Cisco IP Talk 7940, IP Talk 7940G, IP Talk 7960, IP Talk 7960G Reference Manual
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Cisco 7940/7940G IP Phone
Cisco 7960/7960G IP Phone
IP Talk
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Solutions
Reference
Guide
TABLE OF CONTENTS
Getting Started
Adjusting the Phone . . . . . . . . . . . . . . . . . . . . . . . . 1
Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-2
Disconnecting a Call . . . . . . . . . . . . . . . . . . . . . . . . 2
Making a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Receiving a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Using Your Features
Abbreviated Dialing . . . . . . . . . . . . . . . . . . . . . . . . . 4
Anonymous Call Rejection . . . . . . . . . . . . . . . . . . . 4
Authorization Code . . . . . . . . . . . . . . . . . . . . . . . . . 4
Automatic Call Distribution Queues . . . . . . . . . . . . 5
Billing Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-6
Call Block (Selective Call Rejection) . . . . . . . . . . . . 6
Call Forward (All Calls) . . . . . . . . . . . . . . . . . . . . .6-7
Call Forward (Busy) . . . . . . . . . . . . . . . . . . . . . . . . 8
Call Forward (No Answer) . . . . . . . . . . . . . . . . . . . . 8
Call Forward (Out of Service) . . . . . . . . . . . . . . . .8-9
Call Forward (Selective) . . . . . . . . . . . . . . . . . . . . . 9
Call Park (Multi-Line). . . . . . . . . . . . . . . . . . . . . . . . 9
Conferencing . . . . . . . . . . . . . . . . . . . . . . . . . . . .9-10
Direct Extension Assignment . . . . . . . . . . . . . .10-11
Directed Call Pickup . . . . . . . . . . . . . . . . . . . . . . . 11
Do Not Disturb . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Group Pickup . . . . . . . . . . . . . . . . . . . . . . . . . .11-12
Group Speed Dial . . . . . . . . . . . . . . . . . . . . . . . . . 12
Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Intercom . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12-13
Mute . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Night . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13-14
One-Touch Transfer . . . . . . . . . . . . . . . . . . . . . . . 14
Permanent Caller ID Block Release . . . . . . . . . . . 14
Priority Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
TABLE OF CONTENTS (continued)
Using Your Features (continued)
Privacy Guard . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Redial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Speed Dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Virtual Ring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Voicemail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Star Code Summary . . . . . . . . . . . . . . . . . . . . . . . 17
1
GETTING STARTED
ADJUSTING THE PHONE
To Adjust Display Contrast
• Press the Settings button
• Press 1 to select Contrast
• Adjust the contrast using the Up/Down softkeys
• Press the OK softkey
• Press the Exit softkey
To Adjust Ring Volume
With the handset in the cradle and speakerphone off,
use the Volume Up/Down buttons.
To Adjust Handset Volume
Remove the handset from the cradle and use the
Volume Up/Down buttons. Replace the handset.
To Adjust Speakerphone Volume
Press the Speaker button and use the Volume Up/
Down buttons. Press the Speaker button again.
To Adjust Ring Type
• Press the Settings button
• Press 2 to select Ring Type
• Highlight the desired ring with the Scroll
Up/Down buttons
• Press the Select softkey to select the ring
• Press the OK softkey to exit the menu
DIALING
To Dial
• An Internal Extension – Dial the Extension
• A Local Call – Dial the Outside Access Digit +
the number
• Long Distance – Dial the Outside Access Digit + 1
+ the number
• International – Dial the Outside Access Digit +
011 + Country Code + City Code + Number
To Redial the Last Number Called
• Press the Redial softkey or Dial *07
2
To Return a Call to the Last Caller
• Lift the handset and dial *69
• Verify the number and press 1 to return the call
• Wait for the called party to answer
Note: If your phone has toll restrictions, you will not be
able to return restricted calls.
DISCONNECTING A CALL
To Disconnect a Call
• Replace the handset on the cradle -or-
• Press the EndCall softkey -or-
• Press the Speaker button (if using the
speakerphone) -or-
• Press the Headset button (if using a headset)
MAKING A CALL
To Make a Call
• Using the Handset – Lift the handset and dial the
desired number
• Using the Speakerphone – Press the Speaker
button and dial
• Using On-Hook Dialing – Dial the desired number
and lift the handset -or- to use speakerphone mode:
• Press the Dial button -or-
• Press the Speaker button -or-
• Press the Line button
3
RECEIVING A CALL
The Cisco 7940/7960 IP Phone has the following
distinctive rings for incoming calls:
• Internal Calls – one ring
• External Calls – two rings
• Distinctive Ring – If configured by CIMCO, you
can have 3 numbers with different rings. You can
distinguish between callers by having them call a
specific number. These calls ring on the primary
line appearance.
• Priority Ring – Identifies “priority callers” with a
different ring pattern. See Priority Call section of
this Reference Guide.
To Answer an Incoming Call
• Lift the handset -or- answer in speakerphone
mode by:
• Pressing the Line button -or-
• Pressing the Speaker button -or-
• Pressing the Answer softkey
• Press the Headset button to use the headset
To Answer a 2nd Call While on a Call
• Press the Answer softkey. The original caller will
be placed on hold while you are connected to the
2nd caller.
To Return to the Original Caller
• Press the Scroll Up/Down buttons to select the
original call
• Press the Resume softkey
4
USING YOUR FEATURES
ABBREVIATED DIALING
Abbreviated Dialing lets you create up to 100
personal 2-digit speed dial codes.
To Program an Abbreviated Dial Code
• Lift the handset and dial 77*
• Follow the voice prompts
To Modify an Abbreviated Dial Code
• Lift the handset and dial 77*
• Follow the instructions to program a new
Abbreviated Dial Code using the same
Abbreviated Dial Code
To Use an Abbreviated Dial Code
• Lift the handset and dial *3
• Enter the desired 2-digit speed dial code
ANONYMOUS CALL REJECTION
Anonymous Call Rejection prevents inbound calls
from callers who block the display of their Caller ID.
To Enable Anonymous Call Rejection
• Lift the handset and dial *77
• Hang up
To Disable Anonymous Call Rejection
• Lift the handset and dial *87
• Hang up
AUTHORIZATION CODE
Authorization Codes enable you to override any call
restrictions on the phone when you place a call.
To Make a Call with an Authorization Code
• Lift the handset
• Press 9 (or the appropriate access code if different)
• Press the # sign
• Enter your authorization code
• When you enter the correct code, you will hear a
dial tone
• Dial the phone number
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