Cisco Systems CP7945G User Manual
Cisco Unified IP Phone User Guide
for Cisco
Unified Communications
Manager 8.5(1) (SCCP and SIP)
For Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G,
and 7945G
Americas Headquarters
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-1706
USA
http://www.cisco.com
Tel: 408 526-4000
800 553-NETS (6387)
Fax: 408 527-0883
Contents
Getting Started 1
Using this Guide 1
Finding Additional Information 2
Accessing Cisco Unified IP Phone 7900 Series eLearning Tutorials 2
Safety and Performance Information 2
Cisco Product Security Overview 3
Accessibility Features 4
Connecting Your Phone 5
An Overview of Your Phone 9
Understanding Buttons and Hardware 9
Understanding Lines and Calls 14
Understanding Line and Call Icons 15
Understanding Phone Screen Features 16
Choosing Phone Screen Items 17
Cleaning and Maintaining the Phone Screen 17
Understanding Feature Buttons and Menus 18
Accessing the Help System on Your Phone 19
Understanding Feature Availability 19
Understanding SIP vs. SCCP 20
Basic Call Handling 21
Placing a Call—Basic Options 21
Placing a Call—Additional Options 22
Answering a Call 24
Ending a Call 26
Using Hold and Resume 26
Cisco Unified IP Phone Guide for Cisco Unified Communications Manager 8.5(1) (SCCP and SIP) iii
Using Mute 27
Switching Between Multiple Calls 28
Switching an In-Progress Call to Another Phone 28
Viewing Multiple Calls 29
Transferring Calls 30
Sending a Call to a Voice Message System 31
Forwarding Calls to Another Number 31
Using Do Not Disturb 33
Making Conference Calls 33
Using Conference Features 34
Using Conference 34
Using Join 35
Using cBarge 36
Using Meet-Me 36
Viewing or Removing Conference Participants 37
Placing or Receiving Intercom Calls 37
Advanced Call Handling 39
Speed Dialing 39
Picking Up a Redirected Call on Your Phone 40
Storing and Retrieving Parked Calls 41
Logging Out of Hunt Groups 42
Using a Shared Line 43
Understanding Shared Lines 43
Using Barge to Add Yourself to a Shared-Line Call 43
Understanding Barge Features 44
Using Barge Features 44
Preventing Others from Viewing or Barging a Shared-Line Call 45
Using BLF to Determine a Line State 46
Making and Receiving Secure Calls 47
Tracing Suspicious Calls 49
Prioritizing Critical Calls 49
Using Cisco Extension Mobility 50
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Managing Business Calls Using a Single Phone Number 52
Using a Handset, Headset, and Speakerphone 55
Using a Handset 55
Using a Headset 55
Using a Speakerphone 56
Using AutoAnswer with a Headset or Speakerphone 57
Changing Phone Settings 59
Customizing Rings and Message Indicators 59
Customizing the Phone Screen 60
Using Call Logs and Directories 63
Using Call Logs 63
Directory Dialing 65
Using Corporate Directory on Your Phone 66
Using Personal Directory on Your Phone 66
Accessing Voice Messages 69
Using the User Options Web Pages 71
Accessing Your User Options Web Pages 71
Configuring Features and Services on the Web 72
Using the Personal Directory on the Web 72
Using Your Personal Address Book on the Web 72
Configuring Fast Dials on the Web 73
Using the Address Book Synchronization Tool 74
Setting Up Speed Dials on the Web 74
Setting Up Phone Services on the Web 75
Controlling User Settings on the Web 77
Controlling Line Settings on the Web 77
Setting Up Phones and Access Lists for Mobile Connect 79
Using Cisco WebDialer 81
Cisco Unified IP Phone Guide for Cisco Unified Communications Manager 8.5(1) (SCCP and SIP) v
Understanding Additional Configuration Options 83
Troubleshooting Your Phone 85
General Troubleshooting 85
Viewing Phone Administration Data 86
Using the Quality Reporting Tool 87
Cisco One-Year Limited Hardware Warranty Terms 89
Index 91
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Getting Started
Using this Guide
This guide provides you with an overview of the features available on your phone. You can read it
completely for a solid understanding of your phone’s capabilities or refer to the table below for
pointers to commonly used sections.
If you want to... Then...
Explore your phone on your own Press on the phone when you need assistance.
Review safety information See Safety and Performance Information, page 2.
Connect your phone See Connecting Your Phone, page 5.
Use your phone after it is installed Start with An Overview of Your Phone, page 9.
Learn what the button lights mean See Understanding Buttons and Hardware, page 9.
Learn about the phone screen See Understanding Phone Screen Features, page 16.
Make calls See Placing a Call—Basic Options, page 21.
Put calls on hold See Using Hold and Resume, page 26.
Mute calls See Using Mute, page 27.
Transfer calls See Transferring Calls, page 30.
Make conference calls See Making Conference Calls, page 33.
Set up speed dialing See Speed Dialing, page 39.
Share a phone number See Using a Shared Line, page 43.
Use your phone as a speakerphone See Using a Handset, Headset, and Speakerphone, page 55.
Change the ring volume or tone See Changing Phone Settings, page 59.
View your missed calls See Using Call Logs, page 63.
Listen to your voice messages See Accessing Voice Messages, page 69.
See softkey and icon definitions Refer to the Quick Reference Card in the front of this guide.
Cisco Unified IP Phone Guide for Cisco Unified Communications Manager 8.5(1) (SCCP and SIP) 1
Finding Additional Information
• You can access the most current Cisco Unified IP Phone documentation on the World Wide Web
at this URL:
http://www.cisco.com/en/US/products/hw/phones/ps379/products_user_guide_list.html
• You can access the Cisco website at this URL:
http://www.cisco.com/
• You can access the most current Licensing Information at this URL:
http://www.cisco.com/en/US/docs/voice_ip_comm/cuipph/all_models/openssl_license/7900_ssllic.
html
• Cisco international websites:
Allows access to international Cisco websites from www.cisco.com by clicking on the Worldwide
[change] link at the top of the web page.
Accessing Cisco Unified IP Phone 7900 Series
eLearning
(SCCP phones only)
The Cisco Unified IP Phone 7900 Series eLearning tutorials use audio and animation to demonstrate
basic calling features. You can access eLearning tutorials online (for several phones) from your
personal computer. Look for the eLearning tutorial (English only) for your phone in the
documentation list at the following location:
http://www.cisco.com/en/US/products/hw/phones/ps379/products_user_guide_list.html
Note Although an eLearning tutorial may not be available for your specific Cisco Unified IP Phone,
refer to the Cisco Unified IP Phone 7900 Series eLearning tutorials for an overview of common
IP phone features and functionality.
Tutorials
Safety and Performance Information
Refer to these sections for information about the impact of power outages and other devices on your
Cisco Unified IP Phone.
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Getting Started
Power Outage
Your accessibility to emergency service through the phone is dependent on the phone being powered.
If there is an interruption in the power supply, Service and Emergency Calling Service dialing will not
function until power is restored. In the case of a power failure or disruption, you may need to reset or
reconfigure equipment before using the Service or Emergency Calling Service dialing.
Using External Devices
When you use external devices with the Cisco Unified IP Phone, Cisco recommends the use of
good-quality external devices, such as headsets, that are shielded against unwanted radio-frequency
(RF) and audio -requency (AF) signals.
Depending on the quality of these devices and their proximity to other devices, such as mobile phones
or two-way radios, some audio noise may still occur. In these cases, Cisco recommends that you take
one or more of these actions:
• Move the external device and its cables away from the source of the RF or AF signals.
• Use shielded cables for the external device, or use cables with a better shield and connector.
• Shorten the length of the external device cable.
• Apply ferrites or other such devices on the cables for the external device.
Cisco cannot guarantee the performance of the system because Cisco has no control over the quality
of external devices, cables, and connectors. The system will perform adequately when suitable devices
are attached using good quality cables and connectors.
Caution In European Union countries, use only external speakers, microphones, and headsets that
are fully compliant with the EMC Directive (89/336/EC).
Cisco Product Security Overview
This product contains cryptographic features and is subject to United States and local country laws
governing import, export, transfer and use. Delivery of Cisco cryptographic products does not imply
third-party authority to import, export, distribute or use encryption. Importers, exporters, distributors
and users are responsible for compliance with U.S. and local country laws. By using this product you
agree to comply with applicable laws and regulations. If you are unable to comply with U.S. and local
laws, return this product immediately.
Further information regarding U.S. export regulations may be found at this URL:
http://www.access.gpo.gov/bis/ear/ear_data.html
Cisco Unified IP Phone Guide for Cisco Unified Communications Manager 8.5(1) (SCCP and SIP) 3
Accessibility Features
The Cisco Unified IP Phone 7900 Series provides accessibility features for the vision impaired, the
blind, and the hearing and mobility impaired.
For detailed information about the features on these phones, see Accessibility Features for the Cisco
Unified IP Phone 7900 Series.
You can also find more information about accessibility at this Cisco website:
http://www.cisco.com/web/about/responsibility/accessibility/index.html
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1
236377
AUX
10/100/1000 SW 10/100/1000 PC
DC48V
9
8
7
5
4
3
2
9
6
Connecting Your Phone
Your system administrator will likely connect your new Cisco Unified IP Phone to the corporate IP
telephony network. If that is not the case, refer to the graphic and table below to connect your phone.
1
DC adaptor port
3
AC power cord
Cisco Unified IP Phone Guide for Cisco Unified Communications Manager 8.5(1) (SCCP and SIP) 5
2
AC-to-DC power supply
Network port
4
185165
1 2 3
77354
5
Access port
7
Headset port
9
Auxiliary port
Handset port
6
Footstand button
8
Removing the Hookswitch Clip (Required)
Some phones ship with a clip to secure the hookswitch. Before you use your phone, remove the
hookswitch clip (if present) from the cradle area. With the clip removed, the hookswitch lifts slightly
when you pick up the handset.
Adjusting the Handset Rest (Optional)
Cisco recommends adjusting the handset rest, particularly when wall-mounting the phones, as this will
ensure that the receiver will not readily slip out of the cradle. See the table below for instructions.
Set the handset aside and pull the square plastic tab from the handset rest.
1
Rotate the tab 180 degrees.
2
Slide the tab back into the handset rest. An extension protrudes from the top of the rotated tab.
3
Return the handset to the handset rest.
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Connecting Your Phone
Adjusting the Footstand (Optional)
To change the angle of the phone base, adjust the footstand while pressing the footstand button.
Registering with TAPS
After your phone is connected to the network, your system administrator may ask you to auto-register
your phone using TAPS (Tool for Auto-Registered Phones Support). TAPS may be used either for a new
phone or to replace an existing phone.
To register with TAPS, pick up the handset, enter the TAPS extension provided by your system
administrator, and follow the voice prompts. You may need to enter your entire extension, including
the area code. After your phone displays a confirmation message, hang up. The phone will restart.
Using a Headset
You can use a wired headset with your Cisco Unified IP Phone. If you use a Cisco Unified IP Phone
7975G, 7965G, or 7945G, you can use a wireless headset in conjunction with the wireless headset
remote hookswitch control feature.
Headset Support
Although Cisco Systems performs limited internal testing of third-party headsets for use with the
Unified IP Phones, Cisco does not certify or support products from headset (or handset) vendors.
Cisco
Cisco recommends the use of good quality external devices, for example, headsets that are screened
against unwanted radio frequency (RF) and audio frequency (AF) signals. Depending on the quality of
these devices and their proximity to other devices such as mobile phones and two-way radios, some
audio noise or echo may still occur. An audible hum or buzz may be heard by either the remote party
or by both the remote party and the Cisco Unified IP Phone user. Humming or buzzing sounds can be
caused by a range of outside sources: for example, electric lights, electric motors, or large PC monitors.
Using External Devices, page 3, for more information.
See
Note In some cases, hum may be reduced or eliminated by using a local power cube or
power injector.
These environmental and hardware inconsistencies in the locations where Cisco Unified IP Phones are
deployed means that there is not a single headset solution that is optimal for all environments.
Cisco recommends that customers test headsets in their intended environment to determine
performance before making a purchasing decision and deploying en masse.
Audio Quality Subjective to the User
Beyond the physical, mechanical and technical performance, the audio portion of a headset must
sound good to the user and to the party on the far end. Sound quality is subjective and Cisco cannot
guarantee the performance of any headsets However, a variety of headsets from leading headset
manufacturers have been reported to perform well with Cisco Unified IP Phones. See manufacturer’s
sites for details.
Cisco Unified IP Phone Guide for Cisco Unified Communications Manager 8.5(1) (SCCP and SIP) 7
For information about wireless headsets that work in conjunction with the wireless headset remote
hookswitch control feature, go to the following URL:
http://www.cisco.com/pcgi-bin/ctdp/Search.pl
1. From the Enter Solution drop-down menu, choose IP Communications. The Select a Solution
Category menu displays.
2. Choose IP Phone Headsets to see a list of Technology Development Program partners.
If you want to search for a particular Technology Development Program partner, enter the partner’s
name in the Enter Company Name box.
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An Overview of Your Phone
Cisco Unified IP Phones are full-feature telephones that provide voice communication over the data
network that your computer uses, allowing you to place and receive phone calls, put calls on hold,
transfer calls, make conference calls, and so on.
In addition to basic call-handling features, your Cisco Unified IP Phone can provide enhanced
productivity features that extend your call-handling capabilities. Depending on the configuration,
your phone supports:
• Access to network data, XML applications, and web-based services.
• Online customizing of phone features and services from your Cisco Unified CM User Options
pages.
web
• A comprehensive online help system that displays information on the phone screen.
Understanding Buttons and Hardware
To identify buttons and hardware on your phone, refer to the graphics and table below.
Cisco Unified IP Phone Guide for Cisco Unified Communications Manager 8.5(1) (SCCP and SIP) 9
Cisco Unified IP Phone 7975G
1 2
16
4
3
5
7
9
6
8
101112131415
186549
17
10
9
7
5
8
6
4
3
2
1
16 17
1112131415
186428
Cisco Unified IP Phone 7970G and 7971G-GE
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Cisco Unified IP Phone 7965G
1
16
2
4
5
7
9
6
8
101112131415
17
3
186421
4
3
5
6
7
9
101112131415
16
12
8
1
17
An Overview of Your Phone
Cisco Unified IP Phone 7945G
Cisco Unified IP Phone Guide for Cisco Unified Communications Manager 8.5(1) (SCCP and SIP) 11
Item Description For more information, see...
Programmable
1
buttons
Footstand button Enables you to adjust the angle of the
2
Depending on configuration, programmable
buttons provide access to:
• Phone lines (line buttons) and
intercom
• Speed-dial numbers (speed-dial buttons,
including the BLF speed-dial feature)
• Web-based services (for example, a
Personal Address Book button)
• Call features (for example, a Privacy,
Hold, or Transfer button)
Buttons illuminate to indicate status:
phone
lines
Green, steady—Active call or
two-way intercom call
Green, flashing—Held call
Amber, steady—Privacy in use,
one-way intercom call, DND
active, or logged into Hunt Group
Amber, flashing—Incoming call or
reverting call
Red, steady—Remote line in use
(shared line, BLF status or active
Mobile Connect call)
base.
• Understanding Lines
and Calls, page 14
• Basic Call Handling,
page 21
• Speed Dialing, page 39
• Using a Shared Line,
page 43
• Using BLF to
Determine a Line State,
page 46
• Placing or Receiving
Intercom Calls, page 37
Adjusting the Footstand
(Optional), page 7
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An Overvie w of Your Phone
Display button Cisco Unified IP Phone 7975G, 7971G-GE,
3
and 7970G.
Awakens the phone screen from sleep
mode or disables the touchscreen feature
for cleaning.
No color—Ready for input
Green flashing—Disabled
Green steady—Sleep mode
Cisco Unified IP Phone 7965G and 7945G:
Awakens the phone screen from
mode.
sleep
No color—Ready for input
Green steady—Sleep mode
Messages button Auto-dials your voice message service (varies
4
by service).
Directories button Opens/closes the Directories menu. Use it to
5
access call logs and directories.
Help button Activates the Help menu. Accessing the Help System
6
Cleaning and Maintaining
the Phone Screen, page 17
Accessing Voice Messages,
page 69
Using Call Logs, page 63
on Your Phone, page 19
Settings button Opens/closes the Settings menu. Use it to
7
change phone screen and ring settings.
Services button Opens/closes the Services menu. Using the User Options
8
Volume button Controls the handset, headset, and
9
speakerphone volume (off-hook) and the
ringer volume (on-hook).
Speaker button Toggles the speakerphone on or off. When
10
the speakerphone is on, the button is lit.
Mute button Toggles the microphone on or off. When the
11
microphone is muted, the button is lit.
Headset button Toggles the headset on or off. When the
12
headset is on, the button is lit.
Cis c o Unified IP Phone Guide for Cisc o Unifi e d Communications Manage r 8.5(1) (SCCP and S IP)
Changing Phone Settings,
page 59
Web Pages, page 71
Using a Handset, Headset,
and Speakerphone, page 55
Using a Handset, Headset,
and Speakerphone, page 55
Using Mute, page 27
Using a Handset, Headset,
and Speakerphone, page 55
13
4-way navigation
13
pad and Select
button (center)
Navigation button Cisco Unified IP Phone 7971G-GE
14
Keypad Enables you to dial phone numbers, enter
15
Softkey buttons Each activates a softkey option (displayed on
16
Cisco Unified IP Phone 7975G, 7965G,
7945G:
and
Enables you to scroll through menus and
highlight items. Use the Select button to
select an item that is highlighted on
screen.
the
Navigation button—Scroll up and down to
see menus and highlight items and right and
left across multi-column
Select button—Scroll to highlight a line using
the Navigation button and then press
open a menu, play a ringer item, or access
other features, as described on the
7970G:
and
Enables you to scroll through menus and
highlight items. When the phone is on-hook,
displays phone numbers from your Placed
Calls log.
letters, and choose menu items.
your phone screen).
displays.
screen.
Choosing Phone Screen
Items, page 17
to
Using Call Logs, page 63
Basic Call Handling,
page 21
Understanding Phone
Screen Features, page 16
Handset light strip Indicates an incoming call or new
17
message.
voice
Phone screen Shows phone features. Understanding Phone
18
Accessing Voice Messages,
page 69
Screen Features, page 16
Understanding Lines and Calls
To avoid confusion about lines and calls, refer to these descriptions:
• Lines—Each corresponds to a directory number or intercom number that others can use to call
you. Your phone can support up to eight lines, depending on your phone and configuration. To
see your phone lines, look at the right side of your phone screen. You have as many lines as you
have directory numbers and phone line icons:
• Calls—Each line can support multiple calls. By default, your phone supports four connected calls
per line, but your system administrator can adjust this number according to your needs. Only one
call can be active at any time; other calls are automatically placed on hold.
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.
Understanding Line and Call Icons
Your phone displays icons to help you determine the line and call state.
Icon Line or call state Description
On-hook line No call activity on this line.
Off-hook line You are dialing a number or an outgoing call is ringing.
Connected call You are connected to the other party.
Ringing call A call is ringing on one of your lines.
Call on hold You have put the call on hold. See Using Hold and Resume,
page 26.
Remote-in-use Another phone that shares your line has a connected call. See
Using a Shared Line, page 43.
Reverting call A holding call is reverting to your phone. See Using Hold and
Resume, page 26.
Authenticated call See Making and Receiving Secure Calls, page 47.
An Overview of Your Phone
Encrypted call See Making and Receiving Secure Calls, page 47.
BLF- monitored line
idle
is
BLF- monitored line is
in-use
BLF- monitored line is
ringing (BLF
Line in Do Not
Disturb (BLF feature)
Idle Intercom line The intercom line is not in use. See Placing or Receiving Intercom
One-way
intercom
Two-w ay
intercom
Cisco Unified IP Phone Guide for Cisco Unified Communications Manager 8.5(1) (SCCP and SIP) 15
Pickup)
call
call
See Using BLF to Determine a Line State, page 46.
See Using BLF to Determine a Line State, page 46.
See Using BLF to Determine a Line State, page 46.
See Using BLF to Determine a Line State, page 46.
Calls, page 37.
The intercom line is sending or receiving one-way audio. See
Placing or Receiving Intercom Calls, page 37.
The recipient pressed the intercom line to activate two-way audio
with the caller. See
Placing or Receiving Intercom Calls, page 37.
1
4
2
3
5
6
7
Understanding Phone Screen Features
This is what your main phone screen may look like with an active call.
Primary
1
line
phone
Programmable
2
buttons
Softkey labels Displays a softkey function for the corresponding softkey button.
3
Status line Displays audio mode icons, status information, and prompts.
4
Call activity area Displays current calls per line, including caller ID, call duration, and call state
5
Phone tab Indicates call activity.
6
Feature tabs Indicates an open feature menu. See Understanding Feature Buttons and
7
Note The Messages, Directories, and Services screens on your phone may appear in Normal mode
or in Wide mode depending on how your phone has been set up. A phone window in Wide
mode spans the entire width of the phone screen. However, neither you nor your administrator
can adjust the phone screen viewing mode.
Displays the phone number (directory number) for your primary phone line.
When several feature tabs are open, the phone number and the time and date
display alternately in this area.
Serve as phone line buttons, intercom line buttons, speed-dial buttons, phone
service buttons or phone feature buttons. Icons and labels indicate how these
buttons are configured. For an icon reference, see
for the highlighted line (standard view). See
Icons, page 15, and Viewing Multiple Calls, page 29.
Menus, page 18.
Phone Screen Icons, page 2.
Understanding Line and Call
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An Overview of Your Phone
Choosing Phone Screen Items
There are different ways to choose items on your phone’s screen.
To choose a phone
screen item...
By touch
(Cisco Unified
Phone 7975G,
IP
7971G-GE, and
7970G only)
By item number Press the corresponding number on your keypad. For example, press 4 to
By scrolling Use the Navigation button to highlight an item. Press the Select button to select
Do this...
Press (or tap) touch-sensitive items on the touchscreen with your fingertip.
Use only your fingertip to press the touchscreen, as using any other objects
could damage the display. Be aware that pressing a phone number can cause the
phone to dial the number.
choose the fourth item in a menu.
the item, or a softkey to finish the action.
Cleaning and Maintaining the Phone Screen
Cisco Unified IP Phone 7975G, 7971G-GE, and 7970G
Use only a soft, dry cloth to wipe the touchscreen. Do not use any liquids or powders on the phone,
as they can contaminate phone components and cause failures.
Use the Display button to disable and enable the touchscreen for cleaning. The Display button
illuminates to indicate changes in touchscreen status:
Green, steady—Touchscreen is in sleep mode
Green, flashing—Touchscreen is disabled
If you want to... Then...
Disable the touchscreen
for cleaning
Enable the touchscreen
(after disabling it)
Wake the touchscreen
from sleep mode
Cisco Unified IP Phone Guide for Cisco Unified Communications Manager 8.5(1) (SCCP and SIP) 17
Press and hold for more than one second. flashes.
The screen remains disabled for about a minute, unless you enable it.
Press (flashing) and hold for more than one second.
Press the touchscreen or any button, or lift the handset.
After a period of inactivity (determined by your system administrator),
the touchscreen enters sleep mode to save power. In this mode, the
touchscreen appears blank and the Display button
remains lit.
?
Cisco Unified IP Phone 7965G and 7945G
Use only a soft, dry cloth to wipe the phone screen. Do not use any liquids or powders on the phone,
as they can contaminate phone components and cause failures.
If you want to... Then...
Wake the phone screen
from sleep mode
Press any button or lift the handset.
After a period of inactivity (determined by your system administrator), the
phone screen enters sleep mode to save power. In this mode, the phone
screen appears blank and the Display button
remains lit.
Understanding Feature Buttons and Menus
Press a feature button to open or close a feature menu.
If you want to... Then...
Open or close a feature
menu
Press a feature button:
Messages
Services
Help
Directories
Settings
Scroll through a list
menu
or
Go back one level in a
feature menu
Switch between open
feature menus
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Press the Navigation button.
Press Exit. Pressing Exit from the top level of a menu closes the menu.
Press a feature tab. Each feature menu has a corresponding tab. The tab is
visible when the feature menu is open.
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An Overview of Your Phone
Accessing the Help System on Your Phone
Your phone provides a comprehensive online help system. Help topics appear on the phone screen.
If you want to... Then...
View the main menu Press on your phone and wait a few seconds for the menu to display.
Main menu topics include:
• About Your Cisco Unified IP Phone—Details about your phone
• How do I...?—Procedures for common phone tasks
• Calling Features—Descriptions and procedures for calling features
Learn about a button or
softkey
Learn about a menu item Press , , or to display a feature menu. Highlight a
Get help using Help Press . After a second or two, press again, or choose Help from
Press , then quickly press a button or softkey.
menu item, then press twice quickly.
the main menu.
Understanding Feature Availability
Depending on your phone system configuration, features included in this phone guide may not be
available to you or may work differently on your phone. For additional information about feature
operation or availability, contact your support desk or system administrator.
You can access many features by either using a softkey or pressing a line button. Although you can
configure some features, your system administrator controls most of them.
Here are some details about using softkeys and line buttons to access features:
Feature Softkey Line Button Label and Icon
Call Back CallBack CallBack
Call Forward CFwdALL Forward All
Call Park Park Park
Call PickUp PickUp PickUp
Conference Confrn Conference
Conference List ConfList Conference List
Do Not Disturb DND Do Not Disturb or
Do Not Disturb
End Call EndCall End Call
Cisco Unified IP Phone Guide for Cisco Unified Communications Manager 8.5(1) (SCCP and SIP) 19
Feature Softkey Line Button Label and Icon
Group Pickup GPickUp Group PickUp
Hold Hold Hold
Hunt Group HLog Hunt Group or
Hunt Group
Malicious Call Identification MCID Malicious Call ID
Meet Me Conferencing MeetMe MeetMe
Mobility Mobility Mobility
New Call New Call New Call
Other PickUp OPickUp Other PickUp
Quality Reporting Tool QRT Quality Reporting Tool
Redial Redial Redial
Remove Last Conference
Party
Tra nsfer Tra nsfer Tr an s f er
Video Support VidMode Video
RmLstC Remove Last Participant
Understanding SIP vs. SCCP
Your phone can be configured to work with one of two signaling protocols: SIP (Session Initiation
Protocol) or SCCP (Skinny Call Control Protocol). Your system administrator determines this
configuration.
Phone features can vary depending on the protocol. This Phone Guide indicates which features are
protocol-specific. To learn which protocol your phone is using, you can ask your system administrator
or you can choose
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> Model Information > Call Control Protocol on your phone.
Basic Call Handling
You can perform basic call-handling tasks using a range of features and services. Feature availability
can vary; see your system administrator for more information.
Placing a Call—Basic Options
Here are some easy ways to place a call on your Cisco Unified IP Phone.
For more information,
If you want to... Then...
Place a call using the handset Pick up the handset and enter a number. An Overview of Your
Place a call using the
speakerphone
Place a call using a headset Press and enter a number. Or, if
Redial a number Press Redial to dial the last number, or
Place a call while another call
is active (using the same line)
Dial from a call log 1. Choose > Missed Calls,
Press and enter a number. Using a Handset,
is lit, press New Call and enter a number.
press the Navigation button (with the
phone idle) to see your Placed Calls.
1. Press Hold.
2. Press New Call.
3. Enter a number.
Received Calls, or Placed Calls.
2. Select the listing or scroll to it and go
off-hook.
see...
Phone, page 9
Headset, and
Speakerphone, page 55
Using a Handset,
Headset, and
Speakerphone, page 55
Using Call Logs, page 63
Using Hold and Resume,
page 26
Using Call Logs, page 63
Tips
• You can dial on-hook, without a dial tone (pre-dial). To pre-dial, enter a number, then go off-hook
by lifting the handset, or pressing Dial,
Cisco Unified IP Phone Guide for Cisco Unified Communications Manager 8.5(1) (SCCP and SIP) 21
, or .
• When you pre-dial, your phone tries to anticipate the number you are dialing by displaying
matching numbers (if available) from your Placed Calls log. This is called Auto Dial. To call a
number displayed with Auto Dial, press the number, or scroll to it and go off-hook.
• If you make a mistake while dialing, press << to erase digits.
• If parties on a call hear a beep tone, the call may be monitored or recorded. Ask your system
administrator for more information.
• Your phone may be set up for international call logging, which is indicated by a “+” symbol on
the call logs, redial, or call directory entries. See your system administrator for more information.
Placing a Call—Additional Options
You can place calls using special features and services that may be available on your phone. See your
system administrator for more information about these additional options.
For more information,
If you want to... Then...
Place a call while another
is active (using a
call
different
Speed dial a number Do one of these:
Dial from a corporate
directory on your phone
Dial from a corporate
directory on your personal
computer using
Cisco
line)
WebD iale r
1. Press for a new line. The first call
is automatically placed on hold.
2. Enter a number.
• Press (a speed-dial button).
• Use the Abbreviated Dial feature.
• Use the Fast Dial feature.
1. Choose > Corporate
Directory (name can vary).
2. Enter a name and press Search.
3. Highlight a listing and go off-hook.
1. Open a web browser and go to
WebDialer-enabled
a
corporate
2. Click the number that you want
dial.
to
directory.
see...
Using Hold and Resume,
page 26
Speed Dialing, page 39
Using Call Logs, page 63
Setting Up Phones and
Access Lists for Mobile
Connect, page 79
22 OL-22332-01
If you want to... Then...
Use CallBack to receive
notification when a busy or
ringing extension is available
See if a line associated with a
speed-dial, call record, or
directory listing is busy before
placing a call to that line
Make a priority (precedence)
call (SCCP phones only)
Dial from a Personal Address
Book (PAB) entry
Place a call using a billing or
tracking code
phones only)
(SCCP
Place a call using your
Extension Mobility profile
Make a call from a mobile
phone using Mobile
Access
Voice
1. Press CallBack while listening to the
busy tone or ring sound.
2. Hang up. Your phone alerts you
when the line is free.
3. Place the call again.
Note The CallBack feature is disabled
Look for Busy Line Feature indicators. Using BLF to Determine a
Enter the MLPP access number and then
enter a phone number.
1. Choose > Personal
Directory to log in.
2. Choose Personal Address Book and
search for a listing.
1. Dial a number.
2. After the tone, enter a client matter
code (CMC) or a forced
authorization code (FAC).
Log in to the Extension Mobility service
on a phone.
1. Obtain your Mobile Voice Access
number and end-user PIN from your
system administrator.
2. Dial your assigned Mobile Voice
access number.
3. Enter your mobile phone number,
if
4. Press 1 to make a call to an
enterprise IP phone.
5. Dial a desktop phone number other
than your desktop phone number).
Basic Call Handling
For more information,
see...
Your system
administrator
on a Call Chaperone user’s Cisco
Unified IP Phone when the calls
are being chaperoned.
Line State, page 46
Prioritizing Critical Calls,
page 49
Using Personal Directory
on Your Phone, page 66
Your system
administrator
Using Cisco Extension
Mobility, page 50
Managing Business Calls
Using a Single Phone
Number, page 52
requested, and the PIN.
Cisco Unified IP Phone Guide for Cisco Unified Communications Manager 8.5(1) (SCCP and SIP) 23
If you want to... Then...
Place a call using Fast Dial
Place a call using your PAB
Note Before using this option, your
1. Press the Fast Dial line button.
2. To find and select an entry, scroll to
or press the index number.
The system dials the specified number.
Note Before using this option, your
1. Press the PAB line button.
2. Access the contact and select
the
The system dials the specified number.
system administrator must
configure this feature and assign a
service URL to the line button.
Contact your system administrator
for more information.
system administrator must
configure this feature and assign a
service URL to the line button.
Contact your system administrator
for more information.
number.
For more information,
see...
Configuring Fast Dials on
the Web, page 73
Using Your Personal
Address Book on the
Web, page 72
Answering a Call
You can answer a call by lifting the handset, or you can use other options if they are available on
phone.
your
If you want to... Then... For more information, see...
Answer with a headset Press , if unlit. Or, if is lit, press
Answer or (flashing).
Note The ringing line is selected
automatically. Contact your
system administrator for the
options to select the primary line
each time.
If you are using a wireless headset, refer
to the wireless headset documentation.
24 OL-22332-01
Using a Handset, Headset,
and Speakerphone, page 55
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