Using Notifications
Cisco Unified Operations Manager (Operations Manager) generates alerts in response to events that
occur in the IP Telephony environment and the IP fabric. You can view alerts on Operations Manager
dashboards, such as the Alerts and Events display. In addition, you can configure notifications to forward
information about alerts and events to SNMP trap daemons on other hosts, syslog daemons, and users.
The following topics explain notifications concepts and provide procedures for managing notifications:
• Understanding Notifications, page 14-1
• Configuring Event Sets, page 14-4
• Configuring Notifications, page 14-7
• Customizing Events, page 14-19
Understanding Notifications
CHA PTER
14
This topic describes how Operations Manager determines when to send a notification and introduces the
concepts that you need to be familiar with to configure notifications.
Note Notifications monitor events on device roles, not on device components. For a list of supported events
and the device roles on which they can occur, see Appendix D, “Events Processed.”
What Causes Operations Manager to Send Notifications?
For each alert or event, Operations Manager compares the event, devices, severity, and state against the
configured notification groups and sends a notification when there is a match. Matches can be
determined by user-configured event sets and notification criteria. (The procedure for configuring
notification criteria is described in Configuring Notifications, page 14-7.)
Operations Manager assigns one severity to each alert or event and changes the state of an alert or event
over time, responding to user input and changes on the device. Table 14-1 on page 14-2 lists values for
severity and explains how the state of an alert or event changes over time.
Note You can change event names to names that are more meaningful to you. You can also change the event
severity sent in notifications from the Operations Manager default value to a user-defined value. See
Customizing Events, page 14-19.
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Understanding Notifications
Table 14-1 Alert and Event Severity and Status
Operations Manager categorizes alerts and events by severity and status…
Severity
Status
What Are Notification Groups?
Chapter 14 Using Notifications
Critical
Warn in g
Informational
Active—The alert or event is live.
Acknowledged—A user has manually acknowledged the alert. A user can
acknowledge only active alerts or events.
Cleared—The alert or event is no longer active.
Note Alerts or events that have been cleared either expire or, if
associated with a suspended device, remain in Operations
Manager until a user resumes or deletes the device.
A notification group is a user-defined set of rules for generating and sending notifications. A notification
group includes:
• Notification criterion—A named set of reasons to generate a notification.
• Notification type—The type of notification to send: SNMP trap, e-mail, and syslog.
• Notification recipients—Hostnames and ports for system that listen for SNMP traps or syslog
messages; or e-mail addresses.
• Daily subscription activity period—The hours during which Operations Manager should use this
subscription while monitoring the alerts and events for which to send notifications.
What Are Notification Criteria?
Notification criteria define what you want to monitor for the purpose of sending notifications. A
notification criterion is a user-defined, named set of devices or phones, and alerts and events of a
particular severity and status. You must specify notification criteria to configure a notification group.
Operations Manager supports two types of notification criteria:
• Device-Based Criteria—Includes the following:
–
Devices—The devices or device groups that you want to monitor.
–
Event sets—(Optional). One or more groups of events that you want to monitor. See How Can
I Limit Notifications to Those for Specific Events?, page 14-4.
–
Alert severity and status—One or more alert severity levels and status.
14-2
–
Event severity and status—One or more event severity levels and status.
Note You can also customize the names and severity of the device-based events displayed by
Notifications. See Customizing Events, page 14-19.
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Chapter 14 Using Notifications
• Service Quality-Based Criteria—Includes the following:
For additional information, please see the following topics:
• Configuring Event Sets, page 14-4
• Configuring Notifications, page 14-7
Understanding Notifications
–
Phones, endpoints, or probes—Phones, call endpoints, or probes that you want to monitor.
–
Alert severity and status—One or more alert severity levels and status.
–
Event severity and status—One or more event severity levels and status.
Note You cannot customize the names and severity of the Service Quality-based events
displayed by Notifications.
Service Quality-based criteria are useful when you have purchased a license for Service Monitor
and configured Operations Manager as a trap receiver on Service Monitor. Service
Quality-based criteria do not include events sets.
What Types of Notifications Can I Send?
Operations Manager provides three types of notification: SNMP trap, e-mail, and syslog. When you
configure a notification group, you specify one or more types of notification to send and you must also
specify recipients for each type of notification.
SNMP Trap Notifications
Operations Manager generates traps with information about the alert and the events that caused it.
CISCO-EPM-NOTIFICATION-MIB defines the trap message format. For more information, see
Appendix C, “Notification MIB.”
Note Using SNMP trap notification is different from forwarding raw traps to another server before they have
been processed by Operations Manager. For information about the raw traps that Operations Manager
can forward, see Appendix B, “Pass-Through SNMP Unidentified Traps.”
E-Mail Notifications
Operations Manager generates e-mail messages containing information about the alert and the events
that caused it. CISCO-EPM-NOTIFICATION-MIB defines the message, which is included in the e-mail
in text format. When you create an e-mail subscription, you can choose whether to include the subject
line only or the complete e-mail message.
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Configuring Event Sets
Syslog Notifications
Operations Manager generates syslog messages that can be forwarded to syslog daemons on remote
systems.
Note Syslog messages cannot exceed 1024 bytes. If the syslog message exceeds this limit, it will be truncated
to 1024 bytes.
Which Systems and Users Can I Notify?
When you configure a notification group, you must specify recipients for each type of notification:
• SNMP trap—Send SNMP traps to a port number on which the host can receive traps. Operations
Manager defaults to sending SNMP traps to the port 162. However, you can specify a different port.
• E-Mail—Send e-mail to one or more addresses.
• Syslog—Send syslog messages to a remote system on which the syslog daemon is configured to
listen on a specified port. Operations Manager defaults to sending syslog messages to port 514.
However, you can specify a different port.
Chapter 14 Using Notifications
How Can I Limit Notifications to Those for Specific Events?
In some cases, you might want to send notifications for only a subset of the events that Operations
Manager monitors. You can set the events that are of interest to you when you define the notification
criterion:
• Specify an event set for a device-based notification criterion. You can create as many events sets as
you would like.
• Select the events that you want Operations Manager to monitor for Service Quality-based
notification criteria. There are few Service Quality-based events and you can select among them
when you add or edit Service Quality-based notification criteria.
Configuring Event Sets
Event sets enable you to group the events the you want Operations Manager to monitor for the purpose
of sending notifications.
Step 1 Select Notifications > Event Sets. The Event Set page appears. The Event Set page displays the
following information:
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GUI Element Description/Action
Check Box column Select one check box to edit, delete, or view an event set.
Event Set column Event set name.
Description column Event set description.
Add button Click to add an event set. See Adding and Editing an Event Set, page 14-5.
Edit button Click to edit an event set. See Adding and Editing an Event Set, page 14-5.
Delete button Click to delete an event set.
View button Click to view an event set. See Viewing an Event Set, page 14-6.
You can use event sets to:
• Limit the number of events that Operations Manager notification monitors. When you do not use
• Aggregate the notifications that you want to send to different destinations. For example, you can
Configuring Event Sets
event sets, Operations Manager notification monitors all events to determine whether to send a
notification.
create separate event sets for each of the following purposes:
–
Limit the amount of e-mail notification sent to specific individuals or departments to only those
for certain events.
–
Write all occurrences of particular events to syslog.
–
Send SNMP traps when certain events occur.
When you create device-based notification criteria, you must include an event set as one of the criteria.
The default event set, All_Events, includes all events.
For additional information, please see the following topic:
• Events Processed, page D-1
Adding and Editing an Event Set
Step 1 Select Notifications > Event Sets. The Event Set page appears, displaying the information in the
following table.
GUI Element Description/Action
Event Set column Event set name.
Description column Event set description.
Step 2 Do one of the following:
a. Click Add
b. Select a check box for an event set and click Edit.
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Depending on your selection, the Add Event Set or Edit Event Set page appears.
Step 3 Edit the information on the page, described in the following table.
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Configuring Event Sets
Step 4 Click OK to save your changes.
Chapter 14 Using Notifications
GUI Element Description/Action
Event Set Name field Event set name—Enter or edit the event set name.
Event Set Description field Event set description—Optional. Enter a description.
Events table
Number column Numbers events serially from one.
Check box column Select to add an event to the event set.
Deselect to remove the event from the event set.
Event column Event description.
For additional information, please see the following topic:
• Viewing an Event Set, page 14-6
• Events Processed, page D-1
Viewing an Event Set
Step 1 Select Notifications > Event Sets. The Event Set page appears, displaying the information in the
following table.
GUI Element Description/Action
Event Set column Event set name.
Description column Event set description.
Step 2 Select the check box for an event set and click View. The Event Set Summary dialog box appears,
displaying the following information:
• Event Set Name—User-supplied name.
• Event Set Description—User-supplied description.
• Selected Events—List of events in the event set.
For additional information, please see the following topic:
• Events Processed, page D-1
Deleting an Event Set
Step 1 Select Notifications > Event Sets. The Event Set page appears, displaying the information in the
following table.
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Chapter 14 Using Notifications
GUI Element Description
Event Set column Event set name.
Description column Event set description.
Step 2 Select the check box next to each event set that you want to delete.
Step 3 Click Delete. A confirmation dialog box appears.
Step 4 Click Ye s to confirm.
For additional information, please see the following topic:
• Events Processed, page D-1
Configuring Notifications
Configuring Notifications
The Notification Groups page is where notification management activities take place. To open the
Notification Groups page, select Notifications > Notification Criteria.
These topics explain the activities you can perform from the Notification Groups page:
• Adding and Editing Device Notification Groups, page 14-10
• Adding and Editing Service Quality Notification Groups, page 14-13
• Cloning a Notification Group, page 14-17
• Viewing Notification Group Configuration Details, page 14-18
• Deleting Device or Service Quality Notification Groups, page 14-18
• Suspending a Notification, page 14-18
• Resuming a Notification, page 14-19
Figure 14-1 shows an example of the Notification Groups page.
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Configuring Notifications
Chapter 14 Using Notifications
Figure 14-1 Notification Groups page
Table 14-2 describes the fields in the Group Administration and Configuration page.
Table 14-2 Fields on the Notification Groups Page
GUI Element Description/Action
Check box
Select one check box to edit or delete a notification.
column
Name column Notification group name.
Devices/Device
Groups
The devices or device groups that are configured for the
notification.
Events The event sets that cause the notification to be sent.
Destinations The type of notification that will be sent—e-mail, SNMP
trap, or syslog message—and the hostnames and e-mail
recipients it will be sent to.
Note The information shown in the destination box is
limited. If the information exceeds the limit, an
ellipses (...) is displayed. The complete information
will be shown in the tool tip.
Operating
The hours of the day during which the subscription is active.
Interval
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Table 14-2 Fields on the Notification Groups Page (continued)
GUI Element Description/Action
Status The notification group status; can be any of the following:
Filter drop-down
menu/Filter
button
Add >
Device-Based
Criterion button
Add > Service
Quality-Based
Criterion button
Clone button Starts the process of adding a notification group using a
Edit button Click to edit a notification criterion. See Adding and Editing
View button Displays the Notification Group Summary page, where the
Suspend button
Configuring Notifications
• Active—Operations Manager is using the notification
group while monitoring alerts to determine when to send
a notification.
• Suspended—The notification has been manually
suspended. Operations Manager will not use the
notification group unless you resume it.
• Inactive—During a period of the day when the
notification group is not scheduled to be active.
Enables you to filter what is displayed on the Notifications
Group page.
Click to add a device notification group. See Adding and
Editing Device Notification Groups, page 14-10.
Click to add a Service Quality notification group. See Adding
and Editing Service Quality Notification Groups, page 14-13.
Note A Service Quality-based criterion is useful only if
you have purchased a license for Service Monitor.
current notification group as a template. See Cloning a
Notification Group, page 14-17.
Device Notification Groups, page 14-10 and Adding and
Editing Service Quality Notification Groups, page 14-13.
configuration information for a notification group is
displayed.
• Temporarily stops sending notifications to a host.
• Temporarily stops sending notifications about a device
group.
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Note Overrides scheduled notification’s run time.
See Suspending a Notification, page 14-18.
Resume button
• Start sending notifications to a host again.
• Start sending notifications about a device group using a
previously suspended notification.
See Resuming a Notification, page 14-19.
Delete button Click to delete a notification group. See Deleting Device or
Service Quality Notification Groups, page 14-18.
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Configuring Notifications
Adding and Editing Device Notification Groups
This section describes the procedures for adding or editing a device notification group.
Note You can use existing notification groups as templates for creating new notification groups. For
procedures, see Cloning a Notification Group, page 14-17.
Step 1 Select Notifications > Notification Criteria.
Step 2 Do one of the following:
• To add a new criterion, click Add > Device-Based Criterion.
• To edit an existing criterion, select the check box for a device notification group and click Edit.
Depending on your selection, the Add Device-Based Criterion page or Edit Device-Based Criterion page
appears.
Step 3 Edit the information on the page, described in the following table.
Chapter 14 Using Notifications
GUI Element Description/Action
Device selector pane Expand device group folders and select check boxes for one or more
devices or device groups.
Note If you select a device group, the notification criterion will stay
up-to-date when devices are added or deleted from Operations
Manager only if you also select the Include updates to group
membership check box, page 14-11.
Criterion Name field Enter a name for the notification criterion.
Customer Identification
field
Enter any desired identifying information. If you leave this field empty, it
is displayed in notifications as follows:
• In e-mail and syslog notifications, it is left blank.
• In SNMP trap notifications, it is displayed as follows:
Customer ID: -
Customer Revision field Enter any desired identifying information. If you leave this field empty, it
is displayed in notifications as follows:
• In e-mail and syslog notifications, it is left blank.
• In SNMP trap notifications, it is displayed as follows:
Customer Revision: *
Alert Severity check
boxes
Select none, one, or more of the following:
• Critical.
• War ning.
14-10
• Informational.
Alert Status check boxes Select none, one, or more of the following:
• Active.
• Acknowledged.
• Cleared.
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GUI Element Description/Action
Event Set Type list box Select one.
Event Severity check
boxes
Event Status check boxes Select none, one, or more of the following:
Include updates to group
membership check box
Configuring Notifications
Select none, one, or more of the following:
• Critical.
• War ning.
• Informational.
• Active.
• Acknowledged.
• Cleared.
When selected, if devices are added to or deleted from Operations Manager,
the devices are also added to or deleted from the notification criterion. This
happens when the notification criterion includes a device group that the
devices belong to.
Deselect to maintain a static list of devices for any device groups included
in the notifications criterion.
Step 4 Click Next. The Destination: Edit Device Criteria page appears.
Step 5 Edit the information on this page as described in the following table.
GUI Element Description/Action
Always Active check box Schedules the notification group to always be active.
Active From: To: fields Select the hours of the day during which you want this notification group
to be active:
• From: HH:MM—Select hour and minute that the subscription
becomes active.
• To: HH:MM—Select the last hour and minute during which the
subscription is active.
By default, the values are from 00:00 to 00:00 and the subscription is
active for 24 hours.
Note Use this field, for example, to send e-mail notifications to a pager
during one shift and not during another.
Include Link to
Notification Details
check box
Select to include URLs in the notification from which users can directly
open the relevant page in Operations Manager for more information.
Deselect to omit URLs from notifications.
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Configuring Notifications
Chapter 14 Using Notifications
GUI Element Description/Action
Subscription Type radio
buttons
Trap Subscription Type fields
Hostname editable
column
Port editable column Enter a port number on which the host can receive traps. If the port number
Comments editable
column
E-Mail Subscription Type fields
SMTP Server field Enter a fully qualified DNS name or IP address for a Simple Mail Transfer
Select one at a time to enter data for each subscription type that you want
to include in this subscription:
• Trap—Enter data in the Trap Subscription Type fields, page 14-12.
• E-Mail—Enter data in the E-Mail Subscription Type fields, page
14-12.
• Syslog—Enter data in the Syslog Subscription Type fields, page
14-12.
Note Operations Manager does not save the data you enter until you
click Finish on the Subscription: Summary page. To go to the
Subscription: Summary page, click Next.
Enter an IP address or DNS name for the host.
is left unspecified (empty), the port defaults to 162.
(Optional) Enter a comment.
Protocol (SMTP) server. (The name of the default SMTP server might
already be displayed.)
Note To select from any nondefault SMTP servers in use by existing
subscriptions, click the SMTP Servers button.
Note For instructions on how to configure a default SMTP server, see the
Setting System-Wide Parameters Using System Preferences, page
19-12.
Sender Address field Enter the e-mail address that notifications should be sent from. If the
sender’s e-mail service is hosted on the SMTP server specified, you need
enter only the username. You do not need to enter the domain name.
Recipient Address(es)
field
Enter one or more e-mail addresses that notifications should be sent to,
separating multiple addresses with either a comma or a semicolon.
If a recipient’s e-mail service is hosted on the SMTP server specified, you
need to enter only the username. You do not need to enter the domain name.
Subject Only check box Select to include only the subject in the e-mail message.
Deselect to send a fully detailed e-mail message (default).
Syslog Subscription Type fields
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GUI Element Description/Action
Facility list Select a facility from the list (the default is Local Use 0). The Facility field
Location field (Optional) Enter location information (up to 29 characters). This
Hostname editable
column
Port editable column Enter a port number on which the syslog daemon is listening. If the port
Configuring Notifications
and the event/alert severity are used for the PRI portion of the syslog
message, as follows:
[Facility*8][Severity]
Event/alert severity values are as follows:
• Critical = 2
• War ning = 4
• Informational = 6
information will be populated in the syslog message.
Enter an IP address or DNS name for the host.
number is left unspecified (empty), the port defaults to 514.
Note The syslog daemon on the remote system (hostname) must be
configured to listen on a specified port.
Comments editable
(Optional) A comment.
column
Step 6 Click Next. The Notification Group Summary page appears, displaying all information entered on the
previous page.
Step 7 Click Finish. The notification information is saved.
Adding and Editing Service Quality Notification Groups
This section describes the procedures for adding or editing a service quality notification group.
Note You can use existing notification groups as templates for creating new notification groups. For
procedures, see Cloning a Notification Group, page 14-17.
Step 1 Select Notifications > Notification Criteria.
Step 2 Do one of the following:
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• To add a new group, click Add > Service Quality-Based Criterion.
• To edit an existing group, select the check box next to a service quality notification group and click
Edit.
Depending on your selection, the Add Service Quality-Based Criterion page or Edit Service
Quality-Based Criterion page appears.
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Configuring Notifications
Step 3 Edit the information on the page, described in the following table.
Chapter 14 Using Notifications
GUI Element Description/Action
Notification Criterion field Enter a name for the notification criterion.
Destination fields (Optional). To generate notifications for alerts and events on call
destinations, do the following:
1. Select an operator (Is Exactly, Contains, Begins With, Any).
2. Enter an appropriate value: Phone extension or IP address for an
endpoint, such as a voice gateway or a phone.
Source fields (Optional). To generate notifications for alerts and events on call sources,
do the following:
1. Select an operator (Is Exactly, Contains, Begins With, Any).
2. Enter an appropriate value: Phone extension or IP address for a voice
gateway or a phone.
Cisco 1040 ID fields (Optional). To generate notifications for alerts and events on particular
Cisco 1040s, do the following:
1. Select an operator (Is Exactly, Contains, Begins With, Any).
2. Enter the ID for a Cisco 1040. These typically start with a letter
followed by 3 digits, for example A100.
Phone Model list (Optional). To generate notifications for alerts and events on particular
phone models, enter a comma-separated list of Cisco IP phone models or
select them from a list:
1. Click the icon to open a selector.
2. Select a phone model from the list. To select more than one phone
model, hold down Ctrl while selecting.
3. Click OK.
Alert Severity check boxes Select any:
• Critical.
• War ning.
• Informational.
Alert Status check boxes Select any:
• Active.
• Cleared.
Event Severity check boxes Select any:
• Critical.
• War ning.
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• Informational.
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GUI Element Description/Action
Event Status check boxes Select any:
Event Description check
boxes
Cause check boxes Select any:
Configuring Notifications
• Active.
• Cleared.
For more information about event status, see Using the Service Quality
Alert Details Display, page 4-7.
Select any:
• Service Quality Issue.
• Critical Service Quality Issue.
• Multiple Service Quality Issues.
• Cisco 1040 Sensor Down.
Note For more information about these events, see Events Processed,
page D-1.
• Jitter.
• Latency.
Step 4 Click Next. The Destination: Edit Qov Criteria page appears.
Step 5 Edit the information on this page as described in the following table.
GUI Element Description/Action
Always Active check box Schedules the notification group to always be active.
Active From: To: fields Select the hours of the day during which you want this subscription to be
active:
• From: HH:MM—Select hour and minute that the subscription
becomes active.
• To: HH:MM—Select the last hour and minute during which the
subscription is active.
By default, the values are from 00:00 to 00:00 and the subscription is
active for 24 hours.
Note Use this field, for example, to send e-mail notifications to a pager
during one shift and not during another.
Include Link to
Notification Details
check box
Select to include URLs in the notification from which users can directly
open the relevant page in Operations Manager for more information.
Deselect to omit URLs from notifications.
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Configuring Notifications
Chapter 14 Using Notifications
GUI Element Description/Action
Subscription Type radio
buttons
Trap Subscription Type fields
Hostname editable
column
Port editable column Enter a port number on which the host can receive traps. If the port number
Comments editable
column
E-Mail Subscription Type fields
SMTP Server field Enter a fully qualified DNS name or IP address for a Simple Mail Transfer
Select one at a time to enter data for each subscription type that you want
to include in this subscription:
• Trap—Enter data in the Trap Subscription Type fields, page 14-16.
• E-Mail—Enter data in the E-Mail Subscription Type fields, page
14-16.
• Syslog—Enter data in the Syslog Subscription Type fields, page
14-16.
Note Operations Manager does not save the data you enter until you
click Finish on the Subscription: Summary page. To go to the
Subscription: Summary page, click Next.
Enter an IP address or DNS name for the host.
is left unspecified (empty), the port defaults to 162.
(Optional) Enter a comment.
Protocol (SMTP) server. (The name of the default SMTP server might
already be displayed.)
Note To select from any nondefault SMTP servers in use by existing
subscriptions, click the SMTP Servers button.
Note For instructions on how to configure a default SMTP server, see the
Setting System-Wide Parameters Using System Preferences, page
19-12.
Sender Address field Enter the e-mail address that notifications should be sent from. If the
sender’s e-mail service is hosted on the SMTP server specified, you need
enter only the username. You do not need to enter the domain name.
Recipient Address(es)
field
Enter one or more e-mail addresses that notifications should be sent to,
separating multiple addresses with either a comma or a semicolon.
If a recipient’s e-mail service is hosted on the SMTP server specified, you
need to enter only the username. You do not need to enter the domain name.
Subject Only check box Select to include only the subject in the e-mail message.
Deselect to send a fully detailed e-mail message (default).
Syslog Subscription Type fields
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GUI Element Description/Action
Facility list Select a facility from the list (the default is Local Use 0). The Facility field
Location field (Optional) Enter location information (up to 29 characters). This
Hostname editable
column
Port editable column Enter a port number on which the syslog daemon is listening. If the port
Configuring Notifications
and the event/alert severity are used for the PRI portion of the syslog
message, as follows:
[Facility*8][Severity]
Event/alert severity values are as follows:
• Critical = 2
• War ning = 4
• Informational = 6
information will be populated in the syslog message.
Enter an IP address or DNS name for the host.
number is left unspecified (empty), the port defaults to 514.
Comments editable
column
Step 6 Click Next. The Notification Group Summary page appears, displaying all information entered on the
previous page.
Step 7 Click Finish. The notification information is saved.
Cloning a Notification Group
You can use existing notification groups as templates for creating new notification groups.
Step 1 Select Notifications > Notification Criteria. The Notification Groups page appears.
Step 2 Select the check box next to the notification group that you want to use as the base for your new
notification group.
Step 3 Click Clone. Depending on your selection, the Clone Device-Based Criterion page or the Clone Service
Quality-Based Criterion page appears.
The rest of the procedures for cloning a notification group are the same as when a notification group is
edited. For further instructions, see the following:
• Adding and Editing Device Notification Groups, page 14-10
Note The syslog daemon on the remote system (hostname) must be
configured to listen on a specified port.
(Optional) A comment.
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• Adding and Editing Service Quality Notification Groups, page 14-13
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Configuring Notifications
Viewing Notification Group Configuration Details
Step 1 Select Notifications > Notification Criteria. The Notification Groups page appears.
Step 2 Select the check box next to a notification group.
Step 3 Click View. The Notification Group Summary page appears, displaying the following information:
• Notification Name.
• Notification Group Details—Alert, event, and device type information.
• Destination Details—Trap, e-mail, or syslog destination information.
Deleting Device or Service Quality Notification Groups
Step 1 Select Notifications > Notification Criteria. The Notification Groups page appears.
Step 2 Select the check box next to each notification group that you want to delete.
Chapter 14 Using Notifications
Step 3 Click Delete. A confirmation dialog box appears.
Step 4 Click Ye s to confirm.
Suspending a Notification
After you suspend a notification, Operations Manager stops using it until you resume it (see Resuming
a Notification, page 14-19).
You can suspend a subscription and resume it at any time. You can also schedule a period during the day
when you want a notification to be active. For more information, see Adding and Editing Device
Notification Groups, page 14-10.
Note After suspending a notification, the suspend button may still appear enabled. You cannot suspend an
already suspended notification. Clicking the Suspend button will have no effect on the notification. You
should use the Notification Groups page to determine the status of a notification.
Use this procedure to suspend any type of notification: e-mail, SNMP trap, or syslog.
Step 5 Select Notifications > Notification Criteria. The Notifications Group page appears.Select the check
box next to each notification group that you want to suspend.
Step 6 Click Suspend. A confirmation dialog box appears.
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Step 7 Click Ye s to confirm.
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Resuming a Notification
You can resume a notification when its status is Suspended. After resuming a notification it will go into
either active or inactive state depending on the time at which the notification group is resumed, and the
time of day settings for that notification group.
Resuming a notification group does not override its time of day settings. The group will resume to
operate as it did before suspension.
Note You can resume a notification group only after it has been suspended (it is in the Suspended state). You
cannot resume a notification group during its inactive time (it is in the Inactive state), even if the Resume
button is enabled.
Use this procedure to resume a suspended notification of any type: e-mail, SNMP trap, or syslog.
Step 1 Select Notifications > Notification Criteria. The Notification Group page appears. Select the check
box next to each notification group that you want to resume.
Step 2 Click Resume. A confirmation dialog box appears.
Step 3 Click Ye s to confirm.
Customizing Events
Customizing Events
You can customize event description and event severity for any event that is displayed in Operations
Manager.
Customizing events is described in the following sections:
• Where Customized Event Descriptions Are Displayed, page 14-19
• Where Customized Event Severity Is Displayed, page 14-20
• Customizing Event Description and Severity, page 14-20
• Restoring Default Event Descriptions and Severities, page 14-21
Where Customized Event Descriptions Are Displayed
When you customize an event description, the new description is reflected in all notifications—e-mail,
SNMP traps, and syslog—and on all user interfaces. For example, customized event descriptions are
displayed on the Alert Details page and in Alert History and Event History reports.
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Customizing Events
Where Customized Event Severity Is Displayed
When you customize event severity, it is reflected in all notifications—e-mail, SNMP traps, and syslog.
Operations Manager uses only the event severity levels in the following table.
Table 14-3 Event Severity Levels and Values that Operations Manager Uses
Chapter 14 Using Notifications
Value that
Operations Manager
Severity Level
Critical 0 0 2
Warn ing 1 1 4
Informational 2 2 6
You can specify a customized event severity level between 0 and 7. When generating traps, the severity
level you specify for the event is stored in the CISCO-EPM-NOTIFICATION-MIB and is sent in all
notifications.
Note When you customize event severity, Operations Manager continues to process the event based on its
default severity. Also, severity levels 3 through 7 are undefined in Operations Manager.
You can quickly and easily restore the default name and severity for any and all events.
Defines
Value That Operations Manager Writes to
Notifications
E-Mail and SNMP Traps Syslog Messages
Customizing Event Description and Severity
Note Default event names are displayed on the Event Customization page. For default event severity, locate
the event in Events Processed, page D-1.
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Step 1 Select Notifications > Event Customization. The Event Customization page appears, displaying the
information shown in the following table.
GUI Element Description/Action
Number column Numbers events serially from one.
Check box column Select to customize an event.
Event Code column Code number for the event. This number cannot be changed and is used to
map default names to customized names.
Default Description
column
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Default description for the event. This description is not editable.
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Chapter 14 Using Notifications
GUI Element Description/Action
Current Description
column
Current Severity column Select a severity for the event. For more information, see Where
Step 2 For each event that you want to customize:
a. Select the check box.
b. Enter any changes in the following fields:
• New Description—Enter a new description.
• New Severity—Select a new severity level from 0 to 7.
Step 3 Click OK to save your changes and apply them.
Customizing Events
This is an editable field. For more information, see Where Customized
Event Descriptions Are Displayed, page 14-19.
Customized Event Severity Is Displayed, page 14-20.
Note For default event severity levels, locate the event in Events
Processed, page D-1.
For additional information, please see the following topics:
• Getting Alert and Event Details, page 3-9
• Events Processed, page D-1
Restoring Default Event Descriptions and Severities
Step 1 Select Notifications > Event Customization. The Notification Customization page appears, displaying
the information shown in the following table.
GUI Element Description/Action
Number column Numbers events serially from one.
Check box column Select:
• The topmost check box to restore default description and severity to all
events.
• One or more check boxes in rows with events that you want restored
to default description and default severity.
Event Code column Code number for the event. This number cannot be changed and is used to
map default names to customized names.
Default Description
column
Default description for the event. This description is not editable.
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Customizing Events
Step 2 Select the check box for all events or select multiple check boxes for the events that you want to restore
Step 3 Click Restore Default Description.
Step 4 Apply your changes by clicking Yes when the confirmation window appears.
Chapter 14 Using Notifications
GUI Element Description/Action
Current Description
column
Current Severity column This is an editable field. However, you do not need to select a value to
to default description and severity.
For additional information, please see the following topics:
• Getting Alert and Event Details, page 3-9
This is an editable field. However, you do not need to enter any changes to
restore the default description.
restore the default severity.
Note For default event severity levels, locate the event in Events
Processed, page D-1.
• Events Processed, page D-1
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