Cisco SPA504, SPA509 User Manual

For customers in AL, FL, GA, KS, SC, TN

MATRIX
USER GUIDE

wowforbusiness.com

For Cisco® SPA504 & SPA509 IP Phones

MGCP.U.1304.O

For customers in AL, FL, GA, KS, SC, TN

Matrix User Guide Table of Contents

Getting Started ..........................................................................................3

CommPortal ................................................................................................3

Support .........................................................................................................3

Understanding Your Phone’s Lines and Buttons ..........................4

Phone Components ..............................................................................4

Softkey Buttons .....................................................................................6

Using Keypad Shortcuts .....................................................................7

Caring for Your Phone .........................................................................8

Using Basic Phone Functions ...............................................................9

Using the Speakerphone ....................................................................9

Using the Headset with Your IP Phone .........................................9

Switching Between the Handset/Headset/Speakerphone ...9

Choosing Your Preferred Audio Device ........................................10

Adjusting Call Volume and Muting .................................................10

Adjusting Call Volume .........................................................................10

Adjusting the Ringer Volume ...........................................................10

Using Mute ...............................................................................................10

Placing or Answering a Call ..............................................................11

Using Dial Assistance ...........................................................................11

Putting a Call on Hold .........................................................................11

Resuming a Call .....................................................................................11

Ending a Call ...........................................................................................12

Transferring Calls ...................................................................................12

Call Park (for Business Groups with Call Park Support) ........13

Redialing ...................................................................................................13

Viewing and Returning Missed Calls ..............................................13

Turning the Missed Calls Shortcut On and O ..........................14

Turning Call Waiting On and O .....................................................14

Placing a Three-Way Conference Call ...........................................15

Using Your Personal Directory .........................................................15

Using the Call History Lists................................................................16

Accessing Voicemail ................................................................................17

Direct transfer to Voicemail ..............................................................17

Using Advanced Phone Features ........................................................17

Creating Speed Dials ...........................................................................17

Creating Speed Dials on Unused Buttons ...................................17

Using Speed Dials .................................................................................18

Monitoring/Accessing Another Phone from Your Phone .......18

Customizing Your LCD Screen .............................................................18

Using Ring Tones .......................................................................................19

Rebooting Your Phone ............................................................................19

Additional Support ...................................................................................20

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For customers in AL, FL, GA, KS, SC, TN

Getting Started

This guide provides an overview of your Matrix phone service and basic information about your Cisco
SPA504 or SPA509 IP Phone.

CommPortal

Matrix Service includes a powerful online tool call CommPortal. CommPortal can be accessed at:

https://commportal.wowway.biz. The login is your 10 digit Matrix phone number and password. NOTE –

Your initial password is provided in your Hosted Matrix Quick Reference Guide, or by asking your System
Administrator. CommPortal provides direct access to your voicemail messages.

A helpful resource is the

Matrix

CommPortal Guide located at www.wowforbusiness.com under the

product support section.

Please change your CommPortal Password to protect your account.

Support

Matrix is a fully supported phone service. You can find support via:

Our website: www.wowforbusiness.com
Phone: [phone]

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For customers in AL, FL, GA, KS, SC, TN

Understanding Your Phone’s Lines and Buttons

Use the following graphic and table to identify the parts of your phone.

Phone Components

Figure 1 Phone Components

The photo above shows the Cisco SPA 509G to illustrate the Cisco Small Business Pro IP Phone features.
Numbered objects in the photo above are explained in the following table:

# Phone Feature Description

1 Enable: *77, Disable: *87 Pick up to place or answer a call.

2 *69

3 Enable all calls: *351

Displays solid red when you have a new voice mail message.
Flashes red during an incoming call.

Displays date and time, phone station name, line extensions,
and softkey options.

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# Phone Feature Description

Indicates phone line status. When lit:

Green: Line is idle.
Red (steady): Line is active or in use.

4 Line keys

Red (blinking): Line is on hold.
Orange: Line is unregistered (cannot be used).

These keys can also be programmed to perform functions such
as speed dial, call pickup, or monitoring an extension.

Softkey buttons

5

Navigation button

6

Messages button Press to access voice mail.

7

Hold button Press to place a call on hold.

8

Setup button Press to access a menu to configure features.

9

Mute button

10

Volume button

11

Headset button

12

Press a softkey button to perform the action shown on the
LCD screen above.

Press an arrow key to scroll left, right, up, or down through
items shown on the LCD.

Press to mute or unmute the phone. When phone is muted,
the button glows red. A flashing mute button indicates the
network connection cannot be found.

Press + to increase the volume and - to lower the volume of
the handset, headset or speaker (controls speaker volume for
when the handset is o the phone, or ringer volume for when
the handset is on the phone).

Push to turn the headset on or o. When the headset is on, the
button glows green.

Speaker button

13

Keypad

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Push to turn the speaker on or o. When the speaker is on, the
button glows green.

Use to dial phone numbers, enter letters, and choose menu
items.

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For customers in AL, FL, GA, KS, SC, TN

Softkey Buttons

The softkey buttons on your phone display may vary depending on your phone model and the phone
system setup. Press the Right Arrow or Left Arrow keys on the navigation button to view additional softkey
buttons.

Below is a partial listing of softkey buttons that may be available on your phone. You may not have all of
these softkey buttons on your phone, or you may have additional buttons that are not listed here:

Button Function

<< or >> Move left or right through an entry without deleting characters.

add Add an entry.

bxfer

Performs a blind call transfer (transferring a call without speaking to the party to
whom you are transferring the call).

cancel Cancels any changes you have made (press before ok or save).

conf Initiates a conference call.

confLx Conferences together 2 or more active lines on the phone.

delChr Deletes the last number or letter.

delete Deletes an entire item (for example, a number from the Call History list).

dial Dials a number.

dir Provides access to phone directories.

edit Opens an items so that you can edit numbers or letters, or enable or disable a feature.

endcall Ends the call.

ignore Ignores an incoming call.

miss Shows the Missed Calls list.

newcall Begins a new call.

redial Displays a list of recently dialed numbers.

resume Resumes a call that is on hold.

save Saves your changes.

select Selects the highlighted item on the LCD screen.

xfer Performs a call transfer.

y/n

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Enters a submenu and when pressed, toggles between Yes or No to enable or disable
an option.

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