Cisco CP7910GRF User Manual
User Guide
Cisco Unified IP Phone User Guide for Cisco CallManager Express 3.2
and Later
1 Cisco Unified IP Phone 7902G for Cisco CallManager Express 3.2 and Later
2 Cisco Unified IP Phone 7905G and Cisco Unified IP Phone 7912 for Cisco CallManager Express
3.2 and Later
3 Cisco Unified IP Phone 7910G for Cisco CallManager Express 3.2 and Later
4 Cisco Unified IP Phone 7914 Expansion Module for Cisco CallManager Express 3.2 and Later
5 Cisco Unified IP Phone 7935 Conference Station and Cisco Unified IP Phone 7936 Conference
Station for Cisco CallManager Express Services 3.2 and Later
7 Cisco Unified IP Phone 7960G and Cisco Unified IP Phone 7940G for Cisco CallManager
Express 3.2 and Later
8 Cisco CallManager Express Functionality, by Cisco Unified IP Phone Model Number
1 Cisco Unified IP Phone 7902G for Cisco CallManager Express 3.2 and
Later
Button Legend
Feature Function
Cisco Unified IP phone model
1
type
Paper label and plastic cover Used to display your phone number.
2
Feature buttons:
3
Redial
Transfer
Conference
Messages
Shows the Cisco Unified IP phone model number.
Enables you to engage the Redial, Transfer, Conference, and Messages functions.
2
Feature Function
Volume button Increases or decreases handset volume. Also controls the on-hook ring volume.
4
Hold button Places an active call on hold. Resumes a held call.
5
Menu button Not in use.
6
Keypad Functions like a traditional telephone keypad.
7
Handset with indicator light Functions like a traditional handset. The light strip at the top of the handset blinks when
8
the phone rings and remains lit to announce a new voice-mail message. (Functionality
will vary depending on your message system.)
Operating Your Cisco Unified IP Phone
Place a Call
Use one of the following methods to place a call:
• Lift the handset and dial a number.
• Lift the handset and press the Redial button.
Answer a Call
• Lift the handset.
End a Call
• Hang up the handset.
Redial a Number
To redial the most recently dialed number:
1. Lift the handset.
2. Press the Redial button.
Hold a Call
To place a call on hold:
• Press the Hold button.
To retrieve a held call:
• Press the Hold button.
3
Manage Call Waiting
If you are on a call when a second call comes in, you will hear a call-waiting tone or see a flashing indicator light on the handset
rest, depending on the configuration of your phone.
To answer the new call:
• Press the Hold button. The original call is placed on hold.
To return to the original call:
• Press the Hold button again.
You may continue to use the Hold button to switch between the calls.
Retrieve Voice-Mail Messages
Press the Messages button and follow the voice instructions.
Note The light strip at the top of the handset blinks when the phone rings and remains lit to announce arriv al of a new
voice-mail message. (Functionality will vary depending on your message system.)
Setting and Adjusting Your Cisco Unified IP Phone
Adjust the Volume for the Current Call
• Press the Up or Down Volume button while the handset is in use.
Adjust the Ring Volume
• Press the Up or Down Volume button while the handset is in its cradle.
Using Cisco CallManager Express 3.2 and Later Features
Transfer a Call
Transfer a selected call to another number in one of two ways:
• Blind transfer—Immediately redirects the call without allowing you to speak to the transfer recipient (the person to whom
you are transferring the call).
• Consult transfer—Redirects the call after first allowing you to speak to the transfer recipient.
To transfer a call, perform the following steps:
1. During a call, press the Transfer button. The call is placed on hold.
2. Dial the number to which you want to transfer the call.
3. To make a blind transfer:
–
Hang up the handset or press the Transfer button when you hear the line ringing.
To make a consult transfer:
–
W ait for the call to be answered. Speak to the transfer recipient. Then press the Transfer button or hang up the handset.
–
To cancel your consult call transfer attempt and reconnect to the original caller, press the Hold button.
4
Forward All Calls
To forward all of your incoming calls to another number, perform the following steps:
1. Lift the handset and press **1.
You will hear a short confirmation tone.
2. Dial the phone number to which you want to forward your calls. Dial the number exactly as you would if you were placing
a call to that number. Remember to include locally required prefix numbers.
3. Hang up the handset.
To cancel call forwarding, perform the following steps:
1. Lift the handset and press **2.
A short confirmation tone means that call forwarding is no longer in effect.
2. Hang up the handset.
Place a Conference Call
To initiate a three-party conference call, perform the following steps:
1. During a call, press the Conference button to open a new line and put the first party on hold.
2. Place a call to another number.
3. When the call connects, press the Conference button again to add the new party to the existing call with the first party.
To establish a conference call between second- and third-party calls to a Cisco Unified IP phone, one active and the other on
hold:
• Press the Conference button on the Cisco Unified IP phone.
End a Conference Call
• To end the conference call, hang up the handset.
Note Once the conference call initiator disconnects, the conference call is terminated.
Alternate Methods to End a Conference Call
Call initiators may use one of the following methods (Functionality will vary according to your system config uration.):
• To end the conference but remain connected to the most recent call, press the Conference button. The older call is placed
on hold.
• To disconnect from the conference, hang up the handset. The other parties will remain on the conference call.
Use Audio Paging
Audio paging provides a one-way voice path to the phones that have been designated to receive paging. It does not have a
press-to-answer option.
To use the paging function for paging a group, perform the following steps:
1. Select an available phone line by lifting the handset. Listen for the dial tone.
2. Dial the designated paging group number.
Each idle IP phone that has been configured with the paging number answers automatically using its speakerphone mode,
and the phone displays the caller ID.
3. When you finish speaking your message and hang up, the phones are returned to their idle states.
5
2 Cisco Unified IP Phone 7905G and Cisco Unified IP Phone 7912 for
Cisco CallManager Express 3.2 and Later
Button Legend
2 1
9
8
3
4
5
6
7
21276
Feature Function
Cisco Unified IP phone model
1
type
LCD screen Displays information such as line/call status, phone number, and soft key tabs.
2
Soft keys Engage the functions displayed on the corresponding LCD tabs.
3
Navigation button Scrolls through text and selects features that are displayed on the LCD screen. Provides
4
Menu button Provides access to phone services.
5
Hold button Places an active call on hold. Resumes a held call.
6
Keypad Functions like a traditional telephone keypad.
7
Shows the Cisco Unified IP phone model number.
shortcut access to the Speed Dial menu when the phone is idle.
6
Feature Function
Volume button Increases or decreases handset volume and on-hook ring volume.
8
Handset with indicator light Functions like a traditional handset.
9
Soft Key Legend
Your Cisco Unified IP phone is equipped with soft keys that point to feature options displayed along the bottom of the LCD
screen. Soft keys change according to the state of the phone. Use the soft keys to engage any of the functions displayed on the
corresponding LCD tabs.
The following is a comprehensive list of soft keys offered on the Cisco Unified IP Phone 7905G and the Cisco Unified IP Phone
7912G. Functionality will vary according to your system configuration.
Soft Key Description
<< or >> Navigates to edit characters. Use the backspace soft key to erase digits that were entered
incorrectly.
Acct Consult your administrator on the use of this soft key.
Callback Notifies callers that the called line is free.
Cancel Cancels the last selection.
CFwdALL Forwards all calls.
Clear Clears directory history.
Confrn Connects callers to a conference call.
Delete Deletes selected number.
Dial Dials the displayed number.
Directories Provides access to phone directories.
DND Activates the Do-Not-Disturb feature.
Down Decreases the LCD screen contrast.
EditDial Selects a number and activates the cursor for editing.
EndCall Ends the current call.
Exit Exits from the cu rrent selec tion or screen.
Flash Provides hookflash fu nctionality for three-way ca lling and call-waiting services
provided by the PSTN or Centrex service.
GPickUp Selectively picks up calls coming into a phone number that is a member of a pickup
group.
Login Provides PIN-controlled access to restricted phone features. Contact your local
administrator for additional instructions.
Message Dials the local voice-mail system.
Monitor Enables the user to switch from the handset to the speaker to listen to a call hands-free.
Monoff Enables the user to switch from the speaker to the handset and continue talking on the
call.
7
Soft Key Description
more Scrolls through additional soft key options (for example, use the more soft key to locate
the DND soft key).
Mute Toggles muting on and off.
NewCall Opens a new line on the speakerphone to place a call.
Ok Confirms the selection.
Park Forwards calls to a location from which the call can be retrieved by anyone in the
system.
PickUp Selectively picks up calls coming into another extension.
Play Plays the ring sound sample.
Redial Redials the last number dialed.
Restore Consult your administrator on the use of this soft key.
Resume Returns to an active call.
Save Saves the last change.
Search Initiates a search in the local directory.
Select Selects the highlighted option.
Settings Provides access to phone settings such as display contrast, ring volume, and
ring type.
Trnsfer Transfers selected calls to an alternate number.
Up Increases the LCD screen contrast.
Operating Your Cisco Unified IP Phone
Place a Call
Use one of the following methods to place a call:
• Lift the handset and dial a number on the keypad.
• Press the NewCall soft key and dial a number on the keypad.
• Press the Redial soft key.
• Dial the number with the phone on hook. Then press the Dial soft key or lift the handset.
Note Use the backspace (<<) soft key to erase digits that were entered incorrectly.
Answer a Call
• Lift the handset.
End a Call
Use one of the following methods to end a call:
• Hang up the handset.
• Press the EndCall soft key.
Redial a Number
To redial the most recently dialed number, perform the following steps:
1. Lift the handset.
8
2. Press the Redial soft key.
Hold a Call
To place a call on hold:
• Press the Hold button.
To retrieve a held call:
• Press the Hold button again.
Note Because the hold feature can generate music or a beeping tone, avoid using hold when dialed into a remote conference
system. Simple three-party conferences that are created locally on you r phone can safely be placed on hold without
introducing music or beeps into the conference.
Mute a Call
To mute an active call so that the other parties cannot hear you speak:
• Press the Mute soft key. The Mute soft key automatically lights, indicating that the other party cannot hear you.
To disengage mute and rejoin the call:
• Press the Mute soft key again, or lift the handset if you are using mute along with the monitor function.
Note The mute feature does not generate music or a beeping tone.
Manage Call Waiting
If you are on a call when a second call comes in, you will hear a call-waiting tone or see a flashing indicator light on the handset
rest, depending on the configuration of your phone.
To answer the new call:
• Press the Hold button. The original call is placed on hold.
To return to the original call:
• Press the Hold button again.
You may continue to use the Hold button to switch between the calls.
Retrieve Voice-Mail Messages
• Press the Message soft key, and follow the voice instructions.
Alternate Method to Retrieve Voice-Mail Messages
To retrieve voice-mail messages, perform the following st eps:
1. Select an available Cisco Unified IP phone line by lifting the handset. Listen for the dia l tone.
2. Press the Menu button.
3. Press 1 on the keypad, or use the Navigation butto n to locate Messages in the list of options.
4. Press the Select soft key.
5. Follow the voice instructions, or press the Exit soft key to return to the previous directory menu.
Note The light strip at the top of the handset blinks when the phone rings and remains l it to announce arrival of a new
voice-mail message. (Functionality will vary depending on your message system.)
9
Setting and Adjusting Your Cisco Unified IP Phone
Adjust the Volume for the Current Call
• Press the Up or Down Volume button while the handset is in use.
Adjust the Ring Volume
• Press the Up or Down Volume button while the handset is in its cradle.
Select the Ring Type
To change the ring type, perform the following steps:
1. Press the Menu button.
2. Press 3 on the keypad, or use the Navigation button to locate Settings and then press the Select soft key.
3. Use the Navigation button to scroll through the options. Use the Select soft key to select ring type.
–
Use the Navigation button to scroll through the ring types.
–
Use the Play soft key to play the ring sound sample.
4. When you find the ring you want, press the Select soft key.
5. Press the Ok soft key save your ring selection, or press the Cancel soft key to exit to the previous menu without changing
the setting.
6. Press the Exit soft key to return to the previous directory menu.
Adjust the Display Contrast
To adjust the display contrast, perform the following steps:
1. Press the Menu button.
2. Press 3 on the keypad, or use the Navigation button to locate Settings and then press the Select soft key.
3. Use the Navigation button to scroll through the available settings. Locate Contrast and press the Select soft key.
4. Press the Up or Down soft key to increase or decrease the screen contrast.
5. Press the Ok soft key to select your contrast setting.
6. Press the Save soft key to save the setting, or press Cancel to exit to the previous menu without changing the setting.
7. Press the Exit soft key to return to the main directory menu.
Using Cisco CallManager Express 3.2 and Later Features
Divert Incoming Calls
To forward any incoming call to the call-forward destination set on the Cisco Unified IP phone:
• Press the DND soft key.
Note If the call-forward destination is not set, pressing the DND soft key will disable the ringer.
10
Park a Call
Call park allows a phone user to place a call on hold at a designated parking spot from which the call can be retrieved by anyone
on the system. To park a call:
• Press the Park soft key
The Cisco Unified CallManager Express system will automatically select an available call part slot and display the number
on the Cisco Unified IP phone screen.
To park a call to a specific call part slot:
• Press the transfer button followed by the call part slot number provided by your local administrator.
To retrieve a parked call, use one of the following methods:
• If your phone receives a call park notification, press the PickUp soft key followed by the asterisk (*).
• Press the PickUp soft key followed by the call part slot number.
Note Contact your local administrator for your call part slot number.
Call-Blocking (Toll Bar) Override
Call blocking prevents unauthorized use of phones. It is implemented by matching a pattern of specified digits during a specified
time of day and day of week or date. The call-blocking override feature allows indivi dual phone users to override the call
blocking that has been defined.
To place calls when call-blocking is enabled, perform the following steps:
1. Press the Login soft key on the Cisco Unified IP phone.
2. Enter the PIN that is associated with the phone.
Note Contact your local system administrator for your personal identification number (PIN).
Transfer a Call
Transfer a selected call to another number in one of two ways:
• Blind transfer—Immediately redirects the call without allowing you to speak to the transfer recipient (the person to whom
you are transferring the call).
• Consult transfer—Redirects the call after first allowing you to speak to the transfer recipient.
To transfer a call, perform the following steps:
1. During a call, press the Trnsfer soft key. The call is placed on hold.
2. Dial the number to which you want to transfer the call.
3. To make a blind transfer:
–
Hang up the handset once you hear the line ringing.
To make a consult transfer:
–
Wait for the call to be answered. Speak to the transfer recipient. Then press the Trnsfer button or hang up the handset.
To cancel your consult call-transfer attempt:
–
Press the EndCall soft key.
To reconnect to the original caller:
–
Press the Hold button.
11
Forward All Calls
To forward all incoming calls to another number, perform the following steps:
1. Press the CFwdALL soft key. You will hear a confirmation beep.
2. Dial the number to which you want to forward all your calls. Dial the number e xactly as y ou would if y ou were placing a
call to that number. Remember to include locally required prefix numbers.
3. Press the pound key (#).
The phone display will be updated to show that calls are to be forwarded.
Note To forward calls to voice mail, manually enter the voice-mail number, or use the soft key and button sequence of the
CFwdALL soft key plus the Messages button, followed by the EndCall soft key.
To cancel call forwarding, use one of the following methods:
• Hang up the handset.
• Press the CFwdALL soft key.
Pick Up Calls
To pick up a call that is on hold or is ringing at another extension, perform the following steps:
1. Press the PickUp soft key.
2. Dial the extension number of the Cisco Unified IP phone that you want to pick up.
Control of the call will be transferred to your phone.
To selectively pick up a call coming into a number that belongs to a pickup group, use one of the foll owing methods:
• Press the GPickUp soft key. If there is only one pickup group defined in the entire Cisco Unified CallManager Express
system, control of the call will be transferred to your phone.
• If the ringing telephone and your phone are in the same pickup group, press the asterisk (*) to transfer control of the call
to your phone.
• If the ringing telephone and your phone are in different pickup groups, dial the pickup group number where the phone is
ringing to transfer control of the call to your phone.
Place a Conference Call
To initiate a three-party conference call, perform the following steps:
1. During a call, press the Confrn soft key to open a new line and put the first party on hold.
2. Place a call to another number.
3. When the call connects, press the Confrn soft key again to add the new party to the existing call with the first party.
To establish a conference call between second- and third-party calls to a Cisco Unified IP phone, one active and the other on
:
hold
• Press the Confrn soft key on the Cisco Unified IP phone.
End a Conference Call
• To end the conference call, hang up the handset, or press the EndCall soft key.
Note Once the conference call initiator disconnects, the conference call is terminated.
12
Alternate Methods to End a Conference Call
Call initiators may use one of the following methods (Functionality will vary according to your system config uration.):
• To end the conference but remain connected to the most recent call, press the Confrn soft key. The older call is placed on
hold.
• To disconnect from the conference, hang up the handset. The other parties will remain on the conference call.
Program Personal Speed-Dial Buttons
Once an administrator has defined one or more speed-dial instances for a Cisco Unified IP phone, you can reprogram numbers
that are not locked or program numbers into an instance that has an empty dial string by following these steps:
1. Select an available phone line by lifting the handset, by pressing the NewCall soft key, or by pressing a line button. Listen
for the dial tone.
2. Press the pound key (#).
3. Press the Menu button, press 4 on the keypad for Speed Dial, and use the Navigation button to select the speed-dial button
that you want to program. A short beep confirms that you are starting to program this button.
4. Enter the speed-dial number. The digits will appear on the phone display when you are entering speed-dial numbers on a
Cisco Unified
To remove a speed-dial number without replacing it with a new one, press the pound key (#).
5. Hang up the handset, or press a new speed-dial button and repeat the process.
IP Phone 7905G. Use the backspace (<<) soft key to erase digits that were entered incorrectly.
Place a Call from Your Local Directory
To search your directory by name or phone number, perform the following steps:
1. Press the Menu button.
2. Press 2 on the keypad for Directories, or use the Navigation button to scroll through the menu. Press the Select soft key to
make your selection.
3. Press 5 on the keypad for Directory Services, or use the Navigation button to scroll through the menu. Press the Select soft
key to make your selection.
4. Press 1 on the keypad for Local Directory or use the Navigation button to scroll through the menu. Press the Select soft key
to make your selection.
5. Press the Up or Down scroll button to select a field. Use the keypad to enter the search data, namely, the first name, last
name, or number to be searched.
6. Press the Search soft key. The search results will be displayed.
7. Use the Up or Down scroll button to select an entry.
8. Press the Dial soft key to dial the number.
9. To exit the directory, press the Exit button.
Place a Call from Your System Speed-Dial Directory
To search your directory by name or phone number, perform the following steps:
1. Press the Menu button.
2. Press 2 on the keypad for Directories, or use the Navigation button to scroll through the menu. Press the Select soft key to
make your selection.
3. Press 5 on the keypad for Directory services, or use the Navigation button to scroll through the menu. Press the Select soft
key to make your selection.
4. Use the Navigation button to scroll through the menu. Press the Select soft key to make your selection, or
–
Press 2 on the keypad for local speed-dial.
–
Press 3 on the keypad for personal speed-dial. (Consult your administrator on the use of this soft key.)
13
5. Press the Up or Down scroll button to select a field. Use the keypad to enter the search data, namely, the first name, last
name, or number to be searched.
6. Press the Search soft key. The search results will be displayed.
7. Use the Up or Down scroll button to select an entry.
8. Press the Dial soft key to dial the number.
9. To exit the directory, press the Exit button.
View Call History
To access Cisco Unified CallManager Express phone services, including missed, received, or placed calls, perform the following
steps:
1. Press the Menu button.
2. Press 2 on the keypad, or use the Navigation button to locate Directory, and press the Select soft key.
3. Use the Navigation button to scroll through the menu. Press the Select soft key to make your selection, or
–
Press 1 on the keypad for Missed Calls.
–
Press 2 on the keypad for Received Calls.
–
Press 3 on the keypad for Placed Calls.
4. Use the Navigation button to scroll through the call list.
5. Use the Select soft key to select a phone number.
6. Press the Dial soft key to place a call, or press the Exit soft key to return to the previous directory menu.
Place a Call from Call History
To place a call to a number in the call history list, perform the following steps:
1. Use the Navigation button to scroll through the call history list.
2. Use the Select soft key to select a phone number. The digits will appear on the phone display.
3. To dial the number as it appears on the phone display:
–
Press the Dial soft key.
To edit the number on the phone display before dialing, use one of the following options:
–
Press the EditDial soft key to place the cursor at the beginning of the number on the phone display.
–
Use the keypad to edit the digits as needed. Use the backspace (<<) soft key to erase digits that were entered incorrectly.
–
Press the Dial soft key to place the call.
Clear Call History
To clear all the numbers listed in the call history, perform the following steps:
1. Press the Menu button.
2. Press 2 on the keypad, or use the Navigation button to locate the Directory, and then press the Select soft key.
3. Press the Clear soft key.
Note Selective clearing of call history lists is not supported.
14
Use Audio Paging
Audio paging provides a one-way voice path to the phones that have been designated to receive paging. It does not have a
press-to-answer option.
To use the paging function for paging a group, perform the following steps:
1. Select an available phone line by lifting the handset, by pressing the NewCall soft key, or by pressing a button. Listen for
the dial tone.
2. Dial the designated paging group number.
Each idle IP phone that has been configured with the paging number automatically answers in speakerphone mode, and the
phone displays the caller ID.
3. When you finish speaking your message and hang up, the phones are returned to their idle states.
Activate Do Not Disturb (DND)
For visual call alerting and information without audible ringing, use DND. Calls receive normal cal l-forward -busy and
no-answer treatment.
To activate the Do-Not-Disturb feature, perform the following steps:
1. Press the more soft key to locate the DND soft key.
2. Press the DND soft key. A display text message will indicate that the phone is in Do-Not-D isturb mode.
Note Pressing the DND soft key immediately forwards the call to the call-forward destination set on the phone. If the
call-forward destination is not set, pressing the DND soft key will disable the ringer.
To deactivate the Do-Not-Disturb feature, repeat Steps 1 and 2.
15
3 Cisco Unified IP Phone 7910G for Cisco CallManager Express 3.2 and
Later
Button Legend
Feature Function
Cisco Unified IP phone model
1
type
Footstand adjustment Allows you to adjust the angle of the phone base.
2
Msgs button Allows you to access voice-mail messages.
3
Conf button Allows you to initiate a co nference call.
4
Forward button Redirects all calls to another number.
5
Redial button Automatically redials the last number dialed.
6
Speaker button Toggles the speaker on and off.
7
Mute button Toggles the muting on and off.
8
Volume button Increases or decreases the handset, speaker, or ring volume and adjusts the LCD
9
Speed buttons Allows you to call a number quickly.
10
Keypad Functions like a traditional telephone keypad.
11
Handset with indicator light Functions like a traditional handset.
12
LCD screen Displays information such as line/call status, phone number, and soft key tabs.
13
Line button Opens a new line.
14
Hold button Places an active call on hold. Resumes a held call.
15
Transfer button Transfers the current call to a different number.
16
Settings button Adjusts handset, speaker, and ring volume, ring type, and contrast on the LCD screen.
17
Shows the Cisco Unified IP phone model number.
contrast.
16
Settings
To adjust your Cisco Unified IP phone settings menu displayed on the LCD screen, use one of the following methods:
• Press the Settings button to access the menu.
• Press the Volume button to navigate through the list.
The following is a comprehensive list of settings and associated keypad numbers. Functionality will vary a ccording to you r
system configuration.
Setting Number Setting
1
2
3
4
5
6
7
8
Handset volume
Speaker volume
Ring volume
Model info
LCD contrast
Network configuration
Ring type
Timers
Operating Your Cisco Unified IP Phone
Place a Call
Use one of the following methods to place a call:
• Lift the handset and dial a number.
• Press the Line button and dial a number.
• Press the Speaker button and dial a number. The Mute button automatically lights, indicating that the called party cannot
hear you.
Note The Cisco Unified IP Phone 7910G does not support two-way speakerphone operation. The Speaker button provides a
hands-free listen-only mode that allows you to hear a phone conversation or messages, but does not permit you to be
heard. To speak to the other party, you must use the handset. If you are using the handset, the Mute button can be
toggled on and off to mute and activate the handset microphone.
• Press a Speed button.
Answer a Call
• Lift the handset.
End a Call
Use one of the following methods to end a call:
• Hang up the handset.
• Press the Speaker button (if using the speaker).
• Press the Line button.
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