Cisco Systems OL-7371-02 User Manual

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Installation Guide for Cisco Unity Voice Messaging with Microsoft Exchange 2003/2000 (With Failover Configured)

Release 4.0(5) and Later Revised March 9, 2006

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Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.com Tel: 408 526-4000

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Fax: 408 526-4100

Text Part Number: OL-7371-02

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THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS MANUAL ARE SUBJECT TO CHANGE WITHOUT NOTICE. ALL STATEMENTS, INFORMATION, AND RECOMMENDATIONS IN THIS MANUAL ARE BELIEVED TO BE ACCURATE BUT ARE PRESENTED WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. USERS MUST TAKE FULL RESPONSIBILITY FOR THEIR APPLICATION OF ANY PRODUCTS.

THE SOFTWARE LICENSE AND LIMITED WARRANTY FOR THE ACCOMPANYING PRODUCT ARE SET FORTH IN THE INFORMATION PACKET THAT SHIPPED WITH THE PRODUCT AND ARE INCORPORATED HEREIN BY THIS REFERENCE. IF YOU ARE UNABLE TO LOCATE THE SOFTWARE LICENSE OR LIMITED WARRANTY, CONTACT YOUR CISCO REPRESENTATIVE FOR A COPY.

The Cisco implementation of TCP header compression is an adaptation of a program developed by the University of California, Berkeley (UCB) as part of UCB’s public domain version of the UNIX operating system. All rights reserved. Copyright © 1981, Regents of the University of California.

NOTWITHSTANDING ANY OTHER WARRANTY HEREIN, ALL DOCUMENT FILES AND SOFTWARE OF THESE SUPPLIERS ARE PROVIDED “AS IS” WITH ALL FAULTS. CISCO AND THE ABOVE-NAMED SUPPLIERS DISCLAIM ALL WARRANTIES, EXPRESSED OR LIMITATION, THOSE OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT OR ARISING FROM A COURSE OF DEALING, USAGE, OR TRADE PRACTICE.

IN NO EVENT SHALL CISCO OR ITS SUPPLIERS BE LIABLE FOR ANY INDIRECT, SPECIAL, CONSEQUENTIAL, OR INCIDENTAL DAMAGES, INCLUDING, WITHOUT LIMITATION, LOST PROFITS OR LOSS OR DAMAGE TO DATA ARISING OUT OF THE USE OR INABILITY TO USE THIS MANUAL, EVEN IF CISCO OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

IMPLIED, INCLUDING, WITHOUT

CCSP, CCVP, the Cisco Square Bridge logo, Follow Me Browsing, and StackWise are trademarks of Cisco Systems, Inc.; Changing the Way We Work, Live, Play, and Learn, and iQuick Study are service marks of Cisco Systems, Inc.; and Access Registrar, Aironet, BPX, Catalyst, CCDA, CCDP, CCIE, CCIP, CCNA, CCNP, Cisco, the Cisco Certified Internetwork Expert logo, Cisco IOS, Cisco Press, Cisco Systems, Cisco Systems Capital, the Cisco Systems logo, Cisco Unity, Enterprise/Solver, EtherChannel, EtherFast, EtherSwitch, Fast Step, FormShare, GigaDrive, GigaStack, HomeLink, Internet Quotient, IOS, IP/TV, iQ Expertise, the iQ logo, iQ Net Readiness Scorecard, LightStream, Linksys, MeetingPlace, MGX, the Networkers logo, Networking Academy, Network Registrar, Pac k et , PIX, Post-Routing, Pre-Routing, ProConnect, RateMUX, ScriptShare, SlideCast, SMARTnet, The Fastest Way to Increase Your Internet Quotient, and TransPath are registered trademarks of Cisco Systems, Inc. and/or its affiliates in the United States and certain other countries.

All other trademarks mentioned in this document or Website are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. (0601R)

Any Internet Protocol (IP) addresses used in this document are not intended to be actual addresses. Any examples, command display output, and figures included in the document are shown for illustrative purposes only. Any use of actual IP addresses in illustrative content is unintentional and coincidental.

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Preface ix

Audience and Use ix

Documentation Conventions ix

Cisco Unity Documentation xiii

Obtaining Documentation xiii

Cisco.com xiii Product Documentation DVD xiv Ordering Documentation xiv

Documentation Feedback xiv

Cisco Product Security Overview xiv

Reporting Security Problems in Cisco Products xv

Obtaining Technical Assistance xv

Cisco Technical Support & Documentation Website xvi Submitting a Service Request xvi Definitions of Service Request Severity xvi

Obtaining Additional Publications and Information xvii

CHAPTER

1 Overview of Mandatory Tasks for Installing Cisco Unity 1-1

Part 1: Installing and Configuring the Cisco Unity Server 1-1

Part 2: Installing the Secondary Server for Cisco Unity Failover 1-3

Part 3: Populating the Cisco Unity System with Subscriber and Call Management Data 1-4

Part 4: Configuring Failover and Setting Up Networking Options (If Applicable) 1-6

Part 5: Customizing the Cisco Unity Conversation 1-6

Part 6: Backing Up Cisco Unity 1-7

Part 7: Training 1-7

2 Preparing for the Installation 2-1

Gathering Documentation and Tools 2-1

Downloading Software for the Installation 2-2

Software for All Installations 2-3 Additional Software for Installations with Cisco Unity DVDs or CDs Earlier Than the Currently

Shipping Version 2-4

Determining the Drive Locations for Files on the Cisco Unity Server 2-4

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Contents

Drive Locations for Files on a Platform Overlay 1 Server 2-5 Drive Locations for Files on a Platform Overlay 2 Server 2-5 Drive Locations for Files on a Platform Overlay 3 Server 2-6

CHAPTER

3 Setting Up the Hardware 3-1

Installing Voice Cards 3-1

Attaching Peripheral Devices and Making Connections from the Phone System 3-5

4 Installing the Operating System 4-1

Configuring the RAID Arrays 4-1

Using the Cisco-Provided Array-Configuration Utility 4-2 Using the Manufacturer-Provided Array-Configuration Utility 4-3

Installing Windows Server 2003 or Windows 2000 Server 4-3

Windows Server 2003: Using the Manufacturer’s Guided System-Setup Utility and a Retail Windows Server 2003 Disc 4-4

Windows 2000 Server: Using the Cisco Unity Platform Configuration Discs 4-5 Windows 2000 Server: Using the Manufacturer’s Guided System-Setup Utility and a Retail

Windows 2000 Server Disc 4-7

Enabling Windows Terminal Services (Windows Server 2003 Only) 4-9

Setting Up the Logical Drives 4-9

5 Customizing the Cisco Unity Platform 5-1

Configuring a Dual NIC in the Cisco Unity Server 5-2

Installing the NIC-Configuration Utility 5-2 Configuring a Dual NIC 5-4

Obtaining Cisco Unity License Files 5-4

Running the Cisco Unity System Preparation Assistant 5-6

Changing Folder Settings in Windows Explorer 5-8

Installing the Latest Microsoft Service Packs and Updates for Windows, Internet Explorer, and SQL Server 2000 5-9

Disabling the Found New Hardware Wizard for the Voice Cards 5-10

Installing Virus-Scanning Software (Optional) 5-10

Installing and Configuring Cisco Security Agent for Cisco Unity (Optional) 5-11

Connecting the Cisco Unity Server to the Network 5-11

Configuring TCP/IP Properties 5-11

Verifying the IP Address and the Network Connection 5-12

Disabling Virus-Scanning and Cisco Security Agent Services 5-12

Adding the Cisco Unity Server to an Existing Domain 5-13

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Resetting the Account That SQL Server Services Log On As 5-14

Contents

CHAPTER

6 Setting Up Exchange 6-1

Determining the Partner Exchange Server 6-2

Installing Exchange Administration Software on the Cisco Unity Server 6-2

Installing Exchange 2003 Administration Software 6-2 Installing Exchange 2000 Administration Software 6-4

Installing the Latest Exchange Service Pack and Updates 6-5

Extending the Active Directory Schema for Cisco Unity 6-6

Creating Organizational Units and a Mailbox Store 6-7

7 Creating Accounts for the Installation and Setting Rights and Permissions 7-1

About the Accounts Required for the Cisco Unity Installation 7-2

The Account Used to Install Cisco Unity 7-2 The Account Used to Access the Cisco Unity Administrator 7-2 The Accounts That Cisco Unity Services Log On As 7-2

Creating the Accounts Required for the Cisco Unity Installation 7-3

Adding the Cisco Unity Administration Account to the Local Administrators Group 7-3

Setting Rights and Permissions with the Cisco Unity Permissions Wizard 7-4

CHAPTER

Setting Required Exchange Permissions 7-8

8 Installing and Configuring Cisco Unity Software 8-1

Determining Whether to Set Up Cisco Unity to Use SSL 8-2

Installing the Microsoft Certificate Services Component 8-3

Installing and Configuring Cisco Unity Software 8-3

Starting the Cisco Unity Installation and Configuration Assistant and Installing Cisco Unity Software 8-4

Installing License Files 8-6 Configuring Services 8-7 Configuring Cisco Unity for the Message Store 8-8 Setting New Default Passwords 8-9 Integrating the Phone System with Cisco Unity 8-10 Setting Up the Cisco Personal Communications Assistant to Use SSL 8-10

Installing the Cisco Unity Service Release, If Available 8-16

Testing the Phone System Integration 8-16

Excluding from Virus Scanning the Directory in Which Cisco Unity Is Installed 8-16

Setting Up the Cisco Unity Administrator and Status Monitor to Use SSL 8-17

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Securing the Example Administrator Account Against Toll Fraud 8-18

Moving the Data Store Databases and Transaction Logs 8-18

Re-enabling Virus-Scanning and Cisco Security Agent Services 8-21

Securing Cisco Unity and the Cisco Unity Server 8-21

CHAPTER

APPENDIX

9 Installing Optional Software 9-1

Installing RSA SecurID 9-1

Installing Symantec pcAnywhere 9-1

Recommended Configuration for pcAnywhere 9-2

Installing Other Optional Software 9-3

10 Setting Up Authentication for the Cisco Unity Administrator 10-1

Determining the Authentication Method to Use for the Cisco Unity Administrator 10-1

Authentication Methods Available for the Cisco Unity Administrator 10-2 How Integrated Windows Authentication Works with the Cisco Unity Administrator 10-3 How Anonymous Authentication Works with the Cisco Unity Administrator 10-4

Configuring IIS So That the Cisco Unity Administrator and Status Monitor Use Anonymous Authentication 10-5

A Voice Cards and PIMG Units A-1

Intel Dialogic D/41EPCI, D/41JCT-LS, and D/41JCT-Euro A-1

Hardware Settings A-2

Intel Dialogic D/120JCT-LS and D/120JCT-Euro A-4

Hardware Settings A-6 Software Settings A-7

APPENDIX

Intel Dialogic D/240PCI-T1 A-8

Hardware Settings A-9 Software Settings A-10

Intel NetStructure PBX-IP Media Gateway (PIMG) A-11

Software Settings A-12

Removing Intel Dialogic Voice Card Software A-12

Determining the Current Settings for the Quiet Parameter and Other Parameters A-12 Removing the Intel Dialogic Voice Card Software A-13 Resetting the Quiet Parameter and Other Parameters A-14

B Exiting and Starting the Cisco Unity Software and Server B-1

Exiting the Cisco Unity Software B-1

Shutting Down or Restarting the Cisco Unity Server B-2

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Starting the Cisco Unity Software B-3

Contents

APPENDIX

NDEX

C Manual Installation Procedures for Software Installed by the Cisco Unity System Preparation

Assistant During a New Installation C-1

Installing MSXML 3.0 with Service Pack 1 C-1

Installing Windows Terminal Services C-2

Installing the NNTP Service C-2

Installing Message Queuing Services 2.0 C-2

Installing Windows 2000 Service Pack 4 C-3

Installing Internet Explorer 6.0 with Service Pack 1 C-3

Installing SQL Server 2000 and Service Pack 3a C-4

Installing the Microsoft .NET Framework C-5

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Preface

This preface contains the following sections:

• Audience and Use, page ix

• Documentation Conventions, page ix

• Cisco Unity Documentation, page xiii

• Obtaining Documentation, page xiii

• Documentation Feedback, page xiv

• Cisco Product Security Overview, page xiv

• Obtaining Technical Assistance, page xv

• Obtaining Additional Publications and Information, page xvii

Audience and Use

The Cisco Unity installation guide is intended for installers of a Cisco Unity system. You need a working knowledge of Microsoft Exchange Windows

2000, depending on the versions you plan to use.

2003 or Exchange 2000, and Microsoft Windows 2003 or

Documentation Conventions

Ta b l e 1 Cisco Unity installation guide Conventions

Convention Description

boldfaced text Boldfaced text is used for:

• Key and button names. (Example: Click OK.)

• Information that you enter. (Example: Enter Administrator in the User

Name box.)

< >

(angle brackets)

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Angle brackets are used around parameters for which you supply a value. (Example: In the Command Prompt window, enter ping <IP address>.)

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Documentation Conventions

Table 1 Cisco Unity installation guide Conventions (continued)

Convention Description

(hyphen)

(right angle bracket)

The Cisco Unity installation guide also uses the following conventions:

Note Means reader take note. Notes contain helpful suggestions or references to material not covered in

the document.

Preface

Hyphens separate keys that must be pressed simultaneously. (Example: Press

Ctrl-Alt-Delete.)

A right angle bracket is used to separate selections that you make:

• On menus. (Example: On the Windows Start menu, click Settings > Control

Panel

> Phone and Modem Options.)

• In the navigation bar of the Cisco Unity Administrator. (Example: Go to the

System

> Configuration > Settings page.)

Caution Means reader be careful. In this situation, you might do something that could result in equipment

damage or loss of data.

Warning

IMPORTANT SAFETY INSTRUCTIONS

This warning symbol means danger. You are in a situation that could cause bodily injury. Before you work on any equipment, be aware of the hazards involved with electrical circuitry and be familiar with standard practices for preventing accidents. Use the statement number provided at the end of each warning to locate its translation in the translated safety warnings that accompanied this device.

Statement 1071

SAVE THESE INSTRUCTIONS

Waarschuwing

BELANGRIJKE VEILIGHEIDSINSTRUCTIES

Dit waarschuwingssymbool betekent gevaar. U verkeert in een situatie die lichamelijk letsel kan veroorzaken. Voordat u aan enige apparatuur gaat werken, dient u zich bewust te zijn van de bij elektrische schakelingen betrokken risico's en dient u op de hoogte te zijn van de standaard praktijken om ongelukken te voorkomen. Gebruik het nummer van de verklaring onderaan de waarschuwing als u een vertaling van de waarschuwing die bij het apparaat wordt geleverd, wilt raadplegen.

BEWAAR DEZE INSTRUCTIES

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Preface

Documentation Conventions

Varoitus

Attention

Warnung

TÄRKEITÄ TURVALLISUUSOHJEITA

Tämä varoitusmerkki merkitsee vaaraa. Tilanne voi aiheuttaa ruumiillisia vammoja. Ennen kuin käsittelet laitteistoa, huomioi sähköpiirien käsittelemiseen liittyvät riskit ja tutustu onnettomuuksien yleisiin ehkäisytapoihin. Turvallisuusvaroitusten käännökset löytyvät laitteen mukana toimitettujen käännettyjen turvallisuusvaroitusten joukosta varoitusten lopussa näkyvien lausuntonumeroiden avulla.

SÄILYTÄ NÄMÄ OHJEET

IMPORTANTES INFORMATIONS DE SÉCURITÉ

Ce symbole d'avertissement indique un danger. Vous vous trouvez dans une situation pouvant entraîner des blessures ou des dommages corporels. Avant de travailler sur un équipement, soyez conscient des dangers liés aux circuits électriques et familiarisez-vous avec les procédures couramment utilisées pour éviter les accidents. Pour prendre connaissance des traductions des avertissements figurant dans les consignes de sécurité traduites qui accompagnent cet appareil, référez-vous au numéro de l'instruction situé à la fin de chaque avertissement.

CONSERVEZ CES INFORMATIONS

WICHTIGE SICHERHEITSHINWEISE

Dieses Warnsymbol bedeutet Gefahr. Sie befinden sich in einer Situation, die zu Verletzungen führen kann. Machen Sie sich vor der Arbeit mit Geräten mit den Gefahren elektrischer Schaltungen und den üblichen Verfahren zur Vorbeugung vor Unfällen vertraut. Suchen Sie mit der am Ende jeder Warnung angegebenen Anweisungsnummer nach der jeweiligen Übersetzung in den übersetzten Sicherheitshinweisen, die zusammen mit diesem Gerät ausgeliefert wurden.

Avvertenza

Advarsel

BEWAHREN SIE DIESE HINWEISE GUT AUF.

IMPORTANTI ISTRUZIONI SULLA SICUREZZA

Questo simbolo di avvertenza indica un pericolo. La situazione potrebbe causare infortuni alle persone. Prima di intervenire su qualsiasi apparecchiatura, occorre essere al corrente dei pericoli relativi ai circuiti elettrici e conoscere le procedure standard per la prevenzione di incidenti. Utilizzare il numero di istruzione presente alla fine di ciascuna avvertenza per individuare le traduzioni delle avvertenze riportate in questo documento.

CONSERVARE QUESTE ISTRUZIONI

VIKTIGE SIKKERHETSINSTRUKSJONER

Dette advarselssymbolet betyr fare. Du er i en situasjon som kan føre til skade på person. Før du begynner å arbeide med noe av utstyret, må du være oppmerksom på farene forbundet med elektriske kretser, og kjenne til standardprosedyrer for å forhindre ulykker. Bruk nummeret i slutten av hver advarsel for å finne oversettelsen i de oversatte sikkerhetsadvarslene som fulgte med denne enheten.

TA VARE PÅ DISSE INSTRUKSJONENE

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Documentation Conventions

Preface

Aviso

¡Advertencia!

Varning!

INSTRUÇÕES IMPORTANTES DE SEGURANÇA

Este símbolo de aviso significa perigo. Você está em uma situação que poderá ser causadora de lesões corporais. Antes de iniciar a utilização de qualquer equipamento, tenha conhecimento dos perigos envolvidos no manuseio de circuitos elétricos e familiarize-se com as práticas habituais de prevenção de acidentes. Utilize o número da instrução fornecido ao final de cada aviso para localizar sua tradução nos avisos de segurança traduzidos que acompanham este dispositivo.

GUARDE ESTAS INSTRUÇÕES

INSTRUCCIONES IMPORTANTES DE SEGURIDAD

Este símbolo de aviso indica peligro. Existe riesgo para su integridad física. Antes de manipular cualquier equipo, considere los riesgos de la corriente eléctrica y familiarícese con los procedimientos estándar de prevención de accidentes. Al final de cada advertencia encontrará el número que le ayudará a encontrar el texto traducido en el apartado de traducciones que acompaña a este dispositivo.

GUARDE ESTAS INSTRUCCIONES

VIKTIGA SÄKERHETSANVISNINGAR

Denna varningssignal signalerar fara. Du befinner dig i en situation som kan leda till personskada. Innan du utför arbete på någon utrustning måste du vara medveten om farorna med elkretsar och känna till vanliga förfaranden för att förebygga olyckor. Använd det nummer som finns i slutet av varje varning för att hitta dess översättning i de översatta säkerhetsvarningar som medföljer denna anordning.

SPARA DESSA ANVISNINGAR

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Preface

Cisco Unity Documentation

For descriptions and URLs of Cisco Unity documentation on Cisco.com, refer to the Cisco Unity Documentation Guide. The document is shipped with Cisco

http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_documentation_roadmap09186a0 0801179df.html.

Obtaining Documentation

Cisco documentation and additional literature are available on Cisco.com. Cisco also provides several ways to obtain technical assistance and other technical resources. These sections explain how to obtain technical information from Cisco Systems.

Cisco.com

You can access the most current Cisco documentation at this URL:

http://www.cisco.com/techsupport

You can access the Cisco website at this URL:

Unity and is available at

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http://www.cisco.com

You can access international Cisco websites at this URL:

http://www.cisco.com/public/countries_languages.shtml

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Documentation Feedback

Product Documentation DVD

The Product Documentation DVD is a comprehensive library of technical product documentation on a portable medium. The DVD enables you to access multiple versions of installation, configuration, and command guides for Cisco hardware and software products. With the DVD, you have access to the same HTML documentation that is found on the Cisco website without being connected to the Internet. Certain products also have .PDF versions of the documentation available.

The Product Documentation DVD is available as a single unit or as a subscription. Registered Cisco.com users (Cisco direct customers) can order a Product Documentation DVD (product number DOC-DOCDVD= or DOC-DOCDVD=SUB) from Cisco Marketplace at this URL:

http://www.cisco.com/go/marketplace/

Ordering Documentation

Registered Cisco.com users may order Cisco documentation at the Product Documentation Store in the Cisco Marketplace at this

http://www.cisco.com/go/marketplace/

Preface

URL:

Nonregistered Cisco.com users can order technical documentation from 8:00 a.m. to 5:00 p.m. (0800

to 1700) PDT by calling 1 866 463-3487 in the United States and Canada, or elsewhere by

calling

011 408 519-5055. You can also order documentation by e-mail at

tech-doc-store-mkpl@external.cisco.com or by fax at 1 408 519-5001 in the United States and Canada,

or elsewhere at 011 408 519-5001.

Documentation Feedback

You can rate and provide feedback about Cisco technical documents by completing the online feedback form that appears with the technical documents on Cisco.com.

You can submit comments about Cisco documentation by using the response card (if present) behind the front cover of your document or by writing to the following address:

Cisco Systems Attn: Customer Document Ordering 170 West Tasman Drive San Jose, CA 95134-9883

We appreciate your comments.

Cisco Product Security Overview

xiv

Cisco provides a free online Security Vulnerability Policy portal at this URL:

http://www.cisco.com/en/US/products/products_security_vulnerability_policy.html

From this site, you will find information about how to:

• Report security vulnerabilities in Cisco products.

• Obtain assistance with security incidents that involve Cisco products.

• Register to receive security information from Cisco.

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Preface

A current list of security advisories, security notices, and security responses for Cisco products is available at this

http://www.cisco.com/go/psirt

To see security advisories, security notices, and security responses as they are updated in real time, you can subscribe to the Product Security Incident Response Team Really Simple Syndication (PSIRT RSS) feed. Information about how to subscribe to the PSIRT RSS feed is found at this

http://www.cisco.com/en/US/products/products_psirt_rss_feed.html

URL:

Reporting Security Problems in Cisco Products

Cisco is committed to delivering secure products. We test our products internally before we release them, and we strive to correct all vulnerabilities quickly. If you think that you have identified a vulnerability in a Cisco product, contact PSIRT:

• For Emergencies only — security-alert@cisco.com

An emergency is either a condition in which a system is under active attack or a condition for which a severe and urgent security vulnerability should be reported. All other conditions are considered nonemergencies.

• For Nonemergencies — psirt@cisco.com

In an emergency, you can also reach PSIRT by telephone:

Obtaining Technical Assistance

URL:

• 1 877 228-7302

• 1 408 525-6532

Tip We encourage you to use Pretty Good Privacy (PGP) or a compatible product (for example, GnuPG) to

encrypt any sensitive information that you send to Cisco. PSIRT can wo r k with information that has been encrypted with PGP versions

Never use a revoked or an expired encryption key. The correct public key to use in your correspondence with PSIRT is the one linked in the Contact Summary section of the Security Vulnerability Policy page at this

URL:

http://www.cisco.com/en/US/products/products_security_vulnerability_policy.html

The link on this page has the current PGP key ID in use.

If you do not have or use PGP, contact PSIRT at the aforementioned e-mail addresses or phone numbers before sending any sensitive material to find other means of encrypting the data.

2.x through 9.x.

Obtaining Technical Assistance

Cisco Technical Support provides 24-hour-a-day award-winning technical assistance. The Cisco Technical Support & Documentation website on Cisco.com features extensive online support resources. In addition, if you have a valid Cisco service contract, Cisco Technical Assistance Center (TAC) engineers provide telephone support. If you do not have a valid Cisco service contract, contact your reseller.

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Obtaining Technical Assistance

Cisco Technical Support & Documentation Website

The Cisco Technical Support & Documentation website provides online documents and tools for troubleshooting and resolving technical issues with Cisco products and technologies. The website is available 24 hours a day, at this

http://www.cisco.com/techsupport

Access to all tools on the Cisco Technical Support & Documentation website requires a Cisco.com user ID and password. If you have a valid service contract but do not have a user ID or password, you can register at this

http://tools.cisco.com/RPF/register/register.do

Note Use the Cisco Product Identification (CPI) tool to locate your product serial number before submitting

a web or phone request for service. You can access the CPI tool from the Cisco Technical Support & Documentation website by clicking the Tools & Resources link under Documentation & Tools. Choose

Cisco Product Identification Tool from the Alphabetical Index drop-down list, or click the Cisco Product Identification Tool link under Alerts & RMAs. The CPI tool offers three search options: by

product ID or model name; by tree view; or for certain products, by copying and pasting show command output. Search results show an illustration of your product with the serial number label location highlighted. Locate the serial number label on your product and record the information before placing a service call.

URL:

Preface

Submitting a Service Request

Using the online TAC Service Request Tool is the fastest way to open S3 and S4 service requests. (S3 and S4 service requests are those in which your network is minimally impaired or for which you require product information.) After you describe your situation, the TAC Service Request Tool provides recommended solutions. If your issue is not resolved using the recommended resources, your service request is assigned to a Cisco engineer. The TAC Service Request Tool is located at this URL:

http://www.cisco.com/techsupport/servicerequest

For S1 or S2 service requests, or if you do not have Internet access, contact the Cisco TAC by telephone. (S1 or S2 service requests are those in which your production network is down or severely degraded.) Cisco engineers are assigned immediately to S1 and S2 service requests to help keep your business operations running smoothly.

To open a service request by telephone, use one of the following numbers:

Asia-Pacific: +61 2 8446 7411 (Australia: 1 800 805 227) EMEA: +32 2 704 55 55 USA: 1 800 553-2447

For a complete list of Cisco TAC contacts, go to this URL:

http://www.cisco.com/techsupport/contacts

Definitions of Service Request Severity

xvi

To ensure that all service requests are reported in a standard format, Cisco has established severity definitions.

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Preface

Obtaining Additional Publications and Information

Severity 1 (S1)—An existing network is down, or there is a critical impact to your business operations. You and Cisco will commit all necessary resources around the clock to resolve the situation.

Severity 2 (S2)—Operation of an existing network is severely degraded, or significant aspects of your business operations are negatively affected by inadequate performance of Cisco products. You and Cisco will commit full-time resources during normal business hours to resolve the situation.

Severity 3 (S3)—Operational performance of the network is impaired, while most business operations remain functional. You and Cisco will commit resources during normal business hours to restore service to satisfactory levels.

Severity 4 (S4)—You require information or assistance with Cisco product capabilities, installation, or configuration. There is little or no effect on your business operations.

Obtaining Additional Publications and Information

Information about Cisco products, technologies, and network solutions is available from various online and printed sources.

• The Cisco Product Quick Reference Guide is a handy, compact reference tool that includes brief

product overviews, key features, sample part numbers, and abbreviated technical specifications for many Cisco products that are sold through channel partners. It is updated twice a year and includes the latest Cisco offerings. To order and find out more about the Cisco Product Quick Reference Guide, go to this URL:

http://www.cisco.com/go/guide

• Cisco Marketplace provides a variety of Cisco books, reference guides, documentation, and logo

merchandise. Visit Cisco Marketplace, the company store, at this

URL:

http://www.cisco.com/go/marketplace/

• Cisco Press publishes a wide range of general networking, training and certification titles. Both new

and experienced users will benefit from these publications. For current Cisco Press titles and other information, go to Cisco Press at this

URL:

http://www.ciscopress.com

• Pack et magazine is the Cisco Systems technical user magazine for maximizing Internet and

networking investments. Each quarter, Packet delivers coverage of the latest industry trends, technology breakthroughs, and Cisco products and solutions, as well as network deployment and troubleshooting tips, configuration examples, customer case studies, certification and training information, and links to scores of in-depth online resources. You can access Packet magazine at this

URL:

http://www.cisco.com/packet

• iQ Magazine is the quarterly publication from Cisco Systems designed to help growing companies

learn how they can use technology to increase revenue, streamline their business, and expand services. The publication identifies the challenges facing these companies and the technologies to help solve them, using real-world case studies and business strategies to help readers make sound technology investment decisions. You can access iQ Magazine at this URL:

http://www.cisco.com/go/iqmagazine

or view the digital edition at this URL:

http://ciscoiq.texterity.com/ciscoiq/sample/

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Obtaining Additional Publications and Information

• Internet Protocol Journal is a quarterly journal published by Cisco Systems for engineering

professionals involved in designing, developing, and operating public and private internets and intranets. You can access the Internet Protocol Journal at this

http://www.cisco.com/ipj

• Networking products offered by Cisco Systems, as well as customer support services, can be

obtained at this

http://www.cisco.com/en/US/products/index.html

• Networking Professionals Connection is an interactive website for networking professionals to share

questions, suggestions, and information about networking products and technologies with Cisco experts and other networking professionals. Join a discussion at this

http://www.cisco.com/discuss/networking

• World-class networking training is available from Cisco. You can view current offerings at

this

URL:

http://www.cisco.com/en/US/learning/index.html

Preface

URL:

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CHA P TER

Overview of Mandatory Tasks for Installing Cisco Unity

Note If you are upgrading Cisco Unity, refer instead to the Cisco Unity Reconfiguration and Upgrade Guide

for upgrade instructions.

Use the following high-level task list to install the Cisco Unity system correctly. The tasks reference detailed instructions in the Cisco noted. Follow the documentation for a successful installation.

The task list leads you through the complete installation of the Cisco Unity system—from installing and configuring the Cisco management data; to setting up optional features, such as failover and networking; to backing up Cisco

Unity.

Unity server; to populating the Cisco Unity system with subscriber and call

Unity installation guide, and in other Cisco Unity documentation as

Note Cisco assumes that the Exchange environment is already set up and working before the Cisco Unity

system is installed.

The list is divided into seven parts. Some of the tasks apply only to specific situations, and are noted as such. If a task does not apply to your situation, skip it.

We recommend that you check off tasks as you complete them.

Part 1: Installing and Configuring the Cisco Unity Server

The tasks in Part 1 reference chapters in the Cisco Unity installation guide, unless otherwise noted.

Note Begin the installation on the computer that will be the primary Cisco Unity server. The task list alerts

you when to install the secondary Cisco and configurations.

1. Confirm that you are using the correct version of the Cisco Unity installation guide for your

configuration. This version of the guide is for Cisco Exchange applicable installation guides, refer to the document Use the Installation Guide That Matches the

2003 or Exchange 2000, configured for failover. For a list of configurations and

Unity server. Both servers must have the same enabled features

Unity 4.0(5) and later Voice Messaging with

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Part 1: Installing and Configuring the Cisco Unity Server

Cisco Unity 4.0(5) or Later Configuration at

http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_installation_guide09186a0080421 73f.html.

2. Verify the following requirements: a. System requirements for the Cisco Unity 4.x system, including requirements for the failover

feature. Refer to the applicable version of Cisco

http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_installation_guides_list.html.

b. Requirements for integrating the phone system(s), including requirements for the failover

feature. Refer to the “Requirements” section of the applicable Cisco at

http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_installation_and_configur ation_guides_list.html.

c. If the system is using Cisco Unity Bridge Networking: Requirements for the Bridge. Refer to the

applicable version of Cisco Software at

http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_installation_guides_list.html.

d. If the system is using any Cisco Unity networking option (including the Bridge): Requirements

for the networking option. Refer to Cisco

http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_device_support_table091 86a0080531ba9.html.

3. Gather the documentation and tools for the installation, download the latest Microsoft updates and

other software, and determine the drive locations for application, log, and database files that you will need later in the installation. See the

4. Set up or program the phone system(s) and extensions to enable the integration(s) with Cisco Unity.

Refer to the “Programming the <Name> Phone System” section of the applicable Cisco integration guide(s) at

http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_installation_and_configuratio n_guides_list.html.

Chapter 1 Overview of Mandatory Tasks for Installing Cisco Unity

Unity System Requirements at

Unity integration guide(s)

Unity Bridge System Requirements, and Supported Hardware and

Unity Networking Options Requirements at

“Preparing for the Installation” chapter.

Unity

1-2

5. Set up the Cisco Unity server, install voice cards and attach peripheral devices, if applicable, and

make connections from the phone system. See the

6. Configure the RAID arrays, if applicable, install Windows Server 2003 or Windows 2000 Server,

and create the logical drives, if applicable. See the

7. Obtain Cisco Unity license files, and use the Cisco Unity System Preparation Assistant to configure

“Setting Up the Hardware” chapter.

“Installing the Operating System” chapter.

the operating system and install required software components. Then set up the server in the Windows networking environment. See the

8. Install and configure the applicable Exchange software. See the “Setting Up Exchange” chapter.

9. Create the accounts required for the Cisco Unity installation, and set rights and permissions. See the

“Customizing the Cisco Unity Platform” chapter.

“Creating Accounts for the Installation and Setting Rights and Permissions” chapter.

10. Decide whether to set up Cisco Unity to use SSL and install the Microsoft Certificate Services

component, if applicable, then use the Cisco and configure Cisco

Unity software, and to set up the Cisco Personal Communications Assistant to

use SSL, if applicable. You also set up the Cisco

Unity Installation and Configuration Assistant to install

Unity Administrator and the Status Monitor to use SSL, if applicable, then secure the Example Administrator account against toll fraud, and move SQL Server database files and transaction logs, if applicable. See the

“Installing and Configuring

Cisco Unity Software” chapter.

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Part 2: Installing the Secondary Server for Cisco Unity Failover

11. Install any optional software. See the “Installing Optional Software” chapter.

Caution Do not install Microsoft Outlook on the Cisco Unity server, or Cisco Unity may not notify

subscribers of new messages.

12. Create an emergency repair disk that can be used to repair and restart Windows, if it is damaged.

Refer to Windows Help.

13. Determine the authentication method that you want to use for the Cisco Unity Administrator web

application, and configure IIS, as applicable. See the

“Setting Up Authentication for the Cisco Unity

Administrator” chapter.

Part 2: Installing the Secondary Server for Cisco Unity Failover

The tasks in Part 2 reference chapters in the Cisco Unity installation guide, unless otherwise noted.

14. With a Cisc o CallManager integration only: On the phone system, add the voice messaging ports

that will be used by the secondary server. Refer to the “Programming the Cisco System” section of the applicable Cisco

CallManager integration guide at

http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_installation_and_configuratio n_guides_list.html.

15. On the secondary server, repeat the following Part 1 tasks, depending on the phone system

integration being used:

• For Cisco CallManager, repeat Task 6. through Task 8.

CallManager Phone

• For a circuit-switched phone system, repeat Task 5. through Task 8.

16. For the same accounts that you created in Task 9., add the Cisco Unity administration account to the

local Administrators group, and run the Cisco Unity Permissions wizard to set rights and permissions. See the

“Creating Accounts for the Installation and Setting Rights and Permissions”

chapter.

17. Use the Cisco Unity Installation and Configuration Assistant to install and configure Cisco Unity

software, and to set up the Cisco

PCA to use SSL, if applicable. You also set up the Cisco Unity Administrator and the Status Monitor to use SSL, if applicable, and move SQL Server database files and transaction logs, if applicable. See the

“Installing and Configuring Cisco Unity Software”

chapter.

18. Install any optional software. See the “Installing Optional Software” chapter.

19. Create an emergency repair disk that can be used to repair and restart Windows, if it is damaged.

Refer to Windows Help.

20. Configure IIS so that the Cisco Unity Administrator and the Status Monitor use the Anonymous

authentication method, if you decided to use that method. See the

“Setting Up Authentication for

the Cisco Unity Administrator” chapter.

21. Store all of the software that was shipped with Cisco Unity together in a location that is safe and can

be readily accessed. You may need the discs later to upgrade or to otherwise modify the Cisco system, or Cisco

TAC may require you to access them during a service call.

Unity

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Chapter 1 Overview of Mandatory Tasks for Installing Cisco Unity

Part 3: Populating the Cisco Unity System with Subscriber and Call Management Data

You do most of the tasks in Part 3 by using the Cisco Unity Administrator. (For information on logging on to the Cisco Administrator” chapter of the Cisco

The tasks reference chapters in the Cisco Unity System Administration Guide, Release 4.0(5) that contain detailed information; the guide is available at

http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_administration_guide_book09186 a008043ea39.html.

Note Do these tasks on the primary Cisco Unity server. Subscriber and call management data will be

replicated to the secondary Cisco Unity server after you configure failover later in the installation.

22. Define system schedules: a. Identify standard business hours.

Unity Administrator and on using it, refer to the “Accessing the Cisco Unity

Unity System Administration Guide.)

b. Identify closed and weekend hours. c. Create custom schedules, if necessary. d. Identify holidays.

Refer to the “Schedule Settings” and “Holiday Settings” sections in the “System Settings” chapter.

23. Set up phone, GUI, and TTS languages (including TTY, if applicable). Refer to the “Languages”

chapter.

24. Set up third-party fax, if applicable. Refer to the “Integrating a Fax Server with Cisco Unity”

chapter.

25. Create a call management plan. Refer to the “Call Management” chapter.

26. Prepare to create regular subscriber accounts. Refer to the “Before Creating Regular Subscriber

Accounts” section in the “Creating Subscriber Accounts” chapter.

a. Confirm that you have the necessary permissions for creating subscriber accounts and that

Cisco

Unity is configured properly to work with the message store.

b. Confirm that you have the applicable licenses. c. Determine password and account lockout policy for Cisco Unity phone access. d. Determine logon, password, and account lockout policy for Cisco Unity web access. e. Set up enhanced phone security, if applicable.

f. Review, change, and create classes of service. g. Create restriction tables, and assign them to the appropriate class(es) of service. h. Create public distribution lists.

i. Review, create, and modify subscriber templates. Secure phone passwords, and, as applicable,

secure Windows domain account passwords.

1-4

j. As needed, change the locale ID of the MAPI profile for the Cisco Unity server.

27. Set up the Cisco Unity Hospitality and property management system integration, if applicable. Refer

to the “Hospitality and Property Management System Integration” chapter.

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28. Test the system configuration: a. Add a single subscriber (refer to the “Creating Subscriber Accounts” chapter). b. Use the phone to log on to Cisco Unity as the test subscriber, record a voice name, and set a

phone password. Hang up.

c. Call Cisco Unity and log on as the test subscriber again to confirm that the password, greeting,

and conversation style specified for the subscriber are working properly. Confirm that the subscriber inherited the correct class of service by testing any applicable features by phone.

d. Log on to the Cisco Personal Communications Assistant (PCA) as the test subscriber. If you

gave the test subscriber the required class of service rights, test to see if you can browse from the Cisco

PCA Welcome page to the Cisco Unity Assistant. If you gave the test subscriber the

required class of service rights, test to see if you can browse to the Cisco

e. Make corrections to the system configuration as necessary.

29. Create subscriber accounts. Refer to the “Creating Subscriber Accounts” chapter.

30. Hide users in the Exchange address book, if applicable. Refer to the “Preventing Subscribers from

Appearing in Outlook Address Books” section in the “Creating Subscriber Accounts” chapter.

31. Modify individual subscriber accounts as needed. Refer to the “After Creating Subscriber Accounts”

section in the “Creating Subscriber Accounts” chapter.

32. Add individual subscribers to public distribution lists, as needed. (For example, assign subscribers

to screen those messages left in Cisco as those left to the Unaddressed Messages distribution list or for the Opening Greeting call handler.) Refer to the “Message Handling” section in the “Default Accounts and Message Handling” chapter.

33. Implement, then test the call management plan you created in Task 25.:

Part 3: Populating the Cisco Unity System with Subscriber and Call Management Data

Unity Inbox.

Unity that are not associated with a specific recipient, such

a. Create call handlers. Refer to the “Call Handler Settings” chapter. b. Specify directory handler settings. Refer to the “Directory Handler Settings” chapter. c. Create interview handlers. Refer to the “Interview Handler Settings” chapter. d. Set up call routing. Refer to the “Call Routing” chapter.

34. Review the substitute objects on the System > Configuration > Settings page of the Cisco Unity

Administrator. The objects are Substitute Recipient, Substitute Owner, Substitute After Message Call Handler, and Substitute Exit Call Handler. Cisco to any subscriber that is deleted by using the Cisco

Unity uses the objects to substitute references

Unity Administrator without first reassigning such references (for example, ownership of a call handler or distribution list). For new installations, the Example Administrator is configured as the Substitute Recipient and Substitute Owner, and the Goodbye call handler is configured as the Substitute After Message Call Handler and Substitute Exit Call Handler. For upgrades, any changes made to the defaults will not be overwritten. However, we recommend that you review these settings now and update them if you wish to use different substitute objects. Refer to Cisco

Unity Administrator Help for a description of each object and

where it applies.

35. As appropriate, set up subscribers to use their phones to access Cisco Unity, specify their recording

and playback device, install Cisco notifications. Refer to the “Setting Up Cisco

Unity ViewMail for Microsoft Outlook, and set up text-message

Unity Applications on Subscriber Workstations”

chapter.

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Chapter 1 Overview of Mandatory Tasks for Installing Cisco Unity

Part 4: Configuring Failover and Setting Up Networking Options (If Applicable)

36. Configure Cisco Unity failover. Refer to the “Configuring Cisco Unity Failover” chapter of the

Cisco Unity Failover Configuration and Administration Guide, Release 4.x at

http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_feature_guide_book09186a00 801b9241.html.

37. If the system is using Digital Networking: Set up Digital Networking. Refer to the “Digital

Networking” chapter of the Networking in Cisco Unity Guide, Release 4.0(5) at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_feature_guide_book09186a00 8044197a.html. (Note that the settings for Digital Networking are replicated to the secondary

server.)

38. If the system is using Internet Subscribers: Set up Internet subscribers. Refer to the “SMTP

Networking” chapter of the Networking in Cisco Unity Guide, Release 4.0(5) at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_feature_guide_book09186a00 8044197a.html.

39. If the system is using SMTP Networking: Set up SMTP Networking. Refer to the “SMTP

40. If the system is using AMIS Networking: Set up AMIS Networking. Refer to the “AMIS Networking”

chapter of the Networking in Cisco Unity Guide, Release 4.0(5) at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_feature_guide_book09186a00 8044197a.html. (Note that the settings for AMIS Networking are replicated to the secondary server.)

41. If the system is using VPIM Networking: Set up VPIM Networking. Refer to the “VPIM

42. If the system is using Bridge Networking: Install the Cisco Unity Bridge server. Refer to the

“Overview of Mandatory Tasks for Installing the Cisco

Cisco

Unity Bridge Installation Guide at

http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_installation_guides_list.html.

43. If the system is using Bridge Networking: Set up Cisco Unity and the Bridge for networking. Refer

to the “Setting Up Cisco

Cisco

Unity Bridge Networking Guide at

http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_feature_guides_list.html.

(Note that the settings for the Bridge are replicated to the secondary server.)

Unity and the Bridge for Networking” chapter of the applicable

Unity Bridge” chapter of the applicable

Part 5: Customizing the Cisco Unity Conversation

44. When callers access Cisco Unity by phone, they hear a set of prerecorded instructions and options

known as the Cisco the conversations that subscribers and unidentified callers hear in several ways.

For example, you may want to change how Cisco Unity handles messages that are interrupted by disconnected calls, specify that Cisco when they send messages, offer “Easy” Sign-In and system transfers, or specify that Cisco

Unity conversation—or the TUI (telephone user interface).You can customize

Unity prompts subscribers to record first and then address

Unity

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plays additional caller information when subscribers play messages. You may also want to set up the Cisco

Unity Greetings Administrator or the Cisco Unity Broadcast Message Administrator for

system administrators to use.

Refer to the “Cisco Unity Conversation” chapter of the Cisco Unity System Administration Guide, Release 4.0(5) at

http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_administration_guide_book09 186a008043ea39.html for details on these and many other conversation customizations.

Part 6: Backing Up Cisco Unity

45. Back up Cisco Unity. Refer to the “About Backing Up a Cisco Unity System” chapter of the

Cisco Unity Maintenance Guide, Release 4.0(5) at

http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_maintenance_guide_book091 86a008043ea51.html.

Part 7: Training

Part 6: Backing Up Cisco Unity

46. Train subscribers, operators, and support desk personnel to use Cisco Unity. Refer to the “Preparing

Subscribers, Operators, and Support Desk Personnel to Work with Cisco

Cisco

Unity System Administration Guide.

Unity” chapter of the

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Part 7: Training

Chapter 1 Overview of Mandatory Tasks for Installing Cisco Unity

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CHA P TER

Preparing for the Installation

Note If you are installing the secondary Cisco Unity server now, skip this chapter.

In this chapter, you do the following tasks in the order listed:

1. Gather the documentation and tools needed for the installation. See the “Gathering Documentation

and Tools” section on page 2-1.

2. Download the software needed for the installation. See the “Downloading Software for the

Installation” section on page 2-2.

3. Determine and record the drive locations for application, log, and database files on the Cisco Unity

system. See the

page 2-4.

When you are finished with this chapter, return to the “Overview of Mandatory Tasks for Installing

Cisco Unity” chapter to continue installing the Cisco Unity system correctly:

“Determining the Drive Locations for Files on the Cisco Unity Server” section on

Note The tasks in the list reference detailed instructions in the Cisco Unity installation guide and in other

Cisco Unity documentation. Follow the documentation for a successful installation.

Gathering Documentation and Tools

You need the following items during the installation and configuration of the Cisco Unity system:

• Access to the following Cisco Unity documentation.

–

Release notes for the applicable version of Cisco Unity.

–

Release notes for the applicable Cisco Unity service release, if any.

–

Release notes for the applicable version of Cisco Security Agent for Cisco Unity, if applicable.

–

The correct version of the Cisco Unity installation guide for your configuration. (Refer to the document Use the Installation Guide That Matches the Cisco Unity 4.0(5) or Later Configuration at

http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/unity40/inst/inst405/405list.h tm.)

–

Specifications for the server on which you are installing Cisco Unity. (Refer to the Cisco Unity Supported Platforms List, available at

http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_data_sheets_list.html.)

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Downloading Software for the Installation

–

The Cisco Unity integration guide(s) for your phone system(s).

–

If you are integrating Cisco Unity with Cisco CallManager, release notes for the applicable version of the Cisco

–

The Cisco Unity System Administration Guide.

–

The Cisco Unity Failover Configuration and Administration Guide, Release 4.x.

–

If you are setting up Cisco Unity Digital Networking, AMIS, SMTP, or VPIM Networking, or Internet subscribers, the Networking in Cisco

–

If you are setting up Bridge Networking, release notes for the applicable version of the Cisco

Cisco

version of Cisco Security Agent for Cisco

–

If you are setting up AMIS, Bridge, SMTP, or VPIM Networking, release notes for the applicable version of the Cisco

–

If you anticipate eventually migrating to a Unified Messaging configuration, White Paper: Installing Cisco Messaging (Version 3.1) at

http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/whitpapr/migvm_um.htm.

(Note that although the title refers to Cisco Unity 3.1, the document is also valid for Cisco

Chapter 2 Preparing for the Installation

Unity-CM TSP.

Unity Guide.

Unity Bridge, the Cisco Unity Bridge Installation Guide, Release 3.0, and the Unity Bridge Networking Guide, Release 3.0. Also, release notes for the applicable

Unity Bridge, if applicable.

Unity Voice Connector for Microsoft Exchange.

Unity Voice Messaging in Anticipation of Migrating to Cisco Unity Unified

Unity 4.0.)

Cisco Unity documentation is available at

http://www.cisco.com/en/US/products/sw/voicesw/ps2237/tsd_products_support_series_home.htm l.

• A blank 3.5-inch 1.44-MB disk for creating an emergency repair disk.

• Two test phones.

Downloading Software for the Installation

This section lists the software needed to install Cisco Unity. Note that if the Cisco Unity DVDs or CDs you have are earlier than the currently shipping version, you must download additional software.

• Software for All Installations, page 2-3

• Additional Software for Installations with Cisco Unity DVDs or CDs Earlier Than the Currently

Shipping Version, page 2-4

Also note the following considerations:

• The downloads may total 200 MB or more. Use a computer with a high-speed Internet connection,

and confirm that the computer has sufficient disk space or has access to a network drive with sufficient disk space.

• The downloads are all self-extracting executable files. When all downloads are complete, extract the

updates and burn CDs that contain the extracted files. Then delete the downloaded .exe files to free disk space.

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Caution Until you have installed all of the recommended service packs and updates, and, optionally,

Cisco Security Agent for Cisco installed on the Cisco the Cisco

Unity server to the network to install software. Instead, burn CDs that contain the

downloaded software, and install the software from the CDs.

• The Cisco Unity documentation instructs you when to install the software you download.

Software for All Installations

Download the following software for all installations. Even if you have Cisco Unity DVDs or CDs for the currently shipping version, we recommend that you download the software, some of which may have been released or updated after the discs were produced.

Cisco Unity Service Release

The applicable Cisco Unity service release (a rollup of Cisco Unity engineering specials), if available. Refer to the “Downloading Service Release

Service Release

http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_release_notes_list.html. Note that if

there are no release notes available, a service release has not been released.

1 at

Downloading Software for the Installation

Unity and virus-scanning software, third-party components

Unity server have significant security vulnerabilities. Do not connect

1” section of Release Notes for Cisco Unity <Version>

Microsoft Service Packs

The latest service packs recommended for use with Cisco Unity, if any were qualified after the currently shipping Cisco

Unity version was released. Available on the Microsoft website. Also download or print

the installation instructions.

To determine the service packs that are recommended, refer to Recommended Service Packs and Updates

for Use with Cisco

Unity and the Cisco Unity Bridge at

http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/cmptblty/msupdate.htm. (Service

packs that were recommended when the currently shipping version was released are available on the Cisco

Unity 4.x Software Download page at http://www.cisco.com/cgi-bin/tablebuild.pl/unity-40.)

Burn the extracted updates onto a CD labeled “Cisco Unity <Version> Post-Installation.” This is the same disc onto which you would have burned the Cisco

Microsoft Updates

Unity service release, if available.

The latest updates recommended for use with Cisco Unity. Available on the Microsoft Updates for Cisco

Unity Software Download page at

http://www.cisco.com/cgi-bin/tablebuild.pl/unity_msft_updates. (Updates that were recommended

when the currently shipping version of Cisco Unity was released are on the Cisco Unity Post-Install CD, but the download page is updated monthly, so you should check for new updates even if you have the CD.)

Note To access the software download page, you must be logged on to Cisco.com as a registered user.

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Determining the Drive Locations for Files on the Cisco Unity Server

Cisco Security Agent for Cisco Unity (Optional)

Cisco Security Agent for Cisco Unity is available on the Cisco Unity Crypto Software Download page at

http://www.cisco.com/cgi-bin/tablebuild.pl/unity3d. Refer to Release Notes for Cisco Security Agent

for Cisco Unity at

http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_release_notes_list.html for

information on supported configurations, and for download and installation instructions.

Because of export controls on strong encryption, the first time you download Cisco Security Agent for Cisco

Unity, you need to fill out a brief questionnaire. Follow the on-screen prompts.

Updated PBXLink or PIMG Firmware

If the phone system integration includes PBXLink boxes or PIMG units, updated PBXLink or PIMG firmware. For instructions on downloading updated firmware, refer to the “Setting Up the PBXLink Box” section or the “Setting up the PIMG Units” section in the applicable Cisco Integration guides are available at

http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_installation_and_configuration_g uides_list.html.

Unity integration guide.

Additional Software for Installations with Cisco Unity DVDs or CDs Earlier Than the Currently Shipping Version

If the Cisco Unity DVDs or CDs you have are earlier than the currently shipping version, you also need to download the following software.

Cisco Unity CDs

CDs for the currently shipping Cisco Unity version. Refer to the “Downloading Software for Cisco

Unity <Version>” section of the applicable Release Notes for Cisco Unity at

http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_release_notes_list.html.

Cisco Unity Service Pack CDs

The Cisco Unity Service Pack CD that contains the service pack for the version of Exchange you are using. Refer to the “Downloading Software for Cisco

Notes for Cisco

http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_release_notes_list.html.

Unity at

Unity <Version>” section of the applicable Release

Determining the Drive Locations for Files on the Cisco Unity Server

You plan drive locations for application, log, and database files on the Cisco Unity server:

• To maximize performance, data integrity, and reliability for Cisco Unity, Microsoft Exchange, and

SQL Server transaction logs.

• To maximize performance, data storage, and access capacity for Cisco Unity data.

2-4

The way in which logical drives on the Cisco Unity server are set up and the drive locations for application, log, and database files depend on the platform overlay of the Cisco RAID volume configuration used.

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Chapter 2 Preparing for the Installation

Determining the Drive Locations for Files on the Cisco Unity Server

Note The file locations must be the same on the primary and secondary Cisco Unity servers.

Using one of the following sections, make note of the applicable drive locations for files on the Cisco

Unity server that you are installing:

• Drive Locations for Files on a Platform Overlay 1 Server, page 2-5

• Drive Locations for Files on a Platform Overlay 2 Server, page 2-5

• Drive Locations for Files on a Platform Overlay 3 Server, page 2-6

For information on the platform overlay, RAID configuration, maximum number of Cisco Unity subscribers, and other specifications for the server on which you are installing Cisco

Cisco

Unity Supported Platforms List, available at

http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_data_sheets_list.html.

The Cisco Unity installation guide alerts you when to refer to the file locations later in the installation process.

Drive Locations for Files on a Platform Overlay 1 Server

Unity, refer to the

Table 2-1 lists the drive locations for currently shipping Cisco Unity Platform Overlay 1 servers.

Note Except for the system drive, drive C, different drive letters may be used to label the drives.

Ta b l e 2-1 Drive Locations for Files on a Platform Overlay 1 Server

Logical Drive

Files

C • Operating system

• Pagefile

D • SQL Server 2000 databases

• SQL Server 2000 transaction logs

• Unity Message Repository (UMR)

• Program files, including Cisco Unity and SQL Server 2000

• Cisco Unity trace logs

Drive Locations for Files on a Platform Overlay 2 Server

Table 2-2 lists the drive locations for currently shipping Cisco Unity Platform Overlay 2 servers.

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Note Except for the system drive, drive C, different drive letters may be used to label the drives.

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Determining the Drive Locations for Files on the Cisco Unity Server

Ta b l e 2-2 Drive Locations for Files on a Platform Overlay 2 Server

Chapter 2 Preparing for the Installation

Disk Array

Logical Drive

Files

First C • Operating system

• Pagefile

First D • SQL Server 2000 transaction logs

• Program files, including Cisco Unity and SQL Server 2000

• Cisco Unity trace logs

Second E • SQL Server 2000 databases

• Unity Message Repository (UMR)

Drive Locations for Files on a Platform Overlay 3 Server

Table 2-3 lists the drive locations for currently shipping Cisco Unity Platform Overlay 3 servers.

Note Except for the system drive, drive C, different drive letters may be used to label the drives.

Ta b l e 2-3 Drive Locations for Files on a Platform Overlay 3 Server

Disk Array

First C • Operating system

Logical Drive

Files

• Pagefile

First D • Program files, including Cisco Unity and SQL Server 2000

• Cisco Unity trace logs

• SQL Server transaction logs

Second E • SQL Server 2000 databases

• Unity Message Repository (UMR)

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CHA P TER

Setting Up the Hardware

In this chapter, you do the following tasks in the order listed:

1. If the Cisco Unity system is using voice cards to integrate with a circuit-switched phone system:

Install voice cards. See the

2. Set up the Cisco Unity server. See the “Attaching Peripheral Devices and Making Connections from

the Phone System” section on page 3-5.

When you are finished with this chapter, return to the “Overview of Mandatory Tasks for Installing

Cisco Unity” chapter to continue installing the Cisco Unity system correctly.

Note The tasks in the list reference detailed instructions in the Cisco Unity installation guide and in other

Cisco Unity documentation. Follow the documentation for a successful installation.

“Installing Voice Cards” section on page 3-1.

Installing Voice Cards

Note If the system is not using voice cards to integrate with a circuit-switched phone system, skip this section.

All voice cards must be installed in the same server or in the same expansion chassis. If all voice cards do not fit in the Cisco

All Cisco Unity-compatible voice cards are 33-MHz PCI cards. Universal PCI (uPCI) cards work in either 5-Vdc or 3.3-Vdc PCI and PCI-X slots, while non-universal PCI cards work only in 33-MHz (5-Vdc) slots.

If you are installing a uPCI voice card, you can generally place the card in any physically compatible slot in the server or expansion chassis. However, if the slot you choose is a 3.3-Vdc PCI or PCI-X slot (designed to be 66 MHz or faster), that slot and the slot adjacent to it on the same logical PCI bus segment will slow down to 33 MHz to accommodate the 33-MHz card. (For example, if a 33-MHz voice card is placed in a PCI-X slot next to a 133-MHz RAID controller and they share the same logical segment, the RAID controller speed is reduced to 33 MHz.)

Refer to the manufacturer documentation for detailed PCI bus topology information before deciding final slot placement of 3.3-Vdc or 5-Vdc, 33-MHz voice cards.

Note that if you view a voice card by using Windows Device Manager, the card may be displayed as an unknown PCI device, with a warning stating that the drivers for the device are not installed. A Found New Hardware wizard may also appear for each card during installation or when the Cisco is restarted. These conditions are both expected behavior, and do not indicate an error or a condition

Unity server, then you must install all of them in an expansion chassis.

Unity server

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Installing Voice Cards

Chapter 3 Setting Up the Hardware

requiring action. You can disable the Found New Hardware wizard to prevent it from appearing when the Cisco procedure later in the installation process (

Unity server is restarted. The Cisco Unity installation guide alerts you when to do the

“Disabling the Found New Hardware Wizard for the Voice

Cards” section on page 5-10).

Warning

This unit is intended for installation in restricted access areas. A restricted access area can be accessed only through the use of a special tool, lock and key, or other means of security.

Statement 1017

Read the installation instructions before connecting the system to the power source.

Statement 1004

Before working on a system that has an on/off switch, turn OFF the power and unplug the power cord.

Statement 1

This equipment must be grounded. Never defeat the ground conductor or operate the equipment in the absence of a suitably installed ground conductor. Contact the appropriate electrical inspection authority or an electrician if you are uncertain that suitable grounding is available.

Statement 1024

There is the danger of explosion if the battery is replaced incorrectly. Replace the battery only with the same or equivalent type recommended by the manufacturer. Dispose of used batteries according to the manufacturer’s instructions.

Statement 1015

Warning

To prevent bodily injury when mounting or servicing this unit in a rack, you must take special precautions to ensure that the system remains stable. The following guidelines are provided to ensure your safety:

• This unit should be mounted at the bottom of the rack if it is the only unit in the rack.

• When mounting this unit in a partially filled rack, load the rack from the bottom to the top with the heaviest component at the bottom of the rack.

• If the rack is provided with stabilizing devices, install the stabilizers before mounting or servicing the unit in the rack.

Statement 1006

Before opening the chassis, disconnect the telephone-network cables to avoid contact with telephone-network voltages.

Statement 2

Do not work on the system or connect or disconnect cables during periods of lightning activity.

Statement 1001

To reduce the risk of fire, use only No. 26 AWG or larger telecommunication line cord.

Statement 1023

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Chapter 3 Setting Up the Hardware

Installing Voice Cards

Warning

Only trained and qualified personnel should be allowed to install, replace, or service this equipment.

Statement 1030

Warning

This equipment is to be installed and maintained by service personnel only as defined by AS/NZS 3260 Clause 1.2.14.3 Service Personnel.

Warning

The safety cover is an integral part of the product. Do not operate the unit without the safety cover installed. Operating the unit without the cover in place will invalidate the safety approvals and pose a risk of fire and electrical hazards.

Warning

Blank faceplates and cover panels serve three important functions: they prevent exposure to hazardous voltages and currents inside the chassis; they contain electromagnetic interference (EMI) that might disrupt other equipment; and they direct the flow of cooling air through the chassis. Do not operate the system unless all cards, faceplates, front covers, and rear covers are in place.

Statement 1029

To Install Voice Cards in the Cisco Unity Server or in an Expansion Chassis

Step 1 If the server is on, shut it down. Step 2 Unplug the power cord.

Statement 88

Statement 117

Step 3 Attach an antistatic wrist strap, and ground yourself to the server.

Warning

During this procedure, wear grounding wrist straps to avoid ESD damage to the card. Do not directly touch the backplane with your hand or any metal tool, or you could shock yourself.

Statement 94

Step 4 Set the switches and jumpers on each card. See the “Hardware Settings” section for your cards in the

“Voice Cards and PIMG Units” appendix.

Some cards include hardware settings that indicate which card is first, which is second, and so on. If you are installing more than one card of the same model, keep the cards in order so you can install them in the correct order in

Step 6.

If you are installing Intel Dialogic D/120JCT-Euro or D/240PCI-T1 cards, do not do the procedure in the “Software Settings” section for your cards in the

“Voice Cards and PIMG Units” appendix at this time.

The Cisco Unity installation guide alerts you when to do the procedure later in the installation process.

Step 5 If you are not using a PCI expansion chassis, skip to Step 6.

If you are using a PCI expansion chassis, install the host card in an applicable slot, depending on the platform. Use the required host-card slot with the following platforms:

Platform Required Host-Card Slot

Cisco MCS-7835-I1-ECS1 Slot 3 or 4

Cisco MCS-7845-I1-ECS1 Slot 3 or 4

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Platform Required Host-Card Slot

Cisco MCS-7845-I1-ECS2 Slot 3 or 4

Dell PowerEdge 4400 Slot 1

Hewlett-Packard DL580G1 Slot 6

Hewlett-Packard DL580G2 Slot 4 to 6

Hewlett-Packard ML570G1 Slot 6

Hewlett-Packard ML570G2 Slot 4 to 6

IBM x Series 232 Slot 4

IBM x Series 342 Slot 4

IBM x Series 345 Slot 3 or 5

IBM x Series 346 Slot 3 or 4

Note The slot assignments shown in the table do not apply to voice cards.

For supported platforms that are not listed above, the host card can be installed in any applicable slot. (For the platforms that support using an expansion chassis, refer to the Cisco

Unity Supported Platforms

List, available at

http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_data_sheets_list.html.)

Note that if the slot location of a customer-provided server management card (such as Hewlett-Packard Remote Insight Lights-Out Edition) conflicts with a required host card slot, the host card takes precedence.

Step 6 Insert each voice card firmly into its slot in the server or in the expansion chassis, and fasten each card

to the back plate with a screw. Note the following considerations, as applicable:

• If you are installing more than one voice card of the same model, and if the cards include a hardware

setting that indicates which card is first, second, and so on, install the cards in the order specified by the hardware settings.

• If you are installing voice cards of different models in the same server, install cards of the same

model adjacent to one another.

• Choose a physically compatible slot in an appropriate bus segment. Refer to the manufacturer

documentation for detailed PCI bus topology information.

Caution Placing a 33-MHz Intel Dialogic voice card in a physical interface slot in the same logical

segment as a 66-MHz PCI or 100-to-133-MHz PCI-X interface card will slow both slots in the logical segment to 33 MHz, degrading performance of the whole platform.

3-4

Step 7 If you are installing multiple voice cards that have H.100 bus connectors, cable the cards together. On

each card, connect the cable so the red stripe on the cable corresponds with pin 1 on the card connector. Confirm that the connectors are firmly seated.

Caution If you do not cable cards together as required, the voice card software will not start, and

Cisco Unity will not answer calls.

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Chapter 3 Setting Up the Hardware

Attaching Peripheral Devices and Making Connections from the Phone System

If the cable has more connectors than the server has voice cards, use the first and last connectors, and leave unused connectors in the middle of the cable. If the end of a cable is allowed to dangle loose, it can act as a radio antenna and pick up noise from the bus.

If you are cabling three or more cards together, connect the first connector on the cable to the first card, the second connector to the second card, and so on.

Attaching Peripheral Devices and Making Connections from the Phone System

We recommend that you connect the Cisco Unity server to a dedicated uninterruptible power supply.

A Cisco Unity server purchased from Cisco is configured for a specific hardware setup. Do not add or change any hardware on the server, except to add voice cards, memory, a tape drive, an external modem, or a rail kit.

To Attach Peripheral Devices and Make Connections from the Phone System

Step 1 Place the server in a dry, cool area that is free of dust. Note the following considerations, as applicable:

• If the Cisco Unity server will be connected to the network, place it near a network connection.

• If the Cisco Unity system is using voice cards to integrate with a circuit-switched phone system,

place the server near the phone system.

• If the Cisco Unity system is using PIMG units to integrate with a circuit-switched phone system,

place the PIMG units near the phone system and near a network connection.

Caution Do not attach the network cable to the server until you have installed the Microsoft service

packs and updates recommended for use with Cisco alerts you when to install the service packs and updates, and when to connect to the network later in the installation process.

Step 2 Attach any supported peripheral devices to the server. Follow the manufacturer installation and test

instructions.

Unity. The Cisco Unity installation guide

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Attaching Peripheral Devices and Making Connections from the Phone System

Step 3 Make the connections from the phone system, depending on whether the system is using voice cards or

PIMG units for the integration:

Chapter 3 Setting Up the Hardware

Voice cards with a circuit-switched phone system

Connect the phone system to the Cisco Unity server as described in the applicable Cisco

Unity integration guide for the phone system.

For pinout information, see the applicable voice card section in the

“Voice Cards and PIMG Units” appendix.

PIMG units with a circuit-switched phone system

Connect the phone system to the PIMG units as described in the applicable Cisco

Unity integration guide for the phone system.

For pinout information, see the “Intel NetStructure PBX-IP Media

Gateway (PIMG)” section on page A-11.

Cisco Unity integration guides are available at

http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_installation_and_configuration_g uides_list.html.

Step 4 If you are installing the Cisco Unity system outside the United States and the server contains voice cards

that came with a ferrite clamp, attach the clamp around the analog phone lines as close to the server as possible.

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CHA P TER

Installing the Operating System

In this chapter, you do the following tasks in the order listed:

1. If the system is using RAID: Configure the RAID arrays. See the “Configuring the RAID Arrays”

section on page 4-1.

2. Install Windows Server 2003 or Windows 2000 Server. See the “Installing Windows Server 2003 or

Windows 2000 Server” section on page 4-3.

3. If the system is running Windows Server 2003: Enable Windows Terminal Services. See the

“Enabling Windows Terminal Services (Windows Server 2003 Only)” section on page 4-9.

4. If the Cisco Unity server was not purchased from Cisco or if the system is running Windows

Server

2003: Set up the logical drives according to the storage configuration requirements for the

platform. See the

(Note that a Cisco Unity server purchased from Cisco to run Windows 2000 Server was shipped with Platform Configuration discs that automatically set up the logical drives when the discs were used to install Windows

“Setting Up the Logical Drives” section on page 4-9.

2000 in Task 2.)

When you are finished with this chapter, return to the “Overview of Mandatory Tasks for Installing

Cisco Unity” chapter to continue installing the Cisco Unity system correctly.

Note The tasks in the list reference detailed instructions in the Cisco Unity installation guide and in other

Cisco Unity documentation. Follow the documentation for a successful installation.

Configuring the RAID Arrays

Note If the system is not using RAID, skip this section.

Do this section only if the system is using hardware-based RAID. (Software-based RAID is not supported.)

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Configuring the RAID Arrays

To configure the arrays, you group the physical disks into logical disks and assign a RAID type to each logical disk. The procedure you use to configure the arrays depends on whether the Cisco was purchased from Cisco:

Chapter 4 Installing the Operating System

Unity server

Server purchased from Cisco

Use the Cisco-provided array-configuration utility. See the “Using the Cisco-Provided

Array-Configuration Utility” section on page 4-2.

Note We recommend that you use the Cisco-provided array-configuration utility that

appears on the Cisco

Unity Platform and RAID Configuration Disc even if you install the operating system by using the manufacturer’s guided system-setup utility and a retail Windows disc. The array-configuration utility automatically configures the arrays as recommended for each server and can save a substantial amount of time over manually configuring the arrays by using the array-configuration utility available on the manufacturer disc.

Server not purchased from Cisco

Use the array-configuration utility available on the manufacturer disc that is shipped with the Cisco

Unity server. See the “Using the Manufacturer-Provided

Array-Configuration Utility” section on page 4-3.

Using the Cisco-Provided Array-Configuration Utility

A Cisco Unity server purchased from Cisco ships with Platform Configuration discs that contain a utility for automatically configuring the arrays. Do one of the following two procedures, depending on the platform: Hewlett-Packard or IBM.

Hewlett-Packard: To Configure the RAID Arrays by Using the Cisco-Provided Utility

Step 1 Start the Cisco Unity server, and insert Cisco Unity Platform and RAID Configuration Disc (HP) CD 1

in the CD-ROM drive.

Step 2 When the main menu appears, press <F1>. Step 3 Follow the on-screen prompts. When the utility has completed, the main menu reappears.

4-2

Caution Do not press any keys while the BIOS screen is displayed. If you interrupt the utility, you will

have to start over.

IBM: To Configure the RAID Arrays by Using the Cisco-Provided Utility

Step 1 Start the Cisco Unity server, and insert the Cisco Unity RAID Configuration Disc (IBM) in the CD-ROM

drive.

Step 2 Select the server type. The options may combine the following information:

• Server model.

• Number of physical disks installed in the server.

• Size, in gigabytes, of the largest physical disks.

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Chapter 4 Installing the Operating System

Installing Windows Server 2003 or Windows 2000 Server

Step 3 Press Enter. Step 4 Follow the on-screen prompts.

Using the Manufacturer-Provided Array-Configuration Utility

The server manufacturer provides a disc that contains utilities for several setup tasks, including configuring RAID arrays. Use the disc to configure the arrays when the Cisco purchased from Cisco.

The following discs are provided by server manufacturers:

Unity server was not

Hewlett-Packard IBM

The following procedure contains only general steps. For detailed instructions on using a specific array-configuration utility, refer to the manufacturer documentation.

To Configure the RAID Arrays by Using the Manufacturer-Provided Utility

Step 1 Start the Cisco Unity server, and insert the manufacturer disc in the CD-ROM drive. Step 2 On the main menu, select the array-configuration utility. Step 3 For each logical disk needed, group physical disks of the same make and model, and assign a RAID type.

For information on the recommended RAID configuration for the server, refer to the Cisco Unity Supported Platforms List, available at

http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_data_sheets_list.html.

Step 4 Follow the manufacturer instructions to complete the configuration.

Hewlett-Packard SmartStart

IBM ServerGuide

Installing Windows Server 2003 or Windows 2000 Server

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If you are installing Windows Server 2003, you must use the manufacturer’s guided system-setup utility and a retail Windows Server discs with Windows Server purchase a Cisco

Guided System-Setup Utility and a Retail Windows Server 2003 Disc” section on page 4-4.

Caution If you install Windows Server 2003, do not install Universal Description, Discovery, and Integration

(UDDI) Services, or the Cisco process.

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Unity server from Cisco. See the “Windows Server 2003: Using the Manufacturer’s

2003 disc in the desired language. Cisco Unity Platform Configuration

2003 are not available, and Windows Server 2003 is not available when you

Unity System Preparation Assistant will fail later in the installation

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Installing Windows Server 2003 or Windows 2000 Server

If you are installing Windows 2000 Server, the compact discs you use depend on whether the Cisco

Unity server was purchased from Cisco and which language version of Windows 2000 Server you

want to install:

Chapter 4 Installing the Operating System

Server purchased from Cisco, and installing the English-language version of Windows 2000 Server

Server not purchased from Cisco, or installing a localized version of Windows 2000 Server

Use the Platform Configuration discs that are shipped with the Cisco

Unity server. See the “Windows 2000 Server: Using the

Cisco Unity Platform Configuration Discs” section on page 4-5.

Use the manufacturer’s guided system-setup utility and a retail Windows

2000 Server disc in the desired language. See the

“Windows 2000 Server: Using the Manufacturer’s Guided System-Setup Utility and a Retail Windows 2000 Server Disc” section on page 4-7.

Windows Server 2003: Using the Manufacturer’s Guided System-Setup Utility and a Retail Windows Server

The server manufacturer provides a disc that contains utilities for several setup tasks, including guiding the installation of Windows system-setup utility to install Windows Server drivers are installed and configured correctly.

Note Cisco Unity Platform Configuration discs are not available for Windows Server 2003.

The following discs are provided by server manufacturers:

2003 Disc

2003 Server from a retail disc. Always use the manufacturer’s guided

2003. This ensures that the operating system and the

Hewlett-Packard IBM

Caution Do not attach the network cable to the server until you have installed the Microsoft service packs and

updates recommended for use with Cisco

Hewlett-Packard SmartStart

IBM ServerGuide

Unity. The Cisco Unity installation guide alerts you when to

install the service packs and updates, and when to connect to the network later in the installation process.

To Install Windows Server 2003 by Using the Manufacturer’s Guided System-Setup Utility and a Retail Windows

Step 1 Start the Cisco Unity server, and insert the manufacturer disc in the CD-ROM drive. Step 2 Follow the on-screen prompts to install Windows Server 2003 from a retail disc.

2003 Disc

You may be prompted to configure the RAID arrays. Note the following considerations:

• If the arrays have already been configured, do not change the configuration.

• If the arrays have not been configured, follow the prompts to configure them. Refer to the

manufacturer documentation.

Step 3 When applicable, make the following choices:

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Chapter 4 Installing the Operating System

• Specify a partition size of 8 GB for the operating system.

• If you are installing Windows Server 2003 on the same partition where an operating system is

already installed, select and delete that partition.

• Format the operating system partition by using the NTFS file system.

• For regional settings, select a locale in the Your Locale (Location) list. The locale you select must

match one of the languages that you will install for Cisco installation always installs English (United States).

For a list of supported languages, refer to Cisco Unity 4.0 System Requirements and Supported Hardware and Software at

http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/sysreq/40_sysrq.htm.

Caution If the locale you specify when you install Windows Server 2003 does not match any of the

installed Cisco taking calls. The locale you select here must match the Cisco example, if you choose English (United Kingdom) for locale, you must also choose English (United Kingdom) as one of the Cisco English (Australia) will not work.

Installing Windows Server 2003 or Windows 2000 Server

Unity. Note that the Cisco Unity

Unity languages, Cisco Unity will log errors in the event log and may stop

Unity language exactly. For

Unity languages. Installing the Cisco Unity language

• Specify Per Seat for the licensing mode.

• When you enter a name (netBIOS name) for the Cisco Unity server:

–

Use a name that is 15 characters or fewer in length.

–

Use only alphabetical characters A to Z and a to z, numerical characters 0 to 9, and hyphens (-).

Caution Using other characters in the server name is not supported by DNS.

• Do not join a domain. Instead, specify a workgroup. The Cisco Unity installation guide alerts you

when to connect to the network and when to join a domain later in the installation process.

Windows 2000 Server: Using the Cisco Unity Platform Configuration Discs

A Cisco Unity server purchased from Cisco ships with Platform Configuration discs that contain a utility to install Windows includes the required Windows example, Internet Information Services, Terminal Services, and the required Windows service pack).

Installing Windows 2000 Server by using the Cisco Unity Platform Configuration discs reduces the Cisco

Unity system installation time and ensures that the required operating system and components, drivers, and service packs are installed and configured correctly. In addition, the logical drives are automatically set up.

2000 Server by restoring an image that is customized for the platform. The image

2000 Server components, subcomponents, and service packs (for

2000 Server

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Caution Do not attach the network cable to the server until you have installed the Microsoft service packs and

updates recommended for use with Cisco

Unity. The Cisco Unity installation guide alerts you when to

install the service packs and updates, and when to connect to the network later in the installation process.

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Installing Windows Server 2003 or Windows 2000 Server

Do one of the following two procedures, depending on the platform: Hewlett-Packard or IBM.

Hewlett-Packard: To Install Windows 2000 Server by Using the Cisco Unity Platform Configuration Discs

Step 1 Start the Cisco Unity server, and insert Cisco Unity Platform and RAID Configuration Disc (HP) CD 1

in the CD-ROM drive.

Step 2 When the main menu appears, press <F2>. Step 3 Follow the on-screen prompts until you are prompted to remove the disc from the drive. Step 4 Remove CD 1, and insert Cisco Unity Platform and RAID Configuration Disc (HP) CD 2 in the

CD-ROM drive.

Step 5 Follow the on-screen prompts until you are prompted to select a licensing mode. Step 6 Click Per Seat, and click Next. Step 7 Enter a name for the Cisco Unity server (netBIOS name). Use only alphabetical characters A to Z and

to z, numerical characters 0 to 9, and hyphens (-).

Caution Using other characters in the server name is not supported by DNS.

Chapter 4 Installing the Operating System

The server name must be 15 characters or fewer in length.

Step 8 Specify and confirm a password, then click Next. Step 9 Follow the on-screen prompts until the Network Settings dialog box appears. Step 10 Click Typical Settings, and click Next. Step 11 In the Workgroup or Computer Domain dialog box, click No, This Computer Is Not on a Network, or

Is on a Network Without a Domain.

If the Workgroup or Computer Domain dialog box is empty, enter a workgroup name. The name you enter now is not important. You will join a domain or make the Cisco in a later procedure, so the Cisco

Step 12 Click Next. Step 13 Follow the on-screen prompts to complete the installation. Step 14 When the Windows 2000 Configure Your Server dialog box appears, click I Will Configure This Server

Unity server will no longer be in a workgroup.

Unity server a domain controller

Later, and click Next.

Step 15 Uncheck the Show This Screen at Startup check box, and close the window.

IBM: To Install Windows 2000 Server by Using the Cisco Unity Platform Configuration Discs

Step 1 Start the Cisco Unity server, and insert Cisco Unity Platform Configuration Disc (IBM) CD 1 in the

CD-ROM drive.

Step 2 When the main menu appears, press Enter to start the installation program.

4-6

Step 3 Follow the on-screen prompts until you are prompted to select a licensing mode. Step 4 Click Per Seat, and click Next.

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Chapter 4 Installing the Operating System

Step 5 Enter a name for the Cisco Unity server (netBIOS name). Use only alphabetical characters A to Z and

to z, numerical characters 0 to 9, and hyphens (-).

Caution Using other characters in the server name is not supported by DNS.

The server name must be 15 characters or fewer in length.

Step 6 Specify and confirm a password, then click Next. Step 7 Follow the on-screen prompts until the Network Settings dialog box appears. Step 8 Click Typical Settings, and click Next. Step 9 In the Workgroup or Computer Domain dialog box, click No, This Computer Is Not on a Network, or

Is on a Network Without a Domain.

If the Workgroup or Computer Domain box is empty, enter a workgroup name. The name you enter now is not important. You will join a domain or make the Cisco procedure, so the Cisco

Step 10 Click Next. Step 11 Follow the on-screen prompts to complete the installation. Step 12 When the Windows 2000 Configure Your Server dialog box appears, click I Will Configure This Server

Later, and click Next.

Installing Windows Server 2003 or Windows 2000 Server

Unity server a domain controller in a later

Unity server will no longer be in a workgroup.

Step 13 Uncheck the Show This Screen at Startup check box, and close the window.

Windows 2000 Server: Using the Manufacturer’s Guided System-Setup Utility and a Retail Windows

The server manufacturer provides a disc that contains utilities for several setup tasks, including guiding the installation of Windows Cisco

Unity server was not purchased from Cisco.

The following discs are provided by server manufacturers:

Hewlett-Packard IBM

Installing Windows 2000 Server by using the manufacturer’s guided system-setup utility ensures that the operating system and the drivers are installed and configured correctly.

Caution Do not attach the network cable to the server until you have installed the Microsoft service packs and

updates recommended for use with Cisco install the service packs and updates, and when to connect to the network later in the installation process.

2000 Server Disc

2000 Server from a retail disc. Use the manufacturer disc when the

Hewlett-Packard SmartStart

IBM ServerGuide

Unity. The Cisco Unity installation guide alerts you when to

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Installing Windows Server 2003 or Windows 2000 Server

To Install Windows 2000 Server by Using the Manufacturer’s Guided System-Setup Utility and a Retail Windows

Step 1 Start the Cisco Unity server, and insert the manufacturer disc in the CD-ROM drive. Step 2 Follow the on-screen prompts to install Windows 2000 Server from a retail disc.

2000 Disc

You may be prompted to configure the RAID arrays. Note the following considerations:

• If the arrays have already been configured, do not change the configuration.

• If the arrays have not been configured, follow the prompts to configure them. Refer to the

manufacturer documentation.

Step 3 When applicable, make the following choices:

• Specify a partition size of 8 GB for the operating system.

• If you are installing Windows 2000 Server on the same partition where an operating system is

already installed, select and delete that partition.

• Format the operating system partition by using the NTFS file system.

• For regional settings, select a locale in the Your Locale (Location) list. The locale you select must

match one of the languages that you will install for Cisco installation always installs English (United States).

Chapter 4 Installing the Operating System

Unity. Note that the Cisco Unity

For a list of supported languages, refer to Cisco Unity 4.0 System Requirements, and Supported Hardware and Software at

http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/sysreq/40_sysrq.htm.

Caution If the locale you specify when you install Windows 2000 Server does not match any of the

installed Cisco taking calls. The locale you select here must match the Cisco

Unity languages, Cisco Unity will log errors in the event log and may stop

Unity language exactly. For example, if you choose English (United Kingdom) for locale, you must also choose English (United Kingdom) as one of the Cisco

Unity languages. Installing the Cisco Unity language

English (Australia) will not work.

• Specify Per Seat for the licensing mode.

• When you enter a name for the Cisco Unity server (netBIOS name), use only alphabetical characters

to Z and a to z, numerical characters 0 to 9, and hyphens (-).

Caution Using other characters in the server name is not supported by DNS.

The server name must be 15 characters or fewer in length.

• Do not join a domain. Instead, specify a workgroup. The Cisco Unity installation guide alerts you

when to connect to the network and when to join a domain later in the installation process.

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Chapter 4 Installing the Operating System

• If you are prompted to specify Windows 2000 Server components to install, select the following

required components:

–

Internet Information Services

–

Message Queuing Services

–

Terminal Services

Note If you do not install all the required Windows 2000 Server components, subcomponents, and

service packs while installing the operating system, the Cisco when and how to install them later.

Step 4 When the Windows 2000 Configure Your Server dialog box appears, click I Will Configure This Server

Later.

Step 5 Uncheck the Show This Screen at Startup check box, and close the window.

Enabling Windows Terminal Services (Windows Server 2003 Only)

Unity installation guide alerts you

Enabling Windows Terminal Services (Windows Server 2003 Only)

Note If the system is running Windows 2000 Server, skip this section.

Windows Terminal Services is installed when you install Windows Server 2003, but it is not enabled. You enable Terminal Services so Cisco

To Enable Windows Terminal Services

Step 1 On the Windows Start menu, click Control Panel > System. Step 2 In the System Properties dialog, click the Remote tab. Step 3 Check the Allow Users to Connect Remotely to This Computer check box. Step 4 Click OK to dismiss the Remote Sessions message box. Step 5 Click OK to save your changes and close the System Properties dialog box.

TAC can access the Cisco Unity server if necessary.

Setting Up the Logical Drives

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Note If the Cisco Unity server was purchased from Cisco and is running Windows 2000 Server, skip this

section. When you installed Windows shipped with the server, the logical drives were set up automatically.

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2000 Server with the Cisco Unity Platform Configuration discs

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Setting Up the Logical Drives

To set up a logical drive, you create an extended partition on a logical disk, then create the logical drive in the partition. Do the following procedure to set up all the drives that you identified in the

“Determining the Drive Locations for Files on the Cisco Unity Server” section on page 2-4.

To Set Up the Logical Drives

Step 1 Log on to Windows as a member of the Administrators group. Step 2 On the Windows Start menu, click Programs > Administrative Tools > Computer Management. Step 3 In the console tree under Storage, click Disk Management. Step 4 Right-click the first available unallocated region of the first available logical disk, and click Create

Partition.

Typically, you will need to create one more logical drive than the number of logical disks available. After you install the operating system, the first 8 and is given the drive letter the first logical disk. When you create subsequent partitions, you use the entire logical disk. If you need the same number of logical drives as the number of logical disks available, use an entire logical disk for each partition you create.

Step 5 On the Create Partition Wizard welcome screen, click Next. Step 6 Click Extended Partition, and click Next. (Do not click Primary Partition.)

Chapter 4 Installing the Operating System

GB of the first logical disk is used for the system partition,

C. You create the first extended partition by using the remaining space on

Step 7 Specify to use the remaining disk space, and click Next. Step 8 Verify the settings, and click Finish. Step 9 In the Disk Management utility, right-click the new partition, and click Create Logical Drive. Step 10 On the Create Partition Wizard welcome screen, click Next. Step 11 Click Logical Drive, and click Next. Step 12 Specify to use the maximum disk space, and click Next. Step 13 Assign a drive letter, and click Next. Step 14 Specify to use the NTFS file system format, and click Next. Step 15 Verify the settings, and click Finish. Step 16 Repeat Step 4 through Step 15 for each logical drive that you have to create.

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CHA P TER

Customizing the Cisco Unity Platform

In this chapter, you do the following tasks in the order listed:

1. If the Cisco Unity server contains a dual NIC: Configure the dual NIC or verify the configuration.

See the

2. Complete registration information on Cisco.com to obtain the applicable license files. See the

“Obtaining Cisco Unity License Files” section on page 5-4.

3. Use the Cisco Unity System Preparation Assistant to install required Windows components, the

browser and database, and required service packs. See the

Preparation Assistant” section on page 5-6.

4. Change folder settings in Windows Explorer so that all files and folders are visible during

Cisco

Explorer” section on page 5-8.

5. Install the latest Microsoft service packs and updates for Windows, Internet Explorer, and SQL

Server

Service Packs and Updates for Windows, Internet Explorer, and SQL Server 2000” section on page 5-9.

“Configuring a Dual NIC in the Cisco Unity Server” section on page 5-2.

“Running the Cisco Unity System

Unity troubleshooting, if applicable. See the “Changing Folder Settings in Windows

2000 that are recommended for use with Cisco Unity. See the “Installing the Latest Microsoft

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6. If the Cisco Unity server contains voice cards: Disable the Found New Hardware wizard, if

applicable. See the

page 5-10.

7. Optional: Install virus-scanning software. See the “Installing Virus-Scanning Software (Optional)”

section on page 5-10.

8. Optional: Install and configure Cisco Security Agent for Cisco Unity. See the “Installing and

Configuring Cisco Security Agent for Cisco Unity (Optional)” section on page 5-11.

9. Connect the Cisco Unity server to the network. See the “Connecting the Cisco Unity Server to the

Network” section on page 5-11.

10. Configure TCP/IP properties See the “Configuring TCP/IP Properties” section on page 5-11.

11. Confirm that the server has a valid IP address and is connected to the network. See the “Verifying

the IP Address and the Network Connection” section on page 5-12.

12. If virus-scanning software or Cisco Security Agent for Cisco Unity is installed on the Cisco Unity

server: Disable virus-scanning services and Cisco Security Agent for Cisco

“Disabling Virus-Scanning and Cisco Security Agent Services” section on page 5-12.

13. Add the Cisco Unity server to an existing domain. See the “Adding the Cisco Unity Server to an

Existing Domain” section on page 5-13.

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“Disabling the Found New Hardware Wizard for the Voice Cards” section on

Unity. See the

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Chapter 5 Customizing the Cisco Unity Platform

Configuring a Dual NIC in the Cisco Unity Server

14. Reset the account that SQL Server services log on as. See the “Resetting the Account That SQL

Server Services Log On As” section on page 5-14.

When you are finished with this chapter, return to the “Overview of Mandatory Tasks for Installing

Cisco Unity” chapter to continue installing the Cisco Unity system.

Note The tasks in the list reference detailed instructions in the Cisco Unity installation guide and in other

Cisco Unity documentation. Follow the documentation for a successful installation.

Configuring a Dual NIC in the Cisco Unity Server

Note If the Cisco Unity server does not contain a dual NIC, skip this section.

We recommend that a dual NIC be configured in adapter fault tolerant mode (AFT) or network fault tolerant (NFT) mode. One NIC is designated as the primary and the other NIC as the secondary for active-passive fault tolerance. In this configuration, the primary (active) NIC handles 100 percent of the traffic. Only in the event that the primary NIC becomes unavailable does the secondary NIC then become active and handle 100

Alternatively, if you do not want to configure AFT or NFT, or do not have a second LAN port available, the following configurations are supported, though not recommended:

percent of the traffic.

• Disable TCP/IP for the second NIC, which allows you to re-enable the second NIC remotely if the

first NIC fails. (Use the Network and Dial-up Connections Control Panel to disable TCP/IP for the second NIC.)

• Disable the second NIC in the BIOS. (On some Cisco Unity servers, the second NIC is disabled in

the BIOS by default.)

Caution Note that not plugging a network cable into the second NIC is not sufficient. You must either disable

TCP/IP for the second NIC or disable the second NIC in the BIOS, or Cisco properly.

If you installed Windows 2000 Server by using the Cisco Unity Platform Configuration discs, skip to the

“Configuring a Dual NIC” section on page 5-4. (The NIC-configuration utility was installed

automatically.)

If you installed Windows Server 2003 or if you installed Windows 2000 Server by using a retail Windows disc, you need to install the NIC-configuration utility before you can configure the dual NIC. Do the applicable procedures in the following two sections.

Installing the NIC-Configuration Utility

Note If you installed Windows 2000 Server by using the Cisco Unity Platform Configuration discs, skip this

section.

Unity may not work

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Chapter 5 Customizing the Cisco Unity Platform

Do the applicable procedure in this section, depending on whether the Cisco Unity server was manufactured by Hewlett-Packard or IBM and, for IBM, depending on whether you have an Intel or a Broadcom installation disc (the disc corresponds with the brand of NIC installed in the server):

• To Install the Hewlett-Packard NIC-Configuration Utility, page 5-3

• To Install the IBM NIC-Configuration Utility by Using a Broadcom Disc, page 5-3

• To Install the IBM NIC-Configuration Utility by Using an Intel Disc, page 5-3

(Cisco-branded servers that have a model number ending in “H” were manufactured by Hewlett-Packard. Cisco-branded servers that have a model number ending in “I” were manufactured by IBM.)

Note The following procedures are intended for the software shipped with the currently shipping Cisco Unity

servers. Procedures for older servers may differ.

To Install the Hewlett-Packard NIC-Configuration Utility

Step 1 Insert the Hewlett-Packard SmartStart disc in the CD-ROM drive. Step 2 Browse to the directory Compaq\Csp\Nt, and double-click Setup.exe. Step 3 In the right pane of the HP Remote Deployment utility, select and delete all items except HP ProLiant

Network Configuration Utility <version> for Windows <2003/2000>.

Configuring a Dual NIC in the Cisco Unity Server

Step 4 Click Install. Step 5 Follow the on-screen prompts to complete the installation.

To Install the IBM NIC-Configuration Utility by Using a Broadcom Disc

Step 1 Insert the Broadcom NetXtreme Gigabit Ethernet Software disc in the CD-ROM drive.

If the installation program does not appear automatically, browse to the root of the CD, and double-click Launch.exe.

Step 2 In the installation program, click Management Programs. Step 3 Follow the on-screen prompts until you are prompted to select the applications to install. Step 4 Check the Control Suite and BASP check boxes. Step 5 Follow the on-screen prompts to complete the installation.

To Install the IBM NIC-Configuration Utility by Using an Intel Disc

Step 1 Insert the Intel Ethernet Software disc in the CD-ROM drive.

If the installation program does not appear automatically, browse to the root of the CD, and double-click Autorun.exe.

Step 2 Follow the on-screen prompts to complete the installation of the Intel NIC-configuration utility.

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Obtaining Cisco Unity License Files

Configuring a Dual NIC

To Configure a Dual NIC in the Cisco Unity Server

Step 1 Start the NIC-configuration utility:

a. On the Windows Start menu, click Settings > Control Panel. b. Select the applicable option, depending on the server model and NIC brand:

Chapter 5 Customizing the Cisco Unity Platform

Hewlett-Packard or Cisco MCS server with model number ending in “H”

IBM or Cisco MCS server with model number ending in “I”

Step 2 Configure the dual NIC—or verify the configuration—so that the following conditions are met:

• Both NICs are connected to the same network segment (in other words, both are connected to

the same Layer

• Both share the same IP address.

• Both are set up for AFT or for NFT. Refer to the NIC-configuration utility Help.

Step 3 Write down the MAC address that now applies to both NICs. You will need it when you obtain license

files in the

Step 4 Restart the Cisco Unity server for any changes to take effect.

“Obtaining Cisco Unity License Files” section on page 5-4.

3 subnet and the same Layer 2 Ethernet broadcast domain).

Click HP Network.

• For a Broadcom dual NIC, click Broadcom Control

Suite

• For an Intel dual NIC, click Intel(R) PROSet Wired.

Obtaining Cisco Unity License Files

License files, which enable the features purchased by the customer, are required for installing Cisco

Unity software, for some upgrades, and for adding or changing licensed features. You obtain the

license files by completing registration information on Cisco.com.

5-4

Shortly after registration, Cisco e-mails the license files. The e-mail from Cisco contains instructions on how to save and store the files. The Cisco

Unity installation guide later provides specific instructions on

the use of the license files. (For more information on licensing, refer to White Paper: Licensing for

Cisco

Unity at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/whitpapr/licenses.htm.)

Note Install the license files only on the primary server.

The following information is required during registration:

• The MAC address (physical address) for the network interface card (NIC) in the Cisco Unity server.

• The product authorization key (PAK), which appears on the sticker located on the front of the sleeve

for Cisco

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If the server contains a dual NIC and you configured it for fault tolerance by using the procedure in the

“Configuring a Dual NIC in the Cisco Unity Server” section on page 5-2, you already have the MAC

address. Skip to the “To Register and Obtain the License Files” procedure on page 5-5.

If the server contains one NIC or if the server contains a dual NIC that you did not configure for fault tolerance, do the following two procedures in the order listed.

To Get the MAC Address of the Cisco Unity Server When the Server Contains One NIC or an Unteamed Dual NIC

Step 1 On the server on which Cisco Unity will be installed, on the Windows Start menu, click Programs >

Accessories

Step 2 In the Command Prompt window, enter ipconfig /all, and press Enter. Step 3 Write down the value of Physical Address, excluding the hyphens, or save it to a file that you can access

> Command Prompt.

during online registration. (For example, if the physical address is 00-A1-B2-C3-D4-E5, record 00A1B2C3D4E5.)

If the server contains more than one NIC, one value will appear for each NIC. Write down the value for the NIC that you will use to connect the Cisco

Step 4 Close the Command Prompt window.

Obtaining Cisco Unity License Files

Unity server to the network.

To Register and Obtain the License Files

Step 1 Browse to the applicable registration site (URLs are case sensitive):

Registered user on Cisco.com Not a registered user on Cisco.com

Step 2 Enter the PAK or software serial number, and click Submit. Step 3 Follow the on-screen prompts. Step 4 Shortly after registration, you will receive an e-mail with the Cisco Unity license files.

http://www.cisco.com/go/license

http://www.cisco.com/go/license/public

If license files are lost, it can take up to one business day to get another copy.

If you do not receive the license files within 1 hour or to get another copy of a license file, call the Cisco Technical Assistance Center (TAC) and ask for the Licensing Team:

In the U.S. Outside

the U.S.

800 553-2447

For your local Cisco TAC phone number, refer to the website

http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml.

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Or send e-mail to licensing@cisco.com.

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Running the Cisco Unity System Preparation Assistant

You will need to provide information to verify Cisco Unity ownership—for example, the purchase order number or the PAK (which appears on the sticker located on the front of the sleeve for Cisco DVD

1 or CD 1).

Note Cisco Unity software comes with a default license file that has a minimal number of settings. The license

file allows installation of a Cisco installing a demonstration system, refer to the “Cisco

Unity demonstration system. For information and instructions on

Unity Demonstration System” section of the

Cisco Unity release notes.

Running the Cisco Unity System Preparation Assistant

The Cisco Unity System Preparation Assistant is a program that helps customize the platform for Cisco

Unity by checking for and installing Windows components, Microsoft service packs and updates,

and other software required by Cisco

Installed by the Cisco Assistant at

http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/pcd/pcd_inst.htm.

Unity Platform Configuration Discs and the Cisco Unity System Preparation

Unity. For a detailed list, refer to Components and Software

Unity

Caution Do not run the Cisco Unity System Preparation Assistant remotely by using Windows Terminal Services

or other remote-access applications, or the installation of required software may fail.

To Run the Cisco Unity System Preparation Assistant

Step 1 Log on to Windows by using an account that is a member of the local Administrators group. Step 2 On Cisco Unity Service Packs CD 1, browse to the Cuspa directory, and double-click Cuspa.vbs. Step 3 If prompted, double-click the language of your choice to continue the installation. Step 4 On the Welcome screen, click Next. Step 5 On the Cisco Unity Server Characteristics page, set the following fields:

Configuration Failover

Click Voice Messaging Only.

Check the This Is a Primary or Secondary Failover Server check box.

The assistant uses the information to determine that the system requires SQL Server.

Number of Ports

Step 6 Click Next. The assistant lists the components and indicates whether or not they are installed. Step 7 Follow the prompts to install any missing components until you are prompted to install the data store.

Enter the number of voice ports that you are connecting with the Cisco Unity server.

5-6

If a Microsoft AutoMenu window appears when the assistant is installing an application, close the window and allow the assistant to continue.

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Step 8 Install SQL Server in the location you made note of in the “Determining the Drive Locations for Files

on the Cisco Unity Server” section on page 2-4:

a. In the Welcome dialog box, click Next. b. In the Computer Name dialog box, click Next to accept the default setting Local Computer. c. In the Installation Selection dialog box, click Next to accept the default setting Create a New

Instance of SQL Server, or Install Client Tools.

d. Follow the on-screen prompts until the CD Key dialog box appears. e. Enter the key for Cisco Unity Data Store 2000 from the sticker located on the CD sleeve, and click

Next.

f. In the Installation Definition dialog box, click Next to accept the default setting Server and Client

Too ls .

g. In the Instance Name dialog box, check the Default check box. h. Click Next.

i. In the Setup Type dialog box, click Typica l . j. Under Destination Folder, next to Program Files, click Browse and specify the location for binaries

that you made note of in the

section on page 2-4.

Running the Cisco Unity System Preparation Assistant

“Determining the Drive Locations for Files on the Cisco Unity Server”

k. Under Destination Folder, next to Data Files, click Browse and specify the location for databases

that you made note of in the

“Determining the Drive Locations for Files on the Cisco Unity Server”

section on page 2-4.

l. Click Next.

m. At the top of the Services Accounts dialog box, click Use the Same Account for Each Service.

n. Under Service Settings, click Use the Local System Account. o. Click Next. p. In the Authentication Mode dialog box, we recommend that you click Windows Authentication

Mode.

If you click Mixed Mode—which is supported but is less secure—under Add Password for the SA Login, enter and confirm a password for the SQL Server system administrator logon.

q. Click Next.

r. In the Start Copying Files dialog box, click Next.

s. In the Choose Licensing Mode dialog box, click Processor License For, and specify the number of

processors in the Cisco

t. Click Continue.

u. If you are prompted about shutdown tasks before continuing with the installation, click Next.

v. Click Finish.

w. Skip to Step 9.

Unity server.

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Step 9 When SQL Server installation is complete, continue following the on-screen prompts in the assistant to

complete the platform customization.

Step 10 Install SQL Server Service Pack 3a:

a. On the Welcome screen, click Next. b. Follow the on-screen prompts until you are prompted to choose the authentication mode.

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Changing Folder Settings in Windows Explorer

c. Choose Windows authentication, and click Next. d. If the SA Password Warning dialog box appears, enter and confirm the password, and click Next. e. Check the Upgrade Microsoft Search and Apply SQL Server 2000 SP3 [Required] check box,

and click Continue. (Do not check the Enable Cross-Database Ownership Chaining for All Databases [Not Recommended] check box.)

f. Follow the on-screen prompts to continue. g. If you are prompted about shutdown tasks before continuing with the installation, click Next. h. Click Finish to begin installing components.

i. When the Setup message appears, click OK.

j. Click Finish to restart the server. k. Skip to Step 11.

Step 11 Follow the on-screen prompts. Step 12 When the Cisco Unity System Preparation Assistant has completed, click Finish.

Caution When the Cisco Unity System Preparation Assistant installed Internet Explorer, it also

automatically installed the file WScript.exe. Do not remove WScript.exe, or the Cisco Setup program will fail later in the installation process.

Chapter 5 Customizing the Cisco Unity Platform

Unity

Changing Folder Settings in Windows Explorer

You change folder settings so that all files and folders—including system files—are visible in Windows Explorer during Cisco

If you installed Windows 2000 Server from the Platform Configuration discs that are shipped with a Cisco

Unity server purchased from Cisco, all files and folders are already visible in Windows Explorer.

Note If you do not do the following procedure now, Cisco TAC may ask you to do it later.

To Change Folder Settings in Windows Explorer

Step 1 On the Windows desktop, double-click My Computer. Step 2 On the Tools menu, click Folder Options. Step 3 Click the View tab. Step 4 Click Show Hidden Files and Folders. Step 5 Uncheck the Hide File Extensions for Known File Types check box. Step 6 Uncheck the Hide Protected Operating System Files check box, and click Ye s to confirm. Step 7 Click Apply.

Unity troubleshooting.

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Installing the Latest Microsoft Service Packs and Updates for Windows, Internet Explorer, and SQL Server 2000

Step 8 Click Like Current Folder, and click Ye s to confirm. Step 9 Click OK.

Installing the Latest Microsoft Service Packs and Updates for Windows, Internet Explorer, and SQL

Install the latest Microsoft service packs (if any) and updates for Windows 2000 Server or Windows Server

2003, for Internet Explorer, and for SQL Server 2000 that are recommended for use with

Cisco

Unity. These are the service packs and updates that you downloaded in the “Downloading

Software for the Installation” section on page 2-2.

Caution If the Cisco Unity server is running Windows Server 2003, you must install the update associated with

Microsoft Knowledge Base article 824330, or Cisco Unity will not function properly.

Some Microsoft updates can be installed only after a prerequisite service pack has been installed. Install any recommended service packs before you install updates.

Exchange software is not installed, so you cannot install Exchange service packs and updates yet.

To Install the Latest Microsoft Service Packs for Windows, Internet Explorer, and SQL Server 2000

Follow the instructions that you printed or downloaded when you downloaded the service packs.

To Install the Latest Microsoft Updates for Windows and SQL Server 2000

Server 2000

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Step 1 Insert the Cisco Unity Post-Install disc in the CD-ROM drive. Step 2 Browse to each of the applicable directories and install the correct language version of each update:

English (ENU), French (FRA), German (DEU), or Japanese (JPN). (For example, if the French version of Windows Windows

To speed the installation, you may want to:

• Install each update at a command prompt by using the /z option, so you do not have to restart the

computer after installing each update.

• Install each update at a command prompt by using the /m option, so the update installs without

displaying any dialog boxes.

• Create a batch file that installs all of the updates at once.

Step 3 Restart the Cisco Unity server.

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Disabling the Found New Hardware Wizard for the Voice Cards

Note If the Cisco Unity server does not contain voice cards, skip this section.

In the following cases, the Found New Hardware wizard may appear each time the server is restarted and report that the cards are new hardware, even though the cards are properly installed and configured:

• The operating system was installed by using the Platform Configuration discs.

• The operating system was installed by using the manufacturer’s guided system-setup utility before

the cards were installed.

• New cards were added to an existing server.

Do the following procedure to prevent the Found New Hardware wizard from reporting the cards as new hardware. The procedure will not prevent the Found New Hardware wizard from finding and reporting other new hardware.

To Disable the Found New Hardware Wizard for the Voice Cards

Step 1 On the Found New Hardware wizard Welcome page, click Next. (After the server is restarted, the Found

New Hardware wizard Welcome page is displayed along with the PCI Device Installing dialog.)

Step 2 On the Install Hardware Device Drivers page, click Search for a Suitable Driver for My Device

(Recommended), and click Next.

Step 3 On the Locate Driver Files page, check the Floppy Disk Drives and CD-ROM Drives check boxes, and

click Next.

Step 4 On the Driver Files Search Result page, click Disable the Device, and click Finish. Do not choose to

skip driver installation of this device, or the Found New Hardware wizard will continue to appear each time the server is restarted.

Step 5 Repeat Step 2 through Step 4 for each instance of the Found New Hardware wizard (for each card, as

applicable).

Note that doing this procedure does not prevent a card from being displayed as an unknown PCI device when viewed in the Windows

2000 Device Manager. The warning that the device drivers are not installed also will continue to be displayed. This is expected behavior, and does not indicate a problem with the card or with the server.

Installing Virus-Scanning Software (Optional)

5-10

For information on supported virus-scanning software, refer to Cisco Unity 4.0 System Requirements, and Supported Hardware and Software at

http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/sysreq/40_sysrq.htm.

Follow the manufacturer instructions to install the virus-scanning software.

Note that scanning individual Exchange mailboxes can affect the performance of Cisco Unity.

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Installing and Configuring Cisco Security Agent for Cisco Unity (Optional)

Caution Do not configure virus-scanning software to block WAV attachments, or voice messages will be stripped

of their recordings.

Installing and Configuring Cisco Security Agent for Cisco Unity (Optional)

Cisco Security Agent for Cisco Unity is available on Cisco.com. For information on how to download it, install it on the Cisco

for Cisco

http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_release_notes_list.html.

Unity at

Unity server, and configure it, refer to Release Notes for Cisco Security Agent

Connecting the Cisco Unity Server to the Network

To Connect the Cisco Unity Server to the Network

Attach the network cable(s) to the Cisco Unity server.

If the server contains a dual NIC, ensure that you connect the cable to the primary NIC, if you configured the dual NIC for AFT or NFT, or to the NIC that is enabled.

Configuring TCP/IP Properties

The Cisco Unity server must have an IP address and must also have the IP address of a DNS server. Do the procedure in this section to specify IP addresses for the servers.

When selecting an IP address for the Cisco Unity server, note the following considerations:

• Do not assign an externally routable IP address. Doing so can expose the Cisco Unity server to

unwanted intrusion from the Internet, even when the server is hardened.

• Do not select an address that puts the Cisco Unity server on the opposite side of a firewall from:

–

The Exchange server that Cisco Unity connects with.

–

Any Exchange server that homes Cisco Unity subscriber mailboxes.

–

The domain controller/global catalog server that Cisco Unity accesses.

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To Configure TCP/IP Properties

Step 1 On the Windows Start menu, click Settings > Control Panel > Network and Dial-Up Connections >

Local Area Connection.

Step 2 Click Properties. Step 3 In the Components Checked Are Used by This Connection list, check the Internet Protocol (TCP/IP)

check box.

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Verifying the IP Address and the Network Connection

Step 4 Click Internet Protocol (TCP/IP) (but do not uncheck the check box), and click Properties. Step 5 Enter IP addresses for the Cisco Unity server and for the preferred and alternate DNS servers (for more

information, refer to Windows Help).

Step 6 Click OK Step 7 Restart the server.

Verifying the IP Address and the Network Connection

To Verify the IP Address and the Network Connection

Step 1 On the Windows Start menu, click Programs > Accessories > Command Prompt. Step 2 In the Command Prompt window, enter ipconfig /all, and press Enter. Step 3 Verify the IP address of the Cisco Unity server. Step 4 Find the IP address of a router or server on the same network segment as the Cisco Unity server.

If no routers or servers are listed, either you did not specify a default gateway when you assigned an IP address in the

“Configuring TCP/IP Properties” section on page 5-11, or the Cisco Unity server is not

connected to the network.

Step 5 Ping the router or other server whose IP address you found in Step 4. In the Command Prompt window,

enter ping <IP address>, and press Enter.

If the device sends a reply, the Cisco Unity server has a valid IP address.

If the device does not reply, there may be a variety of causes. Some of the most common problems include:

• The assigned IP address conflicts with the IP address of another computer on the network.

• The subnet mask is incorrect.

Verify the network settings. If needed, troubleshoot any problem as you would a network connectivity problem.

Disabling Virus-Scanning and Cisco Security Agent Services

Note If the system is not using virus-scanning software or Cisco Security Agent for Cisco Unity, skip this

section.

5-12

You disable virus-scanning and Cisco Security Agent services on the server so that they do not slow down the installation of software or cause the installations to fail. The Cisco

Unity installation guide alerts you when to re-enable the services after all of the installation procedures that can be affected are complete.

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To Disable and Stop Virus-Scanning and Cisco Security Agent Services

Step 1 Refer to the virus-scanning software documentation to determine the names of the virus-scanning

services.

Step 2 On the Windows Start menu, click Programs > Administrative Tools > Services. Step 3 Disable and stop each virus-scanning service and the Cisco Security Agent service:

a. In the right pane, double-click the service. b. On the General tab, in the Startup Type list, click Disabled. This prevents the service from starting

when you restart the server.

c. Click Stop to stop the service immediately. d. Click OK to close the Properties dialog box.

Step 4 When the services have been disabled, close the Services MMC.

Adding the Cisco Unity Server to an Existing Domain

The Cisco Unity server must be a member server in an existing domain. Cisco Unity interactions with the message store do not allow the server to be in a workgroup.

Add the primary and secondary Cisco Unity servers to the same domain.

We recommend that you install the Cisco Unity server in the same domain as the Exchange server that homes the Cisco

To Add the Cisco Unity Server to an Existing Domain

Step 1 Log on to the Cisco Unity server by using an account that is a member of the local Administrators group. Step 2 On the Windows Start menu, click Settings > Control Panel > System. Step 3 Click the Network Identification tab. Step 4 Click Properties. Step 5 In the Identification Changes dialog box, click Domain, and enter the name of the domain that you want

to join.

Add the primary and secondary Cisco Unity servers to the same domain.

Step 6 Click OK. Step 7 In the Domain Username and Password dialog box, enter the name and password of an account that has

permission to add computers to the domain.

Step 8 Click OK three times. Step 9 Click Ye s to restart the server.

Unity subscribers.

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Chapter 5 Customizing the Cisco Unity Platform

Resetting the Account That SQL Server Services Log On As

When you installed SQL Server, you set the services to use the local system account because the Cisco

Unity server was not connected to the network. On both the primary and secondary servers for

Cisco

Unity failover, you must reset the account that the MSSQLServer and SQLServerAgent services

log on as. The account must be a domain account and must:

• Have the right to log on as a service.

• Be a member of the local Administrators group.

To Reset the Account that SQL Server Services Log on As

Step 1 On the Windows Start menu, click Programs > Administrative Tools > Services. Step 2 Do the following eight substeps for each of the two services, MSSQLServer and SQLServerAgent:

a. In the right pane, double-click <Name of service>. b. Click the Log On tab. c. Click This Account. d. Click Browse. e. In the Select User dialog box, in the Look In list, click the name of the domain to which the

Cisco

Unity server belongs.

f. Double-click the name of the account to use. You must use the same account on both the primary

and secondary Cisco

g. Enter and confirm the password. h. Click OK.

Step 3 When you are done setting both accounts, close the Services window.

Unity servers.

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CHA P TER

Setting Up Exchange

In this chapter, you do the following tasks in the order listed:

Note If you are installing the secondary Cisco Unity server now, skip Task 1.

1. Determine the Exchange server that Cisco Unity will connect with, known as the partner Exchange

server. See the

2. Install Exchange administration software on the Cisco Unity server. See the “Installing Exchange

Administration Software on the Cisco Unity Server” section on page 6-2.

3. Install the latest Exchange service pack (if any) and updates that are recommended for use with

Cisco

Unity. See the “Installing the Latest Exchange Service Pack and Updates” section on

page 6-5.

“Determining the Partner Exchange Server” section on page 6-2.

Note If you are installing the secondary Cisco Unity server now, skip Task 4.

4. Extend the Active Directory schema for Cisco Unity. See the “Extending the Active Directory

Schema for Cisco Unity” section on page 6-6.

Note If you are installing the secondary Cisco Unity server now, skip Task 5.

5. Create Active Directory organizational units for users and distribution lists, and a mailbox store, if

applicable. See the

When you are finished with this chapter, return to the “Overview of Mandatory Tasks for Installing

Cisco Unity” chapter to continue installing the Cisco Unity system.

Note The tasks in the list reference detailed instructions in the Cisco Unity installation guide and in other

Cisco Unity documentation. Follow the documentation for a successful installation.

“Creating Organizational Units and a Mailbox Store” section on page 6-7.

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Determining the Partner Exchange Server

During configuration of the Cisco Unity software, you will be prompted to select an Exchange server for Cisco

Unity to connect with. The server is known as the partner Exchange server, or the partner server. You decide now which server you will use as the partner server, based on the following information; you specify the partner server later in the installation process.

When all Cisco Unity subscriber mailboxes will be homed on the same Exchange server, use that server as the partner server.

When Cisco Unity subscriber mailboxes will be homed on more than one Exchange server, consider the following general guidelines for deciding which server to use as the partner server:

• All voice messages from outside callers pass through the partner server on their way to user

mailboxes. Use an Exchange server based on its ability to handle the additional traffic.

• When Exchange is configured for active/active or active/passive clustering, use either an Exchange

server outside the cluster or the Exchange virtual server in the cluster.

Caution When Windows Server 2003 is installed on the Cisco Unity server, you must use Exchange 2003.

Chapter 6 Setting Up Exchange

Installing Exchange Administration Software on the Cisco Unity Server

The version of administration software that you install on the Cisco Unity server must be the same as the version of Exchange installed on the separate partner Exchange server.

See the applicable section, depending on the Exchange version on the partner server:

• Installing Exchange 2003 Administration Software, page 6-2

• Installing Exchange 2000 Administration Software, page 6-4

Installing Exchange 2003 Administration Software

Note Cisco assumes that the Exchange environment is already set up and working before the Cisco Unity

system is installed.

When Exchange 2003 is installed on the partner server, you install Exchange 2003 administration software on the Cisco the application programming interface that Cisco addressing, sending, and retrieving messages.

Unity server because it includes the Microsoft messaging API (MAPI). MAPI is

Unity uses to communicate with Exchange for

6-2

Caution Do not install Exchange Messaging and Collaboration Services on the Cisco Unity server.

Later in the installation process, you specify the partner Exchange server that Cisco Unity connects with.

Do the following two procedures in the order listed.

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Chapter 6 Setting Up Exchange

To Install Exchange 2003 Administration Software on the Cisco Unity Server

Step 1 On the Cisco Unity server, insert the Exchange Server 2003 disc in the CD-ROM drive.

If the disc does not run automatically, browse to the root directory, and double-click Setup.exe.

Step 2 Click Exchange Deployment Tools. Step 3 Click Install Exchange System Management Tools Only. Step 4 On the Install Exchange System Management Tools Only page, scroll down to Step 4 and click Run

Setup Now.

Note In early editions of Exchange 2003, Step 3 on the Install Exchange System Management Tools

Step 5 In the Welcome to Microsoft Exchange Installation wizard, click Next. Step 6 In the License Agreement dialog box, click I Agree, and click Next. Step 7 In the Component Selection dialog box, in the Action column, set the actions for the following three

components:

Installing Exchange Administration Software on the Cisco Unity Server

Only page incorrectly listed Windows Server 2003 Administration Tools Pack as required when the operating system is Windows

2000 Server. In later editions of Exchange 2003, this

requirement was removed from Help, as explained in Microsoft Knowledge Base article 826966.

Microsoft Exchange 2003 Microsoft Exchange Messaging and Collaboration Services Microsoft Exchange System Management Tools

Step 8 Click Next. Step 9 Follow the on-screen prompts to complete the installation. Step 10 Restart the server.

Change the action to Custom.

Change the action to None.

Leave the action as Install.

To Install Exchange 2003 Service Pack 1 on the Cisco Unity Server

Step 1 On Cisco Unity Service Packs CD 2, browse to the directory Exchange_2003_SP1\Setup\I386, and

double-click Update.exe.

Step 2 Follow the on-screen prompts to complete the installation. Step 3 Restart the server. Step 4 If you have not already done so, repeat this procedure on the partner Exchange server and on every

Exchange

2003 server on which Cisco Unity subscriber mailboxes are homed.

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Installing Exchange Administration Software on the Cisco Unity Server

Installing Exchange 2000 Administration Software

Note Cisco assumes that the Exchange environment is already set up and working before the Cisco Unity

system is installed.

When Exchange 2000 is installed on the partner server, you install Exchange 2000 administration software on the Cisco the application programming interface that Cisco addressing, sending, and retrieving messages.

Later in the installation process, you specify the partner Exchange server that Cisco Unity connects with.

Do the following four procedures in the order listed.

To Install Exchange 2000 Administration Software on the Cisco Unity Server

Step 1 On the Cisco Unity server, insert the Cisco Unity Message Store 2000 disc in the CD-ROM drive.

If the disc does not run automatically, browse to the root directory, and double-click Launch.exe.

Step 2 Click Exchange Server Setup.

Unity server because it includes the Microsoft messaging API (MAPI). MAPI is

Unity uses to communicate with Exchange for

Chapter 6 Setting Up Exchange

Step 3 Follow the on-screen prompts until the Product Identification dialog box appears. Step 4 Enter the key for Cisco Unity Message Store 2000 from the sticker located on the CD sleeve, and click

Next.

Step 5 In the Component Selection dialog box, in the Action column, set the actions for the following three

components:

Microsoft Exchange 2000 Microsoft Exchange Messaging and Collaboration Services Microsoft Exchange System Management Tools

Step 6 Click Next. Step 7 Follow the on-screen prompts to complete the installation. Step 8 Restart the server.

Change the action to Custom.

Change the action to None.

Leave the action as Install.

Exchange 2000 Service Pack 3 and the Exchange 2000 Server Post-Service Pack 3 Rollup that is described in Microsoft Knowledge Base article 824282 resolve an intermittent problem with message notification.

6-4

Note If Service Pack 3 and the rollup are not installed, Exchange 2000 Server sends extra UDP packets to

ports on the Cisco

Unity server that are not listening for packets. Such activity is seen by

intrusion-detection systems as port scans or attacks.

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Chapter 6 Setting Up Exchange

To Install Exchange 2000 Service Pack 3

Step 1 On Cisco Unity Service Packs CD 2, browse to the directory Exchange_2000_SP3\Setup\I386, and

double-click Update.exe.

Step 2 Follow the on-screen prompts to complete the installation. Step 3 Restart the server. Step 4 If you have not already done so, repeat this procedure on the partner Exchange server and on every

Exchange

To Install the Exchange 2000 Post-Service Pack 3 Rollup

Step 1 On the Cisco Unity Post-Install CD, browse to the directory

Exchange_2000_Post_SP3_Rollup\Setup\I386, and double-click Update.exe.

Step 2 Follow the on-screen prompts to complete the installation. Step 3 Restart the server. Step 4 If you have not already done so, repeat this procedure on the partner Exchange server and on every

Exchange

Installing the Latest Exchange Service Pack and Updates

2000 server on which Cisco Unity subscriber mailboxes are homed.

In the next procedure, you disable the Windows License Logging service on all Exchange servers on which Cisco log. (If the service is not disabled in a Cisco as the message store, the service logs errors in the event log about Exchange

Unity subscriber mailboxes are homed to prevent Exchange 2000 license errors in the event

Unity Voice Messaging configuration with Exchange 2000

2000 being out of licenses,

even though Microsoft client access licenses (CALs) are not required.)

To Disable the License Logging Service

Step 1 On the Windows Start menu, click Programs > Administrative Tools > Services. Step 2 In the right pane, right-click License Logging Service, and click Properties. Step 3 On the General tab, click Stop. Step 4 Under Startup Type, click Disabled. Step 5 Click OK. Step 6 Close the Services MMC.

Installing the Latest Exchange Service Pack and Updates

Install the latest Exchange service pack (if any) and updates that are recommended for use with Cisco

Unity. These are the service pack and updates that you downloaded in the “Downloading Software

for the Installation” section on page 2-2.

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Some Exchange updates can be installed only after a prerequisite service pack has been installed. Install the service pack, if any, before you install updates.

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Extending the Active Directory Schema for Cisco Unity

To Install the Latest Exchange Service Pack

Follow the instructions that you printed or downloaded when you downloaded the service pack.

To Install the Latest Exchange Updates

Step 1 Insert the Cisco Unity Post-Install disc in the CD-ROM drive. Step 2 Browse to each of the applicable directories and install the correct language version of each update:

English (ENU), French (FRA), German (DEU), or Japanese (JPN). (For example, if the French version of Exchange

2000 administration software is installed on the Cisco Unity server, install the French

version of any Exchange

To speed the installation, you may want to:

• Install each update at a command prompt by using the /z option, so you do not have to restart the

computer after installing each update.

• Install each update at a command prompt by using the /m option, so the update installs without

displaying any dialog boxes.

Chapter 6 Setting Up Exchange

2000 updates.)

• Create a batch file that installs all of the updates at once.

Step 3 Restart the Cisco Unity server.

Extending the Active Directory Schema for Cisco Unity

Several changes need to be made to the Active Directory schema for Cisco Unity to work properly.To see the changes that the schema update program makes, browse to the directory Schema\LdifScripts on Cisco

Unity DVD 1 or CD 1, and view the file Avdirmonex2k.ldf.

Changes to the Active Directory schema may take 15 minutes or more to replicate throughout the forest. The changes must finish replicating before you can install Cisco

To Extend the Active Directory Schema for Cisco Unity

Step 1 Confirm that all domain controllers are on line. (The Active Directory schema extensions replicate only

when all domain controllers are on line.)

Step 2 On the computer that has the schema master role (typically the first DC/GC in the forest), log on to

Windows as a user who is a member of the Schema Admins group.

Step 3 On Cisco Unity DVD 1 or CD 1, browse to the directory ADSchemaSetup, and double-click

ADSchemaSetup.exe.

Unity.

6-6

Step 4 In the Active Directory Schema Setup dialog box, check the Exchange 2000 or Exchange 2003

Directory Monitor check box.

Step 5 If you plan to use VPIM Networking or Cisco Unity Bridge Networking, check the applicable check

boxes.

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Creating Organizational Units and a Mailbox Store

Step 6 Click OK. Step 7 When the schema extension has finished, Ldif.log and Ldif.err files are saved to the desktop. View the

contents of the files to confirm that the extension completed successfully.

Creating Organizational Units and a Mailbox Store

Users and distribution lists are created in locations that you specify. If you want users and distribution lists to be created in custom organizational units (OUs), create the OUs now. Both OUs need to be in the same domain, but they do not need to be in the same domain as the Cisco on creating OUs, refer to Active Directory Users and Computers Help.

You also have the option to create a custom mailbox store as the default for subscribers that are added through the Cisco a custom mailbox store, refer to Exchange System Manager Help. (Later in the installation process, you configure Cisco

You must use the same custom OUs and mailbox stores for the primary and secondary Cisco Unity servers.

Unity Administrator or that are imported from a CSV file. For information on creating

Unity to use the mailbox store.)

Unity server. For information

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Chapter 6 Setting Up Exchange

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Creating Accounts for the Installation and Setting Rights and Permissions

In this chapter, you do the following tasks in the order listed:

Note If you are installing the secondary Cisco Unity server now, skip Task 1.

1. Familiarize yourself with the domain accounts you will create in Task 2. See the “About the

Accounts Required for the Cisco Unity Installation” section on page 7-2.

Note If you are installing the secondary Cisco Unity server now, skip Task 2.

2. Create the applicable domain accounts that are needed to install Cisco Unity. See the “Creating the

Accounts Required for the Cisco Unity Installation” section on page 7-3.

3. If you created a Cisco Unity administration account in Task 2.: Add the account to the local

Administrators group. See the “Adding the Cisco Unity Administration Account to the Local

Administrators Group” section on page 7-3.

4. Set rights and permissions for the accounts that you created in Task 2. See the “Setting Rights and

Permissions with the Cisco Unity Permissions Wizard” section on page 7-4.

Note If you are installing the secondary Cisco Unity server now, skip Task 5.

5. Set Exchange permissions. See the “Setting Required Exchange Permissions” section on page 7-8.

When you are finished with this chapter, return to the “Overview of Mandatory Tasks for Installing

Cisco Unity” system to continue installing the Cisco Unity system.

Note The tasks in the list reference detailed instructions in the Cisco Unity installation guide and in other

Cisco Unity documentation. Follow the documentation for a successful installation.

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About the Accounts Required for the Cisco Unity Installation

This section describes the following domain accounts that are needed for the Cisco Unity installation:

• The Account Used to Install Cisco Unity, page 7-2

• The Account Used to Access the Cisco Unity Administrator, page 7-2

• The Accounts That Cisco Unity Services Log On As, page 7-2

Note The same accounts are required for installing a new Cisco Unity 4.0(x) system and for upgrading from

previous versions of Cisco Unity.

The Account Used to Install Cisco Unity

During installation, Cisco Unity creates a number of Cisco Unity objects in Active Directory and in Exchange, so the account with which you log on to Windows to install Cisco user rights and permissions to perform the necessary operations.

If you are installing more than one Cisco Unity server in a site—including setting up failover—you can use the same account to install Cisco

Unity software on all of the servers.

Unity must have proper

The Account Used to Access the Cisco Unity Administrator

When you install Cisco Unity, you are prompted to choose the Windows domain account that you want to use to access the Cisco During installation, the domain account is automatically associated with a Cisco class of service allows Cisco subscribers who also can access the Cisco

By default, the Cisco Unity administration account is the installation account. If you prefer to use an account other than the installation account to be the first Cisco additional domain account for that purpose.

The Cisco Unity administration account must be a member of the local Administrators group. A procedure later in this chapter explains how to add the account to that group.

Unity Administrator (the website used to perform most administration tasks).

Unity Administrator access. (Later you can create additional Cisco Unity

Unity Administrator.)

Unity administration account, create an

The Accounts That Cisco Unity Services Log On As

During Cisco Unity installation, you are prompted to choose three domain accounts that Cisco Unity services log on as:

• The account that Cisco Unity directory services log on as. These services keep subscriber data in the

directory synchronized with subscriber data in the Cisco

• The account that Cisco Unity message store services log on as. These services allow subscribers to

send and receive voice messages by using the telephone user interface.

• The account that local services log on as. By default, local Cisco Unity services log on as the Local

System account. We recommend that you not change this.

The permissions required by the directory services account conflict with the permissions required by the message store services account, so you must create separate accounts for the two types of services.

Unity SQL Server database.

Unity subscriber whose

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Chapter 7 Creating Accounts for the Installation and Setting Rights and Permissions

Creating the Accounts Required for the Cisco Unity Installation

To Create Domain Accounts for Cisco Unity Installation, Administration, and Services

Step 1 On the Cisco Unity server, log on to Windows by using an account that is a member of the Domain

Admins group.

Step 2 On the Windows Start menu, click Programs > Microsoft Exchange > Active Directory Users and

Computers or click Programs

Step 3 In the left pane, expand the domain, right-click Users or the organizational unit where you want to create

the installation account, and click New

Step 4 Follow the on-screen prompts to create the installation account. Creating an Exchange mailbox is

optional.

We suggest that you use the following names for the accounts:

> Administrative Tools > Active Directory Users and Computers.

> User.

Installation Administration Account that Cisco Unity directory services log on as (directory services

account) Account that Cisco Unity message store services log on as (message store

services account)

Step 5 Repeat Step 3 and Step 4 to create the Cisco Unity administration account, the directory services

account, and the message store services account.

Ensure that for the accounts that Cisco Unity services log on as, the password will never expire. If the password expires, Cisco

Step 6 Close Active Directory Users and Computers.

Unity will stop working the next time the server is restarted.

UnityInstall

UnityAdmin

UnityDirSvc

UnityMsgStoreSvc

Adding the Cisco Unity Administration Account to the Local Administrators Group

Note If you did not create a Cisco Unity administration account in the “Creating the Accounts Required for

the Cisco Unity Installation” section on page 7-3, skip this section.

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Add the Cisco Unity administration account to the local Administrators group on the primary and secondary Cisco

To Add the Cisco Unity Administration Account to the Local Administrators Group

Step 1 On the Cisco Unity server, on the Windows Start menu, click Programs > Administrative Tools >

Computer Management.

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Setting Rights and Permissions with the Cisco Unity Permissions Wizard

Step 2 In the left pane of the Computer Management MMC, expand System Tools > Local Users and Groups. Step 3 In the left pane, click Groups. Step 4 In the right pane, double-click Administrators. Step 5 In the Administrators Properties dialog box, click Add. Step 6 In the Select Users or Groups dialog box, in the Look In list, click the name of the domain to which the

Cisco

Unity server belongs.

Step 7 In the top list, double-click the name of the Cisco Unity administration account. The name appears in

the bottom list.

Step 8 Click OK to close the Select Users or Groups dialog box. Step 9 Click OK to close the Administrators Properties dialog box. Step 10 Close the Computer Management MMC.

Setting Rights and Permissions with the Cisco Unity Permissions Wizard

The procedure in this section sets the permissions that Cisco Unity requires for:

• The account that you will use to install Cisco Unity.

• The two accounts that Cisco Unity directory and message store services will log on as.

In addition, you must set Exchange-specific permissions, as described in the “Setting Required

Exchange Permissions” section on page 7-8.

You run the Permissions wizard on both the primary and secondary Cisco Unity servers.

The Permissions wizard will complete in under an hour, and possibly in just a few minutes.

Before you can run the Permissions wizard, the Active Directory schema must have been extended for Cisco

Unity, which you should have done when you set up the message store (in the “Extending the

Active Directory Schema for Cisco Unity” section on page 6-6).

Caution Cisco Unity needs to be able to change properties of Active Directory users. The Permissions wizard

grants the directory services account the right to change user accounts in the containers that you specify. Cisco

Unity can change user accounts in those containers only if inheritance is enabled for the containers and for the users themselves. If you disable inheritance for any containers or groups that include Cisco

Unity subscribers, or for any users who are subscribers, Cisco Unity (using the directory services account) will not be able to change properties for the affected users. In that case, you will need to either grant permissions to those users explicitly or re-enable inheritance by checking the Allow Inheritable Permissions from Parent to Propagate to This Object check box on the Security tab in the applicable Properties dialog box.

7-4

The following procedure grants the installation and services accounts the rights to act as a part of the operating system, to log on as a service, and to log on as a batch job, and does so in the local security policy. (For a complete list of the permissions set by Permissions Wizard, refer to the Permissions Wizard Help file PWHelpPermissionsSet_<language>.htm.)

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Setting Rights and Permissions with the Cisco Unity Permissions Wizard

To Run the Cisco Unity Permissions Wizard

Step 1 If a domain security policy is in effect, confirm that the domain security policy does not deny the

installation and services accounts the rights to act as a part of the operating system, to log on as a service, and to log on as a batch job.

Step 2 Log on to the Cisco Unity server by using an account that:

• Is a member of the Domain Admins group in the domain in which the Cisco Unity server is being

installed.

• Is either an Exchange Full Administrator or a member of the Domain Admins group in the domain

that contains all of the domains from which you want to import Cisco

Caution If you try to run the Permissions wizard by using an account that has less than the default

permissions for a Domain Admin, the wizard may not be able to set all of the permissions required by the installation account and the services accounts. If the Permissions wizard cannot set all of the required permissions, either the Cisco Cisco Unity will not run properly after it has been installed.

Unity subscribers.

Unity installation will fail or

Step 3 On Cisco Unity DVD 1 or CD 1, browse to the Utilities\PermissionsWizard directory, and run

PermissionsWizard.exe.

Step 4 On the Welcome to the Cisco Unity Permissions Wizard page, click Microsoft Exchange 2000 or

Microsoft Exchange 2003, depending on the version of Exchange installed on the partner Exchange

server.

If Windows Server 2003 is installed on the Cisco Unity server, Microsoft Exchange 2003 is the only option available.

Step 5 Click Next. Step 6 On the Installation Account page, click Change, and choose the account that you want to use to install

Cisco

Unity.

Step 7 Click Next. Step 8 On the Directory Services Account page, click Change, and choose the account that you want

Cisco

Unity directory services to log on as.

Step 9 Click Next. Step 10 On the Message Store Services Account page, click Change, and choose the account that you want

Cisco

Unity message store services to log on as.

Step 11 Click Next. Step 12 Cisco Unity needs access to one or more Active Directory organizational units to create users

(Cisco

Unity subscribers) and groups (Cisco Unity distribution lists). On the Set Active Directory

Containers for New Objects page, choose the following:

• The domain in which you want new users and groups to be created.

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• The organizational unit in which you want users to be created. This is where Cisco Unity Example

Administrator will be created during Cisco

• The organizational unit in which you want groups to be created.

Step 13 Click Next.

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Setting Rights and Permissions with the Cisco Unity Permissions Wizard

Step 14 On the Objects the Cisco Unity Administrator Can Create page, check the check boxes for the objects

you want to be able to create by using the Cisco

If you do not want to use the Cisco Unity Administrator to create new Active Directory users, contacts, and groups, you may choose not to grant the Cisco to create each type of Active Directory object.

If you uncheck a check box next to an Active Directory object type, you will not be able to create the associated type of Cisco existing objects into Cisco able to create new Cisco

Unity object by using the Cisco Unity Administrator. You may only import

Unity. (For example, if you uncheck the Users check box, you will not be

Unity subscribers by using the Cisco Unity Administrator. You will only be able

to import existing Active Directory users to make them Cisco

Step 15 Click Next. Step 16 On the Set Active Directory Container for Location Objects page, choose the organizational unit in

which you want Cisco

Step 17 Click Next. Step 18 On the Set Active Directory Containers for Import page, choose the Active Directory containers from

Unity location objects to be created.

which you want to import users, contacts, and groups to make them Cisco distribution lists. Note the following considerations:

• You must choose a container for the domain that includes the Cisco Unity server.

Unity Administrator.

Unity directory services account the necessary rights

Unity subscribers.)

Unity subscribers and public

• Choose only one container for each domain. If you will want to import users and groups from more

than one container in a domain, choose a common parent container that includes all of the containers from which you want to import. If the common parent is the domain itself, choose the domain.

Alternatively, if you want to choose multiple containers without choosing the common parent container, you can run the Permissions wizard more than once. Every time you run the Permissions wizard, choose the same options except on this page, where you choose a different container each time.

• If you are using Digital Networking to connect multiple Cisco Unity servers and if you will be

importing users from the same container for every Cisco

Unity server, choose that container. (For example, if CiscoUnityServer1 and CiscoUnityServer2 will both be importing users only from Container1, choose Container1.)

If you are using Digital Networking and if, for all of the Cisco Unity servers combined, you will be importing users from two or more containers, the Cisco

Unity message store services account on each Cisco Unity server must be granted SendAs permission on every container from which users will be imported on every Cisco

Unity server in the forest. (For example, if CiscoUnityServer1 will import users from Container1 and Container2, and if CiscoUnityServer2 will import users from Container3 and Container4, the Cisco server must have SendAs permission for all four containers.) On each Cisco the following, or identified subscriber messaging may not work between Cisco

–

Choose all of the containers from which users will be imported by choosing a common parent

Unity message store services account on each Cisco Unity

Unity server, do one of

Unity servers:

container.

–

Choose all of the containers from which users will be imported by running the Permissions wizard more than once.

–

Use the same Active Directory account for the Cisco Unity message store services account as on every other Cisco

• If you are using identified subscriber messaging for AMIS, the Cisco Unity Bridge, or VPIM, and

if you will be importing contacts from the same container for every Cisco

Unity server in the forest.

Unity server, choose that container. (For example, if CiscoUnityServer1 and CiscoUnityServer2 will both be importing contacts only from Container1, choose Container1.)

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Setting Rights and Permissions with the Cisco Unity Permissions Wizard

If you are using identified subscriber messaging for AMIS, the Bridge, or VPIM, and if, for all of the Cisco Cisco

Unity servers combined, you will be importing contacts from two or more containers, the

Unity message store services account on each Cisco Unity server must be granted SendAs permission on every container from which contacts will be imported on every Cisco the forest. (For example, if CiscoUnityServer1 will import contacts from Container1 and Container2, and if CiscoUnityServer2 will import contacts from Container3 and Container4, the Cisco

Unity message store services account on each Cisco Unity server must have SendAs permission for all four containers.) On each Cisco identified subscriber messaging may not work between Cisco Unity servers:

–

Choose all of the containers from which contacts will be imported by choosing a common parent container.

–

Choose all of the containers from which contacts will be imported by running the Permissions wizard more than once.

–

Use the same Active Directory account for the Cisco Unity message store services account as on every other Cisco

Step 19 Click Next. Step 20 On the Choose Mailstores page, click Next. Cisco Unity subscribes will be homed in all of the available

Exchange

Step 21 The Verify Permission Assignments page appears, listing the permissions that will be granted to each

2003 or Exchange 2000 mailstores.

Unity server in the forest.

account. The information listed includes user rights, Active Directory rights, and membership in groups. Click Next to grant the listed permissions.

Step 22 If the Permissions wizard failed to grant one or more permissions, an error message appears that lists the

number of permissions it was not able to grant. Click OK.

Unity server in

Unity server, do one of the following, or

Step 23 To display a report listing the operations that succeeded and those that failed, if any, click View Detailed

Results.

Note that in some cases, individual rights may be combined into a single entry. For example, the rights to read properties, write properties, list contents, read permissions, and modify permissions applied onto Group objects are all included in the single entry “SUCCEEDED granting Group read/modify rights.”

Step 24 If one or more permissions could not be granted, fix the problems, and run the Permissions wizard again.

Caution If the Permissions wizard failed to set any permissions, either the Cisco Unity installation will

fail or Cisco

Unity will not run properly after it has been installed. You must successfully run

the Permissions wizard before you can continue installing Cisco Unity.

Caution An Active Directory right being granted by the Permissions wizard may conflict with an

existing right on an Active Directory container. (For example, an account may be denied the right to create user objects in one of the containers selected during the Permissions wizard.) The log file will explain that a conflict has been found, but the Permissions wizard will not resolve the conflict. You must resolve the conflict and then rerun the Permissions wizard.

Step 25 Click Finish. Step 26 If the account that you logged on with in Step 2 is also the account that you want to use to install

Cisco Unity (the account that you selected in Step 6), log off of Windows so the permissions set by the Permissions wizard will take effect.

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Setting Required Exchange Permissions

In general, the Cisco Unity Permissions wizard does not set Exchange permissions, so they must be set manually. (The Permissions wizard does grant Send-As, Receive-As, and Administer Information Store permissions on Exchange 2003 or Exchange 2000 mailstores.)

The following Exchange permissions must be set for the Cisco Unity installation and services accounts:

Installation account Cisco Unity directory

services account

Exchange Administrator.

Exchange Administrator if you want to create Cisco Unity subscribers by using the Cisco if you want to create Cisco

Unity Administrator. Exchange View Only Administrator

Unity subscribers only by importing accounts

from Active Directory.

Cisco Unity message store services account

Send-As, Receive-As, and Administer Information Store permissions on Exchange

2003 or Exchange 2000 mailstores (set by the Permissions

wizard).

Do the following procedure for the installation account first, then for the directory services account. Note that you set Exchange permissions only on the primary Cisco

To Grant Exchange Permissions to the Installation and Directory Services Accounts

Step 1 Log on to the Cisco Unity server by using an account that is an Exchange Full Administrator. Step 2 On the Windows Start menu, click Programs > Microsoft Exchange > System Manager. Step 3 In the left pane of the Exchange System Manager MMC, right-click the organization name at the top of

Unity server.

the tree control, and click Delegate Control.

Step 4 On the Welcome to the Exchange Administration Delegation Wizard page, click Next. Step 5 In the Users or Groups dialog box, click Add. Step 6 In the Delegate Control dialog box, click Browse.

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Step 7 In the Select Users, Computers, or Groups dialog box, in the Look In list, click the name of the domain

to which the Cisco

Step 8 When you are granting permissions for the installation account, in the list of users, computers, and

Unity server belongs.

groups, double-click the name of the account.

When you are granting permissions for the Cisco Unity directory services account, in the list of users, computers, and groups, double-click the name of the account.

The Delegate Control dialog box reappears. The account you selected appears in the Group (Recommended) or User box.

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Step 9 When you are setting permissions for the installation account, in the Role list, click Exchange

Administrator.

When you are setting permissions for the Cisco Unity directory services account, in the Role list, click the applicable option:

Setting Required Exchange Permissions

Exchange Administrator

Exchange View Only Administrator

If you want to create Cisco Unity subscribers by using the Cisco Unity Administrator.

If you do not want to create Cisco Unity subscribers by using the Cisco Unity Administrator (meaning that you will create Cisco

Unity subscribers only by

importing accounts from Active Directory).

Step 10 Click OK to close the Delegate Control dialog box. Step 11 Repeat Step 5 through Step 10 for the Cisco Unity directory services account. Step 12 Click Next. Step 13 Click Finish. Step 14 Close the Exchange System Manager MMC.

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CHA P TER

Installing and Configuring Cisco Unity Software

In this chapter, you do the following tasks in the order listed:

1. Determine whether to set up Cisco Unity to use SSL. See the “Determining Whether to Set Up

Cisco Unity to Use SSL” section on page 8-2.

Note If you are installing the secondary Cisco Unity server now, skip Task 2.

2. If you plan to set up Cisco Unity to use SSL and want to use the Microsoft Certificate Services

available with Windows to issue your own certificate: Install the Microsoft Certificate Services component. See the

3. Use the Cisco Unity Installation and Configuration Assistant to install and configure Cisco Unity,

and to set up the Cisco

Configuring Cisco Unity Software” section on page 8-3.

4. Install the Cisco Unity 4.0(5) service release, if available. See the “Installing the Cisco Unity

Service Release, If Available” section on page 8-16.

“Installing the Microsoft Certificate Services Component” section on page 8-3.

Personal Communications Assistant to use SSL. See the “Installing and

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Note If you are installing the secondary Cisco Unity server now, skip Task 5.

5. Test the phone system integration. See the “Testing the Phone System Integration” section on

page 8-16.

6. If virus-scanning software is installed on the Cisco Unity server: Exclude from scanning the

directory in which Cisco

in Which Cisco Unity Is Installed” section on page 8-16.

7. If you are setting up Cisco Unity to use SSL: Set up the Cisco Unity Administrator and Status

Monitor to use SSL. See the

SSL” section on page 8-17.

Note If you are installing the secondary Cisco Unity server now, skip Task 8.

8. Secure the Example Administrator account against toll fraud. See the “Securing the Example

Administrator Account Against Toll Fraud” section on page 8-18.

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Unity is installed. See the “Excluding from Virus Scanning the Directory

“Setting Up the Cisco Unity Administrator and Status Monitor to Use

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Determining Whether to Set Up Cisco Unity to Use SSL

9. Move SQL Server databases and transaction logs. See the “Moving the Data Store Databases and

Transaction Logs” section on page 8-18.

10. If virus-scanning software or Cisco Security Agent for Cisco Unity is installed on the Cisco Unity

server: Re-enable virus-scanning services and the Cisco Security Agent service for Cisco the

“Re-enabling Virus-Scanning and Cisco Security Agent Services” section on page 8-21.

11. Secure Cisco Unity and the Cisco Unity server. See the “Securing Cisco Unity and the Cisco Unity

Server” section on page 8-21.

When you are finished with this chapter, return to the “Overview of Mandatory Tasks for Installing

Cisco Unity” chapter to continue installing the Cisco Unity system.

Note The tasks in the list reference detailed instructions in the Cisco Unity installation guide and in other

Cisco Unity documentation. Follow the documentation for a successful installation.

Determining Whether to Set Up Cisco Unity to Use SSL

When subscribers log on to the Cisco Personal Communications Assistant (PCA), their credentials are sent across the network to Cisco Administrator and the Status Monitor are configured to use the Anonymous authentication method. In addition, the information that subscribers enter on the pages of the Cisco Administrator (regardless of which authentication method it uses) is not encrypted.

Unity in clear text. The same is true when the Cisco Unity

PCA and of the Cisco Unity

Unity. See

For increased security, we recommend that you set up Cisco Unity to use the Secure Sockets Layer (SSL) protocol. SSL uses public/private key encryption to provide a secure connection between servers and clients, and uses digital certificates to authenticate servers or servers and clients. (A digital certificate is a file that contains encrypted data that attests to the identity of an organization or entity, such as a computer.)

Using the SSL protocol ensures that all Cisco Unity subscriber credentials—as well as the information that a subscriber enters on any page of the Cisco as the data is sent across the network. In addition, when you set up Cisco that a subscriber tries to access any Cisco connected with the real Cisco

Unity server—and not an entity falsely posing as such—before allowing

Unity Administrator and the Cisco PCA—are encrypted

Unity to use SSL, each time

Unity web application, the browser will confirm that it is

the subscriber to log on.

To set up a web server such as Cisco Unity to use SSL, you can either obtain a digital certificate from a certificate authority (CA) or use Microsoft Certificate Services available with Windows to issue your own certificate. (A CA is a trusted organization or entity that issues and manages certificates at the request of another organization or entity.) Cost, certificate features, ease of setup and maintenance, and the security policies practiced by the organization are some of the issues to consider when determining whether you should purchase a certificate from a CA or issue your own.

Information on third-party CAs, Microsoft Certificate Services, and SSL is widely available on the Internet, as well as in the Windows and IIS online documentation. Such sources can help you determine whether to use SSL and how to set up a web server to use it.

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Installing the Microsoft Certificate Services Component

Note If you do not plan to set up Cisco Unity to use SSL or if you want to use a digital certificate from a

certificate authority to set up Cisco Unity to use SSL, skip this section.

Do the procedure in this section if you plan to set up Cisco Unity to use SSL and you want to use the Microsoft Certificate Services available with Windows to issue your own certificate. You may install the component on the Cisco

To Install the Microsoft Certificate Services Component

Step 1 On the server that will act as your certificate authority (CA) and issue certificates, on the Windows Start

menu, click Settings

Step 2 Click Add/Remove Windows Components. Step 3 In the Windows Components dialog box, check the Certificate Services check box. Do not change any

other items. When the warning appears about not being able to rename the computer, or to join or be removed from a domain, click Yes .

Step 4 Click Next.

Unity server or on another server.

> Control Panel > Add/Remove Programs.

Step 5 Click Stand-alone Root CA, and click Next. (A stand-alone CA is a CA that does not require Active

Directory.)

Step 6 Follow the on-screen prompts to complete the installation. For information, refer to the Windows

documentation.

If a message appears that Internet Information Services is running on the computer and must be stopped before proceeding, click OK to stop the services.

Step 7 In the Completing the Windows Components Wizard dialog box, click Finish. Step 8 Close the Add Remove Programs dialog box and Control Panel.

Installing and Configuring Cisco Unity Software

To install and configure Cisco Unity software, you use the Cisco Unity Installation and Configuration Assistant to run seven programs in a specific order. The programs:

• Check the system and install the Cisco Unity software.

• Install the Cisco Unity licenses.

• Configure the Cisco Unity services.

• Configure Cisco Unity for the message store.

• Set new default passwords for the Default Administrator and the Default Subscriber templates

• Integrate Cisco Unity with the phone system.

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• Configure the Cisco Personal Communications Assistant to use SSL.

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Installing and Configuring Cisco Unity Software

Do the following seven subsections in the order listed.

Starting the Cisco Unity Installation and Configuration Assistant and Installing Cisco

Unity Software

From the Cisco Unity Installation and Configuration Assistant, you run the Cisco Unity Setup program first to install Cisco

Caution Do not install Cisco Unity remotely by using Windows Terminal Services or other remote-access

applications, or the installation may fail.

Caution Do not install features for which the system is not licensed, or Cisco Unity will shut down.

To Start the Assistant and Install the Cisco Unity Software

Step 1 Log on to Windows by using the Cisco Unity installation account.

Caution If you have not already done so, disable virus-scanning and Cisco Security Agent services on

the server, if applicable. Otherwise, the installation may fail.

Step 2 On Cisco Unity DVD 1 or CD 1, browse to the root directory and double-click Setup.exe. Step 3 If prompted, double-click the language of your choice to continue the installation. Step 4 On the Cisco Unity Installation and Configuration Assistant Welcome page, click Continue.

Unity. The Setup program checks the system, then installs the Cisco Unity software.

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If the Pre-Installation Requirements page appears, saying that you need to run the Permissions wizard, close the Cisco

Unity Installation and Configuration Assistant and see the “Setting Rights and

Permissions with the Cisco Unity Permissions Wizard” section on page 7-4. Then log on to Windows by

using the Cisco Unity installation account, and return to Step 2.

Step 5 Click Run the Cisco Unity Setup Program. Step 6 If prompted, double-click the language of your choice to continue the installation. Step 7 On the Welcome page, click Next. Step 8 Enter your name and the company name, and click Next. Step 9 Specify locations for the Cisco Unity application, trace logs, and Unity Messaging Repository (UMR)

files. Use the locations you made note of in the

“Determining the Drive Locations for Files on the

Cisco Unity Server” section on page 2-4.

Step 10 Click Next. Step 11 In the Select Features dialog box:

a. Check the Install Cisco Unity check box. b. If the Cisco Unity license includes text to speech, check the Enable TTS check box.

If not, uncheck the Enable TTS check box.

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c. If the Cisco Unity server or an attached expansion chassis contains Intel Dialogic voice cards, check

the Install Voice Card Software check box.

If not, uncheck the Install Voice Card Software check box.

Note If Windows Server 2003 is installed on the Cisco Unity server, the Install Voice Card Software

check box is not available. Circuit-switched phone system integrations that use voice cards are not supported with a Cisco Unity server on which Windows Server 2003 is installed.

Step 12 Click Next. Step 13 Choose the prompt set to install. Use the G.729a system prompt set if voice messages will be recorded

and stored in G.729a format. Otherwise, use G.711 (the default).

Note that choosing a system prompt set does not change the default message recording and storage codec. If necessary, you can change the message recording and storage codec later in the installation process.

Step 14 Click Next. Step 15 In the Cisco Unity Languages dialog box, choose the language(s) to install, and click Next.

Installing and Configuring Cisco Unity Software

If you installed Windows by using the manufacturer’s guided system-setup utility and a retail Windows disc, one of the languages you choose here must match the locale you specified when you installed Windows.

Caution If the locale you specified when you installed Windows does not match any of the installed

Cisco

Unity languages, Cisco Unity will log errors in the event log and may stop taking calls. The language you choose here must exactly match the locale you selected when you installed Windows. For example, if you chose English (United Kingdom) for locale, you must also choose English (United Kingdom) as one of the Cisco

Unity languages. English (Australia)

will not work.

If you installed Windows by using the Platform Configuration discs that are shipped with the Cisco

Unity server, the locale is automatically set to English (United States). The Cisco Unity Setup program always installs English (United States), so you do not need to choose it as one of the languages to install.

Note that if the system will be using text to speech (TTS) and will be using English (Australia) or English (New Zealand) as the phone language, also install English (United States) or English (United Kingdom) for the TTS language.

Step 16 Set the system-default languages for the phone, graphical user interface (GUI), and TTS, and click Next. Step 17 Follow the on-screen prompts until you are prompted to restart the Cisco Unity server.

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Step 18 The remainder of the procedure depends on whether the server contains Intel Dialogic D/120JCT-Euro

or D/240PCI-T1 voice cards:

Chapter 8 Installing and Configuring Cisco Unity Software

If the server does not contain Intel Dialogic D/120JCT-EURO or D/240PCI-T1 voice cards

If the server contains Intel Dialogic D/120JCT-EURO or D/240PCI-T1 voice cards

Installing License Files

Check the Yes, I Want to Restart My Computer Now check box, and click Finish. Cisco

a. Uncheck the Yes, I Want to Restart My Computer Now check

Unity software is now installed.

box, and click Finish.

Caution If the Cisco Unity server contains Intel Dialogic

D/120JCT-EURO or D/240PCI-T1 voice cards, do not restart the server now or you will not be able to access the Cisco Unity Administrator after Cisco Unity is installed.

b. Do the procedure under “Software Settings” for your voice card in

the

“Voice Cards and PIMG Units” appendix.

c. Restart the Cisco Unity server.

From the Cisco Unity Installation and Configuration Assistant, you run the Cisco Unity Install License File wizard second to install the Cisco

Unity license files.

This section contains two procedures. Do the first procedure on the primary Cisco Unity server and the second procedure on the secondary Cisco

To Install the License Files on the Primary Server

Step 1 Log on to Windows by using the Cisco Unity installation account. Step 2 On the Install the Cisco Unity License Files page, click Run the Cisco Unity Install License File

Unity server.

Wizard.

Step 3 On the Welcome page, click Next. Step 4 Click Add. Step 5 Insert the Cisco Unity license file disk, if applicable.

(When Cisco Unity was registered on Cisco.com, Cisco replied with an e-mail containing attached file(s) with license(s) for Cisco saved. For more information, see the

Step 6 Browse to drive A or to the location where the license file(s) have been stored. Step 7 Double-click the license file to add it to the License Files list.

Unity features. The instructions in the e-mail directed that the attached files be

“Obtaining Cisco Unity License Files” section on page 5-4.)

If prompted, click Ye s to copy the license file to the local system.

Step 8 If you are adding more than one license file, click Add, and repeat Step 6 and Step 7 for each license file.

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Step 9 Click Next. Step 10 In the Licenses dialog box, confirm that the license information is correct. Step 11 Click Next. Step 12 Click Finish.

When the wizard is complete, the Configure the Cisco Unity Services page appears in the main window.

To Install the Default License File on the Secondary Server

Step 1 Log on to Windows by using the Cisco Unity installation account. Step 2 On the Install the Cisco Unity License Files page, click Run the Cisco Unity Install License File

Wizard.

Step 3 On the Welcome page, click Next. Step 4 Click Add. Step 5 Install the default license file:

Installing and Configuring Cisco Unity Software

a. Browse to the CommServer\Licenses directory. b. Double-click CiscoUnity40.lic.

Click Next.

Step 6 In the Licenses list, confirm that the license information is correct. Step 7 Click Next. Step 8 Click Finish.

When the wizard is complete, the Configure the Cisco Unity Services page appears in the main window.

Configuring Services

From the Cisco Unity Installation and Configuration Assistant, you run the Cisco Unity Services Configuration wizard third to associate the directory, message store, and local services with accounts you specify.

To Configure Services

Step 1 On the Configure the Cisco Unity Services page, click Run the Cisco Unity Services Configuration

Wizard. (Note that you should be logged on to Windows with the Cisco

Step 2 On the Welcome page, click Next. Step 3 Choose the version of Exchange that is installed on the partner Exchange server that you chose in the

“Determining the Partner Exchange Server” section on page 6-2.

Unity installation account.)

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Step 4 Click Next. Step 5 Follow the on-screen prompts to complete the configuration.

When the wizard is complete, the Configure the Cisco Unity Message Store page appears in the main window.

Configuring Cisco Unity for the Message Store

From the Cisco Unity Installation and Configuration Assistant, you run the Cisco Unity Message Store Configuration wizard fourth to configure Cisco

To Configure Cisco Unity for the Message Store

Step 1 On the Configure the Cisco Unity Message Store page, click Run the Cisco Unity Message Store

Configuration Wizard. (Note that you should be logged on to Windows with the Cisco

installation account.)

Unity for the message store.

Chapter 8 Installing and Configuring Cisco Unity Software

Unity

Step 2 Confirm that Exchange is running on the partner server that you chose in the “Determining the Partner

Exchange Server” section on page 6-2. If Exchange is not running, configuring the message store on the

Cisco Unity server will fail.

Step 3 In the Welcome dialog box, click Next. Step 4 Enter the password for the installation account, and click Next. Step 5 If you did not create a Cisco Unity administration account in the “Creating the Accounts Required for

the Cisco Unity Installation” section on page 7-3, skip to Step 6. When installation is complete, you will

log on to the Cisco Unity Administrator by using the installation account.

If you created a Cisco Unity administration account in the “Creating the Accounts Required for the

Cisco Unity Installation” section on page 7-3, specify the account:

a. Click Change.

b. In the Select User dialog box, double-click the name of the Cisco Unity administration account. Step 6 Click Next. Step 7 In the Select Partner Message Store dialog box, click Microsoft Exchange 2000 or Microsoft

Exchange

2003, depending on the version of Exchange installed on the partner Exchange server, and

click Next.

Step 8 In the Select Mailbox Location dialog box, choose the partner Exchange server and the mailbox store in

which to create new mailboxes, and click Next.

Step 9 In the Select Active Directory Containers for New Objects dialog box, choose the domain in which you

want Cisco

Unity to create users and distribution lists.

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If you created custom organizational units for users or distribution lists, click the corresponding Change button to specify them here.

Step 10 Click Next. Step 11 Click OK to stop Cisco Unity services.

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Step 12 In the Select How Subscribers Will Be Created dialog box, set how administrators will create

Cisco

Unity subscriber accounts in the Cisco Unity Administrator:

Installing and Configuring Cisco Unity Software

Create New Accounts or Import Existing Accounts

Import Existing Accounts Only

Step 13 Click Next. Step 14 By default, the account that you created for Cisco Unity directory services appears. If you want to choose

a different account, click Change.

Step 15 Specify a password for the account, and click Next. Step 16 When message store configuration is complete, click Finish.

When the wizard is complete, the Set New Default Passwords page appears in the main window.

Setting New Default Passwords

From the Cisco Unity Installation and Configuration Assistant, you run the Password Hardening wizard fifth to set new default passwords for the Default Administrator and the Default Subscriber templates.

When all of the following conditions are true, Cisco recommends that you specify an extremely long and complex password for the Active Directory password in the Default Subscriber template:

• Subscribers will access messages only by using the phone.

Click if administrators will create subscriber accounts either by adding a new user to Exchange or by importing existing user data from Exchange.

Click if administrators will create subscriber accounts only by importing existing user data from Exchange.

• Subscribers will not have access to the Cisco Personal Communications Assistant.

• You will be creating Cisco Unity subscribers by using the Cisco Unity Administrator.

When a subscriber is created by using the Cisco Unity Administrator, an Active Directory account is automatically created for that subscriber, too. The password on the Active Directory account is the password in the Default Subscriber template.

Caution Anyone who knows the password for the Active Directory account, knows the alias for a subscriber, and

knows on which Exchange server the voice messages for that subscriber are stored can access those messages.

To Set New Default Passwords

Step 1 On the Set New Default Passwords page, click Run the Password Hardening Wizard. Step 2 Follow the on-screen prompts.

When the Password Hardening wizard finishes, the Integrate the Phone System with Cisco Unity page appears in the main window.

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Integrating the Phone System with Cisco Unity

From the Cisco Unity Installation and Configuration Assistant, you run the Cisco Unity Telephony Integration Manager (UTIM) sixth to connect Cisco

This section contains two procedures. Do the first procedure on the primary Cisco Unity server and the second procedure on the secondary Cisco

To Integrate the Phone System with Cisco Unity on the Primary Server

Step 1 On the Integrate the Phone System with Cisco Unity page, click Run the Cisco Unity Telephony

Integration Manager. (Note that you should be logged on to Windows with the Cisco account.)

Step 2 In the right pane of the UTIM, click Create Integration. Step 3 Refer to the applicable Cisco Unity integration guide for your phone system to complete the integration.

(Cisco

Unity integration guides are available at

http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_installation_and_configuration_g uides_list.html.)

When the integration is complete, the Set Up the Cisco Personal Communications Assistant to Use SSL page appears in the main window.

Unity server.

Chapter 8 Installing and Configuring Cisco Unity Software

Unity with the phone system.

Unity installation

To Integrate the Phone System with Cisco Unity on the Secondary Server

Step 1 In the main window of the assistant, click Run the Cisco Unity Telephony Integration Manager. (Note

that you should be logged on to Windows with the Cisco

Step 2 In the right pane of the UTIM, click Create Integration. Step 3 Fill in the fields with the same values you used for the primary Cisco Unity server, with the exception

of the Cisco value used on the primary Cisco Cisco

Step 4 When the message appears saying that you have entered more ports than you are allowed, click OK. (You

CallManager Device Name Prefix field value for a Cisco CallManager integration. The

Unity server is different from the value used on the secondary

Unity server. See the applicable Cisco CallManager integration guide.

Unity installation account.)

will deal with port settings later in the installation.)

Step 5 Continue to fill in the fields with the same values you used for the primary Cisco Unity server.

When the integration is complete, the Set Up the Cisco Personal Communications Assistant to Use SSL page appears in the main window.

Setting Up the Cisco Personal Communications Assistant to Use SSL

From the Cisco Unity Installation and Configuration Assistant, you can set up the Cisco PCA to use SSL. Using the SSL protocol ensures that all subscriber credentials—as well as the information that a subscriber enters on any page in the Cisco

After the Cisco Unity Installation and Configuration Assistant is finished and the Cisco PCA is set up to use SSL, you manually set up the Cisco

Cisco

Unity Installation Guide alerts you when to do the procedure.

PCA—are encrypted as the data is sent across the network.

Unity Administrator and Status Monitor to use SSL. The

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If you do not want to set up the Cisco PCA to use SSL, see the “Skipping Cisco PCA Setup for SSL”

section on page 8-11.

To set up the Cisco PCA to use SSL, do the procedures in the applicable section, depending on whether you are using a certificate authority:

• Setting Up the Cisco PCA to Use SSL by Creating a Local Certificate Without a Certificate

Authority, page 8-11

• Setting Up the Cisco PCA to Use SSL by Using a Certificate Authority, page 8-13

If the Cisco Unity server is running Windows Server 2003, you can set up the Cisco Personal Communications Assistant to use SSL now. However, the option to do so by creating a local certificate without a certificate authority has not been automated for Windows Server the Cisco

PCA to use SSL by using this method, you must do so manually. Refer to the “Using SSL to Secure Client/Server Connections” chapter of the Cisco

http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/unity40/usg/ex/index.htm.

Skipping Cisco PCA Setup for SSL

Installing and Configuring Cisco Unity Software

2003. If you want to set up

Unity Security Guide, Release 4.x at

Do the procedure in this section if you do not want to set up the Cisco PCA to use SSL. (Note that without SSL when subscribers log on to the Cisco to Cisco Cisco

Unity in clear text. In addition, the information that subscribers enter on the pages of the

PCA will not be encrypted.)

PCA, their credentials will be sent across the network

To Skip Cisco PCA Setup for SSL

Step 1 On the Set Up the Cisco Personal Communications Assistant to Use SSL page, Click Do Not Set Up

Cisco

Personal Communications Assistant to Use SSL.

Step 2 Click Continue. Step 3 Click Close to exit the Cisco Unity Installation and Configuration Assistant.

Setting Up the Cisco PCA to Use SSL by Creating a Local Certificate Without a Certificate Authority

To Set Up the Cisco PCA to Use SSL by Creating a Local Certificate Without a Certificate Authority

Step 1 On the Set Up the Cisco Personal Communications Assistant to Use SSL page, click Create a Local

Certificate Without a Certificate Authority.

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Step 2 Click Internet Services Manager. Step 3 Expand the name of the Cisco Unity server. Step 4 If the Cisco Unity server is not running Windows Server 2003, skip to Step 5.

If the Cisco Unity server is running Windows Server 2003, expand Web Sites .

Step 5 Right-click Default Web Site, and click Properties.

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Step 6 In the Default Web Site Properties dialog box, click the Directory Security tab. Step 7 Under Secure Communications, click Server Certificate. Step 8 On the Web Server Certificate wizard Welcome page, click Next. Step 9 Click Create a New Certificate, and click Next. Step 10 Click Prepare the Request Now, But Send It Later, and click Next. Step 11 Enter a name and a bit length for the certificate.

We strongly recommend that you choose a bit length of 512. Greater bit lengths may decrease performance.

Step 12 Click Next. Step 13 Enter the organization information, and click Next. Step 14 For the common name of the site, enter either the system name of the Cisco Unity server or the fully

qualified domain name.

Caution The name must exactly match the host portion of any URL that will access the system by using

a secure connection.

Chapter 8 Installing and Configuring Cisco Unity Software

Step 15 Click Next. Step 16 Enter the geographical information, and click Next. Step 17 Specify the certificate request file name and location, and write down the file name and location because

you will need the information later in this procedure.

Step 18 Click Next. Step 19 Verify the request file information, and click Next. Step 20 Click Finish to exit the Web Server Certificate wizard. Step 21 Click OK to Close the Default Web Site Properties dialog box. Step 22 Close the Internet Services Manager window. Step 23 In the Cisco Unity Installation and Configuration Assistant, in the Enter Certificate Request File box,

enter the full path and file name of the certificate request file that you specified in

Step 24 Click Create Certificate. Step 25 Click Internet Services Manager. Step 26 Expand the name of the Cisco Unity server. Step 27 If the Cisco Unity server is not running Windows Server 2003, skip to Step 28.

Step 17.

If the Cisco Unity server is running Windows Server 2003, expand Web Sites.

Step 28 Right-click Default Web Site, and click Properties. Step 29 In the Default Web Site Properties dialog box, click the Directory Security tab. Step 30 Under Secure Communications, click Server Certificate.

8-12

Step 31 On the Web Server Certificate wizard Welcome page, click Next. Step 32 Click Process the Pending Request and Install the Certificate. Step 33 Click OK. Step 34 In the Process a Pending Request dialog box, click OK to accept the default path and file name of the

pending certificate request.

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Step 35 In the Certificate Summary dialog box, click Next. Step 36 Click Finish to exit the Web Server Certificate wizard. Step 37 Click OK to Close the Default Web Site Properties dialog box. Step 38 Close the Internet Services Manager window. Step 39 In the Cisco Unity Installation and Configuration Assistant, click Enable Cisco PCA to Use SSL. Step 40 Click Internet Services Manager. Step 41 Right-click the name of the Cisco Unity server, and click Restart IIS. Step 42 In the Stop/Start/Restart dialog box, click Restart Internet Services on <Servername>. Step 43 Click OK. Step 44 Close the Internet Services Manager window. Step 45 In the Cisco Unity Installation and Configuration Assistant, click Continue. Step 46 Click Close to exit the Cisco Unity Installation and Configuration Assistant.

Installing and Configuring Cisco Unity Software

Setting Up the Cisco PCA to Use SSL by Using a Certificate Authority

This section contains four procedures.

If you are using Microsoft Certificate Services to issue your own certificate, do all four procedures in the order listed.

Step 1 On the Set Up the Cisco Personal Communications Assistant to Use SSL page, click Use a Certificate

Step 2 Click Internet Services Manager. Step 3 Expand the name of the Cisco Unity server. Step 4 If the Cisco Unity server is not running Windows Server 2003, skip to Step 5.

Step 5 Right-click Default Web Site, and click Properties. Step 6 In the Default Web Site Properties dialog box, click the Directory Security tab. Step 7 Under Secure Communications, click Server Certificate. Step 8 On the Web Server Certificate wizard Welcome page, click Next. Step 9 Click Create a New Certificate, and click Next.

If you are using a certificate purchased from a certificate authority (for example, VeriSign), do only the fourth procedure, “

To Install the Certificate.”

To Create a Certificate Request by Using Microsoft Certificate Services

Author ity.

If the Cisco Unity server is running Windows Server 2003, expand Web Sites .

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Step 10 Click Prepare the Request Now, But Send It Later, and click Next.

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Installing and Configuring Cisco Unity Software

Step 11 Enter a name and a bit length for the certificate.

We strongly recommend that you choose a bit length of 512. Greater bit lengths may decrease performance.

Step 12 Click Next. Step 13 Enter the organization information, and click Next. Step 14 For the common name of the site, enter either the system name of the Cisco Unity server or the fully

qualified domain name.

Caution The name must exactly match the host portion of any URL that will access the system by using

a secure connection.

Step 15 Click Next. Step 16 Enter the geographical information, and click Next. Step 17 Specify the certificate request file name and location, and write down the file name and location because

you will need the information in the next procedure.

Save the file to a disk or to a directory that the certificate authority (CA) server can access.

Step 18 Click Next.

Chapter 8 Installing and Configuring Cisco Unity Software

Step 19 Verify the request file information, and click Next. Step 20 Click Finish to exit the Web Server Certificate wizard. Step 21 Click OK to Close the Default Web Site Properties dialog box. Step 22 Close the Internet Services Manager window. Step 23 Click Close to exit the Cisco Unity Installation and Configuration Assistant.

To Submit the Certificate Request by Using Microsoft Certificate Services

Step 1 On the server that is acting as the CA, on the Windows Start menu, click Run. Step 2 Run Certreq. Step 3 Browse to the directory where you saved the certificate request file, and double-click the file. Step 4 Click the CA to use, and click OK.

Once the CA submits the certificate request, it assigns a pending status by default for added security. This requires a person to verify the authenticity of the request and to manually issue the certificate.

8-14

To Issue the Certificate by Using Microsoft Certificate Services

Step 1 On the server that is acting as the CA, on the Windows Start menu, click Programs > Administrative

Too ls

> Certification Authority.

Step 2 In the left pane of the Certification Authority window, expand Certification Authority.

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Step 3 Expand <Certification Authority name>. Step 4 Click Pending Requests. Step 5 In the right pane, right-click the request, and click All Tasks > Issue. Step 6 In the left pane, click Issued Certificates. Step 7 In the right pane, double-click the certificate to open it. Step 8 Click the Details tab. Step 9 In the Show list, choose <All>, and click Copy to File. Step 10 On the Certificate Export wizard Welcome page, click Next. Step 11 Accept the default export file format DER encoded binary X.509 (.CER), and click Next. Step 12 Specify a file name and a location that the Cisco Unity server can access, and click Next. Step 13 Verify the settings, and click Finish. Step 14 Click OK to close the Certificate Details dialog box. Step 15 Close the Certification Authority window.

Installing and Configuring Cisco Unity Software

To Install the Certificate

Step 1 On the Cisco Unity server, double-click the CUICA icon on the desktop. Step 2 In the Cisco Unity Installation and Configuration Assistant, click Use a Certificate Authority. Step 3 On the Set Up the Cisco Personal Communications Assistant to Use SSL page, at Step 3, click Internet

Services Manager.

Step 4 Expand the name of the Cisco Unity server. Step 5 If the Cisco Unity server is not running Windows Server 2003, skip to Step 6.

If the Cisco Unity server is running Windows Server 2003, expand Web Sites .

Step 6 Right-click Default Web Site, and click Properties. Step 7 In the Default Web Site Properties dialog box, click the Directory Security tab. Step 8 Under Secure Communications, click Server Certificate. Step 9 On the Web Server Certificate wizard Welcome page, click Next. Step 10 Click Process the Pending Request and Install the Certificate, and click Next. Step 11 Browse to the directory of the certificate (.cer) file, and double-click the file. Step 12 Verify the certificate information, and click Next. Step 13 Click Finish to exit the Web Server Certificate wizard. Step 14 Click OK to close the Default Web Site Properties dialog box. Step 15 Close the Internet Services Manager window.

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Step 16 In the Cisco Unity Installation and Configuration Assistant, click Enable Cisco PCA to Use SSL. Step 17 Restart IIS:

a. Click Internet Services Manager.

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Installing the Cisco Unity Service Release, If Available

b. Right-click the name of the Cisco Unity server, and click Restart IIS. c. In the Stop/Start/Restart dialog box, click Restart Internet Services on <Servername>. d. Click OK. e. Close the Internet Services Manager window.

Step 18 Click Close to exit the Cisco Unity Installation and Configuration Assistant.

Installing the Cisco Unity Service Release, If Available

The service release—a rollup of Cisco Unity engineering specials—is released about three months after an initial release. To determine whether the service release is available for your version of Cisco and, if so, to get download and installation instructions, refer to Release Notes for Cisco

<Version> Service Release

http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_release_notes_list.html.

1 at

Unity

Testing the Phone System Integration

Test the integration with the phone system. Refer to the Cisco Unity integration guide for your phone system.

Test only the integration with the primary Cisco Unity server now. You test the integration with the secondary Cisco Administration Guide instructs you when and how to test the secondary server.

Note that you use the Cisco Unity Administrator for part of the integration test. Use the user name and password for the account that you selected to administer Cisco

Unity server after you set up failover. The Cisco Unity Failover Configuration and

Unity.

Excluding from Virus Scanning the Directory in Which Cisco

Unity Is Installed

Note If virus-scanning software is not installed on the Cisco Unity server, skip this section.

You exclude from scanning the directory in which Cisco Unity is installed, as well as all subdirectories, so that the Cisco

To Exclude from Virus Scanning the Directory in Which Cisco Unity Is Installed

Unity Administrator and the Cisco Unity Assistant will work properly.

8-16

Step 1 Refer to the virus-scanning software Help for instructions on excluding directories from scanning. Step 2 Exclude from virus scanning the directory in which Cisco Unity is installed (the default directory is

CommServer) and all subdirectories under the directory.

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Setting Up the Cisco Unity Administrator and Status Monitor to Use SSL

Note If you are not setting up Cisco Unity to use SSL, skip this section.

Using the SSL protocol ensures that all subscriber credentials—as well as the information that a subscriber enters on any page in the Cisco the network.

To Set Up the Cisco Unity Administrator and Status Monitor to Use SSL

Step 1 On the Cisco Unity server, on the Windows Start menu, click Programs > Administrative Tools >

Internet Services Manager.

Step 2 Expand the name of the Cisco Unity server. Step 3 If the Cisco Unity server is not running Windows Server 2003, skip to Step 4.

Unity Administrator—are encrypted as the data is sent across

If the Cisco Unity server is running Windows Server 2003, expand Web Sites .

Step 4 Expand Default Web Site. Step 5 Under Default Web Site, right-click Web, and click Properties. Step 6 In the Properties dialog box, set the Web directory to use SSL:

a. Click the Directory Security tab. b. Under Secure Communications, click Edit. c. Check the Require Secure Channel (SSL) check box. d. Click OK to close the Secure Communications dialog box.

e. Click OK to close the Properties dialog box. Step 7 Under Default Web Site, right-click SAWeb, and click Properties. Step 8 Repeat Step 6 to set the SAWeb directory to use SSL. Step 9 Under Default Web Site, right-click Status, and click Properties. Step 10 Repeat Step 6 to set the Status directory to use SSL. Step 11 Under Default Web Site, double-click Av Xm l. Step 12 In the right pane, right-click AvX ml .d ll , and click Properties. Step 13 In the Properties dialog box, click the File Security tab. Step 14 Under Secure Communications, click Edit. Step 15 Check the Require Secure Channel (SSL) check box. Step 16 Click OK to close the Secure Communications dialog box. Step 17 Click OK to close the AvXml.dll Properties dialog box.

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Step 18 Close the Internet Services Manager window.

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Securing the Example Administrator Account Against Toll Fraud

It is possible for a malicious user to dial into Cisco Unity, log on as the Example Administrator by using the default extension and password, and configure Cisco which there are charges or to reconfigure greetings so an operator believes the messaging system is personally accepting collect-call charges. To help secure Cisco recommend that you change the phone password for the Example Administrator account after Cisco

Unity is installed.

To Change the Password on the Example Administrator Account

Step 1 In the Cisco Unity Administrator, go to any Subscribers > Subscribers page. Step 2 Click the Find icon. Step 3 On the Find and Select Subscriber page, click Find. Step 4 Click Example Administrator.

Unity to forward calls to phone numbers for

Unity against toll fraud, we strongly

Step 5 In the left pane, click Phone Password. Step 6 In the right pane, check the User Cannot Change Password check box. Step 7 Check the Password Never Expires check box. Step 8 Under Reset Phone Password, enter and confirm a new password by using digits 0 through 9.

We recommend that you enter a long and nontrivial password; 20 digits or more is desirable. (The minimum length of the password is set on the Subscribers

> Account Policy > Phone Password

Restrictions page.) In a nontrivial password:

• The digits are not all the same (for example, 9999).

• The digits are not consecutive (for example, 1234).

• The password is not the same as the extension assigned to the example account.

• The password does not spell the name of the example account, the name of the company, the name

of the IT manager, or any other obvious words.

Step 9 Click the Save icon. Step 10 Close the Cisco Unity Administrator.

Moving the Data Store Databases and Transaction Logs

8-18

The Cisco Unity data store includes several databases and their corresponding transaction logs. Because the Cisco

Unity and Reports databases and their transaction logs are the fastest-growing data store files,

you place them on the system in a location that makes optimum use of system storage capacity.

As you do the procedure in this section, if applicable, refer to the drive locations you made note of in the

“Determining the Drive Locations for Files on the Cisco Unity Server” section on page 2-4.

For more information on moving SQL Server databases and transaction logs, refer to Microsoft documentation.

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To Move the SQL Server Databases and Transaction Logs

Step 1 Stop Cisco Unity. (Right-click the Cisco Unity icon in the system tray, then click Stop Cisco Unity; if

the Cisco

Unity icon is not available, browse to the CommServer directory and double-click

AvCsTrayStatus.exe.)

Step 2 In Task Manager, end the Cisco Unity tray icon process:

a. Right-click in an empty space on the taskbar and click Tas k Ma n ag er.

b. Click the Processes tab.

c. Click the Image Name column twice to sort by process name.

d. Click AvCsTrayStatus.

e. Click End Process.

f. Click Ye s to confirm.

g. Close Tas k Ma n ag er. Step 3 Stop the AvCsGateway service:

a. On the Windows Start menu, click Programs > Administrative Tools > Services.

b. In the right pane, right-click AvCsGateway, and click Stop.

Moving the Data Store Databases and Transaction Logs

c. Close the Services MMC. Step 4 Detach the ReportDB and UnityDb databases:

a. On the Windows Start menu, click Programs > Microsoft SQL Server > Enterprise Manager.

b. In the left pane, expand Microsoft SQL Servers > SQL Server Group > (local) (Windows NT) >

Databases.

c. Right-click ReportDb, and click All Tasks > Detach Database.

d. If the OK button is unavailable, click Clear, and click OK to confirm that you want to clear

connections.

e. Click OK to detach the ReportDB database.

f. Click OK to confirm.

g. Repeat Step c. through Step f. to detach the UnityDb database. Step 5 Close SQL Server Enterprise Manager. Step 6 In Windows Explorer, create the new directories for Cisco Unity data and for transaction logs on the

drive locations you made note of in the

“Determining the Drive Locations for Files on the Cisco Unity

Server” section on page 2-4. Use directory names that are easy to remember, for example:

UnityDb.mdf and ReportDb.mdf

ReportDb_log.ldf and UnityDb_log.ldf

<Database destination drive>\<Path>\UnityData

<Log file destination drive>\<Path>\UnityLogs

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Step 7 In Windows Explorer, move UnityDb.mdf and ReportDb.mdf from Program Files\Microsoft

SQL

Server\MSSQL\Data to the new directory for Cisco Unity databases.

Step 8 In Windows Explorer, move ReportDb_log.ldf and UnityDb_log.ldf from

Program

Files\Microsoft SQL Server\MSSQL\Data to the new directory for Cisco Unity transaction

logs.

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Moving the Data Store Databases and Transaction Logs

Step 9 Using OSQL, reattach the databases:

Caution If you put the databases and the transaction log in separate locations, as recommended for

most systems, you must use OSQL to reattach the databases because SQL Server Enterprise Manager does not support attaching a database when the corresponding log file is not in the same directory.

a. On the Windows Start menu, click Run. b. Run cmd. c. Start OSQL by entering OSQL -E on the command line.

Caution Use -E, not -e.

d. Enter

use master and press Enter.

e. Enter

go and press Enter.

Chapter 8 Installing and Configuring Cisco Unity Software

f. Enter

EXEC sp_attach_db 'UnityDb', '<Database destination drive>\<New database directory path>\UnityDb.mdf', '<Log file destination drive>\<New log file directory path>\UnityDb_log.ldf' and press Enter.

g. Enter

and press Enter.

If you specified an invalid path or file name, an error message appears in the command window. Re-run Step

h. Enter

f. and Step g. with the correct information.

EXEC sp_attach_db 'ReportDb', '<Database destination drive>\<New database directory path>\ReportDb.mdf', '<Log file destination drive>\<New log file directory path>\ReportDb_log.ldf' and press Enter.

i. Enter

and press Enter.

If you specified an invalid path or file name, an error message appears in the command window. Re-run Step

Step 10 Enter

h. and Step i. with the correct information.

exit and press Enter to close OSQL.

Step 11 On the Windows Start menu, click Programs > Startup > AvCsTrayStatus to restart the Cisco Unity

tray icon.

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Cisco Systems OL-7371-02 User Manual

CONTENTS

Preface

Audience and Use

Documentation Conventions

Cisco Unity Documentation

Obtaining Documentation

Cisco.com

Documentation Feedback

Product Documentation DVD

Ordering Documentation

Cisco Product Security Overview

Reporting Security Problems in Cisco Products

Obtaining Technical Assistance

Cisco Technical Support & Documentation Website

Submitting a Service Request

Definitions of Service Request Severity

Obtaining Additional Publications and Information

Overview of Mandatory Tasks for Installing Cisco Unity

Part 1: Installing and Configuring the Cisco Unity Server

Part 2: Installing the Secondary Server for Cisco Unity Failover

Part 3: Populating the Cisco Unity System with Subscriber and Call Management Data

Part 4: Configuring Failover and Setting Up Networking Options (If Applicable)

Part 5: Customizing the Cisco Unity Conversation

Part 6: Backing Up Cisco Unity

Part 7: Training

Preparing for the Installation

Gathering Documentation and Tools

Downloading Software for the Installation

Software for All Installations

Determining the Drive Locations for Files on the Cisco Unity Server

Additional Software for Installations with Cisco Unity DVDs or CDs Earlier Than the Currently Shipping Version

Drive Locations for Files on a Platform Overlay 1 Server

Drive Locations for Files on a Platform Overlay 2 Server

Drive Locations for Files on a Platform Overlay 3 Server

Setting Up the Hardware

Installing Voice Cards

Attaching Peripheral Devices and Making Connections from the Phone System

Installing the Operating System

Configuring the RAID Arrays

Using the Cisco-Provided Array-Configuration Utility

Installing Windows Server 2003 or Windows 2000 Server

Using the Manufacturer-Provided Array-Configuration Utility

Windows 2000 Server: Using the Cisco Unity Platform Configuration Discs

Enabling Windows Terminal Services (Windows Server 2003 Only)

Setting Up the Logical Drives

Customizing the Cisco Unity Platform

Configuring a Dual NIC in the Cisco Unity Server

Installing the NIC-Configuration Utility

Obtaining Cisco Unity License Files

Configuring a Dual NIC

Running the Cisco Unity System Preparation Assistant

Changing Folder Settings in Windows Explorer

Installing the Latest Microsoft Service Packs and Updates for Windows, Internet Explorer, and SQL Server 2000

Disabling the Found New Hardware Wizard for the Voice Cards

Installing Virus-Scanning Software (Optional)

Installing and Configuring Cisco Security Agent for Cisco Unity (Optional)

Connecting the Cisco Unity Server to the Network

Configuring TCP/IP Properties

Verifying the IP Address and the Network Connection

Disabling Virus-Scanning and Cisco Security Agent Services

Adding the Cisco Unity Server to an Existing Domain

Resetting the Account That SQL Server Services Log On As

Setting Up Exchange

Determining the Partner Exchange Server

Installing Exchange Administration Software on the Cisco Unity Server

Installing Exchange 2003 Administration Software

Installing Exchange 2000 Administration Software

Installing the Latest Exchange Service Pack and Updates

Extending the Active Directory Schema for Cisco Unity

Creating Organizational Units and a Mailbox Store

Creating Accounts for the Installation and Setting Rights and Permissions

About the Accounts Required for the Cisco Unity Installation

The Account Used to Install Cisco Unity

The Account Used to Access the Cisco Unity Administrator

The Accounts That Cisco Unity Services Log On As

Creating the Accounts Required for the Cisco Unity Installation

Adding the Cisco Unity Administration Account to the Local Administrators Group

Setting Rights and Permissions with the Cisco Unity Permissions Wizard

Setting Required Exchange Permissions