Cisco Systems OL-11524-01 User Manual
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8
Monitoring the Cisco Unified IP Phone
Remotely
Each Cisco Unified IP Phone has a web page from which you can view a variety
of information about the phone, including:
• Device information
• Network configuration information
• Network statistics
• Device logs
• Streaming statistics
This chapter describes the information that you can obtain from the phone’s web
page. You can use this information to remotely monitor the operation of a phone
and to assist with troubleshooting.
You can also obtain much of this information directly from a phone. For more
information, see Chapter 7, “Viewing Model Information, Status, and Statistics
on the Cisco Unified IP Phone.”
For more information about troubleshooting the Cisco Unified IP Phones
7970G/7971G-GE, see Chapter 9, “Troubleshooting and Maintenance.”
This chapter includes these topics:
• Accessing the Web Page for a Phone, page 8-2
• Disabling and Enabling Web Page Access, page 8-3
• Device Information, page 8-4
• Network Configuration, page 8-6
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Chapter 8 Monitoring the Cisco Unified IP Phone Remotely
Accessing the Web Page for a Phone
• Network Statistics, page 8-11
• Device Logs, page 8-14
• Streaming Statistics, page 8-15
Accessing the Web Page for a Phone
To access the web page for a Cisco Unified IP Phone, perform the following these
steps.
Note If you cannot access the web page, it may be disabled. See the “Disabling and
Enabling Web Page Access” section on page 8-3 for more information.
Procedure
Step 1 Obtain the IP address of the Cisco Unified IP Phone using one of these methods:
8-2
• Search for the phone in Cisco Unified CallManager by choosing Device >
Phone. Phones registered with Cisco Unified CallManager display the IP
address at the top of the Phone Configuration web page.
• On the phone, press the Settings button, choose Network Configuration,
and then scroll to the IP Address option.
Step 2 Open a web browser and enter the following URL, where IP_address is the IP
address of the Cisco Unified IP Phone:
http://IP_address
The web page for a Cisco Unified IP Phones 7970G/7971G-GE includes these
hyperlinks:
• Device Information—Displays device settings and related information for
the phone. For more information, see the “Device Information” section on
page 8-4.
• Network Configuration—Displays network configuration information and
information about other phone settings. For more information, see the
“Network Configuration” section on page 8-6.
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Chapter 8 Monitoring the Cisco Unified IP Phone Remotely
• Network Statistics—Includes the following hyperlinks, which provide
information about network traffic:
–
Ethernet Information—Displays information about Ethernet traffic.
For more information, see the “Network Statistics” section on page 8-11.
–
Access—Displays information about network traffic to and from the PC
port on the phone. For more information, see the “Network Statistics”
section on page 8-11.
–
Network—Displays information about network traffic to and from the
network port on the phone. For more information, see the “Network
Statistics” section on page 8-11.
• Device Logs—Includes the following hyperlinks, which provide information
that you can use for troubleshooting:
–
Console Logs—Includes hyperlinks to individual log files. For more
information, see the “Device Logs” section on page 8-14.
–
Core Dumps—Includes hyperlinks to individual dump files.
–
Status Messages—Displays up to the 10 most recent status messages
that the phone has generated since it was last powered up. For more
information, see the “Device Logs” section on page 8-14.
Disabling and Enabling Web Page Access
–
Debug Display—Displays messages that might be useful to the Cisco
TAC if you require assistance with troubleshooting. For more
information, see the “Device Logs” section on page 8-14.
• Streaming Statistics—Includes the Stream 1, Stream 2, and Stream 3
hyperlinks, which display a variety of streaming statistics. For more
information, see the “Streaming Statistics” section on page 8-15.
Disabling and Enabling Web Page Access
For security purposes, you may choose to prevent access to the web pages for a
phone. If you do so, you will prevent access to the web pages that are described
in this chapter and to the phone’s User Options web pages.
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Device Information
Step 1 Choose Device > Phone.
Step 2 Specify the criteria to find the phone and click Find, or click Find to display a list
Step 3 Click the device name to open the Phone Configuration window for the device.
Step 4 From the Web Access drop-down list box, choose Disabled.
Step 5 Click Update.
Chapter 8 Monitoring the Cisco Unified IP Phone Remotely
To disable access to the web pages for a phone, follow these steps from
Cisco Unified CallManager Administration:
of all phones.
Note Some features, such as Cisco Quality Report Tool, do not function
properly without access to the phone web pages. Disabling web access
also affects any serviceability application that relies on web access, such
as CiscoWorks.
To enable web page access when it is disabled, refer to the preceding steps about
disabling access. Follow the same steps but, choose Enabled in Step 4.
Device Information
The Device Information area on a phone’s web page displays device settings and
related information for the phone. Tab le 8-1 describes these items.
To display the Device Information area, access the web page for the phone as
described in the “Accessing the Web Page for a Phone” section on page 8-2, and
then click the Device Information hyperlink.
Table 8-1 Device Information Area Items
Item Description
MAC Address Media Access Control (MAC) address of the phone
Host Name Unique, fixed name that is automatically assigned to
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the phone based on its MAC address
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Table 8-1 Device Information Area Items (continued)
Item Description
Phone DN Directory number assigned to the phone
App Load ID Identifier of the firmware running on the phone
Boot Load ID Identifier of the factory-installed load running on the
Version Version of the firmware running on the phone
Expansion Module 1 Phone load ID for the first Cisco Unified IP Phone
Expansion Module 2 Phone load ID for the second Cisco Unified IP Phone
Hardware Revision Revision value of the phone hardware
Serial Number Serial number of the phone
Model Number Model number of the phone
Message Waiting Indicates if there is a voice message waiting on any
UDI Displays the following Cisco Unique Device Identifier
Device Information
phone
7914 Expansion Module, if connected to the phone
7914 Expansion Module, if connected to the phone
line for this phone
(UDI) information about the phone:
• Device Type—Indicates hardware type. For
example, phone displays for all phone models
• Device Description—Displays the name of the
phone associated with the indicated model type
• Product Identifier—Specifies the phone model
• Version Identifier
1
—Represents the hardware
version of the phone
• Serial Number—Displays the phone’s unique
serial number
Time Time obtained from the Date/Time Group in
Cisco Unified CallManager to which the phone
belongs
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Network Configuration
Table 8-1 Device Information Area Items (continued)
Item Description
Time Zone Timezone obtained from the Date/Time Group in
Date Date obtained from the Date/Time Group in
1. The Version Identifier field might display blank if using an older model Cisco Unified IP Phone
because the hardware does not provide this information.
Network Configuration
The Network Configuration area on a phone’s web page displays network
configuration information and information about other phone settings. Tab le 8-2
describes this information.
You can view and set many of these items from the Network Configuration Menu
and the Device Configuration Menu on the Cisco Unified IP Phone. For more
information, see Chapter 5, “Configuring Features, Templates, Services, and
Users.”
Chapter 8 Monitoring the Cisco Unified IP Phone Remotely
Cisco Unified CallManager to which the phone
belongs
Cisco Unified CallManager to which the phone
belongs
8-6
To display the Network Configuration area, access the web page for the phone as
described in the “Accessing the Web Page for a Phone” section on page 8-2, and
then click the Network Configuration hyperlink.
Table 8-2 Network Configuration Area Items
Item Description
DHCP Server IP address of the Dynamic Host Configuration
Protocol (DHCP) server from which the phone obtains
its IP address.
BOOTP Server Indicates whether the phone obtains its configuration
from a Bootstrap Protocol (BootP) server.
MAC Address Media Access Control (MAC) address of the phone.
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