Cisco Systems CP6921CK9 User Manual

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Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 7.1 (SCCP)

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Text Part Number: OL-19025-01

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The following information is for FCC compl to part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio-frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference, in which case users will be required to correct the interference at their own expense.

The following information is for FCC compliance of Class B devices: Th installed in accordance with Cisco’s installation instructions, it may cause interference with radio and television reception. This equipment has been tested and found to comply with the limits for a Class B digital device in accordance with the specifications in part 15 of the FCC rules. These specifications are designed to provide reasonable protection against such interference in a residential installation. However, there is no guarantee that interference will not occur in a particular installation.

Modifying the equipment without Cisco’s written authorization may resu devices. In that event, your right to use the equipment may be limited by FCC regulations, and you may be required to correct any interference to radio or television communications at your own expense.

You can determine whether your equipment is causing interference by peripheral devices. If the equipment causes interference to radio or television reception, try to correct the interference by using one or more of the following measures:

• Turn the television or radio antenna unti

• Move the equipment to one side or the other of the television or radio.

• Move the equipment farther away f

• Plug the equipment into an outlet that is on a different circuit from the television or radio. (That is, make certain the equip controlled by different circuit breakers or fuses.)

Modifications to this product not authorized by Cisco Systems, Inc. could void the FCC approval and negate your authority to operate the product.

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iance of Class A devices: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant

e equipment described in this manual generates and may radiate radio-frequency energy. If it is not

lt in the equipment no longer complying with FCC requirements for Class A or Class B digital

turning it off. If the interference stops, it was probably caused by the Cisco equipment or one of its

l the interference stops.

rom the television or radio.

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Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 7.1 (SCCP)

k of Sun Microsystems, Inc. in the U.S. or other countries.

Preface xi

Overview xi

Audience xi

Organization xi

Preface

Cisco Unified IP Phone 6921, 6941, and 6961 Admini stration Guide for Cisco Unified Communicat ions Manager 7.1 (SCCP) provides the information you need to understand, install, configure, manage, and

troubleshoot the phones on a Voice-over-IP (VoIP) network.

Because of the complexity of an IP telephony network, th information for procedures that you need to perform in Cisco Unified Communications Manager or other network devices. See the “Obtaining Documentation, Obtaining Support, and Security Guidelines

section on page xiii.

Audience

Network engineers, system administrators, or telecom engineers should review this guide to learn the steps required to properly set up the Cisco Unified IP Phone on the network.

The tasks described are administration-level tasks and are not intended for end-users of the phones. Man network.

Because of the close interaction between the Cisco Unified IP Phone and Cisco Unified Commu Communications Manager.

Organization

This manual is organized as follows:

is guide does not provide complete and detailed

”

y of the tasks involve configuring network settings and affect the phone’s ability to function in the

nications Manager, many of the tasks in this manual require familiarity with Cisco Unified

Chapter Description

Chapter 1, “An Overview of the Cisco Unified IP Phone”

Chapter 2, “Preparing to Install Phone on Your Network”

Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 7.1 (SCCP)

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the Cisco Unified IP

Provides a conceptual overview and description of the Cisco

ied IP Phone.

Unif

Describes how the Cisco Unified IP Phone interacts with other key IP telephony components, and provides an overview of the tasks required prior to installation.

Preface

Chapter 3, “Setting Up the Cisco Unified IP Phone” Describes how to properly and safely install and configure the Cisco

Unif

ied IP Phone on your network.

Chapter 4, “Configuring Settings on the Cisco Unified IP Phone”

Chapter 5, “Configuring Features, Templates, Services, and Users”

Chapter 6, “Customizing the Cisco Unified IP Phone”

Chapter 7, “Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone”

Chapter 8, “Monitoring the Cisco Unified IP Phone Remotely”

Chapter 9, “Troubleshooting and Maintenance” Provides tips for troubleshooting the Cisco Unified IP Phone and the

Appendix A, “Providing Information to Users Via a Website”

Appendix B, “Supporting International Users” Provides information about setting up phones in non-English

Appendix C, “Technical Specifications” Provides technical specificati

Appendix D, “Basic Phone Administration Steps” Provides procedures for basic administ

Appendix E, “Installing the Wall Mount Kit for the Cisco Unified IP Phone 6921, 6941, and 6961”

Appendix F, “Cisco Unified IP Phone Non-Lockable Wall Mount”

Describes how to configure network settings, verify status, and make

lobal changes to the Cisco Unified IP Phone.

Provides an overview of procedures for configuring telephony

res, configuring directories, configuring phone button and

featu softkey templates, setting up services, and adding users to Cisco Unified Communications Manager.

Explains how to customize phone ring sounds and the phone idle

splay at your site.

Explains how to view model information, status messages, network

istics, and firmware information from the Cisco

stat

ied IP Phone.

Unif

Describes the information that you can obtain from the phone’s web

age to remotely monitor the operation of a phone and to assist with

p troubleshooting.

Cisco U

Provides suggestions for setting up a website for providing users with

environments

user and phone to Cisco Unified Communications Manager and then associating the user to the phone.

Contains instructions for installing the wall mount for the Cisco Unif

Contains instructions for installing the Cisco Unified IP Phone Non-

nified IP Phone Expansion Modules.

important information about their Cisco Unified IP Phones.

ons of the Cisco Unified IP Phone.

ration tasks such as adding a

ied IP Phone.

Lockable Wall Mount.

An Overview of the Cisco Unified IP Phone

The Cisco Unified IP Phone 6921, 6941, and 6961 provide voice communication over an Internet Protocol (IP) network. The Cisco Unified IP Phone functions much like a digital business phone, allowing you to place dial, call forward, and more. In addition, because the phone is connected to your data network, it offers enhanced IP telephony features, including access to network information and services, and customizeable features and services.

A Cisco Unified IP Phone, like other network devices, must be encode G.711a, G.711µ, G.729, G.729a, G.729ab, and decode G.711a, G.711µ, G.729, G.729a, and G.729ab.

This chapter includes the following topics:

• Understanding the Cisco Unified IP Phone 6921, 6941, and 6961, page 1-2

• What Networking Protocols are Used?, page 1-9

• What Features are Supported on the Cisco Unified IP Phone 6921, 6941, and 6961?, page 1-11

and receive phone calls and to access features such as mute, hold, transfer, speed

configured and managed. These phones

• Overview of Configuring and Installing Cisco Unified IP Phones, page 1-13

• Terminology Differences, page 1-20

Caution Using a cell, mobile, or GSM phone, or two-way radio in close proximity to a Cisco Unified IP Phone

might cause interference. For more information, refer to the manufacturer’s documentation of the interfering device.

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Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 7.1 (SCCP)

1-1

Chapter 1 An Overview of the Cisco Unified IP Phone

ABC

/.@

DEF

PQRS

GHI

JKL

MNO

TUV9WXYZ

192525

1 2

Understanding the Cisco Unified IP Phone 6921, 6941, and 6961

Figure 1-1 shows the main components of the Cisco Unified IP Phone 6921.

Figure 1-1 Cisco Unified IP Phone 6921

Table 1-1 describes the buttons on the Cisco Unified IP Phone 6921.

Ta b l e 1-1 Features on the Cisco Unified IP Phone 6921

1 Handset light strip Indicates an incoming call (flashing red) or new voice message (steady red).

2 Phone screen Shows information about your phone such as directory number, active call

ine status, softkey options, speed dials, placed calls, and phone menu

and l listings.

3 Softkey buttons Enables softkey options displayed on the phone screen.

1-2

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Chapter 1 An Overview of the Cisco Unified IP Phone

4 Transfer button Transfers a call.

5 Conference button Creates a conference call.

6 Hold button Places an active call on hold.

Understanding the Cisco Unified IP Phone 6921, 6941, and 6961

7 Navigation bar and

Select

button

The Navigation bar allows you to scroll through menus and highlight items. When phone is on-hook, displays phone numbers from your Placed Call listings (up arrow) or your speed dials (down arrow).

The Select button (in the middle of the Navigation bar) allows you to select

hlighted item.

a hig

8 Line 1 and Line 2

ttons

Line 1 selects the primary phone line. Phone lines and intercom lines (line buttons).

Depending on the settings, Line 2 may provide access to:

• Secondary phone line

• Speed-dial numbers (speed-dial buttons)

• Web-based services (for example, a Personal Address Book button)

Buttons illuminate to indicate status:

• Green, steady—Active call

• Green, flashing—Held call

• Amber, flashing—Incoming call or reverting call

• Red, steady—Remote line in use (shared line)

• Red, flashing—Remote line on hold

9 Headset button Toggles the headset on or off. When th

e headset is on, the button is lit.

10 Speakerphone

tton

Toggles the speakerphone on or off. When the speakerphone is on, the button is lit.

11 Keypad Allows you to dial phone numbers, enter letters, and choose menu items.

12 Mute button Toggles the microphone on or off. When the microphone is muted, the button

is li

13 Volume button Controls the handset, headset, and speakerphone volume (off-hook) and the

nger volume (on-hook).

14 Messages button Auto-dials your voicemail (varies by system).

Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 7.1 (SCCP)

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1-3

Understanding the Cisco Unified IP Phone 6921, 6941, and 6961

192526

1 2

Chapter 1 An Overview of the Cisco Unified IP Phone

15 Applications

button

Opens/closes the Applications menu. Use it to access call history, user preferences, phone settings, administration settings, and phone information.

16 Contacts button Opens/closes the Directories menu. Use it to a

directories.

17 Handset Phone handset.

Figure 1-2 shows the main components of the Cisco Unified IP Phone 6941.

Figure 1-2 Cisco Unified IP Phone 6941

ccess personal and corporate

Table 1-2 describes the buttons on the Cisco Unified IP Phone 6941.

Ta b l e 1-2 Features on the Cisco Unified IP Phone 6941

1 Handset light strip Indicates an incoming call (flashing red) or new voice message (steady red).

1-4

Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 7.1 (SCCP)

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Chapter 1 An Overview of the Cisco Unified IP Phone

Understanding the Cisco Unified IP Phone 6921, 6941, and 6961

2 Phone screen Shows information about your phone such as directory number, active call

and line status, softkey options, speed dials, placed calls, and phone menu listings.

3 Programmable

ure buttons

feat

Depending on the configuration, programmable feature buttons provide access to:

• Phone lines and intercom lines

• Speed-dial numbers (speed-dial buttons, including the line status

speed-dial features)

• Web-based services (for example, a Personal Address Book button)

• Call features (for example, a Privacy button)

Buttons illuminate to indicate status:

• Green, steady—Active call or two-way intercom call

• Green, flashing—Held call

• Amber, steady—Privacy in use, one-way intercom call, DND active, or

logged into Hunt Group

• Amber, flashing—Incoming call or reverting call

• Red, steady—Remote line in use (shared line or line status)

• Red, flashing—Remote line on hold

4 Softkey buttons Enables softkey options displayed on the phone screen.

5 Transfer button Transfers a call.

6 Conference button Creates a conference call.

7 Hold button Places an active call on hold.

8 Navigation bar and

Select but

ton

The Navigation bar allows you to scroll through menus and highlight items. When phone is on-hook, displays phone numbers from your Placed Call listings (up arrow) or your speed dials (down arrow).

The Select button (in the middle of the Navigation bar) allows you to select

hlighted item.

a hig

9 Headset button Toggles the headset on or off. When th

e headset is on, the button is lit.

10 Speakerphone

tton

Toggles the speakerphone on or off. When the speakerphone is on, the button is lit.

11 Keypad Allows you to dial phone numbers, enter letters, and choose menu items (by

enteri

ng the item number).

Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 7.1 (SCCP)

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1-5

Chapter 1 An Overview of the Cisco Unified IP Phone

Understanding the Cisco Unified IP Phone 6921, 6941, and 6961

12 Mute button Toggles the microphone on or off. When the microphone is muted, the button

is lit.

13 Volume button Controls the handset, headset, and speakerphone volume (off-hook) and the

nger volume (on-hook).

14 Messages button Auto-dials your voice message service (varies by service).

15 Applications

tton

Opens/closes the Applications menu. Use it to access call history, user preferences, phone settings, administration settings, and phone information.

16 Contacts button Opens/closes the Directories menu. Use it to a

directories.

17 Handset Phone handset.

ccess personal and corporate

1-6

Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 7.1 (SCCP)

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Chapter 1 An Overview of the Cisco Unified IP Phone

ABC

/.@

DEF

PQRS

GHI

JKL

MNO

TUV

WXYZ

192527

1 2

1112

Figure 1-3 shows the main components of the Cisco Unified IP Phone 6961.

Figure 1-3 Cisco Unified IP Phone 6961

Understanding the Cisco Unified IP Phone 6921, 6941, and 6961

Table 1-3 describes the buttons on the Cisco Unified IP Phone 6961.

Ta b l e 1-3 Features on the Cisco Unified IP Phone 6961

1 Handset light strip Indicates an incoming call (flashing red) or new voice message (steady red).

2 Phone screen Shows information about your phone such as directory number, active call

ine status, softkey options, speed dials, placed calls, and phone menu

and l listings.

3 Softkey buttons Enables softkey options displayed on the phone screen.

4 Transfer button Transfers a call.

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Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 7.1 (SCCP)

1-7

Understanding the Cisco Unified IP Phone 6921, 6941, and 6961

5 Conference button Creates a conference call.

6 Hold button Places an active call on hold.

Chapter 1 An Overview of the Cisco Unified IP Phone

7 Navigation bar and

sel

ect button

8 Programmable

ure buttons

feat

The Navigation bar allows you to scroll through menus and highlight items. When phone is on-hook, displays phone numbers from your Placed Call listings (up arrow) or your speed dials (down arrow).

The Select button allows you to select a highlighted item.

Depending on the configuration, programmable feature buttons provide access to:

• Phone lines and intercom lines

• Speed-dial numbers (speed-dial buttons, including the line status

speed-dial features)

• Web-based services (For example, a Personal Address Book button)

• Call features (For example, a Privacy button)

Buttons illuminate to indicate status:

• Green, steady—Active call or two-way intercom call

• Green, flashing—Held call

• Amber, steady—Privacy in use, one-way intercom call, DND active, or

logged into Hunt Group

• Amber, flashing—Incoming call or reverting call

• Red, steady—Remote line in use (shared line or line status)

• Red, flashing—Remote line on hold

9 Headset button Toggles the headset on or off. When the headset is on, the button is lit.

10 Speakerphone

tton

Toggles the speakerphone on or off. When the speakerphone is on, the button is lit.

11 Keypad Allows you to dial phone numbers, enter letters, and choose menu items (by

ng the item number).

enteri

12 Mute button Toggles the microphone on or off. When the microphone is muted, the button

is li

13 Volume button Controls the handset, headset, and speakerphone volume (off-hook) and the

nger volume (on-hook).

14 Messages button Auto-dials your voice messaging system (varies by system).

1-8

Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 7.1 (SCCP)

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Chapter 1 An Overview of the Cisco Unified IP Phone

What Networking Protocols are Used?

15 Applications

tton

16 Contacts button Opens/closes the Directories menu. Use it to a

17 HandSet Phone handset.

Opens/closes the Applications menu. Use it to access call history, user preferences, phone settings, administration settings, and phone information.

ccess personal and corporate

directories.

What Networking Protocols are Used?

Cisco Unified IP Phones support several industry-standard and Cisco networking protocols required for voice communication. Ta b l e 1-4 provides an overview of the networking protocols that the Cisco Unified IP Phone 6921, 6941, and 6961 support.

Ta b l e 1-4 Supported Networking Protocols on the Cisco Unified IP Phone

Networking Protocol Purpose Usage Notes

Bootstrap Protocol (Boot

Cisco Discovery Protocol (CDP)

Dynamic Host

nfiguration Protocol

Co (DHCP)

Hypertext Transfer

tocol (HTTP)

Pro

BootP enables a network device such as th

e Cisco Unified IP Phone to discover certain startup information, such as its IP address.

CDP is a device-discovery protocol that

s on all Cisco-manufactured

run equipment.

Using CDP, a device can advertise its

ce to other devices and receive

existen information about other devices in the network.

DHCP dynamically allocates and assigns an IP address to network devices.

DHCP enables you to connect an IP phone

to the network and have the phone

in become operational without your needing to manually assign an IP address or to configure additional network parameters.

HTTP is the standard way of transferring information and moving documents across the Internet and the web.

—

The Cisco Unified IP Phone uses CDP to communicate information such as auxiliary VLAN per port power management details, and Quality of Service (QoS) configuration information with the Cisco Catalyst switch.

DHCP is enabled by default. If disabled, you must

ally configure the IP address, subnet mask,

manu gateway, and a TFTP server on each phone locally.

Cisco recommends that you use DHCP custom

ption 150. With this method, you configure the

o TFTP server IP address as the option value. For additional supported DHCP configurations, go to the Dynamic Host Configuration Protocol chapter

and the Cisco TFTP chapter in the Ci Communications Manager System Guide.

Note If you cannot use option 150, you may try

using DHCP option 66.

Cisco Unified IP Phones use HTTP for the XML services and for troubleshooting purposes.

ID,

sco Unified

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1-9

Chapter 1 An Overview of the Cisco Unified IP Phone

What Networking Protocols are Used?

Table 1-4 Supported Networking Protocols on the Cisco Unified IP Phone (continued)

Networking Protocol Purpose Usage Notes

Internet Protocol (IP) IP is a messaging protocol that addresses

and send

s packets across the network.

To communicate using IP, network devices must have an assigned IP address, subnet, and gateway.

Real-Time Transport

tocol (RTP)

Pro

Real-Time Control

tocol (RTCP)

Pro

Skinny Client Control

tocol (SCCP)

Pro

Transmission Control

tocol (TCP)

Pro

Trivial File Transfer Protocol (TFTP)

User Datagram Protocol (UDP)

RTP is a standard protocol for transporting real-time data, such as interactive voice and video, over data networks.

RTCP works in conjunction with RTP to provide QoS data (such as jitter, latency, and round trip delay) on RTP streams.

SCCP includes a messaging set that allows communications between call control servers and endpoint clients such as IP Phones. SCCP is proprietary to Cisco Systems.

TCP is a connection-oriented transport protocol.

TFTP allows you to transfer files over the

ork.

netw

On the Cisco Unified IP Phone, TFTP enables yo

u to obtain a configuration file

specific to the phone type.

UDP is a connectionless messaging

tocol for delivery of data packets.

pro

IP addresses, subnets, and gat

eways identifications are automatically assigned if you are using the Cisco Unified IP Phone with Dynamic Host

nfiguration Protocol (DHCP). If you are not

Co using DHCP, you must manually assign these properties to each phone locally.

Cisco Unified IP Phones use the RTP protocol to send and receive real-time voice traffic from other phones and gateways.

RTCP is disabled by default, but you can enable it on a per phone basis by using Cisco Unified Commu

nications Manager.

Cisco Unified IP Phone 6921, 6941, and 6961 use

, version 15 for call control.

SCCP

Cisco Unified IP Phones use TCP to connect to Cisco Unified Communications Manager and to access XML services.

TFTP requires a TFTP server in your network, which can b

e automatically identified from the DHCP server. If you want a phone to use a TFTP server other than the one specified by the DHCP server, you must manually assign the IP address of the TFTP server by using the Network Configuration menu on the phone.

For more information, go to the Ci

in the Cisco U

nified Communications Manager

sco TFTP chapter

System Guide.

Cisco Unified IP Phones transmit and receive RTP streams, which utilize UDP.

1-10

Related Topics

• Understanding Interactions with Other Cisco Unified IP Telephony Products, page 2-1

• Understanding the Phone Startup Process, page 2-6

• Network Setup Menu, page 4-4

Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 7.1 (SCCP)

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Chapter 1 An Overview of the Cisco Unified IP Phone

What Features are Supported on the Cisco Unified IP Phone 6921, 6941, and 6961?

Cisco Unified IP Phones function much like a digital business phone, allowing you to place and receive phone calls. In addition to traditional telephony features, the Cisco Unified IP Phone includes features that enable you to administer and monitor the phone as a network device.

This section includes the fo

• Feature Overview, page 1-11

• Configuring Telephony Features, page 1-12

• Configuring Network Parameters Using the Cisco Unified IP Phone, page 1-12

• Providing Users with Feature Information, page 1-12

Feature Overview

Cisco Unified IP Phones provide traditional telephony functionality, such as call forwarding and transferring, redialing, speed dialing, conference calling, and voice messaging system access. Cisco Unified IP phones also provide a variety of other feat features that the Cisco Unified IP Phone supports and for tips on configuring them, see the “Telephony

Features Available for the Cisco Unified IP Phone” section on page 5-1.

As with other network devices, yo Cisco Unified Communications Manager and the rest of the IP network. By using DHCP, you have fewer setti address, TFTP server, subnet information, and so on. For instructions on configuring the network settings on the Cisco Unified IP Phones, see Chapter 4, “Configuring Settings on the Cisco Unified IP

Phone.”

Cisco Unified IP Phones can interact with other services and devices on your IP network to provide

anced functionality. For example, you can integrate Cisco Unified Communications Manager with

enh the corporate Lightweight Directory Access Protocol 3 (LDAP3) standard directory to enable users to search for co-worker contact information directly from their IP phones. You can also use XML to enable users to access information such as weather, stocks, quote of the day, and other web-based information. For information about configuring such services, see the “Join and Direct Transfer Policy” section on

page 5-13 and the “Setting Up Services” section on page 5-18.

Finally, because the Cisco Unified IP Phone is a network device, you can obtain detailed status

nformation from it directly. This information can assist you with troubleshooting any problems users

i might encounter when using their IP phones. See Chapter 7, “Viewing Model Information, Status, and

Statistics on the Cisco Unified IP Phone,” for more information.

ngs to configure on a phone, but if your network requires it, you can manually configure an IP

llowing topics:

ures. For an overview of the telephony

u must configure Cisco Unified IP Phones to prepare them to access

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Related Topics

• Configuring Settings on the Cisco Unified IP Phone, page 4-1

• Configuring Features, Templates, Services, and Users, page 5-1

• Troubleshooting and Maintenance, page 9-1

Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 7.1 (SCCP)

1-11

What Features are Supported on the Cisco Unified IP Phone 6921, 6941, and 6961?

Configuring Telephony Features

You can modify additional settings for the Cisco Unified IP Phone from Cisco Unified Communications Manager Administration. Use Cisco Unified Communications Manager Administration to set up phone registration criteria and calling search spaces, to configure corporate directories and services, and to modify phone button templates, among other tasks. See the “Telephony Features Available for the Cisco

Unified IP Phone” section on page 5-1 and the Cisco Unified Communications Manager documentation

for additional i

For more information about Cisco Unified Communications Manager Administration, refer to

Cisco Unified Communications Manager documentation, including Ci Manager Administration Guide. You can also use the context-sensitive help available within the

application for guidance.

You can access Cisco Unified Communications Manager documentation at this location:

http://www.cisco.com/en/US/products/sw/voicesw/ps556/tsd_products_support_series_home.html

You can access Cisco Unified Communications Manager Business Edition documentation at this

cation:

http://www.cisco.com/en/US/products/ps7273/

nformation.

Chapter 1 An Overview of the Cisco Unified IP Phone

sco Unified Communications

tsd_products_support_series_home.html

Configuring Network Parameters Using the Cisco Unified IP Phone

You can configure parameters such as DHCP, TFTP, and IP settings on the phone itself. You can also obtain statistics about a current call or firmware versions on the phone.

For more information about configuring features and vie

“Configuring Settings on the Cisco Unified IP Phone” and see Chapter 7, “Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone.”

wing statistics from the phone, see Chapter 4,

Providing Users with Feature Information

If you are a system administrator, you are likely the primary source of information for Cisco Unified IP Phone users in your network or company. To ensure that you distribute the most current feature and procedural information, familiarize yourself with Cisco Unified IP Phone documentation on the Cisco Unified IP Phone web site:

http://www.cisco.com/en/US/products/ps10326/tsd_products_support_series_home.html

From this site, you can view various user documentation.

In addition to providing documentation, it is important to inform users of available Cisco Unified IP

one features—including those specific to your company or network—and of how to access and

Ph customize those features, if appropriate.

For a summary of some of the key information that phone provide, see Appendix A, “Providing Information to Users Via a Website.”

users need their system administrators to

1-12

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Chapter 1 An Overview of the Cisco Unified IP Phone

Understanding Security Features for Cisco Unified IP Phones

Cisco Unified IP Phone 6921, 6941, and 6961 support basic security features. Table 1-5 provides an overview of the security features that the Cisco Unified IP Phone 6921, 6941, and 6961 support.

Ta b l e 1-5 Overview of Security Features

Feature Description

Optional disabling of the web server

ctionality for a phone

fun

Phone hardening Additional security options, which you control from Cisco Unified

You can prevent access to a phone’s web page, which displays a variety of operational statistics for the phone. See the “Disabling and Enabling Web Page

Access” section on page 8-3.

mmunications Manager Administration:

• Disabling PC port

• Disabling PC Voice VLAN access

• Disabling access to web pages for a phone

All Cisco Unified IP Phones that support Cisco Unified which defines whether the phone is nonsecure, authenticated, or encrypted. Cisco Unified IP Phone 6921, 6941, and 6961 only supports a nonsecure profile.

For information about configuring the security profile and applying the profile to the phone, refer to

Cisco Un

ified Communications Manager Security Guide.

Communications Manager use a security profile,

Overview of Configuring and Installing Cisco Unified IP Phones

When deploying a new IP telephony system, system administrators and network administrators must complete several initial configuration tasks to prepare the network for IP telephony service. For information and a checklist for setting up and configuring a Cisco IP telephony network, go to the

System Configuration Overview chapte

After you have set up the IP telephony system and configured system-wide features in Cisco Unified Commu

The following topics provide an overvie network:

• Configuring Cisco Unified IP Phones in Cisco Unified Communications Manager, page 1-13

• Installing Cisco Unified IP Phones, page 1-18

nications Manager, you can add IP phones to the system.

Configuring Cisco Unified IP Phones in Cisco Unified Communications

r in Cisco Unified Communications Manager System Guide.

w of procedures for adding Cisco Unified IP Phones to your

Manager

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To add phones to the Cisco Unified Communications Manager database, you can use:

• Auto-registration

• Cisco Unified Communications Manager Administration

• Bulk Administration Tool (BAT)

Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 7.1 (SCCP)

1-13

Chapter 1 An Overview of the Cisco Unified IP Phone

Overview of Configuring and Installing Cisco Unified IP Phones

• BAT and the Tool for Auto-Registered Phones Support (TAPS)

For more information about thes

Communications Manager Database” sectio

e choices, see the “Adding Phones to the Cisco Unified

n on page 2-7.

For general information about configuring phones in Cisco Unified Communications Manager, refer to

he following documentation:

• Cisco Unified IP Phones, Cisco Unified Communications Manager System Guide

• Cisco Unified IP Phone Configuration, Cisco Unified Communications Manager Administra tion

Guide

• Autoregistration Configuration, Cisco Unified Communications Manager Administration Guide

Checklist for Configuring the Cisco Unified IP Phone 6921, 6941, and 6961 in Cisco Unified Communications Manager

Table 1-6 provides an overview and checklist of configuration tasks for the Cisco Unified

IP Phone 6921, 6941, and 6961 in Cisco Unified Communications Manager Administration. The list

resents a suggested order to guide you through the phone configuration process. Some tasks are

p optional, depending on your system and user needs. For detailed procedures and information, refer to the sources in the list.

1-14

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Chapter 1 An Overview of the Cisco Unified IP Phone

Overview of Configuring and Installing Cisco Unified IP Phones

Ta b l e 1-6 Checklist for Configuring the Cisco Unified IP Phone 6921, 6941, and 6961 in Cisco Unified

Communications Manager

Task Purpose For More Information

1. Gather the following information about the phone:

• Phone Model

• MAC address

• Physical location of the phone

• Name or user ID of phone user

• Device pool

• Partition, calling search space, and location

information

• Number of lines and associated directory numbers

(DNs) to assign to the phone

• Cisco Unified Communications Manager user to

associate with the phone

• Phone usage information that affects phone

button template, softkey template, phone features, IP Phone services, or phone applications

For more information, go to the “Cis

Phones chapter in the Cisco U

Manager System Guide.

See the “T

elephony Features Available for the Cisco

Unified IP Phone” section on page 5-1.

co Unified IP

nified Communications

Provides list of configuration requirements for setting

phones.

Identifies preliminary configuration that you need to

rm before configuring individual phones, such as

perfo phone button templates or softkey templates.

2. Verify that you have sufficient unit licenses for your

phone.

3. Customize phone button templates (if required).

Changes the number of line buttons, speed-dial

ttons, Service URL buttons or adds a Privacy button

bu to meet user needs.

4. Add and configure the phone by completing the

required fields in the Phone Configuration window. Required fields are indicated by an asterisk (*) next to the field name; for example, MAC address and device pool.

The device with its default settings gets added to the

sco Unified Communications Manager database.

For more information, go to the License Unit Report

chapter in the Ci

sco Communications Manager

Administration Guide.

For more information, go to the Ph

Configuration ch

apter in the Cisco Communications

one Button Template

Manager Administration Guide.

See the “Modi

fying Phone Button Templates” section on

page 5-14.

For more information, go to the Cisco Uni

Configuration ch

apter in the Cisco Communications

fied IP Phone

Manager Administration Guide.

For information about Product Specific Configuration

elds, refer to “?” Button Help in the Phone

fi Configuration window.

Note If you want to add both the phone and user to the

Cisco Unified Communications Manager database at the same time, go to the User/Phone

Add Configuration chapter in the

Cisco Communications Manager Administration

ide.

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1-15

Chapter 1 An Overview of the Cisco Unified IP Phone

Overview of Configuring and Installing Cisco Unified IP Phones

Table 1-6 Checklist for Configuring the Cisco Unified IP Phone 6921, 6941, and 6961 in Cisco Unified

Communications Manager (continued)

Task Purpose For More Information

5. Add and configure directory numbers (lines) on the

phone by completing the required fields in the Directory Number Configuration window. Required fields are indicated by an asterisk (*) next to the field name; for example, directory number and presence group.

Adds primary and secondary d

irectory numbers and features associated with directory numbers to the phone.

6. Customize softkey templates.

Adds, deletes, or changes order of softkey features

at display on the user’s phone to meet feature usage

th needs.

For more information, go to the “Directory Number

Configuration” chapter in the Cisco Unif

Communications Manager Administration Guide.

See the “T

elephony Features Available for the Cisco

Unified IP Phone” section on page 5-1.

For more information, go to the “Soft

key Template

Configuration” chapter in the Cisco Unif

Communications Manager Administration Guide.

For more information, go to the “Con

Speed-Dial Buttons” sectio

n in the “Cisco

figuring

Unified IP Phone Configuration” chapter in the Cisco

Unified Communications Manager Administration

ide.

ied

7. Configure speed-dial buttons and assign speed-dial

numbers (optional).

Adds speed-dial buttons and numbers.

Users can change speed-dial setti

ngs on their phones

by using Cisco Unified CM User Options.

8. Configure Cisco Unified IP Phone services and assign

services (optional).

Provides IP Phone services.

Note Users can add or change services on their

phones by using the Cisco Unified CM User Options.

9. Assign services to programmable buttons (optional).

Provides access to an IP phone service or URL.

See the “Co

nfiguring Softkey Templates” section on

page 5-16.

For more information, go to the “Con

Speed-Dial Buttons or Abbreviated Dialing” se

figuring

ction in

the”Cisco Unified IP Phone Configuration” chapter in

the Cisco U

nified Communications Manager

Administration Guide.

For more information, go to the “IP Phone Services

Configuration” chapter in the Cisco Communications

Manager Administration Guide

See the “Se

tting Up Services” section on page 5-18.

For more information, go to the “Adding a Service URL

Button” sect

Configuration chapter in the C

ion in the Cisco Unified IP Phone

isco Unified

Communications Manager Administration Guide.

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Chapter 1 An Overview of the Cisco Unified IP Phone

Overview of Configuring and Installing Cisco Unified IP Phones

Table 1-6 Checklist for Configuring the Cisco Unified IP Phone 6921, 6941, and 6961 in Cisco Unified

Communications Manager (continued)

Task Purpose For More Information

10. Add user information by configuring required fields.

Required fields are indicated by an asterisk (*); for example, User ID and last name.

Note Assign a password (for User Options web

pages) and PIN (for Cisco Extension Mobility and Personal Directory).

Adds user information to the global directory for

sco Unified Communications Manager.

For more information, go to the En chapter in

the Cisco Unified Communications Manager

d User Configuration

Administration Guide.

See the “Add

ing Users to Cisco Unified

Communications Manager” section on page 5-19.

Note If your company uses a a Lightweight Directory

Access Protocol (LDAP) directory to store information on users, you can install and configure Cisco Unified Communications to use

ur existing LDAP directory, refer to

yo the“Configuring Corporate Directories” section

on page 5-13. Once the Enable Synchronization

from the LDAP Server field is enabled, you will

t be able to add additional users from Cisco

no Unified Communications Manager Administration.

11. Associate a user to a user group.

Assigns users a common list o

f roles and permissions that apply to all users in a user group. Administrators can manage user groups, roles, and permissions to control the level of access (and, therefore, the level of security) for system users.

Note In order for end users to access Cisco Unified

CM User Options, you must add users to the standard Cisco CCM End Users group.

12. Associate a user with a phone (optional).

Provides users with control over their phone such a

warding calls or adding speed-dial numbers or

for services.

Note Some phones, such as those in conference

rooms, do not have an associated user.

Note If you want to add both the phone and user to the

Cisco Unified Communications Manager database at the same time, go to the User/Phone

Add Configurations chapter in

the Cisco Unified

Communications Manager Administration

ide.

Refer to the following sections in the C

isco Unified

Communications Manager Administration Guide:

• “End User Configuration Settings” section in the

“End User Configuration” chapter.

• “Adding Users to a User Group” section in the “User

Group Configuration” c

For more information, go to the “Asso

hapter.

ciating Devices to an End User” section in the End User Configuration

chapter in

the Cisco Unified Communications Manager

Administration Guide.

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1-17

Overview of Configuring and Installing Cisco Unified IP Phones

Installing Cisco Unified IP Phones

After you have added the phones to the Cisco Unified Communications Manager database, you can complete the phone installation. You (or the phone users) can install the phone at the users’s location. The Cisco Unified IP Phone Installation Guide, which is pro directions for connecting the phone handset, cables, and other accessories.

Note Before you install a phone, even if it is new, upgrade the phone to the current firmware image. For

information about upgrading, refer to the Readme file for your phone, which is located at:

http://www.cisco.com/kobayashi/sw-center/index.shtml

After the phone is connected to the network, the phone startup process begins, and the phone registers with Cisco Unified Communications Manager. To finish inst settings on the phone depending on whether you enable or disable DHCP service.

If you used auto-registration, you need to update the specific configuration information for the phone

as associating the phone with a user, changing the button table, or directory number.

such

Chapter 1 An Overview of the Cisco Unified IP Phone

vided on the cisco.com web site, provides

alling the phone, configure the network

Checklist for Installing the Cisco Unified IP Phone 6921, 6941, and 6961

Table 1-7 provides an overview and checklist of installation tasks for the Cisco Unified IP Phone 6921,

6941, and 6961. The list presents a suggested order to tasks are optional, depending on your system and user needs. For detailed procedures and information, refer to the sources in the list.

Ta b l e 1-7 Installation Checklist for the Cisco Unified IP Phone 6921, 6941, and 6961

Task Purpose For More Information

1. Choose the power source for the phone:

• Power over Ethernet (PoE)

• External power supply

See the “Pro

section on page 2-3.

Determines how the phone receives power.

2. Assemble the phone, adjust phone placement, and

connect the network cable.

Locates and installs the phone in the network.

3. Monitor the phone startup process.

Adds primary and secondary d

irectory numbers and

See the “Installing the Cisco Unified IP Phone” section

on page 3-5.

See the “Foot

See the “V

page 3-12.

features associated with directory numbers to the phone.

guide you through the phone installation. Some

viding Power to the Cisco Unified IP Phone”

stand” section on page 3-8.

erifying the Phone Startup Process” section on

1-18

Verifies that phone is configured properly.

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Chapter 1 An Overview of the Cisco Unified IP Phone

Overview of Configuring and Installing Cisco Unified IP Phones

Table 1-7 Installation Checklist for the Cisco Unified IP Phone 6921, 6941, and 6961 (continued)

Task Purpose For More Information

4. If you are configuring the network settings on the

phone, you can set up an IP address for the phone by either using DHCP or manually entering an IP address.

Using DHCP—To enable DHCP and allow the DHCP

ver to automatically assign an IP address to the

ser Cisco Unified IP Phone and direct the phone to a

TFTP server, choose Applications > Admin Settings > Network Setup > IPv4 Setup and:

• To enable DHCP, set DHCP Enabled to Yes.

DHCP is enabled by default.

• To use an alternate TFTP server, set Alternate

TFTP Server to Yes, and enter the IP address for

the TFTP Server.

Note Consult with the network administrator to

determine whether you need to assign an alternative TFTP server instead of using the TFTP server assigned by DHCP.

See the “Con

on page 3-13.

See the “Netw

figuring Startup Network Settings” section

ork Setup Menu” section on page 4-4.

Without DHCP—You must configure the IP address,

et mask, TFTP server, and default router locally

subn

on the phone, choose Applications > Admin Settings > Network Setup > IPv4 Setup:

To disable DHCP and manually set an IP address:

a. To disable DHCP, set DHCP Enabled to No.

b. Enter the static IP address for phone.

c. Enter the subnet mask.

d. Enter the default router IP addresses.

e. Set Alternate TFTP Server to Yes, and enter the IP

address for TFTP Server 1.

You must also enter the domain name where the phone

resides by Choosing Applicat

ions > Admin Settings

> Network Configuration.

5. Make calls with the Cisco Unified IP Phone.

Verifies that the phone and features work correctly.

6. Provide information to end users about how to use

their phones and how to configure their phone options.

Ensures that users have adequa

te information to

successfully use their Cisco Unified IP Phones.

Refer to Cisco Unified IP Phone 6921, 6941, and 6961

User Guide for Cisco Unified Communications Manager

7.1

See Ap

pendix A, “Providing Information to Users Via a

Website.”

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1-19

Terminology Differences

Table 1-8 highlights some of the important differences in terminology that is used in these documents:

• Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified Communications

Manager 7.1 (SCCP)

• Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified

Communications Manager 7.1 (SCCP)

• Cisco Unified Communications Manager Administration Guide.

• Cisco Unified Communications Manager System Guide.

Ta b l e 1-8 Terminology Differences

User Guide Administration and System Guides

Speed-Dialing (Placing a call with a speed-dial code)

Conference across Lines Join Across Lines

Conference Join or Conference

Line Status Busy Lamp Field (BLF)

Message Indicators Message Waiting Indicator (MWI) or

Programmable Feature Button Programmable Line Button or

Voicemail System Voice Messaging System

Abbreviated Dialing

Messag

Prog

e Waiting Lamp

rammable Line Key (PLK)

Chapter 1 An Overview of the Cisco Unified IP Phone

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CHAP T ER

Preparing to Install the Cisco Unified IP Phone on Your Network

Cisco Unified IP Phones enable you to communicate by using voice over a data network. To provide this capability, the IP Phones depend upon and interact with several other key Cisco Unified IP Telephony

onents, including Cisco Unified Communications Manager.

comp

This chapter focuses on the inte Cisco Unified Communications Manager, DNS describes options for powering phones.

For related information about voice and IP communications, refer to this URL:

http://www.cisco.com/en/US/products/sw/voicesw/index.html

This chapter provides an overview of components of the Voice over IP (VoIP) network. It includes the following topics:

• Understanding Interactions with Other Cisco Unified IP Telephony Products, page 2-1

• Providing Power to the Cisco Unified IP Phone, page 2-3

• Understanding Phone Configuration Files, page 2-5

ractions between the Cisco Unified IP Phone 6921, 6941, and 6961 and

and DHCP servers, TFTP servers, and switches. It also

the interaction between the Cisco Unified IP Phone and other key

• Understanding the Phone Startup Process, page 2-6

• Adding Phones to the Cisco Unified Communications Manager Database, page 2-7

• Determining the MAC Address for a Cisco Unified IP Phone, page 2-10

Understanding Interactions with Other Cisco Unified IP Telephony Products

To function in the IP telephony network, the Cisco Unified IP Phone must be connected to a networking device, such as a Cisco Catalyst switch. You must also register the Cisco Unified IP Phone with a Cisco

ified Communications Manager system before sending and receiving calls.

This section includes the fo

• Understanding How the Cisco Unified IP Phone Interacts with Cisco Unified Communications

Manager, page 2-2

• Understanding How the Cisco Unified IP Phone Interacts with the VLAN, page 2-2

Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 7.1 (SCCP)

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llowing topics:

2-1

Chapter 2 Preparing to Install the Cisco Unified IP Phone on Your Network

Understanding Interactions with Other Cisco Unified IP Telephony Products

Understanding How the Cisco Unified IP Phone Interacts with Cisco Unified Communications Manager

Cisco Unified Communications Manager is an open and industry-standard call processing system. Cisco Unified Communications Manager software sets up and tears down calls between phones,

ntegrating traditional PBX functionality with the corporate IP network. Cisco Unified Communications

nager manages the components of the IP telephony system—the phones, the access gateways, and the

Ma resources necessary for features such as call conferencing and route planning. Cisco Unified Commu

• Firmware for phones

• Configuration file via TFTP service

• Phone registration

• Call preservation, so that a media session continues if signaling is lost between the primary

For information about configuring Cisco Unified Communications Manager to work with the IP devices described in this chapter, go to the Cisco Unified IP Phone Configuration ch

Communications Manager Administration Guide.

For an overview of security functionality for the Cisco Unified IP Phone, see the “Understanding

Security Features for Cisco Unifie

nications Manager also provides:

Communications Manager and a phone

apter in the Cisco Unified

d IP Phones” section on page 1-13.

Note If the Cisco Unified IP Phone model that you want to configure does not appear in the Phone Type

drop-down list in Cisco Unified Communications Manager Administration, go to the following URL and install the latest support patch for your version of Cisco Unified Communications Manager:

http://www.cisco.com/cisco/software/navigator.html?mdfid=268439621&catid=2788752 40

For more information, refer to “S

Operating System Administration Guide.

Understanding How the Cisco Unified IP Phone Interacts with the VLAN

The Cisco Unified IP Phone 6921, 6941, and 6961 have an internal Ethernet switch, enabling forwarding of packets to the phone, and to the access port and the network port on the back of the phone.

If a computer is connected to the access port, the computer and the phone to the switch and share the same port on the switch. This shared physical link has the following implications for the VLAN configuration on the network:

• The current VLANs might be configured on an IP subnet basis. However, additional IP addresses

might not be available to assign the phone to the same subnet as other devices connected to the same port.

share the same physical link

2-2

• Data traffic present on the VLAN supporting phones might reduce the quality of Voice-over-IP

traffic.

• Network security may indicate a need to isolate the VLAN voice traffic from the VLAN data traffic.

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Chapter 2 Preparing to Install the Cisco Unified IP Phone on Your Network

You can resolve these issues by isolating the voice traffic onto a separate VLAN. The switch port that the phone is connected to would be configured to have separate VLANs for carrying:

• Voice traffic to and from the IP phone (auxiliary VLAN on the Cisco Catalyst 6000 series, for

example)

• Data traffic to and from the PC connected to the switch through the access port of the IP phone

(native VLAN)

Isolating the phones on a separate, auxiliary a large number of phones to be added to an existing network where there are not enough IP addresses for each phone.

For more information, refer to the d

ocumentation included with a Cisco switch. You can also access

switch information at this URL:

http://cisco.com/en/US/products/hw/switches/index.html

Related Topics

• Understanding the Phone Startup Process, page 2-6

• Network Setup Menu, page 4-4

Providing Power to the Cisco Unified IP Phone

VLAN increases the quality of the voice traffic and allows

Providing Power to the Cisco Unified IP Phone

The Cisco Unified IP Phone 6921, 6941, and 6961 can be powered with external power or with Power over Ethernet (PoE). External power is provided through a separate power supply. PoE is provided by a switch through the Ethernet cable attached to a phone.

Note When you install a phone that is powered with external power, connect the power supply to the phone

and to a power outlet before you connect the Ethernet cable to the phone. When you remove a phone that is powered with external power, disconnect the Ethernet cable from the phone before you disconnect the power supply.

The following sections provide more information about powering a phone:

• Power Guidelines, page 2-4

• Power Outage, page 2-4

• Obtaining Additional Information about Power, page 2-5

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2-3

Chapter 2 Preparing to Install the Cisco Unified IP Phone on Your Network

Providing Power to the Cisco Unified IP Phone

Power Guidelines

Table 2-1 provides guidelines for powering the Cisco Unified IP Phone 6921, 6941, and 6961.

Ta b l e 2-1 Guidelines for Powering the Cisco Unified IP Phone 6921, 6941, and 6961

Power Type Guidelines

External power—Provided through t external power supply.

External power—Provided th

rough the Cisco Unified IP

Phone Power Injector.

PoE power—Provided by a switch through the Ethe cable attached to the phone.

he CP-PWR-CUBE-3

rnet

The Cisco Unified IP Phone 6921, 6941, and 6961 use the CP-PWR-CUBE-3 power supply.

The Cisco Unified IP Phone Power Injector may be used with any Cisco Unified IP Phone. Functioning as a midspan device, the injector delivers inline power to the attached phone. The Cisco Unified IP Phone Power Injector is connected between a switch port and the IP Phone, and supports a maximum cable length of 100m between the unpowered switch and the IP Phone.

• The Cisco Unified IP Phone 6921, 6941, and 6961 support Cisco inline PoE.

• The Cisco Unified IP Phone 6921, 6941, and 6961 support IEEE 802.3af Class 2

power on signal pairs and spare pairs.

• To ensure uninterruptible operation of the phone, make sure that the switch has a

backup power supply.

External power—Provided

rough inline power patch

th panel WS-PWR-PANEL

Power Outage

Your accessibility to emergency service through the phone is dependent on the phone being powered. If there is an interruption in the power supply, Service and Emergency Calling Service dialing will not function until power is restored. In the case of a power failure or disruption, you may need to reset or reconfigure equipment before using the Service or Emergency Calling Service dialing.

• Make sure that the CatOS or IOS version running on your switch supports your

intended phone deployment. Refer to the documentation for your switch for operating system version information.

The inline power patch panel WS-PWR-PANEL is compatible with the Cisco Unified IP Phone 6921, 6941, and 6961.

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Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 7.1 (SCCP)

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Chapter 2 Preparing to Install the Cisco Unified IP Phone on Your Network

Obtaining Additional Information about Power

For related information about power, refer to the documents shown in Table 2-2. These documents provide information about the following topics:

• Cisco switches that work with the Cisco Unified IP Phone 6921, 6941, and 6961

• The Cisco IOS releases that support bidirectional power negotiation

• Other requirements and restrictions regarding power

Ta b l e 2-2 Related Documentation for Power

Document Topics URL

Cisco Unified IP Phone Power

ector

Inj

PoE Solutions http://www.cisco.com/en/US/netsol/ns340/ns394/ns147/ns412/net

Cisco Catalyst Switches http://cisco.com/en/US/products/hw/switches/index.html

Integrated Service Routers http://www.cisco.com/en/US/products/hw/routers/index.html

Cisco IOS Software http://www.cisco.com/en/US/products/

http://www.cisco.com/en/US/products/ps6951/index.html

working_solutions

cisco_ios_software_category_home.html

Understanding Phone Configuration Files

_package.html

sw/iosswrel/products_ios_

Understanding Phone Configuration Files

Configuration files for a phone are stored on the TFTP server and define parameters for connecting to Cisco Unified Communications Manager. In general, any time you Communications Manager that requires the phone to be reset, a change is automatically made to the phone’s configuration file.

Configuration files also contain information about which image load the phone should be running. If this

ge load differs from the one currently loaded on a phone, the phone contacts the TFTP server to

ima request the required load files.

A phone accesses a default configuration file named XmlDefault.cnf.xml from the TFTP server when

he following conditions exist:

• You have enabled auto-registration in Cisco Unified Communications Manager

• The phone has not been added to the Cisco Unified Communications Manager database

• The phone is registering for the first time

If auto registration is not enabled and the phone has not been added to the Cisco Unified Commu screen.

If the phone has registered before, the phone wil SEPmac_address.cnf.xml, where mac_address is the MAC address of the phone.

The filenames are derived from the MAC address and d window of Cisco Unified Communications Manager Administration. The MAC address uniquely identifies the

nications Manager database, the phone registration request will be rejected and display a blank

l access the configuration file named

escription fields in the Phone Configuration

phone.

make a change in Cisco Unified

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For more information on phone configuration settings, go to the C

chapter in the Ci

Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 7.1 (SCCP)

sco Unified Communications Manager Administration Guide.

isco Unified IP Phone Configuration

2-5

Chapter 2 Preparing to Install the Cisco Unified IP Phone on Your Network

Understanding the Phone Startup Process

When connecting to the VoIP network, the Cisco Unified IP Phone 6921, 6941, and 6961 go through a standard startup process that is described in Tab l e 2-3. Depending on your specific network configuration, not all of these st

Ta b l e 2-3 Cisco Unified IP Phone Startup Process

Task Purpose Related Topics

1. Obtaining Power from the Switch

If a phone is not using external power, the switch

vides in-line power through the Ethernet cable

pro attached to the phone.

2. Loading the Stored Phone Image

The Cisco Unified IP Phone has non-volatile Flash memory

in which it stores firmware images and user-defined preferences. At startup, the phone runs a bootstrap loader that loads a phone image stored in Flash memory. Using this image, the phone initializes its software and hardware.

3. Configuring VLAN

If the Cisco Unified IP Phone is connected to a

sco Catalyst switch, the switch next informs the

one of the voice VLAN defined on the switch. The

ph phone needs to know its VLAN membership before it can proceed with the Dynamic Host Configuration Protocol (DHCP) request for an IP address.

4. Obtaining an IP Address

If the Cisco Unified IP Phone is using DHCP to obtain an IP addres

s, the phone queries the DHCP server to obtain one. If you are not using DHCP in your network, you must assign static IP addresses to each phone locally.

5. Accessing a TFTP Server

In addition to assigning an IP address, the DHCP

rver directs the Cisco Unified IP Phone to a TFTP

. If the phone has a statically defined IP address,

Server you must configure the TFTP server locally on the phone; the phone then contacts the TFTP server directly.

Note You can also assign an alternative TFTP server

to use instead of the one assigned by DHCP.

eps may occur on your Cisco Unified IP Phone.

• Adding Phones to the Cisco Unified

Communications Manager Database, page 2-7.

• Resolving Startup Problems, page 9-1.

Resolving Startup Problems, page 9-1.

• Network Setup Menu, page 4-4.

• Resolving Startup Problems, page 9-1.

• Network Setup Menu, page 4-4.

• Resolving Startup Problems, page 9-1.

• Network Setup Menu, page 4-4.

• Resolving Startup Problems, page 9-1.

2-6

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Adding Phones to the Cisco Unified Communications Manager Database

Table 2-3 Cisco Unified IP Phone Startup Process (continued)

Task Purpose Related Topics

6. Requesting the Configuration File

The TFTP server has configuration files, which define parameters for Unified Communications Manager and other informati

7. Contacting Cisco Unified Communications Manager

The configuration file defines how the Cisco

ified IP Phone communicates with Cisco

ified Communications Manager and provides a

one with its load ID. After obtaining the file from

ph the TFTP server, the phone attempts to make a connection to the highest priority Cisco Unified Communications Manager on the list.

If the phone was manually added to the database,

sco Unified Communications Manager identifies

e phone. If the phone was not manually added to the

th database and auto-registration is enabled in Cisco Unified Communications Manager, the phone attempt Unified Communications Manager database.

connecting to Cisco

on for the phone.

s to auto-register itself in the Cisco

• Adding Phones to the Cisco Unified

Communications Manager Database, page 2-7.

• Resolving Startup Problems, page 9-1.

Resolving Startup Problems, page 9-1.

Adding Phones to the Cisco Unified Communications Manager Database

Before installing the Cisco Unified IP phone, you must choose a method for adding phones to the Cisco Unified Communications Manager database. Be aware t number of device license units and the number of unit licenses that a impact phone registration. For more i

sco Unified Communications Manager System Guide

the Ci

These sections describe the methods:

• Adding Phones with Auto-Registration, page 2-8

• Adding Phones with Auto-Registration and TAPS, page 2-9

• Adding Phones with Cisco Unified Communications Manager Administration, page 2-9

• Adding Phones with BAT, page 2-10

nformation on licensing go to the Licenses for Phones section in

hat each phone type requires a fixed

re available on the server may

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Adding Phones to the Cisco Unified Communications Manager Database

Table 2-4 provides an overview of these methods for adding phones to the Cisco Unified

Communications Manager database.

Ta b l e 2-4 Methods for Adding Phones to the Cisco Unified Communications Manager

Database

Requires MAC

Method

Address? Notes

Auto-registration No Results in automatic assignment of directory

Auto-registration with

Using the Cisco Unified

ommunications Manager

No Requires auto-registration and the Bulk

Yes Requires phones to be added individually

Administration

Using BAT Yes Allows for simultaneous registration of multiple

Chapter 2 Preparing to Install the Cisco Unified IP Phone on Your Network

mbers

Administration Tool (BAT); updates information in the Cisco Unified IP Phone and in Cisco Unified Communications Manager Administration

hones

Adding Phones with Auto-Registration

By enabling auto-registration before you begin installing phones, you can:

• Add phones without first gathering MAC addresses from the phones.

• Automatically add a Cisco Unified IP Phone to the Cisco Unified Communications Manager

database when you physically connect the phone to your IP telephony network. During auto-registration, Cisco Unified Communications Manager assigns t directory number to the phone.

• Quickly enter phones into the Cisco Unified Communications Manager database and modify any

settings, such as the directory numbers, from Cisco Unified Communications Manager.

• Move auto-registered phones to new locations and assign them to different device pools without

affecting their directory numbers.

Note Cisco recommends you use auto-registration to add less than 100 phones to your network. To add more

than 100 phones to your network, use the Bulk Administration Tool (BAT). See the “Adding Phones with

BAT” section on page 2-10.

Auto-registration is disabled by default. In some cases, yo example, if you want to assign a specific directory number to the phone. For information about enabling

auto-registration, go to the “Enabling Auto-Registration” section in the Cisco Unif Manager Administration Guide.

he next available sequential

u might not want to use auto-registration; for

ied Communications

2-8

Note When you configure the cluster for mixed mode through the Cisco CTL client, auto-registration is

automatically disabled. When you configure the cluster for non-secure mode through the Cisco CTL client, auto-registration is automatically enabled.

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Adding Phones to the Cisco Unified Communications Manager Database

Related Topics

• Adding Phones with Auto-Registration and TAPS, page 2-9

• Adding Phones with Cisco Unified Communications Manager Administration, page 2-9

• Adding Phones with BAT, page 2-10

Adding Phones with Auto-Registration and TAPS

You can add phones with auto-registration and TAPS, the Tool for Auto-Registered Phones Support, without first gathering MAC addresses from phones.

TAPS works with the Bulk Administration Tool (BAT) to update a batch of phones that were already

ded to the Cisco Unified Communications Manager database with dummy MAC addresses. Use TAPS

o update MAC addresses and download pre-defined configurations for phones.

Note Cisco recommends you use auto-registration and TAPS to add less than 100 phones to your network. To

add more than 100 phones to your network, use the Bulk Administration Tool (BAT). See the “Adding

Phones with BAT” section on page 2-10.

To implement TAPS, you or the end-user dial a TAPS directory number and follow voice prompts. When th

e process is complete, the phone will have downloaded its directory number and other settings, and the

phone will be updated in Cisco Unified Communications Manager Administration with the correct MAC

addres

Auto-registration must be enabled in Cisco Unified Communications Manager Administration

(System > Cisco Unified CM) for T

Note When you configure the cluster for mixed mode through the Cisco CTL client, auto-registration is

APS to function.

automatically disabled. When you configure the cluster for non-secure mode through the Cisco CTL client, auto-registration is automatically enabled.

For more information, go to the “Bulk Administration” chapter in Cisco Unified Communications

Manager Administration Guide.

Related Topics

• Adding Phones with Auto-Registration, page 2-8

• Adding Phones with Cisco Unified Communications Manager Administration, page 2-9

• Adding Phones with BAT, page 2-10

Adding Phones with Cisco Unified Communications Manager Administration

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You can add phones individually to the Cisco Unified Communications Manager database by using Cisco Unified Communications Manager Administration. To do so, you first need to obtain the MAC

s for each phone.

addres

For information about determining a MAC address, see the “De

termining the MAC Address for a Cisco

Unified IP Phone” section on page 2-10.

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Determining the MAC Address for a Cisco Unified IP Phone

After you have collected MAC addresses, in Cisco Unified Communications Manager Administration,

choose Device > Phone and click Add New to begin.

For complete instructions and conceptual information about Cisco Unified Communications Manager,

o to the “Cisco Unified Communicat

Communications Manager System Guide.

Related Topics

• Adding Phones with Auto-Registration, page 2-8

• Adding Phones with Auto-Registration and TAPS, page 2-9

• Adding Phones with BAT, page 2-10

Adding Phones with BAT

Cisco Unified Communications Manager Bulk Administration Tool (BAT) enables you to perform batch

operations, including registration, on multiple phones. To access BAT, choose Bulk Administration

drop-down menu in Cisco Unified Communications Manager Administration,

To add phones by using BAT only (not in conjunction with TAPS), you can use the MAC address for

phone or dummy MAC addresses if you have a large number of new phones.

each

For information about determining a MAC address, see the “De

Unified IP Phone” section on page 2-10.

For detailed instructions about using BAT, go to the “Bu

Communications Manager Administration Guide.

Chapter 2 Preparing to Install the Cisco Unified IP Phone on Your Network

ions Manager Overview” chapter in the Cisco Unified

termining the MAC Address for a Cisco

lk Administration” chapter in the Cisco Unified

Related Topics

• Adding Phones with Auto-Registration, page 2-8

• Adding Phones with Auto-Registration and TAPS, page 2-9

• Adding Phones with Cisco Unified Communications Manager Administration, page 2-9

Determining the MAC Address for a Cisco Unified IP Phone

Several procedures described in this manual require you to determine the MAC address of a Cisco Unified IP Phone. You can determine a phone’s MAC address in these ways:

• From the phone, press the Applications button and select Phone Information and look at the

MAC Address field.

• Look at the MAC label on the back of the phone.

• Display the web page for the phone and click the Device Information hyperlink.

For information about accessing the web page, se

section on page 8-2.

e the “Accessing the Web Page for a Phone”

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Setting Up the Cisco Unified IP Phone

This chapter includes the following topics, which help you install the Cisco Unified IP Phone on an IP telephony network:

• Before You Begin, page 3-1

• Understanding the Cisco Unified IP Phone 6921, 6941, and 6961 Components, page 3-2

• Installing the Cisco Unified IP Phone, page 3-5

• Footstand, page 3-8

• Reducing Power Consumption on the Phone, page 3-8

• Verifying the Phone Startup Process, page 3-12

• Configuring Startup Network Settings, page 3-13

Note Before you install a Cisco Unified IP phone, you must decide how to configure the phone in your

network. Then you can install the phone and verify its functionality. For more information, see

Chapter 2, “Preparing to Install the Cisco Unified IP Phone on Your Network.”

Before You Begin

Before installing the Cisco Unified IP Phone, review the requirements in these sections:

• Network Requirements, page 3-1

• Cisco Unified Communications Manager Configuration, page 3-2

Network Requirements

For the Cisco Unified IP Phone to successfully operate as a Cisco Unified IP Phone endpoint in your network, your network must meet the following requirements:

• Working Voice over IP (VoIP) Network:

–

VoIP configured on your Cisco routers and gateways

–

Cisco Unified Communications Manager installed in your network and configured to handle call processing

• IP network that supports DHCP or manual assignment of IP address, gateway, and subnet mask

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Chapter 3 Setting Up the Cisco Unified IP Phone

Understanding the Cisco Unified IP Phone 6921, 6941, and 6961 Components

Note The Cisco Unified IP Phone displays the date and time from Cisco Unified Communications Manager.

If the Cisco Unified Communications Manager server is located in the phones will not display the correct local time.

Cisco Unified Communications Manager Configuration

The Cisco Unified IP Phone requires Cisco Unified Communications Manager to handle call

processing. Refer to Cisco Unified Communications Manager Administration Guide or t

context-sensitive help in the Cisco Unified Communications Manager application to ensure that Cisco Unified Communications Manager is set up properly to manage t and process calls.

If you plan to use auto-registration, verify that it is enabled and properly configured in Cisco Unified Commu n

Unified Communications Manager Administration Guide. Also, see the “Adding Phones to the Cisco

Unified Communications Manager

You must use Cisco Unified Communications Manager Administrati telephony features to the Cisco Unified IP Phones. See the “Telephony Features Available for the Cisco

Unified IP Phone” section on page 5-1 for details.

nications Manager Administration before connecting any Cisco Unified IP Phone to the

etwork. For information about enabling and configuring auto-registration, refer to Cisco

Database” section on page 2-7.

a different time zone than the phones,

he phone and to properly route

on to configure and assign

In Cisco Unified Communications Manager Administration, you ca to user groups, and associate users to specific phones. In this way, users gain access their Cisco Unified CM User Option page to configure items such as call forwarding, speed dialing, and voice messaging system options. See the “Adding Users to Cisco Unified Communi

page 5-19 for details.

n add users to the database, add users

cations Manager” section on

Understanding the Cisco Unified IP Phone 6921, 6941, and 6961 Components

The Cisco Unified IP Phone 6921, 6941, and 6961 include these components on the phone or as accessories for the phone:

• Network and Access Ports, page 3-2

• Handset, page 3-3

• Speakerphone, page 3-3

• Headset, page 3-3

Network and Access Ports

The back of the Cisco Unified IP Phone 6921, 6941, and 6961 includes these ports:

• Network port

3-2

–

labeled Network

• Access port

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–

labeled Computer

Each port supports 10/100 Mbps half- or full-duplex connections to external devices. You can use either

egory 3/5/5e cabling for 10-Mbps connections, but you must use Category 5/5e for 100 Mbps

Cat connections.

Use the SW network port to connect the phone to the network. You must use a straight-through cable on

his port. The phone can also obtain inline power from a switch over this connection. See the “Adding

Phones to the Cisco Unified Communicatio

Use the PC access port to connect a network device, suc straight-through cable on this port.

Handset

The handset is designed especially for use with a Cisco Unified IP Phone. It includes a light strip that indicates incoming calls and voice messages waiting.

To connect a handset to the Cisco Unified IP Phone, plug the cable into the handset and the Handset port

n the back of the phone.

Understanding the Cisco Unified IP Phone 6921, 6941, and 6961 Components

ns Manager Database” section on page 2-7 for details.

h as a computer, to the phone. You must use a

Speakerphone

Headset

Note In some cases, hum may be reduced or eliminated by using a local power cube or power injector.

By default, the speakerphone is enabled on the Cisco Unified IP Phone.

You can disable the speakerphone by using Cisco Unified Communications Manager Administration. To

so, choose Device > Phone and locate the phone you want to modify. In the Phone Configuration

window for the phone, check the Disable Speakerphone check box.

Although Cisco Systems performs internal testing of third-party headsets for use with the Cisco Unified IP Phones, Cisco Systems does not certify or support products from headset or handset vendors.

Cisco recommends the use of good quality external devic against unwanted radio frequency (RF) and audio frequency (AF) signals. Depending on the quality of headsets and their proximity to other devices such as cell phones and two-way radios, some audio noise or echo may still occur. An audible hum or buzz may be heard by either the remote party or by both the remote party and the Cisco Unified IP Phone user. Humming or buzzing sounds can be caused by a range of outside sources; for example, electric lights, electric motors, or large PC monitors. See the “Using

External Devices” section on page 3-4 for more information.

These environmental and deployed means that there is not a single headset solution that is optimal for all environments.

Cisco recommends that customers test hea before making a purchasing decision and deploying en masse.

hardware inconsistencies in the locations where Cisco Unified IP Phones are

dsets in their intended environment to determine performance

es, for example, headsets that are screened

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Understanding the Cisco Unified IP Phone 6921, 6941, and 6961 Components

Audio Quality

Beyond the physical, mechanical and technical performance, the audio portion of a headset must sound good to the user and to the party on the far end. Sound quality is subjective and Cisco cannot guarantee the performance of any headsets. However, a variety of headsets from leading headset manufacturers have been reported to perform well with Cisco Unified IP Phones.

Chapter 3 Setting Up the Cisco Unified IP Phone

For information about wireless headsets t hookswitch control feature, go to the following URL:

http://www.cisco.com/en/US/partner/pro

Connecting a Headset

To connect a wired headset to the Cisco Unified IP Phone, plug it into the Headset port on the back of

the phone. Press the Headset button on the phone to place and answer calls using the headset.

You can use the wired headset with all of the features on the Cisco Unified IP Phone, including the

olume and Mute buttons. Use these buttons to adjust the ear piece volume and to mute the speech path

V from the headset microphone.

Disabling a Headset

You can disable the headset by using Cisco Unified Communications Manager Administration. If you do so, you also will disable the speakerphone.

To disable the headset from Cisco Unified Communications Manager Administration, choose Devi Phone and locate the phone that you want to modify. In the Phone Configuration window for the phone, check the Disable Speakerphone and Headset check box.

Using External Devices

hat work in conjunction with the wireless headset remote

d/voicesw/ucphone_headsets.html.

ce >

The following information applies when you use external devices with the Cisco Unified IP Phone:

Cisco recommends the use of good quality external de unwanted radio frequency (RF) and audio frequency (AF) signals.

Depending on the quality of these devices and their proxi two-way radios, some audio noise may still occur. In these cases, Cisco recommends that you take one or more of the following actions:

• Move the external device away from the source of the RF or AF signals.

• Route the external device cables away from the source of the RF or AF signals.

• Use shielded cables for the external device, or use cables with a better shield and connector.

• Shorten the length of the external device cable.

• Apply ferrites or other such devices on the cables for the external device.

Cisco cannot guarantee the performance external devices, cables, and connectors. The system will perform adequately when suitable devices are attached using good quality cables and connectors.

Caution In European Union countries, use only external headsets that are fully compliant with the EMC Directive

[89/336/EC].

of the system because Cisco has no control over the quality of

vices that are shielded (screened) against

mity to other devices such as mobile phones or

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Installing the Cisco Unified IP Phone

You must connect the Cisco Unified IP Phone to the network and to a power source before using it. See

Figure 3-1 for a graphical representation of the connections fo

and Figure 3-2 for a graphical representation of the connections for a Cisco Unified IP Phone 6961.

Note Before you install a phone, even if it is new, upgrade the phone to the current firmware image. Before

using external devices, read the “Using External Devices” sect performance information.

To install a Cisco Unified IP Phone, perform the tasks described in Tab l e 3-1.

Ta b l e 3-1 Installing the Cisco Unified IP Phone 6921, 6941, and 6961

Task Purpose Related Topics

1. Connect the handset to the Handset port. —

2. Connect a headset to the Headset port.

Optional. You can add a headset later if you do not

ect one now.

conn

3. Optional. Connect the power supply to the Cisco DC

Adapter port.

4. Connect a straight-through Ethernet cable from the

switch to the network port labeled Network on the Cisco Unified IP Phone 6921, 6941, and 6961.

Each Cisco Unified IP Phone ships with one Ethernet

ble in the box.

See the “Hea headsets.

See the “Adding Phones to the Cisco Unified

Communications Manager Database” section on page 2-7 for guidelines.

See the “Network a for guidelines.

Installing the Cisco Unified IP Phone

r a Cisco Unified IP Phone 6921 and 6941

ion on page 3-4 for safety and

dset” section on page 3-3 for supported

nd Access Ports” section on page 3-2

You can use either Category 3/5/5e cabling for

-Mbps connections, but you must use Category 5/5e

10 for 100 Mbps connections.

5. Connect a straight-through Ethernet cable from

another network device, such as a desktop computer, to the access port labeled Computer on the Cisco Unified IP Phone 6921, 6941, and 6961.

Optional. You can connect another network device

f you do not connect one now.

later i

You can use either Category 3/5/5e cabling for

-Mbps connections, but you must use Category 5/5e

10 for 100 Mbps connections.

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See the “Network a for guidelines.

nd Access Ports” section on page 3-2

3-5

Installing the Cisco Unified IP Phone

Figure 3-1 Cisco Unified IP Phone 6921 and 6941 Cable Connections

Chapter 3 Setting Up the Cisco Unified IP Phone

3-6

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Chapter 3 Setting Up the Cisco Unified IP Phone

192617

Figure 3-2 Cisco Unified IP Phone 6961 Cable Connections

Installing the Cisco Unified IP Phone

DC adaptor port (DC48V)

AC-to-DC power supply (optional)

AC power wall plus (optional)

Network port (10/100 SW) connection. IEEE

802.3af power enabled

Related Topics

• Footstand, page 3-8

• Verifying the Phone Startup Process, page 3-12

• Configuring Startup Network Settings, page 3-13

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Access port (10/100 PC) connection

Handset connection

Analog headset connection (optional)

3-7

Chapter 3 Setting Up the Cisco Unified IP Phone

Reducing Power Consumption on the Phone

You can reduce the amount of energy that the Cisco Unified IP Phone 6921, 6941, and 6961 consumes by scheduling when the phone goes into power save mode. In power save mode, the backlight on the screen is not lit when the phone is not in use. The phone remains in power save mode for the scheduled duration or until the user lifts the handset or presses any button. In the Phone Configuration page on Cisco Unified Communications Administration, configure the following parameters.

• Days Backlight Not Active—Specify the days that the backlight remains inactive.

• Backlight on Time—Schedule the time of day that the backlight automatically activates. on the days

listed in the off schedule.

• Backlight on Duration—Indicates the length of time that the backlight is active once the backlight

is enabled by the programmed schedule

• Backlight Idle Timeout—Defines the period of user inactivity on the phone before the backlight is

turned off.

Footstand

If your phone is placed on a table or desk, the footstand can be connected to the back of the phone for a higher or lower viewing angle, depending on your preference.

Figure 3-3 il

sets of holes on the Cisco Uni alignment of the tabs on the footstand with the two different sets of holes on the Cisco Unified IP Phone

961.

lustrates the footstand and the alignment of the tabs on the footstand with the two different

fied IP Phone 6921 and 6941. Figure 3-4 illustrates the footstand and the

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Figure 3-3 Cisco Unified IP Phone 6921 and 6941

Footstand

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Footstand slots for a higher viewing angle

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Footstand slots for a lower viewing angle

3-9

Footstand

Figure 3-4 Cisco Unified IP Phone 6961

Chapter 3 Setting Up the Cisco Unified IP Phone

CISCO

Footstand slots for a higher viewing angle

194406

Footstand slots for a lower viewing angle

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Higher Viewing Angle

Footstand

195159

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Mounting the Phone to the Wall

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Lower Viewing Angle

Chapter 3 Setting Up the Cisco Unified IP Phone

Mounting the Phone to the Wall

You can mount the Cisco Unified IP Phone on the wall by using special brackets available in a Cisco Unified IP Phone wall mount kit. For information on installing the wall mount kit, see

Appendix E, “Installing the Wall Mount Kit for the Cisco Unified IP Phone 6921, 6941, and 6961” or Appendix F, “Cisco Unified IP Phone Non-Lockable Wall Mount.”

Note Wall mount kits are ordered separately from the phone.

Verifying the Phone Startup Process

After the Cisco Unified IP Phone has power connected to it, the phone begins its startup diagnostic process by cycling through the following steps.

1. The following LED buttons flash on and off during the various stages of bootup as the phone checks

its hardware. See Tab l e 3-2 for a list of the hardware test and the LED diagno

stic status.

3-12

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Ta b l e 3-2 LED Diagnostic Status

Hardware Test MWI Hold Mute Speaker

Power is Ready On On On On

Flash is Accessible — On On On

RAM Test Successful — — On On

Ethernet Test Successful — — — On

2. The screen displays the Cisco Systems, Inc., logo screen.

3. These messages appear as the phone starts up.

–

Configuring IP message

–

Registering

4. The home screen displays:

–

Current date and time

–

Primary directory number

Configuring Startup Network Settings

–

Additional directory numbers and speed dial numbers, if configured (Only on Cisco Unified IP Phone 6961)

–

Softkeys

If the phone successfully passes through these stages, it start up properly, see the “Resolving Startup Problems” section on page 9-1.

Configuring Startup Network Settings

If you are not using DHCP in your network, you must configure these network settings on the Cisco Unified IP Phone after installing the phone on the network:

• IP address

• IP subnet information

• TFTP server IP address

• You also may configure the domain name and the DNS server settings, if necessary.

Collect this information and se

Unified IP Phone.”

e the instructions in Chapter 4, “Configuring Settings on the Cisco

has started up properly. If the phone does not

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Configuring Startup Network Settings

Chapter 3 Setting Up the Cisco Unified IP Phone

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CHAP T ER

Configuring Settings on the Cisco Unified IP Phone

The Cisco Unified IP Phone includes many configurable network settings that you may need to modify before the phone is functional for your users. You can access these settings, and change some of them, through menus on the phone. Settings that are display-only on the phone are configured in Cisco Unified Communications Manager Administration.

This chapter includes the following topics:

• Configuration Menus on the Cisco Unified IP Phone, page 4-1

• Network Setup Menu, page 4-4

• IPv4 Setup Menu Options, page 4-6

Configuration Menus on the Cisco Unified IP Phone

The Cisco Unified IP Phone includes the following configuration menus:

• Network Configuration—Provides options for viewing and making a variety of network settings.

For more information, see the “Network Setup Menu” section on page 4-4.

• IPv4 Configuration—A sub-menu of the Network Configuration menu, the IPv4 menu items provide

additional network options for viewing and setting. For more information, see the “IPv4 Setup Menu

Options” section on page 4-6.

Before you can change option settings on the Network Conf editing. See the “Unlocking and Locking Options” section on page 4-3 for instructions.

For information about the keys you can use to edit or change option settings, see the “Editing V

section on page 4-3.

You can control whether a phone user has access to phon the Cisco Unified Communications Manager Administration Phone Configuration window.

Related Topics

• Displaying a Configuration Menu, page 4-2

• Unlocking and Locking Options, page 4-3

• Editing Values, page 4-3

• Network Setup Menu, page 4-4

• IPv4 Setup Menu Options, page 4-6

iguration menu, you must unlock options for

alues”

e settings by using the Settings Access field in

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4-1

Configuration Menus on the Cisco Unified IP Phone

Displaying a Configuration Menu

To display a configuration menu, perform the following steps.

Note You can control whether a phone has access to the Settings menu or to options on this menu by using the

Settings Access field in the Cisco Unified Communications Manager Administration Phone

iguration window. The Settings Access field accepts these values:

Conf

• Enabled—Allows access to the Settings menu.

• Disabled—Prevents access to the Settings menu.

• Restricted—Allows access to the User Preferences menu and allows volume changes to be saved.

Prevents access to other options on the Settings menu.

If you cannot access an option on the Administrato

Procedure

Chapter 4 Configuring Settings on the Cisco Unified IP Phone

r Settings menu, check the Settings Access field.

Step 1 Press the Applications button. Step 2 Select Admin Settings.

Note For information about the Status menu, see Chapter 7, “Viewing Model Information, Status, and

Statistics on the Cisco Unified IP Phone.” For information about the Reset Settings menu, see Chapter 9, “Troubleshooting and Maintenance.”

Step 3 Enter the password and then press the Select button. The Admin Settings password is configured in the

Local Phone Unlock Password parameter in the Common Phone Profile Configuration on Cisco Unified Communications Manager Administration.

Note Users can access the Admin Settings without entering a password when the Local Phone Unlock

Password parameter is not configured

Step 4 Perform one of these actions to display the desired menu:

• Use the navigation bar to select the desired menu and then press the Select button.

• Use the keypad on the phone to enter the number that corresponds to the menu.

Step 5 To display a submenu repeat Step 4.

Step 6 To exit a menu, press the Exit softkey.

4-2

Related Topics

• Unlocking and Locking Options, page 4-3

• Editing Values, page 4-3

• Network Setup Menu, page 4-4

• IPv4 Setup Menu Options, page 4-6

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Chapter 4 Configuring Settings on the Cisco Unified IP Phone

Unlocking and Locking Options

You can apply a password to the phone so that no changes can be made to the administrative options on the phone without the password being entered on the Admin Settings phone screen.

Configuration Menus on the Cisco Unified IP Phone

Editing Values

To apply a password to the phone, in Cisco Unified

Communications Manager administration, navigate

to the Common Phone Profile Configuration window (Device > Device Settings > Common Phone Profile). Enter a password in the Local Phone Unlock Password option. Apply the password to the

common phone profile that the phone uses.

Related Topics

• Displaying a Configuration Menu, page 4-2

• Editing Values, page 4-3

• Network Setup Menu, page 4-4

• IPv4 Setup Menu Options, page 4-6

When you edit the value of an option setting, follow these guidelines:

• Use the keys on the keypad to enter numbers and letters.

• To enter letters by using the keypad, use a corresponding number key. Press the key one or more

times to display a particular letter. For example, press the 2 key once for “a,” twice quickly for “b,”

and three times quickly for “c.” After you pause, the cursor automatically advances to allow you to enter the next letter.

• To enter a period (for example, in an IP address), press * on the keypad.

• Press the up arrow on the navigation bar to move the cursor to the left most character, and press the

down arrow on the navigation bar to move the cursor to the right most character.

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• Press if you make a mistake. This softkey deletes the character to the left of the cursor.

• Press the Cancel softkey before pressing the Save softkey to discard any changes that you have

made.

Note The Cisco Unified IP Phone provides several methods you can use to reset or restore option settings, if

necessary. For more information, see the “Resetting or Restoring the Cisco Unified IP Phone” section

on page 9-10.

Related Topics

• Displaying a Configuration Menu, page 4-2

• Unlocking and Locking Options, page 4-3

• Network Setup Menu, page 4-4

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4-3

Chapter 4 Configuring Settings on the Cisco Unified IP Phone

Network Setup Menu

The Network Setup menu provides options for viewing and making a variety of network settings.

Table 4-1 describes these options and, where applicable, explains how

For information about how to access the Network Se

tup menu, see the “Displaying a Configuration

Menu” section on page 4-2.

For information about the keys you can use to edit options, see the “Edi

Ta b l e 4-1 Network Setup Menu Options

Option Description To Change

IPv4 Setup In the IPv4 Setup submenu, you can do the following:

• Enable or disable the phone to use the IP address that

is assign by the DHCP server.

• Manually set the IP Address, Subnet Mask, Default

Routers, DNS Server, and Alternate TFTP servers.

For more information on the IPv4 address fields, refer to

Table 4-2.

Host Name Unique host name that the DHCP server assigned to the

hone.

Domain Name Name of the Domain Name System (DNS) domain in

which

the phone resides.

Operational VLAN ID Auxiliary Virtual Local Area Network (VLAN)

figured on a Cisco Catalyst switch in which the phone

con is a member.

If the phone has not received an auxiliary VLAN, this

ption indicates the Administrative VLAN.

If neither the auxiliary VLAN nor the Administrative VLAN are

configured, this option defaults to a VLAN ID

of 4095.

Admin. VLAN ID Auxiliary VLAN in which the phone is a member.

Used only if the phone does not receive an auxiliary VLAN f

rom the switch; otherwise it is ignored.

to change them.

ting Values” section on page 4-3.

Scroll to IPv4 Setup and press

Select.

Display only—Cannot configure.

1. Set the DHCP Enabled option to

No.

2. Scroll to the Domain Name

option, press the Edit softkey,

and then enter a new domain name.

3. Press the Apply softkey, then

press Save.

Display only—Cannot configure.

The phone obtains its Operational

LAN ID via Cisco Discovery

V Protocol (CDP) from the switch to which the phone is attached. To assign a VLAN ID manually, use the Admin VLAN ID option.

1. Scroll to the Admin. VLAN ID

option, press the Edit softkey,

and then enter a new Admin VLAN setting.

4-4

2. Press the Apply softkey, then

press Save.

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Chapter 4 Configuring Settings on the Cisco Unified IP Phone

Table 4-1 Network Setup Menu Options (continued)

Option Description To Change

PC VLAN Allows the phone to interoperate with 3rd party switches

that do not support a voice VLAN. The Admin VLAN ID option must be set before you can change this option.

SW Port Configuration Speed and duplex of the network port. Valid values:

• Auto Negotiate

• 100 Half—100-BaseT/half duplex

• 100 Full—100-BaseT/full duplex

• 10 Half—10-BaseT/half duplex

• 10 Full—10-BaseT/full duplex

If the phone is connected to a switch, configure the port

n the switch to the same speed/duplex as the phone, or

o configure both to auto-negotiate.

If you change the setting of this option, you must change

e PC Port Configuration option to the same setting.

PC Port Configuration Speed and duplex of the access port. Valid values:

• Auto Negotiate

• 100 Half—100-BaseT/half duplex

• 100 Full—100-BaseT/full duplex

• 10 Half—10-BaseT/half duplex

• 10 Full—10-BaseT/full duplex

If the phone is connected to a switch, configure the port

n the switch to the same speed/duplex as the phone, or

o configure both to auto-negotiate.

If you change the setting of this option, you must change

he SW Port Configuration option to the same setting.

1. Make sure the Admin VLAN ID

option is set.

2. Scroll to the PC VLAN option,

press the Edit softkey, and then

enter a new PC VLAN setting.

3. Press the Apply softkey, then

press Save.

1. Unlock network configuration

options.

2. Scroll to the SW Port

Configuration option and then

press the Edit softkey.

3. Scroll to the setting that you

want and then press the Select

button.

1. Unlock network configuration

options.

2. Scroll to the PC Port

Configuration option and then

press the Edit softkey.

3. Scroll to the setting that you

want and then press the Select

button.

Network Setup Menu

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4-5

Chapter 4 Configuring Settings on the Cisco Unified IP Phone

IPv4 Setup Menu Options

The IPv4 Setup menu is a submenu of the Network Setup menu. To reach the IPv4 Setup menu, select the IPv4 option on the Network Setup menu.

Table 4-2 describes th

For information about the keys you can use to edit options, see the “Edi

Ta b l e 4-2 IPv4 Setup Menu Options

Option Description To Change

DHCP Indicates whether the phone has DHCP enabled or

sabled.

When DHCP is enabled, the DHC phone an IPaddress. When DHCP is disabled, the administrator must manually assign an IP address to the phone.

IP Address Internet Protocol (IP) address of the phone.

If you assign an IP address with this option, you must also

a subnet mask and default router. See the Subnet

assign Mask and Default Router options in this table.

e IPv4 Setup menu options.

P server assigns the

ting Values” section on page 4-3.

Scroll to the DHCP option, press the

softkey, then press either the No

Edit

softkey to disable DHCP, or press the

Yes softkey to enable DHCP.

1. Set the DHCP option to No.

2. Scroll to the IP Address option,

press the Edit softkey, and then

enter a new IP Address.

Subnet Mask Subnet mask used by the phone.

Default Router 1 Default router used by the phone (Default Router 1).

DNS Server 1 Primary Domain Name System (DNS) server (DNS Server

) and optional backup DNS servers (DNS Server 2–5)

1 used by the phone.

3. Press the Apply softkey, then

press Save.

1. Set the DHCP Enabled option to

No.

2. Scroll to the Subnet Mask

option, press the Edit softkey,

and then enter a new subnet mask.

3. Press the Apply softkey, then

press Save.

1. Set the DHCP Enabled option to

No.

2. Scroll to the appropriate Default

Router option, press the Edit

softkey, and then enter a new router IP address.

3. Press the Apply softkey, then

press Save.

1. Set the DHCP Enabled option to

No.

2. Scroll to the appropriate DNS

Server option, press the Edit

softkey, and then enter a new DNS server IP address.

3. Press the Apply softkey, then

press Save.

4-6

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Chapter 4 Configuring Settings on the Cisco Unified IP Phone

Table 4-2 IPv4 Setup Menu Options (continued)

Option Description To Change

Alternate TFTP Indicates whether the phone is using an alternative TFTP

server

TFTP Server 1 Primary Trivial File Transfer Protocol (TFTP) ser

ver used by the phone. If you are not using DHCP in your network and you want to change this server, you must use the TFTP Server 1 option.

If you set the Alternate TFTP option to yes, you must enter a non-zero va

lue for the TFTP Server 1 option.

TFTP Server 2 Optional backup TFTP server that the phone uses if the

rimary TFTP server is unavailable.

Scroll to the Alternate TFTP option

and press the Yes softkey if the phone

should use an alternative TFTP

server; press the No softkey if the

phone should not use an alternative TFTP server.

1. If DHCP is enabled, set the

Alternate TFTP option to Yes.

2. Scroll to the TFTP Server 1

option, press the Edit softkey,

and then enter a new TFTP server IP address.

3. Press the Apply softkey, then

press Save.

1. Enter an IP address for the TFTP

Server 1 option.

2. Scroll to the TFTP Server 2

option, press the Edit softkey,

and then enter a new backup TFTP server IP address.

IPv4 Setup Menu Options

DHCP Address

leased

3. Press the Apply softkey, then

press Save.

Releases the IP address assigned by DHCP. Scroll to the DHCP Address

Released option and press the Edit softkey, then press the Yes softkey to

release the DHCP Address.

Related Topics

• Displaying a Configuration Menu, page 4-2

• Unlocking and Locking Options, page 4-3

• Editing Values, page 4-3

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4-7

IPv4 Setup Menu Options

Chapter 4 Configuring Settings on the Cisco Unified IP Phone

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CHAP T ER

Configuring Features, Templates, Services, and Users

After you install Cisco Unified IP Phones in your network, configure their network settings, and add them to Cisco Unified Communications Manager, you must use the Cisco Unified Communications

ager Administration application to configure telephony features, optionally modify phone

Man templates, set up services, and assign users.

This chapter provides an overview of these configuration and setup procedures. Cisco Unified Commu

To list supported features for all phones or for a parti Communications Manager, you can generate a Unified CM Phone Feature List report on Cisco Unified Reporting.

For suggestions about how to provide users with information about features, and what information to p

For information about setting up phones in non-English environments, see A

International Users.”

nications Manager documentation provides detailed instructions for these procedures.

cular phone model on your Cisco Unified

rovide, see Appendix A, “Providing Information to Users Via a Website.”

ppendix B, “Supporting

This chapter includes following topics:

• Telephony Features Available for the Cisco Unified IP Phone, page 5-1

• Join and Direct Transfer Policy, page 5-13

• Modifying Phone Button Templates, page 5-14

• Configuring Softkey Templates, page 5-16

• Setting Up Services, page 5-18

• Adding Users to Cisco Unified Communications Manager, page 5-19

• Managing the User Options Web Pages, page 5-19

Telephony Features Available for the Cisco Unified IP Phone

After you add Cisco Unified IP Phones to Cisco Unified Communications Manager, you can add functionality to the phones. Table 5-1 includes a list of supported telephony features, many of which you can configure using Cisco Unified Communications Manager Administration. The Reference column lists Cisc procedures and re

o Unified Communications Manager and other documentation that contains configuration

lated information.

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5-1

Chapter 5 Configuring Features, Templates, Services, and Users

Telephony Features Available for the Cisco Unified IP Phone

For information about using most of these features on the phone, refer to Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified Communications Manager 7.1.

Note Cisco Unified Communications Manager Administration also provides several service parameters that

you can use to configure various telephony functions. For more information on accessing and

configuring service parameters, refer to Cisco Unified Communications Manager Administration Gu ide.

For more information on the functions of a service, sel help button in the Service Parameter Configuration window.

Ta b l e 5-1 Telephony Features for the Cisco Unified IP Phone

Feature Description Configuration Reference

Abbreviated dialing Allows users to speed dial a phone number by

ering an assigned index code (1-99) on the

ent phone keypad.

Note You can use Abbreviated Dialing while

on-hook or off-hook.

Users assign index codes from the User Options

eb pages.

Audible Message

aiting Indicator

W (AMWI)

A stutter tone from the handset, headset, or speakerphone indicates that a user has one or more new voice messages on a line.

Note The stutter tone is line-specific. You hear it

only when using the line with the waiting messages.

Auto Answer Connects incoming calls automatically after a ring

wo.

or t

Auto Answer works with e

ither the speakerphone

or the headset.

ect the name of the parameter or the question mark

For more information, refer to the following:

• Cisco Unified Communications Manager

Administration Guide, “Cisco Unified IP

Phone Configuration” chapter.

• Cisco Unified Communications Manager

System Guide, “Cisco Unified IP Phone”

chapter.

For more information, go to the “Cis

Unified IP Phone” chapter in the Ci

Communications Manager System Guide.

For more information, go to the “Directory

Number Configuration” chapter in the Cisco

Unified Communications Manager

nistration Guide.

Admi

sco Unified

Auto-pickup Allows a user to use one-touch pickup

unctionality for call pickup features.

Block external to externa

l transfer

Busy Lamp Field (BLF)

Prevents users from transferring an external call to another external number.

Allows a user to monitor the call state of a directory number associate

d with a speed-dial

button on the phone.

Busy Lamp Field (BLF) Pickup

Provides enhancements to BLF speed dial. Allows you to configure a Dire

ctory Number (DN) that a user can monitor for incoming calls. When the DN receives an incoming call, the system alerts the monitoring user, who can then pick up the call.

Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 7.1 (SCCP)

5-2

For more information, go to the “Call Pickup”

chapter in the Cisco U

nified Communications

Manager Features and Services Guide.

For more information, go to the “External Call

Transfer Restrictions” chapter in the Cisco

Unified Communications Manager Features

Services Guide.

and

For more information, go to the “Presence”

chapter in the Cisco U

nified Communications

Manager Features and Services Guide.

For more information, go to the “Call Picku

chapter in the Cisco U

nified Communications

p”

Manager Features and Services Guide.

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Chapter 5 Configuring Features, Templates, Services, and Users

Telephony Features Available for the Cisco Unified IP Phone

Table 5-1 Telephony Features for the Cisco Unified IP Phone (continued)

Feature Description Configuration Reference

Call Back Provides users with an audio and visual alert on the

phone when a busy or unavailable party becomes available.

Call display

ctions

restri

Determines the information that will display for calling or connected lines, depending on the parties who are involved in the call.

Call Forward Allows users to redirect incoming calls

to another number. Call forward options include Call Forward All, Call Forward Busy, Call Forward No Answer, and Call Forward No Coverage.

For more information, refer to:

• Cisco Unified Communications Manager

System Guide, “Cisco Unified IP Phone”

chapter.

• Cisco Unified Communications Manager

Features and Services Guide, “Cisco Call

Back” c

hapter.

For more information, refer to:

• Cisco Unified Communications Manager

Administration Guide, “Cisco Unified IP

Phone Configuration” chapter.

• Cisco Unified Communications Manager

System Guide, “Understanding Route

Plans” chapter.

• Cisco Unified Communications Manager

Features and Services Guide, “Call

Display Restrictions” chapter.

For more information, refer to:

• Cisco Unified Communications Manager

Administration Guide, “Directory

Number Configuration” chapter.

Call forward all loop breakout

Call forward all loop prev

ention

Detects and prevents Call Forward All loops. When a

Call Forward All loop is detected, the Call Forward All configuration is ignored and the call rings through.

Prevents a user from configuring a Call Forward All destination directly on the phone that creates a Call Forward All loop or that creates a Call Forward All chain with more hops than the existing

Forward Maximum Hop Count service parameter

allows.

• Cisco Unified Communications Manager

System Guide, “Cisco Unified IP Phone”

chapter.

• “Specifying Options that Appear on the

User Options Web Pages” section on page 5-21

For more information, go to the “Cis

Unified IP Phone” chapter in the Ci

sco Unified

Communications Manager System Guide.

For more information, go to the “Cis

Unified IP Phone” chapter in the Ci

sco Unified

Communications Manager System Guide.

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5-3

Chapter 5 Configuring Features, Templates, Services, and Users

Telephony Features Available for the Cisco Unified IP Phone

Table 5-1 Telephony Features for the Cisco Unified IP Phone (continued)

Feature Description Configuration Reference

Call forward configurable display

Call forward

nation override

desti

Call park Allows users to park (temporaril

Call pickup Allows users to redirect a call that is ringing on

Call waiting Indicates (and allows users to answer) an incoming

Caller ID Caller identification such as a phone number,

Allows you to specify information that appears on a phone when a call is forwarded. This information can include the caller name, caller number, redirected number, and original dialed number.

Allows you to override Call Forward All (CFA) in cases where the CFA target places a call to the CFA initiator. This feature allows the CFA target to reach the CFA initiator for important calls. The override works whether the CFA target phone number is internal or external.

y store) a call and then retrieve the call by using another phone in the Cisco Unified Communications Manager system.

ther phone within their pickup group to their

ano phone.

You can configure an audio and/or visual alert for

he primary line on the phone. This alert notifies

t the users that a call is ringing in their pickup group.

call that rings while on another ca

ll. Incoming call

information appears on the phone display.

ame, or other descriptive text appear on the phone

n display.

For more information, refer to the following:

• Cisco Unified Communications Manager

Administration Guide, “Directory

Number Configuration” chapter.

• Cisco Unified Communications Manager

System Guide, “Cisco Unified IP Phone”

chapter.

For more information, go to the “Understanding Directory Numbers” chapter

in the Ci

sco Unified Communications

Manager System Guide.

For more information, go to the “Call Park and

Directed Call Park” chapter in the Cisco

Unified Communications Manager Features

Services Guide.

and

For more information, go to the “Call Picku

chapter in the Cisco U Manager Features and Services Guide.

For more information, refer to:

• Cisco Unified Communications Manager

System Guide, “Understanding Directory

Numbers” chapter.

• “Configuring the Phone to Support Call

Waiting” section on page 5-22

For more information, refer to:

• Cisco Unified Communications Manager

Administration Guide, “Cisco Unified IP

Phone Configuration” chapter.

• Cisco Unified Communications Manager

System Guide, “Understanding Route

Plans” chapter.

• Cisco Unified Communications Manager

Features and Services Guide, “Call

Display Restrictions” chapter.

p”

nified Communications

5-4

• Cisco Unified Communications Manager

Administration Guide, “Directory

Number Configuration” chapter.

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Chapter 5 Configuring Features, Templates, Services, and Users

Telephony Features Available for the Cisco Unified IP Phone

Table 5-1 Telephony Features for the Cisco Unified IP Phone (continued)

Feature Description Configuration Reference

Caller ID Blocking Allows a user to block their phone number or

e-mail address from phones that have caller identification enabled.

Calling Party

rmalization

Globalizes or localizes the incoming calling party number so that the appropriate calling number presentation displays on the phone. Supports the international escape character +.

Cisco Extension

bility

Allows users to temporarily access their Cisco Unified IP Phone configuration such as line appearances, services, and speed dials from shared Cisco Unified IP Phone by logging into the Cisco Extension Mobility service on that phone when they log into the Cisco Extension Mobility service on that phone.

Cisco Extension Mobility can be useful if users

ork from a variety of locations within your

w company or if they share a workspace with coworkers.

Cisco Web Dialer Allows users to make calls from web and desktop

applications.

Client matter codes (CMC)

Conference

Enables a user to specify that a call relates to a

ecific client matter.

• Allows a user to talk simultaneously with

multiple parties by calling each participant individually. Conference features include Conference and Meet-Me.

• Allows a non-initiator in a standard (ad hoc)

conference to add or remove participants; also allows any conference participant to join together two standard conferences on the same line.

For more information, refer to:

• Cisco Unified Communications Manager

System Guide, “Understanding Route

Plans” chapter.

• Cisco Unified Communications Manager

Administration Guide, “Directory

Number Configuration” chapter.

For more information, go to the “Call

Normalization” chapter in the Cisco Unif

Communications Features and Services

de.

Gui

For more information, go to the “Cisco

Extension Mobility” chapter in the Ci

Unified Communications Manager Features

Services Guide.

and

For more information go to the “Cisco W

Dialer” chapter in the C

Communications Manager Features and

ces Guide.

Servi

For more information, go to the “Client Matter

Codes and Forced Authorization Codes”

chapter in the Cisco Unif Manager Features and Services Guide.

The service parameter, Advance Adhoc

nference, (disabled by default in Cisco

Co Unified Communications Manager Administration) allows you to enable these features.

For information on conferences, go to the “Conference Bridges” chapter in the

Cisco Unified Communications Manager System Gu

ide.

For more information, go to the “Cis

Unified IP Phone” chapter in the Ci

Communications Manager System Guide.

ing Party

ied

sco

isco Unified

ied Communications

sco Unified

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Note Be sure to inform your users whether

these features are activated.

Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 7.1 (SCCP)

5-5

Chapter 5 Configuring Features, Templates, Services, and Users

Telephony Features Available for the Cisco Unified IP Phone

Table 5-1 Telephony Features for the Cisco Unified IP Phone (continued)

Feature Description Configuration Reference

CTI Applications A computer telephony integration (CTI) route

point can designate a virtual device to receive multiple, simultaneous calls for application-controlled redirection.

Direct transfer Allows users to connect two c

alls to each other

(without remaining on the line).

Directed Call Park Allows a user to transfer an active call to an

available direc

ted call park number that the user

dials or speed dials.

A Call Park BLF button indicates whether a directed call park number is occupied and provides

ed-dial access to the directed call park number.

spe

Note If you implement Directed Call Park, avoid

configuring the Park softkey. This prevents users from confusing the two Call Park features.

Directed Call Pickup Allows a user to answer a cal

l that is ringing on a

particular directory number.

Distinctive ring Users can customize how their phone indicates an

ncoming call and a new voice mail message.

Divert Allows a user to transfer a ri

nging, connected, or held call directly to a voice-messaging system. When a call is diverted, the line becomes available to make or receive new calls.

For more information, go to the “CTI R

Point Configuration” chapter in the Ci

Unified Communications Manager

nistration Guide.

Admi

For more information, go to the “Cisco

Unified IP Phone” chapter in the Ci

Communications Manager System Guide.

For more information, go

Directed Call Park” chapter in the Cisco

Unified Communications Manager Features

Services Guide.

and

For more information, go to the “Call Pickup”

chapter in the Cisco U Manager Features and Services Guide.

For more information, go to the “Custom

Phone Rings” chapter in the Cisco U

Communications Manager Features and

ces Guide.

Servi

For more information, go to the “Imme

Divert” chapter in the Cisco

Unified Communications Manager Features

Services Guide.

and

oute

sco

sco Unified

to the “Call Park and

nified Communications

nified

diate

5-6

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Chapter 5 Configuring Features, Templates, Services, and Users

Telephony Features Available for the Cisco Unified IP Phone

Table 5-1 Telephony Features for the Cisco Unified IP Phone (continued)

Feature Description Configuration Reference

Do Not Disturb (DND) When DND is turned on, either no audible rings

occur during the ringing-in state of a call, or no audible or visual notifications of any type occur.

You can configure the phone to have a softkey

emplate with a DND softkey or a phone-button

t template with DND as one of the selected features.

The following DND-related parameters are configurable Manager Ad

• Do Not Disturb—This check box allows you

in Cisco Unified Communications ministration:

to enable DND on a per-phone basis. Use

Cisco Unified Communications Manager Administration > Device > Phone > Phone Configuration.

• DND Incoming Call Alert—Choose the type

of alert to play, if any, on a phone for incoming calls when DND is active. This parameter is located on both the Common Phone Profile page and the Phone configuration page (Phone Configuration window value takes precedence).

• BLF Status Depicts DND—Enables DND

status to override busy/idle state.

Fast Dial Service Allows a user to enter a Fast Dial code to place a

call. Fa

st Dial codes can be assigned to phone numbers or Personal Address Book entries. (See “Services” in this table.)

Forced authorization codes (F

AC)

Group call pickup Allows a user to answer a call that is ri

Controls the types of calls that certain users can place.

nging on a

directory number in another group.

Hold Reversion Limits the amount of time that a call can be on hold

efore reverting back to the phone that put the call

b on hold and alerting the user.

Reverting calls are distinguished from incoming

ls by a single ring (or beep, depending on the

cal new call indicator setting for the line). This notification repeats at intervals if not resumed.

A call that triggers Hold Reversion also displays an animated icon in the ca

You can configure call focus p

ll bubble.

riority to favor

incoming or reverting calls.

For more information, go to the “Do

Disturb” chapter in the Cisco

Communications Manager Features and

vices Guide.

Ser

For more information, see Mo

Button Template for Personal Address Book or Speed Dials, page 5-15.

For more information, go to the “Client Matter

Codes and Forced Authorization Codes”

chapter in the Cisco Unif Manager Features and Services Guide.

For more information, go to the “Call Pickup”

chapter in the Cisco U Manager Features and Services Guide.

For more information about configuring this

ure, go to the “Hold Reversion” chapter in

feat

the Cisco Un

ified Communications Manager

Features and Services Guide.

Not

Unified

difying a Phone

ied Communications

nified Communications

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5-7

Chapter 5 Configuring Features, Templates, Services, and Users

Telephony Features Available for the Cisco Unified IP Phone

Table 5-1 Telephony Features for the Cisco Unified IP Phone (continued)

Feature Description Configuration Reference

Hold Status Enables phones with a shared line to distinguish

between the local and remote lines that placed a call on hold.

Hold/Resume Allows the user to move a connected call from an

active s

tate to a held state.

Hunt Group Provides load sharing for calls to a main directory

umber. A hunt group contains a series of directory

n numbers that can answer the incoming calls. When the first directory number in the hunt group is busy, the system hunts in a predetermined sequence for the next available directory number in the group and directs the call to that phone.

Intercom Allows users to place and receive intercom calls

sing programmable phone buttons. You can

u configure intercom line buttons to:

No configuration is required.

• Requires no configuration, unless you

want to use music on hold. See “Music-on-Hold” in this table for information.

• See “Hold Reversion” in this table.

For more information, refer to:

• Cisco Communications Manager

Administration Guide, “Hunt Group

Configuration” chapter.

• Cisco Unified Communications Manager

System Guide, “Understanding Route

Plans” chapter.

For more information, go to the “Intercom”

chapter in the Cisco U

Manager Feature and Services Guide.

nified Communications

• Directly dial a specific intercom extension.

• Initiate an intercom call and then prompt the

user to enter a valid intercom number.

Note If your user logs into the same phone on a

daily basis using their Cisco Extension Mobility profile, assign the phone button template that contains intercom information to their profile, and assign the phone as the default intercom device for the intercom line.

Join Across Lines Allows users to combine calls that are on multiple

phone line

s to create a conference call.

Some JTAPI/TAPI applications are not compatible with the Join and Direct Transfer feature implementation on the Cisco Unified IP Phone 6921, 6941, and 6961 and you may need to configure the Join and Direct Transfer Policy to disable join and direct transfer on the same line or possibly across lines. For more information, see the “Join and Direct Transfer

Policy” section on page 5-13.

For more information, go to the “Cis

Unified IP Phone” chapter in the Ci

sco Unified

Communications Manager System Guide.

5-8

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Chapter 5 Configuring Features, Templates, Services, and Users

Telephony Features Available for the Cisco Unified IP Phone

Table 5-1 Telephony Features for the Cisco Unified IP Phone (continued)

Feature Description Configuration Reference

Join Allows users to combine two calls that are on one

line to create a conference call and remain on the call.

Log out of hunt groups Allows users to log out of a hunt group and

emporarily block calls from ringing their phone

t when they are not available to take calls. Logging out of hunt groups does not prevent non-hunt group calls from ringing their phone.

Malicious caller

entification (MCID)

Allows users to notify the system administrator about suspicious calls that are received.

Some JTAPI/TAPI applications are not

compatible with the Join and Direct Transfer feature implementation on the Cisco Unified IP Phone 6921, 6941, and 6961 and you may need to configure the Join and Direct Transfer Policy to disable join and direct transfer on the same line or possibly across lines. For more information, see the “Join and Direct Transfer

Policy” section on page 5-13.

For more information:

• Refer to Cisco Unified Communications

Manager System Guide, ““Cisco Unified

IP Phone”

• Cisco Unified IP Phone 6921,6941, and

6961 User Guide, “Basic Call Handling”

chapter, “Making Conference Calls” section

For more information

• See the “Configuring Softkey Templates”

section on page 5-16.

• Cisco Unified Communications Manager

System Guide, “Understanding Route

Plans” chapter.

For more information refer to:

• Cisco Unified Communications Manager

System Guide, ““Cisco Unified IP Phone”

Meet-Me conference Allows a user to host a Meet-Me conference in

ich other participants call a predetermined

wh number at a scheduled time.

Message Waiting Defines directory numbers for message-waiting on

message-waiting off indicator. A directly

and connected voice-messaging system uses the specified directory number to set or to clear a message-waiting indication for a particular Cisco Unified IP Phone.

Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 7.1 (SCCP)

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• Cisco Unified Communications Manager

Features and Services Guide, “Malicious

Call Identification” chapter.

For more information go to the “Meet-Me

Number/Pattern Configuration” chapter in the

Cisco Unified Communications Manager

nistration Guide.

Admi

For more information, refer to:

• Cisco Unified Communications Manager

Administration Guide, “Message Waiting

Configuration” chapter.

• Cisco Unified Communications Manager

System Guide, “Voice Mail Connectivity

to Cisco Unified Communications Manager” chapte

5-9

Chapter 5 Configuring Features, Templates, Services, and Users

Telephony Features Available for the Cisco Unified IP Phone

Table 5-1 Telephony Features for the Cisco Unified IP Phone (continued)

Feature Description Configuration Reference

Message waiting Indicator

Mobile Connect Enables users to manage business calls using a

Mobile Voice Access Extends Mobile Connect capabi

Music on hold Plays music while callers are on

Mute Mutes the microphone from the handset or headset. Requires no configuration.

Onhook Dialing Allows a user to dial a number without going off

Other group pickup Allows a user to answer a call ringing on a phone

Privacy Prevents users who share a line from adding

Private Line

tomated Ringdown

Au (PLAR)

A light on the handset that indicates that a user has one or more new voice messages.

ngle phone number and pick up in-progress calls

si on the desk phone and a remote device such as a mobile phone. Users can restrict the group of callers according to phone number and time of day.

lities by allowing users to access an interactive voice response (IVR) system to originate a call from a remote device such as a cellular phone.

hold. For more information go to the “Music On

hook. The user ca

n then either pick up the handset

or press the Dial softkey.

in another group tha

t is associated with the user's

group.

hemselves to a call and from viewing information

t on their phone display about the call of the other user.

The Cisco Unified Communications Manager administrator can configure a phone number that the Cisco Unified IP Phone dials as soon as the

ndset goes off hook. This can be useful for

ha phones that are designated for calling emergency or “hotline” numbers.

For more information refer to:

• Cisco Unified Communications Manager

Administration Guide, “Message Waiting

Configuration” chapter.

• Cisco Unified Communications Manager

System Guide, “Voice Mail Connectivity

to Cisco Unified Communications Manager” chapte

For more information, go to the “Cisco U

Mobility” ch

apter in the Cisco Unified

Communications Manager Features and Services Guide.

For more information, go to the “Cisco U

Mobility” ch

apter in the Cisco Unified

Communications Manager Features and Services Guide.

Hold” chapter in the Cisco U

Communications Manager Features and

ces Guide.

Servi

For more information, refer to the Cisco Unified IP Phone 6921, 6941, and 6961 User Guide, “Basic Call Handling” chapter.

For more information, go to the “Call Pickup”

chapter in the Cisco U

nified Communications

Manager Features and Services Guide.

For more information refer to:

• Cisco Unified Communications Manager

Administration Guide, “Cisco Unified IP

Phone Configuration” chapter.

• Cisco Unified Communications Manager

System Guide, “Cisco Unified IP Phone”

chapter.

• Cisco Unified Communications Manager

Features and Services Guide “Barge and

Privacy” chapter.

For more information, go to the “Directory

Number Configuration” chapter in the Cisco

Unified Communications Manager

nistration Guide.

Admi

nified

5-10

Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 7.1 (SCCP)

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Chapter 5 Configuring Features, Templates, Services, and Users

Telephony Features Available for the Cisco Unified IP Phone

Table 5-1 Telephony Features for the Cisco Unified IP Phone (continued)

Feature Description Configuration Reference

Programmable Feature Buttons

Quality Reporting Tool

(QR

Redial Allows users to call the most re

Ring Tone Setting Identifies ring type used for a line when a

Services URL button Allows users to access services from a

Services Allows you to use the Cisco Unified IP Phone

Shared line Allows a user to have multiple phones that share

The administrator can assign features, such as New Call, Call Back, and Forward All, etc. to line buttons.

Allows users to submit information about problem phone calls by pressing a button. QRT can be configured for either of two user modes, depending upon the amount of user interaction desired with QRT.

cently dialed phone

number by pressing a button or the Redial softkey.

phone

has another active call.

rogrammable button rather than by using the

p Services menu on a phone.

ices Configuration menu in Cisco

Serv Unified Communications Manager Administration

o define and maintain the list of phone services to

t which users can subscribe.

the same

phone number or allows a user to share a

phone number with a coworker.

For more information, refer to:

• Cisco Unified Communications Manager

System Guide, “Cisco Unified IP Phone”

chapter.

• Cisco Unified Communications Manager

Administration Guide, “Phone Button

Template Configuration” chapter

For more information refer to:

• Cisco Unified Communications Manager

System Guide, “Cisco Unified IP Phone”

chapter.

• Cisco Unified Communications Manager

Features and Services Guide, “Quality

Report Tool”

chapter.

Requires no configuration.

For more information refer to:

• Cisco Unified Communications Manager

Administration Guide, “Directory

Number Configuration” chapter.

• “Creating Custom Phone Rings” section

on page 6-2.

For more information refer to:

• Cisco Unified Communications Manager

Administration Guide, “Cisco Unified IP

Phone Configuration” chapter.

• Cisco Unified Communications Manager

System Guide, “Cisco Unified IP Phone

Services” chapter.

For more information refer to:

• Cisco Unified Communications Manager

Administration Guide, “Cisco Unified IP

Phone Configuration” chapter.

• Cisco Unified Communications Manager

System Guide, “Cisco Unified IP Phone

Services” chapter.

For more information, go to the “Understanding Directory Numbers” chapter

in the Ci

sco Unified Communications

Manager System Guide.

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5-11

Chapter 5 Configuring Features, Templates, Services, and Users

Telephony Features Available for the Cisco Unified IP Phone

Table 5-1 Telephony Features for the Cisco Unified IP Phone (continued)

Feature Description Configuration Reference

Speed-dialing Dials a specified number that has been previously

stored.

Time-of-Day Routing Restricts access to specified telephony features by

ime period.

Transfer Allows users to redirect connec

ted calls from their

phones to another number.

Transfer - Direct

ransfer

Transfer—The first invocation of Transfer will always initiate a new call by using the same directory number, after putting the active call on hold.

Direct Transfer—This transfer j

oins two established calls (call is in hold or in connected state) into one call and drops the feature initiator from the call. Direct Transfer does not initiate a consultation call and does not put the active call on hold.

Voice messaging system

Enables callers to leave messages if calls are unanswered.

For more information refer to:

• Cisco Unified Communications Manager

Administration Guide, “Cisco Unified IP

Phone Configuration” chapter.

• Cisco Unified Communications Manager

System Guide, “Cisco Unified IP Phone”

chapter.

For more information refer to:

• Cisco Unified Communications Manager

Administration Guide, “Time Period

Configuration” chapter.

• Cisco Unified Communications Manager

System Guide, “Time-of-Day Routing”

chapter.

Policy” section on page 5-13.

Some JTAPI/TAPI applications are not

mpatible with the Join and Direct Transfer

co feature implementation on the Cisco Unified IP Phone 6921, 6941, and 6961 and you may need to configure the Join and Direct Transfer Policy to disable join and direct transfer on the same line or possibly across lines. For more information, see the “Join and Direct Transfer

Policy” section on page 5-13.

For more information, go to the “Understanding Directory Numbers” chapter

in the Ci

sco Unified Communications

Manager System Guide.

For more information refer to:

• Cisco Unified Communications Manager

Administration Guide, “Cisco Voice-Mail

Port Configuration” chapter.

• Cisco Unified Communications Manager

System Guide, “Voice Mail Connectivity

to Cisco Unified Communications Manager” chapte

5-12

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Chapter 5 Configuring Features, Templates, Services, and Users

Join and Direct Transfer Policy

Some JTAPI/TAPI applications are not compatible with the Join and Direct Transfer feature implementation on the Cisco Unified IP Phone 6921, 6941, and 6961. In order for these applications to control and monitor these phones, you must configure the Join and Direct Transfer Policy to disable join and direct transfer on the same line or possibly across lines. You can configure the Join and Direct Transfer Policy for the following:

• To configure the policy for all phones on the system, choose System > Enterprise Phone

Configurations from Cisco Unified Communications Manager Administration.

• To configure the policy to a group of phones, choose Device > Device Settings > Common Phone

Profile from Cisco Unified Communications Manager Administration.

• To configure the policy on an individual phone, configure the Join and Direct Transfer Policy in the

Phone Configuration for the specific phone.

Configuring Corporate and Personal Directories

Because this parameter can be configured in three dif is determined in the following order:

1. Device Configuration window settings

2. Common Phone Profile window settings

3. Enterprise Phone Configuration window settings.

When you change the setting of the J “Override Common Settings” box for the setting to take effect. The default policy is to have Same line, across line enabled for join and direct transfer.

To determine the proper setting for this parameter application.

oin and Direct Transfer Policy Parameter, you must check the

ferent windows, the setting that takes precedence

, refer to the documentation of the JTAPI/TAPI

Configuring Corporate and Personal Directories

The Contact button on the Cisco Unified IP Phone 6921, 6941, and 6961 gives users access to several directories. These directories can include:

• Corporate Directory—Allows a user to look up phone numbers for co-workers.

To support this feature, you must configure corporate direc

Directories” section on page 5-13 for more information.

• Personal Directory—Allows a user to store a set of personal numbers.

To support this feature, you must provide the user with software to configure the personal directory. See the “Configuring Personal Directory” section on page 5-14 for more information.

tories. See the “Configuring Corporate

Configuring Corporate Directories

Cisco Unified Communications Manager uses a Lightweight Directory Access Protocol (LDAP) directory to store authentication and authorization information about users of Cisco Unified Commu Auth resources that a user is permitted to use, such as a specific phone extension.

For more informatio

Manager System Guide.

Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 7.1 (SCCP)

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nications Manager applications that interface with Cisco Unified Communications Manager.

entication establishes the users’ rights to access the system. Authorization identifies the telephony

n, go to “Understanding Directory Numbers” in the Cisco Uni fied Communications

5-13

Modifying Phone Button Templates

After completing the LDAP directory configuration, users can use the Corporate Directory service on their Cisco Unified IP Phone 6921, 6941, and 6961 to look up users in the corporate directory.

Configuring Personal Directory

Personal Directory consists of the following features:

• Personal Address Book (PAB)

• Speed Dials

• Address Book Synchronization Tool (TABSynch)

Users can access Personal Directory featur

• From a web browser—Users can access the PAB and Speed Dials features from the Cisco Unified

Communications Manager User Options web pages

• From the Cisco Unified IP Phone—Choose Contacts to search the corporate directory or the user’s

personal directory.

• From a Microsoft Windows application—Users can use the TABSynch tool to synchronize their

PABs with Microsoft Windows Address Book (WAB). Customers who want to use the Microsoft Outlook Address Book (OAB) should begin by importing the data from the OAB into the Windows Address Book (WAB). TabSync can then be used to synchronize the WAB with Personal Directory.

Chapter 5 Configuring Features, Templates, Services, and Users

es by these methods:

To ensure that Cisco IP Phone Address B pertains to them, activate the Cisco UXL Web Service in Cisco Unified Serviceability.

To configure Personal Directory from a You must provide users with a URL and login information.

To synchronize with Microsoft Outlook, users must install the TABSynch utility, provided by you. To

btain the TABSynch software to distribute to users, choose Application > Plugins from Cisco Unified

o Commu

Synchronizer.

nications Manager Administration, then locate and click Cisco IP Phone Address Book

ook Synchronizer users have access only to end-user data that

web browsers, users must access their User Options web pages.

Modifying Phone Button Templates

Phone button templates let you assign speed dials and call-handling features to programmable line buttons. Call-handling features that can be assigned to buttons include call forward, hold, and conference.

Ideally, you modify templates before registering pho customized phone button template options from Cisco Unified Communications Manager during

stration.

regi

To modify a phone button template, choose De

Cisco Unified Communications Manager Administration. To assi use the Phone Button Template field in the Cisco Unified Communications Manager Administration

one Configuration page. Refer to Cisco Unified Communications Manager Ad

Cisco Unified Communications Manager System Guide for more information.

• The default Cisco Unified IP Phone 6921 template that ships with the phone uses buttons 1 and 2

for lines.

• The default Cisco Unified IP Phone 6941 template that ships with the phone uses buttons 1 through

4 for lines.

nes on the network. In this way, you can access

vice > Device Settings > Phone Button Template in

gn a phone button template to a phone,

ministration Guide and

5-14

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Chapter 5 Configuring Features, Templates, Services, and Users

• The default Cisco Unified IP Phone 6961 template that ships with the phone uses buttons 1 through

12 for lines.

To avoid confusion for users, do not assign a feature to a button and a softkey at the

Modifying Phone Button Templates

same time.

For more information about softkey templates, see Co

nfiguring Softkey Templates, page 5-16.

Modifying a Phone Button Template for Personal Address Book or Speed Dials

You can modify a phone button template to associate a service URL with a line button. Doing so enables users to have single-button access to the PAB and Speed Dials. Before you modify the phone button template, you must configure PAB or Speed Dials as an IP phone service.

To configure PAB or Speed Dial as an IP phone service (if

Procedure

Step 1 From Cisco Unified Communications Manager Administration, choose Device >Device Settings >

Phone Services.

The Find and List IP Phone Services window displays.

Step 2 Click Add New.

The IP Phone Services Configuration window displays.

Step 3 Enter the following settings:

• Service Name and ASCII Service Name—Enter Personal Address Book.

• Service Description—Enter an optional description of the service.

• Service URL

For PAB, enter the following URL:

http://<Unified CM-server-name>:8080/ccmpd/login.do?name=#DEVICENAME#&service=p ab

For Fast Dial, enter the following URL:

http://<Unified-CM-server-name>:8080/ccmpd/login.do?name=#DEVICENAME#&service=fd

• Service Category—Select XML Service.

• Service Type—Select Directories.

• Enable—Select the check box.

it is not already a service), follow these steps:

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Step 4 Click Save.

You can add, update, or delete service parameters as

Services Configuration” chapter in the Ci

Note If you change the service URL, remove an IP phone service parameter, or change the name

sco Unified Communications Manager Administration Guide.

needed as described in the “Cisco Unified IP Phone

of a phone service parameter for a phone service to which users are subscribed, you must

click Update Subscriptions to update all currently subscribed users with the changes, or

users must resubscribe to the service to rebuild the correct URL.

To modify a phone button template for PAB or Fast Dial, follow these steps:

Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 7.1 (SCCP)

5-15

Configuring Softkey Templates

Procedure

Step 1 From Cisco Unified Communications Manager Administration, choose Device > Device Settings >

Phone Button Template.

Step 2 Click Find.

Step 3 Select the phone model.

Step 4 Click Copy, enter a name for the new template, and then click Save.

The Phone Button Template Configuration window opens.

Step 5 Identify the button you would like to assign, and select Service URL from the Features drop-down list

box associated with the line.

Step 6 Click Save to create a new phone button template using the service URL. Step 7 Choose Device > Phone and open the Phone Configuration window for the phone.

Step 8 Select the new phone button template from the Phone Button Template drop-down list box.

Step 9 Click Save to store the change and then click Reset to implement the change.

The phone user can now access the User Options pages and associate the s phone.

For additional information on IP phone services, go to the ““Ci

Configuration” chapter in the Cisco U

additional information on configuring line buttons, go to the “Cisco Unified IP Phone Configuration”

chapter and “Configuring Speed-Dial Buttons” section in the Cisco Administration Guide.

Chapter 5 Configuring Features, Templates, Services, and Users

ervice with a button on the

sco Unified IP Phone Services

nified Communications Manager Administration Guide, For

Unified Communications Manager

Configuring Softkey Templates

Using Cisco Unified Communications Manager Administration, you can associate up to 18 softkeys with applications that are supported by the Cisco Unified IP Phone 6921, 6941, and 6961. Cisco Unified Communications Manager support the Standard User and S template.

An application that supports softkeys can have one or more standard softkey templates associated with

. You can modify a standard softkey template by making a copy of it, giving it a new name, and making

it updates to that copied softkey template. You can also modify a nonstandard softkey template.

To configure softkey templates, select De

Cisco Unified Communications Manager Administration. To assi the Softkey Template field in the Cisco Unified Communications Manager Administration Phone

iguration page. Refer to the “Softkey Template Configuration” chapter in the Cisco

Conf

Unified Communications Manager Administration Guide and the Cisco Unified Communications Manager System Guide for more i

The Cisco Unified IP Phone 6921, 6941, and 6961 do not support all the softkeys that are configurable

n Softkey Template Configuration on Cisco Unified Communications Manager Administration.

Table 5-2 lists the features, softkeys that can be configured on a softkey template, and note whether it is

supported on the Cisco Unified IP Phone 6921, 6941, and 6961.

tandard Feature softkey

vice > Device Settings > Softkey Template from

gn a softkey template to a phone, use

“Softkey Template” section in the

nformation.

5-16

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Chapter 5 Configuring Features, Templates, Services, and Users

Configuring Softkey Templates

Note Cisco Unified Communications Manager allows you to configure any softkey in a softkey template, but

unsupported softkeys do not display on the phone.

Ta b l e 5-2 Configurable Softkeys

Supported as a

Configurable Softkeys in the

Feature

Softkey T Configuration

emplate

Answer Answer (Answer) Ye s —

Barge Barge (Barge) No —

Call Back Call Back (CallBack) Yes —

Call Forward All Forward All (cfwdAlll) Ye s Phone displays Fwd ALL or Fwd Off.

Call Park Call Park (Park) Yes —

Call Pickup Pick Up (Pickup) Ye s —

Conference Conference (Confrn) No Conference is a dedicated button.

Conference Barge Conference Barge (cBarge) No —

Conference List Conference List (ConfList) No Phone displays Deta Divert Immediate Divert (iDivert) Yes Phone displays Di

Do Not Disturb Toggle Do Not Disturb

(DND)

End Call End Call (EndCall) Ye s Phone displays Ca

Group Pickup Group Pick UP (GPickUp) Yes —

Hold Hold (Hold) No Hold is a dedicated button.

Hunt Group HLog (HLog) No Configure Hunt Group as a

Join Join (Join) No —

Malicious Call

tification

Iden

Toggle Malicious Call Identification (MCID)

Meet Me Meet Me (MeetMe) Yes —

Mobile Connect Mobility (Mobility) No Configure Mobile Connect as a

New Call New Call (NewCall) Ye s Phone displays New C

Other Pickup Other Pickup (oPickup) Yes —

Quality Reporting Tool Quality Reporting Tool

(QR

Redial Redial (Redial) Ye s —

Remove Last Conference

ticipant

Par

Remove Last Conference Participant (RmLstC)

Resume Resume (Resume) Yes —

Select Select (Select) Yes —

softkey on Cisco Unified IP

Phone

6921, 6941, and 6961 Notes

il.

vert.

No Configure Do Not Disturb as a

grammable line button.

pro

ncel if the call is not

answered.

rogrammable feature button.

No Configure Malicious Call Identification

as a programmable feature button.

rogrammable feature button.

all.

No Configure Quality Reporting Tool as a

programmable feature button.

Yes Phone displays Remove when a

participant is selected.

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5-17

Chapter 5 Configuring Features, Templates, Services, and Users

Setting Up Services

Table 5-2 Configurable Softkeys (continued)

Supported as a Configurable Softkeys in the Softkey Template

Feature

Speed Dial Abbreviated Dial

Transfer Direct Transfer (DirTrfr) No Transfer is a dedicated button.

Undefine Undefine (Undefine) Ye s —

Video Mode Command Video Mode Command

Configuration

(AbbrDial)

idMode)

softkey on Cisco

Unified IP Phone

6921, 6941, and 6961 Notes

Yes Phone displays SpeedDial.

Configure transfer (Direct Transfer pol

icy) in the Product Specific Configuration Layout section in Phone Configuration.

No —

Setting Up Services

You can give users access to Cisco Unified IP Phone Services on the Cisco Unified IP Phone 6921, 6941, and 6961. You can also assign a button or a softkey to different phone services. These services comprise XML applications that enable the display of interactive content with text and graphics on the phone. Examples of services include local movie times, stock quotes, and weather reports.

Before a user can access any service,

• You must use Cisco Unified Communications Manager Administration to configure available

services.

• The user must subscribe to services using the Cisco Unified CM User Options application. This

web-based application provides a graphical user interface (GUI) for limited, end-user configuration of IP Phone applications.

Before you set up services, gather the URLs for the sites yo access those sites from your corporate IP telephony network.

To set up these services, choose De

Communications Manager Administration. Refer to “Cisco Unified IP Phone Services Configuration”

chapter in the Cisco Un

IP Phone Services” chapter in the Ci

information.

After you configure these services, verify that your us Communications Manager User Options web-based application, from which they can select and subscribe to configured services. See the “How Users Subscribe to Services and Configure Phone

Features” section on page A-2 for a summary of the information that you must provide to end users.

u want to set up and verify that users can

vice > Device Settings > Phone Services from Cisco Unified

ified Communications Manager Administration Guide and to the “Cisco Unified

sco Unified Communications Manager System Guide for more

ers have access to the Cisco Unified

5-18

Note To configure Cisco Extension Mobility services for users, go to the “Cisco Unified Mobility” chapter in

the Cisco Unified Communications Manager Features and Services Guide.

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Chapter 5 Configuring Features, Templates, Services, and Users

Adding Users to Cisco Unified Communications Manager

Adding users to Cisco Unified Communications Manager allows you to display and maintain information about users and allows each user to perform these tasks:

• Access the corporate directory and other customized directories from a Cisco Unified IP Phone.

• Create a personal directory.

• Set up speed dial and call forwarding numbers.

• Subscribe to services that are accessible from a Cisco Unified IP Phone.

You can add users to Cisco Unified Communications Manager using one of these following methods:

• To add users individually, choose User Management > End User from Cisco Unified

Communications Manager Administration.

For more information, go to the End

Communications Manager Administration Guide.

• To add users in batches, use the Bulk Administration Tool. This method also enables you to set an

identical default password for all users.

User Configuration chapter in the Cisco Unified

For more information, go to the “Bu

Manager Administration Guide.

• To add users from your corporate LDAP directory, choose System > LDAP > LDAP System from

Cisco Unified Communications Manager Administration.

Note Once the Enable Synchronization from the LDAP Server is enabled, you will not be able to

add additional users from Cisco Unified Communications Manager Administration

For more information on LDAP, go to the “Und

Unified Communications Manager System Guide.

• To add a user and phone at the same time choose User Management > User/Phone Add from Cisco

Unified Communications Manager.

lk Administration” chapter in Cisco Unified Communications

erstanding the Directory” chapter in the Cisco

Managing the User Options Web Pages

From the User Options web page, users can customize and control several phone features and settings.

For detailed information about the User Options web pages, refer to Cisco Unified IP Phone 6921, 6941,

nd 6961 Phone Guide.

Giving Users Access to the User Options Web Pages

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Before a user can access the User Options web pages, you must add the user to the standard Cisco Unified Communications Manager end user group and associate the appropriate phone with the user.

To add the user to the standard Cisco Unified Commun these steps:

Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 7.1 (SCCP)

ications Manager end user group, you must follow

5-19

Managing the User Options Web Pages

Procedure

Step 1 From Cisco Unified Communications Manager Administration, choose User Management > User

Groups.

The Find and List Users window displays.

Step 2 Enter the appropriate search criteria and click Find. Step 3 Click the Standard CCM End Users link. The User Group Configuration page for the Standard CCM

End Users displays.

Step 4 Click Add End Users to Group. The Find and List Users window displays. Step 5 Use the Find User drop-down list boxes to find the end users that you want to add and click Find.

Step 6 A list of end users that matches your search criteria displays.

Step 7 In the list of records that display, click the check box next to the users that you want to add to this user

group. If the list comprises multiple pages, use the links at the bottom to see more results.

Note The list of search results does not display end users that already belong to the user group.

Chapter 5 Configuring Features, Templates, Services, and Users

Step 8 Click Add Selected.

To associate phones with the user, you must follow these steps:

Procedure

Step 1 From Cisco Unified Communications Manager Administration, choose User Management > End User.

The Find and List Users window displays.

Step 2 Enter the appropriate search criteria and click Find.

Step 3 In the list of records that display, click the link for the user.

Step 4 Click Device Association.

The User Device Associati

on window displays.

Enter the appropriate search criteria and click Find.

Step 5 Choose the device that you want to associate with the end user by checking the box to the left of the

device.

Step 6 Click Save Selected/Changes to associate the device with the end user. Step 7 From Related Links drop-down list box in the upper, right corner of the window, select Back to User,

and click Go.

The End User Configuration window displays and the associat

ed devices that you chose display in the

Controlled Devices pane.

5-20

Step 8 Click Save Selected/Changes.

Make sure to provide end users with the following information about the User Options web pages:

• The URL required to access the application. This URL is:

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Chapter 5 Configuring Features, Templates, Services, and Users

http://<server_name:portnumber>/ccmuser/, where server_name is the host name of the

Cisco Unified Communications Manager.

• A user ID and default password are needed to access the application.

Managing the User Options Web Pages

These settings correspond to the valu

es you entered when you added the user to Cisco Unified Communications Manager (see the “Adding Users to Cisco Unified Communications Manager”

section on page 5-19).

For additional informat

• Cisco Unified Communications Manager Administration Guide, “User Group Configuration”

ion, refer to:

chapter.

• Cisco Unified Communications Manager Administrat ion Guide, “End User Configuration” chapter.

Specifying Options that Appear on the User Options Web Pages

Most options that are on the User Options web pages appear by default. However, the following options must be set by the system administrator by using Enterprise Parameters Configuration settings in Cisco Unified Communications Manager Administration:

• Show Ring Settings

• Show Line Text Label Settings

• Show Call Forwarding

Note The settings apply to all User Options web pages at your site.

To specify the options that appe

ar on the User Options web pages, follow these steps:

Procedure

Step 1 From Cisco Unified Communications Manager Administration, choose System > Enterprise

Parameters.

The Enterprise Parameters Configuration window appears.

Step 2 In the CCMUser Parameters area, specify whether a parameter appears on the User Options web pages

by choosing one of these values from the Parameter Value drop-down list box for the parameter:

• True—Option displays on the User Options web pages (default except for Show Ring Settings,

Show Line Text Label, and Show Call Forwarding).

• False—Option does not display on the User Options web pages.

• Show All Settings—All call forward settings display on the User Options web pages (default).

• Hide All Settings—No call forward settings display on the User Options web pages.

• Show Only Call Forward All—Only call forward all calls displays on the User Options web pages.

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Chapter 5 Configuring Features, Templates, Services, and Users

Configuring the Phone to Support Call Waiting

The Cisco Unified IP Phone 6921, 6941, and 6961 support one call per line. Cisco Unified Communications Manager sets the Maximum Number of Calls (MNC) per line, and Busy Trigger (BT) per line attributes to 2 and 1 respectively and these fields can not be changed, As a result, the line appears to be busy to a second incoming call when there is an active call present on the line. Cisco Unified Communications Manager forwards the second incoming call based on the Call Forward Busy settings for the line. The user, who is on a call will not be notified of an incoming call. Without further configurations, the phone does not support call waiting. However, you can configure the phone to support call waiting and receive the call by configuring an additional line on an unassigned programmable button. When the user receives an incoming call while connected on a call, the phone plays the call waiting tone (single beep), displays a caller ID notification and rolls the incoming call over to the other line.

To configure call waiting on the Cisco Unified IP Phone 6921, 6941, and 6961:

1. On an unassigned programmable button on the phone, configure an additional line by either

assigning the same directory number on a different partition or by assigned a different directory number.

a. When you configure the second line by assigning the same directory number on more than one

line, the DN on the second line must be on a different partition. Each time that you assign the same DN to another line, you must create a unique partition and assign the directory to that partition.

b. When you configure the second line by assigning a different directory number, you must use a

previously unassigned and unlisted number.

The second line is an intermediary call busy destination, such as your voice messaging system.

between the original line (your listed directory number) and your

2. On the original line, configure the destination for the Call Forward Busy Internal and Call Forward

Busy External settings to your second line and the No Answer Ring Duration to a minimum of 10 seconds.

3. On the second line, configure the standard Call Forward All settings that you would normally use

for the original line and set the No Answer Ring Duration to a minimum of 10 seconds.

Note You will need to assign a programmable button for each listed directory number.

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CHAP T ER

Customizing the Cisco Unified IP Phone

This chapter explains how you customize configuration files and phone ring sounds, and how to disable the phone screen to conserve power. Ring sounds play when the phone receives a call.

This chapter includes these topics:

• Customizing and Modifying Configuration Files, page 6-1

• Creating Custom Phone Rings, page 6-2

• Configuring the Idle Display, page 6-3

• Automatically Disabling the Cisco Unified IP Phone Backlight, page 6-4

Customizing and Modifying Configuration Files

You can modify configuration files (for example, edit the xml files) and add customized files (for example, custom ring tones, call back tones) to the TFTP directory. You can modify files and add customized files to the TFTP directory in Cisco Unified Communications Operating System

Administration, from the TFTP Server File Upload window. Refer to Cisco Unified Communications Operating System Administration Guide for information about how to upload files to the TFTP folder

on a Cisco Unified Communications Manager server.

You can obtain a copy of the DistinctiveRinglist.xml and List.xml files from the system using the

ng admin command-line interface (CLI) “file” commands (for exact syntax, refer to the

followi

Command Line Interface Reference Guide for Cisco Unified Communications Solutions

• admin:file

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–

file list

–

file view

–

file search

–

file get

–

file dump

–

file tail

–

file delete

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6-1

Creating Custom Phone Rings

The Cisco Unified IP Phone ships with two default ring types that are implemented in hardware: Chirp1 and Chirp2. Cisco Unified Communications Manager also provides a default sounds that are implemented in software as pulse code modulation (PCM) files. The PCM files, along with an XML file (named DistinctiveRinglist.xml) that describes the ring list options that are available at your site, exist in the TFTP directory on each Cisco Unified Communications Manager server.

For more information, see the “Cisco TFTP” chapter in the Ci

System Guide and t System Administration Guide.

The following sections describe how you can customize the by creating PCM files and editing the DistinctiveRinglist.xml file:

• DistinctiveRingList File Format Requirements, page 6-2

• PCM File Requirements for Custom Ring Types, page 6-3

• Configuring a Custom Phone Ring, page 6-3

he “Software Upgrades” chapter in the Cisco Unified Communications Operating

Chapter 6 Customizing the Cisco Unified IP Phone

set of additional phone ring

sco Unified Communications Manager

phone rings that are available at your site

DistinctiveRingList File Format Requirements

The DistinctiveRingList.xml file defines an XML object that contains a list of phone ring types. This file can include up to 50 ring types. Each ring type contains a pointer to the PCM file that is used for that ring type and the text that will appear on the Ring Type menu on a Cisco Unified IP Phone for that ring. The Cisco TFTP server for each Cisco Unified Communications Manager contains this file.

The CiscoIPPhoneRinglist XML object uses the followin

The following characteristics apply to the definition names. You must include the required DisplayName and FileName for each phone ring type.

• DisplayName defines the name of the custom ring for the associated PCM file that will display on

the Ring Type menu of the Cisco Unified IP Phone.

• FileName specifies the name of the PCM file for the custom ring to associate with DisplayName.

Note The DisplayName and FileName fields must not exceed 25 characters.

This example shows a DistinctiveRinglist.xml file that defines two phone ring types:

<CiscoIPPhoneRingList> <Ring> <DisplayName>Analog Synth 1</DisplayName> <FileName>Analog1.raw</FileName> </Ring> <Ring> <DisplayName>Analog Synth 2</DisplayName> <FileName>Analog2.raw</FileName> </Ring> </CiscoIPPhoneRingList>

g simple tag set to describe the information:

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Chapter 6 Customizing the Cisco Unified IP Phone

PCM File Requirements for Custom Ring Types

The PCM files for the rings must meet the following requirements for proper playback on Cisco Unified IP Phones:

• Raw PCM (no header)

• 8000 samples per second

• 8 bits per sample

• uLaw compression

• Maximum ring size—16080 samples

• Minimum ring size—240 samples

• Number of samples in the ring is evenly divisible by 240.

• Ring starts and ends at the zero crossing.

• To create PCM files for custom phone rings, you can use any standard audio editing packages that

support these file format requirements.

Configuring the Idle Display

Configuring a Custom Phone Ring

To create custom phone rings for the Cisco Unified IP Phone, follow these steps:

Procedure

Step 1 Create a PCM file for each custom ring (one ring per file). Ensure the PCM files comply with the format

guidelines that are listed in the “PCM File Requirements for Custom Ring Types” section on page 6-3.

Upload the new PCM files that you created to the Communications Manager in your cluster. For more information, see the “Software Upgrades” chapter

in the Cisco U

Step 2 Use an text editor to edit the DistinctiveRinglist.xml file. See the “DistinctiveRingList File Format

Requirements” section on page 6-2 for information about how t

DistinctiveRinglist.xml file.

Step 3 Save your modifications and close the DistinctiveRinglist.xml file.

Step 4 To cache the new DistinctiveRinglist.xml file, stop and start the TFTP service by using Cisco Unified

Serviceability or disable and re-enable the “Enable Caching of Constant and Bin Files at Startup” TFTP service parameter (located in the Advanced Service Parameters).

nified Communications Operating System Administration Guide.

Cisco TFTP server for each Cisco Unified

o format this file and for a sample

Configuring the Idle Display

You can specify an idle display (text only; text-file size should not exceed 1M bytes) that appears on the phone LCD screen. The idle display is an XML service that the phone invokes when the phone has been idle (not in use) for a designated period and no feature menu is open.

For detailed instructions abo

Graphics on Cisco Unified IP Phone at this URL:

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ut creating and displaying the idle display, refer to Creating Idle URL

6-3

Automatically Disabling the Cisco Unified IP Phone Backlight

http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_tech_note09186a00801c0764.shtml

In addition, you can refer to Cisco Un Unified Communications Manager Bulk Administration Guide for

• Specifying the URL of the idle display XML service:

–

For a single phone—Idle field on the Cisco Unified Communications Manager Phone configuration window

–

For multiple phones simultaneously—URL Idle field on the Cisco Unified Communications Manager Enterprise Parameters configuration window, or the Idle field in the Bulk Administration Tool (BAT)

• Specifying the length of time that the phone is not used before the idle display XML service is

invoked:

–

For a single phone—Idle Timer field on the Cisco Unified Communications Manager Phone configuration window

–

For multiple phones simultaneously—URL Idle Time field on the Cisco Unified Communications Manager Enterprise Parameters con Idle Timer field in the Bulk Administration Tool (BAT)

Chapter 6 Customizing the Cisco Unified IP Phone

ified Communications Manager Administration Guide or to Cisco

the following information:

figuration window, or the

From a phone, you can see settings for the idle display XML

service URL and the length of time that the

phone is not used before this service is invoked. To see these settings, choose Settings > Device Configuration and scroll to the Idle URL and the Idle URL Time parameters.

Automatically Disabling the Cisco Unified IP Phone Backlight

To conserve power and ensure the longevity of the phone screen backlight, you can set the backlight to turn off when it is not needed.

You can configure settings in Cisco Unified Communicati backlight at a designated time on some days and all day on other days. For example, you may choose to turn off the backlight after business hours on weekdays and all day on Saturdays and Sundays.

You can take any of these actions to turn on the backlight any time it is off:

• Press any button on the phone.

The phone takes the action designated by that button in addition to turning on the backlight.

• Lift the handset.

When you turn the backlight on, it remains on until the phone has remained idle for a designated length

f time, then it turns off automatically.

Table 6-1

explains the Cisco Unified Communications Manager Administration fields that control when

the backlight turns on and off. You configure these fields in Cisco Unified Communications Manager

istration in the Product Specific configuration window. (You access this window by choosing

Admin

Device > Phone fr

om Cisco Unified Communications Manager Administration.)

ons Manager Administration to turn off the

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Chapter 6 Customizing the Cisco Unified IP Phone

Ta b l e 6-1 Backlight On and Off Configuration Fields

Field Description

Days Backlight Not Active

Backlight On Time Time each day that the backlight turns on automatically (except on the days

Backlight On Duration Length of time that the backlight remains on after turning on at the time

Automatically Disabling the Cisco Unified IP Phone Backlight

that the backlight does not turn on automatically at the time specified

Days in the Backlight On Time field.

Choose the day or days from the drop-down list. To choose more than one

y, Ctrl-click each day that you want.

ecif

ied in the Days Backlight Not Active field).

Enter the time in this field in 24 hour format, where 0:00 is midnight.

For example, to automatically turn the backlight on at 7:00 a.m., (0700),

0. T

enter 7:0

f this field is blank, the backlight will automatically turn on at 0:00.

ecif

o turn the backlight on at 2:00 p.m. (1400), enter 14:00.

ied in the backlight On Time field.

Enter the value in this field in the format hours:min

For example, to keep the backlight on for 4 hours and 30 minutes after it

rns on automatically, enter 4:30.

If this field is blank, the phone will turn off at the end of the day (0:00).

Note If Backlight On Time is 0:00 and the backlight on duration is blank

Backlight Idle Timeout Leng

only when the backlight was off as scheduled and was turned on by an end-user (by pressing a button on the phone or lifting the handset).

Enter the value in this field in the format ho

For example, to turn the backlight

30 minutes after an end-user turns the backlight on, enter 1:30.

The default value is 0:30.

utes.

59), the backlight will remain on continuously.

(or 23:

th of time that the phone is idle before the backlight turns off. Applies

urs:min

utes.

off when the phone is idle for 1 hour and

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6-5

Automatically Disabling the Cisco Unified IP Phone Backlight

Chapter 6 Customizing the Cisco Unified IP Phone

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CHAP T ER

Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone

This chapter describes how to use the following menus on the Cisco Unified IP Phone 6900 Series to view model information, status messages, and network statistics for the phone:

• Model Information screen—Displays hardware and software information about the phone. For more

information, see the “Model Information Screen” section on page 7-1.

• Status menu—Provides access to screens that display the status messages, network statistics, and

statistics for the current call. For more information, see the “Status Menu” section on page 7-2.

You can use the information on these screens to monitor the operation of a phone and to assist with

roubleshooting.

You can also obtain much of this information, and obtain other related information, remotely through

he phone’s web page. For more information, see Chapter 8, “Monitoring the Cisco Unified IP Phone

Remotely.”

For more information about troubleshooting the Cisco Unified IP Phone 6900 Series, see Cha

“Troubleshooting and Maintenance.”

This chapter includes these topics:

• Model Information Screen, page 7-1

• Status Menu, page 7-2

Model Information Screen

The Model Information screen includes the options described in Table 7-1.

To display the Model Information screen, press the Applicat Information.

To exit the Model Information screen, pre

Ta b l e 7-1 Model Information Settings for the Cisco Unified IP Phone 6900 Series

Option Description To Change

Model Number Model number of the phone. Display only—cannot configure.

IP Address IP address of the phone. Display only—cannot configure.

MAC Address MAC address of the phone. Display only—cannot configure.

ss the Exit softkey.

ions button and then select Phone

pter 9,

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Chapter 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone

Status Menu

Table 7-1 Model Information Settings for the Cisco Unified IP Phone 6900 Series (continued)

Option Description To Change

Active Load Version of firmware currently installed on the

phone.

Inactive Load Version of firmware installed on the phone,

ut not currently running. The "Inactive Load" label also displays the status of the load, such as "Upgrade in Progress" or "Upgrade Failed."

Last Upgrade Date of the most recent firmware upgrade. Display only—cannot configure.

Active Server IP address or name of the server to which the

hone is registered.

Stand-by Server IP address or name of the standby server. Display only—cannot configure.

Display only—cannot configure.

Status Menu

To display the Status menu, press the Applications button and then select Admin Settings > Status. To exit the Status menu, press the Back softkey.

The Status menu includes theses options, which pro

• Status Messages—Displays the Status Messages screen, which shows a log of important system

messages. For more information, see the “Status Messages Screen” section on page 7-2.

• Network Statistics—Displays the Network Statistics screen, which shows Ethernet traffic statistics.

For more information, see the “Network Statistics Screen” section on page 7-6.

• Call Statistics—Displays counters and statistics for the current call. For more information, see the

“Call Statistics Screen” section on page 7-8.

Status Messages Screen

The Status Messages screen displays the 10 most recent status messages that the phone has generated. You can access this screen at any time, even if the phone has not finished starting up. Table 7-2 describes the status messages that might appear. This table also includes a

To display the Status Messages screen, follow these steps:

Procedure

Step 1 Press the Applications button.

vide information about the phone and its operation:

ctions you can take to address errors.

7-2

Step 2 Select Admin Settings. Step 3 Select Status. Step 4 Select Status Messages.

To remove current status messages, press the Clear softkey.

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To exit the Status Messages screen, press the Back softkey.

Ta b l e 7-2 Status Messages on the Cisco Unified IP Phone 6900 Series

Message Description Possible Explanation and Action

CFG file not found The name-based and default

figuration file was not found on the

con

TFTP Server.

The configuration file for a phone is created when the phone is added to the Cisco Unified Communications

ager database. If the phone has not been added to

Man the Cisco Unified Communications Manager

tabase, the TFTP server generates a

response.

Found

• Phone is not registered with Cisco Unified

Communications Manager.

You must manually add the phone to Cisco

ified Communications Manager if you are not

Un allowing phones to auto-re

“Adding Phones with Cisco Unified Communications Manager Administration” section on page 2-9 for details.

• If you are using DHCP, verify that the DHCP

server is pointing to the correct TFTP server.

Status Menu

CFG File Not

gister. See the

CFG TFTP Size Error The configuration file is too large for file

stem on the phone.

Checksum Error Downloaded software fil

e is corrupted. Obtain a new copy of the phone firmware and place it

DHCP timeout DHCP server did not respond.

• If you are using static IP addresses, check

configuration of the TFTP server. See the

“Network Setup Menu” section on page 4-4 for

details on assigning a TFTP server.

Power cycle the phone.

in the TFTPPath directory. You should only copy files into this directory when the TFTP server software is shut down, otherwise the files may be corrupted.

• Network is busy—The errors should resolve

themselves when the network load reduces.

• No network connectivity between the DHCP

server and the phone—Verify the network connections.

• DHCP server is down—Check configuration of

DHCP server.

• Errors persist—Consider assigning a static IP

address. See the “Network Setup Menu” section

on page 4-4 for details on assigning a static IP

address.

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Chapter 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone

Status Menu

Table 7-2 Status Messages on the Cisco Unified IP Phone 6900 Series (continued)

Message Description Possible Explanation and Action

DNS timeout DNS server did not respond. • Network is busy—The errors should resolve

themselves when the network load reduces.

• No network connectivity between the DNS server

and the phone—Verify the network connections.

• DNS server is down—Check configuration of

DNS server.

DNS unknown host DNS could not resolve the name of the

TFTP serv

er or Cisco Unified

Communications Manager.

Duplicate IP Another device is using the IP address

assigned to the phone

• Verify that the host names of the TFTP server or

Cisco Unified Communications Manager are configured prope

• Consider using IP addresses rather than host

rly in DNS.

names.

• If the phone has a static IP address, verify that

you have not assigned a duplicate IP address. See the “Network Setup Menu” section on page 4-4 section for details.

Error update locale One or more localization files could not

e found in the TFTPPath directory or

b were not valid. The locale was not changed.

File not found The phone cannot locate, on the TFTP

, the phone load file that is

server specified in the phone configuration file.

IP address released The phone has been configured to release

its IP addres

Load ID incorrect Load ID of the software fi

le is of the

wrong type.

• If you are using DHCP, check the DHCP server

configuration.

From Cisco Unified Operating System

istration, check that the following files are

Admin located within subdirectories in the TFTP File Management:

• Located in subdirectory with same name as

network locale:

–

tones.xml

• Located in subdirectory with same name as user

locale:

–

glyphs.xml

–

dictionary.xml

–

kate.xml

From Cisco Unified Operating System Administration, make sure that the phone load file is on the TFTP server, and that the entry in the configuration file is correct.

The phone remains idle until it is power cycled or you reset the DHCP address. See the “Network Setup

Menu” section on page 4-4 for details.

Check the load ID assigned to the phone (from Cisco

Unified Communications Manager, choose Devi

ce >

Phone). Verify that the load ID is entered correctly.

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Table 7-2 Status Messages on the Cisco Unified IP Phone 6900 Series (continued)

Message Description Possible Explanation and Action

Load rejected HC The application that was downloaded is

not compatible with the phone’s hardware.

Occurs if you were attempting to install a version of software on this phone that did not support hardware changes on this newer phone.

Status Menu

No default router DHCP or static configuration did not

ecify a default router.

No DNS server IP A name was specified but DHCP or static

configuration did not specify a DNS

IP server address.

TFTP access error TFTP server is pointing to a directory

that does

not exist.

TFTP file not found The requested load file (.bin) was not

und in the TFTPPath directory.

TFTP error The phone does not recognize an error

provided by the TFTP server.

code

Check the load ID assigned

Unified Communications Manager, choose Devi

to the phone (from Cisco

ce >

Phone). Re-enter the load displayed on the phone.

• If the phone has a static IP address, verify that the

default router has been configured. See the

“Network Setup Menu” section on page 4-4

section for details.

• If you are using DHCP, the DHCP server has not

provided a default router. Check the DHCP server configuration.

• If the phone has a static IP address, verify that the

DNS server has been configured. See the

“Network Setup Menu” section on page 4-4

section for details.

• If you are using DHCP, the DHCP server has not

provided a DNS server. Check the DHCP server configuration.

• If you are using DHCP, verify that the DHCP

server is pointing to the correct TFTP server.

• If you are using static IP addresses, check

configuration of TFTP server. See the “Network

Setup Menu” section on page 4-4 for details on

assigning a TFTP server.

Check the load ID assigned to the phone (from Cisco

Unified Communications Manager, choose Devi

ce >

Phone). Verify that the TFTPPath directory contains

a .bin file with this load ID as the name.

Contact the Cisco TAC.

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Status Menu

Table 7-2 Status Messages on the Cisco Unified IP Phone 6900 Series (continued)

Message Description Possible Explanation and Action

TFTP server not authoriz

TFTP timeout TFTP server did not respond.

The specified TFTP server could not be found in the phone’s CTL.

• The DHCP server has the wrong configuration

file for the TFTP server. In this case, update the TFTP server configuration to specify the correct TFTP server. The CTL file was made and then the TFTP server address changed. In this case, regenerate the CTL file.

• If the phone is using a static IP address, the phone

may be configured with the wrong TFTP server address. In this case, enter the correct TFTP server address in the Network Configuration menu on the phone.

• If the TFTP server address is correct, there may

be a problem with the CTL file. In this case, run the CTL client and update the CTL file, making sure that the proper TFTP servers are included in this file.

• Network is busy—The errors should resolve

themselves when the network load reduces.

• No network connectivity between the TFTP

server and the phone—Verify the network connections.

Timed Out Supplicant attempted 802.1X transaction

but timed out to due the absence of an authentica

tor.

Ve r s i o n e r r o r The name of the phone load file is

correct.

XmlDefault.cnf.xml, or

ml corresponding to

.cnf.x

Name of the configuration file. None. This is an informational message indicating the

the phone device name

Network Statistics Screen

The Network Statistics screen displays information about the phone and network performance. Table 7-3 describes the information that appea

To display the Network Statistics screen, follow these steps:

Procedure

Step 1 Press the Applications button. Step 2 Select Admin Settings.

rs in this screen.

• TFTP server is down—Check configuration of

TFTP server.

Authentication typically times out if 802.1X is not configured on the switch.

Make sure that the phone load file has the correct name.

name of the configuration file for the phone.

7-6

Step 3 Select Status.

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Cisco Systems CP6921CK9 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 7.1 (SCCP)

CONTENTS

Preface

An Overview of the Cisco Unified IP Phone

Understanding the Cisco Unified IP Phone 6921, 6941, and 6961

What Networking Protocols are Used?

What Features are Supported on the Cisco Unified IP Phone 6921, 6941, and 6961?

Feature Overview

Configuring Telephony Features

Configuring Network Parameters Using the Cisco Unified IP Phone

Providing Users with Feature Information

Understanding Security Features for Cisco Unified IP Phones

Overview of Configuring and Installing Cisco Unified IP Phones

Installing Cisco Unified IP Phones

Terminology Differences

Preparing to Install the Cisco Unified IP Phone on Your Network

Understanding Interactions with Other Cisco Unified IP Telephony Products

Understanding How the Cisco Unified IP Phone Interacts with Cisco Unified Communications Manager

Understanding How the Cisco Unified IP Phone Interacts with the VLAN

Providing Power to the Cisco Unified IP Phone

Power Guidelines

Power Outage

Obtaining Additional Information about Power

Understanding Phone Configuration Files

Understanding the Phone Startup Process

Adding Phones to the Cisco Unified Communications Manager Database

Adding Phones with Auto-Registration

Adding Phones with Auto-Registration and TAPS

Adding Phones with Cisco Unified Communications Manager Administration

Determining the MAC Address for a Cisco Unified IP Phone

Adding Phones with BAT

Setting Up the Cisco Unified IP Phone

Before You Begin

Network Requirements

Understanding the Cisco Unified IP Phone 6921, 6941, and 6961 Components

Cisco Unified Communications Manager Configuration

Network and Access Ports

Handset

Speakerphone

Headset

Installing the Cisco Unified IP Phone

Reducing Power Consumption on the Phone

Footstand

Higher Viewing Angle

Mounting the Phone to the Wall

Lower Viewing Angle

Verifying the Phone Startup Process

Configuring Startup Network Settings

Configuring Settings on the Cisco Unified IP Phone

Configuration Menus on the Cisco Unified IP Phone

Displaying a Configuration Menu

Unlocking and Locking Options

Editing Values

Network Setup Menu

IPv4 Setup Menu Options

Configuring Features, Templates, Services, and Users

Telephony Features Available for the Cisco Unified IP Phone

Join and Direct Transfer Policy

Configuring Corporate and Personal Directories

Configuring Corporate Directories

Modifying Phone Button Templates

Configuring Personal Directory

Modifying a Phone Button Template for Personal Address Book or Speed Dials

Configuring Softkey Templates

Setting Up Services

Adding Users to Cisco Unified Communications Manager

Managing the User Options Web Pages

Giving Users Access to the User Options Web Pages

Specifying Options that Appear on the User Options Web Pages

Configuring the Phone to Support Call Waiting

Customizing the Cisco Unified IP Phone

Customizing and Modifying Configuration Files

Creating Custom Phone Rings

DistinctiveRingList File Format Requirements

PCM File Requirements for Custom Ring Types

Configuring the Idle Display