SGM enables you to view information about all discovered signaling gateway
mated pairs, including their status, congestion levels, and other important
information.
This section includes the following information:
• Viewing Basic Information for Signaling Gateway Mated Pairs, page 13-2
• Viewing Detailed Information for a Signaling Gateway Mated Pair,
page 13-11
• Viewing Real-Time Data for a Signaling Gateway Mated Pair, page 13-25
• Attaching a Note to a Signaling Gateway Mated Pair, page 13-35
• Viewing Notes for a Signaling Gateway Mated Pair, page 13-37
• Deleting a Signaling Gateway Mated Pair, page 13-37
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• Ignoring a Signaling Gateway Mated Pair, page 13-39
• Resizing, Sorting, and Hiding Table Columns, page 2-52
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Chapter 13 Working with Signaling Gateway Mated Pairs
Viewing Basic Information for Signaling Gateway Mated Pairs
Viewing Basic Information for Signaling Gateway
Mated Pairs
To view basic information for signaling gateway mated pairs, select Signaling
Gateway Mated Pairs in the left pane of the SGM Main Window. SGM displays
the Signaling Gateway Mated Pair Window.
The Signaling Gateway Mated Pair Window provides information about all
signaling gateway mated pairs that have been discovered by SGM, including their
status and other important information.
The Signaling Gateway Mated Pair Window is composed of the following
sections:
• Right-Click Menu for All Signaling Gateway Mated Pairs, page 13-3
• Right-Click Menu for a Specific Signaling Gateway Mated Pair, page 13-4
• Signaling Gateway Mated Pair Table, page 13-7
Related Topics:
• Right-Click Menu for All Signaling Gateway Mated Pairs, page 13-3
• Viewing Detailed Information for a Signaling Gateway Mated Pair,
• Resizing, Sorting, and Hiding Table Columns, page 2-52
• Using the SGM Main Menu, page 2-9
• Viewing Notes for a Signaling Gateway Mated Pair, page 13-37
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Chapter 13 Working with Signaling Gateway Mated Pairs
Viewing Basic Information for Signaling Gateway Mated Pairs
Right-Click Menu for All Signaling Gateway Mated Pairs
To see the right-click menu for all signaling gateway mated pairs, select Signaling
Gateway Mated Pairs in the left pane and click the right mouse button. The
signaling gateway mated pair right-click menu provides the following options:
Menu CommandDescription
Show In New WindowOpens the Signaling Gateway Mated Pair Window in a new window.
Sort Tree By StatusSorts the entire tree in the left pane by the status of each object.
Sort Tree By NameSorts the entire tree in the left pane by the name of each object.
Back > List of Windows Navigates back to a window viewed in this session.
SGM maintains a list of up to 10 Back windows.
Forward > List of
Windows
Navigates forward to a window viewed in this session.
SGM maintains a list of up to 10 Forward windows.
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Chapter 13 Working with Signaling Gateway Mated Pairs
Viewing Basic Information for Signaling Gateway Mated Pairs
Right-Click Menu for a Specific Signaling Gateway Mated Pair
The Signaling Gateway Mated Pair Window provides a subset of the SGM Main
Menu as a right-click menu. To see this menu, select a signaling gateway mated
pair and click the right mouse button. The signaling gateway mated pair
right-click menu provides the following options:
Menu CommandDescription
Edit NotesOpens the Edit Notes Dialog for the selected signaling
gateway mated pair.
If you have implemented SGM User-Based Access, this
option is available to users with authentication level Power
User (Level 2) and higher.
Clear Event IconDeletes the event icon (orange triangle) from SGM
displays for the selected signaling gateway mated pair, for
this SGM client only. The actual events are not deleted
from SGM, only the event icon for the selected signaling
gateway mated pair for this SGM client.
13-4
This option is grayed-out if the selected signaling gateway
mated pair has no associated event icon.
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Chapter 13 Working with Signaling Gateway Mated Pairs
Viewing Basic Information for Signaling Gateway Mated Pairs
Menu CommandDescription
DeleteDeletes the currently selected signaling gateway mated pair
from the SGM database. SGM displays the Confirm
Deletion dialog:
• To delete the selected signaling gateway mated pair,
click Yes . The signaling gateway mated pair is deleted
from the SGM database and the Confirm Deletion
dialog is closed.
• To retain the selected signaling gateway mated pair,
click No. The signaling gateway mated pair is kept in
the SGM database and the Confirm Deletion dialog is
closed.
• To prevent SGM from displaying the Confirm Deletion
dialog, select the Do not show this again checkbox.
NoteIf you select the Do not show this again checkbox,
and you later decide you want SGM to begin
displaying the Confirm Deletion dialog again, you
must select the Confirm Deletions checkbox in the
General GUI settings in the Preferences window.
For more information, see the description of the
Confirm Deletions checkbox in the “Startup/Exit
Settings” section on page 21-7.
If you have implemented SGM User-Based Access, this
option is available to users with authentication level
Network Administrator (Level 4) and higher.
Go To > NodeDisplays the Node Window for the node associated with
this signaling gateway mated pair.
Back > List of WindowsNavigates back to a window viewed in this session.
SGM maintains a list of up to 10 Back windows.
Forward > List of WindowsNavigates forward to a window viewed in this session.
SGM maintains a list of up to 10 Forward windows.
View > Configuration DetailsDisplays the Configuration Data panel for the selected
signaling gateway mated pair.
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Chapter 13 Working with Signaling Gateway Mated Pairs
Viewing Basic Information for Signaling Gateway Mated Pairs
Menu CommandDescription
View > NotesDisplays the Notes panel for the selected signaling gateway
mated pair.
If there are no notes associated with the selected signaling
gateway mated pair, this option is grayed-out.
View > EventsDisplays the Recent Events panel for the selected signaling
gateway mated pair.
View > Real-Time Data and ChartsDisplays the SGM Real-Time Statistics Window for the
selected signaling gateway mated pair.
Event History > Status Change
Messages
Event History > SNMP Trap Messages Displays the SGM Network Status Log for SNMP Trap
Event History > Status and Trap
Messages
Event History > Network Status
Metrics
IgnoreIgnores the selected signaling gateway mated pair at the
Displays the SGM Network Status Log for Status Change
Messages in a Web browser, with messages displayed for
only the selected signaling gateway mated pair.
Messages in a Web browser, with messages displayed for
only the selected signaling gateway mated pair.
Displays the SGM Network Status Log for Status Change
Messages and SNMP Trap Messages in a Web browser,
with messages displayed for only the selected signaling
gateway mated pair.
Displays the SGM Network Status Log for Metrics in a
Web browser, with messages displayed for only the
selected signaling gateway mated pair.
next polling cycle.
If you have implemented SGM User-Based Access, this
option is available to users with authentication level Power
User (Level 2) and higher.
UnignoreStops ignoring the selected signaling gateway mated pair at
the next polling cycle.
If you have implemented SGM User-Based Access, this
option is available to users with authentication level Power
User (Level 2) and higher.
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Chapter 13 Working with Signaling Gateway Mated Pairs
Viewing Basic Information for Signaling Gateway Mated Pairs
Signaling Gateway Mated Pair Table
The signaling gateway mated pair table displays information about the signaling
gateway mated pairs that have been discovered by SGM.
To see mouse over help popup for each column in the table, place the cursor over
a column header.
If a cell is too small to show all of its data, place the cursor over the cell to see the
full data in a mouse over help popup.
You can resize each column, or sort the table based on the information in one of
the columns. By default, this table is sorted by Status, and SGM displays all of
the columns in the signaling gateway mated pair table except Internal ID and
Congestion Level.
• To display hidden columns, right-click in the table header and select the
checkboxes for the columns you want to display.
• To hide columns, right-click in the table header and clear the checkboxes for
the columns you want to hide.
See the “Resizing, Sorting, and Hiding Table Columns” section on page 2-52 for
more information about resizing, sorting, displaying, or hiding columns.
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Chapter 13 Working with Signaling Gateway Mated Pairs
Viewing Basic Information for Signaling Gateway Mated Pairs
The signaling gateway mated pair table contains the following columns:
ColumnDescription
Internal IDInternal ID of the signaling gateway mated pair. The internal ID is a unique ID
for every object, assigned by SGM for its own internal use. It can also be useful
when the TAC is debugging problems.
NameName of the signaling gateway mated pair.
MateName of the node associated with the mate of the signaling gateway mated pair.
NodeName of the node associated with the signaling gateway mated pair.
Congestion LevelIndicates whether there is congestion on the signaling gateway mated pair. A
signaling gateway mated pair is congested if it has too many packets waiting
to be sent. This condition could be caused by the failure of an element in your
network.
Possible values for the Congestion Level field are None, indicating no
congestion, and 1 to 7, indicating levels of congestion from very light (1) to
very heavy (7).
IgnoredIndicates whether the signaling gateway mated pair is to be included when
aggregating and displaying SGM status information:
• Clear the checkbox to include the signaling gateway mated pair. This is the
default setting.
• Select the checkbox to exclude the signaling gateway mated pair.
This field can be edited by users with authentication level Power User (Level
2) and higher.
NotesIndicates whether there is a note associated with the signaling gateway mated
pair.
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Chapter 13 Working with Signaling Gateway Mated Pairs
Viewing Basic Information for Signaling Gateway Mated Pairs
ColumnDescription
EventsIndicates whether there is a recent event associated with the signaling gateway
mated pair. (Even if the server purges all of the events associated with the
signaling gateway mated pair, SGM continues to display the event icon in this
field.)
• To delete the event icon (orange triangle) from SGM displays for a specific
signaling gateway mated pair, select the signaling gateway mated pair and
click the icon.
• To delete the event icon from SGM displays for all signaling gateway
mated pairs, select Edit > Clear All Events from the SGM Main Menu.
NoteDuring Discovery, SGM might flag most signaling gateway mated
pairs with an event icon. If the event icons are too distracting, use the
Edit > Clear All Events menu option to remove them.
Last Status ChangeDate and time that the status of the signaling gateway mated pair last changed.
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Chapter 13 Working with Signaling Gateway Mated Pairs
Viewing Basic Information for Signaling Gateway Mated Pairs
ColumnDescription
StatusCurrent status of the signaling gateway mated pair. Possible values are:
Active (green)
Down (red)
Inactive (red)
Shutdown (blue)
Unknown (red)
Warning (yellow)
For detailed definitions of each status, see the “Status Definitions for Signaling
Gateway Mated Pairs” section on page A-7.
Status ReasonReason for the current status of the signaling gateway mated pair.
For a full list of possible reasons, see the stateReasons.html file:
• If you installed SGM in the default directory, /opt, then the file is located
at /opt/CSCOsgm/apache/share/htdocs/eventHelp directory.
• If you installed SGM in a different directory, then the help directory and
file are located in that directory.
If the cell is too small to show all of the status reason, place the cursor over the
cell to see the full status reason in a mouse over help popup.
13-10
The status reasons are listed in order of decreasing magnitude. If two or more
reasons apply, the reason of greatest magnitude is displayed.
If the status reason is Unsupported Configuration, correct the configuration
and enter the sgm cleandiscover command to delete all current network data
and begin a clean discovery of the ITP network. If the status reason is still
Unsupported Configuration, enter the sgm clean command to restore the
SGM server to a “clean” state, such as would exist after a new installation of
SGM. For more information on the use of these commands, see the “SGM
Command Reference” section on page C-1.
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Chapter 13 Working with Signaling Gateway Mated Pairs
Viewing Detailed Information for a Signaling Gateway Mated Pair
Viewing Detailed Information for a Signaling
Gateway Mated Pair
SGM can display detailed information about a selected signaling gateway mated
pair, including its status, interface information, and other information.
Updates for the signaling gateway mated pair that are received from the SGM
server are reflected automatically in this window.
To display detailed information for a signaling gateway mated pair, use one of the
following procedures:
• Select Signaling Gateway Mated Pairs in the left pane of the SGM Main
Window, right-click a signaling gateway mated pair in the right pane, then
select View > Configuration Details in the right-click menu.
• Select the turner beside Signaling Gateway Mated Pairs in the left pane of
the SGM Main Window, then select a signaling gateway mated pair.
SGM displays the Signaling Gateway Mated Pair Details Window.
Detailed information for the selected signaling gateway mated pair is displayed in
the left column, and for the adjacent signaling gateway mated pair in the right
column.
The Signaling Gateway Mated Pair Details Window is composed of the following
sections:
• Viewing Basic Information for Signaling Gateway Mated Pairs, page 13-2
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Chapter 13 Working with Signaling Gateway Mated Pairs
Viewing Detailed Information for a Signaling Gateway Mated Pair
Signaling Gateway Mated Pair Details: Right-Click Menu
The Signaling Gateway Mated Pair Details Window provides a right-click menu.
To see this menu for a signaling gateway mated pair, select a signaling gateway
mated pair in the left pane and click the right mouse button. The signaling gateway
mated pair details right-click menu provides the following options:
Menu CommandDescription
Show In New WindowOpens the Signaling Gateway Mated Pair Details Window
for the selected signaling gateway mated pair in a new
window.
Edit NotesOpens the Edit Notes Dialog for the selected signaling
gateway mated pair.
If you have implemented SGM User-Based Access, this
option is available to users with authentication level Power
User (Level 2) and higher.
Clear Event IconDeletes the event icon (orange triangle) from SGM
displays for the selected signaling gateway mated pair, for
this SGM client only. The actual events are not deleted
from SGM, only the event icon for the selected signaling
gateway mated pair for this SGM client.
13-12
This option is grayed-out if the selected signaling gateway
mated pair has no associated event icon.
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Chapter 13 Working with Signaling Gateway Mated Pairs
Viewing Detailed Information for a Signaling Gateway Mated Pair
Menu CommandDescription
DeleteDeletes the currently selected signaling gateway mated pair
from the SGM database. SGM displays the Confirm
Deletion dialog:
• To delete the selected signaling gateway mated pair,
click Yes . The signaling gateway mated pair is deleted
from the SGM database and the Confirm Deletion
dialog is closed.
• To retain the selected signaling gateway mated pair,
click No. The signaling gateway mated pair is kept in
the SGM database and the Confirm Deletion dialog is
closed.
• To prevent SGM from displaying the Confirm Deletion
dialog, select the Do not show this again checkbox.
NoteIf you select the Do not show this again checkbox,
and you later decide you want SGM to begin
displaying the Confirm Deletion dialog again, you
must select the Confirm Deletions checkbox in the
General GUI settings in the Preferences window.
For more information, see the description of the
Confirm Deletions checkbox in the “Startup/Exit
Settings” section on page 21-7.
If you have implemented SGM User-Based Access, this
option is available to users with authentication level
Network Administrator (Level 4) and higher.
Go To > NodeDisplays the Node Window for the node associated with
this signaling gateway mated pair.
Back > List of WindowsNavigates back to a window viewed in this session.
SGM maintains a list of up to 10 Back windows.
Forward > List of WindowsNavigates forward to a window viewed in this session.
SGM maintains a list of up to 10 Forward windows.
View > Configuration DetailsDisplays the Configuration Data panel for the selected
signaling gateway mated pair.
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Chapter 13 Working with Signaling Gateway Mated Pairs
Viewing Detailed Information for a Signaling Gateway Mated Pair
Menu CommandDescription
View > NotesDisplays the Notes panel for the selected signaling gateway
mated pair.
If there are no notes associated with the selected signaling
gateway mated pair, this option is grayed-out.
View > EventsDisplays the Recent Events panel for the selected signaling
gateway mated pair.
View > Real-Time Data and ChartsDisplays the SGM Real-Time Statistics Window for the
selected signaling gateway mated pair.
Event History > Status Change
Messages
Event History > SNMP Trap Messages Displays the SGM Network Status Log for SNMP Trap
Event History > Status and Trap
Messages
Event History > Network Status
Metrics
IgnoreIgnores the selected signaling gateway mated pair at the
Displays the SGM Network Status Log for Status Change
Messages in a Web browser, with messages displayed for
only the selected signaling gateway mated pair.
Messages in a Web browser, with messages displayed for
only the selected signaling gateway mated pair.
Displays the SGM Network Status Log for Status Change
Messages and SNMP Trap Messages in a Web browser,
with messages displayed for only the selected signaling
gateway mated pair.
Displays the SGM Network Status Log for Metrics in a
Web browser, with messages displayed for only the
selected signaling gateway mated pair.
next polling cycle.
If you have implemented SGM User-Based Access, this
option is available to users with authentication level Power
User (Level 2) and higher.
UnignoreStops ignoring the selected signaling gateway mated pair at
the next polling cycle.
If you have implemented SGM User-Based Access, this
option is available to users with authentication level Power
User (Level 2) and higher.
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Chapter 13 Working with Signaling Gateway Mated Pairs
Viewing Detailed Information for a Signaling Gateway Mated Pair
Signaling Gateway Mated Pair Details: Configuration Data
The Signaling Gateway Mated Pair Details: Configuration Data section is
composed of the following sub-sections:
• Naming Information, page 13-15
• Status Information, page 13-15
• Interface Information, page 13-17
• Remote IP Address Information, page 13-18
• Local IP Address Information, page 13-19
Configuration data for the selected signaling gateway mated pair is displayed in
the left column, and for the adjacent signaling gateway mated pair in the right
column.
Naming Information
The Naming Information sub-section contains the following fields:
FieldDescription
NameName of the signaling gateway mated pair.
NodeName of the node associated with the signaling gateway mated pair.
Association IDIndex into the SNMP SCTP association table.
Is PassiveIndicates whether the signaling gateway mated pair can initiate the connection to
the mate:
• Ye s—The signaling gateway mated pair is passive, and cannot initiate the
connection to the mate.
• No—The signaling gateway mated pair is not passive, and can initiate the
connection to the mate.
Status Information
The Status Information sub-section contains the following fields:
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Chapter 13 Working with Signaling Gateway Mated Pairs
Viewing Detailed Information for a Signaling Gateway Mated Pair
FieldDescription
Is IgnoredIndicates whether the signaling gateway mated pair is Ignored (that is, whether the
signaling gateway mated pair is to be included when aggregating and displaying
SGM status information).
Congestion Level Indicates whether there is congestion on the signaling gateway mated pair. A
signaling gateway mated pair is congested if it has too many packets waiting to be
sent. This condition could be caused by the failure of an element in your network.
Possible values for the Congestion Level field are None, indicating no congestion,
and 1 to 7, indicating levels of congestion from very light (1) to very heavy (7).
Instance StatusCurrent status of the protocol associated with the signaling gateway mated pair,
with a color-coded background. Possible values are:
Active (green)—The protocol is available.
Shutdown (blue)—An administrator has forced the protocol to an unavailable
state.
Unknown (red)—SGM cannot determine the current status of the protocol.
StatusCurrent status of the signaling gateway mated pair. Possible values are:
Active (green)
Blocked (red)
13-16
Down (red)
Inactive (red)
Pending (red)
Shutdown (blue)
Unknown (red)
Warning (yellow)
For detailed definitions of each status, see the “Status Definitions for Application
Server Process Associations” section on page A-3.
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Chapter 13 Working with Signaling Gateway Mated Pairs
Viewing Detailed Information for a Signaling Gateway Mated Pair
FieldDescription
Last Status
Change
Status ReasonReason for the current status of the signaling gateway mated pair.
Date and time that the status of the signaling gateway mated pair last changed.
For a full list of possible reasons, see the stateReasons.html file:
• If you installed SGM in the default directory, /opt, then the file is located at
• If you installed SGM in a different directory, then the help directory and file
are located in that directory.
If the cell is too small to show all of the status reason, place the cursor over the
cell to see the full status reason in a mouse over help popup.
The status reasons are listed in order of decreasing magnitude. If two or more
reasons apply, the reason of greatest magnitude is displayed.
If the status reason is Unsupported Configuration, correct the configuration and
enter the sgm cleandiscover command to delete all current network data and begin
a clean discovery of the ITP network. If the status reason is still Unsupported Configuration, enter the sgm clean command to restore the SGM server to a
“clean” state, such as would exist after a new installation of SGM. For more
information on the use of these commands, see the “SGM Command Reference”
section on page C-1.
Interface Information
The Interface Information sub-section contains the following fields:
FieldDescription
QoSQuality of service (QoS) class of the signaling gateway mated pair.
Configured Local PortLocal port number that was configured for the signaling gateway mated
pair.
Local PortLocal port number that is currently being used by the signaling gateway
mated pair.
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