Corporate Headquarters
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-1706
USA
http://www.cisco.com
Tel: 408 526-4000
800 553-NETS (6387)
Fax: 408 526-4100
Cisco PIX Device Manager
Installation Guide
Version 3.0
Text Part Number: 78-15483-01
THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS MANUAL ARE SUBJECT TO CHANGE WITHOUT NOTICE. ALL
STATEMEN TS , INF O RMA TION, AND RE C OM ME ND AT IO NS IN TH IS MA NU AL ARE B ELI EV ED TO BE ACCURAT E B U T ARE PRE S EN TED W ITH O UT
WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. USERS MUST TAKE FULL RESPONSIBILITY FOR THEIR APPLICATION OF ANY PRODUCTS.
THE SOFTWARE LICENSE AND LIMITED WARRANTY FOR THE ACCOMPANYING PRODUCT ARE SET FORTH IN THE INFORMATION PACKET THAT
SHIPPED WITH THE PRODUCT AND ARE INCORPORATED HEREIN BY THIS REFERENCE. IF YOU ARE UNABLE TO LOCATE THE SOFTWARE LICENSE
OR LIMITED WARRANTY, CONTACT YOUR CISCO REPRESENTATIVE FOR A COPY.
The Cisco implementatio n of TCP he ader co mpres sion is an adap tat ion of a pro gram developed by the Unive rsi ty of California , Berke ley (U CB) a s part of UC B’s publi c
domain version of the UNIX oper ati ng system. All ri ghts rese rved . Copyri ght © 198 1, Rege nts of the Unive rsi ty of C alifornia .
NOTWITHSTANDING ANY OTHER WARRANTY HEREIN, ALL DOCUMENT FILES AND SOFTWARE OF THESE SUPPLIERS ARE PROVIDED “AS IS” WITH
ALL FAULTS. CISCO AND THE ABOVE-NAMED SUPPLIERS DISCLAIM ALL WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING, WITHOUT
LIMITATION, THOSE OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT OR ARISING FROM A COURSE OF
DEALING, USA GE, OR TRADE P R AC T I CE .
IN NO EVENT SHALL CIS CO OR ITS SUPPLIERS BE LI ABLE FOR ANY INDIRECT, SPECIAL, CONSEQUENTIAL, OR INCIDENTAL DAMAGES, INC LUDING,
WITHOU T LI MIT ATI ON, LO ST P ROF ITS O R L OSS OR DAM AG E TO DAT A AR ISI NG OU T OF T HE US E OR INA BIL ITY T O USE TH IS M ANU AL , EVE N I F CIS CO
OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES
This doc ument is to be used in conjunct ion with th e appropriate documentati on f or your Cisco PIX Firewall system.
CCIP, CCSP, the Cisco Arrow l ogo, the Ci sco Powered Network m ark, Cis co Unity , Foll ow Me Browsi ng, Fo rmSha re, and Sta ckWise a re trade marks of Cisco Sys tems, In
Changing the Way We Work, Live, Play, and Learn, and iQuick Study are service marks of Cisco Systems, Inc.; and Aironet, ASIST, BPX, Catalyst, CCDA, CCDP, CCIE, CC
CCNP, Cisco, the Cisco Cert ified Inter netw ork Exp ert logo, C isco IO S, the Cisco IO S logo, Ci sco Pres s, Cisco Syst em s, Cisco Systems Capital, the Cisco Systems logo,
Empowering the Internet Gene ration, En te rprise /Solver , EtherCh anne l, Eth erSwitc h, Fas t Step, G igaStack , Interne t Quotient, IOS, IP /TV, iQ E x pertis e, the i Q l o go , iQ Net
Readiness Scorecard, LightStream, MGX, MICA, the Networkers logo, Networking Academy, Network Registrar, Packet, PIX, Post-Routing, Pre-Routing, RateMUX, Regi
ScriptShare, SlideCast, SMARTnet, StrataView Plus, Stratm, SwitchProbe, TeleRouter, The Fastest Way to Increase Your Internet Quotient, TransPath, and VCO are regis
t
trademarks of Cisco Systems, Inc . and /or its aff iliates i n the U .S. and ce rtain ot her countri e s.
All other trademarks mentio ned in this doc ume nt or Web site are the prope rty of their re spect ive ow ners. T he use of th e word pa rtner does not i mply a pa rtnersh ip relat ions
between Cisco and any other com pany . (0304R)
Cisco PIX Device Manager Inst allati on Guide
Copyright © 2003 Cisco Syst ems, Inc.
All rights res er ved.
iii
Cisco PIX Device Manager Installation Guide, Version 3.0
78-15483-01
CONTENTS
Preface vii
Document Objectives vii
Audience vii
Installation Warning viii
Safety Warning Description ix
Document Organization xiii
Document Conventions xiii
Terms and Acronym s xiv
Related Documentation xv
Obtaining Documentation xv
Cisco.com xv
Document ation C D-R OM xv
Ordering Documentation xv
Document ation Fe edb ack xvi
Obtaining Technical Assistance xvi
Cisco TAC Website xvi
Opening a TAC Case xvi
TAC Case Priority Definitions xvii
Obtaining Additional Publications and Information xvii
Overview 1 - 1
Introduction 1 - 1
Data Encryption Overview 1 - 2
PIX Firewall System Requirements 1 - 4
PIX Firewall System Interoperability with PDM 1 - 4
Flash Memory Requirements 1 - 5
Maximum Configuration File Size 1 - 5
Software Requirements 1 - 6
Upgrading to a New Software Release 1 - 6
PC/Workstation Requirements 1 - 6
Supported Platforms 1 - 8
Windows 1 - 8
Sun Solaris 1 - 9
Red Hat Linux 1 - 9
Contents
iv
Cisco PIX Device Manager Installation Guide, Version 3.0
78-15483-01
Preparing to Install PDM 2 - 1
Notes and Cautions 2 - 1
Caution 2 - 2
Installation Checklist 2 - 2
Preparing to Install PDM 2 - 3
Determining the IP Address of Your Server 2 - 4
Windows NT, Windows 2000, or Windows XP 2 - 4
Windows 98 or Wind ows ME 2 - 4
Sun Solaris 2 - 5
Linux 2 - 5
Installing PDM 3 - 1
Download ing the PDM S oftw are 3 - 1
Download ing PDM from Cisco .c om 3 - 1
Downloading PDM Using FTP 3 - 2
Installing PDM 3 - 2
Loading the PDM Ima ge 3 - 4
Configuring PDM 4 - 1
Starting PDM with Internet Explorer 4 - 1
Starting PDM with Netscape Navigator 4 - 2
PDM Home Page 4 - 3
Using the PDM Startup Wizard 4 - 4
VPN Wizard 4 - 5
Site-to-Site VPN 4 - 5
Remote Access VPN 4 - 5
Select Interface 4 - 6
Configuring VP N Tunne ls 4 - 6
Configurat ion Rec omm en datio ns 4 - 6
Tips and Troubleshooting 5 - 1
Checking Your Connection to the PIX Firewall 5 - 1
Tips on Using PDM 5 - 2
Troubleshooting 5 - 3
Using a TFTP Server A - 1
Obtaining a Windows TFTP Server A - 1
Enabling UNIX TFTP Support A - 2
Enabling TFTP Access on a Sun Solaris System A - 2
Contents
v
Cisco PIX Device Manager Installation Guide, Version 3.0
78-15483-01
Enabling TFTP Access on a Linux System A - 2
TFTP Download Error Codes A - 3
I
NDEX
Contents
vi
Cisco PIX Device Manager Installation Guide, Version 3.0
78-15483-01
vii
Cisco PIX Device Manager Installation Guide
78-15483-01
Preface
This prefa ce in clu d e s t he f ol lowin g s ect io ns:
• Document Objectives, page vii
• Audience, pagevii
• Installation Warning, page viii
• Installation Warning, page viii
• Document Organization, page xiii
• Document Conventions, page xiii
• Terms and Acro ny ms, pa ge x iv
• Related Documentation, page xv
• Obtaining Documentation, page xv
• Obtaini ng Technical A ssistance, p ag e xvi
• Obtaining Additional Publications and Information, page xvii
Document Objectives
This guide describes how to install and access the Cisco PIX Device Manager (PDM) software.
Audience
This guide is for network administrators who perform the following:
• Manage network security
• Install an d co nfigu re fi rewalls
viii
Cisco PIX Device Manager Installation Guide
78-15483-01
Preface
Installation Warning
Installati on Warning
Warning
Only trained and qualified personnel should be allowed to install, replace, or service
this equipment.
Waarschuwing
Deze apparatuur mag alleen worden geïnstalleerd, vervangen of hersteld door bevoegd
geschoold personeel.
Varoitus
Tämän laitteen saa asentaa, vaihtaa tai huoltaa ainoastaan koulutettu ja laitteen
tunteva henkilökunta.
Attention
Il est vivement recommandé de confier l'installation, le rem placement et la m aintenance de ces
équipements à des personnels qualifiés et expérimentés.
Warnung
Das Installieren, Ersetzen oder Bedienen dieser Ausrüstung sollte nur geschultem, qualifiziertem
Personal gestattet werden.
Figyelem!
A berendezést csak szakképzett személyek helyezhetik üzembe, cserélhetik és tart hatják karban.
Avvertenza
Questo apparato può essere installato, sostituito o mantenuto unicamente da un personale
competente.
Advarsel
Bare opplært og kvalifisert personell skal foreta installasjoner, utskiftninger eller service på
dette utstyret.
Aviso
Apenas pessoal treinado e qualificado deve ser autorizado a i nstalar, substituir ou fazer a revisão
deste equipamento.
¡Advertencia!
Solamente el personal calificado debe instalar, reemplazar o utilizar este equipo.
Varning!
Endast utbildad och kvalificerad personal bör få ti llåtelse att i nstall era, byta ut eller reparera
denna utrustning.
ix
Cisco PIX Device Manager Installation Guide
78-15483-01
Preface
Safety Warning Descripti on
Safety Warning Descri ption
Warning
IMPORTANT SAFETY I NST RU CTIONS
This warning symbol means danger. You are in a si tuation that could caus e bodily injury. Before you
work on any equipment, be aware of the hazards involved with electrical circuitry and be familiar
with standard practices for preventing accidents. To see translations of the warnings that appear in
this publication, refer to the translated saf ety warnings that accompanied t his devi ce.
Note: SAVE THESE INSTRUCTIONS
Note: This documentation is to be used in conjunction with the specific product installation gui de
that shipped with the product. Please refer to the Installation Guide, Configuration Guide, or other
enclosed additional documentation for further details.
Waarschuw ing
BELANGRIJKE VEILI GH EIDSINSTRUCTIE S
Dit waarschuwingssymbool betekent gevaar. U verkeert in een situatie die lichamelijk letsel kan
veroorzaken. Voordat u aan enige apparatuur gaat werken, dient u zich bewust te zijn van de bij
elektrische schakelingen betrokken risico's en dient u op de hoogte te zijn van de standaard
praktijken om ongelukken te voorkomen. Voor een vertaling van de waarschuwingen die in deze
publicatie verschijnen, dient u de vertaalde veiligheidswaarschuwingen te raadplegen die bij dit
apparaat worden geleverd.
Opmerking BEWAAR DEZE INSTRUCTIES.
Opmerking Deze documentatie dient gebruikt te worden in combinatie met de
installatiehandleiding voor het specifieke product die bi j het product wordt geleverd. Raadpleeg de
installatiehandleiding, configuratiehandleiding of andere verdere ingesloten documentatie voor
meer informatie.
Varoitus
TÄRKEITÄ TURVALLISUUTEEN LIITTYVIÄ OHJEITA
Tämä varoitusmerkki merkitsee vaaraa. Olet tilanteessa, joka voi johtaa ruumiinvammaan. Ennen
kuin työskentelet minkään laitteiston parissa, ota selvää sähkökytkentöihin liittyvistä vaaroista ja
tavanomaisista onnettomuuksien ehkäisykeinoista. Tässä asiakirjassa esitettyjen varoitusten
käännökset löydät laitteen mukana toimitetuista ohjeista.
Huomautus SÄILYTÄ NÄMÄ OHJEET
Huomautus Tämä asiakirja on tarkoitettu käytettäväksi yhdessä tuotteen mukana tulleen
asennusoppaan kanssa. Katso lisätietoja asennusoppaasta, kokoonpano-oppaasta ja muista
mukana toimitetuista asiakirjoista.
x
Cisco PIX Device Manager Installation Guide
78-15483-01
Preface
Safety Warning Description
Attention
IMPORTANTES INFOR MATIONS DE SÉCURITÉ
Ce symbole d'avertissement indique un danger. Vous vous trouvez dans une situation pouvant caus er
des blessures ou des dommages corporels. Avant de travailler sur un équipement, soyez conscient
des dangers posés par les circuits électriques et familiarisez-vous avec les procédures couramment
utilisées pour éviter les accidents. Pour prendre connaissance des traductions d'avertissements
figurant dans cette publication, consultez les consignes de sécurité traduites qui accompagnent cet
appareil.
Remarque CO NSERV EZ CES INFO RMATIONS
Remarque Cette documentation doit être utilisée avec le guide spécifique d'installation du produit
qui accompagne ce dernier. Veuillez vous reporter au Guide d'installation, au Guide de
configuration, ou à toute autre documentation jointe pour de pl us amples renseignements.
Warnung
WICHTIGE SI CHERHEI TSAN WEISUNG EN
Dieses Warnsymbol bedeutet Gefahr. Sie befinden sich in einer Situat ion, die zu einer
Körperverletzung führen könnte. Bevor Sie mit der Arbeit an irgendeinem Gerät beginnen, seien Sie
sich der mit elektrischen Stromkreisen verbundenen Gefahren und der Standardpraktiken zur
Vermeidung von Unfällen bewusst. Übersetzungen der in dieser Veröffentlichung enthaltenen
Warnhinweise sind im Lieferumfang des Geräts enthalten.
Hinweis BEWAHREN SIE DIESE SICHERHEITSANWEISUNGEN AUF
Hinweis Dieses Handbuch ist zum Gebrauch in Verbindung mit dem Installationshandbuch für Ihr
Gerät bestimmt, das dem Gerät beiliegt. Entnehmen Sie bi tte alle weiteren Informationen dem
Handbuch (Installations- oder Konfigurationshandbuch o. Ä.) für Ihr spezif isches Gerät.
Figyelem!
FONTOS BIZTONSÁGI ELÕÍRÁSOK
Ez a figyelmezetõ jel veszélyre utal. Sérülésveszélyt rejtõ helyzetben van. Mielõtt bármely
berendezésen munkát végezte, legyen figyelemmel az elektromos áramkörök okozta kockázatokra,
és ismerkedjen meg a szokásos balesetvédelmi eljárásokkal. A kiadványban szereplõ
figyelmeztetések fordítása a készülékhez mellékelt biztonsági figyelmeztetések között tal álható.
Megjegyzés ÕRIZZE MEG EZEKET AZ UTAS ÍTÁSOKAT!
Megjegyzés Ezt a dokumentációt a készülékhez mellékelt üzembe helyezési útmutatóval együtt kell
használni. További tudnivalók a mellékelt Üzembe helyezési útmutatóban (Installation Guide),
Konfigurációs útmutatóban (Configuration Guide) vagy más dokumentumban találhatók.
Avvertenza
IMPORTANTI ISTRUZIONI SULLA SICUREZZA
Questo simbolo di avvertenza indica un pericolo. La situazione potrebbe causare infortuni alle
persone. Prima di intervenire su qualsiasi apparecchi atura, occorre essere al corrente dei pericoli
relativi ai circuiti elettrici e conoscere le procedure standard per la prevenzione di incidenti. Per le
traduzioni delle avvertenze riportate in questo documento, vedere le avvertenze di sicurezza che
accompagnano questo dispositivo.
Nota CONSERVARE QUESTE ISTRUZIONI
Nota La presente documentazione va usata congiuntamente alla guida di installazione specifica
spedita con il prodotto. Per maggiori informazioni, consultare la Guida all'installazione, la Guida
alla configurazione o altra documentazione acclus a.
xi
Cisco PIX Device Manager Installation Guide
78-15483-01
Preface
Safety Warning Descripti on
Advarsel
VIKTIGE SIKKERHETSINSTRUKSJONER
Dette varselssymbolet betyr fare. Du befinner deg i en situasjon som kan forårsake personskade.
Før du utfører arbeid med utstyret, bør du være oppmerksom på farene som er f orbundet med
elektriske kretssystemer, og du bør være kjent med vanlig praksis for å unngå ul ykker. For å se
oversettelser av advarslene i denne publikasjonen, se de oversatte s ikkerhetsvarslene som følger
med denne enheten.
Merk TA VARE PÅ DISSE I NST RU KS JON EN E
Merk Denne dokumentasjonen skal brukes i forbindelse med den spesifikke
installasjonsveiledningen som fulgte med produktet. Vennligst se ins tallasjonsveiledningen,
konfigureringsveiledningen eller annen vedlagt tilleggsdokumentasjon for detaljer.
Aviso
INSTRUÇÕE S IMPORTANTES DE SEGURAN ÇA
Este símbolo de aviso significa perigo. O uti lizador encontra-se numa sit uação que poderá s er
causadora de lesões corporais. Antes de iniciar a ut ilização de qualquer equipamento, tenha em
atenção os perigos envolvidos no manuseamento de circuitos eléctricos e familiarize-se com as
práticas habituais de prevenção de acidentes. Para ver traduções dos avisos incl uídos nesta
publicação, consulte os avisos de segurança traduzidos que acompanham este dispositivo.
Nota GU AR DE E STAS INSTR UÇÕ ES
Nota Esta documentação destina-se a ser utilizada em conjunto com o manual de instalação
incluído com o produto específico. Consulte o manual de instalação, o manual de configuração ou
outra documentação adicional inclusa, para obter mais informações.
¡Advertencia!
INSTRUCC ION ES I M PO RTANTES DE SEGURIDAD
Este símbolo de aviso indica peligro. Existe ries go para su i ntegridad fí sica. Antes de m anipular
cualquier equipo, considere los riesgos de la corriente eléctrica y f amiliarícese con los
procedimientos estándar de prevención de accidentes. Vea las traducciones de las advertencias
que acompañan a este dispositivo.
Nota G U ARDE ESTAS IN STRU CCI O N ES
Nota Esta documentación está pensada para ser uti lizada con l a guí a de ins talación del producto
que lo acompaña. Si necesita más detalles, consulte l a Guí a de i nstalación, la G uía de
configuración o cualquier documentación adicional adjunta.
Varning!
VIKTIGA SÄKERHETSANVISNINGAR
Denna varningssignal signalerar fara. Du befinner dig i en situation som kan leda till personskada.
Innan du utför arbete på någon utrustning måste du vara medveten om f arorna med elkretsar och
känna till vanliga förfaranden för att förebygga olyckor. Se översättningarna av de
varningsmeddelanden som finns i denna publikation, och se de översatta säkerhetsvarningarna som
medföljer denna anordning.
OBS! SPARA DESSA ANV ISN IN GAR
OBS! Denna dokumentation ska användas i samband med den specifika
produktinstallationshandbok som medföljde produkten. Se installationshandboken,
konfigurationshandboken eller annan bifogad ytterligare dokumentation för närmare detaljer.
xii
Cisco PIX Device Manager Installation Guide
78-15483-01
Preface
Safety Warning Description
xiii
Cisco PIX Device Manager Installation Guide
78-15483-01
Preface
Document Organization
Document Organization
The major sections of this guide are as follows:
Document Conventions
Command descriptions use the se conventions:
• Braces ({ }) indicate a required choice.
• Square brackets ([ ]) indicate optiona l elements.
• Verti ca l b ar s ( | ) se pa ra te altern ative, mut u ally exclusive e lements.
• Boldface in di cat es comman ds an d keyw ord s th at ar e en ter ed l it er all y as sh own.
• Italics indicate arguments for which you supply values.
Examples use these conventions:
• Examples depict screen displays and the command line in screen font .
• Information you need to enter in examples is shown in boldface screen font.
• Variables for which you must supply a value are shown in italic screen font.
Graphic u ser in te rf ace ac ces s uses th ese conventions:
• Boldface in di cat es buttons and m e nu i tems.
• Selectin g a m e nu i tem (or scr e en) i s i nd ic a te d by t h e fol low in g co nvention :
Click Start >Settings>Control Panel.
Notes, cau tionary s ta tements, an d s af ety w ar ni ngs u se these co nvention s:
Note Means reader take note. Notes contain helpful suggestions or references to materials not contained in
this man ual.
Caution Means reader be c a reful . You are capable of doing something that might result in equipment da m age or
loss of data.
Chapter Title Description
1 Overview Physical propertie s and functional overview of the Cisco PIX Device Manager
(PDM) Version 3.0
2 Preparing to Install PDM Preparations and other requirements before installing the PIX Firewall
3 Insta ll in g PD M Installing the hardware and connecting the external network interface cables
4 Configuring PDM Configuring PDM, using the PDM Wizard, including VPN Wizard and
configuration recommendations
5 Tips and Troubleshooting Basic troubleshooting procedures for th e hardware insta llation
A Using a TFTP Server How to u s e a TF TP server to a ccess PI X Fir ewall o r P DM im a ge s
xiv
Cisco PIX Device Manager Installation Guide
78-15483-01
Preface
Terms and Acronyms
Terms and Acronyms
To fully understand the content of this user guide, you should be familiar with the following terms and
acronyms:
• AAA—authentication, authorization, and accounting
• AES— Advanced Enc ryption Standard
• CA—cer t ific ati on author ity
• CEP—Certificate Enrollment Protocol
• CLI—Command-Line Interface
• CSPM—Cisco Secure Policy Manager
• DES—D a ta En cryp tion Sta nda rd
• 3DES —Trip le DE S
• Explic it IV—E x pl ici t I n itializ ati on Vector
• Gb—Gigabit
• Gbps—Gigabits per second
• ICMP —I ntern et Cont r o l M e s sage P r ot ocol
• IKE—Inter net Key Exchang e
• ISAKMP—Inte rnet Security Association and Key Management Protocol
• IDS—Intrusion Detection System
• JVM—Java Virtual Machine
• MB—Megabyte
• Mbps—Megabits per second
• MD5—Message Digest 5 ( MD 5)
• PCI—Peripheral Component Interconnect
• PDM—PIX Device Manager
• PIX—PIX Firewall
• SCEP—Simple Certificate Enrollment Protocol
• SDRAM—Synchronous Dynamic Random-Access Memory
• SHA—Secure Hash Algorithm
• SNMP—Simple Network Management Protocol
• SSL—Se cu re S o ck et s Lay e r
• TFTP—Trivial File Transfer Protocol
• VAM—Virtual Private Network (VPN) Acceleration Module (VAM)
xv
Cisco PIX Device Manager Installation Guide
78-15483-01
Preface
Related Documentation
Related Documentat ion
Use this d oc ument wi th th e PIX F irewall and PDM documen tation se ts, w h ich ar e availab le on th e P IX
Firewall produc t CD and online at the following website:
http://www.cisco.com/en/US/products/sw/secursw/ps2120/prod_technical _documentation.html
Obtaining D ocumentation
Cisco provides several ways to obtain documentation, technical assistance, and other technic al
resources . Th es e s ec tio n s expla in h ow t o obtain tech ni ca l information from Cisco S y stems.
Cisco.com
You can a ccess the most cur re nt C isco d o cu m en ta tio n o n t h e World Wide Web at this URL:
http:/ /w w w.cisco.com/u nivercd/home/hom e.htm
You can access th e C isco web s ite at th is URL :
http:/ /w w w.cisco.com
International Cisco websites can be accessed from this URL:
http://w w w.cisco.c om/publi c/ cou n tr ie s _l an gu ag es.shtml
Documen t at i on CD-ROM
Cisco docum en tatio n and addi tional li terat ure ar e available in a Cisco Do cume ntati on CD- ROM
package, which may ha ve shi pped with yo ur produc t. The Docum entati on CD-R OM is upda ted re gularly
and may be more current than printed documentation. The CD-ROM package is available as a single unit
or through an annual or quarterly subscription.
Registered Cisco.co m use rs can order a sing le Doc ument atio n CD-ROM (prod uct num ber
DOC-CONDOCCD=) through the Cisco Ordering tool:
http://www.cisco.com/en/US/partner/ordering/ordering_place_order_ordering_tool_launch.htm l
All users can order an nu a l or q uarter l y s ub s criptions thr o ugh the on line Subscri ption St o r e:
http:/ /w w w.cisco.com/g o/subscr i ption
Orderi ng D ocum entation
You can find in structions for ordering documentation at this URL:
http:/ /www.cisco.com/u nive r c d /c c/td/ do c /es_in pck/pd i . htm
You can o r de r Cisco docu mentation in these way s:
• Registered Cisco.com users (Cisco direct customers) can order Cisco product documentation from
the Networking Products MarketPlace:
http://www.cisco.com/en/US /partne r/ ordering/index.s h tml
xvi
Cisco PIX Device Manager Installation Guide
78-15483-01
Preface
Obtaining Technical Assistance
• Nonregist er ed C isco.com us er s can orde r do cu m e nt ati on t hr o ugh a local ac co unt r epresent ative by
callin g Cisc o Syst ems Co rpo ra te Headqu ar ters (Cal if orn ia, USA.) at 408 526-7208 or, else wh er e in
North America , by calling 800 553-NETS (6387).
Documentat i on Feedback
You can submit comments electronically on Cisco.com. On the Cisco Documentation home page, click
Feedback at the top of th e page.
You can send your comments in e -mail to bug-doc@cisco.com.
You can submit comments by using the response card (if pre sent) behind the front cover of your
docum e nt or by writing to the fo l l owi n g addr es s :
Cisco Systems
Attn: Cu s t om er Document Ordering
170 West Tasman Drive
San Jose, CA 95134-9883
We appreciate your comments.
Obtaining Technical Assist ance
For all customers, partners, resellers, and di stributors who hold valid Cisco service contracts, the Cisco
T echnical Assistance Center (T A C ) provides 24-hour, award-winning technical support services, online
and over the phone. Cisco.com features the Cisco TAC website as an online starting point for technical
assistance.
Cisco TAC Website
The Cisco TAC website (htt p://www.cisco.com/t ac ) provides online documents and tools for
troubleshooting and resolving technical issues with Cisco products and technologies. The Cisco TAC
website is available 24 hours a day, 365 days a year.
Accessing all the tools on the Cisco TAC website requires a Cisco.com user ID and password. If you
have a vali d s ervice c o nt r a ct but do not h ave a logi n I D or passw or d , r egi s ter at t h is U RL:
http:/ /t ools.cis co.com /RPF/re gi s ter /r egister.do
Opening a T AC Case
The online T AC Case Open Tool (http://ww w.cisco.com/ta c/caseop e n ) is the fastest way to open P3 and
P4 cases. (Your network is minimally impaired or you re quire product information). After you describe
your situ ation, the TAC Case Open T ool auto matica lly reco mmends reso urce s for an immedi ate sol ution .
If your issue is not resolved using these recommendations, your case will be assigned to a Cisco TAC
engineer.
For P1 o r P2 c ases ( you r prod uc tion ne tw or k is do wn or se ve re ly d e grade d) or i f y ou do not h a ve In tern et
access, contact Cisco TAC by telephone. Cisco TAC engineers are assigned immediately to P1 and P2
cases to help keep your business operations running smoothly.
xvii
Cisco PIX Device Manager Installation Guide
78-15483-01
Preface
Obtaining Additional Publications and Inform ati on
To open a case by telephone, use one of the following numbers:
Asia-Pacific: +61 2 8446 7411 (Australia: 1 800 805 227)
EMEA: + 32 2 70 4 55 55
USA: 1 800 553-2447
For a complete listing of Cisco TAC contacts, go to this URL:
http:/ /w w w.cisco .com/wa rp /public/687/D irect or y /D irTAC.shtml
TAC Case Priority Definitions
T o ensure that all cases are reported in a standard format, Cisco has established case priority definitions.
Priority 1 (P1)—Your network is “down” or there is a critic al impact to your business operations. You
and Cis co w il l commit all nec ess ar y r es o ur ce s around th e clock to r es o lve th e situat io n .
Priority 2 (P2)—Operation of an existing network is severely degraded, or significant aspects of your
business operation are negatively affected by inadequate performance of Cisco products. You and Cisco
will com mit full - time reso u rc es d ur i ng n or m a l bu s in es s hours to resolve the si tu ati on .
Priority 3 (P3)—Operational performance of your network is impaired, but most business operations
remain funct io nal. You and Cis co wi ll com mit reso urce s dur ing nor mal bus i ness hour s to rest or e se rvic e
to satisf act or y levels.
Priority 4 (P4)—You require information or assistance with Cisco product capabilities, installation, or
configuration. There is little or no effe ct on your business operations.
Obtaining Additional Publications and Information
Information about Cisco products, technologies, and network solutions is available from various online
and prin ted s our ces.
• The Cisco Product Catalo g describes the netwo r king products offered by Cisc o Systems, as well as
ordering and customer support services. Access the Cisco Product Catalog at this U RL :
http://www.cisco.com/en/US/products/products_catalog_links_launch.html
• Cisco Press publishes a wide range of networking publications. Cisco suggests these titles for new
and experienced users: Internetworking Terms and Acronyms Dictionary, Internetworking
Technology Handbook, Internetworking Troubleshooting Guide, and the Internetworking Design
Guide. For current Cisco Press titles and other information, go to Cisco Press online at this URL:
http://www.ciscopre s s.com
• Packet magazine is the Cisco quarterly publication that provides the latest networking trends,
technology breakthroughs, and Cisco products and solutions to help industry professionals get the
most from their networking investment. Included are networking deployment and troubleshooting
tips, configuration examples, customer case studies, tutorials and training, certification information,
and link s to n u m er o us in -d ep th o n lin e re sou r ces. You can acces s Pa cket magazine a t t hi s U RL:
http:/ /w w w.cisco .com/g o/ packet
• iQ Ma gaz in e is the Ci s co bi m o nt hly pub li cation th at delivers th e latest in fo r m at io n about In ternet
business str at egi es f o r executives. You can acces s i Q M aga zin e at this U R L:
http:/ /w w w.cisco.com/g o/iqmag azine
xviii
Cisco PIX Device Manager Installation Guide
78-15483-01
Preface
Obtaining Ad di tio n al Pub lic a tio ns an d Infor ma tio n
• Internet Protocol Journal is a quarterly journal published by Cisco Systems for engineering
profe ss io nals involved in d es i g ning, d eveloping, and ope r ating public an d private i nt e r n ets a n d
intranets. You can access the Internet Protocol Journal at this URL:
http://www.cisco.com/en/US/about/ac123/ac147/about_cisco_the_internet_protocol_journal.html
• Training—Cisco offers world-class networking training. Current offerings in network training are
listed at this URL:
http:/ /w w w.cisco.com/en /U S /learning/ind ex.html
Loading...