Cisco Systems SPA301, SPA303 User Manual

USER GUIDE

Cisco Small Business

Cisco SPA300 Series and SPA500 Series IP Phones with Cisco Unified Communications UC320W

Phone Models: SPA301, SPA303, SPA501G, SPA502G, SPA504G, SPA508G, SPA509G, SPA525G, SPA525G2

Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and other countries. To view a list of Cisco trademarks, go to this URL: www.cisco.com/go/trademarks. Third-party trademarks mentioned are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. (1110R)

Contents

Chapter 1: Getting Started 6

Overview of the Cisco Small Business IP Phones 7

Phone Features 8

Model Comparison 8

Phone Components of Cisco SPA301 9

Phone Components of Cisco SPA303 and Cisco SPA500 Series Models 11

Cisco SPA500S Attendant Console 14

Connecting Wired and Wireless Headsets (Optional) 15

Using Softkeys to Handle Calls 17

Using Your Line Buttons 20

Extensions 20

Shared Lines 20

Status Indicators 21

Using the Feature Buttons 21

Entering and Editing Characters 23

Chapter 2: Using Basic Phone Functions 26

Choosing an Audio Device 27

Adjusting Volume and Muting 29

Placing, Answering, and Managing Calls 30

Placing a Call 31

Answering, Diverting, and Ending Calls 33

Managing Multiple Calls 34

Using a Hot Phone 35

Using a Paired Phone 36

Using the Intercom and Paging Features 37

Transferring Calls 39

Viewing and Returning Missed Calls 41

Forwarding All Calls 43

Setting Do Not Disturb 44

Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W 3

Contents

Enabling or Disabling Call Waiting 45

Picking Up a Call for Another Extension 46

Parking a Call 47

Creating a Three-Way Conference Call 49

Using the Phone Directories 50

Using Your Contact List (Personal Address Book) 51

Using the Corporate Directories 54

Using the Call History Lists 54

Setting or Changing a Phone Password 56

Using the Voicemail System 58

Setting Up Your Voicemail Box 58

Accessing Voicemail 59

Voicemail Options 60

Chapter 3: Using Advanced Phone Features 63

Configuring Privacy Features 64

Enabling and Using Dial Assistance 66

Creating and Using Personal Speed Dials 67

Adjusting Your Display Screen 69

Configuring the Phone Screen Saver 71

Customizing the Ring Tones for Your Extensions 75

Using Star Codes on Cisco IP Phones 76

Using the Interactive Voice Response Menu on Cisco SPA301 and Cisco SPA501G 79

Connecting a Cisco SPA525 Model Phone to the Wireless Voice Network 80

Using the Cisco SPA 525G2 With Your Bluetooth-Enabled Mobile Phone 81

Enabling Bluetooth 82

Pairing Your Cisco SPA 525G2 with a Bluetooth-Enabled Mobile Phone 82

Initiating Pairing from the Cisco SPA 525G2 83 Initiating Pairing from Your Bluetooth-Enabled Mobile Phone 84

Importing Your Mobile Phone Address Book into the Cisco SPA 525G2 85

Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W 4

Making a Mobile Phone Call Using Your Cisco SPA 525G2 86

Receiving Mobile Phone Calls Using the Cisco SPA 525G2 87

Switching Audio from Your Cisco SPA 525G2 to Your Mobile Phone 87

Viewing Mobile Phone Battery and Signal Information on Your Cisco SPA 525G2 87

Charging Your Mobile Phone Using Your Cisco SPA 525G2 88

Contents

Changing the System Time Settings 89

Appendix A: Using an Analog Phone with the Cisco UC320W 91

Basic Calling Functions on Analog Phones 91

Using Star Codes for Special Features on Analog Phones 92

Appendix B: Where to Go From Here 95

Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W 5

Getting Started

This guide provides information to help you use your Cisco Small Business IP Phone with the Cisco Unified Communications UC320W. Before using your phone, read this chapter to become familiar with the phone features. Refer to these topics:

• Overview of the Cisco Small Business IP Phones, page 7

• Phone Features, page 8

• Cisco SPA500S Attendant Console, page 14

• Connecting Wired and Wireless Headsets (Optional), page 15

• Using Softkeys to Handle Calls, page 17

• Using Your Line Buttons, page 20

• Using the Feature Buttons, page 21

• Entering and Editing Characters, page 23

Notes:

• This guide is intended for phone users with a Cisco UC320W phone

system. Some features vary in other call control environments. For other phone documentation, see Appendix B, “Where to Go From Here.”

• For information about using an FXS phone with the Cisco UC320W, see

Appendix A, “Using an Analog Phone with the Cisco UC320W.”

Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W 6

Getting Started

Overview of the Cisco Small Business IP Phones

The Cisco Small Business IP Phones are full-featured phones that support communications within your office and with the outside world, whether through local telephone lines or Voice over IP (VoIP) networks.

• Calling Features: Features include call forwarding, redialing, speed dialing,

call transfers, conference calls, intercom calls, and voicemail access. Depending on the phone model, you can make and receive calls with the handset, the built-in speaker, or a compatible third-party headset that you install separately.

• Networking Features: The Cisco Small Business IP phones connect to the

computer network through Ethernet ports. The Cisco SPA525G/G2 can connect to a wireless voice network, if available. Most models also have an additional Ethernet port that you can use to connect a computer to the network. (Not applicable to the Cisco SPA525G/G2 when used wirelessly.)

• Power: Unlike traditional phones, Cisco Small Business IP phones require a

separate power source. Depending on the phone model, the phone may receive power from an Ethernet switch on your network or from a power adapter.

• Care: The Cisco Small Business IP phones are electronic devices that

should not be exposed to excessive heat, sun, cold, or water. To clean the equipment, use a slightly moistened paper or cloth towel. Do not spray or pour cleaning solution directly onto the hardware unit.

Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W 7

Getting Started

Phone Features

Use the information in these sections to learn more about your phone.

Model Comparison

• Model Comparison, page 8

• Phone Components of Cisco SPA301, page 9

• Phone Components of Cisco SPA303 and Cisco SPA500 Series Models,

page11

SPA301

Screen None. Use paper

labels

Line/ Feature Buttons

Softkeys 4 fixed 4 fixed 4 dynamic

Navigation Button

PoE Capable

a. Cisco SPA509G has eight buttons around the screen and four buttons with paper labels.

1 8 1 3 4 8 12

None Four-way navigation Four-way

N o Ye s Ye s N o Ye s Ye s Ye s Ye s

SPA501G

SPA502G

SPA303

128 X 64 monochrome 320 x 240

SPA504G

SPA508G

SPA509G

color

navigation

with center

Select button

SPA525G

SPA525G2

Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W 8

Getting Started

Phone Features

Phone Components of Cisco SPA301

#Phone Feature Description

Handset Audio device that can be used to place and answer

1. calls. Note: This model does not have a speaker or a

headset port.

Message

Waiting/Status Indicator

The light indicates the phone or message status:

• Unlit: The phone is available to place or receive

calls, and there are no new voicemail messages.

• Red (solid): You have a new voicemail message.

Note that a message is considered new until it is saved or deleted.

• Red (fast flashing): You have an incoming call.

• Red (slow flashing): You have a call on hold.

• Red (series of two fast flashes): Your phone has

temporarily lost its Ethernet connection.

(continues on the following page)

Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W 9

Getting Started

FLASH

Phone Features

#Phone Feature Description

Message Waiting/Status Indicator

(continued)

Ringer switch Push to the On position to turn the ringer on. Push to

Voicemail button Press to access voicemail (if set up by your phone

• Orange (solid): Your phone is not registered to the

call control system. This occurs when the phone is rebooting and has not yet registered.

• Orange (fast flashing): Your phone’s firmware is

upgrading.

• Orange (slow flashing): Your phone is downloading

firmware.

• Orange (series of two fast flashes): Your phone has

permanently lost its Ethernet connection. When the phone is reconnected, it will reboot.

• Green (slow flashing): Call forwarding or Do Not

Disturb is turned on. (When you lift the handset, you will also hear an interrupted dial tone.)

the Off position to turn the ringer off.

administrator).

FLASH button Holds a call or transfers a call.

• If you are on a call and receive a new call, press

to place the first call on hold and answer

the new call. To toggle between the two calls, press twice.

• To place a call on hold, press . To resume

the call, lift the handset and press twice.

• To transfer a call, press . Then enter the

extension number or phone number. After the other phone starts ringing, wait for an answer or immediately press to complete the transfer.

Redial button Press to redial the last number called.

Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W 10

Getting Started

Phone Features

#Phone Feature Description

Volume button Press repeatedly to increase the volume of the

7. handset (when the handset is off the phone) or ringer

volume (when the handset is on the phone).

Keypad May be used to enter numbers.

Phone Components of Cisco SPA303 and Cisco SPA500 Series Models

Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W 11

Getting Started

Phone Features

#Phone Feature Description

Handset and Speaker

Message Waiting Indicator

Screen Not available on Cisco SPA501G

Line and Feature Buttons

Audio devices used to place and answer calls.

Indicates the status of your voicemail box.

• Unlit: You have no new messages, or your

voicemail box is not configured.

• Red: You have a new voicemail message. Note

that a message is considered new until it is saved or deleted.

• Flashing Red: You have an incoming call.

Displays information, softkeys, menus, or settings, depending on the phone state and user inputs.

Not available on Cisco SPA502G

May be used for extensions, shared phone lines, or programmable features, as configured by your phone administrator. For more information, see

Using Your Line Buttons, page 20.

Unused buttons can be configured as personal speed dials. For more information, see Creating

and Using Personal Speed Dials, page 67.

Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W 12

Softkey buttons Perform specified actions or open menus. For

more information, see Using Softkeys to Handle

Calls, page 17.

Additional Line/ Feature Buttons for Cisco SPA509G

Perform specified tasks, as configured by your phone administrator. The color indicates the status. Paper labels are provided. For more information, see Using Your Line Buttons, page 20.

Getting Started

Phone Features

#Phone Feature Description

10.

Navigation Button Not available on Cisco SPA501G

Moves the cursor left, right, up, or down through the items on the screen. Note: Cisco SPA525G/G2 includes a Center Select button that selects an highlighted option on the screen.

Voicemail button Connects to your voicemail box, if configured by

your phone administrator.

Hold button Places a call on hold.

Setup button Opens a menu to configure features and

preferences (such as your directory and speed dials), to access your call history, and to set up functions (such as call forwarding).

Note: For the Cisco SPA501G, this button accesses the Interactive Voice Response menu. For more information, see Using the Interactive

Voice Response Menu on Cisco SPA301 and Cisco SPA501G, page 79.

11.

12.

13.

Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W 13

Mute button When selected (steady red), prevents audio

transmission to the connected caller. Note: A flashing Mute button indicates that the network connection cannot be found.

Volume button Adjusts the volume of the active audio device

(handset, headset, or speaker) or ringer volume (when the phone is ringing or the phone is idle). Press + to increase the volume, or press - to decrease the volume.

Headset button When selected (steady green), uses the headset

as the audio device for a call.

Getting Started

Cisco SPA500S Attendant Console

#Phone Feature Description

14.

15.

Speaker button When selected (steady green), uses the speaker

as the audio device for a call.

Keypad May be used to enter numbers and letters, and to

select menu options.

Cisco SPA500S Attendant Console

The Cisco SPA500S attendant console attaches to a Cisco SPA500 Series IP phone to provide additional feature buttons. Up to two 32-button units can be attached to a phone to provide a total of 64 feature buttons.

Your phone administrator can configure these buttons for a variety of purposes, such as speed dial, call park, call pickup, intercom, and caller ID blocking. Paper labels indicate the function of each button.

Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W 14

Getting Started

Save

Connecting Wired and Wireless Headsets (Optional)

The IP phones support wired and wireless headsets from different manufacturers. Cisco SPA525G/G2 also support Bluetooth headsets. For the latest supported models, contact your reseller.

Each brand and type of headset may require different steps for connection. Consult the documentation for your particular headset for more information. Additional information can be found at the manufacturer’s websites.

Task Instructions

Connecting a wired headset

Connecting a Wireless (non-BlueTooth) headset

Connecting and enabling a Bluetooth headset

Cisco SPA525G/G2

Connect the 2.5mm connector from the headset into the headset port on the right side of the IP phone.

Connect the headset’s phone cord into the phone port on the back of the IP Phone.

Available on Cisco SPA525G/G2 only

To enable Bluetooth:

1. Pre s s .

2. Select User Preferences.

3. Select Bluetooth Configuration.

4. Press the right-arrow navigation button to turn Bluetooth On.

5. Press .

Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W 15

Getting Started

Scan

Select

Connect

Connecting Wired and Wireless Headsets (Optional)

Task Instructions

Creating a profile for your Bluetooth headset

Cisco SPA525G/G2

Available on Cisco SPA525G/G2 only

1. After enabling Bluetooth, press .

2. Select User Preferences.

3. Select Bluetooth Configuration.

4. Scroll to Bluetooth Mode and press the rightarrow navigation button to select one of the following options:

• Phone: Your Cisco SPA 525G2 will pair with

a Bluetooth headset only. Select this option if you will not use the Cisco SPA 525G2 with a Bluetooth-enabled mobile phone.

• Both: Your Cisco SPA 525G2 can use a

Bluetooth headset, or operate with your Bluetooth-enabled mobile phone. At any time, a connection can be made to either the Bluetooth headset or the Bluetooth-enabled mobile phone. If multiple Bluetooth devices are in range, the device with a higher priority is enabled first, based on the order of devices in the Bluetooth Configuration > Bluetooth Profiles list.

5. Scroll to Bluetooth Profiles and press the rightarrow navigation button to open the profile screen.

6. Press to scan for your headset. If the device is not detected, ensure the headset is powered on and has Bluetooth enabled, and retry the scan.

7. In the list of found devices, select your headset and press to edit the profile.

8. Scroll to PIN and enter the PIN for your Bluetooth headset.

9. Scroll to Connect Automatically and press the right-arrow navigation button to select On.

10.Press .

Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W 16

Getting Started

Cfwd

-Cfwd

Dnd

-Dnd

Clr Dnd

Conf

End Call

Join

Using Softkeys to Handle Calls

Softkeys are dynamic buttons that appear on the phone screen to provide access to special functions for the current task or the selected menu.

Four softkeys can be displayed at one time. When additional options are available, a right-arrow icon (>) or left-arrow icon (<) appears at the right or left end of the softkey area. Press the left-arrow or right-arrow navigation button to view more softkeys.

Refer to the following table for information about common softkeys for handling calls.

NOTE Softkey labels vary on different models. Availability of a particular softkey depends

on the phone state, the configuration, and the phone model. Not available on the Cisco SPA301 or the Cisco SPA501G.

Softkey Function

> or < Indicates that more softkeys are available by pressing

the left-arrow or right-arrow navigation button.

Answer Answers a ringing call. Bxfer, BlindXfer To transfer a call to another user without announcing the

call, press this softkey, enter the extension or phone number, and then press the softkey again. Also see

Transfer or Xfer.

Call Rtn Returns the last call that was received on this phone. Cfwd, -Cfwd Press to forward all incoming calls. Then enter

an extension or phone number. Press to receive

calls normally. Dnd, -Dnd, Clr Dnd Press to prevent calls from ringing your phone;

calls are forwarded to your Call Forward All number.

Press or to receive calls normally. Also

see Ignore. Conf During an active call, press this softkey to initiate a

conference call. Enter a number, wait for an answer, and

then press again. Also see Conflx or Conf Line.

To end the conference for everyone, press or

hang up. To exit the conference and allow the other

callers to continue the call, press .

Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W 17

Getting Started

End Call

Join

Dial

Forward

Clr Fwd

Dial

Using Softkeys to Handle Calls

Softkey Function

Conflx or Conf Line

When you have an active call and a held call on your

phone, press this softkey to create a conference for

these calls. If you have multiple calls on hold, you will be

prompted to choose a held call by pressing the line

button. Also see Conf.

To end the conference for everyone, press or

hang up. To exit the conference and allow the other

callers to continue the call, press . Dir or Directory To place a call from your local directory, press this

softkey. Use the navigation button to open a directory

and select a number. To dial a selected number, press

. To exit without dialing, press twice.

EditDial When using a Redial list or Call History List, press this

softkey to edit the selected number before placing a call.

For example, you may need to edit a misdialed number

or change the dialing prefix. Then press to place

the call. Forward, Clr Fwd Press to forward all incoming calls. Then enter

an extension or phone number. Press to receive

calls normally.

End Call Press to end the active call. Exit When viewing a menu on the screen, press this softkey

to return to the home screen.

Grpick or Grpickup

Press to display a list of ringing calls. Use the navigation

button to select a call, and then press to answer

it. Also see Pickup.

Hold During a call, press this softkey to place the call on hold. Ignore When the phone is ringing, press this softkey to divert

the call to the configured Call Forward No Answer

Number. Also see Dnd, -Dnd, Clr Dnd.

Lcr Returns the last called that was received on this phone. Miss Displays the Missed Calls list. Use the navigation button

to select a call, and then press . New Call After placing a call on hold, press this softkey to place a

new call.

Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W 18

Getting Started

Park

Dial

Unpark

Dial

Using Softkeys to Handle Calls

Softkey Function

Park, Unpark During a call, press to place the call on hold in a

park slot. Enter one or more digits to identify your park

slot, and then press . To unpark the call, press

, enter the park slot number, and then press .

Pickup To answer a call ringing on another extension, press this

softkey, enter the extension number, and then press

. Also see Grpick or Grpickup.

Redial Displays a list of recently dialed numbers. Use the

navigation button to select a number, and then press

Resume Resumes a held call. Select Selects the highlighted item on the display screen. Transfer or Xfer If you want to transfer a call to another extension or

phone number, press this softkey. Enter the number.

• For an immediate transfer, wait for the other phone to

ring, and then press this softkey again.

• For an attended transfer, wait for an answer, announce

the call, and then press this softkey.

Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W 19

Getting Started

Using Your Line Buttons

Line buttons are used for extensions and shared lines, as configured by the phone administrator.

NOTE The phone also may have programmable feature buttons for special functions (see

“Using the Feature Buttons” section on page 21).

Not available on Cisco SPA301 and Cisco SPA502G. These phones have a personal extension only.

Extensions

An extension is an internal number at your site. Your phone may have line buttons for personal extensions and shared extensions. The button label displays the extension number.

• Personal extensions appear on one phone only.

• Shared extensions appear on two or more phones, allowing group

members to monitor and manage calls. For more information, see Status

Indicators.

• Each line button supports two concurrent calls. Your phone may have

multiple line buttons for the same extension number to support more calls.

• If outbound calling is allowed from an extension, you must enter an access

code (typically ) before dialing an external number.

Shared Lines

A shared line is an analog phone line that is reserved for one or more users. Your phone may have line buttons for one or more shared lines. The button label may display a name, a port number, or a phone number.

• If the shared line is assigned to a group, all members can monitor and

manage calls. For more information, see Status Indicators.

• Each shared line supports two concurrent calls.

• If the line is available (unlit), you can press the line button to seize the line for

an outbound call. No access code is required. Dial the phone number, including any long-distance code that is required for your phone service.

Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W 20

Getting Started

Unpark

Dial

Using the Feature Buttons

Status Indicators

For shared lines, shared extensions, and paired phones, the line button indicates the status.

• Unlit: Idle. Available to place a call.

• Green (steady): Connected to a call on this phone.

• Green (flashing): Holding a call on this phone. To resume the call, press the

line button.

• Orange (flashing): Ringing. To answer, lift the handset, or press or .

Then press the line button.

• Red (steady): Connected to a call on another phone.

• Red (flashing): Holding a call on another phone. To pick up the call, press

the line button.

• Orange (steady): There is an error. Contact your phone administrator for

assistance.

Using the Feature Buttons

Your phone administrator may configure the following types of feature buttons for your phone.

• Auto-dial (system speed dial): Press this button to immediately place a

call to the specified user or telephone number. During an active call, you can press this button to immediately transfer the call. This is a blind transfer, with no opportunity to talk to the other party or to cancel the transfer.

• Block Caller ID: To block your caller ID for a call, press the button, and then

place the call. After you end the call, normal caller ID settings are in effect.

• Call Park Slot: During an active call, press this button to place the call on

hold in the specified park slot, such as Park Slot 2. To unpark the call from this phone, press this button again. You also can unpark the call from another IP phone with the same park slot button, for example, Park Slot 2. Alternatively, unpark the call from any IP phone by pressing . When prompted, enter the specified park slot number, and then press .

Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W 21

Getting Started

Save

Using the Feature Buttons

• Force Night: The function depends on the day/night mode for your phone

system. Check with your phone administrator for details.

- In a manual day/night system: Press to toggle between Day mode

(green) and Night mode (red).

- In a system with an automated schedule: Press to temporarily

override the schedule. The button is red. Press again to resume the normal schedule. The button is green.

• Intercom: Press this button to initiate a two-way call to the phone speaker

of the specified user. Press again to end the intercom call.

• Phone Monitor or Line Monitor (also called Busy Lamp Field): Use this type

of button to monitor all extensions on a phone (phone monitor) or a specified extension (line monitor). Press to call the user or to immediately transfer an active call to the user (blind transfer only). The button also functions as an Individual Pickup button to answer a call ringing on the monitored phone or line. Note that the line monitor button does not reflect the user's activity on other extensions such as Shared Lines and Shared Extensions.

- Red (steady): The monitored extension or phone is in use.

- Red (flashing): A call is on hold on the monitored extension or phone.

- Orange (flashing): A call is ringing on the monitored extension or phone.

Press the button to pick up the call.

- Unlit: The monitored extension or phone is idle.

• Unused Button: Optionally, use an unlabeled button as a personal speed

dial button.

- To add a personal speed dial: Press and hold the unlabeled button for

three to four seconds. When the Define Speed Dial window appears, enter a Name for the button label. Press the down-arrow navigation button, and then enter the PhoneNo. Press . Note: Personal speed dials can be overwritten by administrative changes on your phone.

- To use a personal speed dial: Press this button to immediately place a

Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W 22

Getting Started

DelChar

Clear

Option

Entering and Editing Characters

If you make a mistake when entering a number, you can edit your entry on the phone screen. On some screens, you can enter letters as well as numbers.

Not available on Cisco SPA301 or Cisco SPA501G

NOTE When entering a number for an outbound call, include the dialing prefix required to

get an outside line, as well any long-distance prefix required for your phone service. (A dialing prefix is not required for a call placed from a shared phone line.)

Task Instructions

Deleting a character If you make a mistake, press to backspace

over the previous number or character.

Deleting all characters

Cisco SPA50xG models Press to erase your entry.

Cisco SPA525G/G2 Press , and then select Clear from the

menu.

Moving the cursor in a field

Cisco SPA50xG models Press the << softkey to move the cursor to the left,

or press the >> softkey to move the cursor to the right.

Cisco SPA525G/G2 Press the right-arrow navigation button to move

the cursor to the right or press the left-arrow button to move the cursor to the left.

Changing the mode to numbers or letters

Cisco SPA50xG models

Some fields allow you to enter letters and numbers. If you need to change the mode, use these softkeys:

• Num: numeric

• Alpha: alphanumeric

Note: You may need to press the right-arrow or leftarrow button to see these options.

Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W 23

Getting Started

Option

661

Edit

Dial

EditDial

Dial

Entering and Editing Characters

Task Instructions

Changing the mode to numbers or letters

Cisco SPA525G/G2

Entering letters in alphanumeric mode

Some fields allow you to enter letters and numbers. If you need to change the mode, press . Then choose the input method:

• Input Num: numeric

• Input All: alphanumeric

When your phone is in alphanumeric mode, you can enter the letters that are shown on the phone keypad.

1. Press a key. The screen displays the available characters. For example, when you press , the options are mno6MNO.

2. Repeatedly press the key until the correct number or letter is selected, and then pause. For example, quickly press three times to enter the letter o.The character is entered and the cursor moves to the next position in the field. Note: To enter spaces and special characters, press these keys:

Editing a phone number on the display before dialing

: 1/:\,!;$^|

: Space 0 ~ ? > ‘ < “ *

: .@*&%[]_

: #+-=(){}

When using features such as the Redial list or the Missed Calls list, you can edit a displayed number before dialing.

Use the navigation button to select a number, and then edit it as follows:

• On SPA303 and SPA50xG models, press

. Enter your changes, and then press

. To place the call, press .

• On SPA525G/G2, press

. Enter your

changes and then press to place the call.

Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W 24

Getting Started

Select

Entering and Editing Characters

Using the Setup Menu

You can use the Setup menu to access resources such as the phone directory and the call history. To open the menu, press .

Not available on Cisco SPA301 or Cisco SPA501G

Task Instructions

Selecting a menu option by scrolling

Selecting a menu option by entering a number on the keypad

1. Press the up-arrow or down-arrow navigation button to scroll to a menu option.

2. Press . Alternatively, on the Cisco SPA525G/G2, press the Center Select button.

Enter the number of the menu option.

Example: In this example, press to select Network.

Setup

Voice Mail8

Network

Product Info

Status

select cance

Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W 25

Using Basic Phone Functions

This chapter provides instructions on using your phone’s basic functions. It includes these sections:

• Choosing an Audio Device, page 27

• Adjusting Volume and Muting, page 29

• Placing, Answering, and Managing Calls, page 30

• Using the Intercom and Paging Features, page 37

• Transferring Calls, page 39

• Viewing and Returning Missed Calls, page 41

• Forwarding All Calls, page 43

• Setting Do Not Disturb, page 44

• Enabling or Disabling Call Waiting, page 45

• Picking Up a Call for Another Extension, page 46

• Parking a Call, page 47

• Creating a Three-Way Conference Call, page 49

• Using the Phone Directories, page 50

• Using the Call History Lists, page 54

• Setting or Changing a Phone Password, page 56

• Using the Voicemail System, page 58

NOTE Before using this chapter, read Chapter 1, “Getting Started” to become familiar

with the phone components, softkeys, and line/feature buttons.

Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W 26

Using Basic Phone Functions

Choosing an Audio Device

Before placing a call, select an audio device: the handset, the built-in speaker, or a compatible third-party headset that you have installed. Typically, only one audio device is used at a time.

NOTE For information about headsets, see “Connecting Wired and Wireless Headsets

(Optional)” section on page 15.

Task Instructions

Using the handset Lift the handset off the hook.

Using the speaker Press or the line button (if the speaker is your

Preferred Audio Device). The handset can be either on or off hook. Note: For more information, see

Choosing your preferred audio device in this table.

Using a headset Not available on Cisco SPA301

Press on your phone. The handset can be either on or off hook. Note: When the headset is your Preferred Audio Device, simply begin dialing a number while the handset is on hook. See Choosing

your preferred audio device in this table.

Switching from the handset to the speaker during a call

Switching from the handset to a headset during a call

Press and verify that the button is lit. Place the handset on the hook or leave it off hook.

Not available on Cisco SPA301

Press and verify that the button is lit. Place the handset on the hook.

Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W 27

Using Basic Phone Functions

Edit

Option

Save

Choosing an Audio Device

Task Instructions

Choosing your preferred audio device

Choosing a Bluetooth headset for a call

Not available on Cisco SPA301, Cisco SPA501G, or Cisco SPA525G/G2

If you press a line button or begin dialing without lifting the handset, your Preferred Audio Device is used. By default, the speaker is preferred. Alternatively, you can choose the headset.

1. Press .

2. Select Preferences.

3. Select Preferred Audio Device, and then press

4. Press to view and select a device.

5. Press , and then press .

Available only on Cisco SPA525G/G2

1. Make sure your headset is powered on.

2. Press on your phone (or, if supported, press the Answer button on your Bluetooth headset twice).

3. Dial the number to place a call.

4. Press the Answer button on your Bluetooth headset to answer a ringing call. See the user documentation for your Bluetooth headset for more information.

For more options with Cisco SPA525G2, see Using

the Cisco SPA 525G2 With Your BluetoothEnabled Mobile Phone, page 81.

Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W 28

Using Basic Phone Functions

Save

Adjusting Volume and Muting

You can adjust the call volume for each audio device (handset, headset, and speaker). You also can adjust the ringer volume. During a call, you can mute and unmute your phone.

NOTE The volume settings apply to the selected device: handset, headset, speaker, or

ringer.

Mute and headset are not available on Cisco SPA301.

Task Instructions

Adjusting the audio volume during a call

Adjusting the audio volume when the phone is idle

Adjusting the ringer volume when the phone is ringing or idle

• Cisco SPA301: Press the Volume button

repeatedly.

• Other models: Press + on the Volume button

to increase the volume, or press - to decrease the volume. Optionally, press

to save this setting for future calls

(not available Cisco SPA501G).

• Cisco SPA301: Lift the handset. Press the

Volume button repeatedly.

• Other models: Choose any audio device.

Press + on the Volume button to increase the volume, or press - to decrease the volume. Optionally, press to save this setting for future calls (not available Cisco SPA501G).

• Cisco SPA301: Press the Volume button

repeatedly.

• Other models: Press + on the Volume button

to increase the ringer volume, or press - to decrease the ringer volume. Optionally, press

to save this setting for future calls

(not available Cisco SPA501G).

Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W 29

+ 66 hidden pages

Cisco Systems SPA301, SPA303 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Getting Started

Overview of the Cisco Small Business IP Phones

Phone Features

Model Comparison

Phone Components of Cisco SPA301

Phone Components of Cisco SPA303 and Cisco SPA500 Series Models

Cisco SPA500S Attendant Console

Connecting Wired and Wireless Headsets (Optional)

Using Softkeys to Handle Calls

Using Your Line Buttons

Extensions

Shared Lines

Using the Feature Buttons

Status Indicators

Entering and Editing Characters

Using Basic Phone Functions

Choosing an Audio Device

Adjusting Volume and Muting