Cisco SPA504G, SPA508G User Manual

Cox Business IP Centrex

Calling Features and Functions

Quick Start Guide

Advanced Functions

Softkey Description

While not on a Call

Redial Opens a redial list.

Directory

Cfwd

(Call Forwarding)

DND

(Do Not Disturb)

LCR

(Last Call Return)

PTT

(Push To Talk)

While on a Call

Warm Transfer)

End Ends the call.

Conf

(Conference)

BXFER

(Blind or Cold

Transfer)

XFER

(Consulted or

XFERVM Transfers a call to voice mail.

Hold Places the call on hold.

Accesses your personal or group
directory.

Forwards all incoming calls to your
phone to a specific number.

Prevents incoming calls from ringing
your phone. Calls are automatically
forwarded to voice mail.

Calls the last incoming number.

Initiates immediate communication
with individuals. PTT can be
configured for one- or two-way
voice.

Conference with another party. Press
Conf while on a call, dial another
party and press Conf again.

Transfers a call to another number
without announcing the caller.

1. While on an active call, press the
BXFER softkey.

2. Dial the receiver’s number
(or extension).

3. Press the # or Dial button.

Transfers a call to another number,
but announces the caller information
before completing the transfer.

1. While on an active call, press the

XFER softkey.

2. Dial the receiver’s number

(or extension).

3. Introduce the call and press the

XFER key again.

Code†Description

*72 Call Forward Always Activate

*73 Call Forward Always Deactivate

*69 Call Return

*68

*88

*98

*97

*50

†

Some functions may be restricted by your

Cox Business VoiceManager

Initial Voice Mail Setup

1. From your business phone, press the envelope
button or dial *298.

2. When asked for the PIN, enter 269266

followed by #.

3. Follow the prompts to record your voice

message and change the PIN.

Access Voice Mail
(from your business line)

1. From your business phone, press the envelope

button or dial *86.

2. Enter your PIN followed by #.

Access Voice Mail
(outside the office)

1. Dial your direct number.

2. Listen for your greeting to begin playing.

3. Press *5.

4. Enter your PIN followed by #.

Call Park
(press Hold / *68 / ext / #)

Call Park Retrieve
(press *88 / ext / #)

Call Pickup
(press *98 to pick up ringing ext)

Answer Specific Extension
(press *97 / ext / #)

Push to Talk
(press *50 / ext / #)

SM

administrator.

Cox Business IP Centrex

Quick Reference Guide
for Cisco SPA504G and

SPA508G Phone

Cisco SPA504G Phone

Cisco SPA504G Phone

Cisco SPA508G Phone

Cisco SPA508G Phone

For IP Centrex support, visit

www.coxbusiness.com/starthere

or call 866-272-5777

Calling Basics

Function Description

# Function Description

1

2 3

Place/Answer

Call

End a Call

Adjusting

Volume

Mute

Accessing
Voicemail on
the main line

(if applicable)

1. Pick up the handset.

2. Press the Speaker or Headset
button (or press a line button).

Return the handset to the cradle.

OR

Press the EndCall softkey.

Note: If you are using a speaker

(
phone, press the Speaker button.)

1. For “on call” volume, lift the
handset or press the Speaker

button.

2. On the Volume button, press
+ or – to increase or decrease
the volume.

3. Press Save.

1. To silence the phone
microphone, speaker or handset
microphone, press the Mute
button on the phone.

(Note: The button will become

red.)

2. To unmute the phone, press the
Mute button again.

1.

Press the green button beside
the line you would like to check.
Example: Line 1 on the screen
will have a green button beside it.

2. While hearing dial tone press
the Envelope button.

3. Enter PIN for Line 1’s voice mail.

1 Handset Pick up to answer or place calls.

When lit:

• Red (steady) - New voice mail
message.

• Red (flashing) - Incoming call.

2

Message

Waiting

Indicator

Your phone may vary, but typically
displays:

• Date/time

• Phone station name

3 LCD Screen

• Line extensions

• Softkey options

• Startup logo, screen saver,
background photo and photo

album

Indicates phone line status:

• Green: Idle.

• Red (steady): Line is active or
in use.

• Red (single blink): Line is on

4 Line Keys

hold.

• Red (double Blink): Line is in
use by another party.

• Orange (steady): Line is
unregistered (cannot be used).

• Orange (flashing): Phone is not
connected to the network.

Press a softkey button to perform
the action on the label on the LCD
screen.

Press in either direction to scroll
through the options on the LCD
screen.

5

6

Softkey
Buttons

Navigation

Buttons

14

# Function Description

Press to access a menu
to configure features and

9 Setup Button

preferences for a phone, access
call history and provide phone
status.

Press to mute and unmute your

10 Mute Button

phone. Flashing red means
there is no network connection.

Use to adjust volume of ringer
(when on hook) and call volume
(when off hook).

Press to turn on the headset.

11

12

Volume

Button

Headset

Button

4

5

6

7

8

9

10

11

12

13

Telephone services not available in all areas. Other restrictions apply.
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©2017 Cox Communications, Inc. All rights reserved. 0617

Message

7

8 Hold Button Press to place call on hold.

Button

Press to access voice mail.

13

14 Keypad Press to dial phone numbers.

Speaker

Button

Press to turn on the speaker
phone.