Cisco Systems SPA50X User Manual

USER GUIDE

Cisco Small Business Pro

Cisco Unified Communications Manager Express for IP Phone Models SPA50X (SPCP)

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Contents

Chapter 1: Getting Started 4

About This Document 4

Overview of the Cisco Small Business Pro IP Phones 6

Caring for Your Phone 7

Understanding Your Phone’s Lines and Buttons 7

Phone Components 7

Softkey Buttons 10

Using Keypad Shortcuts 11

Chapter 2: Installing Your Phone 12

Before You Begin 12

Phone Connections 13

Connecting the Handset 14

Installing the Stand (Optional) 14

Mounting the Phone to the Wall (Optional) 15

Reverse the Handset Retention Tab 20

Connecting the Power 20

Connecting Your Phone to the Network 21

Connecting the Phone to the Wireless Network 21

Connecting a PC to Your Phone (Optional) 22

Connecting Wired and Wireless Headsets (Optional) 22

Verifying Phone Startup 23

Upgrading Your Phone’s Firmware 24

Chapter 3: Using Basic Phone Functions 25

Using Phone Hardware and Accessories 26

Using the Speakerphone 26

Using the Headset with Your IP Phone 26

Switching Between the Handset/Headset/Speakerphone During a Call 26

Adjusting Call Volume and Muting 27

Adjusting Call Volume 27

Cisco Small Business Pro IP Phone SPA50X User Guide (SPCP) 1

Adjusting the Ringer Volume 27

Using Mute 27

Contents

Placing or Answering a Call 27

Using Hold and Resume 28

Using Mute 28

Ending a Call 29

Transferring Calls 29

Performing an Attended Transfer 29

Redialing a Number 30

Viewing and Returning Missed Calls 31

Forwarding All Calls to Another Number 32

Forwarding All Calls 32

Setting Do Not Disturb 32

Picking Up a Call from Another Extension 33

Placing a Three-Way Conference Call 34

Using the Local Directory 34

Using the Call History Lists 35

Deleting All Numbers from the Placed Calls List 36

Accessing Voicemail 36

Chapter 4: Using Advanced Phone Features 37

Creating Speed Dials 37

Adding and Using Speed Dials 38

Monitoring/Accessing Another Phone from Your Phone 40

Customizing Your LCD Screen 40

Changing the LCD Screen Contrast 40

Setting the Back Light Timer 41

Configuring the Phone Screen Saver 41

Turning on the Screen Saver Immediately 42

Cisco Small Business Pro IP Phone SPA50X User Guide (SPCP) 2

Updating Your Ring Tone 42

Using the Interactive Voice Response Menu on the SPA501G 43

Advanced Procedures for Technical Support Personnel 44

Status Information and Statistics 44

Rebooting, Restarting, and Resetting a Phone 44

Contents

Chapter 5: Using the Web Interface 46

Logging In to the Web Interface 46

Configuring Speed Dials and Fast Dials 47

Changing Your Password and PIN 49

Setting Up Voice Mail Notifications 49

Appendix A: Where to Go From Here 51

Getting Started

This chapter provides an overview of this document and basic information about your Cisco Small Business Pro IP phone.

• About This Document, page 4

• Overview of the Cisco Small Business Pro IP Phones, page 6

• Understanding Your Phone’s Lines and Buttons, page 7

About This Document

This guide describes the concepts and tasks necessary to use and configure your Cisco Small Business Pro IP Phone.

NOTE The Cisco Small Business Pro IP Phone features vary, depending on the type of call

control system that you are using. This document describes using the Cisco Small Business Pro IP Phones with a SPCP phone system, such as the Cisco Unified Communications 500 Series. If you are using your Cisco Small Business Pro IP Phone with a Cisco SPA9000 Voice System or a Broadsoft or Asterisk system, see the

Cisco Small Business Pro IP Phone SPA50X (SIP) User Guide

Cisco Small Business Pro IP Phone SPA50X User Guide (SPCP) 4

Getting Started

About This Document

Organization

This table describes the contents of each chapter in this document.

Title Description

Chapter 1 Getting Started This chapter provides an

overview of this document and basic information about your Cisco Small Business Pro IP phone.

Chapter 2 Installing Your Phone This chapter provides an

overview of this document and basic information about your Cisco Small Business Pro IP phone.

Chapter 3 Using Basic Phone

Functions

Chapter 4 Using Advanced Phone

Features

Chapter 5 Using the Web Interface This chapter explains how to

Chapter 6 Using the SPA500S

Attendant Console

This chapter provides instructions on using your phone’s basic functions. It includes the following sections:

This chapter describes how to configure advanced features on your IP Phone.

use Cisco Unified Communications Manager Express (Cisco Unified CME) to configure features for your phone.

This chapter describes how to install and use the SPA500S Attendant Console with your IP Phone.

Cisco Small Business Pro IP Phone SPA50X User Guide (SPCP) 5

Getting Started

Overview of the Cisco Small Business Pro IP Phones

Title Description

Appendix A Where to Go From Here Cisco provides a wide range

of resources to help you obtain the full benefits of the SPA50X phones. This appendix provides link to many of these resources.

Overview of the Cisco Small Business Pro IP Phones

The Cisco Small Business Pro IP Phones are full-featured VoIP (Voice over Internet Protocol) phones that provide voice communication over an IP network. The phones provide traditional features, such as call forwarding, redialing, speed dialing, transferring calls, conference calling and accessing voice mail. Calls can be made or received with a handset, headset or over a speaker.

IP phones also have special features not available in traditional phones. The Cisco Small Business Pro IP phones contain Ethernet ports, or ports that allow them to be linked to the computer network. They also have additional Ethernet ports that allow a computer to be connected to the network through the IP phone.

Unlike traditional phones, Cisco Small Business Pro IP phones require a separate power source. You can power the phones by connecting them to a switch that provides Power over Ethernet (PoE), or by using an optional PA100 power adapter.

The following table shows the Cisco Small Business Pro IP Phones covered in this document and their respective features:

SPA501G SPA502G SPA504G SPA508G SPA509G

Screen

Lines

Softkeys

Paper Labels

8 14812

4 fixed (redial, cancel, transfer, and conference)

128 X 64 monochrome LCD with backlight

4 dynamic

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Getting Started

Understanding Your Phone’s Lines and Buttons

SPA501G SPA502G SPA504G SPA508G SPA509G

Navigation Button

None Four-way navigation key

Caring for Your Phone

The Cisco Small Business Pro IP phones are electronic devices that should not be exposed to excessive heat, sun, cold or water. To clean the equipment, use a slightly moistened paper or cloth towel. Do not spray or pour cleaning solution directly onto the hardware unit.

Understanding Your Phone’s Lines and Buttons

Use the following graphic and table to identify the parts of your phone.

Phone Components

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Getting Started

Understanding Your Phone’s Lines and Buttons

Figure1 Phone Components

The photo above shows the SPA509G to illustrate the Cisco Small Business Pro IP Phone features. Other models differ. See the “Overview of the Cisco Small

Business Pro IP Phones” section on page 6.

Numbered objects in the photo are explained in the following table.

#Phone Feature Description

1 Handset Pick up to place or answer a call.

2 Message Waiting

Indicator

3 LCD Screen Displays date and time, phone station name, line

4 Line keys Indicates phone line status. (Not available on the

Displays solid red when you have a new voice mail message. Flashes red during an incoming call.

extensions, and softkey options. (Not available on the SPA501G.)

SPA502G.)

When lit:

Off: Line is idle.

Green: Line is active or in use.

Green (flashing): There is an inbound call.

Red (flashing): Line is on hold.

These keys can also be programmed by your phone system administrator to perform functions such as speed dial, call pickup, or monitoring an extension.

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Getting Started

Understanding Your Phone’s Lines and Buttons

#Phone Feature Description

5 Softkey buttons Press a softkey button to perform the action shown on

the label on the LCD screen above.

Note: The SPA501G has the following four buttons:

Redial—Dials the last number called.

Cancel—Cancels an action (such as a transfer).

Conference—While on a call, press to start a conference call and dial another number. After the second party answers, press Conference

again to create the conference.

Transfer—Transfers a call. See the “Transferring

Calls” section on page 29.

6 Additional line keys Indicates phone line status. (SPA509G only)

7 Navigation button Ability to scroll left, right, up, or down with the four-way

navigation button. (Not available on the SPA501G.)

8 Messages button Press to access voice mail (must be set up by your

phone system administrator).

9 Hold button Press to place a call on hold.

10 Setup button Press to access a menu to configure features and

preferences (such as your directory and speed dials), access your call history, and set up functions (such as call forwarding).

For the SPA501G, accesses the Interactive Voice Response menu, which allows you to perform tasks like getting the IP address of the phone. See the User Guide documents on Cisco.com for more information. (See the list of links at the end of this document.)

11 Mute button Press to mute or unmute the phone. When phone is

muted, the button glows red. A flashing mute button indicates the network connection cannot be found.

12 Volume button Press + to increase the volume and - to lower the volume

of the handset, headset, speaker (when the handset is off the phone, or ringer volume (when the handset is on the phone).

Cisco Small Business Pro IP Phone SPA50X User Guide (SPCP) 9

Getting Started

Understanding Your Phone’s Lines and Buttons

#Phone Feature Description

13 Headset button Push to turn the headset on or off. When the headset is

14 Speaker button Push to turn the speaker on or off. When the speaker is

15 Keypad Use to dial phone numbers, enter letters, and choose

Softkey Buttons

The softkey buttons on your phone display may vary depending on your phone model and the phone system setup. (Softkey buttons are not available on the SPA501G.) Press the right arrow on the navigation button to view additional softkey buttons. Below is a partial listing of softkey buttons that may be available on your phone.

on, the button glows green.

menu items.

NOTE The available buttons may vary, depending on your system configuration.

Button Function

<< or >> Move left or right through an entry without deleting characters.

CFwdAll Forwards all calls coming to your phone to a specified number.

Confrn Initiates a conference call.

Conflx Conferences active lines on the phone together.

Delchr Deletes the last number or letter.

Delete Deletes an entire item (for example, a number from the Call History list).

Dial Dials a number.

DnD Do Not Disturb; prevents incoming calls from ringing your phone.

Edit Opens an item so that you can edit numbers or letters, or enable or

disable a feature.

Cisco Small Business Pro IP Phone SPA50X User Guide (SPCP) 10

Getting Started

Understanding Your Phone’s Lines and Buttons

Button Function

GPickUp Allows you to answer a call ringing on an extension by discovering the

PickUp Allows you to answer a call ringing on another extension by entering the

Redial Displays a list of recently dialed numbers.

Resume Resumes a call that is on hold.

OK Saves your changes or confirms an action in response to a prompt on

Select Selects the highlighted item on the LCD screen.

Trnsfer Per forms a call transfer.

number of the ringing extension.

extension number.

the screen.

Y/N Enters a submenu and when pressed, toggles between Ye s or No to

enable or disable an option.

Using Keypad Shortcuts

When using the phone menus, you can use the keypad to enter the number shown next to the menu or sub-menu item on the LCD screen. (Not applicable to the SPA501G.)

For example, on the SPA590G, to change your ring settings, press 3 for Settings and then press 2 for Ring Type.

NOTE Menus and options vary depending on phone model.

Cisco Small Business Pro IP Phone SPA50X User Guide (SPCP) 11

Installing Your Phone

This chapter describes how to install your Cisco Small Business Pro IP Phone and connect it to your network. It contains the following sections:

• Before You Begin, page12

• Phone Connections, page 13

• Connecting the Handset, page 14

Before You Begin

Before you install and connect your phone, verify with your System Administrator (if applicable) that the network is ready for the phone, read the safety notices, and make sure you have all the phone parts and documentation available.

• Installing the Stand (Optional), page 14

• Mounting the Phone to the Wall (Optional), page 15

• Connecting the Power, page 20

• Connecting Your Phone to the Network, page 21

• Connecting a PC to Your Phone (Optional), page 22

• Connecting Wired and Wireless Headsets (Optional), page 22

• Verifying Phone Startup, page 23

• Upgrading Your Phone’s Firmware, page 24

Cisco Small Business Pro IP Phone SPA50X User Guide (SPCP) 12

Installing Your Phone

Phone Connections

NOTE Do not use the RJ-11 port marked “AUX.” It is reserved for connection with auxiliary

devices that are not supported with the SPCP version of the telephone firmware. This port is not for use as a telephone line port.

CAUTION CAUTION: Do not plug a telephone line cord into the port marked “AUX.”

Phone Connections

The following photo shows where you need to connect parts of the phone.

Figure1 Phone Connections

Cisco Small Business Pro IP Phone SPA50X User Guide (SPCP) 13

Installing Your Phone

Connecting the Handset

STEP 1 Turn the phone body over to expose the ports on the back of the unit.

CAUTION Do not insert a telephone line cord into the AUX (auxiliary) port.

STEP 2 Insert the long end of the phone cord into the handset port on the phone body that

is marked with a phone symbol.

STEP 3 (Optional) Route the phone cord through the cable slot.

STEP 4 Insert the other end of the phone cord into the port at the bottom of the handset

(not shown).

Installing the Stand (Optional)

NOTE Do not attach the desk stand if you want to mount the phone to the wall. If you are

attaching a SPA500S attendant console, attach the console before attaching the desk stand.

STEP 1 Connect the phone stand by lining up the tabs on the stand with the slots on the

phone body.

STEP 2 Slide the bottom tabs into the lower slots on the phone body and lightly press

down on the stand. It should easily slide into the upper stand slots. Do not force.

Cisco Small Business Pro IP Phone SPA50X User Guide (SPCP) 14

Installing Your Phone

Mounting the Phone to the Wall (Optional)

To mount the phone to the wall, you must purchase the MB100 wall mount bracket kit.

Figure 2 MB100 Wall Mount Kit

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