Cisco MCS-78 Series Error Code List

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Cisco MCS-78XX Boot Error Codes

Page 1 of 13Cisco - Cisco MCS-78XX Boot Error Codes

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Contents

Introduction
Prerequisites

Requirements
Components Used
Conventions

POST
POST Error Message
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Related Information

Introduction

This document is designed to help you determine the root cause of bootup
issues on the Cisco Media Convergence Server (MCS)-78xx servers.

Prerequisites

Requirements

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Cisco MCS-78xx server administration

Components Used

The information in this document is based on these software and hardware versions:

z

Cisco MCS-78xx series servers

z

Cisco MCS-78xx Operating System (OS) V2000.x or later

The information in this document was created from the devices in a specific lab environment. All of the
devices used in this document started with a cleared (default) configuration. If your network is live,
make sure that you understand the potential impact of any command.

Conventions

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paq

Page 2 of 13Cisco - Cisco MCS-78XX Boot Error Codes

Refer to Cisco Technical Tips Conventions for more information on document conventions.

POST

Power-On-Self-Test (POST) is a series of diagnostic tests that run automatically when the system is
turned on (small program contained in the BIOS). Most of the POST errors in this document are general.
However, others are related to Compaq-specific hardware.

POST checks these assemblies to ensure that the computer system functions properly:

z

System ROM

z

Keyboard

z

Power supply

z

System board

z

Memory

z

Memory expansion boards

z

Controllers

z

Diskette drives

z

Hard drives

z

Processor power modules

z

Fans

POST Error Message

If POST finds an error in the system, an error condition is indicated by an audible or visual message. If
an error code displays on the screen during POST or after you reset the system, use the instructions in
the POST Error Messages table found in this document.

Note:

Utility.

Many of the actions listed require you to run Diagnostics or the Compaq System Configuration

These utilities can be downloaded from the Compaq/HP web site per these steps:

1. Go to 'http://welcome.hp.com/country/us/en/support.html?pageDisplay=support'. You are then
redirected to http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?

lang=en&cc=us&swItem=MTX-UNITY-I13227&jumpid=reg_R1002_USEN .

The HP/Com

search window appears.

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Page 3 of 13Cisco - Cisco MCS-78XX Boot Error Codes

2. Fill out the exact model and OS of your server, then click

Locate Software

.

The Software/drivers page for this particular model appears.

3. Click

Utilities

.

4. Download the Diagnostics Utility and System Configuration Utility from this page.

Note:

The blue LED which is located at the front and rear of an HP MCS 78XX server is called
the Unit Identification light (UID). The UID is a feature of all DL servers that allows the user to
distinguish which server they are working on in the rack. The UID can be lit from the CIM
console, as well as at the server by pressing either the front or rear UID button. Once lit, the LED
is blue in order to help the user identify the unit.

The Recommended Action column lists the steps necessary to correct the problem. After completion of
each step, run the Diagnostics program to verify whether the error condition is corrected. If the error
code reappears, perform the next step, then run the Diagnostics program again. Follow this procedure
until Diagnostics no longer detects an error condition.

Probable

Source of

Problem

Recommended

Action

Error Code

Audible

Beeps

A Critical Error occurred
prior to this power-up.

Unsupported Processor Detected
System Halted

FATAL ROM ERROR: The
System ROM is not
properly programmed.

None

1 long,
1 short

1 long,
1 short

A
catastrophic
system error,
which cause
the server to
crash, has
been logged.

Processor not
supported by
current
system ROM.

ROM
programmed
in factory
incorrectly.

Run
Diagnostics.
Replace failed
assembly as
indicated.

Check
documentation
for supported
processors, and
if supported,
remove the
processor and
update the
system to latest
ROM.

Replace the
physical ROM
part.

101 - ROM Error

1 long,
1 short

System ROM
checksum.

Run
diagnostics.
Replace failed
assembly as
indicated.

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101 - I/O ROM Error

102 - System Board Failure

104 - ASR-2 Timer Failure

None

None

None

Options
ROM
checksum.

DMA, timers,
or other
system
boards have
failed.

System board
failure.

Page 4 of 13Cisco - Cisco MCS-78XX Boot Error Codes

Run
diagnostics.
Replace failed
assembly as
indicated.

Replace the
system board.
Run the
Compaq
System
Configuration
Utility.

Run
diagnostics.
Replace failed
assembly as
indicated.

162 - System Options
Not Set

163 - Time & Date Not Set

172 - Configuration Nonvolatile
Memory Invalid

177 - Configuration Not Complete

2 short

2 short

None

None

Configuration
incorrect.

Invalid time
or date in
configuration
memory.

Nonvolatile
configuration
corrupt or
jumper
installed.

Incomplete
system
configuration.

Run the
System
Configuration
Utility and
correct.

Run the
System
Configuration
Utility and
correct.

Run the
System
Configuration
Utility and
correct.

Run the
System
Configuration
Utility and
correct.

178 - Processor Configuration
Invalid

180 - Log Reinitialized

None

Processor
type or step
does not
match
configuration
memory.

Run the
System
Configuration
Utility and
correct.

None N/A N/A

Run
diagnostics.

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201 - Memory Error

203 - Memory Address Error

None RAM failure.

None RAM failure.

Page 5 of 13Cisco - Cisco MCS-78XX Boot Error Codes

Replace failed
assembly as
indicated.

Run
diagnostics.
Replace failed
assembly as
indicated.

207 - Invalid Memory
Configuration - check DIMM
(SIMM) Installation

208 - Invalid Memory Speed -
Check DIMM (SIMM) Installation

209 - Memory Detection Failure.
Check Memory Installation

None

1 long,
1 short

1 long,
1 short

Memory
module
installed
incorrectly.

The speed of
the memory
is too slow: o
xx00 =
expansion
board, o 00yy
= system
board.

Unable to
size memory.

Verify
placement of
memory
modules.

The speed of
the memory
modules must
be 60 ns.
Verify the
speed of the
memory
modules
installed and
replace if
slower than 60
ns.

Check DIMM
Installation and
if error persists,
call the
Compaq
service
provider.

211 - Cache Switch Set
Incorrectly

212 - System Processor
Failed/Mapped out

214 - DC-DC Converter Failed

None

1 short

None

Switch not
set properly
during
installation or
upgrade.

Processor in
slot x failed.

PowerSafe
Module (DC­DC
Converter)
failed.

PPM

Verify switch
settings.

Run
diagnostics and
replace failed
processor.

Run
diagnostics.
Replace failed
assembly as
indicated.

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215 - Processor Power Module
has lost Redundancy
in Socket x

None

(Processor
Power
Module)
(DC-DC
Converter)
has lost
redundancy.

Page 6 of 13Cisco - Cisco MCS-78XX Boot Error Codes

Run
Diagnostics.
Replace failed
assembly as
indicated.

216 - Voltage Regulator Module
for Processor x
no longer redundant.

216 - Processor PPM has
lost Redundancy Module X

218 - Cache Accelerators
Not Installed.
System Halted.

219 - Tag Update Rules
SRAM Failure.
System Halted

219 - Snoop Rules SRAM Failure.
System Halted

None

None

None

None

None

Redundancy
failed in
PPM.

Indicated
PPM (DC­DC
Converter)
has lost
redundancy.

Cache
Accelerators
not installed
or improperly
installed.

Catastrophic
chipset
failure.

Catastrophic
chipset
failure.

Replace the
PPM to restore
redundancy.

Replace failed
assembly as
indicated.

Check the
Cache
Accelerator
installation.

Call the
Compaq
service
provider.

Call Compaq
service
provider.

220 - Cache Accelerator
Slot x initialization Failed.
System Halted.

221 - Power Fault On
Processor Bus X

301 - Keyboard Error

301- Keyboard Error or Test
Fixture Installed

None

None

None

None

Cache
Accelerator
in slot x
improperly
installed or
bad.

A PPM on
indicated bus
is in a failed
state.

Keyboard
failure.

Keyboard
failure.

Check Cache
Accelerator
installation and
if properly
installed,
replace.

Run
Diagnostics.
Replace failed
assembly as
indicated.

Turn off the
computer, then
reconnect the
keyboard.

Replace the
keyboard.

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Page 7 of 13Cisco - Cisco MCS-78XX Boot Error Codes

zz-301 - Keyboard Error

303 - Keyboard Controller Error

304 - Keyboard or System
Unit Error

None

None

None

Keyboard
failure. (zz
represents the
Keyboard
Scan Code.)

System
board,
keyboard, or
mouse
controller
failure.

Keyboard,
keyboard
cable, or
system board
failure.

1. A key is
stuck. Try to
free it. 2.
Replace the
keyboard.

1. Run
Diagnostics. 2.
Replace failed
assembly as
indicated.

1. Make sure
the keyboard is
attached.

2. Run
Diagnostics to
determine
which is in
error.

40X - Parallel Port X Address
Assignment Conflict

601 - Diskette Controller Error

605 - Diskette Drive Type Error

2 short

None

2 short

Both external
and internal
ports are
assigned to
parallel port
X.

Diskette
controller
circuitry
failure.

Mismatch in
drive type.

3. Replace the
part indicated.

Run the
System
Configuration
Utility and
correct.

1. Make sure
the diskette
drive cables are
attached.

2. Replace the
diskette drive
and/or cable.

3. Replace the
system board.

Run the
System
Configuration
Utility to set
the diskette
type correctly.

Both external Run the

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Page 8 of 13Cisco - Cisco MCS-78XX Boot Error Codes

1151 - Com Port 1 Address
Assignment Conflict

1152 - Com Port 2, 3, or
4 Address Assignment Conflict

1610 - Temperature violation
detected. Waiting for
system to cool.

1611 - Fan Failure detected.

1611 - I/O Fan (Fan X)
failure detected.

2 short

2 short

2 short

2 short

2 short

and internal
serial ports
are assigned
to COM1.

Both external
and internal
serial ports
are assigned
to COM2,
COM3, or
COM4.

Ambient
system
temperature
is too hot.

Required fan
not installed
or spinning.

I/O fan has
failed.

System
Configuration
Utility and
correct.

Run the
System
Configuration
Utility and
correct.

Check the fan
in the system
environment.

Check fans.

Replace the
failed fan.

161l - CPU Fan (Fan X)
failure detected.

1612 - Primary power
supply failure.

1613 - Low System Battery
on power.

1615 - Power Supply Failure,
Power Supply Unplugged,
or Power Supply Fan
Failure in Bay X.

1617 - Fan controller
not responding.

1617 - I/O Fan controller
not responding.

2 short

2 short

None

None

2 short

2 short

CPU fan has
failed.

Primary
power supply
has failed.

Real time
clock system
battery is
running low.

A power
supply has
failed.

Fan controller
failure.

I/O fan
controller
failure.

Replace the
failed fan.

Replace power
supply as soon
as possible.

Run
diagnostics.
Replace failed
assembly as
indicated.

Replace or
check specified
power supply.

Check and
replace failed
controller
assembly.

Check and
replace failed
controller
assembly.

1617 - CPU Fan controller
not responding.

2 short

CPU fan
controller

Check and
replace missing
or failed

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failure. controller

assembly.

Page 9 of 13Cisco - Cisco MCS-78XX Boot Error Codes

1618 - PCI slots powered down.
Check PCI hot plug
enabler connectors.

1620 - Locked SCSI Bus
Detected. Verify SCSI bus
cabling. System halted.

1621 - Current SCSI Jumper
Board Not Installed.

1622 - Internal SCSI Jumper
Board Not Installed.

None

None

None

None

PCI hot plug
enabler is
missing or
failed.

SCSI bus
failure.

Improper
SCSI bus
cabling.

The system
has detected
that the array
enabler board
is not
installed.

Check and
replace missing
or failed
controller
assembly.

1. Run
diagnostics.

2. Replace
failed assembly
as indicated.

Check
documentation
for proper
SCSI bus
cabling.

Install the array
enabler board.

1703 - SCSI cable error
detected. Internal SCSI
cable not attached
to system board
connector. System halted.

1720 - Slot x Drive
Array - SMART Drive
Detects Imminent
Failure SCSI:
Port y: SCSI ID x

None

None

Incorrect
cabling.

Indicated
drive has
reported a
SMART
predictive­failure
condition and
can fail at
some time in
the future.

Ensure that the
integrated
SCSI controller
has SCSI
termination
attached.

1. If the drive
is part of a
nonfault­tolerant
configuration,
back up all data
before you
replace the
drive and
restore all data
afterward. If
the drive is part
of a fault­tolerant
configuration
do not replace
the drive unless

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1721 - Slot x Drive
Array - Drive parameter
tracking predicts
imminent failure. The
following devices
should be replaced
when conditions permit.
Do not replace
the drive unless all
other drives in the
array are online.
Back up data before
replacing drive(s)if
using RAID 0.

None

Monitor and
performance
threshold
exceeded
condition.

Page 10 of 13Cisco - Cisco MCS-78XX Boot Error Codes

all other drives
in the array are
online.

2. Press F1 to
resume.

Replace the
drive when it is
reasonable. The
drive has not
failed, but
Compaq
recommends
you replace the
drive.

1724 - Slot x Drive
Array - Physical Drive
Position Change(s)
Detected- Logical drive
configuration has automatically
been updated.

1726 - Slot x Drive Array-
Array Accelerator Memory Size
Change Detected

None

None

Logical drive
configuration
has been
updated
automatically
following
physical drive
position
changes.

Indicates
array
accelerator
configuration
has been
updated
automatically
due to
replacement
of array
accelerator
(or controller)
with one
having
different
memory size.

Press F1 to
resume.

Press F1 to
resume.

Controller
has detected
an additional
array of
drives that

10/2/2008http://kbase.cisco.com/paws/servlet/ViewFile/12138/mcs_boot.xml?convertPaths=1

1727 - Slot x Drive Array-
New Logical Drive(s) Attachment
Detected. If more than 32
logical drives, this message
will be followed by:
Auto-configuration failed:
Too many logical drives.

None

was attached
when the
power drive
configuration
information
has been
updated to
add the new
logical
drives. The
maximum
number of
logical drives
supported is

32.
Additional
logical drives
are not added
to the
configuration.

Page 11 of 13Cisco - Cisco MCS-78XX Boot Error Codes

Press F1 to
resume.

1729 - Disk consistency
initialization
in progress RAID 4/5
performance may be lower
until Auto Reliability
Monitoring has completed
automatic parity consistency
initialization.

1730 - Fixed Disk 0 does not
support DMA Mode.

None

None

Normal
operation.

Hard drive
error.

This message
is normal
following the
initial
configuration
of RAID 4 or
RAID 5 logical
drives. This
POST message
goes away and
performance of
the controller
improves after
the parity data
is initialized by
ARM (an
automatic
process that
runs in the
background on
the controller).

Run the
System
Configuration
Utility and
correct.

1731 - Fixed Disk 1 does not

None

Hard drive

Run the
System
Configuration

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N

Page 12 of 13Cisco - Cisco MCS-78XX Boot Error Codes

support DMA Mode.

error. Utility and

correct.
Run the

1740 - Fixed Disk O failed
Set Block Mode.

None

Hard drive
error.

System
Configuration
Utility and
correct.

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