Cisco CP-8851-K9 User Manual

Cisco IP Phone 8811, 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5

First Published: September 05, 2014

Last Modified: September 09, 2014

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The following information is for FCC compliance of Class A devices: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio-frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference, in which case users will be required to correct the interference at their own expense.

The following information is for FCC compliance of Class B devices: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If the equipment causes interference to radio or television reception, which can be determined by turning the equipment off and on, users are encouraged to try to correct the interference by using one or more of the following measures:

Reorient or relocate the receiving antenna.

•

Increase the separation between the equipment and receiver.

•

Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

•

Consult the dealer or an experienced radio/TV technician for help.

•

Modifications to this product not authorized by Cisco could void the FCC approval and negate your authority to operate the product

The Cisco implementation of TCP header compression is an adaptation of a program developed by the University of California, Berkeley (UCB) as part of UCB’s public domain version of the UNIX operating system. All rights reserved. Copyright©1981, Regents of the University of California.

NOTWITHSTANDING ANY OTHER WARRANTY HEREIN, ALL DOCUMENT FILES AND SOFTWARE OF THESE SUPPLIERS ARE PROVIDED "AS IS" WITH ALL FAULTS. CISCO AND THE ABOVE-NAMED SUPPLIERS DISCLAIM ALL WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING, WITHOUT LIMITATION, THOSE OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT OR ARISING FROM A COURSE OF DEALING, USAGE, OR TRADE PRACTICE.

IN NO EVENT SHALL CISCO OR ITS SUPPLIERS BE LIABLE FOR ANY INDIRECT, SPECIAL, CONSEQUENTIAL, OR INCIDENTAL DAMAGES, INCLUDING, WITHOUT LIMITATION, LOST PROFITS OR LOSS OR DAMAGE TO DATA ARISING OUT OF THE USE OR INABILITY TO USE THIS MANUAL, EVEN IF CISCO OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Any Internet Protocol (IP) addresses and phone numbers used in this document are not intended to be actual addresses and phone numbers. Any examples, command display output, network topology diagrams, and other figures included in the document are shown for illustrative purposes only. Any use of actual IP addresses or phone numbers in illustrative content is unintentional and coincidental.

Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and other countries. To view a list of Cisco trademarks, go to this URL: http://

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relationship between Cisco and any other company. (1110R)

CHAPTER 1

Getting Started 1

Accessibility Features 1

Cisco IP Phone 8811 1

Phone Connections 1

Buttons and Hardware 3

Cisco IP Phone 8841 6

Phone Connections 6

Buttons and Hardware 8

Cisco IP Phone 8851 11

Phone Connections 11

Buttons and Hardware 12

Cisco IP Phone 8861 15

Phone Connections 15

Buttons and Hardware 17

Power Save and Power Save Plus 20

Power Save 20

CHAPTER 2

CHAPTER 3

Power Save Plus 20

Additional Information 21

Phone Setup 23

Connect Footstand 23

Adjust the Handset Rest 24

Secure the Phone with a Cable Lock 24

Basic Operations 27

Clean the Phone Display 27

Make Calls 28

Predial a Number 28

Cisco IP Phone 8811, 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5

iii

Contents

Place a Call Using the Speakerphone 28

Place a Call Using a Headset 29

Release a Call and Start Another Call 29

Dial an International Number 29

Redial a Number 30

Navigate and Select Items 30

View All Calls on the Phone 31

Answer Calls 31

Answer the Oldest Call First 32

Call Pickup 32

Answer a Call Using PickUp 33

Answer a Call Using Group PickUp and a Phone Number 34

Answer a Call Using Group PickUp and a Group PickUp Number 34

Answer a Call Using Other PickUp 35

Automatically Answer Calls 35

Respond to a Call Waiting Notification 36

Manage Calls 36

Decline a Call 36

Transfer a Call to Another Number 37

Toggle Between Calls Before Completing a Transfer 37

Monitor and Record Calls 37

Call Forward 38

Forward All Calls 38

Mute Phone 39

Hold Calls 39

Swap Between Active and Held Calls 39

Put a Call on Hold by Answering a New Call 39

Respond to a Hold Reversion Notification 40

Determine If a Shared Line Is On Hold 40

Remote Hold 40

Set Up Call Back Notification 40

Call Park 41

Park and Retrieve a Call Using Call Park 41

Park a Call Using Assisted Directed Call Park 42

Park a Call Using Manual Directed Call Park 42

Cisco IP Phone 8811, 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5

Contents

Manage Intercom Calls 43

Place a Dedicated Intercom Call 43

Place a Dialable Intercom Call 43

Receive an Intercom Call 44

View Phone Information 44

CHAPTER 4

Contacts 47

Corporate Directory 47

Search and Dial a Contact 47

Search and Dial a Contact While On a Call 48

Personal Directory 48

Add a Personal Directory Entry from the Phone 49

Search for an Entry in the Personal Directory 49

Dial a Number from the Personal Directory 50

Edit a Personal Directory Entry 50

Delete a Personal Directory Entry 51

Fast Dial 51

Place a Call With a Fast-Dial Button 51

Fast-Dial Codes with Personal Directory 51

Assign a Fast Dial Code to a Personal Directory Entry 52

Place a Call Using a Fast Dial Code 52

CHAPTER 5

Delete a Fast Dial Code 52

Cisco WebDialer 53

Use Cisco WebDialer with Another Online Corporate Directory 53

Change Cisco WebDialer Preferences 53

Sign Out of Cisco WebDialer 54

Call History 55

Call History Overview 55

View the Call History 57

View Call Record Details 57

Filter the Call History 57

Dial From the Call History 58

Cisco IP Phone 8811, 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5

Contents

Edit a Phone Number 58

Clear the Call History 59

Delete a Call Record 59

CHAPTER 6

CHAPTER 7

Voicemail 61

Access Voicemail 61

Check for Voice Messages 61

Listen to Voice Messages 62

Visual Voicemail 62

Advanced Calling Features 65

Conference 65

Add a Third Party to a Conference 66

Join Calls Into a Conference 66

Swap Between Calls Before Completing a Conference 66

View Conference Participants 67

Remove Conference Participants 67

Meet Me Conference 67

Host a Meet Me Conference 68

Join a Meet Me Conference 68

Speed Dial 68

Place a Call with a Speed-Dial Button 69

Use a Speed-Dial Code On Hook 69

Use a Speed-Dial Code Off Hook 69

Pause in Speed Dial 69

Do Not Disturb 70

Turn DND On and Off 71

Malicious Call Identification 71

Trace a Suspicious Call 71

Extension Mobility 71

Enable Extension Mobility 72

Mobile Connect 72

Enable Mobile Connect 73

Turn Mobile Connect On or Off for All Remote Destinations from a Desk Phone 73

Switch a Desk Phone Call to a Mobile Phone 73

Cisco IP Phone 8811, 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5

Contents

Switch a Mobile Call to the Desk Phone 74

Hand Off a Call from a Mobile Phone to the Desk Phone 74

Line Status 74

Line Status Indicators 74

Custom Line Filters 75

Add a Line Filter 76

Select an Active Line Filter 76

Delete a Line Filter 77

Duplicate a Line Filter 77

Edit a Line Filter 77

Rename a Line Filter 78

Hunt Groups 78

Display Queue Statistics 79

Barge 79

Set Up Barge Alert 79

Add Yourself to a Call on a Shared Line 79

Enable Privacy on a Shared Line 80

Dismiss the Barge Alert Prompt Window 80

Call Chaperone 80

Record a Chaperoned Call 81

Uniform Resource Identifier Dialing 81

Intelligent Proximity for Mobile Devices 82

Pair a Mobile Device 83

Switch Connected Mobile Devices 83

Delete a Mobile Device 84

Answer a Mobile Call 84

Decline a Mobile Call 84

Ignore a Mobile Call 84

Place a Mobile Call 84

Move a Call Between the IP Phone and a Mobile Phone 85

Adjust the Mobile Device Volume 85

Mobile Contacts and Mobile Call History Sharing 85

Synchronize Bluetooth Contacts 85

Save Bluetooth Contacts 86

Cisco IP Phone 8811, 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5

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Contents

Delete Bluetooth Contacts 86

Intelligent Proximity for Tablets 86

Pair a Tablet 86

Move Audio from the Tablet to the Phone 87

Manage Tablet Audio on Phone 87

CHAPTER 8

Advanced Operations 89

Applications 89

View Active Applications 89

Switch to Active Applications 90

Close Active Applications 90

Call Functions 90

Agent Greeting 90

Alert Calls 91

Actionable Incoming Call Alert 91

Answer 91

Client Matter Code 91

Forced Authorization Code 92

Secure and Nonsecure Indication Tones 92

Shared Lines 92

Feature Buttons and Softkey 93

Survivable Remote Site Telephony Overview 95

CHAPTER 9

CHAPTER 10

viii

User Preferences 99

Change the Wallpaper 99

Change the Ringtone 100

Adjust the Phone Screen Brightness 100

Adjust Phone Screen Contrast 100

Change the Font Size 101

Change the Phone Name 102

Adjust the Headset Sidetone 102

Phone Services 103

Line Settings 103

Accessories 105

Cisco IP Phone 8811, 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5

Contents

Accessory List 105

View the Accessories List 106

View Accessories Details 106

USB Devices 107

Mobile Device Charging 107

Set Up Wideband for an Analog Headset 108

Bluetooth Headsets 109

Add a Bluetooth Accessory 110

Connect a Bluetooth Accessory 110

Turn On Bluetooth 111

Disconnect a Bluetooth Accessory 111

Delete a Bluetooth Accessory 111

CHAPTER 11

USB Headsets 112

Cisco IP Phone 8800 Key Expansion Module 113

Cisco IP Phone 8800 Key Expansion Module Features 113

Place a Call on the Key Expansion Module 116

Configure KEM Buttons 116

Adjust Key Expansion Module Brightness 117

Frequently Asked Questions 119

Why Can't I See All Active Calls on My Phone? 119

How Do I Redirect an Incoming Call? 120

How Do I Silence a Ringing Call If I'm On a Call? 120

How Do I Resume a Call That is On Hold? 120

What Is the Difference Between Buttons on the Left and Those on the Right of the Screen? 121

Why Do Softkeys Keep Changing? 121

What Is the Best Way to Look at Calls When I Have a Shared Line or Multiple Lines? 121

What Should I Do If I Accidentally Press a Button While on a Call? 122

How Do I Check Missed Calls? 122

How Do I Exit from a Running Application? 122

How Do I Connect Two Calls and then Drop from the Line Myself? 123

What Does the Swap Softkey Do? 123

How Do I Cancel a Conference or Transfer After I Start It? 123

How Can I Combine Two Calls Into a Single Conference Call? 124

Why Does My Phone Not Wake Up? 124

Cisco IP Phone 8811, 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5

Contents

What Do Four Rings in Succession Mean? 124

CHAPTER 12

CHAPTER 13

Troubleshooting 125

Missing Alert Calls Button 125

Missing All Calls Button 125

Cannot Sign In to Personal Directory 126

Cannot Access Self Care Portal 126

Security Error Message 126

Report Phone Problems 127

Documentation, Service Requests, and Additional Information 127

Product Safety and Security 129

Safety and Performance Information 129

Power Outage 129

External Devices 129

Bluetooth Wireless Headset Performance 130

Power Information 130

FCC Compliance Statements 130

CHAPTER 14

FCC Part 15.21 Statement 130

FCC RF Radiation Exposure Statement 130

FCC Receivers and Class B Digital Statement 131

Cisco Product Security Overview 131

Warranty 133

Cisco One-Year Limited Hardware Warranty Terms 133

Cisco IP Phone 8811, 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5

Getting Started

Accessibility Features, page 1

•

Cisco IP Phone 8811, page 1

•

Cisco IP Phone 8841, page 6

•

Cisco IP Phone 8851, page 11

•

Cisco IP Phone 8861, page 15

•

Power Save and Power Save Plus, page 20

•

Additional Information, page 21

•

Accessibility Features

The Cisco IP Phones 8811, 8841, 8851, and 8861 provide accessibility features for the vision impaired, the blind, and the hearing and mobility impaired.

CHAPTER 1

For detailed information about the accessibility features on these phones, see http://www.cisco.com/c/en/us/

support/collaboration-endpoints/unified-ip-phone-8800-series/products-technical-reference-list.html.

You can also find more information about accessibility at this Cisco website:

http://www.cisco.com/web/about/responsibility/accessibility/index.html

Cisco IP Phone 8811

The following sections describe attributes of the Cisco IP Phone 8811.

Phone Connections

Connect your phone to the corporate IP telephony network, using the following diagram.

Cisco IP Phone 8811, 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5

Phone Connections

Getting Started

IEEE 802.3at power enabled.

The Cisco IP Phone 8811 does not support the Cisco IP Phone 8800 Key Expansion Module.Note

Access port (10/100/1000 PC) connection.5DC adaptor port (DC48V).1

Auxiliary port.6AC-to-DC power supply (optional).2

Handset connection.7AC power wall plug (optional).3

Analog headset connection (optional).8Network port (10/100/1000 SW) connection.

Cisco IP Phone 8811, 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5

Getting Started

Buttons and Hardware

Handset light strip1

Indicates an incoming call (flashing red) or new voice message (steady red).

Phone screen2

Shows information about your phone such as directory number, active call and line status, softkey options, speed dials, placed calls, and phone menu listings. The Cisco IP Phone 8811 screen is grayscale.

Cisco IP Phone 8811, 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5

Buttons and Hardware

Getting Started

Programmable feature

buttons and Session buttons

Your phone provides quick access to your phone lines, features, and call sessions:

Programmable feature buttons (left side): Use to view calls on a

•

line or access features such as Speed Dial or All Calls. These buttons are also called feature buttons.

Session buttons (right side): Use to perform tasks such as answering

•

a call, resuming a held call, or (when not being used for an active call) initiating phone functions such as displaying missed calls. Each call on your phone is associated with a session button.

Note

Depending on how your system administrator sets up the phone, the

If you are using a locale that reads right to left, such as Arabic, the line button and session button locations are swapped.

buttons provide access to:

Phone lines and intercom lines

•

Speed-dial numbers (speed-dial buttons, including the Line Status

•

speed-dial features)

Web-based services (for example, a Personal Address Book button)

•

Call features (for example, a Privacy button)

•

Buttons illuminate to indicate status:

Softkey buttons4

Navigation cluster and

Select button

Green, steady: Active call or two-way intercom call

•

Green, flashing: Held call

•

Amber, steady: Privacy in use, one-way intercom call, DND active,

•

or logged into Hunt Group

Amber, flashing: Incoming call or reverting call

•

Red, steady: Remote line in use (shared line or Line Status)

•

Red, flashing: Remote line on hold

•

Depending on how your system administrator sets up the phone, enable softkey options displayed on your phone screen.

The Navigation cluster and Select button allows you to scroll through menus, highlight items, and select the highlighted item.

Ends a connected call or session.Release Button6

Cisco IP Phone 8811, 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5

Getting Started

Buttons and Hardware

Places an active call on hold and resumes the held call.Hold/Resume button7

Creates a conference call.Conference button8

Transfers a call.Transfer button9

Speakerphone button10

Toggles the speakerphone on or off. When the speakerphone is on, the button is lit.

Mute button11

Toggles the microphone on or off. When the microphone is muted, the button is lit.

Toggles the headset on or off. When the headset is on, the button is lit.Headset button12

Keypad13

Allows you to dial phone numbers, enter letters, and select menu items (by entering the item number).

Volume button14

Controls the handset, headset, and speakerphone volume (off hook) and the ringer volume (on hook).

Contacts button15

Opens or closes the Directories menu. Use the Contacts button to access personal and corporate directories.

Applications button16

Opens or closes the Applications menu. Use the Applications button to access call history, user preferences, phone settings, and phone model information.

Cisco IP Phone 8811, 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5

Cisco IP Phone 8841

Getting Started

Autodials your voice messaging system (varies by system).Messages button17

Returns to the previous screen or menu.Back button18

Phone handset.Handset19

The following sections describe attributes of the Cisco IP Phone 8841.

Phone Connections

Connect your phone to the corporate IP telephony network, using the following diagram.

Cisco IP Phone 8811, 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5

Getting Started

Phone Connections

IEEE 802.3at power enabled.

The Cisco IP Phone 8841 does not support the Cisco IP Phone 8800 Key Expansion Module.Note

Access port (10/100/1000 PC) connection.5DC adaptor port (DC48V).1

Auxiliary port.6AC-to-DC power supply (optional).2

Handset connection.7AC power wall plug (optional).3

Analog headset connection (optional).8Network port (10/100/1000 SW) connection.

Cisco IP Phone 8811, 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5

Buttons and Hardware

Getting Started

Handset light strip1

Indicates an incoming call (flashing red) or new voice message (steady red).

Phone screen2

Shows information about your phone such as directory number, active call and line status, softkey options, speed dials, placed calls, and phone menu listings.

Cisco IP Phone 8811, 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5

Getting Started

Buttons and Hardware

Programmable feature

buttons and Session buttons

Your phone provides quick access to your phone lines, features, and call sessions:

Programmable feature buttons (left side): Use to view calls on a

•

line or access features such as Speed Dial or All Calls. These buttons are also called feature buttons.

Session buttons (right side): Use to perform tasks such as answering

•

a call, resuming a held call, or (when not being used for an active call) initiating phone functions such as displaying missed calls. Each call on your phone is associated with a session button.

Note

Depending on how your system administrator sets up the phone, the

If you are using a locale that reads right to left, such as Arabic, the line button and session button locations are swapped.

buttons provide access to:

Phone lines and intercom lines

•

Speed-dial numbers (speed-dial buttons, including the Line Status

•

speed-dial features)

Web-based services (for example, a Personal Address Book button)

•

Call features (for example, a Privacy button)

•

Buttons illuminate to indicate status:

Softkey buttons4

Navigation cluster and

Select button

Green, steady: Active call or two-way intercom call

•

Green, flashing: Held call

•

Amber, steady: Privacy in use, one-way intercom call, DND active,

•

or logged into Hunt Group

Amber, flashing: Incoming call or reverting call

•

Red, steady: Remote line in use (shared line or Line Status)

•

Red, flashing: Remote line on hold

•

Depending on how your system administrator sets up the phone, enable softkey options displayed on your phone screen.

The Navigation cluster and Select button allows you to scroll through menus, highlight items and select the highlighted item.

Ends a connected call or session.Release Button6

Cisco IP Phone 8811, 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5

Buttons and Hardware

Getting Started

Places an active call on hold and resumes the held call.Hold/Resume button7

Creates a conference call.Conference button8

Transfers a call.Transfer button9

Speakerphone button10

Toggles the speakerphone on or off. When the speakerphone is on, the button is lit.

Mute button11

Toggles the microphone on or off. When the microphone is muted, the button is lit.

Toggles the headset on or off. When the headset is on, the button is lit.Headset button12

Keypad13

Allows you to dial phone numbers, enter letters, and select menu items (by entering the item number).

Volume button14

Controls the handset, headset, and speakerphone volume (off hook) and the ringer volume (on hook).

Contacts button15

Opens or closes the Directories menu. Use the Contacts button to access personal and corporate directories.

Applications button16

Opens or closes the Applications menu. Use the Applications button to access call history, user preferences, phone settings, and phone model information.

Cisco IP Phone 8811, 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5

Getting Started

Cisco IP Phone 8851

Autodials your voice messaging system (varies by system).Messages button17

Returns to the previous screen or menu.Back button18

Phone handset.Handset19

The following sections describe attributes of the Cisco IP Phone 8851.

Phone Connections

Connect your phone to the corporate IP telephony network, using the following diagram.

Cisco IP Phone 8811, 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5

Buttons and Hardware

Getting Started

Access port (10/100/1000 PC) connection.5DC adaptor port (DC48V).1

Auxiliary port.6AC-to-DC power supply (optional).2

Handset connection.7AC power wall plug (optional).3

IEEE 802.3at power enabled.

Note

Each USB port supports the connection of up to five supported and nonsupported devices. Each device connected to the phone is included in the maximum device count. For example, your phone can support five USB devices (such as two Cisco IP Phone 8800 Key Expansion Modules, one headset, one hub, and one other standard USB device) on the side port. Many third-party USB products count as multiple USB devices, for example, a device containing USB hub and headset can count as two USB devices. For more information, see the USB device documentation.

Buttons and Hardware

Analog headset connection (optional).8Network port (10/100/1000 SW) connection.

Handset light strip1

Indicates an incoming call (flashing red) or new voice message (steady red).

Cisco IP Phone 8811, 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5

Getting Started

Buttons and Hardware

Phone screen2

Programmable feature

buttons and Session buttons

Shows information about your phone such as directory number, active call and line status, softkey options, speed dials, placed calls, and phone menu listings.

Your phone provides quick access to your phone lines, features, and call sessions:

Programmable feature buttons (left side): Use to view calls on a

•

line or access features such as Speed Dial or All Calls. These buttons are also called feature buttons.

Session buttons (right side): Use to perform tasks such as answering

•

a call, resuming a held call, or (when not being used for an active call) initiating phone functions such as displaying missed calls. Each call on your phone is associated with a session button.

Note

Depending on how your system administrator sets up the phone, the

If you are using a locale that reads right to left, such as Arabic, the line button and session button locations are swapped.

buttons provide access to:

Phone lines and intercom lines

•

Speed-dial numbers (speed-dial buttons, including the Line Status

•

speed-dial features)

Web-based services (for example, a Personal Address Book button)

•

Softkey buttons4

Navigation cluster and

Select button

Call features (for example, a Privacy button)

•

Buttons illuminate to indicate status:

Green, steady: Active call or two-way intercom call

•

Green, flashing: Held call

•

Amber, steady: Privacy in use, one-way intercom call, DND active,

•

or logged into Hunt Group

Amber, flashing: Incoming call or reverting call

•

Red, steady: Remote line in use (shared line or Line Status)

•

Red, flashing: Remote line on hold

•

Depending on how your system administrator sets up the phone, enable softkey options displayed on your phone screen.

The Navigation cluster and Select button allows you to scroll through menus, highlight items and select the highlighted item.

Cisco IP Phone 8811, 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5

Buttons and Hardware

Getting Started

Ends a connected call or session.Release Button6

Places an active call on hold and resumes the held call.Hold/Resume button7

Creates a conference call.Conference button8

Transfers a call.Transfer button9

Speakerphone button10

Toggles the speakerphone on or off. When the speakerphone is on, the button is lit.

Mute button11

Toggles the microphone on or off. When the microphone is muted, the button is lit.

Toggles the headset on or off. When the headset is on, the button is lit.Headset button12

Keypad13

Allows you to dial phone numbers, enter letters, and select menu items (by entering the item number).

Volume button14

Controls the handset, headset, and speakerphone volume (off hook) and the ringer volume (on hook).

Contacts button15

Opens or closes the Directories menu. Use the Contacts button to access personal and corporate directories.

Cisco IP Phone 8811, 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5

Getting Started

Cisco IP Phone 8861

Applications button16

Cisco IP Phone 8861

Opens or closes the Applications menu. Use the Applications button to access call history, user preferences, phone settings, and phone model information.

Autodials your voice messaging system (varies by system).Messages button17

Returns to the previous screen or menu.Back button18

Phone handset.Handset19

The following sections describe attributes of the Cisco IP Phone 8861.

Phone Connections

Connect your phone to the corporate IP telephony network, using the following diagram.

Cisco IP Phone 8811, 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5

Phone Connections

Getting Started

Note

Auxiliary port.6DC adaptor port (DC48V).1

Handset connection.7AC-to-DC power supply (optional).2

Analog headset connection (optional).8AC power wall plug (optional).3

USB port9Network port (10/100/1000 SW) connection.

IEEE 802.3at power enabled.

Audio In/Out ports10Access port (10/100/1000 PC) connection.5

Each USB port supports the connection of up to five supported and nonsupported devices. Each device connected to the phone is included in the maximum device count. For example, your phone can support five USB devices (such as three Cisco IP Phone 8800 Key Expansion Modules, one hub, and one other standard USB device) on the side port and five additional standard USB devices on the back port. Many third-party USB products count as multiple USB devices, for example, a device containing USB hub and headset can count as two USB devices. For more information, see the USB device documentation.

Cisco IP Phone 8811, 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5

Getting Started

Buttons and Hardware

Handset light strip1

Indicates an incoming call (flashing red) or new voice message (steady red).

Phone screen2

Shows information about your phone such as directory number, active call and line status, softkey options, speed dials, placed calls, and phone menu listings.

Cisco IP Phone 8811, 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5

Buttons and Hardware

Getting Started

Programmable feature

buttons and Session buttons

Your phone provides quick access to your phone lines, features, and call sessions:

Programmable feature buttons (left side): Use to view calls on a

•

line or access features such as Speed Dial or All Calls. These buttons are also called feature buttons.

Session buttons (right side): Use to perform tasks such as answering

•

a call, resuming a held call, or (when not being used for an active call) initiating phone functions such as displaying missed calls. Each call on your phone is associated with a session button.

Note

Depending on how your system administrator sets up the phone, the

If you are using a locale that reads right to left, such as Arabic, the line button and session button locations are swapped.

buttons provide access to:

Phone lines and intercom lines

•

Speed-dial numbers (speed-dial buttons, including the Line Status

•

speed-dial features)

Web-based services (for example, a Personal Address Book button)

•

Call features (for example, a Privacy button)

•

Buttons illuminate to indicate status:

Softkey buttons4

Navigation cluster and

Select button

Green, steady: Active call or two-way intercom call

•

Green, flashing: Held call

•

Amber, steady: Privacy in use, one-way intercom call, DND active,

•

or logged into Hunt Group

Amber, flashing: Incoming call or reverting call

•

Red, steady: Remote line in use (shared line or Line Status)

•

Red, flashing: Remote line on hold

•

Depending on how your system administrator sets up the phone, enable softkey options displayed on your phone screen.

The Navigation cluster and Select button allows you to scroll through menus, highlight items and select the highlighted item.

Ends a connected call or session.Release Button6

Cisco IP Phone 8811, 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5

Getting Started

Buttons and Hardware

Places an active call on hold and resumes the held call.Hold/Resume button7

Creates a conference call.Conference button8

Transfers a call.Transfer button9

Speakerphone button10

Toggles the speakerphone on or off. When the speakerphone is on, the button is lit.

Mute button11

Toggles the microphone on or off. When the microphone is muted, the button is lit.

Toggles the headset on or off. When the headset is on, the button is lit.Headset button12

Keypad13

Allows you to dial phone numbers, enter letters, and select menu items (by entering the item number).

Volume button14

Controls the handset, headset, and speakerphone volume (off hook) and the ringer volume (on hook).

Contacts button15

Opens or closes the Directories menu. Use the Contacts button to access personal and corporate directories.

Applications button16

Opens or closes the Applications menu. Use the Applications button to access call history, user preferences, phone settings, and phone model information.

Cisco IP Phone 8811, 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5

Power Save and Power Save Plus

Autodials your voice messaging system (varies by system).Messages button17

Returns to the previous screen or menu.Back button18

Phone handset.Handset19

Power Save and Power Save Plus

Getting Started

There are two levels of energy-saving modes that your system administrator can set up:

Power Save

Depending on how your system administrator set up your phone, the phone display may go into a power-save mode (the phone screen appears blank and the Select button is lit white).

To turn on the phone display, press any button or pick up the handset.

Power Save Plus

Your phone supports the Cisco EnergyWise (EW) program, also known as Power Save Plus. Your system administrator sets up sleep (power down) and wake (power up) times for your phone to save energy. If your phone goes into the Power Save Plus mode, the Select button is lit white.

Ten minutes before the scheduled sleep time, the Select button lights up and you receive a message that your phone will power off at a specific time. If enabled by your system administrator, you also hear your ringtone play. The ringtone plays according to the following schedule:

Power Save: The phone display goes blank when not in use for a period of time, reducing the power

•

requirements.

Power Save Plus: The phone display goes blank, turning the phone off and on at predetermined times.

•

The power to the phone is significantly reduced.

At 10 minutes before power off, the ringtone plays four times

•

At 7 minutes before power off, the ringtone plays four times

•

At 4 minutes before power off, the ringtone plays four times

•

At 30 seconds before power off, the ring tone plays 15 times or until the phone powers off

•

Cisco IP Phone 8811, 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5

Getting Started

If your phone is inactive (idle) at the sleep time, you see a message to remind you that your phone is about to power down. To keep the phone active, you need to press OK in the message or any key on the phone. If you do not press the button or any key, your phone powers down.

If your phone is active (for example, on a call), your phone waits until it has been inactive for a period of time before telling you of the pending power shutdown. Before the shutdown happens, you see a message to remind you that your phone is about to power off.

After your phone goes to sleep, press Select to wake up your phone. After the phone is inactive for a period of time, a message displays to alert you that the phone is about to power down. At the configured wake time, your phone powers up.

Wake and sleep times are also linked to the configured days that you normally work. If your requirements change (for example, your work hours or work days change), contact your system administrator to have your phone reconfigured.

For more information about EnergyWise and your phone, contact your system administrator.

Additional Information

You can access the Cisco website at this URL: http://www.cisco.com/

Within the Cisco website, you can find the following information:

Quick reference cards, quick start guides, and end-user guides:

•

http://www.cisco.com/c/en/us/support/collaboration-endpoints/unified-ip-phone-8800-series/ products-user-guide-list.html

Licensing information:

•

http://www.cisco.com/c/en/us/support/collaboration-endpoints/unified-ip-phone-8800-series/ products-licensing-information-listing.html

Cisco international websites:

•

Allows access to international Cisco websites from www.cisco.com by clicking the Worldwide [change] link at the top of the web page.

Cisco IP Phone 8811, 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5

Additional Information

Getting Started

Cisco IP Phone 8811, 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5

Phone Setup

Connect Footstand, page 23

•

Adjust the Handset Rest, page 24

•

Secure the Phone with a Cable Lock, page 24

•

Connect Footstand

The phone includes an adjustable footstand. If the phone is placed on a table or desk, the footstand can be connected to the back of the phone. The footstand enables the phone angle to be adjusted from a minimum of 35 degrees to a maximum of 50 degrees to ensure an optimal viewing angle.

Adjusting the footstand to the required angle may require more force than you expect.Note

CHAPTER 2

Step 1

Step 2

Step 3

Procedure

Insert the connectors into the slots provided.

Press the footstand until the connectors snap into place.

Adjust the angle by pressing down or pulling up on the footstand. The connectors are made of a flexible material.

Cisco IP Phone 8811, 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5

Adjust the Handset Rest

If your phone is wall-mounted, you may need to adjust the handset rest to ensure that the receiver does not slip out of the cradle.

Phone Setup

Procedure

Step 1

Step 2

Step 3

Step 4

Step 5

Remove the handset from the cradle and pull the plastic tab from the handset rest.

Rotate the tab 180 degrees.

Hold the tab between two fingers, with the corner notches facing you.

Line up the tab with the slot in the cradle and press the tab evenly into the slot. An extension protrudes from the top of the rotated tab.

Return the handset to the handset rest.

Secure the Phone with a Cable Lock

You can secure the phone to a desktop with a laptop cable lock. The lock connects to the antitheft security connector on the back of the phone and the cable can be secured to a desktop.

Cisco IP Phone 8811, 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5

Phone Setup

Secure the Phone with a Cable Lock

The security slot can accommodate a lock up to 20 mm wide. Compatible laptop cable locks include the Kensington laptop cable lock and laptop cable locks from other manufacturers that can fit into the security slot on the back of the phone.

Procedure

Step 1

Step 2

Step 3

Step 4

Step 5

Step 6

Wrap the looped end of the cable lock and wrap it around object to which you want to secure your phone.

Pass the lock through the looped end of the cable.

Unlock the cable lock.

Note

There are two kinds of cable locks: keyed and combination. Depending on the type of lock you have, unlock it by using the key or the correct combination.

Press and hold the locking button to align the locking teeth.

Insert the cable lock into the lock slot of your phone and release the locking button.

Lock the cable lock.

Note

For keyed locks, turn the key 90 degrees in the clockwise direction and pull the key out of the lock. For combination locks, rotate the lock 90 degrees and then scramble the combination.

Cisco IP Phone 8811, 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5

Secure the Phone with a Cable Lock

Phone Setup

Cisco IP Phone 8811, 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5

Basic Operations

Clean the Phone Display, page 27

•

Make Calls, page 28

•

Navigate and Select Items, page 30

•

View All Calls on the Phone, page 31

•

Answer Calls, page 31

•

Automatically Answer Calls, page 35

•

Respond to a Call Waiting Notification, page 36

•

Manage Calls, page 36

•

Call Forward, page 38

•

Mute Phone, page 39

•

Hold Calls, page 39

•

CHAPTER 3

Set Up Call Back Notification, page 40

•

Call Park, page 41

•

Manage Intercom Calls, page 43

•

View Phone Information, page 44

•

Clean the Phone Display

Phone displays that are not touchscreens can be easily cleaned.

Procedure

Wipe the screen with a soft, dry cloth.

Caution

Use only a soft, dry cloth to wipe the phone display. Do not use any liquids or powders on the phone because they can contaminate phone components and cause failures.

Cisco IP Phone 8811, 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5

Make Calls

If the phone window displays the Unprovisioned message for your primary line, contact your system administrator to get the primary line set up.

Predial a Number

You can dial a number while your phone is on-hook (without hearing dial tone); this dialing action is called predial.

Procedure

Basic Operations

Step 1

Step 2

Enter a number using the keypad.

Go off-hook using one of the following actions:

Lift the handset.

•

Press Call.

•

Press Handset .

•

Press Speakerphone .

Place a Call Using the Speakerphone

Your administrator can configure your phone so that the speakerphone is disabled. If the speakerphone is disabled, the softkeys are dimmed or blank.

Procedure

Step 1

Step 2

Press Speakerphone .

Enter a number.

Cisco IP Phone 8811, 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5

Basic Operations

Place a Call Using a Headset

Procedure

Place a Call Using a Headset

Step 1

Step 2

Step 3

Press New Call.

Ensure the headset button is lit. If the headset button is not lit, press Headset .

Enter a number.

Release a Call and Start Another Call

When you are on an active call or dialing, and want to release the call, the following actions occur:

The active call ends.

•

The phone provides dial tone.

•

You can dial the new call.

•

Procedure

Step 1

Step 2

When you are on an active call, press End Call, or while dialing, press Cancel.

Enter the required number and press Call.

Dial an International Number

Plus Dialing allows you to press and hold the star (*) key for at least 1 second to insert a plus (+) sign as the first digit in a phone number for international dialing. The plus sign applies only for on-hook or off-hook calling.

When you see phone numbers with the + sign in them, you can select and dial the entry without having to add digits for international calls.

Procedure

Step 1

Step 2

Press and hold star (*) for at least 1 second. The plus (+) sign displays as the first digit in the phone number. The corresponding tone stops to indicate that the * has changed to a + sign.

Dial the number.

Cisco IP Phone 8811, 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5

Redial a Number

Redial allows you to call the most recently dialed phone number.

Procedure

Basic Operations

Step 1

Step 2

To place a call from any phone line, press Redial.

To place the call on a specific phone line, select the line to obtain dial tone and press Redial.

Navigate and Select Items

Scroll to highlight an item.

button.

Select an item by number.

Select an item using the Select button.

Navigate to a submenu.

(A right arrow (>) next to the menu item indicates that a submenu exists.)

Press the corresponding number on the keypad.

Press Select at the center of the Navigation cluster and Select button.

Highlight the menu item and press the item number on the keypad.

Or press the Navigation cluster and Select button.

ExampleActionTask

Highlight a call from the missed call list.Press the Navigation cluster and Select

Press 2 to select the second item in the Applications menu.

Highlight the Settings application and press Select.

Highlight the Network Setup menu, then press 1 to open the submenu.

Select a line to use a calling feature (when the line is idle).

Cisco IP Phone 8811, 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5

Press the line button.

Indicators of your line selection include:

The selected line is displayed on the

•

phone screen header.

On phones with color screens, the color

•

of the icon (on the line label) changes to blue.

Press the line button and then press Forward All to forward calls on that line.

Basic Operations

View All Calls on the Phone

ExampleActionTask

Select a line to use a calling feature (when the line has one or more active calls).

Press the line button.

Indicators of your line selection include:

The selected line is displayed on the

•

phone screen header.

On phones with color screens, the color

•

of the icon (on the line label) changes to blue.

View All Calls on the Phone

All Calls allows you to view a list, sorted in chronological order (oldest first), of all active calls on all of your phone lines. You see the normal phone calls as well as shared line, barged calls, and conference calls.

You use this feature if you have multiple lines or if you share lines with other users. With the All Calls view:

All active calls display on one place, making it easy to view and interact with calls on any line.

•

When you lift the handset, the phone selects your primary line, which helps prevent inadvertent use of

•

a shared line for dialing.

You can press the flashing amber session button to answer a ringing call on any line. You do not need

•

to first select the line with the ringing call before answering it.

Press the line button twice and then press Forward All to forward calls on that line.

Your system administrator sets up the All Calls button depending on your call-handling needs and work environment.

The All Calls button is the session key with an associated icon. When the icon changes, you have missed a call. Press the icon to view the call history information for the missed call.

Your system administrator can also set up your primary line to automatically display all calls. Your system administrator can also set up your phone so that after a call completes, the primary line with the All Calls view displays.

Procedure

Step 1

Step 2

To view all calls, press All Calls.

If you do not see the All Calls button, press Primary Line.

Answer Calls

Answer allows you to answer the oldest call that is available on all line appearances on your phone, including Hold Reversion and Park Reversion calls that are in an alerting state. Incoming calls always have priority over Held or Park Reversion calls.

Cisco IP Phone 8811, 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5

Answer the Oldest Call First

Your system administrator sets up the Answer button depending on your call-handling needs and work environment. This feature is typically set up for users who have multiple lines.

When you get a call, you see a notification window on the phone screen, called a call toast. The call toast remains visible for a preset amount of time. If an incoming call has been call forwarded from another phone, you may see additional information in the call toast to identify that the call has been forwarded.

If an incoming call has been call forwarded from another phone, you may see additional information to identify that the call has been forwarded. Your system administrator controls the amount of additional information that is displayed. Additional information can identify the person who forwarded the call to you and the caller information.

For more information, contact your system administrator.

Answer the Oldest Call First

Your system administrator sets up the Answer button depending on your call-handling needs and work environment. Typically, the Answer is set up if you have multiple lines.

When you get a call, you see a notification window on the phone screen, called a call toast. The call toast remains visible for a preset amount of time. Your system administrator sets up the default time.

If an incoming call has been call forwarded from another phone, you may see additional information in the call toast to identify that the call has been forwarded. Your system administrator controls the amount of additional information displayed. Additional information can identify the person who forwarded the call to you and the caller information.

Basic Operations

Call Pickup

Procedure

To answer the oldest incoming call first, press Answer.

Call Pickup allows you to answer a call that is ringing on a coworker’s phone by redirecting the call to your phone. Your system administrator sets up call groups and can assign you to one or more call groups. Your system administrator also sets up the Call Pickup softkeys depending on your call-handling needs and work environment.

You might use Call Pickup if you share call-handling tasks with coworkers.

There are three ways you can pick up a call:

Pickup

Allows you to answer a call that is ringing on another phone within your call pickup group.

If multiple calls are available for pick up, your phone picks up the oldest call first (the call that has been ringing for the longest time).

Cisco IP Phone 8811, 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5

Basic Operations

Call Pickup

Group Pickup

Allows you to answer a call on a phone that is outside your call pickup group by:

Using a group pickup number (provided by your system administrator).

•

Dialing the number of the ringing phone.

•

Other Pickup

Allows you to answer a call that is ringing on another phone within in your call pickup group or in an associated call pickup group.

You can also monitor and pick up ringing calls using Line Status indicators if your system administrator has set up Line Status indicators on speed-dial buttons for you. Line Status indicators allow you to see if a line associated with a speed-dial button is idle, in-use, in a Do Not Disturb state, or ringing.

Related Topics

Line Status Indicators, on page 74

Answer a Call Using PickUp

Call PickUp allows you to answer a call ringing on a coworker’s phone by redirecting the call to your phone.

You might use Call PickUp if you share call-handling tasks with coworkers.

There are three ways you can pick up a call:

PickUp: Allows you to answer a call ringing on another phone within your call pickup group.

•

If multiple calls are available for pick up, your phone picks up the oldest call first (the call that has been ringing for the longest time).

Group PickUp: Allows you to answer a call on a phone that is outside your call pickup group by:

•

Using a group pickup number (provided by your system administrator).

•

Dialing the number of the ringing phone.

•

Other PickUp: Allows you to answer a call ringing on another phone within in your call pickup group

•

or in an associated call pickup group.

Your system administrator sets up your call pickup group and your call pickup softkeys, depending on your call-handling needs and work environment.

You can also monitor and pick up ringing calls using Line Status indicators if your system administrator has set up Line Status indicators on speed-dial buttons for you. Line Status indicators allow you to see if a line that is associated with a speed-dial button is idle, in-use, in a Do Not Disturb state, or ringing.

Step 1

Procedure

Perform one of the following actions:

Press PickUp to transfer a ringing call within your pickup group to your phone.

•

Cisco IP Phone 8811, 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5

Call Pickup

Basic Operations

If you have multiple lines and want to pick up the call on a nonprimary line, first press the desired line

•

button, then press PickUp.

If your phone supports autopickup, you are connected to the call.

Step 2

If the call rings, press Answer to connect to the call.

Answer a Call Using Group PickUp and a Phone Number

Procedure

Step 1

Step 2

Step 3

Perform one of the following actions:

Press Group PickUp.

•

If you have multiple lines and want to pick up the call on a nonprimary line, first press the desired line

•

button, and then press Group PickUp.

Enter the number of the phone line with the call that you want to pick up. For example, if the call is ringing on line 12345, enter 12345.

If your phone supports autopickup, you are now connected to the call.

If the call rings, press Answer to connect to the call.

Answer a Call Using Group PickUp and a Group PickUp Number

Procedure

Step 1

Step 2

Step 3

Perform one of the following actions:

Press Group PickUp to answer a call on a phone outside your pickup group.

•

If you have multiple lines and want to pick up the call on another line, first press the desired line button,

•

then press Group PickUp.

Enter the group pickup number. If your phone supports autopickup, you are now connected to the call.

If the call rings, press Answer to connect to the call.

Cisco IP Phone 8811, 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5

Basic Operations

Answer a Call Using Other PickUp

Procedure

Automatically Answer Calls

Step 1

Step 2

Press OPickUp to answer a call in your pickup group or in an associated group to your phone. If your phone supports autopickup, you are now connected to the call.

If the call rings, press Answer to connect to the call.

Automatically Answer Calls

Incoming calls can be answered automatically by your phone after one ring. Your administrator sets up the Auto Answer feature to work with either your speakerphone or headset. For more information, contact your administrator.

Procedure

Step 1

When your phone is set up to autoanswer calls using your headset,

a) To answer calls automatically with a headset, prepare your phone in the following way:

Ensure that your headset is connected to the phone.

•

Ensure that the headset button is illuminated.

When you get a call, the call answers automatically and you interact with the caller using the headset.

Step 2

To end calls or make calls, use the buttons and softkeys. Do not use the headset button .

If you do not want calls to automatically answer on your headset, press the headset button to turn off the headset and use the handset or speakerphone to make and answer calls.

When your phone is set up to autoanswer calls using the speakerphone,

a) To answer calls automatically on the speakerphone, prepare your phone in the following way:

•

Ensure that the headset button is not illuminated.

Leave the handset in the cradle.

•

When you get a call, the call answers automatically and you interact with the caller using the speakerphone.

If you do not want calls to answer automatically on your speakerphone, press the headset button to make and answer calls using a headset or the handset.

Cisco IP Phone 8811, 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5

Respond to a Call Waiting Notification

Call Waiting provides the following to notify you that a new call is ringing on your phone when you are talking on another call:

Call Waiting tone (single beep)

•

An amber flashing line button

•

This feature is configured by the administrator.

Procedure

Basic Operations

Step 1

Step 2

Step 3

Step 4

To answer the ringing call, press the flashing amber session button or press Answer to answer the call. You can also scroll to the call and press Select to answer it. Your phone puts the original call on hold automatically and connects the ringing call.

If the call is on a different line, you must first press the line button or All Calls, if available, to display the ringing session and then answer the call.

If the call is on the same line and not visible, as there are many calls, then you must scroll to display the sessions.

If a programmable feature button is set up by your system administrator to answer calls, you can press the feature button to answer a ringing call, regardless of the line of the call or the line that is currently visible. The phone automatically switches the line to display the call.

Manage Calls

Decline a Call

Decline allows you to send an active or ringing call to your voicemail system or to a predetermined phone number. For more information, contact your system administrator.

You can silence the incoming (ringing) call. Press Volume down once, then let the incoming call go to the target number (voicemail or predetermined number set up the system administrator).

Procedure

Step 1

Step 2

Step 3

Cisco IP Phone 8811, 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5

To redirect an incoming (ringing) call while on another call, highlight the incoming call, then press Decline. Otherwise, press Decline to redirect the current, active call.

To redirect an incoming call while not on a call, press Decline.

To redirect a held call, first resume the call and then press Decline.

Basic Operations

Transfer a Call to Another Number

Transfer allows you to redirect a connected call from your phone to another number.

You can redirect a single call to another number that you specify.

•

You can connect two calls to each other without remaining on the line yourself.

•

Your system administrator controls the ability to transfer calls from one line to another line.

Procedure

Transfer a Call to Another Number

Step 1

Step 2

Step 3

Step 4

Step 5

Verify that you are on an active call (not on hold).

Press Transfer .

Enter the transfer recipient’s phone number or press a speed-dial button.

Wait for the recipient to answer or skip to Step 5 while the call is ringing.

Press Transfer again.

Toggle Between Calls Before Completing a Transfer

After you connect to the transfer recipient, but before you transfer a call to this party, you can press Swap to toggle between the two calls. This allows you to consult privately with the party on each call before you complete the transfer.

Procedure

Step 1

Step 2

Call a new conference participant, but do not add the participant to the conference.

Press Swap to toggle between the participant and the conference.

Monitor and Record Calls

Monitoring and Recording allows you to monitor and record calls if desired. Your system administrator enables this feature, which can be set up for automatic recording of all calls or recording of individual calls, when required.

Procedure

To start or stop recording, press Record on your phone.

Cisco IP Phone 8811, 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5

Call Forward

You may hear notification tones while you monitor and record calls. By default, the person who monitors the call and records it (if also configured) does not hear the notification tones.

Call Forward

Call Forward allows you to forward calls from any line on your phone to another number.

There are two types of call-forwarding features that your system administrator may set up on your phone:

When forwarding calls from your phone:

Basic Operations

Unconditional call forwarding (Call Forward All): Applies to all calls that you receive. You can set up

•

Call Forward All directly on your phone for any line. To set up Call Forward All remotely, go to the Self Care Portal.

Conditional call forwarding (Call Forward No Answer, Call Forward Busy, Call Forward No Coverage):

•

Applies to certain calls that you receive, according to conditions, and is set up from the Self Care Portal.

Enter the call forward target number exactly as you would dial it from your phone. For example, enter

•

an access code or the area code, if necessary.

•

Forward All Calls

Procedure

Step 1

Step 2

Step 3

On any idle line from which you want to forward your calls, press Forward All.

Enter a phone number, or select an entry from the Call History list. Depending on how your voicemail system is set up, you may be able to press Messages to forward all calls to voicemail. Visual confirmation displays for a few seconds to confirm the number to which your calls will be forwarded.

To verify that your calls are forwarded, look for:

Call forward is phone-line specific. If a call reaches you on a line where call forwarding is not enabled, the call rings as usual.

Your system administrator can set up other call-forward options:

Allow calls placed from the call forward target number to your phone to ring through, rather than

◦

be forwarded.

Prevent you from creating a call-forward loop or exceeding the maximum number of links in a

◦

call forwarding chain.

•

A Forward All icon in the line label.

The forwarding information in the header.

•

Step 4

Cisco IP Phone 8811, 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5

To cancel call forwarding, press Forward Off.

Basic Operations

Mute Phone

Mute allows you to block audio input for your handset, headset, and speakerphone, so that you can hear other parties on the call but they cannot hear you.

Procedure

Mute Phone

Step 1

Step 2

Press Mute to turn Mute on.

Press Mute again to turn Mute off.

Hold Calls

Hold allows you to put an active call into a held state. Your phone allows one active call at a time; other calls are put on hold. Hold works with your phone handset as well as with USB headsets.

Procedure

While on an active call, press Hold.

Swap Between Active and Held Calls

Use the line buttons to swap between holding and connected calls.

Procedure

If you have a held call and an active call, press the line button for the held call to resume that call and place the other call on hold automatically.

Put a Call on Hold by Answering a New Call

If you are already on a call and receive a new call, answering the new call puts the first call on hold automatically.

Procedure

Step 1

Step 2

Press the flashing amber Line button.

Navigate to the new call using the Navigation cluster and Select button and either press Answer or Select.

Cisco IP Phone 8811, 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5

Respond to a Hold Reversion Notification

Hold Reversion notifies you when a call is left on hold.

A Hold Reversion notification is similar to a new call notification and includes these cues:

Single ring, repeating at intervals

•

Flashing amber line button

•

Flashing message indicator on the handset

•

Visual notification on the phone screen

•

Procedure

Press the flashing amber line button or Answer to resume the held call.

Basic Operations

Determine If a Shared Line Is On Hold

If a call on a shared line has been put on hold remotely by another user, a pulsing red line button and the Hold

icon are displayed.

Remote Hold

When you place a call on hold while using a shared line, the line button pulses green and the phone displays

the Hold icon. When another phone places a call on hold, the line button pulses red and the phone displays the Remote Hold icon.

Set Up Call Back Notification

Procedure

Step 1

Step 2

Press Callback while listening to the busy tone or ring sound.

Press Exit to exit the confirmation screen. Your phone alerts you when the line is free.

Step 3

Cisco IP Phone 8811, 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5

Press Call to place the call again.

Basic Operations

Call Park

Call Park allows you to use your phone to park (temporarily store) a call, which you can then retrieve from another phone (such as a phone at a coworker’s desk or in a conference room).

There are two ways you can park a call:

Park

Allows you to park an active call that you answered on your phone, and retrieve it using another phone in the Cisco Unified Communications Manager system.

Directed Call Park

Allows you to park and retrieve an active call in two different ways:

Assisted Directed Call Park: Allows you to park an active call using a feature button, which your

•

system administrator sets up as a speed-dial line.

With this type of directed call, you can monitor the status of the line (in-use or idle) using Line Status indicators.

Manual Directed Call Park: Allows you to park an active call by transferring it to a Directed Call

•

number, which your system administrator sets up.

You retrieve the call at another phone by dialing a park retrieval prefix number (provided by your system administrator) and then dialing the Directed Call number you used to park the call.

Your system administrator sets up either the Directed Call Park or the Park feature on your phone, but not both.

Related Topics

Line Status, on page 74

Park and Retrieve a Call Using Call Park

Procedure

Step 1

Step 2

Step 3

During a call, press Park, and then hang up. Your phone displays the number where the system parked the call. The parked call is put on hold, and you can press Resume to resume the call on your phone.

From any other Cisco IP Phone in your network, enter the number where the call is parked to retrieve the call.

If you do not retrieve the call within a certain amount of time (set by your system administrator) you receive an alert tone, at which time you can:

Press Answer to answer the call on your phone.

•

Retrieve the call from another phone.

•

Cisco IP Phone 8811, 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5

Park a Call Using Assisted Directed Call Park

If you fail to retrieve or answer the call within a specified amount of time, the call is redirected to another destination (set up by your system administrator), such as voicemail. If the call gets redirected, it can no longer be retrieved by using Call Park.

Park a Call Using Assisted Directed Call Park

If you fail to retrieve or resume the call within a specified amount of time, the call is directed to another destination (set up by your system administrator), such as voicemail. If the call gets redirected, it can no longer be retrieved by using Call Park.

Procedure

Basic Operations

Step 1

Step 2

Step 3

During a call, press Directed Call Park on a line that displays an idle Line Status indicator.

Retrieve the call from any other Cisco IP Phone in your network as follows:

a) Enter the park retrieval prefix. b) Dial the Directed Call number.

If you do not retrieve the call within the time that your system administrator has set, you receive an alert tone. At that time, you can:

Press Resume to resume the call on your phone.

•

Retrieve the call from another phone.

•

Park a Call Using Manual Directed Call Park

Procedure

Step 1

Step 2

Step 3

Step 4

During a call, press Transfer .

Enter the Directed Call number where you will park the call.

Press Transfer again to finish parking the call and then hang up.

Retrieve the call from any other Cisco IP Phone in your network as follows:

a) Enter the park retrieval prefix. b) Dial the Directed Call number.

Step 5

Cisco IP Phone 8811, 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5

If you do not retrieve the call within the time that your system administrator has set, you receive an alert tone. At that time, you can:

Press Resume to resume the call on your phone.

•

Retrieve the call from another phone.

•

Basic Operations

Manage Intercom Calls

Intercom allows you to place and receive one-way calls using a dedicated or dialable intercom line.

When you place an intercom call, the recipient’s phone autoanswers with mute activated (whisper mode) and broadcasts your message through the recipient’s speakerphone, headset, or handset, if one of these devices is active.

After receiving the intercom call, the recipient can initiate two-way audio (connected mode) to allow for further conversation.

Place a Dedicated Intercom Call

Intercom allows you to place and receive one-way calls using a dedicated or dialable intercom line.

When you place an intercom call, the recipient phone autoanswers with mute activated (whisper mode) and broadcasts your message through the recipient’s speakerphone, headset, or handset, if one of these devices is active.

After receiving the intercom call, the recipient can initiate two-way audio (connected mode) to allow for further conversation.

Manage Intercom Calls

Procedure

Step 1

Step 2

Step 3

Press Intercom.

Note

Listen for the intercom alert tone, then begin speaking.

Press Intercom to end the call.

Your phone enters whisper mode until the recipient accepts the intercom call. If you are on an active call, that call is placed on hold.

Place a Dialable Intercom Call

Intercom allows you to place and receive one-way calls using a dedicated or dialable intercom line.

After receiving the intercom call, the recipient can initiate two-way audio (connected mode) to allow for further conversation.

Cisco IP Phone 8811, 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5

Receive an Intercom Call

Procedure

Basic Operations

Step 1

Step 2

Step 3

Step 4

Press Intercom.

Enter the intercom code.

Note

Listen for the intercom alert tone, then begin speaking.

Press Intercom to end the call.

Your phone enters whisper mode until the recipient accepts the intercom call. If you are on an active call, that call is placed on hold.

Receive an Intercom Call

Intercom allows you to place and receive one-way calls using a dedicated or dialable intercom line.

After receiving the intercom call, the recipient can initiate two-way audio (connected mode) to allow for further conversation.

Procedure

Step 1

When an intercom call comes to your phone, you receive a message on your phone screen, an audible alert, and your phone answers the intercom call with mute activated. You can handle the intercom call in one of these ways:

Listen to the intercom caller in whisper mode. Any current call activity you are already engaged in

•

continues simultaneously. In whisper mode, the intercom caller cannot hear you.

Press Intercom to switch to connected mode. In connected mode, you can speak to the intercom caller.

•

Step 2

Press Intercom to end the call.

View Phone Information

Phone Information allows you to view the following information for your phone:

Model Number

•

IP Address

•

Host Name

•

Active Load

•

Last Upgrade

•

Active Server

•

Stand-by-Server

•

Cisco IP Phone 8811, 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5

Basic Operations

Sign In To the Cisco Unified Communications Self Care Portal

Procedure

Step 1

Step 2

Step 3

Press Applications .

Select Phone Information.

Press Exit to return to the Applications screen.

You can press Show detail to view the upgrade process during an upgrade.Note

Your phone is a network device that can share information with other network devices in your company, including your personal computer. You can use your computer to sign in to the Cisco Unified Communications Self Care Portal, where you can control features, settings, and services for your phone. For example, you can manage your phone display language, set up services, add entries to your personal address book, and set up speed-dial codes.

Before you can access any of your options, such as Speed Dial or Personal Address Book, you must sign in. When you are finished using portal, you must sign out.

In some cases, you can access the Cisco Unified Communications Self Care Portal without having to sign in. For more information, contact your system administrator.

For assistance in using the portal, see the Cisco Unified Communications Self Care Portal User Guide, located at http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_user_guide_list.html.

Step 1

Step 2

Step 3

Step 4

Step 5

Step 6

Step 7

Procedure

Obtain the portal URL, user ID, and default password from your system administrator. Typically, the portal URL is http://<ip_address or hostname>/ucmuser.

Open a web browser on your computer and enter the URL.

If prompted to accept security settings, select Yes or Install Certificate.

Enter your user ID in the Username field.

Enter your password in the Password field.

Select Login.

To sign out, select Logout.

Cisco IP Phone 8811, 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5

Basic Operations

Cisco IP Phone 8811, 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5

Contacts

Corporate Directory, page 47

•

Personal Directory, page 48

•

Fast Dial, page 51

•

Fast-Dial Codes with Personal Directory, page 51

•

Cisco WebDialer, page 53

•

Corporate Directory

The Corporate Directory menu contains corporate contacts that you can access on your phone. Your system administrator sets up and maintains the directory.

CHAPTER 4

Search and Dial a Contact

Procedure

Step 1

Step 2

Step 3

Step 4

Step 5

Press Contacts .

Use the Navigation cluster and Select button to scroll and select Corporate Directory.

Select one or all of these search criteria to search for a coworker:

First Name

•

Last Name

•

Enter the search criteria information, press Submit, and select a contact.

To dial, perform one of these actions:

Press Call.

•

Press Select.

•

Cisco IP Phone 8811, 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5

Search and Dial a Contact While On a Call

From the keypad, press the number that displays in the upper right corner of the contact label.

•

Press Speakerphone .

•

Press Headset .

Pick up the handset.

•

Search and Dial a Contact While On a Call

Procedure

Contacts

Step 1

Step 2

Step 3

Step 4

Step 5

Press Contacts .

Use the Navigation cluster and Select button to scroll and select Corporate Directory.

Select one or both of these search criteria to search for a coworker:

First Name

•

Last Name

•

Enter the search criteria information and press Search .

Press Call. The phone puts the existing call on hold and makes the new call.

Personal Directory

The personal directory contains a list of your personal contacts. You can assign fast-dial codes to your personal directory entries for fast-dialing.

You can set up your personal directory from your phone or from the Cisco Unified Communications Self Care Portal. Use your phone to assign fast-dial codes to the directory entries. For more information, see the Cisco Unified Communications Self Care Portal User Guide, located at http://www.cisco.com/en/US/products/

sw/voicesw/ps556/products_user_guide_list.html.

Cisco IP Phone 8811, 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5

Contacts

Sign In and Out of the Personal Directory

Procedure

Step 1

Step 2

Step 3

Step 4

Press Contacts .

Select Personal Directory.

Enter the user ID and PIN, and press Submit.

Select Log Out, press Select, and then press OK.

Add a Personal Directory Entry from the Phone

Procedure

Step 1

Step 2

Step 3

Step 4

Step 5

Step 6

Step 7

Step 8

Press Contacts .

Select Personal Address Book.

Press Submit.

Press New. You may need to press More first.

Enter the nickname information. You can also enter a name.

Press Phones and enter the phone numbers. Make sure you include any required access codes, such as 9 or 1.

Press Submit to add the entry to your personal directory.

Search for an Entry in the Personal Directory

Procedure

Step 1

Step 2

Step 3

Step 4

Press Contacts .

Select Personal Address Book.

Select one or all of the following:

Last Name

•

Cisco IP Phone 8811, 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5

Dial a Number from the Personal Directory

First Name

•

Nickname

•

Contacts

Step 5

Enter the search criteria information and press Submit.

Dial a Number from the Personal Directory

Procedure

Step 1

Step 2

Step 3

Step 4

Step 5

Press Contacts .

Select Personal Directory and search for an entry.

Select the personal address book entry that you want to dial.

Press Call.

Edit a Personal Directory Entry

Procedure

Step 1

Step 2

Step 3

Step 4

Step 5

Step 6

Step 7

Step 8

Press Contacts .

Select Personal Address Book and search for an entry.

Press Select.

Press Edit.

Modify the entry information.

Press Phones to modify a phone number.

Pres Update.

Cisco IP Phone 8811, 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5

Contacts

Delete a Personal Directory Entry

Procedure

Delete a Personal Directory Entry

Step 1

Step 2

Step 3

Step 4

Step 5

Step 6

Step 7

Press Contacts .

Select Personal Address Book and search for an entry.

Press Select.

Press Edit.

Press Delete. You may need to press More first.

Press OK to confirm the deletion.

Fast Dial

Fast Dial allows you dial a phone number from the Fast Dial service on your phone.

Place a Call With a Fast-Dial Button

Procedure

Step 1

Step 2

Step 3

Step 4

Press Fast Dial.

Select Personal Fast Dials.

Select a fast-dial code and then press the Dial softkey.

Fast-Dial Codes with Personal Directory

You manage the fast-dial codes with Personal Directory using the Contacts menu on your phone.

Cisco IP Phone 8811, 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5

Assign a Fast Dial Code to a Personal Directory Entry

Procedure

Contacts

Step 1

Step 2

Step 3

Step 4

Step 5

Step 6

Step 7

Press Contacts .

Select Personal Directory.

Select Personal Address Book.

Enter the name and press Submit.

Press Select and then press FastDial.

Select a number and press Select.

Scroll to an unassigned fast-dial index and press Submit.

Place a Call Using a Fast Dial Code

Procedure

Step 1

Step 2

Step 3

Step 4

Press Contacts .

Select Personal Fast Dials and scroll to a fast-dial code.

Note

Select the required fast-dial code and press Call.

To get more fast-dial codes, press Next.

Delete a Fast Dial Code

Procedure

Step 1

Step 2

Step 3

Step 4

Step 5

Cisco IP Phone 8811, 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5

Press Contacts .

Select Personal Fast Dials and search for a fast-dial code.

Select the required code and press Remove.

Select the index and press Remove.

Contacts

Cisco WebDialer

Cisco WebDialer allows you to make calls on your Cisco IP Phone to directory contacts by selecting items in a web browser.

For more information, contact your system administrator.

Use Cisco WebDialer with Another Online Corporate Directory

Procedure

Cisco WebDialer

Step 1

Step 2

Step 3

Step 4

Step 5

Search for the required name and select the required number.

When prompted, enter your user ID and password.

If you are using Cisco WebDialer for the first time, review preferences on the Make Call window.Note

Select Call.

Select Hang up or hang up the handset after your call completes.

Change Cisco WebDialer Preferences

Procedure

Step 1

Step 2

Step 3

Step 4

Step 5

Initiate a call using Cisco WebDialer to access the Make Call window.

Select one of the following options from the Make Call window:

Preferred language

•

Preferred device

•

Choose a line or a phone.

Note

If you have an Extension Mobility profile, select Extension Mobility from the Calling Device drop-down menu.

Ensure that you do not select Do not display call information nor Disable Auto Close.

Note

If you have one phone with a single line, the appropriate phone and line are automatically selected.

If you have more than one phone of the same type, the list identifies the phone by device type and MAC address. To display the MAC address on your phone, select Applications > Phone Information.

If you select Do not display call information, the Make Call Window is not displayed when you next use the phone. If you select Disable auto close, the call window does not automatically close after 15 seconds.

Cisco IP Phone 8811, 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5

Sign Out of Cisco WebDialer

Procedure

Contacts

Step 1

Step 2

Access the Make Call or Hang Up window.

Select Sign Out.

Cisco IP Phone 8811, 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5

Call History

Call History Overview, page 55

•

View the Call History, page 57

•

View Call Record Details, page 57

•

Filter the Call History, page 57

•

Dial From the Call History, page 58

•

Edit a Phone Number, page 58

•

Clear the Call History, page 59

•

Delete a Call Record, page 59

•

Call History Overview

CHAPTER 5

Call History allows you to view information about the last 150 calls on your phone. The Call History lists individual calls and call groups chronologically from the most recent call to the oldest one. If your phone has multiple lines, calls on all lines are added together. The oldest calls over the 150-call limit are dropped from the history.

In the Call History screen, the line information (such as “Line: 5623”) displays in the upper-right corner to indicate the line name or number for which the call history is displayed.

If set up by your administrator, you see icons beside each Call History entry. The icon shows the status (Unknown, Idle, Busy, or DND) of the person who made the call.

For each call record or call group, an icon to the left of the caller ID shows the call type:

•

Received:

•

Placed:

•

Missed:

Cisco IP Phone 8811, 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5

Call History Overview

Call History

On the Cisco IP Phone 8811, the icon is gray.Note

If the caller ID is unavailable, “Unknown” is displayed, and the phone number is listed.

Calls for the same caller ID and phone number are grouped together only when if they occur in chronological order and do not have calls associated. For each group, the time of the latest call and the number of calls (such as “(3)”) are displayed:

Incoming (Received) and outgoing (Placed) calls are grouped together.

•

Missed calls are grouped together in a separate group.

•

For each individual call record or call group, the phone number is listed in blue and is contact sensitive for touch dialing.

Hunt group and multiparty calls show an icon to the right of the caller ID that differentiates the call from a normal call, and these calls are not grouped even when they are next to each other in the list.

A plus (+) symbol on entries in call history, redial, or call directory indicates that your phone is set up to list international calls. For more information, contact your system administrator.

The received and placed calls from shared lines are logged in the Call History. To view all the call history logs, open the Call History screen. The following table describes the call state, icon, and tag for shared lines.

TagCall IconCall State

PlacedLocally placed calls

ReceivedLocally received calls

Remote PlacedRemotely placed calls

Remote ReceivedRemotely received calls

Missed calls

Note

On the Cisco IP Phone

Missed

8811, the icon is gray.

Your Call History list displays the status of monitored lines, if the feature is enabled by your system administrator. Each call history item in the Call History lists displays an icon to identify the state of the line. The following states are available:

Offline

•

Idle

•

Busy

•

DND

•

Cisco IP Phone 8811, 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5

Call History

View the Call History

Procedure

View the Call History

Step 1

Step 2

Step 3

Step 4

Press Applications .

Select Recents.

Scroll and select a call record or call group.

Press Exit to return to the Applications screen.

View Call Record Details

Procedure

Step 1

Step 2

If you are on a connected call, press Show Detail to show the Call Details screen. This screen displays single call information and call duration and updates each second.

If you are not on a connected call, follow the steps below.

Press Applications and select Recents.

b) Select a call record or group and press Show Detail.

Note

c) Press Return to return to the Call History screen. d) Press Exit to return to the Applications screen.

When you are on a call record, you can keep the Navigation cluster and Select button highlighted to display the call details.

Filter the Call History

Procedure

Step 1

Step 2

Step 3

Step 4

Press Applications and select Recents.

To sort calls for a specific line, select the required phone line and view the individual calls.

To sort by missed calls for a specific line, select the required phone line press Missed Calls.

Press Exit to return to the Applications screen.

Cisco IP Phone 8811, 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5

Dial From the Call History

Procedure

Call History

Step 1

Step 2

If the phone is not in idle state, perform the following steps:

Press Applications and select Recents.

b) Select the call record that you want to dial and perform one of the following:

Press Call.

•

Pick up the handset.

•

Press Details.

•

Press Speakerphone or Headset .

If the phone is in idle state, press down on the Navigation cluster and Select button to display the On-Hook Dialing screen.

Edit a Phone Number

Procedure

Step 1

Step 2

Step 3

Press Applications and select Recents.

Press All Lines or the required line.

Select the call you want to edit and press EditDial.

Note

Press the Navigation pad right or left to move the cursor.

Press to delete the character to the left of the cursor.

Step 4

Step 5

Cisco IP Phone 8811, 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5

Press Call to dial the number.

Press Return to return to the Call History list.

Call History

Clear the Call History

Procedure

Clear the Call History

Step 1

Step 2

Step 3

Step 4

Press Applications and select Recents.

Select All Lines or the required line.

Press Clear list and then press Delete to delete the call history list.

Press Cancel to go back to the Call History screen.

Delete a Call Record

Procedure

Step 1

Step 2

Step 3

Step 4

Step 5

Press Applications and select Recents.

Highlight the individual call record or call group that you want to delete.

Press Delete to delete an individual call record or all calls in a group. A Delete Record alert message appears for verification.

Press Delete to delete the record.

Press Exit to return to the Applications screen.

Cisco IP Phone 8811, 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5

Delete a Call Record

Call History

Cisco IP Phone 8811, 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5

Voicemail

Access Voicemail, page 61

•

Check for Voice Messages, page 61

•

Listen to Voice Messages, page 62

•

Visual Voicemail, page 62

•

Access Voicemail

Procedure

CHAPTER 6

Step 1

Step 2

Press Messages.

Follow the voice prompts.

Check for Voice Messages

Procedure

Check for voice messages in any of these ways:

Look for a solid red light on your handset.

•

You can set up the visual message waiting lamp using the Self Care Portal.

Look for a colored box beside the line button.

•

The colored background indicates that there are new voice messages and the number of missed calls and voice mail messages displays in the box.

Note

On the Cisco IP Phone 8811, the box is gray.

Cisco IP Phone 8811, 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5

Listen to Voice Messages

Voicemail

When you select a line with a Message icon, the Login screen displays on the phone screen.

Note

If there are more than 99 new voice messages, the message count is replaced by a plus (+) sign.

If call forwarding is set up on a line that has new voice messages, the Call Forward icon replaces the Message icon on the line label.

Note

Listen for a stutter tone (if available) from your handset, headset, or speakerphone when you place a

•

call.

The stutter tone is line-specific. You hear it only when using the line that has new voice messages.

You can set up audible message waiting tones using the Self Care Portal.

If you had selected Yes in the Remember me screen when you last logged in, the messages list is displayed.

On the Cisco IP Phone 8811, the Call Forward icon is gray.

Listen to Voice Messages

After you listen to your new voice messages, the message indicators are updated on the phone screen. If there are no new voice messages, the Message icon is removed from the line label, and the Voicemail icon is removed from the right side of the phone screen.

Procedure

Step 1

Step 2

To listen to voice messages, do one of the following:

•

Press Messages . The Login screen displays.

Note

Select a line with colored box beside it. The box indicates the number of messages waiting.

•

The Cisco IP Phone 8881 displays a gray box.

•

Press the line button and then Voicemail .

Follow the prompts to listen to your voice message.

If you selected Yes in the Remember me screen when you last logged in, the messages list displays.

Visual Voicemail

Visual Voicemail is an alternative to audio voicemail. You use the screen on your phone to work with your messages, rather than respond to audio prompts. You can view a list of your messages and play your messages. You can also compose, reply to, forward, and delete messages.

Cisco IP Phone 8811, 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5

Voicemail

Visual Voicemail

For more information, see Quick Start Guide for Visual Voicemail at http://www.cisco.com/c/en/us/support/

unified-communications/unity-connection/products-user-guide-list.html.

Cisco IP Phone 8811, 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5

Visual Voicemail

Voicemail

Cisco IP Phone 8811, 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5

CHAPTER 7

Advanced Calling Features

Conference, page 65

•

Meet Me Conference, page 67

•

Speed Dial, page 68

•

Do Not Disturb, page 70

•

Malicious Call Identification, page 71

•

Extension Mobility, page 71

•

Mobile Connect, page 72

•

Line Status, page 74

•

Custom Line Filters, page 75

•

Hunt Groups, page 78

•

Barge , page 79

•

Conference

Call Chaperone, page 80

•

Uniform Resource Identifier Dialing, page 81

•

Intelligent Proximity for Mobile Devices, page 82

•

Intelligent Proximity for Tablets, page 86

•

Conference allows you to talk simultaneously with multiple parties in an ad hoc meeting.

When you are talking on a call, use Conference to dial another party and add them to the call.

If you have multiple phone lines, you can alternately use Conference to combine two calls across two lines. For example, if you have a call on Line 1 and a call on Line 2, you can combine the calls into a conference.

As the conference host, you can remove individual participants from the conference. The conference ends when all participants hang up.

Cisco IP Phone 8811, 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5

Add a Third Party to a Conference

Procedure

Advanced Calling Features

Step 1

Step 2

Step 3

Step 4

Start with a connected call that is not on hold.

Press Conference and do one of the following:

Enter the phone number for the party you want to add and press Call.

•

Press a speed-dial button.

•

Press Speed Dial, enter a speed-dial number, and press Speed Dial again.

•

Press Active Calls and select a call.

•

Select a call from the Call History.

•

Wait for the party to answer or skip to step 4 while the call is ringing.

Press Conference. The conference begins.

Join Calls Into a Conference

The conference is established on the line that had the active call.

Your system administrator controls the ability to transfer calls from one line to another line.

Procedure

Step 1

Step 2

Step 3

Step 4

Start with two connected calls.

Make sure that one of the calls is active (not on hold). If both calls are on hold, resume one call.

Press Conference .

Press the line button for the other (held) call or if the held call is on another line:

a) Press Active Calls. b) Choose a call from the list. c) Press Conference.

The conference begins. The conference is established on the line that had the active call.

Swap Between Calls Before Completing a Conference

You can consult privately with the conference and another person, before adding the person into the conference.

Cisco IP Phone 8811, 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5

Advanced Calling Features

View Conference Participants

Procedure

Step 1

Step 2

Call a new conference participant, but do not add the participant to the conference.

Press Swap to toggle between the participant and the conference.

View Conference Participants

You can view the details of the last 16 participants who joined the conference.

Procedure

While in a conference, press Show Details to view a list of participants.

Note

When you place a call to another party and the person that you called creates a conference with a third phone, the Show Details softkey displays only for the person who created the conference.

Remove Conference Participants

Procedure

Step 1

Step 2

While in a conference, press Show Details.

Highlight the participant that you want to remove, then press Remove.

Meet Me Conference

Meet Me allows you to call a predetermined number at a scheduled time to host or join a Meet Me conference.

The Meet Me conference begins when the host connects. Participants who call the conference before the host has joined hear a busy tone and must dial again.

The conference ends when all participants hang up; the conference does not automatically end when the host disconnects.

Cisco IP Phone 8811, 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5

Host a Meet Me Conference

Procedure

Advanced Calling Features

Step 1

Step 2

Step 3

Step 4

Obtain a Meet Me phone number from your system administrator.

Distribute the Meet Me phone number to participants.

When you are ready to start the meeting, lift the handset to get a dial tone and press Meet Me.

Dial the Meet Me phone number.

Join a Meet Me Conference

Procedure

Step 1

Step 2

Dial the Meet Me phone number that the conference host provided.

If you hear a busy tone, the host has not yet joined the conference. In this case, hang up and try your call again.

Speed Dial

Speed Dial allows you to press a button and enter a preset code to place a call. Before you can use Speed Dial features on your phone, you must set up speed-dial in the Self Care Portal.

Depending on setup, your phone can support these Speed Dial features:

Speed-dial buttons: Allow you to quickly dial a phone number from one or more line buttons set up for

•

speed dialing.

If your system administrator has set up the Line Status feature, you can monitor the status of a speed-dial line by using the line status indicators.

Speed-dial codes: Allow you to dial a phone number from a code (sometimes referred to as abbreviated

•

dialing).

You can use also use Speed Dial to reach telephone numbers that require a Forced Authorization Code (FAC), Client Matter Code (CMC), or additional digits (such as a user extension, a meeting access code, or a voicemail password). These numbers usually require you to input pause characters in the digit string.

Related Topics

Pause in Speed Dial, on page 69

Cisco IP Phone 8811, 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5

Advanced Calling Features

Place a Call with a Speed-Dial Button

Before You Begin

Before you can use speed-dial buttons on your phone, you must set up Speed Dial in the Self Care Portal.

Procedure

To place a call, press a speed-dial button on the left side of your phone.

Use a Speed-Dial Code On Hook

Before You Begin

Before you can use speed-dial codes on your phone, you must set up Speed Dial in the Self Care Portal.

Place a Call with a Speed-Dial Button

Procedure

Enter the speed-dial code and press Speed Dial.

Use a Speed-Dial Code Off Hook

Before You Begin

Before you can use speed-dial codes on your phone, you must set up Speed Dial in the Self Care Portal.

Procedure

Step 1

Step 2

Lift the handset and press Speed Dial.

Enter the speed-dial code and press Speed Dial again to complete the call.

Pause in Speed Dial

You can use Speed Dial to reach destinations that require a Forced Authorization Code (FAC), Client Matter Code (CMC), dialing pauses, or additional digits (such as a user extension, a meeting access code, or a voice mail password). When you press the configured Speed Dial, the phone establishes the call to the destination number and sends the specified FAC, CMC, and additional digits with dialing pauses inserted.

To include dialing pauses in the speed dial, include a comma (,) as part of the speed-dial string. This comma specifies a pause of 2 seconds. It also allows you to separate FAC and CMC from the other digits in the speed-dial string.

Cisco IP Phone 8811, 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5

Do Not Disturb

Advanced Calling Features

Be aware of the following requirements when you include FAC and CMC in the speed-dial string:Note

FAC must always precede CMC in the speed-dial string.

•

A speed-dial label is required for speed dials with FAC and DTMF digits.

•

Only one comma is allowed between FAC and CMC digits in the string.

•

Each comma you include represents an additional pause of 2 seconds. For example, two commas (,,) represent a pause of 4 seconds.

Note

Before you configure the speed-dial, try to dial the specified digits manually at least once to ensure that the digit sequence is correct.

The phone does not save the FAC, CMC, or additional digits from the speed dial in the call history. If you press Redial after connecting to a destination using the speed-dial, the phone prompts you to enter any required FAC, CMC, or DTMF digits manually.

Example 1

Consider the following requirements to access voicemail:

Called number to access voicemail: 8000

•

PIN: 123456# after announcement of 2 seconds

•

Voicemail response: Enter option 3 to read latest message after a pause of 6 seconds (while the automated

•

announcement lists the available options)

To set up the speed-dial to access this voice mailbox, specify the following speed-dial string:

8000,123456#,,,3

Example 2

Consider the following call requirements

Called number: 95556543

•

FAC: 1234

•

CMC: 9876

•

Automated phone system response, required 4 seconds after the call is connected: 56789#

•

To access this destination, specify the following speed-dial string:

95556543,1234,9876,,56789#

Do Not Disturb

Do Not Disturb (DND) allows you to turn off one of the following incoming call indicators:

Cisco IP Phone 8811, 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5

Advanced Calling Features

The ringer on your phone

•

The ringer and any visual notification that you have an incoming call

•

When DND is enabled, your incoming calls forward to another number, such as your voicemail, if it is set up and the call is not saved or listed in your Call History.

The DND feature affects all lines on a phone. The feature does not affect intercom or 911 calls.

You can change your DND options from the Self Care Portal. For information on customizing your Do Not Disturb options, see the Cisco Unified Communications Self Care Portal User Guide, located at http://

www.cisco.com/en/US/products/sw/voicesw/ps556/products_user_guide_list.html.

Turn DND On and Off

Procedure

Turn DND On and Off

Step 1

Step 2

Press DND to turn on DND. Visual confirmation displays briefly.

Press DND again to turn off DND. Visual confirmation displays briefly.

Malicious Call Identification

Malicious Call Identification (MCID) allows you to identify an active call as suspicious, which initiates a series of automated tracking and notification messages.

Trace a Suspicious Call

Procedure

Press Report Caller to send a silent notification message to your system administrator. When the silent notification message is sent, your phone provides both a visual and audible confirmation.

Extension Mobility

Cisco Extension Mobility (EM) allows you to configure a different Cisco IP Phone as your own temporarily. After you sign in to EM, the phone adopts your user profile, including your phone lines, features, established services, and web-based settings. Your system administrator sets up EM for you.

The Cisco Extension Mobility ChangePIN feature allows you to change your PIN from your Cisco IP Phone.

Cisco IP Phone 8811, 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5

Enable Extension Mobility

Procedure

Advanced Calling Features

Step 1

Step 2

Step 3

Step 4

Step 5

Step 6

Step 7

Step 8

Press Applications.

Select Extension Mobility (name can vary, including EM Service).

Enter your user ID and PIN (provided by your system administrator).

Select a device profile if prompted.

Press Applications to sign out.

Select Services.

Select Extension Mobility.

Press Yes when prompted to sign out.

Mobile Connect

Mobile Connect allows you to use your mobile phone to handle calls that are associated with your desk phone number.

When using Cisco Mobile Connect, you must add your mobile and other phones that you want to use to make and receive calls using the same directory numbers as your desk phone. These phones are called remote destinations. You can also define access lists to restrict or allow calls from certain numbers to be sent to your mobile phone.

When you enable Mobile Connect:

Your desk phone and remote destinations (your mobile phones) receive calls simultaneously.

•

When you answer the call on your desk phone, the remote destinations stop ringing, are disconnected,

•

and display a missed call message.

When you answer the call on one remote destination, the other remote destinations and desk phone stop

•

ringing and are disconnected, and a missed call message is shown on the other remote destinations.

When you answer the call on one remote destination and then switch the call to a Cisco Unified device

•

that shares lines, the Cisco Unified devices that share the same line display a Remote In Use message.

Cisco IP Phone 8811, 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5

Advanced Calling Features

Enable Mobile Connect

Procedure

Enable Mobile Connect

Step 1

Step 2

Step 3

Press Mobility to display the current remote destination status (Enabled or Disabled).

Press Select to change the status.

Press Exit.

Turn Mobile Connect On or Off for All Remote Destinations from a Desk Phone

Procedure

Step 1

Step 2

Step 3

Press Mobility or To Mobile to display the current remote destination status (Enabled or Disabled).

Press Select to change the status.

Press Exit.

Switch a Desk Phone Call to a Mobile Phone

Procedure

Step 1

Step 2

Step 3

Press Mobility.

Select To mobile.

Answer the in-progress call on your mobile phone.

Note

You cannot use the same phone line for any other calls, but if your desk phone supports multiple lines, you can use another line to make or receive calls.

Cisco IP Phone 8811, 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5

Switch a Mobile Call to the Desk Phone

Procedure

Advanced Calling Features

Step 1

Step 2

Step 3

Select a line on your desk phone.

Hang up the call on your mobile phone to disconnect the mobile phone, but not the call.

Press Resume on your desk phone within five to 10 seconds and start talking on the desk phone.

Hand Off a Call from a Mobile Phone to the Desk Phone

Procedure

Step 1

Step 2

Step 3

While on your mobile phone, enter the access code for the hand off feature. For more information, contact your system administrator.

Hang up the call on your mobile phone to disconnect the mobile phone, but not the call.

Press the Answer softkey on your desk phone within 10 seconds and start talking on the desk phone. For more information, contact your system administrator. The Cisco Unified devices that share the same line display a Remote In Use message.

Line Status

Line Status indicators allow you to view the state of a phone line that is associated with a speed-dial button.

Your system administrator sets up Line Status indicators on your phone.

Line Status Indicators

Line Status indicators show the state of a line.

Cisco IP Phone 8811, 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5

IndicatorIcon

Line is in use.

Line is idle.

Line is ringing. (Only for Call Pickup.)

Advanced Calling Features

Custom Line Filters

IndicatorIcon

Line is in a Do Not Disturb (DND) state.

Line Status indicators can be set up on speed-dial buttons by your system administrator and can be used with these features:

Speed Dial

Allows you to monitor the status of (and dial) a specific number on a speed-dial button. If the monitored line is unavailable, the Line Status button changes to a normal speed-dial button.

Directed Call Park

Allows you to monitor the line status of and dial a Directed Call Park number on a speed-dial button.

Call Pickup

Allows you to monitor the line status of (and pick up a ringing call on) a ringing call on a speed-dial button.

Your system administrator can also set up your phone to play an audible alert when a call rings on the monitored line.

Related Topics

Call Park, on page 41

Speed Dial, on page 68

Custom Line Filters

Custom Line Filters enable you to reduce alert activity by filtering it to high-priority lines by allowing you to set the alerting call notification priority on a subset of lines covered by an alert filter. The custom filter generates either traditional pop-up alerts or actionable alerts for incoming calls on the selected lines. For each filter, only the subset of lines under coverage will generate an alert. If a filter is turned off, lines under its coverage will not show alert notifications.

If this feature has been configured, there are three, selectable, filter types available to you:

All Calls (on all lines)

•

Daily schedule

•

Custom user

•

The administrator configures the default line filter, which is visible to you as the Daily schedule filter. Even if the administrator has not configured the default filter, the all calls filter and custom filter options are available to you. If you have not created any custom filters all provisioned lines are covered by the default line filter if it exists, or all calls if it does not.

You cannot edit either the All Calls filter or the Daily schedule filter, but you can use the Daily schedule filter as a template for a new, custom filter by duplicating and then editing the duplicate filter.

Cisco IP Phone 8811, 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5

Add a Line Filter

Advanced Calling Features

You save the custom filters directly to your phone so that you can quickly select and change coverage. You can define a maximum of 20 custom filters, but only one filter may be active at a time.

Note

If both the Custom Line Filters and the Actionable Incoming Call Alert features are enabled, actionable call alerts apply only to the lines that are covered by filters.

Add a Line Filter

Procedure

Step 1

Step 2

Step 3

Step 4

Step 5

Step 6

On your phone, go to Applications > Settings.

Highlight Call notifications, and press Select. The current filter displays next to the option.

Highlight Add new filter and press Select. The maximum number of custom filters is 20. If you have already created the maximum number of custom filters, delete a filter before continuing with this procedure.

Press Select a second time to make the text editable. The Show incoming call notification for selected lines screen with available phone lines displays.

Accept the default name for the new filter, or enter a new one.

Select the lines to add to the new filter. All available lines are displayed in the list. If you require a line that is not in the list, contact your administrator.

Step 7

Step 8

Click Apply.

To view the filter, press Back.

Select an Active Line Filter

Procedure

Step 1

Step 2

Step 3

On your phone, select Applications > Settings.

Highlight Call notifications, and press Select. The currently available filter options display.

Highlight the filter to apply and press Select.

Cisco IP Phone 8811, 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5

Advanced Calling Features

Delete a Line Filter

Procedure

Delete a Line Filter

Step 1

Step 2

Step 3

On your phone, go to Applications > Settings.

Highlight Call notifications, and press Select.

Highlight the filter to be deleted and press Delete. The filter is deleted and no longer appears in the list of filters.

Duplicate a Line Filter

Procedure

Step 1

Step 2

Step 3

Step 4

Step 5

Step 6

Step 7

Step 8

On your phone, go to Applications > Settings.

Highlight Call notifications, and press Select.

Highlight the filter to be duplicated and press Duplicate.

Highlight the duplicated filter and press Edit.

(Optional) Enter a new name for the filter.

Add or remove available lines from the filter.

Click Apply.

To view the filter, press Back.

Edit a Line Filter

Procedure

Step 1

Step 2

Step 3

On your phone, go to Applications > Settings.

Highlight Call notifications, and press Select.

Highlight the filter to be edited and press Edit.

You cannot edit the Daily schedule filter. For more information, contact your administrator.Note

Cisco IP Phone 8811, 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5

Rename a Line Filter

Advanced Calling Features

Step 4

Step 5

Step 6

Step 7

(Optional) Enter a new name for the filter.

Add or remove available lines from the filter.

Click Apply.

To view the filter, press Back.

Rename a Line Filter

Procedure

Step 1

Step 2

Step 3

Step 4

Step 5

Step 6

On your phone, go to Applications > Settings.

Highlight Call notifications, and press Select.

Highlight the filter to be renamed and press Edit.

Enter a new name for the filter.

Click Apply.

To view the filter, press Back.

Hunt Groups

Hunt Groups are used to share the call load in organizations that receive a large number of incoming calls.

Your system administrator sets up a hunt group with a series of directory numbers. When the first directory number in the hunt group is busy, the system hunts for the next available directory number in the group and directs the call to that phone.

If you are a member of a hunt group, you sign in to a hunt group when you want to receive calls, and you sign out of the group when you want to prevent calls from ringing on your phone.

Your administrator sets up the Queue Status button so that you can view statistics about the queue for the hunt group.

Calls in the group call queue display the same call identification number, no matter which group phone accesses the list.

Sign In and Out of a Hunt Group

Signing out of a hunt group does not prevent direct calls from ringing your phone.

Procedure

Step 1

Press Hunt Group to sign in. Visual confirmation displays briefly.

Cisco IP Phone 8811, 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5

Advanced Calling Features

Display Queue Statistics

Step 2

Press Hunt Group again to sign out.

Display Queue Statistics

Use the queue statistics to check the status of the hunt group queue.

Procedure

Step 1

Step 2

Step 3

Press QueueStatus. The Queue status window appears.

To refresh the statistics, press Refresh.

To exit, press Exit.

Barge

Barge allow you to add yourself to nonprivate calls on a shared line. You access the Barge function using the Merge softkey. A conference call is set up with yourself and the participants of the nonprivate call on the Cisco Unified Communications Manager.

Set Up Barge Alert

By default, the Barge Alert option is set to Off and you can barge into an eligible shared lined without receiving a prompt. When the Barge Alert is set to On, an alert prompt is displayed.

Procedure

Step 1

Step 2

On your phone, go to Applications > Settings.

At the Barge Alert menu item, click On to enable the alert or Off to enable Barge. By default, the barge alert prompt is toggled Off.

Add Yourself to a Call on a Shared Line

Procedure

Press the line button for the shared line.

Cisco IP Phone 8811, 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5

Enable Privacy on a Shared Line

Privacy allows you to prevent others who share your line from seeing information about your calls.

Privacy applies to all shared lines on your phone. If you have multiple shared lines and Privacy is enabled, others cannot view any of your shared lines.

If the phone that shares your line has Privacy enabled, you can make and receive calls using the shared line as usual.

Procedure

Advanced Calling Features

Step 1

Step 2

Press Privacy to enable the feature. Visual confirmation displays on your phone screen for as long as the feature is enabled.

Press Privacy again to turn off the feature.

Dismiss the Barge Alert Prompt Window

When the Prompt for Barge feature is enabled on your phone, you see a pop-up window when you start to barge into a call.

Procedure

Press No to cancel the barge, or press any line or session key.

Note

The alert closes automatically if the phone opens a new window, if a new alert window opens, or if the current session is no longer available for barge.

Call Chaperone

Call Chaperone allows an authorized Call Chaperone user (the chaperone) to supervise (chaperone) and record a call. Chaperoned calls have a minimum of three parties: the calling party, the chaperone, and the called party. To determine if you are an authorized chaperone, contact your system administrator.

The chaperone answers a call, creates a conference call, and remains on the conference call to chaperone and record the call. Cisco IP Phones that are set up with the Call Chaperone feature also have a Record button.

When the chaperone hangs up the call, the entire conference ends.

The chaperone can perform only the following tasks while chaperoning the call:

Record the call.

•

Conference in one participant. A chaperone can conference the first participant only; subsequent

•

participants can be added to the conference only by the other participants in the conference.

End the call.

•

Cisco IP Phone 8811, 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5

Advanced Calling Features

Record a Chaperoned Call

Procedure

Record a Chaperoned Call

Step 1

Step 2

Step 3

Step 4

Step 5

Step 6

Answer an incoming call. Record displays if the system determines that the call must be chaperoned and recorded.

Press Conference to create a conference call.

Enter the phone number for the party you want to add and press Call.

When the called party answers, press Conference. The conference begins.

Press Record to begin recording the conference call. Alternatively, you can begin recording the call before the conference call is established. In this case, press Conference after answering the incoming call. The call gets put on hold automatically, and the recording stops while you set up the conference call. The recording restarts automatically when the conference call is established.

Press End Call to end the chaperoned call; all parties are disconnected.

Uniform Resource Identifier Dialing

You can place calls using Uniform Resource Identifier (URI) Dialing, using the alphanumeric URI address as a directory number; for example, bob@cisco.com. You must enter the URI address to select the contact.

The phone screen displays the call information for the URI call. The phone stores the URI call information in the Call History and the Details page. When you receive a call with a URI address, the URI address is stored in your Call History. Press Redial to call the most recently dialed URI address.

Depending upon how the administrator configures your phone, you may see either the URI or the Directory Number (DN) displayed for the incoming call alerts, call sessions and call history. If the phone is set to display the DN but only the URI is available, then the URI displays. If the phone is set to display the URI and only the DN is available, then the DN displays.

URI calls cannot be placed using the soft keypad.Note

To place an on-hook call using a URI address, you need to press the ABC softkey to switch the keypad mode.

To place an off-hook call using a URI address, the URI address must be stored in your Call History or Speed Dial list.

Cisco IP Phone 8811, 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5

Intelligent Proximity for Mobile Devices

Advanced Calling Features

Note

When you enter a URI address to place a call, do not pause for more then 10 seconds between key presses. After 10 seconds of inactivity, the phone assumes that it has the complete address and attempts to place the call.

When you dial or receive a call through URI dialing, the call window and incoming call alert display the complete URI address.

When you enter a URI address, the maximum length is 254 characters. You can enter the complete domain name to override the default domain.

URI dialing works with the other features of your phone:

You can configure a URI address as a speed dial entry to place a call.

•

You can configure the Call Forward All destination using the Speed Dial or Call History entries.

•

You can initiate a conference call and add multiple parties using URI Dialing if the URI address is stored

•

in the Speed Dial list or Call History.

You cannot use URI addresses during Meet Me conferences or for Group Call Pickup.

•

You can initiate a transfer call using URI dialing if the URI address is stored in the Speed Dial list or

•

Call History.

You can monitor the state (in-use or idle) of a call using URI Dialing associated with Speed Dial or Call

•

History.

You can initiate URI Dialing when a busy or unavailable party becomes available.

•

You can hide the display of the URI address information.

•

When the phones are connected to the Cisco Unified Communications Manager Express and Survivable

•

Remote Site Telephony (CME/SRST), the URI Dialing functions are disabled. The ABC softkey does not appear on the phone screen.

Intelligent Proximity for Mobile Devices

Intelligent Proximity allows you to pair your mobile device to use the mobile line through your Cisco IP Phone. Once the mobile device is paired, you can place and receive calls on the mobile line from your Cisco IP Phone, with either the handset or the speaker. You can also use calling features such as hold and redial with the mobile line.

You can share your mobile contacts and call history with the Cisco IP Phone, and move calls between your mobile device and Cisco IP Phone. You can also view signal strength and battery level of the mobile device on the Cisco IP Phone.

Note

You may experience some variances for feature availability due to the operating system and other differences in mobile devices.

Cisco IP Phone 8811, 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5

Advanced Calling Features

Pair a Mobile Device

You can connect one mobile device and one Bluetooth headset at the same time. You cannot connect one mobile device and one tablet at the same time. You can pair multiple mobile devices with the phone, but only one mobile device and one Bluetooth headset can be active at the same time.

Pair a Mobile Device

Note

Step 1

Step 2

Step 3

Step 4

Step 5

Step 6

When you connect your Bluetooth headset and your mobile device at the same time, the Bluetooth headset cannot be used to answer the audio from the mobile device.

You pair the device with the phone to establish a communication path. After you pair your mobile device to your Cisco IP Phone, the phone automatically connects to the mobile device when the device is in range, and disconnects from the mobile device when the device is out of range. When the mobile device disconnects, the mobile line is gray and displays not connected.

Procedure

Put the mobile device in discoverable mode.

For more information about discoverable mode, see your mobile device documentation.Note

On your Cisco IP Phone, press Applications.

Select Bluetooth > Add Bluetooth.

Add new device and select the mobile device from the available devices list to pair.

Verify the passkey on the mobile device and the Cisco IP Phone.

When you are prompted to save mobile contacts, choose to make your mobile device contacts and call history available on your Cisco IP Phone.

Switch Connected Mobile Devices

If you have more than one paired mobile device in range of your Cisco IP Phone, you can choose which mobile device to connect.

Procedure

Step 1

Step 2

Press the Applications button and select Bluetooth.

Select a mobile device from the available devices list. The previously connected mobile device is disconnected, and the selected mobile device is connected.

Cisco IP Phone 8811, 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5

Delete a Mobile Device

Procedure

Advanced Calling Features

Step 1

Step 2

Select the mobile device in the available devices list.

Press Delete.

Answer a Mobile Call

Procedure

Select Answer.

Decline a Mobile Call

Procedure

Select Decline. The call ends.

Ignore a Mobile Call

Procedure

Select Ignore. The call ends.

Place a Mobile Call

Procedure

Step 1

Step 2

Step 3

Select a mobile line.

Enter a ten digit number or select a contact from the call history.

Press Call.

Cisco IP Phone 8811, 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5

Advanced Calling Features

Move a Call Between the IP Phone and a Mobile Phone

Use your Cisco IP Phone to move an active call to or from your mobile device.

Procedure

Step 1

Step 2

To move the call from your Cisco IP Phone to your mobile device, select Move audio.

To move the call from your mobile device to your Cisco IP Phone, select Move audio.

Adjust the Mobile Device Volume

Volume controls on your Cisco IP Phone and mobile device are synchronized. Synchronization only occurs when there is an active call.

Procedure

While on a call, adjust the volume on either the desk phone or on your mobile device to adjust the mobile device volume.

Mobile Contacts and Mobile Call History Sharing

A paired mobile device displays in Bluetooth > Accounts as Bluetooth. This account remains until the mobile device is unpaired.

Mobile Contacts can be checked from the Recents menu on the IP phone; Mobile Call History sharing can be found using the New Call softkey.

Synchronize Bluetooth Contacts

The contacts automatically synchronize to the Cisco IP phone when the mobile device connected. The contacts update when a call ends or when the mobile device reconnects. There is no need to sync contact manually.

Use the following procedure to check the status of the contacts.

Procedure

Step 1

Step 2

Step 3

Press Contacts.

Select Settings.

Select Phone Book Access.

Cisco IP Phone 8811, 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5

Intelligent Proximity for Tablets

Save Bluetooth Contacts

Use this procedure if your Bluetooth Phone Book Access Profile option is No.

Procedure

On the Contacts screen, select your mobile phone and check Save.

Delete Bluetooth Contacts

Use this procedure if your Bluetooth Phone Book Access Profile option is Save.

Procedure

On the Contacts screen, select your mobile phone and check Delete.

Advanced Calling Features

Intelligent Proximity for Tablets

If you have a tablet, you can pair the tablet to the phone using Bluetooth. After pairing, audio from a soft client phone call on the tablet can be played on the phone . There are no phone call management options for calls from tablets.

The phone supports connections from Android and iOS tablets.

Pair a Tablet

You can connect a tablet and a Bluetooth headset at the same time. You cannot connect a tablet and a mobile phone at the same time.

After you pair your tablet to your Cisco IP Phone, the phone will automatically connect to the tablet when the tablet is in range, and disconnect from the tablet when the tablet is out of range.

Note

Step 1

When you connect your Bluetooth headset and your tablet at the same time, the Bluetooth headset cannot be used to answer the audio from the or tablet.

Procedure

Put the tablet in discoverable mode.

For more information about discoverable mode, see your tablet documentation.Note

Cisco IP Phone 8811, 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5

Advanced Calling Features

Move Audio from the Tablet to the Phone

Step 2

Step 3

Step 4

Step 5

On your Cisco IP Phone, press Applications.

Choose Bluetooth > Add Bluetooth device.

Select the tablet from the available devices list to pair.

Verify the passkey on the tablet and the Cisco IP Phone.

Move Audio from the Tablet to the Phone

Procedure

Step 1

Step 2

When the soft client call comes to the tablet, set the audio path to use the Bluetooth connection to the phone.

Listen to the audio on the phone using the headset, handset, or speakerphone.

Manage Tablet Audio on Phone

Procedure

Step 1

Step 2

Step 3

Step 4

Step 5

To move the audio from the phone handset to the phone headset, press Headset.

To move the audio from the phone handset to the phone speakerphone, press Speakerphone.

To move the audio from the headset or the speakerphone to the handset, pick up the handset.

To move the audio back to the tablet, hang up the handset or press Release.

To handle an incoming phone call on the phone, answer the phone. The audio for the active soft client reverts to the tablet automatically.

Cisco IP Phone 8811, 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5

Manage Tablet Audio on Phone

Advanced Calling Features

Cisco IP Phone 8811, 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5

Advanced Operations

Applications, page 89

•

Call Functions, page 90

•

Feature Buttons and Softkey, page 93

•

Survivable Remote Site Telephony Overview, page 95

•

Applications

You can view the applications that are running on your phone, including those that are not under Applications menu; for example, Directories. You may first see the disclaimer required for remote workers, if you have not already accepted it.

View Active Applications

CHAPTER 8

Step 1

Step 2

Step 3

Procedure

Press Applications .

Use the Navigation cluster and Select button to scroll and select Running Applications. The phone displays a list of applications running on the phone including those that are not under the Application menu.

Press Exit to return to the Applications screen.

Cisco IP Phone 8811, 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5

Switch to Active Applications

Procedure

Advanced Operations

Step 1

Step 2

Step 3

Step 4

Press Applications .

Use the Navigation cluster and Select button to scroll and select Running Applications.

Choose a running application and press Switch To to open and use the selected application.

Press Exit to close the application.

Close Active Applications

Procedure

Step 1

Step 2

Step 3

Step 4

Press Applications .

Use the Navigation cluster and Select button to scroll and select Running Applications.

Select a running application and press Close App to close the application. Choose one of the following actions in the alert pop up:

Press Close to close the application without saving the changes.

•

Press Cancel to cancel the close application operations.

•

Press Exit to return back to the Applications screen.

Call Functions

This section provides information about some of the advanced call functions that are available on Cisco IP Phones.

Agent Greeting

Agent Greeting allows you to create and update a prerecorded greeting that plays at the beginning of a call, such as a customer call, before you begin the conversation with the caller. You can prerecord a single greeting or multiple greetings as needed.

When a customer calls, both parties hear the prerecorded greeting. You can remain on mute until the greeting ends or answer the call over the greeting.

For more information, contact your system administrator.

Cisco IP Phone 8811, 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5

Cisco CP-8851-K9 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Cisco IP Phone 8811, 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5

CONTENTS

Getting Started

Accessibility Features

Cisco IP Phone 8811

Phone Connections

Buttons and Hardware

Cisco IP Phone 8841

Phone Connections

Buttons and Hardware

Cisco IP Phone 8851

Phone Connections

Buttons and Hardware

Cisco IP Phone 8861

Phone Connections

Buttons and Hardware

Power Save and Power Save Plus

Power Save

Power Save Plus

Additional Information

Phone Setup

Connect Footstand

Adjust the Handset Rest

Secure the Phone with a Cable Lock

Basic Operations

Clean the Phone Display

Make Calls

Predial a Number

Place a Call Using the Speakerphone

Place a Call Using a Headset

Release a Call and Start Another Call

Dial an International Number

Redial a Number

Navigate and Select Items

View All Calls on the Phone

Answer Calls

Answer the Oldest Call First

Call Pickup

Answer a Call Using PickUp

Answer a Call Using Group PickUp and a Phone Number

Answer a Call Using Group PickUp and a Group PickUp Number

Answer a Call Using Other PickUp

Automatically Answer Calls

Respond to a Call Waiting Notification

Manage Calls

Decline a Call

Transfer a Call to Another Number

Toggle Between Calls Before Completing a Transfer

Monitor and Record Calls

Call Forward

Forward All Calls

Mute Phone

Hold Calls

Swap Between Active and Held Calls

Put a Call on Hold by Answering a New Call

Respond to a Hold Reversion Notification

Determine If a Shared Line Is On Hold

Remote Hold

Set Up Call Back Notification

Call Park

Park and Retrieve a Call Using Call Park

Park a Call Using Assisted Directed Call Park

Park a Call Using Manual Directed Call Park

Manage Intercom Calls

Place a Dedicated Intercom Call

Place a Dialable Intercom Call

Receive an Intercom Call

View Phone Information

Sign In To the Cisco Unified Communications Self Care Portal

Contacts

Corporate Directory

Search and Dial a Contact

Search and Dial a Contact While On a Call

Personal Directory

Sign In and Out of the Personal Directory

Add a Personal Directory Entry from the Phone