Cisco Systems SPA3102 User Manual
Voice Gateway with Router
Voice
Model No.
User Guide
SPA3102
Copyright and Trademarks
Specifications are subject to change without notice. Linksys is a registered trademark or trademark of Cisco Systems,
Inc. and/or its affiliates in the U.S. and certain other countries. Copyright © 2006 Cisco Systems, Inc. All rights
reserved. Other brands and product names are trademarks or registered trademarks of their respective holders.
WARNING: This product contains chemicals, including lead, known to the State of California to cause
cancer, and birth defects or other reproductive harm. Wash hands after handling.
How to Use this Guide
Your guide to the Voice Gateway with Router has been designed to make understanding networking with the
Voice Gateway easier than ever. Look for the following items when reading this guide:
This exclamation point means there is a caution or warning and is
something that could damage your property or the Voice Gateway.
This question mark provides you with a reminder about something you
might need to do while using the Voice Gateway.
This checkmark means there is a note of interest and is something you
should pay special attention to while using the Voice Gateway.
In addition to these symbols, there are definitions for technical terms that are presented like this:
word: definition.
Also, each figure (diagram, screenshot, or other image) is provided with a figure number and description, like
this:
Figure 0-1: Sample Figure Description
Voice Gateway with Router
Figure numbers and descriptions can also be found in the “List of Figures” section.
SPA3102-UG-60330NC JL
Voice Gateway with Router
Table of Contents
Chapter 1: Introduction 1
Welcome 1
What’s in this Guide? 2
Chapter 2: Networking Basics 5
An Introduction to Local Area Networks 5
The Use of IP Addresses 5
Chapter 3: Getting to Know the Voice Gateway 7
The Back Panel 7
The Front Panel 8
Chapter 4: Getting Started 9
Before You Begin 9
Connecting the Voice Gateway 9
Configuring the Voice Gateway 11
Chapter 5: Using the Interactive Voice Response Menu 13
Overview 13
Accessing the Interactive Voice Response Menu 13
Using the Interactive Voice Response Menu 14
Entering a Password 19
Configuring the Settings for Your Internet Phone Service 20
Chapter 6: Using the Web-based Utility 21
Overview 21
How to Access the Web-based Utility 22
The Router Tab 23
The Voice Tab 32
Voice Gateway with Router
Voice Gateway with Router
Appendix A: Troubleshooting 49
Common Problems and Solutions 49
Frequently Asked Questions 60
Appendix B: Finding the MAC Address and IP Address for Your Ethernet Adapter 65
Windows 98 or Me Instructions 65
Windows 2000 or XP Instructions 66
For the Voice Gateway’s Web-based Utility 66
Appendix C: Windows Help 67
Appendix D: Glossary 69
Appendix E: Specifications 73
Appendix F: Warranty Information 79
Appendix G: Regulatory Information 81
Appendix H: Contact Information 89
Internet Telephony Service Provider (ITSP) 89
Linksys 89
List of Figures
Figure 3-1: Back Panel 7
Figure 3-2: Front Panel 8
Figure 4-1: Connect to the Telephone Wall Jack 9
Figure 4-2: Connect a Telephone 9
Figure 4-3: Connect a PC 10
Figure 4-4: Connect to the Modem 10
Figure 4-5: Connect Power 10
Figure 4-6: Login Screen 11
Figure 4-7: Router - WAN Setup Screen 11
Figure 4-8: MAC Clone Settings 11
Figure 4-9: Static IP Settings 12
Figure 4-10: PPPoE Settings 12
Figure 6-1: Login Screen 22
Figure 6-2: Router - Status Screen 23
Figure 6-3: Router - WAN Setup Screen 25
Figure 6-4: Static IP Settings 25
Figure 6-5: PPPoE Settings 25
Figure 6-6: Router - LAN Setup Screen 28
Figure 6-7: Router - Application Screen 30
Figure 6-8: Voice - Info Screen 32
Figure 6-9: Line 1 Status 33
Figure 6-10: PSTN Line Status 35
Figure 6-11: Voice - System Screen 39
Voice Gateway with Router
Voice Gateway with Router
Figure 6-12: Voice - User 1 Screen 40
Figure 6-13: Speed Dial and Supplementary Service Settings 42
Figure 6-14: Distinctive Ring and Ring Settings 43
Figure 6-15: Voice - PSTN User Screen 45
Figure 6-16: PSTN-To-VoIP Speed Dial Settings 46
Figure 6-17: PSTN Ring Thru Line 1 Distinctive Ring Settings 47
Figure 6-18: PSTN Ring Thru Line 1 Ring Settings 48
Figure B-1: IP Configuration Screen 65
Figure B-2: MAC/Adapter Address 65
Figure B-3: MAC/Physical Address 66
Figure B-4: MAC Address Cloning 66
Chapter 1: Introduction
Welcome
Thank you for choosing the Voice Gateway with Router. This Voice Gateway will allow your computers to share a
high-speed Internet connection as well as resources, including files and printers. Plus, the Voice Gateway can
bridge traditional phone service, also known as Public Switched Telephone Network (PSTN) service, with Internet
phone service, also known as Voice over Internet Protocol (VoIP). And after you have set up your Internet phone
service, you will be able to make phone or fax calls using the Internet.
Voice Gateway with Router
How does the Voice Gateway do all of this? By connecting your computers and peripherals, including phones or
fax machines, to the Voice Gateway and connecting the Voice Gateway to your cable or DSL modem, then the
Voice Gateway can direct and control communications for your network.
But what does all of this mean?
Networks are useful tools for sharing Internet access and computer resources. Multiple computers can share
Internet access, so you don’t need more than one high-speed Internet connection. With Internet phone service,
your Internet access can now be shared by your phones or fax machines as well. You will be able to make phone
calls using the account you set up with your Internet Telephony Service Provider (ITSP), even while you’re surfing
the Internet. Plus, you can access one printer from different computers and access data located on another
computer’s hard drive. Networks are even used for playing multiplayer video games. So, networks not only are
useful in homes and offices, but also can be fun.
PCs on a wired network create a LAN, or Local Area Network. They are connected with Ethernet cables, which is
why the network is called “wired”.
Chapter 1: Introduction
Welcome
network: a series of computers or
devices connected for the purpose of data
sharing, storage, and/or transmission
between users.
lan (local area network): the computers
and networking products that make up
the network in your home or office.
ethernet: an IEEE standard network
protocol that specifies how data is
placed on and retrieved from a common
transmission medium.
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Voice Gateway with Router
To create your network, install and set up the Voice Gateway. To guide you through the process, use the
instructions in the Quick Installation or this User Guide to help you. These instructions should be all you need to
get the most out of the Voice Gateway.
What’s in this Guide?
This guide covers the basic steps for setting up a network with the Voice Gateway. After going through
“Chapter 3: Getting to Know the Voice Gateway,” most users will only need to use the following chapters:
• Chapter 4: Getting Started
This chapter instructs you on how to connect and set up the Voice Gateway.
• Chapter 6: Using the Web-based Utility
This chapter explains how to configure the Voice Gateway using your web browser and the Voice Gateway’s
Web-based Utility. You will configure the Voice Gateway using the settings provided by your ISP.
When you’re finished with the basic steps, then you are ready to connect to the Internet.
You also have other chapters available for reference:
• Chapter 1: Introduction
This chapter describes the Voice Gateway’s applications and this User Guide.
• Chapter 2: Networking Basics
This chapter briefly explains how a network functions.
• Chapter 5: Using the Interactive Voice Response Menu
This chapter explains how to configure the Voice Gateway’s network settings when you use its Interactive
Voice Response Menu.
2
Chapter 1: Introduction
What’s in this Guide?
• Appendix A: Troubleshooting
This appendix describes some possible problems and solutions, as well as frequently asked questions,
regarding installation and use of the Voice Gateway.
• Appendix B: Finding the MAC Address and IP Address for Your Ethernet Adapter
This appendix instructs you on how to find the MAC address or Ethernet address of your PC’s Ethernet
network adapter.
• Appendix C: Windows Help
This appendix describes how you can use Windows Help for instructions about networking, such as
installing the TCP/IP protocol.
• Appendix D: Glossary
This appendix gives a brief glossary of terms frequently used in networking.
• Appendix E: Specifications
This appendix provides the technical specifications for the Voice Gateway.
• Appendix F: Warranty Information
This appendix supplies the warranty information for the Voice Gateway.
• Appendix G: Regulatory Information
This appendix supplies the regulatory information regarding the Voice Gateway.
• Appendix H: Contact Information
This appendix provides contact information for a variety of Linksys resources, including Technical Support.
Voice Gateway with Router
Chapter 1: Introduction
What’s in this Guide?
3
Voice Gateway with Router
4
Chapter 1: Introduction
What’s in this Guide?
Chapter 2: Networking Basics
An Introduction to Local Area Networks
Simply put, a router is a network device that connects two networks together.
The Voice Gateway connects your local area network (LAN), or the group of PCs in your home or office, to the
Internet. The Voice Gateway processes and regulates the data that travels between these two networks.
Voice Gateway with Router
The Voice Gateway’s Network Address Translation (NAT) technology protects your network of PCs so users on the
Internet cannot “see” your PCs. This is how your LAN remains private. The Voice Gateway protects your network
by inspecting the first packet coming in through the Internet port before delivery to the final destination on one of
the Ethernet ports. The Voice Gateway inspects Internet port services like the web server, ftp server, or other
Internet applications, and, if allowed, it will forward the packet to the appropriate PC on the LAN side.
The Use of IP Addresses
IP stands for Internet Protocol. Every device in an IP-based network, including PCs, print servers, and routers,
requires an IP address to identify its location, or address, on the network. This applies to both the Internet and
LAN connections.
There are two ways of assigning IP addresses to your network devices.
A static IP address is a fixed IP address that you assign manually to a PC or other device on the network. Since a
static IP address remains valid until you disable it, static IP addressing ensures that the device assigned it will
always have that same IP address until you change it. Static IP addresses are commonly used with network
devices such as server PCs or print servers.
Chapter 2: Networking Basics
An Introduction to Local Area Networks
nat (network address translation): NAT
technology translates IP addresses of a
local area network to a different IP
address for the Internet.
ip (internet protocol): a protocol used to
send data over a network.
ip address: the address used to identify a
computer or device on a network.
static ip address: a fixed address
assigned to a computer or device that is
connected to a network.
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Voice Gateway with Router
If you use the Voice Gateway to share your cable or DSL Internet connection, contact your ISP to find out if they
have assigned a static IP address to your account. If so, you will need that static IP address when configuring the
Voice Gateway. You can get the information from your ISP.
A dynamic IP address is automatically assigned to a device on the network. These IP addresses are called
dynamic because they are only temporarily assigned to the PC or other device. After a certain time period, they
expire and may change. If a PC logs onto the network (or the Internet) and its dynamic IP address has expired,
the DHCP server will assign it a new dynamic IP address.
A DHCP server can either be a designated PC on the network or another network device, such as the Voice
Gateway. By default, the Voice Gateway’s Internet Connection Type is DHCP (obtain an IP address automatically).
The PC or network device obtaining an IP address is called the DHCP client. DHCP frees you from having to
assign IP addresses manually every time a new user is added to your network.
For DSL users, many ISPs may require you to log on with a user name and password to gain access to the
Internet. This is a dedicated, high-speed connection type called Point to Point Protocol over Ethernet (PPPoE).
PPPoE is similar to a dial-up connection, but PPPoE does not dial a phone number when establishing a
connection. It also will provide the Voice Gateway with a dynamic IP address to establish a connection to the
Internet.
By default, a DHCP server (on the LAN side) is enabled on the Voice Gateway. If you already have a DHCP server
running on your network, you MUST disable one of the two DHCP servers. If you run more than one DHCP server
on your network, you will experience network errors, such as conflicting IP addresses. To disable DHCP on the
Voice Gateway, see the Router - LAN Setup section in “Chapter 5: Using the Web-based Utility.”
6
dynamic ip address: a temporary IP
address assigned by a DHCP server.
dhcp (dynamic host configuration
protocol): a protocol that lets one device
on a local network, known as a DHCP
server, assign temporary IP addresses to
the other network devices, typically
computers.
Chapter 2: Networking Basics
The Use of IP Addresses
Chapter 3: Getting to Know the Voice Gateway
The Back Panel
The Voice Gateway’s ports are located on the back panel.
Figure 3-1: Back Panel
Voice Gateway with Router
LINE Use this port to connect the Voice Gateway to your standard telephone wall jack.
PHONE Use this port to connect an analog phone (or fax machine) with an RJ-11 telephone cable.
ETHERNET The ETHERNET port connects to a network device, such as a PC or a switch, with an
Ethernet network cable.
INTERNET The INTERNET port connects to your cable or DSL modem.
Power The Power port is where you will connect the power adapter.
Chapter 3: Getting to Know the Voice Gateway
The Back Panel
NOTE: The LINE port will be
active only if you have
traditional phone service.
7
Voice Gateway with Router
The Front Panel
The Voice Gateway’s LEDs, which inform you about network activities, are located on the front panel.
Figure 3-2: Front Panel
Power Green. The Power LED lights up when the Voice Gateway is powered on and connected to
the Internet. It flashes when the Voice Gateway is not connected to the Internet. The LED
also flashes when the Voice Gateway is booting up or upgrading its firmware.
ETHERNET Green. The ETHERNET LED lights up when there is an active connection through the
ETHERNET port. If the LED is flashing, then there is traffic moving through that port.
PHONE Green. The PHONE LED is solidly lit when a telephone or fax machine has an active or
registered connection to your Internet Telephony Service Provider (ITSP) through the PHONE
port. It flashes when the phone is being used or is off the hook.
LINE Green. The LINE LED lights up when the a telephone or fax machine has an active
connection to traditional phone service through the LINE port.
Proceed to “Chapter 4: Getting Started.”
8
NOTE: The LINE port will be
active only if you have
traditional phone service.
Chapter 3: Getting to Know the Voice Gateway
The Front Panel
Chapter 4: Getting Started
Before You Begin
Make sure you have the following:
• An active Internet connection
• An active Internet phone service account and its settings
• cable/DSL modem
• One computer for configuration of the Voice Gateway
• Analog telephone or fax machine with an RJ-11 phone cable
Connecting the Voice Gateway
1. Power off your network devices, including your modem and PC.
2. If you have traditional phone service, connect the RJ-11 phone cable (included) to the Voice Gateway’s LINE
port and your telephone wall jack.
3. Connect one end of a different RJ-11 phone cable to the Voice Gateway’s PHONE port. Connect the other
end to your analog telephone or fax machine.
IMPORTANT: Do not connect the PHONE port to a telephone wall jack. Make sure you only
connect a telephone or fax machine to the PHONE port. Otherwise, the Voice Gateway or the
telephone wiring in your home or office may be damaged.
Voice Gateway with Router
Figure 4-1: Connect to the Telephone
Wall Jack
Chapter 4: Getting Started
Before You Begin
Figure 4-2: Connect a Telephone
9
Voice Gateway with Router
4. Connect one end of an Ethernet network cable (included) to the ETHERNET port of the Voice Gateway.
Connect the other end to the Ethernet port of your PC.
5. Connect one end of a different Ethernet network cable to the INTERNET port of the Voice Gateway. Connect
the other end to your cable/DSL modem.
6. Power on the broadband modem.
7. Connect the included power adapter to the Voice Gateway’s power port, and then plug the power adapter
into an electrical outlet. The power LED on the front panel will light up as soon as the Voice Gateway
powers on.
8. Power on your PC.
NOTE: Make sure your PC’s Ethernet adapter is set to obtain an IP address automatically. For
more information, refer to Windows Help.
Proceed to the next section.
10
Figure 4-3: Connect a PC
Figure 4-4: Connect to the Modem
Figure 4-5: Connect Power
Chapter 4: Getting Started
Connecting the Voice Gateway
Configuring the Voice Gateway
1. Launch the web browser on the PC.
2. Enter 192.168.0.1/advanced in the Address field (192.168.0.1 is the default local IP address of the Voice
Gateway). Then press the Enter key.
Voice Gateway with Router
3. If your Internet Telephony Service Provider (ITSP) did not supply a password, you will not see a login screen.
Proceed to step 4.
If your ITSP supplied a password, you will see a login screen. In the User Name field, enter user, the default
user name for user access (this cannot be changed). Then enter the user password supplied by your ITSP.
4. The Router - Status screen will appear. Click the WAN Setup tab.
5. Proceed to the appropriate instructions for your Internet Connection Type.
DHCP
a. Select DHCP from the Connection Type drop-down menu.
b. If you use a cable modem, you may need to configure the MAC Clone Settings. (Contact your ISP for
more information.)
Enable MAC Clone Service. If your service uses a specific PC MAC address, then select yes from the
Enable MAC Clone Service setting. Then enter the PC’s MAC address in the Cloned MAC Address field.
c. Click the Submit All Changes button.
Chapter 4: Getting Started
Configuring the Voice Gateway
Figure 4-6: Login Screen
Figure 4-7: Router - WAN Setup Screen
Figure 4-8: MAC Clone Settings
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Voice Gateway with Router
Static IP
a. Select Static IP from the Connection Type drop-down menu.
b. In the Static IP Settings section, enter the IP address in the Static IP field, the subnet mask in the
NetMask field, and the default gateway IP address in the Gateway field.
c. In the Optional Settings section, enter the DNS server address(es) in the Primary DNS and optional
Secondary DNS fields.
d. Click the Submit All Changes button.
PPPoE (most DSL users)
a. Select PPPoE from the Connection Type drop-down menu.
b. Enter the user name in the PPPoE Login Name field, and enter the password in the PPPoE Login
Password field.
c. Click the Submit All Changes button.
6. If the Voice Gateway is pre-configured by your ITSP, then you do not need to change any of the default voice
settings. Refer to the documentation supplied by your service provider for more information. If you need to
configure additional settings, refer to “Chapter 6: Using the Web-based Utility” for instructions.
Figure 4-9: Static IP Settings
static ip address: a fixed address
assigned to a computer or device
connected to a network.
subnet mask: an address code that
determines the size of the network.
default gateway: a device that forwards
Internet traffic from your local area
network.
Figure 4-10: PPPoE Settings
pppoe: a type of broadband connection
that provides authentication (username
and password) in addition to data
transport.
12
Chapter 4: Getting Started
Configuring the Voice Gateway
Voice Gateway with Router
Chapter 5: Using the Interactive Voice Response Menu
Overview
NOTE: If your ITSP sent you the Voice Gateway, then it may be pre-configured for you, and you do
not need to change any settings. Refer to the instructions supplied by your service provider for more
information.
You may need to manually configure the Voice Gateway by entering the settings provided by your Internet
Telephony Service Provider (ITSP). This chapter explains how to use the Interactive Voice Response Menu to
configure the Voice Gateway’s network settings. You will use the telephone’s keypad to enter your commands
and select choices, and the Voice Gateway will use voice responses.
For more advanced configuration, refer to “Chapter 6: Using the Web-based Utility.”
Accessing the Interactive Voice Response Menu
1. Use a telephone connected to the PHONE port of the Voice Gateway. (You can only access the Interactive
Voice Response Menu through an analog telephone, not any of the Internet phones.)
2. Press **** (in other words, press the star key four times).
3. Wait until you hear “Linksys configuration menu. Please enter the option followed by the # (pound) key or
hang up to exit.”
4. Refer to the following table that lists actions, commands, menu choices, and descriptions. After you select
an option, press the # (pound) key. To exit the menu, hang up the telephone.
Chapter 5: Using the Interactive Voice Response Menu
Overview
13
Voice Gateway with Router
Using the Interactive Voice Response Menu
While entering a value, such as an IP address, you may exit without entering any changes. Press the * (star) key
twice within half a second. Otherwise, the * will be treated as a decimal point or dot.
After entering a value, such as an IP address, press the # (pound) key to indicate you have finished your
selection. To save the new setting, press 1. To review the new setting, press 2. To re-enter the new setting, press
3. To cancel your entry and return to the main menu, press * (star).
For example, to enter the IP address 191.168.1.105 by keypad, press these keys: 191*168*1*105. Press the #
(pound) key to indicate that you have finished entering the IP address. Then press 1 to save the IP address or
press the * (star) key to cancel your entry and return to the main menu.
If the menu is inactive for more than one minute, the Voice Gateway will time out. You will need to re-enter the
menu by pressing ****.
14
Chapter 5: Using the Interactive Voice Response Menu
Using the Interactive Voice Response Menu
The settings you have saved will take effect after you have hung up the telephone. The Voice Gateway may
reboot at this time.
Interactive Voice Response Menu
Voice Gateway with Router
Action Command
Choices Description
(press these
keys on the
telephone)
Enter Interactive Voice
Response Menu
Check Internet
Connection Type
Check Internet IP
Address
Check Network Mask
(or Subnet Mask)
Check Gateway IP
Address
Check MAC Address 140 Hear the MAC address of the Voice Gateway
Chapter 5: Using the Interactive Voice Response Menu
Using the Interactive Voice Response Menu
**** Use this command to enter the Interactive
Voice Response Menu. Do not press any
other keys until you hear, “Linksys
configuration menu. Please enter the option
followed by the # (pound) key or hang up to
exit.”
100 Hear the Internet connection type of the Voice
Gateway.
110 Hear the IP address assigned to the Voice
Gateway’s Internet (external) interface.
120 Hear the network or subnet mask assigned to
the Voice Gateway.
130 Hear the IP address of the Voice Gateway
(usually the network router).
in hexadecimal string format.
ip (internet protocol): a protocol used to
send data over a network.
ip address: the address used to identify a
computer or device on a network.
subnet mask: an address code that
determines the size of the network.
gateway: a device that forwards Internet
traffic from your local area network.
mac address: the unique address that a
manufacturer assigns to each networking
device.
15
Voice Gateway with Router
Interactive Voice Response Menu
Action Command
Choices Description
(press these
keys on the
telephone)
Check Firmware
Version
Check Primary DNS
Server IP Address
Check Internet Web
Server Port
Check Local IP
Address
Set Internet
Connection Type
Set Static IP Address 111 Enter the IP address using
150 Hear the version number of the firmware
160 Hear the IP address of the primary DNS
170 Hear the port number of the Internet Web
210 Hear the local IP address of the Voice
101 Press 0 to use DHCP.
Press 1 to use a static IP
address.
Press 2 to use PPPoE.
numbers on the telephone
keypad. Use the * (star)
key when entering a
decimal point.
currently running on the Voice Gateway.
(Domain Name Service) server.
server used for the Web-based Utility.
Gateway.
Select the type of Internet connection you are
using. Refer to the documentation supplied
by your Internet Service Provider (ISP).
First, set the Internet Connection Type to
static IP address; otherwise, you will hear,
“Invalid Option,” if you try to set the static IP
address.
firmware: the programming code that
runs a networking device.
dhcp (dynamic host configuration
protocol): a protocol that lets one device
on a local network, known as a DHCP
server, assign temporary IP addresses to
the other network devices, typically
computers.
static ip address: a fixed address
assigned to a computer or device that is
connected to a network.
pppoe: a type of broadband connection
that provides authentication (username
and password) in addition to data
transport.
16
Chapter 5: Using the Interactive Voice Response Menu
Using the Interactive Voice Response Menu
Interactive Voice Response Menu
Voice Gateway with Router
Action Command
(press these
keys on the
telephone)
Set Network (or
Subnet) Mask
Set Gateway IP
Address
Set Primary DNS
Server IP Address
121 Enter the network or
131 Enter the IP address using
161 Enter the IP address using
Choices Description
First, set the Internet Connection Type to
subnet mask using
numbers on the telephone
keypad. Use the * (star)
key when entering a
decimal point.
numbers on the telephone
keypad. Use the * (star)
key when entering a
decimal point.
numbers on the telephone
keypad. Use the * (star)
key when entering a
decimal point.
static IP address; otherwise, you will hear,
“Invalid Option,” if you try to set the network
or subnet mask.
First, set the Internet Connection Type to
static IP address; otherwise, you will hear,
“Invalid Option,” if you try to set the gateway
IP address.
First, set the Internet Connection Type to
static IP address; otherwise, you will hear,
“Invalid Option,” if you try to set the IP
address of the primary DNS server.
Chapter 5: Using the Interactive Voice Response Menu
Using the Interactive Voice Response Menu
17
Voice Gateway with Router
Interactive Voice Response Menu
Action Command
Choices Description
(press these
keys on the
telephone)
Set the Mode 201 Press 0 to select the
router/NAT mode.
Press 1 to select the
bridge/switch mode.
Enable/Disable WAN
Access to the
Web-based Utility
Manual Reboot 732668 After you hear, “Option successful,” hang up
Factory Reset 73738 Press 1 to confirm.
7932 Press 1 to enable.
Press 0 to disable.
Press * (star) to cancel.
If the Voice Gateway acts as the router for
your network, use the router/NAT mode.
If your network already has a router, use the
bridge/switch mode.
Use this setting to enable or disable WAN
access to the Web-based Utility. (This Utility
lets you configure the Voice Gateway.)
the phone. The Voice Gateway will
automatically reboot.
If necessary, enter the password. The Voice
Gateway will request confirmation; enter 1 to
confirm. You will hear, “Option successful.”
Hang up the phone. The Voice Gateway will
reboot, and all settings will be reset to their
factory default settings.
NOTE: This feature may be
protected by a password
available only from your ITSP.
If you need to enter a password,
refer to the following section,
“Entering a Password.”
18
Chapter 5: Using the Interactive Voice Response Menu
Using the Interactive Voice Response Menu
Interactive Voice Response Menu
Voice Gateway with Router
Action Command
Choices Description
(press these
keys on the
telephone)
User Factory Reset 877778 Press 1 to confirm.
Press * (star) to cancel.
The Voice Gateway will request confirmation;
enter 1 to confirm. You will hear, “Option
successful.” Hang up the phone. The Voice
Gateway will reboot and all user-configurable
settings will be reset to their factory default
settings.
Entering a Password
You may be prompted to enter a password when you want to reset the Voice Gateway to its factory default
settings. To enter the password, use the phone’s keypad, and follow the appropriate instructions.
• To enter A, B, C, a, b, or c — press 2.
• To enter D, E, F, d, e, or f — press 3.
• To enter G, H, I, g, h, or i — press 4.
• To enter J, K, L, j, k, or l — press 5.
• To enter M, N, O, m, n, or o — press 6.
Chapter 5: Using the Interactive Voice Response Menu
Entering a Password
19
Voice Gateway with Router
• To enter P, Q, R, S, o, q, r, or s — press 7.
• To enter T, U, V, t, u, or v — press 8.
• To enter W, X, Y, Z, w, x, y, or z — press 9.
• To enter all other characters, press 0.
NOTE: These bulleted instructions only apply when you are entering a password. At all other times,
pressing a number only selects a number, not a letter or punctuation mark.
For example, to enter the password phone@321 by keypad, press these keys: 746630321. Then press the #
(pound) key to indicate that you have finished entering the password. To cancel your entry and return to the main
menu, press * (star).
Configuring the Settings for Your Internet Phone Service
If you want to change the settings for your Internet phone service, refer to the instructions provided by your ITSP
and “Chapter 6: Using the Web-based Utility.”
20
Chapter 5: Using the Interactive Voice Response Menu
Configuring the Settings for Your Internet Phone Service
Chapter 6: Using the Web-based Utility
Overview
NOTE: If your ITSP sent you the Voice Gateway, then it may be pre-configured for you, and you do
not need to change any settings. Refer to the instructions supplied by your service provider for more
information. If you do wish to make changes, follow the instructions in this chapter.
The Web-based Utility can be accessed via your web browser through use of a computer on your network. It
offers two levels of access: user and admin (administrator). Your level of access depends on your service
provider’s policies. In most cases you will only have user-level access, so this chapter will cover the user-level
web pages of the Web-based Utility. Also, access to some settings may be protected or blocked, so they cannot
be accidentally changed. For more information, contact your ITSP.
There are two main tabs: Router and Voice. Additional tabs will be available after you click one of the main tabs.
This chapter will describe each web page of the Web-based Utility and each page’s key functions.
Router
• Status. This screen displays product and system status information about the Voice Gateway.
• WAN Setup. Use this screen to configure the Internet connection, MAC clone, remote management, QoS,
VLAN, and optional settings.
• LAN Setup. Use this screen to configure the local IP address, DHCP server, and DHCP lease settings.
Voice Gateway with Router
• Application. On this screen, configure port forwarding, DMZ, multicast, and reserved ports range settings.
Chapter 6: Using the Web-based Utility
Overview
21
Voice Gateway with Router
Voice
• Info. This screen displays voice-related status information about the Voice Gateway.
• System. Use this screen to configure the user password.
• User 1. Use this screen to configure call forward, speed dial, supplementary service, and ring settings for the
Internet phone line.
• PSTN User. PSTN stands for Public Switched Telephone Network, which is the network that traditional phone
service uses. Use this screen to configure call forward, speed dial, and ring settings for the PSTN line.
How to Access the Web-based Utility
To access the Web-based Utility of the Voice Gateway, launch the web browser on the PC connected to the Voice
Gateway’s Ethernet port. If the Voice Gateway uses its default address, then enter 192.168.0.1 in the Address
field. If you have assigned a static IP address to the Voice Gateway, then enter <IP address of the Voice
Gateway> in the Address field. Press the Enter key.
If your Internet Telephony Service Provider (ITSP) did not supply a password, you will not see a login screen. If
your ITSP supplied a password, then you will see a login screen. In the User Name field, enter user, the default
user name for user access. (This cannot be changed.) Then enter the password supplied by your ITSP.
Two views of the Web-based Utility are available. Click basic to view basic settings, or click advanced to view
advanced settings.
When you have finished making changes on a screen, click the Submit All Changes button to save the changes,
or click the Undo All Changes button to undo your changes. When changes are saved, the Voice Gateway may
reboot.
Figure 6-1: Login Screen
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Chapter 6: Using the Web-based Utility
How to Access the Web-based Utility
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