Cisco CP-7960G User Manual

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Cisco IP Phone 7960 and 7940 Series User Guide

Corporate Headquarters

Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.com Tel: 408 526-4000

800 553-NETS (6387)

Fax: 408 526-4100

Customer Order Number: DOC-7810182= Text Part Number: 78-10182-08

THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS MANUAL ARE SUBJECT TO CHANGE WITHO UT NOTICE. ALL STATEMENTS, INFORMATION, AND RECOMMENDATIONS IN THIS MANUAL ARE BELIEVED TO BE ACCURATE BUT ARE PRESENTED WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. USERS MUST TAKE FULL RESPONSIBILITY FOR THEIR APPLICATION OF ANY PRODUCTS.

THE SOFTW ARE LICENSE AND LIMITED WARRANTY FOR THE ACCOMP ANYING PRODUCT ARE SET FOR TH IN THE INFORMATION PACKET THAT SHIPPED WITH THE PRODUCT AND ARE INCORPORATED HEREIN BY THIS REFERENCE. IF YOU ARE UNABLE TO LOCATE THE SOFTWARE LICENSE OR LIMITED WARRANTY, CONTACT YOUR CISCO REPRESENTATIVE FOR A COPY.

The following information is for FCC compliance of Class A devices: This equipment has been tested and found to comply wit h the limits for a Class A digital device, pursuant to part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. Th is equipment generates, uses, and can radi ate radio- frequen c y ener gy and, if not instal led and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference, in which case users will be required to correct the interference at their own expense.

The following information is for FCC compliance of Class B devices: The equipment described in this manual generates and may radiate radio-frequency energy. If it is not installed in accordance with Cisco’s installation instructions, it may cause interference with radio and television reception. This equipment has been tested and found to comply with the limits for a Class B digital device in accordance with the specifications in part 15 of the FCC rules. These specifications are designed to provide reasonable protection against such interference in a residential installation. However, there is no guarantee that interference will not occur in a particular installation.

Modifying the equipment without Cisco’s written authorization may result in the equipment no longer complying with FCC requirements for Class A or Class B digital devices. In that event, your right to use the equipment may be limited by FCC regulations, and you may be required to correct any interference to radio or television communications at your own expense.

You can determine whether your equipment is causing interference by turning it off. If the interference stops, it was probably caused by the Cisco equipment or one of its peripheral devices. If the equipment causes interference to radio or television reception, try to correct the interference by using one or more of the following measures:

• Turn the television or radio antenna until the interference stops.

• Move the equipment to one side or the other of the television or radio.

• Move the equipment farther away from the television or radio.

• Plug the equipment into an outlet that is on a different circuit from the television or radio. (That is, make certain the equipment and the television or radio are on circuits controlled by different circuit breakers or fuses.)

Modifications to this product not authorized by Cisco Systems, Inc. could void the FCC approval and negate your authority to operate the product. The Cisco implementation of TCP header compression is an adaptation of a program developed by the University of California, Berkeley (UCB) as

part of UCB’s public domain version of the UNIX operating system. All rights reserved. Copyright © 1981, Regents of the University of California. NOTWITHSTANDING ANY OTHER WARRANTY HEREIN, ALL DOCUMENT FILES AND SOFTWARE OF THESE SUPPLIERS ARE

PROVIDED “AS IS” WITH ALL FAULTS. CISCO AND THE ABOVE-NAMED SUPPLIERS DISCLAI M ALL WARRANTIES, EXPRESSED OR

IMPLIED, INCLUDING, WITHOUT LIMITATION, THOSE OF M ERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND

NONINFRINGEMENT OR ARISING FROM A COURSE OF DEALING, USAGE, OR TRADE PRACTICE. IN NO EVENT SHALL CISCO OR ITS SUPPLIERS BE LI ABLE F OR ANY IN DIRECT, SPECIAL, CONSEQUENTIAL, OR INCIDENTAL

DAMAGES, INCLUDING, WITHOUT LIMITATION, LOST PROFITS OR LOSS OR DAMAGE TO DATA ARISING OUT OF THE USE OR INABILITY TO USE THIS MANUAL, EVEN IF CISCO OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

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All other trademarks mentioned in this documen t or Web sit e ar e the property of thei r respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. (0208R)

Cisco IP Phone 7960 and 7940 Series User Guide

Preface xi

About this Guide xi

Preface

This preface covers these topics:

• About this Guide, page xi

• Related Documentation, page xii

• Obtaining Documentation, page xiii

• Obtaining Technical Assistance, page xiv

• Document Conventions, page xvii

About this Guide

Use this guide to perform basic and advanced phone tasks using a phone in the Cisco IP Phone 7960 or 7940 series running in a Cisco system.

This book is organized in the following way:

Chapter Contents

Chapter 1, “Introducing Your Cisco IP Phone”

Chapter 2, “Customizing Phone Settings”

Chapter 3, “Placing a Call and Other Basic Phone Tasks”

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Instructions on installing your phone, an overview of your phone, information about the User Options web pages.

Information about configuring volume, contrast, and other phone settings.

Procedures about how to perform basic phone tasks, like making a call and accessing voice mail.

CallManager phone

Cisco IP Phone 7960 and 7940 Series User Guide

Preface

Obtaining Documentation

These sections explain how to obtain documentation from Cisco Systems.

World Wide Web

You can access the most current Cisco documentation on the W o rld Wide Web at this URL:

http://www.cisco.com

Translated documentation is available at this URL:

http://www.cisco.com/public/countries_languages.shtml

Documentation CD-ROM

Cisco documentation and additional literature are available in a Cisco Documentation CD-ROM package. The Documentation CD-ROM is updated monthly and may be more current than printed documentation. The CD-ROM package is available as a single unit or through an annual subscription.

Obtaining Documentation

Ordering Documentation

You can order Cisco documentation in these ways:

• Registered Cisco.com users (Cisco direct customers) can order Cisco product

documentation from the Networking Products MarketPlace:

http://www.cisco.com/cgi-bin/order/order_root.pl

• Registered Cisco.com users can order the Documentation CD-ROM through

the online Subscription Store:

http://www.cisco.com/go/subscription

• Nonregistered Cisco.com users can order documentation through a local

account representative by calling Cisco Systems Corporate Headquarters (California, U.S.A.) at 408 calling 800

78-10182-08

526-7208 or, elsewhere in North America, by

553-NETS (6387).

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Obtaining Technical Assistance

Documentation Feedback

You can submit comments electronically on Cisco.com. In the Cisco Documentation home page, click the Fax or Email option in the “Leave Feedback” section at the bottom of the page.

You can e-mail your comments to bug-doc@cisco.com. You can submit your comments by mail by using the response card behind the

front cover of your document or by writing to the following address: Cisco Systems

Attn: Document Resource Connection 170 West Tasman Drive San Jose, CA 95134-9883

We appreciate your comments.

Obtaining Technical Assistance

Preface

Cisco.com

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Cisco provides Cisco.com as a starting point for all technical assistance. Customers and partners can obtain online documentation, troubleshooting tips, and sample configurations from online tools by using the Cisco Technical Assistance Center (TAC) Web Site. Cisco.com registered users have complete access to the technical support resources on the Cisco TAC Web Site.

Cisco.com is the foundation of a suite of interactive, networked services that provides immediate, open access to Cisco information, networking solutions, services, programs, and resources at any time, from anywhere in the world.

Cisco.com is a highly integrated Internet application and a powerful, easy-to-use tool that provides a broad range of features and services to help you with these tasks:

• Streamline business processes and improve productivity

• Resolve technical issues with online support

• Download and test software packages

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Preface

• Order Cisco learning materials and merchandise

• Register for online skill assessment, training, and certification programs

If you want to obtain customized information and service, you can self-register on Cisco.com. To access Cisco.com, go to this URL:

http://www.cisco.com

Technical Assistance Center

The Cisco Technical Assistance Center (TAC) is available to all customers who need technical assistance with a Cisco product, technology, or solution. Two levels of support are available: the Cisco TAC Web Escalation Center.

Cisco TAC inquiries are categorized according to the urgency of the issue:

• Priority level 4 (P4)—You need information or assistance concerning Cisco

product capabilities, product installation, or basic product configuration.

• Priority level 3 (P3)—Your network performance is degraded. Network

functionality is noticeably impaired, but most business operations continue.

• Priority level 2 (P2)—Your production network is severely degraded,

affecting significant aspects of business operations. No workaround is available.

• Priority level 1 (P1)—Your production network is down, and a critical impact

to business operations will occur if servic e is not r estored quickly. No workaround is available.

Obtaining Technical Assistance

Site and the Cisco TAC

The Cisco TAC resource that you choose is based on the priority of the problem and the conditions of service contracts, when applicable.

Cisco TAC Web Site

You can use the Cisco TAC W eb Site t o reso lv e P3 and P4 issues y ourself , saving both cost and time. The site provides around-the-clock access to online tools, knowledge bases, and software. To access the Cisco TAC Web Site, go to this URL:

http://www.cisco.com/tac

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Cisco IP Phone 7960 and 7940 Series User Guide

Obtaining Technical Assistance

All customers, partners, and resellers who have a valid Cisco service contract have complete access to the technical support resources on the Cisco TAC Web Site. The Cisco T AC Web Site requires a Cisco.com login ID and password. If you have a valid service contract b ut do no t have a login ID or password, go to this URL to register:

http://www.cisco.com/register/

If you are a Cisco.com registered user, and you cannot resolve your technical issues by using the Cisco TAC Web Site, you can open a case online by using the TAC Case Open tool at this URL:

http://www.cisco.com/tac/caseopen

If you have Internet access, we recommend that you open P3 and P4 cases through the Cisco TAC Web

Cisco TAC Escalation Center

The Cisco TAC Escalation Center addresses priority level 1 or priority level 2 issues. These classifications are assigned when severe network degradation significantly impacts business operations. When you contact the TAC Escalation Center with a P1 or P2 problem, a Cisco T A C engineer automatically opens a case.

Preface

Site.

xvi

To obtain a directory of toll-free Cisco TAC telephone numbers for your country, go to this URL:

http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml

Before calling, please check with your network operat ions center to determine the level of Cisco support services to which your company is entitled: for example, SMARTnet, SMARTnet Onsite, or Network Supported Accounts (NSA). When you call the center, please ha ve av ailable your service agreement number and your product serial number.

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Preface

Document Conventions

This document uses the following conventions:

Convention Description

boldface font Commands and keywords are in boldface.

italic font Arguments for which you supply values are in

[ ] Elements in square brackets are optional. { x | y | z } Alternative keywords are grouped in braces and

[ x | y | z ] Optional alternative keywords are grouped in

string A nonquoted set of characters. Do not use quotat ion

screen font Terminal sessions and information the system

boldface screen font Information you must enter is in boldface screen

italic screen font Arguments for which you supply values are in italic

^ The symbol ^ represents the key labeled

< > Nonprinting characters, such as passwords are in

Document Conventions

italics.

separated by vertical bars.

brackets and separated by vertical bars.

marks around the string or the string will incl ude the quotation marks.

displays are in

font.

screen font.

Control—for example, the key combination ^D in a screen display means hold down the Control key while you press the D key.

angle brackets.

screen font.

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Note Means reader take note. Notes contain helpful suggestions or references to

material not covered in the publication.

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Document Conventions

Caution Means read er be caref ul. In this situation, you might do something that could

Preface

result in equipment damage or loss of data.

Warnings use the following conventions:

Warning

Waarschuwing

Varoitus

This warning symbol means danger. You are in a situation that could cause bodily injury. Before you work on any equipment, be aware of the hazards involved with electrical circuitry and be familiar with standard practices for preventing accidents. To see translations of the warnings that appear in this publication, refer to the Regulatory Compliance and Safety Information document that accompanied this device.

Dit waarschuwingssymbool betekent gevaar. U verkeert in een situatie die lichamelijk letsel kan veroorzaken. Voordat u aan enige apparatuur gaat werken, dient u zich bewust te zijn van de bij elektrische schakelingen betrokken risico's en dient u op de hoogte te zijn van standaard maatregelen om ongelukken te voorkomen. Voor vertalingen van de waarschuwingen die in deze publicatie verschijnen, kunt u het document Regulatory Compliance and Safety Information (Informatie over naleving van veiligheids- en andere voorschriften) raadplegen dat bij dit toestel is ingesloten.

Tämä varoitusmerkki merkitsee vaaraa. Olet tilanteessa, joka voi johtaa ruumiinvammaan. Ennen kuin työskentelet minkään laitteiston parissa, ota selvää sähkökytkentöihin liittyvistä vaaroista ja tavanomaisista onnettomuuksien ehkäisykeinoista. Tässä julkaisussa esiintyvien varoitusten käännökset löydät laitteen mukana olevasta Regulatory Compliance and Safety Information -kirjasesta (määräysten noudattaminen ja tietoa turvallisuudesta).

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Preface

Document Conventions

Attention

Warnung

Avvertenza

Ce symbole d'avertissement indique un danger. Vous vous trouvez dans une situation pouvant causer des blessures ou des dommages corporels. Avant de travailler sur un équipement, soyez conscient des dangers posés par les circuits électriques et familiarisez-vous avec les procédures couramment utilisées pour éviter les accidents. Pour prendre connaissance des traductions d'avertissements figurant dans cette publication, consultez le document Regulatory Compliance and Safety Information (Conformité aux règlements et consignes de sécurité) qui accompagne cet appareil.

Dieses Warnsymbol bedeutet Gefahr. Sie befinden sich in einer Situation, die zu einer Körperverletzung führen könnte. Bevor Sie mit der Arbeit an irgendeinem Gerät beginnen, seien Sie sich der mit elektrischen Stromkreisen verbundenen Gefahren und der Standardpraktiken zur Vermeidung von Unfällen bewußt. Übersetzungen der in dieser Veröffentlichung enthaltenen Warnhinweise finden Sie im Dokument Regulatory Compliance and Safety Information (Informationen zu behördlichen Vorschriften und Sicherheit), das zusammen mit diesem Gerät geliefert wurde.

Questo simbolo di avvertenza indica un pericolo. La situazione potrebbe causare infortuni alle persone. Prima di lavorare su qualsiasi apparecchiatura, occorre conoscere i pericoli relativi ai circuiti elettrici ed essere al corrente delle pratiche standard per la prevenzione di incidenti. La traduzione delle avvertenze riportate in questa pubblicazione si trova nel documento Regulatory Compliance and Safety Information (Conformità alle norme e informazioni sulla sicurezza) che accompagna questo dispositivo.

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Advarsel

Dette varselsymbolet betyr fare. Du befinner deg i en situasjon som kan føre til personskade. Før du utfører arbeid på utstyr, må du vare oppmerksom på de faremomentene som elektriske kretser innebærer, samt gjøre deg kjent med vanlig praksis når det gjelder å unngå ulykker. Hvis du vil se oversettelser av de advarslene som finnes i denne publikasjonen, kan du se i dokumentet Regulatory Compliance and Safety Information (Overholdelse av forskrifter og sikkerhetsinformasjon) som ble levert med denne enheten.

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Document Conventions

Preface

Aviso

¡Advertencia!

Varning!

Este símbolo de aviso indica perigo. Encontra-se numa situação que lhe poderá causar danos físicos. Antes de começar a trabalhar com qualquer equipamento, familiarize-se com os perigos relacionados com circuitos eléctricos, e com quaisquer práticas comuns que possam prevenir possíveis acidentes. Para ver as traduções dos avisos que constam desta publicação, consulte o documento Regulatory Compliance and Safety Information (Informação de Segurança e Disposições Reguladoras) que acompanha este dispositivo.

Este símbolo de aviso significa peligro. Existe riesgo para su integridad física. Antes de manipular cualquier equipo, considerar los riesgos que entraña la corriente eléctrica y familiarizarse con los procedimientos estándar de prevención de accidentes. Para ver una traducción de las advertencias que aparecen en esta publicación, consultar el documento titulado Regulatory Compliance and Safety Information (Información sobre seguridad y conformidad con las disposiciones reglamentarias) que se acompaña con este dispositivo.

Denna varningssymbol signalerar fara. Du befinner dig i en situation som kan leda till personskada. Innan du utför arbete på någon utrustning måste du vara medveten om farorna med elkretsar och känna till vanligt förfarande för att förebygga skador. Se förklaringar av de varningar som förkommer i denna publikation i dokumentet Regulatory Compliance and Safety Information (Efterrättelse av föreskrifter och säkerhetsinformation), vilket medföljer denna anordning.

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CHAPTER

Introducing Your Cisco IP Phone

A Cisco IP Phone is a full-feature telephone that provides voice communication over the same data network that your computer uses. This phone functions much like a traditional analog phone, allo wing you to place and recei v e telephone calls. It also supports features that you have come to expect from a telephone—such as speed dialing, redial, call transfer, conference calling, and voice mail access.

Your Cisco IP Phone offers features that might surprise you. Because it is part of an IP network, your Cisco IP Phone can provide not only telephony services, but data services, too—including up-to-the-minute informat ion and services from the network. In a nutshell, your Cisco IP Phone provides a whole range of communication features that you could not expect from a traditional telephone.

This guide helps you learn to use the various features and services available on your phone. Not all of the features described in this book are available by default—your administrator may not add them for you. You access some phone features and services on the phone itself, while you customize others on a convenient web page. For information about the User Options web page, see

Customizing Your Phone From the User Options Web Pages, page 1-15.

This chapter contains the following sections:

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• Connecting Your Cisco IP Phone, page 1-2

• A Road Map to Your Cisco IP Phone, page 1-6

• Using the Feature Buttons, page 1-10

• Navigating on Your Phone, page 1-11

• Using the Handset, Headset, and Speakerphone, page 1-12

• Customizing Your Phone From the User Options Web Pages, page 1-15

Cisco IP Phone 7960 and 7940 Series User Guide

1-1

Connecting Your Cisco IP Phone

Chances are, your system administrator or a technician will connect your new Cisco IP Phone to the corporate IP telephony network. If that is not the case, connecting your phone is easy.

Follow the steps below. Refer to to locate ports on the back of your phone.

Before You Begin

Verify that your system administrator is ready for you to connect your Cisco

IP Phone to the network.

Chapter 1 Introducing Your Cisco IP Phone

Warning

Step 1 Connect your Cisco IP Phone to the corporate IP telephony network. You can do

Be sure to read Appendix B, “Safety Notices,” before connecting or using your phone.

this in one of two ways, depending on how your workspace is set up. See your system administrator if you are not sure which method to choose:

• Direct network connection—For this method, you need at least one a vailable

Ethernet port in your workspace. Use the Ethernet cable included with your phone to connect the network port on the back of your phone to the Ethernet port in your workspace.

• Shared network connection—Use this method if you have a single Ethernet

port in your workspace with your desktop computer already connected to it. First, disconnect the Ethernet cable from the computer and attach it to the network port on the back of your phone. Ne xt, use the Ethernet cable included with your phone to connect the access port on the back of your phone to your desktop computer. Your Cis co

IP Phone now shares a network connection

with your computer.

Step 2 Connect the handset to the handset port. Ensure that the end of the cord with the

longer uncoiled section is connected to the body of the phone.

1-2

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Chapter 1 Introducing Your Cisco IP Phone

Step 3 If your system administrator delivered your Cisco IP Phone with a power supply,

connect the power supply plug to the DC48V AC adapter port on the back of the phone.

If your system administrator delivered your phone without a power supply, your phone probably receives power through the Ethernet connection.

Step 4 Use the power cable to connect the power supply to a standard power outlet in

your workspace.

Step 5 To adjust the footstand height, release the footstand by pressing the footstand

adjustment knob and gently pull the footstand away from the body of the phone. See the “Adjusting the Handset Rest” section on page 1-12 for information on

adjusting the handset rest to make sure the receiver will sit securely in the crad le.

Once you connect the Cisco IP Phone to its power source, a start-up process begins. After sev eral minutes, th e phone’s LCD screen displays a neutral “ready” screen. The details on your screen might vary, but a ready screen typically displays the date and time, your extension number, and available soft keys. Startup is complete and your phone is ready to use.

Connecting Your Cisco IP Phone

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Tip Soft keys point to feature options displayed al ong the bottom of your LCD screen.

Soft keys are flexible—they change depending on the status of your phone. For example, you can see one set of soft key options when you pick up the handset, and another set when the phone is not in use.

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1-3

Connecting Your Cisco IP Phone

Ta b l e 1-1 Cisco IP Phone cable connections

Chapter 1 Introducing Your Cisco IP Phone

RS232

DC48V

10/100 SW 10/100 PC

58670

1 DC adapter port (DC48V) 5 Access port (10/100 PC) 2 Power supply with AC adapter port plug 6 Handset port 3 Power cable with wall socket plug 7 Headset port 4 Network port (10/100 SW)

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Chapter 1 Introducing Your Cisco IP Phone

Auto-Registering Your Phone Using TAPS

Related Topics

• Auto-Registering Your Phone Using TAPS, page 1-5

• A Road Map to Your Cisco IP Phone, page 1-6

• Using the Handset, Headset, and Speakerphone, page 1-12

Auto-Registering Your Phone Using TAPS

Y our ad ministrator may ask you to auto-register your Cisco IP Phone using TAPS, the Tool for Auto-Registered Phones Support. TAPS might be used either for a new phone or to replace an existing phone.

Note You should follow this procedure only if your phone administrator asks you to.

Procedure

Step 1 If the phone is not already installed, follow the installation instructions available

in the

“Connecting Your Cisco IP Phone” section on page 1-2.

After you plug the phone into a port, the phone automatically registers and displays a number.

Step 2 Dial the TAPS extension provided by your system administrator.

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Step 3 A voice prompt asks you to select the language that you want to use. Choose

appropriately.

Step 4 Dial your personal extension number (provided by your system administrator),

then press the # key.

Note You may be instructed to enter the complete telephone number (including

area code).

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Chapter 1 Introducing Your Cisco IP Phone

A Road Map to Your Cisco IP Phone

Step 5 To confirm, enter your personal extension number again, followed by the # key.

The phone displays a confirmation message.

Step 6 Hang up the phone.

The phone resets and displays your extension number.

Related Topics

• Connecting Your Cisco IP Phone, page 1-2

• A Road Map to Your Cisco IP Phone, page 1-6

• Using the Feature Buttons, page 1-10

• Navigating on Your Phone, page 1-11

• Using the Handset, Headset, and Speakerphone, page 1-12

A Road Map to Your Cisco IP Phone

1-6

Refer to the following illustrations and table to identify the buttons and parts on your Cisco IP Phone and to find a description of related features.

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Chapter 1 Introducing Your Cisco IP Phone

Figure 1-1 Cisco IP Phone 7960

A Road Map to Your Cisco IP Phone

1617

Figure 1-2 Cisco IP Phone 7940

121314

1011

68561

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10111617 12131415

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68562

1-7

A Road Map to Your Cisco IP Phone

Handset with indicator light

LCD screen Displays features such as the time, date, your phone

Cisco IP Phone model type

Line or speed dial button

Footstand adjustment

Directories button

Chapter 1 Introducing Your Cisco IP Phone

Functions like a traditional handset. The light strip at the top of the handset blinks when the phone rings and can be set to remain lit when you receive a voice mail message.

For more information on working with the handset, refer to the

“ Adjusting the Handset, Speakerphone, and Headset

Volume” section on page 2-1.

number, caller ID, line/call status and softkey tabs. Indicates your Cisco IP Phone model.

Opens a new line or speed dials the number on the LCD screen. Phones in the Cisco IP Phone 7960 series ha v e six line or speed dial buttons and phones in the 7940 series have two.

Allows you to adjust the angle of the phone base.

Provides access to call histories and directories (see the

“Using the Feature Buttons” section on page 1-10.)

1-8

? butt o n Displays help on your LCD screen for a phone button or

function (see the

page 1-10.)

Settings button Provides access to phone settings such as contrast and ring

sound, network configur ation, and status in formation (see the

“Using the Feature Buttons” section on page 1-10.)

Speaker button Toggles the speaker on or off.

Mute button Toggles the mute on or off.

Headset button Toggles the headset on or off.

For more information on working with the headset, refer to the

Cisco IP Phone 7960 and 7940 Series User Guide

“Using the Feature Buttons” section on

“Using the Headset” section on page 1-14.

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Chapter 1 Introducing Your Cisco IP Phone

Volume button Increases or decreases volume for the handset, headset, or

Services button Provides access to any available phone services (see the

Messages button

Navigation button

A Road Map to Your Cisco IP Phone

speakerphone (depending upon which is currently acti ve). Also controls the ringer volume (if the handset is in its cradle), and the LCD screen contrast.

For more information on adjusting the volume, refer to the

“Adjusting the Handset, Speakerphone, and Headset Volume” section on page 2-1 and the “Adjusting the Ringer Volume” section on page 2-2.

“Using the Feature Buttons” section on page 1-10.)

Provides access to a message system, if available (see the

“Using the Feature Buttons” section on page 1-10.)

Enables you to scroll through text and select features displayed on the LCD screen (see the

Phone” section on page 1-11.).

“Navigating on Y our

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Dial pad Works exactly like the dial pad on a traditional telephone.

Softkeys Enable you to engage any of the functions displayed on the

corresponding LCD screen tabs. Softkeys point to feature options displayed along the bottom of your LCD screen. Softkeys change depending on the status of your phone. For example, you can see one set of softke y opt ions when you pick up the handset, and another set when the phone is not in use.

Related Topics

• Using the Feature Buttons, page 1-10

• Navigating on Your Phone, page 1-11

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1-9

Using the Feature Buttons

Your Cisco IP Phone has five feature buttons:

• Services button—Displays services on your phone’s LCD screen. These are

services to which you have already subscribed using the Cisco CallManager User Options web pages. Your system administrator determines the services that are available to you. For more information, see the

IP Phone Services” section on page 1-18.

• Messages button—Provides access to your voice mail message system. For

more information, see the

• Settings button—Displays network settings on your phone’s LCD screen,

plus options for adjusting your phone’s ringer sound and LCD screen contrast.

• Directories button—Displays various directories on your phone’s LCD

screen, including missed, received, and placed calls. You can use each of these directories to locate phone numbers and you can dial those numbers from the directories. For more information, see the

from the Phone Logs” section on page 3-21 and the “Searching and Dialing from the Phone Directory” section on page 3-23.

• ? button—Displays helpful information about buttons and features.

For help with:

Chapter 1 Introducing Your Cisco IP Phone

“Establishing Cisco

“Using Voice Mail” sec tion on page 3-21.

“Viewing and Dialing

1-10

–

A specific button or softkey—Press the ? button once, then press the button or softkey to display information about that button or key.

–

A specific feature—First press the Directories, Settings, or Services buttons to display a list of available features. Use the Navigation button to scroll through the list and select a feature. Press the ? button twice quickly to display information about the selected feature.

–

The ? button feature itself—Press the ? button twice quickly (without first selecting a feature). This brings up help about using the ? button.

–

Viewing network statistics about a call you are actively on—Press the ? button twice quickly during the call.

Related Topics

• A Road Map to Your Cisco IP Phone, page 1-6

• Navigating on Your Phone, page 1-11

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Chapter 1 Introducing Your Cisco IP Phone

• Personalizing the Ringer Sound, page 2-3

• Changing the LCD Screen Contrast, page 2-5

• Accessing Network Configuration Data, page C-1

• Accessing Status Data, page C-2

Navigating on Your Phone

Navigating on your Cisco IP Phone is easy. You use the Navigation button, the softkeys, and the key pad to make your selections:

• Softkeys correspond to the option tabs displayed along the bottom of your

LCD screen. Softkeys change depending on the status of your phone. For example, you can see one set o f softkey optio ns when you pick up the handset, and another set when the phone is not in use.

• The >> softkey allows you to re-position your cursor. The << softkey allows

you to delete a character or digit in an entry. Press the << softkey or the Delete softkey if you make a mistake or need to edit an entry. The Delete

softkey allows you to edit a character or digit—it does not delete the entire entry.

• You can choose menu items on your Cisco IP Phone in more than one way:

–

Using the Navigation button—Press the Navigation button (this is the button with the up and do wn arro ws) to select (or highl ight) a menu item. Then press the Select softkey.

Navigating on Your Phone

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–

Using an Item Number—You can press the number key on your phone’s key pad that corresponds to the item number displayed on the LCD screen. Use this method to select any menu item that has an item number to the left of it

• To enter any letter on your LCD screen, use a corresponding number key.

Press the key one or more times to display a particular letter. For example, press the 2 key one time for “a,” twice quickly for “b,” and three times quickly for “c.” After you pause, the cursor automatically advances to allow you to enter the next letter. Press the << softkey if you make a mistake.

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Chapter 1 Introducing Your Cisco IP Phone

Using the Handset, Headset, and Speakerphone

Related Topics

• A Road Map to Your Cisco IP Phone, page 1-6

• Using the Feature Buttons, page 1-10

Using the Handset, Headset, and Speakerphone

Your Cisco IP Phone works with a handset, headset, or speakerphone. For information on using each of these, refer to the following sections:

• Using the Handset, page 1-12

• Adjusting the Handset Rest, page 1-12

• Using the Speakerphone, page 1-14

• Using the Headset, page 1-14

Using the Handset

The handset on your Cisco IP Phone functions in the same way as a handset on a traditional phone:

• To place and answer calls with the handset, simply lift the handset.

• To hang up, place the handset back in its cradle.

• T o switch from the handset to the speakerphone, press the Speaker button on

the front of your phone during a call, then ha ng up the ha ndset.

Related Topics

• Adjusting the Handset Rest, page 1-12

• Adjusting the Handset, Speakerphone, and Headset Volume, page 2-1

Adjusting the Handset Rest

If you mount your Cisco IP Phone on the wall or use the footstand on the phone, you can adjust the handset rest to ensure the receiver will not slip out of the cradle.

To adjust the handset rest, follow the steps and refer to Figure 1-3.

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Chapter 1 Introducing Your Cisco IP Phone

Figure 1-3 Using the Handset Rest

1 2 3

Using the Handset, Headset, and Speakerphone

77354

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Set the handset aside and use your thumb and finger to grasp and pull out the square plastic tab in the handset rest.

Rotate the tab 180 degrees.

Slide the tab back into the handset rest with the extension protruding from the top of the tab.

Replace the handset in the rest. The tab hooks into a slot in the handset to ensure that the handset will not slip out of the rest.

Related Topics

• Using the Handset, page 1-12

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Using the Handset, Headset, and Speakerphone

Using the Speakerphone

You can use the speakerphone in conjunction with all of the features on your Cisco

IP Phone.

To place and answer calls using the speakerphone, press the Speaker bu t t o n . To switch from speakerphone to handset during a call, simply lift the handset.

Related Topics

• Adjusting the Handset, Speakerphone, and Headset Volume, page 2-1

Using the Headset

You can use the headset in conjunction with all of the features on your Cisco

IP Phone, including the Volume and Mute buttons. Use these buttons to adjust the volume to the ear piece and to mute the speech path from the headset microphone.

T o place and answer calls using a headset, plug an approved headset into the back of the phone base and press the Headset button on the front of your phone.

Chapter 1 Introducing Your Cisco IP Phone

1-14

Your phone supports four- or six-wire headset jacks. For information about purchasing headsets, see the following URLs:

• http://cisco.getheadsets.com

• http://vxicorp.com/cisco

Caution Use only Cisco-approved headsets.

Warning

Cisco IP Phone 7960 and 7940 Series User Guide

This product relies on the building's installation for short-circuit (overcurrent) protection. Ensure that a fuse or circuit breaker no larger than 120 VAC, 15A U.S. (240 VAC, 10A international) is used on the phase conductors (all current-carrying conductors).

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Chapter 1 Introducing Your Cisco IP Phone

Customizing Your Phone From the User Options Web Pages

Warning

To avoid electric shock, do not connect safety extra-low voltage (SELV) circuits to telephone-network voltage (TNV) circuits. LAN ports contain SELV circuits, and WAN ports contain TNV circuits. Some LAN and WAN ports both use RJ-45 connectors. Use caution when connecting cables.

on page 1-4 illustrates the headset port and other cable connection ports on your

phone.

Related Topics

• Adjusting the Handset, Speakerphone, and Headset Volume, page 2-1

Customizing Your Phone From the User Options Web Pages

You can use the Cisco CallManage r User Opti ons web pa ges to su bscribe t o services. Services include web-based information and special phone features.

In addition to subscribing to services, you can use the Cisco CallManager User Options web pages to:

• set up call forwarding rules—Forwarding Calls to Another Extension,

page 3-14

• change the language in which you view phone information—Changing the

Language for the Phone LCD Screen, page 2-6

• specify a policy for the message waiting indicator light on your phone’s

handset—

Adjusting the Message Waiting Indicator Light, page 2-4

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• assign speed dial buttons for your Cisco IP Phone—Using Speed Dial,

page 3-12

• manage personal contacts—, page 4-5

Note If you use the Cisco CallManager Extension Mobility service, changes that you

make from the User Options web pages are maintained in your device profile. .

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1-15

Customizing Your Phone From the User Options Web Pages

Y ou can also ge t a copy of the documentation a vailable for your phone on the User Options Pages.

This section covers the following topics:

• Logging In to the User Options Web Pages, page 1-16

• Changing the Default Language for the User Options Web Pages, page 1-17

• Establishing Cisco IP Phone Services, page 1-18

Logging In to the User Options Web Pages

Follow these instructions to log on and to access the main menu.

Procedure

Step 1 Use your Web browser to access the URL provided by your system administrator.

The Cisco CallManager User Options Log O n page app ears.

Step 2 Enter your user ID and your password and click Log On. Your user ID and

password are provided by your system administrator. The Cisco CallManager User Options Me nu page ap pears.

Chapter 1 Introducing Your Cisco IP Phone

1-16

Step 3 Select your phone or, if applicable, your Cisco CallManager Extension Mobility

device profile from the “Select a device to configure” drop-down list. The menu is context-sensitive and displays options appropriate for the device or

device profile that you have selected.

Related Topics

• Changing the Default Language for the User Options Web Pages, page 1-17

• Establishing Cisco IP Phone Services, page 1-18

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Chapter 1 Introducing Your Cisco IP Phone

Customizing Your Phone From the User Options Web Pages

Changing the Default Language for the User Options Web Pages

Use this procedure to change the default language (French or English, for example) in which information is displa yed on the Ci sco CallM anager Use r Options web pages.

If you use the Cisco CallManager Extension Mobility service, follow this procedure to change the default language for both your device profile and your User Options web pages.

To temporarily change the language for the User Options web pages, click the “View page in” drop-down list located at the bottom of each web page. This changes the language displayed for the current web session. The next time that you log on, the User Options web pages will display in the default language.

Before You Begin

section on page 1-16.

“Logging In to the User Options Web Pages”

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Procedure

Step 1 From the User Options main menu, select your phone or, if applicable, your

Cisco

CallManager Extension Mobility device profile from the Select a device to configure drop-down list.

The menu is context-sensitive and displays options appropriate for the device or device profile that you have selected.

Step 2 The next step depends upon your selection from the Select a de vice to configure

drop-down list:

a. If you selected your phone (and not a device profile), click Change the

Locale for these web pages.

b. If you sele cted a device profile, click Change the Locale for your device

profile(s) and these web pages.

Note Yo u will no t have access to a device profile unless you use the

Cisco CallManager Extension Mobility service.

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Customizing Your Phone From the User Options Web Pages

Step 3 Select the language that you want to use as the default language from the “User

Locale” drop-down list and click Update. The language that you have selected now serves as the default langua ge fo r each

of the User Options web pages in the current web session and in future sessions. If you use Cisco

CallManager Extension Mobility, the default language will

display on the LCD screen the next time you log on to a Cisco IP Phone.

Step 4 When you are finished, click Return to the Menu or Log Off at the bottom of the

page.

Related Topics

• Changing the Language for the Phone LCD Screen, page 2-6

• Logging In to the User Options Web Pages, page 1-16

• Establishing Cisco IP Phone Services, page 1-18

Establishing Cisco IP Phone Services

Chapter 1 Introducing Your Cisco IP Phone

1-18

Yo u can access information se rvices, such as weather, stock quotes, and other services available at your company, using your Cisco IP Phone’s LCD display. Before accessing these services on your phone, your system administrator must customize them and make them av ailable to you. Additionally, you must subscribe to the services that you want to appear on your phone.

To view services that you have subscribed to, press the Services button on your Cisco IP Phone. Use the Navigation button to select the desired service, then press the Select softkey to display information about that service. When you are finished, press the services button to exit the Services menu.

Y ou can subscribe to the same service multiple times and gi ve each instance of the same service a unique name. For example, if you want to subscribe to a weather service for several regions, you can rename each version.

The following topics describe how to establish services with the User Options web pages:

• Subscribing to Services, page 1-19

• How to Change or End Subscriptions, page 1-20

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Chapter 1 Introducing Your Cisco IP Phone

Related Topics

• Logging In to the User Options Web Pages, page 1-16

• Changing the Default Language for the User Options Web Pages, page 1-17

Subscribing to Services

Follow these steps to subscribe to services.

Before You Begin

section on page 1-16.

Procedure

Step 1 From the User Options main menu, click Configure your Cisco IP Phone

Services. The Subscribe/Unsubscribe IP Phone Services page appears.

Step 2 Select the service you want to add to your phone from the “Available Services”

drop-down list.

Customizing Your Phone From the User Options Web Pages

“Logging In to the User Options Web Pages”

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Step 3 Click Continue. Step 4 Enter any required information. For example, if the service is “movie times,” you

might need to enter your zip code to enable th e service to display movies in your location.

Step 5 When you are done, click Subscribe to save your settings. To restore your

previous settings, click Back.

Note If your phone uses Cisco CallManager Extension Mobility, you will need

to log out and then log back in to the extension mobility service on your IP Phone before the changes take effect.

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Customizing Your Phone From the User Options Web Pages

Step 6 To subscribe to another service, click New Subscription in the Subscribed

Services pane. To exit, click Return to the Menu or Log Off at the bottom of the page.

Related Topics

• Establishing Cisco IP Phone Services, page 1-18

• How to Change or End Subscriptions, page 1-20

How to Change or End Subscriptions

You can change or end your current subscriptions at any time. To do so, follow these steps.

Before You Begin

section on page 1-16.

Chapter 1 Introducing Your Cisco IP Phone

“Logging In to the User Options Web Pages”

1-20

Procedure

Step 1 From the User Options main menu, click Configure your Cisco IP Phone

Services. The Subscribe/Unsubscribe IP Phone Services page appears.

Step 2 In the Y our Subscribed Services pane, click on the service that you want to change

or end.

Step 3 If you want to change your subscription, change the information in the desired

fields and click Update. Or, click Unsubscribe to end your subscription to the service.

Note If your phone uses Cisco CallManager Extension Mobility, you will need

to log out and then log back in to the extension mobility service on your IP Phone before the changes take effect.

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Chapter 1 Introducing Your Cisco IP Phone

Step 4 When you are finished, click Return to the Menu or Log Off at the bottom of the

page.

Related Topics

• Subscribing to Services, page 1-19

• Establishing Cisco IP Phone Services, page 1-18

Customizing Your Phone From the User Options Web Pages

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Customizing Your Phone From the User Options Web Pages

Chapter 1 Introducing Your Cisco IP Phone

1-22

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CHAPTER

Customizing Phone Settings

These procedures help you personalize settings for your C isco IP Phone:

• Adjusting the Handset, Speakerphone, and Headset Volume, page 2-1

• Adjusting the Ringer Volume, page 2-2

• Personalizing the Ringer Sound, page 2-3

• Adjusting the Message Waiting Indicator Light, page 2-4

• Changing the LCD Screen Contrast, page 2-5

• Changing the Language for the Phone LCD Screen, page 2-6

Adjusting the Handset, Speakerphone, and Headset Volume

Step 1 Press the up or down Volume button when the handset, speakerphone, or headset

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Y ou can adjust the volume of the caller for the handset, speakerphone, and headset individually. When you change the volume for one, the others are not effected.

Follow these steps to adjust the v ol ume on t he handset, speak er phone, or h eadset.

Procedure

is in use.

Cisco IP Phone 7960 and 7940 Series User Guide

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Adjusting the Ringer Volume

Note If you press the Volume button when none of these are in use, you are

Step 2 To save this volume setting for future calls, press the Save softkey.

If you adjust the volume duri ng a call without pressing Save, you are changing the volume lev e l only for the duration of that particular call; on subsequent calls, the volume level will revert to the previously saved setting.

Related Topics

• Adjusting the Ringer Volume, page 2-2

• Personalizing the Ringer Sound, page 2-3

• Changing the LCD Screen Contrast, page 2-5

Chapter 2 Customizing Phone Settings

adjusting the ringer volume. For details, see the

Volume ” sectio n on page 2-2.

“Adjusting the Ringer

Adjusting the Ringer Volume

To change the volume used by the ringer, press the up or down Volume button while the handset is in its cradle. Continue to press the Volume button to hear sample rings and to adjust the volume to the desired level. The ringer volume is automatically saved.

Related Topics

• Adjusting the Handset, Speakerphone, and Headset Volume, page 2-1

• Personalizing the Ringer Sound, page 2-3

• Changing the LCD Screen Contrast, page 2-5

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Chapter 2 Customizing Phone Settings

Personalizing the Ringer Sound

You can change the sound your phone makes when it rings to suit your tastes and to help you differentiate between your phone ringing and another nearby phone, or to differentiate between different lines on your own phone.

Follow these steps to change the sound used by the ringer.

Procedure

Step 1 Press the Settings butt o n . Step 2 From the Settings menu, use the Navigation button to select Ring Type and press

the Select softkey.

Step 3 If you have multiple lines, use the Navigation button to scroll through the list of

your lines. When you find the line you want to conf igure, press the Select softke y.

Note You can only use six different ring tones on your phone, If you hav e more

than six lines, some of your lines must share a ring tone.

Personalizing the Ringer Sound

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Step 4 Use the Navigation button to scroll through the list of ring types and press the

Play softkey to hear the selected ring type.

Step 5 When you find the ring you want, press the Select softkey to check the

corresponding check box. To set the ring tone back to the default ring tone, select Default from the list.

Step 6 Press the OK softkey to accept and save your ringer selection. Step 7 Press the Save softkey to save all of your settings and to exit the Settings menu.

Related Topics

• Adjusting the Handset, Speakerphone, and Headset Volume, page 2-1

• Adjusting the Ringer Volume, page 2-2

• Changing the LCD Screen Contrast, page 2-5

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Chapter 2 Customizing Phone Settings

Adjusting the Message Waiting Indicator Light

You can change the behavior policy of the message waiting indicator light (or “lamp”) for each line appearance on your Cisco IP Phone. The message waiting indicator is the red strip on your phone’s handset that blinks when you receive an incoming call. In its default state, the message waiting indicator light is usually configured to remain lit when you receive a new voice mail message. However, the default policy is determined by your system administrator.

Follow these steps to specify the message waiting indicator light policy (on, off, or default) for one or more of your phone lines.

Before You Begin

section on page 1-16.

Procedure

“Logging In to the User Options Web Pages”

2-4

Step 1 From the User Options web pa ge, click Change the Message Waiting Lamp

policy for your phone.

The Change Yo ur Message Waiting Lamp Policy page appears.

Step 2 Click the drop-down list that corresponds to the line that you want to change.

Choose Use System Policy, Always light, or Never light.

Step 3 Click Update. Step 4 When you are finished, click Return to the Menu or Log Off at the bottom of the

page.

Related Topics

• Using Voice Mail, page 3-21.

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Chapter 2 Customizing Phone Settings

Changing the LCD Screen Contrast

To improve the readability of the LCD screen, follow these steps to adjust the contrast.

Procedure

Step 1 Press the Settings butt o n . Step 2 From the Settings menu, use the Navigation button to select Contrast. Step 3 Perform one of the following:

• To set the desired contrast level—press the Up or Down softkeys (or the

Volume buttons).

• T o restore your prev iously saved contrast setting—press the more softkey and

then the Restore softkey.

• To restore the factory default contrast setting—press the more softkey and

then the Factory softkey.

Changing the LCD Screen Contrast

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Step 4 Press the OK softkey to accept and save your changes.

Related Topics

• Adjusting the Handset, Speakerphone, and Headset Volume, page 2-1

• Adjusting the Ringer Volume, page 2-2

• Personalizing the Ringer Sound, page 2-3

• Adjusting the Message Waiting Indicator Light, page 2-4

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Chapter 2 Customizing Phone Settings

Changing the Language for the Phone LCD Screen

Use this procedure to change the default language in which information is displayed on the Cisco IP Phone’s LCD screen.

Note If you use the Cisco CallManager Extension Mobility service, follow the

procedure described in the

Web Pages” section on page 1-17. This procedure allows you to change the

default language for your device profile.

Before You Begin

section on page 1-16.

Procedure

“Changing the Default Language for the User Opti ons

“Logging In to the User Options Web Pages”

2-6

Step 1 From the User Options main menu, select your phone from the “Select a device

to configure” drop-down list.

Step 2 Click Change the Locale for this phone.

The Select a User Locale for your Phone page appears.

Step 3 Select the language that you want to use as the default language from the “User

Locale for this phone” drop-down list and click Update. The language that you have selected now serves as the default language for your

Cisco IP Phone LCD screen. If you change the default language for your phone’s LCD screen while you are on

an active call, the phone waits for you to end the call before updating the LCD screen.

Step 4 When you are finished, click Return to the Menu or Log Off at the bottom of the

page.

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Chapter 2 Customizing Phone Settings

Related Topics

• Changing the LCD Screen Contrast, page 2-5

• Changing the Default Language for the User Options Web Pages, page 1-17

Changing the Language for the Phone LCD Screen

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Changing the Language for the Phone LCD Screen

Chapter 2 Customizing Phone Settings

2-8

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CHAPTER

Placing a Call and Other Basic Phone Tasks

Basic phone tasks include placing, receiving and forwarding calls. The following sections describe how to perform these basic tas ks on your C isco IP Phone :

• Making Telephone Calls, page 3-1

• Using Speed Dial, page 3-12

• Forwarding Calls to Another Extension, page 3-14

• Making Conference Calls, page 3-17

• Using Voice Mail, page 3-21

• Viewing and Dialing from the Phon e Logs, pag e 3-21

• Searching and Dialing from the Phone Directory, page 3-23

Caution Using a cell or mobile phone in close proximity to a Cisco IP Phone might cause

interference.

Making Telephone Calls

These sections describe how you can place, answer, or otherwise manage a telephone call:

• Placing a Call, page 3-2

• Answering a Call, page 3-4

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Making Telephone Calls

• Ending a Call, page 3-4

• Muting a Call, page 3-5

• Putting a Call on Hold, page 3-6

• Transferring a Call to Another Extension, page 3-7

• Redialing the Last Number Dialed, page 3-8

• How to Get Notified When a Busy Line is Available Using Cisco Call Back,

page 3-8

• Storing and Retrieving a Call Using Call Park, page 3-9

• Answering Calls on Another Extension Using Call Pickup, page 3-10

Placing a Call

Table 3-1 lists the different ways you can place a call with your Cisco IP Phone.

Ta b l e 3-1 Placing calls on your Cisco IP Phone

Chapter 3 Placing a Call and Other Basic Phone Tasks

If you want to... Then...

use the receiver Lift the handset and dial the number. dial from one of your multiple

lines make a new call on the current

Press the line button that corresponds with your extension and dial the number that you want to reach.

Press the NewCall softkey and dial the number.

line dial with the phone on hook From the main screen, dial the number and press the Dial softkey.

The phone will not produce a dial tone until after you press th e Dial softkey.

You can also press a line button, the Headset button, the Speaker button, or lift the receiver to place the call.

Note If you are dialing with the phone on hook, you canno t use *

or # as the leading digit. If you need to use these keys, dial with the phone off hook.

use a headset Press the Headset button and dial the number. use the speakerphone Press the Speaker button and dial the number.

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Chapter 3 Placing a Call and Other Basic Phone Tasks

Making Telephone Calls

Table 3-1 Placing calls on your Cisco IP Phone (continued)

If you want to... Then...

redial the most recently dialed number

use speed dial numbers Press a Speed dial button to place a call to the corresponding

use a directory Select a number from one of the directories, then press the Dial

dial a Personal Address Book entry

dial a Personal Fast Dial number Refer to the “Dialing a Personal Fast Dials Entry” section on

Press the Redial softkey.

number. See the “Using Speed Dial” section on page 3-12 for details.

softkey. See the “Viewing and Dialing from the Phone Logs” section on

page 3-21 for details.

Refer to the “Dialing a Personal Address Book Entry” section on

page 5-9.

page 5-20.

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Tip If you receive a busy tone or a ring with no answer when you call another

extension, you can use the Cisco extension is available. See the

Call Back feature to get an alert when the

“How to Get Notified When a Busy Line is

Available Using Cisco Call Back” section on page 3-8.

Related Topics

• A Road Map to Your Cisco IP Phone, page 1-6

• Answering a Call, page 3-4

• Ending a Call, page 3-4

• How to Get Notified When a Busy Line is Available Using Cisco Call Back,

page 3-8

• Redialing the Last Number Dialed, page 3-8

• Using Speed Dial, page 3-12

• Making Conference Calls, page 3-17

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Chapter 3 Placing a Call and Other Basic Phone Tasks

Making Telephone Calls

Answering a Call

Table 3-2 lists ways to answer an incoming call:

Ta b l e 3-2 Answering a Call

If you want to... Then...

use the handset Lift the handset. use a headset If the Headset button:

• is not lit, then press it.

• is lit, then press the Answer softkey or the line button of the

incoming call.

use the speakerphone Press the Answer softkey or the Speaker button. use the AutoAnswer feature The phone will automatically answer the call when your phone

receives it, if your administrator turned AutoAnswer on for your extension.

Related Topics

• Placing a Call, page 3-2

• Ending a Call, page 3-4

• Muting a Call, page 3-5

• Putting a Call on Hold, page 3-6

• Answering Calls on Another Extension Using Call Pickup, page 3-10

Ending a Call

Table 3-3 lists ways to end a call:

Ta b l e 3-3 Ending a Call

If you are using... Then...

the handset Hang up the handset.

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Chapter 3 Placing a Call and Other Basic Phone Tasks

Making Telephone Calls

Table 3-3 Ending a Call (continued)

If you are using... Then...

a headset Press the Headset button or the EndCall softkey. the speakerphone Press the Speaker button or the EndCall softkey.

Related Topics

• Placing a Call, page 3-2

• Answering a Call, page 3-4

• Transferring a Call to Another Extension, page 3-7

• Forwarding Calls to Another Extension, page 3-14

Muting a Call

You can mute the handset, headset, or speakerphone during a call. The mute feature temporarily disables your phone’ s microphone. Mute pre vents the party or parties on the other end of the line from hearing you, but does not interfere with your ability to hear them.

To mute a call, pre ss the Mute button. To disengage mute, press Mute again.

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Related Topics

• Placing a Call, page 3-2

• Answering a Call, page 3-4

• Ending a Call, page 3-4

• Putting a Call on Hold, page 3-6

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Chapter 3 Placing a Call and Other Basic Phone Tasks

Making Telephone Calls

Putting a Call on Hold

When you put a call on hold, the call remains active even though you and the other party cannot hear one anothe r. You can answer other call s w hil e a cal l is on hol d.

Note Engaging the Hold feature generates music or a beeping tone. For this reason,

avoid putting a conference call on hold.

Table 3-4 lists ways to use the Hold feature:

Ta b l e 3-4 Putting a Call on Hold

If you... Then...

want to put a call on hold Press the Hold softkey. want to resume a call on hold Press the Resume softkey. have multiple calls on hold Use the Navigation b utton to select the desired call befo re you press

Resume.

have multiple calls on multiple lines on hold

Press the line button for the line to which you want to switch and use the Navigation button to select the desired call. Press Resume.

If you cannot use the Navigation button because only one line displays on your phone’s LCD screen, press the line button next to the call that you want to resume.

3-6

If your phone opens a new line when you press the l ine button, press the EndCall softkey to return to the desired call.

Tip If you are using multiple lines, to see the phone number for

a call you have on hold, press the ? button followed by the line button of the call on hold.

Related Topics

• Placing a Call, page 3-2

• Answering a Call, page 3-4

• Ending a Call, page 3-4

• Muting a Call, page 3-5

• Transferring a Call to Another Extension, page 3-7

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Transferring a Call to Another Extension

Follow these steps to transfer a call to another phone.

Procedure

Step 1 During a call, press the Trnsfer softkey. This puts the call on hold. Step 2 Dial the number or office extension to which you want to transfer the call. Step 3 When it rings on the other end, press Trnsfer again. Or, when the party answers,

announce the call and then press Trnsfer.

Step 4 If you are using a handset, ha ng up.

If the party refuses the call, press the Resume softkey to return to the original call.

Related Topics

• Placing a Call, page 3-2

Making Telephone Calls

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• Answering a Call, page 3-4

• Ending a Call, page 3-4

• Storing and Retrieving a Call Using Call Park, page 3-9

• Forwarding Calls to Another Extension, page 3-14

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Making Telephone Calls

Redialing the Last Number Dialed

To redial the most recently dialed number, press the Redial softkey. Doing so without lifting the handset activates the speakerphone or headset.

T o redial a number from a line other th an your primary line, select the desired line button and then press Redial.

Related Topics

• Placing a Call, page 3-2

• Ending a Call, page 3-4

• How to Get Notified When a Busy Line is Available Using Cisco Call Back,

page 3-8

How to Get Notified When a Busy Line is Available Using Cisco Call Back

3-8

If you call an extension and the line is busy or the call goes unanswered, you can use the Cisco take a call.

Procedure

Step 1 Call an extension. While you hear the busy tone or ringing tone, press the

CallBack softkey. A CallBack activation confirmation message displays.

Note Y ou cannot acti vate call back notification if the called party has for warded

Step 2 Press the Exit softkey to close the confirmation screen or press th e Cancel softkey

to cancel the call back notification.

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Call Back feature to be notified when the extension is available to

all calls to another extension.

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Chapter 3 Placing a Call and Other Basic Phone Tasks

Step 3 To v erify the status of the call b ack notif ication, press the CallBack softkey while

your phone is idle. A confirmation message displays. Press the Exit softkey to close the confirmati on screen or press the Cancel softkey

to cancel call back notification.

Step 4 When the extension you called is available to receive a call, you receive an audio

and visual alert from your phone. Press Dial to dial the number.

Related Topics

• Placing a Call, page 3-2

• Answering a Call, page 3-4

• Ending a Call, page 3-4

• Redialing the Last Number Dialed, page 3-8

Making Telephone Calls

Storing and Retrieving a Call Using Call Park

Park a call when you want to store the call before retrie ving it f rom another phone in the Cisco CallManager system (for example, a phone in someone else’s office or in a conference room). Call park numbers are pre-configured for this purpose by your system administrator.

Procedure

Step 1 During an active call, press the more softkey until you see the Park tab. Step 2 Press Park. The LCD screen displays the special call park number at which the

call is stored. If the screen does not display a call park number, the call park feature is not available to you.

Step 3 Make a note of the call park number, then hang up. The call is parked at that

number, allowing you to retrieve it from another phone.

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Making Telephone Calls

Step 4 To retr ieve the parked call from any ph one in the Cisco CallManager system, dial

the call park number at which the call is parked.

Note You have a limited amount of time to retrieve the parked call before it

reverts to ringing at its original destination. See your system administrator for this time limit.

Related Topics

• Placing a Call, page 3-2

• Answering a Call, page 3-4

• Ending a Call, page 3-4

• Transferring a Call to Another Extension, page 3-7

Answering Calls on Another Extension Using Call Pickup

3-10

You can answer an incoming call that is ringing on a telephone extension other than your own by using the call pickup feature.

There are two types of call pickup available on the Cisco IP Phone, as described in these topics:

• How to Pick Up Calls Within Your Group, page 3-11

• How to Pick Up Calls Outside of Your Group, page 3-11

Note Call pickup and group call pickup are opti onal features configur ed by your system

administrator; your phone does not support these features by default.

Related Topics

• Placing a Call, page 3-2

• Answering a Call, page 3-4

• Ending a Call, page 3-4

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• Putting a Call on Hold, page 3-6

• Redialing the Last Number Dialed, page 3-8

How to Pick Up Calls Within Your Group

Call pickup allows you to pick up incoming calls within your own group. A “group” in this sense is any consolidation of Cisco IP Phone extensions, as defined by your system administrator. For example, your group might contain co-workers in neighboring offices or cubes.

Activate call pickup so that an incoming call delivered to another extension in your group rings on your extension.

Procedure

Step 1 Press any available line button on your Cisco IP Phone. Step 2 Press the PickUp softkey. The call now rings on your phone. Step 3 Answer the incoming call.

Making Telephone Calls

Tip If there is more than one incoming call involved when you activate call pickup,

the first unanswered call will ring at your phone.

Related Topics

• Storing and Retrieving a Call Using Call Park, page 3-9

• How to Pick Up Calls Outside of Your Group, page 3-11

How to Pick Up Calls Outside of Your Group

Group call pickup allows y ou to pick up incoming calls withi n your o wn group or in other groups. A “group” might contain co-workers in neighboring offices or cubes.

You must dial the appropriate call pickup group number when using this feature. A call pickup group number is provided to you by your system administrator.

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3-11

Using Speed Dial

Step 1 Press any available line button. Step 2 Press the GPickUp softkey. Step 3 Dial the required call pickup group number. Step 4 Answer the incoming call that is redirected to your phone. Step 5 To pick up a call using a different call pickup group number, hang up and begin

Tip If there is more than one incoming call involved when you activate group call

Chapter 3 Placing a Call and Other Basic Phone Tasks

Procedure

again at Step 1.

pickup, you receive the f irst unanswered cal l. If there is no u nanswered call in the group, or if you dial an invalid group number, you receive a fast busy tone.

Related Topics

• Storing and Retrieving a Call Using Call Park, page 3-9

• How to Pick Up Calls Within Your Group, page 3-11

Using Speed Dial

The buttons to the right of the LCD screen on your Cisco IP Phone can be used as phone lines or as speed dial buttons, as determined by your system admin istrator. You can assign phone numbers and text labels to speed di al buttons using the Cisco CallManager User Options web pages.

Unlike the Fast Dial feature (see the “Using Fast Dials” section on page 5-12), Speed Dial does not require subscribing to or using a service.

Note If you are using one or more Cisco IP Phone 7914 Expansion Modules, you can

access extra speed dial or line buttons. To configure speed dial buttons for your Expansion Module, follow the steps in the procedure below.

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Chapter 3 Placing a Call and Other Basic Phone Tasks

Follow these instructions to set up your speed dial buttons.

Before You Begin

section on page 1-16.

Procedure

Step 1 From the User Options web pa ge, click Add/Update your Speed Dials.

The Add/Update Your Speed Dials page appears. Y ou will see a section for setting speed dials on your phone. If you hav e one or mo re Expansion Modul es, you will see another section for setting speed dials for each of your Expansion

Step 2 In an available Speed Dial box, enter a phone number or extension that you want

to associate to one of your speed dial buttons.

Note Be sure to enter the number exactly as you would if you were to call that

number. For example, include an access code such as 9 or the area code, if necessary.

Using Speed Dial

“Logging In to the User Options Web Pages”

Modules.

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Step 3 In each corresponding Display T ext box , enter a text label that you w ant displayed

on your phone’ s LCD screen. Y ou can enter a maximum of 30 characters for phone base text and 14 characters for Expansion Module text.

Step 4 Click Update to acti v ate ne w speed dial b uttons and to display the correspon ding

text on your phone’s LCD screen. Your LCD screen(s) and lighted buttons will reset.

Step 5 When you are finished, click Return to the Menu or Log Off at the bottom of the

page.

Note If your phone uses Cisco CallManager Extension Mobility, you will need

to log out and back in to the extension mobility service on your phone before the changes take effect.

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Forwarding Calls to Another Extension

Related Topics

• Using Fast Dials, page 5-12

• Making Telephone Calls, page 3-1

Forwarding Calls to Another Extension

Call forwarding allows you to redirect all incoming calls from your Cisco

IP Phone to another number. Use call forwarding to:

• Send incoming calls to another number where you can answer the calls (for

example, if you are going to be working in an alternate office).

• Send incoming calls directly to voice mail. Your desk phone does not ring

when calls are routed to your voice mail through the call forwarding feature.

Call forwarding can send your calls to another IP Phone or to a traditional analog phone.

If there is no answer at the forwarded number, either a person or voice mail, the call will be sent back to your voice mail system.

Related Topics

• Setting Up Call Forwarding on Your Phone, page 3-14

• Setting Up Call Forwarding When Not at Your Phone, page 3-15

• Canceling Call Forwarding, page 3-16

Setting Up Call Forwarding on Your Phone

Follow these steps to set up call forwarding on your phone.

Procedure

Step 1 Press the CFwdAll softkey. You should hear two beeps. Step 2 Enter the number to which you want to forward all of your calls, exactly as you

would if you were placing a call to that number.

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Chapter 3 Placing a Call and Other Basic Phone Tasks

For example, enter an access code such as 9 or the area code, if necessary. Your system administrator might restrict the call forwarding feature to n umbers wit hin your company.

After you enter the number, an animated phone icon with a flashing right arrow appears in the upper-right corner of the LCD screen. The LCD screen also displays a message confirming the number or extension to which your calls are being forwarded.

Step 3 To cancel call forwarding, press the CFwdAll softkey.

Tips

• To set up call forwarding when not at your phone, see the “Setting Up Call

Forwarding When Not at Your Phone” section on page 3-15.

• To use call forwarding to send all of your incoming calls directly to your

voice mail without causing your desk phone to ring, see the

Forwarding When Not at Your Phone” section on page 3-15.

Related Topics

• Forwarding Calls to Another Extension, page 3-14

• Setting Up Call Forwarding When Not at Your Phone, page 3-15

• Canceling Call Forwarding, page 3-16

Forwarding Calls to Another Extension

“Setting Up Call

Setting Up Call Forwarding When Not at Your Phone

If you are away from your phone, use the Cisco CallManager User Options web pages to set up call forwarding.

Before You Begin

section on page 1-16.

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“Logging In to the User Options Web Pages”

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Forwarding Calls to Another Extension

Procedure

Step 1 From the User Options web page, click Forward all calls to a differ ent number.

The Forward Your Call s page appea rs.

Step 2 Check the check box next to the line from which you want your incoming calls

forwarded.

Step 3 Choose where to send calls:

• To send calls directly to voice mail, and not ring your phone, choose

Voice

• To send calls to a specific number, choose this number and enter the phone

number or extension in the box provided. Be sure to enter the number exactly as you would if you were to call that

number. For example, enter an access code such as 9 or the area code, if necessary. Your system administrator might restrict the call forwarding feature to numbers within your company.

Step 4 Click Update.

Chapter 3 Placing a Call and Other Basic Phone Tasks

Mail.

Related Topics

• Forwarding Calls to Another Extension, page 3-14

• Setting Up Call Forwarding on Your Phone, page 3-14

• Canceling Call Forwarding, page 3-16

Canceling Call Forwarding

Yo u can cancel call forwarding from either your phone or on the web. To cancel call forwarding from your phone, press the CFwAll softkey. To cancel call forwarding when you are away from your phone, perform the

following procedure.

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Before You Begin

section on page 1-16.

Procedure

Step 1 From the User Options web page, click Forward all calls to a differ ent number.

The Forward Your Call s page appea rs.

Step 2 Clear the checkbox next to the line for which you want to cancel call forwarding. Step 3 Click Update.

Related Topics

• Forwarding Calls to Another Extension, page 3-14

• Setting Up Call Forwarding on Your Phone, page 3-14

• Setting Up Call Forwarding When Not at Your Phone, page 3-15

Making Conference Calls

“Logging In to the User Options Web Pages”

Making Conference Calls

Your Cisco IP Phone supports conference calls, enabling you to talk with multiple parties at the same time. When you are on a conference call, you can use regular phone features such as Mute, Hold, Transfer, and speakerphone.

This section covers the following topics:

• Placing a Conference Call, page 3-18

• Using Meet-Me Conferences, page 3-18

• Conferencing by Barging in on Established Conversations, page 3-20

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Making Conference Calls

Placing a Conference Call

Follow these steps to turn a call into a conference call.

Procedure

Step 1 During a call, press the more softkey and then the Confrn softkey. Doing so

automatically activates a new line and puts the first party on hold.

Step 2 Place a call to another number or extension. Step 3 When the call connects, press Confrn again to add the new party to the conference

call. Repeat these steps to add parties to the conference call. Once the conference call initiator disconnects, no additional parties can be added. You can drop the last party added by pressing the RmLstC softkey.

Chapter 3 Placing a Call and Other Basic Phone Tasks

Related Topics

• Making Conference Calls, page 3-17

• Using Meet-Me Conferences, page 3-18

• Conferencing by Barging in on Established Conversations, page 3-20

Using Meet-Me Conferences

Your Cisco IP Phone supports Meet-Me conferences. A Meet-Me conference allows other callers to dial into the conference call. A Meet-Me conference requires a special conference number which is pre-configured for this purpose by your system administrator.

This section covers these topics:

• Establishing a Meet-Me Conference, page 3-19

• Joining a Meet-Me Conference, page 3-19

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Establishing a Meet-Me Conference

Follow these steps to establish a Meet-Me conference call.

Before You Begin

Contact your system administrator for the necessary Meet-Me conference number or numbers.

Procedure

Step 1 Press the more softkey twice to display the Meet-Me tab. Step 2 Press the Meet-Me softkey. Step 3 Dial the Meet-Me conference number. Step 4 Follow the voice instructions to establish the Meet-Me conference.

Related Topics

• Making Conference Calls, page 3-17

Making Conference Calls

• Placing a Conference Call, page 3-18

• Using Meet-Me Conferences, page 3-18

• Conferencing by Barging in on Established Conversations, page 3-20

• Joining a Meet-Me Conference, page 3-19

Joining a Meet-Me Conference

To join a Meet-Me conference, simply dial the Meet-Me conference number provided by the Meet-Me conference initiator. You are connected to the conference once the conference initiator has dialed in and e stabli shed the conference. You do not need to press the Meet-Me softkey on your Cisco

IP Phone.

Related Topics

• Making Conference Calls, page 3-17

• Placing a Conference Call, page 3-18

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Making Conference Calls

• Using Meet-Me Conferences, page 3-18

• Conferencing by Barging in on Established Conversations, page 3-20

• Establishing a Meet-Me Conference, page 3-19

Conferencing by Barging in on Established Conversations

The Barge feature lets you add yourself to a call in progress on a shared line appearance.

If the party whose call you barged put s the call on hold, puts it in a co nference, or transfers it, you are disconnected from the call .

Note You cannot be on two barged calls at the same time. You cannot put a barged call

on hold and resume the call. You cannot answer a second line while on a barged call.

Procedure

3-20

Step 1 Select an active call on one of your shared lines. Step 2 Press the Barge softkey.

The phone creates a conference call and sends a beep tone to all the members of the conference to indicate that the barge occurred and that the conference started.

Step 3 To end the conference, hang up.

When you hang up, the remaining parties receive a disconnect tone, and the original call continues.

Related Topics

• Making Conference Calls, page 3-17

• Placing a Conference Call, page 3-18

• Using Meet-Me Conferences, page 3-18

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Using Voice Mail

Y our ph one administrator chooses the v oice mail system that your phone uses. Fo r information on how to use your v oice mail system, refer to the d ocumentation that came with it. For example, if your admini strator conf igured your pho ne system to work with Cisco Unity, you would refer to the Cisco Unity documentation about working with your voice mail.

Your Ci sco IP Phone indicates that you have one or more new voice mail messages by providing the following cues:

• The red light on your handset remains lit. (Thi s indicator can v ary, depending

on the how the message waiting indicator lamp is configured. See the

“Adjusting the Message Waiting Indicator Light” section on page 2-4.)

• A flashing envelope icon displays next to the appropriate line appearance on

the LCD screen.

• A text message on the LCD screen displays.

To set up voice mail, press the Messages button on your Cisco IP Phone and follow the voice instructions. Your system administrator will provide you with a default password. For security reaso ns, you should chan ge your defaul t password as soon as possible.

T o access voice mail, press the Messages button and follow the voice instructions.

Using Voice Mail

Viewing and Dialing from the Phone Logs

If your phone display indicates that you hav e missed calls, you can use the Missed Calls option on the Directory menu to view your call history and to call back the person whose call you missed. Likewise, you can view call histories and place calls from the Received Calls and Placed Calls directories.

If the network shuts down or is reset, you might lose your call history records. If you use Cisco CallManager Extensio n Mobili ty

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Viewing and Dialing from the Phone Logs

Chapter 3 Placing a Call and Other Basic Phone Tasks

(see the “Logging Into Your Extension from Any Phone Using the Cisco

CallManager Extension Mobility Feature” section on page 4-1), the call history is

only available for times you are logged into the phone. Also, there is a limit on the number of call history records that can be stored. Your system administrator can provide information on this limit.

You can delete all records in the Missed, Received, or Placed directories. From the Directories menu, use the Navigation button to select the directory that you want to delete and press the Clear softkey.

Follow these steps to view or dial from a call log on your phone:

Procedure

Step 1 Press the Directories button. Step 2 Use the Navigation button to select the desired directory from the Directories

menu, then press the Select softkey.

Step 3 To place a call from any directory, use the Navigation button to select the record,

then press the Dial softkey.

Note Yo u might need to us e the EditDial softkey to add digits to the front of

the number. For example, if the call was from an outside, long-distance caller, you might need to add the digits 9-1 to the front of the number. Then, press the Dial softkey.

3-22

Step 4 Press the Exit softkey twice to exit the Directory menu.

Related Topics

• Searching and Dialing from the Phone Directory, page 3-23

• Making Telephone Calls, page 3-1

• Using Fast Dials, page 5-12

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Searching and Dialing from the Phone Directory

Your phone may come configured with a corporate or local phone directory. This directory is searchable and allows you to find and dial phone numbers of colleagues easily.

Follow these steps to view or dial from a directory in your company.

Procedure

Step 1 Press the Directories button. Step 2 Use the Navigation button to select the desired directory from the Directories

menu, then press the Select softkey.

Step 3 Enter search criteria to retrieve a record (see the “Navigating on Your Phone”

section on page 1-11 for information on entering characters into your phone.)

Step 4 To place a call from any directory, use the Navigation button to select the record,

then press the Dial softkey.

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Note Yo u might need to us e the EditDial softkey to add digits to the front of

the number. For example, if the call was from an outside, long-distance caller, you might need to add the digits 9-1 to the front of the number. Then, press the Dial softkey.

Step 5 Press the Exit softkey twice to exit the Directory menu.

Related Topics

• Viewing and Dialing from the Phon e Logs, pag e 3-21

• Making Telephone Calls, page 3-1

• Using Fast Dials, page 5-12

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Chapter 3 Placing a Call and Other Basic Phone Tasks

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CHAPTER

Logging Into Your Extension from Any Phone Using the Cisco CallManager Extension Mobility Feature

Your system administrator might provide you with a service called Cisco

CallManager Extension Mobility . This service allo ws you to associate your phone number and user profile with any Cisco IP Phone. When you use your Cisco

CallManager Exten sion Mobility personal identification number (PIN) to log in to a Cisco you have established from the Cisco CallManager User Options web pages, are associated with that phone.

Note For information about the User Options web pages, see Chapter 1, “Customizing

Yo ur Phone From the User Options Web Pages”.

IP Phone, your assigned telephone number, and the settings that

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Cisco CallManager Ex tensio n Mobility is useful to you if you do not routinely conduct business in the same office space every day.

Yo ur system administrator will inform you whether this service is available to you.

If you are logged out of a Cisco IP Phone that has the Cisco CallManager Extension Mobility feature configured for it, you will not be able to make calls, receive calls, or check v oice mail messages from that ph one until you log in. Also, Cisco CallManager Extension Mobility might automatically log you out after a certain amount of time. This time limit is established by your system administrator. Therefore, it is recommended that you log in to your phone at the

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Chapter 4 Logging Into Your Extension from Any Phone Using the Cisco CallManager Extension Mobility Feature

Logging in to Cisco CallManager Extension Mobility

beginning of every day. If you hear a busy signal after pressing the Messages button or any ke y on the touch tone k ey pad, then y ou must log in before using the phone.

Wit h Cisco CallManager Extension Mobility, you can be logged into only one phone at a time. If you want to use another phone, you must log out of the first phone.

Your Cisco CallManager Extension Mobility profile does not maintain ring type, contrast settings, and volume settings; configure these settings directly on the Cisco

IP Phone. This section covers the following topics:

• Logging in to Cisco Cal lManager Extension Mobility, page 4-2

• Logging Out of Cisco CallMa nager E xtension Mobilit y, page 4-4

• Changing Your Cisco CallManager Extension Mobility PIN, page 4-5

Logging in to Cisco CallManager Extension Mobility

4-2

To log in to Cisco CallManager Extension Mobility, perform the following steps. Your system administrator will provide you with the necessary user ID and personal identification number (PIN).

Tip It is recommended that you log in to your p hone at the be ginning of t he work d ay.

This practice ensures that your user device profile gets loaded on your phone. If you make changes to your profile, the changes will apply wherever you log in.

Procedure

Step 1 Press the Services button on your Cisco IP Phone. Step 2 From the Services menu, use the Navigation button to select the login option for

extension mobility. Then, press the Select softkey.

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Logging in to Cisco CallManager Extension Mobility

Note Your system administrator chooses the name for your particular

extension mobility service. These options might display on the Settings menu of your phone LCD screen as “extension mobility service,” for example.

Step 3 Enter your user ID. For information on entering letters on your phone, see the

“Navigating on Your Phone” section on page 1-11.

Step 4 Use the Navigation button to scroll down to the PIN prompt and enter your PIN. Step 5 Press the submit softkey.

The Cisco IP Phone to which you have logged in now adopts your user profile information, including your speed dials and established services. The phone also becomes associated with your phone number . If you login while t he receiver is off hook, the changes will not take effect until you hang up.

You may be prompted to select the device profile to use. Use the Navigation button to scroll to the device and click the Select softkey.

Step 6 Press the Exit softkey to return to the previous screen.

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Related Topics

• Logging Out of Cisco CallMa nager E xtension Mobilit y, page 4-4

• Changing Your Cisco CallManager Extension Mobility PIN, page 4-5

• Logging Into Your Extension from Any Phone Using the Cisco CallManager

Extension Mobility Feature, pa ge 4-1

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Logging Out of Cisco CallManager Extension Mobility

When you are ready to log out of Cisco CallManager Extension Mobili t y, follow these steps.

Procedure

Step 1 Press the Services button on your phone. Step 2 Use the Navigation button to select the logout option for Cisco Ca llMa nage r

Extension

Step 3 Press the Select softkey. Step 4 The phone might display “Do you want to log out <your UserID>?” If it does,

select Yes.

Step 5 Press the Exit softkey to return to the previous screen.

Mobility.

4-4

Related Topics

• Logging Into Your Extension from Any Phone Using the Cisco CallManager

Extension Mobility Feature, pa ge 4-1

• Logging in to Cisco Cal lManager Extension Mobility, page 4-2

• Changing Your Cisco CallManager Extension Mobility PIN, page 4-5

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Changing Your Cisco CallManager Extension Mobility PIN

To change your Cisco CallManager Extension Mobility PIN, use the Cisco

CallManager User Options web pages:

Note Changing your PIN will effect any service that requires a PIN, such as Personal

Address Book and Personal Fast Dials. If you use these services and change your PIN, you must update those services before you can use them.

Before You Begin

section on page 1-16.

Procedure

“Logging In to the User Options Web Pages”

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Step 1 From the User Options main menu, click Change your PIN. Step 2 Enter your current PIN and a new PIN in the required fields, then click Update. Step 3 When you are finished, click Return to the Menu or Log Off at the bottom of the

page.

Related Topics

• Logging Into Your Extension from Any Phone Using the Cisco CallManager

Extension Mobility Feature, pa ge 4-1

• Logging in to Cisco Cal lManager Extension Mobility, page 4-2

• Logging Out of Cisco CallMa nager E xtension Mobilit y, page 4-4

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Chapter 4 Logging Into Your Extension from Any Phone Using the Cisco CallManager Extension Mobility Feature

Changing Your Cisco CallManager Extension Mobility PIN

4-6

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CHAPTER

Managing Your Contacts

Your Cisco IP Phone might supply several different features to help you manage your phone contacts: a personal address book, a Cisco Personal Address Book service, and the Personal Fast Dials service.

The Personal Address Book allows you to store names and numbers of your common contacts. From your Cisco IP Phone, you can use the Personal Address Book service to look up entries, make a selection, and press a softkey to dial the selected number.

With the Personal F ast Dials service, you can assign in dex numbers (from 1 to 99) for quick dialing from your Cisco IP Phone. You can assign index numbers either to Personal Address Book entries or to directory entries that you add that do not correspond to the address book. You can assign and remove the Personal Fast Dials entries from your phone or the Cisco IP Phone User Options application.

IP phone synchronizer, the

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Note The exact names of the Personal Address Book and Personal Fast Dials

services may vary, depending on how your system administrator configured the services.

With the Personal Directory synchronization tool, you can synchronize the Microsoft Windows address book, Microsoft Outlook and/or your Outlook Express address book entries stored on your computer with the Cisco

CallManager dire ctory. These features are optional. Talk to your phone administrator about which

features are available to you.

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Chapter 5 Managing Your Contacts

Managing Your Personal Address Book

Related Topics

• Managing Your Personal Address Book, p age 5-2

• Dialing a Personal Address Book Entry, page 5-9

• Using the Cisco IP Phone Address Book Synchronizer, page 5-9

• Using Fast Dials, page 5-12

• Using Speed Dial, page 3-12

Managing Your Personal Address Book

You can set up and maintain a personal address book that contains listings for people internal and external to your company. You can also assign Fast Dial codes to personal address book entries and dial those codes in place of phone numbers.

Related Topics

• Creating a New Address Book Entry on the Web, page 5-4

• Searching for or Editing a Personal Address Book Entry on the Web, page 5-5

• Searching Personal Address Book Entries on Your Phone, page 5-6

• Editing a Personal Address Book Entry on Your Phone, page 5-7

• Deleting an Address Book Entry on the Web, page 5-8

Subscribing to Personal Address Book

The Personal Address Book service allows you to look up address book entries and to dial a chosen number by pressing a softkey on your phone.

Before You Begin

section on page 1-16.

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“Logging In to the User Options Web Pages”

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Chapter 5 Managing Your Contacts

Procedure

Step 1 From the User Options Menu window in the Cisco IP Phone User Options

application, choose a device to configure, such as your primary phone.

Step 2 Click the Configure your Cisco IP Phone Services link.

The Cisco IP Phone Services window displays.

Step 3 Choose the service as named by your system administrator; for example, My

Address Book.

Step 4 Click Continue. Step 5 Enter the appropriate service information. An asterisk indicates required fields.

For a description of each field, click the Description link next to the field.

Step 6 Click Subscribe.

Related Topics

• Creating a New Address Book Entry on the Web, page 5-4

Managing Your Personal Address Book

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• Searching for or Editing a Personal Address Book Entry on the Web, page 5-5

• Searching Personal Address Book Entries on Your Phone, page 5-6

• Editing a Personal Address Book Entry on Your Phone, page 5-7

• Deleting an Address Book Entry on the Web, page 5-8

• Managing Your Personal Address Book, p age 5-2

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Chapter 5 Managing Your Contacts

Managing Your Personal Address Book

Creating a New Address Book Entry on the Web

Follow these steps to create a new address book entry.

Before You Begin

section on page 1-16.

Procedure

Step 1 From the User Options web page, click Configure y our Cisco Personal Address

Book. The Find/List Personal Address Book Entries page appears.

Note You can add entries manually or use a synchronizer application to

automatically import entries from your Microsoft Outlook address book. To obtain the synchronizer, contact your system administrator.

“Logging In to the User Options Web Pages”

5-4

Step 2 Click Add a New Entry.

The Address Book Entry window appears.

Step 3 Enter information in the desired fields and click Insert. Step 4 When you are finished:

• Click Return to Search, Fast D i a l s , or Add a New Entry to continue

working in the Find/List Address Book Entries page.

• To exit, click Return to the Menu or Log Off at the bottom of the page.

Related Topics

• Subscribing to Personal Address Book, page 5-2

• Searching for or Editing a Personal Address Book Entry on the Web, page 5-5

• Searching Personal Address Book Entries on Your Phone, page 5-6

• Editing a Personal Address Book Entry on Your Phone, page 5-7

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Chapter 5 Managing Your Contacts

Managing Your Personal Address Book

• Deleting an Address Book Entry on the Web, page 5-8

• Managing Your Personal Address Book, p age 5-2

Searching for or Editing a Personal Address Book Entry on the Web

Follow these steps to search for an address book entry. After you find the entry, you can modify or delete the entry, if necessary.

Before You Begin

section on page 1-16.

Procedure

Step 1 From the User Options web page, click Configure y our Cisco Personal Address

Book.

“Logging In to the User Options Web Pages”

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The Find/List Personal Address Book Entries page appears.

Step 2 Enter the name you that want to find b y First Name, Last Name, or Nickname and

click Find; you can enter partial or complete information in any search field (wildcard symbols such as * are implicit and do not need to be entered.)

If you want to view all entries in your address book, click Find without entering a name.

Step 3 Click on any portion of the person’s name to display the complete entry or enter

more search information to further refine your search.

Step 4 If you want to edit any of the informatio n, make the necessary changes, and click

Update.

Related Topics

• Creating a New Address Book Entry on the Web, page 5-4

• Subscribing to Personal Address Book, page 5-2

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Chapter 5 Managing Your Contacts

Managing Your Personal Address Book

• Searching Personal Address Book Entries on Your Phone, page 5-6

• Editing a Personal Address Book Entry on Your Phone, page 5-7

• Deleting an Address Book Entry on the Web, page 5-8

• Managing Your Personal Address Book, p age 5-2

Searching Personal Address Book Entries on Your Phone

Use the following procedure to find a personal address book entry.

Procedure

Step 1 Press the services butt o n .

The phone displays the services that have been configured for your phone.

Step 2 Use the navigation button to highlight the option that corresponds to the My

Address Book service and press the Select softkey.

5-6

Tip The exact service name may vary, depending on how your system

administrator configured the service.

Step 3 Perform one of the following actions:

• T o display a specific name, enter the name using your phone keypad and press

the Submit softkey. All names that match your search criteria will display.

• To display all your address book entries, press the Submit softkey.

Step 4 Using the navigation butt on, highlight the entry that you want an d press the Select

softkey.

Related Topics

• Creating a New Address Book Entry on the Web, page 5-4

• Searching for or Editing a Personal Address Book Entry on the Web, page 5-5

• Subscribing to Personal Address Book, page 5-2

• Editing a Personal Address Book Entry on Your Phone, page 5-7

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Chapter 5 Managing Your Contacts

Managing Your Personal Address Book

• Deleting an Address Book Entry on the Web, page 5-8

• Managing Your Personal Address Book, p age 5-2

Editing a Personal Address Book Entry on Your Phone

Use the following procedure to edit a Personal Address Book entry.

Procedure

Step 1 Find the entry that you want to edit as described in “Editing a Personal Address

Book Entry on Your Phone” section on page 5-7.

Step 2 Press the Edit softkey.

The phone displays the Personal Address Book information for that entry.

Step 3 Perform one of the following actions:

• To edit the first name, last name, or nickname for this entry, press the Name

softkey.

• To edit the home, work, or mobile numbers, press the Phone softkey.

Step 4 Make your changes and press the Submit softkey.

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The phone displays a message that your change is successful.

Step 5 Press the OK softkey.

Related Topics

• Creating a New Address Book Entry on the Web, page 5-4

• Searching for or Editing a Personal Address Book Entry on the Web, page 5-5

• Searching Personal Address Book Entries on Your Phone, page 5-6

• Subscribing to Personal Address Book, page 5-2

• Deleting an Address Book Entry on the Web, page 5-8

• Managing Your Personal Address Book, p age 5-2

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Managing Your Personal Address Book

Deleting an Address Book Entry on the Web

Follow these steps to delete an address book entry.

Before You Begin

section on page 1-16.

Procedure

Step 1 Find the entries you want to delete (see the “Searching for or Editing a Personal

Address Book Entry on the Web” section on page 5-5.)

Step 2 To delete an individual entry, check the checkbox next to the entry.

To delete all entries displayed as a result of your search, check the checkbox in the heading bar above the individual entries. Doing so automatically selects each of the displayed entries.

Step 3 Click Delete Selected.

“Logging In to the User Options Web Pages”

Chapter 5 Managing Your Contacts

5-8

Related Topics

• Creating a New Address Book Entry on the Web, page 5-4

• Searching for or Editing a Personal Address Book Entry on the Web, page 5-5

• Searching Personal Address Book Entries on Your Phone, page 5-6

• Editing a Personal Address Book Entry on Your Phone, page 5-7

• Subscribing to Personal Address Book, page 5-2

• Managing Your Personal Address Book, p age 5-2

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Chapter 5 Managing Your Contacts

Dialing a Personal Address Book Entry

Use the following procedure to dial a Personal Address Book entry.

Procedure

Step 1 Find the entry that you want to dial as described in “Editing a Personal Address

Book Entry on Your Phone” section on page 5-7.

Step 2 Use the navigation button t o choose the directory number that you want to di al and

press the Dial softkey.

Related Topics

• Creating a New Address Book Entry on the Web, page 5-4

• Managing Your Personal Address Book, p age 5-2

Using the Cisco IP Phone Address Book Synchronizer

You can synchronize your Microsoft Outlook and/or your Outlook Express address book entries with the directory in Cisco Cisco

IP Phone Address Book Synchronizer.

• Installing the Cisco IP Phone Address Book Synchronizer, page 5-9

• Configuring the Cisco IP Phone Address Book Synchronizer, page 5-11

Installing the Cisco IP Phone Address Book Synchronizer

To install Cisco IP Phone Address Book Synchronizer, perform the following steps.

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CallManager using the

5-9

Using the Cisco IP Phone Address Book Synchronizer

Before You Begin

Y ou need to get the Cisco IP Phone Address Book Synchronizer installer f ile from your system administrator.

Procedure

Step 1 Double-click the TabSyncInstall.exe file provided by your system administrator.

The Welcome to Cisco IP Phone Address Book Synchronizer window displays.

Step 2 Click Next.

The License Agreement window displays.

Step 3 Read the license agreement information, and click Yes to accept.

The Choose Destination Location window displays.

Step 4 Choose the directory in which you want to install the application and click Next.

The Start Copying Files window displays.

Step 5 Verify that you have chosen the correct directory, and click Next.

The installation wizard installs the application to your computer. When the installation is complete, the InstallShield Wizard Complete window displays.

Step 6 Click Finish.

For information on configuring the Cisco IP Phone Address Book Synchronizer, see

“Configuring the Cisco IP Phone Address Book Synchronizer” section on

page 5-11.

Chapter 5 Managing Your Contacts

5-10

Related Topics

• Configuring the Cisco IP Phone Address Book Synchronizer, page 5-11

• Using the Cisco IP Phone Address Book Synchronizer, page 5-9

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Chapter 5 Managing Your Contacts

Using the Cisco IP Phone Address Book Synchronizer

Configuring the Cisco IP Phone Address Book Synchronizer

Use the following steps to configure the Cisco IP Phone Address Book Synchronizer and to synchronize your address book.

Procedure

Step 1 Open the Cisco IP Phone Address Book Synchronizer.

If you accepted the default installation directory, you can open the application by choosing Start > Programs > Cisco > IP

Step 2 To configure user information, click the Password button.

The Cisco IP Phone User window displays.

Step 3 Enter the Cisco IP phone user name and password and click OK. Step 4 To configure synchronization rules, click the Rules Options button. Step 5 Choose the synchronization method that you want to use and click OK. Step 6 To configure Cisco CallManager information, click the CCM Server button.

The Configure Cisco CallManager Web Server window displays.

Step 7 Enter the IP address or host name of the Cisco CallManager and click OK.

Phone Address Synchronizer.

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If you do not have this information, contact your system administrator.

Step 8 Click the Password button.

The Cisco IP Phone User window displays.

Step 9 Enter your user identification and password for the Cisco IP Phone User Options

application.

Step 10 To start the directory synchronization process, click the Synchronize button.

The Synchronization Status window provides information on the status of the address book synchronization. If you chose the user intervention for duplicate entries rule and you have duplicate address book entries, the Duplicate Selection window displays. Choose the entry that you want to include in your Personal Address Book and click OK.

Step 11 When synchronization completes, click Exit to close the Cisco IP Phone Address

Book Synchronizer.

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Using Fast Dials

Related Topics

• Using the Cisco IP Phone Address Book Synchronizer, page 5-9

• Installing the Cisco IP Phone Address Book Synchronizer, page 5-9

Using Fast Dials

With Personal Fast Dials, you can assign index numbers (from 1 to 99) to phone numbers for quick dialing from your Cisco IP phone.

To use Personal Fast Dials, you must subscribe to the Fast Dials service and use either your phone or the USer Options web pages to assign fast dial numbers.

Related Topics

• Subscribing to Personal Fast Dials, page 5-12

• Assigning Fast Dial Codes to Phone Numbers on the Web, page 5-13

• Removing Personal Fast Dials Entries on the Web, page 5-15

• Creating a Personal Fast Dials Entry for a Number in Your Personal Address

Book on Your Phone, page 5-16

• Creating a Personal Fast Dial Entry for a Non-Address Book Directory

Number on Your Phone, page 5-17

• Removing a Personal Fast Dials Entry on Your Phone, page 5-19

Chapter 5 Managing Your Contacts

• Dialing a Personal Fast Dials Entry, page 5-20

Subscribing to Personal Fast Dials

To subscribe to the Personal Fast Dials service, perform the following steps.

Before You Begin

section on page 1-16.

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“Logging In to the User Options Web Pages”

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Chapter 5 Managing Your Contacts

Procedure

Step 1 From the User Options Menu window in the Cisco IP Phone User Options

application, choose a device to configure, such as your primary phone.

Step 2 Click the Configure your Cisco IP Phone Services link.

The Cisco IP Phone Services window displays.

Step 3 Choose the service as named by your system administrator; for example My Fast

Dials and click Continue.

Step 4 Enter the appropriate service information. An asterisk indicates required fields.

For a description of each field, click the Description link next to the field.

Step 5 Click Subscribe.

Assigning Fast Dial Codes to Phone Numbers on the Web

The Fast Dial feature allows you to assign a fast dial code to a phone number for easier dialing. Unlike speed dial, the fast dial feature is not limited by the availabilit y of line buttons on y our Cisco IP Phone. In stead, fast dia l codes are one or two number codes (1 to 99) that you dial instead of a complete phone number.

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5-13

Using Fast Dials

Step 1 Begin by searching for the address book entry to which the phone number

Step 2 Next, click the fast dial icon that corresponds to the appropriate entry.

Step 3 In the Fast Dial Association area, choose a fast dial code for this entry from the

Step 4 In the Directory Number Association area, select an address book entry. For

Step 5 If the phone number to which you want to assign a fast dial code

Chapter 5 Managing Your Contacts

Follow these steps to assign a fast dial code to a phone number.

Procedure

belongs. See the

Web” section on page 5-5 for instructions.

The Add a New Fast Dial Entry pop-up window appears.

Note If no fast dial icon is displayed, y ou have not entered a phone number for

that person’s address book entry yet. In this case, click on the person’s name to modify the entry.

“Index” drop-down list. Choose any fast dial code number not already assigned.

example, select “John Smith.”

• already exists in your personal address book—click o n the Directory Number

drop-down list to choose the phone nu mber . Choose H for a home number , W for a work number, or M for a mobile phone number. For example, choose “W-4321” for John Smith’s work number.

“Searching for or Editing a Personal Address Book Entry on t he

5-14

• does not exist in your address book, enter the phone number in the “Enter a

directory number” field.

Note Be sure to enter the number exactly as you would if you were to call

that number . For example, includ e an access code such as 9 or the area code, if necessary.

Step 6 Click Insert and close the window. Step 7 From the Find/List Address Book Entries page, click Fast D i a ls.

On the line that corresponds to the index (fast dial code number) that you chose, you will see a name or phone number:

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Chapter 5 Managing Your Contacts

• If you chose an existing entry from your address book, then you can see the

person’s nickname (or first and last name if no nickname is available). The initial M, W, or H (mobile, work, or home phone number, respectively) is displayed next to the person’s name.

• If you chose to enter a new phone number for someone already included in

your personal address book (instead of choosing an existing phone number), you will see the phone number that you entered next to the fast dial code.

Tip If the person to whom you want to assign a fast dial code is not included in your

personal address book, do the following: Click on Fast Dials on the bottom of the Find/List Address Book Entries page, then cli ck any “Unassigned” f ast dial listing to display the Add a New Fast Dial Entry pop-up window. Follow the above instructions, omitting Step 3.

Removing Personal Fast Dials Entries on the Web

Use the following procedure to remove and entry from your personal fast dial list.

Before You Begin

section on page 1-16.

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“Logging In to the User Options Web Pages”

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5-15

Using Fast Dials

Step 1 From the User Options Menu window in the Cisco IP Phone User Options

Step 2 Click the Configure your Cisco Personal Address Book link.

Step 3 Click the Fas t D i a l s link. Step 4 Check the checkboxes next to the entries that you want to remove. To choose the

Step 5 Click the Delete butt o n .

Step 6 To unassign the chosen entries, click OK.

Chapter 5 Managing Your Contacts

Procedure

application, choose a device to configure, such as your primary phone.

The Find and List Personal Address Book Entries window displays.

displayed entries, select the checkbox in the title bar above the fast dials list.

A confirmation dialog box displays.

Related Topics

• Subscribing to Personal Fast Dials, page 5-12

• Creating a Personal Fast Dials Entry for a Number in Your Personal Address

Book on Your Phone, page 5-16

• Creating a Personal Fast Dial Entry for a Non-Address Book Directory

Number on Your Phone, page 5-17

• Removing a Personal Fast Dials Entry on Your Phone, page 5-19

Creating a Personal Fast Dials Entry for a Number in Your Personal Address Book on Your Phone

Use the following procedure to create a Personal Fast Dials entry for a number in your Personal Address Book. For information on creat ing an entry for a directory number that is not in your address book, see the

Entry for a Non-Address Book Directory Number on Your Phone” section on page 5-17.

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“Creating a Personal Fast Dial

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Chapter 5 Managing Your Contacts

Procedure

Step 1 Find the address book entry for which you want to create a fast dial as described

“Editing a Personal Address Book Entry on Your Phone” section on page 5-7.

Step 2 Use the navigation button to highlight the appropriate entry and press the Select

softkey.

Step 3 Press the FastDial softkey. Step 4 Use the navigation button to highlight the directory number that you want to

assign to a fast dial index (home, work, or mobile) and press the Select softkey.

Step 5 Use the navigation button to ch oose a f ast- dial i ndex and press the Select softkey.

A message displays that the Fast Dials entry has been created.

Step 6 Press the OK softkey.

Related Topics

• Subscribing to Personal Fast Dials, page 5-12

• Assigning Fast Dial Codes to Phone Numbers on the Web, page 5-13

Using Fast Dials

• Removing Personal Fast Dials Entries on the Web, page 5-15

• Creating a Personal Fast Dial Entry for a Non-Address Book Directory

Number on Your Phone, page 5-17

• Removing a Personal Fast Dials Entry on Your Phone, page 5-19

• Dialing a Personal Fast Dials Entry, page 5-20

Creating a Personal Fast Dial Entry for a Non-Address Book Directory Number on Your Phone

Use the following procedure to create a Personal Fast Dials entry for a directory number that is not in your Personal Address Book. For inf ormation on creati ng an entry for a number in your address book, see the

Entry for a Number in Your Personal Address Book on Your Phone” section on page 5-16.

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“Creating a Personal Fast Dials

5-17

Using Fast Dials

Step 1 From your Cisco IP Phone, press the services button.

Step 2 Use the navigation button to highlight the option that corresponds to the My Fast

Step 3 Press the Assign softkey.

Step 4 Use the navigation button to highlight a fast-dial index and press the Select

Step 5 Enter a directory number and press the Submit softkey.

Step 6 Press the OK softkey.

Chapter 5 Managing Your Contacts

Procedure

The phone displays the services that have been configured for your phone.

Dials service and press the Select softkey.

Tip Remember, the exact service name may vary, depending on how your

system administrator configured the service.

A message displays requesting you to choose an index to assign.

softkey.

A message displays that the Fast Dials entry has been created.

5-18

Related Topics

• Subscribing to Personal Fast Dials, page 5-12

• Assigning Fast Dial Codes to Phone Numbers on the Web, page 5-13

• Creating a Personal Fast Dials Entry for a Number in Your Personal Address

Book on Your Phone, page 5-16

• Removing a Personal Fast Dials Entry on Your Phone, page 5-19

• Dialing a Personal Fast Dials Entry, page 5-20

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Chapter 5 Managing Your Contacts

Removing a Personal Fast Dials Entry on Your Phone

Use the following procedure to remove a Personal Fast Dials entry.

Procedure

Step 1 From your Cisco IP Phone, press the services button.

The phone displays the services that have been configured for your phone.

Step 2 Use the navigation button to highlight the option that corresponds to the My Fast

Dials service and press the Select softkey.

Step 3 Press the Remove softkey.

A message prompts you to choose an index to remove.

Step 4 Use the navigation button to hig hlight the index that you w ant to remove and press

the Select softkey. A message displays indicating that the entry has been removed.

Step 5 Click the OK softkey.

Using Fast Dials

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Related Topics

• Subscribing to Personal Fast Dials, page 5-12

• Creating a Personal Fast Dials Entry for a Number in Your Personal Address

Book on Your Phone, page 5-16

• Creating a Personal Fast Dial Entry for a Non-Address Book Directory

Number on Your Phone, page 5-17

• Removing a Personal Fast Dials Entry on Your Phone, page 5-19

• Dialing a Personal Fast Dials Entry, page 5-20

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Using Fast Dials

Dialing a Personal Fast Dials Entry

Use the following procedure to dial a number using the Personal Fast Dials service.

Before You Begin

Before you can use the Fast Dial feature on your Cisco IP Phone, you must subscribe to the Fast Dial service. For information on subscribing to services, refer to the

Procedure

Step 1 From your Cisco IP Phone, press the services button.

The phone displays the services that have been configured for your phone.

Step 2 Use the navigation button to highlight the option that corresponds to the My Fast

Dials service and press the Select softkey.

“Establishing Cisco IP Phone Services” section on page 1-18

Chapter 5 Managing Your Contacts

5-20

Tip Remember, the exact service name may vary, depending on how your

system administrator configured the service.

A screen displays your Personal Fast Dials entries.

Step 3 Use the navigation button to choose a f ast di al number and press the Dial softkey.

Related Topics

• Subscribing to Personal Fast Dials, page 5-12

• Assigning Fast Dial Codes to Phone Numbers on the Web, page 5-13

• Creating a Personal Fast Dials Entry for a Number in Your Personal Address

Book on Your Phone, page 5-16

• Creating a Personal Fast Dial Entry for a Non-Address Book Directory

Number on Your Phone, page 5-17

• Dialing a Personal Fast Dials Entry, page 5-20

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Cisco CP-7960G User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

CONTENTS

Preface

About this Guide

Related Documentation

Obtaining Documentation

World Wide Web

Documentation CD-ROM

Ordering Documentation

Obtaining Technical Assistance

Documentation Feedback

Cisco.com

Technical Assistance Center

Cisco TAC Web Site

Cisco TAC Escalation Center

Document Conventions

Introducing Your Cisco IP Phone

Connecting Your Cisco IP Phone

Auto-Registering Your Phone Using TAPS

A Road Map to Your Cisco IP Phone

Using the Feature Buttons

Navigating on Your Phone

Using the Handset, Headset, and Speakerphone

Using the Handset

Adjusting the Handset Rest

Using the Speakerphone

Using the Headset

Customizing Your Phone From the User Options Web Pages

Logging In to the User Options Web Pages

Changing the Default Language for the User Options Web Pages

Establishing Cisco IP Phone Services

Subscribing to Services

How to Change or End Subscriptions

Customizing Phone Settings

Adjusting the Handset, Speakerphone, and Headset Volume

Adjusting the Ringer Volume

Personalizing the Ringer Sound

Adjusting the Message Waiting Indicator Light

Changing the LCD Screen Contrast

Changing the Language for the Phone LCD Screen

Placing a Call and Other Basic Phone Tasks

Making Telephone Calls

Placing a Call

Answering a Call

Ending a Call

Muting a Call

Putting a Call on Hold

Transferring a Call to Another Extension

Redialing the Last Number Dialed

How to Get Notified When a Busy Line is Available Using Cisco Call Back

Storing and Retrieving a Call Using Call Park

Answering Calls on Another Extension Using Call Pickup

How to Pick Up Calls Within Your Group

How to Pick Up Calls Outside of Your Group

Using Speed Dial

Forwarding Calls to Another Extension

Setting Up Call Forwarding on Your Phone

Setting Up Call Forwarding When Not at Your Phone

Canceling Call Forwarding

Making Conference Calls

Placing a Conference Call

Using Meet-Me Conferences

Establishing a Meet-Me Conference

Joining a Meet-Me Conference

Conferencing by Barging in on Established Conversations

Using Voice Mail

Viewing and Dialing from the Phone Logs

Searching and Dialing from the Phone Directory

Logging Into Your Extension from Any Phone Using the Cisco CallManager Extension Mobility Feature

Logging in to Cisco CallManager Extension Mobility

Logging Out of Cisco CallManager Extension Mobility

Changing Your Cisco CallManager Extension Mobility PIN

Managing Your Contacts

Managing Your Personal Address Book

Subscribing to Personal Address Book

Creating a New Address Book Entry on the Web

Searching for or Editing a Personal Address Book Entry on the Web