Cisco Systems SPA9000 User Manual
ADMINISTRATION
GUIDE
Cisco Small Business Pro
SPA9000 Voice System Version 6.1
SPA9000 Voice System, SPA400 Internet Telephony
Gateway with 4 FXO ports and SPA9XX IP Phones
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About This Document ix
Contents
Purpose ix
Audience ix
Firmware x
Organization xi
Document Conventions xii
Finding Information in PDF Files xiii
Chapter 1: Getting Started 16
Introduction to the SPA9000 Voice System 16
SPA9000 IP PBX 17
SPA400 SIP-PSTN Gateway and Voicemail Server 18
IP Phones and Accessories 18
Deployment Scenarios 18
PSTN Access and Local Voice Mail 19
ITSP Service Only 20
ITSP Service, PSTN Access and Local Voice Mail 21
ITSP Service, PSTN and ISDN Access and Local Voice Mail 22
Initial Installation, and Configuration 23
Chapter 2: Basic Administration of the SPA9000 24
Upgrading Firmware for the SPA9000 25
Connecting to the SPA9000 Administration Web Server 27
Saving or Discarding Changes SPA9000 27
Access Levels 28
Setting Passwords for User and Administrator Accounts 29
SPA9000 Voice System Administration Guide i
Contents
Configuring Basic Settings 29
Setting Up the WAN Connection for the SPA9000 30
Setting the Date and Time 30
Configuring Daylight Saving Time 31
SPA9000 Ethernet Port 33
LAN and Application Guidelines 33
Configuring Multicast Addressing and Group Paging 33
Collecting System Logs and Debug Information 36
Viewing Information about the SPA9000 39
Viewing Information about Client Stations 39
Using the Interactive Voice Response Unit 40
Using the IVR Menu 40
Entering a Password through the IVR 45
Chapter 3: Configuring Your System for ITSP Interoperability 47
About the SPA9000 Voice System and SIP 47
Network Address Translation (NAT) and Voice over IP (VoIP) 49
NAT Mapping with Session Border Controller 49
NAT Mapping with SIP-ALG Router 49
Configuring NAT Mapping with a Static IP Address 49
Configuring NAT Mapping with STUN 51
Determining the Router's NAT Mechanism 53
Firewalls and SIP 54
Configuring SIP Timer Values 55
Chapter 4: Configuring Phone Lines and Calling Routing Behavior 56
Configuring SPA9000 FXS Ports 57
SPA9000 Voice System Administration Guide ii
Contents
Configuring Line Interfaces on the SPA9000 58
Configuring a Line Interface for ITSP Service 58
Configuring a Line Interface for a SPA400 (PSTN or Voice Mail) 60
Configuring Call Capacity for a Line Interface 63
Configuring Dial Plans 66
About Dial Plans 66
Editing Dial Plans 74
Managing the Line Selection for Outbound Calls 78
Line Availability 78
Configuring a Call Routing Rule 79
Entering a Call Routing Rule 81
Managing Caller ID Settings for Outgoing Calls 82
Call Forwarding Support on SPA9000 82
Call Transfer Support on SPA9000 84
Call Forward Bridge Mode 84
Call Transfer Bridge Mode 84
Managing Inbound Calls with the Contact List 85
Routing an Inbound Call to the Auto Attendant 85
Routing an Inbound Call to a Receptionist or Client Stations 85
Example Contact List Rules 86
Supporting Multiple DID Numbers Per Line Interface 87
Supporting Direct Inward Dialing to Phone Extensions 88
Entering a Contact List Rule 91
Managing Inbound Calls with Hunt Groups 92
Syntax for Hunt Rules 93
Examples for Hunt Rules 94
Creating a Hunt Rule 96
Managing Inbound Calls with Shared Line Appearances 98
SPA9000 Voice System Administration Guide iii
About Shared Line Appearances 98
Chapter 5: Administering the SPA400 and Voice Mail Service 102
Connecting to the SPA400 Administration Web Server 103
Configuring the SPA400 Network Connection 104
Saving or Discarding Changes on the SPA400 105
Managing Access to the SPA400 Configuration Utility 106
Upgrading the Firmware for the SPA400 107
Configuring a SPA400 to Interoperate with the SPA9000 108
Configuring a SPA400 for PSTN Access 111
Contents
Configuring a SPA400 for Voice Mail Service 112
Voice Mail Capacity 112
Configuring Local Voice Mail Service on a SPA400 113
Setting Up Voice Mail on Each Station 116
Enabling Remote Voice Mail Access (Optional) 119
Managing the Voice Mail Messages on the USB Key 121
Enabling Debugging on the SPA400 122
Chapter 6: Configuring Music on Hold 125
Using the Internal Music Source for Music On Hold 125
Using the Internal Music Source 125
Changing the Music File for the Internal Music Source 126
Configuring a Streaming Audio Server 127
About the Streaming Audio Server 127
Configuring the Streaming Audio Server 129
Using the IVR with an SAS Line 130
SPA9000 Voice System Administration Guide iv
Chapter 7: Configuring the Auto Attendant 131
How the Auto Attendant Works 131
Working with the Auto Attendant Greetings 133
Using Pre-Recorded Prompts 133
Recording an Auto Attendant Prompt 134
Downloading Prompts 137
Writing an Auto Attendant Script 138
An Introduction to XML Scripting Grammar in AA Script Examples 138
Elements of XML Scripting Grammar 142
Auto Attendant XML Instructions Set 145
Entering an Auto Attendant Script 147
Contents
Configuring the DayTime, NightTime and Weekend/Holiday Auto
Attendants 148
Configuring Dial Plans for the Auto Attendant 150
Chapter 8: Localization 151
Localizing the SPA9000 Auto Attendant Prompts 151
Local Time Configuration 154
Configuring the SPA9000 and SPA9xx Call Progress Tones 154
Localizing the SPA400 Voice Mail Prompts 160
Localizing the SPA400 Call Disconnect Tones 161
Localizing the SPA400 Caller ID Method 163
Appendix A: Advanced Topics in SPA9000 Administration 165
Technology Background 165
Session Initiation Protocol 166
SPA9000 Media Proxy 167
SPA9000 Voice System Administration Guide v
Contents
Using the SPA9000 with a Firewall or Router 168
SPA400 SIP-PSTN Gateway 169
SPA9000 Architecture 170
SIP-NAT Interoperation 172
Advanced Call Control and Routing 173
Configuring Vertical (Supplementary) Service Codes 173
Managing the Outbound Call Routing Groups 175
Configuring Outbound Call Codec Selection Codes 177
Advanced Topics for SPA400 Voice Mail Service 178
How Voicemail Works 179
Checking Voicemail from an External Number 180
Depositing Voicemail 180
Subscribing to Voicemail Notification 182
Remote Provisioning Features 183
Using Configuration Profiles 183
Client Auto-Configuration 184
Manual Client Configuration 185
Client Registration 188
Using the Upgrade URL 189
Using the Resync URL 190
Using the Reboot URL 190
Appendix B: SPA9000 Field Reference 191
Router Tab 191
Status page 191
Wan Setup page 193
Lan Setup page and Application page 196
Voice tab 197
Info page 197
SPA9000 Voice System Administration Guide vi
System page 200
SIP Page 202
Provisioning page 224
Regional page 224
FXS 1/2 page 241
Line 1/2/3/4 page 251
Appendix C: SPA400 Field Reference 261
Setup 261
Basic Setup 262
SPA9000 Interface 262
Voice 264
Voicemail Server 268
Contents
Voicemail Users 269
Administration 270
Management 270
Factory Default 270
USB Setting 271
Firmware Upgrade 271
Reboot 271
Status 272
Gateway 272
Event Logs 273
Set Log Level 273
Tone 274
Appendix D: Where to Go From Here 275
Product Resources 275
Related Documentation 276
SPA9000 Voice System Administration Guide vii
Appendix E: Glossary 278
Appendix F: Acronyms 281
Contents
SPA9000 Voice System Administration Guide viii
About This Document
The SPA9000 Voice System Administration Guide is intended to help VARs and
Service Providers to manage and configure the SPA9000 Voice System. This
preface provides helpful information about this guide and other resources that are
available to you. Before you begin to use this guide, refer to the following topics:
• “Purpose,” on page ix
• “Audience,” on page ix
• “Firmware,” on page x
• “Organization,” on page xi
Preface
Purpose
Audience
• “Document Conventions,” on page xii
• “Finding Information in PDF Files,” on page xiii
This document provides information that an administrator needs to configure the
SPA9000 Voice System, which typically consists of a SPA9000 IP PBX, one or
more SPA900 Series IP phones, and the optional SPA400 PSTN gateway and
voice mail server. This guide focuses primarily on the tasks that an administrator
performs to configure a SPA9000 with the SPA9000 administration web server.
NOTE This guide does not cover initial installation and configuration, SPA900 Series
phone configuration, the Setup Wizard, or provisioning. See “Related
Documentation” in Appendix D, on page 276.
This document is written for the following audience:
• Service providers offering services using Cisco SPA products
• VARs and resellers who need configuration references for Cisco SPA products
SPA9000 Voice System Administration Guide ix
Firmware
Preface
• System administrators or anyone who installs and administers the SPA9000
Voice System
NOTE This guide does not provide the configuration information required by specific
service providers. Please consult with the service provider for specific service
parameters.
This guide describes the features that are available in the following firmware
releases (and higher versions). You can find all available firmware updates by
going to Cisco.com and choosing Support. Or visit the following URL and enter the
model number in the Software Search box:
http://tools.cisco.com/support/downloads
Product Firmware Version
SPA9000 6.1.5
SPA400 1.1.2.2
SPA901 5.1.5
SPA921/SPA941 5.1.8
SPA922/942 6.1.3
SPA962 6.1.3
WIP310 5.0.8
SPA9000 Voice System Administration Guide x
Organization
Preface
The information in this guide is organized into the following chapters and
appendices:
Chapter Description
Chapter 1, “Getting
Started.”
Chapter 2, “Basic
Administration of the
SPA9000.”
Chapter 3, “Configuring
You r S ys tem fo r I TS P
Interoperability”
Chapter 4, “Configuring
Phone Lines and Calling
Routing Behavior”
Chapter 5, “Administering
the SPA400 and Voice Mail
Service”
Chapter 6, “Configuring
Music on Hold”
This chapter introduces you to the SPA9000
Voice System by describing the components and
presenting several deployment scenarios.
This chapter introduces you to basic
administrative tasks using the SPA9000
administration web server and the Interactive
Voice Response Unit.
This chapter provides configuration details to help
you to ensure that your infrastructure properly
supports voice services.
This chapter describes many features that you
can configure on the SPA9000 to ensure smooth
handling of all inbound and outbound calls, and
ease of use.
This chapter guides you through the process of
configuring and managing the SPA400 for PSTN
access and voice mail service.
This chapter explains how to configure Music on
Hold using either a music file or streaming audio.
Chapter 7, “Configuring the
Auto Attendant”
Chapter 8, “Localization” This chapter explains how to localize your
Appendix A, “Advanced
Topics in SPA9000
Administration”
SPA9000 Voice System Administration Guide xi
This chapter describes how to configure the
SPA9000 Voice System Auto Attendant (AA) by
using the IVR and XML scripting.
SPA9000 Voice System with the language files,
tones, and ring patterns for your region.
This appendix provides more detailed technical
information for administrators who want to
understand how the SPA9000 Voice System
works.
Chapter Description
Preface
Appendix B, “SPA9000
Field Reference”
Appendix C, “SPA400 Field
Reference”
Appendix D, “Where to Go
From Here”
Appendix E, “Glossary”
Appendix F, “Acronyms”
Document Conventions
The following table describes the typographic conventions that are used in this
document.
Typographic
Element
This appendix describes the fields on each page
of the SPA9000 administration web server.
This appendix describes the fields on each page
of the SPA400 administration web server.
This appendix describes additional resources
that are available to help you and your customer
obtain the full benefits of the SPA9000 Voice
System.
These resources help you to understand the
terms and acronyms that are used in this guide.
Meaning
Boldface
Italic
Monospaced
Font
May indicate either of the following:
• A user interface element that you need to click, select, or
otherwise act on
• A literal value to be entered in a field.
May indicate either of the following:
• A variable that should be replaced with a literal value.
• The name of a page, section, or field in the user interface
Indicates code samples or system output.
SPA9000 Voice System Administration Guide xii
Finding Information in PDF Files
The SPA9000 Voice System documents are published as PDF files. The PDF Find/
Search tool within Adobe® Reader® lets you find information quickly and easily
online. You can perform the following tasks:
• Search an individual PDF file.
• Search multiple PDF files at once (for example, all PDFs in a specific folder or
disk drive).
• Perform advanced searches.
Finding Text in a PDF
Follow this procedure to find text in a PDF file.
STEP 1 Enter your search terms in the Find text box on the toolbar.
Preface
NOTE By default, the Find tool is available at the right end of the Acrobat toolbar. If
the Find tool does not appear, choose Edit > Find.
STEP 2 Optionally, click the arrow next to the Find text box to refine your search by
choosing special options such as Whole Words Only.
STEP 3 Press Enter.
STEP 4 Acrobat displays the first instance of the search term.
STEP 5 Press Enter again to continue to more instances of the term.
SPA9000 Voice System Administration Guide xiii
Finding Text in Multiple PDF Files
The
Search
on your PC or local network. The PDF files do not need to be open.
STEP 1 Start Acrobat Professional or Adobe Reader.
window lets you search for terms in multiple PDF files that are stored
Preface
STEP 2 Choose Edit > Search, or click the arrow next to the
Open Full Acrobat Search.
STEP 3 In the
a. Enter the text that you want to find.
b. Choose All PDF Documents in.
c. If you want to specify additional search criteria, click Use Advanced Search
d. Click Search.
Search
From the drop-down box, choose Browse for Location. Then choose the
location on your computer or local network, and click OK.
Options, and choose the options you want.
window, complete the following steps:
Find
box and then choose
SPA9000 Voice System Administration Guide xiv
Preface
STEP 4 When the Results appear, click + to open a folder, and then click any link to open
the file where the search terms appear.
For more information about the Find and Search functions, see the Adobe Acrobat
online help.
SPA9000 Voice System Administration Guide xv
Getting Started
This chapter introduces you to the SPA9000 Voice System by describing the
components and presenting several deployment scenarios.
NOTE This chapter is essential reading before you begin installing the equipment or
configuring the system.
1
• “Introduction to the SPA9000 Voice System,” on page16
• “Deployment Scenarios,” on page18
• “Initial Installation, and Configuration,” on page 23
Introduction to the SPA9000 Voice System
The SPA9000 Voice System is an affordable and feature-rich IP telephone system
that is designed especially for the Small and Home Office. The SPA9000 Voice
System uses standard TCP/IP protocols and can provide global connectivity
through any Internet Telephony Service Provider (ITSP) that supports the Session
Initiation Protocol (SIP).
At minimum, the SPA9000 Voice System includes a SPA9000 IP PBX and one or
more SPA900 series IP phones. These devices are connected through a switch to
a local area network. With an Internet connection, the SPA9000 Voice System can
subscribe to ITSP services to take advantage of low calling rates. With the
SPA400, the SPA9000 Voice System can connect to the Public Switched
Telephone Network (PSTN) to support analog phone lines. See Figure 1 “SPA9000
Voice System with the SPA9000 and SPA400” on page17 to learn more about a
typical deployment.
SPA9000 Voice System Administration Guide 16
Getting Started
Introduction to the SPA9000 Voice System
Figure1 SPA9000 Voice System with the SPA9000 and SPA400
1
SPA9000 IP PBX
The SPA9000 is an IP PBX that supports up to 16 phones. It also has a built-in
Analog Telephone Adapter (ATA) with two FXS ports for analog telephones, fax
devices, or an external music source for the music on-hold service. Devices
connected to the FXS ports are not included in the device count.
The SPA9000 has four line interfaces, which can be configured in any combination
for ITSP service, ISDN access, SPA400 PSTN access, or SPA400 voice mail
service. A different ITSP account can be configured on each line interface. If a
service provider supplies a group of sequential direct inward dial (DID) phone
numbers (such as 408-555-0100 through 555-0145) the SPA9000 can support all
of the assigned numbers on a single line interface.
SPA9000 Voice System Administration Guide 17
Getting Started
Deployment Scenarios
1
The SPA9000 includes an Auto Attendant service that plays pre-recorded voice
messages to offer the caller a menu of choices and to direct the call. When the
Auto-Attendant is enabled, it parses and operates on user key presses according
to the rules that are specified in the Auto Attendant script.
SPA400 SIP-PSTN Gateway and Voicemail Server
The SPA400 provides a SIP-PSTN gateway for voice connectivity between the
PSTN and the local client stations that are connected to the SPA9000. It also
includes an integrated voice mail application that supports up to 32 voice mail
accounts with customized greetings, providing the ability to receive and playback
voice mail messages.
Each SPA400 occupies one of the four line interfaces on the SPA9000. The
SPA400 has four ports for that can be connected to PSTN or ISDN lines.
IP Phones and Accessories
The SPA9000 Voice System supports any of the Cisco SPA900 Series SIP IP
Phones, as well as the Cisco WIP310 Wireless IP Phone.
NOTE This guide explains how to configure the SPA9000 and the SPA400 to support the
calling features on the phones. For more information about the phones, see the
SPA9x2 Phone Administration Guide, the SPA9x2 Phone User Guide, and the
Cisco Wireless-G IP Phone User Guide.
Deployment Scenarios
The SPA9000 Voice System can meet the calling needs of many small businesses.
Various deployment scenarios are possible. This section includes the following
examples:
• “PSTN Access and Local Voice Mail,” on page19
• “ITSP Service Only,” on page 20
• “ITSP Service, PSTN Access and Local Voice Mail,” on page 21
• “ITSP Service, PSTN and ISDN Access and Local Voice Mail,” on page 22
SPA9000 Voice System Administration Guide 18
Getting Started
Deployment Scenarios
1
PSTN Access and Local Voice Mail
In this scenario, the customer requires a robust phone system but is not using VoIP
services. The SPA9000 Voice System is deployed with a SPA9000 IP PBX, one
SPA400 for PSTN access with four FXO ports, and another SPA400 for local voice
mail service. Up to 16 IP phones can be installed. Optionally, analog phones or fax
machines (not illustrated) can be connected to the two phone ports on the
SPA9000.
SPA9000 Voice System Administration Guide 19
Getting Started
Deployment Scenarios
1
ITSP Service Only
In this scenario, a customer has no legacy telephone numbers and either needs no
voice mail at all or has voice mail hosted by the ITSP. The SPA9000 Voice System
is deployed with the SPA9000 IP PB and VoIP service. Up to 16 IP phones can be
installed. Optionally, analog phones or fax machines (not illustrated) can be
connected to the two phone ports on the SPA9000.
SPA9000 Voice System Administration Guide 20
Getting Started
Deployment Scenarios
1
ITSP Service, PSTN Access and Local Voice Mail
In this scenario, the customer wants to use ITSP service for reduced long distance
fees but needs to support legacy local telephone numbers (for example, to receive
calls to a legacy telephone number or to place outbound calls in the local area).
This customer also prefers local voice mail service. The SPA9000 Voice System is
deployed with the SPA9000 IP PBX, VoIP service, one SPA400 unit for voice mail
service, and another SPA400 unit for PSTN access with four FXO ports. Up to 16 IP
phones can be installed. Optionally, analog phones or fax machines (not illustrated)
can be connected to the two phone ports on the SPA9000.
SPA9000 Voice System Administration Guide 21
Getting Started
Deployment Scenarios
1
ITSP Service, PSTN and ISDN Access and Local Voice Mail
In this scenario, the customer takes full advantage of the SPA9000 Voice System
solution. This customer has the SPA9000 IP PBX, VoIP service, one SPA400 unit for
voice mail service, and another SPA400 for PSTN access with four FXO ports. In
addition, this installation includes an ISDN Gateway for ISDN BRI access with four
BRI ports. Up to 16 IP phones can be installed. Optionally, analog phones or fax
machines (not illustrated) can be connected to the two phone ports on the
SPA9000.
SPA9000 Voice System Administration Guide 22
Getting Started
Initial Installation, and Configuration
Initial Installation, and Configuration
Cisco strongly recommends that you use the SPA9000 Voice System Installation
and Configuration Guide to design your system, to prepare the site, to connect
and configure your equipment, and to set up the essential calling features. By
following the instructions in the installation guide, you can get your system running
in less time and with the settings that help to ensure strong performance.
After you complete the procedures in the installation guide, the users can make
and receive calls. When the optional SPA400 is installed, the users also can record
and retrieve voice mail messages. The SPA9000 has a fully functional Auto
Attendant to greet callers, and a default dial plan that is suitable for most dialing
scenarios. You can use this administration guide to refine the settings, to configure
advanced features, and to manage the system.
1
NOTE Because the SPA9000 Voice System Installation and Configuration Guide
provides all of the procedures that you need for initial installation and configuration,
those instructions are not duplicated in this administration guide.
SPA9000 Voice System Administration Guide 23
Basic Administration of the SPA9000
This chapter introduces you to basic administrative tasks using the SPA9000
administration web server and the Interactive Voice Response Unit.
NOTE This administration guide does not cover the initial installation and configuration of
the system. For information about connecting the equipment to start using your
system, see the SPA9000 Voice System Installation and Configuration Guide.
2
See the following topics:
• “Upgrading Firmware for the SPA9000,” on page 25
• “Connecting to the SPA9000 Administration Web Server,” on page 27
• “Saving or Discarding Changes SPA9000,” on page 27
• “Access Levels,” on page 28
• “Setting Passwords for User and Administrator Accounts,” on page 29
• “Configuring Basic Settings,” on page 29
• “Viewing Information about the SPA9000,” on page 39
• “Viewing Information about Client Stations,” on page 39
• “Configuring Multicast Addressing and Group Paging,” on page 33
• “Using the Interactive Voice Response Unit,” on page 40
SPA9000 Voice System Administration Guide 24
Basic Administration of the SPA9000
Upgrading Firmware for the SPA9000
Upgrading Firmware for the SPA9000
As needed, you can download new firmware and then install it on the SPA9000.
STEP 1 Download the latest SPA9000 firmware from the following URL:
http://tools.cisco.com/support/downloads/go/Redirect.x?mdfid=282414116
STEP 2 Extract the Zip file, and then run the executable file to upgrade the firmware. When
the
Firmware Upgrade Warning
window appears, click Continue.
2
STEP 3 In the next window that appears, enter the IP address of the SPA9000, and then
click OK.
SPA9000 Voice System Administration Guide 25
Basic Administration of the SPA9000
Upgrading Firmware for the SPA9000
2
STEP 4 In the
product number appear. Then click Upgrade.
STEP 5 When the confirmation message appears, click OK.
Confirm Upgrade
window, verify that the correct device information and
STEP 6 To verify the upgrade, complete the following steps:
a. Connect to the SPA9000 administration web server, and choose Admin access
with Advanced settings. (See “Connecting to the SPA9000 Administration Web
Server,” on page 27).
b. Review the
firmware version that you installed.
NOTE You may need to refresh your browser to display the updated page
SPA9000 Voice System Administration Guide 26
Router > Status
reflecting the new version number.
page. The
Software Version
field should show the
Basic Administration of the SPA9000
Connecting to the SPA9000 Administration Web Server
Connecting to the SPA9000 Administration Web Server
To connect to the administration web server, perform the following steps.
NOTE You should have previously connected and configured the SPA9000 as described
in the SPA9000 Voice System Installation Guide.
STEP 1 Start Internet Explorer on a computer that is on the same network as the SPA9000.
STEP 2 Enter the IP address of the SPA9000.
2
NOTE To find the IP address of the SPA9000, connect an analog telephone to the
Phone 1 or Phone 2 port on the
and press **** on the keypad to access the IVR menu. Press 110# to hear the
IP address.
STEP 3 To view administrative features, click Admin Login and then click Advanced. By
default, no password is required. For more information, see “Setting Passwords for
User and Administrator Accounts,” on page 29.
ALTERNATIVELY: After starting Internet Explorer, enter: <SPA9000_ipaddress>/
admin/advanced
SPA9000. Then lift the receiver of the phone
Saving or Discarding Changes SPA9000
Changes can be saved or discarded at any time.
• Changes are submitted only when you click the Submit All Changes button at
the bottom of a page. When changes are saved, the
depending on the type of changes.
SPA9000 may reboot,
• To discard unsubmitted changes, click the Undo All Changes button at the
bottom of the page.
SPA9000 Voice System Administration Guide 27
Basic Administration of the SPA9000
Access Levels
• Unsubmitted changes are retained when you move among the pages within
the Voice module or the Router module. This feature allows you to make
changes on various pages within a module before clicking Submit All
Changes.
• Unsubmitted changes are discarded when you switch between the Router and
Voice tabs, between the User and Administrator accounts, or between the
Basic and Advanced views.
Before you make changes, it is recommended that you save a copy of your current
working configuration:
STEP 1 In Internet Explorer, connect to the administration web server.
STEP 2 From the menu, choose File > Save As.
STEP 3 Save the configuration as Web Page Complete. You can use the saved file to
review the saved settings in all pages of the administrative GUI.
2
Access Levels
NOTE To save a Telephone Configuration, first enter the IP address for the
configuration, and then follow the above procedure.
You can use the SPA9000 administration web server to configure and manage
your system. Three levels of access are available:
• User Level: The User account only has the privilege to access part of the web
profile parameters.
• Administrator Level: The Administrator account has the privilege to modify all
the web profile parameters and can also modify the passwords of both
Administrator and User account.
• Advanced: Administrators and Users can view advanced features by clicking
the Advanced link in the top right corner or lower left corner of the menu bar.
By default, no passwords are assigned for either the Administrator account or the
User account. If the password has been set for the Administrator account, the
browser prompts for authentication.
SPA9000 Voice System Administration Guide 28
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