Cisco Systems CP6921CK9 User Manual

Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 7.1 (SCCP)

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Text Part Number: OL-19025-01

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The following information is for FCC compl to part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio-frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference, in which case users will be required to correct the interference at their own expense.

The following information is for FCC compliance of Class B devices: Th installed in accordance with Cisco’s installation instructions, it may cause interference with radio and television reception. This equipment has been tested and found to comply with the limits for a Class B digital device in accordance with the specifications in part 15 of the FCC rules. These specifications are designed to provide reasonable protection against such interference in a residential installation. However, there is no guarantee that interference will not occur in a particular installation.

Modifying the equipment without Cisco’s written authorization may resu devices. In that event, your right to use the equipment may be limited by FCC regulations, and you may be required to correct any interference to radio or television communications at your own expense.

You can determine whether your equipment is causing interference by peripheral devices. If the equipment causes interference to radio or television reception, try to correct the interference by using one or more of the following measures:

• Turn the television or radio antenna unti

• Move the equipment to one side or the other of the television or radio.

• Move the equipment farther away f

• Plug the equipment into an outlet that is on a different circuit from the television or radio. (That is, make certain the equip controlled by different circuit breakers or fuses.)

Modifications to this product not authorized by Cisco Systems, Inc. could void the FCC approval and negate your authority to operate the product.

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iance of Class A devices: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant

e equipment described in this manual generates and may radiate radio-frequency energy. If it is not

lt in the equipment no longer complying with FCC requirements for Class A or Class B digital

turning it off. If the interference stops, it was probably caused by the Cisco equipment or one of its

l the interference stops.

rom the television or radio.

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Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 7.1 (SCCP)

k of Sun Microsystems, Inc. in the U.S. or other countries.

Preface xi

Overview xi

Audience xi

Organization xi

Preface

Cisco Unified IP Phone 6921, 6941, and 6961 Admini stration Guide for Cisco Unified Communicat ions Manager 7.1 (SCCP) provides the information you need to understand, install, configure, manage, and

troubleshoot the phones on a Voice-over-IP (VoIP) network.

Because of the complexity of an IP telephony network, th information for procedures that you need to perform in Cisco Unified Communications Manager or other network devices. See the “Obtaining Documentation, Obtaining Support, and Security Guidelines

section on page xiii.

Audience

Network engineers, system administrators, or telecom engineers should review this guide to learn the steps required to properly set up the Cisco Unified IP Phone on the network.

The tasks described are administration-level tasks and are not intended for end-users of the phones. Man network.

Because of the close interaction between the Cisco Unified IP Phone and Cisco Unified Commu Communications Manager.

Organization

This manual is organized as follows:

is guide does not provide complete and detailed

”

y of the tasks involve configuring network settings and affect the phone’s ability to function in the

nications Manager, many of the tasks in this manual require familiarity with Cisco Unified

Chapter Description

Chapter 1, “An Overview of the Cisco Unified IP Phone”

Chapter 2, “Preparing to Install Phone on Your Network”

Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 7.1 (SCCP)

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the Cisco Unified IP

Provides a conceptual overview and description of the Cisco

ied IP Phone.

Unif

Describes how the Cisco Unified IP Phone interacts with other key IP telephony components, and provides an overview of the tasks required prior to installation.

Preface

Chapter 3, “Setting Up the Cisco Unified IP Phone” Describes how to properly and safely install and configure the Cisco

Unif

ied IP Phone on your network.

Chapter 4, “Configuring Settings on the Cisco Unified IP Phone”

Chapter 5, “Configuring Features, Templates, Services, and Users”

Chapter 6, “Customizing the Cisco Unified IP Phone”

Chapter 7, “Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone”

Chapter 8, “Monitoring the Cisco Unified IP Phone Remotely”

Chapter 9, “Troubleshooting and Maintenance” Provides tips for troubleshooting the Cisco Unified IP Phone and the

Appendix A, “Providing Information to Users Via a Website”

Appendix B, “Supporting International Users” Provides information about setting up phones in non-English

Appendix C, “Technical Specifications” Provides technical specificati

Appendix D, “Basic Phone Administration Steps” Provides procedures for basic administ

Appendix E, “Installing the Wall Mount Kit for the Cisco Unified IP Phone 6921, 6941, and 6961”

Appendix F, “Cisco Unified IP Phone Non-Lockable Wall Mount”

Describes how to configure network settings, verify status, and make

lobal changes to the Cisco Unified IP Phone.

Provides an overview of procedures for configuring telephony

res, configuring directories, configuring phone button and

featu softkey templates, setting up services, and adding users to Cisco Unified Communications Manager.

Explains how to customize phone ring sounds and the phone idle

splay at your site.

Explains how to view model information, status messages, network

istics, and firmware information from the Cisco

stat

ied IP Phone.

Unif

Describes the information that you can obtain from the phone’s web

age to remotely monitor the operation of a phone and to assist with

p troubleshooting.

Cisco U

Provides suggestions for setting up a website for providing users with

environments

user and phone to Cisco Unified Communications Manager and then associating the user to the phone.

Contains instructions for installing the wall mount for the Cisco Unif

Contains instructions for installing the Cisco Unified IP Phone Non-

nified IP Phone Expansion Modules.

important information about their Cisco Unified IP Phones.

ons of the Cisco Unified IP Phone.

ration tasks such as adding a

ied IP Phone.

Lockable Wall Mount.

An Overview of the Cisco Unified IP Phone

The Cisco Unified IP Phone 6921, 6941, and 6961 provide voice communication over an Internet Protocol (IP) network. The Cisco Unified IP Phone functions much like a digital business phone, allowing you to place dial, call forward, and more. In addition, because the phone is connected to your data network, it offers enhanced IP telephony features, including access to network information and services, and customizeable features and services.

A Cisco Unified IP Phone, like other network devices, must be encode G.711a, G.711µ, G.729, G.729a, G.729ab, and decode G.711a, G.711µ, G.729, G.729a, and G.729ab.

This chapter includes the following topics:

• Understanding the Cisco Unified IP Phone 6921, 6941, and 6961, page 1-2

• What Networking Protocols are Used?, page 1-9

• What Features are Supported on the Cisco Unified IP Phone 6921, 6941, and 6961?, page 1-11

and receive phone calls and to access features such as mute, hold, transfer, speed

configured and managed. These phones

• Overview of Configuring and Installing Cisco Unified IP Phones, page 1-13

• Terminology Differences, page 1-20

Caution Using a cell, mobile, or GSM phone, or two-way radio in close proximity to a Cisco Unified IP Phone

might cause interference. For more information, refer to the manufacturer’s documentation of the interfering device.

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Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 7.1 (SCCP)

1-1

Chapter 1 An Overview of the Cisco Unified IP Phone

ABC

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JKL

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1 2

Understanding the Cisco Unified IP Phone 6921, 6941, and 6961

Figure 1-1 shows the main components of the Cisco Unified IP Phone 6921.

Figure 1-1 Cisco Unified IP Phone 6921

Table 1-1 describes the buttons on the Cisco Unified IP Phone 6921.

Ta b l e 1-1 Features on the Cisco Unified IP Phone 6921

1 Handset light strip Indicates an incoming call (flashing red) or new voice message (steady red).

2 Phone screen Shows information about your phone such as directory number, active call

ine status, softkey options, speed dials, placed calls, and phone menu

and l listings.

3 Softkey buttons Enables softkey options displayed on the phone screen.

1-2

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Chapter 1 An Overview of the Cisco Unified IP Phone

4 Transfer button Transfers a call.

5 Conference button Creates a conference call.

6 Hold button Places an active call on hold.

Understanding the Cisco Unified IP Phone 6921, 6941, and 6961

7 Navigation bar and

Select

button

The Navigation bar allows you to scroll through menus and highlight items. When phone is on-hook, displays phone numbers from your Placed Call listings (up arrow) or your speed dials (down arrow).

The Select button (in the middle of the Navigation bar) allows you to select

hlighted item.

a hig

8 Line 1 and Line 2

ttons

Line 1 selects the primary phone line. Phone lines and intercom lines (line buttons).

Depending on the settings, Line 2 may provide access to:

• Secondary phone line

• Speed-dial numbers (speed-dial buttons)

• Web-based services (for example, a Personal Address Book button)

Buttons illuminate to indicate status:

• Green, steady—Active call

• Green, flashing—Held call

• Amber, flashing—Incoming call or reverting call

• Red, steady—Remote line in use (shared line)

• Red, flashing—Remote line on hold

9 Headset button Toggles the headset on or off. When th

e headset is on, the button is lit.

10 Speakerphone

tton

Toggles the speakerphone on or off. When the speakerphone is on, the button is lit.

11 Keypad Allows you to dial phone numbers, enter letters, and choose menu items.

12 Mute button Toggles the microphone on or off. When the microphone is muted, the button

is li

13 Volume button Controls the handset, headset, and speakerphone volume (off-hook) and the

nger volume (on-hook).

14 Messages button Auto-dials your voicemail (varies by system).

Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 7.1 (SCCP)

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Understanding the Cisco Unified IP Phone 6921, 6941, and 6961

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1 2

Chapter 1 An Overview of the Cisco Unified IP Phone

15 Applications

button

Opens/closes the Applications menu. Use it to access call history, user preferences, phone settings, administration settings, and phone information.

16 Contacts button Opens/closes the Directories menu. Use it to a

directories.

17 Handset Phone handset.

Figure 1-2 shows the main components of the Cisco Unified IP Phone 6941.

Figure 1-2 Cisco Unified IP Phone 6941

ccess personal and corporate

Table 1-2 describes the buttons on the Cisco Unified IP Phone 6941.

Ta b l e 1-2 Features on the Cisco Unified IP Phone 6941

1 Handset light strip Indicates an incoming call (flashing red) or new voice message (steady red).

1-4

Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 7.1 (SCCP)

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Chapter 1 An Overview of the Cisco Unified IP Phone

Understanding the Cisco Unified IP Phone 6921, 6941, and 6961

2 Phone screen Shows information about your phone such as directory number, active call

and line status, softkey options, speed dials, placed calls, and phone menu listings.

3 Programmable

ure buttons

feat

Depending on the configuration, programmable feature buttons provide access to:

• Phone lines and intercom lines

• Speed-dial numbers (speed-dial buttons, including the line status

speed-dial features)

• Web-based services (for example, a Personal Address Book button)

• Call features (for example, a Privacy button)

Buttons illuminate to indicate status:

• Green, steady—Active call or two-way intercom call

• Green, flashing—Held call

• Amber, steady—Privacy in use, one-way intercom call, DND active, or

logged into Hunt Group

• Amber, flashing—Incoming call or reverting call

• Red, steady—Remote line in use (shared line or line status)

• Red, flashing—Remote line on hold

4 Softkey buttons Enables softkey options displayed on the phone screen.

5 Transfer button Transfers a call.

6 Conference button Creates a conference call.

7 Hold button Places an active call on hold.

8 Navigation bar and

Select but

ton

The Navigation bar allows you to scroll through menus and highlight items. When phone is on-hook, displays phone numbers from your Placed Call listings (up arrow) or your speed dials (down arrow).

The Select button (in the middle of the Navigation bar) allows you to select

hlighted item.

a hig

9 Headset button Toggles the headset on or off. When th

e headset is on, the button is lit.

10 Speakerphone

tton

Toggles the speakerphone on or off. When the speakerphone is on, the button is lit.

11 Keypad Allows you to dial phone numbers, enter letters, and choose menu items (by

enteri

ng the item number).

Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 7.1 (SCCP)

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1-5

Chapter 1 An Overview of the Cisco Unified IP Phone

Understanding the Cisco Unified IP Phone 6921, 6941, and 6961

12 Mute button Toggles the microphone on or off. When the microphone is muted, the button

is lit.

13 Volume button Controls the handset, headset, and speakerphone volume (off-hook) and the

nger volume (on-hook).

14 Messages button Auto-dials your voice message service (varies by service).

15 Applications

tton

Opens/closes the Applications menu. Use it to access call history, user preferences, phone settings, administration settings, and phone information.

16 Contacts button Opens/closes the Directories menu. Use it to a

directories.

17 Handset Phone handset.

ccess personal and corporate

1-6

Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 7.1 (SCCP)

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Chapter 1 An Overview of the Cisco Unified IP Phone

ABC

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WXYZ

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1 2

1112

Figure 1-3 shows the main components of the Cisco Unified IP Phone 6961.

Figure 1-3 Cisco Unified IP Phone 6961

Understanding the Cisco Unified IP Phone 6921, 6941, and 6961

Table 1-3 describes the buttons on the Cisco Unified IP Phone 6961.

Ta b l e 1-3 Features on the Cisco Unified IP Phone 6961

1 Handset light strip Indicates an incoming call (flashing red) or new voice message (steady red).

2 Phone screen Shows information about your phone such as directory number, active call

ine status, softkey options, speed dials, placed calls, and phone menu

and l listings.

3 Softkey buttons Enables softkey options displayed on the phone screen.

4 Transfer button Transfers a call.

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Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 7.1 (SCCP)

1-7

Understanding the Cisco Unified IP Phone 6921, 6941, and 6961

5 Conference button Creates a conference call.

6 Hold button Places an active call on hold.

Chapter 1 An Overview of the Cisco Unified IP Phone

7 Navigation bar and

sel

ect button

8 Programmable

ure buttons

feat

The Navigation bar allows you to scroll through menus and highlight items. When phone is on-hook, displays phone numbers from your Placed Call listings (up arrow) or your speed dials (down arrow).

The Select button allows you to select a highlighted item.

Depending on the configuration, programmable feature buttons provide access to:

• Phone lines and intercom lines

• Speed-dial numbers (speed-dial buttons, including the line status

speed-dial features)

• Web-based services (For example, a Personal Address Book button)

• Call features (For example, a Privacy button)

Buttons illuminate to indicate status:

• Green, steady—Active call or two-way intercom call

• Green, flashing—Held call

• Amber, steady—Privacy in use, one-way intercom call, DND active, or

logged into Hunt Group

• Amber, flashing—Incoming call or reverting call

• Red, steady—Remote line in use (shared line or line status)

• Red, flashing—Remote line on hold

9 Headset button Toggles the headset on or off. When the headset is on, the button is lit.

10 Speakerphone

tton

Toggles the speakerphone on or off. When the speakerphone is on, the button is lit.

11 Keypad Allows you to dial phone numbers, enter letters, and choose menu items (by

ng the item number).

enteri

12 Mute button Toggles the microphone on or off. When the microphone is muted, the button

is li

13 Volume button Controls the handset, headset, and speakerphone volume (off-hook) and the

nger volume (on-hook).

14 Messages button Auto-dials your voice messaging system (varies by system).

1-8

Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 7.1 (SCCP)

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Chapter 1 An Overview of the Cisco Unified IP Phone

What Networking Protocols are Used?

15 Applications

tton

16 Contacts button Opens/closes the Directories menu. Use it to a

17 HandSet Phone handset.

Opens/closes the Applications menu. Use it to access call history, user preferences, phone settings, administration settings, and phone information.

ccess personal and corporate

directories.

What Networking Protocols are Used?

Cisco Unified IP Phones support several industry-standard and Cisco networking protocols required for voice communication. Ta b l e 1-4 provides an overview of the networking protocols that the Cisco Unified IP Phone 6921, 6941, and 6961 support.

Ta b l e 1-4 Supported Networking Protocols on the Cisco Unified IP Phone

Networking Protocol Purpose Usage Notes

Bootstrap Protocol (Boot

Cisco Discovery Protocol (CDP)

Dynamic Host

nfiguration Protocol

Co (DHCP)

Hypertext Transfer

tocol (HTTP)

Pro

BootP enables a network device such as th

e Cisco Unified IP Phone to discover certain startup information, such as its IP address.

CDP is a device-discovery protocol that

s on all Cisco-manufactured

run equipment.

Using CDP, a device can advertise its

ce to other devices and receive

existen information about other devices in the network.

DHCP dynamically allocates and assigns an IP address to network devices.

DHCP enables you to connect an IP phone

to the network and have the phone

in become operational without your needing to manually assign an IP address or to configure additional network parameters.

HTTP is the standard way of transferring information and moving documents across the Internet and the web.

—

The Cisco Unified IP Phone uses CDP to communicate information such as auxiliary VLAN per port power management details, and Quality of Service (QoS) configuration information with the Cisco Catalyst switch.

DHCP is enabled by default. If disabled, you must

ally configure the IP address, subnet mask,

manu gateway, and a TFTP server on each phone locally.

Cisco recommends that you use DHCP custom

ption 150. With this method, you configure the

o TFTP server IP address as the option value. For additional supported DHCP configurations, go to the Dynamic Host Configuration Protocol chapter

and the Cisco TFTP chapter in the Ci Communications Manager System Guide.

Note If you cannot use option 150, you may try

using DHCP option 66.

Cisco Unified IP Phones use HTTP for the XML services and for troubleshooting purposes.

ID,

sco Unified

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1-9

Chapter 1 An Overview of the Cisco Unified IP Phone

What Networking Protocols are Used?

Table 1-4 Supported Networking Protocols on the Cisco Unified IP Phone (continued)

Networking Protocol Purpose Usage Notes

Internet Protocol (IP) IP is a messaging protocol that addresses

and send

s packets across the network.

To communicate using IP, network devices must have an assigned IP address, subnet, and gateway.

Real-Time Transport

tocol (RTP)

Pro

Real-Time Control

tocol (RTCP)

Pro

Skinny Client Control

tocol (SCCP)

Pro

Transmission Control

tocol (TCP)

Pro

Trivial File Transfer Protocol (TFTP)

User Datagram Protocol (UDP)

RTP is a standard protocol for transporting real-time data, such as interactive voice and video, over data networks.

RTCP works in conjunction with RTP to provide QoS data (such as jitter, latency, and round trip delay) on RTP streams.

SCCP includes a messaging set that allows communications between call control servers and endpoint clients such as IP Phones. SCCP is proprietary to Cisco Systems.

TCP is a connection-oriented transport protocol.

TFTP allows you to transfer files over the

ork.

netw

On the Cisco Unified IP Phone, TFTP enables yo

u to obtain a configuration file

specific to the phone type.

UDP is a connectionless messaging

tocol for delivery of data packets.

pro

IP addresses, subnets, and gat

eways identifications are automatically assigned if you are using the Cisco Unified IP Phone with Dynamic Host

nfiguration Protocol (DHCP). If you are not

Co using DHCP, you must manually assign these properties to each phone locally.

Cisco Unified IP Phones use the RTP protocol to send and receive real-time voice traffic from other phones and gateways.

RTCP is disabled by default, but you can enable it on a per phone basis by using Cisco Unified Commu

nications Manager.

Cisco Unified IP Phone 6921, 6941, and 6961 use

, version 15 for call control.

SCCP

Cisco Unified IP Phones use TCP to connect to Cisco Unified Communications Manager and to access XML services.

TFTP requires a TFTP server in your network, which can b

e automatically identified from the DHCP server. If you want a phone to use a TFTP server other than the one specified by the DHCP server, you must manually assign the IP address of the TFTP server by using the Network Configuration menu on the phone.

For more information, go to the Ci

in the Cisco U

nified Communications Manager

sco TFTP chapter

System Guide.

Cisco Unified IP Phones transmit and receive RTP streams, which utilize UDP.

1-10

What Features are Supported on the Cisco Unified IP Phone 6921, 6941, and 6961?

Cisco Unified IP Phones function much like a digital business phone, allowing you to place and receive phone calls. In addition to traditional telephony features, the Cisco Unified IP Phone includes features that enable you to administer and monitor the phone as a network device.

This section includes the fo

• Feature Overview, page 1-11

• Configuring Telephony Features, page 1-12

• Configuring Network Parameters Using the Cisco Unified IP Phone, page 1-12

• Providing Users with Feature Information, page 1-12

Feature Overview

Cisco Unified IP Phones provide traditional telephony functionality, such as call forwarding and transferring, redialing, speed dialing, conference calling, and voice messaging system access. Cisco Unified IP phones also provide a variety of other feat features that the Cisco Unified IP Phone supports and for tips on configuring them, see the “Telephony

Features Available for the Cisco Unified IP Phone” section on page 5-1.

As with other network devices, yo Cisco Unified Communications Manager and the rest of the IP network. By using DHCP, you have fewer setti address, TFTP server, subnet information, and so on. For instructions on configuring the network settings on the Cisco Unified IP Phones, see Chapter 4, “Configuring Settings on the Cisco Unified IP

Phone.”

Cisco Unified IP Phones can interact with other services and devices on your IP network to provide

anced functionality. For example, you can integrate Cisco Unified Communications Manager with

enh the corporate Lightweight Directory Access Protocol 3 (LDAP3) standard directory to enable users to search for co-worker contact information directly from their IP phones. You can also use XML to enable users to access information such as weather, stocks, quote of the day, and other web-based information. For information about configuring such services, see the “Join and Direct Transfer Policy” section on

page 5-13 and the “Setting Up Services” section on page 5-18.

Finally, because the Cisco Unified IP Phone is a network device, you can obtain detailed status

nformation from it directly. This information can assist you with troubleshooting any problems users

i might encounter when using their IP phones. See Chapter 7, “Viewing Model Information, Status, and

Statistics on the Cisco Unified IP Phone,” for more information.

ngs to configure on a phone, but if your network requires it, you can manually configure an IP

llowing topics:

ures. For an overview of the telephony

u must configure Cisco Unified IP Phones to prepare them to access

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Configuring Telephony Features

You can modify additional settings for the Cisco Unified IP Phone from Cisco Unified Communications Manager Administration. Use Cisco Unified Communications Manager Administration to set up phone registration criteria and calling search spaces, to configure corporate directories and services, and to modify phone button templates, among other tasks. See the “Telephony Features Available for the Cisco

Unified IP Phone” section on page 5-1 and the Cisco Unified Communications Manager documentation

for additional i

For more information about Cisco Unified Communications Manager Administration, refer to

Cisco Unified Communications Manager documentation, including Ci Manager Administration Guide. You can also use the context-sensitive help available within the

application for guidance.

You can access Cisco Unified Communications Manager documentation at this location:

http://www.cisco.com/en/US/products/sw/voicesw/ps556/tsd_products_support_series_home.html

You can access Cisco Unified Communications Manager Business Edition documentation at this

cation:

http://www.cisco.com/en/US/products/ps7273/

nformation.

Chapter 1 An Overview of the Cisco Unified IP Phone

sco Unified Communications

tsd_products_support_series_home.html

Configuring Network Parameters Using the Cisco Unified IP Phone

You can configure parameters such as DHCP, TFTP, and IP settings on the phone itself. You can also obtain statistics about a current call or firmware versions on the phone.

For more information about configuring features and vie

“Configuring Settings on the Cisco Unified IP Phone” and see Chapter 7, “Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone.”

wing statistics from the phone, see Chapter 4,

Providing Users with Feature Information

If you are a system administrator, you are likely the primary source of information for Cisco Unified IP Phone users in your network or company. To ensure that you distribute the most current feature and procedural information, familiarize yourself with Cisco Unified IP Phone documentation on the Cisco Unified IP Phone web site:

http://www.cisco.com/en/US/products/ps10326/tsd_products_support_series_home.html

From this site, you can view various user documentation.

In addition to providing documentation, it is important to inform users of available Cisco Unified IP

one features—including those specific to your company or network—and of how to access and

Ph customize those features, if appropriate.

For a summary of some of the key information that phone provide, see Appendix A, “Providing Information to Users Via a Website.”

users need their system administrators to

1-12

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Chapter 1 An Overview of the Cisco Unified IP Phone

Understanding Security Features for Cisco Unified IP Phones

Cisco Unified IP Phone 6921, 6941, and 6961 support basic security features. Table 1-5 provides an overview of the security features that the Cisco Unified IP Phone 6921, 6941, and 6961 support.

Ta b l e 1-5 Overview of Security Features

Feature Description

Optional disabling of the web server

ctionality for a phone

fun

Phone hardening Additional security options, which you control from Cisco Unified

You can prevent access to a phone’s web page, which displays a variety of operational statistics for the phone. See the “Disabling and Enabling Web Page

Access” section on page 8-3.

mmunications Manager Administration:

• Disabling PC port

• Disabling PC Voice VLAN access

• Disabling access to web pages for a phone

All Cisco Unified IP Phones that support Cisco Unified which defines whether the phone is nonsecure, authenticated, or encrypted. Cisco Unified IP Phone 6921, 6941, and 6961 only supports a nonsecure profile.

For information about configuring the security profile and applying the profile to the phone, refer to

Cisco Un

ified Communications Manager Security Guide.

Communications Manager use a security profile,

Overview of Configuring and Installing Cisco Unified IP Phones

When deploying a new IP telephony system, system administrators and network administrators must complete several initial configuration tasks to prepare the network for IP telephony service. For information and a checklist for setting up and configuring a Cisco IP telephony network, go to the

System Configuration Overview chapte

After you have set up the IP telephony system and configured system-wide features in Cisco Unified Commu

The following topics provide an overvie network:

• Configuring Cisco Unified IP Phones in Cisco Unified Communications Manager, page 1-13

• Installing Cisco Unified IP Phones, page 1-18

nications Manager, you can add IP phones to the system.

Configuring Cisco Unified IP Phones in Cisco Unified Communications

r in Cisco Unified Communications Manager System Guide.

w of procedures for adding Cisco Unified IP Phones to your

Manager

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To add phones to the Cisco Unified Communications Manager database, you can use:

• Auto-registration

• Cisco Unified Communications Manager Administration

• Bulk Administration Tool (BAT)

Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 7.1 (SCCP)

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Chapter 1 An Overview of the Cisco Unified IP Phone

Overview of Configuring and Installing Cisco Unified IP Phones

• BAT and the Tool for Auto-Registered Phones Support (TAPS)

For more information about thes

Communications Manager Database” sectio

e choices, see the “Adding Phones to the Cisco Unified

n on page 2-7.

For general information about configuring phones in Cisco Unified Communications Manager, refer to

he following documentation:

• Cisco Unified IP Phones, Cisco Unified Communications Manager System Guide

• Cisco Unified IP Phone Configuration, Cisco Unified Communications Manager Administra tion

Guide

• Autoregistration Configuration, Cisco Unified Communications Manager Administration Guide

Checklist for Configuring the Cisco Unified IP Phone 6921, 6941, and 6961 in Cisco Unified Communications Manager

Table 1-6 provides an overview and checklist of configuration tasks for the Cisco Unified

IP Phone 6921, 6941, and 6961 in Cisco Unified Communications Manager Administration. The list

resents a suggested order to guide you through the phone configuration process. Some tasks are

p optional, depending on your system and user needs. For detailed procedures and information, refer to the sources in the list.

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Overview of Configuring and Installing Cisco Unified IP Phones

Ta b l e 1-6 Checklist for Configuring the Cisco Unified IP Phone 6921, 6941, and 6961 in Cisco Unified

Communications Manager

Task Purpose For More Information

1. Gather the following information about the phone:

• Phone Model

• MAC address

• Physical location of the phone

• Name or user ID of phone user

• Device pool

• Partition, calling search space, and location

information

• Number of lines and associated directory numbers

(DNs) to assign to the phone

• Cisco Unified Communications Manager user to

associate with the phone

• Phone usage information that affects phone

button template, softkey template, phone features, IP Phone services, or phone applications

For more information, go to the “Cis

Phones chapter in the Cisco U

Manager System Guide.

See the “T

elephony Features Available for the Cisco

Unified IP Phone” section on page 5-1.

co Unified IP

nified Communications

Provides list of configuration requirements for setting

phones.

Identifies preliminary configuration that you need to

rm before configuring individual phones, such as

perfo phone button templates or softkey templates.

2. Verify that you have sufficient unit licenses for your

phone.

3. Customize phone button templates (if required).

Changes the number of line buttons, speed-dial

ttons, Service URL buttons or adds a Privacy button

bu to meet user needs.

4. Add and configure the phone by completing the

required fields in the Phone Configuration window. Required fields are indicated by an asterisk (*) next to the field name; for example, MAC address and device pool.

The device with its default settings gets added to the

sco Unified Communications Manager database.

For more information, go to the License Unit Report

chapter in the Ci

sco Communications Manager

Administration Guide.

For more information, go to the Ph

Configuration ch

apter in the Cisco Communications

one Button Template

Manager Administration Guide.

See the “Modi

fying Phone Button Templates” section on

page 5-14.

For more information, go to the Cisco Uni

Configuration ch

apter in the Cisco Communications

fied IP Phone

Manager Administration Guide.

For information about Product Specific Configuration

elds, refer to “?” Button Help in the Phone

fi Configuration window.

Note If you want to add both the phone and user to the

Cisco Unified Communications Manager database at the same time, go to the User/Phone

Add Configuration chapter in the

Cisco Communications Manager Administration

ide.

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Chapter 1 An Overview of the Cisco Unified IP Phone

Overview of Configuring and Installing Cisco Unified IP Phones

Table 1-6 Checklist for Configuring the Cisco Unified IP Phone 6921, 6941, and 6961 in Cisco Unified

Communications Manager (continued)

Task Purpose For More Information

5. Add and configure directory numbers (lines) on the

phone by completing the required fields in the Directory Number Configuration window. Required fields are indicated by an asterisk (*) next to the field name; for example, directory number and presence group.

Adds primary and secondary d

irectory numbers and features associated with directory numbers to the phone.

6. Customize softkey templates.

Adds, deletes, or changes order of softkey features

at display on the user’s phone to meet feature usage

th needs.

For more information, go to the “Directory Number

Configuration” chapter in the Cisco Unif

Communications Manager Administration Guide.

See the “T

elephony Features Available for the Cisco

Unified IP Phone” section on page 5-1.

For more information, go to the “Soft

key Template

Configuration” chapter in the Cisco Unif

Communications Manager Administration Guide.

For more information, go to the “Con

Speed-Dial Buttons” sectio

n in the “Cisco

figuring

Unified IP Phone Configuration” chapter in the Cisco

Unified Communications Manager Administration

ide.

ied

7. Configure speed-dial buttons and assign speed-dial

numbers (optional).

Adds speed-dial buttons and numbers.

Users can change speed-dial setti

ngs on their phones

by using Cisco Unified CM User Options.

8. Configure Cisco Unified IP Phone services and assign

services (optional).

Provides IP Phone services.

Note Users can add or change services on their

phones by using the Cisco Unified CM User Options.

9. Assign services to programmable buttons (optional).

Provides access to an IP phone service or URL.

See the “Co

nfiguring Softkey Templates” section on

page 5-16.

For more information, go to the “Con

Speed-Dial Buttons or Abbreviated Dialing” se

figuring

ction in

the”Cisco Unified IP Phone Configuration” chapter in

the Cisco U

nified Communications Manager

Administration Guide.

For more information, go to the “IP Phone Services

Configuration” chapter in the Cisco Communications

Manager Administration Guide

See the “Se

tting Up Services” section on page 5-18.

For more information, go to the “Adding a Service URL

Button” sect

Configuration chapter in the C

ion in the Cisco Unified IP Phone

isco Unified

Communications Manager Administration Guide.

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+ 140 hidden pages

Cisco Systems CP6921CK9 User Manual

Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 7.1 (SCCP)

CONTENTS

Preface

An Overview of the Cisco Unified IP Phone

Understanding the Cisco Unified IP Phone 6921, 6941, and 6961

What Networking Protocols are Used?

What Features are Supported on the Cisco Unified IP Phone 6921, 6941, and 6961?

Feature Overview

Configuring Telephony Features

Configuring Network Parameters Using the Cisco Unified IP Phone

Providing Users with Feature Information

Understanding Security Features for Cisco Unified IP Phones

Overview of Configuring and Installing Cisco Unified IP Phones