Cisco Systems SPA921, SPA942 User Manual

Quick Start Guide

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Installation

STEP 5 Connect your phone to the network:

• Using an Ethernet Connection—Insert the Ethernet cable into the slot

marked “WAN” (4). Insert the other end of the Ethernet cable into the
appropriate device on your network, such as a network switch. The
SPA922, SPA942, and SPA962 models provide a second Ethernet port (3).
You can connect a PC to this port to provide network access to the PC.

• Using a Wireless Connection—If you have a SPA9XX phone, you can use a

wireless connection if you have the Cisco WBP54G Wireless-G Bridge. See
WPB54G documentation for more information.

Phone Lines and Buttons

#Phone Feature Description

1 Handset Pick up to answer or place calls.

2 Message Waiting

Indicator

3 LCD Screen Typically displays date and time, phone station

4 Line keys (not available on SPA92x) Indicates phone line

When lit:

Red—You have a new voice mail message.

Flashing Red—You have an incoming call or the
phone’s firmware is being updated.

name, line extensions, and softkey options.

status. Typically, when lit:

Green: Line is idle.

Red (steady): Line is active or in use.

Red (blinking): Line is on hold.

#Phone Feature Description

12 Volume button Press + to increase the volume and - to lower the

volume of the handset, headset, speaker (when
the handset is off hook), or ringer volume (when the
handset is on hook).

13 Headset button Push to turn the headset on or off. When the

headset is on, the button glows green.

14 Speaker button Push to turn the speaker on or off. When the

speaker is on, the button glows green.

Softkey Buttons

The softkey buttons on your phone display may vary depending on your phone
model and the phone system setup. Press the right navigation button or the
More button to view additional softkey buttons. Below is a partial listing of
softkey buttons that may be available on your phone.

Cisco Small Business SPA IP Phone

Models SPA921, SPA922, SPA941, SPA942, and SPA962

Package Contents

• IP telephone

• Power Adapter (SPA921 and SPA941 only)

• Desk Stand

• RJ-45 Ethernet Cable

• Setup CD-ROM

• Quick Start Guide

CAUTION Do not insert a telephone line cord into the port marked

“AUX” (1) .

STEP 1 Turn the phone over to expose the ports on the back of the unit.

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TEP 2 Insert one end of the phone cord into slot marked with a phone symbol

(5). Insert the other end into the jack at the bottom of the handset (not
shown).

TEP 3 (Optional) Connect the desk stand by lining up the tabs on the desk

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stand with the slots on the back of the phone. Slide the bottom tabs
into the slots and lightly press down on the top of the desk stand. It
should easily slide into the top slots. Do not force.

TEP 4 If you are using an external power source, plug one end of the power

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cord into the building’s power source and insert the other end of the
power cord into the phone base (2).

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Refer to the following table for identification of your IP phone’s buttons.

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Yellow: Line is unregistered (cannot be used).

Orange: The network connection cannot be found.

5 Softkey buttons Press a softkey button to perform the action

shown on the label on the LCD screen above.

6 Navigation button Press an arrow o scroll left, right, up, or down

through items shown on the LCD screen.

7 Keypad Use to dial phone numbers, enter letters, and

choose menu items.

8 Messages button Press to access voice mail (must be set up by your

phone administrator).

9 Hold button Press to place a call on hold.

10 Setup button Press to access a menu to configure features and

preferences (such as your directory and speed
dials), access your call history, and set up functions
(such as call forwarding).

11 Mute button Press to mute or unmute the phone. When phone is

muted, the button glows red. A flashing mute
button indicates the network connection cannot be
found.

Button Function

BXfer Performs a blind call transfer (transferring a call without

speaking to the party to whom you are transferring the call.)

Call Rtn/lcr Returns the last missed call by dialing the number that called

you.

Change Opens a menu so that you can change the properties for an

item (for example, change a ring tone).

Clear Deletes an entire text/number field.

Clr DND/-dnd Clears Do Not Disturb.

Conf Initiates a conference call.

DelChar/delChr Deletes the last number or letter.

Delete Deletes an entire item (for example, a number from the Call

History list).

Dial Dials a number.

Directory/dir Provides access to your personal and corporate phone

directory.

DND/DnD Do Not Disturb; prevents incoming calls from ringing your

phone.

Edit Opens an item so that you can edit numbers or letters, or

enable or disable a feature.

EditDial Edits a number before dialing.

Button Function

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Forward/cfwd Forwards all calls coming to your phone to a specified

number.

GrPickup/grPick Allows you to answer a call ringing on an extension by

discovering the number of the ringing extension.

Hold Places a call on hold.

More Accesses additional softkeys.

Option Enters a sub-menu and when pressed multiple times, shows

all of the choices in that sub-menu.

Park Puts a call on hold a call at a designated “park” number. The

call is active until you unpark it, or the caller disconnects.
Must be configured by your Phone Administrator.

Paste Using the navigation button, highlight an item and press

Paste to place the item you copied.

Pickup Allows you to answer a call ringing on another extension by

entering the extension number.

Play Plays an item (for example, a ring tone).

Redial Displays a list of recently dialed numbers.

Resume Resumes a call that is on hold.

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Button Function

Save Saves your changes.

Select Selects the highlighted item on the LCD screen.

Transfer/xfer Performs a call transfer.

Unpark Disconnects a parked call.

Y/N Enters a submenu and when pressed, toggles between Ye s

or No to enable or disable an option.

Using Keypad Shortcuts

Use the keypad to enter the number of the menu or sub-menu item. For
example, to reach the Call History menu on the SPA962, press the Setup button
and dial 3. Menus and options may vary.

Using Your SPA IP Phone

Placing or Answering Calls

To place or answer a call, do one of the following tasks:

• Pick up the receiver.

• Press the Speaker button.

• Press the Headset button.

• Press a line button. (Not applicable to SPA921)

Putting a Call on Hold

To put a call on hold, press the Hold button. A series of beeps indicates the call
is on hold.

To resume the call, press the Resume soft key or the flashing red line button for
the call. If you have multiple calls, all calls are put on hold except the active call.

Ending a Call

• If you are using the handset, hang up.

• If you are using the speakerphone, press the Speaker button.

• If you are using the headset, either press the Headset button (wired) or

replace the receiver (wireless).

Transferring Calls

STEP 1 During an active call, or a call on hold, press Tr an sfe r/ xf er.

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TEP 2 Either enter the number to which you want to transfer the call or use the

directory to choose a number.

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TEP 3 Press Dial. The call is placed on hold and a new line is opened to dial

the number.

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TEP 4 To transfer the call without waiting for the other person to answer,

press Tr an sfe r/x fe r after the call begins to ring and hang up. If you hang
up before the second call rings, the transfer fails and the first call is
disconnected. If you misdial, press the line button again to receive a
dial tone (not applicable to the SPA921/922).

TEP 5 To transfer after speaking privately to the other person, press Tr an sfe r/

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xfer at any time during the conversation.

Redialing

Depending on your phone model and phone system setup, use one of the f ollowing
methods:

• Press Redial to dial that last number that you called.

• To redial a recently-called number, press Redial once, select the number

from the list, and then press Dial.)

• Press the Setup button and then select Call History. You can then select any

list, such as Missed Calls or Answered Calls, and you can press Dial to call
any number on the list.

Adjusting Call Volume and Muting

To adjust the volume while you are on a call, press + on the Volum e button to
increase the volume, or press - to decrease the volume. Press Save.

Pressing the Volume button while not on a call adjusts the volume of the phone’s
ringer.

To mute the phone microphone, speaker, or headset microphone, press the
Mute button on the phone. The button lights red. Press the Mute button again to
unmute.

Setting Do Not Disturb

Use the Do Not Disturb feature to prevent incoming calls from ringing your
phone. If you have voice mail configured, incoming callers immediately reach
voice mail. If voice mail is not configured, callers hear a busy signal or message.

To set Do Not Disturb, press the DND/dnd softkey on your phone. Depending on
your phone, either press the Clr DND softkey or the -dnd softkey to turn Do Not
Disturb off.

Placing a Three-Way Conference Call

STEP 1 Press the Conf button during an active call. The first call is placed

on hold, a second line is opened, and you hear a dial tone.

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TEP 2 Dial the second person’s telephone number.

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TEP 3 Press the Conf button again. All three parties are connected in the

conference call.

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TEP 4 When you hang up, the conference call is ended.

NOTE If the Join soft key is available on your phone, press Join

to keep the other parties in a call but disconnect yourself
from the call.

Picking Up a Call

If the Pickup or Group Pickup feature is available on your phone, you can pick
up a call that is ringing at another extension.

To pick up a call ringing at an extension in your group:

STEP 1 Press GrPickup/grPick. Depending on the number of ringing calls,

the phone may display a list of extensions that have ringing calls.

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TEP 2 If a list of calls appears, choose a call and press Dial.

To pick up a call ringing at any extension:

STEP 1 Press the Pickup button.

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TEP 2 Enter the extension number of the ringing phone from which you are

picking up the call and press Dial.

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TEP 3 If a list of calls appears, choose a call and press Dial.

Accessing Voicemail

To access voicemail, press the Messages button on your phone. Your system
administrator must configure your phone with the correct voicemail number so
that pressing the Messages button automatically dials your voicemail system.

Where to Go From Here

Resource Location

Customer Support www.cisco.com/go/smallbiz

End User License Agreement www.cisco.com/go/smallbiz

Regulatory Compliance and
Safety Information

Warranty Information www.cisco.com/go/smallbiz

Cisco Partner Central site for Small
Business

www.cisco.com/go/smallbiz

www.cisco.com/web/partners/sell/smb/