Cisco 7941G - Unified IP Phone VoIP, 7961G-GE, CP-7941G-GE, 7961G, 7941G-GE Phone Manual

Cisco Unified IP Phone
7961G/7961G-GE and
7941G/7941G-GE Phone Guide for
Cisco
Manager 6.1(3) (SCCP

Americas Headquarters

Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-1706
USA
http://www.cisco.com
Tel: [phone]

Fax: [phone]

Unified Communications

and SIP)

800 553-NETS (6387)

Cisco, Cisco Systems, the Cisco logo, and the Cisco Systems logo are
registered trademarks or trademarks of Cisco Systems, Inc. and/or its affiliates
in the United States and certain other countries. All other trademarks
mentioned in this document or Website are the property of their respective
owners. The use of the word partner does not imply a partnership relationship
between Cisco and any other company. (0705R)

© 2008 Cisco Systems, Inc. All rights reserved.

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QUICK REFERENCE

Cisco Unified IP Phone
7961G/7961G-GE and
7941G/7941G-GE for
Cisco

Unified
Communications
Manager 6.1(3)
(SCCP

and SIP)

Softkey Definitions

Phone Screen Icons

Button Icons

Common Phone Tasks

Softkey Definitions

AbbrDial Dial using a speed dial index

number

Answer Answer a call

Back Return to previous Help topic

Barge Add yourself to a call on a shared

line

CallBack Receive notification when a busy

extension becomes available

Cancel Cancel an action or exit a screen

without applying changes

cBarge Add yourself to a call on a shared

line and establish a conference

CFwdALL Set up/cancel call forwarding

Clear Delete records or settings

Close Close the current window

ConfList View conference participants

Confrn Create a conference call

Delete Remove characters to the right of

the cursor when using EditDial

Details

(SCCP only)

Open the Details record for a
multiparty call in the Missed
Calls and Received Calls logs

Dial Dial a phone number

DirTrfr

(SCCP only)

Transfer two calls to each other

DND Turn on/off Do Not Disturb

(DND)

EditDial Edit a number in a call log

EndCall Disconnect the current call or the

current intercom call

Erase Reset settings to their defaults

Exit Return to the previous screen

Common Phone Tasks

View online help on
the phone

Press .

Place a call Go off-hook before or

after dialing a number.

Redial a number Press Redial.

Switch to the handset
during a call

Pick up the handset.

Switch to the speaker
or headset during a call

Press or , then
hang up the handset.

Mute your phone Press .

Use your call logs Press to choose a

call log. To dial,
highlight a listing and go
off-hook.

Edit a number Press EditDial, << or >>.

Hold/resume a call Press Hold or Resume.

Transfer a call to a new
number

Press Tr ans fer, enter the
number, then press
Tran sf er again.

Place an intercom call Press intercom button,

enter a number if
necessary, and speak
after you hear the tone.

Start a standard (ad
hoc) conference call

Press more > Confrn,
dial the participant, then
press Confrn again.

GPickUp Answer a call ringing in another

group

iDivert Divert or redirect a call to a voice

messaging system

Join

(SCCP only)

Join together existing calls to
create a conference

Links View related Help topics

Main Display the Help main menu

MeetMe Host a Meet-Me conference call

more Display additional softkeys

New Call Make a new call

OPickUp Answer a call ringing in an

associated group

Park Store a call using Call Park

PickUp Answer a call in your group

QRT Submit call problems to the

system administrator

Redial Redial the most recently dialed

number

Remove Remove a conference participant

Resume Resume a call on hold

RmLstC Drop the last party added to a

conference call

Save Save the chosen settings

Search Search for a directory listing

Select Select a menu item or call

Tran sfer Transfer a call

Update Refresh content

Vid Mode
(SCCP only)

Choose a video display mode

<< Delete entered characters

>> Move through entered characters

Phone Screen Icons

Line and Call Status

Call Forwarding enabled

Call on hold; remote call on hold

Connected call

Incoming call

Off-hook

On-hook

Shared line in use

Message waiting

Authenticated call

Encrypted call

BLF- monitored line is in-use

BLF-monitored line is idle

BLF-monitored line is ringing (BLF
Pickup) (SCCP only)

Speed-dial, call log, or directory
listing (line status unknown)

Line in Do Not Disturb (BLF feature)

Idle intercom line

One-way intercom call

Two-way intercom call

Audio or Video Mode

Handset in use

Headset in use

Speakerphone in use

Button Icons

Video enabled (SCCP only)

Feature Access

Feature assigned to button

Mobility assigned to button

Hold assigned to button

Conference assigned to button

Transfer assigned to button

Phone service URL assigned to
button

URL entry in a call log is ready to edit
(SIP only)

Option selected

Feature enabled

Messages

Services

Help

Directories

Settings

Volume

Speaker

Mute

Headset

Contents

Getting Started 9

Using this Guide 9
Finding Additional Information 10
Safety and Performance Information 10
Cisco Product Security Overview 11
Accessibility Features 11

Connecting Your Phone 12

An Overview of Your Phone 15

Understanding Buttons and Hardware 15
Understanding Lines and Calls 18

Understanding Line and Call Icons 19

Understanding Phone Screen Features 20

Cleaning the Phone Screen 21

Understanding Feature Buttons and Menus 21

Accessing the Help System on Your Phone 22
Understanding Feature Availability 22
Understanding SIP vs. SCCP 23

Basic Call Handling 24

Placing a Call—Basic Options 24
Placing a Call—Additional Options 25
Answering a Call 28
Ending a Call 29
Using Hold and Resume 30
Using Mute 31
Switching Between Multiple Calls 31

Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1(3) 5

Switching an In-Progress Call to Another Phone 32
Viewing Multiple Calls 32
Transferring Calls 33
Sending a Call to a Voice Message System 34
Forwarding Calls to Another Number 34
Using Do Not Disturb 35
Making Conference Calls 36

Using Conference Features 36

Using Conference 37
Using Join 38
Using cBarge 39
Using Meet-Me 39

Viewing or Removing Conference Participants 40

Placing or Receiving Intercom Calls 40

Advanced Call Handling 42

Speed Dialing 42
Picking Up a Redirected Call on Your Phone 43
Storing and Retrieving Parked Calls 44
Logging Out of Hunt Groups 45
Using a Shared Line 45

Understanding Shared Lines 46
Using Barge to Add Yourself to a Shared-Line Call 46

Understanding Barge Features 46
Using Barge Features 47

Preventing Others from Viewing or Barging a Shared-Line Call 48
Using BLF to Determine a Line State 49
Making and Receiving Secure Calls 50
Tracing Suspicious Calls 50
Prioritizing Critical Calls 51
Using Cisco Extension Mobility 52
Managing Business Calls Using a Single Phone Number 53

6 OL-16994-01

Using a Handset, Headset, and Speakerphone 55

Obtaining a Headset 56
Using AutoAnswer 56

Using Call Logs and Directories 57

Using Call Logs 57
Directory Dialing 59

Using Corporate Directory on Your Phone 59
Using Personal Directory on Your Phone 60

Changing Phone Settings 63

Customizing Rings and Message Indicators 63
Customizing the Phone Screen 64

Accessing Voice Messages 65

Using the Cisco Unified CM User Options Web Pages 66

Accessing Your User Options Web Pages 66
Configuring Features and Services on the Web 67

Using Personal Directory on the Web 67

Using Your Personal Address Book on the Web 67
Configuring Fast Dials on the Web 68

Using the Address Book Synchronization Tool 69
Setting Up Speed Dials on the Web 69
Setting Up Phone Services on the Web 71
Controlling User Settings on the Web 72
Controlling Line Settings on the Web 73
Setting Up Phones and Access Lists for Mobile Connect 75
Using Cisco WebDialer 78

Understanding Additional Configuration Options 80

Troubleshooting Your Phone 82

General Troubleshooting 82
Viewing Phone Administration Data 83

Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1(3) 7

Using the Quality Reporting Tool 83

Cisco One-Year Limited Hardware Warranty Terms 84

Index 85

8 OL-16994-01

Getting Started

Using this Guide

This guide provides you with an overview of the features available on your phone. You can read it
completely for a solid understanding of your phone’s capabilities, or refer to the table below for
pointers to commonly used sections.

If you want to... Then...

Explore your phone on your own Press on the phone when you need assistance.

Review safety information See Safety and Performance Information, page 10.

Connect your phone See Connecting Your Phone, page 12.

Use your phone after it is installed Start with An Overview of Your Phone, page 15.

Learn what the button lights
mean

Learn about the display See Understanding Lines and Calls, page 18.

Make calls See Placing a Call—Basic Options, page 24.

Put calls on hold See Using Hold and Resume, page 30.

Mute calls See Using Mute, page 31.

Transfer calls See Transferring Calls, page 33.

Make conference calls See Making Conference Calls, page 36.

Set up speed dialing See Speed Dialing, page 42.

Share a phone number See Using a Shared Line, page 45.

Use your phone as a
speakerphone

Change the ring volume or tone See Changing Phone Settings, page 63.

See Understanding Buttons and Hardware, page 15.

See Using a Handset, Headset, and Speakerphone, page 55.

View your missed calls See Using Call Logs and Directories, page 57.

Listen to your voice messages See Accessing Voice Messages, page 65.

See softkey and icon definitions See the Quick Reference Card in the front of this guide.

Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1(3) 9

Finding Additional Information

You can access the most current Cisco Unified IP Phone documentation on the World Wide Web at this
URL:

http://www.cisco.com/en/US/products/hw/phones/ps379/tsd_products_support_series_home.html

You can access the Cisco website at this URL:

http://www.cisco.com/

International Cisco websites can be accessed from this URL:

http://www.cisco.com/public/countries_languages.shtml

You can access the most current Licensing Information at this URL:

http://www.cisco.com/en/US/docs/voice_ip_comm/cuipph/all_models/openssl_license/7900_ssllic.html

Safety and Performance Information

Refer to these sections for information about the impact of power outages and other devices on your
Cisco Unified IP Phone.

Power Outage

Your accessibility to emergency service through the phone is dependent on the phone being powered.
If there is an interruption in the power supply, Service and Emergency Calling Service dialing will not
function until power is restored. In the case of a power failure or disruption, you may need to reset or
reconfigure equipment before using the Service or Emergency Calling Service dialing.

Using External Devices

The following information applies when you use external devices with the Cisco Unified IP Phone:

Cisco recommends the use of good quality external devices (such as headsets) that are shielded against
unwanted radio frequency (RF) and audio frequency (AF) signals.

Depending on the quality of these devices and their proximity to other devices such as mobile phones
or two-way radios, some audio noise may still occur. In these cases, Cisco recommends that you take
one or more of the following actions:

• Move the external device away from the source of the RF or AF signals.

• Route the external device cables away from the source of the RF or AF signals.

• Use shielded cables for the external device, or use cables with a better shield and connector.

• Shorten the length of the external device cable.

• Apply ferrites or other such devices on the cables for the external device.

Cisco cannot guarantee the performance of the system because Cisco has no control over the quality
of external devices, cables, and connectors. The system will perform adequately when suitable devices
are attached using good quality cables and connectors.

10 OL-16994-01

Getting Started

Caution In European Union countries, use only external speakers, microphones, and headsets that

are fully compliant with the EMC Directive [89/336/EC].

Cisco Product Security Overview

This product contains cryptographic features and is subject to United States and local country laws
governing import, export, transfer and use. Delivery of Cisco cryptographic products does not imply
third-party authority to import, export, distribute or use encryption. Importers, exporters, distributors
and users are responsible for compliance with U.S. and local country laws. By using this product you
agree to comply with applicable laws and regulations. If you are unable to comply with U.S. and local
laws, return this product immediately.

Further information regarding U.S. export regulations may be found at

http://www.access.gpo.gov/bis/ear/ear_data.html.

Accessibility Features

A list of accessibility features is available upon request. You can find more information about Cisco
accessibility features at this URL:

www.cisco.com/go/accessibility

Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1(3) 11

Connecting Your Phone

Your system administrator will likely connect your new Cisco Unified IP Phone to the corporate IP
telephony network. If that is not the case, refer to the graphics and table below to connect your phone.

8

1

AUX

10/100 SW 10/100 PC

+

DC48V

2

3

4

1

DC adaptor port (DC48V)

2

AC-to-DC power supply

3

AC power cord

7

6

5

113656

5

Access port (10/1001 PC)

6

Handset port

7

Headset port

4

Network port (10/1001 SW)

1. Your phone may show 10/100/1000.

12 OL-16994-01

8

Footstand button

Connecting Your Phone

Removing the Hookswitch Clip (Required)

Before you use your phone, remove the hookswitch clip from the cradle area. With the clip removed,
the hookswitch lifts slightly when you pick up the handset.

185165

Adjusting the Handset Rest (Optional)

Cisco recommends adjusting the handset rest, particularly when wall-mounting the phones, as this will
ensure that the receiver will not readily slip out of the cradle. See the table below for instructions.

1 2 3

Set the handset aside and pull the square plastic tab from the handset rest.

1

Rotate the tab 180 degrees.

2

Slide the tab back into the handset rest. An extension protrudes from the top of the rotated tab.

3

Return the handset to the handset rest.

Adjusting the Footstand (Optional)

To change the angle of the phone base, adjust the footstand while pressing the footstand button.

Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1(3) 13

Registering with TAPS

After your phone is connected to the network, your system administrator might ask you to
auto-register your phone using TAPS (Tool for Auto-Registered Phones Support). TAPS might be used
for a new phone or to replace an existing phone.

To register with TAPS, pick up the handset, enter the TAPS extension provided by your system
administrator, and follow the voice prompts. You might need to enter your entire extension, including
the area code. After your phone displays a confirmation message, hang up. The phone will re-start.

Headset Information

To use a headset, connect it to the headset port on the back of your phone.

Although Cisco Systems performs some internal testing of third-party headsets for use with the

Unified IP Phones, Cisco does not certify or support products from headset or handset vendors.

Cisco
Because of the inherent environmental and hardware inconsistencies in the locations where

Unified IP Phones are deployed, there is not a single “best” solution that is optimal for all

Cisco
environments. Cisco recommends that customers test the headsets that work best in their environment
before deploying a large number of units in their network.

In some instances, the mechanics or electronics of various headsets can cause remote parties to hear
an echo of their own voice when they speak to Cisco Unified IP Phone users.

Cisco Systems recommends the use of good quality external devices, like headsets that are screened
against unwanted radio frequency (RF) and audio frequency (AF) signals. Depending on the quality of
these devices and their proximity to other devices such as cell phones and two-way radios, some audio
noise may still occur.

The primary reason that a particular headset would be inappropriate for the Cisco Unified IP Phone
is the potential for an audible hum. This hum can be heard by either the remote party or by both the
remote party and you, the Cisco Unified IP Phone user. Some potential humming or buzzing sounds
can be caused by a range of outside sources, for example, electric lights, being near electric motors,
large PC monitors. In some cases, a hum experienced by a user may be reduced or eliminated by using
a local power cube or power injector.

Audio Quality Subjective to the User

Beyond the physical, mechanical and technical performance, the audio portion of a headset must
sound good to you (the user) and to the party on the far end. Sound is subjective and Cisco cannot
guarantee the performance of any headsets or handsets, but some of the headsets and handsets on the
sites listed below have been reported to perform well on Cisco Unified IP Phones.

Nevertheless, it is ultimately still the customer's responsibility to test this equipment in their own
environment to determine suitable performance.

For information about headsets, see:

http://www.vxicorp.com/cisco

http://www.plantronics.com

http://www.jabra.com

14 OL-16994-01

An Overview of Your Phone

An Overview of Your Phone

The Cisco Unified IP Phone 7961G and 7961G-GE (gigabit Ethernet version) and the 7941G and
7941G-GE (gigabit Ethernet version) are full-feature telephones that provide voice communication
over the same data network that your personal computer uses, allowing you to place and receive phone
calls, put calls on hold, transfer calls, make conference calls, and so on.

The gigabit Ethernet Cisco Unified IP Phone 7961G-GE and 7941G-GE deliver the latest technology
and advancements in Gigabit Ethernet VoIP telephony, providing gigabit throughput to your desktop.

In addition to basic call-handling features, your phone can provide enhanced productivity features that
extend your call-handling capabilities. Depending on configuration, your phone supports:

• Access to network data, XML applications, and web-based services.

• Online customizing of call features and services from your Cisco Unified CM User Options web

pages.

• A comprehensive online help system that displays information on the phone screen.

Understanding Buttons and Hardware

You can use the graphics and table below to identify buttons and hardware on your phone.

Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1(3) 15

Cisco Unified IP Phone 7961G and 7961G-GE

2

1

16

1

101112131415

Cisco Unified IP Phone 7941G and 7941G-GE

3

4

5

6

7

8

9

186845

16

2

13

1

4

5

6

7

8

9

101112131415

186846

16 OL-16994-01

An Overview of Your Phone

Item Description For more information, see...

Programmable

1

buttons

Depending on configuration,
programmable buttons provide access to:

• Phone lines (line buttons) and intercom
lines

• Speed-dial numbers (speed-dial
buttons, including the BLF speed-dial
feature)

• Web-based services (for example, a
Personal Address Book button)

• Call features (for example, a Privacy,
Hold, or Transfer button)

• Understanding Lines and

Calls, page 18

• Basic Call Handling,

page 24

• Speed Dialing, page 42

• Using a Shared Line,

page 45

• Using BLF to Determine a

Line State, page 49

• Placing or Receiving

Intercom Calls, page 40

Buttons illuminate to indicate status:

Green, steady—Active call or
two-way intercom call

Green, flashing—Held call

Amber, steady—Privacy in use,
one-way intercom call, DND
active, or logged into Hunt
Groups

Amber, flashing—Incoming call
or reverting call

Red, steady—Remote line in use
(shared line, BLF status or active
Mobile Connect call)

Red, flashing—Remote call on
hold

Phone screen Shows call features. Understanding Lines and

2

Calls, page 18

Footstand button Allows you to adjust the angle of the phone

3

base.

Messages button Auto-dials your voice message service

4

(varies by service).

Directories button Opens/closes the Directories menu. Use it to

5

Adjusting the Footstand
(Optional), page 13

Accessing Voice Messages,
page 65

Using Call Logs, page 57

access call logs and directories.

Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1(3) 17

Item Description For more information, see...

Help button Activates the Help menu. Accessing the Help System on

6

Your Phone, page 22

Settings button Opens/closes the Settings menu. Use it to

7

control phone screen contrast and ring
sounds.

Services button Opens/closes the Services menu. Using the Cisco Unified CM

8

Volume button Controls the handset, headset, and

9

speakerphone volume (off-hook) and the
ringer volume (on-hook).

Speaker button Toggles the speakerphone on or off. When

10

the speakerphone is on, the button is lit.

Mute button Toggles the microphone on or off. When

11

the microphone is muted, the button is lit.

Headset button Toggles the headset on or off. When the

12

headset is on, the button is lit.

Navigation button Allows you to scroll through menus and

13

highlight items. When the phone is
on-hook, displays phone numbers from
your Placed Calls log.

Changing Phone Settings,
page 63

User Options Web Pages,
page 66

Using a Handset, Headset, and
Speakerphone, page 55

Using a Handset, Headset, and
Speakerphone, page 55

Using Mute, page 31

Using a Handset, Headset, and
Speakerphone, page 55

Using Call Logs, page 57

Keypad Allows you to dial phone numbers, enter

14

letters, and choose menu items.

Softkey buttons Each activates a softkey option (displayed

15

on your phone screen).

Handset light strip Indicates an incoming call or new voice

16

message.

Basic Call Handling, page 24

Understanding Lines and
Calls, page 18

Accessing Voice Messages,
page 65

Understanding Lines and Calls

To avoid confusion about lines and calls, refer to these descriptions:

Lines—Each line corresponds to a directory number or intercom number that others can use to call
you. The Cisco Unified IP Phone 7961G/7961G-GE supports one to six lines and the Cisco Unified IP
Phone 7941G/7941G-GE supports one to two lines, depending on configuration. To see how many
lines you have, look at the right side of your phone screen. You have as many lines as you have
directory numbers and phone line icons:

18 OL-16994-01

.

An Overview of Your Phone

Calls—Each line can support multiple calls. By default, your phone supports four connected calls per
line, but your system administrator can adjust this number according to your needs. Only one call can
be active at any time; other calls are automatically placed on hold.

Understanding Line and Call Icons

Your phone displays icons to help you determine the call and line state.

Icon Line or Call State Description

On-hook line No call activity on this line.

Off-hook line You are dialing a number or an outgoing call is ringing.

Connected call You are currently connected to the other party.

Ringing call An incoming call is ringing on one of your lines.

Call on hold You have put the call on hold. See Using Hold and Resume, page 30.

Remote call on
hold

Remote-in-use Another phone that shares your line has a connected call. See Using a

Reverting call A holding call is reverting to your phone. See Using Hold and Resume,

Authenticated
call

Encrypted call See Making and Receiving Secure Calls, page 50.

BLF- monitored
line is idle

BLF- monitored
line is in-use

BLF- monitored
line is ringing
(BLF Pickup)
(SCCP only)

Another phone that shares your line has put a call on hold. See Using

Hold and Resume, page 30.

Shared Line, page 45, for details.

page 30.

See Making and Receiving Secure Calls, page 50.

See Using BLF to Determine a Line State, page 49.

See Using BLF to Determine a Line State, page 49.

See Using BLF to Determine a Line State, page 49.

Line in Do Not
Disturb (BLF)

Idle Intercom
line

Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1(3) 19

See Using BLF to Determine a Line State, page 49.

The intercom line is not in use. See Placing or Receiving Intercom Calls,

page 40.

Icon Line or Call State Description

One-way
intercom call

Two-way
intercom call

The intercom line is sending or receiving one-way audio. See Placing or

Receiving Intercom Calls, page 40.

The recipient pressed the intercom line to activate two-way audio with
the caller. See

Placing or Receiving Intercom Calls, page 40.

Understanding Phone Screen Features

This is what your main phone screen might look like with active calls and several feature menus open:

17

6

5

2

4

3

186847

Primary phone

1

line

Programmable

2

button
indicators

Softkey labels Each displays a softkey function. To activate a softkey, press the softkey button

3

Status line Displays audio mode icons, status information, and prompts.

4

Displays the phone number (directory number) for your primary phone line.
When several feature tabs are open, the phone number and the time and date
alternate display in this area.

Programmable buttons can serve as phone line buttons, intercom-line
buttons, speed-dial buttons, phone service buttons or phone feature buttons.
Icons and labels indicate how these buttons are configured. For an icon
reference, see
this guide.

.

“Phone Screen Icons” in the Quick Reference Card at the front of

20 OL-16994-01

An Overview of Your Phone

Call activity

5

area

Phone tab Indicates call activity. Press this tab to return to the call activity area, if needed.

6

Feature tabs Each indicates an open feature menu. See Understanding Feature Buttons and

7

Displays current calls per line, including caller ID, call duration, and call state
for the highlighted line (standard view). See Understanding Lines and Calls,

page 18, and Viewing Multiple Calls, page 32.

Menus, page 21.

Cleaning the Phone Screen

Use only a soft, dry cloth to wipe the phone screen. Do not use any liquids or powders on the phone,
as they can contaminate phone components and cause failures.

Understanding Feature Buttons and Menus

Press a feature button to open or close a feature menu.

If you want to... Then...

Open or close a feature
menu

Press a feature button:

Messages

Scroll through a list or
menu

Go back one level in a
feature menu

Switch among open
feature menus

Services

Directories

Settings

Help

Press the Navigation button.

Press Exit. Pressing Exit from the top level of a menu, closes the menu.

Press a feature tab. Each feature menu has a corresponding tab. The tab is
visible when the feature menu is open.

Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1(3) 21

Accessing the Help System on Your Phone

Your phone provides a comprehensive online help system. Help topics appear on the phone screen.

If you want to... Then...

View the main menu Press on your phone and wait a few seconds for the menu to display.

Main menu topics include:

• About Your Cisco Unified IP Phone—Details about your phone

• How do I...?—Procedures for common phone tasks

• Calling Features—Descriptions and procedures for calling features

• Help—Tips on using and accessing Help

Learn about a button or
softkey

Learn about a menu
item

Get help using Help Press twice quickly. Select the help topic you need.

Press , then quickly press a button or softkey.

Press , , or to display a feature menu.
Highlight a menu item, then press twice quickly.

Understanding Feature Availability

Depending on your phone system configuration, features included in this Phone Guide might not be
available to you or might work differently on your phone. Contact your support desk or system
administrator for information about feature operation or availability.

You can access many features either by using a softkey or by pressing a line button. You can configure
some features but your system administrator controls most of them.

Here are some details about using softkeys and line buttons to access features:

Feature Softkey Line Button Label and Icon

Call Back CallBack CallBack

Call Forward CFwdALL Forward All

Call Park Park Park

Call PickUp PickUp PickUp

Conference Confrn Conference

Conference List ConfList Conference List

Do Not Disturb DND Do Not Disturb or

Do Not Disturb

End Call EndCall End Call

22 OL-16994-01

Feature Softkey Line Button Label and Icon

Group Pickup GPickUp Group PickUp

Hold Hold Hold

Hunt Group HLog Hunt Group or

Hunt Group

Malicious Call Identification MCID Malicious Call ID

Meet Me Conferencing MeetMe MeetMe

Mobility Mobility Mobility

New Call New Call New Call

Other PickUp OPickUp Other PickUp

Quality Reporting Tool QRT Quality Reporting Tool

Redial Redial Redial

An Overview of Your Phone

Remove Last Conference
Party

Transfer Transfer Transfer

Video Mode Command VidMode Video

RmLstC Remove Last Participant

Understanding SIP vs. SCCP

Your phone can be configured to work with one of two signaling protocols: SIP (Session Initiation
Protocol) or SCCP (Skinny Call Control Protocol). Your system administrator determines this
configuration.

Call features can vary depending on the protocol. This Phone Guide indicates which features are
protocol-specific. To learn which protocol your phone is using, you can ask your system administrator
or you can choose

> Model Information > Call Control Protocol on your phone.

Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1(3) 23

Basic Call Handling

You can perform basic call-handling tasks using a range of features and services. Feature availability
can vary; see your system administrator for more information.

Placing a Call—Basic Options

Here are some easy ways to place a call on your Cisco Unified IP Phone.

For more information,

If you want to... Then...

Place a call using the handset Pick up the handset and enter a number. An Overview of Your

see...

Phone, page 15

Place a call using the
speakerphone

Place a call using a headset Press and enter a number. Or if

Redial a number Press Redial to dial the last number, or

Place a call when another call
is active (using the same line)

Dial from a call log 1. Choose > Missed Calls,

Press and enter a number. Using a Handset,

is lit, press New Call and enter a number.

press the Navigation button (with the
phone idle) to see your Placed Calls.

1. Press Hold.

2. Press New Call.

3. Enter a number.

Received Calls, or Placed Calls.

2. Select the listing or scroll to it and go
off-hook.

Tips

Headset, and
Speakerphone, page 55

Using a Handset,
Headset, and
Speakerphone, page 55

Using Call Logs, page 57

Using Hold and Resume,
page 30

Using Call Logs, page 57

• You can dial on-hook, without a dial tone (pre-dial). To pre-dial, enter a number, then go
off-hook by lifting the handset or pressing Dial,

• When you pre-dial, your phone tries to anticipate the number you are dialing by displaying
matching numbers (if available) from your Placed Calls log. This is called Auto Dial. To call a
number displayed with Auto Dial, press the number, or scroll to it and go off-hook.

24 OL-16994-01

, or .

Basic Call Handling

• If you make a mistake while dialing, press << to erase digits.

• If parties on a call hear a beep tone, the call might be monitored or recorded. Ask your system

administrator for more information.

Placing a Call—Additional Options

You can place calls using special features and services that might be available on your phone. See your
system administrator for more information about these additional options.

For more information,

If you want to... Then...

see...

Place a call while another call
is active (using a different
line)

Speed dial a number Do one of the following:

Dial from a corporate
directory on the phone

Dial from a corporate
directory on your personal
computer using

WebDi aler

Cisco

Use CallBack to receive
notification when a busy or
ringing extension is available

1. Press for the new line. The first
call is automatically placed on hold.

2. Enter a number.

• Press (a speed-dial button).

• Use the Abbreviated Dial feature.

• Use the Fast Dial feature.

1. Choose > Corporate

Directory (exact name can vary).

2. Enter a name and press Search.

3. Highlight a listing and go off-hook.

1. Open a web browser and go to a

WebDialer-enabled corporate
directory.

2. Click the number that you want to
dial.

1. Press CallBack while listening to the
busy tone or ring sound.

2. Hang up. Your phone alerts you
when the line is free.

Using Hold and Resume,
page 30

Speed Dialing, page 42

Using Call Logs, page 57

Using Cisco WebDialer,
page 78

Your system
administrator

See if a line associated with a
speed-dial, call record, or
directory listing is busy before
placing a call to that line

Make a priority (precedence)
call (SCCP phones only)

Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1(3) 25

3. Place the call again.

Look for Busy Lamp Field indicators. Using BLF to Determine a

Line State, page 49

Enter the MLPP access number, then
enter the phone number.

Prioritizing Critical Calls,
page 51

If you want to... Then...

For more information,
see...

Dial from a Personal Address
Book (PAB) entry

Place a call using a billing or
tracking code

(SCCP phones only)

Place a call using your Cisco
Extension Mobility profile

Make a call from a cellular
phone using Mobile Voice
Access

1. Choose > Personal
Directory to log in.

2. Choose Personal Address Book and
search for a listing.

1. Dial a number.

2. After the tone, enter a client matter

code (CMC) or a forced
authorization code (FAC).

Log in to the Cisco Extension Mobility
service on a phone.

1. Obtain your Mobile Voice Access
number and end-user PIN from your
system administrator.

2. Dial your assigned Mobile Voice
access number.

3. Enter your cellular phone number (if
requested) and PIN.

4. Press 1 to make a call to an
enterprise IP phone.

Using Personal Directory
on Your Phone, page 60

Your system
administrator

Using Cisco Extension
Mobility, page 52

Managing Business Calls
Using a Single Phone
Number, page 53

5. Dial a desktop phone number other
than your desktop phone number.

26 OL-16994-01

If you want to... Then...

Basic Call Handling

For more information,
see...

Place a call using Fast Dial

Place a call using your PAB

Note Before using this option, your

system administrator must
configure this feature and assign a
service URL to the line button.
Contact your system administrator
for more information.

1. Press the Fast Dial line button.

2. Scroll to or press the index number

to find and select an entry.

The system dials the specified
number.

Note Before using this option, your

system administrator must
configure this feature and assign a
service URL to the line button.
Contact your system administrator
for more information.

1. Press the PAB line button.

2. Access the contact and select the

number.

Configuring Fast Dials on
the Web, page 68 and
Using Your Personal
Address Book on the
Web, page 67

Configuring Fast Dials on
the Web, page 68 and
Using Your Personal
Address Book on the
Web, page 67

The system dials the specified
number.

Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1(3) 27

Answering a Call

You can answer a call by lifting the handset, or you can use other options if they are available on your
phone.

If you want to... Then... For more information, see...

Answer with a headset Press , if unlit. Or, if is already

lit, press Answer or (flashing).

Note The primary line is picked up

even if a call is ringing on
another line. Ask your system
administrator about options to
automatically select the ringing
line.

Answer with the
speakerphone

Switch from a connected call
to answer a new call

Answer using call waiting Press Answer. Using Hold and Resume,

Send a call to a voice message
system

Press , Answer, or (flashing).

Note The primary line is picked up

even if a call is ringing on
another line. Ask your system
administrator about options to
automatically select the ringing
line.

Press Answer, or if the call is ringing
on a different line, press

Press iDivert. Sending a Call to a Voice

(flashing).

Using a Handset, Headset,
and Speakerphone, page 55

Using a Handset, Headset,
and Speakerphone, page 55

Using Hold and Resume,
page 30

page 30

Message System, page 34

Auto-connect calls Use AutoAnswer. Using AutoAnswer, page 56

Retrieve a parked call on
another phone

Use your phone to answer a
call ringing elsewhere

28 OL-16994-01

Use Call Park or Directed Call Park. Storing and Retrieving

Parked Calls, page 44

Use Call Pickup. Picking Up a Redirected

Call on Your Phone,
page 43