CHA PTER
Cisco Unity Phone Menus and Shortcuts
This chapter lists the most frequently used Cisco Unity menus and shortcut key sequences for managing
your messages and personal options by phone for each conversation style. Ask your Cisco Unity
administrator which conversation style you are set up to use.
• Phone Menus for the Standard Conversation, page 21-1
• Phone Menus for Optional Conversation 1, page 21-4
• Phone Menus for Alternate Keypad Mapping N, page 21-6
• Phone Menus for Alternate Keypad Mapping X, page 21-8
• Phone Menus for Alternate Keypad Mapping S, page 21-9
Phone Menus for the Standard Conversation
21
This section lists the key sequences for the following menus.
• Main Menu and Shortcuts (Standard Conversation), page 21-1
• Send a Message Menu and Shortcuts (Standard Conversation Style), page 21-2
• During Message Menu and Shortcuts (Standard Conversation Style), page 21-2
• After Message Menu and Shortcuts (Standard Conversation Style), page 21-3
The information is also available as a wallet card, Cisco Unity Phone Menus and Shortcuts, at
http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/unity40/wlt/wlt405/sw405dom.pdf.
Main Menu and Shortcuts (Standard Conversation)
While listening to the Main menu, press:
Key(s) Task
1
2
3
4
41
Hear new messages
Send a message
Review saved messages
Change setup options
Change greetings
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Chapter 21 Cisco Unity Phone Menus and Shortcuts
Phone Menus for the Standard Conversation
Key(s) Task
412
421
422
423
431
432
44
*
Not available on some systems.
Turn on/off alternate greeting
Change message notification
Change fax delivery
*
Choose full or brief menus
Change phone password
Change recorded name
Change call transfer
Send a Message Menu and Shortcuts (Standard Conversation Style)
After addressing and recording a message, press:
Key(s) Task
#
11
12
13
131#
132#
133#
13313#
134
14
Send message
Change addressing
Change recording
Set delivery options
Mark urgent and send
Request return receipt and send
Mark message private and send
Mark urgent and private and send
Set future delivery
Review recorded message
During Message Menu and Shortcuts (Standard Conversation Style)
While listening to a message, press:
Key(s) Task
1
12
14
16
2
3
4
Restart message
Play message by number (saved messages only)
Play previous saved message
Play next saved message
Save
Delete
Slow playback
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Key(s) Task
5
6
7
8
9
#
#4
#42
#5
#6
#8
#9
##
*
0
*
Not available on some systems.
Change volume
Fast playback
Rewind message
Pause/Resume
Fast-forward
Fast-forward to end
Reply
Reply to all
Forward message
Save as new
Deliver e-mail/fax to fax machine
Play message properties
Skip message, save as is
Cancel or back up
Help
Phone Menus for the Standard Conversation
*
*
After Message Menu and Shortcuts (Standard Conversation Style)
After listening to a message, press:
Key(s) Task
1
12
14
16
2
3
4
42
44
5
6
7
8
9
#
Replay message
Play message by number (saved messages only)
Play previous saved message
Play next saved message
Save as saved
Delete
Reply
Reply to all
Call the subscriber
*
Forward message
Save as new
Rewind
Deliver e-mail/fax to fax machine
*
Play message properties
Save as is
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Phone Menus for Optional Conversation 1
Key(s) Task
*
0
*
Not available on some systems.
Cancel or back up
Help
Phone Menus for Optional Conversation 1
This section lists the key sequences for the following menus.
• Main Menu and Shortcuts (Optional Conversation 1 Style), page 21-4
• Send a Message Menu and Shortcuts (Optional Conversation 1 Style), page 21-5
• During Message Menu and Shortcuts (Optional Conversation 1 Style), page 21-5
• After Message Menu and Shortcuts (Optional Conversation 1 Style), page 21-6
The information is also available as a wallet card, Cisco Unity Phone Menus and Shortcuts, at
http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/unity40/wlt/wlt405/ow405dom.pdf.
Chapter 21 Cisco Unity Phone Menus and Shortcuts
Main Menu and Shortcuts (Optional Conversation 1 Style)
While listening to the Main menu, press:
Key(s) Task
1
2
3
4
41
412
421
422
423
431
432
44
*
Not available on some systems.
Hear new messages
Send a message
Review saved messages
Change setup options
Change greetings
Turn on/off alternate greeting
Change message notification
Change fax delivery
*
Choose full or brief menus
Change phone password
Change recorded name
Change call transfer
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Phone Menus for Optional Conversation 1
Send a Message Menu and Shortcuts (Optional Conversation 1 Style)
After addressing and recording a message, press:
Key(s) Task
#
11
12
13
131#
132#
133#
13313#
134
14
Send message
Change addressing
Change recording
Set delivery options
Mark urgent and send
Request return receipt and send
Mark message private and send
Mark urgent and private and send
Set future delivery
Review recorded message
During Message Menu and Shortcuts (Optional Conversation 1 Style)
While listening to a message, press:
Key(s) Task
1
12
14
16
2
3
33
332
336
337
338
3382
339
4
44
5
6
66
Rewind
Play a saved message by number
Play previous saved message
Play next saved message
Pause/Resume
Fast-forward
Fast-forward to end
Deliver e-mail/fax to fax machine
Forward message
Delete message
Reply
Reply to all
Save as saved
Slow playback
Slower playback
Play message properties
Fast playback
Faster playback
*
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Phone Menus for Alternate Keypad Mapping N
Key(s) Task
7
8
9
#
##
*
0
*
Not available on some systems.
Decrease volume
Reset volume
Increase volume
Skip message, save as is
Skip message, save as new
Cancel or back up
Help
*
*
*
After Message Menu and Shortcuts (Optional Conversation 1 Style)
After listening to a message, press:
Key(s) Task
1
12
14
16
2
4
5
6
7
8
82
88
9
#
##
*
0
*
Not available on some systems.
Skip back
Play a saved message by number
Play previous saved message
Play next saved message
Deliver e-mail/fax to fax machine
Replay message
Play message properties
Forward message
Delete
Reply
Reply to all
Call the subscriber
Save as saved
Save as is
Save as new
Cancel or back up
Help
*
*
Phone Menus for Alternate Keypad Mapping N
This section lists the key sequences for the following menus.
• Main Menu and Shortcuts (Alternate Keypad Mapping N), page 21-7
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Phone Menus for Alternate Keypad Mapping N
• During Message Menu and Shortcuts (Alternate Keypad Mapping N), page 21-7
• After Message Menu and Shortcuts (Alternate Keypad Mapping N), page 21-7
Main Menu and Shortcuts (Alternate Keypad Mapping N)
While listening to the Main menu, press:
Key(s) Task
1
2
3
4
*
#
0
*
Not available on some systems.
Hear new messages
Send a message
Review saved messages
Change setup options
Exit
Repeat menu
Main menu Help
During Message Menu and Shortcuts (Alternate Keypad Mapping N)
While listening to a message, press:
Key(s) Task
1
3
6
71
9
#
0
*
Not available on some systems.
Rewind message
Fast-forward
Skip message, save as is
Reply
Call the subscriber
*
Cancel or back up
Operator
After Message Menu and Shortcuts (Alternate Keypad Mapping N)
After listening to a message, press:
Key(s) Task
4
6
9
Rewind
Save as is
Call the subscriber
*
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Phone Menus for Alternate Keypad Mapping X
Key(s) Task
70
71
72
73
74
76
77
78
*
0
*
Not available on some systems.
Play message properties
Reply
Replay message
Forward message
Reply to all
Delete
Save as saved
Save as new
Cancel or back up
Operator
Phone Menus for Alternate Keypad Mapping X
This section lists the key sequences for the following menus.
• Main Menu and Shortcuts (Alternate Keypad Mapping X), page 21-8
• During Message Menu and Shortcuts (Alternate Keypad Mapping X), page 21-9
• After Message Menu and Shortcuts (Alternate Keypad Mapping X), page 21-9
Main Menu and Shortcuts (Alternate Keypad Mapping X)
While listening to the Main menu, press:
Key(s) Task
1
2
3
5
*
#
0
*
Not available on some systems.
Send a message
Hear new messages
Review saved messages
Change setup options
Exit
Repeat menu
Main menu Help
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Phone Menus for Alternate Keypad Mapping S
During Message Menu and Shortcuts (Alternate Keypad Mapping X)
While listening to a message, press:
Key(s) Task
2
3
4
5
6
7
8
9
#
*
Not available on some systems.
Skip to message body
Pause/Resume
Increase volume
*
Rewind message
Fast-forward
Decrease volume
*
Slow playback
Fast playback
Fast-forward to end of message
After Message Menu and Shortcuts (Alternate Keypad Mapping X)
After listening to a message, press:
Key(s) Task
1
12
14
16
2
23
3
4
5
6
7
#
*
Not available on some systems.
Save as saved
Play message by number (saved messages only)
Play previous saved message
Play next saved message
Forward message
Replay message
Delete
Save as new
Rewind
Save as is
Reply
Cancel or back up
Phone Menus for Alternate Keypad Mapping S
This section lists the key sequences for the following menus.
• Main Menu and Shortcuts (Alternate Keypad Mapping S), page 21-10
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Phone Menus for Alternate Keypad Mapping S
• During Message Menu and Shortcuts (Alternate Keypad Mapping S), page 21-10
• After Message Menu and Shortcuts (Alternate Keypad Mapping S), page 21-11
Main Menu and Shortcuts (Alternate Keypad Mapping S)
While listening to the Main menu, press:
Key(s) Task
3
4
5
6
9
#
0
*
Not available on some systems.
Review saved messages
Change setup options
Hear new messages
Send a message
Exit
Repeat menu
Main menu Help
During Message Menu and Shortcuts (Alternate Keypad Mapping S)
While listening to a message, press:
Key(s) Task
13
14
15
17
2
22
3
4
5
7
8
#
*
*
Not available on some systems.
Forward message
Call the subscriber
*
Play previous saved message
Reply
Rewind message
Skip message body
Delete
Fast-forward
Skip message, save as is
Save as saved
Skip to message footer
Fast-forward to end of message
Pause/Resume
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Phone Menus for Alternate Keypad Mapping S
After Message Menu and Shortcuts (Alternate Keypad Mapping S)
After listening to a message, press:
Key(s) Task
13
15
17
2
22
3
42
44
5
6
7
8
9
*
*
Not available on some systems.
Forward message
Play previous saved message
Reply
Rewind message
Replay message
Delete
Reply to all
Call the subscriber
*
Save as is
Save as new
Save as saved
Deliver e-mail/fax to fax machine
Play message properties
Cancel or back up
*
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Phone Menus for Alternate Keypad Mapping S
Chapter 21 Cisco Unity Phone Menus and Shortcuts
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