Cisco SPA504G, SPA508G User Manual

Advanced Functions

Softkey Description

While not on a Call

	Redial	Opens a redial list.
	Directory	Accesses your personal or group
		directory.
	Cfwd	Forwards all incoming calls to your
	(Call Forwarding)	phone to a specific number.
	DND	Prevents incoming calls from ringing
		your phone. Calls are automatically
	(Do Not Disturb)
		forwarded to voice mail.
	LCR	Calls the last incoming number.
	(Last Call Return)
		Initiates immediate communication
	PTT	with individuals. PTT can be
	(Push To Talk)	configured for oneor two-way
		voice.
	While on a Call
	End	Ends the call.
	Conf	Conference with another party. Press
		Conf while on a call, dial another
	(Conference)
		party and press Conf again.
		Transfers a call to another number
		without announcing the caller.
	BXFER	1. While on an active call, press the
	(Blind or Cold	BXFER softkey.
	Transfer)	2. Dial the receiver’s number
		(or extension).
		3. Press the # or Dial button.
		Transfers a call to another number,
		but announces the caller information
		before completing the transfer.
	XFER	1. While on an active call, press the
	(Consulted or	XFER softkey.
	Warm Transfer)	2. Dial the receiver’s number
		(or extension).
		3. Introduce the call and press the
		XFER key again.
	XFERVM	Transfers a call to voice mail.
	Hold	Places the call on hold.

For IP Centrex support, visit www.coxbusiness.com/starthere or call 866-272-5777

	Code†	Description
	*72	Call Forward Always Activate
	*73	Call Forward Always Deactivate
	*69	Call Return
	*68	Call Park
		(press Hold / *68 / ext / #)
	*88	Call Park Retrieve
		(press *88 / ext / #)
	*98	Call Pickup
		(press *98 to pick up ringing ext)
	*97	Answer Specific Extension
		(press *97 / ext / #)
	*50	Push to Talk
		(press *50 / ext / #)

†Some functions may be restricted by your Cox Business VoiceManagerSM administrator.

Initial Voice Mail Setup

1.From your business phone, press the envelope button or dial *298.

2.When asked for the PIN, enter 269266 followed by #.

3.Follow the prompts to record your voice message and change the PIN.

Access Voice Mail

(from your business line)

1.From your business phone, press the envelope button or dial *86.

2.Enter your PIN followed by #.

Access Voice Mail (outside the office)

1.Dial your direct number.

2.Listen for your greeting to begin playing.

3.Press *5.

4.Enter your PIN followed by #.

Cox Business IP Centrex

Quick Reference Guide for Cisco SPA504G and SPA508G Phone

CiscoCiscoSPA504GSPA504GPhonePhone

CiscoCiscoSPA508GSPA508GPhonePhone

Calling Basics

	Function	Description
	Place/Answer	1.	Pick up the handset.
		2.	Press the Speaker or Headset
	Call
			button (or press a line button).
		Return the handset to the cradle.
		OR
	End a Call	Press the EndCall softkey.
		(Note: If you are using a speaker
		phone, press the Speaker button.)
		1.	For “on call” volume, lift the
			handset or press the Speaker
	Adjusting		button.
		2.	On the Volume button, press
	Volume
			+ or – to increase or decrease
			the volume.
		3.	Press Save.
		1.	To silence the phone
			microphone, speaker or handset
			microphone, press the Mute
	Mute		button on the phone.
			(Note: The button will become
			red.)
		2.	To unmute the phone, press the
			Mute button again.
		1.	Press the green button beside
	Accessing		the line you would like to check.
			Example: Line 1 on the screen
	Voicemail on		will have a green button beside it.
	the main line	2.	While hearing dial tone press
	(if applicable)
			the Envelope button.
		3.	Enter PIN for Line 1’s voice mail.

Telephone services not available in all areas. Other restrictions apply. Telephone services are provided by an affiliated Cox entity.

©2017 Cox Communications, Inc. All rights reserved. 0617

	#	Function	Description
	1	Handset	Pick up to answer or place calls.
		Message	When lit:
			• Red (steady) - New voice mail
	2	Waiting
			message.
		Indicator
			• Red (flashing) - Incoming call.
			Your phone may vary, but typically
			displays:
			•	Date/time
			•	Phone station name
	3	LCD Screen	•	Line extensions
			•	Softkey options
			• Startup logo, screen saver,
				background photo and photo
				album
			Indicates phone line status:
			•	Green: Idle.
			• Red (steady): Line is active or
				in use.
			• Red (single blink): Line is on
	4	Line Keys		hold.
			• Red (double Blink): Line is in
				use by another party.
			• Orange (steady): Line is
				unregistered (cannot be used).
			• Orange (flashing): Phone is not
				connected to the network.
		Softkey	Press a softkey button to perform
	5		the action on the label on the LCD
		Buttons
			screen.
		Navigation	Press in either direction to scroll
	6		through the options on the LCD
		Buttons
			screen.
	7	Message	Press to access voice mail.
		Button
	8	Hold Button	Press to place call on hold.

1

2 3

4

5

6

7

8

9

10

11

12

1413

#Function Description

			Press to access a menu
			to configure features and
	9	Setup Button	preferences for a phone, access
			call history and provide phone
			status.
			Press to mute and unmute your
	10	Mute Button	phone. Flashing red means
			there is no network connection.
		Volume	Use to adjust volume of ringer
	11		(when on hook) and call volume
		Button
			(when off hook).
	12	Headset	Press to turn on the headset.
		Button
	13	Speaker	Press to turn on the speaker
		Button	phone.
	14	Keypad	Press to dial phone numbers.