Cisco Systems SPA301, SPA303 User Manual

USER GUIDE

Cisco Small Business

Cisco SPA300 Series and SPA500 Series IP Phones with Cisco Unified Communications UC320W

Phone Models: SPA301, SPA303, SPA501G, SPA502G, SPA504G, SPA508G, SPA509G, SPA525G, SPA525G2

Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and other countries. To view a list of Cisco trademarks, go to this URL: www.cisco.com/go/trademarks. Third-party trademarks mentioned are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. (1110R)

Contents

Chapter 1: Getting Started 6

Overview of the Cisco Small Business IP Phones 7

Phone Features 8

Model Comparison 8

Phone Components of Cisco SPA301 9

Phone Components of Cisco SPA303 and Cisco SPA500 Series Models 11

Cisco SPA500S Attendant Console 14

Connecting Wired and Wireless Headsets (Optional) 15

Using Softkeys to Handle Calls 17

Using Your Line Buttons 20

Extensions 20

Shared Lines 20

Status Indicators 21

Using the Feature Buttons 21

Entering and Editing Characters 23

Chapter 2: Using Basic Phone Functions 26

Choosing an Audio Device 27

Adjusting Volume and Muting 29

Placing, Answering, and Managing Calls 30

Placing a Call 31

Answering, Diverting, and Ending Calls 33

Managing Multiple Calls 34

Using a Hot Phone 35

Using a Paired Phone 36

Using the Intercom and Paging Features 37

Transferring Calls 39

Viewing and Returning Missed Calls 41

Forwarding All Calls 43

Setting Do Not Disturb 44

Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W 3

Contents

Enabling or Disabling Call Waiting 45

Picking Up a Call for Another Extension 46

Parking a Call 47

Creating a Three-Way Conference Call 49

Using the Phone Directories 50

Using Your Contact List (Personal Address Book) 51

Using the Corporate Directories 54

Using the Call History Lists 54

Setting or Changing a Phone Password 56

Using the Voicemail System 58

Setting Up Your Voicemail Box 58

Accessing Voicemail 59

Voicemail Options 60

Chapter 3: Using Advanced Phone Features 63

Configuring Privacy Features 64

Enabling and Using Dial Assistance 66

Creating and Using Personal Speed Dials 67

Adjusting Your Display Screen 69

Configuring the Phone Screen Saver 71

Customizing the Ring Tones for Your Extensions 75

Using Star Codes on Cisco IP Phones 76

Using the Interactive Voice Response Menu on Cisco SPA301 and Cisco SPA501G 79

Connecting a Cisco SPA525 Model Phone to the Wireless Voice Network 80

Using the Cisco SPA 525G2 With Your Bluetooth-Enabled Mobile Phone 81

Enabling Bluetooth 82

Pairing Your Cisco SPA 525G2 with a Bluetooth-Enabled Mobile Phone 82

Initiating Pairing from the Cisco SPA 525G2 83 Initiating Pairing from Your Bluetooth-Enabled Mobile Phone 84

Importing Your Mobile Phone Address Book into the Cisco SPA 525G2 85

Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W 4

Making a Mobile Phone Call Using Your Cisco SPA 525G2 86

Receiving Mobile Phone Calls Using the Cisco SPA 525G2 87

Switching Audio from Your Cisco SPA 525G2 to Your Mobile Phone 87

Viewing Mobile Phone Battery and Signal Information on Your Cisco SPA 525G2 87

Charging Your Mobile Phone Using Your Cisco SPA 525G2 88

Contents

Changing the System Time Settings 89

Appendix A: Using an Analog Phone with the Cisco UC320W 91

Basic Calling Functions on Analog Phones 91

Using Star Codes for Special Features on Analog Phones 92

Appendix B: Where to Go From Here 95

Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W 5

Getting Started

This guide provides information to help you use your Cisco Small Business IP Phone with the Cisco Unified Communications UC320W. Before using your phone, read this chapter to become familiar with the phone features. Refer to these topics:

• Overview of the Cisco Small Business IP Phones, page 7

• Phone Features, page 8

• Cisco SPA500S Attendant Console, page 14

• Connecting Wired and Wireless Headsets (Optional), page 15

• Using Softkeys to Handle Calls, page 17

• Using Your Line Buttons, page 20

• Using the Feature Buttons, page 21

• Entering and Editing Characters, page 23

Notes:

• This guide is intended for phone users with a Cisco UC320W phone

system. Some features vary in other call control environments. For other phone documentation, see Appendix B, “Where to Go From Here.”

• For information about using an FXS phone with the Cisco UC320W, see

Appendix A, “Using an Analog Phone with the Cisco UC320W.”

Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W 6

Getting Started

Overview of the Cisco Small Business IP Phones

The Cisco Small Business IP Phones are full-featured phones that support communications within your office and with the outside world, whether through local telephone lines or Voice over IP (VoIP) networks.

• Calling Features: Features include call forwarding, redialing, speed dialing,

call transfers, conference calls, intercom calls, and voicemail access. Depending on the phone model, you can make and receive calls with the handset, the built-in speaker, or a compatible third-party headset that you install separately.

• Networking Features: The Cisco Small Business IP phones connect to the

computer network through Ethernet ports. The Cisco SPA525G/G2 can connect to a wireless voice network, if available. Most models also have an additional Ethernet port that you can use to connect a computer to the network. (Not applicable to the Cisco SPA525G/G2 when used wirelessly.)

• Power: Unlike traditional phones, Cisco Small Business IP phones require a

separate power source. Depending on the phone model, the phone may receive power from an Ethernet switch on your network or from a power adapter.

• Care: The Cisco Small Business IP phones are electronic devices that

should not be exposed to excessive heat, sun, cold, or water. To clean the equipment, use a slightly moistened paper or cloth towel. Do not spray or pour cleaning solution directly onto the hardware unit.

Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W 7

Getting Started

Phone Features

Use the information in these sections to learn more about your phone.

Model Comparison

• Model Comparison, page 8

• Phone Components of Cisco SPA301, page 9

• Phone Components of Cisco SPA303 and Cisco SPA500 Series Models,

page11

SPA301

Screen None. Use paper

labels

Line/ Feature Buttons

Softkeys 4 fixed 4 fixed 4 dynamic

Navigation Button

PoE Capable

a. Cisco SPA509G has eight buttons around the screen and four buttons with paper labels.

1 8 1 3 4 8 12

None Four-way navigation Four-way

N o Ye s Ye s N o Ye s Ye s Ye s Ye s

SPA501G

SPA502G

SPA303

128 X 64 monochrome 320 x 240

SPA504G

SPA508G

SPA509G

color

navigation

with center

Select button

SPA525G

SPA525G2

Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W 8

Getting Started

Phone Features

Phone Components of Cisco SPA301

#Phone Feature Description

Handset Audio device that can be used to place and answer

1. calls. Note: This model does not have a speaker or a

headset port.

Message

Waiting/Status Indicator

The light indicates the phone or message status:

• Unlit: The phone is available to place or receive

calls, and there are no new voicemail messages.

• Red (solid): You have a new voicemail message.

Note that a message is considered new until it is saved or deleted.

• Red (fast flashing): You have an incoming call.

• Red (slow flashing): You have a call on hold.

• Red (series of two fast flashes): Your phone has

temporarily lost its Ethernet connection.

(continues on the following page)

Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W 9

Getting Started

FLASH

Phone Features

#Phone Feature Description

Message Waiting/Status Indicator

(continued)

Ringer switch Push to the On position to turn the ringer on. Push to

Voicemail button Press to access voicemail (if set up by your phone

• Orange (solid): Your phone is not registered to the

call control system. This occurs when the phone is rebooting and has not yet registered.

• Orange (fast flashing): Your phone’s firmware is

upgrading.

• Orange (slow flashing): Your phone is downloading

firmware.

• Orange (series of two fast flashes): Your phone has

permanently lost its Ethernet connection. When the phone is reconnected, it will reboot.

• Green (slow flashing): Call forwarding or Do Not

Disturb is turned on. (When you lift the handset, you will also hear an interrupted dial tone.)

the Off position to turn the ringer off.

administrator).

FLASH button Holds a call or transfers a call.

• If you are on a call and receive a new call, press

to place the first call on hold and answer

the new call. To toggle between the two calls, press twice.

• To place a call on hold, press . To resume

the call, lift the handset and press twice.

• To transfer a call, press . Then enter the

extension number or phone number. After the other phone starts ringing, wait for an answer or immediately press to complete the transfer.

Redial button Press to redial the last number called.

Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W 10

Getting Started

Phone Features

#Phone Feature Description

Volume button Press repeatedly to increase the volume of the

7. handset (when the handset is off the phone) or ringer

volume (when the handset is on the phone).

Keypad May be used to enter numbers.

Phone Components of Cisco SPA303 and Cisco SPA500 Series Models

Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W 11

Getting Started

Phone Features

#Phone Feature Description

Handset and Speaker

Message Waiting Indicator

Screen Not available on Cisco SPA501G

Line and Feature Buttons

Audio devices used to place and answer calls.

Indicates the status of your voicemail box.

• Unlit: You have no new messages, or your

voicemail box is not configured.

• Red: You have a new voicemail message. Note

that a message is considered new until it is saved or deleted.

• Flashing Red: You have an incoming call.

Displays information, softkeys, menus, or settings, depending on the phone state and user inputs.

Not available on Cisco SPA502G

May be used for extensions, shared phone lines, or programmable features, as configured by your phone administrator. For more information, see

Using Your Line Buttons, page 20.

Unused buttons can be configured as personal speed dials. For more information, see Creating

and Using Personal Speed Dials, page 67.

Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W 12

Softkey buttons Perform specified actions or open menus. For

more information, see Using Softkeys to Handle

Calls, page 17.

Additional Line/ Feature Buttons for Cisco SPA509G

Perform specified tasks, as configured by your phone administrator. The color indicates the status. Paper labels are provided. For more information, see Using Your Line Buttons, page 20.

Getting Started

Phone Features

#Phone Feature Description

10.

Navigation Button Not available on Cisco SPA501G

Moves the cursor left, right, up, or down through the items on the screen. Note: Cisco SPA525G/G2 includes a Center Select button that selects an highlighted option on the screen.

Voicemail button Connects to your voicemail box, if configured by

your phone administrator.

Hold button Places a call on hold.

Setup button Opens a menu to configure features and

preferences (such as your directory and speed dials), to access your call history, and to set up functions (such as call forwarding).

Note: For the Cisco SPA501G, this button accesses the Interactive Voice Response menu. For more information, see Using the Interactive

Voice Response Menu on Cisco SPA301 and Cisco SPA501G, page 79.

11.

12.

13.

Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W 13

Mute button When selected (steady red), prevents audio

transmission to the connected caller. Note: A flashing Mute button indicates that the network connection cannot be found.

Volume button Adjusts the volume of the active audio device

(handset, headset, or speaker) or ringer volume (when the phone is ringing or the phone is idle). Press + to increase the volume, or press - to decrease the volume.

Headset button When selected (steady green), uses the headset

as the audio device for a call.

Getting Started

Cisco SPA500S Attendant Console

#Phone Feature Description

14.

15.

Speaker button When selected (steady green), uses the speaker

as the audio device for a call.

Keypad May be used to enter numbers and letters, and to

select menu options.

Cisco SPA500S Attendant Console

The Cisco SPA500S attendant console attaches to a Cisco SPA500 Series IP phone to provide additional feature buttons. Up to two 32-button units can be attached to a phone to provide a total of 64 feature buttons.

Your phone administrator can configure these buttons for a variety of purposes, such as speed dial, call park, call pickup, intercom, and caller ID blocking. Paper labels indicate the function of each button.

Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W 14

Getting Started

Save

Connecting Wired and Wireless Headsets (Optional)

The IP phones support wired and wireless headsets from different manufacturers. Cisco SPA525G/G2 also support Bluetooth headsets. For the latest supported models, contact your reseller.

Each brand and type of headset may require different steps for connection. Consult the documentation for your particular headset for more information. Additional information can be found at the manufacturer’s websites.

Task Instructions

Connecting a wired headset

Connecting a Wireless (non-BlueTooth) headset

Connecting and enabling a Bluetooth headset

Cisco SPA525G/G2

Connect the 2.5mm connector from the headset into the headset port on the right side of the IP phone.

Connect the headset’s phone cord into the phone port on the back of the IP Phone.

Available on Cisco SPA525G/G2 only

To enable Bluetooth:

1. Pre s s .

2. Select User Preferences.

3. Select Bluetooth Configuration.

4. Press the right-arrow navigation button to turn Bluetooth On.

5. Press .

Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W 15

Getting Started

Scan

Select

Connect

Connecting Wired and Wireless Headsets (Optional)

Task Instructions

Creating a profile for your Bluetooth headset

Cisco SPA525G/G2

Available on Cisco SPA525G/G2 only

1. After enabling Bluetooth, press .

2. Select User Preferences.

3. Select Bluetooth Configuration.

4. Scroll to Bluetooth Mode and press the rightarrow navigation button to select one of the following options:

• Phone: Your Cisco SPA 525G2 will pair with

a Bluetooth headset only. Select this option if you will not use the Cisco SPA 525G2 with a Bluetooth-enabled mobile phone.

• Both: Your Cisco SPA 525G2 can use a

Bluetooth headset, or operate with your Bluetooth-enabled mobile phone. At any time, a connection can be made to either the Bluetooth headset or the Bluetooth-enabled mobile phone. If multiple Bluetooth devices are in range, the device with a higher priority is enabled first, based on the order of devices in the Bluetooth Configuration > Bluetooth Profiles list.

5. Scroll to Bluetooth Profiles and press the rightarrow navigation button to open the profile screen.

6. Press to scan for your headset. If the device is not detected, ensure the headset is powered on and has Bluetooth enabled, and retry the scan.

7. In the list of found devices, select your headset and press to edit the profile.

8. Scroll to PIN and enter the PIN for your Bluetooth headset.

9. Scroll to Connect Automatically and press the right-arrow navigation button to select On.

10.Press .

Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W 16

Getting Started

Cfwd

-Cfwd

Dnd

-Dnd

Clr Dnd

Conf

End Call

Join

Using Softkeys to Handle Calls

Softkeys are dynamic buttons that appear on the phone screen to provide access to special functions for the current task or the selected menu.

Four softkeys can be displayed at one time. When additional options are available, a right-arrow icon (>) or left-arrow icon (<) appears at the right or left end of the softkey area. Press the left-arrow or right-arrow navigation button to view more softkeys.

Refer to the following table for information about common softkeys for handling calls.

NOTE Softkey labels vary on different models. Availability of a particular softkey depends

on the phone state, the configuration, and the phone model. Not available on the Cisco SPA301 or the Cisco SPA501G.

Softkey Function

> or < Indicates that more softkeys are available by pressing

the left-arrow or right-arrow navigation button.

Answer Answers a ringing call. Bxfer, BlindXfer To transfer a call to another user without announcing the

call, press this softkey, enter the extension or phone number, and then press the softkey again. Also see

Transfer or Xfer.

Call Rtn Returns the last call that was received on this phone. Cfwd, -Cfwd Press to forward all incoming calls. Then enter

an extension or phone number. Press to receive

calls normally. Dnd, -Dnd, Clr Dnd Press to prevent calls from ringing your phone;

calls are forwarded to your Call Forward All number.

Press or to receive calls normally. Also

see Ignore. Conf During an active call, press this softkey to initiate a

conference call. Enter a number, wait for an answer, and

then press again. Also see Conflx or Conf Line.

To end the conference for everyone, press or

hang up. To exit the conference and allow the other

callers to continue the call, press .

Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W 17

Getting Started

End Call

Join

Dial

Forward

Clr Fwd

Dial

Using Softkeys to Handle Calls

Softkey Function

Conflx or Conf Line

When you have an active call and a held call on your

phone, press this softkey to create a conference for

these calls. If you have multiple calls on hold, you will be

prompted to choose a held call by pressing the line

button. Also see Conf.

To end the conference for everyone, press or

hang up. To exit the conference and allow the other

callers to continue the call, press . Dir or Directory To place a call from your local directory, press this

softkey. Use the navigation button to open a directory

and select a number. To dial a selected number, press

. To exit without dialing, press twice.

EditDial When using a Redial list or Call History List, press this

softkey to edit the selected number before placing a call.

For example, you may need to edit a misdialed number

or change the dialing prefix. Then press to place

the call. Forward, Clr Fwd Press to forward all incoming calls. Then enter

an extension or phone number. Press to receive

calls normally.

End Call Press to end the active call. Exit When viewing a menu on the screen, press this softkey

to return to the home screen.

Grpick or Grpickup

Press to display a list of ringing calls. Use the navigation

button to select a call, and then press to answer

it. Also see Pickup.

Hold During a call, press this softkey to place the call on hold. Ignore When the phone is ringing, press this softkey to divert

the call to the configured Call Forward No Answer

Number. Also see Dnd, -Dnd, Clr Dnd.

Lcr Returns the last called that was received on this phone. Miss Displays the Missed Calls list. Use the navigation button

to select a call, and then press . New Call After placing a call on hold, press this softkey to place a

new call.

Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W 18

Getting Started

Park

Dial

Unpark

Dial

Using Softkeys to Handle Calls

Softkey Function

Park, Unpark During a call, press to place the call on hold in a

park slot. Enter one or more digits to identify your park

slot, and then press . To unpark the call, press

, enter the park slot number, and then press .

Pickup To answer a call ringing on another extension, press this

softkey, enter the extension number, and then press

. Also see Grpick or Grpickup.

Redial Displays a list of recently dialed numbers. Use the

navigation button to select a number, and then press

Resume Resumes a held call. Select Selects the highlighted item on the display screen. Transfer or Xfer If you want to transfer a call to another extension or

phone number, press this softkey. Enter the number.

• For an immediate transfer, wait for the other phone to

ring, and then press this softkey again.

• For an attended transfer, wait for an answer, announce

the call, and then press this softkey.

Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W 19

Getting Started

Using Your Line Buttons

Line buttons are used for extensions and shared lines, as configured by the phone administrator.

NOTE The phone also may have programmable feature buttons for special functions (see

“Using the Feature Buttons” section on page 21).

Not available on Cisco SPA301 and Cisco SPA502G. These phones have a personal extension only.

Extensions

An extension is an internal number at your site. Your phone may have line buttons for personal extensions and shared extensions. The button label displays the extension number.

• Personal extensions appear on one phone only.

• Shared extensions appear on two or more phones, allowing group

members to monitor and manage calls. For more information, see Status

Indicators.

• Each line button supports two concurrent calls. Your phone may have

multiple line buttons for the same extension number to support more calls.

• If outbound calling is allowed from an extension, you must enter an access

code (typically ) before dialing an external number.

Shared Lines

A shared line is an analog phone line that is reserved for one or more users. Your phone may have line buttons for one or more shared lines. The button label may display a name, a port number, or a phone number.

• If the shared line is assigned to a group, all members can monitor and

manage calls. For more information, see Status Indicators.

• Each shared line supports two concurrent calls.

• If the line is available (unlit), you can press the line button to seize the line for

an outbound call. No access code is required. Dial the phone number, including any long-distance code that is required for your phone service.

Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W 20

Getting Started

Unpark

Dial

Using the Feature Buttons

Status Indicators

For shared lines, shared extensions, and paired phones, the line button indicates the status.

• Unlit: Idle. Available to place a call.

• Green (steady): Connected to a call on this phone.

• Green (flashing): Holding a call on this phone. To resume the call, press the

line button.

• Orange (flashing): Ringing. To answer, lift the handset, or press or .

Then press the line button.

• Red (steady): Connected to a call on another phone.

• Red (flashing): Holding a call on another phone. To pick up the call, press

the line button.

• Orange (steady): There is an error. Contact your phone administrator for

assistance.

Using the Feature Buttons

Your phone administrator may configure the following types of feature buttons for your phone.

• Auto-dial (system speed dial): Press this button to immediately place a

call to the specified user or telephone number. During an active call, you can press this button to immediately transfer the call. This is a blind transfer, with no opportunity to talk to the other party or to cancel the transfer.

• Block Caller ID: To block your caller ID for a call, press the button, and then

place the call. After you end the call, normal caller ID settings are in effect.

• Call Park Slot: During an active call, press this button to place the call on

hold in the specified park slot, such as Park Slot 2. To unpark the call from this phone, press this button again. You also can unpark the call from another IP phone with the same park slot button, for example, Park Slot 2. Alternatively, unpark the call from any IP phone by pressing . When prompted, enter the specified park slot number, and then press .

Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W 21

Getting Started

Save

Using the Feature Buttons

• Force Night: The function depends on the day/night mode for your phone

system. Check with your phone administrator for details.

- In a manual day/night system: Press to toggle between Day mode

(green) and Night mode (red).

- In a system with an automated schedule: Press to temporarily

override the schedule. The button is red. Press again to resume the normal schedule. The button is green.

• Intercom: Press this button to initiate a two-way call to the phone speaker

of the specified user. Press again to end the intercom call.

• Phone Monitor or Line Monitor (also called Busy Lamp Field): Use this type

of button to monitor all extensions on a phone (phone monitor) or a specified extension (line monitor). Press to call the user or to immediately transfer an active call to the user (blind transfer only). The button also functions as an Individual Pickup button to answer a call ringing on the monitored phone or line. Note that the line monitor button does not reflect the user's activity on other extensions such as Shared Lines and Shared Extensions.

- Red (steady): The monitored extension or phone is in use.

- Red (flashing): A call is on hold on the monitored extension or phone.

- Orange (flashing): A call is ringing on the monitored extension or phone.

Press the button to pick up the call.

- Unlit: The monitored extension or phone is idle.

• Unused Button: Optionally, use an unlabeled button as a personal speed

dial button.

- To add a personal speed dial: Press and hold the unlabeled button for

three to four seconds. When the Define Speed Dial window appears, enter a Name for the button label. Press the down-arrow navigation button, and then enter the PhoneNo. Press . Note: Personal speed dials can be overwritten by administrative changes on your phone.

- To use a personal speed dial: Press this button to immediately place a

Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W 22

Getting Started

DelChar

Clear

Option

Entering and Editing Characters

If you make a mistake when entering a number, you can edit your entry on the phone screen. On some screens, you can enter letters as well as numbers.

Not available on Cisco SPA301 or Cisco SPA501G

NOTE When entering a number for an outbound call, include the dialing prefix required to

get an outside line, as well any long-distance prefix required for your phone service. (A dialing prefix is not required for a call placed from a shared phone line.)

Task Instructions

Deleting a character If you make a mistake, press to backspace

over the previous number or character.

Deleting all characters

Cisco SPA50xG models Press to erase your entry.

Cisco SPA525G/G2 Press , and then select Clear from the

menu.

Moving the cursor in a field

Cisco SPA50xG models Press the << softkey to move the cursor to the left,

or press the >> softkey to move the cursor to the right.

Cisco SPA525G/G2 Press the right-arrow navigation button to move

the cursor to the right or press the left-arrow button to move the cursor to the left.

Changing the mode to numbers or letters

Cisco SPA50xG models

Some fields allow you to enter letters and numbers. If you need to change the mode, use these softkeys:

• Num: numeric

• Alpha: alphanumeric

Note: You may need to press the right-arrow or leftarrow button to see these options.

Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W 23

Getting Started

Option

661

Edit

Dial

EditDial

Dial

Entering and Editing Characters

Task Instructions

Changing the mode to numbers or letters

Cisco SPA525G/G2

Entering letters in alphanumeric mode

Some fields allow you to enter letters and numbers. If you need to change the mode, press . Then choose the input method:

• Input Num: numeric

• Input All: alphanumeric

When your phone is in alphanumeric mode, you can enter the letters that are shown on the phone keypad.

1. Press a key. The screen displays the available characters. For example, when you press , the options are mno6MNO.

2. Repeatedly press the key until the correct number or letter is selected, and then pause. For example, quickly press three times to enter the letter o.The character is entered and the cursor moves to the next position in the field. Note: To enter spaces and special characters, press these keys:

Editing a phone number on the display before dialing

: 1/:\,!;$^|

: Space 0 ~ ? > ‘ < “ *

: .@*&%[]_

: #+-=(){}

When using features such as the Redial list or the Missed Calls list, you can edit a displayed number before dialing.

Use the navigation button to select a number, and then edit it as follows:

• On SPA303 and SPA50xG models, press

. Enter your changes, and then press

. To place the call, press .

• On SPA525G/G2, press

. Enter your

changes and then press to place the call.

Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W 24

Getting Started

Select

Entering and Editing Characters

Using the Setup Menu

You can use the Setup menu to access resources such as the phone directory and the call history. To open the menu, press .

Not available on Cisco SPA301 or Cisco SPA501G

Task Instructions

Selecting a menu option by scrolling

Selecting a menu option by entering a number on the keypad

1. Press the up-arrow or down-arrow navigation button to scroll to a menu option.

2. Press . Alternatively, on the Cisco SPA525G/G2, press the Center Select button.

Enter the number of the menu option.

Example: In this example, press to select Network.

Setup

Voice Mail8

Network

Product Info

Status

select cance

Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W 25

Using Basic Phone Functions

This chapter provides instructions on using your phone’s basic functions. It includes these sections:

• Choosing an Audio Device, page 27

• Adjusting Volume and Muting, page 29

• Placing, Answering, and Managing Calls, page 30

• Using the Intercom and Paging Features, page 37

• Transferring Calls, page 39

• Viewing and Returning Missed Calls, page 41

• Forwarding All Calls, page 43

• Setting Do Not Disturb, page 44

• Enabling or Disabling Call Waiting, page 45

• Picking Up a Call for Another Extension, page 46

• Parking a Call, page 47

• Creating a Three-Way Conference Call, page 49

• Using the Phone Directories, page 50

• Using the Call History Lists, page 54

• Setting or Changing a Phone Password, page 56

• Using the Voicemail System, page 58

NOTE Before using this chapter, read Chapter 1, “Getting Started” to become familiar

with the phone components, softkeys, and line/feature buttons.

Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W 26

Using Basic Phone Functions

Choosing an Audio Device

Before placing a call, select an audio device: the handset, the built-in speaker, or a compatible third-party headset that you have installed. Typically, only one audio device is used at a time.

NOTE For information about headsets, see “Connecting Wired and Wireless Headsets

(Optional)” section on page 15.

Task Instructions

Using the handset Lift the handset off the hook.

Using the speaker Press or the line button (if the speaker is your

Preferred Audio Device). The handset can be either on or off hook. Note: For more information, see

Choosing your preferred audio device in this table.

Using a headset Not available on Cisco SPA301

Press on your phone. The handset can be either on or off hook. Note: When the headset is your Preferred Audio Device, simply begin dialing a number while the handset is on hook. See Choosing

your preferred audio device in this table.

Switching from the handset to the speaker during a call

Switching from the handset to a headset during a call

Press and verify that the button is lit. Place the handset on the hook or leave it off hook.

Not available on Cisco SPA301

Press and verify that the button is lit. Place the handset on the hook.

Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W 27

Using Basic Phone Functions

Edit

Option

Save

Choosing an Audio Device

Task Instructions

Choosing your preferred audio device

Choosing a Bluetooth headset for a call

Not available on Cisco SPA301, Cisco SPA501G, or Cisco SPA525G/G2

If you press a line button or begin dialing without lifting the handset, your Preferred Audio Device is used. By default, the speaker is preferred. Alternatively, you can choose the headset.

1. Press .

2. Select Preferences.

3. Select Preferred Audio Device, and then press

4. Press to view and select a device.

5. Press , and then press .

Available only on Cisco SPA525G/G2

1. Make sure your headset is powered on.

2. Press on your phone (or, if supported, press the Answer button on your Bluetooth headset twice).

3. Dial the number to place a call.

4. Press the Answer button on your Bluetooth headset to answer a ringing call. See the user documentation for your Bluetooth headset for more information.

For more options with Cisco SPA525G2, see Using

the Cisco SPA 525G2 With Your BluetoothEnabled Mobile Phone, page 81.

Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W 28

Using Basic Phone Functions

Save

Adjusting Volume and Muting

You can adjust the call volume for each audio device (handset, headset, and speaker). You also can adjust the ringer volume. During a call, you can mute and unmute your phone.

NOTE The volume settings apply to the selected device: handset, headset, speaker, or

ringer.

Mute and headset are not available on Cisco SPA301.

Task Instructions

Adjusting the audio volume during a call

Adjusting the audio volume when the phone is idle

Adjusting the ringer volume when the phone is ringing or idle

• Cisco SPA301: Press the Volume button

repeatedly.

• Other models: Press + on the Volume button

to increase the volume, or press - to decrease the volume. Optionally, press

to save this setting for future calls

(not available Cisco SPA501G).

• Cisco SPA301: Lift the handset. Press the

Volume button repeatedly.

• Other models: Choose any audio device.

Press + on the Volume button to increase the volume, or press - to decrease the volume. Optionally, press to save this setting for future calls (not available Cisco SPA501G).

• Cisco SPA301: Press the Volume button

repeatedly.

• Other models: Press + on the Volume button

to increase the ringer volume, or press - to decrease the ringer volume. Optionally, press

to save this setting for future calls

(not available Cisco SPA501G).

Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W 29

Using Basic Phone Functions

Placing, Answering, and Managing Calls

Task Instructions

Muting and unmuting your phone during a call

Not available on Cisco SPA301

Press to stop transmitting your audio to the other party. For reassurance that your audio is muted, verify that the Mute button is lit. Press the Mute button again to resume the normal audio functions. Note: When switching from the speaker to the handset, mute is turned off automatically.

Placing, Answering, and Managing Calls

You can choose from a variety of methods to place, answer, and manage your calls. Refer to these topics:

• Placing a Call, page 31

• Answering, Diverting, and Ending Calls, page 33

• Managing Multiple Calls, page 34

• Using a Hot Phone, page 35

• Using a Paired Phone, page 36

Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W 30

Using Basic Phone Functions

Placing, Answering, and Managing Calls

Placing a Call

NOTE For information about dialing options, see Entering and Editing Characters,

page 23.

Task Instructions

Placing a call

1. Choose an audio device.

• Use the handset: Lift it off hook.

• Use the phone speaker: Press .

• Use a headset (not included): Press .

2. Press a line button (optional). If you do not choose a line button, the first button is used by default.

3. Dial an extension number or an external number. (See instructions below in this table.)

Note: Your phone system administrator may block certain dialing patterns or may restrict them to authorized users. When you dial a blocked pattern, the input is considered invalid, and the call cannot be placed. Depending on the system setup, when you dial a restricted code, the input may be considered invalid or you may be prompted to enter a call authorization account code. In this case, a tone will sound and a message will appear on the screen (if applicable). Enter your account code followed by

Privileges may vary for each user.

Dialing an external number

Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W 31

• Dial from a shared FXO (trunk) line: Enter

the phone number, including any longdistance prefix required by your phone service. No access code is needed.

• Dial from a personal extension (if allowed):

Enter the access code, such as . Enter the phone number, including any long-distance prefix required by your phone service. Check with your phone administrator for details.

Using Basic Phone Functions

Redial

Placing, Answering, and Managing Calls

Task Instructions

Redialing a number

All models except Cisco SPA301 and Cisco SPA501G

Cisco SPA301 and Cisco SPA501G

Dialing from the Directory

Dialing from the Call History list

Press . (Optionally, choose an audio device first.)

1. Lift the handset, press or , or press a line button (if applicable).

2. Press

Not available on Cisco SPA301 or Cisco SPA501G

See Using the Phone Directories, page 50.

Not available on Cisco SPA301 or Cisco SPA501G

See Using the Call History Lists, page 54.

Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W 32

Using Basic Phone Functions

Answer

FLASH

Ignore

FLASH

Resume

Placing, Answering, and Managing Calls

Answering, Diverting, and Ending Calls

Speaker and headset not available for Cisco SPA301.

Task Instructions

Answering a call Options:

• Lift the handset, press or , or press a line

button (if applicable).

• Press .

• If multiple lines are ringing, press the line button

to select a line.

Answering a second call during an active call

Diverting a call to the Call No Answer Number

Placing a call on hold Press the Hold button (or the button on

Press the flashing line button (or on the Cisco SPA301) to place the active call on hold and answer the new call. Press the button again to toggle between the two calls.

On Cisco SPA50xG models (except Cisco SPA501G and SPA502G), the information for the active call appears in the main area of the screen. The information for the held call appears in a black bar at the top of the screen.

On Cisco SPA525G/G2, the information for the active calls appears on the screen. A white border indicates the active call.

Not available on Cisco SPA301 or Cisco SPA501G

Press . The call is immediately forwarded to the Call No Answer Number (by default, voicemail). For information about setting the Call No Answer Number, see Forwarding All Calls, page 43.

Cisco SPA301). The caller hears a series of beeps or music on hold (if configured).

Resuming a call on hold

Cisco SPA301 Press twice.

Cisco SPA502G Press .

All other models Press the flashing line button.

Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W 33

Using Basic Phone Functions

End Call

FLASH

Placing, Answering, and Managing Calls

Task Instructions

Ending a call Replace the handset, or press the speaker or

Managing Multiple Calls

You can manage up to two calls on each line button.

Task Instructions

headset button. Alternatively, press . Note: Pressing the line button ends all calls on the line.

Using the line button to toggle between two calls on the same line

Using the FLASH button to toggle between two calls

Cisco SPA301

If you have a call on a line button and a new call rings, press the line button to answer the new call and place the first call on hold. Press the line button to toggle between the two calls, as needed.

• SPA303 and SPA50xG models: The

information for the active call appears in the main area of the screen, and the status is Connected. The information for the held call appears in a black bar at the top of the screen.

• Cisco SPA525G/G2: The information for

both calls appears on the screen. The active call has a white border, and the status is shown as Connected. The held call has no border, and the status is shown as Holding.

If you are on a call and receive a new call, press to place the first call on hold and answer the new call. To Toggle between the two calls, press twice.

Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W 34

Using Basic Phone Functions

Placing, Answering, and Managing Calls

Task Instructions

Viewing call information on the screen

Not available on Cisco SPA301 or Cisco SPA501G

• Press the down-arrow navigation button

repeatedly to view the call information for each line button and each call. You may have up to two calls on each line button.

• When a call is selected, you can use the soft

keys to perform tasks, such as resuming or ending the call.

- On Cisco SPA303 and Cisco SPA50xG

models, the selected call appears in the main area of the screen. The other call appears at the top of the screen with a black background.

- On Cisco SPA525G/G2, the selected call

appears with a white border. The other call has no border.

Using a Hot Phone

Your phone system may have up to two hot phones. A hot phone is used exclusively for placing a call to a target number. For example, at a locked entrance, a hot phone could allow visitors to immediately call an attendant. In a medical clinic, a hot phone could allow personnel to immediately call for emergency assistance.

NOTE You may compare the hot phone function to the Private Line Automatic Dial (PLAR)

or Hotdial function in other phone systems. The hot phone function applies to the phone, not to a line button.

To place a call to the target number, choose an audio device. There may be a short delay before the call is connected.

• Use the handset: Lift it off hook.

• Use the phone speaker (if available on the phone model): Press .

• Use a headset (if applicable): Press .

Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W 35

Using Basic Phone Functions

Placing, Answering, and Managing Calls

Using a Paired Phone

If you frequently work between two locations in the office, your phone system administrator may associate your primary phone with another phone The paired phone inherits the phone buttons from the primary phone, up to the total number of buttons available on the phone model.

When using a paired phone, be aware that it functions somewhat differently from an IP phone:

• Basic phone functions are the same on both phones. You can resume a held

call from either phone. On Cisco SPA phones, the phone button lights show the status of calls. For more information, see Status Indicators, page 21.

• A paired phone has no soft key to forward all calls. It uses the call forward

settings that are configured by the phone system administrator.

• Pressing the Do Not Disturb (DND) softkey on a primary phone will prevent

calls from ringing on the phone; however, calls will ring on the paired phone. A call is not diverted to the Call Forward No Answer destination until the timeout limit is reached. Pressing the DND softkey on the paired phone will divert calls to the specified Call Forward No Answer destination.

Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W 36

Using Basic Phone Functions

Using the Intercom and Paging Features

Depending on your phone model and the feature buttons that are configured for you, you may be able to place an intercom call, page a group of phones, or make an announcement through an external speaker.

NOTE If Do Not Disturb is enabled on a target phone, the page is not transmitted to that

phone.

Task Instructions

Placing an intercom call or group page from a feature button

If configured

Sending a page through an external speaker

If available

This feature requires a feature button that is configured to place a call through the phone speakers of a user or page group.

To initiate the call through your phone speaker, simply press the feature button that is configured for the intercom. A beep sounds through the speaker of the target phone. You have two-way audio for the conversation.

Alternatively, you can lift the handset or press instead of using the speaker.

This feature requires an external speaker that is connected to the Line Out port of the Unified Communications System.

1. Lift the handset or press or .

2. Enter the extension number for External Paging, or use the Corporate Directory > Groups Directory to find and dial the number. For more information, see Using the Phone

Directories, page 50.

You have one-way audio to make the announcement through the external speaker.

Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W 37

Using Basic Phone Functions

Edit

Y/NOKSave

Save

Using the Intercom and Paging Features

Task Instructions

Changing your autoanswer settings

Cisco SPA303 and SPA50xG models

Cisco SPA525G/G2 By default, all phones are configured to auto-

Not available on Cisco SPA301

By default, all phones are configured to autoanswer pages. To adjust this setting, follow these steps:

1. Press .

2. Select Preferences.

3. Select Auto Answer Page, and then press

4. Press to select Ye s (auto-answer is enabled) or No (auto-answer is disabled).

5. Press and then press .

answer pages. To adjust this setting, follow these steps:

1. Press .

2. Select User Preferences.

3. Select Call Preferences.

4. Select Auto Answer Page.

5. Press the right-arrow or left-arrow navigation button to select a check mark to enable this feature or a minus sign (-) sign to disable this feature.

6. Press .

Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W 38

Using Basic Phone Functions

FLASH

Bxfer

BlindXfer

FLASH

Transferring Calls

You can transfer a call to another extension or phone number.

Task Instructions

Transferring a call without announcing it

Cisco SPA301

Cisco SPA501G

Other models

1. During an active call, press . The first call is placed on hold, a second line is opened, and you hear a dial tone.

2. Enter the extension or phone number for the third party. For an outbound call, include the dialing prefix required to get an outside line, as well as any long-distance prefix required for your phone service. (No dialing prefix is required on a shared line.)

3. While the other phone is ringing, hang up.

1. During an active call, press

2. Enter the extension or phone number. For more information, see Placing a Call, page 31.

3. When the other phone begins to ring, press again.

1. During an active call, press or . The call is placed on hold and a new line is opened to dial the number.

2. Enter the extension or phone number. For more information, see Placing a Call, page 31.

Transferring a call after announcing it

Cisco SPA301

Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W 39

1. During an active call, press . The first call is placed on hold, a second line is opened, and you hear a dial tone.

2. Enter the extension or phone number for the third party. For external numbers, include the digit required to get an outside line (except on shared lines).

3. When the other party answers, announce the call, and then hang up.

Using Basic Phone Functions

Xfer

Transfer

Xfer

Transfer

Transferring Calls

Task Instructions

Transferring a call after announcing it (continued)

Cisco SPA501G

Other models

Transferring a call by using an Auto Dial (Speed Dial), Phone Monitor, or Line Monitor button

(if configured)

1. During an active call, press

2. Enter the extension or phone number. For more information, see Placing a Call, page 31.

3. When the other party answers, announce the call, and then press .

1. During an active call, press or . The call is placed on hold and a new line is opened to dial the number.

2. Enter the extension or phone number. For more information, see Placing a Call, page 31.

3. When the other party answers, announce the call, and then press or .

Note: You can press the softkey any time after the other phone starts ringing.

If your phone has a speed dial or a Phone Monitor or Line Monitor button, you can press the button to immediately transfer an active call to the specified extension. This is an immediate blind transfer, with no opportunity to talk to the other party or to cancel the transfer.

Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W 40

Using Basic Phone Functions

LCR

CallRtn

Miss

Dial

Miss

Dial

Viewing and Returning Missed Calls

You can easily view and return missed calls by using the LCR and Miss softkeys (Cisco SPA50xG models) or CallRtn and Miss (Cisco SPA525G/G2).

Not available on Cisco SPA301 or Cisco SPA501G.

Task Instructions

Returning the most recent missed call (“last call return”)

Viewing or returning missed calls

Cisco SPA50xG models

Viewing or returning missed calls

Cisco SPA525G/G2

Press or . Note: This softkey appears automatically on the home page if a call is missed and the Miss Call Shortcut is enabled. This softkey also is available by pressing the right-arrow softkey icon on the home screen.

1. Press to view a list of missed calls.

Press . Select Call History, and then select Missed Calls.

Note: The softkey appears automatically if a call is missed and the Miss Call Shortcut is enabled.

2. To return a call, scroll to the call. Then press

Note: You can edit a number before dialing. See Editing an entry before dialing,

page 55.

1. Press to view a list of missed calls. Alternatively, press . Select Call History, and then select Missed Calls.

2. To return a call, scroll to the call. Then press

Note: You can edit a number before dialing. See Editing an entry before dialing,

page 55.

Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W 41

Using Basic Phone Functions

Edit

Y/NOKSave

Viewing and Returning Missed Calls

Task Instructions

Enabling or disabling the Missed Call notification and softkeys

Cisco SPA50xG models

Cisco SPA525G/G2

1. Press .

2. Select Preferences.

3. Scroll to Miss Call Shortcut, and then press

4. Press to select Yes (enabled) or No (disabled).

5. Press , and then press .

1. Press .

2. Select User Preferences.

3. Select Call Preferences.

4. Select Miss Call Shortcut.

5. Press the right-arrow or left-arrow navigation button to turn this feature On or Off.

Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W 42

Using Basic Phone Functions

Cfwd

Forward

Dial

-Cfwd

Clr Fwd

Forwarding All Calls

Use the Call Forward All feature to forward all calls to another extension or an external phone number that you specify. This feature temporarily overrides the Call Forward Busy/No Answer settings that your phone administrator configured for your phone.

NOTE Your phone administrator configures the Call Forward Busy/No Answer settings for

all extensions, shared lines, and hunt groups. The default destination is voicemail, if enabled. The phone administrator may specify another destination, as required. Check with your phone administrator for details.

You can use star codes for this feature. For more information, see Using Star

Codes on Cisco IP Phones, page 76. On Cisco SPA301 and SPA501G, this

feature is available only by using the star codes.

Task Instructions

Forwarding all incoming calls to another number

Disabling Call Forward All by using the softkey

1. Press or .

2. Enter the extension or phone number. For an outbound call, include the dialing prefix required to get an outside line, as well as any longdistance prefix required for your phone service. (No dialing prefix is required on a shared line.)

3. Press . (This step is not required for an internal number.) The display screen displays Calls Forwarded. All incoming calls will be forwarded to the specified number.

Press or .

Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W 43

Using Basic Phone Functions

Dnd

-Dnd

Clr DND

Edit

Y/N

Save

Cancel

Save

Setting Do Not Disturb

Use the Do Not Disturb feature to prevent incoming calls from ringing your phone.

• Calls to your personal extensions are forwarded to the specified Call

Forward Busy/No Answer number.

• Intercom calls and pages are blocked.

• Calls to shared extensions, shared lines, and hunt groups may be answered

by other users but will not ring your phone.

You can use star codes for this feature. For more information, see Using Star

Codes on Cisco IP Phones, page 76. On Cisco SPA301 and SPA501G, this

feature is available only by using the star codes.

Task Instructions

Enabling or disabling Do Not Disturb by using the softkey

Enabling or disabling Do Not Disturb by using the Setup menu

Cisco SPA50xG models

Enabling or disabling Do Not Disturb by using the Setup menu

Cisco SPA525G/G2

• To enable: Press . The display screen

indicates that Do Not Disturb is turned on for your phone.

• To disable: Press or .

1. Press .

2. Select Preferences.

3. Scroll to Do Not Disturb, and then press .

4. Press to select Yes (DND is enabled) or No (DND is disabled).

5. Press , and then press .

6. Press to close the menu.

1. Press .

2. Select User Preferences.

3. Select Call Preferences.

4. Select Do Not Disturb.

5. Press the right-arrow or left-arrow navigation button to turn this feature On or Off.

6. Press .

Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W 44

Using Basic Phone Functions

Edit

Y/NOKSave

Enabling or Disabling Call Waiting

When you are on a call, Call Waiting notifies you of an incoming call by playing a tone during the active call and displaying a status message. If you turn call waiting off, incoming calls do not ring your phone if you are on another call, and the caller hears a busy signal. Instead, the call is forwarded to the specified Call Forward Busy/No Answer destination.

You also can use star codes for this feature. For more information, see Using Star

Codes on Cisco IP Phones, page 76. On Cisco SPA301 and SPA501G, this

feature is available only by using the star codes.

Task Instructions

Enabling or disabling Call Waiting

Cisco SPA50xG models

Enabling or disabling Call Waiting

Cisco SPA525G/G2

1. Press .

2. Select Preferences.

3. Scroll to Call Waiting, and then press .

4. Press to select Yes (Call Waiting is enabled) or No (Call Waiting is disabled).

5. Press , and then press .

6. Press Cancel to close the menu.

1. Press .

2. Select User Preferences.

3. Select Call Preferences.

4. Select Call Waiting.

5. Press the right-arrow or left-arrow navigation button to turn this feature On or Off.

Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W 45

Using Basic Phone Functions

Pickup

Dial

grPick

GrPickup

Dial

Picking Up a Call for Another Extension

You can pick up a call that is ringing at another extension.

You can use star codes for this feature. For more information, see Using Star

Codes on Cisco IP Phones, page 76. On Cisco SPA301 and SPA501G, this

feature is available only by using the star codes.

Task Instructions

Picking up a call by entering an extension number

Picking up a call by using a list of ringing calls

Picking up a call by using a button on your phone

Use this method when you know the extension number of the ringing call.

1. Press the right-arrow navigation button to display other softkeys.

2. Press .

3. Enter the number of the extension where the call is ringing. The phone displays information about the call.

4. Press to answer the call.

Use this method when you are unsure which phone is ringing.

1. Press the right-arrow navigation button to display other softkeys.

2. Press or . The phone briefly displays the message: Gathering Call Info.

3. Scroll to the call that you want to answer.

4. Press to answer the call.

If your phone is configured with an Individual Pickup button, Phone Monitor button, or Line Monitor button for another user, press the button to pick up a ringing call.

Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W 46

Using Basic Phone Functions

Park

Dial

Unpark

Dial

Unpark

Parking a Call

You can “park” a call on a designated line so that it can be picked up from another phone in the office. The call is on hold until it is “unparked” or the caller hangs up. During this time, the caller will hear the call park music, if configured by your phone administrator.

You can use star codes for this feature. For more information, see Using Star

Codes on Cisco IP Phones, page 76. On Cisco SPA301 and SPA501G, this

feature is available only by using the star codes.

Task Instructions

Parking a call by entering a park number

Unparking a call by entering the park number

To unpark a call from a list of parked calls

Cisco SPA50xG models

1. While on an active call, press the right-arrow navigation button to view other softkeys.

2. Press .

3. Enter one or more digits to identify the park line. Use any easily remembered number, such as

123. You will use this number to unpark the call.

4. Press . The call disappears from your phone screen. The caller hears “on hold” music or messages until the call is unparked.

Use this method if you know the park number for the call that you want to unpark.

1. Press the right-arrow navigation button to view other softkeys.

2. Press .

3. Enter the number of the park line.

4. Press . The call is connected.

Use this method if you do not know the park number for the call that you want to unpark.

1. Press .

2. Select Call Park Status. The phone displays information for all parked calls.

3. Scroll to the call that you want to unpark, and then press . The call is connected.

Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W 47

Using Basic Phone Functions

Unpark

Parking a Call

Task Instructions

To unpark a call from a list of parked calls

Cisco SPA525G/G2

Parking and unparking a call by using a call Park Slot button

If configured

1. Press .

2. Select Status.

3. Select Call Park Status.

4. Select the call that you want to unpark.

5. Select .

During a call, press the feature button for the Park Slot. The call is placed on hold in the specified park slot. To unpark the call, press the Park Slot button again.

Other options for unparking the call:

• If another user’s phone is configured with the

same button, such as Park Slot 1, you can unpark the call from that phone.

• Press on any IP phone, and then

enter the park slot number, such as 1.

• Lift the receiver on any IP phone, and enter

. At the tone, press the park slot

number followed by .

Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W 48

Using Basic Phone Functions

FLASH

Conf

FLASH

Conf

Conflx

Conf Line

Creating a Three-Way Conference Call

You can easily create a three-way conference call on your phone.

Task Instructions

Starting a three-way conference call

Combining two or more current calls to create a three-way conference

1. After beginning a call with the first party, initiate the conference on your phone:

• Cisco SPA301: Press .

• Cisco SPA501G: Press the Conference

button

• Other models: Press .

2. When you hear a dial tone, enter the extension or the phone number for the third party. For an outbound call, include the dialing prefix required to get an outside line, as well as any longdistance prefix required for your phone service. (No dialing prefix is required on a shared line.)

3. Press , , or again.

Not available on Cisco SPA301 and Cisco SPA501G

Press or .

• If you have only one held call, the three-way

conference call is automatically created.

• If you have more than one held call, the phone

prompts you to choose a held call to add to the conference. Press a line button to select a held call.

Ending a conference call for all parties

Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W 49

Hang up. All parties are disconnected.

Using Basic Phone Functions

Join

Dir

Directory

Using the Phone Directories

Task Instructions

Leaving a conference without disconnecting the call for other parties

Using the Phone Directories

Your IP phones provide several different types of phone directories, depending on the phone model and what the system administrator has set up for the company.

Not available on Cisco SPA301 or Cisco SPA501G.

Cisco SPA50xG Models:

To open this menu, press . Alternatively, press , and then select

Directory. The menu includes these options:

Not available on Cisco SPA301 or Cisco SPA501G.

To leave a conference call that you initiated, press

. Your phone leaves the conference. The other two parties remain connected. Note: This feature is available on your phone only if you initiated the conference call.

• New Entry: Select this option to add an entry to your personal directory.

• Search: Select this option to search for a contact in your personal directory.

• Corporate Directory: Select this option to open a directory that includes all

extensions and groups in the system.

• The directory also lists any personal contacts that you have entered.

Cisco SPA525G/G2:

To open this menu, press . Alternatively, press , and then select Directories. The menu includes these options:

• Personal Address Book: Select this option to view, maintain, and place

calls to your personal contacts.

• Corporate Directories: Select this option to open a directory that includes

all extensions and groups in the system.

Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W 50

Using Basic Phone Functions

Dir

Directory

Option

Dial

Using the Phone Directories

Using Your Contact List (Personal Address Book)

To open your contact list or personal address book:

• Cisco SPA50xG models: Press , or press and then select

• Cisco SPA525G/G2: Press , or press and then select

Task Instructions

Directory.

Directories. Next, select Personal Address Book.

Viewing your personal contacts

Searching for a personal contact in the directory (SPA50xG models) or Personal Address Book (SPA525G/G2)

Placing a call to a personal contact

Press the down-arrow or up-arrow navigation button to scroll through your contact list. Use the softkeys to perform other tasks, as described in this table.

1. To search for a personal contact, select (Cisco SPA50xG models) or press and then select Search. (Cisco SPA525G/G2).

2. Enter one or more characters from the contact’s name or phone number. For more information, see Entering and Editing Characters, page 23.

3. Press (not needed on Cisco SPA525G/ G2).

4. When the results appear, use the softkeys to perform other tasks, as described in this table.

1. Scroll to the contact that you want to call.

2. Press .

Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W 51

Using Basic Phone Functions

Add

Edit

Option

Play

Select

Cancel

Save

Add

Play

Select

Save

Using the Phone Directories

Task Instructions

Adding or editing a personal contact

Cisco SPA50xG models

Adding or editing a personal contact

Cisco SPA525G/G2

1. For a new contact, scroll to New Entry, and then press . For an existing contact, scroll to the contact, and then press .

2. Enter the Name. For more information, see

Entering and Editing Characters, page 23.

3. Press the down arrow button, and then enter the Number. For external numbers, include the digit required to get an outside line (except on shared lines).

4. (Optional) To change the ring tone that is used for calls from this contact, press the down-arrow navigation button to select the Ring setting. Then press . Scroll through the ring tones. Press to play a selected ring tone. Press

to select a ring tone. To close the menu,

press .

5. Press .

1. For a new contact, press . For an existing contact, scroll to the contact, and then press the Center Select button.

2. Use the keypad to enter the name of the contact. For more information, see Entering and Editing

Characters, page 23.

3. Press the down-arrow navigation button, and then enter the office, mobile, or home phone number. For an outbound call, include the dialing prefix required to get an outside line, as well as any long-distance prefix required for your phone service. (No dialing prefix is required on a shared line.) You must enter at least one phone number for a contact.

4. (Optional) To change the ring tone that is used for calls from this contact, press the right-arrow navigation button to enter the Select Ring Tone screen. Scroll through the ring tones. Press

to play a selected ringtone. Press to assign the selected ringtone to this

contact.

5. Press .

Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W 52

Using Basic Phone Functions

Copy

Cancel

Paste

Save

Option

Select

Option

Select

Save

Using the Phone Directories

Task Instructions

Copy a contact record to create a new entry

Cisco SPA50xG models

Cisco SPA525G/G2

1. Scroll to the contact.

2. Press the right-arrow navigation button to view other softkeys, and then press . If the Results window is active, press to return to the Directory menu.

3. With the Directory menu displayed, press

4. Edit the name, number, and ring tone as needed. (See the editing instructions in this table.)

5. Press .

1. Scroll to the contact.

2. Press , select Copy, and then press

3. Press , select Paste, and then press

4. Edit the name, number, and ring tone as needed. See the editing instructions in this table.

5. Press .

Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W 53

Using Basic Phone Functions

Dial

Using the Call History Lists

Using the Corporate Directories

The Corporate Directory includes these sub-directories:

• Internal Directory: All internal numbers, including system extensions,

• External Directory: External phone numbers that your phone administrator

• Groups Directory: Shared extensions, paging groups, and hunt groups

• Stations Directory: Personal extensions

Task Instructions

Viewing the entries Press the up-arrow or down-arrow navigation

personal extensions, shared extensions, paging groups, and hunt groups

has added to the directory

button to move the cursor up or down the list.

Placing a call to a contact in the directory

NOTE The softkey applies only to the personal contacts in the directory, and

does not search the listings in the Corporate Directory. For more information, see

Using Your Contact List (Personal Address Book), page 51.

Using the Call History Lists

You can use the Call History lists to review recent calls and to place calls.

Not available on Cisco SPA301 or Cisco SPA501G

Task Instructions

Choosing a list

Cisco SPA50xG models

Select the address book, and then scroll to the contact. Press to place the call.

Press , and then select Call History. Select one of these lists:

1. Redial List: Extensions and phone numbers that were dialed recently from this phone.

2. Answered Calls: Caller ID information for the calls that were received recently on this phone.

3. Missed Calls: Caller ID information for calls that rang this phone but were unanswered.

Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W 54

Using Basic Phone Functions

Dial

Delete

Option

DeleteOKEdit

EditDial

Dial

Save

Option

Save

Using the Call History Lists

Task Instructions

Choosing a list

Cisco SPA525G/G2

Press , and then select Call History. Select one of these lists:

1. All Calls: All calls that were placed, received, or missed recently on this phone.

2. Missed Calls: Caller ID information for calls that rang this phone but were unanswered.

3. Received Calls: Caller ID information for the calls that were received recently on this phone.

4. Placed Calls: Extensions and phone numbers that were dialed recently from this phone.

Viewing the entries Press the up-arrow or down-arrow navigation

button to move the cursor up or down the list.

Placing a call to a selected number

Deleting an entry from the list

Scroll to the entry for the number that you want to call, and then press .

1. Scroll to the entry, and then press (Cisco SPA50xG models) or press and then select (Cisco SPA525G/G2).

2. When the confirmation message appears, press

to delete the entry.

Editing an entry before dialing

Adding a Call History item to your contact list (personal address book)

1. Scroll to the entry, and then press or

2. Use the softkeys and the keypad to edit the number. For more information, see Entering and

Editing Characters, page 23.

3. On SPA303 and SPA50xG phones, press

to save your changes.

4. To place a call to the edited number, press

1. Scroll to the Call History item that you want to save, and then press (Cisco SPA50xG models) or press and then select Add to Address Book (Cisco SPA525G/G2). The contact entry window appears.

2. If needed, edit the name, number, or ring tone. For editing instructions, see Using Your Contact List

(Personal Address Book), page 51.

3. Press .

Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W 55

Using Basic Phone Functions

Save

Setting or Changing a Phone Password

You can set or change the password. When away from your phone, you can log out to prevent other personnel from accessing the directory, call history, user preferences, and other features on your phone.

Not available on Cisco SPA301 or SPA501G

Task Instructions

Setting a password

Cisco SPA50xG models

Setting a password

Cisco SPA525G/G2

1. Press .

2. Select Set Password.

3. Enter a numeric password in the first New Password field.

4. Press the down-arrow navigation button to move to the second New Password field.

5. Enter the same password again to confirm.

6. Press .

1. Press .

2. Select Device Administration.

3. Select Set Password.

4. Old Password: Enter your old password (leave blank if you have never set a password). Press the down-arrow navigation button. Note: The password field is an alpha-numeric field. Refer to the display to see which characters are available. Press a key multiple times until the desired character is selected. Pause to enter the selected character.

5. New Password: Enter your new password.

6. Press the down-arrow navigation button.

7. Re-enter New Password: Re-enter your new password to confirm.

8. Select .

Logging out

Cisco SPA50xG models

Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W 56

1. Press .

2. Select Logout (the last option in the list). While logged out, you can place calls, but you will be prompted for a password if you attempt to access the directory, call history, or user preferences.

Using Basic Phone Functions

Cancel

Select

Setting or Changing a Phone Password

Task Instructions

Logging out

Cisco SPA525G/G2

1. Press .

2. Select Device Administration.

3. Select Logout.

4. When the confirmation message appears, press

to continue, or press to remain logged in. While logged out, you can place calls, but you will be prompted for a password if you attempt to access the directory, call history, or user preferences.

Logging on to your phone

Cisco SPA50xG models When prompted to enter a password, enter your

password. Then press . Alternatively, complete these steps:

1. Press .

2. Select Logout (the last option in the list).

3. Enter your numeric password, and then press .

Cisco SPA525G/G2 If you are in a menu (for example, Directories) and

are not logged in, the phone prompts you for your password. Enter your password and press .

Otherwise, log in through the Administration menu:

1. Press .

2. Scroll to Device Administration and press .

3. Scroll to Login and press .

4. Enter your password and press .

Note: The password field is an alpha-numeric field. Refer to the display to see which characters are available. Press a key multiple times until the desired character is selected. Pause to enter the selected character.

Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W 57

Using Basic Phone Functions

Using the Voicemail System

Your phone administrator can set up voicemail for extensions, shared lines, and hunt groups. See these topics:

• Setting Up Your Voicemail Box, page 58

• Accessing Voicemail, page 59

• Voicemail Options, page 60

- Options to play messages:, page 60

- Options to manage your messages:, page 61

- Options to manage your greetings and password:, page 62

Setting Up Your Voicemail Box

The first time that you use voicemail, you will be guided through a short setup process to reset your password and record your greetings.

• The default password is 12345. Check with your phone administrator if you

have questions.

• When changing your password, enter your new password and then press

. You will be prompted to enter it again to confirm.

• When recording your name or greeting, press to finish recording. Then

press 1 to accept the recording, 2 to play it, or 3 to re-record it.

• After you set up your voicemail box, the following options are available:

- Press 2 to send a message. Enter the extension, record your message,

and then press #.

- Press 4 for setup options. See Options to manage your greetings and

password:, page 62.

- Press 0 for help.

- Press * to exit.

• When you have new or saved messages, other options are available. See

Options to play messages:, page 60 and Options to manage your messages:, page 61.

Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W 58

Using Basic Phone Functions

Using the Voicemail System

Accessing Voicemail

If you have a voicemail box, you can retrieve messages from your phone or by dialing into the voicemail system from another extension or phone number.

NOTE These options are available after you set up your voicemail box. See Setting Up

Your Voic em ail B ox , p age 5 8 .

Task Instructions

Accessing voicemail for your primary personal extension:

Accessing other voicemail boxes (Shared Extensions, Shared Lines, Hunt Groups, and so on):

Using a group VM monitor button (if programmed for your phone)

1. Press on your phone.

2. Enter your password, and then press .

1. Press on your phone.

2. Alternatively, enter the extension number for the Voicemail Pilot. Check with your phone administrator for details.

3. Press for the main menu.

4. Enter the mailbox number, and then press .

5. Enter the password for this mailbox, and then press . The default password is 12345, or check with your phone administrator. The first time that you use voicemail, you will be guided through a short setup process to reset your password and enable other features.

1. Press the feature button , which displays the letters VM and the name of the group or line.

2. Press .

3. Enter the password (default 12345), followed by

. (If the mailbox is not yet set up, follow the

prompts.)

Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W 59

Using Basic Phone Functions

Using the Voicemail System

Task Instructions

Accessing your voicemail from an external number

Optionally, your phone administrator may set up your system so that you can retrieve your voicemail messages from an external number. For example, you may be able to call a number to be connected to an Auto Attendant that allows you to dial an extension number. In this case, follow the instructions earlier in this section to access the voicemail for your extension or another extension. Check with your phone administrator for more information.

Voicemail Options

After you log in by entering the mailbox password, voicemail options are announced within the voicemail system. Common tasks are described below.

NOTE These options are available after you set up your voicemail box. See Setting Up

Your Voic em ail B ox , p age 5 8 .

Options to play messages:

Press 1 to play new messages, or press 3 to play old (saved) messages (available if you previously saved a message). Then use the following options:

Option Description

2 Save the message.

3 Delete the message.

4 Send a reply. Record your message. Press # to end your recording.

5 Forward the message. Enter the extension number, press #, and

record your message. Then press # or hang up to exit.

7 • When pressed from the menu: Repeats the message from the

beginning.

• When pressed during playback: Rewinds the message.

Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W 60

Using Basic Phone Functions

Using the Voicemail System

Option Description

8 • When pressed from the menu: Access the advanced options

9 • When pressed from the menu: Plays the previous message.

menu.

1 - Send a reply.

2 - Call the person who left the message.

3 - Hear the message envelope: time of receipt, phone number

of caller, duration of message.

* - Return to the Main Menu.

• When pressed during playback: Pauses the playback. Press 8

again to resume the playback.

• When pressed during playback: Advances forward in the

message.

# • When pressed from the menu: Plays the next message or

envelope announcement.

• When pressed during playback: Advances to the end of the

message.

0 Listen to Help.

* Exit.

Options to manage your messages:

Press 1 to play new messages, or press 3 to play old messages (available if you previously saved a message). Then use the following options:

Press To:

2 Save the message.

3 Delete the message.

6 Mark an old (saved) message as new.

0 Listen to Help.

* Exit.

Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W 61

Using Basic Phone Functions

Using the Voicemail System

Options to manage your greetings and password:

From the Main Menu, press 4 for setup options. Then use the following options.

Press To:

1 Record your unavailable message. This greeting plays when the

2 Record your busy message. This greeting plays when both line

3 Record your name. After stating your greeting, press #. Then press 1

phone is not answered within a specified time period. After stating your greeting, press #. Then press 1 to save it, press 2 to listen to it, or press 3 to record a new message.

appearances are in use. After stating your greeting, press #. Then press 1 to save it, press 2 to listen to it, or press 3 to record a new message.

to save it, press 2 to listen to it, or press 3 to record a new message.

4 Record a temporary message to use instead of your unavailable and

busy messages. For example, enable this message when you will be out of the office. After stating your greeting, press #. Then press 1 to save it, press 2 to listen to it, or press 3 to record a new message. After you save this message, it is activated immediately. It remains active until you delete it.

When the temporary message is active, the menu offers two suboptions:

• Press 1 to record your message.

• Press 2 to delete it.

5 Change your password. Enter your password and press #. Then re-

enter it and press #.

0 Listen to Help.

* Return to the main menu.

Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W 62

Using Advanced Phone Features

This chapter describes how to configure advanced features on your IP Phone. It contains these sections:

• Configuring Privacy Features, page 64

• Enabling and Using Dial Assistance, page 66

• Creating and Using Personal Speed Dials, page 67

• Adjusting Your Display Screen, page 69

• Customizing the Ring Tones for Your Extensions, page 75

• Using Star Codes on Cisco IP Phones, page 76

• Using the Interactive Voice Response Menu on Cisco SPA301 and Cisco

SPA501G, page 79

• Connecting a Cisco SPA525 Model Phone to the Wireless Voice

Network, page 80

• Using the Cisco SPA 525G2 With Your Bluetooth-Enabled Mobile Phone,

page 81

• Changing the System Time Settings, page 89

Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W 63

Using Advanced Phone Features

Edit

Y/NOKSave

Cancel

Save

Configuring Privacy Features

Also see Using Star Codes on Cisco IP Phones, page 76.

For Cisco SPA301 and SPA501G, you can configure these features only by using the star codes.

Task Instructions

Blocking or allowing caller ID by using the Setup menu

Cisco SPA50xG models Follow these steps to make anonymous calls. Be

aware that this setting will prevent your calls from reaching recipients who block anonymous calls.

1. Press .

2. Select Preferences.

3. Scroll to Block Caller ID, and then press .

4. Press to choose Ye s (your caller ID will be blocked) or No (your caller ID will be available).

5. Press , and then press .

6. Press to close the menu.

Cisco SPA525G/G2 Follow these steps to make anonymous calls. Be

aware that this setting will prevent your calls from reaching recipients who block anonymous calls.

1. Press .

2. Select User Preferences.

3. Select Call Preferences.

4. Scroll to Block Caller ID.

5. Press the right-arrow navigation button to enter a check mark (your caller ID will be blocked) or to clear the check mark (caller ID will be available).

6. Press .

Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W 64

Using Advanced Phone Features

Edit

Y/NOKSave

Cancel

Save

Configuring Privacy Features

Task Instructions

Blocking or allowing anonymous calls by using the Setup menu

Cisco SPA50xG models Follow these steps to block anonymous calls from

ringing your phone. Any callers who are blocking their Caller IDs will receive a busy signal or a message.

1. Press .

2. Select Preferences.

3. Choose Block Anonymous Call, and then press

4. Press to choose Ye s (anonymous calls are blocked) or No (anonymous calls are allowed).

5. Press , and then press .

6. Press to close the menu.

Cisco SPA525G/G2 You can block caller ID if you want to make

anonymous calls. Be aware that this setting will prevent your calls from reaching recipients who block anonymous calls.

1. Press .

2. Select User Preferences.

3. Select Call Preferences.

4. Scroll to Block Anonym Call.

5. Press the right-arrow navigation button to enter a check mark (anonymous calls are blocked) or to clear the check mark (anonymous calls are allowed).

6. Press .

Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W 65

Using Advanced Phone Features

Edit

Y/N

Save

Cancel

Save

Dial

Enabling and Using Dial Assistance

If you enable dial assistance, when you place calls, the screen will display phone numbers based on the best matched entries in the Directory and Call History lists.

Not available on Cisco SPA301 or Cisco SPA501G.

Task Instructions

Enabling or disabling dial assistance

Cisco SPA50xG models

Cisco SPA525G/G2

1. Press .

2. Select Preferences.

3. Choose Dial Assistance, and then press

4. Press to choose Ye s (dial assistance is enabled) or No (dial assistance is disabled).

5. Press , and then press .

6. Press to close the menu.

1. Press .

2. Select User Preferences.

3. Select Call Preferences.

4. Scroll to Dial Assistance.

5. Press the right-arrow navigation button to enter a check mark (the feature is enabled) or to clear the check mark (the feature is disabled).

6. Press .

Using dial assistance

If enabled

Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W 66

1. Begin dialing a number. The phone displays similar numbers that you have dialed in the past.

2. Press the navigation button to scroll down.

3. When a number is selected, press to complete the call.

Using Advanced Phone Features

Save

Creating and Using Personal Speed Dials

Your phone administrator may have configured speed dials on your phone. You also can configure your own personal speed dials.

NOTE Allowed digits depend on the internal dial plan. You cannot use a digit that functions

as a one-digit extension number or as a steering digit to select an outside line.

Not available on Cisco SPA301 or Cisco SPA501G

Task Instructions

Creating a personal speed dial on an unused phone button

Using a speed dial on a phone button

Not available on Cisco SPA301 or Cisco SPA501G, or Cisco SPA502G

1. Press an unlabeled button and hold down for three to four seconds. The Define Speed Dial window appears.

2. Enter a name for the speed dial. This name will appear as the button label on the phone screen. For more information, see Entering and Editing

Characters, page 23.

3. Press the down-arrow navigation button to move the cursor to the PhoneNo field. Enter the phone number.

4. Press . The selected button now displays the name and a special feature icon.

Note: Personal speed dials can be overwritten if your phone administrator adds buttons to your phone.

Not available on Cisco SPA301 or Cisco SPA501G

1. Lift the handset, press or , or press a line button (if applicable).

2. Press your personal speed dial button to place a call to the specified number.

Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W 67

Using Advanced Phone Features

EditOKSave

Cancel

Save

Dial

Creating and Using Personal Speed Dials

Task Instructions

Creating a numeric speed dial

1. Press .

2. Select the Speed Dial option.

3. Scroll to an unused entry or to choose an existing speed dial.

4. Press .

5. Enter the number to assign to the speed dial. For an outbound call, include the dialing prefix required to get an outside line, as well as any long-distance prefix required for your phone service. (No dialing prefix is required on a shared line.)

6. Cisco SPA525G/G2 only: Optionally, enter a name. For more information, see Entering and

Editing Characters, page 23.

7. S av e yo u r e n t r y :

• Cisco SPA501G models: Press and

then press . Press to close the menu.

Using a numeric speed dial by using the keypad

Using a numeric speed dial by using the Setup button

• Cisco SPA525G/G2: Press .

1. Lift the handset, press or , or press a line button (if applicable).

2. Press the keypad number for your speed dial. On Cisco SPA501G, the call is placed automatically. On all other models, complete the following step.

3. Press . A call is placed to the specified extension or phone number.

1. Press .

2. Select the Speed Dial option.

3. Scroll to the number that you want to dial.

4. Press .

Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W 68

Using Advanced Phone Features

Save

Adjusting Your Display Screen

Not available on Cisco SPA301 or Cisco SPA501G

You can adjust the contrast and the backlight timer for your phone’s display screen.

Task Instructions

Adjusting the contrast

Cisco SPA50xG models

Adjust the brightness

Cisco SPA525G/G2

1. Pres s

2. Select LCD Contrast.

3. Use the navigation button to adjust the screen contrast. Pressing the left-arrow navigation button decreases the contrast. Pressing the right-arrow navigation button increases the contrast.

4. Press .

1. Pres s

2. Select User Preferences.

3. Select Screen Preferences.

4. Scroll to Display Brightness. The default contrast is 15.

5. Enter a number between 1 (lowest) and 15 (greatest) to change the brightness.

6. Press .

Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W 69

Using Advanced Phone Features

Edit

Option

Save

Cancel

Save

Adjusting Your Display Screen

Task Instructions

Adjusting the backlight timer

Cisco SPA50xG models The screen backlight turns off after a specified

period of inactivity. You can adjust this setting.

1. Press .

2. Select Preferences.

3. Scroll to Back Light Timer, and then press

4. Press repeatedly until the desired setting appears. The choices are 10 seconds, 20 seconds, 30 seconds, or AlwaysOn, and Off.

Cisco SPA525G/G2

5. Press , and then press .

6. Press to close the menu.

1. Press .

2. Select User Preferences.

3. Select Screen Preferences.

4. Scroll to Backlight Timer (sec). The default delay is 30 seconds.

5. Enter the number of seconds to display the backlight.

6. Press .

Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W 70

Using Advanced Phone Features

Edit

Y/NOKSave

Cancel

Save

EditOKSave

Cancel

Adjusting Your Display Screen

Configuring the Phone Screen Saver

You can enable your phone’s screen saver and specify its appearance and the amount of time for the phone to be idle before it begins. The screen saver is disabled by default.

Task Instructions

Enabling or disabling your screen saver

Cisco SPA50xG models

Cisco SPA525G/G2

1. Press .

2. Select Screen Saver Mode.

3. Scroll to Enable Screen Saver, and then press

4. Press to choose Ye s (screen saver is enabled) or No (screen saver is disabled).

5. Press , and then press .

6. Press to close the menu.

1. Press .

2. Select User Preferences.

3. Select Screen Preferences.

4. Scroll to Screen Saver.

5. Press the right-arrow navigation button to enter a check mark (screen saver is enabled) or to clear the check mark (screen saver is disabled).

6. Press .

Setting the timer for the screen saver (if enabled)

Cisco SPA50xG models

Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W 71

1. Press .

2. Select Screen Saver Mode.

3. Scroll to Screen Saver Wait Time, and then press .

4. Enter the time, in seconds, to wait before the screen saver starts.

5. Press , and then press .

6. Press to close the menu.

Using Advanced Phone Features

Save

Adjusting Your Display Screen

Task Instructions

Setting the timer for the screen saver (if enabled

Cisco SPA525G/G2

1. Press .

2. Select User Preferences.

3. Select Screen Preferences.

4. Scroll to Screen Saver Settings.

5. Press the right-arrow navigation button to open the Screen Saver Settings menu.

6. Press the down-arrow navigation button to select Trigger Interval (sec).

7. Enter the time, in seconds, to wait before the screen saver starts.

8. Press .

Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W 72

Using Advanced Phone Features

EditOKSave

Cancel

Adjusting Your Display Screen

Task Instructions

Adjusting the screen saver display (if enabled)

Cisco SPA50xG models

1. Press .

2. Select Screen Saver Mode.

3. Scroll to Screen Saver Icon, and then press

4. Press Option repeatedly to display the options:

• Background Picture: Displays a message,

“Press any key to unlock your phone.”

• Station Time: Displays the primary extension

number. the time, and the Background Picture message.

• Lock: Displays an animated lock icon and the

Background Picture message.

• Phone: Displays an animated phone icon and

the Background Picture message.

• Date/Time: Displays the date, the time, and

the Background Picture message.

5. Press , and then press .

6. Press to close the menu.

Note: To view the selected option, follow the instructions for Enabling your screen saver

immediately (if enabled) Cisco SPA50xG models only.

Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W 73

Using Advanced Phone Features

Set

Back

Activ

Adjusting Your Display Screen

Task Instructions

Adjusting the screen saver display (if enabled)

Cisco SPA525G/G2

1. Press .

2. Select User Preferences.

3. Select Screen Preferences.

4. Scroll to Screen Saver Settings.

5. Press the right-arrow navigation button to open the Screen Saver Settings menu.

6. Press the right-arrow navigation button to view the available options for the screen saver type.

• Clock: Displays the date and time.

• Black Background, Gray Background, or

Black/Gray Rotation: Displays the selected color,. In the “rotation” option, the two colors alternate.

• Picture Rotation and Digital Frame:

Displays a series of pictures for a few seconds each.

Enabling your screen saver immediately (if enabled)

Cisco SPA50xG models only

7. When the desired option is displayed, press

8. Press to return to the previous screen.

1. Press .

2. Scroll to Screen Saver Mode, and then press

. The screen saver appears on the phone

screen.

Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W 74

Using Advanced Phone Features

Changes

Play

Select

Cancel

Play

Select

Save

Customizing the Ring Tones for Your Extensions

Not available on Cisco SPA301 or Cisco SPA501G

You can choose a different ring tone for each extension of your phone

NOTE For information about customizing the ring tones for your contacts, see Using Your

Contact List (Personal Address Book), page 51.

Task Instructions

Changing a ring tone

Cisco SPA50xG models

Cisco SPA525G/G2

1. Press .

2. Select Ring Tone.

3. Scroll to the extension that you want to set up, and then press .

4. Scroll through the ring tones. Press to play the selected ring tone. Press to choose the ringtone.

5. When the Ring Tone screen appears, either choose another extension, or press to close the screen.

1. Press .

2. Select User Preferences.

3. Select Audio Preferences.

4. Scroll to the extension for which you want to select a ring tone and press the right-arrow navigation button.

5. Scroll through the ring tones. Press to play the selected ring tone. Press to choose the ringtone.

6. Press .

Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W 75

Using Advanced Phone Features

*code

Dial

Cancel

Using Star Codes on Cisco IP Phones

You can use “star codes” to access phone supplementary services. Choose a star code from a list on the phone screen, or enter the star code manually.

Choosing a star code from a list:

• Cisco SPA50xG models (except 501G): Press the right-arrow navigation

button until appears. Press . Press the down-arrow navigation button to select a star code. Then press . Additional prompts may appear.

• Cisco SPA525G/G2: Press Option, and then select Input Star Code. Press

the down-arrow navigation button to select a star code. Additional prompts may appear.

Entering a star code manually:

• During an active call: Place the call on hold. Press and then enter the

code.

• For a new call: Lift the handset, select or , or press a line button.

Press and then enter the code.

For some codes, you may need to press Dial to continue (not required on Cisco SPA301 or Cisco SPA501G). For some codes, additional prompts will appear (or a tone will play on Cisco SPA301 or Cisco SPA501G). For more information, refer to the following table.

Enter: To do this: Notes

*36 Pick up a ringing call for a

particular extension.

Not available on Cisco SPA301 or Cisco SPA501G

You will be prompted to enter the extension number of the ringing phone. Then press

. When the call information appears, press to confirm. Press if you do not want to pick up the call.

Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W 76

Using Advanced Phone Features

Dial

Cancel

Using Star Codes on Cisco IP Phones

Enter: To do this: Notes

*37 Pick up a ringing call from

a list of calls.

*38 Park a call. You will be prompted on the screen (or with

*39 Unpark a call. You will be prompted on the screen (or with

*56 Enable call waiting. If a

new call is received during an active call, a tone plays.

Not available on Cisco SPA301 or Cisco SPA501G

A list of ringing calls will appear on the screen. Scroll to the call that you want to pick up, and then press . When the call information appears, press to confirm. Press if you do not want to pick up the call.

a tone on Cisco SPA301 and Cisco SPA501G). Enter one or more digits to identify the park slot. Then press the call.

a tone on Cisco SPA301 and Cisco SPA501G). Enter the park slot number. Then press to retrieve the call.

The feature is active until you disable it. If you hear the call waiting tone during a call, press the flash hook button to switch from one call to another.

to park

*57 Disable call waiting.

*66 Enable Call Back. The

phone will repeatedly dial a busy number until the called party rings or answers. The phone then alerts you that the call has gone through.

*67 Block Caller ID. Your caller

ID will not be transmitted.

*68 Unblock Caller ID.

*69 Call the last number that

called your phone.

Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W 77

After you enter the star code, enter the phone number to dial. The feature is active until you disable it.

This feature remains enabled until you disable it. Be aware that this setting will prevent your calls from reaching recipients who block anonymous calls.

Using Advanced Phone Features

Dial

Using Star Codes on Cisco IP Phones

Enter: To do this: Notes

*70 Disable call waiting for a

single call.

*71 Enable call waiting for a

single call. If a new call is received during an active call, a tone plays.

*72 Enable Call Forward All.

Forwards all incoming calls to the specified number.

*73 Disable Call Forward All.

*77 Enable anonymous call

blocking. Anonymous calls will be ignored.

When entering the star code, also enter the phone number that you want to call. Then press . Call waiting is disabled for the duration of the call.

When entering the star code, also enter the phone number that you want to call. Then press . This feature is active for the duration of the call.

You will be prompted on the screen (or with a tone on Cisco SPA301 and Cisco SPA501G). Enter an extension or a phone number. For an outbound call, include the dialing prefix required to get an outside line, as well as any long-distance prefix required for your phone service. (No dialing prefix is required on a shared line.)

This feature is active until you disable it.

This feature is active until you disable it by entering *87.

*78 Enable Do Not Disturb. This feature is active until you disable it.

*79 Disable Do Not Disturb.

*86 Disable Call Back.

*87 Disable anonymous call

blocking.

*96 Page an extension or

paging group.

Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W 78

You will be prompted on the screen (or with a tone on Cisco SPA301 and Cisco SPA501G). Enter the extension or paging group extension that you want to page.

This feature is active until you disable it. Note: If a phone is not set up to auto-answer pages, the call will ring as a normal voice call.

Using Advanced Phone Features

Using the Interactive Voice Response Menu on Cisco SPA301 and Cisco SPA501G

Enter: To do this: Notes

*98 Perform a blind transfer. You will be prompted on the screen (or with

a tone on Cisco SPA301 and Cisco SPA501G). Enter an extension or a phone number. For an outbound call, include the dialing prefix required to get an outside line, as well as any long-distance prefix required for your phone service. (No dialing prefix is required on a shared line.) This feature is active until you disable it.

Using the Interactive Voice Response Menu on Cisco SPA301 and Cisco SPA501G

Cisco SPA301 and Cisco SPA501G provide an interactive voice response menu. You can enter options and receive information about the phone and its operation.

To access the IVR:

STEP 1 On the Cisco SPA301: Lift the handset and enter ****.

On the Cisco SPA501G: Press .

STEP 2 Press 9 for Help, or enter an IVR option as listed in IVR Options below this

procedure.

STEP 3 After entering an option, press .

STEP 4 Follow the instructions from the IVR to enter any other required information.

IVR Options

Number Option

100 Tells you if Dynamic Host Configuration Protocol (DHCP) is enabled.

110 Recites the IP address of the phone.

120 Recites the netmask of the phone.

130 Recites the gateway address.

140 Recites the MAC (hardware) address of the phone.

Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W 79

Using Advanced Phone Features

Select

Connecting a Cisco SPA525 Model Phone to the Wireless Voice Network

Number Option

150 Recites the phone software version.

160 Recites the primary DNS server address.

170 Recites the HTTP port on which the web server listens. Defaults to

80.

180 Recites the IP multicast address.

220 Recites the method of call control (SIP or SPCP).

87778 Restore the phone’s user settings to the default. (Clears all user

settings such as speed dials.) CAUTION: You should perform this action only if requested by your phone administrator or other support personnel.

Press to confirm, or to exit. If you chose to reset, hang up to exit and begin the restore process.

732668 (R-E-B-O-O-T)

73738 (R-E-S-E-T)

Reboot the phone. After entering , hang up to begin rebooting.

Restores the phone to the factory default software and settings. CAUTION: You should perform this action only if requested by your phone administrator or other support personnel.

Press to confirm, or to exit. If you chose to reset, hang up to exit and begin the restore process.

Connecting a Cisco SPA525 Model Phone to the Wireless Voice Network

If the phone administrator enabled a wireless voice network, you can use Cisco SPA525G/G2 wirelessly. Follow this procedure to verify that your phone is connected to the wireless network. If you have questions, consult your phone administrator.

STEP 1 If an Ethernet cable is connected to the phone, remove it and wait for the phone to

reboot. If an Ethernet connection is present on the phone, it is used instead of the Wi-Fi connection.

STEP 2 Press on your phone.

STEP 3 Scroll to Network Configuration and press .

Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W 80

Using Advanced Phone Features

Select

Using the Cisco SPA 525G2 With Your Bluetooth-Enabled Mobile Phone

STEP 4 In the Wi-Fi field, confirm that there is check mark to indicate that Wi-Fi is On. If the

check mark does not appear, press the left-arrow or right-arrow navigation button to enter a check mark in the field.

STEP 5 Select Wireless Profile. The display should show that the phone is connected the

wireless voice network.

NOTE If the connection is not shown, complete the following tasks to connect to the

wireless network by using Wi-Fi Protected Setup. Consult your phone administrator if you need assistance.

a. Press the down-arrow navigation button to move the cursor to Wi-Fi

Configuration.

b. Press the right-arrow navigation button to open the Wi-Fi Configuration menu.

c. Select Wi-Fi Protected Setup. The Select the WPS Mode window appears.

d. Select Push Button Configuration. The Push Button Configuration instructions

appear.

e. On the front panel of the Unified Communications System, press the Wi-Fi

Protected Setup (WPS) button.

f. On the phone, press . The phone displays a message: Connecting to

AP. The phone may reboot before the Wi-Fi connection is working.

NOTE The PC port is not supported in wireless operation. A PC can be connected to the

port only when an Ethernet cable is connected to the phone.

Using the Cisco SPA 525G2 With Your Bluetooth-Enabled Mobile Phone

The Cisco SPA525G2 supports the use of your Cisco IP phone in conjunction with a Bluetooth-enabled mobile phone. You can do the following tasks:

• Pair your Bluetooth-enabled mobile phone and Cisco SPA 525G2. Your

mobile phone is assigned a line button on your Cisco SPA 525G2. You can make and receive mobile calls using the Cisco SPA 525G2.

• Switch audio for in-progress calls between your mobile phone and the

Cisco SPA 525G2.

Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W 81

Using Advanced Phone Features

Select

Save

Using the Cisco SPA 525G2 With Your Bluetooth-Enabled Mobile Phone

• Import your mobile phone address book to your Cisco SPA 525G2 personal

address book.

• Use your Cisco SPA 525G2 as a “handsfree device” for your mobile phone.

NOTE Not all mobile phones support this function. For information about compatible

Bluetooth-enabled mobile phones, visit the Cisco Small Business support community (http://www.cisco.com/go/smallbizsupport), and view the latest Cisco SPA 525G2 release notes available at Cisco.com.

Enabling Bluetooth

STEP 1 Press .

STEP 2 Scroll to User Preferences and press .

STEP 3 Scroll to Bluetooth Configuration and press .

STEP 4 With Bluetooth selected, press the right-arrow navigation button until a blue check

mark appears.

STEP 5 Press .

Pairing Your Cisco SPA 525G2 with a Bluetooth-Enabled Mobile Phone

This feature is based on the following standard Bluetooth profiles:

• Phone Book Access Profile 1.0

• Handsfree Profile 1.5

• Handset Profile 1.1

NOTE Not all mobile phones support this function. For information about compatible

Bluetooth-enabled mobile phones, visit the Cisco Small Business support community (http://www.cisco.com/go/smallbizsupport), and view the latest Cisco SPA 525G2 release notes available at cisco.com.

To pair your Cisco SPA 525G2 with your Bluetooth-enabled mobile phone, you can either initiate pairing from the Cisco SPA 525G2, or from your mobile phone.

Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W 82

Using Advanced Phone Features

Select

Scan

Using the Cisco SPA 525G2 With Your Bluetooth-Enabled Mobile Phone

Initiating Pairing from the Cisco SPA 525G2

STEP 1 Enable Bluetooth as described in the “Enabling Bluetooth” section on page 82.

STEP 2 Press .

STEP 3 Scroll to User Preferences and press .

STEP 4 Scroll to Bluetooth Configuration and press .

STEP 5 Scroll to Bluetooth Mode and press the right-arrow navigation button to choose

one of the following:

• Handsfree: Your Cisco SPA 525G2 will operate as a handsfree device with

a Bluetooth-enabled mobile phone.

• Both: Your Cisco SPA 525G2 will operate with your Bluetooth-enabled

mobile phone or operate with a Bluetooth headset. (See “Connecting Wired

and Wireless Headsets (Optional)” section on page 15.)

NOTE Your Cisco SPA 5 25 G2 will connect to only one device at a time (either

the Bluetooth headset or the Bluetooth-enabled mobile phone.)

If multiple Bluetooth devices are in range of the Cisco SPA 525G2, the order of devices in the Bluetooth Configuration > Bluetooth Profiles list is used, and the device with a higher priority is activated first.

STEP 6 Scroll to Bluetooth Profiles and press the right-arrow navigation button to enter

the profile screen.

STEP 7 Press to scan for your mobile phone.

NOTE Depending on the network environment (for example, the number of Bluetooth

devices and noise level), your Bluetooth headset may not appear on the found devices list. Ensure the headset is powered on and has Bluetooth enabled, and retry the scan.

STEP 8 In the Select a Bluetooth Device to Pair list, select the mobile phone to which you

want to pair and press Connect.

Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W 83

Using Advanced Phone Features

310230

Using the Cisco SPA 525G2 With Your Bluetooth-Enabled Mobile Phone

Initiating Pairing from Your Bluetooth-Enabled Mobile Phone

NOTE The procedure varies depending on your phone model. You must turn Bluetooth on,

and you may need to configure a separate setting to make your mobile phone discoverable by other devices. The following example uses an Apple iPhone.

Before starting, it’s helpful to find the MAC address of your Cisco SPA 525G2 IP phone. From your IP phone, go to the Setup menu and select Status. Select

Product Information. The MAC address is displayed.

STEP 1 On your iPhone, click Settings.

STEP 2 Under General, choose Bluetooth. Ensure Bluetooth is turned on.

STEP 3 In the Bluetooth Window, under Devices, find the MAC address of your Cisco SPA

525G2 IP phone.

STEP 4 Select the MAC address of the Cisco SPA 525G2.

STEP 5 Enter the PIN (the default is 0000) and press Connect.

When paired with your mobile phone, the Cisco SPA 525G2 assigns one of your line buttons to the mobile phone. Your phone is represented by label and a mobile phone icon, as shown near the lower right corner of the following example.

136

My Mobile Phone

The Bluetooth phone icon colors show the status of your mobile phone and/or the Cisco SPA 525G2:

• No icon: Bluetooth is disabled

• Gray icon: Bluetooth is enabled, but the phones are not connected.

Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W 84

Using Advanced Phone Features

Select

Dir

Directory

Import

Using the Cisco SPA 525G2 With Your Bluetooth-Enabled Mobile Phone

• Blue icon: Bluetooth is enabled and the Cisco SPA 525G2 is connected to a

headset.

• Green icon: Bluetooth is enabled and the Cisco SPA 525G2 is connected to

a mobile phone.

To verify the mobile phone configuration:

STEP 1 On the Cisco SPA 525G2, press .

STEP 2 Scroll to User Preferences and press .

STEP 3 Scroll to Bluetooth Configuration and press .

STEP 4 Scroll to Bluetooth Profiles and press the right-arrow navigation button.

The mobile phone appears in the list of Bluetooth devices.

Importing Your Mobile Phone Address Book into the Cisco SPA 525G2

NOTE Not all mobile phones support this function. See the list of Bluetooth-enabled

mobile phones supported with the Cisco SPA 525G2 that is posted at the Cisco support community at http://www.cisco.com/go/smallbizsupport, and also consult the latest Cisco SPA 525G2 release notes available at Cisco.com.

To import your mobile phone book into the personal address book on the Cisco SPA 525G2:

STEP 1 Press or . Alternatively, press and select Directories.

STEP 2 Select Personal Address Book.

STEP 3 Press .

NOTE Depending on your mobile phone, you may need to authorize the Bluetooth

connection, even if the phone is already paired with the Cisco SPA 525G.

The phone displays a status message about the import. If the import is successful, your imported contacts appear in the Directory.

Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W 85

Using Advanced Phone Features

Dial

Directory

Dial

Select

Using the Cisco SPA 525G2 With Your Bluetooth-Enabled Mobile Phone

Making a Mobile Phone Call Using Your Cisco SPA 525G2

When you make a mobile phone call using your Cisco SPA 525G2, your Cisco SPA 525G2 acts as a handsfree device for your phone. The call is made through your mobile phone, but the audio is present on the Cisco SPA 525G2 and the call control is done using the Cisco SPA 525G2, unless you switch back to your mobile phone. (See “Switching Audio from Your Cisco SPA 525G2 to Your Mobile

Phone” section on page 87.)

NOTE Not all mobile phones support this function. See the list of Bluetooth-enabled

STEP 1 Press the line button associated with your mobile phone (the line button is marked

with a mobile phone icon with a flashing lightning bolt).

STEP 2 Complete one of the following tasks:

• Enter a number to dial and press .

• Press and select the Personal Address book. Choose a number

and press .

• Scroll to select a recently called number and press .

NOTE If you usually enter a digit before dialing (such as to reach an outside line),

remember that this call is made through your mobile phone. You should follow the usual practice for making calls on your mobile phone (for example, you probably do not dial a digit to reach an outside line on your mobile phone).

The outgoing call appears on both your Cisco SPA 525G2 and your mobile phone screen. The Cisco SPA 525G2 displays an off-hook icon next to the mobile phone name or number.

After the call is connected, the icon next to the mobile phone shows that the call is established. The audio goes through the Cisco SPA 525G2, although the mobile phone screen also shows a connected call.

Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W 86

Using Advanced Phone Features

Answer

Ignore

Handset

Handsfree

Using the Cisco SPA 525G2 With Your Bluetooth-Enabled Mobile Phone

Receiving Mobile Phone Calls Using the Cisco SPA 525G2

If your mobile phone is paired with the Cisco SPA 525G2, an incoming call to your mobile phone is also shown on the Cisco SPA 525G2.

Use one of the following methods:

• Press to connect to the call.

• Press the flashing line button associated with your mobile phone.

• Lift the handset.

• Press to ignore the call.

Switching Audio from Your Cisco SPA 525G2 to Your Mobile Phone

NOTE You can only switch audio back and forth between the Cisco SPA 525G2 and your

mobile phone if the call is connected using the Cisco SPA 525G2-to-mobile phone feature. (For example, you cannot switch a call on your Cisco SPA 525G2 that is not associated with your mobile phone.)

Not all mobile phones support this function. See the list of Bluetooth-enabled mobile phones supported with the Cisco SPA 525G2 that is posted at the Cisco support community at http://www.cisco.com/go/smallbizsupport, and also consult the latest Cisco SPA 525G2 release notes available at cisco.com.

To switch audio from your Cisco SPA 525G2 to your mobile phone, on a connected call, press .

To switch audio back to the Cisco SPA 525G2 from your mobile phone, on a connected call, press .

Viewing Mobile Phone Battery and Signal Information on Your Cisco SPA 525G2

When a mobile phone call is incoming, outgoing, or connected on your Cisco SPA 525G2, the Cisco SPA 525G2 display shows information about your mobile phone.

NOTE Not all mobile phones support this function. See the list of Bluetooth-enabled

Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W 87

Using Advanced Phone Features

Using the Cisco SPA 525G2 With Your Bluetooth-Enabled Mobile Phone

The display bubble shows the following information:

• Battery indicator: Shows the battery life left on your mobile phone.

• Signal strength: Shows the signal strength for your mobile phone.

• Network (optional): May show the phone network for your mobile phone.

Charging Your Mobile Phone Using Your Cisco SPA 525G2

You can use the USB port on the Cisco SPA 525G2 model to charge your Bluetooth-enabled mobile phone if your phone charger requires a mini-USB port.

Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W 88

Using Advanced Phone Features

*#*#*#*

Save

Changing the System Time Settings

In most cases, the Unified Communications system time settings are controlled by a network time server. However, if the Unified Communications system is not connected to the Internet or if the time server is not reachable, you can set the system clock from any Cisco IP phone in the system. Be aware that this manual setting will be lost if the Unified Communications system loses power.

Not available on Cisco SPA301 and Cisco SPA501G

Task Instructions

Cisco SPA303 and Cisco SPA50x Series IP phones (except Cisco SPA501G)

1. Press .

2. Select Time/Date.

3. Enter the Date in the mm/dd/yy format. Press or for the forward slash. For example, enter 10*01*11 for Oct. 10, 2011.

4. Press the down-arrow navigation button, and then enter the Time in hh:mm:ss format . Press or for the colon. For example, enter 6*21 for 6:21.

5. Press the down-arrow navigation button, and then enter the time zone Offset in ±H:m:s format. Press for + or for -. Press or for the colon. For example, for the U.S. Pacific Time zone, enter *8*00 for -8:00.

6. Press .

7. Press to close the window. The time setting is propagated to the UC320W and the other phones.

Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W 89

Using Advanced Phone Features

Save

Set

Changing the System Time Settings

Task Instructions

Cisco SPA525 and Cisco SPA525G

1. Press .

2. Select Device Administration.

3. Select Date/Time.

4. Move the cursor to Set Current Time Manually. Press the right-arrow navigation button.

5. In the table, press the up or down navigation button to move up or down in the list. Press the right or left navigation button to move to a different field.

6. After entering the year, month, day, hour, and minute, press .

7. P r e s s .

8. Press to close the window. The time setting is propagated to the UC320W and the other phones.

Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W 90

Using an Analog Phone with the Cisco UC320W

This appendix contains information about using an analog phone within the Unified Communications System. The primary purpose of an analog phone is to allow emergency calls if the system becomes available due to a power loss. It also can be used to place and receive calls and is ideal for use as a hot phone (for more information, see Using a Hot Phone, page 35).

Refer to the following topics:

• Basic Calling Functions on Analog Phones, page 91

• Using Star Codes for Special Features on Analog Phones, page 92

Basic Calling Functions on Analog Phones

Ta sk I ns t ru c tio ns

Placing a call

Answering a call Lift the receiver, or activate the speaker, if

1. Lift the receiver, or activate the speaker, if applicable.

2. Dial an extension number or an external number. You may need to press a digit such as 9 to get an outside line.

applicable.

Holding and resuming a call

Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W 91

Press the hook flash button to place a call on hold. A long tone sounds. You can dial another number, or set aside the receiver. To resume the call, press the flash hook button again.

Using an Analog Phone with the Cisco UC320W

Using Star Codes for Special Features on Analog Phones

Task Instructions

Creating a conference call

Handling multiple calls If you receive a second call during an active call,

Transferring a call While on a call with the first party, press the hook

Checking voicemail (if enabled)

Call the first party. Press the hook flash button, and then call the other party. Press the hook flash again to join all parties in a conference call.

press the hook flash button. The first call is placed on hold, and the other call is answered. To toggle between the calls, press the flash hook button.

flash button. Then call the other party. Hang up to transfer the call immediately, or announce the call first and then hang up.

If there is new voicemail for the extension, you will hear a stutter dial tone when you use an FXS phone. To check your voicemail:

1. Dial the voicemail pilot number (default 395).

2. Enter the mailbox number.

3. Enter the password (default 12345).

Using Star Codes for Special Features on Analog Phones

For special features, you can use the following star codes.

Enter: To do this: Notes

*39 Unpark a call that was

parked from another phone.

*56 Enable call waiting. If a

new call is received during an active call, a tone plays.

*57 Disable call waiting.

You will be prompted with a tone. Enter the park slot number. Then press to retrieve the call.

The feature is active until you disable it. If you hear the call waiting tone during a call, press the flash hook button to switch from one call to another.

Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W 92

Using an Analog Phone with the Cisco UC320W

Using Star Codes for Special Features on Analog Phones

Enter: To do this: Notes

*66 Enable Call Back. The

phone will repeatedly dial a busy number until the called party rings or answers. The phone then alerts you that the call has gone through.

*67 Block Caller ID. Your caller

ID will not be transmitted.

*68 Unblock Caller ID.

*69 Call the last number that

called your phone.

*70 Disable call waiting for a

single call.

*71 Enable call waiting for a

single call. If a new call is received during an active call, a tone plays.

If you make a call that receives busy tone or goes to voicemail, hang up your phone and then lift the receiver and enter this star code. After you hang up, the system will attempt to redial the called number until it is no longer busy. At this point, your analog phone will ring.

This feature remains enabled until you disable it. Be aware that this setting will prevent your calls from reaching recipients who block anonymous calls.

After you enter the code, dial tone plays. You can then dial the number. This feature is active for the duration of the call.

*72 Enable Call Forward All.

Forwards all incoming calls to the specified number.

*73 Disable Call Forward All.

*77 Enable anonymous call

blocking. Anonymous calls will be ignored.

*78 Enable Do Not Disturb. This feature is active until you disable it.

*79 Disable Do Not Disturb.

*86 Disable Call Back.

Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W 93

After you enter the star code, a tone plays. Enter the phone number where you want to forward your calls. For an external number, include any digit that is required to get an outside line.

This feature is active until you disable it.

This feature is active until you disable it by entering *87.

Using an Analog Phone with the Cisco UC320W

Using Star Codes for Special Features on Analog Phones

Enter: To do this: Notes

*87 Disable anonymous call

blocking.

*96 Page an extension or

paging group.

*98 Perform a blind transfer. During an active call, press the hook flash

After you enter the star code, a tone plays. Enter the extension that you want to page. Note: If a phone is not set up to auto-answer pages, the call will ring as a normal voice call.

button to place the call on hold. When you hear a long tone, enter the star code. A short tone plays. Enter the number where you want to transfer the call.

Note: This feature works only if the analog phone has a hook flash button.

Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W 94

Where to Go From Here

Cisco provides a wide range of resources to help you obtain the full benefits of your IP phone.

Support

Cisco Small Business Support Community

Product Documentation

Cisco SPA500 Series IP Phones

SPA300 Series Phones www.cisco.com/go/300phones

Cisco Small Business

Cisco Small Business Home

www.cisco.com/go/smallbizsupport

www.cisco.com/go/spa500phones

www.cisco.com/smb

Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W 95

Cisco Systems SPA301, SPA303 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Getting Started

Overview of the Cisco Small Business IP Phones

Phone Features

Model Comparison

Phone Components of Cisco SPA301

Phone Components of Cisco SPA303 and Cisco SPA500 Series Models

Cisco SPA500S Attendant Console

Connecting Wired and Wireless Headsets (Optional)

Using Softkeys to Handle Calls

Using Your Line Buttons

Extensions

Shared Lines

Using the Feature Buttons

Status Indicators

Entering and Editing Characters

Using Basic Phone Functions

Choosing an Audio Device

Adjusting Volume and Muting

Placing, Answering, and Managing Calls

Placing a Call

Answering, Diverting, and Ending Calls

Managing Multiple Calls

Using a Hot Phone

Using a Paired Phone

Using the Intercom and Paging Features

Transferring Calls

Viewing and Returning Missed Calls

Forwarding All Calls

Setting Do Not Disturb

Enabling or Disabling Call Waiting

Picking Up a Call for Another Extension

Parking a Call

Creating a Three-Way Conference Call

Using the Phone Directories

Using Your Contact List (Personal Address Book)

Using the Call History Lists

Using the Corporate Directories

Setting or Changing a Phone Password

Using the Voicemail System

Setting Up Your Voicemail Box

Accessing Voicemail

Voicemail Options

Using Advanced Phone Features

Configuring Privacy Features

Enabling and Using Dial Assistance

Creating and Using Personal Speed Dials

Adjusting Your Display Screen

Configuring the Phone Screen Saver

Customizing the Ring Tones for Your Extensions

Using Star Codes on Cisco IP Phones

Using the Interactive Voice Response Menu on Cisco SPA301 and Cisco SPA501G

Connecting a Cisco SPA525 Model Phone to the Wireless Voice Network

Using the Cisco SPA 525G2 With Your Bluetooth-Enabled Mobile Phone

Enabling Bluetooth

Pairing Your Cisco SPA 525G2 with a Bluetooth-Enabled Mobile Phone

Importing Your Mobile Phone Address Book into the Cisco SPA 525G2

Making a Mobile Phone Call Using Your Cisco SPA 525G2

Receiving Mobile Phone Calls Using the Cisco SPA 525G2

Switching Audio from Your Cisco SPA 525G2 to Your Mobile Phone

Viewing Mobile Phone Battery and Signal Information on Your Cisco SPA 525G2

Charging Your Mobile Phone Using Your Cisco SPA 525G2

Changing the System Time Settings

Using an Analog Phone with the Cisco UC320W

Basic Calling Functions on Analog Phones

Using Star Codes for Special Features on Analog Phones

Where to Go From Here