Cisco CP7921GAK9RF User Manual

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Cisco Unified Wireless IP Phone 7921G Phone Guide for Cisco Unified Communications Manager 7.0

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Fax: 408 527-0883

Quick Reference vii

Using the Phone Shortcut Keys and Buttons vii Common Phone Tasks vii Softkey Definitions viii Entering Text viii Phone Screen Icons viii

Getting Started 1

Using this Guide 1 Finding Additional Information 2 Safety and Performance Information 2 Cisco Product Security Overview 6 Accessibility Features 6

vii

Connecting Your Phone 7

Installing or Removing the Phone Battery 7 Charging the Phone Battery 8

Using the AC Power Supply to Charge the Battery 9

Using the USB Cable and USB Port on the PC to Charge the Battery 11 Powering On the Phone 12 Setting Username and Passwords 13

Entering and Editing Text 13 Accessories for the Cisco Unified Wireless IP Phone 7921G 14

Headset Information 14

Securing the Phone with a Lock Set and Cable Lock 16

An Overview of Your Phone 18

Understanding Buttons and Hardware 19 Understanding Phone Screen Features 22

Understanding the Home Screen Display 24

Cisco Unified Wireless IP Phone 7921G Phone Guide for Cisco Unified Communications Manager 7.0 iii

Understanding Feature Buttons and Menus 25

Accessing the Help System on Your Phone 26 Using Phone Buttons 27

Understanding Lines vs. Calls 27

Understanding Line and Call Icons 28 Understanding Out-of-Range Alerts 29 Understanding Feature Availability 30 Cleaning the Phone 30

Basic Call Handling 31

Placing a Call—Basic Options 31 Placing a Call—Additional Options 33 Answering a Call 36 Ending a Call 37 Using Hold and Resume 38 Using Mute 39 Switching Between Multiple Calls 39 Switching an In-Progress Call to Another Phone 39 Transferring Calls 40 Forwarding Calls to Another Number 41 Using Do Not Disturb 42 Making Conference Calls 43

Using Conference Features 44

Using Conference 44

Using Join 45

Using cBarge 46

Using Meet-Me 46

Viewing or Removing Conference Participants 47 Placing or Receiving Intercom Calls 48

Advanced Call Handling 50

Speed Dialing 50

Using Speed Dial and Fast Dial 51

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Picking Up a Redirected Call on Your Phone 52 Storing and Retrieving Parked Calls 53 Logging Out of Hunt Groups 54 Using a Shared Line 55

Understanding Shared Lines 55 Using Barge to Add Yourself to a Shared-Line Call 55

Understanding Barge Features 56 Using Barge Features 56

Preventing Others from Viewing or Joining a Shared-Line Call 57 Using BLF to Determine a Line State 57 Making and Receiving Secure Calls 58 Tracing Suspicious Calls 60 Prioritizing Critical Calls 60 Using Cisco Extension Mobility 61 Managing Business Calls Using a Single Phone Number 62 Using the Application Button 63

Using the Push to Talk Service 64

Using a Handset, Headset, and Speakerphone 65

Obtaining Headsets 67 Using AutoAnswer 67

Changing Phone Settings 68

Customizing Rings 68 Customizing Volume Settings 69 Customizing the Phone Screen 71 Changing Keypad Settings 72

Using Any Key to Answer the Phone 72

Setting the Keypad to Automatically Lock 73

Changing the Keypad Tones 74 Viewing Your Network Profile List 74

Using Call Logs and Directories 75

Using Call Logs 75

Cisco Unified Wireless IP Phone 7921G Phone Guide for Cisco Unified Communications Manager 7.0 v

Directory Dialing 76

Using Corporate Directory on Your Phone 77 Using Personal Directory on Your Phone 77

Cisco Unified CallManager Release 4.3 and Later 77 Cisco Unified Communications Manager Release 5.1 and Later 78

Using the Phone Book on Your Phone 80

Accessing Voice Messages 84

Accessing Your User Options Web Pages 85

Cisco Unified CallManager Release 4.3 and Later User Options Web Pages 85

Logging In to the User Options Web Pages 85 Subscribing to Phone Services 86

Cisco Unified Communications Manager Release 5.1 and Later User Options Web Pages 87

Accessing Your User Options Web Pages 87 Configuring Features and Services on the Web 88

Setting Up Speed Dials on the Web 88 Using Personal Directory on the Web 89 Setting Up Phone Services on the Web 92 Controlling User Settings on the Web 93 Controlling Line Settings on the Web 94 Using Cisco WebDialer 95

Setting Up Phones and Access Lists for Mobile Connect 97

Understanding Additional Configuration Options 100

Troubleshooting Your Phone 102

General Troubleshooting 102 Viewing Phone Administration Data 103 Using the Quality Reporting Tool 104

Cisco One-Year Limited Hardware Warranty Terms 105

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Common Phone Tasks

Using the Phone

Hold/resume a call Press Hold or Resume.

Transfer a call to a new number

Redial a number Press twice or 

Start a standard conference call

Forward your extension

Use your call logs Choose Directory (Book) >

Move a shared line call between desk phone and wireless phone

Cisco, Cisco Systems, the Cisco logo, and the Cisco Systems logo are registered trademarks or trademarks of Cisco Systems, Inc. and/or its affiliates in the United States and certain other countries. All other trademarks mentioned in this document or Website are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. (0705R)

Choose Options >Trnsfer, enter a target number, then press Options >Trnsfer again.

Options > Redial.

Choose Options > Confrn. Dial a number, then choose  Options > Confrn again. Repeat for each party.

Choose Options > CFwdAll. Enter the number to which you want to forward all calls. To cancel, choose 

Options > CFwdAll.

Missed Calls, Received Calls, or Placed Calls.

To dial, scroll to a listing and press Dial or .

From the phone with the active call, press Hold. From the other phone, select the shared-line call and press Resume to retrieve the call.

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QUICK REFERENCE

Cisco Unified Wireless IP Phone 7921G for Cisco Unified Communications Manager 7.0

Using the Phone

Shortcut Keys and Buttons

Softkey Definitions

Entering Text

Phone Screen Icons

Common Phone Tasks

Power on/off the phone

Access phone features

Press and hold until phone powers on or off.

Press Options for feature list:

• Press number key for feature or

• Scroll to feature and press .

Access Main menu options

Press a navigation arrow for:

• Directory menu (Book)

• Line view (Phone)

• Settings menu (Tools)

• Services menu (Wor ld )

Press number key for menu option.

Access your Phone Book

Adjust display brightness

Press Ph Book or Directory > Phone Book.

Choose Settings > Phone Settings >

Display Settings, and select Display Brightness. Press

, then press Save.

Shortcut Keys and Buttons

Toggle ringer to vibrate or ring

Access voice messages

Adjust ringer, handset, or speaker volume

Mute/unmute your phone

Switch between speaker and handset

Lock the keypad Press and hold .

Unlock the keypad Press Unlock, then OK.

Press and hold .

Press up or down.

Press .

Press and hold .

Softkey Definitions

Entering Text

Intercom line in one-way audio

AbbrDial Dial using a speed dial index

number

Barge Add yourself to a call on a shared

line

CallBack Receive notification when a busy

extension becomes available

CFwdAll Set up/cancel call forwarding

ConfList View conference participants

Confrn Create a conference call

DirTrfr Transfer two calls to each other

DND Turn on/off Do Not Disturb

(DND)

EditDial Edit a number in a call log

GPickUp Answer a call that is ringing in

another group or on another line

HLog Log in or out of your hunt group

iDivert Send a call to your voice messaging

system

Join Join several calls already on a

single line to create a conference

MCID Report suspicious calls

MeetMe Host a Meet-Me conference call

Message Access your voicemail

Park Store a call using Call Park

Ph Book Open your Phone Book

PickUp Answer a call in your group

QRT Submit call problems to the system

administrator

Remove Remove a conference participant

RmLstC Drop the last party added to a

conference call

Trnsfer Transfer a call

Character—Press key one or more times.

Space—Press .

Number—Press the number key.

Symbol—Press these keys:

to enter * + - / = \ : ;

to enter space , . ‘ “ | _ ~ ’

to enter # ? ( ) [ ] { }

to enter ! @ < > $ % ^ &

Phone Screen Icons

Line and Call States

Off hook

Connected call

Call on hold

Call Forwarding enabled

Shared line in use

Incoming call, or BLF-monitored line is ringing (BLF Pickup)

BLF-monitored line is in-use

BLF-monitored line is idle

BLF-monitored line is in Do Not Disturb state

Speed-dial, call log, or directory listing (BLF status unknown)

Intercom line in idle state

Intercom line in two-way audio

Line Features

Phone line

Service URL

Voice message

Other Features

Mute on

Headset active

Speaker mode active

Ringer off (silent mode)

Ring and vibrate on

Vibrate only on

Application active

Radio signal status

No radio signal

Battery charge status

Docked in desktop charger

Docked in desktop charger with ringer off (silent mode)

Keypad locked

Business number for a contact

Home number for a contact

Mobile number for a contact

Other number for a contact

Getting Started

Using this Guide

This guide provides you with an overview of the features available on your phone. You can read it completely for a solid understanding of your phone capabilities, or refer to the table below for pointers to commonly used sections.

If you want to... Then...

Review safety information See Safety and Performance Information, page 2.

Connect your phone to the network See Connecting Your Phone, page 7.

Use your phone after it is installed Start with the An Overview of Your Phone, page 18.

Learn about the buttons and menus See Understanding Feature Buttons and Menus, page 25.

Learn about the phone screen See Understanding Phone Screen Features, page 22.

Make calls See Placing a Call—Basic Options, page 31.

Put calls on hold See Using Hold and Resume, page 38.

Mute calls See Using Mute, page 39.

Transfer calls See Transferring Calls, page 40.

Make conference calls See Making Conference Calls, page 43.

Forward calls to another number See Forwarding Calls to Another Number, page 41.

Share a phone number See Using a Shared Line, page 55.

Answer calls ringing on another phone See Picking Up a Redirected Call on Your Phone, page 52.

Use your phone as a speakerphone See Using a Handset, Headset, and Speakerphone, page 65.

Set up speed dialing See Speed Dialing, page 50.

Change the ring volume or tone See Customizing Rings, page 68.

View your missed calls See Using Call Logs and Directories, page 75.

Listen to voice messages See Accessing Voice Messages, page 84.

Customizing your phone using the User Options web pages

See softkey and icon definitions Refer to the Quick Reference Card in the front of this guide.

See Accessing Your User Options Web Pages, page 85.

Cisco Unified Wireless IP Phone 7921G Phone Guide for Cisco Unified Communications Manager 7.0 1

Finding Additional Information

You can access the most current Cisco documentation on the World Wide Web at this URL:

http://www.cisco.com/en/US/products/hw/phones/ps379/tsd_products_support_series_home.html

You can access the Cisco website at this URL:

http://www.cisco.com/

International Cisco websites can be accessed from this URL:

http://www.cisco.com/public/countries_languages.shtml

You can access the most current licensing information at this URL:

http://www.cisco.com/en/US/docs/voice_ip_comm/cuipph/all_models/openssl_license/7900_ssllic.html

Safety and Performance Information

Read the following safety notices before installing or using your wireless IP phone.

Warning

Note To see translations of the warnings that appear in this publication, refer to the statement

Warning

IMPORTANT SAFETY INSTRUCTIONS



This warning symbol means danger. You are in a situation that could cause bodily injury. Before you work on any equipment, be aware of the hazards involved with electrical circuitry and be familiar with standard practices for preventing accidents. Use the statement number provided at the end of each warning to locate its translation in the translated safety warnings that accompanied this device.



SAVE THESE INSTRUCTIONS

number in the

IP Phone 7920 Series and Peripheral Devices document that accompanied this product.

Read the installation instructions before connecting the system to the power source.

Statement 1004

Regulatory Compliance and Safety Information for the Cisco Unified Wireless



Statement 1071



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Getting Started

Warning

Voice over IP (VoIP) service and the emergency calling service do not function if power fails or is disrupted. After power is restored, you might have to reset or reconfigure equipment to regain access to VoIP and the emergency calling service. In the USA, this emergency number is 911. You need to be aware of the emergency number in your country.

The plug-socket combination on the battery charger must be accessible at all times because it serves as the main disconnecting device.

The battery charger requires short-circuit (overcurrent) protection to be provided as part of the building installation. Install only in accordance with national and local wiring regulations.

Do not use the wireless IP phone in hazardous environments such as areas where high levels of explosive gas may be present. Check with the site safety engineer before using any type of wireless device in such an area.

Telephone receivers produce a magnetic field that can attract small magnetic objects such as pins and staples. To avoid the possibility of injury, do not place the handset where such objects may be picked up.

Statement 361

Statement 1019

Statement 1045

Battery Safety Notices

These battery safety notices apply to the batteries that are approved by the Cisco Unified Wireless IP Phone 7921G manufacturer.

Warning

Cisco Unified Wireless IP Phone 7921G Phone Guide for Cisco Unified Communications Manager 7.0 3

There is the danger of explosion if the battery is replaced incorrectly. Replace the battery only with the same or equivalent type recommended by the manufacturer. Dispose of used batteries according to the manufacturer’s instructions.

Ultimate disposal of this product should be handled according to all national laws and regulations.

Statement 1040

Statement 1015

Warning

Do not dispose of the battery pack in fire or water. The battery may explode if placed in a fire.

Caution The battery pack is intended for use only with this device.

Caution Do not disassemble, crush, puncture, or incinerate the battery pack.

Caution To avoid risk of fire, burns, or damage to your battery pack, do not allow a metal object

to touch the battery contacts.

Caution Handle a damaged or leaking battery with extreme care. If you come in contact with the

electrolyte, wash the exposed area with soap and water. If the electrolyte has come in contact with the eye, flush the eye with water for 15 minutes and seek medical attention.

Caution Do not charge the battery pack if the ambient temperature exceeds 104 degrees

Fahrenheit (40 degrees Celsius).

Caution Do not expose the battery pack to high storage temperatures (above 140 degrees

Fahrenheit, 60 degrees Celsius).

Caution When discarding a battery pack, contact your local waste disposal provider regarding

local restrictions on the disposal or recycling of batteries.

Caution To obtain a battery, contact your local dealer. Use only the batteries that have a Cisco part

number.

Standard battery—CP-BATT-7921G-STD Extended use battery—CP-BATT-7921G-EXT

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

Getting Started

Caution Use only the Cisco power supply that is compatible with your phone. To order your power

supply, contact your local dealer and refer to the following list of Cisco part numbers: 

Australia—CP-PWR-7921G-AU= Central Europe—CP-PWR-7921G-CE= China—CP-PWR-7921G-CN= Japan—CP-PWR-7921G-JP= North America—CP-PWR-7921G-NA= United Kingdom—CP-PWR-7921G-UK=

Note The battery and power supply are not provided with your phone. To order the battery and

power supply, contact your local dealer.

Power Outage

Your accessibility to emergency service through the phone is dependent on the wireless access point being powered. If there is an interruption in the power supply, Service and Emergency Calling Service dialing will not function until power is restored. In the case of a power failure or disruption, you may need to reset or reconfigure equipment before using the Service or Emergency Calling Service dialing.

Regulatory Domains

The radio frequency (RF) for this phone is configured for a specific regulatory domain. If you use this phone outside of its regulatory domain, the phone will not function properly, and you might violate local regulations.

Healthcare Environments

This product is not a medical device and may use an unlicensed frequency band that is susceptible to interference from other devices or equipment.

Using External Devices

The following information applies when you use external devices with the Cisco Unified Wireless

Phone:

Cisco recommends the use of good quality external devices (such as headsets) that are shielded against unwanted radio frequency (RF) and audio frequency (AF) signals.

Depending on the quality of these devices and their proximity to other devices such as mobile phones or two-way radios, some audio noise may still occur. In these cases, Cisco recommends that you take one or more of the following actions:

• Move the external device away from the source of the RF or AF signals.

• Route the external device cables away from the source of the RF or AF signals.

• Use shielded cables for the external device, or use cables with a better shield and connector.

Cisco Unified Wireless IP Phone 7921G Phone Guide for Cisco Unified Communications Manager 7.0 5

• Shorten the length of the external device cable.

• Apply ferrites or other such devices on the cables for the external device.

Cisco cannot guarantee the performance of the system because Cisco has no control over the quality of external devices, cables, and connectors. The system will perform adequately when suitable devices are attached using good quality cables and connectors.

Caution In European Union countries, use only external headsets that are fully compliant with the

EMC Directive [89/336/EC].

Cisco Product Security Overview

This product contains cryptographic features and is subject to United States and local country laws governing import, export, transfer and use. Delivery of Cisco cryptographic products does not imply third-party authority to import, export, distribute or use encryption. Importers, exporters, distributors and users are responsible for compliance with U.S. and local country laws. By using this product you agree to comply with applicable laws and regulations. If you are unable to comply with U.S. and local laws, return this product immediately.

Further information regarding U.S. export regulations may be found at

http://www.access.gpo.gov/bis/ear/ear_data.html.

Accessibility Features

A list of accessibility features is available upon request.

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Connecting Your Phone

Your system administrator will configure your new Cisco Unified Wireless IP Phone to connect to the corporate wireless network and the IP telephony network.

A rechargeable Lithium ion battery powers the Cisco Unified Wireless IP Phone 7921G. Before you can use your phone, you must install the battery in the phone and then charge the battery. Depending on the type of battery you have, the fully charged battery provides these hours of service:

• The standard battery provides up to 11 hours of talk time or up to 150 hours of standby time.

• The extended battery provides up to 15 hours of talk time or up to 200 hours of standby time.

Installing or Removing the Phone Battery

To install or remove the battery, follow these steps:

If you want to... Then...

Install the battery 1. Insert the battery catches in the slots at the bottom of the phone. Ensure

metal contacts on the battery and the phone face each other.

2. Press the battery to the phone until it locks into place.

Remove the battery 1. Push up on the locking catch with one hand.

2. With the other hand, hold the battery at the edges and pull out to remove the battery.

Cisco Unified Wireless IP Phone 7921G Phone Guide for Cisco Unified Communications Manager 7.0 7

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Locking catch—Push up to release the battery.

Battery catches—Insert these into the slots near the bottom of the phone at battery installation.

Metal contacts—Match the contacts on the battery to the contacts on the phone.

Charging the Phone Battery

You can charge the battery in your wireless IP phone by connecting the AC power supply or the USB cable to your phone. For more information, see these sections:

• Using the AC Power Supply to Charge the Battery, page 9

• Using the USB Cable and USB Port on the PC to Charge the Battery, page 11

Charging Time if AC Power

Battery Type

Supply Connected to Phone

Stand ard 2 hours 5 hours Extended 3 hours 7 hours

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Charging Time if Phone Connected to USB Port on PC with USB Cable

Connecting Your Phone

Note You can also charge your battery by using a desktop charger or a multi-charger. For more

information, see the Cisco Unified Wireless IP Phone 7921G Accessory Guide.

Using the AC Power Supply to Charge the Battery

You can charge your battery quickly by connecting the AC power supply to the phone. To accommodate different AC power receptacles, you must insert the appropriate AC plug adapter on the AC power supply.

You can use the phone while the battery is being charged. After the battery is charged, you can unplug the power supply cord, or you can leave the phone plugged into the power cord.

Note Depending on configuration, your phone may automatically power off when it is connected

to an AC power source. AC power sources include the power supply, desktop charger, or multi-charger. If the phone is in use (on a call or is using a phone service) when it is connected to the AC power source, it will power off upon termination of the call or phone service.



For more information, see your system administrator.



Cisco Unified Wireless IP Phone 7921G Phone Guide for Cisco Unified Communications Manager 7.0 9

To charge the battery in the phone using the AC power supply, use this diagram:

AC plug adapter—Insert the AC plug adapter into the slot on the power supply.

AC power supply—Insert into an AC outlet.

Phone connector on AC power supply cable—Insert into the connector slot at bottom of phone.

Indicator light—Indicates the charging status:

• Red—Battery charging in process

• Green—Battery charging is completed

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Connecting Your Phone

Using the USB Cable and USB Port on the PC to Charge the Battery

You can charge the battery in the phone by connecting your phone with a USB cable to a USB port on your PC. Charging takes longer when you use the USB port on the PC to charge the battery.

To use the USB cable and USB port to charge the battery, use this diagram and follow the steps:

If you want to... Then...

Charge the battery using the USB cable

1. Insert the phone connector on the USB cable into the phone.

2. Insert the USB A-type connector into the USB port on your PC.

Note If the Found New Hardware Wizard opens, use the next procedure to stop

it.

3. Monitor the indicator light after the phone briefly displays “USB Connected” on the status line.

While the battery is charging, the indicator light is red. When the battery is fully charged, the indicator light turns green.

Cisco Unified Wireless IP Phone 7921G Phone Guide for Cisco Unified Communications Manager 7.0 11

If you want to... Then...

Stop Found New Hardware Wizard from opening when connecting to USB port

1. Click Next to use the wizard dialog box.

2. In the Update New Software dialog, click No, not this time, and click

Next.

3. Click Install the Software automatically (Recommended) and click Next.

4. After a few moments, the Cannot Install This Hardware dialog displays.

Click Don't prompt me again to install this software.

5. Click Finish to close the dialog box.

Powering On the Phone

After charging the battery, you must power on the phone to make and receive calls.

If you want to... Then...

Power on the phone 1. Press and hold the (red button) until the phone powers on.

2. You might need to enter a username and password to access the wireless

network. For more information, see

page 13.

3. After completing authentication and registration with Cisco Unified Communications Manager, the phone displays the main screen and is ready to place or receive calls.

Setting Username and Passwords,

Check signal strength The icon indicates the strength of the signal between the wireless access

point and your phone. Your phone must have at least one bar to place or receive calls.

When you move the phone out of signal range, you lose connection with the wireless LAN. The service area.”

icon appears, and the status line displays, “Leaving

Tip

Your idle phone screen can turn off after a time interval. To alert you that the phone is still powered on and connected to the wireless network when using battery power, the indicator light blinks green every two seconds.

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Connecting Your Phone

Setting Username and Passwords

When powering on your phone for the first time, in some networks, you might need to set your username and password to access the wireless network. Ask your system administrator for assistance.

If you want to... Then...

Set username and password

1. Choose (Settings) > Network Profiles.

2. Highlight the current profile name (with ) and press View.

Note icon displays indicating that this screen is locked. For assistance,

contact your system administrator.

3. Highlight WLAN Configuration and press View.

4. Scroll to Username or Password and press .

5. Using the keypad, enter your username or password in the New

Username or New Password field.

For assistance, see Entering and Editing Text, page 13.

Note You can use up to 32 alphanumeric characters for the EAP/LEAP

password.

6. To confirm the changes, choose Options > Save.

7. To return to the main screen, press (red button).

Entering and Editing Text

You can enter characters, numbers, and special characters for passwords. When you press a numeric key on the keypad, a text bubble shows all the characters and symbols that this key controls. Each press moves to another character option.

If you want to... Then...

Enter characters Press the number key until you highlight the character (lower or upper

case) that you want to enter.

Enter numbers Press the number key and locate the number that you want to enter.

Delete the last character Press << once to delete the last character or number or to delete the

whole character string, press and hold <<.

Enter a space Press to enter a space between characters.

Cisco Unified Wireless IP Phone 7921G Phone Guide for Cisco Unified Communications Manager 7.0 13

If you want to... Then...

Enter special characters and symbols

Press to display and enter these symbols * + - / = \ : ;

Press to display and enter these symbols space , . ‘ “ | _ ~ ’

Press to display and enter these symbols # ? ( ) [ ] { }

Press to display and enter these symbols ! @ < > $ % ^ &

Cancel editing mode Choose Options > Cancel to return to the menu option or main screen.

Registering with TAPS

After your phone is connected to the wireless LAN network, your system administrator might ask you to auto-register your phone using TAPS (Tool for Auto-Registered Phones Support). TAPS might be used for a new phone or to replace an existing phone.

To register with TAPS, enter the TAPS extension provided by your system administrator, and follow the voice prompts. You might need to enter your entire extension, including the area code. After your phone displays a confirmation message, disconnect. The phone will re-start.

Accessories for the Cisco Unified Wireless IP Phone 7921G

The following phone accessories are available for your phone:

• Standard and extended batteries

• AC power supplies for different geographical areas

• Desktop charger with speakerphone

• Multi-charger

• Carrying cases

• Lock sets

For a complete list and description of accessories, see the Cisco Unified Wireless IP Phone 7921G

Accessory Guide.

Headset Information

To use a headset, see Using a Handset, Headset, and Speakerphone, page 65. Although Cisco Systems performs some internal testing of third-party headsets for use with the Cisco Unified IP Phones, Cisco does not certify or support products from headset or handset vendors. Because of the inherent environmental and hardware inconsistencies in the locations where Cisco Unified

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IP Phones are

Connecting Your Phone

deployed, there is not a single “best” solution that is optimal for all environments. Cisco recommends that customers test the headsets that work best in their environment before deploying a large number of units in their network.

In some instances, the mechanics or electronics of various headsets can cause remote parties to hear an echo of their own voice when they speak to Cisco Unified IP Phone users.

Cisco Systems recommends the use of good quality external devices, like headsets that are screened against unwanted radio frequency (RF) and audio frequency (AF) signals. Depending on the quality of these devices and their proximity to other devices such as cell phones and two-way radios, some audio noise may still occur. See

The primary reason that a particular headset would be inappropriate for the Cisco Unified IP Phone is the potential for an audible hum. This hum can be heard by either the remote party or by both the remote party and you, the Cisco Unified IP Phone user. Some potential humming or buzzing sounds can be caused by a range of outside sources, for example, electric lights, being near electric motors, large PC monitors.

Using External Devices, page 5 for more information.

Audio Quality Subjective to the User

Beyond the physical, mechanical and technical performance, the audio portion of a headset must sound good to you (the user) and to the party on the far end. Sound is subjective and Cisco cannot guarantee the performance of any headsets, but some of the headsets on the sites listed below have been reported to perform well on Cisco Unified IP Phones.

Nevertheless, it is ultimately the customer's responsibility to test this equipment in their own environment to determine suitable performance.

For information about headsets for your phone, see the Cisco Unified Wireless IP Phone 7921G

Accessory Guide and these web sites:

• http://www.plantronics.com

• http://www.jabra.com

Cisco Unified Wireless IP Phone 7921G Phone Guide for Cisco Unified Communications Manager 7.0 15

Securing the Phone with a Lock Set and Cable Lock

You can secure the Cisco Unified Wireless IP Phone 7921G to a desk top by ordering the lock set from Cisco. For more information, refer to the

To install the lock set, use the diagram and follow these steps:

If you want to... Then...

Install the lock set on the phone

1. Put the security cable around a post or through a hole in the desktop. Insert the loops at the ends of the security cable through the C-ring.

2. Insert the C-ring with cable loops through the slot on back of phone.

3. Use the combination lock to secure the ends of the C-ring around cable

loops and phone.

The phone is secured to the desktop area.

4. To secure the desktop charger, use a laptop cable lock.

Cisco Unified Wireless IP Phone 7921G Accessory Guide.

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Connecting Your Phone

You can secure your Cisco Unified Wireless IP Phone 7921G Desktop Charger by using a laptop cable lock. The lock connects to the security slot on the side of the desktop charger, and the cable can be secured to a desktop. The diagram shows where to insert the lock.

Note The lock set does not include the cable lock.

Cisco Unified Wireless IP Phone 7921G Phone Guide for Cisco Unified Communications Manager 7.0 17

An Overview of Your Phone

Your Cis c o Unified Wireless IP Phone 7921G is a full-feature telephone that provides voice communication over the same wireless LAN that your computer uses, allowing you to place and receive phone calls, put calls on hold, transfer calls, make conference calls, and so on.

In addition to basic call-handling features, your phone can provide enhanced productivity features that extend your call-handling capabilities.

Depending on the configuration, your phone supports:

• Wireless access to your phone number and the corporate directory.

• A phone book that can store up to 100 contacts, and speed-dial hot keys that can be assigned to

these local phone book contacts.

• Access to network data, XML applications, and web-based services.

• Online customizing of phone features and services from your User Options web pages.

• An online help system that displays information on the phone screen.

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An Overview of Your Phone

Understanding Buttons and Hardware

You can use the graphic below to identify buttons and hardware on your phone.

Indicator light

(LED)

Provides these indications:

• Solid red—Phone is connected to AC power source, and battery is charging.

• Solid green—Phone is connected to AC power source, and battery is fully

charged.

• Fast blinking red—Incoming call. (Phone can be charging or fully charged.)

• Slow blinking red—Voice message. (When phone is connected to AC power

Cisco Unified Wireless IP Phone 7921G Phone Guide for Cisco Unified Communications Manager 7.0 19

• Slow blinking green (every two seconds)—Phone is using only battery

source, red light displays longer than when using only the battery.)

power. Phone is registered with the wireless network and is within service coverage area.

Headset port Port for plugging in a headset or ear bud.

Speaker button Toggles the speaker mode on or off for the phone.

Right softkey

button

Navigation

Activates the Options menu for access to the list of softkeys. Sometimes displays a softkey label.

Accesses these menus and lists from the main screen.

button

Understanding Phone Screen Features

Because the Cisco Unified Wireless IP Phone 7921G has only two softkeys, the Options softkey displays the list of available feature options for the phone. The features in the Options list change depending on whether the phone is idle or in an active call.

This is what your main phone screen looks like with the Options list open.

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An Overview of Your Phone

Phone Status line Displays these icons (if active) and your directory number:

Battery charge icon—Shows the level of charge in battery

Battery removal icon—Shows the battery is removed or is not recognized

Signal icon—Shows the degree of signal strength

Key Lock icon—Indicates the keypad is locked

Speaker icon—Indicates speaker mode is active

Mute icon—Indicates mute is active

Headset icon—Indicates headset is plugged in to phone

Ringer Off icon—Indicates the phone alert is silent

Vibrate icon—Indicates the phone alert is vibrate only

Vibrate and Ring icon—Indicates the phone alert is vibrate and ring

Desk Top Charger icon—Indicates the phone is docked in the charger

Desk Top Charger silent icon—Indicates the ringer for the phone docked in the charger is off

Voice Message icon—Indicates you have a voice message

Application icon—Indicates the application (such as Push to Talk) is active

10140

Date and Time line

12:39 06/20/06

Cisco Unified Wireless IP Phone 7921G Phone Guide for Cisco Unified Communications Manager 7.0 23

Primary Phone line—Displays the phone number (directory number) for your primary phone line

Displays time and date information

Options Menu Displays softkey features for the current call state

Softkey labels area

Ph Book - Options

Displays softkey options and provides access to the Options list of softkey features

Displays the active navigation arrows for the menu or screen

Status and information

Your current options

Main phone screen Displays four menu icons and Help

Provides phone status or instructions

Understanding the Home Screen Display

The home screen is the display on your phone screen when it is idle. A home screen can be the main phone screen or Line View. Your system administrator determines how the home screen is displayed on your phone.

Home Screen with Main Phone Screen Displayed

This is a home screen with the main phone screen displayed.

24 OL-16131-01

Home Screen in Line View

This is a home screen in Live View. To access the main phone screen, press .

An Overview of Your Phone

Understanding Feature Buttons and Menus

From the main phone screen, you can use the Navigation button to access feature menus.

If you want to... Then...

Open a feature menu Press an arrow on the Navigation button to access these menus from the

main phone screen:

Accessing the Help System on Your Phone

Your phone provides an online help system. Help topics appear on the screen.

If you want to... Then...

View the main menu Press and wait a few seconds for the menu to display. Main menu

topics include:

• About Your Cisco Unified IP Phone—Details about your phone

• How do I...?—Procedures for common phone tasks

• Calling Features—Descriptions and procedures for calling features

• Help—Tips on using and accessing Help

Get help using Help Press , wait for the online help main menu to display, and then choose

Help.

26 OL-16131-01

An Overview of Your Phone

Using Phone Buttons

The phone keypad and buttons provide these shortcuts to frequently used functions.

For more

If you want to... Then...

Lock the phone keypad

Unlock the phone keypad

Toggle between ring and vibrate mode

Listen to voice messages

Adjust the volume during a call

Change the ring pattern for your calls

Press and hold until “Keypad Locked” displays on the status line and the icon appears at the top of the main screen.

Note The keypad lock is temporarily disabled when you have

Press Unlock. As soon as the screen displays “Unlock Keypad?”, press OK, and the

Note You must press the Unlock and OK softkeys as soon as

Press and hold until the screen displays “Vibrate On!” and the icon displays at the top.

To switch back to the ring mode, press and hold until the screen displays “Vibrate Off!”, and the icon disappears.

Note You can also use the Volume button to set vibrate.

Press and hold until the phone connects to your voice messaging system.

Press for a call on the handset, speaker, or headset. Using Phone

When the phone is idle, press to set the ring volume, vibrate, or silent mode.

an incoming call.

icon disappears.

they appear, or the keypad remains locked.

information, see...

Setting the Keypad to Automatically Lock, page 73

Customizing Rings, page 68

Accessing Voice Messages, page 84

Buttons, page 27

Customizing Rings, page 68

Understanding Lines vs. Calls

To avoid confusion about lines and calls, refer to these descriptions:

• Lines—Each corresponds to a directory number or intercom number that others can use to call you. Your phone supports up to six lines. To see your phone lines, press to open Line View. You have as many lines as you have directory numbers with phone line icons in the Line View list.

• Calls—Each line can support multiple calls, typically up to four calls. Your phone can support up to 24 connected calls, but your system administrator might adjust this number according to your needs. Only one call can be active at any time; other calls are automatically placed on hold.

Cisco Unified Wireless IP Phone 7921G Phone Guide for Cisco Unified Communications Manager 7.0 27

Understanding Line and Call Icons

This is what your main phone screen looks like with two active calls, one on hold (23827) and another connected (3956933).

Phone Status line Icons and your directory number

Call Activity area Calling party information, connection duration, and call state icon

Status line Status of the selected line

Softkey labels Call feature and Options list

Your phone displays these icons to help you determine the line and call state.

Icon Line or call state Description

On-hook line No call activity on this line.

Off-hook line Line in use, but not connected to a call.

Connected call You are connected to the other party.

Call on hold You have put this call on hold. See Using Hold and Resume,

Call forward enabled You have forwarded your primary line. See Forwarding Calls

Authenticated call See Tracing Suspicious Calls, page 60.

Encrypted call See Tracing Suspicious Calls, page 60.

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page 38.

to Another Number, page 41.

Icon Line or call state Description

Shared line in use A shared line is in use remotely. See Using a Shared Line,

page 55.

Incoming call, or BLF-monitored line is ringing (BLF Pickup)

BLF-monitored line is idle

BLF-monitored line is in-use

BLF-monitored line is in Do Not Disturb state

BLF indicator is unavailable for this line

Idle Intercom line The intercom line is not in use. See Placing or Receiving

One-way Intercom call The intercom line is sending or receiving one-way audio. See

Two-way Intercom call The recipient pressed the intercom line to activate two-way

A call is ringing on one of your lines or on a BLF-monitored line.

For BLF Pickup, see Using BLF to Determine a Line State,

page 57.

See Using BLF to Determine a Line State, page 57.

Intercom Calls, page 48.

Placing or Receiving Intercom Calls, page 48.

audio with the caller. See

Calls, page 48.

An Overview of Your Phone

Placing or Receiving Intercom

Understanding Out-of-Range Alerts

Your system administrator can configure your phone to send you an audible alert (beep) when you are out of range of the wireless network. When you hear the alert, this icon displayed on the phone screen.

When you are out of range of the wireless network, you will not be able to use the phone for features requiring a wireless network connection, such as making and receiving calls.

If your system administrator enabled the out-of-range alert, depending on the configuration, you might hear a beep only once, or every 10, 30, or 60 seconds until you are back within range of the wireless network.

To reconnect to the wireless network after you hear the alert, move to another location until you see the signal icon

Cisco Unified Wireless IP Phone 7921G Phone Guide for Cisco Unified Communications Manager 7.0 29

on the phone screen again.

(no signal) will be

Understanding Feature Availability

The operation of your Cisco Unified Wireless IP Phone 7921G and the features available to you may vary, depending on the call processing agent used by your company and also on how your company’s phone support team has configured your phone system. Therefore, some of the features included in this guide might not be available to you or might work differently on your phone system. Contact your support desk or system administrator for information about feature operation or availability.

Cleaning the Phone

Gently wipe the phone screen and phone with a soft, dry cloth. Do not use any liquids or powders on the phone. Using anything other than a soft, dry cloth can contaminate phone components and cause failures.

Note If you need to clean or disinfect your phone, you can purchase a silicon case for your

Unified Wireless IP Phone 7921G. For more information, refer to the Cisco Unified

Cisco

Wireless IP Phone 7921G Accessory Guide.

30 OL-16131-01

Basic Call Handling

You can perform basic call-handling tasks using a range of features and services. Feature availability can vary; see your system administrator for more information.

Placing a Call—Basic Options

Here are some easy ways to place a call on your wireless IP phone.

Note Your system administrator can configure your phone to alert you (by beeping) when it is out

of range of the wireless network. You can only use your phone if it is within range of the wireless network. For more information, see your system administrator.

For more information,

If you want to... Then...

see...

Place a call using the handset

Place a call using the speaker mode on the handset

Redial a number Press twice or choose Options > Redial.

Place a call while another call is active (using the same line)

Cisco Unified Wireless IP Phone 7921G Phone Guide for Cisco Unified Communications Manager 7.0 31

1. Dial the phone number.

2. Press to place your call.

Note No dial tone occurs.

1. Press and hold button to activate the

speaker.

2. Dial the phone number.

3. Press to place your call.

Note Press and hold button again to turn

off speaker mode.

1. Choose Hold.

2. Choose Options > NewCall.

3. Dial, redial, or speed dial a number.

Note You hear dial tone with NewCall.

Answering a Call, page 36

Using a Handset, Headset, and Speakerphone, page 65

Using Hold and Resume, page 38

If you want to... Then...

For more information, see...

Dial a number from the Phone Book

1. Choose > 



Phone Book or Ph Book (if available).

2. Highlight a contact name, then do one of the following:

–

Scroll left or right until you see the icon for the phone number: phone, 



home phone, mobile phone,



or other phone.

–

Choose Options > Details, highlight a phone number.

3. Press or Options > Dial.

Dial from a call log 1. Press .

2. Choose Missed Calls, or Received Calls, or Placed Calls.

3. Press the number key for the listing or scroll to a listing and press

Dial an international number

1. Press and hold (zero key) until the “+” symbol appears.

2. Enter the phone number, including the country code, after the “+” symbol.

3. Press or Options > Dial.

Using the Phone Book on Your Phone, page 80

work

Using Call Logs, page 75

Tips

• When you start to dial a number, your phone tries to anticipate the number you are dialing by displaying matching numbers from your Placed Calls log. This is called Auto Dial. To call a number displayed with Auto Dial, scroll to the number and press

• If you make a mistake while dialing, press << to erase digits.

• To redial the last number, press two times.

• Your phone might be set up for international call logging, which is indicated by a “+” symbol on

the call logs, redial, or call directory entries. See your system administrator for more information.

32 OL-16131-01

Basic Call Handling

• If parties on a call hear a beep tone, the call might be monitored or recorded. Ask your system

administrator for more information.

• If you hear a beep tone from your phone, you might be out of range of the wireless network. Move

to a location where you can see a strong signal icon phone.

on the phone if you wish to use your

Placing a Call—Additional Options

You can place calls using special features and services that might be available on your phone. See your system administrator for more information about these additional options.

For more information,

If you want to... Then...

see...

Speed dial a contact number in your local phone book

Speed dial a phone number (for a Line View speed-dial number set up on the web)

Place a call while another call is active (using a different line)

Place the call on a secondary line

Do one of the following:

• Press and hold a speed-dial hot key for about two seconds.

Note If dialing a two-digit number, enter the

first digit, then press and hold the second digit for about two seconds.

• Choose > Speed Dials, highlight a speed dial, and press .

1. Press .

2. Scroll to a speed dial .

3. Press or to make the call.

1. Press Hold.

2. Press .

3. Scroll to another line and press .

4. Dial a number.

5. PPress to make the call.

1. Press and scroll to another line.

2. Dial a number.

3. PPress to make the call.

Using the Phone Book on Your Phone, page 80

Speed Dialing, page 50

Using Hold and Resume, page 38

Switching Between Multiple Calls, page 39

Cisco Unified Wireless IP Phone 7921G Phone Guide for Cisco Unified Communications Manager 7.0 33

If you want to... Then...

For more information, see...

Dial from a corporate directory on your phone

Use CallBack to receive notification when a busy or ringing extension is available

See if a line associated with a speed-dial, call record, or directory listing is busy before placing a call to that line

Make a priority (precedence) call

1. Choose > Directory Services > Corporate Directory (name can vary).

2. Use your keypad to enter a name.

3. Press Options > Submit.

4. Press the number key for the listing or

scroll to a listing.

5. Press Dial or .

1. Choose Options > CallBack while

listening to the busy tone or ring sound.

2. Disconnect. Your phone alerts you when the line is free.

3. Press Dial to place the call when the line is available.

Look for Busy Line Feature indicators. Using BLF to

1. Enter the MLPP access number.

2. Press .

3. Dial the phone number.

4. Press .

Directory Dialing, page 76

Your system administrator

Determine a Line State, page 57.

Prioritizing Critical Calls, page 60

Dial from a Personal Address Book (PAB) entry

Place a call using a billing or tracking code

34 OL-16131-01

1. Choose > Personal Directory to

2. Choose Personal Address Book and search for a listing.

3. Press Options > Submit.

4. Scroll to a listing and press .

1. Dial a number.

2. Press .

3. After the tone, enter a client matter code

(CMC) or a forced authorization code (FAC).

Directory Dialing, page 76

Your system administrator

If you want to... Then...

Basic Call Handling

For more information, see...

Place a call using your Extension Mobility profile

Make a call from a cellular phone using Mobile Voice Access

Place a Push to Talk call 1. Choose > Push to Talk Service

Place a call using Fast Dial

1. Choose > EM Service (name can

vary).

2. Enter log in information.

1. Dial your assigned Mobile Voice access

number.

2. Enter your cellular phone number (if requested) and PIN.

3. Press 1 to make a call to an enterprise IP phone.

4. Dial a wireless IP phone number other than your wireless IP phone number.

(name can vary).

2. Use or Ta lk to transmit.

3. Press or Stop to end.

Note Before using this option, your system

administrator must configure this feature. Contact your system administrator for more information.

1. Choose > Fast Dial Service (name can vary).

2. Scroll to or press the index number to find the entry.

3. Press .

Using Cisco Extension Mobility, page 61

Managing Business Calls Using a Single Phone Number, page 62

Using the Push to Talk Service, page 64

Tip

Obtain this information from your system administrator before using Mobile Voice Access to make a call:

• Mobile Voice Access number

• End user PIN

Cisco Unified Wireless IP Phone 7921G Phone Guide for Cisco Unified Communications Manager 7.0 35

Answering a Call

You can answer a call by using several options, if they are available on your phone.

If you want to... Then... For more information, see...

Answer a call Press . Using Any Key to Answer the

Phone, page 72

Silence the ring for an incoming call

Switch from a connected call to answer a ringing call

Answer using call waiting Press Answer.

Send call directly to your voice messaging system

Retrieve a parked call on another phone

Use your phone to answer a call ringing elsewhere

Answer a priority call Disconnect the current call and press

Press or .

The call continues silently, then forwards to the no answer target.

Press or .

Doing so answers the new call and automatically puts the first call on hold.

Press iDivert. Accessing Voice Messages,

Use Call Park. Tracing Suspicious Calls,

Use Call Pickup. Picking Up a Redirected Call

Answer or

Switching Between Multiple Calls, page 39

page 84

page 60

on Your Phone, page 52

Prioritizing Critical Calls, page 60

36 OL-16131-01

Basic Call Handling

If you want to... Then... For more information, see...

Automatically connect to an incoming call after a ring or two

Answer a call on your mobile phone or other remote destination

Ask your system administrator to set up the Auto Answer feature. After ringing once or twice, the call automatically connects to the handset or headset without pressing

Set up Mobile Connect and answer your phone.

When you enable Mobile Connect:

Your wireless IP Phone and remote destinations receive calls simultaneously.

When you answer the call on your wireless IP Phone, the remote destinations stop ringing, are disconnected, and display a missed call message.

When you answer the call on one remote destination, the other remote destinations stop ringing, are disconnected, and a missed call message is shown on the other remote destinations.

Using AutoAnswer, page 67

Managing Business Calls Using a Single Phone Number, page 62

Tips

• To use any button to answer a call, see Changing Keypad Settings, page 72.

• You can answer an incoming call even when the keypad is locked.

• If you were using an application or service before you answered an incoming call, your application

or service will resume after you end the call.

Ending a Call

To end a call, simply disconnect. Here are some more details.

If you want to... Then...

End the call Choose , EndCall, or Options > EndCall.

Disconnect one call but preserve another call on the same line

Cisco Unified Wireless IP Phone 7921G Phone Guide for Cisco Unified Communications Manager 7.0 37

Choose EndCall or Options > EndCall. If necessary, remove the call from hold first.

Using Hold and Resume

You can hold and resume calls. When you put a call on hold, the Hold icon appears next to the caller ID in the call view.

If the Hold Reversion feature is enabled for your phone, calls that you leave on hold will revert back to ringing on your phone after a certain length of time. These “reverting” calls remain on hold until you resume them.

Your phone indicates the presence of a reverting call by:

• Alerting you at intervals with a single ring (or flash or beep, depending on your phone line setting).

• Briefly displaying a “Hold Reversion” message in the status bar at the bottom of the phone screen.

If you want to... Then...

Put a call on hold 1. Make sure the call you want to put on hold is highlighted.

2. Press Hold.

Note Engaging the Hold feature typically generates music or a beeping

tone.

Remove a call from hold on the current line

Remove a call from hold on a different line

Move a call on a shared line to your wireless phone or to your desk phone

1. Make sure the appropriate call is highlighted.

2. Press Resume.

1. Press to change to another line.

2. Press Resume.

Note If a single call is holding on this line, the call automatically resumes. If

another call is holding, scroll to the appropriate call and press Resume.

1. From the phone with the active call on the shared line, press Hold.

2. From your other phone with the shared line, press Resume.

Tips

• Engaging the Hold feature typically generates music or a beeping tone.

• If you receive an alert for an incoming call and a reverting call at the same time, by default your

phone will shift the focus of the phone screen to display the incoming call. Your system administrator can change this focus priority setting.

• If you use a shared line, Hold Reversion rings only on the phone that put the call on hold, not on the other phones that share the line.

• The duration between Hold Reversion alerts is determined by your system administrator.

38 OL-16131-01

Basic Call Handling

Using Mute

With Mute enabled, you can hear other parties on a call, but they cannot hear you. You can use Mute with the phone or a headset.

If you want to... Then...

Toggle Mute on During a call, press on left side of phone. The icon displays

at the top of the phone screen.

Toggle Mute off Press . The icon disappears.

Switching Between Multiple Calls

You can switch between multiple calls on one or more lines. If the call that you want to switch to is not automatically highlighted on the phone screen, scroll to it.

If you want to... Then...

Switch between connected calls on one line

Switch between connected calls on different lines

Switch from a connected call to answer a ringing call

1. Make sure the call that you want to switch to is highlighted.

2. Press Resume.

Any active call is placed on hold and the selected call is resumed.

1. Press to change to another line.

2. If a single call is holding on the line, the call automatically resumes. If

another call is holding, scroll to highlight the appropriate call and press Resume.

Press , or if the call is ringing on a different line, press (Line View) to switch to the other line and press .

Any active call is placed on hold.

Tips

• The phone can have up to six lines, but the phone screen displays only one line. To see other lines,

you must press

• The phone can have multiple calls per line, but no more than 24 calls per phone.

(Line View).

Switching an In-Progress Call to Another Phone

You can switch in-progress calls between the desktop phone and your mobile phone or other remote destination.

Cisco Unified Wireless IP Phone 7921G Phone Guide for Cisco Unified Communications Manager 7.0 39

If you want to... Then...

Switch an in-progress call on your wireless IP phone to a mobile phone

Switch an in-progress call from a mobile phone to your wireless IP phone

1. Press Options > Mobility and select Send call to mobile.

2. Answer the in-progress call on your mobile phone.

The calling party number appear on the wireless IP phone display. You cannot use same wireless IP phone line for any other calls, but if your phone supports multiple lines, you can use another line to make or receive calls.

1. Hang up the call on your mobile phone to disconnect the mobile phone, but not the call.

2. Press Resume on your wireless IP phone within four seconds and start talking on your wireless IP phone.

Transferring Calls

Transfer redirects a connected call. The target is the number to which you want to transfer the call.

If you want to... Then...

Transfer a call without talking to the transfer recipient

Talk to the transfer recipient before transferring a call (consult transfer)

1. From an active call, choose Options >Tr ns f er.

2. Dial the target number.

3. ChooseOptions > Tr ns f er again to complete the transfer or

EndCall to cancel.

Note If your phone supports on-hook transfer, you can alternately

complete the transfer by disconnecting.

1. From an active call, choose Options > Tr ns f er.

2. Dial the target number.

3. Wait for the transfer recipient to answer.

4. Choose Options > Trn s fe r again to complete the transfer or

EndCall to cancel.

Note If your phone supports on-hook transfer, you can alternately

complete the transfer by disconnecting.

40 OL-16131-01

Basic Call Handling

If you want to... Then...

Transfer two current calls to each other

transfer) without

(direct staying on the line

Redirect a call to your voice messaging system

1. Scroll to highlight any call on the same line.

2. Choose Options > Select. displays by the selected call.

3. Scroll to highlight the other call on the same line.

4. Choose Options > DirTrfr.

The two calls connect to each other and drop you from the call.

Note If you want to stay on the line with the callers, use Join instead.

Choose Options > iDivert.

The call is automatically transferred to your voice message greeting. You can use iDivert with a call that is active, ringing, or on hold.

Tips

• If on-hook transfer is enabled on your phone, you can either disconnect to complete the transfer,

or choose Options > Trnsfer and then disconnect.

• If on-hook transfer is not enabled on your phone, disconnecting without using Tr ns fer again places

the call on hold.

• You cannot use Tr n sf e r to redirect a call on hold. To remove the call from hold before transferring it, choose Resume.

Forwarding Calls to Another Number

When enabled by your system administrator, you can use these call forwarding features to redirect incoming calls from your phone to another number:

• Unconditional call forwarding (Call Forward All)—Applies to all calls that you receive.

• Conditional call forwarding (Call Forward No Answer, Call Forward Busy, Call Forward No

Coverage)—Applies to certain calls that you receive, according to conditions.

You can access Call Forward All on your phone or from your User Options web pages; conditional call forwarding features are accessible only from your User Options web pages.

If you want to... Then...

Set up Call Forward All on your primary line

Cancel Call Forward All on your primary line

Cisco Unified Wireless IP Phone 7921G Phone Guide for Cisco Unified Communications Manager 7.0 41

Choose Options > CFwdAll, and enter a target phone number.

Choose Options > CFwdAll.

If you want to... Then...

Verify that Call Forward All is enabled on your primary line

Set up or cancel call forwarding remotely, or for a non-primary line on your phone

Look for both of these indicators:

• The icon next to the primary line.

• The call forward target number in the status line.

1. Log in to your User Options web pages. (See Accessing Your

User Options Web Pages, page 87.)

2. Access your call forwarding options. (See Controlling Line Settings

on the Web, page 94.)

Note When call forwarding is enabled for any line other than the

primary line, your phone does not provide you with confirmation that calls are being forwarded. Instead, you must confirm your settings in the User Options web pages.

Tips

• Enter the call forward target number exactly as you would dial it from your phone. For example, enter an access code or the area code, if necessary.

• You can forward your calls to a traditional analog phone or to another IP phone, although your system administrator might restrict the call forwarding feature to numbers within your company.

• Call forwarding is phone line specific. If a call reaches you on a line where call forwarding is not enabled, the call will ring as usual.

• Your system administrator can enable a call forward override feature that allows the person receiving your forwarded calls to reach you. With override enabled, a call placed from the target phone to your phone is not forwarded, but rings through.

• Your phone may reject your attempt to set up Call Forward All directly on the phone if the target number that you enter would create a call forwarding loop or would exceed the maximum number of links permitted in a call forwarding chain.

Using Do Not Disturb

You can use the Do Not Disturb (DND) feature to turn off only the ringer on your phone or to turn off all audible and visual notifications of incoming calls. Your system administrator enables DND for your phone.

When DND and Call Forward are both enabled on your phone, calls are forwarded and the caller does not hear a busy tone.

DND interaction with other types of calls includes:

• DND does not affect intercom calls or non-intercom priority calls.

42 OL-16131-01

Basic Call Handling

• If both DND and auto-answer are enabled, only intercom calls will be auto-answered.

If you want to... Then...

Turn on DND Do one of the following:

• Choose Options > DND.

• Press , then select the DND radio button to turn it



on ( ).

“Do Not Disturb is active” displays on the phone and the ring tone is turned off.

Turn off DND Do one of the following:

• Choose Options > DND.

• Press , then select the DND radio button to turn



it off ( ).

Customize DND settings If your system administrator configured DND settings to appear

on the User Options page, follow these steps:

1. Log in to your User Options web pages. See Accessing Your

User Options Web Pages, page 85.

2. From the drop-down menu, choose User Options > Device.

3. Set the following options:

• Do Not Disturb—Set to enable/disable DND.

• DND Option—Choose either Call Reject (to turn

off all audible and visual notifications) or Ringer Off (to turn off only the ringer).

• DND Incoming Call Alert (applies to either DND option set)—Set the alert to beep only, flash only, disable the alert, or choose “None” (to use the “Alert” setting configured by your system administrator).

Making Conference Calls

Your Cisco Unified IP Phone allows you to talk simultaneously with multiple parties in a conference

call

Cisco Unified Wireless IP Phone 7921G Phone Guide for Cisco Unified Communications Manager 7.0 43

Using Conference Features

You can create a conference in various ways, depending on your needs and the features that are available on your phone:

• Conference—Allows you to create a standard (ad hoc) conference by calling each participant. Use

the Confrn softkey. Conference is available on most phones.

• Join—Allows you to create a standard (ad hoc) conference by combining existing calls. Use the

Join softkey.

• cBarge—Allows you to create a standard (ad hoc) conference by adding yourself to a call on a

shared line. Use the cBarge softkey. cBarge is available only on phones that use shared lines.

• Meet-Me—Allows you to create or join a conference by calling a conference number. Use the

MeetMe softkey.

Using Conference

Conference allows you to call each participant. Conference is available on most phones.

If you want to... Then...

Create a conference 1. From a connected call, choose Options > Confrn.

2. Enter the participant’s phone number.

3. Wait for the call to connect.

4. Choose Options > Confrn again to add the participant to your

call.

5. Repeat to add additional participants.

Add new participants to an existing conference

See a list of conference participants or remove participants

End your participation in a conference

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Repeat the steps listed above.

Your system administrator determines whether non-initiators of a conference can add or remove participants.

Choose Options > ConfList. See Viewing or Removing Conference

Participants, page 47.

Choose , EndCall, or Options > EndCall.

Basic Call Handling

Tips

• Calls must be on the same line before you can add them to a conference. If calls are on different

lines, transfer them to a single line before using Confrn or Join.

• Depending on how your phone is configured, if you leave a conference after initiating it, the conference might end. To avoid this, transfer the conference before hanging up.

Using Join

Join allows you to combine two or more existing calls to create a conference in which you are a participant.

If you want to... Then...

Create a conference by joining together existing calls that are on a single line

Create a conference by joining together existing calls that are on multiple lines

See a list of conference participants or remove participants

1. From an active call, press , highlight another a call that



you want to include in the conference, and choose Options > Select.

The selected call displays this icon.

Note that the active call is automatically selected.

2. Repeat this step for each call that you want to add.

3. From a selected call, choose Options > Join.

1. From an active call, choose Options > Join.

2. Press and select the line for calls that you want to



include in the conference.

One of the following occurs:

–

The calls are joined.

–

You may be prompted to slect the call(s) that you want to join. Highlight the call(s) and choose Options > Select, then

Options

Note If your phone does not support Join for calls on multiple lines,

transfer the calls to a single line before using Join.

Choose Options > ConfList. See Viewing or Removing Conference

Participants, page 47.

> Join to complete the action.

Cisco Unified Wireless IP Phone 7921G Phone Guide for Cisco Unified Communications Manager 7.0 45

Tips

• If you frequently join more than two parties into a single conference, you might find it useful to

first select the calls that you want to join, then press Options > Join to complete the action.

• When Join completes, caller ID changes to “Conference.”

• You may be able to combine multiple conference calls by using the Join or DirTrfr softkeys. Check

with your system administrator to see if this feature is available to you.

Using cBarge

You can create a conference by using cBarge to add yourself to a call on a shared line.

If you want to... Then...

Create a conference by barging a call on a shared line

See a list of conference participants or remove participants

1. Press to select a call on a shared line.

2. Choose Options > cBarge.

See Using a Shared Line, page 55.

Choose Options > ConfList. See Viewing or Removing Conference

Participants, page 47.

Using Meet-Me

Meet-Me conferencing allows you to start or join a conference by calling the conference number.

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Basic Call Handling

If you want to... Then...

Start a Meet-Me conference 1. Obtain a Meet-Me phone number from your system administrator.

2. Distribute the number to participants.

3. When you are ready to start the meeting, choose Options >

MeetMe.

4. Dial the Meet-Me conference number.

5. Press .

Participants can now join the conference by dialing in.

Note Participants hear a busy tone if they call the conference before the

initiator has joined. In this case, participants must call back.

Join a Meet-Me conference 1. Dial the Meet-Me conference number (provided by the conference

initiator).

2. Press .

Note You will hear a busy tone if you call the conference before the

initiator has joined. In this case, try your call again.

End a Meet-Me conference All participants must hang up.

The conference does not automatically end when the conference initiator disconnects.

Tip

If you call a secure Meet-Me conference number from a non-secure phone, your phone displays the message, “Device Not Authorized.” For more information, see

page 58.

Making and Receiving Secure Calls,

Viewing or Removing Conference Participants

During a standard (ad hoc) conference, you can view a list of participants and remove participants.

If you want to... Then...

View a list of conference participants or remove participants

Get an updated list of participants

Cisco Unified Wireless IP Phone 7921G Phone Guide for Cisco Unified Communications Manager 7.0 47

1. Press to select an active conference.

2. Choose Options > ConfList.

Participants are listed in the order in which they join the conference with the most recent additions at the top.

While viewing the conference list, choose Options > Update.

If you want to... Then...

See who initiated the conference

Remove any conference participant

Drop the last participant added to the conference

Verify that a conference call is secure

Verify that a participant is calling from a secure phone

Add more participants See Using Conference, page 44.

End your participation in a conference

While viewing the conference list, locate the participant listed at the bottom of the list with an asterisk (*) next to the name.

While viewing the conference list, highlight the participant’s name and choose Options > Remove.

You can remove participants only if you initiated the conference.

While viewing the conference list, highlight the participant’s name and choose Options > RmLstC.

You can remove participants only if you initiated the conference call.

Look for the or icon after “Conference” on the phone screen.

Look for the or icon beside the participant’s name on the phone screen.

Choose , EndCall, or Options > EndCall.

Placing or Receiving Intercom Calls

You can place an intercom call to a target phone that auto-answers the call in speakerphone mode with mute activated. The one-way intercom call allows you to deliver a short message to the recipient. If the recipient’s handset or headset is in use, the audio is sent to the device in use. Any current call activity that your recipient is engaged in continues simultaneously.

The target destination receives an intercom-alert tone and can then choose to:

• Listen to the caller by selecting the intercom line with microphone muted (you can hear the caller, but the caller cannot hear you).

• End the intercom call by pressing the EndCall softkey. Do this if you do not want to hear the message.

• Talk to the caller by selecting the intercom line, and use either the handset, headset, or speaker. The intercom call becomes a two-way connection so that you can talk with the caller.

When using the intercom feature, be aware of the following:

• From an intercom line, you can only dial other intercom lines.

• You can use only one intercom line at a time.

• When your active call is being monitored or recorded, you cannot receive or place intercom calls.

• You cannot place an intercom call on hold.

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Basic Call Handling

Tip

If you log into your phone every day using your Extension Mobility profile, make sure that your system administrator configures your Extension Mobility profile to include the intercom feature.

If you want to... Then...

Place an intercom call to a preconfigured intercom target

Place an intercom call to any intercom number

Receive an intercom call When you hear the intercom-alert tone, handle the call in one of

1. Press .

2. Select (intercom line) to dial the target intercom number.



After you hear the intercom-alert tone, begin speaking.

1. Press .

2. Select (intercom line) and dial the intercom target



number.

After you hear the intercom-alert tone, begin speaking.

these ways:

• Listen to the message in one-way audio.

• Talk to the caller by pressing and selecting the

intercom line.

• End the call by pressing EndCall.

Cisco Unified Wireless IP Phone 7921G Phone Guide for Cisco Unified Communications Manager 7.0 49

Advanced Call Handling

Advanced call-handling tasks involve special features that your system administrator might configure for your phone depending on your call-handling needs and work environment.

Speed Dialing

Speed dialing allows you to press a hot key or select from a listing to place a call. Depending on configuration, your phone can support these speed-dial features:

• Speed-Dial Hot Key, page 50

• Line View Speed Dial, page 50

• Abbreviated Dial, page 51

• Fast Dial, page 51

Speed-Dial Hot Key

A speed-dial hot key allows you to quickly dial a Phone Book contact number stored locally on your phone. You can set up 99 speed-dial hot keys from your phone. To make a call, simply press and hold the speed-dial hot key or select a number from Directory > Speed Dials.

On the main Phone Book screen, depending on the type of phone assigned, these speed-dial icons are displayed:

Work Phone

Home Phone

Mobile Phone

Other Phone

In the Phone Book contact details, this speed-dial icon ( ) is displayed under the number assigned to a speed-dial hot key.

For more information, see Using Speed Dial and Fast Dial, page 51 and Using the Phone Book on Your

Phone, page 80.

Line View Speed Dial

A Line View speed dial allows you to quickly dial a number that is not stored in your local Phone Book. You set up line view speed-dial numbers from the User Options web page. Up to six numbers (a combination of line and speed-dial numbers) can be displayed on the phone.

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Advanced Call Handling

To make a call, select a speed dial ( ) from the Line View.

For more information, see Using Speed Dial and Fast Dial, page 51 and Setting Up Speed Dials on the

Web, page 88.

Abbreviated Dial

An Abbreviated Dial allows you to dial a number using an Abbreviated Dialing code. You set up Abbreviated Dials from the User Options web page.

To make a call, use the Abbreviated Dialing code and the AbbrDial softkey.

For more information, see Using Speed Dial and Fast Dial, page 51 and Setting Up Speed Dials on the

Web, page 88.

Fast Dial

A Fast Dial allows you to make a call from a Fast Dial listing. You must first subscribe to the Fast Dial service and set up Fast Dial codes from your User Options web page. You can also assign a Fast Dial code to a Personal Address Book entry on the web.

To make a call, choose the Fast Dial service option and select from a Fast Dial listing.

For more information, see Using Speed Dial and Fast Dial, page 51, Setting Up Speed Dials on the

Web, page 88, and Using Personal Directory on the Web, page 89.

Note Your system administrator can configure speed-dial features for you.

Using Speed Dial and Fast Dial

Before using this feature, you must set up speed-dial features from the Phone Book (see Using the

Phone Book on Your Phone, page 80) or on your User Options web pages (See Accessing Your User Options Web Pages, page 85).

If you want to... Then...

Use speed-dial hot keys to call Phone Book contacts

Cisco Unified Wireless IP Phone 7921G Phone Guide for Cisco Unified Communications Manager 7.0 51

1. Set up speed-dial hot keys from the Phone Book.

2. Do one of the following:

–

Press and hold a speed-dial hot key for about two seconds.

Note When dialing a two-digit number, enter the first digit, then press and hold the

second digit for about two seconds.

–

Choose (Directory)> Speed Dials, highlight a speed dial, and  

press .

If you want to... Then...

Use speed-dial numbers to call other numbers (not in Phone Book)

Use Abbreviated Dial

Use Fast Dial 1. Subscribe to the Fast Dial service and set up Fast Dial codes from your User

1. Set up speed-dial numbers from your User Options web pages.

2. To place a call, press .

3. Scroll to a speed-dial number with its label and press .

Note The Line View displays your directory numbers, followed by your speed-dial

numbers identified with . Six items (lines plus speed dials) can display.

1. Set up Abbreviated Dialing codes from your User Options web pages.

2. To place a call, enter the Abbreviated Dialing code.

3. Choose Options > AbbrDial.

Options web pages. See

2. To place a call, choose > Fast Dial service on your phone (exact name

might vary).

3. Scroll to a listing and press .

Accessing Your User Options Web Pages, page 85.

Picking Up a Redirected Call on Your Phone

Call PickUp allows you to answer a call that is ringing on a coworker’s phone by redirecting the call to your phone. You might use Call PickUp if you share call-handling with coworkers.

If you want to... Then...

Answer a call that is ringing on another extension within your call pickup group

Answer a call that is ringing on another extension outside of your call pickup group

1. Choose Options > PickUp.

If your phone supports auto-pickup, you are now connected to the call.

2. If the call rings on your phone, press Answer to connect to the

call.

1. Choose Options > GPickUp.

2. Enter the group pickup number.

If your phone supports auto-pickup, you are now connected to the call.

3. If the call rings, press Answer to connect to the call.

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Advanced Call Handling

If you want to... Then...

Answer a call that is ringing on another extension in your group or in an associated group

Answer a call that is ringing on a particular extension (line number)

1. Choose Options > OPickUp.

If your phone supports auto-pickup, you are now connected to the call.

2. If the call rings, press Answer to connect to the call.

1. Choose Options > GPickUp.

2. Enter the line number with the call that you want to pick up. For

example, if the call that you want to pick up is ringing on line 12345, enter 12345.

If your phone supports auto-pickup, you are now connected to the call.

3. If the call rings, press Answer to connect to the call.

Tips

• If multiple calls are available for pickup, your phone picks up the oldest call first (the call that has

been ringing for the longest time).

• If you choose GPickUp and enter a line number, your phone picks up the ringing call on that

particular line (if available).

• If you have multiple lines and want to pick up the call on a non-primary line, first press

(Line View) to switch to the desired line, then choose Options and a Call PickUp softkey.

• Depending on how your phone is configured, you might receive an audio and/or visual alert about

a call to your pickup group.

• If you use the BLF Pickup feature on your phone, see Using BLF to Determine a Line State,

page 57.

Storing and Retrieving Parked Calls

You can park a call when you want to store the call so that you or someone else can retrieve it from another phone in the Cisco Unified Communications Manager system (for example, a phone at a co-worker’s desk or in a conference room). You can park a call by using these methods:

• Call Park—Use the Park softkey to store the call. Your phone displays the call park number where

the system stored your call. You must record this number and then use the same number to retrieve the call.

• Directed Call Park—Use the Tra n sfe r softkey to direct the call to an available directed call park

number that you dial or speed dial. To retrieve the call from a directed call park number, dial the park retrieval prefix, then dial or speed dial the same directed call park number. You can use a speed-dial as the directed call park number and to monitor whether a directed call park number is occupied or available.

Cisco Unified Wireless IP Phone 7921G Phone Guide for Cisco Unified Communications Manager 7.0 53

If you want to... Then...

Store an active call using Call Park

Retrieve a parked call Enter the call park number from any Cisco Unified IP Phone in your

Direct and store an active call at a directed call park number

Retrieve a parked call from a directed call park number

1. During a call, choose Options > Park.

2. Note the call park number that displays on your phone screen.

3. Press .

network to connect to the call.

1. During a call, press Tr ans f er.

2. Choose a speed-dial number with a park-unoccupied icon to

speed dial the directed call park number.

A speed-dial number with park-occupied icon indicates the directed call park number is not available.

Note If BLF is not configured for the speed-dial number, the icon will not

show whether the directed call park number is available or not.

3. Press Tra n sfe r again to finish storing the call.

From any Cisco Unified IP Phone in your network, enter the park retrieval prefix and dial the directed call park number.

Tip

You have a limited time to retrieve a parked call before it reverts to ringing at the original number. See your system administrator for details.

Logging Out of Hunt Groups

If your organization receives a large number of incoming calls, you might be a member of a hunt group. A hunt group includes a series of directory numbers that share the incoming call load. When the first directory number in the hunt group is busy, the system hunts for the next available directory number in the group and directs the call to that phone. When you are away from your phone, you can prevent hunt group calls from ringing your phone by logging out of hunt groups.

If you want to... Then...

Log out of hunt groups to temporarily block hunt group calls

Tip

Logging out of hunt groups does not prevent non-hunt group calls from ringing your phone.

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Choose Options > HLog. Your phone screen displays, “Logged out of Hunt Group.”

Advanced Call Handling

Using a Shared Line

Your system administrator might ask you to use a shared line if you:

• Have multiple phones and want one phone number

• Share call-handling tasks with coworkers

• Handle calls on behalf of a manager

Understanding Shared Lines

Remote-in-Use

The “In Use Remote” message and icon display on your phone when another phone that shares your line has a connected call and Privacy is disabled. You can place and receive calls as usual on the shared line, even when the “In Use Remote” message or

Sharing Call Information and Barging

Phones that share a line each display information about calls that are placed and received on the shared line. This information might include caller ID and call duration. (See the exceptions.)

When call information is visible in this way, you and coworkers who share a line can add yourselves to calls using either Barge or cBarge. See

Barge—Allows you to join a shared-line call with an IP phone that has the built-in bridge enabled.

cBarge—Allows you to join a shared-line call with any IP phone and convert the call to a conference.

Using Barge to Add Yourself to a Shared-Line Call, page 55.

icon displays.

Privacy section for

Privacy

The wireless IP Phone has Privacy enabled by default. Coworkers, who share your line, cannot see information about your calls. If you want coworkers who share your line to see information, you must have the Privacy feature configured on your phone. See

Shared-Line Call, page 57.

Note The phone can support a maximum of 24 calls on a shared line.

Preventing Others from Viewing or Joining a

Using Barge to Add Yourself to a Shared-Line Call

You can use barge featues (cBarge or Barge) to add yourself to calls on your shared line. (Calls must be non-private calls. See

Cisco Unified Wireless IP Phone 7921G Phone Guide for Cisco Unified Communications Manager 7.0 55

Understanding Shared Lines, page 55.

Understanding Barge Features

cBarge and Barge

Depending on how your phone is configured, you can add yourself to a non-private call on a shared line using either Barge or cBarge.

• cBarge converts the call into a standard conference, allowing you to add new participants. (See

Making Conference Calls, page 43 for more information about standard conferences.)

• Barge allows you to add yourself to the call but does not convert the call into a conference or allow you to add new participants.

Using Barge Features

The table below describes how to use barge features (cBarge or Barge) to add yourself to a call on a shared line.

If you want to... Then...

See if the shared line is in use

Add yourself to a call on a shared line

View conference participants

Leave a barged call Choose EndCall or .

Look for the icon and the “In Use Remote” message.

1. Highlight a remote-in-use call. You might need to use Line View.

2. Choose Options > Barge or cBarge.

See Viewing or Removing Conference Participants, page 47.

If you disconnect after using Barge, the remaining parties hear a disconnect tone and the original call continues.

If you disconnect after using cBarge, the call remains a conference call (provided at least three participants remain on the line).

Tips

• When you barge a call, other parties hear a beep tone announcing your presence. With cBarge, other parties hear a brief audio interruption and the phone screen changes to display conference details.

• If a phone that is using the shared line has Privacy enabled, call information and barge softkeys will not appear on the other phones that share the line.

• You will be disconnected from a call that you have joined using Barge if the call is put on hold, transferred, or turned into a conference call.

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Advanced Call Handling

Preventing Others from Viewing or Joining a Shared-Line Call

If you share a phone line, you can use the Privacy feature to prevent others who share the line from viewing or barging (adding themselves to) your calls.

If you want to... Then...

Prevent others from viewing or barging calls on a shared line

Allow others to view or barge calls on a shared line

Tips

• If the phone that shares your line has Privacy enabled, you can make and receive calls using the

shared line as usual.

• The Privacy feature applies to all shared lines on your phone. Consequently, if you have multiple

shared lines and Privacy is enabled, coworkers cannot view or barge calls on any of your shared lines.

1. Choose Options > Private.

2. To verify that Privacy is on, look for (Privacy-enabled

icon) next to the directory number.

1. Choose Options > Private.

2. To verify that Privacy is off, look for (Privacy-disabled

icon) next to the directory number.

Using BLF to Determine a Line State

Busy Lamp Field (BLF) features allow you to view the state of a phone line that is associated with a speed dial, call log, or directory listing on your phone. If you use BLF Pickup, you can answer a ringing call for the line that you are monitoring. Your system administrator determines which BLF features are configured for your phone.

Cisco Unified Wireless IP Phone 7921G Phone Guide for Cisco Unified Communications Manager 7.0 57

If you want to... Then...

See the state of a line listed in a call log or directory

Look for one of these indicators next to the line number:

Line is in-use.

Line is idle.

Line is in Do Not Disturb state.

Line is ringing.

BLF indicator unavailable for this line.

See the state of a line listed in a speed-dial line

Use BLF Pickup to answer a call ringing on a coworker’s phone

Look for one of these indicators next to the line number:

Line is in-use.

Line is idle.

Line is in Do Not Disturb state.

Line is ringing (BLF Pickup only).

BLF indicator unavailable for this line.

Highlight the ringing line and press (Select button).

The call is redirected to your phone. If your phone supports auto-pickup, the call connects automatically. Otherwise, the call rings on your phone for you to answer.

Note If you chose Options > Pickup or GPickup when the monitored line is

not ringing, your phone will speed dial the line number.

Tips

• Your phone might play an audible indicator to alert you when a call is ringing on the monitored line (BLF Pickup only).

• BLF Pickup answers the oldest ringing call first (if the line that you are monitoring has more than one ringing call).

Making and Receiving Secure Calls

Depending on how your system administrator has configured your phone system, your phone might support making and receiving secure calls.

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Advanced Call Handling

Your phone can support these types of calls:

• Authenticated call—The identities of all phones participating in the call have been verified.

• Encrypted call—The phone is receiving and transmitting encrypted audio (your conversation)

within the Cisco IP network. Encrypted calls are also authenticated.

• Protected call—The phone is receiving and transmitting encrypted audio (your conversation) with

another phone. A protected call provides a similar level of security as an encrypted call, but adds additional security. If the call is protected at both ends, a security tone plays at the beginning of the conversation. Some features, such as conference calling, shared lines, Extension Mobility, and join across lines are not available when protected calling is configured. Protected calls are not authenticated.

• Non-secure call—At least one of the participating phones or the connection does not support these

security features, or the phones cannot be verified.

If you want to... Then...

Check the security level of a call Look for a security icon in the top right corner of the call

activity area, next to the call duration timer:

Authenticated call or conference

Encrypted call or conference

Neither security icon appears if the call is non-secure.

Verify that the phone on the other end of the connection is also secure

Determine if secure calls can be made in your company

Note There are interactions, restrictions, and limitations that affect how security features work on

your phone. For more information, ask your system administrator.

Cisco Unified Wireless IP Phone 7921G Phone Guide for Cisco Unified Communications Manager 7.0 59

Look for the encrypted lock icon and listen for a security tone at the beginning of a call.

When encrypted calling is configured on your phone, the lock icon is displayed. However, the conversation is protected only when the security tone plays at the beginning of a call, indicating that the call is protected on both ends of the call. If your call is connected to a non-protected phone, the secure tone is not played.

Contact your system administrator.

Tracing Suspicious Calls

If you are receiving suspicious or malicious calls, your system administrator can add the Malicious Call Identification (MCID) feature to your phone. This feature enables you to identify an active call as suspicious, which initiates a series of automated tracking and notification messages.

If you want to... Then...

Notify your system administrator about a suspicious or harassing call

Choose Options > MCID.

Your phone plays a tone and displays the message, “MCID successful.”

Prioritizing Critical Calls

In some specialized environments, such as military or government offices, you might need to make and receive urgent or critical calls. If you have the need for this specialized call handling, your system administrator can add Multilevel Precedence and Preemption (MLPP) to your phone.

Keep these terms in mind:

• Precedence indicates the priority associated with a call.

• Preemption is the process of ending an existing, lower priority call while accepting a higher

priority call that is sent to your phone.

If you... Then...

Want to choose a priority (precedence) level for an outgoing call

Want to make a priority (precedence) call

Hear a special ring (faster than usual) or special call waiting tone

Want to view priority level of a call

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Contact your system administrator for a list of corresponding precedence numbers for calls.

Enter the MLPP access number (provided by your system administrator) followed by the phone number.

You are receiving a priority (precedence) call. An MLPP icon on your phone screen indicates the priority level of the call.

Look for an MLPP icon on your phone screen:

Priority Call

Medium priority (immediate) call

High priority (flash) call

Highest priority (flash override) or Executive Override call

Higher priority calls are displayed at the top of your call list. If you do not see an MLPP icon, the priority level of the call is normal (routine).

Advanced Call Handling

If you... Then...

Want to accept a higher-priority call

Hear a continuous tone interrupting your call

Answer the call as usual. If necessary, end an active call first.

You or the other party are receiving a call that must preempt the current call. Disconnect immediately to allow the higher priority call to ring through.

Tips

• When you make or receive an MLPP-enabled call, you will hear special ring tones and call-waiting

tones that differ from the standard tones.

• If you enter an invalid MLPP access number, a verbal announcement will alert you of the error.

• An MLPP-enabled call retains its priority and preemptive status when you:

–

Put the call on hold

–

Transfer the call

–

Add the call to a three-way conference

–

Answer the call using PickUp

• MLPP overrides the Do Not Disturb feature.

Using Cisco Extension Mobility

Cisco Extension Mobility (EM) allows you to temporarily configure a Cisco Unified IP Phone as your own. Once you log in to EM, the phone adopts your user profile, including your phone lines, features, established services, and web-based settings. Your system administrator must configure EM for you.

If you want to... Then...

2. Enter your user ID and PIN (provided by your system administrator).

3. If prompted, select a device profile.

Log out of EM 1. Choose > EM Service (name can vary).

2. When prompted to log out, press Yes .

Cisco Unified Wireless IP Phone 7921G Phone Guide for Cisco Unified Communications Manager 7.0 61

Tips

• EM automatically logs you out after a certain amount of time. You system administrator establishes this time limit.

• Changes that you make to your EM profile (from the User Options web pages) take effect the next time that you log in to EM on a phone.

• Settings that are controlled on the phone only are not maintained in your EM profile.

Managing Business Calls Using a Single Phone Number

With Mobile Connect and Mobile Voice Access installed, you can use your mobile phone to handle calls associated with your wireless IP phone number.

If you want to... Then...

Configure Mobile Connect Use the User Options web pages to set up remote destinations and

create access lists to allow or block calls from specific phone numbers

Setting Up Phones

Answer a call using your mobile phone

Switch an in-progress call between your wireless IP phone and mobile phone

Put a call that has been picked up on a mobile phone on hold

Connect to Mobile Voice Access

Turn on Mobile Connect from your mobile phone

from being passed to the remote destinations. See

and Access Lists for Mobile Connect, page 97.

See Answering a Call, page 36.

See Switching an In-Progress Call to Another Phone, page 39.

1. Press the Enterprise Hold (name may vary) softkey.

The other party is placed on hold.

2. On your mobile phone, press the Resume softkey (name may vary).

Switching an In-Progress Call to Another Phone, page 39.

See

1. From any phone, dial your assigned Mobile Voice Access number.

2. Enter the number you are calling from, if prompted, and your PIN.

1. Dial your assigned Mobile Voice access number.

2. Enter your mobile phone number (if requested) and PIN.

3. Press 2 to enable Mobile Connect.

4. Choose whether to turn Mobile Connect on for all configured

phones or just one:

–

All phones—Enter 2.

–

One phone—Enter 1 and enter the number you want to add as a remote destination, followed by #.

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Advanced Call Handling

If you want to... Then...

Make a call from your mobile phone

Turn off Mobile Connect from your mobile phone

Turn on or off Mobile Connect access to all your remote destinations from your wireless IP phone

See Placing a Call—Additional Options, page 33.

1. Dial your assigned Mobile Voice access number.

2. Enter your mobile phone number (if requested) and PIN.

3. Press 3 to disable Mobile Connect.

4. Choose whether to turn Mobile Connect off for all configured

phones or just one:

–

All phones—Enter 2.

–

One phone—Enter 1 and enter the number you want to remove as a remote destination, followed by #.

1. Press Mobility to display the current remote destination status

(Enabled or Disabled).

2. Press Select to change the status.

3. Press Exit.

Tips

• When calling Mobile Voice Access, you need to enter the number you are calling from in addition

to the PIN if any of the following are true:

–

The number you are calling from is not one of your remote destinations.

–

The number is blocked by you or your carrier (shown as “Unknown Number”).

–

The number is not accurately matched in the Cisco Unified Communications Manager database; for example, if your number is 510-666-9999, but it is listed as 666-9999 in the database, or your number is 408-999-6666, but it is entered as 1-408-999-6666 in the database.

• If you incorrectly enter any requested information (such as mobile phone number or PIN) three

times in a row, the Mobile Voice Access call disconnects, and you are locked out for a period of time. Contact your system administrator if you need assistance.

Using the Application Button

The Application Button (on left side of phone) can be used to start applications such as Push to Talk or other services on your phone.

Depending on how the Application Button is configured by your system administrator, you may be able to use it from the main phone screen only, or you may use it from any menu or service, or even when the phone is locked.

Cisco Unified Wireless IP Phone 7921G Phone Guide for Cisco Unified Communications Manager 7.0 63

The Application Button can also be configured to start an application immediately after you press it, or only after you hold it for several seconds.

For more information, see your system administrator.

Using the Push to Talk Service

The Push to Talk service provides immediate communication (similar to a two-way radio) with members of your organization. Your system administrator must set up the Push to Talk service by using an XML application, and then you must subscribe to this service.

If you want to... Then...

Access Push To Talk service

Use Push to Talk service

See Subscribing to Phone Services, page 86 for systems using Cisco Unified CallManager 4.1 or later.

See Setting Up Phone Services on the Web, page 92 for systems using Cisco Unified Communications Manager 5.0 or later.

1. Choose > Push to Talk (name can vary).

Push to Talk service is active when the icon displays.

2. Use the button to start and end a transmission depending on how your

service is configured. You can also use the Tal k and Stop softkeys to toggle between transmitting and listening.

Note Your system administrator will provide detailed information about how to use

your Push to Talk service.

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Using a Handset, Headset, and Speakerphone

You can use your phone as a mobile handset, a speakerphone, with a headset, or with the speakerphone in the desktop charger.

If you want to... Then...

Use the handset Press ; to hang up, press .

Use a wired headset Plug the headset connector into the headset port. The icon

displays on the phone status line. Place and answer calls as usual.

If you use AutoAnswer, see Using AutoAnswer, page 67 for exceptions.

You can use the headset with all the controls on your phone, including

and .

The headset audio remains active when the headset is connected to the phone.

Use the speaker mode Press and hold until the icon displays.

Note You can activate the speakerphone before making a call or

during a call. The speaker mode remains active for future calls until toggled off.

Note You can activate the speakerphone (on the phone) even when the

phone is docked in the desktop charger and connected to a wired headset.

Switch to the speaker (from the handset) during a call

Cisco Unified Wireless IP Phone 7921G Phone Guide for Cisco Unified Communications Manager 7.0 65

Press and hold until the icon displays.

Press and hold to toggle back to the handset.

If you want to... Then...

Switch to the desktop charger speakerphone

Switch to the handset from the desktop charger speakerphone

Adjust the volume level for a call

1. Place the wireless IP phone in the desktop charger cradle.  “AC connected!” displays on the screen.

2. Press down on the top of the phone.  “Docking connected!” displays on the screen and the icon displays on the phone status line.

The desktop charger speaker and microphone are connected.

3. Place and receive calls.

Use all the buttons on your phone, including and .

You can use the headset to answer calls when the phone is in the desktop charger.

Note The internal, single-direction microphone is located on the lower

left side of the phone (two small holes). For best results, place the desktop charger in front of you when using the speakerphone.

1. Hold the top of the phone and move it forward before lifting it off the desktop charger.

2. Use the handset to continue with the call. The desktop charger speaker and microphone disconnect.

Note You cannot turn off the desktop speaker by using the

button.

During a call, press to adjust the volume for the handset, speaker,



headset, or desktop charger.

Note The new volume level is preserved for future calls after the

phone is powered off.

Tip

If you unplug the headset or remove the phone from the desktop charger, the phone reverts to the speaker mode for features that typically use the speakerphone for incoming calls, such as AutoAnswer or intercom calls.

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Using a Handset, Headset, and Speakerphone

Obtaining Headsets

Your phone supports wired headset jack types with a 2.5 mm, 3-band/ 4 connector. For information about purchasing headsets, see Headset Information, page 14.

Using AutoAnswer

You might use AutoAnswer if you receive a high volume of incoming calls or handle calls on behalf of others. Your system administrator configures AutoAnswer to work with either your speaker mode or headset.

If you... Then...

Use AutoAnswer with a headset

Use AutoAnswer with the desktop charger speaker

Keep headset mode active by ensuring the headset is plugged into the phone, even when not on a call.

If your phone is set up to use AutoAnswer in headset mode, calls are answered automatically only if the wired headset phone status line. Otherwise, calls ring normally and you must manually answer them.

Keep the handset in the desktop charger cradle, so the speaker is active.

If your phone is set up to use AutoAnswer in speaker mode, calls are answered automatically using the desktop charger speaker.

Note You cannot turn off the desktop charger speaker. You must remove

the phone from the cradle to disable the desktop charger speaker.

icon is in the

Cisco Unified Wireless IP Phone 7921G Phone Guide for Cisco Unified Communications Manager 7.0 67

Changing Phone Settings

You can personalize your wireless IP phone by adjusting sound settings, volume levels, display options, and keypad settings. You can also view your Network Profiles from the Settings menu.

Customizing Rings

You can customize your phone by choosing a ring type for each line.

If you want to... Then...

View the ring tone settings on your lines

Change the ring tone on a line

1. Choose > Phone Settings > Sound Settings.

2. Select Ring Tone > Current Settings.

3. Press View to see the current line settings.

1. Choose > Phone Settings > Sound Settings.

2. Select Ring Tone > Current Settings.

3. Press View to see the current line settings.

4. Select a line.

Note To make a line selection, press the number key for the item, the

button, or the Change softkey.

5. Scroll to a ring tone in the list and press Play to hear a sample of

the ring.

6. Press and the icon appears next to the chosen ring.

7. Choose Options > Save to make the change or Options > Cancel.

Assign a ring tone to a line 1. Choose > Phone Settings > Sound Settings.

2. Select Ring Tone > Available Ring Tones.

3. Scroll to a ring tone in the list and press Play to hear a sample of

the ring.

4. Choose Options > Apply and select the line for the ring tone.

displays by the selected line.

5. Press Save to make the change or Cancel.

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Changing Phone Settings

If you want to... Then...

Change the way the phone rings

1. Choose > Sound Settings > Alert Pattern.

2. Select one of the following:

• Ring Only

• Vibrate Only

• Silent

• Vibrate, Then Ring

• Vibrate And Ring

The appears next to your selection.

3. Press Save to make the change, or Cancel.

Note This change applies only to the handset and not the desktop

charger.

Tips

• You cannot modify the Ring Settings for the wireless IP phone from the User Options web pages.

• To return to the Settings menu, press Back after saving the change or press to return to the

main screen.

Customizing Volume Settings

You can adjust the ring and speaker volume settings for your phone.

If you want to... Then...

Adjust the ring volume level 1. Choose > Phone Settings > Sound Settings > Volumes.

2. Select Ring.

Note To make a ring selection, press the number key for the item, the

button, or the Change softkey.

3. Press to increase the volume or to decrease the volume and hear a sample ring volume.

4. Press Save to make the change or Cancel.

Adjust the speaker volume level

Cisco Unified Wireless IP Phone 7921G Phone Guide for Cisco Unified Communications Manager 7.0 69

1. Choose > Phone Settings > Sound Settings> Volumes.

2. Select Speaker.

3. Press to increase the volume or to decrease the volume.

4. Press Save to make the change or Cancel.

If you want to... Then...

Adjust the phone volume level

Adjust the headset volume level

Adjust the desktop charger speaker volume level

Adjust the desktop charger ring volume level

Select the devices that will ring

1. Choose > Phone Settings > Sound Settings > Volumes.

2. Select Handset.

3. Press to increase the volume or to decrease the volume.

4. Press Save to make the change or Cancel.

1. Choose > Phone Settings > Sound Settings.

2. Select Headset.

3. Press to increase the volume or to decrease the volume.

4. Press Save to make the change or Cancel.

1. Choose > Phone Settings > Sound Settings

2. Select Docking Speaker.

3. Press to increase the volume or to decrease the volume.

4. Press Save to make the change or Cancel.

1. Choose > Phone Settings > Sound Settings.

2. Select Docking Ring.

3. Press to increase the volume or to decrease the volume and

hear a sample ring volume.

4. Press Save to make the change or Cancel.

1. Choose > Phone Settings > Sound Settings.

2. Select Ring Output.

3. Select one of the following:

The appears next to your selection.

4. Press Save to make the change or Cancel.

• Headset

• Speaker (default setting)

• Headset and Speaker

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Changing Phone Settings

Customizing the Phone Screen

You can customize the left softkey (when the phone is idle), your phone screen display brightness, and the language on your phone screen.

If you want to... Then...

Set up the left softkey to open the Phone Book

Set up the left softkey to access your messages

Change the phone display brightness

Change the length of time for the screen to display

1. Choose > Phone Settings > Customize Home Page.

2. Press Change.

3. Select Phone Book.

4. Press Save. The left softkey will be displayed as “Ph Book” when

the phone is idle.

1. Choose > Phone Settings > Customize Home Page.

2. Press Change.

3. Select Message.

4. Press Save. The left softkey will be displayed as “Message” when

the phone is idle.

1. Choose > Phone Settings > Display Settings.

2. Highlight Display Brightness, then press or Change.

3. Press to increase the brightness or to decrease the brightness.

4. Press Save to make the change or Cancel.

1. Choose > Phone Settings > Display Settings.

2. Highlight Display Timeout, then press or Change.

3. Select one of the following:

• 10 Seconds

• 30 Second (default setting)

• 1 Minute

• 2 Minutes

4. Press Save to make the change or Cancel.

Note When the display setting time has expired, the screen dims for 10

seconds, then goes dark.

Cisco Unified Wireless IP Phone 7921G Phone Guide for Cisco Unified Communications Manager 7.0 71

If you want to... Then...

Change the LED indication for service coverage

Change the language on your phone screen

1. Choose > Phone Settings > Display Settings.

2. Highlight LED Coverage Indicator, then press or Change.

3. Select one of the following:

• Enable (default setting)

• Disable

4. Press Save to make the change or Cancel.

1. Log in to your User Options web pages. (See Accessing Your User

Options Web Pages, page 85.)

2. Change the language setting.

Changing Keypad Settings

You can set the keypad to automatically lock, to make tones, and to answer a call. See these sections for more information:

• Using Any Key to Answer the Phone, page 72

• Setting the Keypad to Automatically Lock, page 73

• Changing the Keypad Tones, page 74

Using Any Key to Answer the Phone

You can set your phone to allow the use of any key to answer a call.

If you want to... Then...

Answer calls by pressing any key

Disable the Any Key Answer option

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1. Choose > Phone Settings > Keypad Settings.

2. Select Any Key Answer.

3. Select Enable.

4. Press Save to make the change or Cancel.

Note Under the Any Key Answer option, Enabled displays.

1. Choose > Phone Settings > Keypad Settings.

2. Select Any Key Answer.

3. Select Disable.

4. Press Save to make the change or Cancel.

Note Under the Any Key Answer option, Disabled displays.

Changing Phone Settings

Setting the Keypad to Automatically Lock

To keep from pressing keys and redialing calls accidentally, use the keypad auto lock feature. You can set the length of time before your phone keypad automatically locks after completing a call.

If you want to... Then...

Automatically lock the keypad

after using the phone

Unlock the keypad 1. Press any key and the screen displays “Unlock keypad?”

Turn off the automatic keypad lock

1. Choose > Phone Settings > Keypad Settings.

2. Select Keypad Auto Lock.

3. Select one of these time intervals:

• 15 seconds

• 30 seconds

• 60 seconds

4. Press Save to make the change or Cancel.

Note After the chosen time interval expires, the icon displays,

and the keypad is locked.

2. Press Unlock and then OK.

Note You must press the Unlock and OK softkeys as soon as they

appear, or the keypad remains locked.

1. Choose > Phone Settings > Keypad Settings.

2. Select Keypad Auto Lock.

3. Select Disable.

4. Press Save to make the change or Cancel.

Note Under the Keypad Auto Lock option, Disabled displays.

Tips

• Auto lock is enabled only when the phone is idle and at the main screen.

• The keypad lock is temporarily disabled when you have an incoming call.

Cisco Unified Wireless IP Phone 7921G Phone Guide for Cisco Unified Communications Manager 7.0 73

Changing the Keypad Tones

You can enable or disable the tones when you press a key on your keypad.

Change the keypad tone level 1. Choose > Phone Settings > Keypad Settings.

2. Select Keypad Tone.

3. Select one of the following:

• Disable—Plays no keypad tone.

• Normal—Plays tone when keys are pressed.

• Loud—Plays louder tone when keys are pressed.

The icon appears next to your selection.

4. Press Save to make the change or Cancel.

Viewing Your Network Profile List

Network profiles provide predefined settings for access to the wireless network and for authentication and encryption in your system. Your system administrator defines network profiles. You might have more than one network profile available to you, so you can access wireless network configurations at locations that use different SSIDs or authentication types.

Your phone can have up to four enabled network profiles. Your phone automatically scans the profiles and selects the network profile with the matching SSID and settings for that specific wireless network.

Note Consult with your system administrator if you need to have additional network profiles or

change settings in a profile.

If you want to... Then...

View the list of enabled Network Profiles

Tips

• When the locked icon appears next to a menu, see your system administrator for information.

• If you need to change your EAP or LEAP username and password, see Setting Username and

Passwords, page 13, and consult with your system administrator.

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Choose > Network Profiles.

The enabled profiles have the next to them.

Note Because Network profiles are locked, your system administrator

must make changes for you.

Using Call Logs and Directories

This section describes how you can use call logs and directories in the Directory menu.

Using Call Logs

Your phone maintains records of your missed, placed, and received calls.

If you want to... Then...

View your call logs 1. Press .

2. Choose Missed Calls, or Received Calls, or Placed Calls. Each call log

stores up to 100 records.

Dial from a call log 1. Press .

2. Choose Missed Calls, or Received Calls, or Placed Calls.

3. Scroll to a phone number.

Note To edit the displayed number (to add or to remove a prefix), press 

Options > EditDial followed by or to reposition the cursor. Use the keypad to enter digits, or press << to delete numbers.

4. Press Dial or .

Display details for a single call record

Erase a single call record

Erase all call records in a single log

Cisco Unified Wireless IP Phone 7921G Phone Guide for Cisco Unified Communications Manager 7.0 75

1. Press .

2. Choose Missed Calls, or Received Calls, or Placed Calls.

3. Highlight a call record.

4. Press Details. Doing so displays information such as called number, calling

number, time of day, and call duration (for placed and received calls only).

1. Press .

2. Choose Missed Calls, or Received Calls, or Placed Calls.

3. Scroll to a call record.

4. Choose Options > Delete, or choose Options > Exit.

1. Press .

2. Choose Missed Calls, or Received Calls, or Placed Calls.

3. Choose Options > Delete, or choose Options > Exit.

If you want to... Then...

Erase all call records in all call logs

See if the line in the call log is busy before placing a call to that line

1. Press to display call logs.

2. Press Clear. Doing so erases all call logs, or choose Options > Exit.

Look for Busy Lamp Field indicators. See Using BLF to Determine a Line State,

page 57.

Tip

• Your phone might be set up for international call logging, which is indicated by a “+” symbol on the call logs, redial, or call directory entries. See your system administrator for more information.

• To view the complete call record of a multiparty call (for example, of a call that has been forwarded or transferred to you), highlight the call record and choose Details. The Details record shows two entries for each missed or received multiparty call. The entries are listed in reverse chronological order:

–

The first logged entry is the name/number of the last completed call of a multiparty call received on your phone.

–

The second logged entry is the name/number of the first completed call of a multiparty call received on your phone.

Directory Dialing

Depending on configuration, your phone can provide access to a corporate directory and personal directory features:

• Corporate Directory—Corporate contacts that you can access on your phone. Your system administrator sets up and maintains Corporate Directory.

• Personal Directory—If available, personal contacts and associated speed-dial codes that you can configure and access from your phone and User Options web pages. Personal Directory comprises the Personal Address Book (PAB) and Fast Dials.

–

PAB is a directory of your personal contacts.

–

Fast Dial allows you to assign codes to PAB entries for quick dialing.

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Using Corporate Directory on Your Phone

You can use a corporate directory to place calls to coworkers.

If you want to... Then...

Dial from a corporate directory (while not on another call)

See if the phone line in the directory is busy

1. Choose > Directory Services > Corporate Directory (name can

vary).

2. Use your keypad to enter a search criteria such as a name.

3. Choose or Options > Submit.

4. Scroll to a listing.

Note To edit the displayed number (to add or to remove a prefix), choose 

Options > EditDial followed by or to reposition the cursor. Use the keypad to enter digits, or press << to delete numbers.

5. Press Dial or .

Look for Busy Lamp Field indicators. See Using BLF to Determine a Line

State, page 57.

Using Call Logs and Directories

Tips

• Use the numbers on your keypad to enter characters on your phone screen. See Entering and

Editing Text, page 13.

• Use the Navigation button on your phone to move between input fields.

Using Personal Directory on Your Phone

The Personal Directory feature set contains your Personal Address Book (PAB) and Fast Dials.

Cisco Unified CallManager Release 4.3 and Later

For information about how to set up and use the Personal Directory when connected to a Cisco Unified CallManager 4.3 or later system, refer to

http://www.cisco.com/en/US/products/hw/phones/ps379/products_user_guide_list.html

Cisco Unified Wireless IP Phone 7921G Phone Guide for Cisco Unified Communications Manager 7.0 77

Customizing Your Cisco IP Phone on the Web:

Cisco Unified Communications Manager Release 5.1 and Later

This section describes how to set up and use Personal Directory on your phone when you are connected to a Cisco Unified Communications Manager 5.0 or later. Alternately, see

the Web, page 89.

If you want to... Then...

Using Personal Directory on

Access Personal Directory (for PAB and Fast Dial codes)

Search for a PAB entry

Dial from PAB entry 1. Search for a PAB entry.

Delete a PAB entry 1. Search for a PAB entry.

1. Choose > Directory Services > Personal Address



Book (PAB) Service (exact name may vary).

2. Enter your Cisco Unified Communications Manager user ID and PIN,

then press Options > Submit.

1. Access Personal Address Book.

2. Enter search criteria and choose Options > Submit.

Note To get a complete list of your PAB entries, do not enter any search criteria,

and choose Options > Submit.

3. You can choose Options > Previous or Next to move through listings.

4. Scroll to the PAB listing that you want and press Select or .

2. Scroll to the listing and press Select or .

3. Press Dial.

4. Scroll to the number that you want to dial and press OK.

5. Press OK again to dial the number.

2. Scroll to the listing and press Select or .

3. Choose Options >Delete.

4. Press OK to confirm the deletion or Cancel.

Edit a PAB entry 1. Search for a PAB entry.

2. Scroll to the listing and press Select or .

3. Choose Options > Edit to modify a name or mail address.

4. If necessary, choose Options > Phones to modify a phone number.

5. Press Update.

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If you want to... Then...

Add a new PAB entry 1. Access Personal Address Book.

2. Access the Search page and choose Options > Submit. (You do not need

to input search information first.)

3. Choose Options > New.

4. Use the keypad to enter a name or nickname.

5. Press Phones and use the keypad to enter phone numbers. Be sure to

include any necessary access codes such as a 9 or 1.

6. Press Submit to add the entry to the database.

Using Call Logs and Directories

Assign a Fast Dial code to a PAB entry

Add a new Fast Dial code (not using a PAB entry)

Search for Fast Dial codes

Place a call using a Fast Dial code

Delete a Fast Dial code

1. Search for a PAB entry.

2. Scroll to the listing and press Select or .

3. Choose Options > Fast Dial.

4. Scroll to the Fast Dial code that you want to assign to the number and

press Select or

1. Choose > Personal Address Book.

2. Select Personal Fast Dials.

3. Scroll to a Fast Dial code that is unassigned and press Select or .

4. Press Assign.

5. Enter a phone number.

6. Press Update.

1. Choose > Personal Fast Dials.

2. You can choose Options > Previous or Next to move through listings.

3. Scroll to the listing you want and press Select or .

1. Search for a Fast Dial code.

2. Scroll to the listing you want and press Select or .

3. Press Dial.

4. Choose OK to complete the action.

1. Search for a Fast Dial code.

2. Scroll to the listing you want and press Select or .

3. Choose Options > Remove.

Log out of Personal Directory

Cisco Unified Wireless IP Phone 7921G Phone Guide for Cisco Unified Communications Manager 7.0 79

1. Choose > Personal Address Book (exact name may vary).

2. Choose Logout.

Tips

• Your system administrator can provide the user ID and PIN that you need to log in to Personal Directory.

• Personal Directory automatically logs you out after a certain amount of time. This time limit can vary. Ask your system administrator for more information.

• Use the numbers on your keypad to enter characters on your phone screen. Use the Navigation button on your phone to move between input fields.

Using the Phone Book on Your Phone

You can store information (such as work phone and mobile phone numbers, and company name) for up to 100 contacts in the Phone Book on your phone.

Note You can customize the left softkey to open the Phone Book. If customized this way, the left

softkey is displayed as Ph Book. For more information, see

page 71.

Customizing the Phone Screen,

Note Your system administrator can import up to 100 contacts into your Phone Book if they are

stored in a file using XML or CSV format, such as your contacts in Microsoft Outlook or the Cisco Unified Wireless IP Phone 7920. For more information, see your system administrator.

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If you want to... Then...

Add a contact to your phone book

1. Choose > Phone Book or press Ph Book (if available).

2. Do one of the following:

–

3. At the New Contact screen, fill in contact information.

4. When finished, press Options, then choose Save to save the information,

or press Cancel.

Assign a primary number for a contact

1. Choose > Phone Book or press Ph Book (if available).

2. Highlight a contact name and choose Options > Details.

3. Select a number: work phone, home phone, mobile

phone, or other phone, and choose Options > Primary.

A (checkmark) appears next to that number.

Note The default primary number for a contact is the work phone. You can

Change the name or company information for a contact

1. Choose > Phone Book or press Ph Book (if available).

2. Highlight a contact name and press to view the details.

You may also choose Options > Details.

3. Select the information field and press Change.

4. Enter your changes. When finished, press Options, then choose Save to

save the information, or press Cancel.

Change a phone number for a contact

1. Choose > Phone Book or press Ph Book (if available).

2. Highlight a contact name and press to view the details.

You may also choose Options > Details.

3. Select a number: work phone, home phone, mobile

phone, or other phone, and choose Options > Change.

4. Enter your changes. When finished, press Options, then choose Save to save the information, or press Cancel.

Using Call Logs and Directories

Press New (if Phone Book is empty).

Choose Options > New (if Phone Book is not empty).

assign any number as the primary number.

Cisco Unified Wireless IP Phone 7921G Phone Guide for Cisco Unified Communications Manager 7.0 81

If you want to... Then...

Search for a contact in your phone book

1. Choose > Phone Book or press Ph Book (if available).

2. Choose Options > Mode and enter the text to search. You can search for

first name, last name, nickname, and company name.

Note You can enter search text in one of two ways: by pressing a key one or

Choose Options > Mode again to change the way you enter search text.

Remove a contact from the phone book

1. Choose > Phone Book or press Ph Book (if available).

2. Highlight a contact name and choose Options > Delete.

The contact is removed and the speed dial for this contact number will be unassigned.

Dial the primary phone number for a contact

1. Choose > Phone Book or press Ph Book (if available).

2. Highlight a contact name. The primary phone number for this contact is

displayed on the lower left. To dial this number, press > Dial.

Note The default primary number for a contact is the work phone. You can

Dial any phone number for a contact

Clear all entries from your phone book

Copy a phone number from a call log or directory to a new phone book contact

1. Choose > Phone Book or press Ph Book (if available).

2. Highlight a contact name, then do one of the following:

–

1. Choose > Phone Book or press Ph Book (if available).

2. Press Options and select DeleteAll.

1. Choose > Missed Calls, or Received Calls, or Placed Calls.

2. Scroll to a phone number, choose Options > Store > New Contact. The

Store Contact screen appears.

3. Enter the information for: First Name, Last Name, Nickname, and Company.

4. When finished, choose Options > Save, then select the phone type to store the number.

more times until you see the letter or number you need, or by having possible matches automatically display after pressing one or more keys (predictive text).

or Options

change the primary number to be any number for this contact.

Scroll left or right until you see the icon for the phone number you wish to dial:

work phone, home phone, mobile



phone, or other phone.

Choose Options > Details, highlight a phone number, and press or Options > Dial.

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If you want to... Then...

Copy a phone number from a call log or directory to an existing phone book contact

1. Choose > Missed Calls, or Received Calls, or Placed Calls.

2. Scroll to a phone number, choose Options > Store > Use Existing

Contact.

3. On the Phone Book contacts list, highlight a name.

4. Select the phone type to store the number.

Assign a speed dial to a contact number in your phone book (from the Speed Dial screen)

1. Choose > Speed Dials.

2. Highlight an unassigned speed dial and press Assign. A list of Phone

Book contacts appears.

3. Highlight a name. Choose the primary number, or scroll left or right to

choose another number, then press Select. The selected number is assigned to the speed dial.

Note Speed dial 1 is always assigned to voicemail. You cannot remove or

reassign this speed dial.

Note To make a speed-dial call, see Placing a Call—Additional Options,

page 33.

Assign a speed dial to a contact number in your phone book (from the main phone screen)

1. Press and hold an unassigned speed-dial number for about two seconds,

then press Yes . The Phone Book main screen appears.

2. Highlight a contact and press Select to assign the speed dial to the

primary number.

Unassign a speed dial 1. Choose > Speed Dials.

2. Highlight the assigned speed dial and press Delete.

3. Press Yes to confirm, or No to cancel.

Using Call Logs and Directories

Tips

• After you assign a speed dial to a contact number, a speed dial icon and number appear underneath the phone number in the contact details.

• You can store up to 100 contacts in the Phone Book, but can only assign 99 speed dials because speed dial 1 is reserved for voicemail.

• If you have contact information stored in another location (for example, in Microsoft Outlook or the Cisco Unified Wireless IP Phone 7920), ask your system administrator whether the file can be imported into your Phone Book.

Cisco Unified Wireless IP Phone 7921G Phone Guide for Cisco Unified Communications Manager 7.0 83

Accessing Voice Messages

When the phone displays “You Have VoiceMail” or a red blinking light, you can access your messages from your phone.

Note Your company determines the voice message service that your phone system uses. For the most

accurate and detailed information, refer to the documentation that came with your voice message service.

If you want to... Then...

Set up and personalize your voice message service

Check for your new voice messages

Listen to your voice messages or access the voice message system menu

Send a call to your voice message system

1. Press Message or press and hold .

2. Follow the voice instructions.

Note If you changed the left softkey on the main phone screen to Phone

Book, the Message softkey will not be available. For more information, see Customizing the Phone Screen, page 71.

Look at your phone for these indicators:

• A red blinking light

• A text message, “You Have VoiceMail”

• A flashing message waiting icon next to your directory

number in Line View.

1. Press Message or press and hold .

2. Enter your voice message password.

3. Follow the voice instructions to listen to your messages.

Note If you changed the left softkey on the main phone screen to Phone

Book, the Message softkey will not be available. For more information, see

Customizing the Phone Screen, page 71.

Press iDivert.

The iDivert feature automatically transfers a call (including a ringing or held call) to your voice message system. Callers will hear your voice message greeting and can leave you a message.

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Accessing Your User Options Web Pages

Your wireless IP phone is a network device that can share information with other network devices in your company, including your personal computer. You can use your computer to log in to your

Unified Communications Manager User Options web pages, where you can control features,

Cisco settings, and services for your wireless

• Cisco Unified CallManager Release 4.3 and Later User Options Web Pages, page 85

• Cisco Unified Communications Manager Release 5.1 and Later User Options Web Pages, page 87

Cisco Unified CallManager Release 4.3 and Later User Options Web Pages

This section describes how to access your User Options web pages and how to subscribe to phone services when you are connected to a Cisco Unified CallManager 4.3 or later system. For more details about the features you can configure and the phone services to which you can subscribe, refer to

Customizing Your Cisco IP Phone on the Web

http://www.cisco.com/en/US/products/hw/phones/ps379/products_user_guide_list.html

Use these sections for more information about:

• Logging In to the User Options Web Pages, page 85

• Subscribing to Phone Services, page 86

IP phone. This section includes information for:

at the following URL:

Logging In to the User Options Web Pages

This section describes how to log in and select a phone device for Cisco Unified CallManager Release

4.1 or later User Options web pages.

If you want to... Then do this...

Select a device after logging in

Cisco Unified Wireless IP Phone 7921G Phone Guide for Cisco Unified Communications Manager 7.0 85

1. Obtain a User Options URL, user ID, and default password from your

system administrator.

2. Open a web browser on your computer, enter the URL, and log on.

The Cisco Unified CallManager User Options main web page displays.

1. From the general menu, select your device type (phone model) in the “Select a device” drop-down list. The context-sensitive menu appears with options appropriate for the wireless IP phone.

2. Make changes to the options for your wireless IP phone.

Tips for Navigating the User Options Web Pages

• Select your device from the menu page to see all of your options.

• Click Update to apply and save your changes.

• Click Return to the Menu to get back to the context-sensitive menu.

• Click Log Off to exit the User pages.

Subscribing to Phone Services

Before you can access subscription phone services on your phone, you need to subscribe to them by using your computer to access the User Options web pages. See

Web Pages, page 87.

Phone services can include:

• Web-based information, such as stock quotes, movie listings, and weather reports

• Network data, such as corporate calendars and searchable directories

• Phone features, such as the Fast Dial service and a Personal Address Book

Refer to the following table for more information.

If you want to... Then, do this after you log in and select your device type...

Accessing Your User Options

Subscribe to a service 1. From the main menu, choose Configure your Cisco IP Phone Services.

2. Select a service from the “Available Services” drop-down list and click

Continue.

3. Enter more information upon request (such as a zip code or PIN).

4. Click Subscribe.

Change or end subscriptions

Access a service on your phone

Learn how to use phone services

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1. From the main menu, choose Configure your Cisco IP Phone Services.

2. Click a service in the “Your Subscribed Services” panel.

3. Click Update after making changes, or click Unsubscribe.

1. Choose (Services) > (Service Name).

2. Select the service that you want.

Refer to Customizing Your Cisco IP Phone on the Web:

http://www.cisco.com/en/US/products/hw/phones/ps379/products_user_guid e_list.html

Accessing Your User Options Web Pages

Cisco Unified Communications Manager Release 5.1 and Later User Options Web Pages

This section describes how to access your User Options web pages and how to subscribe to phone services when you are connected to a Cisco Unified Communications Manager 5.1 or later system. Use these sections for more details about accessing the User Options web pages and configuring features and subscribing to phone services:

• Accessing Your User Options Web Pages, page 87

• Configuring Features and Services on the Web, page 88

Accessing Your User Options Web Pages

This section describes how to log in and select a phone device for Cisco Unified Communications Manager Release 5.1 or later User Options web pages.

If you want to... Then do this...

Select a device after logging in

Configure user features Choose User Options drop-down button to access these features:

1. Obtain a User Options URL, user ID, and default password from your system administrator.

2. Open a web browser on your computer, enter the URL, and log on.

3. If prompted to accept security settings, click Yes or Install

Certificate.

The Cisco Unified Communications Manager User Options main web page displays. From this page, you can choose User Options to access User Settings, Directory features, a Personal Address Book, and Fast Dials.

To access phone-specific options, select a device (see below).

1. After you have logged in to your User Options web pages, choose User Options > Device.

The Device Configuration page displays.

2. If you have multiple devices assigned to you, verify that the appropriate device (phone model or Extension Mobility profile) is selected. If necessary, choose another device from the Name drop-down menu.

• User Settings

• Directory

• Personal Address Book

• Fast Dials

Cisco Unified Wireless IP Phone 7921G Phone Guide for Cisco Unified Communications Manager 7.0 87

If you want to... Then do this...

Configure phone settings Choose toolbar buttons to access these phone-specific options:

• Line settings

• Speed dials

• Phone services

• Service URL

Return to the Device Configuration page

Choose User Options > Device from any page to verify that you are configuring the correct device or to change devices.

Tip

Use the Device Configuration page to access all of the configuration options available for your phone (other pages might not provide access to all options).

Configuring Features and Services on the Web

These topics describe how to configure features and services from your User Options web pages after logging in. See

• Setting Up Speed Dials on the Web, page 88

• Using Personal Directory on the Web, page 89

• Setting Up Phone Services on the Web, page 92

• Controlling User Settings on the Web, page 93

• Controlling Line Settings on the Web, page 94

• Using Cisco WebDialer, page 95

Accessing Your User Options Web Pages, page 87.

Setting Up Speed Dials on the Web

Depending on configuration, your phone can support several speed-dial features that are set up from the web:

• Line View Speed Dials

• Abbreviated Dials

• Fast Dials

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Accessing Your User Options Web Pages

Note For help using speed-dial features, see Speed Dialing, page 50.

If you want to... Then do this after you log in...

Set up Line View speed-dial numbers

Set up Abbreviated Dials

Set up Fast Dials See Configuring Fast Dials on the Web, page 90.

1. Select the name for the Cisco Unified Wireless IP Phone 7921G device.

2. Click Speed Dials.

3. Enter a phone number as you would dial it.

4. Enter a label for the speed-dial number that is 11 characters or less.

5. Click Save

Note If you have speed dials configured in your Line View, the speed-dial label

appears next to the icon.

1. Select the name for the Cisco Unified Wireless IP Phone 7921G device.

2. Click Speed Dials.

3. Enter a phone number as you would dial it and label for an Abbreviated

Dialing code.

4. Click Save.

Note Make note of the number for the Abbreviated Dialing Code. Use this code

with Options > AbbrDial to access the speed-dial number.

You can also set up Fast Dials on your phone. See the Using Personal Directory

on Your Phone, page 77.

Tips

• You can have up to six numbers appear in your Line View screen (a combination of line and speed dial numbers).

• If your speed dial label contains more than 11 characters, use a shorter label because labels are

shortened from the left. For example, “Customer Service” displays as ".....er Service".

Using Personal Directory on the Web

The Personal Directory feature set that you can access on your computer consists of:

• A Personal Address Book (PAB)

• Fast Dials

• The Address Book Synchronization Tool (TABSynch)

Cisco Unified Wireless IP Phone 7921G Phone Guide for Cisco Unified Communications Manager 7.0 89

Note You can also access PAB and Fast Dials from your phone. See Using Personal Directory on

Your Phone, page 77.

Using Your Personal Address Book on the Web

This section describes how to use your PAB from your User Options web pages.

If you want to... Then, do this after you log in...

Add a new PAB entry 1. Choose User Options > Personal Address Book.

2. Click Add New.

3. Enter information for the entry.

4. Click Save.

Search for a PAB entry 1. Choose User Options > Personal Address Book.

2. Specify search information and click Find.

Note To locate all entries, leave search information blank and click Find.

Edit a PAB entry 1. Search for a PAB entry.

2. Click a name or nickname.

3. Edit the entry as needed and click Save.

Delete a PAB entry 1. Search for a PAB entry.

2. Select one or more entries.

3. Click Delete Selected.

Configuring Fast Dials on the Web

This section describes how to assign Fast Dials from your User Options web pages.

If you want to... Then, do this after you log in...

Assign a Fast Dial code to a PAB entry

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1. Create a PAB entry. See Using Your Personal Address Book on the

Web, page 90.

2. Choose User Options > Fast Dials.

3. Click Add New.

4. Change the Fast Dial code, if desired.

5. Use the Search Options area to find the appropriate PAB entry.

6. Click a phone number in the Search Results area.

7. Click Save.

If you want to... Then, do this after you log in...

Assign a Fast Dial code to a phone number (without using a PAB entry)

Search for a Fast Dial entry

Edit a Fast Dial phone number

Delete a Fast Dial entry 1. Search for a Fast Dial.

1. Choose User Options > Fast Dials.

2. Click Add New.

3. Change the Fast Dial code, if desired.

4. Enter a phone number.

5. Click Save.

1. Choose User Options > Fast Dials.

2. Specify search information and click Find.

1. Choose User Options > Fast Dials.

2. Search for the Fast Dial entry that you want to edit.

3. Click a component of the entry.

4. Change the phone number.

5. Click Save.

2. Select one or more entries.

3. Click Delete Selected.

Accessing Your User Options Web Pages

Tips,

• You can create up to 500 Fast Dial and PAB entries.

• You can create a new Fast Dial entry without using a PAB entry. Such Fast Dial entries, which are

labeled “raw” in the User Options web pages, do not display a configurable text label.

Using the Address Book Synchronization Tool

You can use the Address Book Synchronization tool (TABSynch) to synchronize your existing Microsoft Windows Address Book (if applicable) with your PAB. Then you can access entries from your Microsoft Windows Address Book on your wireless system administrator can give you access to TABSynch and provide detailed instructions.

Cisco Unified Wireless IP Phone 7921G Phone Guide for Cisco Unified Communications Manager 7.0 91

IP phone and User Options web pages. Your

Setting Up Phone Services on the Web

Phone services can include special phone features, network data, and web-based information (such as stock quotes and movie listings). You must first subscribe to a phone service before accessing it on your phone.

If you want to... Then do this after you log in...

Subscribe to a service 1. Select the name for the Cisco Unified Wireless IP Phone 7921G device.

2. Click Phone Services.

3. Click Add New.

4. Choose a service from the drop-down list and click Next.

5. Change the service label and/or enter additional service information, if

available (optional).

Note If the label contains more than 11 characters, use a shorter name

because labels are shortened from the left . For example, "Customer

Service" displays as ".....er Service"

6. Click Save.

Search for services 1. Select a device.

2. Click Phone Services.

3. Click Find.

Change or end services 1. Search for services.

2. Select one or more entries.

3. Click Delete Selected.

Change a service name 1. Search for services.

2. Click on the service name.

3. Change the information and click Save.

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Cisco CP7921GAK9RF User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Cisco Unified Wireless IP Phone 7921G Phone Guide for Cisco Unified Communications Manager 7.0

Contents

Common Phone Tasks

Using the Phone

Shortcut Keys and Buttons

Softkey Definitions

Entering Text

Phone Screen Icons

Getting Started

Using this Guide

Finding Additional Information

Safety and Performance Information

Cisco Product Security Overview

Accessibility Features

Connecting Your Phone

Installing or Removing the Phone Battery

Charging the Phone Battery

Using the AC Power Supply to Charge the Battery

Using the USB Cable and USB Port on the PC to Charge the Battery

Powering On the Phone

Setting Username and Passwords

Entering and Editing Text

Accessories for the Cisco Unified Wireless IP Phone 7921G

Headset Information

Securing the Phone with a Lock Set and Cable Lock

An Overview of Your Phone

Understanding Buttons and Hardware

Understanding Phone Screen Features

Understanding the Home Screen Display

Understanding Feature Buttons and Menus

Accessing the Help System on Your Phone

Using Phone Buttons

Understanding Lines vs. Calls

Understanding Line and Call Icons

Understanding Out-of-Range Alerts

Understanding Feature Availability

Cleaning the Phone

Basic Call Handling

Answering a Call

Ending a Call

Using Hold and Resume

Using Mute

Switching Between Multiple Calls

Switching an In-Progress Call to Another Phone

Transferring Calls

Forwarding Calls to Another Number

Using Do Not Disturb

Making Conference Calls

Using Conference Features

Using Conference

Using Join

Using cBarge

Using Meet-Me

Viewing or Removing Conference Participants

Placing or Receiving Intercom Calls

Advanced Call Handling

Speed Dialing

Using Speed Dial and Fast Dial

Picking Up a Redirected Call on Your Phone

Storing and Retrieving Parked Calls

Logging Out of Hunt Groups

Using a Shared Line

Understanding Shared Lines

Using Barge to Add Yourself to a Shared-Line Call

Understanding Barge Features

Using Barge Features

Preventing Others from Viewing or Joining a Shared-Line Call

Using BLF to Determine a Line State

Making and Receiving Secure Calls

Tracing Suspicious Calls

Prioritizing Critical Calls

Using Cisco Extension Mobility

Managing Business Calls Using a Single Phone Number

Using the Application Button

Using the Push to Talk Service

Using a Handset, Headset, and Speakerphone