Cisco BWX 110 User Manual

BWX 110 Desktop Modem User Guide

For use with all BWX 110 Desktop Modem models

August 1, 2009

Americas Headquarters

Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.com Tel: 408 526-4000

800 553-NETS (6387)

Fax: 408 527-0883

Text Part Number: OL-16307-03

THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS M ANUAL ARE SUBJECT TO CHA NGE WITHOUT NO TICE. ALL STATEMENTS, INFORMATION, AND RECOMMENDATIONS IN THIS MANUAL ARE BELIEVED TO BE ACCURATE BUT ARE PRESENTED WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. USERS MUST TAKE FULL RESPONSI BILITY FOR THEIR APPLICA TION OF ANY PRODUCT S.

THE SOFTWARE LICENSE AND LIMITED WARRANTY FOR THE ACCOMPANYING PRODUCT ARE SET FORT H IN THE INFORMATION PACKET T HAT SHIPPED WITH THE PRODUCT AND ARE INCORPORATED HEREIN BY THIS REFERENCE. IF YOU ARE UNABLE TO LOCATE THE SOFTWARE LICENSE OR LIMITED WARRANTY, CONTACT YOUR CISCO REPRESENTATIVE FOR A COPY.

The following information is for FCC compliance of Class A devices: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio-frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference, in which case users will be required to correct the interference at their own expense.

The following information is for FCC compliance of Class B devices: The equipment described in this manual generates and may radiate radio-frequency energy. If it is not installed in accordance with Cisco’s installation instructions, it may cause interference with radio and television reception. This equipment has been tested and found to comply with the limits for a Class B digital device in accordance with the specifications in part 15 of the FCC rules. These specifications are designed to provide reasonable protection against such interference in a residential installation. However, there is no guarantee that interference will not occur in a particular installation.

Modifying the equipment without Cisc o’s writ ten author ization m ay resul t in the equi pment no lo nger comp lyi ng with FCC requi rements for Class A or Class B digital devices. In that event, your right to use the equ ipment may be limit ed by FCC regul ations , and you may be requir ed to correct a ny interference to radio or television communications at your own expense.

You can determine whether your equipment is causing interference by turning it off. If the interferen ce stops, it was probably caused by the Cisco equipment or one of its peripheral devices. If the equipment causes interference to radio or television reception, try to correct the interference by using one or more of the followi ng measures:

• Turn the television or radio antenna unt il the int erference st ops.

• Move the equipment to one side or the other of the televisio n or radi o.

• Move the equipment farther away from the te levision or radio.

• Plug the equipment into an outlet that is on a di fferent cir cuit from the televi sion o r radio. (That is, make certain th e equipment and the te levision or radio are on circuit s controlled by different circuit breaker s or fuses.)

Modifications to this product no t author ized by Cis co Syst ems, Inc. coul d voi d the FCC appro val and ne gate your authorit y to op erate the pr odu ct. The Cisco implementation of TCP head er compressi on is an adap tation of a program developed by the Universi ty of Ca lifornia, Berk eley (UCB) as part of UCB ’s public

domain version of the UNIX operatin g system. All rights reserved . Copyri ght © 1981 , Rege nts of the Uni versity of Calif ornia. NOTWITHSTANDING ANY OTHER WARRANTY HEREIN, ALL DOCUMENT FILES AND SOFTWARE OF THE SE SUPPLIERS ARE PROVIDED “AS IS” WITH

ALL FAULTS. CISCO AND THE ABOVE-NAMED SUPPLIERS DISCLAI M ALL WARRANTIE S, EXPRESSED OR IMPLIED, INCLUDING, WITHOUT LIMITATION, THOSE OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NO NINFRINGEM ENT OR ARISING FROM A COURS E OF DEALING, USAGE, OR TRADE PRACTICE.

IN NO EVENT SHALL CISCO OR ITS SUPPLIERS BE LIABLE FOR ANY INDIRECT, SPECIAL, CONSEQUENTIAL, OR INCIDENTAL DAMAGES, INCLUDING , WITHOUT LIMITATION, LOST PROFITS OR LOSS OR DAMAGE TO DATA ARISING OUT OF THE USE OR INABILITY TO USE THIS MANUAL, EVEN IF CISCO OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGE S.

CCDE, CCENT, Cisco Eos, Cisco Lumin, Cisco Nexus, Cisco StadiumVision, Cisco TelePresence, the Cisco logo, DCE, and Welcom e to th e Human Network are trademarks; Changing the Way We Work, Live, Play, and Learn and Cisco Store are service marks; and Access Registrar, Aironet, AsyncOS, Bringi ng the M eeting To You, Catalyst, CCDA, CCDP, CCIE, CCIP, CCNA, CCNP, CCSP, CCVP, Cisco, the Cisco Certified Internetwork Expert logo, Cisco IOS, Cisco Press, Cisco Systems, Cisco Systems Capi tal, th e Cisco Systems logo, Cisco Unity, Collaboration Without Li mitatio n, Ether Fast, Ether Switch, Event Center, F a st Step , F ol lo w M e B ro ws ing , FormShare, GigaDrive, HomeL ink, Internet Quotient, I OS , iPhone, iQ Expertise, the iQ logo, iQ Net Readiness Scorecard, iQui ck Stud y, Iro nPo rt, the Ir onPort logo, LightStream, Linksys, MediaTone, MeetingPlace, MeetingPlace Chime Soun d, MGX, Networkers, Networking Academ y, Network Registrar, PCNow, PIX , PowerPanels, ProConnect, ScriptShare, SenderBase, SMARTnet, Spectrum Expert, StackWise, The Fastest Way to Increase Your Internet Quotient, TransPath, WebEx, and the WebEx logo are registered trademarks of Cisco Systems, I nc. and/or its affiliates in the United States and certain other countries.

All other trademarks mentioned in this document or Website are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. (0807 R)

WiMax and Mobile WiMax are trademarks of the WiMax Forum Any Internet Protocol (IP) addresses used in this document are not intended to be actual addresses. Any examples, command display output, and figures included in the

document are shown for illustrative pur poses onl y. Any use of act ual IP addr ess es in ill ustr ativ e conten t is uninten tio nal and coincident al.

BWX 110 Desktop Modem User Guide

CONTENTS

CHAPTER

1 Safety Information & Battery Procedures 1-1

Safety Information 1-1 Battery Caution & Procedures 1-2

2 Regulatory Informat ion 2-1

FCC Notice 2-1

FCC Compliance and Advisory Statement 2-1 INFORMATION TO USER 2-2 INFORMATION REGARDING ANTENNAS 2-2

3 Introduction 3-1

4 Package Inventory 4-1

5 Modem Models 5-1

Operating Frequencies 5-1

6 Minimum Computing Requirements 6-1

CHAPTER

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7 Physical Characteristics 7-1

8 BWX 110 Desktop Modem Features 8-1

9 Installing the BWX 110 Desk top Modem 9-1

10 Accessing the Internet 10-1

11 Troubleshooting 11-1

Liquid Crystal Display (LCD) 11-1

BWX 110 Desktop Modem User Guide

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Contents

CHAPTER

12 Installing the BWX Modem Diagnostics Tool 12-1

13 Troubleshooting Using BWX Mode m Diagnostics Tool 13-1

The Menu Bar 13-1

The Session Menu 13-1 The View Menu 13-1

The Help Menu 13-1 The Window Option Buttons 13-2 The Connection Status Window 13-2 The Modem ID 13-2 The Icons 13-3 The Signal Strength and Signal Quality Bars 13-3 How to Increase the St rength and Quality of the Signa l 13-4 The History Graphs 13-5 The Parameters 13-5 The Configuration Window 13-6 The Trend Analysis Wi ndow 13-7

CHAPTER

APPENDIX

The Statistics Window 13-9 The About Window 13-11

14 Manually Upgrading the BWX Diagnostics Tool 14-1

15 Uninstalling BWX Modem Diagnostics Tool Software 15-1

16 Care & Maintenance 16-1

17 Upgrading the Modem 17-1

18 BWX 110 Desktop Modem-PC Troubleshooting 18-1

PC Operating Systems 18-1 Multi-PC Configurations 18-1 Results of Correc t BWX Modem Diagnostics Tool Install ation 18-2

19 End User License Agreement 19-1

BWX 110 Desktop Modem User Guide

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Safety Information & Battery Procedures

Safety Information

T o optimize safety and expedite installatio n and service, read this section. Follow all warnings, cauti ons, and instructions marked on the eq uipment and incl uded in this doc ument.

To aid in the pr evention of in jury an d da mage to p rop er ty, cautionary symb ols have been pla ced in t his document to alert the re ader to known potential ly haza rdous situ ation s, or hazar ds to equipm ent or procedures. Th e sy mb o ls ar e p lac ed before the information to wh ic h th ey apply . Howeve r, any situat ion that involves heavy equipment and electricity can become hazardous, and caution and safety should be practiced at all times when installing, servicing, or operating the equipment.

Caution Caution Symbol - Po ssibl e eq uipm en t or pr oper ty da m age

CHAPTER

Warning

Warning Symbol - Could cause personal injury or otherwise be hazardous to your health

Cisco expressly requires that when using Cisco electronic equipment always follow the basic safety precautions to red uce the risk of elect rical shoc k, fire, and in jury to pe ople and/o r proper ty.

1. Follow all warnings and instructions that come with the equipment.

2. Do not use th e e quip me nt w hil e yo u ar e in a bath tub, shower, pool, or spa . E xpo sure o f th e

equipment to water coul d cause severe electric al shock or seri ous damage to the equip ment.

3. Do not allow any ty pe of liquid to co me in cont ac t with th e eq u ipmen t. Unplu g the equi pmen t fr om

the power source before cleaning . Use a damp clo th for clea ning. Do not use any soaps or liquid cleaners.

4. Follow all airport and FAA regulations when using the equipment on or near aircra ft.

5. Only operate the equi pm ent from the type of p ower sourc e (s) i ndic ated i n th is ma nu al (11 0/220

VAC, 60/50 Hz or Cisco supplied battery). Any other type of input power source may cause damage to the equi pm en t.

6. Power the equipment using only the battery or the AC adapter cable provided, and in accordance

with the instructions specified in the User Guide.

7. Do not use a frayed or damaged power cord. Do not place the power cord where it can be stepped

on or tripped over.

8. Do not touch wires where the insulation is frayed or worn unless the equipment has been

disconnected from its power so urce .

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Battery Caution & Procedures

9. Do not overload wall outlets, power strips, or extension cords. This can cause serious electrical

shock or fire.

10. Do not place the equipment on an unstable surface. It can fall and cause injury or damage to the

equipment.

11. Do not disassemble the equipment. Removing covers exposes dangerous voltages or other risks and

also voids th e warranty. Incorrect reassembly can ca use equipm ent damage or electrical s hock. Only an authorized repair technician should service this product.

12. Do not expose the equipment to extreme hot or cold temperatures.

13. Do not use the equipment under the following conditions:

–

When the equipment has been exposed to water or mo isture .

–

When the equipment has been damaged.

–

When the power cord i s dama ged o r fra yed.

–

When the equi p me nt d oe s no t op er ate p rop er ly o r s hows a di st in ct ch an ge in pe rfo rm an ce.

Battery Caution & Procedures

Chapter 1 Safety Information & Battery Procedures

Warning

To reduce risk of injury or fire, follow these instructions when handling a battery.

1. Risk of explosion is possible if the battery is replaced with one not supplied by Cisco.

2. Do not dispose o f the ba ttery i n a fire. It may expl ode. C he ck w ith the lo ca l c ode s for b att ery

disposal guidelines .

3. Do not open or mutilate the battery. The battery contains substances that are toxic, corrosive, or

harmful to humans. If battery substances come in contact with the skin, seek medical help immediately.

4. Do not attempt to recharge the battery by any means except per the instructions in this manual.

5. Remove the battery f rom t he e qu ipme nt if t he eq ui pment i s no t go in g to be use d f or a l ong per iod

of time. The battery could leak and cause da mage to t he equipm ent.

6. Exercise care when handling t he batter y to prevent shorting the ba ttery wit h conduct ing mater ials

such as bracelet s, ring s, and keys.

7. Store the battery pack in a dry place, 0 to +40 degrees Celsius.

8. Dispose of used batteries accordi ng to environmental gui deline s.

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Regulatory Information

FCC Notice

Caution This device is a Radio Frequency transmitter. It is required to comply with FCC RF exposure

requirements for transmitting devices. For all BWX 110 Desktop Modems except for the 2.6 BWX 110 Desktop Modem with window mount, a minimum separation distance of 8 inches (20 cm) or more must be maintained between the antenna and all persons during device operations to ensure compliance with the FCC’s rules for Radio Frequency Exposure. For the 2.6 BWX 110 Desktop Modem wit h a window mount, a minimum o f 8.3 i nche s ( 21 cm) or more m ust be main tai ned bet we en t he w indow mo unt antenna and al l per son s duri ng device ope r ations . I f this mi nimum d ista nce can not be mai nta ine d, exposure to RF levels that exceed the FCC’s limits may result.

FCC Compliance and Advisory Statement

CHAPTER

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Tested To Compl

With FCC Standards

FOR HOME OR OFFICE USE

This equipment has been tested and found to comply with the limits for a class B digital de vice, Pursuant to Part 15 of the FCC rules. The operation is subject to the following two conditions:

1. This device may not ca use h ar mf ul i nte rf er ence , an d

2. This device mu s t ac cep t any interference received, including inter f er en ce that may cause undesired

operation

If this equipment causes interference to radio or television reception, which can be determined by turning the equipm ent off and on, t he user should try t o correct the int erfere nce by one or mo re of the following measures:

1. Reorient or rel ocat e t he r ec eiving an tenn a,

2. Increase the separat ion bet ween the eq uipm ent and th e receiver,

3. Connect the equipment to an outlet on a circuit that is different from the one to which the receiver

is connected,

4. Consult the dealer or an experienced radio/TV technician for additional suggestions.

BWX 110 Desktop Modem User Guide

2-1

FCC Notice

This product has been tested and found to be safe in accordance with the Australian Standard for Human Exposure to Radiation where the use r or other pa rties are 20 cm or more fro m the aer ial.

INFORMATION TO USER

This device has been authorize d as a radio fr equency transm itter und er the app ropri ate rule s of the Federal Communication s Com missi on. A ny chang es o r modi fications no t expre ssly ap proved by Cisco could void the user’s authority to operate the equipment.

INFORMATION REGARDING ANTENNAS

This device has three embedded an tennas : one uprig ht antenna with ap proxima tely 2 dBi gain a nd two patch antennas, one on ea ch si de of the device. E ach pa tc h ant enna has appr oxim ate ly 6 dB i ga in.

This product has been tested and met all the applicable requirement of the R&TTE directive (99/5/EC). This product has been tested and found to be safe in accordance with the Australian Standard for Human

Exposure to Radiation where the use r or other pa rties are 20 cm or more fro m the an tenna .

Chapter 2 Regulatory Information

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CHAPTER

Introduction

Congratulations! Your BWX 110 Desktop Modem is a user-friendly , easy-to -install device that helps you connect wirelessly t o th e Inte rn et. It provide s c ompl ete broa db an d Int erne t a cce ss to r eside ntia l a nd small or home office customers without requiring professional hardware installation. Your BWX 110 Desktop Modem allows portability with your service. A computer with this Modem can move from room-to-room, location-to-location, or even city-to-city as long as there is coverage in the area.

This manual will guide you through the simple process of installing the Modem and its monitoring software.

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BWX 110 Desktop Modem User Guide

3-1

CHAPTER

Package Inventory

Please verify the contents of your Mode m packag e. Your package should contain the following:

• BWX 110 Desktop Modem

• AC power adapter (for Modem to power plug connection)

• Ethernet RJ-45 ca ble ( for PC- to-M od em con nec tion)

• Installation CD that includes the BWX Modem Diagnostic s tool software and the BWX 110 Desktop

Modem User Guide

• BWX 110 Desktop Modem Quick Installatio n Guide

If you do not find a ll of th ese it ems i n yo ur pa ck age, n otify t he su ppli er f rom wh om you o btaine d it .

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CHAPTER

Modem Models

Your Modem comes in several models. The model indicates the frequency th e Modem operates in (either the 2.3 GHz, 2.5-2.6 G Hz , 3.4 GHz, or 3.5 GHz range ). The various models are det ailed in this section.

2.3, 2.5-2.6, 3.4 & 3.5

2.3, 2.5-2.6, 3.4 & 3.5 GHz BWX 110 Desktop Modem

GHz BWX 110 Desktop Modem

Operating Frequencies

Modem Model Frequency Range Operating Band

2.3 GHz BWX 110 Desktop Modem

2.5–2.6 GHz BWX 110 Desktop Modem

3.4 GHz BWX 110 Desktop Modem

3.5 GHz BWX 110 Desktop Modem

The “E” in the model name stands for Ether net. Your computer should have an Ethernet port for connecting th e Mode m.

2305-2360 BWX 11 0 Desktop Modem E

2.5-2.6 BWX 110 Desktop Modem E

3410-3525 BWX 11 0 Desktop Modem E

3475-3600 BWX 11 0 Desktop Modem E

2.305 GHz – 2.360 GHz WCS

2.500 GHz – 2.686 GHz EBS-BRS

3.410 GHz – 3.525 GHz WLL

3.475 GHz – 3.600 GHz WLL

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CHAPTER

Minimum Computing Requirements

(See, also Appendix 18, “BWX 110 Desktop Mod em-PC Troubleshooting ”) The following table lists the minimum requirements your computer should meet before connecting to the

BWX 110 Desktop Modem.

Operating System (OS)

CPU: RAM: Hard Drive:

Monitor:

1. To upgrade your Operati ng System after loading the BWX Mod em Diag nos t i cs Tool software, you must fir st uninstall BWX Modem Diagnostics Tool prior to upgrading the OS. Otherwise, BWX Modem Diagnostics Tool will not work. See

Chapter 15, “Uninstalling BWX Modem Diagnostics Tool Software” in this Guide.

2. Windows XP must be Service Pack Level 1 or higher.

3. In addition to Win2000, WinXP, and Vista32bits or higher, BWX Modem Diagnostics Tool also is supported on Mac OSX (Mac10.4.5) or higher for Apple extraction software. There is a known issue with installing BWX Modem Diagnostics Tool on Vista OS. Refer to the work-around instr uct ions in Chapter 12, “Installing the BWX Modem Diagnostics Tool”

Any OS with standard Ethernet, i. e., Windows® 2000, Windows XP2, Windows Vista32bits pack is installed o n the O S. E nsure th e PC netw ork p ort i s enab led. Th e Mac and Linux OS types are also suppor ted.

Pentium level or higher 32 MB or the OS minimum, whichever is greater 85 MB free disk space for the BWX Mo dem Diagno stics Tool3 monitoring

software 256 colors, 800 x 60 0 resol ution

and Linux kernel 2.4 (Red Hat Open Source) or higher. Mac users must have the Snuffit

, or higher. It is assumed the latest Windows service

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CHAPTER

Physical Characteristics

The figure below shows the physic al ch arac ter ist ics of t he Mode m .

BWX 110 Desktop Modem ( 2.3 , 2.5 -2.6, 3 .4 & 3 .5 GHz )

Antenna

Liquid Crystal Display

Back

On/Off Button

Front

Power Adapter Connection

Ethernet Cable Connection

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CHAPTER

BWX 110 Desktop Modem Features

• Simple plug-and-play installation.

• Simple to read LCD crystal display showing real-time signal information.

• In OFDMA mode meets IEEE 802.16 e air inte rface standa rds .

• Portable.

• Works in Non Line of Sight (N LOS) condi tions, wit h 3-antenna switching diversity an d

Beamforming s ign al s .

• Automated over-the-air software upgra des .

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CHAPTER

Installing the BWX 110 Desktop Modem

(See, also, Appendix 18, “BWX 110 Deskt op M odem- PC Troubleshoo ting” )

The following instructions explain how to install your Modem. Please read all instructions before installing the Modem. Also, turn off the computer and the Modem before installing the Modem.

Note The Modem should be positioned to minimize interference with other equipment when transmitting an d

should be placed 30 cm or mor e from any user or person . If the antenna is cl oser than 20 cm fro m the user, safety conditions are violated.

Step Action Illustration

Step 1

Connect the Ethernet cable to the Ethernet port on the computer.

Step 2

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Connect the other end of the Ethernet cable to the Modem.

Ethernet cable

Ethernet cable connection

connection

BWX 110 Desktop Modem User Guide

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Chapter 9 Installing the BWX 110 Desktop Modem

Step Action Illustration

Step 3

Connect the AC power adapter to the Modem. Plug the ot her en d o f th e power adapter into a 11 0/220 VAC 60/50 Hz outlet.

Caution Use only the AC power

adapter supplied with the Modem. Using any o th er adapter can damage the Modem.

Power adapter

Power adapter connection

connection

Step 4

Step 5

Rotate the Modem’s antenna clockwise 180° to the UP posi tion. When the antenna is in the UP position, the Modem’s liquid crystal display can be seen.

Caution Rotating the antenna up in

any other directi on ca n damage the Modem .

Turn the Modem On by pushing t he On/Off button in.

Antenna

Liquid Crystal

Liquid Crystal Display

Display

BWX 110 Desktop Modem User Guide

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On/Off ButtonOn/Off ButtonOn/Off Button

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Chapter 9 Installing the BWX 110 Desktop Modem

Step Action Illustration

Step 6

If the display tur ns on, p roce ed t o Step 7. If the display does not turn on, there is a problem with the Modem or the AC power adapter. Check all cables for proper connection. If there is still a problem, contact the supplier who gave you the package.

Liquid Crystal

Liquid Crystal Display (LCD)

Display (LCD)

Step 7

1. The Wireless Modem should be positioned to minimize interference with other equipment when transmitting and should be placed 30cm or more from any persons or user. If the antenna is closer than 20cm from the user, the safety conditions are violated.

Turn your computer on an d lo g in .

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CHAPTER

Accessing the Internet

Now that the BWX 110 Desk top M odem is i nstall ed and p owered on, you sh ould be a ble to acc ess the Internet (that is, assuming you have signed up with a Service Provider).

Note The example in the procedure below uses Internet Explorer. The Web page used in the procedure is used

for illustration purposes. The actual Web page you see depends on your Internet browser settings.

To access the Internet,

Step Action Illustration

Step 1

Ensure the two arro ws on the a ctiv ity indicator are flashing. This indicates that the modem is transmitting data and is ready for use.

CONNECTEDCONNECTEDCONNECTEDCONNECTEDCONNECTEDCONNECTEDCONNECTEDCONNECTED

Step 2

Step 3

Double-click the Internet Explorer icon on your desktop or click

START>All Programs>Internet Explorer. The system responds by

opening Internet Explorer with a Web page displayed (refer to illustration to the right).

If the Web page does not displa y, refer to Chapter 11,

“Troubleshooting.” in this manual for

more information.

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+ 42 hidden pages

Cisco BWX 110 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual