Cisco CP-7942G, 7942G, 7962G Software Manual

Download

Page 1

Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP and SIP)

Americas Headquarters

Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.com Tel: 408 526-4000

800 553-NETS (6387)

Fax: 408 527-0883

Text Part Number: OL-15483-01

Page 2

THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS MANUAL ARE SUBJECT TO CHANGE WITHOUT NOTICE. ALL STATEMENTS, INFORMATION, AND RECOMMENDATIONS IN THIS MANUAL ARE BELIEVED TO BE ACCURATE BUT ARE PRESENTED WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. USERS MUST TAKE FULL RESPONSIBILITY FOR THEIR APPLICATION OF ANY PRODUCTS.

THE SOFTWARE LICENSE AND LIMITED WARRANTY FOR THE ACCOMPANYING PRODUCT ARE SET FORTH IN THE INFORMATION PACKET THAT SHIPPED WITH THE PRODUCT AND ARE INCORPORATED HEREIN BY THIS REFERENCE. IF YOU ARE UNABLE TO LOCATE THE SOFTWARE LICENSE OR LIMITED WARRANTY, CONTACT YOUR CISCO REPRESENTATIVE FOR A COPY.

The following information is for FCC compliance of Class A devices: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio-frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference, in which case users will be required to correct the interference at their own expense.

The following information is for FCC compliance of Class B devices: The equipment described in this manual generates and may radiate radio-frequency energy. If it is not installed in accordance with Cisco’s installation instructions, it may cause interference with radio and television reception. This equipment has been tested and found to comply with the limits for a Class B digital device in accordance with the specifications in part 15 of the FCC rules. These specifications are designed to provide reasonable protection against such interference in a residential installation. However, there is no guarantee that interference will not occur in a particular installation.

Modifying the equipment without Cisco’s written authorization may result in the equipment no longer complying with FCC requirements for Class A or Class B digital devices. In that event, your right to use the equipment may be limited by FCC regulations, and you may be required to correct any interference to radio or television communications at your own expense.

You can determine whether your equipment is causing interference by turning it off. If the interference stops, it was probably caused by the Cisco equipment or one of its peripheral devices. If the equipment causes interference to radio or television reception, try to correct the interference by using one or more of the following measures:

• Turn the television or radio antenna until the interference stops.

• Move the equipment to one side or the other of the television or radio.

• Move the equipment farther away from the television or radio.

• Plug the equipment into an outlet that is on a different circuit from the television or radio. (That is, make certain the equipment and the television or radio are on circuits controlled by different circuit breakers or fuses.)

Modifications to this product not authorized by Cisco Systems, Inc. could void the FCC approval and negate your authority to operate the product.

The Cisco implementation of TCP header compression is an adaptation of a program developed by the University of California, Berkeley (UCB) as part of UCB’s public domain version of the UNIX operating system. All rights reserved. Copyright © 1981, Regents of the University of California.

NOTWITHSTANDING ANY OTHER WARRANTY HEREIN, ALL DOCUMENT FILES AND SOFTWARE OF THESE SUPPLIERS ARE PROVIDED “AS IS” WITH ALL FAULTS. CISCO AND THE ABOVE-NAMED SUPPLIERS DISCLAIM ALL WARRANTIES, EXPRESSED OR LIMITATION, THOSE OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT OR ARISING FROM A COURSE OF DEALING, USAGE, OR TRADE PRACTICE.

IN NO EVENT SHALL CISCO OR ITS SUPPLIERS BE LIABLE FOR ANY INDIRECT, SPECIAL, CONSEQUENTIAL, OR INCIDENTAL DAMAGES, INCLUDING, WITHOUT LIMITATION, LOST PROFITS OR LOSS OR DAMAGE TO DATA ARISING OUT OF THE USE OR INABILITY TO USE THIS MANUAL, EVEN IF CISCO OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

CCDE, CCENT, Cisco Eos, Cisco Lumin, Cisco Nexus, Cisco StadiumVision, the Cisco logo, DCE, and Welcome to the Human Network are trademarks; Changing the Way We Work, Live, Play, and Learn is a service mark; and Access Registrar, Aironet, AsyncOS, Bringing the Meeting To You, Catalyst, CCDA, CCDP, CCIE, CCIP, CCNA, CCNP, CCSP, CCVP, Cisco, the Cisco Cisco

Unity, Collaboration Without Limitation, EtherFast, EtherSwitch, Event Center, Fast Step, Follow Me Browsing, FormShare, GigaDrive, HomeLink, Internet Quotient, IOS, iPhone, iQ Expertise, the iQ logo, iQ Networkers, Networking Academy, Network Registrar, PCNow, PIX, PowerPanels, ProConnect, ScriptShare, SenderBase, SMARTnet, Spectrum Expert, StackWise, The Fastest Way to Increase Your Internet Quotient, TransPath, WebEx, and the WebEx States and certain other countries.

All other trademarks mentioned in this document or Website are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. (0805R)

Certified Internetwork Expert logo, Cisco IOS, Cisco Press, Cisco Systems, Cisco Systems Capital, the Cisco Systems logo,

Net Readiness Scorecard, iQuick Study, IronPort, the IronPort logo, LightStream, Linksys, MediaTone, MeetingPlace, MGX,

logo are registered trademarks of Cisco Systems, Inc. and/or its affiliates in the United

IMPLIED, INCLUDING, WITHOUT

The Java logo is a trademark or registered trademark of Sun Microsystems, Inc. in the U.S. or other countries.

Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 7.0

Page 3

Page 4

Page 5

CONTENTS

Preface xi

Overview xi

Audience xi

Organization xi

Related Topics

• Understanding Interactions with Other Cisco Unified IP Telephony Products, page 2-1

• Understanding the Phone Startup Process, page 2-7

• Network Configuration Menu, page 4-5

What Features are Supported on the Cisco Unified IP

Phone 7962G and 7942G?

The Cisco Unified IP Phone functions much like a digital business phone, allowing you to place and receive telephone calls. In addition to traditional telephony features, the Cisco Unified IP Phone includes features that enable you to administer and monitor the phone as a network device.

This section includes the following topics:

• Feature Overview, page 1-7

• Configuring Telephony Features, page 1-8

• Configuring Network Parameters Using the Cisco Unified IP Phone, page 1-8

• Providing Users with Feature Information, page 1-8

Feature Overview

Cisco Unified IP Phones provide traditional telephony functionality, such as call forwarding and transferring, redialing, speed dialing, conference calling, and voice messaging system access. Cisco features that the Cisco

Features Available for the Cisco Unified IP Phone” section on page 5-1.

As with other network devices, you must configure Cisco Unified IP Phones to prepare them to access Cisco settings to configure on a phone, but if your network requires it, you can manually configure an IP address, TFTP server, subnet information, and so on. For instructions on configuring the network settings on the Cisco

Phone.”

The Cisco Unified IP Phone can interact with other services and devices on your IP network to provide enhanced functionality. For example, you can integrate the Cisco Lightweight Directory Access Protocol 3 (LDAP3) standard directory to enable users to search for co-worker contact information directly from their IP phones. You can also use XML to enable users to access information such as weather, stocks, quote of the day, and other web-based information. For information about configuring such services, see the

page 5-15 and the “Setting Up Services” section on page 5-18.

Finally, because the Cisco Unified IP Phone is a network device, you can obtain detailed status information from it directly. This information can assist you with troubleshooting any problems users might encounter when using their IP phones. See

Statistics on the Cisco Unified IP Phone,” for more information.

Unified IP phones also provide a variety of other features. For an overview of the telephony

Unified IP Phone supports and for tips on configuring them, see the “Telephony

Unified Communications Manager and the rest of the IP network. By using DHCP, you have fewer

Unified IP Phones, see Chapter 4, “Configuring Settings on the Cisco Unified IP

Unified IP Phones with the corporate

“Configuring Corporate Directories” section on

Chapter 7, “Viewing Model Information, Status, and

Related Topics

• Configuring Settings on the Cisco Unified IP Phone, page 4-1

Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 7.0

OL-15483-01

1-7

Page 22

What Features are Supported on the Cisco Unified IP Phone 7962G and 7942G?

• Configuring Features, Templates, Services, and Users, page 5-1

• Troubleshooting and Maintenance, page 9-1

Configuring Telephony Features

You can modify additional settings for the Cisco Unified IP Phone from Cisco Unified Communications Manager Administration. Use this web-based application to set up phone registration criteria and calling search spaces, to configure corporate directories and services, and to modify phone button templates, among other tasks. See the

page 5-1 and the Cisco Unified Communications Manager documentation for additional information.

For more information about Cisco Unified Communications Manager Administration, refer to Cisco

Unified Communications Manager documentation, including Cisco Unified Communications Manager Administration Guide. You can also use the context-sensitive help available within the application for guidance.

You can access the complete Cisco Unified Communications Manager documentation suite at this location:

http://www.cisco.com/en/US/products/sw/voicesw/ps556/tsd_products_support_series_home.html

“Telephony Features Available for the Cisco Unified IP Phone” section on

Chapter 1 An Overview of the Cisco Unified IP Phone

Related Topic

• Telephony Features Available for the Cisco Unified IP Phone, page 5-1

Configuring Network Parameters Using the Cisco Unified IP Phone

You can configure parameters such as DHCP, TFTP, and IP settings on the phone itself. You can also obtain statistics about a current call or firmware versions on the phone.

For more information about configuring features and viewing statistics from the phone, see Chapter 4,

“Configuring Settings on the Cisco Unified IP Phone” and see Chapter 7, “Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone.”

Providing Users with Feature Information

If you are a system administrator, you are likely the primary source of information for Cisco Unified IP Phone users in your network or company. To ensure that you distribute the most current feature and procedural information, familiarize yourself with Cisco visit the Cisco

http://www.cisco.com/en/US/products/hw/phones/ps379/tsd_products_support_series_home.html

From this site, you can view various user guides.

In addition to providing documentation, it is important to inform users of available Cisco Unified IP Phone features—including those specific to your company or network—and of how to access and customize those features, if appropriate.

Unified IP Phone web site:

Unified IP Phone documentation. Make sure to

For a summary of some of the key information that phone users need their system administrators to provide, see

Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 7.0

1-8

Appendix A, “Providing Information to Users Via a Website.”

OL-15483-01

Page 23

Chapter 1 An Overview of the Cisco Unified IP Phone

Understanding Security Features for Cisco Unified IP Phones

Implementing security in the Cisco Unified Communications Manager system prevents identity theft of the phone and Cisco call signaling and media stream tampering.

To alleviate these threats, the Cisco IP telephony network establishes and maintains authenticated and encrypted communication streams between a phone and the server, digitally signs files before they are transferred to a phone, and encrypts media streams and call signaling between Cisco

The Cisco Unified IP Phone 7962G and 7942G use the Phone security profile, which defines whether the device is nonsecure, authenticated, or encrypted. For information on applying the security profile to the phone, refer to the Cisco Unified Communications Manager Security Guide.

If you configure security-related settings in Cisco Unified Communications Manager Administration, the phone configuration file will contain sensitive information. To ensure the privacy of a configuration file, you must configure it for encryption. For detailed information, refer to the “Configuring Encrypted Phone Configuration Files” chapter in Cisco Unified Communications Manager Security Guide.

Table 1-2 shows where you can find additional information about security in this and other documents.

Unified Communications Manager server, prevents data tampering, and prevents

Unified IP phones.

Ta b l e 1-2 Cisco Unified IP Phone and Cisco Unified Communications Manager Security

To p i c s

Topic Reference

Detailed explanation of security, including set up, configuration, and troubleshooting information for Cisco Unified Manager and Cisco Unified

Communications

IP Phones

Security features supported on the Cisco Unified IP Phone

Refer to Cisco Unified Communications Manager

Security Guide

See the “Overview of Supported Security Features”

section on page 1-10

Restrictions regarding security features See the “Security Restrictions” section on page 1-17

Viewing a security profile name See the “Understanding Security Profiles” section on

page 1-12

Identifying phone calls for which security is implemented

See the “Identifying Authenticated, Encrypted, and

Protected Phone Calls” section on page 1-13

TLS connection • See the “What Networking Protocols are Used?”

section on page 1-4

• See the “Adding Phones to the Cisco Unified

Communications Manager Database” section on page 2-8

Security and the phone startup process See the “Understanding the Phone Startup Process”

section on page 2-7

Security and phone configuration files See the “Adding Phones to the Cisco Unified

Communications Manager Database” section on page 2-8

Changing the TFTP Server 1 or TFTP Server 2 option on the phone when security is

See Table 4-2, in the “Network Configuration Menu”

section on page 4-5

implemented.

Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 7.0

OL-15483-01

1-9

Page 24

Understanding Security Features for Cisco Unified IP Phones

Chapter 1 An Overview of the Cisco Unified IP Phone

Table 1-2 Cisco Unified IP Phone and Cisco Unified Communications Manager Security

Topics (continued)

Topic Reference

Understanding security icons in the Unified CM1 through Unified CM5 options in the

See the “Unified CM Configuration Menu” section

on page 4-11

Device Configuration Menu on the phone

Items on the Security Configuration menu that you access from the Device Configuration menu

See the “Security Configuration Menu” section on

page 4-22

on the phone

Items on the Security Configuration menu that you access from the Settings menu on the phone

See the “Security Configuration Menu” section on

page 4-27

Unlocking the CTL file See the “CTL File Screen” section on page 4-28

Disabling access to a phone’s web pages See the “Disabling and Enabling Web Page Access”

section on page 8-3

Troubleshooting • See the “Troubleshooting Cisco Unified IP

Phone Security” section on page 9-8

• Refer to the Cisco Unified Communications

Manager Security Guide

Deleting the CTL file from the phone See the “Resetting or Restoring the Cisco

Unified IP Phone” section on page 9-13

Resetting or restoring the phone See the “Resetting or Restoring the Cisco

Unified IP Phone” section on page 9-13

802.1X Authentication for Cisco Unified IP Phones

See these sections:

• “Supporting 802.1X Authentication on Cisco

Unified IP Phones” section on page 1-15

Overview of Supported Security Features

Table 1-3 provides an overview of the security features that the Cisco Unified IP Phone 7962G and

7942G support. For more information about these features and about Cisco Unified Communications Manager and Cisco Security Guide.

For information about current security settings on a phone, choose Settings > Security Configuration and choose Settings > Device Configuration > Security Configuration. For more information, see the

“Security Configuration Menu” section on page 4-22.

Note Most security features are available only if a certificate trust list (CTL) is installed on the phone. For

more information about the CTL, refer to “Configuring the Cisco CTL Client” chapter in Cisco Unified Communications Manager Security Guide.

Unified IP Phone security, refer to Cisco Unified Communications Manager

• “Security Configuration Menu” section on

page 4-22

• “Status Menu” section on page 7-2

• “Troubleshooting Cisco Unified IP Phone

Security” section on page 9-8

Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 7.0

1-10

OL-15483-01

Page 25

Chapter 1 An Overview of the Cisco Unified IP Phone

Understanding Security Features for Cisco Unified IP Phones

Ta b l e 1-3 Overview of Security Features

Feature Description

Image authentication Signed binary files (with the extension .sgn) prevent tampering with the

firmware image before it is loaded on a phone. Tampering with the image causes a phone to fail the authentication process and reject the new image.

Customer-site certificate installation Each Cisco Unified IP Phone requires a unique certificate for device

authentication. Phones include a manufacturing installed certificate (MIC), but for additional security, you can specify in Cisco Unified Manager Administration that a certificate be installed by using the Certificate Authority Proxy Function (CAPF). Alternatively, you can install a Locally Significant Certificate (LSC) from the Security Configuration menu on the phone. See the

“Configuring Security on the Cisco Unified IP Phone” section on

page 3-13 for more information.

Device authentication Occurs between the Cisco Unified Communications Manager server and the

phone when each entity accepts the certificate of the other entity. Determines whether a secure connection between the phone and a Cisco Unified Communications Manager should occur; and, if necessary, creates a secure signaling path between the entities by using TLS protocol. Cisco Unified Communications Manager will not register phones unless they can be authenticated by the Cisco Unified

Communications Manager.

File authentication Validates digitally signed files that the phone downloads. The phone validates

the signature to make sure that file tampering did not occur after the file creation. Files that fail authentication are not written to Flash memory on the phone. The phone rejects such files without further processing.

Signaling Authentication Uses the TLS protocol to validate that no tampering has occurred to signaling

packets during transmission.

Manufacturing installed certificate Each Cisco Unified IP Phone contains a unique manufacturing installed

certificate (MIC), which is used for device authentication. The MIC is a permanent unique proof of identity for the phone, and allows Cisco Unified Communications Manager to authenticate the phone.

Secure SRST reference

(SCCP phones only)

After you configure a SRST reference for security and then reset the dependent devices in Cisco Unified Communications Manager Administration, the TFTP server adds the SRST certificate to the phone cnf.xml file and sends the file to the phone. A secure phone then uses a TLS connection to interact with the SRST-enabled router.

Media encryption Uses SRTP to ensure that the media streams between supported devices proves

secure and that only the intended device receives and reads the data. Includes creating a media master key pair for the devices, delivering the keys to the devices, and securing the delivery of the keys while the keys are in transport.

Signaling encryption Ensures that all SCCP signaling messages that are sent between the device and

the Cisco Unified Communications Manager server are encrypted.

CAPF (Certificate Authority Proxy Function)

Implements parts of the certificate generation procedure that are too processing-intensive for the phone, and it interacts with the phone for key generation and certificate installation. The CAPF can be configured to request certificates from customer-specified certificate authorities on behalf of the phone, or it can be configured to generate certificates locally.

Communications

Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 7.0

OL-15483-01

1-11

Page 26

Chapter 1 An Overview of the Cisco Unified IP Phone

Understanding Security Features for Cisco Unified IP Phones

Table 1-3 Overview of Security Features (continued)

Feature Description

Security profiles Defines whether the phone is nonsecure, authenticated, encrypted, or protected.

See the information.

Encrypted configuration files Lets you ensure the privacy of phone configuration files.

Optional disabling of the web server functionality for a phone

You can prevent access to a phone’s web page, which displays a variety of operational statistics for the phone.

Phone hardening Additional security options, which you control from Cisco Unified

Communications Manager Administration:

• Disabling PC port

• Disabling Gratuitous ARP (GARP)

• Disabling PC Voice VLAN access

• Disabling access to the Setting menus, or providing restricted access that

• Disabling access to web pages for a phone.

Note You can view current settings for the PC Port Disabled, GARP Enabled,

802.1X Authentication The Cisco Unified IP Phone can use 802.1X authentication to request and gain access to the network. See the

Unified IP Phones” section on page 1-15 for more information.

“Understanding Security Profiles” section on page 1-12 for more

allows access to the User Preferences menu and saving volume changes only

and Voice VLAN enabled options by looking at the phone’s Security Configuration menu. For more information, see the

“Device

Configuration Menu” section on page 4-11.

“Supporting 802.1X Authentication on Cisco

Related Topics

• Understanding Security Profiles, page 1-12

• Identifying Authenticated, Encrypted, and Protected Phone Calls, page 1-13

• Security Restrictions, page 1-17

• Device Configuration Menu, page 4-11

Understanding Security Profiles

All Cisco Unified IP Phones that support Cisco Unified Communications Manager use a security profile, which defines whether the phone is nonsecure, authenticated, or encrypted. For information about configuring the security profile and applying the profile to the phone, refer to Cisco Unified Communications Manager Security Guide.

To view the security mode that is set for the phone, look at the Security Mode setting in the Security Configuration menu. For more information, see the

page 4-22.

Related Topics

• Identifying Authenticated, Encrypted, and Protected Phone Calls, page 1-13

• Security Restrictions, page 1-17

“Security Configuration Menu” section on

Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 7.0

1-12

OL-15483-01

Page 27

Chapter 1 An Overview of the Cisco Unified IP Phone

Understanding Security Features for Cisco Unified IP Phones

• Device Configuration Menu, page 4-11

Identifying Authenticated, Encrypted, and Protected Phone Calls

When security is implemented for a phone, you can identify authenticated or encrypted phone calls by icons on the screen on the phone. You can also determine if the connected phone is secure and protected if a security tone plays at the beginning of the call.

In an authenticated call, all devices participating in the establishment of the call are authenticated by Cisco

Unified Communications Manager. When a call in progress is authenticated, the call progress icon

to the right of the call duration timer in the phone LCD screen changes to this icon

In an encrypted call, all devices participating in the establishment of the call are authenticated by Cisco

Unified Communications Manager. In addition, call signaling and media streams are encrypted. An encrypted call offers a high level of security, providing integrity and privacy to the call. When a call in progress is being encrypted, the call progress icon to the right of the call duration timer in the phone LCD screen changes to the following icon:

Note If the call is routed through non-IP call legs, for example, PSTN, the call may be nonsecure even though

it is encrypted within the IP network and has a lock icon associated with it.

In a protected call, a security tone plays at the beginning of a call to indicate that the other connected phone is also receiving and transmitting encrypted audio. If your call is connected to a non-protected phone, the security tone does not play.

Note Protected calling is supported for connections between two phones only. Some features, such as

conference calling, shared lines, Extension Mobility, and Join Across Lines are not available when protected calling is configured. Protected calls are not authenticated.

Related Topic

• Understanding Security Profiles, page 1-12

• Understanding Security Features for Cisco Unified IP Phones, page 1-9

• Security Restrictions, page 1-17

Establishing and Identifying Secure Conference Calls

You can initiate a secure conference call and monitor the security level of participants. A secure conference call is established using this process:

1. A user initiates the conference from a secure phone (encrypted or authenticated security mode).

2. Cisco Unified Communications Manager assigns a secure conference bridge to the call.

3. As participants are added, Cisco Unified Communications Manager verifies the security mode of

each phone (encrypted or authenticated) and maintains the secure level for the conference.

4. The phone displays the security level of the conference call. A secure conference displays

(encrypted) or ( authenticated) icon to the right of “Conference” on the phone screen. If icon

displays, the conference is not secure.

Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 7.0

OL-15483-01

1-13

Page 28

Understanding Security Features for Cisco Unified IP Phones

Note There are interactions, restrictions, and limitations that affect the security level of the conference call

depending on the security mode of the participant’s phones and the availability of secure conference bridges. See Tabl e 1-4 and Tab l e 1-5 for information about these interactions.

Establishing and Identifying Protected Calls

A protected call is established when your phone, and the phone on the other end, is configured for protected calling. The other phone can be in the same Cisco IP network, or on a network outside the IP network. Protected calls can only be made between two phones. Conference calls and other multiple-line calls are not supported.

A protected call is established using this process:

1. A user initiates the call from a protected phone (protected security mode).

2. The phone displays the icon (encrypted) on the phone screen. This icon indicates that the phone

is configured for secure (encrypted) calls, but this does not mean that the other connected phone is also protected.

3. A security tone plays if the call is connected to another protected phone, indicating that both ends

of the conversation are encrypted and protected. If the call is connected to a non-protected phone, then the secure tone is not played.

Chapter 1 An Overview of the Cisco Unified IP Phone

Note Protected calling is supported for conversations between two phones. Some features, such as conference

calling, shared lines, Extension Mobility, and Join Across Lines are not available when protected calling is configured.

Call Security Interactions and Restrictions

Cisco Unified Communications Manager checks the phone security status when conferences are established and changes the security indication for the conference or blocks the completion of the call to maintain integrity and also security in the system. call security levels when using Barge.

Ta b l e 1-4 Call Security Interactions When Using Barge

Initiator’s Phone Security Level

Feature Used Call Security Level Results of Action

Non-secure Barge Encrypted call Call barged and identified as non-secure call

Secure (encrypted) Barge Authenticated call Call barged and identified as authenticated call

Secure

Barge Encrypted call Call barged and identified as authenticated call

(authenticated)

Non-secure Barge Authenticated call Call barged and identified as non-secure call

Table 1-4 provides information about changes to

Table 1-5 provides information about changes to conference security levels depending on the initiator’s

phone security level, the security levels of participants, and the availability of secure conference bridges.

Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 7.0

1-14

OL-15483-01

Page 29

Chapter 1 An Overview of the Cisco Unified IP Phone

Understanding Security Features for Cisco Unified IP Phones

Ta b l e 1-5 Security Restrictions with Conference Calls

Initiator’s Phone Security Level

Non-secure Conference Encrypted or authenticated Non-secure conference bridge

Secure (encrypted or authenticated)

Secure (encrypted) Conference All participants are encrypted Secure conference bridge

Secure (authenticated)

Non-secure Conference Encrypted or authenticated Only secure conference bridge is available and used

Secure (encrypted or authenticated)

Secure (encrypted) Join Encrypted or authenticated Secure conference bridge

Feature Used Security Level of Participants Results of Action

Non-secure conference

Conference At least one member is

non-secure

Secure conference bridge

Non-secure conference

Secure encrypted level conference

Conference All participants are encrypted or

authenticated

Secure conference bridge

Secure authenticated level conference

Non-secure conference

Conference Encrypted or authenticated Only non-secure conference bridge is available and

used

Non-secure conference

Conference Encrypted or secure Conference remains secure. When one participant

tries to hold the call with MOH, the MOH does not play.

Conference remains secure (encrypted or authenticated)

Non-secure cBarge All participants are encrypted Secure conference bridge

Conference changes to non-secure

Non-secure MeetMe Minimum security level is

encrypted

Secure (encrypted) MeetMe Minimum security level is

authenticated

Initiator receives message “Does not meet Security Level”, call rejected.

Secure conference bridge

Conference accepts encrypted and authenticated calls

Secure (encrypted) MeetMe Minimum security level is

non-secure

Only secure conference bridge available and used

Conference accepts all calls

Supporting 802.1X Authentication on Cisco Unified IP Phones

These sections provide information about 802.1X support on the Cisco Unified IP Phones:

• Overview, page 1-16

• Required Network Components, page 1-16

• Best Practices—Requirements and Recommendations, page 1-16

Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 7.0

OL-15483-01

1-15

Page 30

Understanding Security Features for Cisco Unified IP Phones

Overview

Cisco Unified IP phones and Cisco Catalyst switches have traditionally used Cisco Discovery Protocol (CDP) to identify each other and determine parameters such as VLAN allocation and inline power requirements. However, CDP is not used to identify any locally attached PCs; therefore, Cisco Unified IP Phones provide an EAPOL pass-through mechanism, whereby a PC locally attached to the IP phone, may pass through EAPOL messages to the 802.1X authenticator in the LAN switch. This prevents the IP phone from having to act as the authenticator, yet allows the LAN switch to authenticate a data end point prior to accessing the network.

In conjunction with the EAPOL pass-through mechanism, Cisco Unified IP Phones provide a proxy EAPOL-Logoff mechanism. In the event that the locally attached PC is disconnected from the IP phone, the LAN switch would not see the physical link fail, because the link between the LAN switch and the IP phone is maintained. To avoid compromising network integrity, the IP phone sends an EAPOL-Logoff message to the switch, on behalf of the downstream PC, which triggers the LAN switch to clear the authentication entry for the downstream PC.

The Cisco Unified IP phones also contain an 802.1X supplicant, in addition to the EAPOL pass-through mechanism. This supplicant allows network administrators to control the connectivity of IP phones to the LAN switch ports. The 802.1X supplicant implements the EAP-MD5 option for 802.1X authentication.

Chapter 1 An Overview of the Cisco Unified IP Phone

Required Network Components

Support for 802.1X authentication on Cisco Unified IP Phones requires several components, including:

• Cisco Unified IP Phone—The phone acts as the 802.1X supplicant, which initiates the request to

access the network.

• Cisco Secure Access Control Server (ACS) (or other third-party authentication server)—The

authentication server and the phone must both be configured with a shared secret that is used to authenticate the phone.

• Cisco Catalyst Switch (or other third-party switch)—The switch must support 802.1X, so it can act

as the authenticator and pass the messages between the phone and the authentication server. When the exchange is completed, the switch then grants or denies the phone access to the network.

Best Practices—Requirements and Recommendations

• Enable 802.1X Authentication—If you want to use the 802.1X standard to authenticate Cisco

Unified IP Phones, be sure that you have properly configured the other components before enabling it on the phone. See the information.

• Configure PC Port—The 802.1X standard does not take into account the use of VLANs and thus

recommends that only a single device should be authenticated to a specific switch port. However, some switches (including Cisco Catalyst switches) support multi-domain authentication. The switch configuration determines whether you can connect a PC to the phone’s PC port.

“802.1X Authentication and Status” section on page 4-30 for more

–

Enabled—If you are using a switch that supports multi-domain authentication, you can enable the PC port and connect a PC to it. In this case, Cisco Unified IP Phones support proxy EAPOL-Logoff to monitor the authentication exchanges between the switch and the attached PC. For more information about IEEE 802.1X support on the Cisco Catalyst switches, refer to the Cisco Catalyst switch configuration guides at:

Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 7.0

1-16

OL-15483-01

Page 31

Chapter 1 An Overview of the Cisco Unified IP Phone

http://www.cisco.com/en/US/products/hw/switches/ps708/tsd_products_support_series_home. html

–

Disabled—If the switch does not support multiple 802.1X-compliant devices on the same port, you should disable the PC Port when 802.1X authentication is enabled. See the

Configuration Menu” section on page 4-22 for more information. If you do not disable this port

and subsequently attempt to attach a PC to it, the switch will deny network access to both the phone and the PC.

• Configure Voice VLAN—Because the 802.1X standard does not account for VLANs, you should

configure this setting based on the switch support.

–

Enabled—If you are using a switch that supports multi-domain authentication, you can continue to use the voice VLAN.

–

Disabled—If the switch does not support multi-domain authentication, disable the Voice VLAN and consider assigning the port to the native VLAN. See the

section on page 4-22 for more information.

• Enter MD5 Shared Secret—If you disable 802.1X authentication or perform a factory reset on the

phone, the previously configured MD5 shared secret is deleted. See the

Status” section on page 4-30 for more information.

Overview of Configuring and Installing Cisco Unified IP Phones

“Security

“Security Configuration Menu”

“802.1X Authentication and

Security Restrictions

A user cannot barge into an encrypted call if the phone that is used to barge is not configured for encryption. When barge fails in this case, a reorder tone (fast busy tone) plays on the phone on which the user initiated the barge.

If the initiator phone is configured for encryption, the barge initiator can barge into an authenticated or nonsecure call from the encrypted phone. After the barge occurs, Cisco Manager classifies the call as nonsecure.

If the initiator phone is configured for encryption, the barge initiator can barge into an encrypted call, and the phone indicates that the call is encrypted.

A user can barge into an authenticated call, even if the phone that is used to barge is nonsecure. The authentication icon continues to appear on the authenticated devices in the call, even if the initiator phone does not support security.

Unified Communications

Overview of Configuring and Installing Cisco Unified IP Phones

When deploying a new IP telephony system, system administrators and network administrators must complete several initial configuration tasks to prepare the network for IP information and a checklist for setting up and configuring a complete Cisco IP telephony network, refer to the “System Configuration Overview” chapter in Cisco Unified Communications Manager System Guide.

telephony service. For

After you have set up the IP telephony system and configured system-wide features in Cisco Unified Communications Manager, you can add IP phones to the system.

The following topics provide an overview of procedures for adding Cisco Unified IP Phones to your network:

• Configuring Cisco Unified IP Phones in Cisco Unified Communications Manager, page 1-18

• Installing Cisco Unified IP Phones, page 1-21

Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 7.0

OL-15483-01

1-17

Page 32

Chapter 1 An Overview of the Cisco Unified IP Phone

Overview of Configuring and Installing Cisco Unified IP Phones

Configuring Cisco Unified IP Phones in Cisco Unified Communications Manager

To add phones to the Cisco Unified Communications Manager database, you can use:

• Auto-registration

• Cisco Unified Communications Manager Administration

• Bulk Administration Tool (BAT)

• BAT and the Tool for Auto-Registered Phones Support (TAPS)

For more information about these choices, see the “Adding Phones to the Cisco Unified Communications

Manager Database” section on page 2-8.

For general information about configuring phones in Cisco Unified Communications Manager, refer to the “Cisco

Checklist for Configuring the Cisco Unified IP Phone 7962G and 7942G in Cisco Unified Communications Manager

Unified IP Phone” chapter in Cisco Unified Communications Manager System Guide.

Table 1-6 provides an overview and checklist of configuration tasks for the Cisco Unified

IP Phone 7962G and 7942G in Cisco Unified Communications Manager Administration. The list presents a suggested order to guide you through the phone configuration process. Some tasks are optional, depending on your system and user needs. For detailed procedures and information, refer to the sources in the list.

Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 7.0

1-18

OL-15483-01

Page 33

Chapter 1 An Overview of the Cisco Unified IP Phone

Overview of Configuring and Installing Cisco Unified IP Phones

Ta b l e 1-6 Checklist for Configuring the Cisco Unified IP Phone 7962G and 7942G in Cisco Unified Communications

Manager

Task Purpose For More Information

1. Gather the following information about the phone:

• Phone Model

• MAC address

• Physical location of the phone

• Name or user ID of phone user

• Device pool

• Partition, calling search space, and location

information

• Number of lines and associated directory numbers

(DNs) to assign to the phone

• Cisco Unified Communications Manager user to

associate with the phone

• Phone usage information that affects phone button

template, softkey template, phone features, IP Phone services, or phone applications

Refer to Cisco Unified Communications Manager System Guide, “Cisco Unified IP Phone” chapter.

See the “Telephony Features Available for the Cisco

Unified IP Phone” section on page 5-1.

Provides list of configuration requirements for setting up phones.

Identifies preliminary configuration that you need to perform before configuring individual phones, such as phone button templates or softkey templates.

2. Customize phone button templates (if required).

Changes the number of line buttons, speed-dial buttons, Service URL buttons or adds a Privacy button to meet user needs.

3. Add and configure the phone by completing the

required fields in the Phone Configuration window. Required fields are indicated by an asterisk (*) next to the field name; for example, MAC address and device pool.

Adds the device with its default settings to the Cisco Unified Communications Manager database.

4. Add and configure directory numbers (lines) on the

phone by completing the required fields in the Directory Number Configuration window. Required fields are indicated by an asterisk (*) next to the field name; for example, directory number and presence group.

Adds primary and secondary directory numbers and features associated with directory numbers to the phone.

Refer to Cisco Communications Manager Administration Guide, “Phone Button Template Configuration” chapter.

See the “Modifying Phone Button Templates” section on

page 5-16.

Refer to Cisco Communications Manager Administration Guide, “Cisco Unified

IP Phone

Configuration” chapter.

For information about Product Specific Configuration fields, refer to “?” Button Help in the Phone Configuration window.

Refer to the Cisco Unified Communications Manager Administration Guide, Directory Number Configuration chapter, “Creating a Cisco Unity Voice Mailbox” section

See the “Telephony Features Available for the Cisco

Unified IP Phone” section on page 5-1.

Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 7.0

OL-15483-01

1-19

Page 34

Chapter 1 An Overview of the Cisco Unified IP Phone

Overview of Configuring and Installing Cisco Unified IP Phones

Table 1-6 Checklist for Configuring the Cisco Unified IP Phone 7962G and 7942G in Cisco Unified Communications

Manager (continued)

Task Purpose For More Information

5. Customize softkey templates.

Adds, deletes, or changes order of softkey features that display on the user’s phone to meet feature usage needs.

6. Configure speed-dial buttons and assign speed-dial

numbers (optional).

Adds speed-dial buttons and numbers.

Users can change speed-dial settings on their phones by using Cisco Unified CM User Options.

7. Configure Cisco Unified IP Phone services and assign

services (optional).

Provides IP Phone services.

Note Users can add or change services on their

phones by using the Cisco Unified CM User Options.

8. Assign services to phone buttons (optional).

Provides single button access to an IP phone service or URL.

9. Add user information by configuring required fields.

Required fields are indicated by an asterisk (*); for example, User ID and last name.

Refer to Cisco Unified Communications Manager Administration Guide, “Softkey Template Configuration” chapter.

See the “Configuring Softkey Templates” section on

page 5-17.

Refer to Cisco Unified Communications Manager Administration Guide, “Cisco Unified

IP Phone Configuration” chapter, “Configuring Speed-Dial Buttons” section.

Refer to Cisco Communications Manager Administration Guide, “Cisco Unified

IP Phone Services

Configuration” chapter.

See the “Setting Up Services” section on page 5-18.

Refer to Cisco Unified Communications Manager Administration Guide, “Cisco Unified

IP Phone Configuration” chapter, “Adding a Cisco Unified

IP Phone Service to a Phone Button” section.

Refer to Cisco Unified Communications Manager Administration Guide, “End User Configuration” chapter.

Note Assign a password (for User Options web

pages) and PIN (for Extension Mobility and Personal Directory)

Adds user information to the global directory for Cisco Unified

10. Associate a user to a user group.

Communications Manager.

Assigns users a common list of roles and permissions that apply to all users in a user group. Administrators can manage user groups, roles, and permissions to control the level of access (and, therefore, the level of security) for system users.

11. Associate a user with a phone (optional).

Provides users with control over their phone such a forwarding calls or adding speed-dial numbers or services.

Note Some phones, such as those in conference

rooms, do not have an associated user.

Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 7.0

1-20

See the “Adding Users to Cisco Unified Communications

Manager” section on page 5-18

Refer to Cisco Unified Communications Manager Administration Guide:

• “End User Configuration” chapter, “End User

Configuration Settings” section

• “User Group Configuration” chapter, “Adding Users

to a User Group” section.

Refer to Cisco Unified Communications Manager Administration Guide, “End User Configuration” chapter, “Associating Devices to a User” section.

OL-15483-01

Page 35

Chapter 1 An Overview of the Cisco Unified IP Phone

Installing Cisco Unified IP Phones

After you have added the phones to the Cisco Unified Communications Manager database, you can complete the phone installation. You (or the phone users) can install the phone at the users’s location. The Cisco directions for connecting the phone handset, cables, and other accessories.

Note Before you install a phone, even if it is new, upgrade the phone to the current firmware image. For

information about upgrading, refer to the Readme file for your phone, which is located at:

http://www.cisco.com/cgi-bin/tablebuild.pl/ip-7900ser

After the phone is connected to the network, the phone startup process begins, and the phone registers with Cisco settings on the phone depending on whether you enable or disable DHCP service.

If you used auto-registration, you need to update the specific configuration information for the phone such as associating the phone with a user, changing the button table, or directory number.

Unified IP Phone Installation Guide, which is provided on the cisco.com web site, provides

Unified Communications Manager. To finish installing the phone, configure the network

Overview of Configuring and Installing Cisco Unified IP Phones

Checklist for Installing the Cisco Unified IP Phone 7962G and 7942G

Table 1-7 provides an overview and checklist of installation tasks for the Cisco Unified IP Phone 7962G

and 7942G. The list presents a suggested order to guide you through the phone installation. Some tasks are optional, depending on your system and user needs. For detailed procedures and information, refer to the sources in the list.

Ta b l e 1-7 Installation Checklist of the Cisco Unified IP Phone 7962G and 7942G

Task Purpose For More Information

1. Choose the power source for the phone:

• Power over Ethernet (PoE)

• External power supply

Determines how the phone receives power.

2. Assemble the phone, adjust phone placement, and

connect the network cable.

Locates and installs the phone in the network.

3. Add a Cisco Unified IP Phone Expansion Module to

the Cisco Unified

IP Phone 7962G (optional).

Adds the device with its default settings to the Cisco Unified Communications Manager database.

Extends functionality of a Cisco Unified IP Phone 7962G by adding 14 (7914) or 24 (7915 and 7916) line appearances or speed-dial numbers.

See the “Providing Power to the Cisco Unified IP Phone”

section on page 2-3.

See the “Installing the Cisco Unified IP Phone” section

on page 3-5.

See the “Adjusting the Placement of the Cisco Unified IP

Phone” section on page 3-9.

See the “Attaching A Cisco Unified IP Phone Expansion

Module” section on page 3-8.

Note Cisco Unified IP Phone Expansion Modules

are not supported on the Cisco Unified IP Phone 7942G.

Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 7.0

OL-15483-01

1-21

Page 36

Chapter 1 An Overview of the Cisco Unified IP Phone

Overview of Configuring and Installing Cisco Unified IP Phones

Table 1-7 Installation Checklist of the Cisco Unified IP Phone 7962G and 7942G (continued)

Task Purpose For More Information

4. Monitor the phone startup process.

Adds primary and secondary directory numbers and features associated with directory numbers to the phone.

Verifies that phone is configured properly.

5. If you are configuring the network settings on the

phone, you can set up an IP address for the phone by either using DHCP or manually entering an IP address.

Using DHCP—To enable DHCP and allow the DHCP server to automatically assign an IP address to the Cisco Unified IP Phone and direct the phone to a TFTP server, choose Settings > Network Configuration> IPv4 Configuration and:

See the “Verifying the Phone Startup Process” section on

page 3-11.

See the “Configuring Startup Network Settings” section

on page 3-12.

See the “Network Configuration Menu” section on

page 4-5.

• To enable DHCP, set DHCP Enabled to Yes .

DHCP is enabled by default.

• To use an alternate TFTP server, set Alternate

TFTP Server to Yes , and enter the IP address for the TFTP Server.

Note Consult with the network administrator to

determine whether you need to assign an alternative TFTP server instead of using the TFTP server assigned by DHCP.

Without DHCP—You must configure the IP address, subnet mask, TFTP server, and default router locally on the phone, choose Settings > Network Configuration> IPv4 Configuration:

To disable DHCP and manually set an IP address:

a. To disable DHCP, set DHCP Enabled to No.

b. Enter the static IP address for phone.

c. Enter the subnet mask.

d. Enter the default router IP addresses.

e. Set Alternate TFTP Server to Ye s, and enter the IP

address for TFTP Server 1.

You must also enter the domain name where the phone resides by Choosing Settings > Network Configuration.

6. Set up security on the phone.

Provides protection against data tampering threats and identity theft of phones.

Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 7.0

1-22

See the “Configuring Security on the Cisco Unified IP

Phone” section on page 3-13.

OL-15483-01

Page 37

Chapter 1 An Overview of the Cisco Unified IP Phone

Overview of Configuring and Installing Cisco Unified IP Phones

Table 1-7 Installation Checklist of the Cisco Unified IP Phone 7962G and 7942G (continued)

Task Purpose For More Information

7. Make calls with the Cisco Unified IP Phone.

Verifies that the phone and features work correctly.

8. Provide information to end users about how to use

their phones and how to configure their phone options.

Ensures that users have adequate information to successfully use their Cisco Unified

IP Phones.

Refer to Cisco Unified IP Phone 7962G and 7942G

Guide for Cisco Unified Communications Manager 7.0 (SCCP and SIP)

See Appendix A, “Providing Information to Users Via a

Website.”

Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 7.0

OL-15483-01

1-23

Page 38

Overview of Configuring and Installing Cisco Unified IP Phones

Chapter 1 An Overview of the Cisco Unified IP Phone

Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 7.0

1-24

OL-15483-01

Page 39

CHAP T ER

Preparing to Install the Cisco Unified IP Phone on Your Network

Cisco Unified IP Phones enable you to communicate by using voice over a data network. To provide this capability, the IP Phones depend upon and interact with several other key Cisco components, including Cisco

This chapter focuses on the interactions between the Cisco Unified IP Phone 7962G and 7942G and Cisco

Unified Communications Manager, DNS and DHCP servers, TFTP servers, and switches. It also

describes options for powering phones.

For related information about voice and IP communications, refer to this URL:

http://www.cisco.com/en/US/products/sw/voicesw/index.html

This chapter provides an overview of the interaction between the Cisco Unified IP Phone and other key components of the Voice over IP (VoIP) network. It includes the following topics:

• Understanding Interactions with Other Cisco Unified IP Telephony Products, page 2-1

• Providing Power to the Cisco Unified IP Phone, page 2-3

• Understanding Phone Configuration Files, page 2-5

Unified Communications Manager.

Unified IP Telephony

• Understanding the Phone Startup Process, page 2-7

• Adding Phones to the Cisco Unified Communications Manager Database, page 2-8

• Using Cisco Unified IP Phones with Different Protocols, page 2-11

• Determining the MAC Address for a Cisco Unified IP Phone, page 2-13

Understanding Interactions with Other Cisco Unified IP Telephony Products

To function in the IP telephony network, the Cisco Unified IP Phone must be connected to a networking

OL-15483-01

device, such as a Cisco Catalyst switch. You must also register the Cisco Unified

This section includes the following topics:

• Understanding How the Cisco Unified IP Phone Interacts with Cisco Unified Communications

• Understanding How the Cisco Unified IP Phone Interacts with the VLAN, page 2-2

Communications Manager system before sending and receiving calls.

Manager, page 2-2

Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 7.0

Unified IP Phone with a Cisco

2-1

Page 40

Chapter 2 Preparing to Install the Cisco Unified IP Phone on Your Network

Understanding Interactions with Other Cisco Unified IP Telephony Products

Understanding How the Cisco Unified IP Phone Interacts with Cisco Unified Communications Manager

Cisco Unified Communications Manager is an open and industry-standard call processing system. Cisco

Unified Communications Manager software sets up and tears down calls between phones, integrating traditional PBX functionality with the corporate IP network. Cisco Manager manages the components of the IP telephony system—the phones, the access gateways, and the resources necessary for features such as call conferencing and route planning. Cisco Communications Manager also provides:

• Firmware for phones

• Authentication and encryption (if configured for the telephony system)

• Configuration file and CTL file, via TFTP service

• Phone registration

• Call preservation, so that a media session continues if signaling is lost between the primary

Communications Manager and a phone

For information about configuring Cisco Unified Communications Manager to work with the IP devices described in this chapter, refer to Cisco Unified

Unified Communications Manager System Guide, and Cisco Unified Communications Manager Security Guide.

For an overview of security functionality for the Cisco Unified IP Phone, see the “Understanding

Security Features for Cisco Unified IP Phones” section on page 1-9.

Communications Manager Administration Guide, Cisco

Unified Communications

Unified

Note If the Cisco Unified IP Phone model that you want to configure does not appear in the Phone Type

drop-down list in Cisco Unified Communications Manager Administration, go to the following URL and install the latest support patch for your version of Cisco Unified

http://www.cisco.com/kobayashi/sw-center/sw-voice.shtml

Related Topic

• Telephony Features Available for the Cisco Unified IP Phone, page 5-1

Communications Manager:

Understanding How the Cisco Unified IP Phone Interacts with the VLAN

The Cisco Unified IP Phone 7962G and 7942G have an internal Ethernet switch, enabling forwarding of packets to the phone, and to the access port and the network port on the back of the phone.

If a computer is connected to the access port, the computer and the phone share the same physical link to the switch and share the same port on the switch. This shared physical link has the following implications for the VLAN configuration on the network:

• The current VLANs might be configured on an IP subnet basis. However, additional IP addresses

might not be available to assign the phone to the same subnet as other devices connected to the same port.

• Data traffic present on the VLAN supporting phones might reduce the quality of Voice-over-IP

traffic.

• Network security may indicate a need to isolate the VLAN voice traffic from the VLAN data traffic.

Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 7.0

2-2

OL-15483-01

Page 41

Chapter 2 Preparing to Install the Cisco Unified IP Phone on Your Network

You can resolve these issues by isolating the voice traffic onto a separate VLAN. The switch port that the phone is connected to would be configured to have separate VLANs for carrying:

• Voice traffic to and from the IP phone (auxiliary VLAN on the Cisco Catalyst 6000 series, for

example)

• Data traffic to and from the PC connected to the switch through the access port of the IP phone

(native VLAN)

Isolating the phones on a separate, auxiliary VLAN increases the quality of the voice traffic and allows a large number of phones to be added to an existing network where there are not enough IP addresses for each phone.

For more information, refer to the documentation included with a Cisco switch. You can also access switch information at this URL:

http://cisco.com/en/US/products/hw/switches/index.html

Related Topics

• Understanding the Phone Startup Process, page 2-7

• Network Configuration Menu, page 4-5

Providing Power to the Cisco Unified IP Phone

The Cisco Unified IP Phone 7962G and 7942G can be powered with external power or with Power over Ethernet (PoE). External power is provided through a separate power supply. PoE is provided by a switch through the Ethernet cable attached to a phone.

Note When you install a phone that is powered with external power, connect the power supply to the phone

and to a power outlet before you connect the Ethernet cable to the phone. When you remove a phone that is powered with external power, disconnect the Ethernet cable from the phone before you disconnect the power supply.

The following sections provide more information about powering a phone:

• Power Guidelines, page 2-4

• Power Outage, page 2-4

• Obtaining Additional Information about Power, page 2-5

Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 7.0

OL-15483-01

2-3

Page 42

Chapter 2 Preparing to Install the Cisco Unified IP Phone on Your Network

Providing Power to the Cisco Unified IP Phone

Power Guidelines

Table 2-1 provides guidelines for powering the Cisco Unified IP Phone 7962G and 7942G.

Ta b l e 2-1 Guidelines for Powering the Cisco Unified IP Phone 7962G and 7942G

Power Type Guidelines

External power—Provided through the CP-PWR-CUBE-3 external power supply.

External power—Provided through the Cisco Unified IP Phone Power Injector.

PoE power—Provided by a switch through the Ethernet cable attached to the phone.

• The Cisco Unified IP Phone 7962G and 7942G use the CP-PWR-CUBE-3 power

supply.

The Cisco Unified IP Phone Power Injector may be used with any Cisco Unified IP Phone. Functioning as a midspan device, the injector delivers inline power to the attached phone. The Cisco Unified IP Phone Power Injector is connected between a switch port and the IP Phone, and supports a maximum cable length of 100m between the unpowered switch and the IP Phone.

• The Cisco Unified IP Phone 7962G and 7942G support Cisco inline PoE.

• The Cisco Unified IP Phone 7962G and 7942G support IEEE 802.3af Class 2 power

on signal pairs and spare pairs.

• To ensure uninterruptible operation of the phone, make sure that the switch has a

backup power supply.

External power—Provided through inline power patch panel WS-PWR-PANEL

Power Outage

Your accessibility to emergency service through the phone is dependent on the phone being powered. If there is an interruption in the power supply, Service and Emergency Calling Service dialing will not function until power is restored. In the case of a power failure or disruption, you may need to reset or reconfigure equipment before using the Service or Emergency Calling Service dialing.

• Make sure that the CatOS or IOS version running on your switch supports your

intended phone deployment. Refer to the documentation for your switch for operating system version information.

The inline power patch panel WS-PWR-PANEL is compatible with the Cisco Unified IP

Phone 7962G and 7942G.

Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 7.0

2-4

OL-15483-01

Page 43

Chapter 2 Preparing to Install the Cisco Unified IP Phone on Your Network

Obtaining Additional Information about Power

For related information about power, refer to the documents shown in Tab le 2-2. These documents provide information about the following topics:

• Cisco switches that work with the Cisco Unified IP Phone 7962G and 7942G

• The Cisco IOS releases that support bidirectional power negotiation

• Other requirements and restrictions regarding power

Ta b l e 2-2 Related Documentation for Power

Document Topics URL

Cisco Unified IP Phone Power Injector

PoE Solutions http://www.cisco.com/en/US/netsol/ns340/ns394/ns147/ns412/net

Cisco Catalyst Switches http://cisco.com/en/US/products/hw/switches/index.html

Integrated Service Routers http://www.cisco.com/en/US/products/hw/routers/index.html

Cisco IOS Software http://www.cisco.com/en/US/products/sw/iosswrel/products_ios_

http://www.cisco.com/en/US/products/ps6951/index.html

working_solutions_package.html

cisco_ios_software_category_home.html

Understanding Phone Configuration Files

Configuration files for a phone are stored on the TFTP server and define parameters for connecting to Cisco Unified Communications Manager that requires the phone to be reset, a change is automatically made to the phone’s configuration file.

Configuration files also contain information about which image load the phone should be running. If this image load differs from the one currently loaded on a phone, the phone contacts the TFTP server to request the required load files. (These files are digitally signed to ensure the authenticity of the files’ source.)

In addition, if the device security mode in the configuration file is set to Authenticated and the CTL file on the phone has a valid certificate for Cisco a TLS connection to Cisco connection. For SIP phones, a TLS connection requires that the transport protocol in the phone configuration file be set to TLS, which corresponds to the transport type in the SIP Security Profile in Cisco Unified Communications Manager Administration.

Note If the device security mode in the configuration file is set to Authenticated or Encrypted, but the phone

has not received a CTL file, the phone will continuously try to obtain a CTL file, so that it can register securely.

Communications Manager. In general, any time you make a change in Cisco Unified

Unified Communications Manager, the phone establishes

Unified Communications Manager. Otherwise, the phone establishes a TCP

Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 7.0

OL-15483-01

2-5

Page 44

Understanding Phone Configuration Files

Phone Configuration Files” chapter in Cisco Unified Communications Manager Security Guide. A phone requests a configuration file whenever it resets and registers with Cisco Manager.

A phone accesses a default configuration file named XmlDefault.cnf.xml from the TFTP server when the following conditions exist:

• You have enabled auto-registration in Cisco Unified Communications Manager

• The phone has not been added to the Cisco Unified Communications Manager Database

• The phone is registering for the first time

If auto registration is not enabled and the phone has not been added to the Cisco Unified Communications Manager database, the phone registration request will be rejected. In this case, the phone will reset and attempt to register repeatedly.

If the phone has registered before, the phone will access the configuration file named SEPmac_address.cnf.xml, where mac_address is the MAC address of the phone.

The TFTP server generates these SIP configuration files:

• SIP IP Phone:

–

For unsigned and unencrypted files—SEP<mac>.cnf.xml

–

For signed files—SEP<mac>.cnf.xml.sgn

Chapter 2 Preparing to Install the Cisco Unified IP Phone on Your Network

Unified Communications

–

For signed and encrypted files—SEP<mac>.cnf.xml.enc.sgn

• Dial Plan—<dialplan>.xml

• Softkey Template—<softkey_template>.xml

The filenames are derived from the MAC Address and Description fields in the Phone Configuration window of Cisco

Unified Communications Manager Administration. The MAC address uniquely identifies the phone. For more information refer to the Cisco Unified Communications Manager Administration Guide.

Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 7.0

2-6

OL-15483-01

Page 45

Chapter 2 Preparing to Install the Cisco Unified IP Phone on Your Network

Understanding the Phone Startup Process

When connecting to the VoIP network, the Cisco Unified IP Phone 7962G and 7942G go through a standard startup process that is described in configuration, not all of these steps may occur on your Cisco Unified IP Phone.

Ta b l e 2-3 Cisco Unified IP Phone Startup Process

Task Purpose Related Topics

1. Obtaining Power from the Switch

If a phone is not using external power, the switch provides in-line power through the Ethernet cable attached to the phone.

2. Loading the Stored Phone Image

The Cisco Unified IP Phone has non-volatile Flash memory in which it stores firmware images and user-defined preferences. At startup, the phone runs a bootstrap loader that loads a phone image stored in Flash memory. Using this image, the phone initializes its software and hardware.

3. Configuring VLAN

If the Cisco Unified IP Phone is connected to a Cisco

Catalyst switch, the switch next informs the phone of the voice VLAN defined on the switch. The phone needs to know its VLAN membership before it can proceed with the Dynamic Host Configuration Protocol (DHCP) request for an IP address.

4. Obtaining an IP Address

If the Cisco Unified IP Phone is using DHCP to obtain an IP address, the phone queries the DHCP server to obtain one. If you are not using DHCP in your network, you must assign static IP addresses to each phone locally.

5. Accessing a TFTP Server

In addition to assigning an IP address, the DHCP server directs the Cisco

Unified IP Phone to a TFTP Server. If the phone has a statically defined IP address, you must configure the TFTP server locally on the phone; the phone then contacts the TFTP server directly.

Note You can also assign an alternative TFTP server

to use instead of the one assigned by DHCP.

Table 2-3. Depending on your specific network

• Adding Phones to the Cisco Unified

Communications Manager Database, page 2-8.

• Resolving Startup Problems, page 9-1.

• Network Configuration Menu, page 4-5.

• Resolving Startup Problems, page 9-1.

• Network Configuration Menu, page 4-5.

• Resolving Startup Problems, page 9-1.

• Network Configuration Menu, page 4-5.

• Resolving Startup Problems, page 9-1.

Understanding the Phone Startup Process

Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 7.0

OL-15483-01

2-7

Page 46

Chapter 2 Preparing to Install the Cisco Unified IP Phone on Your Network

Adding Phones to the Cisco Unified Communications Manager Database

Table 2-3 Cisco Unified IP Phone Startup Process (continued)

Task Purpose Related Topics

6. Requesting the CTL file

The TFTP server stores the certificate trust list (CTL) file. This file contains a list of Cisco Unified Communications Managers and TFTP servers that the phone is authorized to connect to. It also contains the certificates necessary for establishing a secure connection between the phone and Cisco Unified Communications Manager.

7. Requesting the Configuration File

The TFTP server has configuration files, which define parameters for connecting to Cisco Unified information for the phone.

8. Contacting Cisco Unified Communications Manager

The configuration file defines how the Cisco Unified Unified phone with its load ID. After obtaining the file from the TFTP server, the phone attempts to make a connection to the highest priority Cisco Unified security is implemented, the phone makes a TLS connection. Otherwise, it makes a non-secure TCP connection.

Communications Manager and other

IP Phone communicates with Cisco Communications Manager and provides a

Communications Manager on the list. If

Refer to the Cisco Unified Communications Manager Security Guide, “Configuring the Cisco CTL Client” chapter.

• Adding Phones to the Cisco Unified

Communications Manager Database, page 2-8

• Resolving Startup Problems, page 9-1.

If the phone was manually added to the database, Cisco Unified the phone. If the phone was not manually added to the database and auto-registration is enabled in Cisco Unified attempts to auto-register itself in the Cisco Unified

Note Auto-registration is disabled when security is

Communications Manager identifies

Communications Manager, the phone

Communications Manager database.

enabled on Cisco Unified Communications Manager. In this case, the phone must be manually added to the Cisco Unified Communications Manager database.

Adding Phones to the Cisco Unified Communications Manager Database

Before installing the Cisco Unified IP phone, you must choose a method for adding phones to the Cisco

Unified Communications Manager database. These sections describe the methods:

• Adding Phones with Auto-Registration, page 2-9

Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 7.0

2-8

OL-15483-01

Page 47

Chapter 2 Preparing to Install the Cisco Unified IP Phone on Your Network

• Adding Phones with Auto-Registration and TAPS, page 2-10

• Adding Phones with Cisco Unified Communications Manager Administration, page 2-11

• Adding Phones with BAT, page 2-11

Table 2-4 provides an overview of these methods for adding phones to the Cisco Unified

Communications Manager database.

Ta b l e 2-4 Methods for Adding Phones to the Cisco Unified Communications Manager

Database

Requires MAC

Method

Address?

Auto-registration No Results in automatic assignment of directory

Auto-registration with

No Requires auto-registration and the Bulk

TAPS

Using the Cisco Unified

Yes Requires phones to be added individually Communications Manager Administration

Using BAT Yes Allows for simultaneous registration of multiple

Adding Phones to the Cisco Unified Communications Manager Database

Notes

numbers

Administration Tool (BAT); updates information in the Cisco Unified IP Phone and in Cisco Unified

phones

Communications Manager Administration

Adding Phones with Auto-Registration

By enabling auto-registration before you begin installing phones, you can:

• Add phones without first gathering MAC addresses from the phones.

• Automatically add a Cisco Unified IP Phone to the Cisco Unified Communications Manager

database when you physically connect the phone to your IP telephony network. During auto-registration, Cisco directory number to the phone.

• Quickly enter phones into the Cisco Unified Communications Manager database and modify any

settings, such as the directory numbers, from Cisco

• Move auto-registered phones to new locations and assign them to different device pools without

affecting their directory numbers.

Note Cisco recommends you use auto-registration to add less than 100 phones to your network. To add more

than 100 phones to your network, use the Bulk Administration Tool (BAT). See the

BAT” section on page 2-11.

Auto-registration is disabled by default. In some cases, you might not want to use auto-registration; for example, if you want to assign a specific directory number to the phone, or if you plan to implement authentication or encryption, as described in Cisco Unified Communications Manager Security Guide. For information about enabling auto-registration, refer to “Enabling Auto-Registration” in the Cisco

Unified

Communications Manager Administration Guide.

Unified Communications Manager assigns the next available sequential

Unified Communications Manager.

“Adding Phones with

Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 7.0

OL-15483-01

2-9

Page 48

Chapter 2 Preparing to Install the Cisco Unified IP Phone on Your Network

Adding Phones to the Cisco Unified Communications Manager Database

Note When you configure the cluster for mixed mode through the Cisco CTL client, auto-registration is

automatically disabled. When you configure the cluster for non-secure mode through the Cisco CTL client, auto-registration is automatically enabled.

Related Topics

• Adding Phones with Auto-Registration and TAPS, page 2-10

• Adding Phones with Cisco Unified Communications Manager Administration, page 2-11

• Adding Phones with BAT, page 2-11

Adding Phones with Auto-Registration and TAPS

You can add phones with auto-registration and TAPS, the Tool for Auto-Registered Phones Support, without first gathering MAC addresses from phones.

TAPS works with the Bulk Administration Tool (BAT) to update a batch of phones that were already added to the Cisco to update MAC

Unified Communications Manager database with dummy MAC addresses. Use TAPS

addresses and download pre-defined configurations for phones.

Note Cisco recommends you use auto-registration and TAPS to add less than 100 phones to your network. To

add more than 100 phones to your network, use the Bulk Administration Tool (BAT). See the

“Addin g

Phones with BAT” section on page 2-11.

To implement TAPS, you or the end-user dial a TAPS directory number and follow voice prompts. When the process is complete, the phone will have downloaded its directory number and other settings, and the phone will be updated in Cisco

Unified Communications Manager Administration with the correct MAC

address.

Auto-registration must be enabled in Cisco Unified Communications Manager Administration (System

Note When you configure the cluster for mixed mode through the Cisco CTL client, auto-registration is

> Cisco Unified CM) for TAPS to function.

automatically disabled. When you configure the cluster for non-secure mode through the Cisco CTL client, auto-registration is automatically enabled.

Refer to Cisco Unified Communications Manager Bulk Administration Guide for detailed instructions about BAT and about TAPS.

Related Topics

• Adding Phones with Auto-Registration, page 2-9

• Adding Phones with Cisco Unified Communications Manager Administration, page 2-11

• Adding Phones with BAT, page 2-11

Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 7.0

2-10

OL-15483-01

Page 49

Chapter 2 Preparing to Install the Cisco Unified IP Phone on Your Network

Using Cisco Unified IP Phones with Different Protocols

Adding Phones with Cisco Unified Communications Manager Administration

You can add phones individually to the Cisco Unified Communications Manager database by using Cisco

Unified Communications Manager Administration. To do so, you first need to obtain the MAC

address for each phone.

For information about determining a MAC address, see the “Determining the MAC Address for a Cisco

Unified IP Phone” section on page 2-13.

After you have collected MAC addresses, in Cisco Unified Communications Manager Administration, choose Device > Phone and click Add New to begin.

For complete instructions and conceptual information about Cisco Unified Communications Manager, refer to Cisco Unified Communications Manager System Guide.

Related Topics

• Adding Phones with Auto-Registration, page 2-9

• Adding Phones with Auto-Registration and TAPS, page 2-10

• Adding Phones with BAT, page 2-11

Communications Manager Administration Guide and to Cisco Unified

Adding Phones with BAT

Cisco Unified Communications Manager Bulk Administration Tool (BAT), a standard Cisco Unified Communications Manager application, enables you to perform batch operations, including registration, on multiple phones.

To add phones by using BAT only (not in conjunction with TAPS), you first need to obtain the appropriate MAC address for each phone.

For information about determining a MAC address, see the “Determining the MAC Address for a Cisco

Unified IP Phone” section on page 2-13.

For detailed instructions about using BAT, refer to Cisco Unified Communications Manager Bulk Administration Guide.

Related Topics

• Adding Phones with Auto-Registration, page 2-9

• Adding Phones with Auto-Registration and TAPS, page 2-10

• Adding Phones with Cisco Unified Communications Manager Administration, page 2-11

Using Cisco Unified IP Phones with Different Protocols

The Cisco Unified IP Phone can operate with SCCP (Skinny Client Control Protocol) or SIP (Session Initiation Protocol). You can convert a phone that is using one protocol for use with the other protocol.

This section includes these topics:

• Converting a New Phone from SCCP to SIP, page 2-12

• Converting an In-Use Phone from SCCP to SIP, page 2-12

• Converting an In-Use Phone from SIP to SCCP, page 2-12

Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 7.0

OL-15483-01

2-11

Page 50

Chapter 2 Preparing to Install the Cisco Unified IP Phone on Your Network

Using Cisco Unified IP Phones with Different Protocols

• Deploying a Phone in an SCCP and SIP Environment, page 2-13

Converting a New Phone from SCCP to SIP

A new, unused phone is set for SCCP by default. To convert this phone to SIP, perform these steps:

Procedure

Step 1 Take one of these actions:

• To auto-register the phone, set the Auto Registration Phone Protocol enterprise parameter in

Cisco

Unified Communications Manager Administration to SIP.

• To provision the phone by using the Bulk Administration Tool (BAT), choose the appropriate phone

model and choose SIP from BAT.

• To provision the phone manually, make the appropriate changes for SIP on the Phone Configuration

window in Cisco

Refer to Cisco Unified Communications Manager Administration Guide for detailed information about Cisco

Unified Communications Manager configuration. Refer to Cisco Unified Communications

Manager Bulk Administration Guide for detailed information about using BAT.

Step 2 If you are not using DHCP in your network, configure the network parameters for the phone.

See the “Configuring Startup Network Settings” section on page 3-12.

Unified Communications Manager Administration.

Step 3 Save the configuration updates and reset the phone.

Step 4 Notify the user to power cycle the phone.

Converting an In-Use Phone from SCCP to SIP

You can use the Bulk Administration Tool (BAT) to convert a phone that is in use in your network from SCCP to SIP. To access BAT from Cisco Bulk Administration > Phones > Migrate Phones > SCCP to SIP. For detailed information, refer to Cisco Unified Communications Manager Bulk Administration Guide.

Unified Communications Manager Administration, choose

Converting an In-Use Phone from SIP to SCCP

To convert a phone that is in use in your network from SIP to SCCP, perform these steps. For more information, Cisco Unified

Tip Before deleting a SIP phone (that you want to convert to a SCCP phone) from the Cisco Unified

Communications Manager database, copy all of the phone configuration information, so when you add the phone back to the database, you will have the configuration information readily available.

Communications Manager Administration Guide.

Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 7.0

2-12

OL-15483-01

Page 51

Chapter 2 Preparing to Install the Cisco Unified IP Phone on Your Network

Determining the MAC Address for a Cisco Unified IP Phone

Procedure

Step 1 In Cisco Unified Communications Manager Administration, delete the existing SIP phone from the

Cisco

Unified Communications Manager database.

Step 2 In Cisco Unified Communications Manager Administration, create the phone as an SCCP phone.

Step 3 Save the configuration updates and reset the phone.

Step 4 Power cycle the phone.

Deploying a Phone in an SCCP and SIP Environment

To deploy Cisco Unified IP Phones in an environment that includes SCCP and SIP and in which the Cisco

Unified Communications Manager Auto-Registration parameter is SCCP, perform these general

steps:

1. Set the Cisco Unified Communications Manager Auto Registration Protocol enterprise parameter to

SCCP.

From Cisco Unified Communications Manager Administration, choose System > Enterprise Parameters.

2. Install the phones.

3. Change the Auto Registration Protocol enterprise parameter to SIP.

4. Auto-register the SIP phones.

Determining the MAC Address for a Cisco Unified IP Phone

Several procedures described in this manual require you to determine the MAC address of a Cisco

Unified IP Phone. You can determine a phone’s MAC address in these ways:

• From the phone, press the Settings button and select Model Information and look at the

MAC

Address field.

• Look at the MAC label on the back of the phone.

• Display the web page for the phone and click the Device Information hyperlink.

For information about accessing the web page, see the “Accessing the Web Page for a Phone” section

on page 8-2.

Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 7.0

OL-15483-01

2-13

Page 52

Determining the MAC Address for a Cisco Unified IP Phone

Chapter 2 Preparing to Install the Cisco Unified IP Phone on Your Network

Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 7.0

2-14

OL-15483-01

Page 53

CHAP T ER

Setting Up the Cisco Unified IP Phone

This chapter includes the following topics, which help you install the Cisco Unified IP Phone on an IP telephony network:

• Before You Begin, page 3-1

• Understanding the Cisco Unified IP Phone 7962G and 7942G Components, page 3-2

• Installing the Cisco Unified IP Phone, page 3-5

• Attaching A Cisco Unified IP Phone Expansion Module, page 3-8

• Adjusting the Placement of the Cisco Unified IP Phone, page 3-9

• Verifying the Phone Startup Process, page 3-11

• Configuring Startup Network Settings, page 3-12

• Configuring Security on the Cisco Unified IP Phone, page 3-13

Note Before you install a Cisco Unified IP phone, you must decide how to configure the phone in your

network. Then you can install the phone and verify its functionality. For more information, see

Chapter 2, “Preparing to Install the Cisco Unified IP Phone on Your Network.”

Before You Begin

Before installing the Cisco Unified IP Phone, review the requirements in these sections:

• Network Requirements, page 3-1

• Cisco Unified Communications Manager Configuration, page 3-2

Network Requirements

For the Cisco Unified IP Phone to successfully operate as a Cisco Unified IP Phone endpoint in your network, your network must meet the following requirements:

• Working Voice over IP (VoIP) Network:

–

VoIP configured on your Cisco routers and gateways

–

Cisco Unified Communications Manager installed in your network and configured to handle call processing

Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 7.0

OL-15483-01

3-1

Page 54

Chapter 3 Setting Up the Cisco Unified IP Phone

Understanding the Cisco Unified IP Phone 7962G and 7942G Components

• IP network that supports DHCP or manual assignment of IP address, gateway, and subnet mask

Note The Cisco Unified IP Phone displays the date and time from Cisco Unified Communications Manager.

If the Cisco the phones will not display the correct local time.

Unified Communications Manager server is located in a different time zone than the phones,

Cisco Unified Communications Manager Configuration

The Cisco Unified IP Phone requires Cisco Unified Communications Manager to handle call processing. Refer to Cisco Unified context-sensitive help in the Cisco Cisco

Unified Communications Manager is set up properly to manage the phone and to properly route

and process calls.

If you plan to use auto-registration, verify that it is enabled and properly configured in Cisco Unified Communications Manager before connecting any Cisco information about enabling and configuring auto-registration, refer to Cisco Unified Manager Administration Guide. Also, see the

Manager Database” section on page 2-8.

Communications Manager Administration Guide or to Unified Communications Manager application to ensure that

Unified IP Phone to the network. For

“Adding Phones to the Cisco Unified Communications

Communications

You must use Cisco Unified Communications Manager to configure and assign telephony features to the Cisco

Unified IP Phones. See the “Telephony Features Available for the Cisco Unified IP Phone” section

on page 5-1 for details.

In Cisco Unified Communications Manager, you can add users to the database and associate them with specific phones. In this way, users gain access to web pages that allow them to configure items such as call forwarding, speed dialing, and voice messaging system options. See the

Unified Communications Manager” section on page 5-18 for details.

“Adding Users to Cisco

Understanding the Cisco Unified IP Phone 7962G and 7942G Components

The Cisco Unified IP Phone 7962G and 7942G include these components on the phone or as accessories for the phone:

• Network and Access Ports, page 3-2

• Handset, page 3-3

• Speakerphone, page 3-3

• Headset, page 3-3

Network and Access Ports

The back of the Cisco Unified IP Phone 7962G and 7942G includes these ports:

• Network port

–

labeled 10/100 SW on the 7962G and 7942G

• Access port

Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 7.0

3-2

OL-15483-01

Page 55

Chapter 3 Setting Up the Cisco Unified IP Phone

–

labeled 10/100 PC on the 7962G and 7942G

Each port supports 10/100 Mbps half- or full-duplex connections to external devices. You can use either Category 3/5/5e cabling for 10-Mbps connections, but you must use Category 5/5e for 100 Mbps connections.

Use the SW network port to connect the phone to the network. You must use a straight-through cable on this port. The phone can also obtain inline power from a switch over this connection. See the

Phones to the Cisco Unified Communications Manager Database” section on page 2-8 for details.

Use the PC access port to connect a network device, such as a computer, to the phone. You must use a straight-through cable on this port.

Handset

The wideband-capable handset is designed especially for use with a Cisco Unified IP Phone. It includes a light strip that indicates incoming calls and voice messages waiting.

To connect a handset to the Cisco Unified IP Phone, plug the cable into the handset and the Handset port on the back of the phone.

Understanding the Cisco Unified IP Phone 7962G and 7942G Components

“Adding

Speakerphone

Headset

Note In some cases, hum may be reduced or eliminated by using a local power cube or power injector.

By default, the wideband-capable speakerphone is enabled on the Cisco Unified IP Phone.

You can disable the speakerphone by using Cisco Unified Communications Manager Administration. To do so, choose Device > Phone and locate the phone you want to modify. In the Phone Configuration window for the phone, check the Disable Speakerphone check box.

Although Cisco Systems performs internal testing of third-party headsets for use with the Cisco Unified IP Phones, Cisco does not certify or support products from headset or handset vendors.

Cisco recommends the use of good quality external devices, for example, headsets that are screened against unwanted radio frequency (RF) and audio frequency (AF) signals. Depending on the quality of headsets and their proximity to other devices such as cell phones and two-way radios, some audio noise or echo may still occur. An audible hum or buzz may be heard by either the remote party or by both the remote party and the Cisco Unified IP Phone user. Humming or buzzing sounds can be caused by a range of outside sources; for example, electric lights, electric motors, or large PC monitors. See

Devices, page 3-4, for more information.

These environmental and hardware inconsistencies in the locations where Cisco Unified IP Phones are deployed means that there is not a single headset solution that is optimal for all environments.

Cisco recommends that customers test headsets in their intended environment to determine performance before making a purchasing decision and deploying en masse.

Using External

Note Cisco Unified IP Phone 7962G and 7942G support wideband headsets.

Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 7.0

OL-15483-01

3-3

Page 56

Understanding the Cisco Unified IP Phone 7962G and 7942G Components

Audio Quality Subjective to the User

Beyond the physical, mechanical and technical performance, the audio portion of a headset must sound good to the user and to the party on the far end. Sound quality is subjective and Cisco cannot guarantee the performance of any headsets. However, a variety of headsets from leading headset manufacturers have been reported to perform well with Cisco Unified IP Phones. See manufacturer’s sites for details.

For information about wireless headsets that work in conjunction with the wireless headset remote hookswitch control feature, go to the following URL: http://www.cisco.com/pcgi-bin/ctdp/Search.pl

1. Choose IP Communications from the Enter Solution drop-down list box. The Select a Solution

Category drop-down list box displays.

2. Choose IP Phone Headsets to see a list of Technology Development Program partners.

If you want to search for a particular Technology Development Program partner, enter the partner’s name in the Enter Company Name box.

Connecting a Headset

To connect a wired headset to the Cisco Unified IP Phone, plug it into the Headset port on the back of the phone. Press the Headset button on the phone to place and answer calls using the headset.

You can use the wired headset with all of the features on the Cisco Unified IP Phone, including the Volume and Mute buttons. Use these buttons to adjust the ear piece volume and to mute the speech path from the headset microphone.

Chapter 3 Setting Up the Cisco Unified IP Phone

The wireless headset remote hookswitch control feature allows you to use a wireless headset with the Cisco

Unified IP Phone. Refer to the wireless headset documentation for information about connecting

the headset and using the features.

Disabling a Headset

You can disable the headset by using Cisco Unified Communications Manager Administration. If you do so, you also will disable the speakerphone.

To disable the headset from Cisco Unified Communications Manager Administration, choose Device > Phone and locate the phone that you want to modify. In the Phone Configuration window for the phone, check the Disable Speakerphone and Headset check box.

Enabling a Wireless Headset

By default, the wireless headset remote hookswitch control feature is disabled. You can enable it through the Cisco Phone and locate the phone you want to modify. In the Phone Configuration window for the phone, select Enable for the Headset Hookswitch Control option.

On the phone, you can verify that the feature is enabled by choosing Settings > Device Configuration > Media Configuration, and verifying that the Headset Hookswitch Control setting displays Enabled.

Unified Communications Manager Administration application. To do so, choose Device >

Using External Devices

The following information applies when you use external devices with the Cisco Unified IP Phone:

Cisco recommends the use of good quality external devices that are shielded (screened) against unwanted radio frequency (RF) and audio frequency (AF) signals.

Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 7.0

3-4

OL-15483-01

Page 57

Chapter 3 Setting Up the Cisco Unified IP Phone

Depending on the quality of these devices and their proximity to other devices such as mobile phones or two-way radios, some audio noise may still occur. In these cases, Cisco recommends that you take one or more of the following actions:

• Move the external device away from the source of the RF or AF signals.

• Route the external device cables away from the source of the RF or AF signals.

• Use shielded cables for the external device, or use cables with a better shield and connector.

• Shorten the length of the external device cable.

• Apply ferrites or other such devices on the cables for the external device.

Cisco cannot guarantee the performance of the system because Cisco has no control over the quality of external devices, cables, and connectors. The system will perform adequately when suitable devices are attached using good quality cables and connectors.

Caution In European Union countries, use only external headsets that are fully compliant with the EMC Directive

[89/336/EC].

Installing the Cisco Unified IP Phone

You must connect the Cisco Unified IP Phone to the network and to a power source before using it. See

Figure 3-1 for a graphical representation of the connections.

Note Before you install a phone, even if it is new, upgrade the phone to the current firmware image. Before

using external devices, read the performance information.

To install a Cisco Unified IP Phone, perform these steps:

Ta b l e 3-1 Installing the Cisco Unified IP Phone 7962G and 7942G

Task Purpose Related Topics

1. Connect the handset to the Handset port. —

2. Connect a headset to the Headset port.

Optional. You can add a headset later if you do not connect one now.

3. Connect a wireless headset.

Optional. You can add a wireless headset later if you do not want to connect one now.

4. Connect the power supply to the Cisco DC Adapter

port.

Optional.

“Using External Devices” section on page 3-4 for safety and

See the “Headset” section on page 3-3 for supported headsets.

Refer to the wireless headset documentation for information.

See the “Adding Phones to the Cisco Unified

Communications Manager Database” section on page 2-8 for guidelines.

Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 7.0

OL-15483-01

3-5

Page 58

Installing the Cisco Unified IP Phone

Table 3-1 Installing the Cisco Unified IP Phone 7962G and 7942G (continued)

Task Purpose Related Topics

5. Connect a straight-through Ethernet cable from the

switch to the network port labeled 10/100 SW on the Cisco

Unified IP Phone 7962G and 7942G.

Each Cisco Unified IP Phone ships with one Ethernet cable in the box.

You can use either Category 3/5/5e cabling for 10-Mbps connections, but you must use Category 5/5e for 100 Mbps connections.

6. Connect a straight-through Ethernet cable from

another network device, such as a desktop computer, to the access port labeled 10/100 PC port on the Cisco

Unified IP Phone 7962G and 7942G.

Optional. You can connect another network device later if you do not connect one now.

See the “Network and Access Ports” section on page 3-2 for guidelines.

Chapter 3 Setting Up the Cisco Unified IP Phone

You can use either Category 3/5/5e cabling for 10-Mbps connections, but you must use Category 5/5e for 100 Mbps connections.

Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 7.0

3-6

OL-15483-01

Page 59

Chapter 3 Setting Up the Cisco Unified IP Phone

AUX

DC48V

10/100 SW 10/100 PC

185045

Figure 3-1 Cisco Unified IP Phone 7962G and 7942G Cable Connections

Installing the Cisco Unified IP Phone

DC adaptor port (DC48V) for phones not provided

Handset port

with inline power

AC-to-DC power supply

AC power cord

Network port (10/100 SW) for connecting to the

Headset port

Footstand adjustment button

Auxiliary port (AUX)

network

Access port (10/100 PC) for connecting your phone to your computer

Related Topics

• Adjusting the Placement of the Cisco Unified IP Phone, page 3-9

• Verifying the Phone Startup Process, page 3-11

• Configuring Startup Network Settings, page 3-12

• Configuring Security on the Cisco Unified IP Phone, page 3-13

OL-15483-01

Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 7.0

3-7

Page 60

Chapter 3 Setting Up the Cisco Unified IP Phone

Attaching A Cisco Unified IP Phone Expansion Module

The Cisco Unified IP Phone Expansion Module attaches to a Cisco Unified IP Phone 7962G to extend the number or line appearances or programmable buttons on your phone. You can customize the button templates for the Cisco appearances and speed dial buttons. See the for details.

Note The Cisco Unified IP Phone Expansion Module is not supported on the Cisco Unified IP Phone 7942G.

You can attach one or more Cisco Unified IP Phone Expansion Modules to the Cisco Unified IP

Phone 7962G by using one of the following methods:

• When you initially add the phone to Cisco Unified Communications Manager, by selecting

7914

14-Button Line Expansion Module for the Cisco Unified IP Phone Expansion 7914, 7915 12-Button Line Expansion Module or 7915 24-Button Line Expansion Module for the Cisco Unified IP Phone Expansion Module 7915, or 7916 7916

24-Button Line Expansion Module for the Cisco Unified IP Phone Expansion Module 7916

in the Module 1 or Module 2 fields, and choosing the appropriate expansion module firmware. See

Step 6 in the following procedure.

• After the phone is configured in Cisco Unified Communications Manager.

To configure the Cisco Unified IP Phone Expansion Module on the Cisco Unified IP Phone, follow these steps:

Unified IP Phone Expansion Module 7914 to determine the number of line

“Modifying Phone Button Templates” section on page 5-16

12-Button Line Expansion Module or

Procedure

Step 1 Log in to Cisco Unified Communications Manager Administration.

Cisco Unified Communications Manager Administration window displays.

Step 2 From the menu, choose Device > Phone.

The Find and List Phone page appears. You can search for one or more phones that you want to configure for the Cisco

Step 3 Select and enter your search criteria and click Find.

Unified IP Phone Expansion Module.

The Find and List Phone window displays showing a list of the phones that match your search criteria.

Step 4 Click the IP Phone that you want to configure for the Cisco Unified IP Phone Expansion Module 7914.

The Phone Configuration window displays.

Step 5 Scroll to the Expansion Module Information section.

Step 6 To add support for one expansion module, in the Module 1 field, choose 7914 14-Button Line

Expansion Module for the Cisco Unified IP Phone Expansion Module 7914, 7915 12-Button Line Expansion Module or 7915 24-Button Line Expansion Module for the Cisco Unified IP Phone Expansion Module 7915, or 7916

12-Button Line Expansion Module or 7916 .24-Button Line

Expansion Module for the Cisco Unified IP Phone Expansion Module 7916.

To add support for a second expansion module, in the Module 2 field, choose 7914 14-Button Line Expansion Module for the Cisco Unified IP Phone Expansion Modules 7914, 7915 Expansion Module or 7915 Expansion Module 7915, or 7916

24-Button Line Expansion Module for the Cisco Unified IP Phone

12-Button Line Expansion Module or 7916 24-Button Line

12-Button Line

Expansion Module for the Cisco Unified IP Phone Expansion Module 7916.

Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 7.0

3-8

OL-15483-01

Page 61

Chapter 3 Setting Up the Cisco Unified IP Phone

Note If the phone uses the SCCP protocol, you can configure a maximum of 42 lines on your phone.

For example, if you configure two 24-line Cisco Unified IP Phone Expansion Modules, you will have a total of 56 lines (48 lines from the modules in addition to the 8 lines on the phone). However, only the first 42 lines will be available for use.

In the Firmware Load Information section, there are two fields that specify the firmware load for Modules 1 and 2. You can leave these fields blank to use the default firmware load.

Step 7 Click the Save icon.

A message displays asking you to reset the phone for the changes to take effect. Click OK.

Step 8 Click Reset for the changes to take effect.

Note Refer users to their Cisco Unified CM User Options web pages, so they can configure speed-dial buttons

and program buttons to access phone services on the Cisco

“How Users Subscribe to Services and Configure Phone Features” section on page A-3 for more details.

Adjusting the Placement of the Cisco Unified IP Phone

Unified IP Phone Expansion Module. See the

Related Topic

• Configuring Softkey Templates, page 5-17

Adjusting the Placement of the Cisco Unified IP Phone

The Cisco Unified IP Phone includes an adjustable footstand. When placing the phone on a desktop surface, you can adjust the tilt height to several different angles in 7.5 degree increments from flat to 60 degrees. You can also mount these phones to the wall by using the footstand or by using the optional locking wall mount kit.

Adjusting Cisco Unified IP Phone Placement on the Desktop

You can adjust the footstand adjustment plate on the Cisco Unified IP Phone to the height that provides optimum viewing of the phone screen. See

Procedure

Step 1 Push in the footstand adjustment button.

Step 2 Adjust the footstand to desired height.

Figure 3-3 for more information.

Securing the Phone with a Cable Lock

You can secure the Cisco Unified IP Phone 7962G and 7942G to a desktop by using a laptop cable lock. The lock connects to the security slot on the back of the phone, and the cable can be secured to a desktop.

Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 7.0

OL-15483-01

3-9

Page 62

Adjusting the Placement of the Cisco Unified IP Phone

144477

The security slot can accommodate a lock up to 20 mm. Compatible laptop cable locks include the Kensington® laptop cable lock and laptop cable locks from other manufacturers that can fit into the security slot on the back of the phone.

See Figure 3-2.

Figure 3-2 Connecting a Cable Lock to the Cisco Unified IP Phone 7962G and 7942G

Chapter 3 Setting Up the Cisco Unified IP Phone

Mounting the Phone to the Wall

You can mount the Cisco Unified IP Phone on the wall by using the footstand as a mounting bracket or you can use special brackets available in a Cisco be ordered separately from the phone.) If you attach the Cisco standard footstand and not the wall mount kit, you need to supply the following tools and parts:

• Screwdriver

• Screws to secure the Cisco Unified IP phone to the wall

See Figure 3-3 for a graphical overview of the phone parts.

Before You Begin

To ensure that the handset attaches securely to a wall-mounted phone, remove the handset wall hook from the handset rest, rotate the hook 180 degrees, and reinsert the hook. Turning the hook exposes a lip on which the handset catches when the phone is vertical. For an illustrated procedure, refer to Installing the Wall Mount Kit for the Cisco Unified IP Phone at:

http://www.cisco.com/en/US/products/hw/phones/ps379/prod_installation_guides_list.html

Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 7.0

3-10

Unified IP Phone wall mount kit. (Wall mount kits must

Unified IP Phone to a wall by using the

OL-15483-01

Page 63

Chapter 3 Setting Up the Cisco Unified IP Phone

AUX

137542

Caution Use care not to damage wires or pipes located inside the wall when securing screws to wall studs.

Procedure

Step 1 Push in the footstand adjustment button.

Step 2 Adjust the footstand, so it is flat against the back of the phone.

Step 3 Insert two screws into a wall stud, matching them to the two screw holes on the back of the footstand.

The keyholes fit standard phone jack mounts.

Step 4 Hang the phone on the wall.

Figure 3-3 Parts Used in Wall Mounting the Cisco Unified IP Phone

Verifying the Phone Startup Process

1 Footstand adjustment button—Raises and lowers adjustment plate

2 Wall mounting screw holes

3 Adjustment plate—Raises and lowers phone vertically

Verifying the Phone Startup Process

After the Cisco Unified IP Phone has power connected to it, the phone begins its startup process by cycling through the following steps.

1. These buttons flash on and off in sequence:

–

Headset (only if the handset is off-hook when the phone powers up. Hang up the handset within 3 seconds to have the phone launch its secondary load. To continue with the primary load, leave the handset off-hook.)

–

Mute

Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 7.0

OL-15483-01

3-11

Page 64

Configuring Startup Network Settings

–

Speaker

2. Some or all of the line keys flash amber in sequence.

Caution If the line keys flash red in sequence after flashing amber, do not power down the phone until the

sequence of red flashes completes. This sequence can take several minutes to complete.

3. Some or all of the line keys flash green.

Normally, this sequence takes just a few seconds. However, if the phone’s Flash memory is erased or the phone load is corrupted, the sequence of green flashes will continue while the phone begins a software update procedure. If the phone performs this procedure, the following buttons light to indicate progress:

–

Headset—Phone is waiting for the network and completing CDP and DHCP configuration. (A DHCP server must be available in your network.)

–

Mute—Phone is downloading images from the TFTP server.

–

Speaker—Phone is writing images to its Flash memory.

4. The LCD screen displays the Cisco Systems, Inc., logo screen.

5. These messages appear as the phone starts:

–

Verifying Load (if the phone load does not match the load on the TFTP server). If this message appears, the phone starts up again and repeats step 1 through step 4 above.

Chapter 3 Setting Up the Cisco Unified IP Phone

–

Configuring IP

–

Updating CTL

–

Updating Locale

–

Configuring Unified CM List

–

Registering

6. The main LCD screen displays:

–

Current date and time

–

Primary directory number

–

Additional directory numbers and speed dial numbers, if configured

–

Softkeys

If the phone successfully passes through these stages, it has started up properly. If the phone does not start up properly, see the

“Resolving Startup Problems” section on page 9-1.

Configuring Startup Network Settings

If you are not using DHCP in your network, you must configure these network settings on the Cisco

Unified IP Phone after installing the phone on the network:

• IP address

• IP subnet information)

• Default gateway IP address

• TFTP server IP address

Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 7.0

3-12

OL-15483-01

Page 65

Chapter 3 Setting Up the Cisco Unified IP Phone

Configuring Security on the Cisco Unified IP Phone

• You also may configure the domain name and the DNS server settings, if necessary.

Collect this information and see the instructions in Chapter 4, “Configuring Settings on the Cisco

Unified IP Phone.”

Configuring Security on the Cisco Unified IP Phone

The security features protect against several threats, including threats to the identity of the phone and to data. These features establish and maintain authenticated communication streams between the phone and the Cisco

For more information about the security features, see the “Understanding Security Features for Cisco

Unified IP Phones” section on page 1-9. Also, refer to Cisco Unified Communications Manager Security

Guide.

A Locally Significant Certificate (LSC) installs on phones after you perform the necessary tasks that are associated with the Certificate Authority Proxy Function (CAPF). You can use Cisco Unified Communications Manager Administration to configure an LSC, as described in Cisco Unified Communications Manager Security Guide.

Unified Communications Manager server, and digitally sign files before they are delivered.

Alternatively, you can initiate the installation of an LSC from the Security Configuration menu on the phone. This menu also lets you update or remove an LSC.

Before You Begin

Make sure that the appropriate Cisco Unified Communications Manager and the Certificate Authority Proxy Function (CAPF) security configurations are complete:

• The CTL file should have a CAPF certificate.

• The CAPF certificate must exist in the /usr/local/cm/.security/certs folder in every server in the

cluster.

• The CAPF is running and configured.

Refer to Cisco Unified Communications Manager Security Guide for more information.

To configure an LSC on the phone, perform these steps.

Procedure

Step 1 Obtain the CAPF authentication code that was set when the CAPF was configured.

Step 2 From the phone, choose Settings > Security Configuration.

Note You can control access to the Settings Menu by using the Settings Access field in the

Cisco

Unified Communications Manager Administration Phone Configuration window. For

more information, see the Cisco Unified Communications Manager Administration Guide.

Step 3 Press **# to unlock settings on the Security Configuration menu. (See the “Unlocking and Locking

Options” section on page 4-3 for information using locking and unlocking options.)

Note If a Settings Menu password has been provisioned, SIP phones present an “Enter password”

prompt after you enter **#.

Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 7.0

OL-15483-01

3-13

Page 66

Configuring Security on the Cisco Unified IP Phone

Step 4 Scroll to LSC and press the Update softkey.

The phone prompts for an authentication string.

Step 5 Enter the authentication code and press the Submit softkey.

The phone begins to install, update, or remove the LSC, depending on how the CAPF was configured. During the procedure, a series of messages appears in the LSC option field in the Security Configuration menu, so you can monitor progress. When the procedure completes successfully, the phone will display Installed or Not Installed.

The LSC install, update, or removal process can take a long time to complete. You can stop the process at any time by pressing the Stop softkey from the Security Configuration menu. (Settings must be unlocked before you can press this softkey.)

When the phone successfully completes the installation procedure, it displays “Success.” If the phone displays, “Failure,” the authorization string may be incorrect or the phone may not enabled for upgrading. Refer to error messages generated on the CAPF server and take appropriate actions.

You can verify that an LSC is installed on the phone by choosing Settings > Model Information and ensuring that the LSC setting shows Yes.

Chapter 3 Setting Up the Cisco Unified IP Phone

Related Topic

• Understanding Security Features for Cisco Unified IP Phones, page 1-9

Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 7.0

3-14

OL-15483-01

Page 67

CHAP T ER

Configuring Settings on the Cisco Unified IP Phone

The Cisco Unified IP Phone includes many configurable network and device settings that you may need to modify before the phone is functional for your users. You can access these settings, and change many of them, through menus on the phone.

This chapter includes the following topics:

• Configuration Menus on the Cisco Unified IP Phone, page 4-1

• Overview of Options Configurable from a Phone, page 4-4

• Network Configuration Menu, page 4-5

• Device Configuration Menu, page 4-11

• Security Configuration Menu, page 4-27

Configuration Menus on the Cisco Unified IP Phone

The Cisco Unified IP Phone includes the following configuration menus:

• Network Configuration—Provides options for viewing and making a variety of network settings. For

more information, see the

• Device Configuration—Provides access to sub-menus from which you can view a variety of non

network-related settings. For more information, see the

page 4-11.

• Security Configuration—Provides options for displaying and modifying security settings. For more

information, see the

Before you can change option settings on the Network Configuration menu, you must unlock options for editing. See the

For information about the keys you can use to edit or change option settings, see the “Editing Values”

section on page 4-3.

You can control whether a phone user has access to phone settings by using the Settings Access field in the Cisco

Related Topics

• Displaying a Configuration Menu, page 4-2

• Unlocking and Locking Options, page 4-3

“Unlocking and Locking Options” section on page 4-3 for instructions.

Unified Communications Manager Administration Phone Configuration window.

“Network Configuration Menu” section on page 4-5.

“Device Configuration Menu” section on

“Security Configuration Menu” section on page 4-22.

Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 7.0

OL-15483-01

4-1

Page 68

Configuration Menus on the Cisco Unified IP Phone

• Editing Values, page 4-3

• Overview of Options Configurable from a Phone, page 4-4

• Network Configuration Menu, page 4-5

• Device Configuration Menu, page 4-11

Displaying a Configuration Menu

To display a configuration menu, perform the following steps.

Note You can control whether a phone has access to the Settings menu or to options on this menu by using the

Settings Access field in the Cisco Configuration window. The Settings Access field accepts these values:

• Enabled—Allows access to the Settings menu.

• Disabled—Prevents access to the Settings menu.

• Restricted—Allows access to the User Preferences menu and allows volume changes to be saved.

Prevents access to other options on the Settings menu.

Chapter 4 Configuring Settings on the Cisco Unified IP Phone

Unified Communications Manager Administration Phone

If you cannot access an option on the Settings menu, check the Settings Access field.

Procedure

Step 1 Press the Applications Menu button.

Step 2 Press the Settings button to access the Settings menu.

Step 3 Perform one of these actions to display the desired menu:

• Use the Navigation button to select the desired menu and then press the Select softkey.

• Use the keypad on the phone to enter the number that corresponds to the menu.

Step 4 To display a submenu repeat Step 3.

Step 5 To exit a menu, press the Exit softkey.

Related Topics

• Unlocking and Locking Options, page 4-3

• Editing Values, page 4-3

• Overview of Options Configurable from a Phone, page 4-4

• Network Configuration Menu, page 4-5

• Device Configuration Menu, page 4-11

Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 7.0

4-2

OL-15483-01

Page 69

Chapter 4 Configuring Settings on the Cisco Unified IP Phone

Unlocking and Locking Options

Configuration options that can be changed from a phone are locked by default to prevent users from making changes that could affect the operation of a phone. You must unlock these options before you can change them.

When options are inaccessible for modification, a locked padlock icon appears on the configuration menus. When options are unlocked and accessible for modification, an unlocked padlock icon

appears on these menus.

To unlock or lock options, press **#. This action either locks or unlocks the options, depending on the previous state.

Note If a Settings Menu password has been provisioned, SIP phones present an “Enter password” prompt after

you enter **#.

Make sure to lock options after you have made your changes.

Caution Do not press **# to unlock options and then immediately press **# again to lock options. The phone

will interpret this sequence as **#**, which will reset the phone. To lock options after unlocking them, wait at least 10 seconds before you press **# again.

Configuration Menus on the Cisco Unified IP Phone

Editing Values

Related Topics

• Displaying a Configuration Menu, page 4-2

• Editing Values, page 4-3

• Overview of Options Configurable from a Phone, page 4-4

• Network Configuration Menu, page 4-5

• Device Configuration Menu, page 4-11

When you edit the value of an option setting, follow these guidelines:

• Use the keys on the keypad to enter numbers and letters.

• To enter letters by using the keypad, use a corresponding number key. Press the key one or more

times to display a particular letter. For example, press the 2 key once for “a,” twice quickly for “b,” and three times quickly for “c.” After you pause, the cursor automatically advances to allow you to enter the next letter.

• To enter a period (for example, in an IP address), press the . (period) softkey or press * on the

keypad.

• Press the << softkey if you make a mistake. This softkey deletes the character to the left of the

cursor.

• Press the Cancel softkey before pressing the Save softkey to discard any changes that you have

made.

Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 7.0

OL-15483-01

4-3

Page 70

Chapter 4 Configuring Settings on the Cisco Unified IP Phone

Overview of Options Configurable from a Phone

Note The Cisco Unified IP Phone provides several methods you can use to reset or restore option settings, if

necessary. For more information, see the

“Resetting or Restoring the Cisco Unified IP Phone” section

on page 9-13.

Related Topics

• Displaying a Configuration Menu, page 4-2

• Unlocking and Locking Options, page 4-3

• Overview of Options Configurable from a Phone, page 4-4

• Network Configuration Menu, page 4-5

• Device Configuration Menu, page 4-11

Overview of Options Configurable from a Phone

The settings that you can change on a phone fall into several categories, as shown in Tab l e 4-1. For a detailed explanation of each setting and instructions for changing them, see the “Network Configuration

Menu” section on page 4-5.

Note There are several options on the Network Configuration menu and on the Device Configuration Menu

that are for display only or that you can configure from Cisco

Unified Communications Manager. These

options are also described in this chapter.

Ta b l e 4-1 Settings Configurable from the Phone

Category Description Network Configuration Menu Option

General Network Settings

VLAN settings Admin. VLAN ID allows you to change the

administrative VLAN used by the phone. PC VLAN allows the phone to interoperate with third-party switches

Admin. VLAN ID

PC VLAN

that do not support a voice VLAN.

Port settings Allow you to set the speed and duplex of the network and

access ports.

IPv4 Network Settings

DHCP settings Dynamic Host Configuration Protocol (DHCP)

automatically assigns IP address to devices when you connect them to the network. Cisco Unified

IP Phones

SW Port Configuration

PC Port Configuration

DHCP

DHCP Address Released

enable DHCP by default.

IP settings If you do not use DHCP in your network, you can make

IP settings manually.

Domain Name

IP Address

Subnet Mask

Default Router 1-5

DNS Server 1-5

Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 7.0

4-4

OL-15483-01

Page 71

Chapter 4 Configuring Settings on the Cisco Unified IP Phone

Network Configuration Menu

Table 4-1 Settings Configurable from the Phone (continued)

Category Description Network Configuration Menu Option

TFTP settings If you do not use DHCP to direct the phone to a TFTP

server, you must manually assign a TFTP server. You can also assign an alternative TFTP server to use instead of the one assigned by DHCP.

Related Topics

• Displaying a Configuration Menu, page 4-2

• Unlocking and Locking Options, page 4-3

• Editing Values, page 4-3

• Network Configuration Menu, page 4-5

• Device Configuration Menu, page 4-11

TFTP Server 1

Alternate TFTP

TFTP Server 2

Network Configuration Menu

The Network Configuration menu provides options for viewing and making a variety of network settings. them.

For information about how to access the Network Configuration menu, see the “Displaying a

Configuration Menu” section on page 4-2.

Note The phone also has a Network Configuration menu that you access directly from the Settings menu. For

information about the options on that menu, see the

page 4-24.

Before you can change an option on this menu, you must unlock options as described in the “Unlocking

and Locking Options” section on page 4-3. The Edit, Yes , or No softkeys for changing network

configuration options appear only if options are unlocked.

For information about the keys you can use to edit options, see the “Editing Values” section on page 4-3.

Ta b l e 4-2 Network Configuration Menu Options

Option Description To Change

IPv4 Configuration In the IPv4 Configuration menu, you can do the following:

IPv6 Configuration This menu setting is disabled in this release.

Table 4-2 and Ta b le 4-3 describe these options and, where applicable, explains how to change

“Network Configuration Menu” section on

1. Unlock network configuration

• Enable or disable the phone to use the IP address that

is assign by the DHCP server.

• Manually set the IP Address, Subnet Mask, Default

options.

2. Scroll to IPv4 Configuration and

press the Select softkey.

Routers, DNS Server, and Alternate TFTP servers.

For more information on the IPv4 address fields, refer to

Tabl e 4-3.

Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 7.0

OL-15483-01

4-5

Page 72

Chapter 4 Configuring Settings on the Cisco Unified IP Phone

Network Configuration Menu

Table 4-2 Network Configuration Menu Options (continued)

Option Description To Change

MAC Address Unique Media Access Control (MAC) address of the

phone.

Host Name Unique host name that the DHCP server assigned to the

phone.

Domain Name Name of the Domain Name System (DNS) domain in

which the phone resides.

Operational VLAN ID Auxiliary Virtual Local Area Network (VLAN)

configured on a Cisco Catalyst switch in which the phone is a member.

If the phone has not received an auxiliary VLAN, this option indicates the Administrative VLAN.

If neither the auxiliary VLAN nor the Administrative VLAN are configured, this option is blank.

Admin. VLAN ID Auxiliary VLAN in which the phone is a member.

Used only if the phone does not receive an auxiliary VLAN from the switch; otherwise it is ignored.

Display only—Cannot configure.

1. Unlock network configuration

options.

2. Set the DHCP Enabled option to

No.

3. Scroll to the Domain Name

option, press the Edit softkey, and then enter a new domain name.

4. Press the Va li da te softkey and

then press the Save softkey.

The phone obtains its Operational VLAN ID via Cisco Discovery Protocol (CDP) from the switch to which the phone is attached. To assign a VLAN ID manually, use the Admin VLAN ID option.

1. Unlock network configuration

options.

2. Scroll to the Admin. VLAN ID

option, press the Edit softkey, and then enter a new Admin VLAN setting.

SW Port Configuration Speed and duplex of the network port. Valid values:

• Auto Negotiate

• 10 Half—10-BaseT/half duplex

• 10 Full—10-BaseT/full duplex

• 100 Half—100-BaseT/half duplex

• 100 Full—100-BaseT/full duplex

• 1000 Full—1000-BaseT/full duplex

If the phone is connected to a switch, configure the port on the switch to the same speed/duplex as the phone, or configure both to auto-negotiate.

If you change the setting of this option, you must change the PC Port Configuration option to the same setting.

Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 7.0

4-6

3. Press the Va li da te softkey and

then press the Save softkey.

1. Unlock network configuration

options.

2. Scroll to the SW Port

Configuration option and then press the Edit softkey.

3. Scroll to the setting that you

want and then press the Select softkey.

4. Press the Save softkey.

OL-15483-01

Page 73

Chapter 4 Configuring Settings on the Cisco Unified IP Phone

Table 4-2 Network Configuration Menu Options (continued)

Option Description To Change

PC Port Configuration Speed and duplex of the access port. Valid values:

• Auto Negotiate

• 10 Half—10-BaseT/half duplex

• 10 Full—10-BaseT/full duplex

• 100 Half—100-BaseT/half duplex

• 100 Full—100-BaseT/full duplex

• 1000 Full—1000-BaseT/full duplex

If the phone is connected to a switch, configure the port on the switch to the same speed/duplex as the phone, or configure both to auto-negotiate.

If you change the setting of this option, you must change the SW Port Configuration option to the same setting.

PC VLAN Allows the phone to interoperate with 3rd party switches

that do not support a voice VLAN. The Admin VLAN ID option must be set before you can change this option.

1. Unlock network configuration

options.

2. Scroll to the PC Port

Configuration option and then press the Edit softkey.

3. Scroll to the setting that you

want and then press the Select softkey.

4. Press the Save softkey.

1. Unlock network configuration

options.

2. Make sure the Admin VLAN ID

option is set.

Network Configuration Menu

3. Scroll to the PC VLAN option,

press the Edit softkey, and then enter a new PC VLAN setting.

4. Press the Va li da te softkey and

then press the Save softkey.

Table 4-3 describes the IPv4 configuration menu options.

Ta b l e 4-3 IPv4 Configuration Menu Options

Option Description To Change

DHCP Server IP address of the Dynamic Host Configuration Protocol

Display only—Cannot configure. (DHCP) server from which the phone obtains its IP address.

IP Address Internet Protocol (IP) address of the phone.

If you assign an IP address with this option, you must also assign a subnet mask and default router. See the Subnet Mask and Default Router options in this table.

1. Unlock network configuration

options.

2. Set the DHCP Enabled option to

No.

3. Scroll to the IP Address option,

press the Edit softkey, and then enter a new IP Address.

4. Press the Va li da te softkey and

then press the Save softkey.

Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 7.0

OL-15483-01

4-7

Page 74

Chapter 4 Configuring Settings on the Cisco Unified IP Phone

Network Configuration Menu

Table 4-3 IPv4 Configuration Menu Options (continued)

Option Description To Change

Subnet Mask Subnet mask used by the phone. 1. Unlock network configuration

options.

2. Set the DHCP Enabled option to

No.

3. Scroll to the Subnet Mask

option, press the Edit softkey, and then enter a new subnet mask.

4. Press the Va li da te softkey and

then press the Save softkey.

Default Router 1

Default Router 2

Default Router 3

Default Router 4

Default Router 5

Default router used by the phone (Default Router 1) and optional backup routers (Default Router 2–5).

1. Unlock network configuration

options.

2. Set the DHCP Enabled option to

No.

3. Scroll to the appropriate Default

Router option, press the Edit softkey, and then enter a new router IP address.

4. Press the Va li da te softkey.

DNS Server 1

DNS Server 2

Primary Domain Name System (DNS) server (DNS Server

1) and optional backup DNS servers (DNS Server 2–5) used by the phone.

DNS Server 3

DNS Server 4

DNS Server 5

DHCP Indicates whether the phone has DHCP enabled or

disabled.

When DHCP is enabled, the DHCP server assigns the phone an IP address. When DHCP is disabled, the administrator must manually assign an IP address to the phone.

5. Repeat Steps 3 and 4 as needed

to assign backup routers.

6. Press the Save softkey.

1. Unlock network configuration

options.

2. Set the DHCP Enabled option to

No.

3. Scroll to the appropriate DNS

Server option, press the Edit softkey, and then enter a new DNS server IP address.

4. Press the Va li da te softkey.

5. Repeat Steps 3 and 4 as needed

to assign backup DNS servers.

6. Press the Save softkey.

1. Unlock network configuration

options.

2. Scroll to the DHCP Enabled

option and press the No softkey to disable DHCP, or press the Ye s softkey to enable DHCP.

Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 7.0

4-8

3. Press the Save softkey.

OL-15483-01

Page 75

Chapter 4 Configuring Settings on the Cisco Unified IP Phone

Table 4-3 IPv4 Configuration Menu Options (continued)

Option Description To Change

DHCP Address Released

Alternate TFTP Indicates whether the phone is using an alternative TFTP

Releases the IP address assigned by DHCP. 1. Unlock network configuration

options.

2. Scroll to the DHCP Address

Released option and press the Ye s softkey to release the IP address assigned by DHCP, or press the No softkey if you do not want to release this IP address.

3. Press the Save softkey.

1. Unlock network configuration

server.

options.

2. Scroll to the Alternate TFTP

option and press the Ye s softkey if the phone should use an alternative TFTP server.

Network Configuration Menu

TFTP Server 1 Primary Trivial File Transfer Protocol (TFTP) server used

by the phone. If you are not using DHCP in your network and you want to change this server, you must use the TFTP Server 1 option.

If you set the Alternate TFTP option to yes, you must enter a non-zero value for the TFTP Server 1 option.

If neither the primary TFTP server nor the backup TFTP server is listed in the CTL file on the phone, you must unlock the CTL file before you can save changes to the TFTP Server 1 option. In this case, the phone will delete the CTL file when you save changes to the TFTP Server 1 option. A new CTL file will be downloaded from the new TFTP Server 1 address.

Note For information about the CTL file, refer to Cisco

Unified Communications Manager Security Guide.

For information about unlocking the CTL file, see the

“Security Configuration Menu” section on

page 4-27.

3. Press the Save softkey.

1. Unlock the CTL file if necessary

(for example, if you are changing the administrative domain of the phone).

2. If DHCP is enabled, set the

Alternate TFTP option to Yes .

3. Scroll to the TFTP Server 1

option, press the Edit softkey, and then enter a new TFTP server IP address.

4. Press the Va li da te softkey, and

then press the Save softkey.

Note If you forgot to unlock the

CTL file, you can change the TFTP Server 1 address in the CTL file, then erase the CTL file by pressing the Erase softkey from the Security Configuration menu. A new CTL file will be downloaded from the new TFTP Server 1 address.

Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 7.0

OL-15483-01

4-9

Page 76

Chapter 4 Configuring Settings on the Cisco Unified IP Phone

Network Configuration Menu

Table 4-3 IPv4 Configuration Menu Options (continued)

Option Description To Change

TFTP Server 2 Optional backup TFTP server that the phone uses if the

primary TFTP server is unavailable.

If neither the primary TFTP server nor the backup TFTP server is listed in the CTL file on the phone, you must unlock the CTL file before you can save changes to the TFTP Server 2 option. In this case, the phone will delete the CTL file when you save changes to the TFTP Server 2 option. A new CTL file will be downloaded from the new TFTP Server 2 address.

For information about the CTL file, refer to Cisco Unified Communications Manager Security Guide. For information about unlocking the CTL file, see to the

“Security Configuration Menu” section on page 4-27.

BOOTP Server Indicates whether the phone obtains its configuration from

a Bootstrap Protocol (BootP) server instead of from a DHCP server.

1. Unlock the CTL file, if necessary

(for example, if you are changing the administrative domain of the phone).

2. Unlock network configuration

options.

3. Enter an IP address for the TFTP

Server 1 option.

4. Scroll to the TFTP Server 2

option, press the Edit softkey, and then enter a new backup TFTP server IP address.

5. Press the Va li da te softkey, and

then press the Save softkey.

Note If you forgot to unlock the

Display only—Cannot configure.

CTL file, you can change the TFTP Server 2 address in the CTL file, then erase the CTL file by pressing the Erase softkey from the Security Configuration menu. A new CTL file will be downloaded from the new TFTP Server 2 address.

Related Topics

• Displaying a Configuration Menu, page 4-2

• Unlocking and Locking Options, page 4-3

• Editing Values, page 4-3

• Overview of Options Configurable from a Phone, page 4-4

• Device Configuration Menu, page 4-11

Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 7.0

4-10

OL-15483-01

Page 77

Chapter 4 Configuring Settings on the Cisco Unified IP Phone

Device Configuration Menu

The Device Configuration menu provides access to eight sub-menus from which you can view a variety of settings that are specified in the configuration file for a phone. (The phone downloads the configuration file from the TFTP server.) These sub-menus are:

• Unified CM Configuration Menu, page 4-11

• SIP Configuration Menu (SIP Phones Only), page 4-12

• Call Preferences Menu (SIP Phones Only), page 4-14

• HTTP Configuration Menu, page 4-15

• Locale Configuration Menu, page 4-16

• UI Configuration Menu, page 4-17

• Media Configuration Menu, page 4-19

• Ethernet Configuration Menu, page 4-22

• Security Configuration Menu, page 4-22

• QoS Configuration Menu, page 4-23

• Network Configuration Menu, page 4-24

Device Configuration Menu

For instructions about how to access the Device Configuration menu and its sub-menus, see the

“Displaying a Configuration Menu” section on page 4-2.

Unified CM Configuration Menu

The Unified CM Configuration menu contains the options Unified CM1, Unified CM2, Unified CM3, Unified CM4, and Unified CM5. These options show the Cisco servers that are available for processing calls from the phone, in prioritized order. To change these options, use Cisco Configuration.

For an available Cisco Unified Communications Manager server, an option on the Unified CM Configuration menu will show the Cisco and one of the states shown in

Ta b l e 4-5 Cisco Unified Communications Manager Server States

State Description

Active Cisco Unified Communications Manager server from which the phone is

Standby Cisco Unified Communications Manager server to which the phone

Blank No current connection to this Cisco Unified Communications Manager

Unified Communications Manager Administration, Cisco Unified CM Group

Unified Communications Manager

Unified Communications Manager server IP address or name

Tabl e 4-5.

currently receiving call-processing services

switches if the current server becomes unavailable

server

An option may also display one of more of the designations or icons shown in Table 4-6.

Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 7.0

OL-15483-01

4-11

Page 78

Device Configuration Menu

Ta b l e 4-6 Cisco Unified Communications Manager Server Designations

Designation Description

SRST Indicates a Survivable Remote Site Telephony router capable of

TFTP Indicates that the phone was unable to register with a Cisco Unified

(Authentication icon)

(Encryption icon)

Chapter 4 Configuring Settings on the Cisco Unified IP Phone

providing Cisco a limited feature set. This router assumes control of call processing if all other Cisco unreachable. The SRST Cisco always appears last in the list of servers, even if it is active. For more information, refer to Cisco Unified Communications Manager Administration Guide.

You configure an SRST router address in the Cisco Unified Communications Manager Administration SRST Reference Configuration window (choose System > SRST). You configure an SRST reference in the Device Pool Configuration window (choose System > Device Pool).

Communications Manager listed in its configuration file, and it registered with the TFTP server instead.

Indicates that the connection to the Cisco Unified Communications Manager is authenticated. For more information about authentication, refer to Cisco Unified Communications Manager Security Guide.

Indicates that the connection to the Cisco Unified Communications Manager is authenticated and encrypted. For more information about authentication and encryption, refer to Cisco Unified Communications Manager Security Guide.

The Encryption icon is also displayed when a Cisco Unified IP phone is configured as protected. For more information about protected calls, refer to Cisco Unified Communications Manager Security Guide. Protected calls are not authenticated.

Unified Communications Manager functionality with

Unified Communications Manager servers become

Unified Communications Manager

SIP Configuration Menu (SIP Phones Only)

The SIP Configuration menu contains these sub-menus:

• SIP General Configuration Menu, page 4-13

• Line Settings Menu (SIP Phones Only), page 4-14

Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 7.0

4-12

OL-15483-01

Page 79

Chapter 4 Configuring Settings on the Cisco Unified IP Phone

Device Configuration Menu

SIP General Configuration Menu

The SIP General Configuration menu displays information about the configurable SIP parameters on the phone.

Ta b l e 4-7 SIP General Configuration Menu Options

Option Description To Change

Preferred CODEC Displays the CODEC to use when a call is initiated. This

Out of Band DTMF Displays the configuration of the out-of-band signaling

Phone Label Displays the text that is displayed on the top right status

Enable VAD This value is set to No by default. From Cisco Unified

Start Media Port Displays the start Real-Time Transport Protocol (RTP)

End Media Port Displays the end Real-Time Transport Protocol (RTP)

NAT Enabled Displays if Network Address Translation (NAT) is

NAT Address Displays the WAN IP address of the NAT or firewall

Call Statistics This value is set to No by default. From Cisco Unified

Tabl e 4-7 describes the options in this menu.

value will always be set to none.

(for tone detection on the IP side of a gateway). The Cisco Unified IP phone (SIP) supports out-of-band signaling by using the AVT tone method. This value will always be set to avt.

registration request expires.

line of the LCD on the phone. This text is for end-user display only and has no effect on caller identification or messaging. This value will always be set to null.

range for media.

enabled. This value will always be set to false.

server. This value will always be set to null.

Display only—cannot configure.

From Cisco Unified Communications Manager Administration, choose Device Device Settings > SIP Profile.

Display only—cannot configure.

Communications Manager Administration, choose Device Device Settings > SIP Profile.

From Cisco Unified Communications Manager Administration, choose Device Device Settings > SIP Profile.

Display only—cannot configure.

Communications Manager Administration, choose Device

Device Settings > SIP Profile.

Related Topics

• Displaying a Configuration Menu, page 4-2

• Device Configuration Menu, page 4-11

Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 7.0

OL-15483-01

4-13

Page 80

Chapter 4 Configuring Settings on the Cisco Unified IP Phone

Device Configuration Menu

Line Settings Menu (SIP Phones Only)

The Line Settings menu displays information that relates to the configurable parameters for the lines on your SIP phone.

Ta b l e 4-8 Line Settings Menu Options

Option Description To Change

Name Displays the lines and the number used to register each

line.

Short Name Displays the short name configured for the line. Use Cisco Unified Communications

Authentication Name Displays the name used by the phone for authentication

if a registration is challenged by the call control server during initialization.

Display Name Displays the identification the phone uses for display

for caller identification purposes.

Proxy Address Displays the IP address of the proxy server that will be

used by the phone. The value is left blank because it is not applicable to SIP phones that are using Cisco Unified Communications Manager.

Proxy Port The value is left blank because it is not applicable to

SIP phones that are using Cisco Unified Communications Manager.

Shared Line Displays if the line is part of a shared line (Yes) or not

(No).

Table 4-8 describes the options in this menu.

Use Cisco Unified Communications Manager Administration to modify.

Manager Administration to modify.

Use Cisco Unified Communications Manager Administration to modify.

Display only—cannot configure.

Related Topics

• Displaying a Configuration Menu, page 4-2

• Device Configuration Menu, page 4-11

Call Preferences Menu (SIP Phones Only)

The Call Preferences menu displays settings that relate to the settings for the call preferences on the SIP phone.

Ta b l e 4-9 Call Preferences Menu Options

Option Description To Change

Caller ID Blocking Indicates whether caller ID blocking is enabled

Anonymous Call Block Indicates whether anonymous call block is enabled

Tabl e 4-9 describes the options in this menu.

(Yes) or disabled (No) for the phone.

From Cisco Unified Communications Manager Administration, choose Device Device Settings > SIP Profile.

From Cisco Unified Communications Manager Administration, choose Device

Device Settings > SIP Profile.

Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 7.0

4-14

OL-15483-01

Page 81

Chapter 4 Configuring Settings on the Cisco Unified IP Phone

Table 4-9 Call Preferences Menu Options (continued)

Option Description To Change

Call Waiting Preferences Displays a sub-menu that indicates whether call

waiting is enabled (Yes) or disabled (No) for each line.

Call Hold Ringback Indicates whether the call hold ringback feature is

enabled (Yes) or disabled (No) for the phone.

Stutter Msg Waiting Indicates whether stutter message waiting is

enabled (Yes) or disabled (No) for the phone.

Call Logs BLF Enabled Indicates whether BLF for call logs is enabled

(Yes) or disabled (No) for the phone.

Auto Answer Preferences Displays a sub-menu that indicates whether auto

answer is enabled (Yes) or disabled (No) for the each line.

Speed Dials Displays a sub-menu that displays the lines

available on the phone. Select a line to see the speed dial label and number assigned to that line.

Use Cisco Unified Communications Manager Administration to modify.

From Cisco Unified Communications Manager Administration, choose Device Device Settings > SIP Profile.

Use Cisco Unified Communications Manager Administration to modify.

From Cisco Unified Communications Manager Administration, choose Call

Routing

From Cisco Unified Communications Manager Administration, choose

Device

> Phone > Add a New Speed Dial.

Device Configuration Menu

> Directory Number.

Related Topics

• Displaying a Configuration Menu, page 4-2

• Device Configuration Menu, page 4-11

HTTP Configuration Menu

The HTTP Configuration menu displays the URLs of servers from which the phone obtains a variety of information. This menu also displays information about the idle display on the phone.

Table 4-10 describes the options on the HTTP Configuration menu.

Ta b l e 4-10 HTTP Configuration Menu Options

Option Description To Change

Directories URL URL of the server from which the phone

obtains directory information.

Services URL URL of the server from which the phone

obtains Cisco

Unified IP Phone services.

Messages URL URL of the server from which the phone

obtains message services.

Information URL URL of the help text that appears on the

phone.

From Cisco Unified Communications Manager Administration, choose Device Configuration.

From Cisco Unified Communications Manager Administration, choose Device

Configuration.

> Phone > Phone

Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 7.0

OL-15483-01

4-15

Page 82

Chapter 4 Configuring Settings on the Cisco Unified IP Phone

Device Configuration Menu

Table 4-10 HTTP Configuration Menu Options (continued)

Option Description To Change

Authentication URL URL that the phone uses to validate requests

made to the phone web server.

Proxy Server URL URL of proxy server, which makes HTTP

requests to non-local host addresses on behalf of the phone HTTP client and provides responses from the non-local host to the phone HTTP client.

Idle URL URL of an XML service that the phone

displays when the phone has not been used for the time specified in the Idle URL Time option and no menu is open. For example, you could use the Idle URL option and the Idle URL Timer option to display a stock quote or a calendar on the LCD screen when the phone has not been used for 5 minutes.

Idle URL Time Number of seconds that the phone has not

been used and no menu is open before the XML service specified in the Idle URL option is activated.

From Cisco Unified Communications Manager Administration, choose Device Configuration.

From Cisco Unified Communications Manager Administration, choose Device

Configuration.

> Phone > Phone

Locale Configuration Menu

The Locale Configuration menu displays information about the user locale and the network locale used by the phone.

Ta b l e 4-11 Locale Configuration Menu Options

Option Description To Change

User Locale User locale associated with the phone user. The

user locale identifies a set of detailed information to support users, including language, font, date and time formatting, and alphanumeric keyboard text information.

User Locale Version Version of the user locale loaded on the phone. Display only—cannot configure.

User Locale Char Set

Character set that the phone uses for the user locale.

Network Locale Network locale associated with the phone user.

The network locale identifies a set of detailed information that supports the phone in a specific location, including definitions of the tones and cadences used by the phone.

Table 4-11 describes the options on this menu.

From Cisco Unified Communications Manager Administration, choose Device Configuration.

Display only—cannot configure.

From Cisco Unified Communications Manager Administration, choose Device

Configuration.

> Phone > Phone

Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 7.0

4-16

OL-15483-01

Page 83

Chapter 4 Configuring Settings on the Cisco Unified IP Phone

Device Configuration Menu

Table 4-11 Locale Configuration Menu Options (continued)

Option Description To Change

Network Locale Ve rs i on

NTP Configuration

(SIP phones only)

Version of the network locale loaded on the phone.

Menu to view information on NTP server and mode configuration. For more information, see

NTP Configuration Menu, page 4-17.

Display only—cannot configure.

From Cisco Unified Communications Manager Administration, choose System > Phone NTP Reference.

NTP Configuration Menu

The NTP Configuration menu displays information about the NTP server and mode configuration used by the phone.

Ta b l e 4-12 NTP Configuration Menu Options

Option Description To Change

NTP Server 1 IP address of the primary NTP server. Use Cisco Unified Communications Manager

NTP Server 2 IP address of the secondary or backup NTP

server.

NTP Mode 1 Primary server mode. Supported modes are

Directed Broadcast, Unicast, Multicast, Any cast.

NTP Mode 2 Secondary server mode. Supported modes are

Directed Broadcast, Unicast, Multicast, Any cast.

Table 4-12 describes the options on this menu.

Administration to modify.

Use Cisco Unified Communications Manager Administration to modify.

Display only—cannot configure.

UI Configuration Menu

The UI Configuration menu displays the status of various user interface features on the phone.

Table 4-13 describes the fields in this menu.

Ta b l e 4-13 UI Configuration Menu Options

Option Description To Change

Auto Line Select Indicates whether the phone shifts the call focus

to incoming calls on all lines.

When this option is disabled, the phone only shifts the call focus to incoming calls on the line that is in use. When this option is enabled, the phone shifts the call focus to the line with the most recent incoming call.

Default: Disabled

BLF for Call Lists Indicates whether the Busy Lamp Field (BLF) is

enabled for call lists.

From Cisco Unified Communications Manager Administration, choose

Device

> Phone > Phone Configuration.

From Cisco Unified Communications Manager Administration, choose System

Parameters.

> Enterprise

Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 7.0

OL-15483-01

4-17

Page 84

Chapter 4 Configuring Settings on the Cisco Unified IP Phone

Device Configuration Menu

Table 4-13 UI Configuration Menu Options (continued)

Option Description To Change

Reverting Focus Priority

Auto Call Select Indicates whether the phone automatically shifts

“more” Softkey Timer Indicates the number of seconds that additional

Indicates whether the phone shifts the call focus on the phone screen to an incoming call or a reverting hold call. Settings include:

Lower—Focus priority given to incoming calls.

Higher—Focus priority given to reverting calls.

Even—Focus priority given to the first call.

the call focus to an incoming call on the same line when the user is already on a call.

When this option is enabled, the phone shifts the call focus to the most recent incoming call.

When this option is disabled, all automatic focus changes, including Auto Line Select, are disabled regardless of their setting.

Default: Enabled

softkeys are displayed after the user presses more. If this timer expires before the user presses another softkey, the display reverts to the initial softkeys.

From Cisco Unified Communications Manager Administration, choose System > Device Pool.

Related Topics

• Displaying a Configuration Menu, page 4-2

• Network Configuration Menu, page 4-5

Network Configuration Menu

The Network Configuration menu displays device-specific network configuration settings on the phone.

Table 4-18 describes the options in this menu.

Note The phone also has a Network Configuration menu that you access directly from the Settings menu. For

information about the options on that menu, see the “Network Configuration Menu” section on page 4-5.

Ta b l e 4-18 Network Configuration Menu Options

Option Description To Change

Load Server Used to optimize installation time for phone

firmware upgrades and offload the WAN by storing images locally, negating the need to traverse the WAN link for each phone's upgrade.

You can set the Load Server to another TFTP server IP address or name (other than the TFTP Server 1 or TFTP Server 2) from which the phone firmware can be retrieved for phone upgrades. When the Load Server option is set, the phone contacts the designated server for the firmware upgrade.

Note The Load Server option allows you to

specify an alternate TFTP server for phone upgrades only. The phone continues to use TFTP Server 1 or TFTP Server 2 to obtain configuration files. The Load Server option does not provide management of the process and of the files, such as file transfer, compression, or deletion.

RTP Control Protocol Indicates whether the phone supports the

Real-Time Control Protocol (RTCP). Settings include:

• Enabled

• Disabled—default

From Cisco Unified Communications Manager Administration, choose Device > Phone > Phone Configuration.

If this feature is disabled, several call statistic values display as 0. For additional information, see the following sections:

• Call Statistics Screen, page 7-12

• Streaming Statistics, page 8-11

Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 7.0

4-24

OL-15483-01

Page 91

Chapter 4 Configuring Settings on the Cisco Unified IP Phone

Table 4-18 Network Configuration Menu Options (continued)

Option Description To Change

CDP: PC Port Indicates whether CDP is supported on the PC port

(default is enabled).

Enable CDP on the PC port when Cisco VT Advantage/Unified Video Advantage (CVTA) is connected to the PC port. CVTA does not work without CDP interaction with the phone.

Note When CDP is disabled in Cisco Unified

Communications Manager, a warning is displayed, indicating that disabling CDP on the PC port prevents CVTA from working.

Note The current PC and switch port CDP

values are shown on the Settings menu.

CDP: SW Port Indicates whether CDP is supported on the switch

port (default is enabled).

• Enable CDP on the switch port for VLAN

assignment for the phone, power negotiation, QoS management, and 802.1x security.

• Enable CDP on the switch port when the

phone is connected to a Cisco switch.

From Cisco Unified Communications Manager Administration, choose Device > Phone.

Device Configuration Menu

Note When CDP is disabled in Cisco Unified

Communications Manager, a warning is presented, indicating that CDP should be disabled on the switch port only if the phone is connected to a non-Cisco switch.

Note The current PC and switch port CDP

values are shown on the Settings menu.

Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 7.0

OL-15483-01

4-25

Page 92

Chapter 4 Configuring Settings on the Cisco Unified IP Phone

Device Configuration Menu

Table 4-18 Network Configuration Menu Options (continued)

Option Description To Change

Peer Firmware Sharing The Peer Firmware Sharing feature provides these

advantages in high speed campus LAN settings:

• Limits congestion on TFTP transfers to

centralized TFTP servers

• Eliminates the need to manually control

firmware upgrades

• Reduces phone downtime during upgrades

when large numbers of devices are reset simultaneously

Peer Firmware Sharing may also aid in firmware upgrades in branch/remote office deployment scenarios over bandwidth-limited WAN links.

When enabled, it allows the phone to discover like phones on the subnet that are requesting the files that make up the firmware image, and to automatically assemble transfer hierarchies on a per-file basis. The individual files making up the firmware image are retrieved from the TFTP server by only the root phone in the hierarchy, and are then rapidly transferred down the transfer hierarchy to the other phones on the subnet using TCP connections.

This menu option indicates whether the phone supports Peer Firmware Sharing. Settings include:

From Cisco Unified Communications Manager Administration, choose Device

Phone Configuration.

> Phone >

• Enabled

• Disabled—default

Log Server Indicates the IP address and port of the remote

logging machine to which the phone sends log messages. These log messages help in debugging the Peer Firmware Sharing feature.

Note The remote logging setting does not affect

the sharing log messages sent to the phone log.

LLDP: PC Port Enables and disables Link Layer Discovery

Protocol (LLDP) on the PC port. Use this setting to force the phone to use a specific discovery protocol. Settings include:

• Enabled—default

• Disabled

From Cisco Unified Communications Manager Administration, choose Device

> Phone >

Phone Configuration.

From Cisco Unified Communications Manager Administration, choose

Device

> Phone > Phone Configuration

Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 7.0

4-26

OL-15483-01

Page 93

Chapter 4 Configuring Settings on the Cisco Unified IP Phone

Table 4-18 Network Configuration Menu Options (continued)

Option Description To Change

LLDP-MED: SW Port Enables and disables Link Layer Discovery

Protocol Media Endpoint Discovery (LLDP-MED) on the switch port. Use this setting to force the phone to use a specific discovery protocol, which should match the protocol supported by the switch. Settings include:

• Enabled—default

• Disabled

LLDP Power Priority Advertises the phone’s power priority to the

switch, enabling the switch to appropriately provide power to the phones. Settings include:

• Unknown—default

• Low

• High

• Critical

LLDP Asset ID Identifies the asset ID assigned to the phone for

inventory management.

From Cisco Unified Communications Manager Administration, choose

Device

> Phone > Phone Configuration

From Cisco Unified Communications Manager Administration, choose

Device

> Phone > Phone Configuration

From Cisco Unified Communications Manager Administration, choose Device Phone Configuration.

Security Configuration Menu

> Phone >

Related Topics

• Displaying a Configuration Menu, page 4-2

• Network Configuration Menu, page 4-5

Security Configuration Menu

The Security Configuration menu that you access directly from the Settings menu provides information about various security settings. It also provides access to the CTL File screen and the Trust List menu, if a CTL file is installed on the phone.

Table 4-19 describes the options in this menu.

Note The phone also has a Security Configuration menu that you access from the Device menu. For

information about the security options on that menu, see the

page 4-22.

“Security Configuration Menu” section on

Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 7.0

OL-15483-01

4-27

Page 94

Chapter 4 Configuring Settings on the Cisco Unified IP Phone

Security Configuration Menu

Ta b l e 4-19 Security Menu Settings

Option Description To Change

Web Access Enabled Indicates whether web access is enabled (Yes) or

disabled (No) for the phone.

Security Mode Displays the security mode that is set for the

phone.

MIC Indicates whether a manufacturing installed

certificate (used for the security features) is installed on the phone (Yes) or is not installed on the phone (No).

LSC Indicates whether a locally significant certificate

(used for the security features) is installed on the phone (Yes) or is not installed on the phone (No).

CTL File Displays the MD5 hash of the certificate trust list

(CTL) file that is installed in the phone, and provides access to the CTL File menu. If no CTL file is installed on the phone, this field displays No. (If security is configured for the phone, the CTL file installs automatically when the phone reboots or resets.)

Trust List If a CTL file is installed on the phone, provides

access to the Trust List menu.

CAPF Server Displays the IP address and the port of the IPv4

CAPF server that the phone uses.

802.1X Authentication

802.1X Authentication Status

Allows you to enable 802.1X authentication for this phone.

Displays real-time status progress of the 802.1X authentication transaction.

From Cisco Unified Communications Manager Administration, choose Device > Phone > Phone Configuration.

For information about how to manage the MIC for your phone, refer to the “Using the Certificate Authority Proxy Function” chapter in Cisco

Unified Communications Manager Security Guide.

For information about how to manage the LSC for your phone, refer to the “Using the Certificate Authority Proxy Function” chapter in Cisco

Unified Communications Manager Security Guide.

For more information about this file, refer to the “Configuring the Cisco CTL Client” chapter in

Cisco Unified Communications Manager Security Guide.)

If a CTL file is installed on the phone, also provides access to the CTL File screen. For more information, see

page 4-28.

For more information, see the “Trust List Menu”

section on page 4-30.

For more information about this server, refer to the “Using the Certificate Authority Proxy Function” section in Cisco Unified Communications Manager Security Guide.

See the “802.1X Authentication and Status”

section on page 4-30.

Display only—Cannot configure.

“CTL File Screen” section on

CTL File Screen

The CTL File screen includes the options described in Tab le 4-20

If a CTL file is installed on the phone, you can access the CTL File menu by pressing the Settings button and choosing Security Configuration

To exit the CTL File menu, press the Exit softkey.

Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 7.0

4-28

> CTL File.

OL-15483-01

Page 95

Chapter 4 Configuring Settings on the Cisco Unified IP Phone

Ta b l e 4-20 CTL File Settings

Option Description To Change

CTL File Displays the MD5 hash of the CTL file that is

installed in the phone. If security is configured for the phone, the CTL file installs automatically when the phone reboots or resets.

• A locked padlock icon in this option

indicates that the CTL file is locked.

• An unlocked padlock icon indicates

that the CTL file is unlocked.

CAPF Server IP address of the CAPF used by the phone. Also

displays a certificate icon

if a certificate is

installed for this server.

Unified CM/TFTP Server

IP address of a Cisco Unified Communications Manager and TFTP server used by the phone. Also displays a certificate icon

if a

certificate is installed for this server.

If neither the primary TFTP (TFTP Server 1) server nor the backup TFTP server (TFTP Server

2) is listed in the CTL file, you must unlock the CTL file before you can save changes that you make to the TFTP Server 1 option or to the TFTP Server 2 option on the Network Configuration menu.

For more information about this file, refer to the “Configuring the Cisco CTL Client” section in

Cisco Unified Communications Manager Security Guide.

For more information about this server, refer to the “Using the Certificate Authority Proxy Function” section in Cisco Unified Communications Manager

Security Guide.

For information about changing these options, see the

“Network Configuration Menu” section on

page 4-5.

Security Configuration Menu

Unlocking the CTL File

To unlock the CTL file from the Security Configuration screen, follow these steps:

Procedure

Step 1 Press **# to unlock options on the Security Configuration menu.

If you decide not to continue, press **# again to lock options on this menu.

Note If a password is configured on the phone, you must enter a password after pressing **#.

Step 2 Highlight the CTL File option.

Step 3 Press the Unlock softkey to unlock the CTL file.

After you change and save the applicable TFTP server option, the CTL file will be locked automatically.

Note When you press the Unlock softkey, it changes to Lock. If you decide not to change the TFTP server option,

press the Lock softkey to lock the CTL file.

Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 7.0

OL-15483-01

4-29

Page 96

Chapter 4 Configuring Settings on the Cisco Unified IP Phone

Security Configuration Menu

Trust List Menu

The Trust List menu displays information about all of the servers that the phone trusts and includes the options described in

If a CTL file is installed on the phone, you can access the Trust List menu by pressing the Settings button and choosing Security Configuration

To exit the Trust List menu, press the Exit softkey.

Ta b l e 4-21 Trust List Menu Settings

Option Description To Change

CAPF Server IP address of the CAPF used by the phone. Also

displays a certificate icon is installed for this server.

Unified CM/TFTP Server

SRST Router IP address of the trusted SRST router that is

IP address of a Cisco Unified Communications Manager and TFTP server used by the phone. Also displays a certificate icon certificate is installed for this server.

available to the phone, if such a device has been configured in Cisco Unified Communications Manager Administration. Also displays a certificate icon for this server.

Table 4-21.

> Trust List.

if a certificate

if a

if a certificate is installed

For more information about this file, refer to the “Configuring the Cisco CTL Client” section in

Cisco Unified Communications Manager Security Guide.

For more information about this file, refer to the “Configuring the Cisco CTL Client” section in

Cisco Unified Communications Manager Security Guide.

For more information about this file, refer to the “Configuring the Cisco CTL Client” section in

Cisco Unified Communications Manager Security Guide.

802.1X Authentication and Status

The 802.1X Authentication and 802.1X Authentication Status menus allow you to enable 802.1X authentication and monitor its progress. These options are described in

You can access the 802.1X Authentication settings by pressing the Settings button and choosing

Security Configuration > 802.1X Authentication and Security Configuration > 802.1X Authentication Status.

Table 4-22 and Ta b le 4-23.

Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 7.0

4-30

OL-15483-01

Page 97

Chapter 4 Configuring Settings on the Cisco Unified IP Phone

Ta b l e 4-22 802.1X Authentication Settings

Option Description To Change

Device Authentication Determines whether 802.1X authentication

is enabled:

• Enabled—Phone uses 802.1X

authentication to request network access.

1. Choose Settings > Security Configuration >

802.1X Authentication > Device Authentication.

2. Set the Device Authentication option to

Enabled or Disabled.

Security Configuration Menu

• Disabled—Default setting in which the

phone uses CDP to acquire VLAN and network access.

EAP-MD5 Specifies a password for use with 802.1X

Authentication using the following menu options (described in the following rows):

• Device ID

• Shared Secret

• Realm

Device ID—A derivative of the phone’s model number and unique MAC address displayed in this format: CP-<model>-SEP-<MAC>

Shared Secret—Choose a password to use on the phone and on the authentication server. The password must be between 6 and 32 characters, consisting of any combination of numbers or letters.

Note If you disable 802.1X authentication

or perform a factory reset of the phone, the shared secret is deleted.

Realm—Indicates the user network domain, always set as Network.

3. Press the Save softkey.

Choose Settings > Security Configuration >

802.1X Authentication > EAP-MD5.

Display only—Cannot configure.

1. Choose EAP-MD5 > Shared Secret.

2. Enter the shared secret.

3. Press Save.

See the “Troubleshooting Cisco Unified IP Phone

Security” section on page 9-8 for assistance in

recovering from a deleted shared secret.

Display only—Cannot configure.

Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 7.0

OL-15483-01

4-31

Page 98

Chapter 4 Configuring Settings on the Cisco Unified IP Phone

Security Configuration Menu

Table 4-23 describes the 802.1X Authentication Real-Time Status.

Ta b l e 4-23 802.1X Authentication Real-Time Status

Option Description To Change

802.1X Authentication Status

Real-time progress of the 802.1X authentication status, displaying one of the following states:

• Disabled—802.1X is disabled and transaction

was not attempted

• Disconnected—Physical link is down or

disconnected

• Connecting—Trying to discover or acquire the

authenticator

• Acquired—Authenticator acquired, awaiting

authentication to begin

• Authenticating—Authentication in progress

• Authenticated—Authentication successful or

implicit authentication due to timeouts

Display only—Cannot configure.

• Held—Authentication failed, waiting before

next attempt (approximately 60 seconds)

Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 7.0

4-32

OL-15483-01

Page 99

CHAP T ER

Configuring Features, Templates, Services, and Users

After you install Cisco Unified IP Phones in your network, configure their network settings, and add them to Cisco Manager Administration application to configure telephony features, optionally modify phone templates, set up services, and assign users.

This chapter provides an overview of these configuration and setup procedures. Cisco Unified Communications Manager documentation provides detailed instructions for these procedures.

For suggestions about how to provide users with information about features, and what information to provide, see

For information about setting up phones in non-English environments, see Appendix C, “Supporting

International Users.”

This chapter includes following topics:

Unified Communications Manager, you must use the Cisco Unified Communications

Appendix A, “Providing Information to Users Via a Website.”

• Telephony Features Available for the Cisco Unified IP Phone, page 5-1

• Configuring Corporate and Personal Directories, page 5-14

• Modifying Phone Button Templates, page 5-16

• Configuring Softkey Templates, page 5-17

• Setting Up Services, page 5-18

• Adding Users to Cisco Unified Communications Manager, page 5-18

• Managing the User Options Web Pages, page 5-19

Telephony Features Available for the Cisco Unified IP Phone

After you add Cisco Unified IP Phones to Cisco Unified Communications Manager, you can add functionality to the phones. can configure using Cisco Unified Communications Manager Administration. The Reference column lists Cisco procedures and related information.

For information about using most of these features on the phone, refer to Cisco Unified IP Phone 7962G

and 7942G Phone Guide. For a comprehensive listing of features on the phone, refer to Cisco Unified IP Phone Features A–Z.

Unified Communications Manager and other documentation that contains configuration

Tabl e 5-1 includes a list of supported telephony features, many of which you

Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 7.0

OL-15483-01

5-1

Page 100

Chapter 5 Configuring Features, Templates, Services, and Users

Telephony Features Available for the Cisco Unified IP Phone

Note Cisco Unified Communications Manager Administration also provides several service parameters that

you can use to configure various telephony functions. For more information about service parameters and the functions that they control, refer to Cisco Unified Guide.

Ta b l e 5-1 Telephony Features for the Cisco Unified IP Phone

Feature Description Configuration Reference

Abbreviated dialing Allows users to speed dial a phone number by

entering an assigned index code (1-99) on the phone keypad.

Users assign index codes from the User Options web pages.

Anonymous Call Block

(SIP phones only)

Allows a user to reject calls from anonymous callers.

Message Waiting Defines directory numbers for message-waiting on

and message-waiting off indicator. A directly connected voice-messaging system uses the specified directory number to set or to clear a message-waiting indication for a particular Cisco Unified IP Phone.

Audible Message Waiting Indicator (AMWI)

A stutter tone from the handset, headset, or speakerphone indicates that a user has one or more new voice messages on a line.

Note The stutter tone is line-specific. You hear it

only when using the line with the waiting messages.

Auto Answer Connects incoming calls automatically after a ring

or two.

Auto Answer works with either the speakerphone or the headset.

Auto dial Allows the phone user to choose from matching

numbers in the Placed Calls log while dialing. To place the call, the user can choose a number from the Auto Dial list or continue to enter digits manually.

Auto-pickup Allows a user to use one-touch pickup

functionality for call pickup features.

Communications Manager Administration

For more information, refer to:

• Cisco Unified Communications Manager

Administration Guide, “Cisco Unified IP Phone Configuration” chapter.

• Cisco Unified Communications Manager

System Guide, “Cisco Unified IP Phone” chapter.

Refer to the Cisco Unified Communications Manager Administration Guide, “SIP Profile Configuration” chapter.

For more information, refer to:

• Cisco Unified Communications Manager

Administration Guide, “Message Waiting Configuration” chapter.

• Cisco Unified Communications Manager

System Guide, “Voice Mail Connectivity to Cisco Unified Communications Manager” chapter.

For more information, refer to Cisco Unified

Communications Manager System Guide, “Cisco Unified IP Phones” chapter.

For more information, refer to Cisco Unified Communications Manager Administration Guide, “Directory Number Configuration”

chapter.

Requires no configuration.

For more information, refer to the Cisco

Unified Communications Manager Features and Services Guide, “Call Pickup” chapter.

Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 7.0

5-2

OL-15483-01