Cisco Systems MD-110 User Manual
Ericsson MD-110 Serial Integration
Guide
Cisco Unity
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Text Part Number: OL-1290-01
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Ericsson MD-110 Serial Integration Guide
Copyright © 2001, Cisco Systems, Inc.
All rights reserved.
Preface v
Purpose v
Audience v
Organization vi
Conventions vi
Cisco Unity Documentation vii
Obtaining Documentation viii
Obtaining Technical Assistance x
CONTENTS
CHAPTER
CHAPTER
APPENDIX
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1 Ericsson MD-110 Serial Integration 1-1
Integration Overview 1-1
Integration Description 1-3
Configuring Cisco Unity for the Integration 1-5
Programming the Phone System 1-7
Testing the Integration 1-9
2 Dual Phone System Integration 2-1
Dual Phone System Integration Overview 2-1
Changing Cisco Unity Administrator Settings 2-3
Changing the Number of Installed Ports 2-8
A Exiting and Starting the Cisco Unity Software and Server A-1
Exiting the Cisco Unity Software A-1
Ericsson MD-110 Serial Integration Guide
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Contents
Shutting Down or Restarting the Cisco Unity Server A-2
Starting the Cisco Unity Software A-2
APPENDIX
B Assigning Dialogic Ports for a Dual Phone System Integration B-1
iv
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Purpose
Preface
This preface describes the purpose, audience, organization, and conventions of the
Ericsson MD-110 Serial Integration Guide. It also provides information on how
to obtain related documentation.
The Ericsson MD-110 Serial Integration Guide provides instructions for
integrating the phone system with the Cisco Unity voice messaging system. This
guide includes:
• An overview of the process.
Audience
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• The requirements for setting up the integration.
• A description of how the integration works.
• The features supported by the integration.
• Descriptions of procedural tasks.
The Ericsson MD-110 Serial Integration Guide is written for technicians who
configure the phone system and Cisco Unity to work with each other. This guide
requires knowledge of and access to both the phone system and the voice
messaging system.
Ericsson MD-110 Serial Integration Guide
v
Organization
Organization
Chapter 1 of the Ericsson MD-110 Serial Integration Guide describes the steps
needed to integrate the phone system and the voice messaging system.
Chapter 2 describes the steps needed for a “dual phone system integration”—an
integration of the voice messaging system with both Cisco CallManager and a
traditional, circuit-switched phone system at the same time.
Conventions
The Ericsson MD-110 Serial Integration Guide uses the following conventions.
Table 1 Ericsson MD-110 Serial Integration Guide conventions
Convention Description
boldfaced text Boldfaced text is used for:
Preface
• Key and button names. (Example: Click OK.)
vi
< >
(angle brackets)
(hyphen)
>
(right angle
bracket)
Ericsson MD-110 Serial Integration Guide
• Information that you enter. (Example: Enter
Administrator in the User Name box.)
Angle brackets are used around parameters for which you
supply a value. (Example: In the Command Prompt
window, enter ping <IP address>.)
Hyphens separate keys that must be pressed
simultaneously (for example, Ctrl-Alt-Delete).
A right angle bracket is used to separate selections that
you make:
• On menus. (Example: On the Windows Start menu,
click Settings > Control Panel > Phone and
Modem Options.)
• In the navigation bar of the Cisco Unity
Administrator. (Example: Go to System >
Configuration > Settings.)
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Preface
Cisco Unity Documentation
The Ericsson MD-110 Serial Integration Guide also uses the following
convention:
Caution Means reader be careful. In this situation, you might do something that could
result in equipment damage or loss of data.
Cisco Unity Documentation
Table 2 Cisco Unity Documentation Set
Document Location
Cisco Unity Customization Worksheets Available in PDF format on the Cisco Unity
Documentation compact disc and on Cisco.com at
http://www.cisco.com/univercd/cc/td/doc/product/
voice/c_unity/index.htm.
Cisco Unity Release Notes Available in print and on Cisco.com at
http://www.cisco.com/univercd/cc/td/doc/product/
voice/c_unity/index.htm.
AV-Cisco TSP Release Notes Available on Cisco.com at http://www.cisco.com/
univercd/cc/td/doc/product/voice/c_unity/index.htm.
Cisco Unity Installation Guide Available in print, and in HTML and PDF formats on
the Cisco Unity Documentation compact disc and on
Cisco.com at http://www.cisco.com/univercd/
cc/td/doc/product/voice/c_unity/index.htm.
Cisco Unity System Administration Guide Available in HTML and PDF formats on the
Cisco Unity Documentation compact disc and on
Cisco.com at http://www.cisco.com/univercd/
cc/td/doc/product/voice/c_unity/index.htm.
Also available in the Cisco Unity Administrator Help.
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vii
Preface
Obtaining Documentation
Table 2 Cisco Unity Documentation Set
Document Location
Cisco Unity Troubleshooting Guide Available in HTML and PDF formats on the
Cisco Unity Documentation compact disc and on
Cisco.com at http://www.cisco.com/univercd/
cc/td/doc/product/voice/c_unity/index.htm.
Also available in the Cisco Unity Administrator Help.
Cisco Unity User Guide Available in print and PDF formats on the Cisco Unity
Documentation compact disc and on Cisco.com at
http://www.cisco.com/univercd/
cc/td/doc/product/voice/c_unity/index.htm.
Cisco Unity at a Glance for Standard
Conversation card
Cisco Unity at a Glance for Optional
Conversation card
Available in print and PDF formats on the Cisco Unity
Documentation compact disc and on Cisco.com at
http://www.cisco.com/univercd/
cc/td/doc/product/voice/c_unity/index.htm.
Available in print and PDF formats on the Cisco Unity
Documentation compact disc and on Cisco.com at
http://www.cisco.com/univercd/
cc/td/doc/product/voice/c_unity/index.htm.
Obtaining Documentation
The following sections provide sources for obtaining documentation from Cisco
Systems.
World Wide Web
You can access the most current Cisco documentation on the World Wide Web at
the following sites:
• http://www.cisco.com
• http://www-china.cisco.com
• http://www-europe.cisco.com
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Preface
Documentation CD-ROM
Cisco documentation and additional literature are available in a CD-ROM
package, which ships with your product. The Documentation CD-ROM is updated
monthly and may be more current than printed documentation. The CD-ROM
package is available as a single unit or as an annual subscription.
Ordering Documentation
Cisco documentation is available in the following ways:
• Registered Cisco Direct Customers can order Cisco Product documentation
from the Networking Products MarketPlace:
http://www.cisco.com/cgi-bin/order/order_root.pl
• Registered Cisco.com users can order the Documentation CD-ROM through
the online Subscription Store:
http://www.cisco.com/go/subscription
Obtaining Documentation
• Nonregistered Cisco.com users can order documentation through a local
account representative by calling Cisco corporate headquarters (California,
USA) at 408 526-7208 or, in North America, by calling 800
553-NETS(6387).
Documentation Feedback
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submit technical comments electronically. Click Feedback in the toolbar and
select Documentation. After you complete the form, click Submit to send it to
Cisco.
You can e-mail your comments to bug-doc@cisco.com.
To submit your comments by mail, write to the following address:
Attn Document Resource Connection
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-9883
We appreciate your comments.
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Obtaining Technical Assistance
Obtaining Technical Assistance
Cisco provides Cisco.com as a starting point for all technical assistance.
Customers and partners can obtain documentation, troubleshooting tips, and
sample configurations from online tools. For Cisco.com registered users,
additional troubleshooting tools are available from the TAC website.
Cisco.com
Cisco.com is the foundation of a suite of interactive, networked services that
provides immediate, open access to Cisco information and resources at anytime,
from anywhere in the world. This highly integrated Internet application is a
powerful, easy-to-use tool for doing business with Cisco.
Cisco.com provides a broad range of features and services to help customers and
partners streamline business processes and improve productivity. Through
Cisco.com, you can find information about Cisco and our networking solutions,
services, and programs. In addition, you can resolve technical issues with online
technical support, download and test software packages, and order Cisco learning
materials and merchandise. Valuable online skill assessment, training, and
certification programs are also available.
Customers and partners can self-register on Cisco.com to obtain additional
personalized information and services. Registered users can order products, check
on the status of an order, access technical support, and view benefits specific to
their relationships with Cisco.
Preface
To access Cisco.com, go to the following website:
http://www.cisco.com
Technical Assistance Center
The Cisco TAC website is available to all customers who need technical assistance
with a Cisco product or technology that is under warranty or covered by a
maintenance contract.
Ericsson MD-110 Serial Integration Guide
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Preface
Contacting TAC by Using the Cisco TAC Website
If you have a priority level 3 (P3) or priority level 4 (P4) problem, contact TAC
by going to the TAC website:
http://www.cisco.com/tac
P3 and P4 level problems are defined as follows:
• P3—Your network performance is degraded. Network functionality is
noticeably impaired, but most business operations continue.
• P4—You need information or assistance on Cisco product capabilities,
product installation, or basic product configuration.
In each of the above cases, use the Cisco TAC website to quickly find answers to
your questions.
To register for Cisco.com, go to the following website:
http://www.cisco.com/register/
If you cannot resolve your technical issue by using the TAC online resources,
Cisco.com registered users can open a case online by using the TAC Case Open
tool at the following website:
Obtaining Technical Assistance
http://www.cisco.com/tac/caseopen
Contacting TAC by Telephone
If you have a priority level 1(P1) or priority level 2 (P2) problem, contact TAC by
telephone and immediately open a case. To obtain a directory of toll-free numbers
for your country, go to the following website:
http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml
P1 and P2 level problems are defined as follows:
• P1—Your production network is down, causing a critical impact to business
operations if service is not restored quickly. No workaround is available.
• P2—Your production network is severely degraded, affecting significant
aspects of your business operations. No workaround is available.
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Obtaining Technical Assistance
Preface
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Ericsson MD-110 Serial Integration
Integration Overview
Before performing the following integration steps, confirm that the Cisco Unity™
server is ready for the integration by completing the appropriate tasks in Chapters
1 through 3 of the Cisco Unity Installation Guide.
Integration Steps
Follow these steps to set up this integration.
1. Review the system and equipment requirements to confirm that all phone
system and Cisco Unity server requirements have been met. See the
“Requirements” section on page 1-2.
CHAPTER
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2. Configure Cisco Unity for the integration. See the “Configuring Cisco Unity
for the Integration” section on page 1-5.
3. Program the phone system and extensions. See the “Programming the Phone
System” section on page 1-7.
4. Test the integration. See the “Testing the Integration” section on page 1-9.
Ericsson MD-110 Serial Integration Guide
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