Cisco Systems SPA92X, SPA94X, SPA962 User Manual
USER GUIDE
Cisco Small Business
IP Phone Model SPA92X, SPA94X, and SPA962
Chapter 1: Getting Started 6
Contents
Overview of the Cisco SPA9000 Voice System IP Phones 6
SPA921/922 IP Phone 8
SPA941/942 IP Phone 9
SPA962 IP Phone 10
SPA932 Attendant Console 11
Caring for Your Phone 11
Chapter 2: Installing Your Phone 12
Before You Begin 13
Connecting the Handset 13
(Optional) Attaching the Desk Stand 15
(Optional) Mounting the Phone to the Wall 15
Connecting Your Phone’s Power 19
Connecting Your Phone to the Computer Network 20
Connecting the Phone to the Wireless Network 20
Verifying Phone Startup 21
Upgrading Your Phone’s Firmware 22
Download the Firmware 22
Get Your Phone’s IP Address 22
Install the Firmware 23
Connecting the SPA932 Attendant Console to the SPA962 24
Connecting a Single SPA932 24
Connecting an Additional SPA932 27
Chapter 3: Using Basic Phone Functions 30
Understanding Your Phone’s Lines and Buttons 31
Softkey Buttons 33
Using the Keypad and Buttons with Menus 37
Using Keypad Shortcuts 37
Using the Navigation Button 37
Cisco Small Business IP Phone SPA9XX User Guide 1
Contents
Entering Numbers and Text in Fields 37
Using Phone Hardware and Accessories 38
Using the Speakerphone 38
Using Headsets 38
Connecting the Headset 38
Using the Headset with Your IP Phone 39
Switching Between the Handset/Headset/Speakerphone
During a Call 39
Sending Audio to the Phone Speaker 39
Choosing Your Preferred Audio Device 40
Adjusting Call Volume and Muting 40
Adjusting Call Volume 40
Using Mute 40
Placing or Answering a Call 41
Using Dial Assistance 41
Putting a Call on Hold 42
Resuming a Call 42
Ending a Call 42
Transferring Calls 42
Performing an Attended Transfer 43
Performing an Unattended (Blind) Transfer 43
Redialing 44
Viewing and Returning Missed Calls 44
Turning the Missed Calls Shortcut On and Off 45
Forwarding Calls 45
Forwarding Calls to a Single Number 46
Forwarding Calls When Your Phone is Busy 46
Forwarding Calls When You Don’t Answer the Phone 47
Delaying Call Forwarding When You Don’t Answer the Phone 47
Stopping Call Forwarding 47
Changing the Call Forwarding Delay 48
Cisco Small Business IP Phone SPA9XX User Guide 2
Contents
Setting Do Not Disturb 48
Turning Call Waiting On and Off 49
Picking Up a Call 50
Parking a Call 50
Placing a Three-Way Conference Call 51
Using the Phone Directories 52
Using Your Personal Directory 52
Using the Corporate Directory 53
Using the Call History Lists 54
Viewing the Call History Lists 54
Calling from the Call History Lists 55
Deleting a Number from the Call History Lists 55
Saving a Call History List Number to Your Directory 55
Setting or Changing a Phone Password 56
Accessing Voicemail 56
Chapter 4: Using Advanced Phone Features 57
Configuring Privacy and Security Features 58
Blocking Caller ID 58
Blocking Anonymous Calls 58
Using Secure Call 59
Enabling Dial Assistance 59
Creating Speed Dials 60
Using Speed Dials 60
Using the Paging Feature 61
Paging Another Phone 61
Configuring Auto Answer 61
Monitoring/Accessing Another Phone from Your Phone 62
Customizing Your LCD Screen 62
Changing the LCD Screen Contrast 62
Setting the Backlight Timer 63
Cisco Small Business IP Phone SPA9XX User Guide 3
Contents
Configuring the Phone Screen Saver 63
Turning on the Screen Saver 64
Changing the LCD Background Picture 65
Changing the Phone Menu Color Scheme 65
Using Ring Tones 65
Changing Your Ring Tone 66
Creating Your Own Ring Tones 66
Accessing Stock Quotes, Traffic, and News on Your Phone 68
Configuring Date and Time Parameters on Your Phone 68
Setting Your Phone’s Date and Time 68
Choosing the Time Format for Your Phone (12 or 24 Hour) 69
Choosing the Date Format for Your Phone 69
Using Star Codes 70
Advanced Procedures for Technical Support Personnel 72
Rebooting Your Phone 73
Chapter 5: Using the Web Interface 74
Logging in to the Web Interface 75
Setting Do Not Disturb 75
Configuring Call Forwarding 76
Configuring Call Waiting 76
Blocking Caller ID 77
Blocking Anonymous Calls 77
Using Your Personal Directory 77
Viewing Call History Lists 78
Creating Speed Dials 79
Accepting Text Messages 79
Adjusting Audio Volume 80
Changing the LCD Contrast 80
Cisco Small Business IP Phone SPA9XX User Guide 4
Changing the Phone Menu Color Scheme 81
Configuring the Phone Screen Saver 81
Chapter 6: Using the SPA932 Attendant Console 82
Contents
Monitoring an Extension 82
Speed Dialing an Extension 83
Transferring a Call 83
Picking Up a Call 83
Appendix A: Additional Information 84
Regulatory Compliance and Safety Information 84
Warranty 84
End User License Agreement (EULA) 84
Support Contacts 84
Appendix B: Where to Go From Here 85
Product Resources 85
Related Documentation 86
Cisco Small Business IP Phone SPA9XX User Guide 5
Getting Started
This document describes how to use your SPA 9x2 phone. It contains the following
chapters:
• Chapter 1—Getting Started (this chapter)—Gives a description of this book
and an overview of the Cisco SPA9000 Voice System IP Phones.
• Chapter 2, “Installing Your Phone”
1
• Chapter 3, “Using Basic Phone Functions”
• Chapter 4, “Using Advanced Phone Features”
• Chapter 5, “Using the Web Interface”
• Chapter 6, “Using the SPA932 Attendant Console”
• Chapter A, “Additional Information”
• Chapter B, “Where to Go From Here”
Overview of the Cisco SPA9000 Voice System IP Phones
The Cisco SPA IP Phones are full-featured VoIP (Voice over Internet Protocol)
phones that provide voice communication over an IP network. The phones have
traditional features, such as call forwarding, redialing, speed dialing, transferring
calls, conference calling and accessing voice mail. Calls can be made or received
with a handset, headset or over a speaker.
NOTE: If you are calling phones located
outside your IP network, you will need an
Internet Telephony Service Provider (ITSP) to
provide VoIP service. You may also need
additional equipment provided by your ITSP.
Cisco Small Business IP Phone SPA9XX User Guide 6
Getting Started
Overview of the Cisco SPA9000 Voice System IP Phones
IP phones also have special features not available in traditional phones. The Cisco
SPA IP phones contain Ethernet ports, or ports that allow them to be linked to the
computer network. Some models have additional Ethernet ports that allow a
computer to be connected to the network through the IP phone.
Unlike traditional phones, Cisco SPA IP phones require a separate power source.
Some models use power adapters, and others can use Power over Ethernet (PoE).
This means the phone can be connected to a switch that provides PoE to the
phone, and does not require a separate power source.
The following table shows the Cisco SPA IP phones currently available and their
respective features:
Cisco SPA IP Phones
1
Model Number of
Voice Lines
SPA901 1 0 N None
SPA921 1 1 N Backlit 128 x 64 with
SPA922 1 2 Y
SPA941* 2-4 1 N
SPA942 2-4 2 Y
SPA962 6 2 Y Color 320 x 320 with
*The SPA941 and SPA942 pro vide support for 4 lines starting with firmware release 5.2.
To enable the four-line capacity, upgrade your SPA IP phone according to the
instructions provided in the ”Upgrading Your Phone’s Firmware” section on
page 22.
Number of
Ethernet Ports
PoE Support Display
screen saver and
customizable logo
and background
picture.
screen saver and
customizable logo
and background
picture. Also
provides
customizable photo
album.
Cisco Small Business IP Phone SPA9XX User Guide 7
Getting Started
Overview of the Cisco SPA9000 Voice System IP Phones
SPA921/922 IP Phone
SPA922 IP Phone
1
The SPA922 provides Power over Ethernet (PoE) and an extra Ethernet port for
connecting another device to the local area network. The PA-100 power supply
must be ordered separately if you are not connecting the phone to a PoE source.
The SPA921 is similar but does not support PoE (a PA-100 power supply is
included with the SPA921).
Cisco Small Business IP Phone SPA9XX User Guide 8
Getting Started
Overview of the Cisco SPA9000 Voice System IP Phones
SPA941/942 IP Phone
1
The SPA942 provides Power over Ethernet (PoE) and two Ethernet ports for
connecting another device to the local area network. The PA-100 power supply
must be ordered separately if you are not connecting the phone to a PoE source.
The SPA941 is similar but does not support PoE (a PA-100 power supply is
included with the SPA941).
Cisco Small Business IP Phone SPA9XX User Guide 9
Getting Started
Overview of the Cisco SPA9000 Voice System IP Phones
SPA962 IP Phone
1
The SPA962 has a 320 x 240 true color, four-inch, LCD screen, provides up to six
telephone extensions, and supports PoE. The PA-100 power supply must be
ordered separately if you are not connecting the phone to a PoE source.
Cisco Small Business IP Phone SPA9XX User Guide 10
Getting Started
Caring for Your Phone
1
SPA932 Attendant Console
The SPA932 is a 32-button attendant console for the SPA962 or SPA525,
providing 32 three-color (red, green, and amber) programmable LEDS, with
support for Broadsoft Busy Lamp Field and Asterisk Line Monitoring. The SPA932
attaches to the SPA962 or SPA525 with the attachment arm provided (not shown).
It obtains power directly from the SPA962 or SPA525 and does not require a
separate power supply. Two SPA932 units can be attached to a single SPA962 or
SPA525 to monitor a total of 64 separate lines. For more information on the
SPA932, see Chapter 6, “Using the SPA932 Attendant Console.”
Caring for Your Phone
The Cisco SPA IP phones are electronic devices that should not be exposed to
excessive heat, sun, cold or water. To clean the equipment, use a slightly
moistened paper or cloth towel. Do not spray or pour cleaning solution directly
onto the hardware unit.
Cisco Small Business IP Phone SPA9XX User Guide 11
Installing Your Phone
This chapter describes how to install and connect your Cisco SPA IP Phone. It
contains the following sections:
• Before You Begin, page13
• Connecting the Handset, page13
• (Optional) Attaching the Desk Stand, page15
2
• (Optional) Mounting the Phone to the Wall, page15
• Connecting Your Phone’s Power, page19
• Connecting Your Phone to the Computer Network, page 20
• Verifying Phone Startup, page 21
• Upgrading Your Phone’s Firmware, page 22
• Connecting the SPA932 Attendant Console to the SPA962, page 24
Cisco Small Business IP Phone SPA9XX User Guide 12
Installing Your Phone
!
Before You Begin
Before You Begin
Before you install and connect your phone, verify with your System Administrator
(if applicable) that the network is ready for the phone, read the safety notices, and
make sure you have all the phone parts and documentation available.
2
NOTE: The RJ-11 port marked “AUX” is
reserved for connection with the SPA932
Attendant Console that works with the SPA962.
It is not for use as a telephone line port.
Connecting the Handset
STEP 1 Find the end of the coiled phone cord that has the longer straightened end. Plug
that end into the back of the phone base in the slot marked with a phone symbol.
This port is labeled #5 on the Cisco SPA IP Phone Connections graphic.
STEP 2 Plug in the short straightened end of the handset cord into the jack at the bottom
of the handset (not shown).
CAUTION: Do not plug a telephone line cord
into the port marked “AUX.”
Cisco Small Business IP Phone SPA9XX User Guide 13
Installing Your Phone
Connecting the Handset
2
Figure1 Cisco SPA IP Phone Connections
1
2
Number Description
1
2
3
4
5
Auxiliary port. For use only with the SPA932 Attendant Console.
Power port.
Additional Ethernet port (available on certain models).
WAN port. Connects the phone to the Ethernet switch.
Handset port.
3
4
5
187497
Cisco Small Business IP Phone SPA9XX User Guide 14
Installing Your Phone
(Optional) Attaching the Desk Stand
(Optional) Attaching the Desk Stand
NOTE: Do not attach the desk stand if you
want to mount the phone to the wall. If you are
attaching a SPA932 attendant console attach
the console before attaching the desk stand.
STEP 1 Line up the tabs on the desk stand with the slots on the back of the phone.
STEP 2 Slide the bottom tabs into the slots
STEP 3 Lightly press down on the top of the desk stand. It should easily slide into the top
slots. Do not force.
2
Figure 2 IP Phone with Desk Stand Attached
(Optional) Mounting the Phone to the Wall
To mount the phone to the wall, you must purchase the MB100 wall mount bracket
kit.
Cisco Small Business IP Phone SPA9XX User Guide 15
Installing Your Phone
(Optional) Mounting the Phone to the Wall
Figure 3 MB100 Wall Mount Kit
2
STEP 1 To attach the Mounting Bracket (MB), align the two cleats on the MB with the holes
in the phone’s base.
STEP 2 Orient the MB such that the phone’s Ethernet and handset ports are accessible
after installation.
STEP 3 Push the MB onto the phone’s base. Slide the MB upwards to lock it in place.
Cisco Small Business IP Phone SPA9XX User Guide 16
Installing Your Phone
(Optional) Mounting the Phone to the Wall
2
Cisco Small Business IP Phone SPA9XX User Guide 17
Installing Your Phone
(Optional) Mounting the Phone to the Wall
STEP 4 (Optional) If a Wi-Fi or PoE dongle is installed, place in the tray.
2
STEP 5 Plug in the Ethernet and power cables.
Cisco Small Business IP Phone SPA9XX User Guide 18
Installing Your Phone
Connecting Your Phone’s Power
STEP 6 Hang onto screws mounted in the wall.
2
Connecting Your Phone’s Power
If you are using an external power source, push the power cord into the power
supply, and plug the power supply into the phone base. See the Cisco SPA IP
Phone Connections graphic, item, #2.
NOTE: The SPA922, SPA942, and SPA962
models do not ship with a power supply. If you
are not using Power over Ethernet (PoE), you
must order the PA-100 power supply
separately from Cisco.
If you are using Power over Ethernet (PoE) to power the phone, the phone will
receive power when you connect an Ethernet cable from the phone’s WAN port to
a switch in your network that provides PoE. See the ”Connecting Your Phone to the
Computer Network” section on page 20.
Cisco Small Business IP Phone SPA9XX User Guide 19
Installing Your Phone
Connecting Your Phone to the Computer Network
NOTE: If you are connecting your phone to a
Wireless-G network using the Cisco WBP54G,
see the ”Connecting the Phone to the Wireless
Network” section on page 20.
Connecting Your Phone to the Computer Network
You connect your phone to the local network by using an Ethernet cable:
STEP 1 Plug the Ethernet cable into the back of the base station into the slot marked
“WAN.” This port is labeled #4 on the Cisco SPA IP Phone Connections graphic.
2
STEP 2 Plug the other end of the Ethernet cable into the appropriate device on your
network, such as a network switch.
NOTE: The SPA922, SPA942, and SPA962
models provide a second Ethernet port. You
can connect a PC to this port to provide
network access to the PC. This port is labeled
#3 in the Cisco SPA IP Phone Connections
graphic.
Connecting the Phone to the Wireless Network
You can use the Cisco WBP54G Wireless-G Bridge for Phone Adapters to connect
the SPA92X, SPA94X, or SPA962 phones to a Wireless-G network instead of the
wired local network.
NOTE: This procedure requires the optional
Cisco SPA9000 Voice System IP Phone PA-100
power adapter to provide power to the
WBP54G.
Cisco Small Business IP Phone SPA9XX User Guide 20
Installing Your Phone
Verifying Phone Startup
STEP 1 Configure the Cisco WBP54G using the Setup Wizard. See the instructions in the
STEP 2 During the Setup Wizard process, connect the Ethernet network cable of the
STEP 3 Plug the Cisco SPA9000 Voice System IP Phone power adapter into the power
STEP 4 Plug the other end of the Cisco SPA 9000 Voice System IP Phone power adapter
2
To connect your phone to the Cisco WBP54G:
Wireless-G Bridge for Phone Adapters Quick Installation Guide
www.cisco.com/go/smallbiz.
WBP54G to the back of the IP phone base station into the slot marked “WAN.” This
port is labeled #4 on the Cisco SPA IP Phone Connections graphic.
Connect the power cable of the WBP54G to the power port on the IP phone base.
See the Cisco SPA IP Phone Connections graphic, item #2.
port of the WBP54G.
into an electrical outlet.
, available at
Verifying Phone Startup
After receiving power and network connectivity, the phone executes a boot-up
sequence. During this sequence, the display will first show Cisco® and then
“Initializing Network”. All of the lights on the phone will flash. After the sequence,
which should take about five seconds, the phone will display the standard menu
for the phone. The date, name and number of the phone will display on the top line
of the LCD screen. At the bottom of the LCD screen, softkeys are displayed over
their associated soft buttons.
If the phone does not provide this screen, confirm your installation and
connections. If these are correct, try unplugging the phone and plugging it back in
again. If you still don’t see the display, then contact your Phone Administrator or
Internet Telephony Service Provider (ITSP).
Cisco Small Business IP Phone SPA9XX User Guide 21
Installing Your Phone
!
Upgrading Your Phone’s Firmware
Upgrading Your Phone’s Firmware
Your phone ships with pre-installed firmware. However, later firmware versions
may be available that add features and fix problems with your phone. You may
need to upgrade your phone to the latest firmware for ideal performance.
IMPORTANT: If you are using your phone with
an Internet Telephony Service Provider’s
system, do not upgrade your phone’s firmware
without consulting your service provider. Yo u r
provider may automatically upgrade your
phones without any action on your part
necessary.
2
To upgrade your phone’s firmware, do one of the following:
• Download the firmware from the Cisco website and install it from your PC.
See the following section for instructions.
• Upgrade using the Cisco SPA9000 Voice System Setup Wizard (if your
phone is part of a Cisco SPA9000 Voice System network). See the
SPA9000 Voice System Setup Wizard User Guide
Download the Firmware
Go to www.cisco.com/go/smallbiz to download firmware.
Get Your Phone’s IP Address
Before you upgrade, you’ll need the IP address of the phone you are upgrading. To
get your IP address:
STEP 1 Press the Setup button.
Cisco
.
STEP 2 Scroll to Network and press Select.
STEP 3 Scroll to view Current IP. This is the IP address of your phone.
Cisco Small Business IP Phone SPA9XX User Guide 22
Installing Your Phone
Upgrading Your Phone’s Firmware
Install the Firmware
STEP 1 Extract the firmware onto your PC.
STEP 2 Run the executable file for the firmware upgrade (for example, double click upg-
spa942-5-2-8.exe).
STEP 3 Click Continue after reading the message regarding upgrading and your service
provider.
2
NOTE: If you are in a VPN connection, you
may need to disconnect before proceeding so
that your PC can communicate directly with
your phone for the upgrade.
STEP 4 Enter the IP address of your phone.
STEP 5 Click OK. The system displays information about your phone’s current software
and hardware.
STEP 6 Click Upgrade to begin the upgrade.
NOTE: Do not disconnect your phone’s power
until the upgrade is complete (the lights on your
phone are no longer blinking).
STEP 7 Click OK to dismiss the status message of the upgrade.
Cisco Small Business IP Phone SPA9XX User Guide 23
Installing Your Phone
Connecting the SPA932 Attendant Console to the SPA962
Connecting the SPA932 Attendant Console to the SPA962
To connect the SPA932 Attendant Console to the SPA962, you need the following:
• SPA932 Attendant Console
• Attachment Arm
• Two (2) Attachment Arm Screws
• Auxiliary Cable
• Desktop Stand
Connecting a Single SPA932
2
STEP 1 Turn both the SPA962 and SPA932 face down.
STEP 2 Align the hole in the SPA962 alignment recess with the hole on the attachment
arm.
STEP 3 Using the attachment arm screw, secure the attachment arm to the SPA962.
Cisco Small Business IP Phone SPA9XX User Guide 24
Installing Your Phone
Connecting the SPA932 Attendant Console to the SPA962
STEP 4 Align the hole in the SPA932 alignment recess with the hole on the attachment
arm.
STEP 5 Using the attachment arm screw, secure the attachment arm to the SPA932.
2
Cisco Small Business IP Phone SPA9XX User Guide 25
Installing Your Phone
!
Connecting the SPA932 Attendant Console to the SPA962
IMPORTANT: Do not plug a telephone line cord
into an AUX port. Use only the auxiliary cable
provided with the SPA932.
STEP 6 Locate the AUX IN port on the back of the SPA932. Connect one end of the
auxiliary cable to this port.
2
Cisco Small Business IP Phone SPA9XX User Guide 26
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