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APPENDIX

Error Messages

This appendix describes the error messages and recommends solutions. It contains the following sections:

• B.1 Cisco MGM Client Error and Warning Messages, page B-1

• B.2 Cisco MGM Server Error Messages, page B-61

–

B.2.1 Critical Server Error Messages, page B-61

–

B.2.2 Major Server Error Messages, page B-68

–

B.2.3 Minor Server Error Messages, page B-87

–

B.2.4 Debug Server Error Messages, page B-104

• B.3 Cisco MGM Server Audit Messages, page B-104

B.1 Cisco MGM Client Error and Warning Messages

Error and warning messages are categorized by message type and are listed in ascending numeric order within each category.

Note Because error and warning messages are grouped in number ranges, they are not listed in exact numeric

order.

Error Message EID-100: Fatal error: Cannot connect to EMS server. Check the configuration and retry.

Recommended Action

and log in again.

Error Message EID-102: Fatal error: This service is currently disabled. If the problem persists, contact your service provider.

Recommended Action

Check your configuration in the install_directory/config/ems-client.cfg file

Retry later. If the problem persists, contact your service provider.

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Cisco MGM Client Error and Warning Messages

Error Message EID-103: Fatal error: Connection to the EMS server was lost. The

application will be shut down.

Appendix B Error Messages

Recommended Action

Restart the application after verifying that the Cisco MGM server is operational

and available from the client LAN.

Error Message EID-104: Cisco MGM internal error: Invalid help URL.

Recommended Action

Error Message EID-105: This user is currently logged in. Second connection to the

EMS server is not allowed.

Recommended Action

Contact your service provider or Cisco technical support.

If you know where you are logged in currently, close that session. If you do not know where you are logged in, ask the administrator to end the session. After the session ends, start a new session.

Error Message EID-106: Fatal error: Cannot initialize database connection. Verify that the EMS database is operational.

Recommended Action

Ask the administrator to check the database configuration. Contact Cisco technical support if the you cannot find problems with the database.

Error Message EID-107: Cannot launch a JVM for help.

Recommended Action

Xterm is missing from the Sun Solaris path. Edit the ems-client.cfg file and provide the correct xterm path.

Alternately, there might not be enough memory to launch a separate help process. Shut down some applications to free memory.

Error Message EID-108: The administrator has logged out your session. The MGM client will be closed.

Recommended Action

Error Message EID-109: Could not log back into MGM server. Cannot start server.

Recommended Action

Try relogging into Cisco MGM client.

Run the showmgm command to see what Cisco MGM server processes are running. Restart the Cisco MGM server using the mgms-start command.

Error Message EID-110: Could not log back into MGM standby server(s).

Recommended Action

Cisco MGM client cannot connect to the servers listed in Control Panel > Recovery Properties > Server Lists. Ping the IP address of the server that you are trying to connect to.

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Appendix B Error Messages

Error Message EID-111: Your password has expired. You need to set a new password. Do

you want to continue?

Cisco MGM Client Error and Warning Messages

Recommended Action

Error Message EID-112: You are entering a protected Cisco domain. Do you want to

continue?

Recommended Action

Error Message EID-113: Invalid password: The password cannot contain the same

characters as the user ID, even in a different order.

Recommended Action

Enter a new password.

Click OK to continue.

Choose a different password, one that does not contain the same characters as

your username.

Error Message EID-114: Invalid password: The new password must differ from the old password by at least three characters.

Recommended Action

Choose a different password, one that differs from your old password by at

least three characters.

Error Message EID-115: Cannot save Auto Refresh state in User Preferences database table.

Recommended Action

Check your database. Cannot update Auto Refresh Mode in the

USER_PREFERENCES_TABLE.

Error Message EID-116: Cannot launch a browser. Verify that a browser is installed on your system and that the browser path in ems-client.cfg is set correctly.

Recommended Action

Step 1 Verify that the browser path is correct in the ems-client.cfg file.

Step 2 Check the browser version. Cisco MGM 5.0 supports Internet Explorer 5.5 and later, and Netscape 4.79

Use the following procedure to correct the error:

and later.

Step 3 Ensure that the browser is Javascript-enabled in Windows.

Step 4 If Steps 1 to 3 do not correct the error, install a new browser.

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Cisco MGM Client Error and Warning Messages

Error Message EID-117: Cannot launch a browser. MGM uses the default browser to

display the online help. If you want to use a specific browser to launch MGM online help, make the default browser for your workstation “javascript:scrollTo(0,3400) Scroll down to Save Issue.

Appendix B Error Messages

Recommended Action

Check your $PATH variable and make sure that “netscape” is included in the PATH. A ls o r u n t h e netscape command from your command prompt and make sure that the browser comes up.

Error Message EID-118: Your password has been set by the administrator. You need to set a new password. Do you want to continue?

Recommended Action

Error Message EID-120: This session has logged out. MGM client will be closed.

Recommended Action

Continue setting a new password.

The logout timer has logged you out of this session. Log back into Cisco MGM client and modify client inactivity timer settings in Control Panel > Security Properties.

Error Message EID-121: Client application cannot be restarted because the required port is not available.

Recommended Action

Error Message EID-126: The table view has changed. You must refresh the table before

performing this operation.

Restart Cisco MGM client.

Recommended Action

Error Message EID-127: An error occurred while scheduling the SNTP configuration.

Recommended Action

Click the Refresh Data tool.

Error occurred while scheduling Simple Network Time Protocol (SNTP). Try performing the task again.

Error Message EID-130: Cannot authenticate user. Try again.

Recommended Action

Error Message EID-131: Cannot connect to the specified EMS server. Check IP

connectivity and try again.

Recommended Action

Enter your username and password and retry.

Ping the server workstation to see if you have IP connectivity. If there is no connectivity, contact the administrator to verify that connectivity is established.

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Appendix B Error Messages

Error Message EID-132: User disabled due to a security violation. Contact

administrator to enable user account.

Cisco MGM Client Error and Warning Messages

Recommended Action

Error Message EID-133: Specify a username.

Recommended Action

Error Message EID-134: Enter or select an IP address.

Recommended Action

Error Message EID-136: No Undeleted NEs in the Selection Context.

Recommended Action

Error Message EID-137: No Finish Action defined for the Selected Model.

Recommended Action

Error Message EID-140: Select at least one NE or select Export EMS Alarms.

Contact the administrator to re-enable the user account.

Enter the username.

Enter the IP address.

The NEs are no longer available. Relaunch the window.

No action was defined to complete operation on the NE. Select a different NE.

Recommended Action

Error Message EID-141: Specify the alarm severity.

Recommended Action

Error Message EID-142: Specify the export destination file.

Recommended Action

Error Message EID-143: Cannot write to specified export file.

Recommended Action

Select at least one NE or select Export EMS Alarms.

Select at least one alarm severity from the list provided.

Specify the export destination file.

Verify that the user has the required permission in the directory where the

export file is being created. Verify that there is enough disk space available; then, retry.

Error Message EID-144: Cannot create directory: directory_name.

Recommended Action

Verify that the user has the required permission in the directory where the export file is being created. Verify that there is enough disk space available; then, retry. Verify that there is no existing directory with the name directory_name.

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Cisco MGM Client Error and Warning Messages

Error Message EID-145: Illegal record count. Enter a positive integer.

Appendix B Error Messages

Recommended Action

Error Message EID-146: Event Export Manager - Cannot create or append to filename.

Check access rights and disk space.

Recommended Action

Error Message EID-147: Event Export Manager - Cannot write to filename. Check access

rights and disk space.

Recommended Action

Error Message EID-148: Enter the message to be sent.

Recommended Action

Error Message EID-149: Message is too long. Only the first 512 bytes will be sent.

Recommended Action

Enter a positive integer.

Check access rights and disk space.

No message is specified. Enter the message you want to send.

The maximum message size allowed is 512 bytes. If you entered more than 512

bytes, only the first 512 bytes will be sent.

Error Message EID-150: Illegal threshold value. Enter a number between 0 and 100.

Recommended Action

Error Message EID-152: No MGM server to NE connection username. Username is a

mandatory field. Specify a username.

Recommended Action

Error Message EID-154: The ML-series card to NE connection username is a mandatory

field. Specify a username.

Recommended Action

Error Message EID-155: The MGM server to NE connection username is a mandatory field.

Specify a username.

Recommended Action

Enter a number between 0 and 100.

Enter a username.

Enter an ML-series card username.

Enter a username.

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Appendix B Error Messages

Error Message EID-159: Selected NEs for software download are of different model

types.

Cisco MGM Client Error and Warning Messages

Recommended Action

Reselect the NEs. All NEs selected for software download must be the same model type.

Error Message EID-160: Year entered is before the current year. Enter a year greater than or equal to the current year.

Recommended Action

Error Message EID-161: Month entered is before the current month. Enter a month

greater than or equal to the current month.

Recommended Action

Error Message EID-162: Date entered is before the current date. Enter a date greater

than or equal to the current date.

Recommended Action

Enter a year that is equal to or greater than the current year.

Enter a month that is equal to or greater than the current month.

Enter a day of the month that is equal to or greater than the current day of the month. The day should be a valid day for the month and year selected.

Error Message EID-163: Hour entered is before the current hour. Enter an hour greater than or equal to the current hour.

Recommended Action

Error Message EID-164: Minute entered is before the current minute. Enter a minute

greater than or equal to the current minute.

Recommended Action

Error Message EID-165: Source filename is empty. Enter a valid filename.

Recommended Action

Enter an hour that is greater than or equal to the current hour.

Enter a minute that is greater than or equal to the current minute.

Enter a source filename, which is required for the software download or memory restore operation.

Error Message EID-166: Source filename does not exist. Enter a valid filename.

Recommended Action

The source filename specified for the software download or memory restore operation does not exist. Specify a valid source filename.

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Cisco MGM Client Error and Warning Messages

Error Message EID-167: Selected NE list is empty. Select NEs from the Available NEs

list.

Appendix B Error Messages

Recommended Action

Note You can run the memory restore operation for only one NE at a time.

Error Message EID-168: An error occurred while scheduling the software download

operation.

Recommended Action

Select at least one NE for the memory backup or software download operation.

The software download operation could not be scheduled. Restart the Cisco

MGM client and retry the software download operation.

Error Message EID-169: An error occurred while scheduling the memory restore operation.

Recommended Action

The memory restore operation could not be scheduled. Restart the Cisco MGM

client and retry the memory restore operation.

Error Message EID-170: An error occurred while scheduling the memory backup operation.

Recommended Action

The memory backup operation could not be scheduled. Restart the Cisco MGM

client and retry the memory backup operation.

Error Message EID-173: An error occurred while sending the message.

Recommended Action

The message could not be delivered. Restart the Cisco MGM client, retype the

message, and resend.

Error Message EID-174: Cannot retrieve the list of existing configuration files for the NE.

Recommended Action

Error Message EID-176: An error occurred while reading the global MGM configuration.

Recommended Action

Restart the Cisco MGM client and retry.

A database error occurred during this operation. Verify that the Cisco MGM

database is up and running properly. Restart the Cisco MGM client and retry.

Error Message EID-177: An error occurred while modifying the global MGM configuration. Changes might not take effect.

Recommended Action

A database error occurred during this operation. Verify that the Cisco MGM

database is up and running properly. Restart the Cisco MGM client and retry.

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Appendix B Error Messages

Error Message EID-178: An error occurred while modifying the global MGM

configuration. Changes might not be communicated to other MGM clients.

Cisco MGM Client Error and Warning Messages

Recommended Action

Error Message EID-180: An error occurred while starting this service. Verify that

this service is installed on the MGM server and retry.

Recommended Action

Restart the Cisco MGM client and retry.

Use the following procedure to verify that the Cisco MGM processes are running:

Step 1 Log into the Cisco MGM server as the root user and enter the following command:

showmgm

Step 2 Contact Cisco technical support with the results of the showmgm command.

Error Message EID-181: An internal state error occurred. Do you want to continue

using a default standard configuration?

Recommended Action

Click Ye s or No; then, continue accordingly. Alternately, reopen the Control Panel window.

Error Message EID-182: An internal state denied the request to read the configuration. Do you want to continue using a default standard configuration?

Recommended Action

Click Ye s or No; then, continue accordingly. Alternately, reopen the Control Panel window.

Error Message EID-183: An I/O error occurred. Do you want to continue using a default standard configuration?

Recommended Action

Click Ye s or No; then, continue accordingly. Alternately, reopen the Control Panel window.

Error Message EID-184: An internal protocol error occurred. Do you want to continue using a default standard configuration?

Recommended Action

Click Ye s or No; then, continue accordingly. Alternately, reopen the Control Panel window.

Error Message EID-185: An internal error prevented the current configuration file from being opened.

Recommended Action

An incorrect server configuration appears on the Control Panel window. Reopen it and verify that the server parameters are correct.

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Cisco MGM Client Error and Warning Messages

Error Message EID-186: The request to open the current configuration file was denied.

Appendix B Error Messages

Recommended Action

An incorrect server configuration appears on the Control Panel window.

Reopen it and verify that the server parameters are correct.

Error Message EID-187: There is a problem opening the current configuration file.

Recommended Action

An incorrect server configuration appears on the Control Panel window.

Reopen it and verify that the server parameters are correct.

Error Message EID-188: An exception occurred while opening the current configuration file.

Recommended Action

An incorrect server configuration appears on the Control Panel window.

Reopen it and verify that the server parameters are correct.

Error Message EID-189: There is an input character problem in the current configuration file.

Recommended Action

An incorrect server configuration appears on the Control Panel window.

Reopen it and verify that the server parameters are correct.

Error Message EID-190: Error detected in the server configuration file at line

line_number.

Recommended Action

The server configuration file contains an invalid entry (or is missing a mandatory entry) at the line specified. If the line number specified is one more than the last line in the file, invalid data exists on the last line, or some mandatory field values are missing after the last line.

Error Message EID-191: Error occurred while writing the changes to the server configuration file. The previous changes made to the server configuration have been lost.

Recommended Action

Error Message EID-192: Server configuration has been modified by another user since

it was last read. You must refresh this view before any changes can be made to the server configuration file.

Recommended Action

Refresh the Control Panel window. Redo the changes and click Save.

To proceed with the save, click the Refresh Data tool, change the selected Control Panel property sheet, and click Save.

Error Message EID-193: This IP address was already added as an {0}.

Recommended Action

Enter a different IP address.

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Appendix B Error Messages

Error Message EID-194: A maximum of n can be configured. You must remove an existing

host if you want to add another host.

Cisco MGM Client Error and Warning Messages

Recommended Action

Remove an existing Simple Network Management Protocol (SNMP) host;

then, add a new host.

Error Message EID-196: An error occurred while sending the truncate queue event to the server.

Recommended Action

Error Message EID-198: An error occurred while scheduling the Alarm Profile

Management operation.

Recommended Action

Error Message EID-199: An error occurred while scheduling the Disclaimer Message

Management operation.

Recommended Action

Error Message EID-200: An error occurred while scheduling the NE Defaults Management

operation.

Recommended Action

Error while sending event to the server. Restart client.

Reschedule the job.

Error Message EID-201: An error has occurred while scheduling the configure node operation.

Recommended Action

Error Message EID-206: Duplicate server address. Enter a unique address.

Recommended Action

Error Message EID-207: A maximum of n servers can be configured. You must remove an

existing server to add another server.

Recommended Action

Error Message EID-208: Could not cancel selected task(s). Action failed.

Recommended Action

Make sure that the node is reachable and in service. Try again.

Enter a unique server address.

Remove an existing server; then, configure another server.

The selected task or job is already running or has already been cancelled. Click

the Refresh Data tool to see the current status.

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Cisco MGM Client Error and Warning Messages

Error Message EID-209: Could not cancel selected job(s). Action failed.

Appendix B Error Messages

Recommended Action

The selected task or job is already running or has already been cancelled. Click the Refresh Data tool to see the current status.

Error Message EID-210: Could not activate selected task(s). Action failed.

Recommended Action

Activate (Commit) fails when the active software version is newer than the standby software version. Only the reactivate (Revert) operation is allowed in this case.

Reactivate (Revert) fails when the active software version is older than the standby software version. Only the activate (Commit) operation is allowed in this case.

Activate or reactivate might fail because a similar administrative operation (such as backup, restore, download, or commit/revert) occurs on the NE. Wait several minutes and try again.

Error Message EID-211: Could not reactivate job(s). Action failed.

Recommended Action

Activate (Commit) fails when the active software version is newer than the standby software version. Only the reactivate (Revert) operation is allowed in this case.

Reactivate (Revert) fails when the active software version is older than the standby software version. Only the activate (Commit) operation is allowed in this case.

Activate or reactivate might fail because a similar administrative operation (such as backup, restore, download, or commit/revert) occurs on the NE. Wait several minutes and try again.

Error Message EID-212: Software image download failed for NE_ID.

Recommended Action

The software image file might be empty or corrupt. Or, the problem might be the communication link between Cisco MGM and the NE; the NE might not perform the correct handshake response with the Cisco MGM. Retry the software download.

Error Message EID-215: There are no reachable or known model NEs.

Recommended Action

The NE you chose is unreachable or the NE model type does not support the operation. Choose a different NE.

Error Message EID-216: No partitions for NEs.

Recommended Action

Error Message EID-217: Selected NEs do not have a partition selected to download the

image file.

Recommended Action

Initial discovery might still be in progress. Try again after some time.

The selected NE does not have a partition selected for downloading the image. Select a partition to which the image will be downloaded.

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Appendix B Error Messages

Error Message EID-218: Some NEs have no associated partitions to download the image

file. Proceed anyway?

Cisco MGM Client Error and Warning Messages

Recommended Action

One or more of the selected NEs have no partition selected for downloading the image. Select appropriate Flash partitions for all NEs. If you proceed anyway, those NEs will not be scheduled for image download.

Error Message EID-219: Some selected NE Flash partitions do not have enough space for the image.

Recommended Action

Clean up the space on the Flash partition before job execution time or the job will fail.

Error Message EID-220: This operation will only append the new commands to the already running configuration. It will not replace the existing running configuration. Proceed anyway?

Recommended Action

Restoring the configuration file as running configuration will only append to the existing running configuration and will not delete the commands that are now present in the new configuration file. This is not a replacement of the running configuration.

Error Message EID-221: Add at least one NE and a Flash bank in Selected Downloads to download the image file.

Recommended Action

Add at least one NE and a Flash bank to the Selected Downloads list.

Error Message EID-225: OSS Client Name is a required field. Specify a unique name for this OSS client and retry.

Recommended Action

Error Message EID-226: An EFD has not been associated with this OSS client. Choose

an existing EFD or create a new one for this OSS client and retry.

Recommended Action

Error Message EID-227: IP Address is a required field. Specify a unique IP address

for this OSS client and retry.

Recommended Action

Error Message EID-228: An OSS client with the same name already exists. Specify a

unique OSS client name and retry.

Recommended Action

Enter a unique OSS client name and retry.

Choose an EFD or create a new EFD; then, retry.

Enter a unique IP address and retry.

Enter a unique OSS client name and retry.

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Cisco MGM Client Error and Warning Messages

Error Message EID-229: An EFD with the same name already exists. Specify a unique

EFD name and retry.

Appendix B Error Messages

Recommended Action

Error Message EID-230: An OSS IP address with the same name already exists. Specify

a unique IP address and retry.

Recommended Action

Error Message EID-231: An error occurred while reading the database. Restart the MGM

client and retry.

Recommended Action

Error Message EID-232: An error occurred while creating a new EFD. Try to add the

EFD again.

Recommended Action

Error Message EID-233: Unable to delete the user from the database. Check whether

the user is already logged in.

Recommended Action

Enter a unique EFD name and retry.

Enter a unique IP address and retry.

Restart the Cisco MGM client and retry.

A database error occurred during this operation. Add the EFD again.

Check if the user is logged in.

Error Message EID-234: EFD Name is a required field. Specify a unique name for this EFD and retry.

Recommended Action

Error Message EID-235: The password confirmation does not match the actual password.

Try again.

Recommended Action

Error Message EID-236: An error occurred while saving the OSS client properties to

the database. Make the changes again and retry.

Recommended Action

Error Message EID-237: The Password field is mandatory. Enter the password.

Recommended Action

Enter a unique EFD name and retry.

Reenter the password.

Redo the EFD changes; then, retry.

Enter a password that is at least four characters in length.

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Appendix B Error Messages

Error Message EID-238: At least one network element should be allowed.

Cisco MGM Client Error and Warning Messages

Recommended Action

Error Message EID-239: At least one access element should be allowed.

Recommended Action

Error Message EID-241: An error occurred while logging out a MGM user.

Recommended Action

Error Message EID-242: The OSS client name cannot be <NEW>. Enter another name.

Recommended Action

Error Message EID-243: An error occurred while stopping this service.

Recommended Action

Add at least one NE to the EFD.

Add at least one access element to the EFD.

Retry.

Enter an OSS client profile name other than “<NEW>.”

Use the following procedure to verify that the Cisco MGM processes are running:

Step 1 Log into the Cisco MGM server as the root user and enter the following command:

showmgm

Step 2 Contact Cisco technical support with the results of the showmgm command.

Error Message EID-244: Unable to retrieve model or service type for this service.

Recommended Action

Error Message EID-245: Modified OSS client was not found in the database.

Recommended Action

Error Message EID-246: An error occurred while sending events to other clients.

Recommended Action

Error Message EID-247: Cannot delete a new client.

Recommended Action

Try again.

Database user data missing. Recreate the OSS user.

JMOCO notification error. Restart the Cisco MGM client.

Error deleting selected OSS client. Select another OSS client with an OSS name length greater than 0 characters.

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Cisco MGM Client Error and Warning Messages

Error Message EID-248: TID/SID for MGM is mandatory. Enter a value.

Appendix B Error Messages

Recommended Action

Error Message EID-249: Threshold values must follow the order Critical > Major >

Minor. Enter valid values.

Recommended Action

Enter a target identifier (TID) or source identifier (SID) value.

Enter threshold values where the critical value is greater than the major value,

which is greater than the minor value.

Error Message EID-250: In the Time Period selection, the start time is greater than the end time.

Recommended Action

Error Message EID-253: The selection list contains only the deleted NE.

Recommended Action

Error Message EID-254: The deleted NE was removed from the selection list.

Recommended Action

Enter a start time that is before the end time.

Relaunch the window.

One or more NEs has been deleted. Relaunch the window.

Error Message EID-255: Tag can have only alphanumeric, underscore (_), and period (.) characters.

Recommended Action

Add a tag that contains only alphanumeric characters, an underscore, or a

period.

Error Message EID-256: This username is being used by another MGM user. Choose a different username.

Recommended Action

Error Message EID-257: The new password does not match the confirmation password.

Retype the password.

Recommended Action

Error Message EID-258: An error occurred while scheduling the job related to NE user

management.

Recommended Action

Choose a different username.

Reenter the password.

Error occurred while scheduling the job. Try doing the task again.

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Appendix B Error Messages

Error Message EID-259: Select a user to modify.

Cisco MGM Client Error and Warning Messages

Recommended Action

Error Message EID-260: Select an NE for the user.

Recommended Action

Error Message EID-261: This user is already defined on some or all of your selected

NEs.

Recommended Action

Error Message EID-262: Select at least one user.

Recommended Action

Error Message EID-263: Change the user attributes.

Recommended Action

Error Message EID-264: Selected user has been deleted from the NE.

Select a user.

Select an NE.

Select a different user.

Select at least one user.

Change the user attributes.

Recommended Action

Error Message EID-265: Fatal error occurred while notifying the product_name server

of this change. Restart the server and all the clients.

Recommended Action

Error Message EID-266: Old MGM User Password field cannot be empty. Enter the old

password and retry.

Recommended Action

Error Message EID-267: The MGM password you entered does not match the MGM user

password. Try again.

Recommended Action

Error Message EID-268: The new password does not match confirmation password. Try

again.

Recommended Action

Select a different user.

Restart the Cisco MGM server and clients.

Enter the old user password and retry.

Reenter the user password.

Reenter the confirmation password.

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Cisco MGM Client Error and Warning Messages

Error Message EID-269: Database error: Cannot change the user password.

Appendix B Error Messages

Recommended Action

A database error occurred during this operation. Verify that the Cisco MGM

database is up and running properly. Restart the Cisco MGM client and retry.

Error Message EID-273: The change password feature has been disabled by the administrator for this user.

Recommended Action

Contact the Cisco MGM administrator to enable the change password feature

for this user.

Error Message EID-274: All the fields are blank. Enter valid entries.

Recommended Action

Error Message EID-284: The lockout period must be between 1 and 120.

Recommended Action

Error Message EID-285: The logout period must be between 1 and 1440.

Recommended Action

Enter valid entries.

Enter a lockout period between 1 and 120.

Enter a logout period between 1 and 1440.

Error Message EID-286: Enter a valid profile name. You did not enter a profile name, or you chose 'Default' or 'Inherited' as the profile name.

Recommended Action

Error Message EID-286: Enter a rate value when IP priority queuing is enabled.

Recommended Action

Error Message EID-288: Accept operation failed or is not allowed.

Recommended Action

Error Message EID-290: The logout period must be greater than the lockout period.

Changes will not take effect.

Recommended Action

Error Message EID-297:EID-300: Cannot open file filename. Privileges to write data

are not available.

Recommended Action

Enter a valid profile name.

Enter a rate value.

Entry does not exist.

Enter a logout period that is greater than the lockout period.

You have read access only; this operation requires read/write access. Log out

and log in again with a username and password that have read/write access.

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Appendix B Error Messages

Error Message EID-301: Export data error: Table not instantiated.

Cisco MGM Client Error and Warning Messages

Recommended Action

You cannot export data before the table is fully open. Wait until the table opens fully; then, click the Export tool.

Error Message EID-302: Export data: Error in opening file filename to export data.

Recommended Action

The file could not be opened for writing the data. This could be due to insufficient permission in the selected directory. Choose a directory with write permission or change the permission to allow writing data in the selected directory.

Error Message EID-303: Resync Time (1530x only): Value should be in the range 30 to

2147483647.

Recommended Action

Error Message EID-304: Enter a filename for export.

Recommended Action

Error Message EID-305: File filename already exists. Do you want to overwrite it?

Recommended Action

Enter a value from 30 to 2147483647.

Enter a filename for the exported file.

The file that you have provided already exists. Verify that you want to overwrite the file before clicking OK.

Error Message EID-306: Cannot write to filename. Check if you have sufficient disk space and permissions to write. Check if another application is using the file.

Recommended Action

Change the permission on the specified file or choose a different filename. If there is insufficient disk space, delete some files to make space on the disk.

Error Message EID-307: Filename: Path does not exist or there is no write permission. Verify that the path to the file exists and you have write permission.

Recommended Action

A directory that is part of the path that you specified to the file does not exist or has no permissions to read or write. Create the directory structure to store the file with read/write permissions; then, specify the path. Or, specify a valid path.

Error Message 308: Directory_name is a directory. Enter a filename.

Recommended Action

Error Message EID-309: Enter a character for separating fields during export.

Recommended Action

Enter a filename instead of a directory name.

You clicked the Other radio button but did not specify a separation character. Specify the character that you want to use as the separation character.

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Cisco MGM Client Error and Warning Messages

Error Message EID-310: Graph is not available at this time.

Appendix B Error Messages

Recommended Action

The graph could not be started because the NE could not be contacted. Verify

that the NE is available and retry.

Error Message EID-311: BER statistics are not available at this time.

Recommended Action

The bit error rate (BER) window could not be opened because the NE could not

be contacted. Verify that the NE is available and retry.

Error Message EID-312: The table will be sorted on the Time Stamp column to show new rows. Press OK to sort. You can cancel and sort the table by time stamp later to see the new rows.

Recommended Action

If you click Cancel, the rows are not sorted in chronological order. If you click

OK, the rows are sorted in chronological order and the latest rows appear on top.

Error Message EID-313: Cannot get system information from the NE. Check IP connectivity to the NE and restart the Node View.

Recommended Action

The SNMP query for system contact and location is not reaching the NE. After IP connectivity to the NE is restored, reopen the Node View window. The correct system contact and location information will appear.

Error Message EID-314: Cannot retrieve NE data from the server.

Recommended Action

Error Message EID-315: Error retrieving data from the database.

Recommended Action

Restart the Cisco MGM client.

Restart the Cisco MGM client and retry. Also, check the available memory on the server workstation.

Error Message EID-316: Error while setting filter criteria in the database.

Recommended Action

Error Message EID-317: Error while adding filter criteria in the database.

Recommended Action

Error Message EID-318: Error while retrieving the total number of rows from the

database.

Recommended Action

Restart the Cisco MGM client and retry.

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Appendix B Error Messages

Error Message EID-319: Error while sorting data in the database.

Cisco MGM Client Error and Warning Messages

Recommended Action

Error Message EID-320: Error while attempting read/write to the database.

Recommended Action

Error Message EID-321: Error while sending request for alarm changed.

Recommended Action

Error Message EID-322: Error while initializing table.

Recommended Action

Error Message EID-323: You cannot delete an EFD profile that is used by an OSS client.

Recommended Action

Restart the Cisco MGM client and retry.

Verify that the EFD profile you want to delete is not being used by an OSS

client.

Error Message EID-324: Cannot add an EFD profile.

Recommended Action

A database error occurred during this operation. Verify that the Cisco MGM

database is up and running properly. Restart the Cisco MGM client and retry.

Error Message EID-325: Cannot modify an EFD profile wizard.

Recommended Action

A database error occurred during this operation. Verify that the Cisco MGM

database is up and running properly. Restart the Cisco MGM client and retry.

Error Message EID-326: Error occurred while deleting the selected EFD profile.

Recommended Action

A database error occurred during this operation. Verify that the Cisco MGM

database is up and running properly. Restart the Cisco MGM client and retry.

Error Message EID-327: Error in event notification while deleting the selected EFD profile.

Recommended Action

Error Message EID-330: Cannot launch table.

Recommended Action

Restart the Cisco MGM client and retry.

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Cisco MGM Client Error and Warning Messages

Error Message EID-331: Error occurred. Table will be closed.

Appendix B Error Messages

Recommended Action

Error Message EID-332: Exception while creating metadata for object.

Recommended Action

Error Message EID-333: Database timeout occurred. Reduce the scope of the query or

increase the timeout.

Recommended Action

Restart the Cisco MGM client and retry.

Your database query is too broad. Reduce the scope of the query or increase the timeout by editing the DB_Query_Timeout_Seconds parameter in the config/ems-client.cfg file. The default timeout is 60 seconds.

Error Message EID-340: The end ID must be greater than the start ID. Enter an end ID value that is greater than the start ID value.

Recommended Action

Enter an end ID value that is greater than the start ID value; then, click OK to filter the data.

Error Message EID-341: The start/end IDs must be valid values. Enter valid values.

Recommended Action

Enter valid values for starting and ending IDs.

Error Message EID-343: This network partition is not associated with a network element.

Recommended Action

Error Message EID-344: Cannot delete the last network partition.

Recommended Action

Restart the Cisco MGM client and retry.

At least one network partition must be present. Do not delete this last network partition.

Error Message EID-345: The exported data contains the separator character. Select another separator or check the check box to enclose text in double quotes if it includes the separator.

Recommended Action

Choose another separator or check the Enclose text in double quotes check box.

Error Message EID-350: Database error: Cannot unlock the user.

Recommended Action

Retry the unlock operation.

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Appendix B Error Messages

Error Message EID-353: This operation will result in deleting the selected user(s)

from the database. Press 'OK' to continue and 'Cancel' to abort the operation.

Cisco MGM Client Error and Warning Messages

Recommended Action

Error Message EID-354: This operation will result in deleting the selected user

profile(s) from the database. Press ‘OK’ to continue and ‘Cancel’ to abort operation.

Recommended Action

Error Message EID-400: This number is invalid. Enter a valid number to continue.

Recommended Action

Error Message EID-402: System name for this network element is inconsistent.

Recommended Action

Error Message EID-403: Error occurred while reading the STS-1 configuration from the

database. The data shown may be inconsistent with the network element's actual configuration.

Recommended Action

Click OK to delete the selected user(s), or click Cancel.

Click OK to delete the selected user profile(s), or click Cancel.

Enter a valid number.

No action is required.

Wait for a few minutes; then, click the Refresh Data tool to refresh the view.

Error Message EID-404: Error occurred while reading the VT configuration from the database. The data shown may be inconsistent with the network element's actual configuration.

Recommended Action

Error Message EID-405: Error occurred while reading the serial interface

configuration from the database. The data shown may be inconsistent with the network element's actual configuration.

Recommended Action

Error Message EID-406: Error occurred while reading the multilink configuration from

the database. The data shown may be inconsistent with the network element's actual configuration.

Recommended Action

Error Message EID-407: Error occurred while reading the Ethernet port configuration

from the database. The data shown may be inconsistent with the network element's actual configuration.

Recommended Action

Wait for a few minutes; then, click the Refresh Data tool to refresh the view.

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Cisco MGM Client Error and Warning Messages

Error Message EID-408: Error occurred while reading the DS1 port configuration from

the database. The data shown may be inconsistent with the network element's actual configuration.

Appendix B Error Messages

Recommended Action

Error Message EID-409: Error occurred while reading the OC-3 configuration from the

database. The data shown may be inconsistent with the network element's actual configuration.

Recommended Action

Error Message EID-410: Error occurred while reading the cross-connect configuration

from the database. The data shown may be inconsistent with the network element's actual configuration.

Recommended Action

Error Message EID-411: Error occurred while specifying filter parameters for DS1

ports on the Cross-Connect Table.

Recommended Action

Error Message EID-412: Error occurred while specifying filter parameters for

Ethernet ports on the Cross-Connect Table.

Wait for a few minutes; then, click the Refresh Data tool to refresh the view.

Recommended Action

Error Message EID-414: Error occurred while connecting to the remote console.

Recommended Action

Error Message EID-420: Error occurred while reading the STM-1 configuration from the

database. The data shown may be inconsistent with the network element’s actual configuration.

Recommended Action

Error Message EID-421: Error occurred while reading the VC4 configuration from the

database. The data shown may be inconsistent with the network element’s actual configuration.

Recommended Action

Wait for a few minutes; then, click the Refresh Data tool to refresh the view.

The NE is not available. Verify that the client can reach the NE and retry.

Wait for a few minutes; then, click the Refresh Data tool to refresh the view.

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Appendix B Error Messages

Error Message EID-422: Error occurred while reading the VC3 configuration from the

database. The data shown may be inconsistent with the network element’s actual configuration.

Cisco MGM Client Error and Warning Messages

Recommended Action

Error Message EID-423: Error occurred while reading the VC2 configuration from the

database. The data shown may be inconsistent with the network element’s actual configuration.

Recommended Action

Error Message EID-424: Error occurred while reading the VC12 configuration from the

database. The data shown may be inconsistent with the network element’s actual configuration.

Recommended Action

Error Message EID-429: DCC/GCC was created successfully but the set of AdminState

failed.

Recommended Action

Wait for a few minutes; then, click the Refresh Data tool to refresh the view.

The port could not be set. Go to the property sheet of the related card and try

to set the Admin State in the Line Config tab.

Error Message EID-448: Deletion of Default and Inherited Alarm Profile is not allowed.

Recommended Action

Error Message EID-449: Default and Inherited Alarm Profiles cannot be changed.

Recommended Action

Error Message EID-450: Alarm Profile by this name already exists. Please use another

name.

Recommended Action

Error Message EID-451: Enter a valid SNTP server IP address.

Recommended Action

Error Message EID-452: Enter a valid DHCP server IP address.

Recommended Action

Default and Inherited Alarm Profiles cannot be deleted.

Default and Inherited Alarm Profiles cannot be changed or deleted.

The selected name is already in use. Choose a different name.

Enter a valid SNTP server IP address.

Enter a valid Dynamic Host Configuration Protocol (DHCP) server IP address.

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Cisco MGM Client Error and Warning Messages

Error Message EID-453: Protection group must have working card(s).

Appendix B Error Messages

Recommended Action

Error Message EID-454: Enter valid values for the protection group name, type,

protect module, and working entities.

Recommended Action

Error Message EID-455: Enter a valid value for Protection Group Name.

Recommended Action

Error Message EID-456: Enter a valid value for Protect Module.

Recommended Action

Error Message EID-457: Enter a valid value for Working Entities.

Recommended Action

Error Message EID-458: Enter a valid value for Protection Type.

Select a protection group that contains at least one working card.

Enter valid values.

Enter a valid protection group name.

Enter a valid protect module value.

Enter a valid working entities value.

Recommended Action

Error Message EID-459: Protection group name is too long. Maximum length is

32 characters.

Recommended Action

Error Message EID-460: Enter a valid SNMP trap destination IP address.

Recommended Action

Error Message EID-461: Enter a valid SNMP community name.

Recommended Action

Error Message EID-462: 0.0.0.0 is not a valid DHCP server IP address. Enter a valid

IP address.

Recommended Action

Enter a valid protection type value.

Enter a protection group name that does not exceed 32 characters.

Enter a valid SNMP trap destination IP address.

Enter a valid SNMP community name.

Enter a valid IP address.

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Appendix B Error Messages

Error Message EID-463: 0.0.0.0 is not a valid SNTP server IP address. Enter a valid

IP address.

Cisco MGM Client Error and Warning Messages

Recommended Action

Error Message EID-464: Cannot create Ethernet thresholds on the following ports:

port_number(s).

Recommended Action

Error Message EID-465: The change was not saved successfully. Data will be reset to

the previous value.

Recommended Action

Enter a valid IP address.

Try creating the thresholds again.

Some attributes were not saved successfully. Check documentation to see any

conditions that must be set up before setting the attributes.

Error Message EID-469: Error occurred while creating the service provisioner.

Recommended Action

Error Message EID-500: Searched item not found.

Recommended Action

The server service is not ready. Wait several minutes and try again.

No item in the Domain Explorer Hierarchy pane matches the search criteria

you specified. Redefine the search criteria and run a new search.

Error Message EID-501: Cannot launch a remote console to the selected NE.

Recommended Action

Xterm is missing from the Sun Solaris path. Edit the ems-client.cfg file and

provide the correct xterm path.

Or, there is not enough memory to launch a separate Telnet process. Shut down some applications to free up memory.

Error Message EID-502: Group Name is a mandatory field. Enter a unique group name and retry.

Recommended Action

Error Message EID-503: A group with the same name already exists. Specify a unique

group name and retry.

Recommended Action

Error Message EID-504: A group name cannot be the same as a domain name. A domain

with the same name already exists. Specify a unique group name and retry.

Recommended Action

Enter a unique name for the new group.

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Cisco MGM Client Error and Warning Messages

Error Message EID-505: Database error: Error occurred while adding the new group to

the database.

Appendix B Error Messages

Recommended Action

A database error occurred while adding the new group. Verify that the Cisco MGM database is up and running properly. Restart the Cisco MGM client and retry adding a new group.

Error Message EID-506: Group name is too long. Restrict the name to 32 characters.

Recommended Action

Error Message EID-507: Group description is too long. Restrict the description to

256 characters.

Recommended Action

Error Message EID-511: NE ID is a mandatory field. Enter a unique NE ID and retry.

Recommended Action

Error Message EID-512: An NE or GNE with the same ID already exists in the database.

Enter a unique NE ID and retry.

Recommended Action

Enter a unique group name that does not exceed 32 characters.

Enter a group description that does not exceed 256 characters.

Enter a unique ID for the NE.

Error Message EID-513: An NE with the same IP address already exists in the database. Enter a unique IP address and retry.

Recommended Action

Error Message EID-514: IP Address is a mandatory field. Enter a unique IP address

and retry.

Recommended Action

Error Message EID-515: An NE or GNE with the same IP address already exists. Enter

a unique IP address and retry.

Recommended Action

Error Message EID-516: Invalid IP address. Enter a valid IP address in four decimal

bytes (for example, 196.100.200.300) and retry.

Recommended Action

Enter a unique ID for the NE that does not exceed 128 alphanumeric characters.

Enter a unique IP address for the NE.

Enter a unique IP address and retry.

Enter a unique IP address that uses the specified format.

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Appendix B Error Messages

Error Message EID-520: Database error: Error occurred while adding the new NE to the

database.

Cisco MGM Client Error and Warning Messages

Recommended Action

A database error occurred while adding the new NE. Verify that the Cisco MGM database is up and running properly. Restart the Cisco MGM client and retry adding a new NE.

Error Message EID-521: Network element description is too long. Restrict the description to 256 characters.

Recommended Action

Error Message EID-524: Database error: Cannot set the In-Service time stamp in the

database.

Recommended Action

Enter a description that does not exceed 256 characters.

A database error occurred while storing the NE’s in-service time stamp in the database. Verify that the Cisco MGM database is up and running properly. Restart the Cisco MGM client and retry.

Error Message EID-525: Database error: Cannot set the Config Mode in the database.

Recommended Action

A database error occurred while setting the NE type in the database. Verify that the Cisco MGM database is up and running properly. Restart the Cisco MGM client and retry.

Error Message EID-526: Invalid tree node selected. You cannot perform this operation with the current selection. Select a group or domain node and retry.

Recommended Action

Error Message EID-527: Error occurred while registering with the Cisco MGM event

notification subsystem. Exit and restart the application.

Recommended Action

Select a group or domain node and retry.

Restart the Cisco MGM server and all of the clients. Contact Cisco technical support if the problem persists.

Error Message EID-528: Fatal error occurred while notifying the server_name server of this change. Restart the server and all the clients.

Recommended Action

Restart the Cisco MGM server and all of the clients. Contact Cisco technical support if the problem persists.

Error Message EID-529: An error occurred while writing data to the database.

Recommended Action

Exit and restart the Cisco MGM client.

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Cisco MGM Client Error and Warning Messages

Error Message EID-530: An error occurred while reading data from the database.

Appendix B Error Messages

Recommended Action

Error Message EID-531: A domain with the same name already exists. Specify a unique

domain name and retry.

Recommended Action

Error Message EID-532: Database error: Cannot modify the domain description.

Recommended Action

Exit and restart the Cisco MGM client.

Specify a unique domain name.

A database error occurred during this operation. Verify that the Cisco MGM

database is up and running properly. Restart the Cisco MGM client and retry.

Error Message EID-533: Database error: Cannot modify the domain name.

Recommended Action

A database error occurred during this operation. Verify that the Cisco MGM

database is up and running properly. Restart the Cisco MGM client and retry.

Error Message EID-534: Domain Name is a mandatory field. Specify the domain name and retry.

Recommended Action

Enter a name for the domain.

Error Message EID-535: Group Name is a mandatory field. Specify the group name and retry.

Recommended Action

Error Message EID-536: Database error: Cannot modify the group name.

Recommended Action

Enter a name for the group.

A database error occurred during this operation. Verify that the Cisco MGM

database is up and running properly. Restart the Cisco MGM client and retry.

Error Message EID-537: Database error: Cannot modify the group description.

Recommended Action

A database error occurred during this operation. Verify that the Cisco MGM

database is up and running properly. Restart the Cisco MGM client and retry.

Error Message EID-538: Database error: Cannot modify the group location.

Recommended Action

A database error occurred during this operation. Verify that the Cisco MGM

database is up and running properly. Restart the Cisco MGM client and retry.

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