Cisco Systems OL-6640-01 User Manual

Troubleshooting Cisco IP Phone

Service Applications

This chapter contains the following sections:

• Troubleshooting Tips

• XML Parsing Errors

• Error Messages

Troubleshooting Tips

The following tips apply to troubleshooting Cisco IP Phone service applications:

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Tip Microsoft Internet Explorer 5 or higher can display the XML source with its

default style sheet.

Tip Understand that standard IP troubleshooting techniques are important for HTTP

errors.

Tip Externally verify name resolution (Phone has DNS set).

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Tip If DNS is suspected, use IP addresses in URLs.

Tip Browse the URL in question with IE5 or download and verify with Netscape.

Use a logged telnet session to verify that the desired HTTP headers are returned (Telnet to the server on port 80; then, enter get /path/page).

XML Parsing Errors

The following tips apply to troubleshooting XML parsing errors in Cisco IP Phone services applications:

• Verify the object tags (the object tags are case sensitive).

• Verify that “&” and the other four special characters are used per the

restrictions while inside the XML objects. See Chapter 2, “CiscoIPPhone

XML Objects,” for more information.

Chapter 7 Troubleshooting Cisco IP Phone Service Applications

The following error messages may appear on the prompt line of the Cisco IP Phone display.

• XML Error[4] = XML Parser error (Invalid Object)

• HTTP Error[8] = Unknown HTTP Error

• HTTP Error[10] = HTTP Connection Failed

Refer to the Cisco IP Phone Administration Guide for Cisco CallManager for more information.

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