Cisco Systems OL-6539-01 User Manual

Preface

This preface describes the purpose, audience, organization, and conventions of this guide, and provides information on how to obtain related documentation.

The preface covers these topics:

• Purpose

• Audience

• Organization

• Related Documentation

• Conventions

• Obtaining Documentation

• Documentation Feedback

Purpose

OL-6539-01

• Obtaining Technical Assistance

• Obtaining Additional Publications and Information

The Troubleshooting Guide for Cisco CallManager Release 4.1(2) provides troubleshooting procedures for the Cisco CallManager. This document does not cover every possible trouble event that might occur on a Cisco CallManager system but instead focuses on those events that are frequently seen by the Cisco Technical Assistance Center (TAC) or frequently asked questions from newsgroups.

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Preface

Audience

The Troubleshooting Guide for Cisco CallManager Release 4.1(2) provides guidance for network administrators responsible for managing the Cisco CallManager system, for enterprise managers, and for employees. This guide requires knowledge of telephony and IP networking technology.

Organization

Table 1 shows how this guide is organized.

Table 1 How This Document Is Organized

Chapter and Title Description

Chapter 1, “Troubleshooting Overview” Provides an overview of the tools and

Chapter 2, “Troubleshooting Tools” Addresses the tools and utilities that

Chapter 3, “Installation, Backup, and Restore Issues”

Chapter 4, “Cisco CallManager System Issues”

Audience

resources that are available for troubleshooting the Cisco CallManager.

you use to configure, monitor, and troubleshoot Cisco CallManager 4.0 (or later) and provides general guidelines for collecting information to avoid repetitive testing and re-collection of identical data.

Describes solutions for the most common issues related to a Cisco CallManager installation, backup, or restore.

Describes solutions for the most common issues related to a Cisco CallManager system.

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Organization

Table 1 How This Document Is Organized (continued)

Chapter and Title Description

Chapter 5, “Directory Issues” Describes solutions for the most

common issues related to a Cisco CallManager DC Directory (DCD), the Lightweight Directory Access Protocol (LDAP) directory, or the Microsoft Active Directory (AD).

Chapter 6, “Device Issues” Describes solutions for the most

common issues related to IP phones and gateways.

Chapter 7, “Dial Plans and Routing Issues”

Chapter 8, “Cisco CallManager Services Issues”

Chapter 9, “Voice Messaging Issues” Describes solutions for the most

Appendix A, “Opening a Case With TAC ”

Appendix B, “Case Study: Troubleshooting Intracluster Phone Calls”

Appendix C, “Case Study: Troubleshooting Cisco IP Phone-to-Cisco IOS Gateway Calls”

Appendix D, “Case Study: Troubleshooting Intercluster Phone Calls”

Describes solutions for the most common issues related to dial plans, route partitions, and calling search spaces.

Describes solutions for the most common issues related to services, such as conference bridges and media termination points.

common voice messaging issues.

Describes what information is needed to open a case for TAC.

Describes in detail the call flow between two Cisco IP Phones within a cluster.

Describes a Cisco IP Phone calling through a Cisco IOS Gateway to a phone connected through a local PBX or on the Public Switched Telephone Network (PSTN).

Describes a Cisco IP Phone calling another Cisco IP Phone located in a different cluster.

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Preface

Related Documentation

Refer to the following documents for further information about related Cisco IP Telephony applications and products:

• Cisco CallManager API Troubleshooting Guide

• Cisco CallManager Administration Guide

• Cisco CallManager System Guide

• Cisco CallManager Serviceability Administration Guide

• Cisco CallManager Features & Services Guide

• Cisco CallManager Quick Start Guide

• Cisco CallManager Installation Instructions

• Cisco CallManager Backup and Restore Procedure

• Cisco CallManager Attendant Console User Guide

• Cisco CallManager Multilevel Administration Access Guide

• Cisco CallManager Directory Services Guide