Cisco 7937G - Unified IP Conference Station VoIP Phone, CP-7937G Administration Manual

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Cisco Unified IP Conference Station 7937G Administration Guide for Cisco Unified Communications Manager 6.0

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Cisco Unified IP Conference Station 7937G Administration Guide for Cisco Unified Communications Manager 6.0

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CONTENTS

Preface ix

Overview ix

Audience ix

Organization ix

Related Topics

• Understanding Interactions with Other Cisco Unified IP Communications Products, page 2-1

• Understanding the Conference Station Startup Process, page 2-5

• Network Configuration Menu, page 4-5

The conference station uses TCP to connect to

Unified Communications Manager and to access

Cisco XML services.

TFTP requires a TFTP server in your network, which can be automatically identified from the DHCP server. If you want a conference station to use a TFTP server other than the one specified by the DHCP server, you must manually assign a TFTP server from the Network Configuration menu on the conference station.

The conference station transmits and receives RTP streams, which utilize UDP.

What Features are Supported on the Conference Station?

The conference station functions much like a digital business conference station, allowing you to place and receive teleconference station calls. In addition to traditional telephony features, the conference station includes features that enable you to administer and monitor the conference station as a network device.

This section includes the following topics:

• Feature Overview, page 1-5

• Configuring Telephony Features, page 1-6

• Configuring Network Parameters Using the Conference Station, page 1-6

• Providing Users with Feature Information, page 1-7

Feature Overview

Conference stations provide traditional telephony functionality, such as call forwarding and transferring, redialing, speed dialing, conference calling, and voice messaging system access. Conference stations also provide a variety of other features. For an overview of the telephony features that the conference station supports, see the

As with other network devices, you must configure conference stations to prepare them to access

Unified Communications Manager and the rest of the IP network. By using DHCP, you have fewer

Cisco settings to configure on a conference station, but if your network requires it, you can manually configure an IP address, TFTP server, and subnet mask. For instructions on configuring the network settings on the conference station, see

“Telephony Features Available for the Conference Station” section on page 5-1.

Chapter 4, “Configuring Settings on the Conference Station.”

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What Features are Supported on the Conference Station?

The conference station can interact with other services and devices on your IP network to provide enhanced functionality. For example, you can use XML to enable users to access information such as weather, stocks, quote of the day, and other web-based information. For information about configuring such services, see the

“Configuring Corporate and Personal Directories” section on page 5-6 and the

“Setting Up Services” section on page 5-8.

Finally, because the conference station is a network device, you can obtain detailed status information from it directly. This information can assist you with troubleshooting any problems users might encounter when using their conference stations. See

Statistics on the Conference Station,” for more information.

Related Topics

• Chapter 4, “Configuring Settings on the Conference Station”

• Chapter 5, “Configuring Features, Templates, Services, and Users”

• Chapter 9, “Troubleshooting and Maintenance”

Configuring Telephony Features

Chapter 1 An Overview of the Conference Station

Chapter 7, “Viewing Model Information, Status, and

You can modify certain settings for the conference station from Cisco Unified Communications Manager Administration. Use this web-based application to set up conference station registration criteria and calling search spaces, to configure corporate directories and services, and to modify conference

station button templates, among other tasks. See the “Telephony Features Available for the

Conference Station” section on page 5-1 and Cisco Unified Communications Manager

Administration Guide for additional information.

For more information about Cisco Unified Communications Manager Administration, refer to

Unified Communications Manager documentation, including Cisco Unified Communications

Cisco Manager System Guide. You can also use the context-sensitive help available within the application for guidance.

You can access the complete Cisco Unified Communications Manager documentation suite at these URLS:

http://www.cisco.com/en/US/products/sw/voicesw/ps556/tsd_products_support_series_home.html

http://www.cisco.com/en/US/products/ps7273/tsd_products_support_series_home.html

Related Topics

• Understanding Security Profiles, page 1-9

• Device Configuration Menu, page 4-8

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Chapter 1 An Overview of the Conference Station

Overview of Configuring and Installing Conference Stations

Understanding Security Profiles

All conference stations that support Cisco Unified Communications Manager use a security profile which defines the conference station as nonsecure. For information about the security profile, refer to Cisco Unified Communications Manager Security Guide, Release 6.0.

Overview of Configuring and Installing Conference Stations

When deploying a new IP telephony system, system administrators and network administrators must complete several initial configuration tasks to prepare the network for IP information and a checklist for setting up and configuring a complete Cisco IP telephony network, refer to the “System Configuration Overview” chapter in Cisco Unified Communications Manager

Guide.

System

After you have set up the IP telephony system and configured system-wide features in Cisco Unified Communications Manager, you can add conference stations to the system.

The following topics provide an overview of procedures for adding conference stations to your network:

telephony service. For

• Configuring Conference Stations in Cisco Unified Communications Manager, page 1-9

• Installing Conference Stations, page 1-12

Configuring Conference Stations in Cisco Unified Communications Manager

To add conference stations to the Cisco Unified Communications Manager database, you can use:

• Auto-registration

• Cisco Unified Communications Manager Administration

• Bulk Administration Tool (BAT)

• BAT and the Tool for Auto-Registered Phones Support (TAPS)

For more information about these choices, see the “Adding Conference Stations to the Cisco Unified

Communications Manager Database” section on page 2-7.

For general information about configuring conference stations in Cisco Unified Communications Manager, refer to the “Cisco System Guide.

Unified IP Phones” chapter in Cisco Unified Communications Manager

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Chapter 1 An Overview of the Conference Station

Overview of Configuring and Installing Conference Stations

Checklist for Configuring the Conference Station in Cisco Unified Communications Manager

Table 1-4 provides an overview and checklist of configuration tasks for the conference station in

Cisco Unified Communications Manager Administration. The list presents a suggested order to guide you through the conference station configuration process. Some tasks are optional, depending on your system and user needs. For detailed information, refer to the list sources.

Ta b l e 1-4 Checklist for Configuring the Conference Station in Cisco Unified Communications Manager

Task Purpose For More Information

1. Gather the following information

about the conference station:

• Conference station model

• MAC address

• Physical location of the

conference station

• Name or user ID of conference

station user

• Device pool

Provides a list of configuration requirements for setting up conference stations.

Identifies preliminary configuration that you need to perform before configuring individual conference stations, such as conference station key button templates or softkey templates.

Refer to Cisco Unified Communications Manager System Guide, “Cisco Unified IP Phones” chapter.

See the “Telephony Features Available for

the Conference Station” section on page 5-1.

• Partition, calling search space,

and location information

• Directory number assigned to

the conference station

• Cisco Unified Communications

Manager user to associate with conference station

• Conference station usage

information that affects conference station templates (button and softkey), features, services, or conference station applications

2. Customize button templates (if

required).

3. Add and configure the conference

station.

Allows you to create a custom button template with the Privacy feature. You can assign this template to shared conference stations so users have access to the Privacy feature.

Adds the device with its default settings to Cisco

Unified

Communications Manager.

Refer to Cisco Unified Communications Manager Administration Guide, “Phone Button Template Configuration” chapter.

See the “Modifying Button Templates”

section on page 5-7.

Refer to Cisco Unified Communications Manager Administration Guide, “Cisco Unified IP Phone Configuration” chapter.

For information about Product Specific Configuration fields, refer to the Help in the Phone Configuration window.

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Chapter 1 An Overview of the Conference Station

Overview of Configuring and Installing Conference Stations

Table 1-4 Checklist for Configuring the Conference Station in Cisco Unified Communications Manager (continued)

Task Purpose For More Information

4. Add and configure the directory

number on the conference station.

Adds the directory number and features associated with the directory number to the conference station.

Refer to Cisco Unified Communications Manager Administration Guide, “Cisco Unified IP Phone Configuration” chapter, “Directory Number Configuration” and “Creating a Cisco Unity Voice Mailbox” sections.

See the “Telephony Features Available for

the Conference Station” section on page 5-1.

5. Customize softkey templates. Adds, deletes, or changes order of

softkey features that display on the user’s conference station to meet feature usage needs.

Refer to Cisco Unified Communications Manager Administration Guide, “Softkey Template Configuration” chapter.

See the “Configuring Softkey Templates”

section on page 5-8.

6. Assign speed-dial numbers

(optional).

Adds speed-dial numbers.

Note Users can change speed-dial

settings on their conference stations by using the

Options web pages.

User

Refer to:

• Cisco Unified Communications Manager

Administration Guide,

Unified IP Phone Configuration”

“Cisco chapter.

7. Configure conference station

services and assign services (optional).

Provides conference station services.

Note Users can add or change

services on their conference stations by using the

Options web pages.

User

8. Add user information. Adds user information to the global

directory for Cisco Unified Communications Manager.

9. Associate a user and a user group

with a conference station.

Provides users with control over their conference station such as forwarding calls or adding speed-dial numbers or services.

Note Some conference stations,

such as those in conference rooms, do not have an associated user.

• Cisco Unified Communications Manager

System Guide, “Cisco Unified IP Phones” chapter.

Refer to Cisco Unified Communications Manager Administration Guide, “Cisco Unified

IP Phone Services Configuration”

chapter.

See the “Setting Up Services” section on

page 5-8.

Refer to Cisco Unified Communications Manager Administration Guide, “Adding a New User” chapter.

See the “Adding Users to Cisco Unified

Communications Manager” section on page 5-9.

Refer to Cisco Unified Communications Manager Administration Guide, “Adding a New User” chapter, “Associating Devices to a User” section.

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Overview of Configuring and Installing Conference Stations

Installing Conference Stations

After you have added the conference stations to the Cisco Unified Communications Manager database, you can complete the conference station installation. You (or the conference station users) can install the conference station at the users’s location. The Cisco Guide provides directions for connecting the conference station to the network, and connecting any optional accessories to the conference station. You can access the guide at the following URL:

http://www.cisco.com/en/US/products/hw/phones/ps379/tsd_products_support_series_home.html

After the conference station is connected to the network, the conference station startup process begins and the conference station registers with Cisco the conference station, configure the network settings on the conference station depending on whether you enable or disable DHCP service.

If you used auto-registration, you need to update the specific configuration information for the conference station such as associating the conference station with a user, changing the button table, or directory number.

Checklist for Installing the Conference Station

Chapter 1 An Overview of the Conference Station

Unified IP Conference Station 7937G Installation

Unified Communications Manager. To finish installing

Table 1-5 provides an overview and checklist of installation tasks for the conference station. The list

presents a suggested order to guide you through the conference station installation. Some tasks are optional, depending on your system and user needs. For detailed procedures and information, refer to the sources in the list.

Ta b l e 1-5 Checklist for Installing the Cisco Unified IP Conference Station 7937G

Task Purpose For More Information

1. Choose the power source for the

conference station:

• Power over Ethernet (PoE)

• External power supply

2. Assemble the conference station,

adjust conference station placement, and connect the network cable.

3. Monitor the conference station

startup process.

Determines how the conference station receives power.

Locates and installs the conference station in the network.

Verifies that the conference station is configured properly.

See Providing Power to

the Conference Station, page 2-2.

See Installing the

Conference Station, page 3-4.

See Verifying the

Conference Station Startup Process, page 3-8.

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Chapter 1 An Overview of the Conference Station

Table 1-5 Checklist for Installing the Cisco Unified IP Conference Station 7937G (continued)

Task Purpose For More Information

4. Configure these network settings on

the conference station by choosing

Applications > Settings > Network

Configuration.

To enable DHCP:

a. Set DHCP Enabled to Ye s.

b. To use an alternate TFTP server,

set Alternate TFTP to Ye s.

c. Enter an IP address for

Server 1.

TFTP

To disa b l e DHCP :

a. Set DHCP Enabled to No.

b. Enter a static IP address for the

conference station.

c. Enter the Subnet Mask.

d. Enter the IP address for

Default

Router 1.

Overview of Configuring and Installing Conference Stations

Using DHCP—The IP address is automatically assigned and the conference station is directed to a TFTP Server.

Note Consult with the

network administrator if you need to assign an alternative TFTP server instead of using the TFTP server assigned by DHCP.

Without DHCP—You must configure the IP address, TFTP server, subnet mask, domain name, and default router locally on the conference station.

See the “Configuring

Startup Network Settings” section on page 3-9.

See the “Network

Configuration Menu” section on page 4-5.

e. Enter the Domain Name where

the conference station resides.

f. Set Alternate TFTP to Ye s.

g. Enter an IP address for

Server 1.

TFTP

5. Set up security on the conference

station.

6. Make calls with the conference

station.

7. Provide information to end users

about how to use their conference stations and how to

configure their

conference station options.

Provides protection against data tampering threats and identity theft of conference stations.

Verifies that the conference station and features work correctly.

Ensures that users have adequate information to successfully use their conference stations.

See the “Security

Configuration Menu” section on page 4-11.

See the “Security

Configuration Menu” section on page 4-12.

Refer to Cisco Unified

Conference Station

IP 7937G Phone Guide for Cisco Unified Communications Manager 6.0.

See Appendix A,

“Providing Information to Users Via a Website.”

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Overview of Configuring and Installing Conference Stations

Chapter 1 An Overview of the Conference Station

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CHAP T E R

Preparing to Install the Conference Station on Your Network

The Cisco Unified IP Conference Station 7937G enables you to communicate using voice over a data network. To provide this capability, the conference stations depend upon and interact with several other key Cisco Communications Manager (DHCP) servers, Trivial File Transfer Protocol (TFTP) servers, media resources, and so on.

This chapter focuses on the interactions between the conference station and Cisco Unified Communications Manager, DNS and DHCP servers, TFTP servers, and switches. It also describes options for powering conference stations.

For related information about voice and IP communications, refer to this URL:

http://www.cisco.com/en/US/partner/products/sw/voicesw/index.html

This chapter provides an overview of the interaction between the conference station and other key components of a Voice over IP (VoIP) network. It covers these topics:

Internet Protocol (IP) Telephony and network components, including Cisco Unified

6.0, Domain Name System (DNS) and Dynamic Host Configuration Protocol

• Understanding Interactions with Other Cisco Unified IP Communications Products, page 2-1

• Providing Power to the Conference Station, page 2-2

• Understanding Conference Station Configuration Files, page 2-4

• Understanding the Conference Station Startup Process, page 2-5

• Adding Conference Stations to the Cisco Unified Communications Manager Database, page 2-7

• Determining the MAC Address of a Conference Station, page 2-9

Understanding Interactions with Other Cisco Unified IP Communications Products

To function in the IP telephony network, the conference station must be connected to a networking device, such as a Cisco Catalyst switch. You must also register the conference station with a

Unified Communications Manager system before sending and receiving calls.

Cisco

This section includes the following topic:

• Understanding How the Conference Station Interacts with Cisco Unified Communications Manager,

page 2-2

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Chapter 2 Preparing to Install the Conference Station on Your Network

Providing Power to the Conference Station

Understanding How the Conference Station Interacts with Cisco Unified Communications Manager

Cisco Unified Communications Manager is an open and industry-standard call processing system.

Unified Communications Manager software sets up and tears down calls between

Cisco conference corporate IP network. Cisco telephony system—the conference stations, the access gateways, and the resources necessary for such features as call conferencing and route planning. Cisco

• Firmware for conference stations

• Authentication and encryption (if configured for the telephony system)

• Configuration file

• Conference station registration

• Call preservation, so that a media session continues if signaling is lost between the primary

For information about configuring Cisco Unified Communications Manager to work with the IP devices described in this chapter, refer to Cisco Unified Communications Manager Administration Guide,

Cisco Security Guide.

For an overview of security functionality for the conference station, see the “Understanding Security

Features for Conference Stations” section on page 1-7.

stations, integrating traditional private branch exchange (PBX) functionality with the

Unified Communications Manager manages the components of the IP

Unified Communications Manager also provides:

Unified Communications Manager and a conference station

Cisco

Unified Communications Manager System Guide, and to Cisco Unified Communications Manager

Note If the conference station model that you want to configure does not appear in the Phone Type drop-down

list in Cisco latest support patch for your version of Cisco

http://www.cisco.com/kobayashi/sw-center/sw-voice.shtml

Related Topics

• Adding Conference Stations with Auto-Registration and TAPS, page 2-8

• Adding Conference Stations with Cisco Unified Communications Manager Administration,

page 2-9

• Adding Conference Stations with BAT, page 2-9

“Adding Conference Stations with BAT”

Adding Conference Stations with Auto-Registration and TAPS

You can add conference stations with auto-registration and TAPS without first gathering MAC addresses from conference stations.

TAPS works with BAT to update a batch of conference stations that were already added to the

Unified Communications Manager database with dummy MAC addresses. You use TAPS to

Cisco update MAC

Note Cisco recommends you use auto-registration and TAPS to add less than 100 conference stations to your

network. To add more than 100 conference stations to your network, use the Bulk Administration Tool (BAT). See the “Adding Conference Stations with BAT” section on page 2-9.

To implement TAPS, you or the end-user dial a TAPS directory number and follow voice prompts. When the process is complete, the conference station will have downloaded its directory number and other settings, and the conference station will be updated in Cisco Administration with the correct MAC address.

Auto-registration must be enabled in Cisco Unified Communications Manager Administration for TAPS to function.

Refer to Cisco Unified Communications Manager Bulk Administration Guide for detailed instructions about BAT and TAPS.

Related Topics

• Adding Conference Stations with Auto-Registration, page 2-7

• Adding Conference Stations with Cisco Unified Communications Manager Administration,

page 2-9

addresses and download pre-defined configurations for conference stations.

Unified Communications Manager

• Adding Conference Stations with BAT, page 2-9

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Chapter 2 Preparing to Install the Conference Station on Your Network

Determining the MAC Address of a Conference Station

Adding Conference Stations with Cisco Unified Communications Manager Administration

You can add conference stations individually to the Cisco Unified Communications Manager database using Cisco MAC address for each conference station.

For information about determining a MAC address, see the “Determining the MAC Address of a

Conference Station” section on page 2-9.

After you collect MAC addresses, in Cisco Unified Communications Manager Administration, choose Device > Phone, and then click Add New to begin.

For complete instructions and conceptual information about Cisco Unified Communications Manager, refer to Cisco Unified Communications Manager System Guide.

Related Topics

• Adding Conference Stations with Auto-Registration, page 2-7

• Adding Conference Stations with Auto-Registration and TAPS, page 2-8

Unified Communications Manager Administration. To do so, you first need to obtain the

Communications Manager Administration Guide and to Cisco Unified

• Adding Conference Stations with BAT, page 2-9

Adding Conference Stations with BAT

The Cisco BAT enables you to perform batch operations, including registration, on multiple conference

Before you can add conference stations using BAT only (not in conjunction with TAPS), you must obtain the MAC address for each conference station.

For information about determining a MAC address, see the “Determining the MAC Address of a

Conference Station” section on page 2-9.

For detailed instructions about using BAT, refer to Cisco Unified Communications Manager Administration Guide and to Cisco Unified Communications Manager Bulk Administration Guide.

Related Topics

• Adding Conference Stations with Auto-Registration, page 2-7

• Adding Conference Stations with Auto-Registration and TAPS, page 2-8

• Adding Conference Stations with Cisco Unified Communications Manager Administration,

stations.

page 2-9

Determining the MAC Address of a Conference Station

You can determine the MAC address for a conference station in any of these ways:

• From the conference station, choose Applications > Settings > Model Information and look at the

Address field.

MAC

• Look at the MAC label on the back of the conference station.

• Display the conference station web page, and click the Device Information hyperlink.

For information about accessing the conference station web page, see the “Acces s i ng t h e Web Pag e

for a Conference Station” section on page 8-2.

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Determining the MAC Address of a Conference Station

Chapter 2 Preparing to Install the Conference Station on Your Network

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CHAP T E R

Setting Up the Conference Station

This chapter includes the following topics, which help you install the Cisco Unified IP Conference

• Before You Begin, page 3-1

• Understanding the Conference Station Components, page 3-3

• Installing the Conference Station, page 3-4

• Verifying the Conference Station Startup Process, page 3-8

• Configuring Startup Network Settings, page 3-9

Note Before you install a conference station, you must decide how to configure the conference station in your

network. Then you can install the conference station and verify its functionality. For more information, see Chapter 2, “Preparing to Install the Conference Station on Your Network.”

Station 7937G on an Internet Protocol (IP) telephony network:

Before You Begin

Before you install the conference station, review the requirements in these sections:

• Network Requirements, page 3-1

• Cisco Unified Communications Manager Configuration, page 3-2

• Safety, page 3-2

Network Requirements

For the conference station to successfully operate as a conference station endpoint in your network, your network must meet these requirements:

• Working Voice over IP (VoIP) network:

–

VoIP configured on your Cisco routers and gateways

–

Cisco Unified Communications Manager Release 6.0 or later installed in your network and configured to handle call processing

• IP network that supports Dynamic Host Configuration Protocol (DHCP) or manual assignment of

IP address, gateway, and subnet mask

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Before You Begin

Cisco Unified Communications Manager Configuration

The conference station requires Cisco Unified Communications Manager to handle call processing. Refer to Cisco Unified the Cisco

Unified Communications Manager application to ensure that Cisco Unified Communications

Manager is set up properly to manage the conference station and to properly route and process calls.

If you plan to use auto-registration, verify that it is enabled and properly configured in

Unified Communications Manager before connecting any conference station to the network. For

Cisco information about enabling and configuring auto-registration, refer to Cisco Unified Manager Administration Guide. Also, see the

Communications Manager Database” section on page 2-7.

You must use Cisco Unified Communications Manager to configure and assign telephony features to the conference stations. See the

page 5-1 for details.

In Cisco Unified Communications Manager, you can add users to the database and associate them with specific conference stations. In this way, users gain access to web pages that allow them to configure items such as call forwarding, speed dialing, and voice messaging system options. See the

“Adding Users to Cisco Unified Communications Manager” section on page 5-9 for details.

Communications Manager Administration Guide or to context-sensitive help in

“Adding Conference Stations to the Cisco Unified

“Telephony Features Available for the Conference Station” section on

Chapter 3 Setting Up the Conference Station

Communications

Safety

Warning

Review the following warnings before installing the conference station. To see translations of these warnings, refer to the Regulatory Compliance and Safety Information for Cisco Unified IP

Conference

Read the installation instructions before you connect the system to its power source.

Only trained and qualified personnel should be allowed to install, replace, or service this equipment.

Ultimate disposal of this product should be handled according to all national laws and regulations.

Do not work on the system or connect or disconnect cables during periods of lightning activity.

To avoid electric shock, do not connect safety extra low voltage (SELV) circuits to teleconference station network voltage (TNV) circuits. LAN ports contain SELV circuits, and WAN ports contain TNV circuits. Some LAN and WAN ports both use RJ-45 connectors. Use caution when connecting cables.

Stations document that accompanied this device.

Caution Only use the proper Cisco approved external power supply. Reference the installation manual provided

with the conference station.

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The following warnings apply when you use an external power supply.

Understanding the Conference Station Components

Warning

This product relies on the building's installation for short-circuit (overcurrent) protection. Ensure that a fuse or circuit breaker no larger than 120 VAC, 15 A U.S. (240 VAC, 10 A international) is used on the phase conductors (all current-carrying conductors).

The device is designed to work with TN power systems.

The plug-socket combination must be accessible at all times because it serves as the main disconnecting device.

Understanding the Conference Station Components

The conference station includes these components:

• Network Ports

• Audio Auxiliary Port

Network Ports

The underside of the conference station includes these connector ports:

• Ethernet network port (RJ-45)—Labeled “LAN”

• Two external microphone ports (mini-VGA)—Labeled with stenciled microphone icons

Each type of port supports 10/100 Mbps half- or full-duplex connections to external devices. You can use either Category 3 or 5 cabling for 10-Mbps connections, but you must use Category 5 for 100 Mbps connections.

Use the Ethernet network port to connect the conference station to the network. You must use a straight-through cable on this port. The conference station can also obtain inline power from a switch over this connection (Power over Ethernet).

Figure 3-1 shows how to connect the conference station to

the network using Power over Ethernet (PoE). If you use an external power source, rather than PoE, to connect the conference station to the network, see

Figure 3-2. For more information on powering the

conference station, see the “Providing Power to the Conference Station” section on page 2-2.

Use the external microphone ports to connect optional external microphones to the conference station.

Figure 3-3 shows how to connect the optional microphones to the conference station.

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Audio Auxiliary Port

The side of the conference station includes this port:

• Audio auxiliary port—Labeled with stenciled audio input/output symbol

The audio auxiliary port is on the right side of the conference station under a flap you flip open. Use the audio serial port to facilitate full-duplex connections to an optional mobile conference station device. You must use a straight-through cable on this port. to the conference station.

Installing the Conference Station

You must connect the conference station to the network and a power source before using it. If you choose, you can connect external microphones and a mobile conference station device to the conference station. For a graphical representation of the connections, see the following figures:

• Figure 3-1—Shows the connections using Power over Ethernet (PoE) power.

• Figure 3-2—Shows the connections using an optional external power supply.

• Figure 3-3—Shows the connection of optional external microphones to the conference station.

Chapter 3 Setting Up the Conference Station

Figure 3-4 shows how to connect the optional device

• Figure 3-4—Shows the connection of an optional mobile conference station device to the

conference station.

Figure 3-1 shows how to connect the conference station to the network using PoE.

Figure 3-1 Conference Station Cable Connections Using PoE

185259

1 Connection of network cable to conference station RJ-45 port

2 Network cable (25-foot)

3 Connection of network cable to LAN port

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Installing the Conference Station

To install a conference station using PoE, perform the following steps:

Procedure Notes Reference

1. Connect the end (without a ferrite bead) of a Category 5

straight-through Ethernet network cable to the LAN port on the underside of a conference station.

2. Connect the other end (with a ferrite bead) of a Category 5

straight-through Ethernet network cable to a LAN port.

Each conference station ships with one Ethernet cable in the box.

See the “Network Ports”

section on page 3-3 for

guidelines.

See the “Network Ports”

section on page 3-3 for

guidelines.

Figure 3-2 shows how to connect the conference station to the network if you use an optional external

power supply.

Figure 3-2 Conference Station Cable Connections Using Optional External Power Supply

1 Connection of network cable to conference station RJ-45 port

2 Network cable (25-foot)

3 Connection of network cable to the power interface cable

4 Power interface cable

5 Connection of power interface cable to LAN wall port

6 Connection of power interface cable to external power supply

7 External power supply

8 Connection of external power supply to wall outlet

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To connect the conference station to the network using an optional external power source, perform the following steps:

Procedure Notes Reference

1. Connect the external power

supply to the wall outlet.

The external power supply is an optional item. It is not included with the

See the “Power Guidelines” section on

page 2-3.

conference station.

2. Connect the other end of the

external power supply to the receptacle on the power

The power interface cable is an optional item. It is not included with the conference station.

interface cable.

3. Connect the power interface

cable to a network port.

4. Connect the other end of the

See the “Network Ports” section on page 3-3 for guidelines.

power interface cable to a Category 5 straight-through Ethernet network cable.

5. Connect the end (without a

ferrite bead) of a Category 5

Each conference station ships with one Ethernet cable in the box.

See the “Network Ports” section on page 3-3

for guidelines. straight-through Ethernet network cable to the LAN port on the underside of a conference station.

Chapter 3 Setting Up the Conference Station

Figure 3-3 shows how to connect the optional, external microphones to the back of the conference

station.

Figure 3-3 Connection of Optional External Microphones to Conference Station

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Figure 3-4 shows how to connect the optional mobile conference station device to the side of the

conference station.

Figure 3-4 Connection of Optional Mobile Conference Station Device to Conference Station

Installing the Conference Station

Related Topics

• Before You Begin, page 3-1

• Securing the Conference Station with a Cable Lock, page 3-7

• Configuring Startup Network Settings, page 3-9

Securing the Conference Station with a Cable Lock

You can secure the conference station to a desktop using a laptop cable lock. The lock connects to the security slot on the side of the conference station, and the cable can be secured to a desktop.

The security slot can accommodate a lock up to 20 mm. Compatible laptop cable locks include the Kensington® laptop cable lock and laptop cable locks from other manufacturers that can fit into the security slot.

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Verifying the Conference Station Startup Process

Figure 3-5 shows how to connect a cable lock to the conference station.

Figure 3-5 Connecting a Cable Lock to the Conference Station

Chapter 3 Setting Up the Conference Station

Verifying the Conference Station Startup Process

After the conference station has power connected to it, the conference station begins its startup process by cycling through these steps:

1. Ready, Call State Off: The LCD screen lights up and LED indicators on top of the console glow a

solid amber for 20 seconds.

2. Powering On: The LCD screen dims and the LED indicators turn a solid red and glow for an

additional five seconds.

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3. Power On: The LCD screen lights up and displays the Cisco logo.

4. The main conference station LCD screen displays the following details:

–

Current date and time

–

Directory number

–

Softkeys

If the conference station successfully passes through these stages, it has started properly. If the conference station does not start properly, see the

“Resolving Startup Problems” section on page 9-2.

Configuring Startup Network Settings

If you are not using DHCP in your network, you must configure these network settings on the conference

• IP address

• Subnet mask

• Default gateway IP address

station after installing the conference station on the network:

Configuring Startup Network Settings

• TFTP server IP address

You also may configure the domain name and the DNS server settings, if necessary.

Collect this information and see the instructions in Chapter 4, “Configuring Settings on the Conference

Station.”

Guidelines for Best Performance

Follow these guidelines to ensure optimum performance with the conference station and the external microphones.

Note See the “Conference Room Setup Examples” section on page 3-10 for an illustration of proper

equipment placement for different conference room configurations.

• Use the conference station in closed offices and conference rooms up to 20 feet by 20 feet (without

external microphones) and 20 feet by 30 feet (with external microphones).

• Place the conference station base on a flat surface and make sure that it is clear from any reflective

surfaces.

• Maintain a minimum distance of four feet between each external microphone and the

conference

• Make sure that all microphones are acoustically unobstructed.

• Position the external microphones toward the areas that need to be covered, and so that the main

pickup direction is pointed away from the conference

• Seat all conference participants the same distance from the conference station.

• Speak at normal conversation levels and direct your voice toward the conference station.

station base and other objects.

station.

• Do not move or handle the conference station base or the external microphones while on a call, and

do not shuffle papers near the equipment.

• Minimize background noise from air conditioning units, fans, or other equipment in the office or

conference room.

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Conference Room Setup Examples

See Figure 3-6 for examples of proper placement of the conference station console and external microphones in different conference room configurations.

Figure 3-6 Cisco Unified IP Conference Station 7937G Base and External Microphone Placement

Chapter 3 Setting Up the Conference Station

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CHAP T E R

Configuring Settings on the Conference Station

The Cisco Unified IP Conference Station 7937G includes many configurable network, device, and security settings that you may need to modify before the conference station is functional for your users. You can access these settings, and change many of them, through menus on the conference station.

This chapter includes the following topics:

• Configuration Menus on the Conference Station, page 4-1

• Overview of Options Configurable from a Conference Station, page 4-4

• Network Configuration Menu, page 4-5

• Device Configuration Menu, page 4-8

• Security Configuration Menu, page 4-12

Configuration Menus on the Conference Station

The conference station includes the following configuration menus:

• Network Configuration menu—Provides options for viewing and making a variety of network

settings. For more information, see the

• Device Configuration menu—Provides access to sub-menus from which you can view a variety of

non network-related settings. For more information, see the

on page 4-8.

• Security Configuration menu—Displays information about the current authentication security status

of the conference station. For more information, see the

page 4-12.

Before you can change option settings on the Network and Security Configuration menus, you must unlock options for editing. See the instructions.

For information about the keys you can use to edit or change option settings, see the “Editing Values”

section on page 4-3.

You can control whether a conference station user has access to conference station settings by using the Settings Access field on the Phone Configuration page in Cisco Administration. For more information, see the or refer to Cisco Unified Communications Manager Administration Guide.

“Unlocking and Locking Options” section on page 4-3 for

“Network Configuration Menu” section on page 4-5.

“Device Configuration Menu” section

“Security Configuration Menu” section on

Unified Communications Manager

“Displaying a Configuration Menu” section on page 4-2,

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Configuration Menus on the Conference Station

Related Topics

• Unlocking and Locking Options, page 4-3

• Editing Values, page 4-3

• Overview of Options Configurable from a Conference Station, page 4-4

• Network Configuration Menu, page 4-5

• Device Configuration Menu, page 4-8

• Security Configuration Menu, page 4-12

Displaying a Configuration Menu

To display a configuration menu, perform the following steps:

Note You can control whether a conference station has access to the Settings menu or to options on this menu

by using the Settings Access field in the Cisco Configuration page. The Settings Access field accepts these values:

• Enabled—Allows access to the Settings menu.

• Disabled—Prevents access to the Settings menu.

Chapter 4 Configuring Settings on the Conference Station

Unified Communications Manager Administration Phone

• Restricted—Allows access to the User Preferences menu, but prevents access to other options on

the Settings menu.

If you cannot access an option on the Settings menu, check the Settings Access field. For more information, refer to the Cisco Unified

Communications Manager Administration Guide.

Procedure

Step 1 Choose Applications > Settings.

Step 2 Perform one of these actions to select an item in the Settings menu:

• Use the Navigation button to select the desired item, and then press Select.

• Use the keypad on the conference station to enter the number that corresponds to the item.

Step 3 To exit a menu, press the Exit softkey.

Related Topics

• Unlocking and Locking Options, page 4-3

• Editing Values, page 4-3

• Overview of Options Configurable from a Conference Station, page 4-4

• Network Configuration Menu, page 4-5

• Device Configuration Menu, page 4-8

• Security Configuration Menu, page 4-12

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Unlocking and Locking Options

Configuration options that you can change from a conference station are locked by default to prevent users from making changes that could affect the operation of a conference station. You must unlock these options before you can change them.

When options are inaccessible for modification, a locked padlock icon appears on the configuration menus. When options are unlocked and accessible for modification, an unlocked padlock icon appears on these menus.

To unlock or lock options, press **#. This action either locks or unlocks the options, depending on the previous state.

Make sure to lock options after you have made your changes.

Caution Do not press **# to unlock options and then immediately press **# again to lock options. The

conference options after unlocking them, wait at least 10 seconds before you press **# again.

Related Topics

• Displaying a Configuration Menu, page 4-2

• Editing Values, page 4-3

• Overview of Options Configurable from a Conference Station, page 4-4

station will interpret this sequence as **#**, which will reset the conference station. To lock

Configuration Menus on the Conference Station

Editing Values

Note The conference station provides several methods to reset or restore option settings, if necessary. For

• Network Configuration Menu, page 4-5

• Device Configuration Menu, page 4-8

• Security Configuration Menu, page 4-12

When you edit the value of an option setting, follow these guidelines:

• Use the keys on the keypad to enter numbers and letters.

• To enter letters using the keypad, use a corresponding number key. Press the key one or more times

to display a particular letter. For example, press the 2 key once for “a,” twice quickly for “b,” and three times quickly for “c.” After you pause, the cursor automatically advances to allow entry of the next letter.

• To enter a period (for example, in an IP address), press the . (period) softkey or press * on the

keypad.

• Press << if you make a mistake. This softkey deletes the character to the left of the cursor.

• Press Cancel before pressing Save to discard any changes that you have made.

more information, see the “Resetting or Restoring the Conference Station” section on page 9-11.

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Chapter 4 Configuring Settings on the Conference Station

Overview of Options Configurable from a Conference Station

Related Topics

• Displaying a Configuration Menu, page 4-2

• Unlocking and Locking Options, page 4-3

• Overview of Options Configurable from a Conference Station, page 4-4

• Network Configuration Menu, page 4-5

• Device Configuration Menu, page 4-8

• Security Configuration Menu, page 4-12

Overview of Options Configurable from a Conference Station

The settings that you can change on a conference station fall into several categories, as shown in

Table 4-1 and Ta bl e 4-2. For a detailed explanation of each setting and instructions for changing them,

see the “Network Configuration Menu” section on page 4-5 and the “Security Configuration Menu”

section on page 4-12.

Note There are certain options on the Network Configuration menu, Device Configuration menu, and

Security Cisco

Configuration menu that are for display only or that you can configure from

Unified Communications Manager. These options are also described in the “Network

Configuration Menu” section on page 4-5, the “Device Configuration Menu” section on page 4-8, and

the “Security Configuration Menu” section on page 4-12.

Ta b l e 4-1 Network Settings Configurable from the Conference Station

Category Description Network Configuration Menu Option

DHCP settings Dynamic Host Configuration Protocol (DHCP)

DHCP Enabled automatically assigns IP addresses to devices when you connect them to the network. Conference stations enable DHCP by default.

IP settings If you do not use DHCP in your network, you can configure

IP settings manually.

IP Address

Subnet Mask

Default Router 1

Domain Name

DNS Server 1-5

MAC Address

Port settings Allow you to set the speed and duplex of the network port. Ethernet Configuration

TFTP settings If you do not use DHCP to direct the conference station to a

TFTP server, you must manually assign a TFTP server. You can also assign an alternate TFTP server to use instead of the one assigned by DHCP.

VLAN settings Operational VLAN ID allows you to change the

administrative VLAN used by the conference station. Admin. VLAN ID allows you to assign a VLAN ID

TFTP Server 1

Alternate TFTP

TFTP Server 2

Operational VLAN ID

Admin. VLAN ID

manually.

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Ta b l e 4-2 Security Settings Configurable from the Conference Station

Category Description Security Configuration Menu Option

Security settings Allow you to enable 802.1X

Related Topics

• Displaying a Configuration Menu, page 4-2

• Unlocking and Locking Options, page 4-3

• Editing Values, page 4-3

• Network Configuration Menu, page 4-5

• Device Configuration Menu, page 4-8

• Security Configuration Menu, page 4-12

Network Configuration Menu

802.1X Authentication

authentication

Network Configuration Menu

The Network Configuration menu provides options for viewing and configuring a variety of network settings.

For information about how to access the Network Configuration menu, see the “Displaying a

Configuration Menu” section on page 4-2.

Before you can change an option on this menu, you must unlock options. See the “Unlocking and

Locking Options” section on page 4-3 for more information.

For information about the keys you can use to edit options, see the “Editing Values” section on page 4-3.

Ta b l e 4-3 Network Configuration Menu Options

Option Description To Change

DHCP Enabled Indicates whether DHCP is being

used by the conference station.

IP Address Internet Protocol (IP) address of

the conference station.

If you assign an IP address with this option, you must also assign a subnet mask and default router. See the Subnet Mask and Default Router options in this table.

Tabl e 4-3 describes these options and, where applicable, explains how to change them.

1. Unlock network configuration options. For more information,

see the

2. Choose Applications > Settings > Network Configuration >

DHCP Enabled.

3. Select Enabled to enable DHCP or Disabled to disable DHCP.

4. Press Select, and then press Save.

1. Unlock network configuration options. For more information,

see the

2. Set the DHCP Enabled option to No. For more information, see

the DHCP Enabled option in this table.

3. Choose Applications > Settings > Network Configuration >

IP Address.

4. Enter a new IP Address.

5. Press Validate, and then press Save.

“Unlocking and Locking Options” section on page 4-3.

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Network Configuration Menu

Table 4-3 Network Configuration Menu Options (continued)

Option Description To Change

Subnet Mask Subnet mask used by the

conference station.

1. Unlock network configuration options. For more information,

see the

2. Set the DHCP Enabled option to No. For more information, see

the DHCP Enabled option in this table.

3. Choose Applications > Settings > Network Configuration >

IP Subnet Mask.

4. Enter a new IP address for the subnet mask.

5. Press Validate, and then press Save.

Default Router 1 Default router used by the

conference station (Default

Router 1).

1. Unlock network configuration options. For more information,

see the

2. Set the DHCP Enabled option to No. For more information, see

the DHCP Enabled option in this table.

3. Choose Applications > Settings > Network Configuration >

Default Router 1.

Chapter 4 Configuring Settings on the Conference Station

“Unlocking and Locking Options” section on page 4-3.

Domain Name Name of the Domain Name System

(DNS) domain in which the conference station resides.

DNS Server 1

DNS Server 2

DNS Server 3

DNS Server 4

Primary DNS server

Server 1) and optional

(DNS backup DNS servers

Server 2–5) used by the

(DNS conference station.

DNS Server 5

4. Enter a new router IP address.

5. Press Validate, and then press Save.

1. Unlock network configuration options. For more information,

see the

2. Set the DHCP Enabled option to No. For more information, see

“Unlocking and Locking Options” section on page 4-3.

the DHCP Enabled option in this table.

3. Choose Applications > Settings > Network Configuration >

Domain Name.

4. Enter a new domain name.

5. Press Validate, and then press Save.

1. Unlock network configuration options. For more information,

see the

2. Set the DHCP Enabled option to No. For more information, see

“Unlocking and Locking Options” section on page 4-3.

the DHCP Enabled option in this table.

3. Choose Applications > Settings > Network Configuration.

4. Choose the appropriate DNS Server, and then press Select.

5. Enter a new DNS server IP address.

6. Press Validate.

7. Repeat Steps 4, 5, and 6 as needed to assign backup DNS

servers.

8. Press Save.

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Table 4-3 Network Configuration Menu Options (continued)

Option Description To Change

Operational VLAN ID

Auxiliary Virtual Local Area Network (VLAN) configured on a Cisco Catalyst switch in which the conference station is a member.

The conference station obtains its Operational VLAN ID via

Discovery Protocol (CDP) from the switch to which the

Cisco conference station is attached. To assign a VLAN ID manually, use the Admin VLAN ID option.

If the conference station has not received an auxiliary VLAN, this option indicates the Admin. VLAN.

If neither the auxiliary VLAN nor the Administrative VLAN are configured, this option is blank.

Admin. VLAN IDAuxiliary VLAN in which the

conference station is a member.

Used only if the conference station does not receive an auxiliary VLAN from the switch.

TFTP Server 1 Primary Trivial File Transfer

Protocol (TFTP) server used by the conference station. If you are not using DHCP in your network and you want to change this server, you must use the TFTP Server 1 option.

If you set the Alternate TFTP

1. Unlock network configuration options. For more information,

see the

2. Choose Applications > Settings > Network Configuration >

Admin. VLAN ID.

3. Enter a new Admin. VLAN ID.

4. Press Validate, and then press Save.

1. If DHCP is enabled, set the Alternate TFTP option to Ye s. For

more information, see the Alternate TFTP option in this table.

2. Choose Applications > Settings > Network Configuration >

TFTP Server 1.

3. Enter a new TFTP server IP address.

4. Press Validate, and then press Save.

option to yes, you must enter a non-zero value for the TFTP Server 1 option.

TFTP Server 2 Optional backup TFTP server that

the conference station uses if the primary TFTP server is unavailable.

1. Unlock network configuration options. For more information,

see the

2. Enter an IP address for the TFTP Server 1 option. For more

information, see the TFTP Server 1 option in this table.

3. Choose Applications > Settings > Network Configuration.

Network Configuration Menu

“Unlocking and Locking Options” section on page 4-3.

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4. Choose the TFTP Server 2 option, and then press Select.

5. Enter a new backup TFTP server IP address.

6. Press Validate, and then press Save.

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Device Configuration Menu

Table 4-3 Network Configuration Menu Options (continued)

Option Description To Change

Alternate TFTP Indicates whether the conference

station is using an alternative TFTP server.

1. Unlock network configuration options. For more information,

see the

2. Choose Applications > Settings > Network Configuration >

Alternate TFTP.

3. Choose Enabled if the conference station should use an

alternate TFTP server, or Disabled if the conference station should not use an alternate TFTP server.

4. Press Select, and then press Save.

Ethernet Configuration

Speed and duplex of the Ethernet port (labeled LAN on the conference station). Valid values:

• Auto Negotiate

• 10 Half—10-BaseT/half

duplex

• 10 Full—10-BaseT/full duplex

1. Unlock network configuration options. For more information,

see the

2. Choose Applications > Settings > Network Configuration >

Ethernet Configuration.

3. Select a new Ethernet Configuration setting.

4. Press Select, and then press Save.

Chapter 4 Configuring Settings on the Conference Station

“Unlocking and Locking Options” section on page 4-3.

• 100 Half—100-BaseT/half

duplex

• 100 Full—100-BaseT/full

duplex

MAC Address Unique Media Access Control

(MAC) address of the conference station.

Related Topics

• Displaying a Configuration Menu, page 4-2

• Unlocking and Locking Options, page 4-3

• Editing Values, page 4-3

• Overview of Options Configurable from a Conference Station, page 4-4

• Device Configuration Menu, page 4-8

Device Configuration Menu

The Device Configuration menu provides access to five sub-menus from which you can view a variety of settings that are specified in the configuration file for a conference station. (The conference station downloads the configuration file from the TFTP server.) These sub-menus are:

Display only—Cannot configure.

• CallManager Configuration Menu, page 4-9

• HTTP Configuration Menu, page 4-10

• Locale Configuration Menu, page 4-11

• Security Configuration Menu, page 4-11

• QoS Configuration Menu, page 4-12

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Note You update the settings in the Device Configuration menu from Cisco Unified Communications

Manager, not from the conference station.

For instructions about how to access the Device Configuration menu and its sub-menus, see the

“Displaying a Configuration Menu” section on page 4-2.

CallManager Configuration Menu

The CallManager Configuration menu contains the options CallManager 1, CallManager 2, CallManager for processing calls from the conference station, in prioritized order.

To change these options, use Cisco Unified Communications Manager Administration.

For an available server, an option on the CallManager Configuration menu will show the server

address or name and one of the states shown in Tab le 4-4.

Ta b l e 4-4 Cisco Unified Communications Manager Server States

3, CallManager 4, and CallManager 5. These options show the servers that are available

Device Configuration Menu

State Description

Active Cisco Unified Communications Manager server from which the

conference

station is currently receiving call-processing services

Standby Cisco Unified Communications Manager server to which the

conference

station switches if the current server becomes unavailable

Blank No current connection to this Cisco Unified Communications Manager

server

An option may also display one or more of the designations shown in Table 4-5.

Ta b l e 4-5 Cisco Unified Communications Manager Server Designations

Designation Description

SRST Indicates a Survivable Remote Site Telephony router capable of providing

Cisco Unified

Communications Manager functionality with a limited

feature set. This router assumes control of call processing if all other

Unified Communications Manager servers become unreachable. The

Cisco SRST Cisco Unified

Communications Manager always appears last in the

list of servers, even if it is active.

You configure an SRST router address in the

Unified Communications Manager Administration SRST Reference

Cisco Configuration page (choose System > SRST). You configure an SRST reference in the Device Pool Configuration page (choose System >

Pool).

Device

TFTP Indicates that the conference station was unable to register with a

Unified Communications Manager listed in its configuration file and

Cisco that it registered with the TFTP server instead.

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Device Configuration Menu

HTTP Configuration Menu

The HTTP Configuration menu displays the URLs of servers from which the conference station obtains a variety of information. This menu also displays information about the idle display on the conference station.

Table 4-6 describes the options on the HTTP Configuration menu.

Ta b l e 4-6 HTTP Configuration Menu Options

Option Description To Change

Information URL URL of the help text that appears on the

conference

station.

Services URL URL of the server from which the conference station

obtains conference station services.

Directories URL URL of the server from which the conference station

obtains directory information.

Messages URL URL of the server from which the conference station

obtains message services.

Authentication URL

Proxy Server URL

URL that the conference station uses to validate requests made to the conference station web server.

URL of proxy server, which makes HTTP requests to non-local host addresses on behalf of the conference station HTTP client and provides responses from the non-local host to the conference station HTTP client.

Idle URL URL of an XML service that the conference station

displays when the conference station has not been used for the time specified in the Idle URL Time option and no menu is open. For example, you could use the Idle URL option and the Idle URL Timer option to display a stock quote or a calendar on the LCD screen when the conference station has not been used for 5 minutes.

Idle URL Time Number of seconds that the conference station has not

been used and no menu is open before the XML service specified in the Idle URL option is activated.

Use Cisco Unified Communications Manager Administration to modify.

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Locale Configuration Menu

The Locale Configuration menu displays information about the user and network locale (language) and other display options used by the conference station.

Ta b l e 4-7 Locale Configuration Menu Options

Option Description To Change

User Locale User locale associated with the conference station

user. The user locale identifies a set of detailed information to support users, including language, font, date and time formatting, and alphanumeric keyboard text information.

User Locale Version Version of the user locale loaded on the

conference station.

User Locale Char Set Character set that the conference station uses for

the user locale.

Network Locale Network locale associated with the conference

station user. The network locale identifies a set of detailed information that supports the conference station in a specific location, including definitions of the tones and cadences used by the conference station.

Network Locale Version Version of the network locale loaded on the

conference station.

Tabl e 4-7 describes the options on this menu.

Use Cisco Unified Communications Manager Administration to modify.

Display only—Cannot configure.

Use Cisco Unified Communications Manager Administration to modify.

Display only—Cannot configure.

Device Configuration Menu

Security Configuration Menu

The Security Configuration menu displays status settings that relate to security for the conference station.

Table 4-8 describes the options on the Security Configuration menu.

Note The conference station also has a Security Configuration menu that you access directly from the

Settings

Menu” section on page 4-12.

Ta b l e 4-8 Security Configuration Menu Options

Option Description To Change

Web Access Enabled

Secure Shell Server

menu. For information about the security options on this menu, see the “Security Configuration

Indicates whether web access is enabled (Yes) or disabled (No) for the conference station

Indicates whether the secure shell server is Enabled or Disabled for the conference station

Use Cisco Unified Communications Manager Administration to modify

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Security Configuration Menu

QoS Configuration Menu

The QoS Configuration menu displays information that relates to quality of service (QoS) for the conference station.

Ta b l e 4-9 QoS Configuration Menu Options

Option Description To Change

Layer 2 Priority (SCCP) Layer 2 priority value for conference station-based

services

Layer 2 Priority (RTP) Layer 2 priority value for the RTP of a conference

station.

Layer 2 Priority (TFTP) Layer 2 priority value for the TFTP of a conference

station

Layer 2 Priority (DHCP) Layer 2 priority value for the DHCP of a conference

station

Layer 2 Priority (DNS) Layer 2 priority value for the DNS of a conference

station

Layer 2 Priority (HTTP) Layer 2 priority value for the HTTP of a conference

station

DSCP For Call Control Differentiated Services Code Point (DSCP) IP

classification for call control signaling

DSCP For Configuration DSCP IP classification for the configuration of a

conference station

DSCP For Services DSCP IP classification for the conference station

services

Table 4-9 describes the menu options.

Use Cisco Unified Communications Manager Administration to modify

Related Topics

• Displaying a Configuration Menu, page 4-2

Security Configuration Menu

The security configuration that you access directly from the Settings menu provides information about various security settings.

For information about how to access the Security Configuration menu, see the “Displaying a

Configuration Menu” section on page 4-2.

Note The conference station also has a Security Configuration menu that you access from the

Configuration menu. For information about the security options on that menu, see the

Device

“Security Configuration Menu” section on page 4-11.

Before you can change an option on this menu, you must unlock options as described in the

“Unlocking and Locking Options” section on page 4-3.

For information about the keys you can use to edit options, see the “Editing Values” section on page 4-3.

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Table 4-10 describes the options in the Security Configuration menu.

Ta b l e 4-10 Security Configuration Menu Options

Option Description To Change

Shell Access Control

Allows users to enter a user name and password for secure shell access

802.1X Authentication

Allows you to enable 802.1X authentication for this conference station

802.1X Authentication Status

Displays real-time status progress of the 802.1X authentication transaction

802.1X Authentication and Status

Security Configuration Menu

Use Cisco Unified Communications Manager Administration Phone Configuration window to modify

See the “802.1X Authentication and Status”

section on page 4-13

Display only—Cannot configure

The 802.1X Authentication and 802.1X Authentication Status options allow you to enable 802.1X authentication and monitor its progress. These options are described in

Ta b l e 4-11 802.1X Authentication Setting

Table 4-11 and Ta b le 4-12.

Option Description To Change

802.1X Authentication

Determines whether 802.1X authentication is enabled:

• Enabled—Conference

station uses 802.1X authentication to request network access

• Disabled—Default

setting in which the phone uses CDP to acquire VLAN and network access

1. Unlock network configuration options. For more

information, see the

“Unlocking and Locking

Options” section on page 4-3.

2. Choose Applications > Settings >

Security

802.1X Device

3. Choose Enabled to request network access, or

Configuration >

Authentication >

Authentication.

Disabled to use the default setting.

4. Press Select, and then press Save.

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Security Configuration Menu

Ta b l e 4-12 802.1X Authentication Status Setting

Option Description To Change

802.1X Authentication Status

Chapter 4 Configuring Settings on the Conference Station

Real-time progress of the 802.1X authentication status, displaying one of the following states:

• Disabled—802.1X is disabled and

the transaction was not attempted

• Disconnected—Physical link is

down or disconnected

• Connecting—Trying to discover or

acquire the authenticator

• Acquired—Authenticator acquired,

awaiting authentication to begin

• Authenticating—Authentication in

progress

• Authenticated—Authentication

successful or implicit authentication due to timeouts

• Held—Authentication failed,

waiting before next attempt (approximately 60 seconds)

Display only—Cannot configure

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CHAP T E R

Configuring Features, Templates, Services, and Users

After you install conferences stations in your network, configure network settings, and add each

Unified IP Conference Station 7937G to Cisco Unified Communications Manager, you must use

Cisco the Cisco features, optionally modify conference station templates, set up services, and assign users.

This chapter provides an overview of these configuration and setup procedures. Cisco Unified Communications Manager documentation provides detailed instructions for these procedures.

For suggestions about how to provide users with information about features, and what information to provide, see

For information about setting up conference stations in non-English environments, see Appendix B,

“Supporting International Users.”

This chapter includes the following topics:

Unified Communications Manager Administration application to configure telephony

Appendix A, “Providing Information to Users Via a Website.”

• Telephony Features Available for the Conference Station, page 5-1

• Configuring Corporate and Personal Directories, page 5-6

• Modifying Button Templates, page 5-7

• Configuring Softkey Templates, page 5-8

• Setting Up Services, page 5-8

• Adding Users to Cisco Unified Communications Manager, page 5-9

• Managing the User Options Web Pages, page 5-9

Telephony Features Available for the Conference Station

After you add conference stations to Cisco Unified Communications Manager, you can add functionality to the conference stations. can configure using Cisco Unified Communications Manager Administration. The Configuration Reference column lists Cisco configuration procedures and related information.

For information about using most of these features on the conference station, refer to Cisco Unified

Conference Station 7937G Phone Guide for Cisco Unified Communications Manager 6.0. For a

IP comprehensive listing of features on the conference station, refer to Cisco Unified IP Phone Feature s

A–Z.

Table 5-1 includes a list of supported telephony features, many of which you

Unified Communications Manager documentation that contains

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Telephony Features Available for the Conference Station

Note Cisco Unified Communications Manager Administration also provides several service parameters that

you can use to configure various telephony functions. For more information about service parameters and the functions that they control, refer to Cisco Unified

Communications Manager

Administration Guide.

Ta b l e 5-1 Telephony Features for the Conference Station

Feature Description Configuration Reference

Abbreviated Dialing Allows users to speed dial a conference station

number by entering an assigned index code (1-99) on the conference station keypad.

Users assign index codes from the User Options web pages.

For more information, refer to:

• Cisco Unified Communications Manager

Administration Guide, “Cisco Unified IP Phone Configuration” chapter.

• Cisco Unified Communications Manager

System Guide, “Cisco Unified IP Phones” chapter.

Auto Answer Connects incoming calls automatically after a ring

or two.

For more information, refer to Cisco Unified

Communications Manager Administration Guide, “Directory Number Configuration”

chapter.

Barge Allows a user to join a non-private call on a shared

conference station line. Barge features include cBarge and Barge.

• cBarge adds a user to a call and converts it into

a conference, allowing the user and other parties to access conference features.

• Barge adds a user to a call but does not convert

the call into a conference.

The conference stations support Barge in two conference modes:

• Built-in conference bridge at the target device

For more information, refer to:

• Cisco Unified Communications Manager

Administration Guide, “Cisco Unified Phone Configuration” chapter.

• Cisco Unified Communications Manager

System Guide, “Cisco Unified IP Phones” chapter.

• Cisco Unified Communications Manager

Features and Services Guide, “Barge and Privacy” chapter.

(the conference station that is being barged). This mode uses the Barge softkey.

• Shared conference bridge. This mode uses the

cBarge softkey.

Call Forward Allows users to redirect incoming calls to another

number.

Call Park Allows users to park (temporarily store) a call and

then retrieve the call by using another conference station in Cisco Unified Communications Manager.

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For more information, refer to:

• Cisco Unified Communications Manager

Administration Guide, “Directory Number Configuration” chapter.

• Cisco Unified Communications Manager

System Guide, “Cisco Unified IP Phones” chapter.

For more information, refer to Cisco Unified

Communications Manager Features and Services Guide, “Call Park” chapter.

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Telephony Features Available for the Conference Station

Table 5-1 Telephony Features for the Conference Station (continued)

Feature Description Configuration Reference

Call Pickup Allows users to redirect a call that is ringing on

another conference station within their pickup group to their conference station.

Call Waiting Indicates (and allows users to answer) an incoming

call that rings while on another call. Displays incoming call information on the conference

For more information, refer to Cisco Unified Communications Manager System Guide, “Call Pickup” chapter.

For more information, refer to Cisco Unified Communications Manager System Guide, “Cisco Unified IP Phones” chapter.

station screen.

Caller ID Displays caller identification such as a

conference

station or conference station number and/or a name on the conference station LCD screen.

For more information, refer to:

• Cisco Unified Communications Manager

Administration Guide, “Configuring Cisco Unified IP Phones” chapter.

• Cisco Unified Communications Manager

System Guide, “Understanding Route Plans” chapter.

• Cisco Unified Communications Manager

Features and Services Guide, “Call Display Restrictions” chapter.

Cisco Call Back Provides users with an audio and visual alert on the

conference station when a busy or unavailable party becomes available.

For more information, refer to:

• Cisco Unified Communications Manager

System Guide, “Cisco Unified IP Phones” chapter.

• Cisco Unified Communications Manager

Features and Services Guide, “Cisco Call Back” chapter.

Conference Allows a user to talk simultaneously with multiple

parties by calling each participant individually. Conference features include Conference, Join,

For more information, refer to Cisco Unified Communications Manager System Guide, “Conference Bridges” chapter.

cBarge, and Meet-Me.

Direct transfer Allows users to connect two calls to each other

(without remaining on the line).

For more information, refer to Cisco Unified Communications Manager System Guide, “Cisco Unified IP Phones” chapter.

Extension Mobility Service

Allows a user temporarily to apply a conference station number and user profile settings to a shared conference station by logging into the Extension

Mobility service on that conference

station.

For more information, refer to Cisco

Unified

Communications Manager Features

and Services Guide, “Cisco Unified

Communications Manager Extension Mobility” chapter.

Extension Mobility can be useful if users work from a variety of locations within your company or if they share a workspace with coworkers.

Fast Dial Service Allows a user to enter a Fast Dial code to place a

call. Fast Dial codes can be assigned to conference Book entries. (See

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station numbers or Personal Address

“Services” in this table.)

For more information, refer to Cisco Unified

IP Conference Station 7937G Phone Guide for Cisco Manager

Unified Communications

6.0, “Advanced Call Handling”

chapter.

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Telephony Features Available for the Conference Station

Table 5-1 Telephony Features for the Conference Station (continued)

Feature Description Configuration Reference

Group call pickup Allows a user to answer a call ringing on a

conference station in another group by using a group pickup code.

Hold Allows users to move connected calls from an

active state to a held state.

For more information, refer to

Unified Communications Manager

Cisco Features and Services Guide:

Requires no configuration, unless you want to use music on hold; see this table for information.

Immediate Divert Allows users to transfer incoming calls directly to

the voice messaging system.

For more information, refer to:

• Cisco Unified Communications Manager

System Guide, “Cisco Unified IP Phones” chapter.

• Cisco Unified Communications Manager

Features and Services Guide, “Immediate Divert” chapter.

Join Allows user to join two or more calls that are on

one line to create a conference call and remain on the call.

For more information:

• See the “Configuring Softkey Templates”

section on page 5-8.

“Music-on-hold” in

Malicious caller identification (MCID)

Allows users to notify the system administrator about suspicious calls that are received.

Meet-Me conference Allows a user to host a Meet-Me conference in

which other participants call a predetermined number at a scheduled time.

Message waiting indicator

An icon on the LCD screen that indicates that a user has one or more new voice messages.

• Refer to Cisco Unified Communications

Manager System Guide, “Cisco Unified

IP Phones” chapter.

For more information refer to:

• Cisco Unified Communications Manager

System Guide, “Cisco Unified IP Phones” chapter.

• Cisco Unified Communications Manager

Features and Services Guide, “Malicious Call Identification” chapter.

For more information refer to:

• Cisco Unified Communications Manager

Administration Guide, “Meet-Me Number/Pattern Configuration” chapter.

• Refer to Cisco Unified Communications

Manager System Guide, “Conference

Bridges” chapter.

For more information refer to:

• Cisco Unified Communications Manager

Administration Guide, “Message Waiting Configuration” chapter.

• Cisco Unified Communications Manager

System Guide, “Voice Mail Connectivity to Cisco Unified Communications Manager” chapter.

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Telephony Features Available for the Conference Station

Table 5-1 Telephony Features for the Conference Station (continued)

Feature Description Configuration Reference

Music-on-hold Plays music while callers are on hold. For more information refer to Cisco Unified

Communications Manager Features and Services Guide, “Music On Hold” chapter.

Off-hook dialing Allows a user to dial a number after hearing a dial

Requires no configuration.

tone.

On-hook dialing Allows a user to dial a number without waiting for

Requires no configuration.

an audio dial tone.

Privacy Prevents users who share a directory number from

adding themselves to a call and from viewing information on their conference station screens about the other user’s call.

For more information refer to:

• Cisco Unified Communications Manager

Administration Guide, “Cisco Unified IP Phone Configuration” chapter.

• Cisco Unified Communications Manager

System Guide, “Cisco Unified IP Phones” chapter.

• Cisco Unified Communications Manager

Features and Services Guide “Barge and Privacy” chapter.

Redial Allows users to call the most recently dialed

conference station number by pressing a button.

Ring setting Identifies the ring type used for a line when a

conference station has another active call.

Services Allows you to configure conference station

services in Cisco Unified

Communications Manager Administration to define and maintain the list of conference station services to which users can subscribe.

Shared line Allows a user to have multiple conference stations

that share the same conference station number or allows a user to share a conference station number with a coworker.

• Modifying Button Templates, page 5-7.

Requires no configuration.

For more information refer to:

• Cisco Unified Communications Manager

Administration Guide, “Directory Number Configuration” chapter.

• Cisco Unified Communications Manager

Features and Services Guide, “Custom Phone Rings” chapter.

• Creating Custom Conference Station

Rings, page 6-2.

For more information refer to:

• Cisco Unified Communications Manager

Administration Guide, “Cisco Unified IP Phone Configuration” chapter.

• Cisco Unified Communications Manager

System Guide, “Cisco Unified IP Phone Services” chapter.

For more information refer to Cisco Unified

Communications Manager System Guide, “Cisco Unified IP Phones” chapter.

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Configuring Corporate and Personal Directories

Table 5-1 Telephony Features for the Conference Station (continued)

Feature Description Configuration Reference

Speed-dialing Dials a specified number that has been previously

stored.

Transfer Allows users to redirect connected calls from their

conference stations to another number.

Voice messaging system Enables callers to leave messages if calls are

unanswered.

For more information refer to:

• Cisco Unified Communications Manager

Administration Guide, “Cisco Unified Phone Configuration” chapter.

• Cisco Unified Communications Manager

System Guide, “Cisco Unified IP Phones” chapter.

Requires no configuration.

For more information refer to:

• Cisco Unified Communications Manager

Administration Guide, “Cisco

chapter.

Voice-Mail Port Configuration”

• Cisco Unified Communications Manager

System Guide, “Voice Mail Connectivity to Cisco Unified Manager” chapter.

XML Services Supports the following applications: Corporate

Directory, WebDialer, Extension Mobility, Personal Assistant, Idle URL, and

Automation.

Test

For more information refer to Cisco Unified

Communications Manager Features and Services Guide, “Cisco WebDialer” and

“Cisco CallManager Extension Mobility” chapters.

Configuring Corporate and Personal Directories

The Directories button on the conference station gives users access to several directories. These directories can include:

• Corporate Directory—Allows a user to look up conference station numbers for co-workers.

To support this feature, you must configure corporate directories. For more information, see the

“Configuring Corporate Directories” section on page 5-6.

• Personal Directory—Allows a user to store a set of personal numbers.

To support this feature, you must provide the user with software to configure the personal directory. For more information, see the

“Configuring Personal Directory” section on page 5-7.

Communications

Configuring Corporate Directories

Cisco Unified Communications Manager uses a Lightweight Directory Access Protocol (LDAP) directory to store authentication and authorization information about users of Cisco Communications Manager applications that interface with Cisco Authentication establishes a user’s right to access the system. Authorization identifies the telephony resources that a user is permitted to use, such as a specific teleconference station extension.

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To install and set up these features, refer to Installing and Configuring the Cisco Customer Directory Configuration Plugin. This document guides you through the configuration process for integrating

Unified Communications Manager with Microsoft Active Directory and Netscape Directory

Cisco Server.

After the LDAP directory configuration completes, users can access the Corporate Directory service on the conference station to find users in the corporate directory.

Configuring Personal Directory

Personal Directory consists of the following features:

• Personal Address Book (PAB)

• Personal Fast Dials (Fast Dials)

• Address Book Synchronization Tool (TABSynch)

Users can access Personal Directory features by these methods:

• From a web browser—Users can access the PAB and Fast Dials features from the User Options web

pages.

• From the conference station—Users can choose Directories > Personal Directory to access the

PAB and Fast Dials features from their conference stations.

Modifying Button Templates

• From a Microsoft Windows application—Users can use the TABSynch tool to synchronize their

PABs with Microsoft Outlook.

To configure Personal Directory from a web browser, users must access their User Options web pages. You must provide users with a URL and login information.

To synchronize with Microsoft Outlook, users must install the TABSynch utility, provided by you. To obtain the TABSynch software to distribute to users, log on to Cisco Administration and choose Application > Plugins. Then, locate and click Cisco IP Phone Address Book Synchronizer. For detailed instructions on how to synchronize a PAB with Microsoft

“Installing and Configuring the Cisco Unified Communications Manager Address Book

the

Synchronizer” section on page A-3.

Modifying Button Templates

Using Cisco Unified Communications Manager Administration, you can assign button templates to conference stations. Cisco template for the Cisco Unified IP Conference Station 7937G. This button template contains no configurable features. When you assign the Standard 7937 button template to a conference station, no buttons are added.

You can add a custom button template for the conference station that contains the Privacy feature. The Privacy feature allows a user to allow or disallow other users of shared-line devices to view call information or barge calls. When you assign a button template with Privacy to a conference station, users can access a Privacy softkey on the conference station that they can toggle on or off during a call

To add a button template, log on to Cisco Unified Communications Manager Administration and choose Device > Device template to a conference station, choose Device > Phone to select the conference station. In the

Configuration window, select a button template from the Phone Button Template drop-down list.

Phone

For more information on button templates, refer to Cisco Unified Communications Manager Administration Guide and Cisco Unified Communications Manager System Guide.

Settings > Phone Button Template, and then press Add New. To assign a button

Unified Communications Manager contains the Standard 7937 button

Unified Communications Manager

Outlook, see

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Configuring Softkey Templates

Using Cisco Unified Communications Manager Administration, you can manage softkeys associated with applications that are supported by the conference station. Cisco supports two types of softkey templates: standard and nonstandard. Standard softkey templates include Standard Assistant, Standard Manager, and Standard Shared Mode Manager. An application that supports softkeys can have one or more standard softkey templates associated with it. You can modify a standard softkey template by making a copy of it, giving it a new name, and making updates to that copied softkey template. You can also modify a nonstandard softkey template.

To configure softkey templates, log on to Cisco Unified Communications Manager Administration and choose Device > Device Settings > Softkey Template. To assign a softkey template to a conference station, choose Device > Phone to select the conference station. In the Phone Configuration window, select a softkey template from the Softkey Template drop-down list.

For more information on configuring and assigning softkey templates, refer to Cisco Unified

Communications Manager Administration Guide and Cisco Unified Communications Manager System Guide.

Chapter 5 Configuring Features, Templates, Services, and Users

Unified Communications Manager

Setting Up Services

The Applications button on the conference station gives users access to conference station services. These services comprise XML applications that enable the display of interactive content with text and graphics on the conference station. Examples of services include local movie times, stock quotes, and weather reports.

Before a user can access any service:

• You must use Cisco Unified Communications Manager Administration to configure available

services.

• The user must subscribe to services using the User Options web pages. This web-based application

provides a graphical user interface (GUI) for limited, end-user configuration of conference station applications.

Before you set up services, gather the URLs for the sites you want to set up and verify that users can access those sites from your corporate IP telephony network.

To set up these services, log on to Cisco Unified Communications Manager Administration and choose

Device > Device Settings > Phone Services. Refer to Cisco Unified Administration Guide and to Cisco Unified Communications Manager System Guide for more

information.

After you configure these services, verify that your users have access to the User Options web pages, from which they can select and subscribe to configured services. See the

Services and Configure Conference Station Features” section on page A-2 for a summary of the

information that you must provide to end users.

Communications Manager

“How Users Subscribe to

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Adding Users to Cisco Unified Communications Manager

Adding users to Cisco Unified Communications Manager allows you to display and maintain information about users and allows each user to perform these tasks:

• Access the corporate directory and other customized directories from a conference station

• Create a personal directory

• Set up speed dial and call forwarding numbers

• Subscribe to services that are accessible from a conference station

You can add users to Cisco Unified Communications Manager using either of these methods:

• To add users individually, log on to Cisco Unified Communications Manager Administration and

choose User Management > End User. To add users to user groups, choose User Management > User Group.

For more information about adding users, refer to Cisco Unified Communications Manager Administration Guide. For details about user information, refer to Cisco Unified Communications Manager System Guide.

• To add users in batches, use the Bulk Administration Tool. This method also enables you to set an

identical default password for all users.

For information about the Bulk Administration Tool, refer to Cisco Unified Communications Manager Bulk Administration Guide.

Managing the User Options Web Pages

From the User Options web page, users can customize and control several conference station features and settings. For detailed information about the User Options web pages, refer to Cisco Unified IP Conference Station 7937G Phone Guide for Cisco Unified Communications Manager 6.0.

Giving Users Access to the User Options Web Pages

Before a user can access the User Options web pages, you must use Cisco Unified Communications Manager Administration to configure the user as an End User. You must also associate appropriate conference stations with the user, and add the user to a user group. To select and configure an end user, log on to Cisco Unified Communications Manager Administration and choose User End User. To add a user to a user group, choose User Management > User Group.

For additional information, refer to Cisco Unified Communications Manager Administration Guide, “End User Configuration” section.

Specifying Options that Appear on the User Options Web Pages

Management >

Most options on the User Options web pages appear by default. However, two options that do not appear by default are:

• Ring Settings

• Line Text Label Settings

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Managing the User Options Web Pages

You can control the options that appear on the User Options web pages by using enterprise parameter settings in Cisco

Note The settings apply to all User Options web pages at your site.

To specify the options that appear on the User Options web pages, follow these steps:

Procedure

Step 1 From Cisco Unified Communications Manager Administration, choose System >

Enterprise

The Enterprise Parameters Configuration page appears.

Step 2 In the CCMUser Parameters area, specify whether a parameter appears on the User Options web pages

by choosing one of these values from the drop-down list for a parameter:

True—Option appears on the User Options web pages (default).

False—Option does not appear on the User Options web pages.

Chapter 5 Configuring Features, Templates, Services, and Users

Unified Communications Manager Administration.

Parameters.

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Customizing the Conference Station

This chapter explains how you customize configuration files, Cisco Unified IP Conference

7937G ring sounds, and the idle display at your site. Ring sounds play when the conference

Station station receives a call. The idle display appears on the LCD screen when the conference station has not been used for a designated period.

This chapter includes these topics:

• Customizing and Modifying Configuration Files, page 6-1

• Creating Custom Conference Station Rings, page 6-2

• Configuring the Idle Display, page 6-4

Customizing and Modifying Configuration Files

You can modify configuration files (for example, edit the xml files) and add customized files

example, custom ring tones and call back tones) to the Trivial File Transfer Protocol (TFTP)

(for directory. You can modify files and add customized files to the TFTP directory in Cisco IPT Platform Administration from the TFTP Server File Upload page. Refer to Cisco Operating System Administration Guide for information about how to upload files to the TFTP folder in Cisco Unified Communications Manager.

Unified Communications

You can obtain a copy of the Ringlist.xml and List.xml files from the system using the following

command-line interface (CLI) “file” commands:

admin

• admin:file

–

file list*

–

file view*

–

file search*

–

file get*

–

file dump*

–

file tail*

–

file delete*

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Creating Custom Conference Station Rings

The conference station ships with two default ring types that are implemented in hardware: Chirp1 and Chirp2. Cisco station ring sounds that are implemented in software as pulse code modulation (PCM) files. The PCM files, along with an XML file (named Ringlist.xml) that describes the ring list options that are available at your site, exist in the TFTP directory on each Cisco

For more information, refer to Cisco Unified Communications Manager System Guide, Release 5.1(1), “Cisco TFTP” chapter, and Cisco “Software Upgrades” chapter.

The following sections describe how you can customize the conference station rings that are available at your site by creating PCM files and editing the Ringlist.xml file:

• Ringlist.xml File Format Requirements, page 6-2

• PCM File Requirements for Custom Ring Types, page 6-3

• Configuring a Custom Conference Station Ring, page 6-3

Ringlist.xml File Format Requirements

Unified Communications Manager also provides a default set of additional conference

Unified Communications Manager.

Unified Communications Operating System Administration Guide,

Chapter 6 Customizing the Conference Station

The Ringlist.xml file defines an XML object that contains a list of conference station ring types. This file can include up to 50 ring types. Each ring type contains a pointer to the PCM file that is used for that ring type and the text that will appear on the Ring Type menu on a conference station for that ring. The

TFTP server for each Cisco Unified Communications Manager contains this file.

Cisco

The CiscoIPconference stationRingList XML object uses the following simple tag set to describe the information:

The following characteristics apply to the definition names. You must include the required DisplayName and FileName for each conference station ring type.

• DisplayName defines the name of the custom ring for the associated PCM file that will display on

the Ring Type menu of the conference station.

• FileName specifies the name of the PCM file for the custom ring to associate with DisplayName.

Note The DisplayName and FileName fields must not exceed 25 characters.

This example shows a Ringlist.xml file that defines two conference station ring types:

<CiscoIPconference stationRingList> <Ring> <DisplayName>Analog Synth 1</DisplayName> <FileName>Analog1.raw</FileName> </Ring> <Ring> <DisplayName>Analog Synth 2</DisplayName> <FileName>Analog2.raw</FileName> </Ring> </CiscoIPconference stationRingList>

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Chapter 6 Customizing the Conference Station

PCM File Requirements for Custom Ring Types

The PCM files for the ring types must meet the following requirements for proper playback on conference stations:

• Raw PCM (no header)

• 8000 samples per second

• 8 bits per sample

• uLaw compression

• Maximum ring size is 16080 samples

• Minimum ring size is 240 samples

• Number of samples in the ring is evenly divisible by 240.

• Ring starts and ends at the zero crossing

• To create PCM files for custom conference station rings, you can use any standard audio editing

packages that support these file format requirements

Creating Custom Conference Station Rings

Configuring a Custom Conference Station Ring

To create custom conference station rings for the conference station, follow these steps:

Procedure

Step 1 Create a PCM file for each custom ring (one ring per file). Ensure the PCM files comply with the format

guidelines that are listed in the

Step 2 Upload the new PCM files that you created to the Cisco TFTP server for each

Unified Communications Manager in your cluster. For more information, refer to

Cisco

Unified Communications Operating System Administration Guide, “Software Upgrades” chapter.

Cisco

Step 3 Use a text editor to edit the Ringlist.xml file. See the “Ringlist.xml File Format Requirements” section

on page 6-2 for information about how to format this file and for a sample Ringlist.xml file.

Step 4 Save your modifications and close the Ringlist.xml file.

Step 5 Cache the new Ringlist.xml file:

a. Log on to Cisco Unified Communications Manager Administration.

b. From the Navigation drop-down list at the top right of the window, select

Cisco Unified Serviceability, and then press Go.

c. Choose Too ls > Control Center - Feature Services.

d. In the CM Services area, locate, stop, and start the Cisco TFTP service.

“PCM File Requirements for Custom Ring Types” section on page 6-3.

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Configuring the Idle Display

You can specify an idle display that appears on the conference station LCD screen. The idle display is an XML service that the conference station invokes when the conference station has been idle (not in use) for a designated period and no feature menu is open.

XML services that can be used as idle displays include company logos, product pictures, and stock quotes.

Configuring the idle display consists of these general steps:

1. Formatting an image for display on the conference station.

2. Configuring Cisco Unified Communications Manager to display the image on the conference

station.

For detailed instructions about creating and displaying the idle display, refer to Creating Idle URL Using Graphics on Cisco IP Phone at this URL:

http://www.cisco.com/warp/public/788/AVVID/idle-url.html

In addition, you can refer to Cisco Unified Communications Manager Administration Guide or to

Unified Communications Manager Bulk Administration Guide for the following information:

Cisco

• Specifying the URL of the idle display XML service:

Chapter 6 Customizing the Conference Station

–

For a single conference station—Idle field on the Phone Template Configuration page in the Bulk Administration Tool (BAT)

–

For multiple conference stations simultaneously—URL Idle Time field on the

Unified Communications Manager Enterprise Parameters page, or the Idle field in the

Cisco Bulk Administration Tool (BAT)

• Specifying the length of time that the conference station is not used before the idle display XML

service is invoked:

–

For a single conference station—Idle Timer field on the Cisco Unified Communications Manager Administration Phone Configuration page

–

For multiple conference stations simultaneously—URL Idle Time field on the

Unified Communications Manager Administration Enterprise Parameters Configuration

Cisco page, or the Idle Timer field in the Bulk Administration Tool (BAT)

From a conference station, you can see settings for the idle display XML service URL and the length of time that the conference station is not used before this service is invoked. To see these settings, choose Applications > Settings > Device Configuration > HTTP Configuration, and then scroll to the

URL and the Idle URL Time parameters.

Idle

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CHAP T E R

Viewing Model Information, Status, and Statistics on the Conference Station

This chapter describes how to use the following menus and screens on the Cisco Unified IP Conference Station 7937G to view conference station information such as model, device, and network information:

• Model Information screen—Displays hardware and software information about the conference

station.

• Status menu—Provides access to screens that display network and call statistics and device

information.

You can use the information on these screens to monitor the operation of a conference station and to assist with troubleshooting.

You can also obtain much of this information, and obtain other related information, remotely through the conference station’s web page. For more information, see

Station Remotely.”

Chapter 8, “Monitoring the Conference

For more information about troubleshooting the conference station, see Chapter 9, “Troubleshooting and

Maintenance.”

Note There are certain options on the Network Configuration menu, Device Configuration menu, and Security

Configuration menu that are for display only. These options are described in the

Menu” section on page 4-5, the “Device Configuration Menu” section on page 4-8, and the “Security Configuration Menu” section on page 4-12.

This chapter includes these topics:

• Model Information Screen, page 7-1

• Status Menu, page 7-2

Model Information Screen

The Model Information screen displays this information:

• Model Number—Model number of the conference station.

• MAC Address—Media Access Control (MAC) address of the conference station.

• Software Version—Version of the firmware running on the conference station.

“Network Configuration

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Status Menu

• BootROM Version—Identifier of the factory-installed load running on the conference station.

• App Load ID—Identifies the firmware running on the conference station.

To display the Model Information screen, choose Applications > Settings > Model Information. To exit the Model Information screen, press Exit.

Status Menu

The Status menu includes these options, which provide information about the conference station and its operation:

• Network Statistics—Displays the Network Statistics screen, which shows Ethernet traffic statistics.

• Call Statistics—Displays information about the last call on the conference station. For more

• Device Information—Displays device settings and related information for the conference station.

Chapter 7 Viewing Model Information, Status, and Statistics on the Conference Station

For more information, see the

information, see the

For more information, see the

“Call Statistics Screen” section on page 7-4.

“Network Statistics Screen” section on page 7-2.

“Device Information Screen” section on page 7-5.

Note The Status menu also contains a Ping menu that allows you to test network connectivity to another

conference station. For more information, see the “Using Ping” section on page 9-2

To display the Status menu, choose Applications > Settings > Status. To exit the Status menu, press Exit.

Network Statistics Screen

The Network Statistics screen displays information about the conference station and network performance.

To display the Network Statistics screen, choose Applications > Settings > Status >

Network

To reset the Rx Frames, Tx Frames, and Rx Broadcasts statistics to 0, press Clear. To exit the Network

Ta b l e 7-1 Network Statistics Items

Item Description

Rx Frames Number of packets received by the conference station.

Tx Frames Number of packets transmitted by the conference station.

Rx error Total number of FCS error packets or Align error packets received.

Rx PacketNoDes Total number of shed packets caused by no DMA descriptor.

Rx Overruns Total number of received packets dropped because of buffer overruns.

Rx alignErr Total number of packets received between 64 and 1522 bytes in length that

Rx length error Number of packets discorded due to improper length.

Table 7-1 describes the information that appears in this screen.

Statistics.

Statistics screen, press Exit.

have bad FCS errors.

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Table 7-1 Network Statistics Items (continued)

Item Description

Rx symbol error Number of valid length packets received that have at least one invalid data

symbol.

Rx CRC Errors Total number of packets received with CRC failed.

Rx Broadcasts Number of broadcast packets received by the conference station.

Rx Multicasts Total number of multicast packets received by the conference station.

Rx fail filter Total number of packets received by the conference station that failed.

Rx VLAN Total number of packets received on the Virtual Local Area Network.

Rx control frames Total number of control frames received.

Rx unicast Total number of unicast packets received by the conference station.

Tx error Total number of FCS error packets or Align error packets transmitted by the

conference station.

Tx no descriptor Total number of transmit packets dropped because no descriptor was

specified.

Tx fifoUnderrun Total number of transmit packets dropped because of fifo underrun.

Tx lateCollision Number of times that collisions occurred later than 512 bit times after the

start of packet transmission.

Tx Excessive Collisions Total number of packets that could not be sent because of network

congestion.

Tx excessDefer Total number of packets delayed from transmitting due to medium being

busy.

Tx Deferred Abort Total number of transmit packets aborted.

Tx Collisions Total number of collisions that occurred while a packet was being

transmitted.

Event send failed Total number of packets that failed to transmit.

Event Rx packet send

Total number of packets that were not received.

failed

Tx excessLength Total number of packets not transmitted because the packet experienced 16

transmission attempts.

Rx totalPkt Total number of packets received by the conference station.

Packet Transmitted Total number of packets transmitted by the conference station.

Rcvr Octets Total number of RTP data packets received by the conference station since

starting receiving data on this connection. Includes packets received from different sources if this is a multicast call. The value displays as 0 if the connection was set to send-only mode.

Sender Octets Total number of payload octets transmitted in RTP data packets by the

conference station since starting this connection. The value is 0 if the connection is set to receive-only mode.

Status Menu

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Call Statistics Screen

The Call Statistics screen displays information about the last call on the conference station. Tab l e 7-2 describes the information displayed on the screen.

Note You can remotely view the call statistics information by using a web browser to access the

Streaming Statistics web page. For more information about remote monitoring, see

“Monitoring the Conference Station Remotely.”

A single call can have multiple voice streams, but data is captured for only the last voice stream. A voice stream is a packet stream between two endpoints. If one endpoint is put on hold, the voice stream stops even though the call is still connected. When the call resumes, a new voice packet stream begins, and the new call data overwrites the former call data.

To display the Call Statistics screen for information about the last voice stream, choose Applications > Settings > Status > Call Statistics. To exit the Call Statistics screen, press Exit.

Ta b l e 7-2 Call Statistics Items

Chapter 7 Viewing Model Information, Status, and Statistics on the Conference Station

Chapter 8,

Item Description

Remote Address IP address and UDP port of the stream.

Local Address IP address and UDP port of the conference station.

Start Time Internal time stamp indicating when Cisco Unified Communications

Manager 6.0 requested that the conference station start transmitting packets.

Codec Type Type of voice stream received or transmitted (RTP streaming audio): G.729,

G.711 u-law, G.711 A-law, G.722, G.722.1, or Lin16k.

Payload Size Size of voice packets, in milliseconds, in the receiving or transmitting voice

stream (RTP streaming audio).

Rcvr Packets Number of RTP voice packets received since voice stream was opened.

Note This number is not necessarily identical to the number of RTP voice

packets received since the call began because the call might have been placed on hold.

Rcvr Lost Packets Missing RTP packets (lost in transit).

Rcvr Octets Number of bytes of voice packets received since voice stream was opened.

Rx Expected Pkts The expected number of packets received for the local conference station.

Last Rx Seq No The sequence number of the last RTP packet received.

Most recent Rx SSRC The Synchronization Source field of the last RTP packet received.

Avg Jitter Estimated average RTP packet jitter (dynamic delay that a packet

encounters when going through the network) observed since the receiving voice stream was opened.

Max Jitter Maximum jitter observed since the receiving voice stream was opened.

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Table 7-2 Call Statistics Items (continued)

Item Description

Sender Packets Number of RTP voice packets transmitted since voice stream was opened.

Note This number is not necessarily identical to the number of RTP voice

packets transmitted since the call began because the call might have been placed on hold.

Sender Octets Number of bytes of voice packets transmitted since voice stream was

opened.

Device Information Screen

The Device Information screen displays device settings and related information for the conference station.

To display the Device Information screen, choose Applications > Settings > Status >

Device

Table 7-3 describes the information that appears in this screen.

Information. To exit the Device Information screen, press Exit.

Status Menu

Ta b l e 7-3 Device Information Items

Item Description

User Locale User locale associated with the conference station user. Identifies a set of

detailed information to support users, including language, font, date and time formatting, and alphanumeric keyboard text information.

Phone DN Directory number assigned to the conference station.

MAC Address MAC address of the conference station.

IP Address Internet Protocol (IP) address of the conference station.

Subnet Mask IP address of the subnet mask used by the conference station.

Default Router 1 Default router used by the conference station.

Domain Name Name of the Domain Name System (DNS) domain in which the

conference

station resides.

DNS Server 1 Primary DNS server used by the conference station.

DNS Server 2 Optional backup DNS server used by the conference station.

DNS Server 3 Optional backup DNS server used by the conference station.

DNS Server 4 Optional backup DNS server used by the conference station.

DNS Server 5 Optional backup DNS server used by the conference station.

TFTP Server 1 Primary Trivial File Transfer Protocol (TFTP) server used by the

conference station.

TFTP Server 2 Backup TFTP server that the conference station uses if the primary TFTP

server is unavailable.

TFTP Server 3 Backup TFTP server that the conference station uses if the primary TFTP

server is unavailable.

Alternate TFTP Indicates whether the conference station is using an alternative TFTP

server.

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Status Menu

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Table 7-3 Device Information Items (continued)

Item Description

Operational VLAN ID Auxiliary Virtual Local Area Network (VLAN) configured on a

catalyst switch in which the conference station is a member.

Cisco

Admin. VLAN ID Auxiliary VLAN in which the conference station is a member.

Time and Date Time and date obtained from the Date/Time Group in Cisco Unified

Communications Manager to which the conference station belongs.

Ethernet Configuration Speed and duplex of the Ethernet port (labeled LAN on the conference

station).

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Monitoring the Conference Station Remotely

Each Cisco Unified IP Conference Station 7937G has a web page from which you can view a variety of information about the conference station, including:

• Device information

• Network configuration information

• Ethernet information

• Device logs

• Streaming statistics

This chapter describes the information that you can obtain from the conference station’s web page. You can use this information to remotely monitor the operation of a conference station and to assist with troubleshooting.

You can also obtain much of this information directly from a conference station. For more information,

Chapter 7, “Viewing Model Information, Status, and Statistics on the Conference Station.”

see

For more information about troubleshooting the conference station, see Chapter 9, “Troubleshooting and

Maintenance.”

OL-11560-01 Rev. B0

This chapter includes these topics:

• Accessing the Web Page for a Conference Station, page 8-2

• Disabling and Enabling Web Page Access, page 8-2

• Device Information, page 8-3

• Network Configuration, page 8-4

• Ethernet Information, page 8-6

• Device Logging, page 8-8

• Streaming Statistics, page 8-8

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Accessing the Web Page for a Conference Station

To access the web page for a conference station, perform these steps:

Note If you cannot access the web page, it may be disabled. See the “Disabling and Enabling Web Page

Access” section on page 8-2 for more information.

Procedure

Step 1 Obtain the IP address of the conference station using one of these methods:

• From Cisco Unified Communications Manager Administration, choose Device > Phone. Enter

search criteria to locate the conference station, and then click the conference station name. Conference stations registered with Cisco at the top of the Phone Configuration web page.

• On the conference station, choose Applications > Settings > Network Configuration. Then, scroll

to the IP Address option.

Step 2 Open a web browser and enter the following URL, where IP_address is the IP address of the

conference

http://IP_address

station:

Unified Communications Manager display the IP address

The web page for a conference station includes these hyperlinks:

• Device Information—Displays device settings and related information for the conference station.

For more information, see the

• Network Configuration—Displays network configuration information and information about other

conference station settings. For more information, see the

page 8-4.

• Ethernet Information—Displays network statistics. For more information, see the “Ethernet

Information” section on page 8-6.

• Device Logging—Displays messages that might be useful to Cisco TAC if you require assistance

with troubleshooting. For more information, see the

• Streaming Statistics—Displays call statistics. For more information, see the “Streaming Statistics”

section on page 8-8.

“Device Information” section on page 8-3.

“Device Logging” section on page 8-8.

Disabling and Enabling Web Page Access

For security purposes, you may choose to prevent access to the web pages for a conference station. If you do so, you will prevent access to the web pages that are described in this chapter and to the conference station’s User Options web pages.

“Network Configuration” section on

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To enable or disable access to the web pages for a conference station, follow these steps from

Unified Communications Manager Administration:

Cisco

Procedure

Step 1 Choose Device > Phone.

Step 2 Specify the criteria to find the phone and click Find, or click Find to display a list of all phones.

Step 3 Click the device name to open the Phone Configuration web page for the device.

Step 4 In the Product Specific Configuration Layout area, do the following:

• From the Web Access drop-down list, choose Enabled or Disabled.

Step 5 Click Update.

Note Some features, such as Cisco Quality Report Tool, do not function properly without access to

the conference station web pages. Disabling web access also affects any serviceability application that relies on web access, such as CiscoWorks.

Device Information

The Device Information area on a conference station’s web page displays device settings and related information for the conference station.

To display the Device Information area, access the web page for the conference station as described in

“Accessing the Web Page for a Conference Station” section on page 8-2, and then click the

the Device Information hyperlink.

Ta b l e 8-1 Device Information Area Items

Item Description

MAC Address Media Access Control (MAC) address of the conference station.

Host Name Unique, fixed name that is automatically assigned to the conference station

Phone DN Directory number assigned to the conference station.

App Load ID Identifier of the firmware running on the conference station.

Boot Load ID Identifier of the factory-installed load running on the conference station.

Ve rs i on Version of the firmware running on the conference station.

Hardware Revision Revision value of the conference station hardware.

Serial Number Serial number of the conference station.

Model Number Model number of the conference station.

Message Waiting Indicates if there is a voice message waiting for this conference station.

Table 8-1 describes these items.

based on its MAC address.

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Table 8-1 Device Information Area Items (continued)

Item Description

UDI Displays the following Cisco Unique Device Identifier (UDI) information

about the conference station:

• Device Type—Indicates hardware type. For example, phone displays for

all phone models

• Device Description—Displays the name of the conference station

associated with the indicated model type

• Product Identifier—Specifies the conference station model

• Serial Number—Displays the conference station’s unique serial number

Time Time obtained from the Date/Time Group in Cisco Unified Communications

Manager to which the conference station belongs.

Time Zone Time zone obtained from the Date/Time Group in Cisco Unified

Communications Manager to which the conference station belongs.

Date Date obtained from the Date/Time Group in Cisco Unified Communications

Manager to which the conference station belongs.

Network Configuration

The Network Configuration area on a conference station’s web page displays network configuration information and information about other conference station settings. information.

You can view and set many of these items from the Network Configuration Menu and the

Configuration Menu on the conference station. For more information, see Chapter 4,

Device

“Configuring Settings on the Conference Station.”

To display the Network Configuration area, access the web page for the conference station as described

“Accessing the Web Page for a Conference Station” section on page 8-2, and then click the

in the Network Configuration hyperlink.

Ta b l e 8-2 Network Configuration Area Items

Item Description

DHCP Enabled Indicates whether DHCP is being used by the conference station.

MAC Address MAC address of the conference station.

Host Name Host name that the DHCP server assigned to the conference station.

IP Address IP address of the conference station.

Subnet Mask IP address of the subnet mask used by the conference station.

Default Router 1 Default router used by the conference station (Default Router 1).

Domain Name Name of the Domain Name System (DNS) domain in which the conference

DNS Server 1–5 Primary Domain Name System (DNS) server (DNS Server 1) and optional

Table 8-2 describes this

station resides.

backup DNS servers (DNS Server 2–5) used by the conference station.

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Table 8-2 Network Configuration Area Items (continued)

Item Description

Operational VLAN ID Auxiliary Virtual Local Area Network (VLAN) configured on a

Admin. VLAN ID Auxiliary VLAN in which the conference station is a member.

TFTP Server 1 Primary Trivial File Transfer Protocol (TFTP) server used by the

TFTP Server 2-3 Optional backup TFTP servers that the conference station uses if the primary

Alternate TFTP Indicates whether the conference station is using an alternate TFTP server.

Ethernet Configuration Speed and duplex of the Ethernet port (labeled LAN on the

CallManager 1–5 Host names or IP addresses, in prioritized order, of the

Network Configuration

Catalyst switch in which the conference station is a member.

Cisco

conference

station.

TFTP server is unavailable.

conference

Cisco

station).

Unified Communications Manager servers with which the conference station can register. An item can also show the IP address of a Survivable Remote Site Telephony (SRST) router that is capable of providing limited

Unified Communications Manager functionality, if such a router is

Cisco available.

For an available server, an item will show the Cisco Unified Communications Manager server IP address and one of the following states:

• Active—Cisco Unified Communications Manager server from which the

conference station is currently receiving call-processing services.

• Standby—Cisco Unified Communications Manager server to which the

conference station switches if the current server becomes unavailable.

• Blank—No current connection to this Cisco Unified Communications

Manager.

An option may also include the SRST designation, which indicates an SRST router capable of providing Cisco

Unified Communications Manager functionality with a limited feature set. This router assumes control of call processing if all other Cisco become unreachable. The SRST Cisco

Unified Communications Manager servers

Unified Communications Manager always appears last in the list of servers, even if it is active. You configure the SRST router address in the Device Pool section in Cisco

Unified

Communications Manager.

Secure Shell Server Indicates whether the secure shell server is Enabled or Disabled for the

conference station.

Information URL URL of the help text that appears on the conference station.

Services URL URL of the server from which the conference station obtains conference

station services.

Directories URL URL of the server from which the conference station obtains directory

information.

Messages URL URL of the server from which the conference station obtains message

services.

Authentication URL URL that the conference station uses to validate requests made to the

conference station web server.

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Table 8-2 Network Configuration Area Items (continued)

Item Description

Proxy Server URL URL of proxy server, which makes HTTP requests to non-local host

addresses on behalf of the conference station HTTP client and provides responses from the non-local host to the conference station HTTP client.

Idle URL URL that the conference station displays when the conference station has not

been used for the time specified by Idle URL Time and no menu is open.

Idle URL Time Number of seconds that the conference station has not been used and no menu

is open before the XML service specified by Idle URL is activated.

User Locale User locale associated with the conference station user. Identifies a set of

detailed information to support users, including language, font, date and time formatting, and alphanumeric keyboard text information.

User Locale Version Version of the user locale loaded on the conference station.

User Locale Char Set Version of the character set that the conference station uses for the user locale.

Network Locale Network locale associated with the conference station user. Identifies a set of

detailed information to support the conference station in a specific location, including definitions of the tones and cadences used by the conference station.

Network Locale

Version of the network locale loaded on the conference station.

Ve rs i on

DSCP For Call Control DSCP IP classification for call control signaling.

DSCP For

DSCP IP classification for any conference station configuration transfer.

Configuration

DSCP For Services DSCP IP classification for conference station-based services.

Web Access Enabled Indicates whether web access is enabled (Yes) or disabled (No) for the

conference station.

Ethernet Information

The Ethernet Information area on a conference station’s web page provides information about network traffic on the conference station, such as:

• Ethernet traffic

• Network traffic to and from the PC port on the conference station

• Network traffic to and from the network port on the conference station

To display the Ethernet Information area, access the web page for the conference station as described in

“Accessing the Web Page for a Conference Station” section on page 8-2, and then click the

the Ethernet Information hyperlink.

Table 8-3 describes the information in the Ethernet Information area.

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Ta b l e 8-3 Ethernet Information Area Items