Cisco Systems CP7962G User Manual
Cisco Unified IP Phone 7962G and
7942G Phone Guide for Cisco Unified
Communications Manager 7.1(2)
(SCCP
Americas Headquarters
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-1706
USA
http://www.cisco.com
Tel: 408 526-4000
Fax: 408 527-0883
and SIP)
800 553-NETS (6387)
Common Phone Tasks
Softkey Definitions
View online help on
the phone
Place a call Go off-hook before or
Redial a number Press Redial. Or press
Switch to the handset
during a call
Switch to the speaker
or headset during a call
Mute your phone Press .
Use your call logs Press to choose a
Edit a number Press EditDial, << or >>.
Hold/resume a call Press Hold or Resume.
Transfer a call to a new
number
Place an intercom call Press intercom button,
Start a standard (ad
hoc) conference call
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Press .
after dialing a number.
the Navigation button
while on-hook to see
your Placed Calls log.
Pick up the handset.
Press or , then
hang up the handset.
call log. To dial,
highlight a listing and go
off-hook.
Press Tr ans fer, enter the
number, then press
Tran sf er again.
enter a number if
necessary, and speak
after you hear the tone.
Press more > Confrn,
dial the participant, then
press Confrn again.
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QUICK REFERENCE
Cisco Unified IP Phone
7962G and 7942G for
Cisco Unified
Communications
Manager 7.1(2)
(SCCP and SIP)
Softkey Definitions
Phone Screen Icons
Button Icons
Common Phone Tasks
AbbrDial Dial using a speed dial index
number
Answer Answer a call
Back Return to the previous Help topic
Barge Add yourself to a call on a shared
line
CallBack Receive notification when a busy
extension becomes available
Cancel Cancel an action or exit a screen
without applying changes
cBarge Add yourself to a call on a shared
line and establish a conference
CFwdALL Set up/cancel call forwarding
Clear Delete records or settings
Close Close the current window
ConfList View conference participants
Confrn Create a conference call
Delete Remove characters to the right of
the cursor when using EditDial
Details
(SCCP only)
Dial Dial a phone number
DirTrfr
(SCCP only)
DND Turn on/off Do Not Disturb
EditDial Edit a number in a call log
EndCall Disconnect the current call or the
Erase Reset settings to their defaults
Exit Return to the previous screen
Open the Details record for a
multiparty call in the Missed Calls
and Received Calls logs
Transfer two calls to each other
(DND)
current intercom call
GPickUp Answer a call that is ringing in
another group or on another line
iDivert Send or redirect a call to a voice
messaging system
Join Join together existing calls to
create a conference
Links View related Help topics
Main Display the Help main menu
MeetMe Host a Meet-Me conference call
more Display additional softkeys
New Call Make a new call
OPickUp Answer a call that is ringing in an
associated group
Park Store a call using Call Park
PickUp Answer a call that is ringing on
QRT Submit call problems to the
Redial Redial the most recently dialed
Remove Remove a conference participant
Resume Resume a call on hold
RmLstC Drop the last party added to a
Save Save the chosen settings
Search Search for a directory listing
Select Select a menu item or call
Tran sfer Transfer a call
Update Refresh content
VidMode
(SCCP only)
<< Delete entered characters
>> Move through entered characters
another phone in your group
system administrator
number
conference call
Choose a video display mode
Phone Screen Icons
Call Forwarding enabled
Call on hold; remote call on hold
Connected call
Incoming call
Off-hook
On-hook
Shared line in use
Message waiting
Authenticated call
Encrypted call
BLF-monitored line is in-use
BLF-monitored line is idle
BLF-monitored line is ringing (BLF
Pickup)
Speed-dial, call log, or directory
listing (line status unknown)
Line in Do Not Disturb (BLF
feature)
Intercom line in idle state
Intercom line in one-way audio call
Intercom line in two-way audio call
Handset in use
Headset in use
Speakerphone in use
Video enabled (SCCP only)
Feature assigned to button
Mobility assigned to button
Hold assigned to button
Conference assigned to button
Transfer assigned to button
Phone service URL assigned to
button
URL entry in a call log is ready to
edit
(SIP only)
Option selected
Feature enabled
Button Icons
Messages
Services
Help
Directories
Settings
Volume
Speaker
Mute
Headset
Contents
Getting Started 1
Using this Guide 1
Finding Additional Information 2
Accessing Cisco Unified IP Phone 7900 Series eLearning Tutorials 2
Safety and Performance Information 2
Cisco Product Security Overview 3
Accessibility Features 3
Connecting Your Phone 4
An Overview of Your Phone 7
Understanding Buttons and Hardware 7
Understanding Lines and Calls 10
Understanding Line and Call Icons 11
Understanding Phone Screen Features 12
Cleaning the Phone Screen 12
Understanding Feature Buttons and Menus 13
Accessing the Help System on Your Phone 13
Understanding Feature Availability 14
Understanding SIP vs. SCCP 15
Basic Call Handling 16
Placing a Call—Basic Options 16
Placing a Call—Additional Options 17
Answering a Call 20
Ending a Call 21
Using Hold and Resume 22
Using Mute 23
Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 7.1(2) (SCCP and SIP)
Switching Between Multiple Calls 23
Switching an In-Progress Call to Another Phone 24
Viewing Multiple Calls 24
Transferring Calls 25
Sending a Call to a Voice Message System 26
Forwarding Calls to Another Number 26
Using Do Not Disturb 27
Making Conference Calls 29
Using Conference Features 29
Using Conference 29
Using Join 30
Using cBarge 31
Using Meet-Me 31
Viewing or Removing Conference Participants 32
Placing or Receiving Intercom Calls 32
Advanced Call Handling 34
Speed Dialing 34
Picking Up a Redirected Call on Your Phone 35
Storing and Retrieving Parked Calls 37
Logging Out of Hunt Groups 38
Using a Shared Line 38
Understanding Shared Lines 38
Using Barge to Add Yourself to a Shared-Line Call 39
Understanding Barge Features 39
Using Barge Features 40
Preventing Others from Viewing or Barging a Shared-Line Call 41
Using BLF to Determine a Line State 42
Making and Receiving Secure Calls 43
Tracing Suspicious Calls 44
Prioritizing Critical Calls 44
Using Cisco Extension Mobility 46
Managing Business Calls Using a Single Phone Number 46
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Using a Handset, Headset, and Speakerphone 49
Using a Handset 49
Using a Headset 49
Using a Speakerphone 50
Using AutoAnswer with a Headset or Speakerphone 51
Changing Phone Settings 52
Customizing Rings and Message Indicators 52
Customizing the Phone Screen 53
Using Call Logs and Directories 54
Using Call Logs 54
Directory Dialing 56
Using Corporate Directory on Your Phone 56
Using Personal Directory on Your Phone 57
Accessing Voice Messages 60
Using the User Options Web Pages 61
Accessing Your User Options Web Pages 61
Configuring Features and Services on the Web 62
Using Personal Directory on the Web 62
Using Your Personal Address Book on the Web 62
Configuring Fast Dials on the Web 63
Using the Address Book Synchronization Tool 64
Setting Up Speed Dials on the Web 65
Setting Up Phone Services on the Web 66
Controlling User Settings on the Web 67
Controlling Line Settings on the Web 68
Setting Up Phones and Access Lists for Mobile Connect 70
Using Cisco WebDialer 72
Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 7.1(2) (SCCP and SIP)
Understanding Additional Configuration Options 74
Troubleshooting Your Phone 76
General Troubleshooting 76
Viewing Phone Administration Data 77
Using the Quality Reporting Tool 77
Cisco One-Year Limited Hardware Warranty Terms 78
Index 79
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Getting Started
Using this Guide
This guide provides you with an overview of the features available on your phone. You can read it
completely for a solid understanding of your phone’s capabilities, or refer to the table below for
pointers to commonly used sections.
If you want to... Then...
Explore your phone on your own Press on the phone when you need assistance.
Review safety information See Safety and Performance Information, page 2.
Connect your phone See Connecting Your Phone, page 4.
Use your phone after it is installed Start with An Overview of Your Phone, page 7.
Learn what the button lights
mean
Learn about the display See Understanding Phone Screen Features, page 12.
Make calls See Placing a Call—Basic Options, page 16.
Put calls on hold See Using Hold and Resume, page 22.
Mute calls See Using Mute, page 23.
Transfer calls See Transferring Calls, page 25.
Make conference calls See Making Conference Calls, page 29.
Set up speed dialing See Speed Dialing, page 34.
Share a phone number See Using a Shared Line, page 38.
Use your phone as a
speakerphone
Change the ring volume or tone See Changing Phone Settings, page 52.
View your missed calls See Using Call Logs and Directories, page 54.
Listen to your voice messages See Accessing Voice Messages, page 60.
See softkey and icon definitions See the Quick Reference Card in the front of this guide.
See Understanding Buttons and Hardware, page 7.
See Using a Handset, Headset, and Speakerphone, page 49.
Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 7.1(2) (SCCP and SIP)
Finding Additional Information
You can access the most current Cisco Unified IP Phone documentation on the World Wide Web at
this URL:
http://www.cisco.com/en/US/products/hw/phones/ps379/tsd_products_support_series_home.html
You can access the Cisco website at this URL:
http://www.cisco.com/
International Cisco websites can be accessed from this URL:
http://www.cisco.com/public/countries_languages.shtml
You can access the most current licensing information at this URL:
http://www.cisco.com/en/US/docs/voice_ip_comm/cuipph/all_models/openssl_license/7900_ssllic.htm
l
Accessing Cisco Unified IP Phone 7900 Series eLearning Tutorials
(SCCP phones only.)
The Cisco Unified IP Phone 7900 Series eLearning tutorials use audio and animation to demonstrate
basic calling features. You can access eLearning tutorials online (for several phone models) from your
personal computer. Look for the eLearning tutorial (English only) for your phone model in the
documentation list at the following location:
http://www.cisco.com/en/US/products/hw/phones/ps379/products_user_guide_list.html
Note Although a eLearning tutorials for the Cisco Unified IP Phone 7962G and 7942G are not
available, refer to the Cisco Unified IP Phone 7900 Series eLearning tutorials for an overview
of the common IP phone features and functionality.
Safety and Performance Information
Refer to these sections for information about the impact of power outages and other devices on your
Cisco Unified IP Phone.
Power Outage
Your accessibility to emergency service through the phone is dependent on the phone being powered.
If there is an interruption in the power supply, Service and Emergency Calling Service dialing will not
function until power is restored. In the case of a power failure or disruption, you may need to reset or
reconfigure equipment before using the Service or Emergency Calling Service dialing.
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Using External Devices
The following information applies when you use external devices with the Cisco Unified IP Phone:
Cisco recommends the use of good quality external devices (such as headsets) that are shielded against
unwanted radio frequency (RF) and audio frequency (AF) signals.
Depending on the quality of these devices and their proximity to other devices such as mobile phones
or two-way radios, some audio noise may still occur. In these cases, Cisco recommends that you take
one or more of the following actions:
• Move the external device away from the source of the RF or AF signals.
• Route the external device cables away from the source of the RF or AF signals.
• Use shielded cables for the external device, or use cables with a better shield and connector.
• Shorten the length of the external device cable.
• Apply ferrites or other such devices on the cables for the external device.
Cisco cannot guarantee the performance of the system because Cisco has no control over the quality
of external devices, cables, and connectors. The system will perform adequately when suitable devices
are attached using good quality cables and connectors.
Caution In European Union countries, use only external headsets that are fully compliant with the
EMC Directive [89/336/EC].
Getting Started
Cisco Product Security Overview
This product contains cryptographic features and is subject to United States and local country laws
governing import, export, transfer and use. Delivery of Cisco cryptographic products does not imply
third-party authority to import, export, distribute or use encryption. Importers, exporters, distributors
and users are responsible for compliance with U.S. and local country laws. By using this product you
agree to comply with applicable laws and regulations. If you are unable to comply with U.S. and local
laws, return this product immediately.
Further information regarding U.S. export regulations may be found at
http://www.access.gpo.gov/bis/ear/ear_data.html.
Accessibility Features
A list of accessibility features is available upon request. You can find more information about Cisco
accessibility features at this URL:
www.cisco.com/go/accessibility
Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 7.1(2) (SCCP and SIP)
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Connecting Your Phone
Your system administrator will likely connect your new Cisco Unified IP Phone to the corporate IP
telephony network. If that is not the case, refer to the graphic and table below to connect your phone.
1
DC adaptor port (DC48V)
2
AC-to-DC power supply
3
AC power cord
4
Network port (10/100 SW)
5
Access port (10/100 PC)
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Handset port
7
Headset port
8
Footstand button
9
Auxiliary port (AUX)
1 2 3
Connecting Your Phone
Adjusting the Footstand
To change the angle of the phone base, adjust the footstand while pressing the footstand button.
Adjusting the Handset Rest
Cisco recommends adjusting the handset rest, particularly when wall mounting the phone, as this will
ensure that the receiver will not readily slip out of the cradle. See the table below for instructions.
Set the handset aside and pull the square plastic tab from the handset rest.
1
Rotate the tab 180 degrees.
2
Slide the tab back into the handset rest. An extension protrudes from the top of the rotated tab.
3
Return the handset to the handset rest.
Registering with TAPS
After your phone is connected to the network, your system administrator might ask you to
auto-register your phone using TAPS (Tool for Auto-Registered Phones Support). TAPS might be used
for a new phone or to replace an existing phone.
To register with TAPS, pick up the handset, enter the TAPS extension provided by your system
administrator, and follow the voice prompts. You might need to enter your entire extension, including
the area code. After your phone displays a confirmation message, hang up. The phone will re-start.
Using a Headset
You can use a wired headset, or you can use a wireless headset in conjunction with the wireless headset
remote hookswitch control feature.
Headset Support
Although Cisco Systems performs limited internal testing of third-party headsets for use with the
Unified IP Phones, Cisco does not certify or support products from headset (or handset) vendors.
Cisco
Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 7.1(2) (SCCP and SIP)
Cisco recommends the use of good quality external devices, for example, headsets that are screened
against unwanted radio frequency (RF) and audio frequency (AF) signals. Depending on the quality of
these devices and their proximity to other devices such as mobile phones and two-way radios, some
audio noise or echo may still occur. An audible hum or buzz may be heard by either the remote party
or by both the remote party and the Cisco Unified IP Phone user. Humming or buzzing sounds can be
caused by a range of outside sources: for example, electric lights, electric motors, or large PC monitors.
Using External Devices, page 3 for more information.
See
Note In some cases, hum may be reduced or eliminated by using a local power cube or power
injector.
These environmental and hardware inconsistencies in the locations where Cisco Unified IP Phones are
deployed means that there is not a single headset solution that is optimal for all environments.
Cisco recommends that customers test headsets in their intended environment to determine
performance before making a purchasing decision and deploying en masse.
Audio Quality Subjective to the User
Beyond the physical, mechanical and technical performance, the audio portion of a headset must
sound good to the user and to the party on the far end. Sound quality is subjective and Cisco cannot
guarantee the performance of any headsets. However, a variety of headsets from leading headset
manufacturers have been reported to perform well with Cisco Unified IP Phones. See manufacturer’s
sites for details.
For information about wireless headsets that work in conjunction with the wireless headset remote
hookswitch control feature, got to the following URL: http://www.cisco.com/pcgi-bin/ctdp/Search.pl
1. Choose IP Communications from the Enter Solution drop-down list box. The Select a Solution
Category drop-down list box displays.
2. Choose IP Phone Headsets to see a list of Technology Development Program partners.
If you want to search for a particular Technology Development Program partner, enter the partner’s
name in the Enter Company Name box.
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An Overview of Your Phone
An Overview of Your Phone
The Cisco Unified IP Phone 7962G and 7942G are full-feature telephones that provide voice
communication over the same data network that your personal computer uses, allowing you to place
and receive phone calls, put calls on hold, speed dial numbers, transfer calls, make conference calls,
and so on.
In addition to basic call-handling features, your phone can provide enhanced productivity features that
extend your call-handling capabilities. Depending on configuration, your phone supports:
• Access to network data, XML applications, and web-based services.
• Online customizing of phone features and services from your Cisco Unified CM User Options web
pages.
• A comprehensive online help system that displays information on the phone screen.
Understanding Buttons and Hardware
You can use the graphics and table below to identify buttons and hardware on your phone.
Cisco Unified IP Phone 7962G
Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 7.1(2) (SCCP and SIP)
Cisco Unified IP Phone 7942G
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An Overview of Your Phone
Item Description For more information, see...
Programmable
1
buttons
Phone screen Shows phone features. Understanding Phone Screen
2
Footstand button Allows you to adjust the angle of the phone
3
Messages button Auto-dials your voice message service
4
Depending on configuration,
programmable buttons provide access to:
• Phone lines and intercom lines (line
buttons) and intercom lines
• Speed-dial numbers (speed-dial
buttons, including the BLF speed-dial
feature)
• Web-based services (for example, a
Personal Address Book button)
• Call features (for example, a Privacy,
Hold, or Transfer button)
Buttons illuminate to indicate status:
Green, steady—Active call or
two-way intercom call
Green, flashing—Held call
Amber, steady—Privacy in use,
one-way intercom call, DND
active, or logged into Hunt
Group
Amber, flashing—Incoming call
or reverting call
Red, steady—Remote line in use
(shared line or BLF status)
Red, flashing—Remote call on
hold
base.
(varies by service).
• Understanding Phone
Screen Features, page 12
• Basic Call Handling,
page 16
• Speed Dialing, page 34
• Using a Shared Line,
page 38
• Using BLF to Determine a
Line State, page 42
• Using BLF to Determine a
Line State, page 42
• Placing or Receiving
Intercom Calls, page 32
Features, page 12
Adjusting the Footstand,
page 5
Accessing Voice Messages,
page 60
Directories button Opens/closes the Directories menu. Use it
5
to access call logs and directories.
Help button Activates the Help menu. Accessing the Help System on
6
Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 7.1(2) (SCCP and SIP)
Using Call Logs, page 54
Your Phone, page 13
Item Description For more information, see...
Settings button Opens/closes the Settings menu. Use it to
7
control phone screen contrast and ring
sounds.
Services button Opens/closes the Services menu. Using the User Options Web
8
Changing Phone Settings,
page 52
Pages, page 61
Volume button Controls the handset, headset, and
9
speakerphone volume (off-hook) and the
ringer volume (on-hook).
Speaker button Toggles the speakerphone on or off. When
10
the speakerphone is on, the button is lit.
Mute button Toggles the microphone on or off. When
11
the microphone is muted, the button is lit.
Headset button Toggles the headset on or off. When the
12
headset is on, the button is lit.
Navigation button Allows you to scroll through menus and
13
highlight items. When the phone is
on-hook, displays phone numbers from
your Placed Calls log.
Keypad Allows you to dial phone numbers, enter
14
letters, and choose menu items.
Softkey buttons Each activates a softkey option (displayed
15
on your phone screen).
Handset light strip Indicates an incoming call or new voice
16
message.
Using a Handset, Headset,
and Speakerphone, page 49
Using a Handset, Headset,
and Speakerphone, page 49
Using Mute, page 23
Using a Handset, Headset,
and Speakerphone, page 49
Using Call Logs, page 54
Basic Call Handling, page 16
Understanding Phone Screen
Features, page 12
Accessing Voice Messages,
page 60
Understanding Lines and Calls
To avoid confusion about lines and calls, refer to these descriptions:
Lines—Each line corresponds to a directory number or intercom number that others can use to call
you. The Cisco
7942G supports one to two lines, depending on configuration. To see how many lines you have, look
at the right side of your phone screen. You have as many lines as you have directory numbers and
phone line icons:
Calls—Each line can support multiple calls. By default, your phone supports four connected calls per
line, but your system administrator can adjust this number according to your needs. Only one call can
be active at any time; other calls are automatically placed on hold.
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Unified IP Phone 7962G supports one to six lines and the Cisco Unified IP Phone
.
Understanding Line and Call Icons
Your phone displays icons to help you determine the call and line state.
Icon Line or Call State Description
On-hook line No call activity on this line.
Off-hook line You are dialing a number or an outgoing call is ringing.
Connected call You are currently connected to the other party.
Ringing call An incoming call is ringing on one of your lines.
Call on hold You have put the call on hold. See Using Hold and Resume, page 22.
An Overview of Your Phone
Remote call on
hold
Remote-in-use Another phone that shares your line has a connected call. See Using
Reverting call A holding call is reverting to your phone. See Using Hold and
Authenticated
call
Encrypted call See Making and Receiving Secure Calls, page 43.
BLF- monitored
line is idle
BLF- monitored
line is in-use
BLF-monitored
line is ringing
(BLF Pickup)
Line in Do Not
Disturb (BLF)
Idle Intercom
line
One-way
intercom call
Another phone that shares your line has put a call on hold. See Using
Hold and Resume, page 22
a Shared Line, page 38, for details.
Resume, page 22.
See Making and Receiving Secure Calls, page 43.
See Using BLF to Determine a Line State, page 42.
See Using BLF to Determine a Line State, page 42.
See Using BLF to Determine a Line State, page 42.
See Using BLF to Determine a Line State, page 42.
The intercom line is not in use. See Placing or Receiving Intercom
Calls, page 32.
The intercom line is sending or receiving one-way audio. See Placing
or Receiving Intercom Calls, page 32.
Two- way
intercom call
Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 7.1(2) (SCCP and SIP)
The recipient pressed the intercom line to activate two-way audio
with the caller. See
Placing or Receiving Intercom Calls, page 32.
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Understanding Phone Screen Features
This is what your main phone screen might look like with active calls and several feature menus open:
Primary phone
1
line
Programmable
2
button
indicators
Softkey labels Each displays a softkey function. To activate a softkey, press the softkey button
3
Status line Displays audio mode icons, status information, and prompts.
4
Call activity
5
area
Phone tab Indicates call activity.
6
Feature tabs Each indicates an open feature menu. See Understanding Feature Buttons and
7
Displays the phone number (directory number) for your primary phone line.
When several feature tabs are open, the phone number and the time and date
alternate display in this area.
Programmable buttons can serve as phone line buttons, speed-dial buttons,
phone service buttons or phone feature buttons. Icons and labels indicate how
these buttons are configured. For an icon reference, see
the Quick Reference Card at the front of this guide.
.
Displays current calls per line, including caller ID, call duration, and call state
for the highlighted line (standard view). See
Icons” section on page 11, and Viewing Multiple Calls, page 24.
“Understanding Line and Call
“Phone Screen Icons” in
Menus, page 13.
Cleaning the Phone Screen
Use only a soft, dry cloth to wipe the phone screen. Do not use any liquids or powders on the phone,
as they can contaminate phone components and cause failures.
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Understanding Feature Buttons and Menus
Press a feature button to open or close a feature menu.
If you want to... Then...
Open or close a feature
menu
Scroll through a list or
menu
Go back one level in a
feature menu
Switch among open
feature menus
Press a feature button:
Messages
Services
Directories
Settings
Help
Press the Navigation button.
Press Exit. Pressing Exit from the top level of a menu, closes the menu.
Press a feature tab. Each feature menu has a corresponding tab. The tab is
visible when the feature menu is open.
An Overview of Your Phone
Accessing the Help System on Your Phone
Your phone provides a comprehensive online help system. Help topics appear on the phone screen.
If you want to... Then...
View the main menu Press on your phone and wait a few seconds for the menu to display.
Main menu topics include:
• About Your Cisco Unified IP Phone—Details about your phone
• How do I...?—Procedures for common phone tasks
• Calling Features—Descriptions and procedures for calling features
• Help—Tips on using and accessing Help
Learn about a button or
softkey
Learn about a menu
item
Get help using Help Press twice quickly. Select the help topic you need.
Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 7.1(2) (SCCP and SIP)
Press , then quickly press a button or softkey.
Press , , or to display a feature menu.
Highlight a menu item, then press twice quickly.
Understanding Feature Availability
Depending on your phone system configuration, features included in this Phone Guide might not be
available to you or might work differently on your phone. Contact your support desk or system
administrator for information about feature operation or availability.
You can access many features either by using a softkey or by pressing a line button. You can configure
some features but your system administrator controls most of them.
Here are some details about using softkeys and line buttons to access features:
Feature Softkey Line Button Label and Icon
Call Back CallBack CallBack
Call Forward CFwdALL Forward All
Call Park Park Park
Call PickUp PickUp PickUp
Conference Confrn Conference
Conference List ConfList Conference List
Do Not Disturb DND Do Not Disturb or
Do Not Disturb
End Call EndCall End Call
Group Pickup GPickUp Group PickUp
Hold Hold Hold
Hunt Group HLog Hunt Group or
Hunt Group
Malicious Call Identification MCID Malicious Call ID
Meet Me Conferencing MeetMe MeetMe
Mobility Mobility Mobility
New Call New Call New Call
Other PickUp OPickUp Other PickUp
Quality Reporting Tool QRT Quality Reporting Tool
Redial Redial Redial
Remove Last Conference
Party
Tra nsfer Tra nsfer Transf er
Video Mode Command VidMode Video
RmLstC Remove Last Participant
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An Overview of Your Phone
Understanding SIP vs. SCCP
Your phone can be configured to work with one of two signaling protocols: SIP (Session Initiation
Protocol) or SCCP (Skinny Call Control Protocol). Your system administrator determines this
configuration.
Phone features can vary depending on the protocol. This Phone Guide indicates which features are
protocol-specific. To learn which protocol your phone is using, you can ask your system administrator
or you can choose
> Model Information > Call Control Protocol on your phone.
Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 7.1(2) (SCCP and SIP)
Basic Call Handling
You can perform basic call-handling tasks using a range of features and services. Feature availability
can vary; see your system administrator for more information.
Placing a Call—Basic Options
Here are some easy ways to place a call on your Cisco Unified IP Phone.
If you want to... Then... For more information, see...
Place a call using the handset Pick up the handset and enter a number. An Overview of Your
Phone, page 7
Place a call using the
speakerphone
Place a call using a headset Press and enter a number. Or if
Redial a number Press Redial to dial the last number, or
Place a call when another call
is active (using the same line)
Dial from a call log 1. Choose > Missed Calls,
Press and enter a number. Using a Handset, Headset,
and Speakerphone,
page 49
Using a Handset, Headset,
is lit, press New Call and enter a
number.
press the Navigation button (with the
phone idle) to see your Placed Calls.
1. Press Hold.
2. Press New Call.
3. Enter a number.
Received Calls, or Placed Calls.
2. Select the listing or scroll to it and
go off-hook.
and Speakerphone,
page 49
Using Call Logs, page 54
Using Hold and Resume,
page 22
Using Call Logs, page 54
Tips
• You can dial on-hook, without a dial tone (pre-dial). To pre-dial, enter a number, then go
off-hook by lifting the handset or pressing Dial,
• When you pre-dial, your phone tries to anticipate the number you are dialing by displaying
matching numbers (if available) from your Placed Calls log. This is called Auto Dial. To call a
number displayed with Auto Dial, press the number, or scroll to it and go off-hook.
• If you make a mistake while dialing, press << to erase digits.
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, or .
Basic Call Handling
• If parties on a call hear a beep tone, the call might be monitored or recorded. Ask your system
administrator for more information.
• Your phone might be set up for international call logging, which is indicated by a “+” symbol on
the call logs, redial, or call directory entries. See your system administrator for more information.
Placing a Call—Additional Options
You can place calls using special features and services that might be available on your phone. See your
system administrator for more information about these additional options.
For more information,
If you want to... Then...
Place a call while another call
is active (using a different
line)
Speed dial a number Do one of the following:
Dial from a corporate
directory on the phone
Dial from a corporate
directory on your personal
computer using
WebDial er
Cisco
Use CallBack to receive
notification when a busy or
ringing extension is available
See if a line associated with a
speed-dial, call record, or
directory listing is busy before
placing a call to that line
1. Press for the new line. The first
call is automatically placed on hold.
2. Enter a number.
• Press (a speed-dial button).
• Use the Abbreviated Dial feature.
• Use the Fast Dial feature.
1. Choose > Corporate
Directory (exact name can vary).
2. Enter a name and press Search.
3. Highlight a listing and go off-hook.
1. Open a web browser and go to a
WebDialer-enabled corporate
directory.
2. Click the number that you want to
dial.
1. Press CallBack while listening to the
busy tone or ring sound.
2. Hang up. Your phone alerts you
when the line is free.
3. Place the call again.
Look for Busy Lamp Field indicators. Using BLF to Determine a
see...
Using Hold and Resume,
page 22
Speed Dialing, page 34
Using Call Logs, page 54
Using Cisco WebDialer,
page 72
Your system
administrator
Line State, page 42
Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 7.1(2) (SCCP and SIP)
If you want to... Then...
Make a priority (precedence)
call (SCCP phones only)
Dial from a Personal Address
Book (PAB) entry
Place a call using a billing or
tracking code
(SCCP phones only)
Place a call using your Cisco
Extension Mobility profile
Make a call from a mobile
phone using Mobile Voice
Access
Enter the MLPP access number, then
enter the phone number.
1. Choose > Personal
Directory to log in.
2. Choose Personal Address Book and
search for a listing.
1. Dial a number.
2. After the tone, enter a client matter
code (CMC) or a forced
authorization code (FAC).
Log in to the Cisco Extension Mobility
service on a phone.
1. Before using Mobile Voice Access to
make a call, obtain your Mobile
Voice Access number and End user
PIN from your system administrator.
2. Dial your assigned Mobile Voice
access number.
3. Enter your mobile phone number (if
requested) and PIN.
4. Press 1 to make a call to an
enterprise IP phone.
5. Dial a desktop phone number other
than your desktop phone number.
For more information,
see...
Prioritizing Critical Calls,
page 44
Using Personal Directory
on Your Phone, page 57
Your system
administrator
Using Cisco Extension
Mobility, page 46
Using Cisco Extension
Mobility, page 46
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If you want to... Then...
Place a call using Fast Dial
Note Before using this option, your
1. Press the Fast Dial line button.
2. Scroll to or press the index number
to find and select an entry.
The system dials the specified
number.
Place a call using your PAB
Note Before using this option, your
system administrator must
configure this feature and assign a
service URL to the line button.
Contact your system administrator
for more information.
system administrator must
configure this feature and assign a
service URL to the line button.
Contact your system administrator
for more information.
Basic Call Handling
For more information,
see...
Configuring Fast Dials on
the Web, page 63
Using Your Personal
Address Book on the
Web, page 62
Configuring Fast Dials on
the Web, page 63
Using Your Personal
Address Book on the
Web, page 62
1. Press the PAB line button.
2. Access the contact and select the
number.
The system dials the specified
number.
Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 7.1(2) (SCCP and SIP)
Answering a Call
You can answer a call by lifting the handset, or you can use other options if they are available on your
phone.
If you want to... Then... For more information, see...
Answer with a wired headset Press , if unlit. Or, if is already
lit, press Answer or (flashing).
Note The ringing line is automatically
selected. Ask your system
administrator about options to
always select the primary line.
If you are using a wireless headset,
refer to the wireless headset
documentation.
Answer with the
speakerphone
Switch from a connected call
to answer a new call
Answer using call waiting Press Answer. Using Hold and Resume,
Send a call to a voice message
system
Auto-connect calls Use AutoAnswer. Using AutoAnswer with a
Retrieve a parked call on
another phone
Use your phone to answer a
call ringing elsewhere
Press , Answer, or (flashing).
Note The ringing line is automatically
selected. Ask your system
administrator about options to
always select the primary line.
Press Answer, or if the call is ringing
on a different line, press
Press iDivert. Sending a Call to a Voice
Use Call Park or Directed Call Park. Storing and Retrieving
Use Call Pickup. Picking Up a Redirected
(flashing).
Using a Handset, Headset,
and Speakerphone, page 49
Using a Handset, Headset,
and Speakerphone, page 49
Using Hold and Resume,
page 22
page 22
Message System, page 26
Headset or Speakerphone,
page 51
Parked Calls, page 37
Call on Your Phone,
page 35
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Basic Call Handling
If you want to... Then... For more information, see...
Answer a priority call (SCCP
phones only)
Answer a call on your mobile
phone or other remote
destination
Hang up the current call and press
Answer.
Set up Mobile Connect and answer
your phone.
When you enable Mobile Connect:
• Your desktop and remote
destinations receive calls
simultaneously.
• When you answer the call on your
desktop phone, the remote
destinations stop ringing, are
disconnected, and display a
missed call message.
• When you answer the call on one
remote destination, the other
remote destinations stop ringing,
are disconnected, and a missed
call message is shown on the other
remote destinations.
Prioritizing Critical Calls,
page 44
Using Cisco Extension
Mobility, page 46
Tip
If parties on a call hear a beep tone, the call might be monitored or recorded. Ask your system
administrator for more information.
Ending a Call
To end a call, hang up. Here are some more details.
If you want to... Then...
Hang up while using the handset Return the handset to its cradle. Or press EndCall.
Hang up while using a wired headset Press . If you want to keep headset mode activate, press
EndCall.
If you are using a wireless headset, refer to the wireless
headset documentation.
Hang up while using the speakerphone Press or EndCall.
Hang up one call but preserve another
call on the same line
Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 7.1(2) (SCCP and SIP)
Press EndCall. If necessary, remove the call from hold first.
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