Cisco Systems OL-8555-02 User Manual

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Viewing Model Information, Status, Statistics, and Security Information on the Cisco Unified IP Phone

This chapter describes how to use the following menus and screens on the Cisco Unified IP Phone to view security information, model information, status messages, network statistics, firmware information, and call statistics for the phone:

• Model Information screen—Displays hardware and software information

about the phone.

• Status menu—Provides access to screens that display the status messages,

network statistics, and firmware versions.

• Call Statistics screen—Displays counters, packet statistics, and voice quality

metrics for the current call.

• Security Configuration screen—Displays information about security on the

phone.

You can use the information on these screens to monitor the operation of a phone and to assist with troubleshooting.

You can also obtain much of this information, and obtain other related information, remotely through the phone’s web page. For more information, see

Chapter 7, “Monitoring the Cisco Unified IP Phone Remotely.”

For more information about troubleshooting the Cisco Unified IP Phone, see

Chapter 8, “Troubleshooting the Cisco Unified IP Phone.”

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Chapter 6 Viewing Model Information, Status, Statistics, and Security Information on the Cisco Unified IP Phone

Model Information Screen

This chapter includes these topics:

• Model Information Screen, page 6-2

• Status Menu, page 6-3

• Call Statistics Screen, page 6-16

• Security Configuration Menu, page 6-20

Model Information Screen

The Model Information screen displays specific information about the IP phone.

To display the Model Information screen, follow these steps:

Procedure

Step 1 Press the Settings button.

Step 2 Select Model Information.

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Table 6-1 describes the information that displays on the Model Information

screen.

Table 6-1 Model Information

Item Description

Model Number Model number of the phone

MAC Address MAC address of the phone

App Load ID Identifies the JAR file running on the phone

Boot Load ID Identifier of the factory-installed load running on the

phone

Serial Number Serial number of the phone

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Chapter 6 Viewing Model Information, Status, Statistics, and Security Information on the Cisco Unified IP Phone

Table 6-1 Model Information (continued)

Item Description

CTL Displays the MD5 hash of the certificate trust list

(CTL) file that is installed in the phone. If no CTL file is installed on the phone, this field displays No. (If security is configured for the phone, the CTL file installs automatically when the phone reboots or resets. For more information about this file, refer to Cisco Unified CallManager Security Guide.)

MIC Indicates whether a manufacturing installed

certificate (used for the security features) is installed on the phone or is not installed on the phone.

LSC Indicates whether a locally significant certificate

(used for the security features) is installed on the phone or is not installed on the phone.

Status Menu

The Status menu provides information about the phone and its operation that includes messages, statistics, and information about firmware versions on the phone and any expansion modules.

To access the Status menu, follow these steps:

Procedure

Step 1 Press the Settings button.

Step 2 Select Status Menu.

The Status menu contains these options, which provide information about the phone and its operation:

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• Status Messages—Displays the Status Messages screen, which shows a log

of important system messages. For more information, see the “Status

Messages Screen” section on page 6-4.

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Chapter 6 Viewing Model Information, Status, Statistics, and Security Information on the Cisco Unified IP Phone

Status Menu

• Network Statistics—Displays the Network Statistics screen, which shows

Ethernet traffic statistics. For more information, see the “Network Statistics

Screen” section on page 6-12.

• Firmware Versions—Displays the Firmware Versions screen, which shows

information about the firmware running on the phone. For more information, see the “Firmware Versions Screen” section on page 6-14.

• Expansion Module Stats—Displays the Expansion Module Stats screen,

which shows information about the Cisco Unified IP Phone 7914 Expansion Module or modules, if connected to the phone. For more information, see the

“Expansion Module Stats Screen” section on page 6-15.

• Call Statistics—Displays the Call Statistics screen, which shows information

about the phone call on the phone. For more information, see the “Call

Statistics Screen” section on page 6-16.

Status Messages Screen

The Status Messages screen displays up to the 10 most recent status messages that the phone has generated. You can access this screen at any time, even if the phone has not finished starting up. Tabl e 6-2 describes the status messages that might appear. This table also includes actions you can take to address errors that are indicated.

To display the Status Messages screen, follow these steps:

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Procedure

Step 1 Press the Settings button.

Step 2 Select Status.

Step 3 Select Status Messages.

Note To remove current status messages, press the Clear softkey.

Table 6-2 provides a list of the Status Messages with their description and

explanation.

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Table 6-2 Status Messages on the Cisco Unified IP Phone 7940G/7960G

Message Description Possible Explanation and Action

BootP server used The phone obtained its IP

address from a BootP server rather than a DHCP server.

CFG file not found The name-based and default

configuration file was not found on the TFTP Server.

None. This message is informational only.

The configuration file for a phone is created when the phone is added to the Cisco Unified CallManager database. If the phone has not been added to the Cisco Unified CallManager database, the TFTP server generates a

CFG File Not Found

response.

• Phone is not registered with

Cisco Unified CallManager.

You must manually add the phone to Cisco Unified CallManager if you are not allowing phones to auto-register. See the

“Methods for Adding Phones to the Cisco Unified CallManager Database” section on page 2-11 for details.

• If you are using DHCP, verify that the

DHCP server is pointing to the correct TFTP server.

Status Menu

CFG TFTP Size Error The configuration file is too

large for file system on the phone.

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• If you are using static IP addresses, check

configuration of the TFTP server. See the

“Network Configuration Menu Options” section on page 4-3 for details on

assigning a TFTP server.

Power cycle the phone.

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Status Menu

Table 6-2 Status Messages on the Cisco Unified IP Phone 7940G/7960G (continued)

Message Description Possible Explanation and Action

Checksum Error Downloaded software file is

corrupted.

CTL Installed A certificate trust list (CTL)

file is installed in the phone.

CTL update failed The phone could not update its

certificate trust list (CTL) file.

DHCP timeout DHCP server did not respond.

Obtain a new copy of the phone firmware and place it in the TFTPPath directory. You should only copy files into this directory when the TFTP server software is shut down, otherwise the files may be corrupted.

None. This message is informational only.

For more information about the CTL file, refer to Cisco Unified CallManager Security Guide.

Problem with the CTL file on the TFTP server.

For more information, refer to Cisco Unified CallManager Security Guide.

• Network is busy—The errors should

resolve themselves when the network load reduces.

• No network connectivity between the

DHCP server and the phone—Verify the network connections.

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• DHCP server is down—Check

configuration of DHCP server.

• Errors persist—Consider assigning a

static IP address. See the “Network

Configuration Menu Options” section on page 4-3 for details on assigning a static

IP address.

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Status Menu

Table 6-2 Status Messages on the Cisco Unified IP Phone 7940G/7960G (continued)

Message Description Possible Explanation and Action

DNS timeout DNS server did not respond. • Network is busy—The errors should

resolve themselves when the network load reduces.

• No network connectivity between the

DNS server and the phone—Verify the network connections.

• DNS server is down—Check

configuration of DNS server.

DNS unknown host DNS could not resolve the

name of the TFTP server or Cisco Unified CallManager.

Duplicate IP Another device is using the IP

address assigned to the phone.

• Verify that the host names of the TFTP

server or Cisco Unified CallManager are configured properly in DNS.

• Consider using IP addresses rather than

host names.

• If the phone has a static IP address, verify

that you have not assigned a duplicate IP address. See the “Network Configuration

Menu Options” section on page 4-3

section for details.

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• If you are using DHCP, check the DHCP

server configuration.

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Status Menu

Table 6-2 Status Messages on the Cisco Unified IP Phone 7940G/7960G (continued)

Message Description Possible Explanation and Action

Error update locale One or more localization files

could not be found in the TFTPPath directory or were not valid. The locale was not changed.

File auth error An error occurred when the

phone tried to validate the signature of a signed file. This message includes the name of the file that failed.

File not found The phone cannot locate on the

TFTP server the phone load file that is specified in the phone configuration file.

Check that the following files are located within subdirectories in the TFTPPath directory:

• Located in subdirectory with same name

as network locale:

–

tones.xml

• Located in subdirectory with same name

as user locale:

–

glyphs.xml

–

dictionary.xml

–

kate.xml

–

dictionary.xml

• The file is corrupted. If the file is a phone

configuration file, delete the phone from the Cisco Unified CallManager database using Cisco Unified CallManager Administration. Then add the phone back to the Cisco Unified CallManager database using Cisco Unified CallManager Administration.

• There is a problem with the CTL file and

the key for the server from which files are obtained is bad. In this case, run the CTL client and update the CTL file, making sure that the proper TFTP servers are included in this file.

Make sure that the phone load file is on the TFTP server and that the entry in the configuration file is correct.

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