Cisco M5 Basic User's Manual

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Cisco IP Phone Basic User Guide

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Table of Contents

1. Finding Your Way Around the Handset ................................. 3

The Help Button ..................................................................... 4

2. Basic Features ......................................................................... 5

Placing a Call ........................................................................... 5

Answering a Call ..................................................................... 6

Ending a call ............................................................................ 6

Setting up Greetings for Voice Mail....................................... 6

Accessing Voice Mail .............................................................. 8

3. Advanced Features ................................................................. 9

Placing a Call on Hold ............................................................. 9

Answering a Second Call ........................................................ 9

Making a Second Call ........................................................... 10

Transferring a Call (TRNSFR) ................................................ 10

Call Forwarding ..................................................................... 10

Do Not Disturb (DND) ........................................................... 11

Park (PARK) ........................................................................... 11

Conference Call (ConfAll) ..................................................... 12

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1. Finding Your Way Around the Handset

You can use the illustrations below to identify buttons and hardware on your
phone.

If you have a modern mobile phone you should find navigating the Cisco IP
Phone menus similarly intuitive.

To the right of the DISPLAY (3) are the LINE BUTTONS (4). The LINE BUTTONS
(4) are used to toggle between calls and display which lines on a phone are in
use. The Cisco 7941 has two LINE BUTTONS (4) whilst the Cisco 7961 has six.
This is the only difference between these two phones.

At the bottom of the DISPLAY (3), the SOFT KEY (2) functions are displayed.
These functions are context based and change depending on the state of the
phone. Examples of phone states are idle, in-call or completing a function. The

SOFT KEYS (2) give you simple access to the most used functions when a phone

is in a particular state.

In the illustration above the phone is in the idle state. You can see the SOFT

KEYS (2) display: REDIAL, SPDIAL, PICKUP, and MORE (Pressing the MORE Soft

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Key gives more Soft Key options). When you are on a call, the DISPLAY (3) will
show the Soft Keys HOLD, ENDCALL, TRNSFR and MORE.

To the bottom right of the DISPLAY (3) are the FUNCTION BUTTONS. These are
the MESSAGES BUTTON (6), DIRECTORIES BUTTON (7), SETTINGS BUTTON (9)
and the SERVICES BUTTON (10). These buttons operate the more advanced
functions of the phone and are covered in the Advanced Features section of
this guide.

The Help Button

The HELP BUTTON (8) is located at the bottom right of the DISPLAY (3) in the
middle of the FUNCTION BUTTONS. If a user is logged in, this key will display
the name of the logged in user and the contact number for M5 Networks
Support when pressed TWICE. The contact number for M5 Support is also
included within this manual in the Support Section.