Cisco OL-10984-01 User Manual

Download

User Guide for Cisco Unified Personal Communicator

for Macintosh, Release 1.1 9/14/2006

Corporate Headquarters

Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.com Tel: 408 526-4000

800 553-NETS (6387)

Fax: 408 526-4100

Text Part Number: OL-10984-01

THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS MANUAL ARE SUBJECT TO CHANGE WITHOUT NOTICE. ALL STATEMENTS, INFORMATION, AND RECOMMENDATIONS IN THIS MANUAL ARE BELIEVED TO BE ACCURATE BUT ARE PRESENTED WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. USERS MUST TAKE FULL RESPONSIBILITY FOR THEIR APPLICATION OF ANY PRODUCTS.

THE SOFTWARE LICENSE AND LIMITED WARRANTY FOR THE ACCOMPANYING PRODUCT ARE SET FORTH IN THE INFORMATION PACKET THAT SHIPPED WITH THE PRODUCT AND ARE INCORPORATED HEREIN BY THIS REFERENCE. IF YOU ARE UNABLE TO LOCATE THE SOFTWARE LICENSE OR LIMITED WARRANTY, CONTACT YOUR CISCO REPRESENTATIVE FOR A COPY.

The Cisco implementation of TCP header compression is an adaptation of a program developed by the University of California, Berkeley (UCB) as part of UCB’s public domain version of the UNIX operating system. All rights reserved. Copyright © 1981, Regents of the University of California.

NOTWITHSTANDING ANY OTHER WARRANTY HEREIN, ALL DOCUMENT FILES AND SOFTWARE OF THESE SUPPLIERS ARE PROVIDED “AS IS” WITH ALL FAULTS. CISCO AND THE ABOVE-NAMED SUPPLIERS DISCLAIM ALL WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING, WITHOUT LIMITATION, THOSE OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT OR ARISING FROM A COURSE OF DEALING, USAGE, OR TRADE PRACTICE.

IN NO EVENT SHALL CISCO OR ITS SUPPLIERS BE LIABLE FOR ANY INDIRECT, SPECIAL, CONSEQUENTIAL, OR INCIDENTAL DAMAGES, INCLUDING, WITHOUT LIMITATION, LOST PROFITS OR LOSS OR DAMAGE TO DATA ARISING OUT OF THE USE OR INABILITY TO USE THIS MANUAL, EVEN IF CISCO OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Required Notices:

H.263

UB VIDEO INC. IS THE LICENSOR OF THE UB VIDEO H.263 PROFILE 3 CODEC (ANNEXES I, J, K AND T).

H.264

THIS PRODUCT IS LICENSED UNDER THE AVC PATENT PORTFOLIO LICENSE FOR THE PERSONAL AND NON-COMMERCIAL USE OF A CONSUMER TO (i) ENCODE VIDEO IN COMPLIANCE WITH THE AVC STANDARD ("AVC VIDEO") AND/OR (ii) DECODE AVC VIDEO THAT WAS ENCODED BY A CONSUMER ENGAGED IN A PERSONAL AND NON-COMMERCIAL ACTIVITY AND/OR WAS OBTAINED FROM A VIDEO PROVIDER LICENSED TO PROVIDE AVC VIDEO. NO LICENSE IS GRANTED OR SHALL BE IMPLIED FOR ANY OTHER USE. ADDITIONAL INFORMATION MAY BE OBTAINED FROM MPEG LA, L.L.C. SEE HTTP://WWW.MPEGLA.COM

resiprocate, dum - http://www.resiprocate.org

The Vovida Software License v. 1.0

Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met:

1. Redistributions of source code must retain the above copyright notice, this list of conditions and the following disclaimer.

2. Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimer in the documentation and/or other materials provided with the distribution.

3. The names "VOCAL", "Vovida Open Communication Application Library", and "Vovida Open Communication Application Library (VOCAL)" must not be used to endorse or promote products derived from this software without prior written permission. For written permission, please contact vocal@vovida.org.

4. Products derived from this software may not be called "VOCAL", nor may "VOCAL" appear in their name, without prior written permission.

THIS SOFTWARE IS PROVIDED "AS IS" AND ANY EXPRESSED OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NONINFRINGEMENT ARE DISCLAIMED. IN NO EVENT SHALL VOVIDA NETWORKS, INC. OR ITS CONTRIBUTORS BE LIABLE FOR ANY DAMAGES IN EXCESS OF $1,000, NOR FOR ANY INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.

ares

Permission to use, copy, modify, and distribute this software and its documentation for any purpose and without fee is hereby granted, provided that the above copyright notice appear in all copies and that both that copyright notice and this permission notice appear in supporting documentation, and that the name of M.I.T. not be used in advertising or publicity pertaining to distribution of the software without specific, written prior permission.

M.I.T. makes no representations about the suitability of this software for any purpose. It is provided "as is" without express or implied warranty.

Neon, G.711

neon is an HTTP and WebDAV client library, with a C language API.

Bindings for other languages may also be available, see the web site for more details.

Portions are:

GNU Lesser General Public License (LGPL)

This library is free software; you can redistribute it and/or modify it under the terms of the GNU Library General Public License as published by the Free Software Foundation; either version 2 of the License, or (at your option) any later version.

This library is distributed in the hope that it will be useful, but WITHOUT ANY WARRANTY; without even the implied warranty of MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the GNU Library General Public License for more details.

You should have received a copy of the GNU Library General Public License along with this library; if not, write to the Free Software Foundation, Inc., 59 Temple Place - Suite 330, Boston,MA 02111-1307, USA

iLBC

Full Copyright Statement

This document is subject to the rights, licenses and restrictions contained in BCP 78, and except as set forth therein, the authors retain all their rights.

This document and the information contained herein are provided on an"AS IS" basis and THE CONTRIBUTOR, THE ORGANIZATION HE/SHE REPRESENTS OR IS SPONSORED BY (IF ANY), THE INTERNET SOCIETY AND THE INTERNET ENGINEERING TASK FORCE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO ANY WARRANTY THAT THE USE OF THE INFORMATION HEREIN WILL NOT INFRINGE ANY RIGHTS OR ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.

Intellectual Property

The IETF takes no position regarding the validity or scope of any Intellectual Property Rights or other rights that might be claimed to pertain to the implementation or use of the technology described in this document or the extent to which any license under such rights might or might not be available; nor does it represent that it has made any independent effort to identify any such rights. Information on the IETF's procedures with respect to rights in IETF Documents can be found in BCP 78 and BCP 79.

Copies of IPR disclosures made to the IETF Secretariat and any assurances of licenses to be made available, or the result of an attempt made to obtain a general license or permission for the use of such proprietary rights by implementers or users of this specification can be obtained from the IETF on-line IPR repository at http://www.ietf.org/ipr.

The IETF invites any interested party to bring to its attention any copyrights, patents or patent applications, or other proprietary rights that may cover technology that may be required to implement this standard. Please address the information to the IETF at ietf- ipr@ietf.org.

AES

Free license:

This work and all modified versions of it may be freely copied, modified, redistributed and used for all legal civilian purposes without formality albeit at licensee's own risk and responsibility, subject to the following conditions:

(1) A copy of this copyright notice with the release history list and the site modification history list must be included in any copy of this work or any modified version of it.

(2) If this work or any modified version of it forms part of a software in object code or binary code, a document for users should accompany the software stating this fact and include this copyright notice as well as an URL of the licensee where the source code of the package in the version actually being used in the software can be found.

(3) Any modification (except dropping of the Supplement) should be appropriately documented in the site modification history list below. The last date of site modification (at the beginning of the package) is to be updated.

(4) In case of non-trivial modifications, i.e. those stemming from efficiency or correctness considerations or from issues of interoperability with other AES implementations, a copy of the modified package is to be immediately sent to the copyright owner at the address above.

(5) Eventual negative or unfavourable consequences and losses or damages of any form to any persons in connection with the use of this work or its modified versions do not constitute any liabilities on the part of the copyright owner.

This free license is unlimited in time [1]. Any attempt of non-compliance with the above terms or any occurence of // their practical unsatisfiability due to whatever reasons, however, automatically terminates the license. Such termination does not affect other licensees who have previously obtained materials from the person with the terminated license but who continue to comply with the above terms.

Other licenses:

Any usages of the contents of the package that don't qualify for a free license as stated in the above require explicit // specific licenses from the copyright owner.

[1] Since copyright grants could be revoked after 35 years (see http://www.copyright.gov/title17/92chap2.html#203), it // could be argued that this license is not timeless for sure On the other hand, the lifespan of AES itself isn't likely to exceed that period. So the issue is not practically relevant in our context.

DES - (http://www.itl.nist.gov/fipspubs/fip46-2.htm)

Cryptographic devices implementing this standard may be covered by U.S. and foreign patents issued to the International Business Machines Corporation. However, IBM has granted nonexclusive, royalty-free licenses under the patents to make, use and sell apparatus which complies with the standard. The terms, conditions and scope of the licenses are set out in notices published in the May 13, 1975 and August 31, 1976 issues of the Official Gazette of the United States Patent and Trademark Office (934 O.G. 452 and 949 O.G. 1717).

MD5

License to copy and use this software is granted provided that it is identified as the "RSA Data Security, Inc. MD5 Message-Digest Algorithm" in all material mentioning or referencing this software or this function.

License is also granted to make and use derivative works provided that such works are identified as "derived from the RSA Data Security, Inc. MD5 Message-Digest Algorithm" in all material mentioning or referencing the derived work.

RSA Data Security, Inc. makes no representations concerning either the merchantability of this software or the suitability of this software for any particular purpose. It is provided "as is" without express or implied warranty of any kind.

These notices must be retained in any copies of any part of this documentation and/or software.

SHA1

This document and translations of it may be copied and furnished to others, and derivative works that comment on or otherwise explain it or assist in its implementation may be prepared, copied, published and distributed, in whole or in part, without restriction of any kind, provided that the above copyright notice and this paragraph are included on all such copies and derivative works. However, this document itself may not be modified in any way, such as by removing the copyright notice or references to the Internet Society or other Internet organizations, except as needed for the purpose of developing Internet standards in which case the procedures for copyrights defined in the Internet Standards process must be followed, or as required to translate it into languages other than English.

The limited permissions granted above are perpetual and will not be revoked by the Internet Society or its successors or assigns. This document and the information contained herein is provided on an "AS IS" basis and THE INTERNET SOCIETY AND THE INTERNET ENGINEERING TASK FORCE DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO ANY WARRANTY THAT THE USE OF THE INFORMATION HEREIN WILL NOT INFRINGE ANY RIGHTS OR ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.

OpenSSL

LICENSE ISSUES

==============

The OpenSSL toolkit stays under a dual license, i.e. both the conditions of the OpenSSL License and the original SSLeay license apply to the toolkit.

See below for the actual license texts. Actually both licenses are BSD-style Open Source licenses. In case of any license issues related to OpenSSL please contact openssl-core@openssl.org.

OpenSSL License

---------------

/* ====================================================================

* Redistribution and use in source and binary forms, with or without

* modification, are permitted provided that the following conditions

* are met:

* 1. Redistributions of source code must retain the above copyright

* notice, this list of conditions and the following disclaimer.

* 2. Redistributions in binary form must reproduce the above copyright

* notice, this list of conditions and the following disclaimer in

* the documentation and/or other materials provided with the

* distribution.

* 3. All advertising materials mentioning features or use of this

* software must display the following acknowledgment:

* "This product includes software developed by the OpenSSL Project

* for use in the OpenSSL Toolkit. (http://www.openssl.org/)"

* 4. The names "OpenSSL Toolkit" and "OpenSSL Project" must not be used to

* endorse or promote products derived from this software without

* prior written permission. For written permission, please contact

* openssl-core@openssl.org.

* 5. Products derived from this software may not be called "OpenSSL"

* nor may "OpenSSL" appear in their names without prior written

* permission of the OpenSSL Project.

* 6. Redistributions of any form whatsoever must retain the following

* acknowledgment:

* "This product includes software developed by the OpenSSL Project

* for use in the OpenSSL Toolkit (http://www.openssl.org/)"

* THIS SOFTWARE IS PROVIDED BY THE OpenSSL PROJECT ``AS IS'' AND ANY

* EXPRESSED OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE

* IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR

* PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE OpenSSL PROJECT OR

* ITS CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL,

* SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT

* NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES;

* LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION)

* HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT,

* STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE)

* ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED

* OF THE POSSIBILITY OF SUCH DAMAGE.

* ====================================================================

* This product includes cryptographic software written by Eric Young

* (eay@cryptsoft.com). This product includes software written by Tim

* Hudson (tjh@cryptsoft.com).

Original SSLeay License

-----------------------

* This package is an SSL implementation written

* by Eric Young (eay@cryptsoft.com).

* The implementation was written so as to conform with Netscapes SSL.

* This library is free for commercial and non-commercial use as long as

* the following conditions are aheared to. The following conditions

* apply to all code found in this distribution, be it the RC4, RSA,

* lhash, DES, etc., code; not just the SSL code. The SSL documentation

* included with this distribution is covered by the same copyright terms

* except that the holder is Tim Hudson (tjh@cryptsoft.com).

* Copyright remains Eric Young's, and as such any Copyright notices in

* the code are not to be removed.

* If this package is used in a product, Eric Young should be given attribution

* as the author of the parts of the library used.

* This can be in the form of a textual message at program startup or

* in documentation (online or textual) provided with the package.

* Redistribution and use in source and binary forms, with or without

* modification, are permitted provided that the following conditions

* are met:

* 1. Redistributions of source code must retain the copyright

* notice, this list of conditions and the following disclaimer.

* 2. Redistributions in binary form must reproduce the above copyright

* notice, this list of conditions and the following disclaimer in the

* documentation and/or other materials provided with the distribution.

* 3. All advertising materials mentioning features or use of this software

* must display the following acknowledgement:

* "This product includes cryptographic software written by

* Eric Young (eay@cryptsoft.com)"

* The word 'cryptographic' can be left out if the rouines from the library

* being used are not cryptographic related :-).

* 4. If you include any Windows specific code (or a derivative thereof) from

* the apps directory (application code) you must include an acknowledgement:

* "This product includes software written by Tim Hudson (tjh@cryptsoft.com)"

* THIS SOFTWARE IS PROVIDED BY ERIC YOUNG ``AS IS'' AND

* ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE

* IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE

* ARE DISCLAIMED. IN NO EVENT SHALL THE AUTHOR OR CONTRIBUTORS BE LIABLE

* FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL

* DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS

* OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION)

* HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT

* LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY

* OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF

* SUCH DAMAGE.

* The licence and distribution terms for any publically available version or

* derivative of this code cannot be changed. i.e. this code cannot simply be

* copied and put under another distribution licence

* [including the GNU Public Licence.]

Libxml2

Except where otherwise noted in the source code (e.g. the files hash.c, list.c and the trio files, which are covered by a similar licence but with different Copyright notices) all the files are:

to use, copy, modify, merge, publish, distribute, sublicense, and/or sell copies of the Software, and to permit persons to whom the Software is furnished to do so, subject to the following conditions:

The above copyright notice and this permission notice shall be included in all copies or substantial portions of the Software.

THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE DANIEL VEILLARD BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.

Except as contained in this notice, the name of Daniel Veillard shall not be used in advertising or otherwise to promote the sale, use or other dealings in this Software without prior written authorization from him.

NTP

This document and the NTPTime program and source code are all Copyright (c) Tom Horsley, 1997-2004. All rights reserved. The right to unlimited distribution and use of this program is granted to anyone who agrees to keep the copyright notice intact and not alter the program.

Translation: You want changes in the program, make 'em yourself, but don't go distributing the new version with my name on it (or with your name on it either, since you didn't write most of it :-). If there are changes you would like to see distributed, by all means send 'em in to me, and if I like 'em I'll incorporate them in the next version.

expat

The MIT License

Permission is hereby granted, free of charge, to any person obtaining a copy of this software and associated documentation files (the "Software"), to deal in the Software without restriction, including without limitation the rights to use, copy, modify, merge, publish, distribute, sublicense, and/or sell copies of the Software, and to permit persons to whom the Software is furnished to do so, subject to the following conditions:

The above copyright notice and this permission notice shall be included in all copies or substantial portions of the Software.

THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.

_______________________________________________________

CCSP, CCVP, the Cisco Square Bridge logo, Follow Me Browsing, and StackWise are trademarks of Cisco Systems, Inc.; Changing the Way We Work, Live, Play, and Learn, and iQuick Study are service marks of Cisco Systems, Inc.; and Access Registrar, Aironet, BPX, Catalyst, CCDA, CCDP, CCIE, CCIP, CCNA, CCNP, Cisco, the Cisco Certified Internetwork Expert logo, Cisco IOS, Cisco Press, Cisco Systems, Cisco Systems Capital, the Cisco Systems logo, Cisco Unity, Enterprise/Solver, EtherChannel, EtherFast, EtherSwitch, Fast Step, FormShare, GigaDrive, GigaStack, HomeLink, Internet Quotient, IOS, IP/TV, iQ Expertise, the iQ logo, iQ Net Readiness Scorecard, LightStream, Linksys, MeetingPlace, MGX, the Networkers logo, Networking Academy, Network Registrar, Packet, PIX, Post-Routing, Pre-Routing, ProConnect, RateMUX, ScriptShare, SlideCast, SMARTnet, The Fastest Way to Increase Your Internet Quotient, and TransPath are registered trademarks of Cisco Systems, Inc. and/or its affiliates in the United States and certain other countries.

All other trademarks mentioned in this document or Website are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. (0601R)

Any Internet Protocol (IP) addresses used in this document are not intended to be actual addresses. Any examples, command display output, and figures included in the document are shown for illustrative purposes only. Any use of actual IP addresses in illustrative content is unintentional and coincidental.

User Guide for Cisco Unified Personal Communicator for Macintosh, Release 1.1

CHAPTER

1 Introducing

Cisco Unified Personal Communicator

About Cisco Unified Personal Communicator 1-1

About Available Features 1-2 Cisco Product Security Overview 1-2

Setting Up Cisco Unified Personal Communicator 1-3

System Requirements 1-3 Installing Cisco Unified Personal Communicator 1-3 Before You Use Cisco Unified Personal Communicator 1-4 Logging In for the First Time 1-5 Setting Essential Preferences 1-5

About Logging In 1-6

Launching and Logging In 1-6

About the Cisco Unified Personal Communicator Console 1-7

Overview of the Console 1-7 Changing the View of the Console and Its Panes 1-9 Working With Items Listed in Panes 1-10

Getting Documentation 1-11

1-1

CHAPTER

OL-10984-01

Uninstalling 1-12

2 Having Conversations 2-1

About Conversations 2-1

Starting Conversations 2-2

Starting Audio Conversations 2-2

User Guide for Cisco Unified Personal Communicator for Macintosh, Release 1.1

Contents

Responding to Incoming Calls 2-8

Working With Conversations In Progress 2-9

Entering Touch-Tone Responses 2-10 Transferring Calls 2-10 Showing or Hiding the Roster of Participants 2-11 Changing the Audio Volume and Video Transmission 2-11 Putting Conversations on Hold and Retrieving Them 2-12 Ending Conversations 2-13

CHAPTER

3 Using Video 3-1

About Video Conversations 3-1

Before You Use Video 3-2

Previewing Your Video Image 3-2

Starting Video Conversations 3-3

Adding Video to Conversations 3-3

Responding to Requests to Add Video to Conversations 3-4

Working With Video Conversations In Progress 3-4

Removing Video from a Conversation 3-5

4 Using Web Conferencing 4-1

About Web Conferencing 4-1

Adding Web Conferencing to Conversations 4-2

Adding Participants to Web Conferencing Sessions 4-2

Working With Web Conferencing Sessions In Progress 4-3

Comparison with Cisco Unified MeetingPlace Express Web Meetings 4-4

CHAPTER

xii

5 Hosting Conference Calls 5-1

Creating Conference Calls 5-1

User Guide for Cisco Unified Personal Communicator for Macintosh, Release 1.1

OL-10984-01

About Merging Calls 5-1

Merging Calls 5-2

Working With Conference Calls In Progress 5-3

Contents

CHAPTER

6 Sending E-Mail Messages 6-1

7 Managing Contacts 7-1

About the Contact List 7-1

Working With Contacts 7-2

Searching for Contacts 7-3 Accessing Contact Details 7-4 Deleting Contacts from the Contact List 7-5

Working with Groups of Contacts 7-5

8 Working With Recent Communications 8-1

About Recent Communications 8-1

Working With the Recent Communications List and Its Entries 8-2

About Recent Communications Items 8-3

Accessing Voice Mail 8-4

9 About Your Preferences and Status 9-1

OL-10984-01

Viewing Your Current Status 9-1

Specifying Preferences 9-2

Setting Up Voice Mail and Web Conferencing 9-2 Setting Up Automatic Login and Password Entry 9-4 Choosing the Active Phone 9-5 Specifying Your Preferred Contact Method and Contact Information 9-7 Specifying Your Reachability Status 9-9

User Guide for Cisco Unified Personal Communicator for Macintosh, Release 1.1

xiii

Contents

CHAPTER

LOSSARY

10 Troubleshooting 10-1

Installation Problems 10-2

Problems Logging In and Connecting to the Network 10-2

Configuration Problems 10-2

Problems with the Console 10-3

Problems with Reachability 10-3

Problems Making Calls 10-4

Problems With Incoming Calls 10-4

Problems During a Conversation 10-4

Problems with Video 10-6

Problems with Web Conferencing 10-7

Problems in the Recent Communications Pane 10-7

Problems with Search 10-8

Capturing Information About Problems 10-8

Enabling Detailed Logging 10-9

NDEX

xiv

User Guide for Cisco Unified Personal Communicator for Macintosh, Release 1.1

OL-10984-01

CHA P T ER

Introducing Cisco Unified Personal Communicator

This introduction includes the following topics:

• About Cisco Unified Personal Communicator, page 1-1

• Setting Up Cisco Unified Personal Communicator, page 1-3

• About Logging In, page 1-6

• About the Cisco Unified Personal Communicator Console, page 1-7

• Getting Documentation, page 1-11

• Uninstalling, page 1-12

About Cisco Unified Personal Communicator

OL-10984-01

An integral part of the Cisco Unified Communications family of products, Cisco Unified Personal Communicator is a desktop computer application that helps enable more effective communications. By transparently integrating your most frequently used communications applications and services, Cisco Unified Personal Communicator streamlines the communication experience, helping you work smarter and faster. With Cisco Unified Personal Communicator, you can access voice, video, document sharing, and presence information—all from a single, rich-media interface.

User Guide for Cisco Unified Personal Communicator for Macintosh, Release 1.1

1-1

About Cisco Unified Personal Communicator

Key Features and Benefits

• View real-time availability of other people who use

Cisco Unified Personal Communicator.

• Click-to-call from the contact list or from a number in any application.

• Use either the integrated soft phone (software that lets you use your computer

as a phone) or an associated Cisco Unified IP Phone.

• Exchange ideas "face-to-face" with a video display on your computer screen.

• Add communication methods during a session; for example, you can add

video or web conferencing.

• Create audio conference calls simply by merging conversation sessions.

• View, playback, sort, and delete voice-mail messages, all from the same client

application.

Related Topics

• About Available Features, page 1-2

• Cisco Product Security Overview, page 1-2

Chapter 1 Introducing Cisco Unified Personal Communicator

About Available Features

The features and functionality that are available to you depend on the components that your company has enabled. For example, you may or may not have access to soft-phone or web-conferencing features.

Also, the options you see at any time depend on the current situation and what you are doing. For example, if you have not selected a contact, the buttons to call a contact are dimmed.

Some features may available only via your desk phone or only via your soft phone, such as call transferring or video.

Cisco Product Security Overview

This product contains cryptographic features and is subject to United States and local country laws governing import, export, transfer and use. Delivery of Cisco cryptographic products does not imply third-party authority to import, export,

User Guide for Cisco Unified Personal Communicator for Macintosh, Release 1.1

1-2

OL-10984-01

Chapter 1 Introducing Cisco Unified Personal Communicator

Setting Up Cisco Unified Personal Communicator

distribute or use encryption. Importers, exporters, distributors and users are responsible for compliance with U.S. and local country laws. By using this product you agree to comply with applicable laws and regulations. If you are unable to comply with U.S. and local laws, return this product immediately.

A summary of U.S. laws governing Cisco cryptographic products may be found at: http://www.cisco.com/wwl/export/crypto/tool/stqrg.html. If you require further assistance please contact us by sending e-mail to export@cisco.com.

Setting Up Cisco Unified Personal Communicator

Complete the following tasks in order:

• System Requirements, page 1-3

• Installing Cisco Unified Personal Communicator, page 1-3

• Before You Use Cisco Unified Personal Communicator, page 1-4

• Logging In for the First Time, page 1-5

• Setting Essential Preferences, page 1-5

• (Optional) Specifying Preferences, page 9-2

System Requirements

Your system administrator should ensure that your equipment meets the system requirements for using this product.

You must have Administrator privileges to install software on your computer.

Installing Cisco Unified Personal Communicator

If your system administrator has not installed Cisco Unified Personal Communicator on your computer, install it.

Procedure

Step 1 Make sure your Finder is set to display files as icons.

User Guide for Cisco Unified Personal Communicator for Macintosh, Release 1.1

OL-10984-01

1-3

Chapter 1 Introducing Cisco Unified Personal Communicator

Setting Up Cisco Unified Personal Communicator

Step 2 Obtain the disk image (CiscoUnifiedPersonalCommunicator-K9.dmg) from your

system administrator.

Step 3 If the disk image does not mount automatically, double-click it.

Step 4 Accept the license agreement.

Step 5 Follow the instructions.

Step 6 (Optional) Move the disk image to the trash.

Step 7 Continue with the instructions in the “Before You Use

Cisco Unified Personal Communicator” section on page 1-4.

Before You Use Cisco Unified Personal Communicator

Before you launch Cisco Unified Personal Communicator, prepare your equipment:

• Setting Up Your Headset, page 1-4

• Setting Up Your Camera, page 1-4

Setting Up Your Headset

If you will use a headset with your soft phone, follow the instructions that came with the headset.

After you plug in your headset, you may need to wait a few moments before you do anything else.

Setting Up Your Camera

The software for supported Apple cameras is included with the Macintosh operating system software.

Procedure

Step 1 Set up your camera following the instructions that came with it.

User Guide for Cisco Unified Personal Communicator for Macintosh, Release 1.1

1-4

OL-10984-01

Chapter 1 Introducing Cisco Unified Personal Communicator

Step 2 If necessary, set the camera as the default microphone: Choose System

Preferences > Sound, then click Input.

Step 3 Click your camera in the list and adjust volume settings as needed.

Step 4 Relaunch Cisco Unified Personal Communicator if it is running.

Logging In for the First Time

Before You Begin

• Follow the procedures in the “Before You Use

Cisco Unified Personal Communicator” section on page 1-4.

Procedure

Step 1 Obtain the following information from your system administrator:

• Your username and password for Cisco Unified Personal Communicator.

Setting Up Cisco Unified Personal Communicator

• An IP address for the login server.

Step 2 Launch Cisco Unified Personal Communicator.

Step 3 Enter the information that you obtained in Step 1. Username and password are

case-sensitive.

Step 4 After you log in, perform the tasks in the “Setting Essential Preferences” section

on page 1-5.

Setting Essential Preferences

After you log in for the first time, you must perform the following tasks in order to use Cisco Unified Personal Communicator:

• Choosing the Active Phone, page 9-5

• Setting Up Voice Mail and Web Conferencing, page 9-2

User Guide for Cisco Unified Personal Communicator for Macintosh, Release 1.1

OL-10984-01

1-5

About Logging In

Related Topics

• Setting Up Cisco Unified Personal Communicator, page 1-3

About Logging In

You must log in in order to use Cisco Unified Personal Communicator.

You can log in to Cisco Unified Personal Communicator from any computer on your corporate network (if Cisco Unified Personal Communicator is installed and connected to the network). Your contact list will be available to you after you log in.

You should be logged in only once at any time.

Related Topics

• Logging In for the First Time, page 1-5

• Launching and Logging In, page 1-6

• Setting Up Automatic Login and Password Entry, page 9-4

Chapter 1 Introducing Cisco Unified Personal Communicator

Launching and Logging In

To Do This Do This

Launch Cisco Unified Personal Communicator

User Guide for Cisco Unified Personal Communicator for Macintosh, Release 1.1

1-6

First, perform the tasks in the “Before You Use

Cisco Unified Personal Communicator” section on page 1-4.

Then, follow standard procedures for launching applications.

OL-10984-01

Chapter 1 Introducing Cisco Unified Personal Communicator

To Do This Do This

the First Time” section on page 1-5.

Otherwise, do the following:

• Respond to the window that appears when you launch

Cisco Unified Personal Communicator.

Note In order to log in remotely, you must first connect to

Note Username and password are case-sensitive.

Set up automatic login

Related Topics

• About Logging In, page 1-6

See the “Setting Up Automatic Login and Password Entry”

section on page 9-4.

About the Cisco Unified Personal Communicator Console

your corporate network, for example via virtual private network (VPN).

About the Cisco Unified Personal Communicator Console

The console is the main hub of the Cisco Unified Personal Communicator application. Information about the console includes:

• Overview of the Console, page 1-7

• Changing the View of the Console and Its Panes, page 1-9

• Working With Items Listed in Panes, page 1-10

Overview of the Console

Unless otherwise noted, all descriptions and instructions in this documentation are based on the default configuration described in this section.

User Guide for Cisco Unified Personal Communicator for Macintosh, Release 1.1

OL-10984-01

1-7

About the Cisco Unified Personal Communicator Console

Chapter 1 Introducing Cisco Unified Personal Communicator

1-8

User Guide for Cisco Unified Personal Communicator for Macintosh, Release 1.1

OL-10984-01

Chapter 1 Introducing Cisco Unified Personal Communicator

Item Description

Menu bar

Title bar with standard operating system buttons.

Pop-up menu to set your current reachability status.

See the “Specifying Your Reachability Status” section on page 9-9.

Pop-up menu to choose your preferred contact method.

See the “Specifying Your Preferred Contact Method and Contact

Information” section on page 9-7.

Pop-up menu to choose your active phone.

See the “Choosing the Active Phone” section on page 9-5.

Contacts pane. See Chapter 7, “Managing Contacts.”

Recent Communications pane. See Chapter 8, “Working With Recent

Communications.”

Search pane. See the “Searching for Contacts” section on page 7-3.

The current status of your connection.

About the Cisco Unified Personal Communicator Console

If needed, see Chapter 10, “Troubleshooting.”

Buttons to initiate communications.

Changing the View of the Console and Its Panes

To Do This Do This

Minimize the console Click the standard operating system control at the

top of the window.

Maximize the console Click the Cisco Unified Personal Communicator

icon in the dock.

Expand a pane in the console

User Guide for Cisco Unified Personal Communicator for Macintosh, Release 1.1

OL-10984-01

• Click the title bar of the pane.

• Choose Window > Toggle [pane] View.

1-9

Chapter 1 Introducing Cisco Unified Personal Communicator

About the Cisco Unified Personal Communicator Console

To Do This Do This

Collapse a pane

• Click the title bar of the pane.

• Choose Window > Toggle [pane] View.

Resize a pane Position your mouse on the border between panes so

that you see the up-and-down arrows, then drag.

Resize the columns in a pane

Position your mouse between column headings and drag.

Resize the console Drag its bottom right corner.

Working With Items Listed in Panes

Panes list people or communications.

To Do This Do This

See more information about an item Hover your mouse pointer over the

• See and choose options for an item

in any pane

• Perform an action on an item

Select multiple names in the Recent Communications and Search panes

item.

• Click the item to select it, then

choose an option from the menu bar.

• Control-click the item and choose

an option from the menu that appears.

• Shift-click each name to select.

• To select all names in the list,

press Command-A.

1-10

Work with individual Contacts See the “Working With Contacts”

section on page 7-2.

User Guide for Cisco Unified Personal Communicator for Macintosh, Release 1.1

OL-10984-01

Chapter 1 Introducing Cisco Unified Personal Communicator

To Do This Do This

Work with Recent Communications See the “Working With the Recent

Work with Search results See the “Working With Search

Getting Documentation

The following documentation is available for this product:

Quick Start Guide

http://www.cisco.com/en/US/products/ps6844/products_user_guide_list.html

Online Help

From any menu bar in Cisco Unified Personal Communicator, choose Help > CiscoUPC Help. In the web conferencing window, click the Help menu.

Getting Documentation

Communications List and Its Entries” section on page 8-2.

Results” section on page 7-4.

OL-10984-01

Updated Documentation (PDF)

The most current version of this documentation is available as a PDF file at:

http://www.cisco.com/en/US/products/ps6844/products_user_guide_list.html

Uninstalling

Procedure

Step 1 Quit Cisco Unified Personal Communicator.

Step 2 Move the following items to the trash:

This Item In this Folder

The Cisco Unified Personal Communicator-K9 application

CiscoUPC_Dialer.bundle <Your hard disk>/Library/Address Book

Cisco folder (If it exists)

com.cisco.UnifiedClient.plist

file (If it exists)

Cisco folder (If it exists)

Cisco Unified Personal Communicator-K9.crash.log

file (If it exists)

Chapter 1 Introducing Cisco Unified Personal Communicator

<Your hard disk>/Applications/

Plug-Ins/

<Your hard disk>/Users/<your user name>/Library/Caches/

<Your hard disk>/Users/<your user name>/Library/Preferences/

<Your hard disk>/Users/<your user name>/Library/Logs/

<Your hard disk>/Users/<your user name>/Library/Logs/CrashReporter/

1-12

Step 3 Empty the trash.

User Guide for Cisco Unified Personal Communicator for Macintosh, Release 1.1

OL-10984-01

Having Conversations

This section includes the following topics:

• About Conversations, page 2-1

• Starting Conversations, page 2-2

• Responding to Incoming Calls, page 2-8

• Working With Conversations In Progress, page 2-9

About Conversations

You can have conversations using the following media:

CHA P T ER

OL-10984-01

Medium For More Information, See

Audio Starting Audio Conversations, page 2-2

Video Chapter 3, “Using Video”

Web conferencing Chapter 4, “Using Web Conferencing”

You can simultaneously have:

• One active conversation.

User Guide for Cisco Unified Personal Communicator for Macintosh, Release 1.1

2-1

Starting Conversations

• Multiple conversations on hold.

• Multiple people in one conversation (a conference call.) See Chapter 5,

“Hosting Conference Calls.”

Starting Conversations

You can start audio and audio-and-video conversations.

• Starting Audio Conversations, page 2-2

• Starting Video Conversations, page 3-3

• Redialing the Last Number You Called, page 2-7

Related Topics

• Chapter 5, “Hosting Conference Calls”

• Chapter 4, “Using Web Conferencing”

Chapter 2 Having Conversations

Starting Audio Conversations

Depending on your situation, choose a method:

• Starting Conversations With People Listed in the Console, page 2-3

• Starting Conversations With People Who Are Not on a List, page 2-6

• Redialing the Last Number You Called, page 2-7

• Dialing a Number in Other Applications, page 2-7

Note You can also always make calls using your desk phone.

Related Topics

• Chapter 5, “Hosting Conference Calls”

User Guide for Cisco Unified Personal Communicator for Macintosh, Release 1.1

2-2

OL-10984-01

Chapter 2 Having Conversations

Starting Conversations With People Listed in the Console

If the person to call appears on any list in your console, use one of the methods in this section.

If the person is not listed in your console, see the following topics:

• Searching for Contacts, page 7-3

• Starting Conversations With People Who Are Not on a List, page 2-6.

• Dialing a Number in Other Applications, page 2-7

• Dialing From Your Macintosh Address Book, page 2-8

To Call a Person in

To Dial This Number

For named entries in a list:

• The preferred phone

number of a person, if the person has specified one.

• Otherwise, the primary

phone number for the person, as listed in the source directory.

For phone number entries in Recent Communications:

• The phone number of

the original communication.

This List Do This

Any list in the console

• Double-click a name (except in the Recent

Communications list).

(This method initiates a phone call only if your preferred contact method is set to Phone or Video. See the “Specifying Your

Preferred Contact Method and Contact Information” section on page 9-7.)

• Click a name or entry in the list, then click

the Place a Call button at the bottom of the console.

• Control-click a name or entry and choose

Place Audio Call.

• Click a name or entry in the list, then choose

Contacts > Place Audio Call.

Starting Conversations

OL-10984-01

User Guide for Cisco Unified Personal Communicator for Macintosh, Release 1.1

2-3

Starting Conversations

To Dial This Number

An alternate number listed in the Contact Details for the person.

Related Topics

• Determining Callee Reachability, page 2-4

• Identifying Preferred Contact Methods, page 2-6

To Call a Person in This List Do This

• Contacts or

Search panes

• Recent

Communications, if the entry is a name (not a phone number).

1. Do one of the following:

–

2. If necessary: Click the arrow beside

Additional Details to view additional contact information for that person.

3. Click the button beside the number to dial.

Chapter 2 Having Conversations

Control-click a name and choose Get Info.

Click a name, then choose File > Get Info.

Determining Callee Reachability

You can view the reachability status of people in your Contacts list in order to determine the best time or method to reach them.

Note You can initiate communication with other people regardless of their reachability

status.

User Guide for Cisco Unified Personal Communicator for Macintosh, Release 1.1

2-4

OL-10984-01

Chapter 2 Having Conversations

The reachability icon beside the name of a person in the contact list tells you the availability of the person. Alternately, you can view their Contact Details.

Table 2-1 Reachability Icons

Reachability Status Symbol Description

Available

Busy

Idle The person is logged in to Cisco Unified Personal

Awa y

Offline The person is not logged in to Cisco Unified Personal

Starting Conversations

The person is logged in to Cisco Unified Personal Communicator and has recently been using his or her computer or phone. Or the person has set the status to Available.

The person is on the phone or has set the status to Busy.

Communicator. However, the person has not used the computer for the length of time specified in Preferences for this status to appear.

The person is logged in to Cisco Unified Personal Communicator. However, the person has not used his or her phone or computer for the length of time the person has specified in Preferences for this status to appear. Or the person has set the status to Away.

Communicator.

OL-10984-01

Unknown Reachability status is not available, because the

system is unable to determine the status of the person.

Related Topics

• Specifying Your Reachability Status, page 9-9

User Guide for Cisco Unified Personal Communicator for Macintosh, Release 1.1

2-5

Starting Conversations

Identifying Preferred Contact Methods

Every person in your corporate directory has a preferred contact method. Each person can also specify a phone number or e-mail address by which they want to be contacted.

To identify the preferred contact method of other users, use one of the following methods:

• Rest your pointer over a name in the console.

• Look at the icon to the right of the name in the Contacts list. Icons are

explained in the following table:

Icon Preferred Contact Method

Chapter 2 Having Conversations

Phone

Video

E-mail

Related Topics

• Specifying Your Preferred Contact Method and Contact Information,

page 9-7

Starting Conversations With People Who Are Not on a List

If people you want to call are not in a list in your console and you cannot find them via Search (see the “Searching for Contacts” section on page 7-3), you can use the dial pad to call them.

Procedure

Step 1 Do one of the following:

User Guide for Cisco Unified Personal Communicator for Macintosh, Release 1.1

2-6

OL-10984-01

Chapter 2 Having Conversations

• In the console, click the Open Dialer button.

• Choose File > Toggle New Call Dialer.

Step 2 (Optional) If all panes in the console are minimized, maximize one pane to view

the entire dialer.

Step 3 Enter the phone number using one of these methods:

• Enter the number.

• Click the numbers on the dial pad.

• Copy and paste the number into the dial pad.

• In the dial pad, click the arrow, then choose a number from the list of recent

Dial exactly as you would when dialing from your desk phone. For example, you may need to dial a 9 before you call someone outside your company.

You can enter numbers, letters, and the following characters: - + ( ) . # * " .

Step 4 Press the <Enter> key on your keyboard, or click the telephone button in the dial

pad.

Step 5 (Optional) If you need to press numbers to respond to instructions that you hear,

see the “Entering Touch-Tone Responses” section on page 2-10.

Starting Conversations

calls.

Tip To hide the dial pad, drag its edge toward the console.

Related Topics

• Working With Conversations In Progress, page 2-9

Redialing the Last Number You Called

Choose File > Redial Most Recent Number.

Dialing a Number in Other Applications

You can dial a number that appears as text in other applications, such as an e-mail message or document.

User Guide for Cisco Unified Personal Communicator for Macintosh, Release 1.1

OL-10984-01

2-7

Responding to Incoming Calls

Procedure

Step 1 Select the number to dial.

Step 2 From the application menu, choose Services > Dial With CiscoUPC.

Dialing From Your Macintosh Address Book

Procedure

Step 1 Following standard Address Book procedures, click the number.

Step 2 Choose Dial With CiscoUPC.

Chapter 2 Having Conversations

Responding to Incoming Calls

You can always answer calls using your desk phone.

If Cisco Unified Personal Communicator is running on your computer when someone calls you, a pop-up notification appears at the lower left corner of your computer screen, with options for you to choose from.

To Do This Do This

Answer a call with audio only.

User Guide for Cisco Unified Personal Communicator for Macintosh, Release 1.1

2-8

• To answer using your soft phone: In the pop-up

notification, click the Answer Call button.

• To answer using your desk phone: Answer your

Cisco Unified IP Phone as you normally would.

OL-10984-01

Chapter 2 Having Conversations

To Do This Do This

Answer a call with audio and video

Send a call to voice mail

Working With Conversations In Progress

In the pop-up notification, click the Answer With Video button.

Note If you do not meet the requirements in the

“Before You Use Video” section on page 3-2,

you can see the person who calls you but the other person cannot see your image.

In the pop-up notification, click the Send to Voicemail button.

The caller is unaware that you have chosen to divert the call.

Respond to a new call when you are already on a call

• Answer the call.

Any existing call is automatically put on hold. When you want to retrieve a call, see the “Putting

Conversations on Hold and Retrieving Them” section on page 2-12.

• Send the call to voice mail.

Answer multiple simultaneous incoming calls

• Answer each call individually.

Each call that you answer automatically puts the previous call on hold.

To retrieve calls on hold, see the “Putting

Conversations on Hold and Retrieving Them” section on page 2-12.

• Send each call to voice mail.

Working With Conversations In Progress

You can do many things during a conversation:

• Entering Touch-Tone Responses, page 2-10

• Transferring Calls, page 2-10

• Showing or Hiding the Roster of Participants, page 2-11

OL-10984-01

• Changing the Audio Volume and Video Transmission, page 2-11

User Guide for Cisco Unified Personal Communicator for Macintosh, Release 1.1

2-9

Working With Conversations In Progress

• Putting Conversations on Hold and Retrieving Them, page 2-12

• Adding Video to Conversations, page 3-3

• Responding to Requests to Add Video to Conversations, page 3-4

• Removing Video from a Conversation, page 3-5

• About Web Conferencing, page 4-1

• Creating Conference Calls, page 5-1

• Ending Conversations, page 2-13

Entering Touch-Tone Responses

During a call on your soft phone, if you hear instructions to choose options or enter a number such as a password, use this procedure.

Procedure

Step 1 Do one of the following:

Chapter 2 Having Conversations

• Enter the numbers, then skip the rest of this procedure.

• In the active conversation window, click the Open Dialer keypad button.

• Make sure the conversation window is active, then choose Conversation >

Toggle Session Keypad.

Step 2 Enter the number in one of the following ways:

• Enter the number.

• Click the numbers on the dial pad.

Transferring Calls

Use the procedure in the “Merging Calls” section on page 5-2 to create a conference call that includes yourself, the caller to be transferred, and the person to whom you want to transfer the call. After all participants are in the conversation, you can hang up and the others can continue the conversation.

User Guide for Cisco Unified Personal Communicator for Macintosh, Release 1.1

2-10

OL-10984-01

Chapter 2 Having Conversations

Working With Conversations In Progress

Showing or Hiding the Roster of Participants

The roster lists audio and video participants in a conversation. If the participant is in your directory or contact list, the name appears. Otherwise, the phone number appears.

Procedure

Step 1 Do one of the following:

• In the active conversation window, click the Show roster of participants

button.

• Make sure the conversation window is active, then choose Conversation >

Toggle Session Roster.

Step 2 To perform actions on an entry in the list, control-click the entry.

Changing the Audio Volume and Video Transmission

When the Active Phone is Desk Phone

See the documentation that came with your phone.

When the Active Phone is Soft Phone

To Do This Do This

Mute your audio so that participants cannot hear you

User Guide for Cisco Unified Personal Communicator for Macintosh, Release 1.1

OL-10984-01

• Make sure the conversation window is active, then

choose Conversation > Mute Microphone.

• In the active conversation window: Click the Mute

Audio button.

When you are muted, the mute button is blue.

If you mute a call, then put it on hold, then retrieve the call from hold, your audio will no longer be muted.

2-11

Working With Conversations In Progress

To Do This Do This

Change the conversation volume

Chapter 2 Having Conversations

In the active conversation window:

• Drag the volume slider

Freeze (pause) the video image of you that other participants see

• Make sure the conversation window is active, then

choose Conversation > Pause Video.

• In the active conversation window: Click the

Pause Video button.

Your view of yourself, if visible, does not freeze.

If you pause your video, then put the call on hold, then retrieve the call from hold, your video will no longer be paused.

Putting Conversations on Hold and Retrieving Them

To Do This Do This Notes

Put a conversation on hold

• In the active conversation

window, click the Hold button.

• Make sure the conversation

window is active, then choose Conversation > Hold Call.

You can be in only one active conversation at a time.

Multiple web-conferencing windows can remain active.

2-12

Retrieve a call that is on hold

• In the held conversation

window, click the Hold button.

• Make sure the conversation

window is active, then choose Conversation > Hold Call.

User Guide for Cisco Unified Personal Communicator for Macintosh, Release 1.1

When you retrieve a conversation from hold, any other active conversation is automatically put on hold.

OL-10984-01

Chapter 2 Having Conversations

Related Topics

• Creating Conference Calls, page 5-1

Ending Conversations

Note If you want to end a call on hold, retrieve the call first, then end it. If you end the

call without retrieving the call first, the other person remains on hold after you hang up.

Use one of the following methods to end a two-person conversation:

• If you are using a desk phone, hang up the receiver.

• Click the (x) button in the conversation window.

• Close the conversation window using the standard operating system controls

in the title bar.

• Make sure the conversation window is active, then choose Conversation >

End Call.

Working With Conversations In Progress

Note If you are in a conference call and you hang up, the other participants in the

conference can continue their conversation.

Closing Conversation Windows

To specify preferences related to closing conversation windows:

Choose CiscoUPC > Preferences, click Profile, then choose options:

• Close conversation window on disconnect

• Warn before closing active conversation window

User Guide for Cisco Unified Personal Communicator for Macintosh, Release 1.1

OL-10984-01

2-13

Working With Conversations In Progress

Chapter 2 Having Conversations

2-14

User Guide for Cisco Unified Personal Communicator for Macintosh, Release 1.1

OL-10984-01

CHA P T ER

Using Video

Topics about video include:

• Setting Up Your Camera, page 1-4

• About Video Conversations, page 3-1

• Before You Use Video, page 3-2

• Previewing Your Video Image, page 3-2

• Starting Video Conversations, page 3-3

• Adding Video to Conversations, page 3-3

• Responding to Requests to Add Video to Conversations, page 3-4

• Working With Video Conversations In Progress, page 3-4

• Removing Video from a Conversation, page 3-5

About Video Conversations

The following information applies to video conversations:

• You can use video during two-party calls, but not during conference calls.

• To view incoming video, you do not need a camera.

• If you use video, people who do not have a video camera may see your image,

even though you cannot see them.

• Caller and callee can each decide whether to use video, or to use audio only.

• Requirements apply. See the “Before You Use Video” section on page 3-2.

User Guide for Cisco Unified Personal Communicator for Macintosh, Release 1.1

OL-10984-01

3-1

Before You Use Video

You can view video images in conversations with any of the following users:

• People who use Cisco Unified Personal Communicator and are set up to use

video

• People who use Cisco Unified Video Advantage 2.0

• People who use Cisco Unified IP Phone model 7985

Before You Use Video

In order to transmit your video image:

• You must be set up to use video. See the “Setting Up Your Camera” section

on page 1-4.

• Your camera must be plugged in.

• Your active phone must be your soft phone.

• If you are adding video to a call, the active call must not be a conference call.

• You should verify that your video camera is operating correctly. See the

“Previewing Your Video Image” section on page 3-2.

Chapter 3 Using Video

Related Topics

• About Video Conversations, page 3-1

Previewing Your Video Image

To see your video image:

• Choose Window > Show Camera Preview.

If you do not see your image, see the “Problems with Video” section on page 10-6.

Related Topics

• Working With Video Conversations In Progress, page 3-4

User Guide for Cisco Unified Personal Communicator for Macintosh, Release 1.1

3-2

OL-10984-01

Chapter 3 Using Video

Starting Video Conversations

For general information about video conversations, see the “About Video

Conversations” section on page 3-1.

Procedure

Step 1 Make sure you are ready to use video. See the “Before You Use Video” section on

page 3-2.

Step 2 Perform one of the following procedures:

From Do This

Any list in the console

• Click a name or entry, then:

–

Click the Place a Video Call button at the bottom of the console.

–

Choose Contacts > Place Video Call.

• Control-click a name and choose Place Video Call.

• Start an audio call using any procedure in the

“Starting Audio Conversations” section on page 2-2, then add video using the procedure in the “Adding Video to Conversations” section on page 3-3.

Starting Video Conversations

Adding Video to Conversations

For general information about video conversations, see the “About Video

Conversations” section on page 3-1.

User Guide for Cisco Unified Personal Communicator for Macintosh, Release 1.1

OL-10984-01

3-3

Responding to Requests to Add Video to Conversations

Procedure

Step 1 Make sure you are ready to use video. See the “Before You Use Video” section on

page 3-2.

Step 2 In the active conversation window:

• Click the Actions button, then choose Add/Remove Video.

Or make sure the conversation window is active, then choose Conversation > Add/Remove Video.

Responding to Requests to Add Video to Conversations

During a conversation, if the other person on the call adds video, buttons will appear in the conversation window. You can choose whether to add video:

Chapter 3 Using Video

To Do This Click This Button

View the video image of the other person and let the other person view your image.

View the video image of the other person but not let the other person view your image.

Not add video to the conversation.

(You might choose this option if you are accessing the network remotely using a slow connection.)

Accept Two-Way Video

Receive Video Only

Continue with Audio Only

Working With Video Conversations In Progress

Information about audio conversations in progress applies also to video calls. See the “Working With Conversations In Progress” section on page 2-9.

By default, your image appears as a picture-in-picture inside the larger window that shows the image of the other person.

User Guide for Cisco Unified Personal Communicator for Macintosh, Release 1.1

3-4

OL-10984-01

Chapter 3 Using Video

Removing Video from a Conversation

A pulsating video icon in the conversation window indicates that your video image is being transmitted.

To Do This Do This

Move your own image to a different corner of the window.

Make your picture-in-picture image smaller or larger.

View your image in a separate window. Control-click the image and choose

Move your separate image back to the picture-in-picture window

Click and drag the picture-in-picture to the location you want it. It will snap to a corner.

Control-click your image and choose a size.

Detach Preview.

Click the (x) in the title bar of your separate image to close the window.

Removing Video from a Conversation

OL-10984-01

If you are in an audio-and-video conversation, you can return the conversation to audio-only without ending the conversation.

Use one of the following methods:

• Make sure the conversation window is active, then choose Conversation >

Add/Remove Video.

• In the active conversation window, click the Action button and choose

Add/Remove Video.

User Guide for Cisco Unified Personal Communicator for Macintosh, Release 1.1

3-5

Removing Video from a Conversation

Chapter 3 Using Video

3-6

User Guide for Cisco Unified Personal Communicator for Macintosh, Release 1.1

OL-10984-01

Using Web Conferencing

Web conferencing topics include:

• About Web Conferencing, page 4-1

• Adding Web Conferencing to Conversations, page 4-2

• Working With Web Conferencing Sessions In Progress, page 4-3

• Comparison with Cisco Unified MeetingPlace Express Web Meetings,

page 4-4

About Web Conferencing

If your company offers web conferencing, you can add it to your conversations.

Web conferencing lets you display documents and applications on your computer for other participants to see. All participants can draw or write on a transparent overlay over the content you share, leaving your originals intact.

If you are familiar with Cisco Unified MeetingPlace Express web meetings, see the “Comparison with Cisco Unified MeetingPlace Express Web Meetings”

section on page 4-4.

CHA P T ER

OL-10984-01

User Guide for Cisco Unified Personal Communicator for Macintosh, Release 1.1

4-1

Chapter 4 Using Web Conferencing

Adding Web Conferencing to Conversations

Procedure

Step 1 Make sure you are set up to use web conferencing. See the “Setting Up Voice Mail

and Web Conferencing” section on page 9-2.

Step 2 In the active conversation window, do one of the following:

• Click the Action button, then choose Start/Stop Web Conferencing.

• Make sure the conversation window is active, then choose Conversation >

Start Web Conferencing.

Step 3 A web conferencing window will open on the screen of all conversation

participants who are using Cisco Unified Personal Communicator.

Step 4 If you see a window asking if you can close the window, click Ye s. This closes an

unneeded auxiliary window.

Step 5 If some participants in the conversation are not using

Cisco Unified Personal Communicator, see the “Adding Participants to Web

Conferencing Sessions” section on page 4-2.

Step 6 If additional participants join the conversation and they do not see the web

conference, use the procedure in Step 5 to allow them to join the web conference.

Step 7 For more information about web conferencing, see the table in the “Working With

Web Conferencing Sessions In Progress” section on page 4-3.

Adding Participants to Web Conferencing Sessions

Participants in the conversation who are using Cisco Unified Personal Communicator join the web conference automatically.

If some participants in the conversation are not using Cisco Unified Personal Communicator, you must perform the following procedure in order for those participants to join the web conference.

User Guide for Cisco Unified Personal Communicator for Macintosh, Release 1.1

4-2

OL-10984-01

Chapter 4 Using Web Conferencing

Working With Web Conferencing Sessions In Progress

Procedure

Step 1 In the active conversation window, click the E-mail Invite button.

Step 2 Add the e-mail addresses of the participants who need to join the web conference.

Step 3 Send the e-mail.

Step 4 Recipients must click the link in the e-mail message.

Working With Web Conferencing Sessions In Progress

To Do This Do This

Get help with web conferencing

During the conference: From the menu bar at the top of the web conferencing window, choose Help > Cisco Unified MeetingPlace Express Help.

Anytime: See the “Getting Documentation” section

on page 1-11.

OL-10984-01

Note The term “share-only web meeting” in that

documentation is equivalent to “web conferencing” in this document.

Allow additional people to join the web conference

Reopen the web conferencing window of a session in progress if you have closed the browser window.

User Guide for Cisco Unified Personal Communicator for Macintosh, Release 1.1

See the “Adding Participants to Web Conferencing

Sessions” section on page 4-2.

In the active conversation window, click the Rejoin Conference button.

4-3

Chapter 4 Using Web Conferencing

Comparison with Cisco Unified MeetingPlace Express Web Meetings

To Do This Do This

End a web-conferencing session

In the active conversation window, click the End Conference button.

Only the person who added web conferencing can do this.

Comparison with Cisco Unified MeetingPlace Express Web Meetings

Note Information in this section is useful only to people who are familiar with

Cisco Unified MeetingPlace Express.

Web conferences that you add to Cisco Unified Personal Communicator conversations include a subset of the functionality that is available in web meetings that you initiate from Cisco Unified MeetingPlace Express.

4-4

Web conferences that you add to Cisco Unified Personal Communicator conversations always have the following characteristics:

• Only sharing and annotating features and connection- and

screen-management functions are available.

• No Cisco Unified MeetingPlace Express password or profile is required to

participate, but you may need a profile in order to add web conferencing.

• People can join these web conferences only via a

Cisco Unified Personal Communicator conversation or a URL from the conversation. People cannot find or join these web conferences via the Cisco Unified MeetingPlace Express web pages or service on Cisco Unified IP Phones.

• All participants in the conference, including the initiator of the web

conference, have Presenter privileges.

• There are no meeting notifications for these conferences.

• Your Cisco Unified MeetingPlace Express profile settings do not apply to

web conferences that you add via Cisco Unified Personal Communicator.

User Guide for Cisco Unified Personal Communicator for Macintosh, Release 1.1

OL-10984-01

Chapter 4 Using Web Conferencing

• You do not need to schedule these conferences in advance.

• You cannot change the display language of the web conference.

If you require full Cisco Unified MeetingPlace Express conferencing functionality, and you have a profile in that application, consider starting your conference from Cisco Unified MeetingPlace Express instead of Cisco Unified Personal Communicator.

For more information, see the online Help in Cisco Unified MeetingPlace Express, or the documentation listed for that product in the “Getting Documentation” section on page 1-11.

Comparison with Cisco Unified MeetingPlace Express Web Meetings

OL-10984-01

User Guide for Cisco Unified Personal Communicator for Macintosh, Release 1.1

4-5

Comparison with Cisco Unified MeetingPlace Express Web Meetings

Chapter 4 Using Web Conferencing

4-6

User Guide for Cisco Unified Personal Communicator for Macintosh, Release 1.1

OL-10984-01

Hosting Conference Calls

You can create conference calls by merging conversations.

• Creating Conference Calls, page 5-1

• About Merging Calls, page 5-1

• Working With Conference Calls In Progress, page 5-3

Creating Conference Calls

You create conference calls by merging multiple conversations: Call two people and merge the conversations, then call (or answer a call from) another person and merge that person into the call, then repeat for each additional person until all participants are in a single conference call.

CHA P T ER

About Merging Calls

You can merge conversations to bring multiple callers into a single conversation.

You can merge the following:

• Two conversations

• A conversation and a conference

• Multiple conversations sequentially into a single conference.

User Guide for Cisco Unified Personal Communicator for Macintosh, Release 1.1

OL-10984-01

5-1

About Merging Calls

Note • The Merge button is active only when more than one conversation is in

Merging Calls

Step 1 Choose the conversation that you want to keep, and put it on hold. For example,

Chapter 5 Hosting Conference Calls

progress, and only in the conversation window of the active conversation.

• Video conversations become audio-only after merging.

• When you merge a conversation that includes web conferencing, make sure

the conversation with web conferencing is NOT the active conversation when you merge the conversations.

• If you merge two conversations and subsequently hang up, the other

participants can continue the conference call.

Procedure

if one conversation includes web conferencing or multiple participants, put that conversation on hold.

5-2

Step 2 Make the other conversation active.

Step 3 Merge the conversations using one of the following methods:

• In the active conversation window, click the Merge button.

• Choose Conversation > Merge.

Step 4 Choose the person with whose conversation you want to merge.

The conversation that was on hold becomes the active conversation; all participants are in it.

User Guide for Cisco Unified Personal Communicator for Macintosh, Release 1.1

OL-10984-01

Chapter 5 Hosting Conference Calls

Working With Conference Calls In Progress

Information about conversations applies also to conference calls. See the

“Working With Conversations In Progress” section on page 2-9.

OL-10984-01

User Guide for Cisco Unified Personal Communicator for Macintosh, Release 1.1

5-3

Working With Conference Calls In Progress

Chapter 5 Hosting Conference Calls

5-4

User Guide for Cisco Unified Personal Communicator for Macintosh, Release 1.1

OL-10984-01

CHA P T ER

Sending E-Mail Messages

Use the procedures in the following table to open a blank e-mail message addressed to the preferred e-mail address of the selected person.

To Send E-Mail From Do This

Any pane in the console

• Double-click a name (except in the Recent

Communications pane).

(This method opens an e-mail message only if you have specified e-mail as your preferred contact method.)

• Select a contact (or multiple contacts, except in

the Contacts pane), then click the Send e-mail button.

• Select a contact (or multiple contacts, except in

the Contacts pane). Then, choose Contacts > Send E-mail.

OL-10984-01

• Control-click a name and choose Send E-mail.

The roster of a conversation in progress

A communication details window

User Guide for Cisco Unified Personal Communicator for Macintosh, Release 1.1

Control-click a name and choose Send e-mail.

• Click the Send E-mail button.

• Choose Contacts > Send E-mail.

6-1

Chapter 6 Sending E-Mail Messages

6-2

User Guide for Cisco Unified Personal Communicator for Macintosh, Release 1.1

OL-10984-01

Managing Contacts

The following topics describe how to manage your contact list:

• About the Contact List, page 7-1

• Working With Contacts, page 7-2

• Working with Groups of Contacts, page 7-5

About the Contact List

You can add up to 100 names to your personal contact list, from the following sources:

• Other users of Cisco Unified Personal Communicator. These may be all or

some of the people in your corporate directory.

• If you use Cisco IP Phone Messenger on your Cisco Unified IP Phone, your

buddy list from that application.

If you add contacts to either application, they also appear in the other application.

CHA P T ER

OL-10984-01

Only you can see the contacts in your contact list, and you can see your contact list when you log in from any computer.

Other applications on your computer or on the network cannot access information from this contact list.

Related Topics

• Working With Contacts, page 7-2

User Guide for Cisco Unified Personal Communicator for Macintosh, Release 1.1

7-1

Working With Contacts

• Changing the View of the Console and Its Panes, page 1-9

• Identifying Preferred Contact Methods, page 2-6

Working With Contacts

You can perform the following actions related to individual contacts:

To Do This Do This

Add contacts See the “Adding Contacts to Groups”

Search for contacts See the “Searching for Contacts”

Determine the reachability of a contact See the “Determining Callee

Determine the preferred contact method of a contact

View more information about a contact in the list

Chapter 7 Managing Contacts

section on page 7-6.

section on page 7-3.

Reachability” section on page 2-4.

See the “Identifying Preferred Contact

Methods” section on page 2-6.

• Hover your mouse pointer over an

entry in any list in the console.

7-2

• Perform one of the actions in the

“Accessing Contact Details” section on page 7-4.

User Guide for Cisco Unified Personal Communicator for Macintosh, Release 1.1

OL-10984-01

Chapter 7 Managing Contacts

To Do This Do This

Modify contact information To add a nickname:

Delete contacts See the “Deleting Contacts from the

Searching for Contacts

Working With Contacts

• Click the contact in the contact

list; then choose Contacts > Edit Nickname.

• Control-click a contact in the list,

then choose Edit Nickname.

To remove a nickname, follow one of the steps to add a nickname, then:

• Click Clear.

Contact List” section on page 7-5.

OL-10984-01

You can search your corporate directory for a contact that matches your criteria.

Procedure

Step 1 Enter your search criteria in the field in the search pane.

Enter part or all of a full name, first name, last name, nickname, user ID, or phone number.

Searches are not case-sensitive, and the letters you enter can appear in any position in the name. For example, if you search for “and”, you find “Anderson” and “Cassandra”. Username is often the part of the e-mail address that precedes the “@” sign.

Step 2 Press the <Enter> key.

Step 3 (Optional) To stop the search, click the (x) button.

Step 4 To work with the results you found, see the “Working With Search Results”

section on page 7-4.

User Guide for Cisco Unified Personal Communicator for Macintosh, Release 1.1

7-3

Working With Contacts

Working With Search Results

To Do This Do This

Sort the list of found results Click a column heading in the Search

Change the view of the pane See the “Changing the View of the

Clear the list of Search results Click the (x) button in the Search field

See and use more options for Search results

Chapter 7 Managing Contacts

pane.

Click again to reverse the sort order.

Console and Its Panes” section on page 1-9

or delete the text you entered.

See the “Working With Items Listed in

Panes” section on page 1-10

Accessing Contact Details

All information in the Contact Details window except the nickname comes from the corporate directory. To change a contact’s nickname, see the table in the

“Working With Contacts” section on page 7-2.

From Here Do This

Any pane in the console Contacts and Search panes:

The roster of an active conversation

User Guide for Cisco Unified Personal Communicator for Macintosh, Release 1.1

7-4

• Control-click a name > Get Info.

• Click a name, then choose File > Get Info.

In the Recent Communications pane, contact details are available only for named entries. Control-click and choose Get Contact Info.

Control-click a name in the list > Get Info.

OL-10984-01

Chapter 7 Managing Contacts

Deleting Contacts from the Contact List

Note If a contact appears more than once in your console, you must delete each instance

separately.

To delete contacts, use any of the following methods:

• Control-click a contact > Delete Contact.

• Click an entry to select it. Then choose Edit > Delete.

Note • To delete a group and all of its contacts, see the “Deleting Groups” section on

page 7-7.

• To delete Recent Communications entries, see the table in the “Working With

the Recent Communications List and Its Entries” section on page 8-2.

• You cannot delete entries in the Search pane. To clear the list, see the

“Working With Search Results” section on page 7-4.

Working with Groups of Contacts

You can create groups to organize your contacts.

To Do This Do This

Create a group

Add contacts to a group See the “Adding Contacts to Groups”

User Guide for Cisco Unified Personal Communicator for Macintosh, Release 1.1

OL-10984-01

• Control-click a group name > New

• Choose Contacts > New Group

section on page 7-6.

Group.

7-5

Working with Groups of Contacts

To Do This Do This

Rename a group

You cannot rename the General group.

Hide the contacts in a group Click the group name.

Show the contacts in a group Click the group name.

Delete a group See the “Deleting Groups” section on

Adding Contacts to Groups

The contact that you want to add must already exist in your corporate directory.

You can add a contact to one or more groups.

Chapter 7 Managing Contacts

• Control-click a group name >

Rename Group.

• Choose Contacts > Rename

Group > [choose a group to

rename].

page 7-7.

7-6

Procedure

Step 1 If the group does not yet exist, create it. For instructions, see the table in the

“Working with Groups of Contacts” section on page 7-5.

Step 2 Do one of the following:

To Add a Contact From Do This

The Contacts pane

• Control-click a contact and choose Move Contact

To or Copy Contact To, then choose a group.

• Select a contact and choose Contacts > Add

Contact To > [group name].

User Guide for Cisco Unified Personal Communicator for Macintosh, Release 1.1

OL-10984-01

Chapter 7 Managing Contacts

Deleting Groups

Working with Groups of Contacts

To Add a Contact From Do This

The Recent Communications or Search panes

The roster Right-click a name and choose Add Contact To, then

When you delete a group, contacts in the group are also deleted. However, if the contact belongs to multiple groups, only the one instance is deleted.

You cannot delete the General group.

To delete groups, use any of the following methods:

• Control-click a group name > Delete Group.

• Select a contact or contacts. Then choose

Contacts > Add Contact To > [group name].

• Control-click a contact and choose Add Contact

To, then choose a group.

choose the name of group.

OL-10984-01

• Choose Contacts > Delete Group > [choose a group to delete].

Related Topics

• Deleting Contacts from the Contact List, page 7-5

User Guide for Cisco Unified Personal Communicator for Macintosh, Release 1.1

7-7

Working with Groups of Contacts

Chapter 7 Managing Contacts

7-8

User Guide for Cisco Unified Personal Communicator for Macintosh, Release 1.1

OL-10984-01

Working With Recent Communications

Recent Communications topics include:

• About Recent Communications, page 8-1

• Working With the Recent Communications List and Its Entries, page 8-2

• Accessing Voice Mail, page 8-4

About Recent Communications

Your call history appears in the Recent Communications pane, so you can easily see and return calls and listen to voice mail.

The Recent Communication pane lists all voice-mail messages you have received, and up to 50 received, initiated, or missed calls.

New voice-mail messages appear in the list within one minute.

Unread communications appear in bold text. Icons for unread communications may also appear in color.

CHA P T ER

OL-10984-01

Calls that you make or receive while using your Cisco Unified IP Phone only appear in the Recent Communications list if Cisco Unified Personal Communicator is running. Calls that you make using your desk phone appear only if you have set the active phone to Desk Phone. Voice mail appears regardless.

If you log on from different computers, only the communications that occur while you are logged into a particular computer appear in the recent communications list on that computer.

User Guide for Cisco Unified Personal Communicator for Macintosh, Release 1.1

8-1

Chapter 8 Working With Recent Communications

Working With the Recent Communications List and Its Entries

To Do This Do This

Identify the communication type of an entry

• Show only one

type of communication

• View all recent

communications

Sort the list Click any column heading to sort by that heading.

The first column in the Recent Communications pane shows the type of communication. To identify the icons, see the “About Recent Communications Items” section

on page 8-3.

• From the pop-up menu in the Recent pane, choose

an option.

• Choose Recent > Display and choose an option.

Click again to reverse the sort order.

8-2

View details about an entry

Mark entries unread

Add an entry to your Contacts list

User Guide for Cisco Unified Personal Communicator for Macintosh, Release 1.1

• Hover your mouse pointer over an entry.

• Choose File > Get Info.

• Control-click an entry in the Recent

Communications list and choose Get Info.

• Control-click an entry and choose Mark Recent

Item Unread.

• Click an entry and choose Recent > Mark Item as

Unread.

• View details about the entry. Then choose Actions >

Mark Unread.

See the “Adding Contacts to Groups” section on

page 7-6.

OL-10984-01

Chapter 8 Working With Recent Communications

To Do This Do This

Delete entries To mark an entry for deletion:

Undelete entries

Working With the Recent Communications List and Its Entries

• Control-click an entry and choose Delete Recent

Item.

• Click an entry and choose Recent > Delete item or

Edit > Delete.

• View details about an entry. Then click the Action

menu and choose Delete.

• Select an entry and press the Delete key on your

keyboard.

To permanently delete all entries marked for deletion:

Choose Recent > Purge Deleted Items.

Note When you delete voice mail using your desk

phone, you must separately delete the same voice mail from Cisco Unified Personal Communicator.

• Control-click an entry that is marked for deletion

and choose Undelete Recent Item.

• Click an entry and choose Recent > Undelete Item.

• View details about the entry. Then click the Action

menu and choose Undelete.

Work wi t h the Recent

See the “Working With Items Listed in Panes” section on

page 1-10.

Communications list

Change the view of the pane

See the “Changing the View of the Console and Its

Panes” section on page 1-9.

About Recent Communications Items

The following information describes the items listed in the Recent Communications pane.

• Items that are deleted but not yet purged appear in strikethrough text.

User Guide for Cisco Unified Personal Communicator for Macintosh, Release 1.1

OL-10984-01

8-3

Accessing Voice Mail

Chapter 8 Working With Recent Communications

• Items in bold are unread.

Icon Communication Type

Voice-mail message

Unread instances are in color.

Missed call

Unread instances are in color.

Answered incoming call

Outgoing call

Accessing Voice Mail

You can receive and listen to voice-mail messages in Cisco Unified Personal Communicator.

To Do This Do This

Set up voice mail access via Cisco Unified Personal Communicator

User Guide for Cisco Unified Personal Communicator for Macintosh, Release 1.1

8-4

See the “Setting Up Voice Mail and Web Conferencing”

section on page 9-2.

OL-10984-01

Chapter 8 Working With Recent Communications

To Do This Do This

Listen to voice mail

• Rewind to

beginning

• Fast-play

reverse

• Play

• Pause

• Fast-play

forward

• Seek (Rewind to

a specific point in the message)

• Change

playback volume

Perform other actions

Accessing Voice Mail

In the Recent Communications list:

• Double-click a voice-mail entry.

• Control-click a voice-mail entry > Play Voice Mail.

• Click a voice-mail entry in the list, then choose

Recent > Play Voice Mail.

In the window:

• Click the appropriate button, or slide the appropriate

slider. The larger slider is the Seek slider.

See the “Working With the Recent Communications List

and Its Entries” section on page 8-2.

OL-10984-01

User Guide for Cisco Unified Personal Communicator for Macintosh, Release 1.1

8-5

Accessing Voice Mail

Chapter 8 Working With Recent Communications

8-6

User Guide for Cisco Unified Personal Communicator for Macintosh, Release 1.1

OL-10984-01

About Your Preferences and Status

Preferences and status topics include:

• Viewing Your Current Status, page 9-1

• Specifying Preferences, page 9-2

Viewing Your Current Status

To View This Do This

The status of your connection Look at the bottom of the console.

Your reachability status

Your contact information Choose Contacts > Show My Info.

Your video image See the “Previewing Your Video

CHA P T ER

• Choose Contacts > Show My

Info.

• To have a constant view of your

status: Add yourself to your contacts list. See the “Adding

Contacts to Groups” section on page 7-6.

Status icon descriptions are in the

“Determining Callee Reachability” section on page 2-4.

Image” section on page 3-2.

OL-10984-01

User Guide for Cisco Unified Personal Communicator for Macintosh, Release 1.1

9-1

Chapter 9 About Your Preferences and Status

Specifying Preferences

• Setting Up Voice Mail and Web Conferencing, page 9-2

• Setting Up Automatic Login and Password Entry, page 9-4

• Choosing the Active Phone, page 9-5

• Specifying Your Preferred Contact Method and Contact Information,

page 9-7

• Specifying Your Reachability Status, page 9-9

Setting Up Voice Mail and Web Conferencing

Use the procedures referenced in this section if:

• You have just logged in to Cisco Unified Personal Communicator for the first

time.

• Your system administrator tells you to set up

Cisco Unified Personal Communicator to use voice mail or web conferencing.

• Your voice-mail or web-conferencing passwords change and you need to

update the passwords in Cisco Unified Personal Communicator to match.

Procedures

• Setting Up Voice Mail, page 9-2

• Setting Up Web Conferencing, page 9-3

Setting Up Voice Mail

Use this procedure if you want to access voice mail via Cisco Unified Personal Communicator.

Procedure

Step 1 From your system administrator, obtain the username and password that you must

enter into Cisco Unified Personal Communicator in order to use voice mail.

User Guide for Cisco Unified Personal Communicator for Macintosh, Release 1.1

9-2

OL-10984-01

Chapter 9 About Your Preferences and Status

Step 2 Choose CiscoUPC > Preferences.

Step 3 Click Accounts.

Step 4 Click Account Information.

Step 5 In the list on the left side of the window, click Unity Voicemail.

Step 6 Enter your login information for voice-mail access. If your system administrator

gave you two passwords, use the Cisco Unity Assistant (web) password.

Step 7 Click Save.

Related Topics

• Setting Up Cisco Unified Personal Communicator, page 1-3

• Accessing Voice Mail, page 8-4

Setting Up Web Conferencing

Specifying Preferences

OL-10984-01

Note Anyone can participate in web conferencing. Your system administrator will tell

you if you need to follow this procedure in order to add web conferencing to a conversation.

Procedure

Step 1 From your system administrator, obtain the username and password that you must

enter into Cisco Unified Personal Communicator in order to use web conferencing.

Step 2 Choose CiscoUPC > Preferences.

Step 3 Click Accounts.

Step 4 Click Account Information.

Step 5 In the list on the left side of the window, click MeetingPlace Express.

Step 6 Enter your login information for web conferencing.

User Guide for Cisco Unified Personal Communicator for Macintosh, Release 1.1

9-3

Chapter 9 About Your Preferences and Status

Specifying Preferences

Step 7 Click Save.

Related Topics

• Setting Up Cisco Unified Personal Communicator, page 1-3

• Using Web Conferencing, page 4-1

Setting Up Automatic Login and Password Entry

These settings apply only on the computer on which you set them.

Before Logging In

Procedure

Step 1 Launch the application

Step 2 Enter your username and password.

Step 3 Check one or both check boxes:

Step 4 Click Login.

After Logging In

Step 1 Choose CiscoUPC > Preferences, then click Profile

Step 2 Check one or both check boxes:

User Guide for Cisco Unified Personal Communicator for Macintosh, Release 1.1

9-4

• Remember password in Keychain

• Automatically log in as: [user name]

You must check both check boxes to log in automatically.

Procedure

• Remember the password for this profile

OL-10984-01

Chapter 9 About Your Preferences and Status

• Automatically log in using this profile.

In order to log in automatically, you must also check Remember the password for this profile.

Related Topics

• Canceling Automatic Log In and Password Entry, page 9-5

Canceling Automatic Log In and Password Entry

You can cancel the settings described in the “Setting Up Automatic Login and

Password Entry” section on page 9-4.

Procedure

Step 1 Choose CiscoUPC > Preferences.

Step 2 Click Profile.

Step 3 In the Log In section, uncheck the appropriate check box or boxes.

Specifying Preferences

Choosing the Active Phone

Cisco Unified Personal Communicator can work with a Cisco Unified IP Phone such as the one on your desk, or work independently as a soft phone. A soft phone is a software application that lets you use your computer as a telephone.

You can change the active phone at any time, except during a call.

If your soft phone is the active phone, you can use your desk phone, but calls you make using your desk phone do not appear in the Recent Communications list.

Procedure

Step 1 To change the active phone, do one of the following:

User Guide for Cisco Unified Personal Communicator for Macintosh, Release 1.1

OL-10984-01

9-5

Specifying Preferences

• Choose CiscoUPC > Preferences. Then click Profile and choose a Phone

Mode option.

• From the pop-up menu near the top of the console, choose a phone option.

Note If you want to use video, choose Soft Phone.

Step 2 If you chose Desk Phone, see the “Choosing the Associated Desk Phone” section

on page 9-6.

Choosing the Associated Desk Phone

If your system administrator has enabled this feature, you may be able to associate Cisco Unified Personal Communicator with one of several desk phones. For example, you may be able to temporarily use a phone in a conference room as if it were the phone on your own desk.

By default, the Cisco Unified IP Phone on your desk is the associated desk phone.

Chapter 9 About Your Preferences and Status

9-6

Procedure

Step 1 Using the method described in the User Guide for your Cisco IP Phone, log in to

the phone that you want to associate with Cisco Unified Personal Communicator.

Step 2 Make sure your active phone is Desk Phone.

Step 3 Do one of the following:

• From the Phone Mode drop-down list near the top of the console, choose

Choose Desk Phone.

• Choose CiscoUPC > Preferences. Then click Profile. Then, for the Phone

Mode option, choose Choose Desk Phone.

Step 4 Click a phone in the list to select it. Use the information in the table to help you

identify the phones in the list:

User Guide for Cisco Unified Personal Communicator for Macintosh, Release 1.1

OL-10984-01

Chapter 9 About Your Preferences and Status

Column Number Column Name Description

Device status The currently associated desk phone is identified by a

Device type Hover your mouse pointer over the icon to identify the

Name To identify a phone for future reference, double-click

Device Name Number printed on the MAC label on the bottom of

Lines Phone numbers (extensions) available via this phone.

Specifying Preferences

green bubble with a check mark.

Tip: To identify a phone, take the phone off the hook; if a device status in the list changes to blue with a dot in the center, you have identified the phone.

model of the phone.

the name and enter a name of your choice.

the phone.

Note To choose the phone on your own desk after you have changed it, click

Restore Default.

Step 5 Click OK.

Related Topics

• Choosing the Active Phone, page 9-5

Specifying Your Preferred Contact Method and Contact Information

Your preferred contact method specifies two things:

• The default contact method that Cisco Unified Personal Communicator uses

when you contact people.

User Guide for Cisco Unified Personal Communicator for Macintosh, Release 1.1

OL-10984-01

9-7

Chapter 9 About Your Preferences and Status

Specifying Preferences

For example, if your preferred contact method is Phone then when you double-click a contact name, Cisco Unified Personal Communicator will phone that person. If you choose E-mail, Cisco Unified Personal Communicator will open a blank e-mail message addressed to the person.

• The contact method and phone number or e-mail address that you want other

people to use to contact you.

To learn how this information is used, see the “Identifying Preferred Contact

Methods” section on page 2-6.

Specifying the Method, Phone Number, and E-mail Address

Procedure

Step 1 Choose CiscoUPC > Preferences.

Step 2 Click Profile.

Step 3 For Preferred Contact, choose an option.

Step 4 For Preferred phone and Preferred e-mail, add the preferred contact number or

address:

a. Click the pop-up menu and choose Add/Remove...

b. Enter the contact information in New, click Add, then click Done.

Step 5 Choose your preferred phone number and e-mail address from the pop-up menus

in Step 4.

By default, the system uses information from your corporate directory.

Specifying Only the Method

Click the Preferred Contact icon near the top of the console and choose an option.

User Guide for Cisco Unified Personal Communicator for Macintosh, Release 1.1

9-8

OL-10984-01

Chapter 9 About Your Preferences and Status

Specifying Your Reachability Status

Your reachability status automatically changes based on when you use your computer or your phone, unless you choose a reachability status to display. If you set your status, this setting reverts to Automatic each time you log in to Cisco Unified Personal Communicator.

Reachability statuses are described in the “Determining Callee Reachability”

section on page 2-4.

Procedure

Step 1 Perform the following:

• Near the top of the console, click the selection that is currently showing.

Step 2 Choose an option:

Option Details

Automatically change status for activity

If there is no check mark beside the option, select the option.

Specifying Preferences

Cisco Unified Personal Communicator will display your status according to the descriptions in the table in the

“Determining Callee Reachability” section on page 2-4.

OL-10984-01

To specify the conditions under which your status shows as Idle or Away, see the “Specifying When Your

Reachability Status Changes Automatically” section on page 9-10.

Ava il abl e The option you choose shows until you

Busy

change it or quit Cisco Unified Personal Communicator.

Away

User Guide for Cisco Unified Personal Communicator for Macintosh, Release 1.1

9-9

Chapter 9 About Your Preferences and Status

Specifying Preferences

Step 3 (Optional) Specify a custom status message. See the “Specifying Your Custom

Status Message” section on page 9-11.

Specifying When Your Reachability Status Changes Automatically

When your reachability status is set to Automatic, you should specify the conditions under which you appear to other users of Cisco Unified Personal Communicator as Available, Busy, Idle, or Away.

These settings apply whenever you are logged in to Cisco Unified Personal Communicator. They remain until you change them; you do not need to set them each time you log in.

Procedure

Step 1 Choose CiscoUPC > Preferences.

Step 2 Click Reachability.

9-10

To Do This Do This

Always appear to other users as

Uncheck both check boxes in the window.

Available or Busy

Never appear to other users as Idle Uncheck To Idle when I have not used

the computer for: ___minutes

Never appear to other users as Away Uncheck To Away when I have not used

the computer for: ___minutes

User Guide for Cisco Unified Personal Communicator for Macintosh, Release 1.1

OL-10984-01

Chapter 9 About Your Preferences and Status

To Do This Do This

Let your status reflect your activity, so that other users see your status as Available, Busy, Idle, or Away.

Related Topics

• Specifying Your Reachability Status, page 9-9

Specifying Preferences

Do all of the following:

• Check both check boxes.

• Specify the number of minutes that

your phone or keyboard remains idle before your status changes to Idle and to Away.

The number of minutes that you specify for Idle must be less than the number of minutes you specify for Away.

Specifying Your Custom Status Message

You can enter a custom status message that users see when they do the following:

• Hover their mouse pointer over your name in their contact list or Recent

Communications.

• Look at your contact card (the message appears below your name.)

You can create and store multiple status messages from which to choose:

• Creating Custom Status Messages, page 9-11

• Choosing a Message to Display, page 9-12

• Modifying Custom Status Messages, page 9-12

• Deleting Custom Status Messages, page 9-12

Creating Custom Status Messages

Step 1 Click the Reachability pop-up menu near the top of the console and choose Edit

Status Menu....

User Guide for Cisco Unified Personal Communicator for Macintosh, Release 1.1

OL-10984-01

9-11

Specifying Preferences

Step 2 Click the [+] button below the category of message you want to add (Available,

Step 3 Enter your custom status message, then press the <Enter> key.

Step 4 Click Done.

Step 5 (Optional) Choose the message to display.

Chapter 9 About Your Preferences and Status

Busy, or Away).

Choosing a Message to Display

After you have created and saved a custom status message, you can choose it at any time:

Click the Reachability pop-up menu near the top of the console and choose a custom status message.

Note If there is a check mark beside Automatically change status for activity,

and your reachability status changes, your message does not change. For more information about automatic status change, see the “Specifying

Your Reachability Status” section on page 9-9.

9-12

Modifying Custom Status Messages

Step 1 Click the Reachability pop-up menu near the top of the console and choose Edit

Status Menu.

Step 2 Double-click a message to change.

Step 3 Enter your new message.

Step 4 Click Done.

Deleting Custom Status Messages

Step 1 Click the Reachability pop-up menu near the top of the console and choose Edit

Status Menu.

Step 2 Click a message to delete.

User Guide for Cisco Unified Personal Communicator for Macintosh, Release 1.1

OL-10984-01

Chapter 9 About Your Preferences and Status

Step 3 Click the [-] button below the message.

Step 4 Click Done.

Specifying Preferences

OL-10984-01

User Guide for Cisco Unified Personal Communicator for Macintosh, Release 1.1

9-13

Specifying Preferences

Chapter 9 About Your Preferences and Status

9-14

User Guide for Cisco Unified Personal Communicator for Macintosh, Release 1.1

OL-10984-01

CHA P T ER

Troubleshooting

The following topics can assist you with troubleshooting.

• Installation Problems, page 10-2

• Problems Logging In and Connecting to the Network, page 10-2

• Configuration Problems, page 10-2

• Problems with the Console, page 10-3

• Problems with Reachability, page 10-3

• Problems Making Calls, page 10-4

• Problems With Incoming Calls, page 10-4

• Problems During a Conversation, page 10-4

• Problems with Video, page 10-6

• Problems with Web Conferencing, page 10-7

• Problems in the Recent Communications Pane, page 10-7

OL-10984-01

• Problems with Search, page 10-8

• Capturing Information About Problems, page 10-8

User Guide for Cisco Unified Personal Communicator for Macintosh, Release 1.1

10-1

Chapter 10 Troubleshooting

Installation Problems

Problem When I double-click the disk image, I do not see an opportunity to install

the application.

Solution Make sure the Finder is set to display in Icon View. Choose Finder >

Preferences and uncheck the check box to Open new windows in column view.

Problems Logging In and Connecting to the Network

Problem On initial login, I see an error message.

Solution Make sure you have entered your username, password, and login server

information correctly. If you still have problems, contact your system administrator.

Problem When I try to log in, the Login window reappears.

Solution Respond to the error message that appears near the bottom of the Login

window.

Configuration Problems

Problem When I choose a phone, the active phone reverts to Disabled and I cannot

make or receive calls.

Solution Try the following:

• Choose the other phone option.

• If you are trying to choose your desk phone, make sure you are connected to

the network to which your desk phone is connected.

• Contact your system administrator.

Problem I’m trying to choose a desk phone other than the one on my desk, but the

phone I want is not listed.

Solution Not all phones are set up for extension mobility; contact your system

administrator.

User Guide for Cisco Unified Personal Communicator for Macintosh, Release 1.1

10-2

OL-10984-01

Chapter 10 Troubleshooting

Problems with the Console

Problem The console is too big; it does not fit on my screen.

Solution The minimum recommended screen resolution is 1024x768.

Choose Apple menu > System Preferences and click Displays.

For more information, see the Help for your operating system.

Problem The menu item, button, or other option that I want to use is dimmed.

Solution Possible solutions include:

• You may need to click a contact or communication, then click the button.

• The option may not be available for the contact or communication that you

have currently selected.

• The option may not apply in the current situation. For example, “Mark

Unread” is not available if you have selected an item that is already marked Unread.

• See also Problems Making Calls, page 10-4.

Problems with the Console

Problem Columns in the console are too narrow to display all of the information.

Solution Possible solutions include:

• Hover your mouse pointer over an item in a list to view more information.

• Resize the columns. See the “Changing the View of the Console and Its

Panes” section on page 1-9.

• Make the entire console larger. See the “Changing the View of the Console

and Its Panes” section on page 1-9.

Problems with Reachability

Problem Reachability indicators are not appearing correctly.

Solution Make sure your firewall settings are correct. Contact your system

administrator. If necessary, see the online help or documentation for your operating system.

User Guide for Cisco Unified Personal Communicator for Macintosh, Release 1.1

OL-10984-01

10-3

Problems Making Calls

Problem I want to start an audio or video call or send an e-mail, but the button and

menu item are dimmed.

Solution Possible solutions include:

• You must first click the name of a contact or communication in the console.

• The contact card for the contact you have selected does not have the required

information. For example, phone number or e-mail address is missing.

• If you have further questions, contact your system administrator.

Problems With Incoming Calls

Problem A notification did not appear on my screen when someone called.

Solution Notifications only operate when Cisco Unified Personal Communicator

is running. Make sure you launch the application each time you turn on your computer.

Chapter 10 Troubleshooting

Problems During a Conversation

Problems with Video

Problem The options to start a video conversation, add video to my conversation,

answer a call with video, or “View local video” are dimmed.

Solution You can use video only if your soft phone is the active phone. See the

“Choosing the Active Phone” section on page 9-5. You will need to end any

current conversation and start a new one with the soft phone.

Problem The computer does not properly recognize the camera, or I cannot see my

own video image.

Solution Try the following:

• Make sure you meet the criteria in the “Before You Use Video” section on

page 3-2.

• Unplug the camera and plug it in again.

• Plug the camera into a different USB port.

• Quit Cisco Unified Personal Communicator if it is running, then relaunch it.

Chapter 10 Troubleshooting

10-6

Problem I added video to a conversation, but the video image of the other person

does not appear.

Solution The other person may not have a video camera, or may have declined to

add video to the conversation.

Problem Video is slow or of poor quality, or does not appear.

Solution Try the following:

• If you are running on battery power, plug in the AC adaptor.

• Click the Help menu and make sure there is no check mark beside Enable

Detailed Logging. For more information, see “Enabling Detailed Logging”

section on page 10-9.

User Guide for Cisco Unified Personal Communicator for Macintosh, Release 1.1

OL-10984-01

Chapter 10 Troubleshooting

Problems with Web Conferencing

Problem I cannot add web conferencing. Or, when I click the button to start a web

conference, I see an error message.

Solution Possible solutions include:

• You may not have correctly specified your

Cisco Unified MeetingPlace Express account information. See the “Setting

Up Voice Mail and Web Conferencing” section on page 9-2. If you do not

know your username and password, contact your system administrator.

• You may need to have a profile (account) in

Cisco Unified MeetingPlace Express. Contact your system administrator.

Problem I have lost connection to the web conference.

Solution Click the Rejoin Conference button in the conversation window.

Problem Some participants in the conversation do not see the web conferencing

window.

Solution Possible solutions include:

• Participants who are not using Cisco Unified Personal Communicator do not

automatically see the web conferencing window. Follow the instructions in the “Adding Participants to Web Conferencing Sessions” section on page 4-2.

Problems with Web Conferencing

• The Cisco Unified MeetingPlace Express system may not have enough

available resources to accommodate all participants. Contact your system administrator.

Problems in the Recent Communications Pane

Problem Recent Communications does not list calls that I know occurred.

Solution Calls that you make and receive using your desk phone while

Cisco Unified Personal Communicator is not running do not appear in Recent Communications.

User Guide for Cisco Unified Personal Communicator for Macintosh, Release 1.1

OL-10984-01

10-7

Problems with Search

Problem A person in my company has called me, but the Recent Communications

pane shows the phone number of the person, not the name.

Solution The person may have called from a number that the system does not

recognize (for example, a home phone), or the corporate directory may be out of date.

Problems with Search

Problem Search seems to find incorrect results.

Solution The system searches several different attributes, and depending on how

the administrator has configured them, can include results that you might not expect.

Capturing Information About Problems

If you experience problems, your system administrator may request log files. Use the following procedure to collect these files.

Chapter 10 Troubleshooting

10-8

Note If you see the message The application Cisco Unified Personal

Communicator-K9 quit unexpectedly, click Close. Do not send a report to

Apple.

Note If you experience a problem follow these instructions immediately, before you

relaunch the application.

Step 1 Collect the following files:

User Guide for Cisco Unified Personal Communicator for Macintosh, Release 1.1

OL-10984-01

Chapter 10 Troubleshooting

File In This Folder

UnifiedClientLog.txt

Cisco Unified Personal Communicator-K9.crash.log

Step 2 Collect information about your computer:

a. Choose Apple menu > About This Mac.

b. Click More Info.

c. Choose File > Save As and save the file in any available file format.

Step 3 Send the following to your system administrator:

Capturing Information About Problems

<Your hard disk>/Users/<your user name>/Library/Logs/Cisco/

<Your hard disk>/Users/<your user name>/Library/Logs/CrashReporter/

<Your hard disk>/Library/Logs/CrashReporter/

(There may not be a file in either place.)

• All files you collected or saved in this procedure.

• A description of what you were doing when the problem occurred

• Any error messages you received

Related Topics

• Enabling Detailed Logging, page 10-9

Enabling Detailed Logging

If you are experiencing problems using Cisco Unified Personal Communicator and your administrator tells you to do so, enable detailed logging: Choose Help > Enable Detailed Logging.

Use the same procedure to turn off detailed logging.

User Guide for Cisco Unified Personal Communicator for Macintosh, Release 1.1

OL-10984-01

10-9

Capturing Information About Problems

Your setting remains until you change it, even after you restart. Detailed logging may impair performance, so you should turn it off as soon as you no longer need it.

Chapter 10 Troubleshooting

10-10

User Guide for Cisco Unified Personal Communicator for Macintosh, Release 1.1

OL-10984-01

GLOSSARY

collaboration

console

contact card

conversation window

desk phone

dial pad

See web conference.

The main window in Cisco Unified Personal Communicator. It includes Contacts, Recent Communications, and Search panes, as well as status information, buttons, menus, and other control options.

Contact Details window.

A window that displays during a conversation.

A Cisco Unified IP Phone on your company network. Generally, the phone on your desk.

A small window that functions as a telephone keypad.

There are two dial pads that look similar: one that you use to dial a phone number, and one that you access from an active conversation window and use to respond to instructions to enter information such as a numbered choice or a password.

OL-10984-01

User Guide for Cisco Unified Personal Communicator for Macintosh, Release 1.1

GL-1

Glossary

preferred contact method

presence

profile

reachability

Allows you to specify the medium through which you want to contact others and be contacted by others, such as phone or e-mail.

See reachability.

Information about you that is stored in the Cisco Unified Personal Communicator system, such as which preferences you have set.

In the context of web conferencing, profile refers to your user account for Cisco Unified MeetingPlace Express.

The availability status of a Cisco Unified Personal Communicator user, such as Available, Busy, or Away. This status displays to other users of Cisco Unified Personal Communicator, who can use it to determine the best time and method to contact people.

The system can determine your reachability by detecting when you are using your computer or phone, or you can set your reachability status.

soft phone

web conference

User Guide for Cisco Unified Personal Communicator for Macintosh, Release 1.1

GL-2

Software that functions as a telephone. Cisco Unified Personal Communicator includes a soft phone.

A Cisco Unified Personal Communicator feature that lets you display documents and applications on your computer to conversation participants.

OL-10984-01

INDEX

active phone 1-5, 9-5, 10-6

choosing 1-9

troubleshooting 10-2

Address Book

Macintosh

2-8

answering calls 2-8

troubleshooting 10-4

applications

sharing

4-1

audio

troubleshooting

10-4

audio quality

troubleshooting

10-4

automatic (reachability) 9-9

availability. See Reachability.

available (reachability)

2-5

away (reachability) 2-5

busy (reachability) 2-5

buttons

identifying

1-9

troubleshooting 10-3

call history 8-1

calls

Cisco OL-10984-01 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

CONTENTS

About Available Features

Cisco Product Security Overview

System Requirements

Setting Up Your Headset

Setting Up Your Camera

Logging In for the First Time

Setting Essential Preferences

About Logging In

Launching and Logging In

Overview of the Console

Changing the View of the Console and Its Panes

Working With Items Listed in Panes

Getting Documentation

Uninstalling

Having Conversations

About Conversations

Starting Conversations

Starting Audio Conversations

Starting Conversations With People Listed in the Console

Determining Callee Reachability

Identifying Preferred Contact Methods

Starting Conversations With People Who Are Not on a List

Redialing the Last Number You Called

Dialing a Number in Other Applications

Responding to Incoming Calls

Dialing From Your Macintosh Address Book

Working With Conversations In Progress

Entering Touch-Tone Responses

Transferring Calls

Showing or Hiding the Roster of Participants

Changing the Audio Volume and Video Transmission

Putting Conversations on Hold and Retrieving Them

Ending Conversations

Closing Conversation Windows

Using Video

About Video Conversations

Before You Use Video

Previewing Your Video Image

Starting Video Conversations

Adding Video to Conversations

Responding to Requests to Add Video to Conversations

Working With Video Conversations In Progress

Removing Video from a Conversation

Using Web Conferencing

About Web Conferencing

Adding Web Conferencing to Conversations

Adding Participants to Web Conferencing Sessions

Working With Web Conferencing Sessions In Progress

Hosting Conference Calls

Creating Conference Calls

About Merging Calls

Merging Calls

Working With Conference Calls In Progress

Sending E-Mail Messages

Managing Contacts

About the Contact List

Working With Contacts

Searching for Contacts

Working With Search Results

Accessing Contact Details

Deleting Contacts from the Contact List

Working with Groups of Contacts

Adding Contacts to Groups

Deleting Groups

Working With Recent Communications

About Recent Communications

Working With the Recent Communications List and Its Entries

About Recent Communications Items

Accessing Voice Mail

About Your Preferences and Status

Viewing Your Current Status

Specifying Preferences

Setting Up Voice Mail and Web Conferencing

Setting Up Voice Mail

Setting Up Web Conferencing