Cisco Systems OL-7371-02 User Manual

Installation Guide for Cisco Unity Voice Messaging with Microsoft Exchange 2003/2000 (With Failover Configured)

Release 4.0(5) and Later Revised March 9, 2006

Corporate Headquarters

Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.com Tel: 408 526-4000

800 553-NETS (6387)

Fax: 408 526-4100

Text Part Number: OL-7371-02

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IMPLIED, INCLUDING, WITHOUT

CCSP, CCVP, the Cisco Square Bridge logo, Follow Me Browsing, and StackWise are trademarks of Cisco Systems, Inc.; Changing the Way We Work, Live, Play, and Learn, and iQuick Study are service marks of Cisco Systems, Inc.; and Access Registrar, Aironet, BPX, Catalyst, CCDA, CCDP, CCIE, CCIP, CCNA, CCNP, Cisco, the Cisco Certified Internetwork Expert logo, Cisco IOS, Cisco Press, Cisco Systems, Cisco Systems Capital, the Cisco Systems logo, Cisco Unity, Enterprise/Solver, EtherChannel, EtherFast, EtherSwitch, Fast Step, FormShare, GigaDrive, GigaStack, HomeLink, Internet Quotient, IOS, IP/TV, iQ Expertise, the iQ logo, iQ Net Readiness Scorecard, LightStream, Linksys, MeetingPlace, MGX, the Networkers logo, Networking Academy, Network Registrar, Pac k et , PIX, Post-Routing, Pre-Routing, ProConnect, RateMUX, ScriptShare, SlideCast, SMARTnet, The Fastest Way to Increase Your Internet Quotient, and TransPath are registered trademarks of Cisco Systems, Inc. and/or its affiliates in the United States and certain other countries.

All other trademarks mentioned in this document or Website are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. (0601R)

Any Internet Protocol (IP) addresses used in this document are not intended to be actual addresses. Any examples, command display output, and figures included in the document are shown for illustrative purposes only. Any use of actual IP addresses in illustrative content is unintentional and coincidental.

Installation Guide for Cisco Unity 4.0(5) and Later Voice Messaging with Microsoft Exchange 2003/2000 (With Failover Configured)

Preface ix

Audience and Use ix

Documentation Conventions ix

Cisco Unity Documentation xiii

Obtaining Documentation xiii

Cisco.com xiii Product Documentation DVD xiv Ordering Documentation xiv

Documentation Feedback xiv

Cisco Product Security Overview xiv

Reporting Security Problems in Cisco Products xv

Obtaining Technical Assistance xv

Cisco Technical Support & Documentation Website xvi Submitting a Service Request xvi Definitions of Service Request Severity xvi

Obtaining Additional Publications and Information xvii

CHAPTER

1 Overview of Mandatory Tasks for Installing Cisco Unity 1-1

Part 1: Installing and Configuring the Cisco Unity Server 1-1

Part 2: Installing the Secondary Server for Cisco Unity Failover 1-3

Part 3: Populating the Cisco Unity System with Subscriber and Call Management Data 1-4

Part 4: Configuring Failover and Setting Up Networking Options (If Applicable) 1-6

Part 5: Customizing the Cisco Unity Conversation 1-6

Part 6: Backing Up Cisco Unity 1-7

Part 7: Training 1-7

2 Preparing for the Installation 2-1

Gathering Documentation and Tools 2-1

Downloading Software for the Installation 2-2

Software for All Installations 2-3 Additional Software for Installations with Cisco Unity DVDs or CDs Earlier Than the Currently

Shipping Version 2-4

Determining the Drive Locations for Files on the Cisco Unity Server 2-4

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Contents

Drive Locations for Files on a Platform Overlay 1 Server 2-5 Drive Locations for Files on a Platform Overlay 2 Server 2-5 Drive Locations for Files on a Platform Overlay 3 Server 2-6

CHAPTER

3 Setting Up the Hardware 3-1

Installing Voice Cards 3-1

Attaching Peripheral Devices and Making Connections from the Phone System 3-5

4 Installing the Operating System 4-1

Configuring the RAID Arrays 4-1

Using the Cisco-Provided Array-Configuration Utility 4-2 Using the Manufacturer-Provided Array-Configuration Utility 4-3

Installing Windows Server 2003 or Windows 2000 Server 4-3

Windows Server 2003: Using the Manufacturer’s Guided System-Setup Utility and a Retail Windows Server 2003 Disc 4-4

Windows 2000 Server: Using the Cisco Unity Platform Configuration Discs 4-5 Windows 2000 Server: Using the Manufacturer’s Guided System-Setup Utility and a Retail

Windows 2000 Server Disc 4-7

Enabling Windows Terminal Services (Windows Server 2003 Only) 4-9

Setting Up the Logical Drives 4-9

5 Customizing the Cisco Unity Platform 5-1

Configuring a Dual NIC in the Cisco Unity Server 5-2

Installing the NIC-Configuration Utility 5-2 Configuring a Dual NIC 5-4

Obtaining Cisco Unity License Files 5-4

Running the Cisco Unity System Preparation Assistant 5-6

Changing Folder Settings in Windows Explorer 5-8

Installing the Latest Microsoft Service Packs and Updates for Windows, Internet Explorer, and SQL Server 2000 5-9

Disabling the Found New Hardware Wizard for the Voice Cards 5-10

Installing Virus-Scanning Software (Optional) 5-10

Installing and Configuring Cisco Security Agent for Cisco Unity (Optional) 5-11

Connecting the Cisco Unity Server to the Network 5-11

Configuring TCP/IP Properties 5-11

Verifying the IP Address and the Network Connection 5-12

Disabling Virus-Scanning and Cisco Security Agent Services 5-12

Adding the Cisco Unity Server to an Existing Domain 5-13

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Resetting the Account That SQL Server Services Log On As 5-14

Contents

CHAPTER

6 Setting Up Exchange 6-1

Determining the Partner Exchange Server 6-2

Installing Exchange Administration Software on the Cisco Unity Server 6-2

Installing Exchange 2003 Administration Software 6-2 Installing Exchange 2000 Administration Software 6-4

Installing the Latest Exchange Service Pack and Updates 6-5

Extending the Active Directory Schema for Cisco Unity 6-6

Creating Organizational Units and a Mailbox Store 6-7

7 Creating Accounts for the Installation and Setting Rights and Permissions 7-1

About the Accounts Required for the Cisco Unity Installation 7-2

The Account Used to Install Cisco Unity 7-2 The Account Used to Access the Cisco Unity Administrator 7-2 The Accounts That Cisco Unity Services Log On As 7-2

Creating the Accounts Required for the Cisco Unity Installation 7-3

Adding the Cisco Unity Administration Account to the Local Administrators Group 7-3

Setting Rights and Permissions with the Cisco Unity Permissions Wizard 7-4

CHAPTER

Setting Required Exchange Permissions 7-8

8 Installing and Configuring Cisco Unity Software 8-1

Determining Whether to Set Up Cisco Unity to Use SSL 8-2

Installing the Microsoft Certificate Services Component 8-3

Installing and Configuring Cisco Unity Software 8-3

Starting the Cisco Unity Installation and Configuration Assistant and Installing Cisco Unity Software 8-4

Installing License Files 8-6 Configuring Services 8-7 Configuring Cisco Unity for the Message Store 8-8 Setting New Default Passwords 8-9 Integrating the Phone System with Cisco Unity 8-10 Setting Up the Cisco Personal Communications Assistant to Use SSL 8-10

Installing the Cisco Unity Service Release, If Available 8-16

Testing the Phone System Integration 8-16

Excluding from Virus Scanning the Directory in Which Cisco Unity Is Installed 8-16

Setting Up the Cisco Unity Administrator and Status Monitor to Use SSL 8-17

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Contents

Securing the Example Administrator Account Against Toll Fraud 8-18

Moving the Data Store Databases and Transaction Logs 8-18

Re-enabling Virus-Scanning and Cisco Security Agent Services 8-21

Securing Cisco Unity and the Cisco Unity Server 8-21

CHAPTER

APPENDIX

9 Installing Optional Software 9-1

Installing RSA SecurID 9-1

Installing Symantec pcAnywhere 9-1

Recommended Configuration for pcAnywhere 9-2

Installing Other Optional Software 9-3

10 Setting Up Authentication for the Cisco Unity Administrator 10-1

Determining the Authentication Method to Use for the Cisco Unity Administrator 10-1

Authentication Methods Available for the Cisco Unity Administrator 10-2 How Integrated Windows Authentication Works with the Cisco Unity Administrator 10-3 How Anonymous Authentication Works with the Cisco Unity Administrator 10-4

Configuring IIS So That the Cisco Unity Administrator and Status Monitor Use Anonymous Authentication 10-5

A Voice Cards and PIMG Units A-1

Intel Dialogic D/41EPCI, D/41JCT-LS, and D/41JCT-Euro A-1

Hardware Settings A-2

Intel Dialogic D/120JCT-LS and D/120JCT-Euro A-4

Hardware Settings A-6 Software Settings A-7

APPENDIX

Intel Dialogic D/240PCI-T1 A-8

Hardware Settings A-9 Software Settings A-10

Intel NetStructure PBX-IP Media Gateway (PIMG) A-11

Software Settings A-12

Removing Intel Dialogic Voice Card Software A-12

Determining the Current Settings for the Quiet Parameter and Other Parameters A-12 Removing the Intel Dialogic Voice Card Software A-13 Resetting the Quiet Parameter and Other Parameters A-14

B Exiting and Starting the Cisco Unity Software and Server B-1

Exiting the Cisco Unity Software B-1

Shutting Down or Restarting the Cisco Unity Server B-2

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Starting the Cisco Unity Software B-3

Contents

APPENDIX

NDEX

C Manual Installation Procedures for Software Installed by the Cisco Unity System Preparation

Assistant During a New Installation C-1

Installing MSXML 3.0 with Service Pack 1 C-1

Installing Windows Terminal Services C-2

Installing the NNTP Service C-2

Installing Message Queuing Services 2.0 C-2

Installing Windows 2000 Service Pack 4 C-3

Installing Internet Explorer 6.0 with Service Pack 1 C-3

Installing SQL Server 2000 and Service Pack 3a C-4

Installing the Microsoft .NET Framework C-5

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Contents

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Preface

This preface contains the following sections:

• Audience and Use, page ix

• Documentation Conventions, page ix

• Cisco Unity Documentation, page xiii

• Obtaining Documentation, page xiii

• Documentation Feedback, page xiv

• Cisco Product Security Overview, page xiv

• Obtaining Technical Assistance, page xv

• Obtaining Additional Publications and Information, page xvii

Audience and Use

The Cisco Unity installation guide is intended for installers of a Cisco Unity system. You need a working knowledge of Microsoft Exchange Windows

2000, depending on the versions you plan to use.

2003 or Exchange 2000, and Microsoft Windows 2003 or

Documentation Conventions

Ta b l e 1 Cisco Unity installation guide Conventions

Convention Description

boldfaced text Boldfaced text is used for:

• Key and button names. (Example: Click OK.)

• Information that you enter. (Example: Enter Administrator in the User

Name box.)

< >

(angle brackets)

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Angle brackets are used around parameters for which you supply a value. (Example: In the Command Prompt window, enter ping <IP address>.)

Documentation Conventions

Table 1 Cisco Unity installation guide Conventions (continued)

Convention Description

(hyphen)

(right angle bracket)

The Cisco Unity installation guide also uses the following conventions:

Note Means reader take note. Notes contain helpful suggestions or references to material not covered in

the document.

Preface

Hyphens separate keys that must be pressed simultaneously. (Example: Press

Ctrl-Alt-Delete.)

A right angle bracket is used to separate selections that you make:

• On menus. (Example: On the Windows Start menu, click Settings > Control

Panel

> Phone and Modem Options.)

• In the navigation bar of the Cisco Unity Administrator. (Example: Go to the

System

> Configuration > Settings page.)

Caution Means reader be careful. In this situation, you might do something that could result in equipment

damage or loss of data.

Warning

IMPORTANT SAFETY INSTRUCTIONS

This warning symbol means danger. You are in a situation that could cause bodily injury. Before you work on any equipment, be aware of the hazards involved with electrical circuitry and be familiar with standard practices for preventing accidents. Use the statement number provided at the end of each warning to locate its translation in the translated safety warnings that accompanied this device.

Statement 1071

SAVE THESE INSTRUCTIONS

Waarschuwing

BELANGRIJKE VEILIGHEIDSINSTRUCTIES

Dit waarschuwingssymbool betekent gevaar. U verkeert in een situatie die lichamelijk letsel kan veroorzaken. Voordat u aan enige apparatuur gaat werken, dient u zich bewust te zijn van de bij elektrische schakelingen betrokken risico's en dient u op de hoogte te zijn van de standaard praktijken om ongelukken te voorkomen. Gebruik het nummer van de verklaring onderaan de waarschuwing als u een vertaling van de waarschuwing die bij het apparaat wordt geleverd, wilt raadplegen.

BEWAAR DEZE INSTRUCTIES

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Preface

Documentation Conventions

Varoitus

Attention

Warnung

TÄRKEITÄ TURVALLISUUSOHJEITA

Tämä varoitusmerkki merkitsee vaaraa. Tilanne voi aiheuttaa ruumiillisia vammoja. Ennen kuin käsittelet laitteistoa, huomioi sähköpiirien käsittelemiseen liittyvät riskit ja tutustu onnettomuuksien yleisiin ehkäisytapoihin. Turvallisuusvaroitusten käännökset löytyvät laitteen mukana toimitettujen käännettyjen turvallisuusvaroitusten joukosta varoitusten lopussa näkyvien lausuntonumeroiden avulla.

SÄILYTÄ NÄMÄ OHJEET

IMPORTANTES INFORMATIONS DE SÉCURITÉ

Ce symbole d'avertissement indique un danger. Vous vous trouvez dans une situation pouvant entraîner des blessures ou des dommages corporels. Avant de travailler sur un équipement, soyez conscient des dangers liés aux circuits électriques et familiarisez-vous avec les procédures couramment utilisées pour éviter les accidents. Pour prendre connaissance des traductions des avertissements figurant dans les consignes de sécurité traduites qui accompagnent cet appareil, référez-vous au numéro de l'instruction situé à la fin de chaque avertissement.

CONSERVEZ CES INFORMATIONS

WICHTIGE SICHERHEITSHINWEISE

Dieses Warnsymbol bedeutet Gefahr. Sie befinden sich in einer Situation, die zu Verletzungen führen kann. Machen Sie sich vor der Arbeit mit Geräten mit den Gefahren elektrischer Schaltungen und den üblichen Verfahren zur Vorbeugung vor Unfällen vertraut. Suchen Sie mit der am Ende jeder Warnung angegebenen Anweisungsnummer nach der jeweiligen Übersetzung in den übersetzten Sicherheitshinweisen, die zusammen mit diesem Gerät ausgeliefert wurden.

Avvertenza

Advarsel

BEWAHREN SIE DIESE HINWEISE GUT AUF.

IMPORTANTI ISTRUZIONI SULLA SICUREZZA

Questo simbolo di avvertenza indica un pericolo. La situazione potrebbe causare infortuni alle persone. Prima di intervenire su qualsiasi apparecchiatura, occorre essere al corrente dei pericoli relativi ai circuiti elettrici e conoscere le procedure standard per la prevenzione di incidenti. Utilizzare il numero di istruzione presente alla fine di ciascuna avvertenza per individuare le traduzioni delle avvertenze riportate in questo documento.

CONSERVARE QUESTE ISTRUZIONI

VIKTIGE SIKKERHETSINSTRUKSJONER

Dette advarselssymbolet betyr fare. Du er i en situasjon som kan føre til skade på person. Før du begynner å arbeide med noe av utstyret, må du være oppmerksom på farene forbundet med elektriske kretser, og kjenne til standardprosedyrer for å forhindre ulykker. Bruk nummeret i slutten av hver advarsel for å finne oversettelsen i de oversatte sikkerhetsadvarslene som fulgte med denne enheten.

TA VARE PÅ DISSE INSTRUKSJONENE

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Documentation Conventions

Preface

Aviso

¡Advertencia!

Varning!

INSTRUÇÕES IMPORTANTES DE SEGURANÇA

Este símbolo de aviso significa perigo. Você está em uma situação que poderá ser causadora de lesões corporais. Antes de iniciar a utilização de qualquer equipamento, tenha conhecimento dos perigos envolvidos no manuseio de circuitos elétricos e familiarize-se com as práticas habituais de prevenção de acidentes. Utilize o número da instrução fornecido ao final de cada aviso para localizar sua tradução nos avisos de segurança traduzidos que acompanham este dispositivo.

GUARDE ESTAS INSTRUÇÕES

INSTRUCCIONES IMPORTANTES DE SEGURIDAD

Este símbolo de aviso indica peligro. Existe riesgo para su integridad física. Antes de manipular cualquier equipo, considere los riesgos de la corriente eléctrica y familiarícese con los procedimientos estándar de prevención de accidentes. Al final de cada advertencia encontrará el número que le ayudará a encontrar el texto traducido en el apartado de traducciones que acompaña a este dispositivo.

GUARDE ESTAS INSTRUCCIONES

VIKTIGA SÄKERHETSANVISNINGAR

Denna varningssignal signalerar fara. Du befinner dig i en situation som kan leda till personskada. Innan du utför arbete på någon utrustning måste du vara medveten om farorna med elkretsar och känna till vanliga förfaranden för att förebygga olyckor. Använd det nummer som finns i slutet av varje varning för att hitta dess översättning i de översatta säkerhetsvarningar som medföljer denna anordning.

SPARA DESSA ANVISNINGAR

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Preface

Cisco Unity Documentation

For descriptions and URLs of Cisco Unity documentation on Cisco.com, refer to the Cisco Unity Documentation Guide. The document is shipped with Cisco

http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_documentation_roadmap09186a0 0801179df.html.

Obtaining Documentation

Cisco documentation and additional literature are available on Cisco.com. Cisco also provides several ways to obtain technical assistance and other technical resources. These sections explain how to obtain technical information from Cisco Systems.

Cisco.com

You can access the most current Cisco documentation at this URL:

http://www.cisco.com/techsupport

You can access the Cisco website at this URL:

Unity and is available at

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http://www.cisco.com

You can access international Cisco websites at this URL:

http://www.cisco.com/public/countries_languages.shtml

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Documentation Feedback

Product Documentation DVD

The Product Documentation DVD is a comprehensive library of technical product documentation on a portable medium. The DVD enables you to access multiple versions of installation, configuration, and command guides for Cisco hardware and software products. With the DVD, you have access to the same HTML documentation that is found on the Cisco website without being connected to the Internet. Certain products also have .PDF versions of the documentation available.

The Product Documentation DVD is available as a single unit or as a subscription. Registered Cisco.com users (Cisco direct customers) can order a Product Documentation DVD (product number DOC-DOCDVD= or DOC-DOCDVD=SUB) from Cisco Marketplace at this URL:

http://www.cisco.com/go/marketplace/

Ordering Documentation

Registered Cisco.com users may order Cisco documentation at the Product Documentation Store in the Cisco Marketplace at this

http://www.cisco.com/go/marketplace/

Preface

URL:

Nonregistered Cisco.com users can order technical documentation from 8:00 a.m. to 5:00 p.m. (0800

to 1700) PDT by calling 1 866 463-3487 in the United States and Canada, or elsewhere by

calling

011 408 519-5055. You can also order documentation by e-mail at

tech-doc-store-mkpl@external.cisco.com or by fax at 1 408 519-5001 in the United States and Canada,

or elsewhere at 011 408 519-5001.

Documentation Feedback

You can rate and provide feedback about Cisco technical documents by completing the online feedback form that appears with the technical documents on Cisco.com.

You can submit comments about Cisco documentation by using the response card (if present) behind the front cover of your document or by writing to the following address:

Cisco Systems Attn: Customer Document Ordering 170 West Tasman Drive San Jose, CA 95134-9883

We appreciate your comments.

Cisco Product Security Overview

xiv

Cisco provides a free online Security Vulnerability Policy portal at this URL:

http://www.cisco.com/en/US/products/products_security_vulnerability_policy.html

From this site, you will find information about how to:

• Report security vulnerabilities in Cisco products.

• Obtain assistance with security incidents that involve Cisco products.

• Register to receive security information from Cisco.

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Preface

A current list of security advisories, security notices, and security responses for Cisco products is available at this

http://www.cisco.com/go/psirt

To see security advisories, security notices, and security responses as they are updated in real time, you can subscribe to the Product Security Incident Response Team Really Simple Syndication (PSIRT RSS) feed. Information about how to subscribe to the PSIRT RSS feed is found at this

http://www.cisco.com/en/US/products/products_psirt_rss_feed.html

URL:

Reporting Security Problems in Cisco Products

Cisco is committed to delivering secure products. We test our products internally before we release them, and we strive to correct all vulnerabilities quickly. If you think that you have identified a vulnerability in a Cisco product, contact PSIRT:

• For Emergencies only — security-alert@cisco.com

An emergency is either a condition in which a system is under active attack or a condition for which a severe and urgent security vulnerability should be reported. All other conditions are considered nonemergencies.

• For Nonemergencies — psirt@cisco.com

In an emergency, you can also reach PSIRT by telephone:

Obtaining Technical Assistance

URL:

• 1 877 228-7302

• 1 408 525-6532

Tip We encourage you to use Pretty Good Privacy (PGP) or a compatible product (for example, GnuPG) to

encrypt any sensitive information that you send to Cisco. PSIRT can wo r k with information that has been encrypted with PGP versions

Never use a revoked or an expired encryption key. The correct public key to use in your correspondence with PSIRT is the one linked in the Contact Summary section of the Security Vulnerability Policy page at this

URL:

http://www.cisco.com/en/US/products/products_security_vulnerability_policy.html

The link on this page has the current PGP key ID in use.

If you do not have or use PGP, contact PSIRT at the aforementioned e-mail addresses or phone numbers before sending any sensitive material to find other means of encrypting the data.

2.x through 9.x.

Obtaining Technical Assistance

Cisco Technical Support provides 24-hour-a-day award-winning technical assistance. The Cisco Technical Support & Documentation website on Cisco.com features extensive online support resources. In addition, if you have a valid Cisco service contract, Cisco Technical Assistance Center (TAC) engineers provide telephone support. If you do not have a valid Cisco service contract, contact your reseller.

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Obtaining Technical Assistance

Cisco Technical Support & Documentation Website

The Cisco Technical Support & Documentation website provides online documents and tools for troubleshooting and resolving technical issues with Cisco products and technologies. The website is available 24 hours a day, at this

http://www.cisco.com/techsupport

Access to all tools on the Cisco Technical Support & Documentation website requires a Cisco.com user ID and password. If you have a valid service contract but do not have a user ID or password, you can register at this

http://tools.cisco.com/RPF/register/register.do

Note Use the Cisco Product Identification (CPI) tool to locate your product serial number before submitting

a web or phone request for service. You can access the CPI tool from the Cisco Technical Support & Documentation website by clicking the Tools & Resources link under Documentation & Tools. Choose

Cisco Product Identification Tool from the Alphabetical Index drop-down list, or click the Cisco Product Identification Tool link under Alerts & RMAs. The CPI tool offers three search options: by

product ID or model name; by tree view; or for certain products, by copying and pasting show command output. Search results show an illustration of your product with the serial number label location highlighted. Locate the serial number label on your product and record the information before placing a service call.

URL:

Preface

Submitting a Service Request

Using the online TAC Service Request Tool is the fastest way to open S3 and S4 service requests. (S3 and S4 service requests are those in which your network is minimally impaired or for which you require product information.) After you describe your situation, the TAC Service Request Tool provides recommended solutions. If your issue is not resolved using the recommended resources, your service request is assigned to a Cisco engineer. The TAC Service Request Tool is located at this URL:

http://www.cisco.com/techsupport/servicerequest

For S1 or S2 service requests, or if you do not have Internet access, contact the Cisco TAC by telephone. (S1 or S2 service requests are those in which your production network is down or severely degraded.) Cisco engineers are assigned immediately to S1 and S2 service requests to help keep your business operations running smoothly.

To open a service request by telephone, use one of the following numbers:

Asia-Pacific: +61 2 8446 7411 (Australia: 1 800 805 227) EMEA: +32 2 704 55 55 USA: 1 800 553-2447

For a complete list of Cisco TAC contacts, go to this URL:

http://www.cisco.com/techsupport/contacts

Definitions of Service Request Severity

xvi

To ensure that all service requests are reported in a standard format, Cisco has established severity definitions.

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Preface

Obtaining Additional Publications and Information

Severity 1 (S1)—An existing network is down, or there is a critical impact to your business operations. You and Cisco will commit all necessary resources around the clock to resolve the situation.

Severity 2 (S2)—Operation of an existing network is severely degraded, or significant aspects of your business operations are negatively affected by inadequate performance of Cisco products. You and Cisco will commit full-time resources during normal business hours to resolve the situation.

Severity 3 (S3)—Operational performance of the network is impaired, while most business operations remain functional. You and Cisco will commit resources during normal business hours to restore service to satisfactory levels.

Severity 4 (S4)—You require information or assistance with Cisco product capabilities, installation, or configuration. There is little or no effect on your business operations.

Obtaining Additional Publications and Information

Information about Cisco products, technologies, and network solutions is available from various online and printed sources.

• The Cisco Product Quick Reference Guide is a handy, compact reference tool that includes brief

product overviews, key features, sample part numbers, and abbreviated technical specifications for many Cisco products that are sold through channel partners. It is updated twice a year and includes the latest Cisco offerings. To order and find out more about the Cisco Product Quick Reference Guide, go to this URL:

http://www.cisco.com/go/guide

• Cisco Marketplace provides a variety of Cisco books, reference guides, documentation, and logo

merchandise. Visit Cisco Marketplace, the company store, at this

URL:

http://www.cisco.com/go/marketplace/

• Cisco Press publishes a wide range of general networking, training and certification titles. Both new

and experienced users will benefit from these publications. For current Cisco Press titles and other information, go to Cisco Press at this

URL:

http://www.ciscopress.com

• Pack et magazine is the Cisco Systems technical user magazine for maximizing Internet and

networking investments. Each quarter, Packet delivers coverage of the latest industry trends, technology breakthroughs, and Cisco products and solutions, as well as network deployment and troubleshooting tips, configuration examples, customer case studies, certification and training information, and links to scores of in-depth online resources. You can access Packet magazine at this

URL:

http://www.cisco.com/packet

• iQ Magazine is the quarterly publication from Cisco Systems designed to help growing companies

learn how they can use technology to increase revenue, streamline their business, and expand services. The publication identifies the challenges facing these companies and the technologies to help solve them, using real-world case studies and business strategies to help readers make sound technology investment decisions. You can access iQ Magazine at this URL:

http://www.cisco.com/go/iqmagazine

or view the digital edition at this URL:

http://ciscoiq.texterity.com/ciscoiq/sample/

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Obtaining Additional Publications and Information

• Internet Protocol Journal is a quarterly journal published by Cisco Systems for engineering

professionals involved in designing, developing, and operating public and private internets and intranets. You can access the Internet Protocol Journal at this

http://www.cisco.com/ipj

• Networking products offered by Cisco Systems, as well as customer support services, can be

obtained at this

http://www.cisco.com/en/US/products/index.html

• Networking Professionals Connection is an interactive website for networking professionals to share

questions, suggestions, and information about networking products and technologies with Cisco experts and other networking professionals. Join a discussion at this

http://www.cisco.com/discuss/networking

• World-class networking training is available from Cisco. You can view current offerings at

this

URL:

http://www.cisco.com/en/US/learning/index.html

Preface

URL:

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CHA P TER

Overview of Mandatory Tasks for Installing Cisco Unity

Note If you are upgrading Cisco Unity, refer instead to the Cisco Unity Reconfiguration and Upgrade Guide

for upgrade instructions.

Use the following high-level task list to install the Cisco Unity system correctly. The tasks reference detailed instructions in the Cisco noted. Follow the documentation for a successful installation.

The task list leads you through the complete installation of the Cisco Unity system—from installing and configuring the Cisco management data; to setting up optional features, such as failover and networking; to backing up Cisco

Unity.

Unity server; to populating the Cisco Unity system with subscriber and call

Unity installation guide, and in other Cisco Unity documentation as

Note Cisco assumes that the Exchange environment is already set up and working before the Cisco Unity

system is installed.

The list is divided into seven parts. Some of the tasks apply only to specific situations, and are noted as such. If a task does not apply to your situation, skip it.

We recommend that you check off tasks as you complete them.

Part 1: Installing and Configuring the Cisco Unity Server

The tasks in Part 1 reference chapters in the Cisco Unity installation guide, unless otherwise noted.

Note Begin the installation on the computer that will be the primary Cisco Unity server. The task list alerts

you when to install the secondary Cisco and configurations.

1. Confirm that you are using the correct version of the Cisco Unity installation guide for your

configuration. This version of the guide is for Cisco Exchange applicable installation guides, refer to the document Use the Installation Guide That Matches the

2003 or Exchange 2000, configured for failover. For a list of configurations and

Unity server. Both servers must have the same enabled features

Unity 4.0(5) and later Voice Messaging with

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Part 1: Installing and Configuring the Cisco Unity Server

Cisco Unity 4.0(5) or Later Configuration at

http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_installation_guide09186a0080421 73f.html.

2. Verify the following requirements: a. System requirements for the Cisco Unity 4.x system, including requirements for the failover

feature. Refer to the applicable version of Cisco

http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_installation_guides_list.html.

b. Requirements for integrating the phone system(s), including requirements for the failover

feature. Refer to the “Requirements” section of the applicable Cisco at

http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_installation_and_configur ation_guides_list.html.

c. If the system is using Cisco Unity Bridge Networking: Requirements for the Bridge. Refer to the

applicable version of Cisco Software at

http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_installation_guides_list.html.

d. If the system is using any Cisco Unity networking option (including the Bridge): Requirements

for the networking option. Refer to Cisco

http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_device_support_table091 86a0080531ba9.html.

3. Gather the documentation and tools for the installation, download the latest Microsoft updates and

other software, and determine the drive locations for application, log, and database files that you will need later in the installation. See the

4. Set up or program the phone system(s) and extensions to enable the integration(s) with Cisco Unity.

Refer to the “Programming the <Name> Phone System” section of the applicable Cisco integration guide(s) at

http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_installation_and_configuratio n_guides_list.html.

Chapter 1 Overview of Mandatory Tasks for Installing Cisco Unity

Unity System Requirements at

Unity integration guide(s)

Unity Bridge System Requirements, and Supported Hardware and

Unity Networking Options Requirements at

“Preparing for the Installation” chapter.

Unity

1-2

5. Set up the Cisco Unity server, install voice cards and attach peripheral devices, if applicable, and

make connections from the phone system. See the

6. Configure the RAID arrays, if applicable, install Windows Server 2003 or Windows 2000 Server,

and create the logical drives, if applicable. See the

7. Obtain Cisco Unity license files, and use the Cisco Unity System Preparation Assistant to configure

“Setting Up the Hardware” chapter.

“Installing the Operating System” chapter.

the operating system and install required software components. Then set up the server in the Windows networking environment. See the

8. Install and configure the applicable Exchange software. See the “Setting Up Exchange” chapter.

9. Create the accounts required for the Cisco Unity installation, and set rights and permissions. See the

“Customizing the Cisco Unity Platform” chapter.

“Creating Accounts for the Installation and Setting Rights and Permissions” chapter.

10. Decide whether to set up Cisco Unity to use SSL and install the Microsoft Certificate Services

component, if applicable, then use the Cisco and configure Cisco

Unity software, and to set up the Cisco Personal Communications Assistant to

use SSL, if applicable. You also set up the Cisco

Unity Installation and Configuration Assistant to install

Unity Administrator and the Status Monitor to use SSL, if applicable, then secure the Example Administrator account against toll fraud, and move SQL Server database files and transaction logs, if applicable. See the

“Installing and Configuring

Cisco Unity Software” chapter.

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Part 2: Installing the Secondary Server for Cisco Unity Failover

11. Install any optional software. See the “Installing Optional Software” chapter.

Caution Do not install Microsoft Outlook on the Cisco Unity server, or Cisco Unity may not notify

subscribers of new messages.

12. Create an emergency repair disk that can be used to repair and restart Windows, if it is damaged.

Refer to Windows Help.

13. Determine the authentication method that you want to use for the Cisco Unity Administrator web

application, and configure IIS, as applicable. See the

“Setting Up Authentication for the Cisco Unity

Administrator” chapter.

Part 2: Installing the Secondary Server for Cisco Unity Failover

The tasks in Part 2 reference chapters in the Cisco Unity installation guide, unless otherwise noted.

14. With a Cisc o CallManager integration only: On the phone system, add the voice messaging ports

that will be used by the secondary server. Refer to the “Programming the Cisco System” section of the applicable Cisco

CallManager integration guide at

http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_installation_and_configuratio n_guides_list.html.

15. On the secondary server, repeat the following Part 1 tasks, depending on the phone system

integration being used:

• For Cisco CallManager, repeat Task 6. through Task 8.

CallManager Phone

• For a circuit-switched phone system, repeat Task 5. through Task 8.

16. For the same accounts that you created in Task 9., add the Cisco Unity administration account to the

local Administrators group, and run the Cisco Unity Permissions wizard to set rights and permissions. See the

“Creating Accounts for the Installation and Setting Rights and Permissions”

chapter.

17. Use the Cisco Unity Installation and Configuration Assistant to install and configure Cisco Unity

software, and to set up the Cisco

PCA to use SSL, if applicable. You also set up the Cisco Unity Administrator and the Status Monitor to use SSL, if applicable, and move SQL Server database files and transaction logs, if applicable. See the

“Installing and Configuring Cisco Unity Software”

chapter.

18. Install any optional software. See the “Installing Optional Software” chapter.

19. Create an emergency repair disk that can be used to repair and restart Windows, if it is damaged.

Refer to Windows Help.

20. Configure IIS so that the Cisco Unity Administrator and the Status Monitor use the Anonymous

authentication method, if you decided to use that method. See the

“Setting Up Authentication for

the Cisco Unity Administrator” chapter.

21. Store all of the software that was shipped with Cisco Unity together in a location that is safe and can

be readily accessed. You may need the discs later to upgrade or to otherwise modify the Cisco system, or Cisco

TAC may require you to access them during a service call.

Unity

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Chapter 1 Overview of Mandatory Tasks for Installing Cisco Unity

Part 3: Populating the Cisco Unity System with Subscriber and Call Management Data

You do most of the tasks in Part 3 by using the Cisco Unity Administrator. (For information on logging on to the Cisco Administrator” chapter of the Cisco

The tasks reference chapters in the Cisco Unity System Administration Guide, Release 4.0(5) that contain detailed information; the guide is available at

http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_administration_guide_book09186 a008043ea39.html.

Note Do these tasks on the primary Cisco Unity server. Subscriber and call management data will be

replicated to the secondary Cisco Unity server after you configure failover later in the installation.

22. Define system schedules: a. Identify standard business hours.

Unity Administrator and on using it, refer to the “Accessing the Cisco Unity

Unity System Administration Guide.)

b. Identify closed and weekend hours. c. Create custom schedules, if necessary. d. Identify holidays.

Refer to the “Schedule Settings” and “Holiday Settings” sections in the “System Settings” chapter.

23. Set up phone, GUI, and TTS languages (including TTY, if applicable). Refer to the “Languages”

chapter.

24. Set up third-party fax, if applicable. Refer to the “Integrating a Fax Server with Cisco Unity”

chapter.

25. Create a call management plan. Refer to the “Call Management” chapter.

26. Prepare to create regular subscriber accounts. Refer to the “Before Creating Regular Subscriber

Accounts” section in the “Creating Subscriber Accounts” chapter.

a. Confirm that you have the necessary permissions for creating subscriber accounts and that

Cisco

Unity is configured properly to work with the message store.

b. Confirm that you have the applicable licenses. c. Determine password and account lockout policy for Cisco Unity phone access. d. Determine logon, password, and account lockout policy for Cisco Unity web access. e. Set up enhanced phone security, if applicable.

f. Review, change, and create classes of service. g. Create restriction tables, and assign them to the appropriate class(es) of service. h. Create public distribution lists.

i. Review, create, and modify subscriber templates. Secure phone passwords, and, as applicable,

secure Windows domain account passwords.

1-4

j. As needed, change the locale ID of the MAPI profile for the Cisco Unity server.

27. Set up the Cisco Unity Hospitality and property management system integration, if applicable. Refer

to the “Hospitality and Property Management System Integration” chapter.

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28. Test the system configuration: a. Add a single subscriber (refer to the “Creating Subscriber Accounts” chapter). b. Use the phone to log on to Cisco Unity as the test subscriber, record a voice name, and set a

phone password. Hang up.

c. Call Cisco Unity and log on as the test subscriber again to confirm that the password, greeting,

and conversation style specified for the subscriber are working properly. Confirm that the subscriber inherited the correct class of service by testing any applicable features by phone.

d. Log on to the Cisco Personal Communications Assistant (PCA) as the test subscriber. If you

gave the test subscriber the required class of service rights, test to see if you can browse from the Cisco

PCA Welcome page to the Cisco Unity Assistant. If you gave the test subscriber the

required class of service rights, test to see if you can browse to the Cisco

e. Make corrections to the system configuration as necessary.

29. Create subscriber accounts. Refer to the “Creating Subscriber Accounts” chapter.

30. Hide users in the Exchange address book, if applicable. Refer to the “Preventing Subscribers from

Appearing in Outlook Address Books” section in the “Creating Subscriber Accounts” chapter.

31. Modify individual subscriber accounts as needed. Refer to the “After Creating Subscriber Accounts”

section in the “Creating Subscriber Accounts” chapter.

32. Add individual subscribers to public distribution lists, as needed. (For example, assign subscribers

to screen those messages left in Cisco as those left to the Unaddressed Messages distribution list or for the Opening Greeting call handler.) Refer to the “Message Handling” section in the “Default Accounts and Message Handling” chapter.

33. Implement, then test the call management plan you created in Task 25.:

Part 3: Populating the Cisco Unity System with Subscriber and Call Management Data

Unity Inbox.

Unity that are not associated with a specific recipient, such

a. Create call handlers. Refer to the “Call Handler Settings” chapter. b. Specify directory handler settings. Refer to the “Directory Handler Settings” chapter. c. Create interview handlers. Refer to the “Interview Handler Settings” chapter. d. Set up call routing. Refer to the “Call Routing” chapter.

34. Review the substitute objects on the System > Configuration > Settings page of the Cisco Unity

Administrator. The objects are Substitute Recipient, Substitute Owner, Substitute After Message Call Handler, and Substitute Exit Call Handler. Cisco to any subscriber that is deleted by using the Cisco

Unity uses the objects to substitute references

Unity Administrator without first reassigning such references (for example, ownership of a call handler or distribution list). For new installations, the Example Administrator is configured as the Substitute Recipient and Substitute Owner, and the Goodbye call handler is configured as the Substitute After Message Call Handler and Substitute Exit Call Handler. For upgrades, any changes made to the defaults will not be overwritten. However, we recommend that you review these settings now and update them if you wish to use different substitute objects. Refer to Cisco

Unity Administrator Help for a description of each object and

where it applies.

35. As appropriate, set up subscribers to use their phones to access Cisco Unity, specify their recording

and playback device, install Cisco notifications. Refer to the “Setting Up Cisco

Unity ViewMail for Microsoft Outlook, and set up text-message

Unity Applications on Subscriber Workstations”

chapter.

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Chapter 1 Overview of Mandatory Tasks for Installing Cisco Unity

Part 4: Configuring Failover and Setting Up Networking Options (If Applicable)

36. Configure Cisco Unity failover. Refer to the “Configuring Cisco Unity Failover” chapter of the

Cisco Unity Failover Configuration and Administration Guide, Release 4.x at

http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_feature_guide_book09186a00 801b9241.html.

37. If the system is using Digital Networking: Set up Digital Networking. Refer to the “Digital

Networking” chapter of the Networking in Cisco Unity Guide, Release 4.0(5) at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_feature_guide_book09186a00 8044197a.html. (Note that the settings for Digital Networking are replicated to the secondary

server.)

38. If the system is using Internet Subscribers: Set up Internet subscribers. Refer to the “SMTP

Networking” chapter of the Networking in Cisco Unity Guide, Release 4.0(5) at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_feature_guide_book09186a00 8044197a.html.

39. If the system is using SMTP Networking: Set up SMTP Networking. Refer to the “SMTP

40. If the system is using AMIS Networking: Set up AMIS Networking. Refer to the “AMIS Networking”

chapter of the Networking in Cisco Unity Guide, Release 4.0(5) at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_feature_guide_book09186a00 8044197a.html. (Note that the settings for AMIS Networking are replicated to the secondary server.)

41. If the system is using VPIM Networking: Set up VPIM Networking. Refer to the “VPIM

42. If the system is using Bridge Networking: Install the Cisco Unity Bridge server. Refer to the

“Overview of Mandatory Tasks for Installing the Cisco

Cisco

Unity Bridge Installation Guide at

http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_installation_guides_list.html.

43. If the system is using Bridge Networking: Set up Cisco Unity and the Bridge for networking. Refer

to the “Setting Up Cisco

Cisco

Unity Bridge Networking Guide at

http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_feature_guides_list.html.

(Note that the settings for the Bridge are replicated to the secondary server.)

Unity and the Bridge for Networking” chapter of the applicable

Unity Bridge” chapter of the applicable

Part 5: Customizing the Cisco Unity Conversation

44. When callers access Cisco Unity by phone, they hear a set of prerecorded instructions and options

known as the Cisco the conversations that subscribers and unidentified callers hear in several ways.

For example, you may want to change how Cisco Unity handles messages that are interrupted by disconnected calls, specify that Cisco when they send messages, offer “Easy” Sign-In and system transfers, or specify that Cisco

Unity conversation—or the TUI (telephone user interface).You can customize

Unity prompts subscribers to record first and then address

Unity

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Chapter 1 Overview of Mandatory Tasks for Installing Cisco Unity

plays additional caller information when subscribers play messages. You may also want to set up the Cisco

Unity Greetings Administrator or the Cisco Unity Broadcast Message Administrator for

system administrators to use.

Refer to the “Cisco Unity Conversation” chapter of the Cisco Unity System Administration Guide, Release 4.0(5) at

http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_administration_guide_book09 186a008043ea39.html for details on these and many other conversation customizations.

Part 6: Backing Up Cisco Unity

45. Back up Cisco Unity. Refer to the “About Backing Up a Cisco Unity System” chapter of the

Cisco Unity Maintenance Guide, Release 4.0(5) at

http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_maintenance_guide_book091 86a008043ea51.html.

Part 7: Training

Part 6: Backing Up Cisco Unity

46. Train subscribers, operators, and support desk personnel to use Cisco Unity. Refer to the “Preparing

Subscribers, Operators, and Support Desk Personnel to Work with Cisco

Cisco

Unity System Administration Guide.

Unity” chapter of the

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Part 7: Training

Chapter 1 Overview of Mandatory Tasks for Installing Cisco Unity

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CHA P TER

Preparing for the Installation

Note If you are installing the secondary Cisco Unity server now, skip this chapter.

In this chapter, you do the following tasks in the order listed:

1. Gather the documentation and tools needed for the installation. See the “Gathering Documentation

and Tools” section on page 2-1.

2. Download the software needed for the installation. See the “Downloading Software for the

Installation” section on page 2-2.

3. Determine and record the drive locations for application, log, and database files on the Cisco Unity

system. See the

page 2-4.

When you are finished with this chapter, return to the “Overview of Mandatory Tasks for Installing

Cisco Unity” chapter to continue installing the Cisco Unity system correctly:

“Determining the Drive Locations for Files on the Cisco Unity Server” section on

Note The tasks in the list reference detailed instructions in the Cisco Unity installation guide and in other

Cisco Unity documentation. Follow the documentation for a successful installation.

Gathering Documentation and Tools

You need the following items during the installation and configuration of the Cisco Unity system:

• Access to the following Cisco Unity documentation.

–

Release notes for the applicable version of Cisco Unity.

–

Release notes for the applicable Cisco Unity service release, if any.

–

Release notes for the applicable version of Cisco Security Agent for Cisco Unity, if applicable.

–

The correct version of the Cisco Unity installation guide for your configuration. (Refer to the document Use the Installation Guide That Matches the Cisco Unity 4.0(5) or Later Configuration at

http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/unity40/inst/inst405/405list.h tm.)

–

Specifications for the server on which you are installing Cisco Unity. (Refer to the Cisco Unity Supported Platforms List, available at

http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_data_sheets_list.html.)

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Downloading Software for the Installation

–

The Cisco Unity integration guide(s) for your phone system(s).

–

If you are integrating Cisco Unity with Cisco CallManager, release notes for the applicable version of the Cisco

–

The Cisco Unity System Administration Guide.

–

The Cisco Unity Failover Configuration and Administration Guide, Release 4.x.

–

If you are setting up Cisco Unity Digital Networking, AMIS, SMTP, or VPIM Networking, or Internet subscribers, the Networking in Cisco

–

If you are setting up Bridge Networking, release notes for the applicable version of the Cisco

Cisco

version of Cisco Security Agent for Cisco

–

If you are setting up AMIS, Bridge, SMTP, or VPIM Networking, release notes for the applicable version of the Cisco

–

If you anticipate eventually migrating to a Unified Messaging configuration, White Paper: Installing Cisco Messaging (Version 3.1) at

http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/whitpapr/migvm_um.htm.

(Note that although the title refers to Cisco Unity 3.1, the document is also valid for Cisco

Chapter 2 Preparing for the Installation

Unity-CM TSP.

Unity Guide.

Unity Bridge, the Cisco Unity Bridge Installation Guide, Release 3.0, and the Unity Bridge Networking Guide, Release 3.0. Also, release notes for the applicable

Unity Bridge, if applicable.

Unity Voice Connector for Microsoft Exchange.

Unity Voice Messaging in Anticipation of Migrating to Cisco Unity Unified

Unity 4.0.)

Cisco Unity documentation is available at

http://www.cisco.com/en/US/products/sw/voicesw/ps2237/tsd_products_support_series_home.htm l.

• A blank 3.5-inch 1.44-MB disk for creating an emergency repair disk.

• Two test phones.

Downloading Software for the Installation

This section lists the software needed to install Cisco Unity. Note that if the Cisco Unity DVDs or CDs you have are earlier than the currently shipping version, you must download additional software.

• Software for All Installations, page 2-3

• Additional Software for Installations with Cisco Unity DVDs or CDs Earlier Than the Currently

Shipping Version, page 2-4

Also note the following considerations:

• The downloads may total 200 MB or more. Use a computer with a high-speed Internet connection,

and confirm that the computer has sufficient disk space or has access to a network drive with sufficient disk space.

• The downloads are all self-extracting executable files. When all downloads are complete, extract the

updates and burn CDs that contain the extracted files. Then delete the downloaded .exe files to free disk space.

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Caution Until you have installed all of the recommended service packs and updates, and, optionally,

Cisco Security Agent for Cisco installed on the Cisco the Cisco

Unity server to the network to install software. Instead, burn CDs that contain the

downloaded software, and install the software from the CDs.

• The Cisco Unity documentation instructs you when to install the software you download.

Software for All Installations

Download the following software for all installations. Even if you have Cisco Unity DVDs or CDs for the currently shipping version, we recommend that you download the software, some of which may have been released or updated after the discs were produced.

Cisco Unity Service Release

The applicable Cisco Unity service release (a rollup of Cisco Unity engineering specials), if available. Refer to the “Downloading Service Release

Service Release

http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_release_notes_list.html. Note that if

there are no release notes available, a service release has not been released.

1 at

Downloading Software for the Installation

Unity and virus-scanning software, third-party components

Unity server have significant security vulnerabilities. Do not connect

1” section of Release Notes for Cisco Unity <Version>

Microsoft Service Packs

The latest service packs recommended for use with Cisco Unity, if any were qualified after the currently shipping Cisco

Unity version was released. Available on the Microsoft website. Also download or print

the installation instructions.

To determine the service packs that are recommended, refer to Recommended Service Packs and Updates

for Use with Cisco

Unity and the Cisco Unity Bridge at

http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/cmptblty/msupdate.htm. (Service

packs that were recommended when the currently shipping version was released are available on the Cisco

Unity 4.x Software Download page at http://www.cisco.com/cgi-bin/tablebuild.pl/unity-40.)

Burn the extracted updates onto a CD labeled “Cisco Unity <Version> Post-Installation.” This is the same disc onto which you would have burned the Cisco

Microsoft Updates

Unity service release, if available.

The latest updates recommended for use with Cisco Unity. Available on the Microsoft Updates for Cisco

Unity Software Download page at

http://www.cisco.com/cgi-bin/tablebuild.pl/unity_msft_updates. (Updates that were recommended

when the currently shipping version of Cisco Unity was released are on the Cisco Unity Post-Install CD, but the download page is updated monthly, so you should check for new updates even if you have the CD.)

Note To access the software download page, you must be logged on to Cisco.com as a registered user.

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Chapter 2 Preparing for the Installation

Determining the Drive Locations for Files on the Cisco Unity Server

Cisco Security Agent for Cisco Unity (Optional)

Cisco Security Agent for Cisco Unity is available on the Cisco Unity Crypto Software Download page at

http://www.cisco.com/cgi-bin/tablebuild.pl/unity3d. Refer to Release Notes for Cisco Security Agent

for Cisco Unity at

http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_release_notes_list.html for

information on supported configurations, and for download and installation instructions.

Because of export controls on strong encryption, the first time you download Cisco Security Agent for Cisco

Unity, you need to fill out a brief questionnaire. Follow the on-screen prompts.

Updated PBXLink or PIMG Firmware

If the phone system integration includes PBXLink boxes or PIMG units, updated PBXLink or PIMG firmware. For instructions on downloading updated firmware, refer to the “Setting Up the PBXLink Box” section or the “Setting up the PIMG Units” section in the applicable Cisco Integration guides are available at

http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_installation_and_configuration_g uides_list.html.

Unity integration guide.

Additional Software for Installations with Cisco Unity DVDs or CDs Earlier Than the Currently Shipping Version

If the Cisco Unity DVDs or CDs you have are earlier than the currently shipping version, you also need to download the following software.

Cisco Unity CDs

CDs for the currently shipping Cisco Unity version. Refer to the “Downloading Software for Cisco

Unity <Version>” section of the applicable Release Notes for Cisco Unity at

http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_release_notes_list.html.

Cisco Unity Service Pack CDs

The Cisco Unity Service Pack CD that contains the service pack for the version of Exchange you are using. Refer to the “Downloading Software for Cisco

Notes for Cisco

http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_release_notes_list.html.

Unity at

Unity <Version>” section of the applicable Release

Determining the Drive Locations for Files on the Cisco Unity Server

You plan drive locations for application, log, and database files on the Cisco Unity server:

• To maximize performance, data integrity, and reliability for Cisco Unity, Microsoft Exchange, and

SQL Server transaction logs.

• To maximize performance, data storage, and access capacity for Cisco Unity data.

2-4

The way in which logical drives on the Cisco Unity server are set up and the drive locations for application, log, and database files depend on the platform overlay of the Cisco RAID volume configuration used.

Installation Guide for Cisco Unity 4.0(5) and Later Voice Messaging with Microsoft Exchange 2003/2000 (With Failover Configured)

Unity server and the

OL-7371-02

+ 116 hidden pages

Cisco Systems OL-7371-02 User Manual

CONTENTS

Preface

Audience and Use

Documentation Conventions

Cisco Unity Documentation

Obtaining Documentation

Cisco.com

Documentation Feedback

Product Documentation DVD

Ordering Documentation

Cisco Product Security Overview

Reporting Security Problems in Cisco Products

Obtaining Technical Assistance

Cisco Technical Support & Documentation Website

Submitting a Service Request

Definitions of Service Request Severity

Obtaining Additional Publications and Information

Overview of Mandatory Tasks for Installing Cisco Unity

Part 1: Installing and Configuring the Cisco Unity Server

Part 2: Installing the Secondary Server for Cisco Unity Failover

Part 3: Populating the Cisco Unity System with Subscriber and Call Management Data

Part 4: Configuring Failover and Setting Up Networking Options (If Applicable)

Part 5: Customizing the Cisco Unity Conversation

Part 6: Backing Up Cisco Unity

Part 7: Training

Preparing for the Installation

Gathering Documentation and Tools

Downloading Software for the Installation

Software for All Installations

Determining the Drive Locations for Files on the Cisco Unity Server

Additional Software for Installations with Cisco Unity DVDs or CDs Earlier Than the Currently Shipping Version