Cisco Systems OL-10189-01 User Manual
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How to Use the Assistant Console to
Handle Calls
You can use your mouse and keyboard to place, answer, transfer, end, and
otherwise handle calls from the Assistant Console.
Note Make sure the call you want to handle is selected (highlighted) on the console.
Call control buttons and menu items appear grayed-out (inactive) if they are not
relevant to the selected call.
To learn more, refer to the following call-handling topics:
• How to Place a Call, page 3-2
• How to Answer a Call, page 3-3
OL-10189-01
• How to End a Call, page 3-3
• How to Put a Call on Hold, page 3-4
• How to Transfer a Call, page 3-5
• How to Set up a Conference Call, page 3-6
• How to Divert a Call to Another Number, page 3-7
• How to Send a Call to a Voice Messaging Service, page 3-9
Cisco Unified CallManager Assistant User Guide
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How to Place a Call
How to Place a Call
To place a call from the Assistant Console, choose any of the following options:
• Click the Dial call control button.
• Right-click on a phone line in the My Calls panel and choose Dial from the
pop-up menu.
• Choose Call > Dial from the menu bar.
• Double-click a speed dial or directory number.
• Drag and drop a directory number into the My Calls panel.
• Use the associated keyboard shortcut.
• With the console open and active on your desktop, enter the phone number
that you want to call using your keyboard, then press Enter. You can see the
number that you are calling in the status bar along the bottom of the console.
If the Enter Number pop-up window appears, enter the phone number that you
want to call and click OK.
Enter the number exactly as you would if you were placing the call from your
Cisco Unified IP Phone.
Calls originated from Assistant Console use the first physical line of the Assistant
phone.
Chapter 3 How to Use the Assistant Console to Handle Calls
3-2
Related Topics
• Getting Started with the Assistant Console, page 2-3
• How to Use Keyboard Shortcuts, page 2-20
• How to Use the Assistant Console to Handle Calls, page 3-1
Cisco Unified CallManager Assistant User Guide
OL-10189-01
Chapter 3 How to Use the Assistant Console to Handle Calls
How to Answer a Call
To answer a selected call, choose any of the following options:
• Click the Answer call control button.
• Double-click on a ringing call in the My Calls panel.
• Right-click on the call and choose Answer from the pop-up menu.
• Choose Call > Answer from the menu bar.
• Use the associated keyboard shortcut.
If the incoming call that you want to answer is not selected (highlighted), click
the incoming call to select it before performing one of the above actions.
Related Topics
• Getting Started with the Assistant Console, page 2-3
• How to Use Keyboard Shortcuts, page 2-20
• How to Use the Assistant Console to Handle Calls, page 3-1
How to Answer a Call
How to End a Call
To end a selected call, choose one of the following options:
• Click the Hang Up call control button.
• Right-click on the call and choose Hang Up from the pop-up menu.
• Choose Call > Hang Up from menu bar.
• Use the associated keyboard shortcut.
Related Topics
• Getting Started with the Assistant Console, page 2-3
• How to Use Keyboard Shortcuts, page 2-20
• How to Use the Assistant Console to Handle Calls, page 3-1
OL-10189-01
Cisco Unified CallManager Assistant User Guide
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