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Text Part Number: OL-12586-02
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Initial Release: May 5, 2008, OL-12586-02
Last Revised: August 4, 2008
General Description
The Cisco TelePresence Multipoint Switch (CTMS) is designed to support multipoint (multi-location)
Cisco TelePresence meetings for up to 48 table segments (48 single-screen systems, 16 three-screen
systems, or a mix of both) in a single meeting. Ta ble 1 summarizes some of the features of the CTMS:
Table 1CTMS Features
FeatureBenefit
ScalabilityCTMS is designed to support small workgroup applications to large
Simple scheduling and
“one-button-to-push” dialing
Scheduled and non-scheduled
meeting support
Audio add-onAudio only participants can be added to any multipoint meeting
Video switchingVoice-activated site and segment video switching supported.
Video announceUpon joining the meeting, Cisco TelePresence rooms will be shown
Comprehensive diagnosticsDiagnostics features include system status information, alarms,
Call detail recordsCall records provide meeting beginning and ending information as
Cisco TelePresence multipoint meetings. Up to 48 table segments
are supported.
CTMS and integration to Cisco TelePresence System Manager
(CTS-Manager) allows scheduling through the enterprise calendar
(for example, Microsoft Outlook) and easy one-button-to-push call
launch for both point-to-point and multipoint meetings.
During an active meeting, the conference manager can add another
party using the CTMS Administration software.
using the audio add-on feature supported by CTS endpoints.
to all other rooms for two seconds. This prevents a muted room from
joining without being noticed.
downloadable error logs and Simple Network Management Protocol
(SNMP) support.
CTMS Release 1.1 now supports up to 48 table segments (48 single-screen systems, 16 three-screen
systems, or a mix of both) in a single Cisco TelePresence conference.
Cisco TelePresence Interoperability With Legacy Video Conferencing Devices
Cisco TelePresence is based on open standards, including SIP, H.264. AAC-LD and G.711. With Cisco
TelePresence System (CTS) Release 1.3 and CTMS Release 1.1, Cisco TelePresence now supports
interoperability between Cisco TelePresence systems and traditional video conferencing/video
telephony endpoints using the Cisco Unified Video Conferencing 3500 series MCU (CUVC).
System Requirements
• Cisco MCS-7845-H2 or MCS-7845-I2 Media Convergence Server
• Cisco TelePresence Manager, Release 1.3
• Cisco Unified Communications Manager (Unified CM), Release 6.0 or later
• Cisco TelePresence System software, Release 1.3
• CTS-1000 and/or CTS-3000 systems
CTMS Administration Guide
The CTMS Administration Guide is organized into the following chapters:
• Chapter 1: “Using CTMS Administration Software”
This section provides information about the CTMS Administration software interface
• Chapter 2: “Configuring Cisco Unified Communications Manager for CTMS”
This section provides instructions on how to configure Cisco Unified Communications Manager
(Unified CM) so that is supports CTMS functionality.
Obtaining Documentation, Obtaining Support, and Security Guidelines
• Chapter 7: “Troubleshooting the CTMS System”
This section describes how to view and categorize system error messages and alerts, and how to filter
and download log files.
• Chapter 8: “Interoperability with Legacy Video Conferencing Devices”
This section describes how to configure settings in Unified CM ,CTMS and Cisco Unified Video
Conferencing MCUs (CUVC) to support Cisco TelePresence Interoperability.
• Appendix A: “Command Line Interface (CLI) Commands:
This section includes CLI commands that can be used to configure CTMS.
Obtaining Documentation, Obtaining Support, and Security
Guidelines
For information on obtaining documentation, obtaining support, providing documentation feedback,
security guidelines, and also recommended aliases and general Cisco documents, see the monthly
What’s New in Cisco Product Documentation, which also lists all new and revised Cisco technical
documentation, at:
Initial Release: May 5, 2008, OL-12586-02
Last Revised: August 4, 2008
• Overview, page 1-9
• User Interface, page 1-10
• System Information, page 1-12
Administrators use the CTMS Administration software to configure, to maintain, to monitor and to
troubleshoot multipoint switching. Administrative tasks include the following:
OL-12586-02
• Configuring system settings. These tasks include configuring general system settings, Cisco
TelePresence Manager (CTS-Manager) settings, and access management settings (such as
administrative roles), System settings tasks are described in “Chapter 4: Configuring CTMS
Administration Software.”
• Managing meetings. These tasks include defining meeting templates, defining static and ad hoc
meetings and managing active meetings, as well as being able to observe information about
scheduled meetings. Meeting management tasks are described in “Chapter 5: Managing Meetings.”
• Monitoring the system. These tasks include restarting the system and monitoring a variety of system
processes. System monitoring tasks are described in “Chapter 6: Monitoring CTMS System
Processes.”
• Troubleshooting the system. These tasks include monitoring system errors and log files to determine
the causes of system errors. Troubleshooting is described in “Chapter 7: Troubleshooting the CTMS
System.”
Prior to configuring CTMS Administration software, you must configure Cisco Unified
Communications Manager (Unified CM) to support multipoint switching. Unified CM for CTMS
configuration tasks are described in “Chapter 2: Configuring Cisco Unified Communications Manager
for CTMS.”
Installing CTMS Administration software is described in “Chapter 3: Installing CTMS Administration
Software.”
CTMS administration software recognizes three different administrative roles; access to task folders is
dependent on defined administrative roles.
• Administrators: Administrators have the authority to perform all tasks associated with CTMS,
including configuring system settings, managing multipoint meetings, maintaining, monitoring and
troubleshooting CTMS. Administrators have access to all folders in CTMS Administration software.
• Meeting Scheduler: Meeting Schedulers have the authority to perform multipoint meeting
management tasks, such as defining meeting templates, and setting up (and breaking down, as
necessary) ad hoc, static and scheduled meetings. Meeting Schedulers have access to the Meeting
Management folder in CTMS Administration software.
• Diagnostic Technicians: Diagnostic Technicians have the authority to perform CTMS monitoring
and troubleshooting tasks. Diagnostic Technicians have access to the Troubleshooting and
Monitoring folders in CTMS Administration software.
Administrative role configuration is described in “Chapter 4: Configuring CTMS Administration
Software.”
Chapter 1 Using CTMS Administration Software
User Interface
CTMS Administration software user interface is similar to the interface used in Cisco TelePresence
System Administration software and Cisco TelePresence Manager software. The user interface is
organized as follows:
• Header, page 1-11
• System Status, page 1-11
• Navigation Pane, page 1-12
• Content Area, page 1-12
Figure 1-1 shows an example of the CTMS Administration software user interface.
Figure 1-1CTMS Administration Software User Interface
User Interface
Header
System Status
The header at the top of all CTMS Administration windows lists the name of the software application
and provides links for the following functions:
• Admin—Roll your cursor over “Admin” to display the name of the user current logged in to CTM
Administration.
• Logout—Click to log out of the system.
• Help—Click to display online help for using the CTMS Administration.
• About—Click to display software version and licensing information.
System status is always in view in the lower left corner of the CTMS Administration window. The system
status is updated every 60 seconds. Click the Refresh button in the upper right corner of the box to obtain
an immediate update.
The system status box shows the following information:
• Active meetings: Shows the number of meetings currently in progress.
• Errors: Shows the total number of system errors that are defined as either CRIT or ERROR. If the
total number of system errors is 0, a green check is displayed. If the total number of system errors
is more than 0, a red cross is displayed. System errors are described in “Chapter 7: Troubleshooting
the CTMS System.”
• Warnings: Shows the total number of system errors defined as WARN. If the total number of system
• Status: Shows the current state of all system processes. If all system processes are in the RUNNING
Navigation Pane
In the navigation pane at the left side of the CTMS Administration window, the System Configuration,
Meeting Management, Troubleshooting, and Monitoring folders display lists of tasks associated with
CTMS. Lists of tasks are also displayed in the content area of the window when you click any folder in
the navigation pane. Click the task name or the arrows in the left panel, or click the highlighted name in
the content area to navigate to tasks.
Content Area
Chapter 1 Using CTMS Administration Software
errors is 0, a green check is displayed. If the total number of system errors is more than 0, a red cross
is displayed. System warnings are described in “Chapter 7: Troubleshooting the CTMS System.”
state, a green check is displayed. If one or more processes are in the STOPPED state, a red check is
displayed. System processes are described in “Chapter 6: Monitoring CTMS System Processes.”
The right frame is the content area. When you select a folder or a task from the navigation pane, the
content associated with that item displays in the content area. The gray bar above the content area shows
the navigational path so you can quickly identify where you are at any time.
System Information
Choose System Information from the Navigation Pane to view information about the
Cisco TelePresence Multipoint Switch. The information displayed under System Information is
configured during CTMS software installation.
• SKU
• Hostname: Hostname of the CTMS.
• IP Address: IP address of the Cisco TelePresence Multipoint Switch.
• Hardware Model: Cisco MCS 7800 Series Media Convergence Server on which the Cisco
TelePresence Multipoint Switch is running.
• Software Version: Version of CTMS Administration software currently installed.
Configuring Cisco Unified Communications
Manager for CTMS
Initial Release: May 5, 2008, OL-12586-02
Last Revised: August 4, 2008
• Overview, page 2-13
• Prerequisites, page 2-14
• Logging into the Unified CM Administration Application, page 2-14
• Creating a SIP Trunk Security Profile, page 2-14
• Creating a SIP Trunk, page 2-15
• Configuring a Route Pattern, page 2-16
Overview
• Configuring a Route Pattern, page 2-16
Before installing the CTMS Administration software on your Cisco MCS-7845 Media Convergence
Server, you need to perform the following configuration tasks in Cisco Unified Communications
Manager (Unified CM):
• Create a SIP security profile. This security profile will be used on the SIP trunk between CTMS and
Unified CM.
• Create a Session Initiation Protocol (SIP) trunk. The SIP trunk is used for communication between
Unified CM and CTMS.
• Create route patterns. A route pattern comprises a string of digits (an address) and a set of associated
digit manipulations that route calls to a route list or a gateway. Route patterns are used for routing
conferences numbers to the CTMS.
Chapter 2 Configuring Cisco Unified Communications Manager for CTMS
Prerequisites
Prerequisites
Before starting the tasks in this chapter, make sure that the following conditions are met or that you
understand the following information:
• Unified CM is running and using version 6.0 or later software.
• Cisco TelePresence System is running version 1.2.3 or later software. For interoperability with
legacy video conferencing devices, Cisco TelePresence System must be running version 1.3 or later
software.
For additional information about configuring Unified CM for Cisco TelePresence System, refer to the
Cisco Unified Communications Manager Installation Guide for the Cisco TelePresence System.
Logging into the Unified CM Administration Application
To log into the Unified CM Administration application:
Step 1Open a web browser.
Step 2Access a web browser that is supported by the Unified CM Administration application from any user PC
in your network. In the address bar of the web browser, enter the following URL:
https://
CUCM-server-name
where CUCM-server-name is the name or IP address of the server.
NoteYou may need to specify the address of the server where Unified CM is installed. If your network
uses DNS services, you can specify the hostname of the server. If your network does not use
DNS services, you must specify the IP address of the server.
Step 3Log in with your assigned administrative privileges.
Step 4Select Cisco Unified Communications Manager Administration in the Navigation field at the upper
right corner of the page and click Go to return to the Cisco Unified Communications Manager
Administration home page.
Step 5Click the Save button at the bottom of the page.
Configuring a Route Pattern
A route pattern allows a Unified CM-managed device to access another device by dialing its number.
Such devices may include gateways, Cisco TelePresence Multipoint Switch (CTMS) systems, or Cisco
Unified Video Conferencing (CUVC) MCUs. Each device requires its own unique route pattern.
To configure a route pattern:
Step 1Click Call Routing. Under Route/Hunt, click Route Pattern.
Step 2Click the Add New button at the bottom or click the + sign at the top of the Route Pattern Configuration
page.
Step 3Enter the settings as indicated in Tab l e 2- 3 to configure the SIP trunk. Leave default settings for fields
not included in Table 2- 3.
.
Table 2-3Route Pattern Configuration Settings
Chapter 2 Configuring Cisco Unified Communications Manager for CTMS
FieldRequiredSetting
Pattern Definition
Route PatternYesEnter the route pattern, including numbers and
Description—Enter a text string describing this route pattern.
Gateway/Route ListYesSelect the SIP trunk that you created for CTMS.
Call ClassificationYesSelect OnNet.
Step 4Click the Save button at the bottom of the page.
wildcards (do not use spaces); for example, for
NANP, enter 9.@ for typical local access, or
8XXX for a typical private network numbering
plan. The uppercase characters A, B, C, and D are
valid characters.
NoteSee the “Wildcards and Special
Characters in Route Patterns and Hunt
Pilots” section in the Cisco CallManager System Guide for more information about
wildcards.
Initial Release: May 5, 2008, OL-12586-02
Last Revised: August 4, 2008
Contents
• Prerequisites, page 3-17
• Installing the CTMS Administration Software, page 3-18
Prerequisites
Before you install the Cisco TelePresence Multipoint Switch (CTMS) Administration software system
files, you need the following equipment and information:
CHA PTER
3
• Cisco TelePresence System (CTS)-1000 Release and/or CTS-3000 assembled and configured to
support TelePresence conferencing. For more information, refer to the following guides:
–
Cisco TelePresence System Release 1.3 Administrator's Guide
–
Cisco TelePresence 3000 Assembly, Use & Care, and Field Replacement Unit Guide
–
Cisco TelePresence 1000 Assembly, Use & Care, and Field Replacement Unit Guide
• Cisco MCS-7845-H2 or MCS-7845-I2 Media Convergence Server, installed and connected to a
Domain Name System (DNS) server and your network.
• Console able to access the Cisco MCS-7845-H2 Series Media Convergence Server.
• DVD that contains the CTMS Administration software application.
• Cisco Unified Communications Manager (Unified CM) 6.0 or higher configured to support CTS
Release 1.3 and integrated to work with CTMS, meaning that a SIP security profile, SIP trunk, and
route pattern specific to CTMS have been created. For more information about Unified CM for CTS
configuration, refer to Cisco Unified Communications Manager Installation Guide for the Cisco TelePresence System.
To install the CTMS Administration software application:
Step 1Insert the CTMS Administration software application DVD into the appropriate drive in the Cisco
MCS-7800 Series Media Convergence Server and boot up the host.
Step 2Media Check: The system asks if you wish to perform a media check on the inserted DVD. Select Ye s
or No and press the Enter key. If you select No, the system bypasses the media check. If you select Yes ,
the system performs a checksum to make sure that the media on the DVD is intact. When the checksum
has successfully completed, select Okay and press the Enter key.
NoteIf the checksum fails, it could be because of a problem with either the DVD or the DVD drive.
The DVD or the DVD drive could need cleaning; the DVD data could be corrupted; or the
software image you are trying to load could be the wrong image.
Step 3Hard Drive Check: The system then checks the status of the hard drives in the server. When cued to
update BIOS, press the Enter key to continue.
Step 4Platform Installation Wizard: Select Proceed and press the Enter key to continue.
Step 5Automatic Negotiation of Ethernet NIC Speed and Duplex: Select Yes and press the Enter key to
continue.
Step 6DHCP: Cisco Systems recommends that you use a static IP address instead of DHCP. Select No to define
a specific static IP address and press the Enter key. Enter the following information:
• Hostname: Hostname of the CTMS server
• IP Address: IP address of the CTMS server
• IP Mask: Subnet mask for the CTMS server IP address
• Gateway Address: IP address for the gateway to the CTMS server
Select Okay and press the Enter key to continue.
Step 7DNS Client: Select Yes and press the Enter key. Enter the following information:
• Primary DNS: IP address of the primary DNS server
• Secondary DNS: IP address of the secondary DNS server
• Domain: Domain name for your company
Select Okay and press the Enter key to continue.
Step 8Platform Administrator Username and Password: Enter the following information:
• Administration ID
• Password
• Confirm Password
3-18
Select Okay and press the Enter key to continue.
Step 9Certificate Information: Enter the following information:
Step 10Network Time Protocol (NTP) Client Information: Enter the following information:
• NTP Server 1: IP address of the primary NTP server
• NTP Server 2: IP address of the secondary NTP server
• NTP Server 3 through 5: IP addresses of additional NTP servers
Select Okay and press the Enter key to continue.
NoteThe NTP servers identified must be the same for CTMS, CTS and CTM. It is recommended that
you provide at least three NTP servers.
Step 11Platform Configuration Confirmation: Select Okay to continue with installation. select Back to go to
previous screens in the installation procedure, or Cancel to abort the installation. When you have made
your selection, press the Enter key. If you select Okay, platform and application installation takes
approximately 30 to 45 minutes. During installation, allow the default selection for the custom kernal to
proceed.
Step 12After the CTMS Administration software application files have been installed, the system automatically
reboots. The system then performs a check of the network connectivity and setup. If the system
determines that any of the information you entered during the preceding steps is incorrect, a message is
displayed on the console, giving the you the following options:
Installing the CTMS Administration Software
• Retry: Select this option (and press the Enter key) to retry the installation procedure.
• Review: Select this option (and press the Enter key) if you need to change any of the data you entered
during the preceding installation steps. If you select this option, navigate to the appropriate
installation data entry screen, re-enter the data, and then proceed to the Platform Configuration
screen to re-initiate installation.
• Halt: Select this option (and press the Enter key) if you need to abort installation.
• Ignore: Select this option (and press the Enter key) to ignore the system warning.
Step 13After the network connectivity and setup check, the system reboots again. Following this reboot, the
CTMS Administration software log-on screen is displayed. Enter your username and password to
continue with CTMS Administration software configuration.
Configuring and Editing Unified CM Settings, page 4-33
–
Configuring and Editing SIP Profile Settings, page 4-33
• Configuring and Editing Cisco TelePresence Manager Settings, page 4-35
• Configuring and Editing Access Management, page 4-36
• Upgrading Software Version, page 4-40
• Interface Failover, page 4-41
The following sections describe the System Configuration parameters for the Cisco TelePresence
Multipoint Switch (CTMS). System Configuration is divided into the following areas:
System Settings are initially configured during Cisco TelePresence Multipoint Switch (CTMS)
Administration software set up. Use the System Settings to make changes to these initial settings. System
Settings consists of four configuration areas:
• Editing IP Settings, page 4-22
• Editing Access Settings, page 4-23
• Configuring and Editing QoS Settings, page 4-24
• Configuring and Editing Resource Management, page 4-28
Step 1Click System Settings under the System Configuration folder in the Navigation Pane.
Step 2Click the IP Settings tab. IP Settings screen displays a table providing the IP Settings fields. Most of the
settings displayed on the IP Settings screen are configured during initial installation of the CTMS
Administration software. Only three fields can be configured on this screen:
• IP Address
• Subnet Mask
• Default Gateway
Edit settings (as needed) as described in Ta b l e 4- 1
configuration fields. All of the settings on the Access Screen are derived from settings you configured
in Cisco Unified Communications Manager (Unified CM).
Edit settings (as needed) as described in Ta b l e 4- 2
Table 4-2Access Settings
Field or ButtonSetting
Route Pattern StartDefines the first number in your defined route pattern as configured
in Unified CM.
Route Pattern EndDefines the last number in your defined route pattern as configured
in Unified CM.
Access NumberDisplays the first number in the route pattern as defined in
Unified CM. CTMS Administration software (CTMSA)
automatically selects that number as the access number. That number
is used for scheduled meetings and cannot be used for static
meetings.
Access NameDescriptive name for the access number. Maximum number of
characters is 20.
• To register new or modified settings, click Apply.