Cisco IP Phone 8821, IP Phone 8821-EX User Guide

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Cisco Wireless IP Phone 8821 and 8821-EX User Guide

First Published: 2016-06-29

Last Modified: 2022-01-13

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Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.com Tel: 408 526-4000

800 553-NETS (6387)

Fax: 408 527-0883

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THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS MANUAL ARE SUBJECT TO CHANGE WITHOUT NOTICE. ALL STATEMENTS, INFORMATION, AND RECOMMENDATIONS IN THIS MANUAL ARE BELIEVED TO BE ACCURATE BUT ARE PRESENTED WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. USERS MUST TAKE FULL RESPONSIBILITY FOR THEIR APPLICATION OF ANY PRODUCTS.

THE SOFTWARE LICENSE AND LIMITED WARRANTY FOR THE ACCOMPANYING PRODUCT ARE SET FORTH IN THE INFORMATION PACKET THAT SHIPPED WITH THE PRODUCT AND ARE INCORPORATED HEREIN BY THIS REFERENCE. IF YOU ARE UNABLE TO LOCATE THE SOFTWARE LICENSE OR LIMITED WARRANTY, CONTACT YOUR CISCO REPRESENTATIVE FOR A COPY.

The following information is for FCC compliance of Class A devices: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio-frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference, in which case users will be required to correct the interference at their own expense.

The following information is for FCC compliance of Class B devices: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However,there is no guarantee that interference will not occur in a particular installation. If the equipment causes interference to radio or television reception, which can be determined by turning the equipment off and on, users are encouraged to try to correct the interference by using one or more of the following measures:

• Reorient or relocate the receiving antenna.

• Increase the separation between the equipment and receiver.

• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

• Consult the dealer or an experienced radio/TV technician for help.

Modifications to this product not authorized by Cisco could void the FCC approval and negate your authority to operate the product.

The Cisco implementation of TCP header compression is an adaptation of a program developed by the University of California, Berkeley (UCB) as part of UCB’s public domain version of the UNIX operating system. All rights reserved. Copyright©1981, Regents of the University of California.

NOTWITHSTANDING ANY OTHER WARRANTY HEREIN, ALL DOCUMENT FILES AND SOFTWARE OF THESE SUPPLIERS ARE PROVIDED "AS IS" WITH ALL FAULTS. CISCO AND THE ABOVE-NAMED SUPPLIERS DISCLAIM ALL WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING, WITHOUT LIMITATION, THOSE OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT OR ARISING FROM A COURSE OF DEALING, USAGE, OR TRADE PRACTICE.

IN NO EVENT SHALL CISCO OR ITS SUPPLIERS BE LIABLE FOR ANY INDIRECT, SPECIAL, CONSEQUENTIAL, OR INCIDENTAL DAMAGES, INCLUDING, WITHOUT LIMITATION, LOST PROFITS OR LOSS OR DAMAGE TO DATA ARISING OUT OF THE USE OR INABILITY TO USE THIS MANUAL, EVEN IF CISCO OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Any Internet Protocol (IP) addresses and phone numbers used in this document are not intended to be actual addresses and phone numbers. Any examples, command display output, network topology diagrams, and other figures included in the document are shown for illustrative purposes only. Any use of actual IP addresses or phone numbers in illustrative content is unintentional and coincidental.

All printed copies and duplicate soft copies of this document are considered uncontrolled. See the current online version for the latest version.

Cisco has more than 200 offices worldwide. Addresses and phone numbers are listed on the Cisco website at www.cisco.com/go/offices.

Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and other countries. To view a list of Cisco trademarks, go to this URL:

https://www.cisco.com/c/en/us/about/legal/trademarks.html. Third-party trademarks mentioned are the property of their respective owners. The use of the word partner does not imply a

partnership relationship between Cisco and any other company. (1721R)

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CHAPTER 1

Your Phone 1

Cisco Wireless IP Phone 8821 and 8821-EX 1

Feature Support 4

New and Changed Information 4

New Information About Low Battery Warnings 4

Updated Information on Display Screen Timeout 4

New and Changed Information for Firmware Release 11.0(6) 4

New and Changed Information for Cisco Wireless IP Phone 8821-EX Support 5

New and Changed Information for Firmware Release 11.0(5)SR1 5

New and Changed Information for Firmware Release 11.0(5) 5

New and Changed Information for Firmware Release 11.0(4) 6

New and Changed Information for Firmware Release 11.0(3) 7

Getting Started 7

Turn On Your Phone 7

Wake Up the Screen Display 8

Turn Off Your Phone 8

Lock the Phone Keypad 9

Unlock the Phone Keypad 9

Access Your Voicemail 9

Self Care Portal 9

Speed-Dial Numbers 10

Buttons and Hardware 11

Navigation 15

Phone Screen Features 15

Header Icons 15

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Contents

Home Screen 17

Differences Between Phone Calls and Lines 18

Out-of-Range Alerts 18

Phone Battery Life 19

Low Battery Warning 20

Bluetooth and Your Phone 20

Care of Your Phone 21

Clean the Phone Exterior 21

If You Drop Your Phone in Water 22

Additional Help and Information 24

Cisco One-Year Limited Hardware Warranty Terms 24

Battery Warranty 24

CHAPTER 2

CHAPTER 3

Phone Setup 25

Phone Hardware Installation 25

Install the Cisco Wireless IP Phone 8821 Battery 25

Install the Cisco Wireless IP Phone 8821-EX Battery 30

Replace the Cisco Wireless IP Phone 8821 Battery 34

Replace the Cisco Wireless IP Phone 8821-EX Battery 39

Damaged Battery Identification 46

Phone Battery Charging 48

Spare Battery Charging 48

Prepare the Power Adapter 48

Charge the Battery with the AC Power Supply 49

Charge the Battery with the USB Cable and a USB Port on Your Computer 50

Phone Configuration 51

Add the Phone to the Wi-Fi Network 51

Calls 55

Access the Phone App 55

Make Calls 56

Make a Call 56

Make an Emergency Call 56

Make a Call with a Headset 56

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Make a Call with the Phone Speaker 57

Make a Call with the Desktop Charger Speaker 57

Make a Call with a Phone or Video Address 57

Redial a Number 58

Return a Recent Call 58

Make a Call to a Favorite Number from the Contacts App 58

Make a Call to a Favorite Number from the Applications Screen 59

Make a Speed Dial Call 59

Dial an International Number 59

Get Notified When a Contact is Available 60

Calls That Require a Billing Code or Authorization Code 60

Secure Calls 61

Answer Calls 61

Contents

Answer a Call 61

Answer Call Waiting 61

Decline a Call 61

Ignore a Call 62

Silence Incoming Calls on Your Phone 62

Answer a Coworker's Phone (Call Pickup) 62

Answer a Call Within Your Group (Pickup) 62

Answer a Call From Another Group (Group Pickup) 63

Answer a Call from an Associated Group (Other Pickup) 63

Trace a Suspicious Call 63

Control the Phone Ringer for a Single Incoming Call 64

End a Call 64

Mute Your Audio 64

Hold Calls 65

Put a Call on Hold 65

Answer a Call Left on Hold for Too Long 65

Swap Between Active and Held Calls 65

Call Park 66

Place a Call on Hold with Call Park 66

Retrieve a Call on Hold with Call Park 66

Forward Calls From Your Phone 67

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Contents

Turn Off Call Forward From Your Phone 67

Transfer a Call to Another Person 68

Conference Calls and Meetings 68

Add Another Person to a Call 68

View and Remove Conference Participants 69

Scheduled Conference Calls (Meet Me) 69

Host a Meet Me Conference 69

Join a Meet Me Conference 69

Intercom Calls 70

Make an Intercom Call 70

Answer an Intercom Call 70

Supervise and Record Calls 71

Set up a Supervised Call 71

CHAPTER 4

Record a Call 71

Prioritized Calls 72

Make a Priority Call 72

Answer a Priority Call 73

Answer a Priority Call While on Another Call 73

Multiple Lines 73

Shared Lines 73

Add Yourself to a Call on a Shared Line (cBarge) 73

Contacts 75

Access the Contacts App 75

Favorites 75

Access Favorites 76

Add a Contact to Your Favorites List 76

Delete a Contact from Your Favorites List 76

Local Contacts 77

Access Local Contacts 77

Search for a Contact in Your Local Contacts List 77

Add a New Contact to Your Local Contacts List 77

Edit a Contact in Your Local Contacts List 78

Call a Contact from Your Local Contacts List 78

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Remove a Contact from Your Local Contacts List 79

Remove all Local Contacts 79

Personal Directory 79

Personal Address Book 80

Search for a Contact in Your Personal Address Book 80

Add a New Contact to Your Personal Directory 80

Find Contact Information for a Personal Directory Contact from Your Phone 81

Edit a Contact in Your Personal Directory 81

Call a Contact from Your Personal Directory 82

Remove a Contact from Your Personal Address Book 82

Corporate Directory 82

Search and Dial a Contact from the Corporate Directory 82

Contents

CHAPTER 5

Find Contact Information for a Coworker from Your Phone 83

Recent Calls 85

Access the Recents App 85

New Voicemail Message and Missed Calls Indicators 85

Voicemail List 86

Access Your Voicemail Service 86

Missed Calls List 86

View Your Missed Calls 86

Find Details About a Missed Call 86

Return a Missed Call 87

Create a New Local Contact from a Missed Call Record 87

Delete a Missed Call Entry 87

Clear the Missed Calls List 88

Recents Calls List 88

View Your Recent Calls 88

Find Details About a Recent Call 88

Return a Recent Call from Recents 89

Create a New Local Contact from a Recent Call 89

Add Recent Call Information to a Local Contact 89

Delete a Call Record 90

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Contents

Clear the Recent Calls List 90

CHAPTER 6

CHAPTER 7

Applications 91

Apps and the Application Button 91

Use the Push to Talk Application 91

Settings 93

Access the Settings App 93

Access Phone Settings 93

Make the Phone Vibrate for an Incoming Call 93

Select Where You Hear Ringing 94

Change the Ringtone 94

Adjust the Headset Feedback 95

Turn Off the Keypad Sounds 95

Adjust the Background Noise Filter 95

Adjust the Screen Brightness 95

Change the Font Size 96

Control the LED Indicator Light 96

Change the Screen Display Timeout 97

Change the Wallpaper 97

Automatically Lock the Keypad 97

Date and Time Settings 98

Set Battery Level Display 100

Access Bluetooth Settings 101

Turn On Bluetooth 101

Add a New Bluetooth Headset 101

Connect a Bluetooth Headset 102

Rename a Bluetooth Headset 102

Disconnect a Bluetooth Headset 102

Delete a Bluetooth Headset 103

Access Admin Settings 103

Adjust the Volume During a Call 103

Adjust the Phone Ringer Volume 104

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Cisco Wireless IP Phone 8821 and 8821-EX User Guide

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Contents

CHAPTER 8

Accessories 105

Supported Accessories 105

Headsets 106

Important Headset Safety Information 106

Standard Headsets 106

Bluetooth Headsets 107

Headset Tips 107

Silicone Case 107

Install the Cisco Wireless IP Phone 8821 Silicone Case 108

Clean the Silicone Case 109

Desktop Chargers 109

Set Up the Desktop Charger 111

Charge Your Phone with the Desktop Charger 111

Charge Your Spare Battery with the Desktop Charger 113

Multichargers 113

Set Up the Multicharger 114

CHAPTER 9

CHAPTER 10

Install the Multicharger Wall Mount Kit 115

Charge Your Phone with the Multicharger 116

Charge Your Spare Battery with the Multicharger 117

Secure the Charger with a Cable Lock 117

Troubleshooting 119

General Troubleshooting 119

Find Information About Your Phone 121

Hardware Diagnostics 121

Perform Audio Diagnostics 121

Perform Keypad Diagnostics 121

Perform WLAN Diagnostics 122

WLAN Diagnostics Fields 122

Create a Problem Report from the Phone 124

Product Safety and Security 125

Safety and Performance Information 125

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Contents

Safety Guidelines 126

Battery Safety Notices 126

Hazardous Environments 128

Power Outage 128

Regulatory Domains 128

Health-Care Environments 128

External Devices Usage 128

Phone Behavior During Times of Network Congestion 129

SAR 129

Product Label 129

Compliance Statements 130

Compliance Statements for the European Union 130

CE Marking 130

RF Exposure Statement for the European Union 130

Compliance Statements for the USA 130

SAR Statement 130

RF Exposure Information 130

General RF Exposure Compliance 132

Part 15 Radio Device 132

Compliance Statements for Canada 132

Canadian RF Exposure Statement 132

Compliance Statements for New Zealand 133

Permit to Connect (PTC) General Warning 133

Use of IP Networks with the PSTN 133

The Use of Voice Compression Through the PSTN 134

Echo Cancellation 134

Compliance Statements for Taiwan 134

DGT Warning Statement 134

Compliance Statement for Argentina 135

Compliance Statements for Brazil 135

Compliance Statement for Singapore 135

Cisco Product Security Overview 136

Important Online Information 136

Cisco Wireless IP Phone 8821 and 8821-EX User Guide

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CHAPTER 1

Your Phone

• Cisco Wireless IP Phone 8821 and 8821-EX, on page 1

• New and Changed Information, on page 4

• Getting Started, on page 7

• Self Care Portal, on page 9

• Buttons and Hardware, on page 11

• Care of Your Phone, on page 21

• Additional Help and Information, on page 24

Cisco Wireless IP Phone 8821 and 8821-EX

The Cisco Wireless IP Phone 8821 and 8821-EX are 802.11 dual-band wireless devices that provide comprehensive voice communications in conjunction with Cisco Unified Communications Manager and with Cisco Aironet and Cisco Meraki access points (APs) in a private business communications network.

The phones provide voice communication over the same wireless LAN that your computer uses, allowing you to place and receive phone calls, put calls on hold, transfer calls, make conference calls, and so on.

The Cisco Wireless IP Phone 8821-EX is certified for Potentially Explosive Atmosphere ATEX Zone 2 IP54 (pending) and North America Class I Division 2/Zone 2. The phone is certified for use in potentially explosive (hazardous) environments where flammable gases, vapors or liquids may be present for a short period of time or under abnormal conditions. The phone has an industry-standard yellow styling that offers fast recognition in emergency situations.

The following figure shows the Cisco Wireless IP Phone 8821 on the left and the Cisco Wireless IP Phone 8821-EX on the right.

Cisco Wireless IP Phone 8821 and 8821-EX User Guide

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Cisco Wireless IP Phone 8821 and 8821-EX

Figure 1: Cisco Wireless IP Phone 8821 and 8821-EX

Your Phone

These phones, like other network devices, must be configured and managed. The phones support G.711a. G.711u, G.722, G.729a, G.729ab, iLBC, iSAC, and OPUS codecs. The phones also support uncompressed wideband (16 bits, 16 kHz) audio.

The phones are hearing aid compatible (HAC) but do not have any TTY features. They have ridges on the sides of the 5 key that is a tactile identifier.

The physical characteristics include:

• Resistance to damage from dropping the phone

• Tolerance of antibacterial and alcohol-based wipes

• Latex- and lead-free

• Shockproof and vibration-proof

• USB On-the-Go (OTG) 2.0 interface

• Cisco Wireless IP Phone 8821: IP54 protection, which indicates dust-tight equipment that is protected against water (see below)

• Cisco Wireless IP Phone 8821-EX only:

• IP67 protection in ordinary locations

• Certified for use in Potentially Explosive Atmosphere:

• ATEX Zone 2 IP54 (pending)

• METLABS Certified for Class I and II, Division 2 and Class III, Divisions 1 and 2, Groups A, B, C and D

• Industry-standard yellow styling offers fast recognition in emergency situations.

• Charge with a desktop charger for a single phone or a multicharger for up to 6 phones. For more information, see Supported Accessories, on page 105.

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Your Phone

Cisco Wireless IP Phone 8821 and 8821-EX

In addition to basic call-handling features, your phone can provide enhanced productivity features that extend your call-handling capabilities.

Depending on the configuration, your phone supports:

• Use of Bluetooth wireless headsets, including certain hands-free call features.

• Wireless access to your phone number and the corporate directory.

• Access to network data, XML applications, and web-based services.

• Online customizing of phone features and services from your Self Care portal.

• Location report generation when it first register. It reports its location when the location changes; for example, when walking around the building. The wireless phone also reports its location every 24 hours if it isn't moving.

For more information, see the Cisco Unified Communications Manager documentation.

To prevent device damage:

• Don't bathe or swim with the phone.

• Don't expose phone to pressurized water or high velocity water, such as when showering, cleaning, or hand washing.

• Don't use the phone in a sauna or steam room.

• Don't intentionally submerge phone in water.

• Don't operate the phone outside the suggested temperature ranges or in extremely humid, hot, or cold conditions.

• Don't store phones, batteries, and accessories outside the suggested temperature ranges or in extremely humid, hot, or cold conditions.

• Don't drop the phone or subject it to other impacts.

• Don't disassemble the phone; don't remove any screws.

• Don't use harsh cleaning agents, like bleach and other chemicals, to clean the phone exterior

• Don't use a broken battery door or a battery door with a broken seal.

Minimize the exposure of your phone to soap, detergent, acids or acidic foods, and any liquids; for example, salt water, soapy water, pool water, perfume, insect repellent, lotions, sun screen, oil, adhesive remover, hair dye, soft drinks, and solvents. For more information, see Care of Your Phone, on page 21.

IP54 and IP67

The Cisco Wireless IP Phone 8821 and 8821-EX are tested under controlled laboratory conditions under IEC standard 60529. The Cisco Wireless IP Phone 8821 has a rating of IP54 and the Cisco Wireless IP Phone 8821-EX has a rating of IP67 in ordinary locations. Ingress Protection 54 (IP54) and Ingress Protection 67 (IP67) indicate dust-tight equipment that is protected against water. Splash, water, and dust resistance are not permanent conditions, and resistance might decrease as a result of normal wear. Users are expected to take care of the phone and should not deliberately expose the device to a hostile environment of dust, splash, or water immersion.

Cisco Wireless IP Phone 8821 and 8821-EX User Guide

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Feature Support

Related Topics

Hazardous Environments, on page 128

Feature Support

This document describes all the features that the device supports. However, not all features may be supported with your current configuration. For information on supported features, contact your administrator.

New and Changed Information

New Information About Low Battery Warnings

The following table describes additions to this book on October 20, 2021.

Your Phone

NewChange

Added information about the low battery warning levels.

Low Battery Warning, on page 20

Updated Information on Display Screen Timeout

The following table describes changes to this book on July 12, 2021.

UpdatesChange

Clarified display screen timeout details.

Turn On Your Phone, on page 7

Wake Up the Screen Display, on page 8

Change the Screen Display Timeout, on page 97

New and Changed Information for Firmware Release 11.0(6)

The following table describes changes to this book to support Firmware Release 11.0(6).

UpdatesFeature Name

Configurable Left Softkey

Access Your Voicemail, on page 9

Access Local Contacts, on page 77

Silicone Case, on page 107Cisco Wireless IP Phone 8821 Silicone Case

Cisco Wireless IP Phone 8821 and 8821-EX, on page 1Location Reporting

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Your Phone

New and Changed Information for Cisco Wireless IP Phone 8821-EX Support

The following updates were made to the document.

DescriptionFeature

Cisco Wireless IP Phone 8821-EX Support

Battery information update

Cisco Wireless IP Phone 8821 and 8821-EX, on page 1

Phone Battery Life, on page 19

Install the Cisco Wireless IP Phone 8821-EX Battery, on page 30

Replace the Cisco Wireless IP Phone 8821-EX Battery, on page 39

Supported Accessories, on page 105

Desktop Chargers, on page 109

Multichargers, on page 113

Phone Battery Life, on page 19

Damaged Battery Identification, on page 46

Replace the Cisco Wireless IP Phone 8821 Battery, on page 34

Replace the Cisco Wireless IP Phone 8821-EX Battery, on page 39

New and Changed Information for Firmware Release 11.0(5)SR1

The following updates were made to the document.

DescriptionFeature

Phone Battery Life, on page 19Minor updates

New and Changed Information for Firmware Release 11.0(5)

The following table describes changes to this book to support Firmware Release 11.0(5).

Note

Cisco Wireless IP Phone 8821 Firmware Release 11.0(5) has been deferred. The features from the release are available in subsequent firmware releases.

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New and Changed Information for Firmware Release 11.0(4)

Your Phone

UpdatesFeature Name

New Chargers for the Cisco Wireless IP Phone 8821

User Interface Enhancements

As a result of recent changes to the hardware, the Cisco Wireless IP Phone 8821 is now certified for IP54 ingress protection, and is no longer certified for IP67 ingress protection.

Phone Battery Life, on page 19

Desktop Chargers, on page 109

Multichargers, on page 113

Header Icons, on page 15

Make a Call to a Favorite Number from the Applications Screen, on page 59

Decline a Call, on page 61

Several changed sections in Favorites, on page 75

Several changed sections in Local Contacts, on page 77

Create a New Local Contact from a Recent Call, on page 89

Perform Audio Diagnostics, on page 121

Set Battery Level Display, on page 100

Cisco Wireless IP Phone 8821 and 8821-EX, on page 1

Install the Cisco Wireless IP Phone 8821 Battery, on page 25

Replace the Cisco Wireless IP Phone 8821 Battery, on page 34

New and Changed Information for Firmware Release 11.0(4)

The following table describes changes to this book to support Firmware Release 11.0(4).

UpdatesFeature Name

Configurable home screen

Improve cleaning instructions

Buttons and Hardware, on page 11 was updated to discuss

navigation.

Phone Screen Features, on page 15 was updated.

Home Screen, on page 17 was added to describe the home

screen options.

Many of the procedures for app access were updated.

The phone can be damaged if you blow or use compressed air on the microphones, so additional caution statements are added to:

• Care of Your Phone, on page 21

• Clean the Phone Exterior, on page 21

• If You Drop Your Phone in Water, on page 22

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Your Phone

New and Changed Information for Firmware Release 11.0(3)

UpdatesFeature Name

Local contacts

Problem report tool

Resized wallpapers

User Interface Enhancements

Favorites, on page 75 and Local Contacts, on page 77 and

their subsections were added to the “Contacts” chapter.

Create a Problem Report from the Phone, on page 124

describes how to report a phone problem.

Change the Wallpaper, on page 97 was updated for the new

wallpapers.

Adjust the Screen Brightness, on page 95 and Change the Screen Display Timeout, on page 97 were updated with the

default setting information.

Important Headset Safety Information, on page 106 added.General updates

New and Changed Information for Firmware Release 11.0(3)

The following table contains the information that was added or changed in this book for this firmware release.

UpdatesFeature

Background noise filter

Adjust the Background Noise Filter, on page 95

Headset Tips, on page 107

Getting Started

You must read Product Safety and Security, on page 125 before you install or charge the battery.

Your phone is powered by a rechargeable Lithium ion battery. Before you can use your phone, you must install the battery in the phone and charge the battery.

Your phone needs to connect to the corporate wireless network and the IP telephony network. Your administrator might set up your new wireless phone, or you might have to set it up.

After the phone is set up, you can use the phone.

Related Topics

Phone Setup, on page 25 Phone Battery Life, on page 19

Turn On Your Phone

When you turn the phone on, you may need to enter a username and password to access the wireless network. After the phone authenticates and registers with the call control system, the main screen displays and you can make or receive calls.

Phone Battery Life, on page 19Power saving enhancements

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Sign In to Your Phone

Procedure

Press and hold Power/End Call until the red LED lights.

If you see a sign-in screen when you turn the phone on, you must enter your username and password to access the phone functions. You may also need to enter other information, as required by your wireless security requirements. Contact your administrator for assistance.

Procedure

Step 1 Enter your user ID. Step 2 Enter your password.

Your Phone

Wake Up the Screen Display

By default, the phone screen dims after 10 seconds of inactivity. After 10 more seconds of inactivity, the screen display turns off. When the screen display is off, the phone uses less battery power.

If the screen display is off, you must wake it up to make a call.

Procedure

Press any key.

Related Topics

Change the Screen Display Timeout, on page 97

Turn Off Your Phone

To conserve the battery, turn off the phone when you don't need it to make or receive calls.

Procedure

Step 1 Press and hold Power/End Call for 4 seconds. Step 2 Press Power off.

Related Topics

Change the Screen Display Timeout, on page 97

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Your Phone

Lock the Phone Keypad

You can lock the keypad so that you don't press keys by mistake.

Procedure

Press and hold Zero (0) until you see the message that the keypad is locked.

Related Topics

Automatically Lock the Keypad, on page 97

Unlock the Phone Keypad

If you lock the keypad, you need to unlock it to use the phone.

Procedure

Lock the Phone Keypad

Step 1 Press Unlock. Step 2 Press Zero (0) .

Access Your Voicemail

You can access your voicemail by calling the voicemail system phone number. But, if your administrator has enabled quick access, you can access voicemail with a single button. The button automatically dials the voicemail system for you.

Your voicemail system is separate from the phone. If you need information about the voicemail system phone numbers for internal and external access and other voicemail system information, contact your administrator.

Your administrator can configure the left softkey in the Applications view to be Voicemail.

Procedure

Step 1 Press and hold One (1) on the keypad or press Voicemail. Step 2 Follow the prompts.

Self Care Portal

You can customize some phone settings with the Self Care portal web site, which you access from your computer. The Self Care portal is part of your organization's Cisco Unified Communications Manager.

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Speed-Dial Numbers

Your Phone

Your administrator gives you the URL to access the Self Care portal, and provides your user ID and password.

In the Self Care portal, you can control features, line settings, and phone services for your phone.

• Phone features include speed dial, do not disturb, and your personal address book.

• Line settings affect a specific phone line (directory number) on your phone. Line settings can include call forwarding, visual and audio message indicators, ring patterns, and other line-specific settings.

• Phone services can include special phone features, network data, and web-based information (such as stock quotes and movie listings). Use the Self Care Portal to subscribe to a phone service before you access it on your phone.

The following table describes some specific features that you configure with the Self Care portal. For more information, see the Self Care portal documentation for your call control system.

Table 1: Features Available on the Self Care Portal

DescriptionFeatures

Call forward

Additional phones

Speed-Dial Numbers

When you dial a number on your phone, you enter a series of digits. When you set up a speed-dial number, the speed-dial number must contain all the digits you need to make the call. For example, if you need to dial 9 to get an outside line, you enter the number 9 and then the number you want to dial.

Use the number that receives calls when call forward is enabled on the phone. Use the Self Care portal to set up more complicated call forward functions, for example, when your line is busy.

Specify the additional phones such as your mobile phone that you want to use to make and receive calls with the same directory numbers as your desk phone. You can also define blocked and preferred contacts to restrict or allow calls from certain numbers to be sent to your mobile phone. When you set up additional phones, you can also set up these features:

• Single number reach—Specify whether the additional phone should ring when someone calls your desk phone.

• Mobile calls—If the additional phone is a mobile phone, you can set it up to allow you to transfer mobile calls to your desk phone or desk phone calls to your mobile phone.

Assign phone numbers to speed-dial numbers so that you can quickly call that person.Speed dial

You can also add other dialed digits to the number. Examples of additional digits include a meeting access code, an extension, a voicemail password, an authorization code, and a billing code.

The dial string can contain the following characters:

• 0 to 9

• Pound (#)

• Asterisk (*)

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Your Phone

Buttons and Hardware

• Comma (,)—This is the pause character, and gives a 2 second delay in the dialing. You can have several commas in a row. For example, two commas (,,) represent a pause of 4 seconds.

The rules for dial strings are:

• Use the comma to separate the parts of the dial string.

• An authorization code must always precede a billing code in the speed-dial string.

• A single comma is required between the authorization code and the billing code in the string.

• A speed-dial label is required for speed dials with authorization codes and additional digits.

Before you configure the speed dial, try to dial the digits manually at least once to ensure that the digit sequence is correct.

Your phone does not save the authorization code, billing code, or extra digits from the speed dial in the call history. If you press Redial after you connect to a speed-dial destination, the phone prompts you to enter any required authorization code, billing code, or additional digits manually.

Example

To set up a speed-dial number to call a person at a specific extension, and if you need an authorization code and billing code, consider the following requirements:

• You need to dial 9 for an outside line.

• You want to call 5556543.

• You need to input the authorization code 1234.

• You need to input the billing code 9876.

• You must wait for 4 seconds.

• After the call connects, you must dial the extension 56789#.

In this scenario, the speed-dial number is 95556543,1234,9876,,56789#.

Related Topics

Calls That Require a Billing Code or Authorization Code, on page 60

Buttons and Hardware

Your wireless phone has many buttons and hardware features that you will use regularly. Use the following figure and table to identify the important button and hardware features. The following figure shows the Cisco Wireless IP Phone 8821, but the Cisco Wireless IP Phone 8821-EX is similar in appearance.

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Buttons and Hardware

Your Phone

Figure 2: Cisco Wireless IP Phone 8821 Buttons and Hardware

The following table describes the functions of the keys on the phones.

DescriptionName or GroupingItem

Indicator light (LED)

Headset port

Indicator light—Use the light to identify states:

• Solid red—the phone is connected to the AC power source and battery is charging.

• Solid green—the phone is connected to the AC power source and battery is fully charged.

• Fast blinking amber—There is an incoming call. Phone can be charging or fully charged.

• Fast blinking green—There is a voice message. When phone is connected to the AC power source, the green light displays longer than when using only the battery.

• Slow blinking green (every 2 seconds): The phone is using only battery power. The phone is registered with the wireless network and is within service coverage area.

Headset port with cover Remove the protective cover and plug in a headset or ear buds.

Speaker button2

Cisco Wireless IP Phone 8821 and 8821-EX User Guide

Speaker Toggle the speaker mode on or off for the phone.

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Your Phone

Softkey buttons

Navigation cluster

Call control buttons

Buttons and Hardware

DescriptionName or GroupingItem

Softkeys

• The More softkey accesses a list of menus or functions.

• The softkey activates the option displayed on the screen.

Navigation cluster Navigation ring and Select button

Navigation ring (outer ring):

• Move up, down, left, or right in the Applications view to select these apps:

• Recents

• Contacts

• Apps

• Settings

• Scroll up and down menus to highlight options and to move left and right through phone numbers and text entries.

• In Line view, press left on the Navigation ring to go to the Applications view.

Select button (center of the cluster):

• Make a call from the main screen.

• Select a menu item, a softkey, a call, or an action.

Answer/Send Answer a ringing call or, after dialing a number, place the call.

Power/End Call Turn the phone on or off, or end a connected call. When you use menus or when you are in an app, it acts as a shortcut to return to the main screen.

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Buttons and Hardware

Your Phone

DescriptionName or GroupingItem

Keypad4

Dial numbers, enter letters, and choose menu items by number.

One (1)

• Enter “1” when you dial a number.

• Access voicemail. Press and hold to automatically dial the voicemail system.

• Enter these special text characters: / . @ : ; = ? - _ & %

Asterisk (*)

• Before you enter an international phone number, press and hold for a few seconds to add the plus (+) symbol to the phone number.

• Enter these special text characters: + * ~ ` < >

Zero (0)

• Enter “0” when you dial a number.

• Lock the keypad.

• Enter a space or these special text characters: 0 , ! ^ ' " |

Pound (#)

• Press to silence the phone ringer. If configured, the phone will vibrate instead.

• Enter these special text characters: # $ £ ¤ ( ) { } [ ]

Left Side Buttons5

Application Use with XML applications, such as Push to Talk.

Volume

• When the phone is idle, change the ring volume or turn off the ringer.

• When you have an incoming (ringing) call, press the button once to silence the ringer.

• During a call, control the speaker volume for the active handset, headset, or speaker.

• When the phone is docked in the desktop charger, control the volume of the charger speaker.

Mute Toggle the mute feature on or off.

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Your Phone

Navigation

Use the outer ring of the Navigation cluster to scroll through menus and to move between fields. Use the inner Select button of the Navigation cluster to select menu items.

If a menu item has an index number, you can enter the index number with the keypad to select the item.

Phone Screen Features

The phone screen shows information about your phone such as directory number, active call and line status, softkeys, speed dials, and placed calls. The screen is made up of these sections:

Navigation

Header Icons

• Header section—displays the phone number, Wi-Fi strength, battery charge, and a number of feature icons. The feature icons display when features are active.

• Middle section—displays the home screen.

• Footer section—displays the current date and time or softkey labels. Each softkey label indicates the action for the softkey button below the screen.

Related Topics

Home Screen, on page 17

The screen header displays many icons. The following tables interpret these icons.

Table 2: Audio Path Icons

DescriptionIcon

The speakerphone or desktop charger speaker is in use.

A wired or Bluetooth headset in use.

The phone is muted.

The phone is in silent mode. This mode happens when you turn off the ringer from the Settings menu.

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Header Icons

Your Phone

Table 3: Bluetooth Icons

DescriptionIcon

Bluetooth is turned on.

A device is connected with Bluetooth.

Bluetooth is turned on but no device is connected.

Table 4: Network Icons

DescriptionIcon

Wi-Fi connected and the number of bars indicates the signal strength.

There is no Wi-Fi connection

The phone is connected to the Ethernet with the USB Ethernet dongle.

By default, your phone displays the battery charge icons. You can enable the phone to display the battery level as a percentage. For more information, see Set Battery Level Display, on page 100.

Table 5: Battery Icons

DescriptionIcon

The battery fully charged.

The battery charge is at about 75%.

The battery charge is at about 50%.

The battery charge is at about 25%.

The battery charge is less than 25%.

The battery is drained. Recharge the battery or exchange it for a charged battery.

There is no battery detected.

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Your Phone

Home Screen

When your phone is idle, the home screen displays. The home screen can be either the Application view or the Line view.

Your administrator determines which home screen displays on your phone. If you frequently make or receive calls, you may prefer the Line view as your default home screen.

The following figure is a home screen in Applications view.

Figure 3: Application View

In the Applications view, the Phone app icon indicates the phone state:

• Blue background and white icon: the phone is idle.

• Yellow background and white icon: The phone is in an active call.

• Blue background and red icon: The phone is on hold or the shared line is in an active call.

The following figure is a home screen in Line view. To access the Applications screen, press left on the Navigation ring.

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Differences Between Phone Calls and Lines

Figure 4: Line View

Your Phone

Differences Between Phone Calls and Lines

We use the terms linesand calls in very specific ways to explain how to use your phone. Here is an explanation of the differences.

Lines

Each line corresponds to a directory number or intercom number that others can use to call you. Your phone supports up to six lines. To see your phone lines, press Phone to open the line view. You have as many lines as you have directory numbers with phone line icons in the line view list.

Calls

Each line can support multiple calls, typically up to four calls. Your phone can support up to 24 connected calls, but your system administrator can adjust this number according to your needs. Only one call can be active at any time; other calls are automatically placed on hold.

Here is an example: If you have two lines and each line supports four calls, then you could have up to eight connected calls at one time. Only one of those calls is active and the other seven are held calls.

Out-of-Range Alerts

Your system administrator can configure your phone to send you an audible alert (beep) when you are out of range of the wireless network. When you hear the alert, the (no signal) icon displays on the phone screen.

When you are out of range of the wireless network, you cannot use the phone for features requiring a wireless network connection, such as making and receiving calls.

If your system administrator enabled the out-of-range alert, depending on the configuration, you might hear a beep only once, or every 10, 30, or 60 seconds until you are back within range of the wireless network.

To reconnect to the wireless network after you hear the alert, move to another location until you see the signal icon on the phone screen again.

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Your Phone

Phone Battery Life

Your phone contains a lithium ion battery. The fully charged battery provides the following hours of service:

• Up to 11.5 hours of talk time (depends on phone firmware and charger version)

The following table shows the differences in talk time when you use:

Table 6: Comparison of Talk Times

Phone Battery Life

• The new 4.35V Cisco Wireless IP Phone 8821 Desktop Charger and Cisco Wireless IP Phone 8821 Multi Charger

• The Cisco Wireless IP Phone 8821-EX Desktop Charger and Cisco Wireless IP Phone 8821-EX Multi Charger

Condition

Original Cisco Wireless IP Phone 8821 Desktop Charger and Cisco Wireless IP Phone 8821 Multi Charger

charger, with wall adapter, or with USB

Phone running Firmware Release 11.0(4)SR3 or earlier

charger, with wall adapter, or with USB

Phone running Firmware Release 11.0(5) or later

the charging slot

• Up to 145 hours of standby time

New Cisco Wireless IP Phone 8821 Desktop Charger and Cisco Wireless IP Phone 8821 Multi Charger

Cisco Wireless IP Phone 8821-EX Desktop Charger and Cisco Wireless IP Phone 8821-EX Multi Charger

9.5 hours9.5 hours9.5 hoursPhone charged in

9.5 hours11.5 hours11.5 hoursPhone charged in

9.5 hours11.5 hours9.5 hoursSpare battery charged in

Battery life depends on a number of factors including:

• On time—The battery life is reduced when the phone is turned on. Calls, messages, application use, Bluetooth use, and actions like menu navigation use power.

• Scan mode—Your phone can be set up to scan the access points in three different ways (Continuous, Auto, Single AP). If your phone uses Continuous or Auto scan modes, the phone requires more power, which reduces battery talk time.

If you require longer talk times, you will find it useful to have a spare, charged battery.

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Low Battery Warning

Your Phone

Caution

The expected lifecycle for a battery is two years. Based on the average usage, this corresponds to approximately 500 charges. You can check the date printed on the battery to calculate the age of the battery. We recommend you to replace the battery when it reaches its end of life.

Low Battery Warning

There are two low battery warning levels. When the charge on your phone battery reaches each level, a low battery alarm beeps and a warning appears on the screen. Based on the warning level, you have a set amount of time to either charge or replace the battery before the phone automatically powers off. The following table describes the low battery warning levels.

Table 7: Low Battery Warning Levels

Level

Related Topics

Onscreen WarningWarning Appears at this

Battery Charge Level

10%2

Please connect charger.

2%1

Warning: Battery is low

Phone will power off.

Replace the Cisco Wireless IP Phone 8821 Battery, on page 34 Replace the Cisco Wireless IP Phone 8821-EX Battery, on page 39

Length of Time that the Warning Stays Onscreen

5 secondsWarning: Battery is low

Until the phone powers off

(1 minute)

Bluetooth and Your Phone

You can use a Bluetooth headset with your phone.

Bluetooth connections work best when you're within 3 to 6 feet (1 to 2 meters) from your phone, but you might be able to be as far away as 66 feet (20 meters). The Bluetooth connection can degrade if you have a barrier (wall, door, window), large metal object, or other electronic devices between your phone and the connected device.

To connect a headset to your phone with Bluetooth, you start by pairing the headset with your phone. You can pair up to 5 Bluetooth headsets with the phone. After the headset is paired, the phone connects to the headset when the headset is turned on. The last Bluetooth headset connected with the phone is the headset that the phone uses.

Note

The Cisco Wireless IP Phone 8821-EX has not been tested or certified with any accessories for use in Potentially Explosive Atmosphere.

Related Topics

Bluetooth Headsets, on page 107

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Your Phone

Access Bluetooth Settings, on page 101

Care of Your Phone

You can clean your phone. Make sure you follow our cleaning instructions.

Clean your phone immediately if it comes in contact with anything that may cause stains, or other damage; for example, dirt or sand, ink, makeup, soap, detergent, acids, acidic foods, or lotions.

Care of Your Phone

Caution

Do not blow or use compressed air (for example, aerosol cans, low- or high-pressure air nozzles) to clean the openings of the phone.

Do not use a vacuum cleaner or other suction device to clean the openings of the phone.

Do not use pins or other objects to clean the openings of the phone.

Use of air, suction, or mechanical objects to clean the openings can damage the phone and voids the phone warranty.

If you happen to drop the phone into water, or it gets splashed, follow our instructions to dry off the phone. See If You Drop Your Phone in Water, on page 22.

Clean the Phone Exterior

You can clean the phone exterior using a dry, lint-free cloth. For the health-care environment, we recommend that you use Caviwipes™and Saniwipes™to thoroughly clean the phone. Caviwipes and Saniwipes contain up to 17% isopropanol.

Any cleaning solution containing a higher amount of isopropanol, including pure isopropanol, or an alternative alcohol-based liquid could potentially damage the phone. Do not clean the phone with bleach or other caustic products.

Excessive use of Caviwipes and Saniwipes more than 3 times a day will damage the phone surface coating and will change the appearance of phone.

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If You Drop Your Phone in Water

Clean your phone immediately if it comes in contact with anything that may cause stains, or other damage; for example, dirt or sand, ink, makeup, soap, detergent, acids, acidic foods, or lotions.

Your Phone

Caution

Do not blow or use compressed air (for example, aerosol cans, low- or high-pressure air nozzles) to clean the openings of the phone.

Do not use a vacuum cleaner or other suction device to clean the openings of the phone.

Do not use pins or other objects to clean the openings of the phone.

Use of air, suction, or mechanical objects to clean the openings can damage the phone and voids the phone warranty.

Do not submerge the phone in any liquid.

Do not use a heavily-saturated cloth.

Procedure

Step 1 Remove the phone from the charger or unplug it from the charging cable. Step 2 If the phone is in a protective case, remove the phone from the case. Step 3 Wipe the phone and screen with a damp, soft, lint-free cloth. Step 4 If there are foreign objects (for example, fine sand) in an opening in the phone, tap the phone against your

hand to dislodge the objects.

If You Drop Your Phone in Water

If you drop your phone in water, here's what you do:

• Gently shake the water off the phone.

• Dry the phone with a soft, dry, lint-free cloth.

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Your Phone

If You Drop Your Phone in Water

• Leave your phone in a dry area with some air flow; for example, a fan blowing cool air can be directed onto the phone speaker grill to help the phone dry out. Just don't put the fan close to the phone.

Here are some things you don't do:

• Don't open the battery door while the phone is wet.

• Don't use compressed air to blow off the water.

• Don't use a hair dryer to dry off the phone.

• Don't put a cotton swab, paper towel, or cloth into the headset jack or inside the battery compartment.

• Don't tap the phone on a hard surface.

• Don't charge a wet phone using the charging cable. You must wait until the phone is completely dry.

• Don't put a wet phone into the desktop charger, or multicharger. You must wait until the phone is completely dry.

Caution

Do not blow or use compressed air (for example, aerosol cans, low- or high-pressure air nozzles) to clean the openings of the phone.

Do not use a vacuum cleaner or other suction device to clean the openings of the phone.

Do not use pins or other objects to clean the openings of the phone.

Use of air, suction, or mechanical objects to clean the openings can damage the phone and voids the phone warranty.

Caution

To ensure that the phone does not get water into the battery compartment, make sure that the compartment is tightly closed. See Install the Cisco Wireless IP Phone 8821 Battery, on page 25.

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Additional Help and Information

If the sound is muffled after you dry the phone, there may still be water in the microphone or speaker compartments. Place your phone, speaker-side down, on a dry, lint-free cloth to see if water drips out. If there is still water in the phone, allow the phone to completely dry before you use it.

Additional Help and Information

If you have questions about the functions available on your phone, you should contact your administrator.

The Cisco web site (http://www.cisco.com) contains more information about the phones and call control systems.

• For quick start guides, accessory guides, and end-user guides in English, follow this link:

http://www.cisco.com/c/en/us/support/collaboration-endpoints/unified-ip-phone-8800-series/ products-user-guide-list.html

• For guides in languages other than English, follow this link:

http://www.cisco.com/c/en/us/support/collaboration-endpoints/unified-ip-phone-8800-series/ tsd-products-support-translated-end-user-guides-list.html

Your Phone

• For licensing information, follow this link:

http://www.cisco.com/c/en/us/support/collaboration-endpoints/unified-ip-phone-8800-series/ products-licensing-information-listing.html

Related Topics

Troubleshooting, on page 119

Cisco One-Year Limited Hardware Warranty Terms

Special terms apply to your hardware warranty and services that you can use during the warranty period.

This warranty does not apply to phone batteries.

Your formal Warranty Statement, including the warranties and license agreements applicable to Cisco software, is available on Cisco.com at this URL: https://www.cisco.com/go/hwwarranty.

Battery Warranty

The warranty period of the battery is 6 months after the manufacturing date.

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Phone Setup

• Phone Hardware Installation, on page 25

• Phone Configuration, on page 51

Phone Hardware Installation

Before you can use your phone, you must install and charge the battery. The battery may already be installed in your phone, or you may have to install it yourself.

You must read the safety information in Product Safety and Security, on page 125 before you use, install, or charge the phone.

The battery may already be charged using one of the supported charging methods. If the battery isn't charged, you must charge the battery before you can set up the phone.

CHAPTER 2

Caution

The Cisco Wireless IP Phone 8821 and the Cisco Wireless IP Phone 8821-EX have different ways to lock the battery compartment. Use the correct procedures for your phone.

• Cisco Wireless IP Phone 8821

• Install the Cisco Wireless IP Phone 8821 Battery, on page 25

• Replace the Cisco Wireless IP Phone 8821 Battery, on page 34

• Cisco Wireless IP Phone 8821-EX

• Install the Cisco Wireless IP Phone 8821-EX Battery, on page 30

• Replace the Cisco Wireless IP Phone 8821-EX Battery, on page 39

Install the Cisco Wireless IP Phone 8821 Battery

Use this task for the Cisco Wireless IP Phone 8821 only. For the Cisco Wireless IP Phone 8821-EX, see Install

the Cisco Wireless IP Phone 8821-EX Battery, on page 30.

IP54 compliance mean that the phone is sealed from dust and water. When the phone leaves the factory, it is completely sealed.

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Install the Cisco Wireless IP Phone 8821 Battery

If you need to open the battery compartment, don't open it in a dusty or wet environment.

You should make sure that the battery cover is closed to ensure that dust and water cannot enter the battery compartment.

Note

Dirt, oil, or other products can damage the gasket on the battery compartment cover, resulting in a poor seal. Every time you change the battery, inspect the gasket for damage. If the gasket is damaged, you can order a replacement cover.

Phone Setup

Caution

Don't use tools to pry open the cover.

Phone life and functions could be compromised if:

• The battery is installed incorrectly.

• The battery cover is not closed properly.

• The rubber gasket on battery cover is poorly maintained.

• The rubber gasket on battery cover is damaged.

• The phone is dropped on a hard surface on a regular basis.

Procedure

Step 1 Remove the cover from the battery compartment.

a) Push and hold the locking catch to the left to release the cover. b) Use the tabs on the sides of the cover to lift the top of the cover and lift the cover up to unlock the bottom

tabs.

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Phone Setup

Install the Cisco Wireless IP Phone 8821 Battery

Step 2 Install the battery.

Caution

If you install the battery incorrectly in the battery compartment, the battery and the battery compartment will be damaged.

The battery has metal contacts that must connect to the contacts in the battery compartment. The battery also has an arrow at the bottom and the Cisco logo at the top.

When the battery is correctly inserted, the logo and arrow are visible. The arrow points towards the connector on the base of the phone and the logo is close to the locking catch.

The battery compartment has small tabs in the bottom corners. The battery must slide under these tabs. The following graphic shows the battery compartment without and with the battery correctly installed.

a) Hold the battery so that the lower edge is close to the bottom of the compartment. Make sure that the

metal contacts on the phone and battery face each other. On the battery, the Cisco logo must be near the locking catch and the arrow must point to the base of the phone.

Caution

Do not force the battery into the compartment or you will damage the compartment and the battery.

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Install the Cisco Wireless IP Phone 8821 Battery

b) Slide the bottom of the battery under the tabs in the bottom of the battery compartment. c) Press the battery into the battery compartment until it is flat in the compartment.

The following graphic shows a properly-installed battery.

Phone Setup

d) If the battery has a light plastic pull tab, fold the tab over the battery.

Step 3 Inspect the gasket on the inside of the battery compartment cover and, if necessary, clean it with a cloth

dampened with water.

Caution

Do not use oil- or alcohol-based cleaners on the gasket. These cleaners will damage the gasket and void the phone warranty.

Step 4 Replace the cover to the battery compartment.

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Phone Setup

Install the Cisco Wireless IP Phone 8821 Battery

Caution

When you close the battery cover, make sure that it is completely closed. Otherwise dust and water can enter the battery compartment.

a) Align the tabs at the bottom of the cover into the notches on the phone.

The tabs slide into the phone.

b) Press the cover firmly against the phone until it clicks in place. Press at the top, middle, and bottom of

the cover on each side.

Press the cover firmly.

Caution

Do not force the cover. If it doesn't click into place easily, remove the cover and check that the battery is inserted correctly.

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Install the Cisco Wireless IP Phone 8821-EX Battery

c) Check that the cover is flush with the phone along all four sides of the cover, then slide the lock to the

right to lock the cover in place.

Phone Setup

Note

If the cover is not flush at the top, press the cover between the latch and the Cisco logo.

Related Topics

Damaged Battery Identification, on page 46

Install the Cisco Wireless IP Phone 8821-EX Battery

Use this task for the Cisco Wireless IP Phone 8821-EX only. For the Cisco Wireless IP Phone 8821, see Install

the Cisco Wireless IP Phone 8821 Battery, on page 25.

IP67 compliance mean that the phone is sealed from dust and water. When the phone leaves the factory, it is completely sealed.

Caution

Note

Caution

If you need to open the battery compartment, don't open it in a dusty or wet environment or in a hazardous location.

Don't open the compartment if the temperature is 0°C or less.

You should make sure that the battery cover is closed to ensure that dust and water cannot enter the battery compartment.

Don't use tools to pry open the cover.

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Phone Setup

Install the Cisco Wireless IP Phone 8821-EX Battery

Caution

Phone life and functions could be compromised if:

• The battery is installed incorrectly.

• The battery cover is not closed properly.

• The rubber gasket on battery cover is poorly maintained.

• The rubber gasket on battery cover is damaged.

• The phone is dropped on a hard surface on a regular basis.

Procedure

Step 1 Use a coin to unscrew the battery cover and remove the cover from the battery compartment.

Caution

Don't use a sharp object to unscrew the battery compartment door or to pry the battery door off the phone.

a) Use a coin to turn the screw and unlock the battery compartment.

The screw remains in the cover.

b) Lift and remove the cover of the battery compartment with your fingers, one corner at a time.

Step 2 Install the battery.

Caution

If you install the battery incorrectly in the battery compartment, the battery and the battery compartment will be damaged.

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Install the Cisco Wireless IP Phone 8821-EX Battery

Phone Setup

The battery has metal contacts that must connect to the contacts in the battery compartment. The battery also has an arrow at the bottom and the Cisco logo at the top.

When the battery is correctly inserted, the logo and arrow are visible. The arrow points towards the connector on the base of the phone and the logo is close to the locking catch.

a) Hold the battery so that the lower edge is close to the bottom of the compartment. Make sure that the

metal contacts on the phone and battery face each other. On the battery, the Cisco logo must be near the locking catch and the arrow must point to the base of the phone.

Caution

Do not force the battery into the compartment or you will damage the compartment and the battery.

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Phone Setup

Install the Cisco Wireless IP Phone 8821-EX Battery

b) Slide the bottom of the battery under the tabs in the bottom of the battery compartment. c) Press the battery into the battery compartment until it locks in place. Make sure that is flat in the

compartment.

d) If the battery has a light plastic pull tab, fold the tab over the battery.

Step 3 Inspect the gasket on the inside of the battery compartment cover and, if necessary, clean it with a cloth

dampened with water.

Caution

Do not use oil- or alcohol-based cleaners on the gasket. These cleaners will damage the gasket and void the phone warranty.

Step 4 Replace the cover to the battery compartment.

Caution

When you close the battery cover, make sure that it is completely closed. Otherwise dust and water can enter the battery compartment.

a) Align the tabs at the bottom of the cover into the notches on the phone.

The tabs slide into the phone.

b) Press the cover firmly against the phone until it clicks in place.

Press at the top, middle, and bottom of the cover on each side.

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Replace the Cisco Wireless IP Phone 8821 Battery

Phone Setup

Caution

Do not force the cover down. If it doesn't click into place easily, remove the cover and check that the battery is inserted correctly.

c) Check that the cover is flush with the phone, then use a coin to screw the cover in place. The screw should

be snug. Don't make it too tight.

Related Topics

Damaged Battery Identification, on page 46

Replace the Cisco Wireless IP Phone 8821 Battery

Use this task for the Cisco Wireless IP Phone 8821 only. For the Cisco Wireless IP Phone 8821-EX, see

Replace the Cisco Wireless IP Phone 8821-EX Battery, on page 39.

If you have a spare battery, you can replace a depleted battery with a charged battery.

IP54 compliance mean that the phone is sealed from dust and water. When the phone leaves the factory, it is completely sealed.

If you need to open the battery compartment, don't open it in a dusty or wet environment.

Note

Caution

You should make sure that the battery cover is closed to ensure that dust and water cannot enter the battery compartment.

Don't use tools to pry open the cover or pry out the battery.

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Phone Setup

Replace the Cisco Wireless IP Phone 8821 Battery

Caution

Phone life and functions could be compromised if:

• The battery is installed incorrectly.

• The battery cover is not closed properly.

• The rubber gasket on battery cover is poorly maintained.

• The rubber gasket on battery cover is damaged.

• The phone is dropped on a hard surface on a regular basis.

Caution

Check the battery and battery compartment for physical signs of damage before you replace your battery. Don't use a damaged battery in your phone. Properly dispose of the damaged battery and use a new one.

Procedure

Step 1 Remove the cover from the battery compartment.

a) Push and hold the locking catch to the left to release the cover. b) Use the tabs on the sides of the cover to lift the top of the cover and lift the cover up to unlock the bottom

tabs .

Step 2 Do one of these actions:

• If the battery has a pull tab, pull the tab away from the phone.

• If the battery doesn't have a pull tab, hold the phone in one hand with the screen towards the palm of your hand. Cup your other hand near the base of the phone. Shake the phone to make the battery fall into your hand.

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Replace the Cisco Wireless IP Phone 8821 Battery

Phone Setup

Step 3 Install the battery.

Caution

If you install the battery incorrectly in the battery compartment, the battery and the battery compartment will be damaged.

The battery has metal contacts that must connect to the contacts in the battery compartment. The battery also has an arrow at the bottom and the Cisco logo at the top.

When the battery is correctly inserted, the logo and arrow are visible. The arrow points towards the connector on the base of the phone and the logo is close to the locking catch.

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Phone Setup

Replace the Cisco Wireless IP Phone 8821 Battery

a) Hold the battery so that the lower edge is close to the bottom of the compartment. Make sure that the

metal contacts on the phone and battery face each other. On the battery, the Cisco logo must be near the locking catch and the arrow must point to the base of the phone.

Caution

Do not force the battery into the compartment or you will damage the compartment and the battery.

b) Slide the bottom of the battery under the tabs in the bottom of the battery compartment. c) Press the battery into the battery compartment until it is flat in the compartment.

The following graphic shows a properly-installed battery.

d) If the battery has a light plastic pull tab, fold the tab over the battery.

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Replace the Cisco Wireless IP Phone 8821 Battery

Step 4 Inspect the gasket on the inside of the battery compartment cover and, if necessary, clean it with a cloth

dampened with water.

Phone Setup

Caution

Do not use oil- or alcohol-based cleaners on the gasket. These cleaners will damage the gasket and void the phone warranty.

Step 5 Replace the cover to the battery compartment.

Caution

When you close the battery cover, make sure that it is completely closed. Otherwise dust and water can enter the battery compartment.

a) Align the tabs at the bottom of the cover into the notches on the phone.

The tabs slide into the phone.

b) Press the cover firmly against the phone until it clicks in place. Press at the top, middle, and bottom of

the cover on each side.

Press the cover firmly.

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Phone Setup

Replace the Cisco Wireless IP Phone 8821-EX Battery

Caution

Do not force the cover. If it doesn't click into place easily, remove the cover and check that the battery is inserted correctly.

c) Check that the cover is flush with the phone along all four sides of the cover, then slide the lock to the

right to lock the cover in place.

Note

If the cover is not flush at the top, press the cover between the latch and the Cisco logo.

Related Topics

Damaged Battery Identification, on page 46

Replace the Cisco Wireless IP Phone 8821-EX Battery

Use this task for the Cisco Wireless IP Phone 8821-EX only. For the Cisco Wireless IP Phone 8821, see

Replace the Cisco Wireless IP Phone 8821 Battery, on page 34.

If you have a spare battery, you can replace a depleted battery with a charged battery.

IP67 compliance mean that the phone is sealed from dust and water. When the phone leaves the factory, it is completely sealed.

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Replace the Cisco Wireless IP Phone 8821-EX Battery

Phone Setup

Caution

Note

Caution

If you need to open the battery compartment, don't open it in a dusty or wet environment or in a hazardous location.

Don't open the compartment if the temperature is 0°C or less.

You should make sure that the battery cover is closed to ensure that dust and water cannot enter the battery compartment.

Don't use tools to pry open the cover or pry out the battery.

Phone life and functions could be compromised if:

• The battery is installed incorrectly.

• The battery cover is not closed properly.

• The rubber gasket on battery cover is poorly maintained.

• The rubber gasket on battery cover is damaged.

• The phone is dropped on a hard surface on a regular basis.

Caution

Procedure

Step 1 Use a coin to unscrew the battery cover and remove the cover from the battery compartment.

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Phone Setup

Replace the Cisco Wireless IP Phone 8821-EX Battery

Caution

Don't use a sharp object to unscrew the battery compartment door or to pry the battery door off the phone.

a) Use a coin to turn the screw and unlock the battery compartment.

The screw remains in the cover.

b) Lift and remove the cover of the battery compartment with your fingers, one corner at a time.

Step 2 Do one of these actions:

• If the battery has a pull tab, pull the tab away from the phone

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Replace the Cisco Wireless IP Phone 8821-EX Battery

Phone Setup

Step 3 Install the battery.

Caution

If you install the battery incorrectly in the battery compartment, the battery and the battery compartment will be damaged.

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Phone Setup

Replace the Cisco Wireless IP Phone 8821-EX Battery

The battery has metal contacts that must connect to the contacts in the battery compartment. The battery also has an arrow at the bottom and the Cisco logo at the top.

When the battery is correctly inserted, the logo and arrow are visible. The arrow points towards the connector on the base of the phone and the logo is close to the locking catch.

a) Hold the battery so that the lower edge is close to the bottom of the compartment. Make sure that the

metal contacts on the phone and battery face each other. On the battery, the Cisco logo must be near the locking catch and the arrow must point to the base of the phone.

Caution

Do not force the battery into the compartment or you will damage the compartment and the battery.

b) Slide the bottom of the battery under the tabs in the bottom of the battery compartment. c) Press the battery into the battery compartment until it is flat in the compartment. d) If the battery has a light plastic pull tab, fold the tab over the battery.

Step 4 Inspect the gasket on the inside of the battery compartment cover and, if necessary, clean it with a cloth

dampened with water.

Caution

Do not use oil- or alcohol-based cleaners on the gasket. These cleaners will damage the gasket and void the phone warranty.

Step 5 Replace the cover to the battery compartment.

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Replace the Cisco Wireless IP Phone 8821-EX Battery

Phone Setup

Caution

When you close the battery cover, make sure that it is completely closed. Otherwise dust and water can enter the battery compartment.

a) Align the tabs at the bottom of the cover into the notches on the phone.

The tabs slide into the phone.

b) Press the cover firmly against the phone until it clicks in place.

Press at the top, middle, and bottom of the cover on each side.

Caution

Do not force the cover down. If it doesn't click into place easily, remove the cover and check that the battery is inserted correctly.

c) Check that the cover is flush with the phone, then use a coin to lock the cover in place.

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Phone Setup

Replace the Cisco Wireless IP Phone 8821-EX Battery

Step 6 Replace the cover to the battery compartment.

Caution

When you close the battery cover, make sure that it is completely closed. Otherwise dust and water can enter the battery compartment.

a) Align the tabs at the bottom of the cover into the notches on the phone.

The tabs slide into the phone.

b) Press the cover firmly against the phone until it clicks in place.

Press at the top, middle, and bottom of the cover on each side.

Caution

Do not force the cover down. If it doesn't click into place easily, remove the cover and check that the battery is inserted correctly.

c) Check that the cover is flush with the phone, then use a coin to screw the cover in place. The screw should

be snug. Don't make it too tight.

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Damaged Battery Identification

Related Topics

Damaged Battery Identification, on page 46

Damaged Battery Identification

Your phone battery can develop physical signs of damage. Physical signs include:

• Swelling

• Bending

• Broken end caps

Phone Setup

Caution

Swollen Battery

Identification

• The battery doesn't sit flat on a table. It may rock if you touch the corners.

• The installed battery is not flat in the battery compartment.

• The back cover won't completely close (especially in the middle of the door)

• The battery doesn't fall out of the battery compartment when you try to remove it. You may think that

you need to pry the battery out of the compartment.

Caution

Don't try to pry the battery out of the compartment.

Examples

The next image shows a swollen battery from the end.

The next image shows another swollen battery.

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Phone Setup

Damaged Battery Identification

The next image shows a swollen battery in the battery compartment. Notice that the battery isn't flush with the compartment walls around the battery perimeter.

The next image shows the same swollen battery when the cover is put on. Notice that the middle of the cover is arched. The catches in the middle of the cover won't easily connect.

The battery may also swell along the length or width, which makes the battery hard to remove. Don't use any instrument to pry the battery out.

Bent Battery

Identification

The battery doesn't sit flat on a table. It may rock if you touch the corners.

Example

End Caps are Broken or Damaged

Identification

The plastic caps at the ends of the battery aren't properly attached.

Example

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Phone Battery Charging

You can charge the battery using any of the following options:

• USB cable—You can charge the phone with an AC power adapter or your computer.

• Desktop charger—You can use the phone and charge it at the same time.

• Multicharger—You can charge several phones at the same time.

Phone Setup

Warning

Explosion Hazard: Do not charge the phone battery in a potentially explosive atmosphere. Statement 431

The battery takes about 3 hours to charge in the AC power adapter, desktop charger, or multicharger. It takes about 6 hours to charge using the USB cable and your computer.

Related Topics

Multichargers, on page 113 Desktop Chargers, on page 109

Spare Battery Charging

If you require longer talk times, you will find it useful to have a spare, charged battery. You can charge a spare battery in the desktop charger or multicharger.

Warning

Explosion Hazard: Do not charge the spare battery in a potentially explosive atmosphere. Statement 431

The spare battery takes about 3 hours to charge in the desktop charger or multicharger.

Related Topics

Multichargers, on page 113 Desktop Chargers, on page 109

Prepare the Power Adapter

The power adapter for your phone is compact. Before you use the power adapter, you have to unfold the prongs. After you use the adapter, you can fold in the prongs.

The power adapter for your region may also require an additional clip to allow the adapter to be plugged into the electrical outlet.

Procedure

Step 1 Catch the edge of a prong with your finger and pull the prong up until it clicks into position.

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Phone Setup

Charge the Battery with the AC Power Supply

Step 2 (Optional) Install the international power clip. Step 3 (Optional) Before you close the adapter, remove the international power clip. Step 4 (Optional) Hold the lever on the top of the adapter down and press the prongs down to close the adapter.

Charge the Battery with the AC Power Supply

You can charge your phone using an AC power supply. When you use the power supply to charge your phone, the battery can take up to 3 hours to fully charge.

The wide connector on the USB cable connects to the phone using magnets to hold it secure. It has pins that you need to align correctly. If you hold the phone so that the screen is towards you, the battery icon on the connector is visible.

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Charge the Battery with the USB Cable and a USB Port on Your Computer

Phone Setup

Caution

Do not charge the phone in a hazardous environment.

Do not charge the phone if it is wet.

Before you begin

You need the USB power cable supplied with your phone.

You need to prepare the power adapter for use as described in Prepare the Power Adapter, on page 48.

Procedure

Step 1 Plug the USB cable into the bottom of the phone with the pins aligned. Step 2 Plug the USB cable into the power adapter. Step 3 Plug the power adapter into the electrical outlet.

Charge the Battery with the USB Cable and a USB Port on Your Computer

You can charge your phone using your computer. When you use the computer to charge your phone, the battery can take up to 6 hours to fully charge.

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Phone Setup

Phone Configuration

Caution

Step 1 Connect the long connecter of the USB cable to the bottom of the phone with the pins aligned. Step 2 Plug the other end into the USB port in the computer.

Do not charge the phone in a hazardous environment.

Do not charge the phone if it is wet.

Procedure

Phone Configuration

Phone configuration uses one of these methods:

• Your administrator sets up the phone. When this happens, you don't need to do any configuration. Your administrator may lock your access to the configuration menus.

• You set up the phone for your Wi-Fi network and to connect to the call control system. When this happens, your administrator gives you the information you need to enter in the phone.

Add the Phone to the Wi-Fi Network

When you enter an IP address, scroll to the field, and press Select. The field changes from one field into input boxes. You use the keypad to enter the digits and the navigation ring to move between the fields.

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Add the Phone to the Wi-Fi Network

After you configure the phone and save the changes, the phone connects to the Cisco Unified Communications Manager.After the connection is made, the phone downloads the configuration file and, if necessary, upgrades the firmware to a new firmware load.

Before you begin

You need the following information about the Wi-Fi network:

• SSID

• Security type (for example, WEP, EAP)

• PIN or passkey for the selected security type

Procedure

Step 1 Access the Settings app. Step 2 Select Wi-Fi. Step 3 Select a profile. Step 4 (Optional) Set a profile name.

a) Select Profile name. b) Use the keypad to enter a new name.

Phone Setup

• The Back softkey deletes the character to the left of the cursor.

• Use the Navigation ring to move from left to right in the field.

c) Press More and select Save.

Step 5 Select Network configuration > IPv4setup.

If your network does not support DHCP, perform these steps. a) Required: Select DHCP and press Off.

b) Select IP address and enter the assigned address of the phone. c) Select Subnet mask and enter the required subnet mask. For example, 255.255.255.0. d) Select Default router and enter the IP address of the Default router. e) Select DNS server 1 and enter the IP address of the DNS server.

For all networks, a) Select Alternate TFTP and set to On.

b) Select TFTP Server 1 and enter the TFTP IP address for the Cisco Unified Communications Manager. c) Press More and select Save. d) In the Trust list window, press More and select Erase. e) Select Back and then select Back again.

Step 6 Select WLAN configuration. Step 7 Select SSID.

a) Use the keypad to enter the SSID of the access point. b) Press More and select Save.

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Phone Setup

Step 8 Select Security mode. Step 9 Select the type of security that the access point requires. Step 10 Set the required security fields using the following table:

Add the Phone to the Wi-Fi Network

DescriptionConfigured FieldSecurity Mode

NoneNone

When the Security mode is set to None, no other fields are required.

Enter the 40/104 or 64/128 ASCII or Hex WEP key.WEP keyWEP

Enter the 8-63 ASCII or 64 Hex Passphrase.PassphrasePSK

Enter the userid.User IDEAP-FAST

PEAP-GTC

Enter the passwordPassword

PEAP-MSCHAPV2

User certificateEAP-TLS

Your administrator will give you the certificate type to select and will arrange for the certificate to be installed on your phone.

Step 11 Select 802.11 mode and select the required mode.

The mode determines the frequency. If you set the mode to Auto, the phone can use either the 5 GHz or 2.4 GHz frequency, with 5 GHz as the preferred frequency.

Step 12 Select On call powersave and press Select to change the setting.

This field should only be set to Disabled if required for troubleshooting.

Step 13 Press More and select Save. Step 14 Press Power/End Call .

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Add the Phone to the Wi-Fi Network

Phone Setup

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Calls

• Access the Phone App, on page 55

• Make Calls, on page 56

• Answer Calls, on page 61

• End a Call, on page 64

• Mute Your Audio, on page 64

• Hold Calls, on page 65

• Forward Calls From Your Phone, on page 67

• Transfer a Call to Another Person, on page 68

• Conference Calls and Meetings, on page 68

• Intercom Calls, on page 70

• Supervise and Record Calls, on page 71

• Prioritized Calls, on page 72

• Multiple Lines, on page 73

Access the Phone App

CHAPTER 3

We make it easy for you to make and receive calls with the Phone app. If your home screen is line view, then you are already in the Phone app.

Procedure

Use one of these ways to access the Phone app:

• From the Application view screen, press the Select button to select Phone .

• Press Answer/Send to make a call or to answer an incoming call.

• Enter a number using the keypad to make a call.

Related Topics

Home Screen, on page 17

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Make Calls

Make a Call

Step 1 Enter a phone number. Step 2 Press Answer/Send .

Calls

Your Cisco Wireless IP Phone works just like a regular phone. But we make it easier for you to make calls.

You can easily make a call from the Applications home screen, the Line view home screen, or the Phone app.

Procedure

Make an Emergency Call

You can make an emergency call from your phone, even if you are not signed in. When you start to dial the emergency number, the list of emergency numbers displays although you cannot select the number.

If you try to dial a number that is not in the list of emergency numbers, the phone does not dial the number.

Procedure

Step 1 If your phone is not turned on, press Power/End Call for 4 seconds to power on the phone. Step 2 Use the keypad to enter your emergency number.

Step 3 Press Answer/Send .

Make a Call with a Headset

You can make a call using a headset. If you disconnect the headset during a call, the phone continues the call on the speakerphone.

Before you begin

You have a wired or Bluetooth headset connected to the phone.

Procedure

Step 1 Access the Phone app. Step 2 (Optional) Select a line. Step 3 Enter a phone number.

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Calls

Step 4 Press Answer/Send .

Related Topics

Headsets, on page 106

Make a Call with the Phone Speaker

You can make a call with the speakerphone built into the phone.

Procedure

Step 1 Press and hold Speakerphone to activate the speaker. Step 2 Dial the phone number.

Step 3 Press Answer/Send to place your call. Step 4 Press and hold Speakerphone again to turn off speaker mode.

Make a Call with the Phone Speaker

Make a Call with the Desktop Charger Speaker

When your phone is in the desktop charger, you automatically use the speakerphone built into the charger. If you remove the phone from the charger when you are on the call, hold the phone to your ear to hear the call.

Procedure

Step 1 Dial the phone number. Step 2 Press Answer/Send to place your call.

Make a Call with a Phone or Video Address

Sometimes, instead of just having someone’s phone number, you might also have a phone or video address that you can use to place the call instead.

These addresses might look like an email address, such as username1@example.com, or it might contain numbers like username2@209.165.200.224.

Procedure

Step 1 Access the Phone app. Step 2 (Optional) Select a line. Step 3 Press More and select ABC, and you’ll be able to enter text using the keypad.

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Redial a Number

Step 4 Press a number on the keypad to see the available options, and then press the number again to move through

the choices. For example, press One (1) three times to enter the @ symbol.

Step 5 Press Answer/Send .

Redial a Number

You can call the most recently dialed phone number from the Phone app.

Procedure

Step 1 Required: Access the Phoneapp. Step 2 (Optional) Select a line. Step 3 Press Redial.

Calls

Return a Recent Call

You can return a recent call with the Recents list in the Phone app.

Procedure

Step 1 Access the Phone app. Step 2 Required: Select a line. Step 3 Select an entry from your Recents list.

Step 4 Press Answer/Send .

Make a Call to a Favorite Number from the Contacts App

You can easily call a contact in your Favorites list.

Before you begin

You must set up a favorite (a frequently-dialed number) in your Favorites list in the Contacts app.

Procedure

Step 1 Access the Contacts app. Step 2 Select Favorites.

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Calls

Make a Call to a Favorite Number from the Applications Screen

Step 3 Select an entry and press Answer/Send .

Related Topics

Favorites, on page 75

Make a Call to a Favorite Number from the Applications Screen

You can easily call a contact in your Favorites list from the Applications view.

Before you begin

• You must set up a favorite (a frequently-dialed number) in your Favorites list in the Contacts app.

• You need to know the index number assigned to the favorite.

Procedure

Do one of these actions:

• If the favorite is assigned a single-digit index, press and hold the number key. For example, if the favorite is assigned to index number 1, press and hold 1 until the phone makes the call.

• If the favorite is assigned a double-digit index, press the first number key and then press and hold the second number key. For example, if the favorite is assigned to index number 10, press 1 , and then press and hold 0 until the phone makes the call.

Related Topics

Favorites, on page 75

Make a Speed Dial Call

Before you begin

Your administrator must set up a Speed Dial line for you.

Procedure

Step 1 Access the Phone app. Step 2 Required: Select a Speeddial line.

Dial an International Number

You can dial international calls when you prefix the phone number with a plus (+) sign.

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Get Notified When a Contact is Available

Before you begin

You must be in the Phone app window.

Procedure

Step 1 Press and hold Asterisk (*) for at least 1 second.

The plus (+) sign is displayed as the first digit in the phone number. If you are off-hook, you hear that the dial tone changes when the + signs is displayed.

Step 2 Dial the number. Step 3 Press Answer/Send .

Get Notified When a Contact is Available

Calls

If you call someone and their line is busy or they do not answer, you can be notified with a message and a special ringtone when they are available.

Procedure

Step 1 Press Call back. Step 2 Press Exit. Step 3 When you see the message that the person is available or hear the special ring tone, press Call.

Calls That Require a Billing Code or Authorization Code

Your administrator may require that you enter a billing code or authorization code (or both codes) after you dial a phone number. The billing code, called a Client Matter Code, is used for accounting or billing purposes. The authorization code, called a Forced Authorization Code, controls access to certain phone numbers.

When a billing code is required, the phone displays Enter Client Matter Code, the dialed number changes to “********”, and you hear a special tone.

When an authorization code is required, the phone displays Enter Authorization Code, the dialed number changes to “********”, and you hear a special tone. For security reasons, the phone displays a “*” instead of the number entered.

When both a billing code and an authorization code are required, you are prompted for the authorization code first. Then you are prompted for the billing code.

Related Topics

Speed-Dial Numbers, on page 10

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Calls

Secure Calls

Your administrator can take steps to protect your calls from tampering by people outside your company. When a lock icon is displayed on your phone during a call, your phone call is secure. Depending upon how your phone is configured, you may have to sign on before you make a call or before a security tone plays over your handset.

Answer Calls

Your Cisco Wireless IP Phone works just like a regular phone. But we make it easier for you to answer calls.

Answer a Call

Procedure

Secure Calls

Press Answer or Answer/Send .

Answer Call Waiting

When you have an incoming call while you are on an active call, you hear a single beep. You can answer the new call and automatically hold the active call.

Procedure

Step 1 Press Answer or Answer/Send . Step 2 (Optional) If you have more than one call waiting, select an incoming call.

Decline a Call

When you get an incoming call that you don't want to answer, you can decline the call, which sends the call to voicemail.

If you don't see the Decline softkey, then your administrator has disabled the ability to decline a call.

Procedure

Press Decline.

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Ignore a Call

When you get an incoming call that you don't want to answer, you can ignore the call. The call shows up in your call list.

Procedure

Press the Up or Down arrow on the Navigation cluster.

Silence Incoming Calls on Your Phone

If you're busy and don't want to be disturbed, you can silence incoming calls. If you do this, the phone won't ring, but you will see a visual alert. So, you can still choose to answer the call. If you don't answer the call, the call goes to your voicemail instead.

Calls

Procedure

Choose one of these options:

• From the Self Care portal, turn on Do Not Disturb.

• From your phone,

a. Access the Phone app. b. (Optional) Select a line c. Press More and select Do not disturb

Related Topics

Control the Phone Ringer for a Single Incoming Call, on page 64

Answer a Coworker's Phone (Call Pickup)

If you share call handling tasks with your coworkers, you can answer a call that is ringing on a coworker’s phone. First, your administrator has to assign you to at least one call pickup group.

Answer a Call Within Your Group (Pickup)

You can answer a call that rings on another phone within your call pickup group. If multiple calls are available for pickup, you'll answer the call that has been ringing for the longest time.

Procedure

Step 1 Access the Phone app.

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Calls

Step 2 Press More and select Pickup. Step 3 Press Answer.

Answer a Call From Another Group (Group Pickup)

Group Pickup allows you to answer a call on a phone that is outside your call pickup group. You can use the group pickup number to pick up the call, or you can use the number of the phone line that is ringing.

Procedure

Step 1 Access the Phone app. Step 2 (Optional) Select a line. Step 3 Press More and select Group pickup. Step 4 Enter the group pickup number or enter the number of the phone line with the call that you want to pick up . Step 5 Press More and select Call. Step 6 Press Answer.

Answer a Call From Another Group (Group Pickup)

Answer a Call from an Associated Group (Other Pickup)

You can pick up a call ringing on a phone in another call group.

Procedure

Step 1 Access the Phone app. Step 2 (Optional) Select a line. Step 3 Press More and select Other pickup. Step 4 Press Answer.

Trace a Suspicious Call

If you receive unwanted or harassing calls, use malicious call identification (MCID) to alert your administrator. Your phone sends a silent notification message to your administrator with information about the call.

Procedure

Step 1 Press More and select Report caller. Step 2 End the call.

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Control the Phone Ringer for a Single Incoming Call

You can silence the phone ringer for an individual call.

Procedure

Do one of the following actions:

• Press Volume down.

• Press Pound(#) for 2 seconds to turn the ringer off or on.

Related Topics

Adjust the Phone Ringer Volume, on page 104 Make the Phone Vibrate for an Incoming Call, on page 93 Select Where You Hear Ringing, on page 94 Silence Incoming Calls on Your Phone, on page 62

Calls

End a Call

Procedure

Do one of the following actions:

• From the Phone app, press More and select End call.

• Press Power/End Call .

Mute Your Audio

You can mute the phone so that you can hear the other caller but they cannot hear you. The Mute button

is located below the Volume key on the side of the phone. When your phone is in the desktop charger, you mute the desktop charger speaker with the Mute button

on the lower right corner of the charger.

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Calls

Procedure

Step 1 Press Mute . Step 2 Press Mute again to turn mute off.

Hold Calls

You can put an active call on hold and then resume the call when you're ready.

Put a Call on Hold

Procedure

Hold Calls

Step 1 Access the Phone app. Step 2 Press Hold.

Answer a Call Left on Hold for Too Long

You can be notified when a call is left on hold. The notification is similar to an incoming call notification and includes these cues:

• Single ring, repeating at intervals

• Flashing message indicator on the handset

• Visual notification on the phone screen

Procedure

Press Answer to resume the held call.

Swap Between Active and Held Calls

When you are on a call, you can access a held call. The phone places the original call on hold.

Procedure

Step 1 Access the Phone app.

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Call Park

Step 2 Press the right Navigation key. Step 3 Select the held call. Step 4 Press Resume.

Call Park

Calls

You can use your phone to park (temporarily store) a call. You can then retrieve the call from another phone (such as a phone at a coworker’s desk or in a conference room).

There are two ways you can park a call: call park and directed call park. You'll only have one type of call park available on your phone.

• Call park—you use the Park softkey to park the call

• Directed call park—you use the Transfer softkey the call to a call park number

If the call remains parked for too long, you receive an alert tone. You can answer the call or retrieve it from another phone. If you do not answer the call within a certain length of time, it is routed to another destination (such as voicemail), as set by your administrator.

Place a Call on Hold with Call Park

You can park an active call that you answered on your phone and then use another phone in the call control system to retrieve the call.

You can park only one call at the call park number.

Before you begin

Your call must be active.

Procedure

Step 1 Access the Phone app. Step 2 Press More and select Park.

The phone displays the call park extension.

Retrieve a Call on Hold with Call Park

You can pick up a parked call from anywhere in your network.

Before you begin

You need the call park extension.

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Calls

Procedure

Step 1 Access the Phone app. Step 2 (Optional) Select a line. Step 3 Dial the call park extension.

Forward Calls From Your Phone

You can forward calls from any line on your phone to another number. Call forward is phone-line specific. If a call reaches you on a line where call forwarding is not enabled, the call rings as usual.

There are two ways of forwarding your calls:

• Forward all calls

• Forward calls in special situations, such as when the phone is busy or there is no answer.

Forward Calls From Your Phone

Verify that your calls are forwarded by looking for the Forward all icon in the line label.

Procedure

Step 1 Access the Phone app. Step 2 (Optional) Select a line. Step 3 Press More and select Forward all. Step 4 Enter the number to receive the calls or select an entry from your Recents call list.

Turn Off Call Forward From Your Phone

Procedure

Step 1 Access the Phone app. Step 2 (Optional) Select the forwarded line. Step 3 Press More and select Forward off.

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Transfer a Call to Another Person

When you transfer a call, you can stay on the original call until the other person answers. This gives you an opportunity to talk privately with the other person before removing yourself from the call. If you don't want to talk, then transfer the call without waiting for the other person to answer.

Procedure

Step 1 Access the Phone app. Step 2 Press More and select Transfer. Step 3 Enter the number to call or select an entry from your recent calls. Step 4 Press Transfer.

Calls

Conference Calls and Meetings

You can talk with several people in a single call. You can dial another person and add them to the call. If you have multiple phone lines, you can join two calls across two lines.

When you add more than one person to a conference call, wait a few seconds between adding participants.

As the conference host, you can remove individual participants from the conference. The conference ends when all participants hang up.

Add Another Person to a Call

You can add another person to an active call to create a conference.

Procedure

Step 1 Access the Phone app. Step 2 Press More and select Conference. Step 3 Do one of these actions.

• Dial a number and wait for the person to answer.

• Select an entry from your Recents list and wait for the person to answer.

• Select another held call on the same line.

• Press the right Navigation key, select a line, and select a held call on that line.

Step 4 Press Merge.

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Calls

View and Remove Conference Participants

When you are in a conference call, you can view the conference participants. If you are the conference owner, you can remove a participant from the conference. The screen displays a star (*) beside the conference owner.

Before you begin

You are in an active conference call.

Procedure

Step 1 Press More and select Details. Step 2 (Optional) Select Update to refresh the participant list. Step 3 (Optional) Select a participant and press Remove.

View and Remove Conference Participants

Scheduled Conference Calls (Meet Me)

You can host or join a conference call at a scheduled time.

The conference call does not start until the host dials in, and it ends when all participants hang up. The conference does not automatically end when the host hangs up.

Host a Meet Me Conference

Before you begin

Get a meet me phone number from your administrator, and distribute the number to the conference participants.

Procedure

Step 1 Access the Phone app. Step 2 Press More and select Meet me. Step 3 Enter the meet me number. Step 4 Enter the host password for the meeting.

Join a Meet Me Conference

You cannot join a meet me conference until the conference hosts dials in. If you hear a busy tone, the host has not dialed into the conference. Hang up and try your call again.

Procedure

Step 1 Access the Phone app.

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Intercom Calls

Step 2 Press More and select Meet me. Step 3 Enter the meet me number.

Intercom Calls

You can place and receive one-way calls using an intercom line.

When you place an intercom call, the recipient’s phone answers the call automatically with mute activated (whisper mode).Your message is broadcast through the recipient’s speakerphone, headset, or handset, if one of these devices is active.

After receiving the intercom call, the recipient can start two-way audio (connected mode) to allow for further conversation.

Make an Intercom Call

Calls

When you place an intercom call, your phone enters whisper mode until the recipient accepts the intercom call. In whisper mode, the other person can hear you, but you can't hear them. If you are on an active call, that call is placed on hold.

Procedure

Step 1 Access the Phone app. Step 2 Select Intercom line.

Step 3 Dial the target intercom number.

Answer an Intercom Call

You can answer an intercom call to talk to the other person.

Before you begin

You receive a message on your phone screen, and an audible alert. Your phone answers the intercom call in whisper mode.

Procedure

Step 1 Access the Phone app. Step 2 Select the intercom call.

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Calls

Supervise and Record Calls

You can supervise and record a call. But you must have a minimum of three people on a line: the person calling, the chaperone, and the person called.

The chaperone answers a call, creates a conference call, and monitors and records the conversation.

The chaperone performs the following tasks:

• Record the call.

• Conference in the first participant only; Other participants add people as needed.

• End the call.

The conference ends when the chaperone hangs up the call.

Set up a Supervised Call

Supervise and Record Calls

Step 1 Press More and select Conference. Step 2 Dial the person to add to the call. Step 3 After the person answers, press Merge.

Record a Call

Step 1 Press Record. Step 2 Press Stop recording when the recording can be stopped.

When you have a call to chaperone, the incoming call indicates that the call requires supervision.

Before you begin

You must be part of the chaperone hunt group.

Procedure

You can record a call. You might hear a notification tone as you record the call. The recording stops when you press the Stop recording softkey or end the call.

Procedure

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Prioritized Calls

In your job, you might need to handle urgent or critical situations using your phone. You can identify calls as being very important, and thus have a higher priority than normal calls. The priorities range from level 1 (low) to level 5 (high). This system of priorities is called Multilevel Precedence and Preemption (MLPP).

Your administrator sets up the priorities that you can use and determines if you need special sign-in information.

When a high-priority call rings on your phone, you see the priority level on the phone screen. If you are on a call when a high-priority call comes to your phone, the high-priority call preempts the current call and you hear a special preemption ringtone. You should hang up from your current call to answer the high-priority call.

When you are on a high-priority call, the priority of the call does not change when you:

• Put the call on hold

• Transfer the call

• Add the call to a three-way conference

• Answer the call using call pickup

Calls

Table 8: Multilevel Precedence and Preemption Priority Levels

Make a Priority Call

To make a priority call, you might need to sign in with your special credentials. You have three chances to enter these credentials, and you're notified if you've entered them incorrectly.

Procedure

Priority LevelMLPP icon

Level 1—Priority call

Level 2—Medium priority (Immediate) call

Level 3—High priority (Flash) call

Level 4—Flash Override

Level 5—Executive Override

Step 1 Access the Phone app. Step 2 Press More and select Prec level. Step 3 Select a priority level. Step 4 Enter the phone number.

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Calls

Step 5 Press Answer/Send .

Answer a Priority Call

If you hear a special ring that's faster than usual, you are receiving a priority call.

Procedure

Press Answer.

Answer a Priority Call While on Another Call

If you hear a continuous tone that interrupts your call, you or your coworker are receiving a priority call. Hang up immediately and let the higher priority call go to the intended person.

Answer a Priority Call

Procedure

Step 1 Press End call. Step 2 Press Answer.

Multiple Lines

If you share phone numbers with other people, you could have multiple lines on your phone. When you have multiple lines, you have more calling features available to you.

Shared Lines

You can share the same phone number with one or more of your coworkers. For example, as an administrative assistant, you might be responsible for screening calls for the person that you support.

When you share a phone number, you can use that phone line just like you would any other line, but you should be aware of a few special characteristics about shared lines:

• The shared phone number appears on all phones that share the number.

• If your coworker answers a call on the shared line, the shared line icon displays in red on your phone.

• If you put a call on hold, your shared line icon is white. But your coworker sees the line in red.

Add Yourself to a Call on a Shared Line (cBarge)

You or your coworker can join a call on a shared line without creating a conference call.

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Add Yourself to a Call on a Shared Line (cBarge)

Procedure

Step 1 Select a shared line that is in use. Step 2 Press More and select Merge. Step 3 Press Yes.

Calls

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Contacts

• Access the Contacts App, on page 75

• Favorites, on page 75

• Local Contacts, on page 77

• Personal Directory, on page 79

• Corporate Directory, on page 82

Access the Contacts App

You can access the Contacts app from the Applications view screen. The Contacts app gives you access to the following directories and lists:

• Corporate directory—a directory of the people in your company

• Personal directory—a directory of your personal contacts. The directory is stored in the call control system and you can access your personal directory from other phones in your phone network.

• Local contacts—a directory of your personal contacts that is stored in the phone memory.

CHAPTER 4

Step 1 From the Line view screen, press the left arrow of the navigation cluster to view the Applications screen. Step 2 From the Applications screen, press the left arrow of the navigation cluster to select Contacts .

Favorites

• Favorites—a list of contacts that you regularly dial.

Procedure

Related Topics

Home Screen, on page 17

You can add frequently-called numbers to your favorites list. You can use the list to quickly dial an entry in the list. Your list can have up to 50 entries.

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Access Favorites

Related Topics

Access Favorites

You can access your Favorites list in several ways.

Procedure

Do one of these actions:

• Press Favorites.

• Access the Contacts app and select Favorites.

• Access the Phone app.

Contacts

Make a Call to a Favorite Number from the Contacts App, on page 58 Make a Call to a Favorite Number from the Applications Screen, on page 59

Add a Contact to Your Favorites List

Before you begin

The contact must exist in your local contacts list.

Procedure

Step 1 Access Favorites using Access Favorites, on page 76. Step 2 Select an unassigned entry. Step 3 Press Assign. Step 4 Highlight a local contact and press Details. Step 5 Highlight a phone number and press Assign.

Delete a Contact from Your Favorites List

You can delete a favorite from the Favorites list. The contact still displays in your Local contacts.

Procedure

Step 1 Access Favorites using Access Favorites, on page 76. Step 2 Select an assigned entry. Step 3 Press Delete.

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Contacts

Step 4 Press Delete to confirm the deletion.

Local Contacts

You can create a list of up to 200 local contacts. The local contacts list is stored in the phone memory.

If your administrator gives you access to the phone administration web page, you can upload and download contacts. For more information, see the Cisco Wireless IP Phone 8821 and 8821-EX Administration Guide for Cisco Unified Communications Manager.

Access Local Contacts

You can access your local contacts list in several ways. Your administrator can configure the left softkey in the Applications view to be Local contacts.

Local Contacts

Procedure

Do one of these actions:

• Press Local contacts.

• Access the Contacts app and select Local Contacts.

Search for a Contact in Your Local Contacts List

Procedure

Step 1 Access local contacts using Access Local Contacts, on page 77. Step 2 Enter information into the search box.

The context list updates as you enter the information.

Step 3 (Optional) Select an entry, and do one of these actions:

• Press Select.

• Press Moreand select Details.

Add a New Contact to Your Local Contacts List

You can manually add a contact to your Local Contacts list. Each contact requires:

• a first name or a last name

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Edit a Contact in Your Local Contacts List

• at least one phone number

Procedure

Step 1 Access local contacts using Access Local Contacts, on page 77. Step 2 Press More and select Add new. Step 3 Enter the contact information. Step 4 Press More and select Save.

Edit a Contact in Your Local Contacts List

Procedure

Contacts

Step 1 Search for a contact as described in Search for a Contact in Your Local Contacts List, on page 77. Step 2 Select an entry, press More , and select Details. Step 3 Press More and select Edit. Step 4 Change or add information about your contact. Step 5 (Optional) Highlight a contact number, press More, and select Mark primaryto set the primary number for

the contact.

Step 6 Press More and select Save.

Call a Contact from Your Local Contacts List

When you call a local contact, you can call their primary number (displayed with a checkmark) or one of their alternate numbers.

Procedure

Step 1 Search for a contact as described in Search for a Contact in Your Local Contacts List, on page 77. Step 2 Select a contact. Step 3 Do one of these actions:

• Press Answer/Send to call the primary number.

• Press More, press Dial.

• Press More, press Details to see additional information, then press More and do one of these actions:

• Select Dial to call the contact's primary number.

• Select Edit dial to select and call an alternate number.

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Contacts

• Press Answer/Send.

Remove a Contact from Your Local Contacts List

If you do not want a contact in your Local contacts list, you can delete the entry. If the contact is also in your Favorites list, when you delete the contact from your Local contacts list, the entry in the Favorites list is also deleted.

Procedure

Step 1 Search for a contact as described in Search for a Contact in Your Local Contacts List, on page 77. Step 2 Select the contact to delete. Step 3 Press More and select Delete. Step 4 Press Delete to confirm the deletion.

Remove a Contact from Your Local Contacts List

Remove all Local Contacts

You can clear all the contacts from your local contacts list. When you delete all contacts, your favorites are also deleted.

Procedure

Step 1 Access local contacts using Access Local Contacts, on page 77. Step 2 Press More and select Delete all. Step 3 Press Delete all to confirm the deletion.

Personal Directory

You can save personal contacts in your personal directory. The system protects your personal directory with a user ID and a PIN that your administrator sets up. The personal directory has two parts:

• Personal Address Book—You use the personal address book to store the contact information for friends, family, or coworkers.

• Personal Fast Dials—You use the personal fast dial list to quickly dial a contact.

You can set up your personal directory from your phone or from the Self Care portal.

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Sign In and Out of a Personal Directory

Before you begin

Before you can sign in to your personal directory, you need your user ID and PIN. Contact your administrator if you don't know this information.

Procedure

Step 1 Access the Contacts app. Step 2 Select Personal directory. Step 3 Enter your user ID and PIN. Step 4 Press More and select Submit. Step 5 Required: From the Personal directory window, select Log out and press OK to sign out of your personal

directory.

Contacts

Personal Address Book

Your personal address book contains the contacts that you enter from your phone or from the Self Care portal. You can have up to 99 contacts in your personal address book.

The phone lists your personal address book contacts by nickname.

Search for a Contact in Your Personal Address Book

Procedure

Step 1 Access the Contacts app. Step 2 Select Personal directory. Step 3 Select Personal address book. Step 4 Enter the search criteria. Step 5 Press More and select Submit. Step 6 (Optional) Select an entry, press More and select Edit.

Add a New Contact to Your Personal Directory

You can add a contact to your Personal Directory.

Procedure

Step 1 Access the Contacts app.

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Contacts

Find Contact Information for a Personal Directory Contact from Your Phone

Step 2 Select Personal directory. Step 3 Select Personal address book. Step 4 Press More and select Submit. Step 5 Press More and select New. Step 6 Enter the name of the person and a nickname.

The directory displays the nickname.

Step 7 Press Phones. Step 8 Enter at least one phone number. Step 9 Press Submit.

Find Contact Information for a Personal Directory Contact from Your Phone

Procedure

Step 1 Access the Contacts app. Step 2 Select Personal Directory. Step 3 Select Personal address book. Step 4 Press More and select Submit. Step 5 Select a contact. Step 6 Press Details.

Edit a Contact in Your Personal Directory

Procedure

Step 1 Access the Contacts app. Step 2 Select Personal Directory. Step 3 Select Personal address book. Step 4 Press More and select Submit. Step 5 Highlight a contact. Step 6 Press More and select Edit. Step 7 Change the contact name. Step 8 Press More and select Phones. Step 9 Change the contact phone numbers. Step 10 Press Update.

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Call a Contact from Your Personal Directory

Procedure

Step 1 Access the Contacts app. Step 2 Select Personal Directory. Step 3 Select Personal address book. Step 4 Press More and select Submit. Step 5 Select a contact. Step 6 Highlight a number and press Dial.

Remove a Contact from Your Personal Address Book

Procedure

Contacts

Step 1 Access the Contacts app. Step 2 Select Personal directory. Step 3 Select Personal address book. Step 4 Press More and select Submit. Step 5 Search for a contact. Step 6 Press More and select Edit. Step 7 Press More and select Delete. Step 8 Press OK.

Corporate Directory

You can look up a coworker's number from your phone, which makes it easier to give them a call. Your administrator sets up and maintains the directory.

Search and Dial a Contact from the Corporate Directory

Procedure

Step 1 Access the Contacts app. Step 2 Select Corporate directory. Step 3 Enter the search criteria Step 4 Press More and select Search.

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Contacts

Find Contact Information for a Coworker from Your Phone

Step 5 Press More and select Call.

Find Contact Information for a Coworker from Your Phone

Procedure

Step 1 Access the Contacts app. Step 2 Select Corporate directory. Step 3 Enter the search criteria Step 4 Press More and select Search. Step 5 Required: Press More and select Details.

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Find Contact Information for a Coworker from Your Phone

Contacts

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Recent Calls

• Access the Recents App, on page 85

• New Voicemail Message and Missed Calls Indicators, on page 85

• Voicemail List, on page 86

• Missed Calls List, on page 86

• Recents Calls List, on page 88

Access the Recents App

You can access the Recents app from the Applications screen. From the Recents app, you can see your voicemail messages, missed calls, and recent calls.

Procedure

Step 1 From the Line view screen, press the left arrow of the navigation cluster to view the Applications screen.

CHAPTER 5

Step 2 From the Applications screen, press the left arrow of the navigation cluster to select Recents .

New Voicemail Message and Missed Calls Indicators

The red box on the Recents icon on the Application screen shows the number of missed calls. In the Line view screen, the red box beside the line shows the number of missed calls

In the Recents list, you can see the number of missed calls.

When you have an unheard voicemail message, you could also hear a stutter tone played when you access a phone line. This stutter tone is line-specific. You only hear it when using a line that has voice messages.

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Voicemail List

Access Your Voicemail Service

You can access the Voicemail service to hear your voicemail messages.

Your voicemail messages are stored on a separate voicemail server. For information on the voicemail commands, contact your administrator.

Procedure

Step 1 Access the Recents app. Step 2 Select Voicemail.

Recent Calls

Missed Calls List

You use the Missed Calls lists to see the 150 most recent individual calls and call groups. If your phone has multiple lines, your administrator can set up the Missed Calls list so that calls on all lines are in one list.

Calls in the Missed Calls list are grouped together if they are from the same number and are consecutive.

View Your Missed Calls

Procedure

Step 1 Access the Recents app. Step 2 Select Missed calls. Step 3 Required: Select a phone line or All missed.

Find Details About a Missed Call

Procedure

Step 1 Access the Recents app. Step 2 Select Missed calls. Step 3 Required: Select a line or All missed. Step 4 Select a missed call entry.

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Recent Calls

Step 5 Press More and select Details.

Return a Missed Call

Procedure

Step 1 Access the Recents app. Step 2 Select Missed calls. Step 3 Required: Select a line or All missed. Step 4 Select a missed call entry. Step 5 Press More and select Call.

Return a Missed Call

Create a New Local Contact from a Missed Call Record

You can add the person associated with a missed call record to your local contacts list.

Procedure

Step 1 Access the Recents app. Step 2 Select Missed calls. Step 3 Required: Select a line or All missed. Step 4 Select a missed call entry. Step 5 Press More and select Create new local contact.

Delete a Missed Call Entry

You can delete an entry from your Missed Call list.

Procedure

Step 1 Access the Recents app. Step 2 Select Missed calls. Step 3 Required: Select a line or All missed. Step 4 Select a missed call entry. Step 5 Press More and select Delete. Step 6 Press Delete to confirm the deletion.

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Clear the Missed Calls List

You can delete all entries from your Missed Call list.

Procedure

Step 1 Access the Recents app. Step 2 Select Missed calls. Step 3 Required: Select a line or All missed. Step 4 Press More and select Clear list. Step 5 Press Clear to confirm the deletion.

Recents Calls List

Recent Calls

You use the Recents lists to see the 150 most recent individual calls and call groups. If your phone has multiple lines, your administrator can set up the Recents list so that calls on all lines are in one list.

Calls in the Recents list are grouped together if they are to and from the same number and are consecutive.

View Your Recent Calls

Procedure

Step 1 Access the Recents app. Step 2 Select Recents. Step 3 Required: Select a line or All recents.

Find Details About a Recent Call

Procedure

Step 1 Access the Recents app. Step 2 Select Recents. Step 3 Required: Select a line or All recents. Step 4 Select a call entry. Step 5 Press More and select Details.

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Recent Calls

Return a Recent Call from Recents

Procedure

Step 1 Access the Recents app. Step 2 Select Recents. Step 3 Required: Select a line or All recents. Step 4 Select a call entry. Step 5 Press More and select Call.

Create a New Local Contact from a Recent Call

You can add an entry from your Recents list into your Local contacts list.

Return a Recent Call from Recents

Procedure

Step 1 Access the Recents app. Step 2 Select Recents. Step 3 Select a line or All recents. Step 4 Select an entry. Step 5 Press More and select Create new local contact. Step 6 Press Save.

Add Recent Call Information to a Local Contact

If the contact is already in your Local contacts list, but you see an alternate number, you can add information to the existing Local contacts entry.

Procedure

Step 1 Access the Recents app. Step 2 Select Recents. Step 3 Select a line or All recents. Step 4 Select an entry. Step 5 Press More and select Add to existing local contact.

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Delete a Call Record

You can delete an individual call from your Recent Calls list.

Procedure

Step 1 Access the Recents app. Step 2 Select Recents. Step 3 Required: Select a line or All recents. Step 4 Select an entry. Step 5 Press More and select Delete. Step 6 Press Delete to confirm the deletion.

Clear the Recent Calls List

Recent Calls

You can clear all the entries from your Recent Calls list.

Procedure

Step 1 Access the Recents app. Step 2 Select Recents. Step 3 Required: Select a line or All recents. Step 4 Press More and select Clear List. Step 5 Press Clear to confirm the deletion.

Cisco Wireless IP Phone 8821 and 8821-EX User Guide

Cisco IP Phone 8821, IP Phone 8821-EX User Guide

Specifications and Main Features

Frequently Asked Questions

User Manual

Cisco Wireless IP Phone 8821 and 8821-EX User Guide

CONTENTS

Your Phone

Cisco Wireless IP Phone 8821 and 8821-EX

Feature Support

New and Changed Information

New Information About Low Battery Warnings

Updated Information on Display Screen Timeout

New and Changed Information for Firmware Release 11.0(6)

New and Changed Information for Cisco Wireless IP Phone 8821-EX Support

New and Changed Information for Firmware Release 11.0(5)SR1

New and Changed Information for Firmware Release 11.0(5)

New and Changed Information for Firmware Release 11.0(4)

New and Changed Information for Firmware Release 11.0(3)

Getting Started

Turn On Your Phone

Sign In to Your Phone

Wake Up the Screen Display

Turn Off Your Phone

Lock the Phone Keypad

Unlock the Phone Keypad

Access Your Voicemail

Self Care Portal

Speed-Dial Numbers

Buttons and Hardware

Navigation

Phone Screen Features

Header Icons

Home Screen

Differences Between Phone Calls and Lines

Out-of-Range Alerts

Phone Battery Life

Low Battery Warning

Bluetooth and Your Phone

Care of Your Phone

Clean the Phone Exterior

If You Drop Your Phone in Water

Additional Help and Information

Cisco One-Year Limited Hardware Warranty Terms

Battery Warranty

Phone Setup

Phone Hardware Installation

Install the Cisco Wireless IP Phone 8821 Battery

Install the Cisco Wireless IP Phone 8821-EX Battery

Replace the Cisco Wireless IP Phone 8821 Battery

Replace the Cisco Wireless IP Phone 8821-EX Battery

Damaged Battery Identification

Phone Battery Charging

Spare Battery Charging

Prepare the Power Adapter

Charge the Battery with the AC Power Supply

Charge the Battery with the USB Cable and a USB Port on Your Computer

Phone Configuration

Add the Phone to the Wi-Fi Network

Calls

Access the Phone App

Make Calls

Make a Call

Make an Emergency Call

Make a Call with a Headset

Make a Call with the Phone Speaker

Make a Call with the Desktop Charger Speaker

Make a Call with a Phone or Video Address

Redial a Number

Return a Recent Call

Make a Call to a Favorite Number from the Contacts App

Make a Call to a Favorite Number from the Applications Screen

Make a Speed Dial Call

Dial an International Number

Get Notified When a Contact is Available

Calls That Require a Billing Code or Authorization Code

Secure Calls

Answer Calls

Answer a Call

Answer Call Waiting

Decline a Call