Cisco CP-8851-K9 User Manual
Cisco IP Phone 8811, 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5
First Published: September 05, 2014
Last Modified: September 09, 2014
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of the FCC rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment
generates, uses, and can radiate radio-frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications.
Operation of this equipment in a residential area is likely to cause harmful interference, in which case users will be required to correct the interference at their own expense.
The following information is for FCC compliance of Class B devices: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15
of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio
frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference
will not occur in a particular installation. If the equipment causes interference to radio or television reception, which can be determined by turning the equipment off and on, users are
encouraged to try to correct the interference by using one or more of the following measures:
Reorient or relocate the receiving antenna.
•
Increase the separation between the equipment and receiver.
•
Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
•
Consult the dealer or an experienced radio/TV technician for help.
•
Modifications to this product not authorized by Cisco could void the FCC approval and negate your authority to operate the product
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Any Internet Protocol (IP) addresses and phone numbers used in this document are not intended to be actual addresses and phone numbers. Any examples, command display output, network
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and coincidental.
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©
2014 Cisco Systems, Inc. All rights reserved.
CONTENTS
CHAPTER 1
Getting Started 1
Accessibility Features 1
Cisco IP Phone 8811 1
Phone Connections 1
Buttons and Hardware 3
Cisco IP Phone 8841 6
Phone Connections 6
Buttons and Hardware 8
Cisco IP Phone 8851 11
Phone Connections 11
Buttons and Hardware 12
Cisco IP Phone 8861 15
Phone Connections 15
Buttons and Hardware 17
Power Save and Power Save Plus 20
Power Save 20
CHAPTER 2
CHAPTER 3
Power Save Plus 20
Additional Information 21
Phone Setup 23
Connect Footstand 23
Adjust the Handset Rest 24
Secure the Phone with a Cable Lock 24
Basic Operations 27
Clean the Phone Display 27
Make Calls 28
Predial a Number 28
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Place a Call Using the Speakerphone 28
Place a Call Using a Headset 29
Release a Call and Start Another Call 29
Dial an International Number 29
Redial a Number 30
Navigate and Select Items 30
View All Calls on the Phone 31
Answer Calls 31
Answer the Oldest Call First 32
Call Pickup 32
Answer a Call Using PickUp 33
Answer a Call Using Group PickUp and a Phone Number 34
Answer a Call Using Group PickUp and a Group PickUp Number 34
Answer a Call Using Other PickUp 35
Automatically Answer Calls 35
Respond to a Call Waiting Notification 36
Manage Calls 36
Decline a Call 36
Transfer a Call to Another Number 37
Toggle Between Calls Before Completing a Transfer 37
Monitor and Record Calls 37
Call Forward 38
Forward All Calls 38
Mute Phone 39
Hold Calls 39
Swap Between Active and Held Calls 39
Put a Call on Hold by Answering a New Call 39
Respond to a Hold Reversion Notification 40
Determine If a Shared Line Is On Hold 40
Remote Hold 40
Set Up Call Back Notification 40
Call Park 41
Park and Retrieve a Call Using Call Park 41
Park a Call Using Assisted Directed Call Park 42
Park a Call Using Manual Directed Call Park 42
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Contents
Manage Intercom Calls 43
Place a Dedicated Intercom Call 43
Place a Dialable Intercom Call 43
Receive an Intercom Call 44
View Phone Information 44
Sign In To the Cisco Unified Communications Self Care Portal 45
CHAPTER 4
Contacts 47
Corporate Directory 47
Search and Dial a Contact 47
Search and Dial a Contact While On a Call 48
Personal Directory 48
Sign In and Out of the Personal Directory 49
Add a Personal Directory Entry from the Phone 49
Search for an Entry in the Personal Directory 49
Dial a Number from the Personal Directory 50
Edit a Personal Directory Entry 50
Delete a Personal Directory Entry 51
Fast Dial 51
Place a Call With a Fast-Dial Button 51
Fast-Dial Codes with Personal Directory 51
Assign a Fast Dial Code to a Personal Directory Entry 52
Place a Call Using a Fast Dial Code 52
CHAPTER 5
Delete a Fast Dial Code 52
Cisco WebDialer 53
Use Cisco WebDialer with Another Online Corporate Directory 53
Change Cisco WebDialer Preferences 53
Sign Out of Cisco WebDialer 54
Call History 55
Call History Overview 55
View the Call History 57
View Call Record Details 57
Filter the Call History 57
Dial From the Call History 58
Cisco IP Phone 8811, 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5
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Contents
Edit a Phone Number 58
Clear the Call History 59
Delete a Call Record 59
CHAPTER 6
CHAPTER 7
Voicemail 61
Access Voicemail 61
Check for Voice Messages 61
Listen to Voice Messages 62
Visual Voicemail 62
Advanced Calling Features 65
Conference 65
Add a Third Party to a Conference 66
Join Calls Into a Conference 66
Swap Between Calls Before Completing a Conference 66
View Conference Participants 67
Remove Conference Participants 67
Meet Me Conference 67
Host a Meet Me Conference 68
Join a Meet Me Conference 68
Speed Dial 68
Place a Call with a Speed-Dial Button 69
Use a Speed-Dial Code On Hook 69
Use a Speed-Dial Code Off Hook 69
Pause in Speed Dial 69
Do Not Disturb 70
Turn DND On and Off 71
Malicious Call Identification 71
Trace a Suspicious Call 71
Extension Mobility 71
Enable Extension Mobility 72
Mobile Connect 72
Enable Mobile Connect 73
Turn Mobile Connect On or Off for All Remote Destinations from a Desk Phone 73
Switch a Desk Phone Call to a Mobile Phone 73
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Switch a Mobile Call to the Desk Phone 74
Hand Off a Call from a Mobile Phone to the Desk Phone 74
Line Status 74
Line Status Indicators 74
Custom Line Filters 75
Add a Line Filter 76
Select an Active Line Filter 76
Delete a Line Filter 77
Duplicate a Line Filter 77
Edit a Line Filter 77
Rename a Line Filter 78
Hunt Groups 78
Sign In and Out of a Hunt Group 78
Display Queue Statistics 79
Barge 79
Set Up Barge Alert 79
Add Yourself to a Call on a Shared Line 79
Enable Privacy on a Shared Line 80
Dismiss the Barge Alert Prompt Window 80
Call Chaperone 80
Record a Chaperoned Call 81
Uniform Resource Identifier Dialing 81
Intelligent Proximity for Mobile Devices 82
Pair a Mobile Device 83
Switch Connected Mobile Devices 83
Delete a Mobile Device 84
Answer a Mobile Call 84
Decline a Mobile Call 84
Ignore a Mobile Call 84
Place a Mobile Call 84
Move a Call Between the IP Phone and a Mobile Phone 85
Adjust the Mobile Device Volume 85
Mobile Contacts and Mobile Call History Sharing 85
Synchronize Bluetooth Contacts 85
Save Bluetooth Contacts 86
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Contents
Delete Bluetooth Contacts 86
Intelligent Proximity for Tablets 86
Pair a Tablet 86
Move Audio from the Tablet to the Phone 87
Manage Tablet Audio on Phone 87
CHAPTER 8
Advanced Operations 89
Applications 89
View Active Applications 89
Switch to Active Applications 90
Close Active Applications 90
Call Functions 90
Agent Greeting 90
Alert Calls 91
Actionable Incoming Call Alert 91
Answer 91
Client Matter Code 91
Forced Authorization Code 92
Secure and Nonsecure Indication Tones 92
Shared Lines 92
Feature Buttons and Softkey 93
Survivable Remote Site Telephony Overview 95
CHAPTER 9
CHAPTER 10
viii
User Preferences 99
Change the Wallpaper 99
Change the Ringtone 100
Adjust the Phone Screen Brightness 100
Adjust Phone Screen Contrast 100
Change the Font Size 101
Change the Phone Name 102
Adjust the Headset Sidetone 102
Phone Services 103
Line Settings 103
Accessories 105
Cisco IP Phone 8811, 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5
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Accessory List 105
View the Accessories List 106
View Accessories Details 106
USB Devices 107
Mobile Device Charging 107
Set Up Wideband for an Analog Headset 108
Bluetooth Headsets 109
Add a Bluetooth Accessory 110
Connect a Bluetooth Accessory 110
Turn On Bluetooth 111
Disconnect a Bluetooth Accessory 111
Delete a Bluetooth Accessory 111
CHAPTER 11
USB Headsets 112
Cisco IP Phone 8800 Key Expansion Module 113
Cisco IP Phone 8800 Key Expansion Module Features 113
Place a Call on the Key Expansion Module 116
Configure KEM Buttons 116
Adjust Key Expansion Module Brightness 117
Frequently Asked Questions 119
Why Can't I See All Active Calls on My Phone? 119
How Do I Redirect an Incoming Call? 120
How Do I Silence a Ringing Call If I'm On a Call? 120
How Do I Resume a Call That is On Hold? 120
What Is the Difference Between Buttons on the Left and Those on the Right of the Screen? 121
Why Do Softkeys Keep Changing? 121
What Is the Best Way to Look at Calls When I Have a Shared Line or Multiple Lines? 121
What Should I Do If I Accidentally Press a Button While on a Call? 122
How Do I Check Missed Calls? 122
How Do I Exit from a Running Application? 122
How Do I Connect Two Calls and then Drop from the Line Myself? 123
What Does the Swap Softkey Do? 123
How Do I Cancel a Conference or Transfer After I Start It? 123
How Can I Combine Two Calls Into a Single Conference Call? 124
Why Does My Phone Not Wake Up? 124
Cisco IP Phone 8811, 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5
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Contents
What Do Four Rings in Succession Mean? 124
CHAPTER 12
CHAPTER 13
Troubleshooting 125
Missing Alert Calls Button 125
Missing All Calls Button 125
Cannot Sign In to Personal Directory 126
Cannot Access Self Care Portal 126
Security Error Message 126
Report Phone Problems 127
Documentation, Service Requests, and Additional Information 127
Product Safety and Security 129
Safety and Performance Information 129
Power Outage 129
External Devices 129
Bluetooth Wireless Headset Performance 130
Power Information 130
FCC Compliance Statements 130
CHAPTER 14
FCC Part 15.21 Statement 130
FCC RF Radiation Exposure Statement 130
FCC Receivers and Class B Digital Statement 131
Cisco Product Security Overview 131
Warranty 133
Cisco One-Year Limited Hardware Warranty Terms 133
Cisco IP Phone 8811, 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5
x
Getting Started
Accessibility Features, page 1
•
Cisco IP Phone 8811, page 1
•
Cisco IP Phone 8841, page 6
•
Cisco IP Phone 8851, page 11
•
Cisco IP Phone 8861, page 15
•
Power Save and Power Save Plus, page 20
•
Additional Information, page 21
•
Accessibility Features
The Cisco IP Phones 8811, 8841, 8851, and 8861 provide accessibility features for the vision impaired, the
blind, and the hearing and mobility impaired.
CHAPTER 1
For detailed information about the accessibility features on these phones, see http://www.cisco.com/c/en/us/
support/collaboration-endpoints/unified-ip-phone-8800-series/products-technical-reference-list.html.
You can also find more information about accessibility at this Cisco website:
http://www.cisco.com/web/about/responsibility/accessibility/index.html
Cisco IP Phone 8811
The following sections describe attributes of the Cisco IP Phone 8811.
Phone Connections
Connect your phone to the corporate IP telephony network, using the following diagram.
Cisco IP Phone 8811, 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5
1
Phone Connections
Getting Started
4
IEEE 802.3at power enabled.
The Cisco IP Phone 8811 does not support the Cisco IP Phone 8800 Key Expansion Module.Note
Access port (10/100/1000 PC) connection.5DC adaptor port (DC48V).1
Auxiliary port.6AC-to-DC power supply (optional).2
Handset connection.7AC power wall plug (optional).3
Analog headset connection (optional).8Network port (10/100/1000 SW) connection.
Cisco IP Phone 8811, 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5
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Getting Started
Buttons and Hardware
Buttons and Hardware
Handset light strip1
Indicates an incoming call (flashing red) or new voice message (steady
red).
Phone screen2
Shows information about your phone such as directory number, active
call and line status, softkey options, speed dials, placed calls, and phone
menu listings. The Cisco IP Phone 8811 screen is grayscale.
Cisco IP Phone 8811, 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5
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Buttons and Hardware
Getting Started
Programmable feature
3
buttons and Session
buttons
Your phone provides quick access to your phone lines, features, and call
sessions:
Programmable feature buttons (left side): Use to view calls on a
•
line or access features such as Speed Dial or All Calls. These buttons
are also called feature buttons.
Session buttons (right side): Use to perform tasks such as answering
•
a call, resuming a held call, or (when not being used for an active
call) initiating phone functions such as displaying missed calls. Each
call on your phone is associated with a session button.
Note
Depending on how your system administrator sets up the phone, the
If you are using a locale that reads right to left, such as Arabic,
the line button and session button locations are swapped.
buttons provide access to:
Phone lines and intercom lines
•
Speed-dial numbers (speed-dial buttons, including the Line Status
•
speed-dial features)
Web-based services (for example, a Personal Address Book button)
•
Call features (for example, a Privacy button)
•
Buttons illuminate to indicate status:
Softkey buttons4
Navigation cluster and
5
Select button
Green, steady: Active call or two-way intercom call
•
Green, flashing: Held call
•
Amber, steady: Privacy in use, one-way intercom call, DND active,
•
or logged into Hunt Group
Amber, flashing: Incoming call or reverting call
•
Red, steady: Remote line in use (shared line or Line Status)
•
Red, flashing: Remote line on hold
•
Depending on how your system administrator sets up the phone, enable
softkey options displayed on your phone screen.
The Navigation cluster and Select button allows you to scroll through
menus, highlight items, and select the highlighted item.
Ends a connected call or session.Release Button6
Cisco IP Phone 8811, 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5
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Getting Started
Buttons and Hardware
Places an active call on hold and resumes the held call.Hold/Resume button7
Creates a conference call.Conference button8
Transfers a call.Transfer button9
Speakerphone button10
Toggles the speakerphone on or off. When the speakerphone is on, the
button is lit.
Mute button11
Toggles the microphone on or off. When the microphone is muted, the
button is lit.
Toggles the headset on or off. When the headset is on, the button is lit.Headset button12
Keypad13
Allows you to dial phone numbers, enter letters, and select menu items
(by entering the item number).
Volume button14
Controls the handset, headset, and speakerphone volume (off hook) and
the ringer volume (on hook).
Contacts button15
Opens or closes the Directories menu. Use the Contacts button to access
personal and corporate directories.
Applications button16
Opens or closes the Applications menu. Use the Applications button to
access call history, user preferences, phone settings, and phone model
information.
Cisco IP Phone 8811, 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5
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Cisco IP Phone 8841
Cisco IP Phone 8841
Getting Started
Autodials your voice messaging system (varies by system).Messages button17
Returns to the previous screen or menu.Back button18
Phone handset.Handset19
The following sections describe attributes of the Cisco IP Phone 8841.
Phone Connections
Connect your phone to the corporate IP telephony network, using the following diagram.
Cisco IP Phone 8811, 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5
6
Getting Started
Phone Connections
4
IEEE 802.3at power enabled.
The Cisco IP Phone 8841 does not support the Cisco IP Phone 8800 Key Expansion Module.Note
Access port (10/100/1000 PC) connection.5DC adaptor port (DC48V).1
Auxiliary port.6AC-to-DC power supply (optional).2
Handset connection.7AC power wall plug (optional).3
Analog headset connection (optional).8Network port (10/100/1000 SW) connection.
Cisco IP Phone 8811, 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5
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Buttons and Hardware
Buttons and Hardware
Getting Started
Handset light strip1
Indicates an incoming call (flashing red) or new voice message (steady
red).
Phone screen2
Shows information about your phone such as directory number, active
call and line status, softkey options, speed dials, placed calls, and phone
menu listings.
Cisco IP Phone 8811, 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5
8
Getting Started
Buttons and Hardware
Programmable feature
3
buttons and Session
buttons
Your phone provides quick access to your phone lines, features, and call
sessions:
Programmable feature buttons (left side): Use to view calls on a
•
line or access features such as Speed Dial or All Calls. These buttons
are also called feature buttons.
Session buttons (right side): Use to perform tasks such as answering
•
a call, resuming a held call, or (when not being used for an active
call) initiating phone functions such as displaying missed calls. Each
call on your phone is associated with a session button.
Note
Depending on how your system administrator sets up the phone, the
If you are using a locale that reads right to left, such as Arabic,
the line button and session button locations are swapped.
buttons provide access to:
Phone lines and intercom lines
•
Speed-dial numbers (speed-dial buttons, including the Line Status
•
speed-dial features)
Web-based services (for example, a Personal Address Book button)
•
Call features (for example, a Privacy button)
•
Buttons illuminate to indicate status:
Softkey buttons4
Navigation cluster and
5
Select button
Green, steady: Active call or two-way intercom call
•
Green, flashing: Held call
•
Amber, steady: Privacy in use, one-way intercom call, DND active,
•
or logged into Hunt Group
Amber, flashing: Incoming call or reverting call
•
Red, steady: Remote line in use (shared line or Line Status)
•
Red, flashing: Remote line on hold
•
Depending on how your system administrator sets up the phone, enable
softkey options displayed on your phone screen.
The Navigation cluster and Select button allows you to scroll through
menus, highlight items and select the highlighted item.
Ends a connected call or session.Release Button6
Cisco IP Phone 8811, 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5
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Buttons and Hardware
Getting Started
Places an active call on hold and resumes the held call.Hold/Resume button7
Creates a conference call.Conference button8
Transfers a call.Transfer button9
Speakerphone button10
Toggles the speakerphone on or off. When the speakerphone is on, the
button is lit.
Mute button11
Toggles the microphone on or off. When the microphone is muted, the
button is lit.
Toggles the headset on or off. When the headset is on, the button is lit.Headset button12
Keypad13
Allows you to dial phone numbers, enter letters, and select menu items
(by entering the item number).
Volume button14
Controls the handset, headset, and speakerphone volume (off hook) and
the ringer volume (on hook).
Contacts button15
Opens or closes the Directories menu. Use the Contacts button to access
personal and corporate directories.
Applications button16
Opens or closes the Applications menu. Use the Applications button to
access call history, user preferences, phone settings, and phone model
information.
Cisco IP Phone 8811, 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5
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Getting Started
Cisco IP Phone 8851
Cisco IP Phone 8851
Autodials your voice messaging system (varies by system).Messages button17
Returns to the previous screen or menu.Back button18
Phone handset.Handset19
The following sections describe attributes of the Cisco IP Phone 8851.
Phone Connections
Connect your phone to the corporate IP telephony network, using the following diagram.
Cisco IP Phone 8811, 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5
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Buttons and Hardware
Getting Started
Access port (10/100/1000 PC) connection.5DC adaptor port (DC48V).1
Auxiliary port.6AC-to-DC power supply (optional).2
Handset connection.7AC power wall plug (optional).3
4
IEEE 802.3at power enabled.
Note
Each USB port supports the connection of up to five supported and nonsupported devices. Each device
connected to the phone is included in the maximum device count. For example, your phone can support
five USB devices (such as two Cisco IP Phone 8800 Key Expansion Modules, one headset, one hub, and
one other standard USB device) on the side port. Many third-party USB products count as multiple USB
devices, for example, a device containing USB hub and headset can count as two USB devices. For more
information, see the USB device documentation.
Buttons and Hardware
Analog headset connection (optional).8Network port (10/100/1000 SW) connection.
Handset light strip1
Indicates an incoming call (flashing red) or new voice message (steady
red).
Cisco IP Phone 8811, 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5
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Getting Started
Buttons and Hardware
Phone screen2
Programmable feature
3
buttons and Session
buttons
Shows information about your phone such as directory number, active
call and line status, softkey options, speed dials, placed calls, and phone
menu listings.
Your phone provides quick access to your phone lines, features, and call
sessions:
Programmable feature buttons (left side): Use to view calls on a
•
line or access features such as Speed Dial or All Calls. These buttons
are also called feature buttons.
Session buttons (right side): Use to perform tasks such as answering
•
a call, resuming a held call, or (when not being used for an active
call) initiating phone functions such as displaying missed calls. Each
call on your phone is associated with a session button.
Note
Depending on how your system administrator sets up the phone, the
If you are using a locale that reads right to left, such as Arabic,
the line button and session button locations are swapped.
buttons provide access to:
Phone lines and intercom lines
•
Speed-dial numbers (speed-dial buttons, including the Line Status
•
speed-dial features)
Web-based services (for example, a Personal Address Book button)
•
Softkey buttons4
Navigation cluster and
5
Select button
Call features (for example, a Privacy button)
•
Buttons illuminate to indicate status:
Green, steady: Active call or two-way intercom call
•
Green, flashing: Held call
•
Amber, steady: Privacy in use, one-way intercom call, DND active,
•
or logged into Hunt Group
Amber, flashing: Incoming call or reverting call
•
Red, steady: Remote line in use (shared line or Line Status)
•
Red, flashing: Remote line on hold
•
Depending on how your system administrator sets up the phone, enable
softkey options displayed on your phone screen.
The Navigation cluster and Select button allows you to scroll through
menus, highlight items and select the highlighted item.
Cisco IP Phone 8811, 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5
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Buttons and Hardware
Getting Started
Ends a connected call or session.Release Button6
Places an active call on hold and resumes the held call.Hold/Resume button7
Creates a conference call.Conference button8
Transfers a call.Transfer button9
Speakerphone button10
Toggles the speakerphone on or off. When the speakerphone is on, the
button is lit.
Mute button11
Toggles the microphone on or off. When the microphone is muted, the
button is lit.
Toggles the headset on or off. When the headset is on, the button is lit.Headset button12
Keypad13
Allows you to dial phone numbers, enter letters, and select menu items
(by entering the item number).
Volume button14
Controls the handset, headset, and speakerphone volume (off hook) and
the ringer volume (on hook).
Contacts button15
Opens or closes the Directories menu. Use the Contacts button to access
personal and corporate directories.
Cisco IP Phone 8811, 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5
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Getting Started
Cisco IP Phone 8861
Applications button16
Cisco IP Phone 8861
Opens or closes the Applications menu. Use the Applications button to
access call history, user preferences, phone settings, and phone model
information.
Autodials your voice messaging system (varies by system).Messages button17
Returns to the previous screen or menu.Back button18
Phone handset.Handset19
The following sections describe attributes of the Cisco IP Phone 8861.
Phone Connections
Connect your phone to the corporate IP telephony network, using the following diagram.
Cisco IP Phone 8811, 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5
15
Phone Connections
Getting Started
Note
Auxiliary port.6DC adaptor port (DC48V).1
Handset connection.7AC-to-DC power supply (optional).2
Analog headset connection (optional).8AC power wall plug (optional).3
4
USB port9Network port (10/100/1000 SW) connection.
IEEE 802.3at power enabled.
Audio In/Out ports10Access port (10/100/1000 PC) connection.5
Each USB port supports the connection of up to five supported and nonsupported devices. Each device
connected to the phone is included in the maximum device count. For example, your phone can support
five USB devices (such as three Cisco IP Phone 8800 Key Expansion Modules, one hub, and one other
standard USB device) on the side port and five additional standard USB devices on the back port. Many
third-party USB products count as multiple USB devices, for example, a device containing USB hub and
headset can count as two USB devices. For more information, see the USB device documentation.
Cisco IP Phone 8811, 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5
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Getting Started
Buttons and Hardware
Buttons and Hardware
Handset light strip1
Indicates an incoming call (flashing red) or new voice message (steady
red).
Phone screen2
Shows information about your phone such as directory number, active
call and line status, softkey options, speed dials, placed calls, and phone
menu listings.
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Buttons and Hardware
Getting Started
Programmable feature
3
buttons and Session
buttons
Your phone provides quick access to your phone lines, features, and call
sessions:
Programmable feature buttons (left side): Use to view calls on a
•
line or access features such as Speed Dial or All Calls. These buttons
are also called feature buttons.
Session buttons (right side): Use to perform tasks such as answering
•
a call, resuming a held call, or (when not being used for an active
call) initiating phone functions such as displaying missed calls. Each
call on your phone is associated with a session button.
Note
Depending on how your system administrator sets up the phone, the
If you are using a locale that reads right to left, such as Arabic,
the line button and session button locations are swapped.
buttons provide access to:
Phone lines and intercom lines
•
Speed-dial numbers (speed-dial buttons, including the Line Status
•
speed-dial features)
Web-based services (for example, a Personal Address Book button)
•
Call features (for example, a Privacy button)
•
Buttons illuminate to indicate status:
Softkey buttons4
Navigation cluster and
5
Select button
Green, steady: Active call or two-way intercom call
•
Green, flashing: Held call
•
Amber, steady: Privacy in use, one-way intercom call, DND active,
•
or logged into Hunt Group
Amber, flashing: Incoming call or reverting call
•
Red, steady: Remote line in use (shared line or Line Status)
•
Red, flashing: Remote line on hold
•
Depending on how your system administrator sets up the phone, enable
softkey options displayed on your phone screen.
The Navigation cluster and Select button allows you to scroll through
menus, highlight items and select the highlighted item.
Ends a connected call or session.Release Button6
Cisco IP Phone 8811, 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5
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Getting Started
Buttons and Hardware
Places an active call on hold and resumes the held call.Hold/Resume button7
Creates a conference call.Conference button8
Transfers a call.Transfer button9
Speakerphone button10
Toggles the speakerphone on or off. When the speakerphone is on, the
button is lit.
Mute button11
Toggles the microphone on or off. When the microphone is muted, the
button is lit.
Toggles the headset on or off. When the headset is on, the button is lit.Headset button12
Keypad13
Allows you to dial phone numbers, enter letters, and select menu items
(by entering the item number).
Volume button14
Controls the handset, headset, and speakerphone volume (off hook) and
the ringer volume (on hook).
Contacts button15
Opens or closes the Directories menu. Use the Contacts button to access
personal and corporate directories.
Applications button16
Opens or closes the Applications menu. Use the Applications button to
access call history, user preferences, phone settings, and phone model
information.
Cisco IP Phone 8811, 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5
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Power Save and Power Save Plus
Autodials your voice messaging system (varies by system).Messages button17
Returns to the previous screen or menu.Back button18
Phone handset.Handset19
Power Save and Power Save Plus
Getting Started
There are two levels of energy-saving modes that your system administrator can set up:
Power Save
Depending on how your system administrator set up your phone, the phone display may go into a power-save
mode (the phone screen appears blank and the Select button is lit white).
To turn on the phone display, press any button or pick up the handset.
Power Save Plus
Your phone supports the Cisco EnergyWise (EW) program, also known as Power Save Plus. Your system
administrator sets up sleep (power down) and wake (power up) times for your phone to save energy. If your
phone goes into the Power Save Plus mode, the Select button is lit white.
Ten minutes before the scheduled sleep time, the Select button lights up and you receive a message that your
phone will power off at a specific time. If enabled by your system administrator, you also hear your ringtone
play. The ringtone plays according to the following schedule:
Power Save: The phone display goes blank when not in use for a period of time, reducing the power
•
requirements.
Power Save Plus: The phone display goes blank, turning the phone off and on at predetermined times.
•
The power to the phone is significantly reduced.
At 10 minutes before power off, the ringtone plays four times
•
At 7 minutes before power off, the ringtone plays four times
•
At 4 minutes before power off, the ringtone plays four times
•
At 30 seconds before power off, the ring tone plays 15 times or until the phone powers off
•
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