Cisco SPA50X, SPA51X, SPA501G, SPA502G, SPA504G User Manual

Cisco Small Business

SPA50X and SPA51X Series SPCP IP Phones
Models SPA501G, SPA502G, SPA504G, SPA508G,
SPA509G, SPA512G, and SPA514G

USER GUIDE

Contents

Chapter 1: Getting Started 4

About This Document 4

Overview of the Cisco Small Business IP Phones 6

Caring for Your Phone 7

Understanding Your Phone Lines and Buttons 7

Phone Components 7

Softkey Buttons 9

Using Keypad Shortcuts 11

Accessing the Phone Web Interface 11

Using the Cisco Attendant Console 12

Changing the Cisco SPA500DS Attendant Console Display 13

Chapter 2: Installing Your Phone 14

Before You Begin 14

Phone Connections 15

Connecting the Handset 16

Connecting the Power 16

Connecting Your Phone to the Network 17

Connecting Your Phone to the Wired Network 17

Connecting the Phone to the Wireless Network 17

Connecting a PC to Your Phone 18

Connecting a Wired or Wireless Headset 18

Installing the Desk Stand or Wall Mount (Optional) 19

Mounting the Phone to the Wall (Optional) 20

Reverse the Handset Retention Tab 21

Verifying Phone Startup 22

Updating Your Phone Firmware 22

Chapter 3: Using Basic Phone Functions 23

Using the Speaker or a Headset 24

Using the Speaker 24

Cisco Small Business SPA50X and SPA51X Series SPCP IP Phone User Guide 1

Sending Audio to the Phone Speaker 24

Choosing Your Preferred Audio Device 24

Using the Headset with Your IP Phone 25

Contents

Adjusting Call Volume and Muting 25

Adjusting Call Volume 25

Adjusting the Ringer Volume 26

Muting a Call 26

Placing or Answering a Call 26

Using Hold and Resume 27

Using Mute 27

Ending a Call 27

Transferring Calls 28

Performing a Transfer 28

Redialing a Number 29

Redialing Calls in the History List 29

Forwarding All Calls to Another Number 30

Setting Do Not Disturb 30

Picking Up a Call from Another Extension 31

Placing a Three-Way Conference Call 31

Using the Local Directory 32

Using the Call History Lists 33

Accessing Voicemail 33

Chapter 4: Using Advanced Phone Features 34

Logging in to Your Phone 34

Creating Speed Dials 36

Adding Speed Dials 36

Editing Speed Dials 36

Deleting Speed Dials 37

Calling Speed Dials 37

Monitoring/Accessing Another Phone from Your Phone 38

Cisco Small Business SPA50X and SPA51X Series SPCP IP Phone User Guide 2

Contents

Customizing Your IP Phone Screen 38

Changing the IP Phone Screen Contrast 38

Setting the Back Light Timer 39

Configuring the IP Phone Screen Saver 39

Turning on the Screen Saver Immediately 40

Updating Your Ring Tone 41

Using the Cisco SPA501G Interactive Voice Response Menu 41

Advanced Procedures for Technical Support 42

Status Information and Statistics 42

Rebooting, Restarting, and Resetting a Phone 42

Chapter 5: Using the Phone Web User Interface 44

Logging in to the Phone Web User Interface 45

Making the Web Configuration Utility Viewable and Writable 46

Saving the Configuration Profile 47

Setting Voice System Parameters 47

Setting Voice Regional Parameters 51

Call Progress Tones 51

Tone Script 53

Distinctive Ring Patterns 55

Setting Voice Phone Parameters 56

Setting Voice User Parameters 57

Viewing Call History Lists 59

Using Your Personal Directory 60

Viewing Attendant Console Status 60

Appendix A: Where to Go From Here 62

Cisco Small Business SPA50X and SPA51X Series SPCP IP Phone User Guide 3

Getting Started

This chapter provides an overview of this document and basic information about
your Cisco Small Business IP phone.

• About This Document, page 4

• Overview of the Cisco Small Business IP Phones, page 6

• Understanding Your Phone Lines and Buttons, page 7

1

• Accessing the Phone Web Interface, page 11

• Using the Cisco Attendant Console, page 12

About This Document

This guide describes the concepts and tasks necessary to use and configure your
Cisco Small Business IP Phone.

The Cisco Small Business IP Phone features vary, depending on the type of call
control system that you are using. This document describes using the Cisco Small
Business IP Phones with a SPCP phone system, such as the Cisco Unified
Communications 500 Series. If you are using your Cisco Small Business IP Phone
with a BroadSoft or Asterisk system, see the

SPA50X and SPA51X SIP IP Phone User Guide

Cisco Small Business IP Phone

.

Cisco Small Business SPA50X and SPA51X Series SPCP IP Phone User Guide 4

Getting Started

About This Document

Organization

1

This table describes the contents of each chapter in this document.

Title Description

Chapter 1 Getting Started An overview of this document

and basic information about
the Cisco Small Business IP
phones.

Chapter 2 Installing Your Phone How to connect and install

your phone.

Chapter 3 Using Basic Phone

Functions

Chapter 4 Using Advanced Phone

Features

Appendix A Where to Go From Here Cisco provides a wide range

How to perform basic phone
tasks, such as placing and
answering calls, transferring
calls, setting up call
forwarding, and picking up
calls.

How to use advanced phone
features, such as configuring
privacy and security features,
speed dials, paging, and ring
tones.

of resources to help you
obtain the full benefits of the
Cisco SPA500 Series
phones. This appendix
provides links to many of
these resources.

Cisco Small Business SPA50X and SPA51X Series SPCP IP Phone User Guide 5

Getting Started

Overview of the Cisco Small Business IP Phones

Overview of the Cisco Small Business IP Phones

The Cisco Small Business IP Phones are full-featured VoIP (Voice over Internet
Protocol) phones that provide voice communication over an IP network. The
phones provide traditional features, such as call forwarding, redialing, speed
dialing, transferring calls, conference calling, and accessing voice mail. Calls can
be made or received with a handset, headset or over a speaker. IP phones also
have special features not available in traditional phones.

The Cisco Small Business IP phones contain Ethernet ports that allow them to be
linked to the computer network. They also have Ethernet ports that allow a
computer to be connected to the network through the IP phone.

Cisco Small Business IP phones require a separate power source. You can power
the phones by connecting them to a switch that provides Power over Ethernet
(PoE), or by using the optional a Cisco PA100 power adapter.

1

The following table shows the Cisco Small Business IP Phones covered in this
document and their respective features:

Cisco
SPA501G

IP Phone
Screen

Lines 814

Softkeys 4 fixed

Navigation
Button

Paper
Labels

(redial,
cancel,
transfer, and
conference)

None Four-way navigation key

Cisco
SPA502G
and
SPA512G

128 X 64 monochrome LCD with backlight

4 dynamic

Cisco
SPA504G
and
SPA514G

Cisco
SPA508G

812

Cisco
SPA509G

Cisco Small Business SPA50X and SPA51X Series SPCP IP Phone User Guide 6

Getting Started

Understanding Your Phone Lines and Buttons

Caring for Your Phone

The Cisco Small Business IP phones are electronic devices that should not be
exposed to excessive heat, sun, cold, or water. To clean the equipment, wipe it
with a slightly moistened paper or cloth towel. Do not spray or pour cleaning
solution directly onto the device.

Understanding Your Phone Lines and Buttons

Use the following graphic and table to identify the parts of your phone.

Phone Components

1

Figure1 Phone Components

The Cisco SPA509G shown in Figure 1 illustrates most of the Cisco Small
Business IP Phone physical features. Other models support different features. See
the “Overview of the Cisco Small Business IP Phones” section on page 6.

Cisco Small Business SPA50X and SPA51X Series SPCP IP Phone User Guide 7

Getting Started

Understanding Your Phone Lines and Buttons

Numbered objects in Figure 1 are described in the following table.

#Phone Feature Description

1 Handset Pick up to place or answer a call.

1

2 Message Waiting

indicator

3

IP phone screen Displays date and time, phone station name, line

4 Line keys Indicates phone line status (not available on the

5 Softkey buttons Press a softkey button to perform the action shown on

Displays solid red when you have a new voice mail
message. Flashes red during an incoming call.

extensions, and softkey options (except on the
Cisco SPA501G).

Cisco SPA502G or Cisco SPA512G.):

Off: Line is idle.

Green: Line is active or in use.

Green (flashing): There is an inbound call.

Orange (flashing, UC320): There is an inbound call.

Red (flashing): Line is on hold or there is an inbound call.

These keys can also be programmed by your system
administrator to perform differently than described here
or to add functions such as speed dial, call pickup, or
monitor an extension.

the label on the

IP phone screen above.

6 Navigation button Press an arrow key to scroll left, right, up, or down

Cisco Small Business SPA50X and SPA51X Series SPCP IP Phone User Guide 8

Note: The Cisco SPA501G has the following four buttons:

Redial—Dials the last number called.

Cancel—Cancels an action (such as a transfer).

Conference—While on a call, press to start a

conference call and dial another number. After
the second party answers, press Conference again to
create the conference.

Transfer—Transfers a call.

through items shown on the
on the Cisco SPA501G).

IP phone screen (except

Getting Started

Understanding Your Phone Lines and Buttons

#Phone Feature Description

7 Messages button Press to access voice mail. (This feature must be set up

8 Hold button Press to place a call on hold.

9 Setup button Press to access a menu to configure features and

10 Mute button Press to mute or unmute the phone. When phone is

1

by your phone system administrator).

preferences (such as your directory, status, and speed
dials), access your call history, set up functions (such as
call forwarding), and provide phone status information.

For the Cisco SPA501G, accesses the Interactive Voice
Response menu, which allows you to perform tasks like
getting the IP address of the phone.

muted, the button glows red. The button also blinks or
glows red if the network connection cannot be found.

11 Volume button Press + to increase the volume and - to lower the volume

of the handset, headset, speaker when the phone is off­hook, or the ringer volume when the phone is on-hook.

12 Headset button Push to turn the headset on or off. When the headset is

on, the button glows green.

13 Speaker button Push to turn the speaker on or off. When the speaker is

on, the button glows green.

14 Keypad Use to dial phone numbers, enter letters, and choose

menu items.

Softkey Buttons

The softkey buttons on your phone display may vary depending on your phone
model and the phone system setup. (Softkey buttons are not available on the

Cisco SPA501G.) Press the Right Arrow or Left Arrow keys on the navigation button

to view additional softkey buttons.

Below is a partial listing of softkey buttons that might be available on your phone.
You might not have all of these softkey buttons on your phone, and you might have
additional buttons that are not listed here, as your phone administrator might
provide custom softkey buttons on your phone, such as a speed dial to a company
number, or a specialized program that runs on your phone. Contact your phone
administrator for more information.

Cisco Small Business SPA50X and SPA51X Series SPCP IP Phone User Guide 9

Getting Started

Understanding Your Phone Lines and Buttons

Button Function

<< or >> Move left or right through an entry without deleting characters.

Cancel Cancels a conference call before the callers are joined.

CFwdAll Forwards all calls coming to your phone to a specified number.

Confrn Initiates a conference call.

Conflx Conferences active lines on the phone together.

Delchr Deletes the last number or letter.

Delete Deletes an entire item (for example, a number from the Call History list).

1

Dial Dials a number.

DnD Do Not Disturb; prevents incoming calls from ringing your phone.

Edit Opens an item so that you can edit numbers or letters, or enable or

disable a feature.

GPickUp Allows you to answer a call ringing on an extension in a group of phones.

Ignore Ignores an incoming call.

Login/
Logout

PickUp Allows you to answer a call ringing on another extension by entering the

Redial Displays a list of recently dialed numbers.

Resume Resumes a call that is on hold.

OK Saves your changes or confirms an action in response to a prompt on

Log in and out of the call system to use the Extension Mobility feature.
Extension mobility allows you to log in to any physical phone and
retrieve your personal settings and directory number to that phone.

extension number.

the

IP phone screen.

Select Selects the highlighted item on the

Trnsfer Per forms a call transfer.

Y/N Enters a submenu and when pressed, toggles between Ye s or No to

Cisco Small Business SPA50X and SPA51X Series SPCP IP Phone User Guide 10

IP phone screen.

enable or disable an option.

Getting Started

Accessing the Phone Web Interface

Using Keypad Shortcuts

When using the phone menus, you can use the keypad to enter the number shown
next to the menu or sub-menu item on the IP phone screen. (Not applicable to the

Cisco SPA501G.)

For example, on the Cisco SPA509G, to change your ring settings, press 3 for
Settings and press 2 for Ring Type.

NOTE Menus and options vary depending on phone model.

Accessing the Phone Web Interface

The Cisco IP Phone provides a phone web user interface that displays phone
settings and statistics, and might be used to configure some features of your
phone. Access to the phone web user interface and the features that you are
allowed to configure are determined by the system administrator.

1

The phone web user interface has four main tabs:

• Voice—Contains information about the phone, including:

- Info—System and phone information.

- System—Password configuration and network settings.

- Phone—Screen saver.

- User—Call forwarding, speed dials, call waiting, privacy, and audio

settings.

• Call History—Displays calls received and made from your phone.

• Personal Directory—Personal address book.

• Attendant Console Status— Cisco Attendant Console information (if

installed).

Cisco Small Business SPA50X and SPA51X Series SPCP IP Phone User Guide 11

Getting Started

Using the Cisco Attendant Console

To access the phone web user interface:

STEP 1 Determine the IP address of the phone:

Cisco SPA502G, Cisco SPA504G, Cisco SPA508G, Cisco SPA509G,
Cisco SPA514G:

a. Press the Setup button.

b. Scroll to network and press select.

c. Scroll to view Current IP. This is the IP address of your phone.

Cisco SPA501G:

a. Press the Setup button.

b. Enter 110, then press #. The IP address is recited. (You can also press 9 for

help and follow the prompts.)

1

STEP 2 On a PC connected to the same subnetwork as the IP phone, open a Web browser.

STEP 3 Enter the IP address in the browser URL field. The phone web user interface

displays.

Using the Cisco Attendant Console

The Cisco Attendant Consoles are accessory consoles for the Cisco SPA500
Series IP phones. The Cisco SPA500S provides 32 three-color (red, green, and
orange) programmable line buttons, and the Cisco SPA500DS provides 30
buttons. The Cisco Attendant Console attaches to the IP phone with the
attachment arm provided. It obtains power directly from the IP phone; it does not
require a separate power supply. Two Cisco Attendant Console units can be
attached to a single IP phone to monitor a total of 64 (SPA500S) or 60 (SPA500DS)
separate lines.

Detailed information on the installation of the Cisco Attendant Consoles are
provided in the Cisco Small Business SPA500S Attendant Console Quick Start

Guide and the Cisco Small Business SPA500DS 15-Button Digital Attendant
Console for SPA500 Family Phones Quick Start Guide.

Cisco Small Business SPA50X and SPA51X Series SPCP IP Phone User Guide 12

Getting Started

Using the Cisco Attendant Console

Configuration of the Cisco Attendant Console and assignment of the line buttons is
typically performed by the phone system administrator and is not described in
this document. The Cisco Attendant Console can be configured by using the same
phone web user interface for the IP phone to which the Cisco Attendant Console is
attached. See the Cisco SPA300 Series, SPA500 Series, and WIP310
Administration Guide on Cisco.com for more information.

Changing the Cisco SPA500DS Attendant Console Display

The Cisco SPA500DS provides a backlit LCD display. The backlight is controlled
by the backlight settings of the phone display and is not separately configurable;
that is, the Cisco SPA500DS display is lit when the phone display is lit, and is off
when the phone display is off.

You can choose the font size (10 or 12 point) of the text displayed on the Cisco
SPA500DS. You can also configure the text contrast, or how dark the text appears
on the display. To configure these options from the phone:

1

STEP 1 Press the Setup button.

STEP 2 Scroll to Att. Cons. Preferences and press select.

STEP 3 Choose Font Size or Contrast from the menu and press edit:

• To change the font size, press option to switch between 10 and 12 point font.

Press ok to save.

• To change the display contrast, use the keypad to enter a number value from

1 to 30. The higher the number, the greater the contrast on the display. Press

ok to save.

STEP 4 Press save to save your changes.

Cisco Small Business SPA50X and SPA51X Series SPCP IP Phone User Guide 13

Installing Your Phone

!

This chapter describes how to install your Cisco Small Business IP Phone and
connect it to your network. It contains the following sections:

• Before You Begin, page 14

• Phone Connections, page 15

• Mounting the Phone to the Wall (Optional), page 20

2

Before You Begin

Before you install and connect your phone, verify with your System Administrator
(if applicable) that the network is ready for the phone, read the safety notices, and
make sure you have all the phone parts and documentation available.

CAUTION Do not plug a telephone line cord into the port marked AUX. The RJ-11 port marked

AUX is reserved for connection with the Cisco Attendant Console. It is not for use

as a telephone line port or IP device connection.

• Verifying Phone Startup, page 22

• Updating Your Phone Firmware, page 22

Cisco Small Business SPA50X and SPA51X Series SPCP IP Phone User Guide 14

Installing Your Phone

Phone Connections

Phone Connections

The phone connections are shown in Figure 1.

Figure1 Phone Connections

2

1

2

3

8

Numbered objects in Figure 1 are described in the following table.

#Description

1 Auxiliary port. (For use only with the Cisco Attendant Console.)

2Upper slots.

3 Lower slots.

4

5

6

7

284539

4PC port.

5 Network (switch) port.

6 Cable run.

Cisco Small Business SPA50X and SPA51X Series SPCP IP Phone User Guide 15

Installing Your Phone

!

Phone Connections

STEP 1 Turn the phone body over to expose the ports on the back of the unit.

STEP 2 Insert the long end of the phone cord into the RJ-11 handset port on the phone

2

#Description

7Handset port.

8 Power port. (Use only with a PA100 power adapter.)

Connecting the Handset

body that is marked with a phone symbol.

CAUTION Do not insert a telephone line cord into the RJ-11 AUX (auxiliary) port.

STEP 3 (Optional) Route the phone cord through the cable slot.

STEP 4 Insert the other end of the phone cord into the port at the bottom of the handset

(not shown).

Connecting the Power

The Cisco 500 Series IP phones do not ship with power supplies. If you are not
using Power over Ethernet (PoE), you must order a Cisco PA100 power supply for
each phone from Cisco.

If you are using Power over Ethernet (PoE) to power the phone, the phone receives
power when you connect an Ethernet cable from the phone SW port to a switch
that provides PoE. If you are using a Cisco PA100 power adapter, insert one end of
the power adapter into an outlet and insert the other end into the power port on
the phone body.

Cisco Small Business SPA50X and SPA51X Series SPCP IP Phone User Guide 16

Installing Your Phone

Connecting Your Phone to the Network

Connecting Your Phone to the Network

The phone can be connected to the network by using a Cat5e or higher Ethernet
cable, or through a wireless network connection.

Connecting Your Phone to the Wired Network

To connect the phone by using an Ethernet cable:

STEP 1 Insert one end of the Ethernet cable into the network port on the RJ-45 phone port

marked “SW.”

STEP 2 Insert the other end of the Ethernet cable into the device, such as a switch.

2

Connecting the Phone to the Wireless Network

You can use a wireless device, such as a Cisco Wireless-N Bridge for Phone
Adapters (WNBP), to connect the IP phone to a wireless network. This example
procedure requires the Cisco PA100 power adapter to provide power to the
Cisco WNBP. Cisco does not recommend connecting a PC to the network by using
the phone when it is operating wirelessly.

To connect your phone to the Cisco WNBP:

STEP 1 Configure the Cisco WNBP by using the Setup Wizard.

STEP 2 When instructed to do so by the Setup Wizard, insert the Ethernet cable of the

wireless bridge into the RJ-45 phone port marked SW, located on the back of the
IP phone base station.

STEP 3 Connect the power cable of the Cisco WNBP to the power port on the phone

base.

STEP 4 Connect one end of the IP phone power adapter into the power port of the

wireless bridge.

STEP 5 Connect the other end of the IP phone power adapter into an electrical outlet.

Cisco Small Business SPA50X and SPA51X Series SPCP IP Phone User Guide 17

Installing Your Phone

Connecting Your Phone to the Network

Connecting a PC to Your Phone

A PC can be connected to the network through the phone. Cisco does not
recommend connecting a PC to the phone if the phone is connected to the
network wirelessly.

To connect a PC to your phone:

STEP 1 Connect one end of a Cat5e or higher Ethernet cable (not provided) to the RJ-45

port marked PC on the back of the phone body. See the Figure 1.

STEP 2 Connect the other end of the Ethernet cable to the Ethernet port on your PC.

Connecting a Wired or Wireless Headset

2

Cisco IP phones support headsets from other manufacturers. For the latest
supported models, contact your reseller. Additional information can be found at the
manufacturer websites.

Each brand and type of headset might require different steps for connection.
Consult the documentation for your particular headset for more information. In
general, to connect a headset:

• Wireless—Connect the headset telephone cord into the telephone port on

the back of the IP Phone.

Cisco Small Business SPA50X and SPA51X Series SPCP IP Phone User Guide 18

Installing Your Phone

Connecting Your Phone to the Network

• Wired headsets—Connect the 2.5mm connector from the headset into the

headset port on the right side of the IP phone:

2

Installing the Desk Stand or Wall Mount (Optional)

The phone can be set on a flat surface, such as a desk, or mounted to a wall. This
section describes the installation of the desk stand. If you are attaching an
attendant console, attach the console before attaching the desk stand.

To mount the phone to the wall, you must use the MB100 wall mount bracket kit
(available separately). Do not attach the desk stand if you intend to mount the
phone to the wall. To mount the phone on the wall, follow the instructions included
with the wall mount.

Cisco Small Business SPA50X and SPA51X Series SPCP IP Phone User Guide 19