Cisco OL-9351-01 User Manual

User Guide for Cisco Unified Service Monitor

Cisco Unified Communications Management Suite

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Text Part Number: OL-9351-01

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THE SOFTWARE LICENSE AND LIMITED WARRANTY FOR THE ACCOMPANYING PRODUCT ARE SET FORTH IN THE INFORMATION PACKET THAT SHIPPED WITH THE PRODUCT AND ARE INCORPORATED HEREIN BY THIS REFERENCE. IF YOU ARE UNABLE TO LOCATE THE SOFTWARE LICENSE OR LIMITED WARRANTY, CONTACT YOUR CISCO REPRESENTATIVE FOR A COPY.

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NOTWITHSTANDING ANY OTHER WARRANTY HEREIN, ALL DOCUMENT FILES AND SOFTWARE OF THESE SUPPLIERS ARE PROVIDED “AS IS” WITH ALL FAULTS. CISCO AND THE ABOVE-NAMED SUPPLIERS DISCLAIM ALL WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING, WITHOUT LIMITATION, THOSE OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT OR ARISING FROM A COURSE OF DEALING, USAGE, OR TRADE PRACTICE.

IN NO EVENT SHALL CISCO OR ITS SUPPLIERS BE LIABLE FOR ANY INDIRECT, SPECIAL, CONSEQUENTIAL, OR INCIDENTAL DAMAGES, INCLUDING, WITHOUT LIMITATION, LOST PROFITS OR LOSS OR DAMAGE TO DATA ARISING OUT OF THE USE OR INABILITY TO USE THIS MANUAL, EVEN IF CISCO OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

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User Guide for Cisco Unified Service Monitor

Audience vii

Conventions vii

Product Documentation viii

Audience

Preface

This manual describes Cisco Unified Service Monitor (Service Monitor) and provides instructions for using and administering it.

The audience for this document includes:

• IP communications and IP telephony management personnel.

Conventions

This document uses the following conventions:

• Administrative personnel monitoring the overall service levels of their organization.

• Network engineering personnel who evaluate and design IP network infrastructures.

Item Convention

Commands and keywords boldface font

Variables for which you supply values italic font

Displayed session and system information

Information you enter

Variables you enter

Menu items and button names boldface font

Selecting a menu item in paragraphs Option> Network Preferences

Selecting a menu item in tables Option > Network Preferences

screen font

boldface screen font

italic screen font

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Note Means reader take note. Notes contain helpful suggestions or references to material not covered in the

publication.

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vii

Product Documentation

Caution Means reader be careful. In this situation, you might do something that could result in equipment

damage or loss of data.

Product Documentation

Note We sometimes update the printed and electronic documentation after original publication. Therefore,

you should also review the documentation on Cisco.com for any updates.

Table 1 describes the product documentation that is available.

Table 1 Product Documentation

Document Title Available Formats

Release Notes for Cisco Unified Service Monitor Release 1.1

Quick Start Guide for Cisco Unified Service Monitor 1.1

User Guide for Cisco Unified Service Monitor

Context-sensitive online help

• Printed document that was included with the product.

• On Cisco.com at

http://www.cisco.com/en/US/products/ps6536/prod_release_note09186a00806292

67.html

• PDF on the product CD-ROM.

• On Cisco.com at

http://www.cisco.com/en/US/products/ps6536/prod_quick_installation_guide0918 6a0080629079.html..

• PDF on the product CD-ROM.

• On Cisco.com at

http://www.cisco.com/en/US/products/ps6536/products_user_guide_book09186a0 080628ace.html

• Click the Help link in the upper-right hand corner of the window or the help button

in any dialog box.

Preface

Obtaining Documentation

Cisco documentation and additional literature are available on Cisco.com. Cisco also provides several ways to obtain technical assistance and other technical resources. These sections explain how to obtain technical information from Cisco Systems.

Cisco.com

You can access the most current Cisco documentation at this URL:

http://www.cisco.com/techsupport

You can access the Cisco website at this URL:

http://www.cisco.com

You can access international Cisco websites at this URL:

http://www.cisco.com/public/countries_languages.shtml

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Documentation Feedback

Product Documentation DVD

The Product Documentation DVD is a comprehensive library of technical product documentation on a portable medium. The DVD enables you to access multiple versions of installation, configuration, and command guides for Cisco hardware and software products. With the DVD, you have access to the same HTML documentation that is found on the Cisco website without being connected to the Internet. Certain products also have .PDF versions of the documentation available.

The Product Documentation DVD is available as a single unit or as a subscription. Registered Cisco.com users (Cisco direct customers) can order a Product Documentation DVD (product number DOC-DOCDVD= or DOC-DOCDVD=SUB) from Cisco Marketplace at this URL:

http://www.cisco.com/go/marketplace/

Ordering Documentation

Registered Cisco.com users may order Cisco documentation at the Product Documentation Store in the Cisco Marketplace at this URL:

http://www.cisco.com/go/marketplace/

Preface

Nonregistered Cisco.com users can order technical documentation from 8:00 a.m. to 5:00 p.m. (0800 to 1700) PDT by calling 1 866 463-3487 in the United States and Canada, or elsewhere by calling 011 408 519-5055. You can also order documentation by e-mail at

tech-doc-store-mkpl@external.cisco.com or by fax at 1 408 519-5001 in the United States and Canada,

or elsewhere at 011 408 519-5001.

Documentation Feedback

You can rate and provide feedback about Cisco technical documents by completing the online feedback form that appears with the technical documents on Cisco.com.

You can submit comments about Cisco documentation by using the response card (if present) behind the front cover of your document or by writing to the following address:

Cisco Systems Attn: Customer Document Ordering 170 West Tasman Drive San Jose, CA 95134-9883

We appreciate your comments.

Cisco Product Security Overview

Cisco provides a free online Security Vulnerability Policy portal at this URL:

http://www.cisco.com/en/US/products/products_security_vulnerability_policy.html

From this site, you will find information about how to:

• Report security vulnerabilities in Cisco products.

• Obtain assistance with security incidents that involve Cisco products.

• Register to receive security information from Cisco.

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Preface

A current list of security advisories, security notices, and security responses for Cisco products is available at this URL:

http://www.cisco.com/go/psirt

To see security advisories, security notices, and security responses as they are updated in real time, you can subscribe to the Product Security Incident Response Team Really Simple Syndication (PSIRT RSS) feed. Information about how to subscribe to the PSIRT RSS feed is found at this URL:

http://www.cisco.com/en/US/products/products_psirt_rss_feed.html

Reporting Security Problems in Cisco Products

Cisco is committed to delivering secure products. We test our products internally before we release them, and we strive to correct all vulnerabilities quickly. If you think that you have identified a vulnerability in a Cisco product, contact PSIRT:

• For Emergencies only— security-alert@cisco.com

An emergency is either a condition in which a system is under active attack or a condition for which a severe and urgent security vulnerability should be reported. All other conditions are considered nonemergencies.

• For Nonemergencies— psirt@cisco.com

In an emergency, you can also reach PSIRT by telephone:

Obtaining Technical Assistance

• 1 877 228-7302

• 1 408 525-6532

Tip We encourage you to use Pretty Good Privacy (PGP) or a compatible product (for example, GnuPG) to

encrypt any sensitive information that you send to Cisco. PSIRT can work with information that has been encrypted with PGP versions 2.x through 9.x.

Never use a revoked or an expired encryption key. The correct public key to use in your correspondence with PSIRT is the one linked in the Contact Summary section of the Security Vulnerability Policy page at this URL:

http://www.cisco.com/en/US/products/products_security_vulnerability_policy.html

The link on this page has the current PGP key ID in use.

If you do not have or use PGP, contact PSIRT at the aforementioned e-mail addresses or phone numbers before sending any sensitive material to find other means of encrypting the data.

Obtaining Technical Assistance

Cisco Technical Support provides 24-hour-a-day award-winning technical assistance. The Cisco Technical Support & Documentation website on Cisco.com features extensive online support resources. In addition, if you have a valid Cisco service contract, Cisco Technical Assistance Center (TAC) engineers provide telephone support. If you do not have a valid Cisco service contract, contact your reseller.

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Obtaining Technical Assistance

Cisco Technical Support & Documentation Website

The Cisco Technical Support & Documentation website provides online documents and tools for troubleshooting and resolving technical issues with Cisco products and technologies. The website is available 24 hours a day, at this URL:

http://www.cisco.com/techsupport

Access to all tools on the Cisco Technical Support & Documentation website requires a Cisco.com user ID and password. If you have a valid service contract but do not have a user ID or password, you can register at this URL:

http://tools.cisco.com/RPF/register/register.do

Note Use the Cisco Product Identification (CPI) tool to locate your product serial number before submitting

a web or phone request for service. You can access the CPI tool from the Cisco Technical Support & Documentation website by clicking the Tools & Resources link under Documentation & Tools. Choose

Cisco Product Identification Tool from the Alphabetical Index drop-down list, or click the Cisco Product Identification Tool link under Alerts & RMAs. The CPI tool offers three search options: by

product ID or model name; by tree view; or for certain products, by copying and pasting show command output. Search results show an illustration of your product with the serial number label location highlighted. Locate the serial number label on your product and record the information before placing a service call.

Preface

Submitting a Service Request

Using the online TAC Service Request Tool is the fastest way to open S3 and S4 service requests. (S3 and S4 service requests are those in which your network is minimally impaired or for which you require product information.) After you describe your situation, the TAC Service Request Tool provides recommended solutions. If your issue is not resolved using the recommended resources, your service request is assigned to a Cisco engineer. The TAC Service Request Tool is located at this URL:

http://www.cisco.com/techsupport/servicerequest

For S1 or S2 service requests, or if you do not have Internet access, contact the Cisco TAC by telephone. (S1 or S2 service requests are those in which your production network is down or severely degraded.) Cisco engineers are assigned immediately to S1 and S2 service requests to help keep your business operations running smoothly.

To open a service request by telephone, use one of the following numbers:

Asia-Pacific: +61 2 8446 7411 (Australia: 1 800 805 227) EMEA: +32 2 704 55 55 USA: 1 800 553-2447

For a complete list of Cisco TAC contacts, go to this URL:

http://www.cisco.com/techsupport/contacts

Definitions of Service Request Severity

xii

To ensure that all service requests are reported in a standard format, Cisco has established severity definitions.

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Preface

Obtaining Additional Publications and Information

Severity 1 (S1)—An existing network is down, or there is a critical impact to your business operations. You and Cisco will commit all necessary resources around the clock to resolve the situation.

Severity 2 (S2)—Operation of an existing network is severely degraded, or significant aspects of your business operations are negatively affected by inadequate performance of Cisco products. You and Cisco will commit full-time resources during normal business hours to resolve the situation.

Severity 3 (S3)—Operational performance of the network is impaired, while most business operations remain functional. You and Cisco will commit resources during normal business hours to restore service to satisfactory levels.

Severity 4 (S4)—You require information or assistance with Cisco product capabilities, installation, or configuration. There is little or no effect on your business operations.

Obtaining Additional Publications and Information

Information about Cisco products, technologies, and network solutions is available from various online and printed sources.

• The Cisco Product Quick Reference Guide is a handy, compact reference tool that includes brief

product overviews, key features, sample part numbers, and abbreviated technical specifications for many Cisco products that are sold through channel partners. It is updated twice a year and includes the latest Cisco offerings. To order and find out more about the Cisco Product Quick Reference Guide, go to this URL:

http://www.cisco.com/go/guide

• Cisco Marketplace provides a variety of Cisco books, reference guides, documentation, and logo

merchandise. Visit Cisco Marketplace, the company store, at this URL:

http://www.cisco.com/go/marketplace/

• Cisco Press publishes a wide range of general networking, training and certification titles. Both new

and experienced users will benefit from these publications. For current Cisco Press titles and other information, go to Cisco Press at this URL:

http://www.ciscopress.com

• Pack et magazine is the Cisco Systems technical user magazine for maximizing Internet and

networking investments. Each quarter, Packet delivers coverage of the latest industry trends, technology breakthroughs, and Cisco products and solutions, as well as network deployment and troubleshooting tips, configuration examples, customer case studies, certification and training information, and links to scores of in-depth online resources. You can access Packet magazine at this URL:

http://www.cisco.com/packet

• iQ Magazine is the quarterly publication from Cisco Systems designed to help growing companies

learn how they can use technology to increase revenue, streamline their business, and expand services. The publication identifies the challenges facing these companies and the technologies to help solve them, using real-world case studies and business strategies to help readers make sound technology investment decisions. You can access iQ Magazine at this URL:

http://www.cisco.com/go/iqmagazine

or view the digital edition at this URL:

http://ciscoiq.texterity.com/ciscoiq/sample/

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Obtaining Additional Publications and Information

• Internet Protocol Journal is a quarterly journal published by Cisco Systems for engineering

professionals involved in designing, developing, and operating public and private internets and intranets. You can access the Internet Protocol Journal at this URL:

http://www.cisco.com/ipj

• Networking products offered by Cisco Systems, as well as customer support services, can be

obtained at this URL:

http://www.cisco.com/en/US/products/index.html

• Networking Professionals Connection is an interactive website for networking professionals to share

questions, suggestions, and information about networking products and technologies with Cisco experts and other networking professionals. Join a discussion at this URL:

http://www.cisco.com/discuss/networking

• World-class networking training is available from Cisco. You can view current offerings at

this URL:

http://www.cisco.com/en/US/learning/index.html

Preface

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Using Cisco Unified Service Monitor

The following topics are included:

• Getting Started with Service Monitor, page 1-1

• Managing Cisco 1040s, page 1-5

• Archiving Cisco 1040 Call Metrics, page 1-16

• Generating a Cisco 1040 Unreachable Trap, page 1-17

Getting Started with Service Monitor

Cisco Unified Service Monitor (Service Monitor), a member of the Cisco Unified Communications Management Suite, analyzes data that it receives from Cisco 1040 Sensors (Cisco 1040s) installed in your voice network. Each licensed instance of Service Monitor acts as a primary Service Monitor for multiple Cisco 1040s. A Service Monitor can also be configured to act as a secondary and tertiary Service Monitor for Cisco 1040s that are managed by other licensed instances of Service Monitor. When a Service Monitor becomes unavailable, Cisco 1040s fail over to secondary or tertiary Service Monitors temporarily until the primary Service Monitor becomes available again.

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Service Monitor examines the data it receives from Cisco 1040s, comparing Mean Opinion Scores (MOS)—computed by Cisco 1040s for each RTP stream—against a user-specified threshold value. When MOS drops below the threshold, Service Monitor generates SNMP traps and sends them to up to four trap receivers. Optionally, Service Monitor stores the call metrics it receives from Cisco 1040s to disk files.

To further analyze, display, and act on Service Monitor data, you can use Cisco Unified Operation Manager (Operations Manager), by configuring it as a trap receiver for Service Monitor. Operations Manager can generate events for Service Monitor traps, display the events on the Service Quality Alerts dashboard, and store event history for up to 31 days. For more information, see User Guide for Cisco

Unified Operations Manager.

Figure 1-1 shows Service Monitor and Cisco 1040s installed with Operations Manager.

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Getting Started with Service Monitor

Figure 1-1 Service Monitor Deployment

Chapter 1 Using Cisco Unified Service Monitor

Cisco 1040

2 3

Cisco Unified

Service Monitor

Cisco Unified

Operations Manager

141960

1 Cisco 1040 monitors actual voice calls. 3 Operations Manager presents alert

information.

2 Service Monitor evaluates MOS values and

— —

sends SNMP traps when a threshold is violated. Service Monitor also sends an SNMP trap when a Cisco 1040 is unreachable.

For more information, see the following topics:

• Generating a Cisco 1040 Unreachable Trap, page 1-17

• MIBs Used and SNMP Traps Generated, page A-1

Starting Service Monitor

Step 1 Enter http:\\server_name:1741 into your browser, where server_name is the DNS name or the IP address

of the server where Service Monitor is installed. A login page is displayed.

Step 2 Enter admin for the User ID.

Step 3 Enter the password that you entered for the admin user during installation and press Enter. The

CiscoWorks home page appears.

Step 4 From the Cisco Unified Service Monitor pane, select Service Monitor > Service Monitor Operations.

A new window opens, displaying the Service Monitor home page.

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Setting Up Service Monitor

Step 1 From the Service Monitor home page, select Setup. The Setup page appears.

Step 2 Update data described in the following table.

GUI Element Description/Action

Auto Registration radio buttons

Getting Started with Service Monitor

Select one of the following:

• Enable—As a Cisco 1040 joins the network, it automatically

registers with a Service Monitor using information provided in the default configuration file. See Understanding Automatic

Registration and Configuration Files, page 1-8 and Editing the Default Configuration (Automatic Registration), page 1-12.

• Disable—As a Cisco 1040 joins the network, it registers with a

Service Monitor only when you have created a configuration file specifically for that Cisco 1040. See Adding a Cisco 1040

(Manual Registration), page 1-9.

Default value is Disable.

Note If the number of Cisco 1040s registered to Service Monitor

equals the number allowed by the license, Service Monitor does not allow additional Cisco 1040s to register. See

Licensing Overview, page B-1.

Call Metrics Archiving radio buttons

Select one of the following:

• Enable—After analysis, Service Monitor saves data from

Cisco 1040s to disk files.

• Disable—After analysis, Service Monitor discards data.

Default value is Disable.

Note Call metrics are archived to the directory specified when you

installed Service Monitor.

Image File Directory field Directory on the Service Monitor server where binary image files and

configuration files for the Cisco 1040 are stored. Grayed out because you cannot edit it.

Note This directory was specified during the installation of Service

Monitor.

MOS Threshold field Enter the value below which you want Service Monitor to send an

SNMP trap. Default value is 3.5. Minimum value is 1.0; maximum value is 5.0.

Starting Cisco 1040 Sensor ID list and field

Accept the default initial letter in the list and enter a 3-digit number in the field. A Cisco 1040 Sensor ID consists of a letter and a 3-digit number, for example: A100.

Service Monitor assigns this ID to the first Cisco 1040 to register with it and increments from this ID to assign Cisco 1040 Sensor IDs subsequently.

TFTP Server and Port fields Enter an IP address—or a DNS name—and a port number.

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GUI Element Description/Action

Trap Forwarding Parameters

SNMP Community String Enter the SNMP community string for the trap receivers. Default is

Trap Receiver n and Port fields (where n is a number from 1to4)

Step 3 Click OK.

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Enter up to 4 trap receivers:

• Trap Receiver n—Enter the IP address or DNS name of a server.

To use Operations Manager to act on and display data from Service Monitor—for example to use the Service Quality Alerts dashboard—specify the system with Operations Manager as a trap receiver.

• Port—Enter the port number on which the receiver listens for

SNMP traps. The default is 162; however, a different port might be used for this purpose on this server.

Service Monitor generates SNMP traps and forwards them to these receivers.

Copying Image and Configuration Files to the TFTP Server

When you install Service Monitor, you supply the name of the image file directory that Service Monitor uses to store files for Cisco 1040s. Service Monitor installation creates the directory and stores the binary image and default configuration files for Cisco 1040s in it.

To enable you to enforce security procedures that you might have in place at your site, Service Monitor does not copy files to your TFTP server. You must manually copy binary image and configuration files for Cisco 1040s to the TFTP server as follows:

• Cisco 1040 binary image file—The filename format is

SvcMon<vendor code><Cisco 1040 type><major version>_<minor version><bugfix version>.img. For example:

SvcMonAA2_24.img

• Cisco 1040 configuration files—Copy configuration files after you update them as shown in the

following table.

File to copy from the image file directory to

Copy configuration files after you…

Edit the default configuration file. (If you enable automatic registration, you must also edit the default configuration file.)

Add a Cisco 1040 (manual registration). QOVmacaddress.CNF—Configuration

Edit the configuration file for a Cisco 1040.

the TFTP server

QOVDefault.CNF

file for the Cisco 1040 with that MAC address.

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The image file directory path and TFTP server IP address are displayed on the Setup page; see Setting

Up Service Monitor, page 1-3.

Note • If you have configured multiple instances of Service Monitor to use the same TFTP server, and

automatic registration is enabled, all Cisco 1040s register to the same primary Service Monitor. Update the configuration file for each Cisco 1040 that should register to another Service Monitor; see Editing the Configuration for a Specific Cisco 1040, page 1-11.

• If you have configured multiple instances of Service Monitor to use multiple TFTP servers, see

Configuring Service Monitors and Cisco 1040s when Multiple TFTP Servers Are in Use, page 1-9.

Managing Cisco 1040s

Note You must configure DHCP and DNS correctly for Cisco 1040s to work properly. For more information,

see Quick Start Guide for Cisco 1040 Sensor.

Managing Cisco 1040s

The following information is available for managing Cisco 1040s:

• Understanding the Cisco 1040 Sensor Details Page, page 1-6

• Registering Cisco 1040s to Service Monitors, page 1-8

• Resetting a Cisco 1040, page 1-13

• Setting the Time on Cisco 1040s, page 1-14

• Updating Image Files on Cisco 1040s, page 1-14

• Moving a Cisco 1040, page 1-15

• Deleting a Cisco 1040, page 1-15

• Using the Cisco 1040 Web Interface, page 1-15

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Managing Cisco 1040s

Understanding the Cisco 1040 Sensor Details Page

Step 1 From the Service Monitor home page, select Cisco 1040 Sensor Management. The Cisco 1040 Sensor

Details page displays information listed in the following table.

GUI Element Description/Action

Exports data from the Cisco 1040 Sensor Details page to a CSV or PDF file. See Exporting Data to a CSV or PDF File, page 1-6.

Opens a printer-friendly version of the data in another window; for printing from a browser window.

Check box column Select Cisco 1040s that you want to delete or reset, or on which you

want to set the time.

ID column Click the ID to launch an HTML page on the Cisco 1040. (See Using the

Cisco 1040 Web Interface, page 1-15.)

Status column Displays one of the following:

• Not Registered—Not registered to any Service Monitor.

• Registered—Registered to the primary Service Monitor.

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• Failover—Registered to a secondary or tertiary Service Monitor.

• Unreachable—Not responding.

Address column Displays MAC and IP addresses for Cisco 1040.

Service Monitor columns Displays both of the following:

• Assigned—IP address or hostame of the primary Service Monitor

defined for the Cisco 1040.

• Active—IP address or hostame of the Service Monitor to which the

Cisco 1040 is currently sending data. (Different from the assigned Service Monitor only when the Cisco 1040 has failed over to a secondary or tertiary Service Monitor.)

Last Reset Time column The last date and time the Cisco 1040 was rebooted.

Edit column Click (Edit) link to edit the Cisco 1040 configuration. See Editing the

Configuration for a Specific Cisco 1040, page 1-11.

View column Click the (View) link to view details of the Cisco 1040 configuration.

Note The Cisco 1040 Sensor Details page displays only those Cisco 1040s that are registered to the Service

Monitor up to the number specified by the license, with 50 Cisco 1040s as the uppermost limit. For more information, see Licensing Overview, page B-1.

1-6

Exporting Data to a CSV or PDF File

After you click the export icon, a dialog box appears.

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Step 1 Select one radio button: CSV (comma-separated values file) or PDF.

Step 2 Browse to the location where you want to store the file and click OK.

Viewing Details for a Specific Cisco 1040

The Cisco 1040 Sensor Detail dialog box opens, displaying the Cisco 1040 Sensor Information table described here.

Field Description/Action

Managing Cisco 1040s

Exports data from the Cisco Information table to a CSV or PDF file. See Exporting Data to a CSV or PDF File, page 1-6.

Opens a printer-friendly version of the data in another window; for printing from a browser window.

Opens context-sensitive online help.

ID link Cisco 1040 Sensor ID—Click to open a web interface on the

Cisco 1040. See Using the Cisco 1040 Web Interface, page

1-15.

Status Displays one of the following:

• Not Registered—Not registered to any Service Monitor.

• Registered—Registered to the primary Service Monitor.

• Failover—Registered to a secondary or tertiary Service

Monitor.

• Unreachable—Not responding.

MAC Address Cisco 1040 MAC address.

IP Address Cisco 1040 IP address.

Primary Service Monitor IP address or DNS name for the primary Service Monitor.

Secondary Service Monitor IP address or DNS name for the secondary Service Monitor;

blank if not set. (See Editing the Configuration for a Specific

Cisco 1040, page 1-11.)

Tertiary Service Monitor IP address or DNS name for the tertiary Service Monitor;

blank if not set. (See Editing the Configuration for a Specific

Cisco 1040, page 1-11.)

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Managing Cisco 1040s

Field Description/Action

Image File Name Name of the image file installed on the Cisco 1040.

Note If there is a more recent image file available on the

Last Reset Time Date and time that the Cisco 1040 was last reset. (See

Resetting a Cisco 1040, page 1-13

Description User-entered description for the Cisco 1040. (See Editing the

Configuration for a Specific Cisco 1040, page 1-11.)

Registering Cisco 1040s to Service Monitors

After it is connected to a switch, a Cisco 1040 uses DHCP to obtain the IP address of the TFTP server. The Cisco 1040 checks the TFTP server for a configuration file, using the first of the following files that it finds:

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TFTP server, you must edit the configuration file for the Cisco 1040, specifying the filename for the more recent image, you must copy the updated configuration file to the TFTP server, and you must reset the Cisco 1040. (See Editing the Configuration for a

Specific Cisco 1040, page 1-11.)

• QOVmacaddress.CNF—Where MAC address is the MAC address of the Cisco 1040.

Note This configuration file is created by the automatic registration process and by adding a

Cisco 1040 manually. You must copy this configuration file to the TFTP server. For more information, see Adding a Cisco 1040 (Manual Registration), page 1-9 and Copying Image

and Configuration Files to the TFTP Server, page 1-4.

• QOVDefault.CNF—Default configuration file; used when automatic registration is enabled on the

Service Monitor (see Setting Up Service Monitor, page 1-3.)

Note The default configuration file is installed on the server with Service Monitor. To enable a

Cisco 1040 to use this file, you must enable automatic registration, edit the default configuration file (see Editing the Default Configuration (Automatic Registration), page

1-12), and copy it to the TFTP server (see Copying Image and Configuration Files to the TFTP Server, page 1-4.)

Note Service Monitor continues to allow Cisco 1040s to register until the number of registered Cisco 1040s

reaches the number specified by the license. For more information, see Licensing Overview, page B-1.

Understanding Automatic Registration and Configuration Files

1-8

When automatic registration is enabled, a newly connected Cisco 1040 registers to a Service Monitor using the default configuration file, QOVDefault.CNF. After a Cisco 1040 registers to a Service Monitor, a configuration file QOV<MAC address>.CNF is created in the image file directory. You must copy this

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Managing Cisco 1040s

configuration file to the TFTP server. See Copying Image and Configuration Files to the TFTP Server,

page 1-4. Thereafter, every time that you reset the Cisco 1040, it uses QOV<MAC address>.CNF to

There can be only one default configuration file on the TFTP server. The default configuration file specifies the primary Service Monitor. Therefore, each Cisco 1040 that uses the same TFTP server registers to the same Service Monitor.

Note When multiple Service Monitors share the same TFTP server, after automatic registration completes,

you must edit the configuration file for any Cisco 1040 that you want to register to primary, secondary, and tertiary Service Monitors different from those listed in the default configuration file. See Editing the

Configuration for a Specific Cisco 1040, page 1-11.

Configuring Service Monitors and Cisco 1040s when Multiple TFTP Servers Are in Use

If you have multiple licensed instances of Service Monitor, you can configure them to use one TFTP server or multiple TFTP servers. When you use multiple TFTP servers, ensure that each TFTP server holds a current copy of the configuration file for each Cisco 1040. All QOV<macaddress>.CNF files on each TFTP server should be fully replicated to the other TFTP servers using any file replication mechanism.

Following this recommendation ensures that, when a Cisco 1040 fails over to a Service Monitor using a different TFTP server, the Cisco 1040 locates and loads the specific configuration file that was created for it. Access to the correct configuration file from any TFTP server enables the Cisco 1040 to retain its ID while registering with a failover Service Monitor that uses a different TFTP server.

Note Copying a configuration file to a TFTP server does not cause a Cisco 1040 to load that configuration file.

A Cisco 1040 loads a configuration file from a TFTP server only during failover or reset. (See

Understanding Cisco 1040 Failover to a Secondary or Tertiary Service Monitor, page 1-13 and Resetting a Cisco 1040, page 1-13).

Adding a Cisco 1040 (Manual Registration)

Note If automatic registration is enabled, you can still add a Cisco 1040 to Service Monitor manually before

you connect the Cisco 1040 if you want to do so.

Step 1 From the Service Monitor home page, select Cisco 1040 Sensor Management.

Step 2 Click Add. The Add a Cisco 1040 Sensor dialog box appears.

Note The number of Cisco 1040s that you can add to Service Monitor depends on the limit specified

by your license. If you already have reached the limit, an error message is displayed and you cannot proceed. You might be able to upgrade your license to support additional Cisco 1040s. For more information, see Licensing Overview, page B-1.

Step 3 Enter data listed in the following table.

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Cisco OL-9351-01 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

CONTENTS

Audience

Preface

Conventions

Product Documentation

Related Documentation

Obtaining Documentation

Cisco.com

Documentation Feedback

Product Documentation DVD

Ordering Documentation

Cisco Product Security Overview

Reporting Security Problems in Cisco Products

Obtaining Technical Assistance

Cisco Technical Support & Documentation Website

Submitting a Service Request

Definitions of Service Request Severity

Obtaining Additional Publications and Information

Using Cisco Unified Service Monitor

Getting Started with Service Monitor

Starting Service Monitor

Setting Up Service Monitor

Copying Image and Configuration Files to the TFTP Server

Understanding Automatic Registration and Configuration Files