Cisco BWX 110 User Manual

Download

BWX 110 Desktop Modem User Guide

For use with all BWX 110 Desktop Modem models

August 1, 2009

Americas Headquarters

Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.com Tel: 408 526-4000

800 553-NETS (6387)

Fax: 408 527-0883

Text Part Number: OL-16307-03

THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS M ANUAL ARE SUBJECT TO CHA NGE WITHOUT NO TICE. ALL STATEMENTS, INFORMATION, AND RECOMMENDATIONS IN THIS MANUAL ARE BELIEVED TO BE ACCURATE BUT ARE PRESENTED WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. USERS MUST TAKE FULL RESPONSI BILITY FOR THEIR APPLICA TION OF ANY PRODUCT S.

THE SOFTWARE LICENSE AND LIMITED WARRANTY FOR THE ACCOMPANYING PRODUCT ARE SET FORT H IN THE INFORMATION PACKET T HAT SHIPPED WITH THE PRODUCT AND ARE INCORPORATED HEREIN BY THIS REFERENCE. IF YOU ARE UNABLE TO LOCATE THE SOFTWARE LICENSE OR LIMITED WARRANTY, CONTACT YOUR CISCO REPRESENTATIVE FOR A COPY.

The following information is for FCC compliance of Class A devices: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio-frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference, in which case users will be required to correct the interference at their own expense.

The following information is for FCC compliance of Class B devices: The equipment described in this manual generates and may radiate radio-frequency energy. If it is not installed in accordance with Cisco’s installation instructions, it may cause interference with radio and television reception. This equipment has been tested and found to comply with the limits for a Class B digital device in accordance with the specifications in part 15 of the FCC rules. These specifications are designed to provide reasonable protection against such interference in a residential installation. However, there is no guarantee that interference will not occur in a particular installation.

Modifying the equipment without Cisc o’s writ ten author ization m ay resul t in the equi pment no lo nger comp lyi ng with FCC requi rements for Class A or Class B digital devices. In that event, your right to use the equ ipment may be limit ed by FCC regul ations , and you may be requir ed to correct a ny interference to radio or television communications at your own expense.

You can determine whether your equipment is causing interference by turning it off. If the interferen ce stops, it was probably caused by the Cisco equipment or one of its peripheral devices. If the equipment causes interference to radio or television reception, try to correct the interference by using one or more of the followi ng measures:

• Turn the television or radio antenna unt il the int erference st ops.

• Move the equipment to one side or the other of the televisio n or radi o.

• Move the equipment farther away from the te levision or radio.

• Plug the equipment into an outlet that is on a di fferent cir cuit from the televi sion o r radio. (That is, make certain th e equipment and the te levision or radio are on circuit s controlled by different circuit breaker s or fuses.)

Modifications to this product no t author ized by Cis co Syst ems, Inc. coul d voi d the FCC appro val and ne gate your authorit y to op erate the pr odu ct. The Cisco implementation of TCP head er compressi on is an adap tation of a program developed by the Universi ty of Ca lifornia, Berk eley (UCB) as part of UCB ’s public

domain version of the UNIX operatin g system. All rights reserved . Copyri ght © 1981 , Rege nts of the Uni versity of Calif ornia. NOTWITHSTANDING ANY OTHER WARRANTY HEREIN, ALL DOCUMENT FILES AND SOFTWARE OF THE SE SUPPLIERS ARE PROVIDED “AS IS” WITH

ALL FAULTS. CISCO AND THE ABOVE-NAMED SUPPLIERS DISCLAI M ALL WARRANTIE S, EXPRESSED OR IMPLIED, INCLUDING, WITHOUT LIMITATION, THOSE OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NO NINFRINGEM ENT OR ARISING FROM A COURS E OF DEALING, USAGE, OR TRADE PRACTICE.

IN NO EVENT SHALL CISCO OR ITS SUPPLIERS BE LIABLE FOR ANY INDIRECT, SPECIAL, CONSEQUENTIAL, OR INCIDENTAL DAMAGES, INCLUDING , WITHOUT LIMITATION, LOST PROFITS OR LOSS OR DAMAGE TO DATA ARISING OUT OF THE USE OR INABILITY TO USE THIS MANUAL, EVEN IF CISCO OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGE S.

CCDE, CCENT, Cisco Eos, Cisco Lumin, Cisco Nexus, Cisco StadiumVision, Cisco TelePresence, the Cisco logo, DCE, and Welcom e to th e Human Network are trademarks; Changing the Way We Work, Live, Play, and Learn and Cisco Store are service marks; and Access Registrar, Aironet, AsyncOS, Bringi ng the M eeting To You, Catalyst, CCDA, CCDP, CCIE, CCIP, CCNA, CCNP, CCSP, CCVP, Cisco, the Cisco Certified Internetwork Expert logo, Cisco IOS, Cisco Press, Cisco Systems, Cisco Systems Capi tal, th e Cisco Systems logo, Cisco Unity, Collaboration Without Li mitatio n, Ether Fast, Ether Switch, Event Center, F a st Step , F ol lo w M e B ro ws ing , FormShare, GigaDrive, HomeL ink, Internet Quotient, I OS , iPhone, iQ Expertise, the iQ logo, iQ Net Readiness Scorecard, iQui ck Stud y, Iro nPo rt, the Ir onPort logo, LightStream, Linksys, MediaTone, MeetingPlace, MeetingPlace Chime Soun d, MGX, Networkers, Networking Academ y, Network Registrar, PCNow, PIX , PowerPanels, ProConnect, ScriptShare, SenderBase, SMARTnet, Spectrum Expert, StackWise, The Fastest Way to Increase Your Internet Quotient, TransPath, WebEx, and the WebEx logo are registered trademarks of Cisco Systems, I nc. and/or its affiliates in the United States and certain other countries.

All other trademarks mentioned in this document or Website are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. (0807 R)

WiMax and Mobile WiMax are trademarks of the WiMax Forum Any Internet Protocol (IP) addresses used in this document are not intended to be actual addresses. Any examples, command display output, and figures included in the

document are shown for illustrative pur poses onl y. Any use of act ual IP addr ess es in ill ustr ativ e conten t is uninten tio nal and coincident al.

BWX 110 Desktop Modem User Guide

CONTENTS

CHAPTER

1 Safety Information & Battery Procedures 1-1

Safety Information 1-1 Battery Caution & Procedures 1-2

2 Regulatory Informat ion 2-1

FCC Notice 2-1

FCC Compliance and Advisory Statement 2-1 INFORMATION TO USER 2-2 INFORMATION REGARDING ANTENNAS 2-2

3 Introduction 3-1

4 Package Inventory 4-1

5 Modem Models 5-1

Operating Frequencies 5-1

6 Minimum Computing Requirements 6-1

CHAPTER

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7 Physical Characteristics 7-1

8 BWX 110 Desktop Modem Features 8-1

9 Installing the BWX 110 Desk top Modem 9-1

10 Accessing the Internet 10-1

11 Troubleshooting 11-1

Liquid Crystal Display (LCD) 11-1

BWX 110 Desktop Modem User Guide

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Contents

CHAPTER

12 Installing the BWX Modem Diagnostics Tool 12-1

13 Troubleshooting Using BWX Mode m Diagnostics Tool 13-1

The Menu Bar 13-1

The Session Menu 13-1 The View Menu 13-1

The Help Menu 13-1 The Window Option Buttons 13-2 The Connection Status Window 13-2 The Modem ID 13-2 The Icons 13-3 The Signal Strength and Signal Quality Bars 13-3 How to Increase the St rength and Quality of the Signa l 13-4 The History Graphs 13-5 The Parameters 13-5 The Configuration Window 13-6 The Trend Analysis Wi ndow 13-7

CHAPTER

APPENDIX

The Statistics Window 13-9 The About Window 13-11

14 Manually Upgrading the BWX Diagnostics Tool 14-1

15 Uninstalling BWX Modem Diagnostics Tool Software 15-1

16 Care & Maintenance 16-1

17 Upgrading the Modem 17-1

18 BWX 110 Desktop Modem-PC Troubleshooting 18-1

PC Operating Systems 18-1 Multi-PC Configurations 18-1 Results of Correc t BWX Modem Diagnostics Tool Install ation 18-2

19 End User License Agreement 19-1

BWX 110 Desktop Modem User Guide

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Safety Information & Battery Procedures

Safety Information

T o optimize safety and expedite installatio n and service, read this section. Follow all warnings, cauti ons, and instructions marked on the eq uipment and incl uded in this doc ument.

To aid in the pr evention of in jury an d da mage to p rop er ty, cautionary symb ols have been pla ced in t his document to alert the re ader to known potential ly haza rdous situ ation s, or hazar ds to equipm ent or procedures. Th e sy mb o ls ar e p lac ed before the information to wh ic h th ey apply . Howeve r, any situat ion that involves heavy equipment and electricity can become hazardous, and caution and safety should be practiced at all times when installing, servicing, or operating the equipment.

Caution Caution Symbol - Po ssibl e eq uipm en t or pr oper ty da m age

CHAPTER

Warning

Warning Symbol - Could cause personal injury or otherwise be hazardous to your health

Cisco expressly requires that when using Cisco electronic equipment always follow the basic safety precautions to red uce the risk of elect rical shoc k, fire, and in jury to pe ople and/o r proper ty.

1. Follow all warnings and instructions that come with the equipment.

2. Do not use th e e quip me nt w hil e yo u ar e in a bath tub, shower, pool, or spa . E xpo sure o f th e

equipment to water coul d cause severe electric al shock or seri ous damage to the equip ment.

3. Do not allow any ty pe of liquid to co me in cont ac t with th e eq u ipmen t. Unplu g the equi pmen t fr om

the power source before cleaning . Use a damp clo th for clea ning. Do not use any soaps or liquid cleaners.

4. Follow all airport and FAA regulations when using the equipment on or near aircra ft.

5. Only operate the equi pm ent from the type of p ower sourc e (s) i ndic ated i n th is ma nu al (11 0/220

VAC, 60/50 Hz or Cisco supplied battery). Any other type of input power source may cause damage to the equi pm en t.

6. Power the equipment using only the battery or the AC adapter cable provided, and in accordance

with the instructions specified in the User Guide.

7. Do not use a frayed or damaged power cord. Do not place the power cord where it can be stepped

on or tripped over.

8. Do not touch wires where the insulation is frayed or worn unless the equipment has been

disconnected from its power so urce .

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Battery Caution & Procedures

9. Do not overload wall outlets, power strips, or extension cords. This can cause serious electrical

shock or fire.

10. Do not place the equipment on an unstable surface. It can fall and cause injury or damage to the

equipment.

11. Do not disassemble the equipment. Removing covers exposes dangerous voltages or other risks and

also voids th e warranty. Incorrect reassembly can ca use equipm ent damage or electrical s hock. Only an authorized repair technician should service this product.

12. Do not expose the equipment to extreme hot or cold temperatures.

13. Do not use the equipment under the following conditions:

–

When the equipment has been exposed to water or mo isture .

–

When the equipment has been damaged.

–

When the power cord i s dama ged o r fra yed.

–

When the equi p me nt d oe s no t op er ate p rop er ly o r s hows a di st in ct ch an ge in pe rfo rm an ce.

Battery Caution & Procedures

Chapter 1 Safety Information & Battery Procedures

Warning

To reduce risk of injury or fire, follow these instructions when handling a battery.

1. Risk of explosion is possible if the battery is replaced with one not supplied by Cisco.

2. Do not dispose o f the ba ttery i n a fire. It may expl ode. C he ck w ith the lo ca l c ode s for b att ery

disposal guidelines .

3. Do not open or mutilate the battery. The battery contains substances that are toxic, corrosive, or

harmful to humans. If battery substances come in contact with the skin, seek medical help immediately.

4. Do not attempt to recharge the battery by any means except per the instructions in this manual.

5. Remove the battery f rom t he e qu ipme nt if t he eq ui pment i s no t go in g to be use d f or a l ong per iod

of time. The battery could leak and cause da mage to t he equipm ent.

6. Exercise care when handling t he batter y to prevent shorting the ba ttery wit h conduct ing mater ials

such as bracelet s, ring s, and keys.

7. Store the battery pack in a dry place, 0 to +40 degrees Celsius.

8. Dispose of used batteries accordi ng to environmental gui deline s.

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Regulatory Information

FCC Notice

Caution This device is a Radio Frequency transmitter. It is required to comply with FCC RF exposure

requirements for transmitting devices. For all BWX 110 Desktop Modems except for the 2.6 BWX 110 Desktop Modem with window mount, a minimum separation distance of 8 inches (20 cm) or more must be maintained between the antenna and all persons during device operations to ensure compliance with the FCC’s rules for Radio Frequency Exposure. For the 2.6 BWX 110 Desktop Modem wit h a window mount, a minimum o f 8.3 i nche s ( 21 cm) or more m ust be main tai ned bet we en t he w indow mo unt antenna and al l per son s duri ng device ope r ations . I f this mi nimum d ista nce can not be mai nta ine d, exposure to RF levels that exceed the FCC’s limits may result.

FCC Compliance and Advisory Statement

CHAPTER

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Tested To Compl

With FCC Standards

FOR HOME OR OFFICE USE

This equipment has been tested and found to comply with the limits for a class B digital de vice, Pursuant to Part 15 of the FCC rules. The operation is subject to the following two conditions:

1. This device may not ca use h ar mf ul i nte rf er ence , an d

2. This device mu s t ac cep t any interference received, including inter f er en ce that may cause undesired

operation

If this equipment causes interference to radio or television reception, which can be determined by turning the equipm ent off and on, t he user should try t o correct the int erfere nce by one or mo re of the following measures:

1. Reorient or rel ocat e t he r ec eiving an tenn a,

2. Increase the separat ion bet ween the eq uipm ent and th e receiver,

3. Connect the equipment to an outlet on a circuit that is different from the one to which the receiver

is connected,

4. Consult the dealer or an experienced radio/TV technician for additional suggestions.

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FCC Notice

This product has been tested and found to be safe in accordance with the Australian Standard for Human Exposure to Radiation where the use r or other pa rties are 20 cm or more fro m the aer ial.

INFORMATION TO USER

This device has been authorize d as a radio fr equency transm itter und er the app ropri ate rule s of the Federal Communication s Com missi on. A ny chang es o r modi fications no t expre ssly ap proved by Cisco could void the user’s authority to operate the equipment.

INFORMATION REGARDING ANTENNAS

This device has three embedded an tennas : one uprig ht antenna with ap proxima tely 2 dBi gain a nd two patch antennas, one on ea ch si de of the device. E ach pa tc h ant enna has appr oxim ate ly 6 dB i ga in.

This product has been tested and met all the applicable requirement of the R&TTE directive (99/5/EC). This product has been tested and found to be safe in accordance with the Australian Standard for Human

Exposure to Radiation where the use r or other pa rties are 20 cm or more fro m the an tenna .

Chapter 2 Regulatory Information

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CHAPTER

Introduction

Congratulations! Your BWX 110 Desktop Modem is a user-friendly , easy-to -install device that helps you connect wirelessly t o th e Inte rn et. It provide s c ompl ete broa db an d Int erne t a cce ss to r eside ntia l a nd small or home office customers without requiring professional hardware installation. Your BWX 110 Desktop Modem allows portability with your service. A computer with this Modem can move from room-to-room, location-to-location, or even city-to-city as long as there is coverage in the area.

This manual will guide you through the simple process of installing the Modem and its monitoring software.

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BWX 110 Desktop Modem User Guide

3-1

CHAPTER

Package Inventory

Please verify the contents of your Mode m packag e. Your package should contain the following:

• BWX 110 Desktop Modem

• AC power adapter (for Modem to power plug connection)

• Ethernet RJ-45 ca ble ( for PC- to-M od em con nec tion)

• Installation CD that includes the BWX Modem Diagnostic s tool software and the BWX 110 Desktop

Modem User Guide

• BWX 110 Desktop Modem Quick Installatio n Guide

If you do not find a ll of th ese it ems i n yo ur pa ck age, n otify t he su ppli er f rom wh om you o btaine d it .

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CHAPTER

Modem Models

Your Modem comes in several models. The model indicates the frequency th e Modem operates in (either the 2.3 GHz, 2.5-2.6 G Hz , 3.4 GHz, or 3.5 GHz range ). The various models are det ailed in this section.

2.3, 2.5-2.6, 3.4 & 3.5

2.3, 2.5-2.6, 3.4 & 3.5 GHz BWX 110 Desktop Modem

GHz BWX 110 Desktop Modem

Operating Frequencies

Modem Model Frequency Range Operating Band

2.3 GHz BWX 110 Desktop Modem

2.5–2.6 GHz BWX 110 Desktop Modem

3.4 GHz BWX 110 Desktop Modem

3.5 GHz BWX 110 Desktop Modem

The “E” in the model name stands for Ether net. Your computer should have an Ethernet port for connecting th e Mode m.

2305-2360 BWX 11 0 Desktop Modem E

2.5-2.6 BWX 110 Desktop Modem E

3410-3525 BWX 11 0 Desktop Modem E

3475-3600 BWX 11 0 Desktop Modem E

2.305 GHz – 2.360 GHz WCS

2.500 GHz – 2.686 GHz EBS-BRS

3.410 GHz – 3.525 GHz WLL

3.475 GHz – 3.600 GHz WLL

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CHAPTER

Minimum Computing Requirements

(See, also Appendix 18, “BWX 110 Desktop Mod em-PC Troubleshooting ”) The following table lists the minimum requirements your computer should meet before connecting to the

BWX 110 Desktop Modem.

Operating System (OS)

CPU: RAM: Hard Drive:

Monitor:

1. To upgrade your Operati ng System after loading the BWX Mod em Diag nos t i cs Tool software, you must fir st uninstall BWX Modem Diagnostics Tool prior to upgrading the OS. Otherwise, BWX Modem Diagnostics Tool will not work. See

Chapter 15, “Uninstalling BWX Modem Diagnostics Tool Software” in this Guide.

2. Windows XP must be Service Pack Level 1 or higher.

3. In addition to Win2000, WinXP, and Vista32bits or higher, BWX Modem Diagnostics Tool also is supported on Mac OSX (Mac10.4.5) or higher for Apple extraction software. There is a known issue with installing BWX Modem Diagnostics Tool on Vista OS. Refer to the work-around instr uct ions in Chapter 12, “Installing the BWX Modem Diagnostics Tool”

Any OS with standard Ethernet, i. e., Windows® 2000, Windows XP2, Windows Vista32bits pack is installed o n the O S. E nsure th e PC netw ork p ort i s enab led. Th e Mac and Linux OS types are also suppor ted.

Pentium level or higher 32 MB or the OS minimum, whichever is greater 85 MB free disk space for the BWX Mo dem Diagno stics Tool3 monitoring

software 256 colors, 800 x 60 0 resol ution

and Linux kernel 2.4 (Red Hat Open Source) or higher. Mac users must have the Snuffit

, or higher. It is assumed the latest Windows service

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CHAPTER

Physical Characteristics

The figure below shows the physic al ch arac ter ist ics of t he Mode m .

BWX 110 Desktop Modem ( 2.3 , 2.5 -2.6, 3 .4 & 3 .5 GHz )

Antenna

Liquid Crystal Display

Back

On/Off Button

Front

Power Adapter Connection

Ethernet Cable Connection

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CHAPTER

BWX 110 Desktop Modem Features

• Simple plug-and-play installation.

• Simple to read LCD crystal display showing real-time signal information.

• In OFDMA mode meets IEEE 802.16 e air inte rface standa rds .

• Portable.

• Works in Non Line of Sight (N LOS) condi tions, wit h 3-antenna switching diversity an d

Beamforming s ign al s .

• Automated over-the-air software upgra des .

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CHAPTER

Installing the BWX 110 Desktop Modem

(See, also, Appendix 18, “BWX 110 Deskt op M odem- PC Troubleshoo ting” )

The following instructions explain how to install your Modem. Please read all instructions before installing the Modem. Also, turn off the computer and the Modem before installing the Modem.

Note The Modem should be positioned to minimize interference with other equipment when transmitting an d

should be placed 30 cm or mor e from any user or person . If the antenna is cl oser than 20 cm fro m the user, safety conditions are violated.

Step Action Illustration

Step 1

Connect the Ethernet cable to the Ethernet port on the computer.

Step 2

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Connect the other end of the Ethernet cable to the Modem.

Ethernet cable

Ethernet cable connection

connection

BWX 110 Desktop Modem User Guide

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Chapter 9 Installing the BWX 110 Desktop Modem

Step Action Illustration

Step 3

Connect the AC power adapter to the Modem. Plug the ot her en d o f th e power adapter into a 11 0/220 VAC 60/50 Hz outlet.

Caution Use only the AC power

adapter supplied with the Modem. Using any o th er adapter can damage the Modem.

Power adapter

Power adapter connection

connection

Step 4

Step 5

Rotate the Modem’s antenna clockwise 180° to the UP posi tion. When the antenna is in the UP position, the Modem’s liquid crystal display can be seen.

Caution Rotating the antenna up in

any other directi on ca n damage the Modem .

Turn the Modem On by pushing t he On/Off button in.

Antenna

Liquid Crystal

Liquid Crystal Display

Display

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On/Off ButtonOn/Off ButtonOn/Off Button

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Chapter 9 Installing the BWX 110 Desktop Modem

Step Action Illustration

Step 6

If the display tur ns on, p roce ed t o Step 7. If the display does not turn on, there is a problem with the Modem or the AC power adapter. Check all cables for proper connection. If there is still a problem, contact the supplier who gave you the package.

Liquid Crystal

Liquid Crystal Display (LCD)

Display (LCD)

Step 7

1. The Wireless Modem should be positioned to minimize interference with other equipment when transmitting and should be placed 30cm or more from any persons or user. If the antenna is closer than 20cm from the user, the safety conditions are violated.

Turn your computer on an d lo g in .

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CHAPTER

Accessing the Internet

Now that the BWX 110 Desk top M odem is i nstall ed and p owered on, you sh ould be a ble to acc ess the Internet (that is, assuming you have signed up with a Service Provider).

Note The example in the procedure below uses Internet Explorer. The Web page used in the procedure is used

for illustration purposes. The actual Web page you see depends on your Internet browser settings.

To access the Internet,

Step Action Illustration

Step 1

Ensure the two arro ws on the a ctiv ity indicator are flashing. This indicates that the modem is transmitting data and is ready for use.

CONNECTEDCONNECTEDCONNECTEDCONNECTEDCONNECTEDCONNECTEDCONNECTEDCONNECTED

Step 2

Step 3

Double-click the Internet Explorer icon on your desktop or click

START>All Programs>Internet Explorer. The system responds by

opening Internet Explorer with a Web page displayed (refer to illustration to the right).

If the Web page does not displa y, refer to Chapter 11,

“Troubleshooting.” in this manual for

more information.

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Troubleshooting

If you are experiencing difficulties with your Internet connection after installation, please review

Chapter 6, “Minimum Computing Requirements” and Appendix 18, “BWX 110 Desktop Modem-PC Troubleshooting.” Ensure your computer meets these requirements. Also review the installation

procedures and ensure all the steps were completed properly. If you are still experiencing difficulties, look at the Modem’s LCD display.

Liquid Crystal Display (LCD)

The LCD is a text-based display that provides valuable information about the Modem’s operation. When you use the LCD display in conjunc tion with the BWX Modem Dia gnostics Tool monitoring software, you can troubleshoot signal issues, netwo rk connec tions, and power probl ems.

Below is a picture of the M odem ’s LCD display and the various i ndi cat ions you wi ll se e.

CHAPTER

SEARCHING

SEARCHINGSEARCHING

The CPE

The CPE software load

software load

software load will appear while

will appear while

will appear while searching

searching

CONNECTED

2 3

SSSS

QSSQ

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Liquid Crystal Display (LCD)

The following table defines the indicators that appear on the LCD.

1 Searching (blinking flash): The Mode m i s s ynchi ng with a B asest ation .

2 Connected: The Modem has locked-on to a Basestation (BS). 3 Activity In di c ato r:

4 S: Signal Strength Indicator (SSI)

5 Q: Quality [Signal-to-Noise Ratio (SNR)]

LCD Indicators

Note The active CPE software load will display.

If both arrows are flashing: There is traffic activity. If blank:: There is no traffic activity

0 bars N/A 1 bars N/A 2 bars < -105 dB 3 bars -105 ≤ 4 bars 5 bars 6 bars 7 bars 8 bars

-100 dBm

-100 ≤ -95 dBm

-95 ≤ -90 dBm

-90 ≤ -85 dBm

-85 ≤ -80 dBm > -80 dBm

0 bars N/A 1 bars N/A 2 bars < 11 dB 3 bars 11 ≤ 12 dB 4 bars 12 ≤ 13 dB 5 bars 13 ≤ 14 dB 6 bars 14 ≤ 15 dB 7 bars 15 ≤ 19 dB 8 bars ≥

19 dB

Chapter11 Troubleshooting

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CHAPTER

Installing the BWX Modem Diagnostics Tool

The BWX Modem Diagnostics Tool software assists you in solving connec tion probl ems and provides other valuable information. This software is provided on the Installation CD that came in your Modem package. This section explains how to install this software.

Note To install BWX Modem Diag nostic s Tool on a Windows 2000 platform, you must have administrat ive

privileges. To check y our acc ou nt p rivileges, open y our Co ntrol Panel . D oub le-cl ick on the Use rs a nd Passwords symbol. You should see Adm ini strat or under the Users ta b.

Note The sc re enshot s shown in th e inst ruct ions wer e t aken f rom a l apt op w it h Windows XP. If you have a

Windows 2000 or Windows Vista operating system, the screens you see ma y vary from the screen s shown in the instructions.

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Chapter 12 Installing the BWX Modem Diagnostics Tool

Step Action Illustration

Step 1

Before installing t he BWX M od em Diagnostics Tool software, shut down all programs, including anti-virus software progr a ms.

Step 2

Insert the Installation CD into the CD-ROM drive.

Step 3

Open the CD by clicking on the My Computer icon. Double-click the

folder named NavDiag or Navini_Diagnostics. The system responds by opening the folder.

Step 4

Double-click the Windows folder,

Example

then on the file navdiag_windows.exe*.

The system automatically starts the installation of BWX Modem Diagnostics Tool and displays the Navini Diagnostics Language window.

Step 5

Select a language, and click OK to continue. The syste m respon ds by displaying the L ice ns e Agre em e nt window.

Note BWX Modem Diagnostics

Tool may automatically attempt to match the language set on your PC under Regional Options. The language selection affects how the BWX Modem Diagnostics Tool displays its screens. If yo u r ece ive an error message co ncerning the language, click OK an d the BWX Modem Diagnostics Tool defaults to English. At this time, the BWX Modem Diagnostics Tool supports three options:

1. English (U.S .) ,

2. Español (Spain), and

3. Nederlands (Hol la nd) .

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Chapter 12 Installing the B WX Modem Diagnostics T ool

Step Action Illustration

Step 6

Read the Licen sin g Agre emen t. Select the I Accept option, and click Next to continue. The system responds with the C hoo se Ins tall Folder win dow.

Note If the L ice nse A g re em en t i s

not accepted, you cannot install the software.

Step 7

Step 8

Enter the name of the folder where you wish to install the software. Click Next to continue. The system responds with the C hoo se Short cut Folder

Note The default installation

folder provided by the software is shown in the illustration.

Accept the default and click Next to continue. The syste m respon ds with the Pre-Installation Summary window.

Step 9

Review the contents for accuracy. Click Next to continue. The system responds with the I ntro duct ion window.

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Chapter 12 Installing the BWX Modem Diagnostics Tool

Step Action Illustration

Step 10

Follow the instructions on the Introduction wi ndow and cli ck Install. The system respond s by installing the software.

Step 11

Step 12

If: The WinPcap program is alrea dy installed in your c om puter.

Then: Do not perfo rm st eps 1 0 through 13.

Otherwise: Follow steps 10 through 13 to install it.

Click Next to install WinPcap. The system responds with the License Agreement window.

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Step Action Illustration

Step 13

Click I Agree. The system responds by installing the software and displaying the Instal l Com plete window.

Note You must agree to the

License agreement to continue with the Install.

Step 14

Click Done to close the window.

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Troubleshooting Using BWX Modem Diagnostics Tool

To open the BWX Mode m Diagnost ics Tool software application, double-cl ick on the N avini Diagnostics icon on your desktop.

The Menu Bar

The menu bar contains the fol lowing menu types: Sessi on, View, and Help. These men us have options inside of them for use with the BWX Mo dem Dia gnostics Tool.

CHAPTER

The Session Menu

The only purpo se of t he Se ssion m enu i s to c lose the BWX Mod em Di agnos tic s Tool. Click Session>Close to close the tool.

The View Menu

The View menu is used to view the Connection Status and Configuration of the BWX Mo dem Diagnostics tool. Please see The Connection Status Window and The Configuration Window in this manual for more information.

The Help Menu

The Help menu ap pears on th e top right co rner of all the BWX Modem Diag notics Tool windows. The Help menu gives you two options. The first option, provides help text on the functionality of the BWX Modem Diagnotics Tool program. The sec ond opt ion, Abo ut NavDiag , i s equivalent to cli cking on the About icon.

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Chapter 13 Troubleshooti ng Using BWX Modem Diag nostics Tool

The Window Option Buttons

On the left side of the window, there are five window option buttons: Connection Status, Configuration, Trend Analysis, Statistics, and About. Each of these windows provides unique capabilities.

The Connection Status Window

The first button, Connect ion Status, c orre spon ds to the d efaul t vi ew:

The Window Option Buttons

The following sections describe the various parts of the Connection Status window.

The Modem ID

In the Modem I D sub -w indow, the Modems ID ap pe ar s as 00:04: 6A:_ _:_ _:_ _

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The Icons

Chapter13 Troubleshooting Using BWX Modem Diagnostics Tool

The icons that appear on t he top right side of the wi ndow represe nt t he PC, th e conne ct ion be twee n the PC and the Modem, the Modem, the connection between the Modem and the Basestation, and the Basestation to which the Modem is communicating. Check marks over the connections indicate working connections.

Connection between

Modem & Base Station

Connection between

PC & Modem

If the connection betw een the PC an d the Mode m or betwe en the Mo dem an d the Basesta tion is interrupted, an "X" is positioned over the corresponding icon.

Modem & Base Station

Base Station

Modem

Base Station

The Signal Strength and Signal Quality Bars

Signal Strength and Signal Quality are dynamic bar areas that indicate how well your Modem is receiving signals from the Basestation.

In particular, the Signal Strength bar area graphically represents the strength of the synchronization signal your Modem is receiving from BS. The strength of the signal is represented by a group of colored bars. The higher the pile of bars goes, the stronger the signal is. The color of the bars also gives an indication of the strength of the signal. Green lines indicate an excellent signal. Orange lines indicate a good signal while red lines indicate a weak signal.

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The Signal Quality bar area graphically represents the Carrier to Interference + Noise Ratio (CINR) of the signal received by your BWX 110 Desktop Modem. Again, the quality of the signal is represented by a group of colored bars. The higher the pile of bars goes, the better the CINR of the signal. The color of the bars also gives an indication of the quality of the signal. Green lines indicate an excellent signal or a CINR greater than 21. Orange lines indicate a good signal or a CINR greater than or equal to 13 but less than or equal to 21. Red lines indicate a weak signal or an CINR less than 13.

How to Increase the Strength and Quality of the Signal

How to Increase the Strength and Quality of the Sign al

To increase the strength and quality of the signal, change the location of the PC in which the Modem is inserted. Try moving it closer to a window, to a higher location, away from other wireless devices (microwave ovens, cordless phones), and away from metal objects (shelves, file cabinets ). As you reposition your PC, watch the Signal Strength and Quality bars on the BWX Modem Diagnostics Tool window. Place your PC in the location where you recei ve th e most green signal streng th and quality bars.

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The History Graphs

The History graphs plot th e ch ang e i n signal strength and signal quality over time. The graphs cover the last minute and are updated every second. Read the graphs from right to left. The right side of the graph represents the most recent status of your Modem.

Chapter13 Troubleshooting Using BWX Modem Diagnostics Tool

The Parameters

At the bottom of the Connec tion Stat us window are four pa ramet ers. Th ese param eters are BS ID, Network ID, Active SW Versi on, and Stand by SW Version.

The BS ID indicates the BS to which the Modem is currently synchronized. The Network ID indicates the network in whic h the Mo de m is a llowed to o pera te. Ac tive SW Version an d Sta ndby SW Version indicate the version number of the software currently loaded in the “active side” and “standby side” of the Modem’s flash memory.

WiMAX ModeWiMAX Mode

WiMAX ModeWiMAX ModeWiMAX ModeWiMAX Mode

7.0.1

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The Configuration Window

The Configuration window enables you t o update your Mo dem’s software if directed to do so by your Service Provider. To access the Configuration window, click Configuration.

The Configuration Window

If you must update your Modem’s software, contact your Ser vice Provider to provide yo u with instructions.

At the bottom of the window is an Allow Customer Satisfaction Reporting check box. This check box is used to enable local logging on your computer. This log is useful for any technical support that might be required for your Mode m.

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The Trend Analysis Window

The Trend Analysis window lets you view Modem parameters that evolve over time. With this window, you can select up to three par amete rs to plot. To view the Trend Analysis window, click the Trend Analysis.

Chapter13 Troubleshooting Using BWX Modem Diagnostics Tool

By selecting one or more (up to 4) parameters and then clicking on the Plot Gra ph button, the following window appears. This window displays the value of the selected parameters over the last five minutes, updated once every second. Th e graphi c scroll s from ri ght to left .

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WiMAX Mode Stats tabWiMAX Mode Stats tab

There is a second tab associated with the Trend Analysis icon.

The Trend Analysis Window

By selecting one or more (up to 4) pa rameters and then clicking on the Plot Graph button, the following window appears.

This window displays the value of the selected parameters over the last five minutes, updated once every second. The grap hic sc rolls fro m righ t to le ft.

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The Statistics Window

Chapter13 Troubleshooting Using BWX Modem Diagnostics Tool

By clicking on the Show Diagram following window appears. Th is window displays a di agramm atic representation of the selected metrics.

The Statistics Window

The Statistics window lets you view the current value of selected parameters. These values are updated as they change over time. To view the Statistics window, click Statistics.

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The Statistics Window

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The About Window

The About window provid es vital information such as the v ersion of the BWX Modem Diagno stics Tool software currently installed on your computer. It also provides a website address and telephone number where you can co ntac t y our Se rvic e Provide r. To view the Abo ut w ind ow, click About.

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CHAPTER

Manually Upgrading the BWX Diagnostics Tool

Upgrades to the BWX Diagnostics Tool are needed to ensure the tool is always up to date with new software releases. These upgrades must sometime be done manually on the PC that is connected to the Modem.

To upgrade t he B W X D iag nos ti cs Tool:

Step Action Illustration

Step 1

Step 2

Step 3

Open the BWX Modem Diagnostics Tool application by double-clicking the Navini Diagnostics icon on your deskto p. The system responds by opening the BWX Modem Diagnostics Tool.

Download the software update from a Web site or insert the CD that contains the software in your CD-ROM drive.

In the right pane, click Configuration. The system responds by displaying configuration information.

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Step Action Illustration

Step 4

Click Browse under the Update Modem Application heading and go to the d ire ctor y where the update is stored.

Chapter14 Manually Upgrading the BWX Diagnostics Tool

Step 5

Step 6

Select the load and click Open.

Note The lo ad wi ll

end with a .bin extension (i.e., lm060284.bin). The “060284” in this example is the software version number of the load.

The system responds by displaying the path to the load in the File box.

Click Start. The system responds by displaying a progress indicato r showing the status of the softwa re update.

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Step Action Illustration

Step 7

When the update is complete, click OK in the Success window.

Step 8

Step 9

Step 10

Step 11

Step 12

Step 13

Wait 60 seconds fo r your Modem to re sta rt.

Click Connection Status. The system responds by displaying connection information.

Ensure the softwa re version (in this case

060284) appears in the Active SW Version field. This fie ld is in the lower right of the Connection Status window. The software version is displayed as

6.2.84 Repeat steps 1 through

9. Ensure the softwa re

version (in this case

060284) appears in the Standby SW Versi on field. The software version is displayed as

6.2.84. Both the Acti ve and Standby SW versions should match.

End

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CHAPTER

Uninstalling BWX Modem Diagnostics Tool Software

If for some reason you need to uninstall th e BWX Modem Diagno stics Tool software, e.g., to upgrade your Operating System software, follow the procedure below.

Note If you are going to upgrade your PC Operating System after loading the BWX Modem Diagnostics T ool

software, you must first uninstall BWX Modem Diagnostics Tool prior to upgrading the OS. Otherwise, the BWX Modem Diagnostics Tool will not work.

Note The scre enshots shown in these instruct ions were taken fr om a laptop w ith Windows XP. If you have a

Windows 2000 or Windows Vista operating system, the screens you see ma y vary from the screen s shown in the instructions.

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Chapter 15 Uninstalling BWX Modem Diagnostics Tool Software

Step Action Illustration

Step 1

On your compute r scre en lower le ft corner, click on Start > Programs > NavDiag > Uninstall. The system responds with the Uninstaller window.

Step 2

Step 3

Click Uninstall. The system responds with the Uninstall Options window.

Select the default Complete Uninstall and click Next. The system responds with the Uninstall Complete window.

Note The Uninstall Navini

Diagnostics screen indicates the application is uninstalled.

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Chapter 15 Uninstalling BWX Modem Diagnostics Tool Software

Step Action Illustration

Step 4

Click Done to close the Uninstall window.

Note If any files could not be

removed proceed with step 6; otherwise, the installation is complete.

Step 5

Step 6

Step 7

Manually delete the folder NavDiag under C:\Program File s pa th by right-clicking t he NavDiag folder and selecting Delete from the menu.

Click Yes. The system res ponds by deleting the NavDiag folder.

End

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CHAPTER

Care & Maintenance

Your Modem is designed to give you years of trouble -free service. To ensure operation, read the following care and maintenance instructions.

• Keep the Modem free of d ust and moisture. If the Modem ge ts wet, use a towel to immediately dry it.

• Handle the Modem gently. Dropping it or mishandling it can cause damage to the plastic shell or the

electronic circuitry.

• Keep the Modem away from high tempera tures. Heat ca n cause dam age to th e plastic shell or t he

electronic circuitry.

• Use only a mild detergent and a so ft, damp cloth to clean the Mo dem. Do not use any chemicals or

abrasives to clean the plastic shell.

• If there is a problem with the Modem, do not attempt to repair it yourself. Report the problem to

your Service Provider.

• If you are going to upgrade your Operating System after loading the BWX Modem Diagnostics Tool

software, you must first uninstall the monitoring software prior to upgrading the OS. Otherwise, the monitoring software will not work. See Cha pter 1 5, “Un install ing BWX Mode m Diagnost ics Tool

Software” in this Guide.

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CHAPTER

Upgrading the Modem

There are three different ways to upgrade the software that makes the Modem work.

• Your Service Provider may perform an over-the-air (OTA) upgrade, where the latest software files

are transferred wir ele ssly f rom t h e Ba sesta ti on to y our M ode m.

• Your Service Provider may provide a downloadable web file or CD-ROM with software to be

installed on your PC and used to upgrad e the Mode m. This me thod is use d for systems tha t have a software release prior to 4.0.

• Yo ur Servic e Provider may instruct you to use the BWX Mode m Diagno stics Tool application to

upgrade your Modem software load. This method is used for systems that have a software release of

4.0 or greater.

The latter two methods are used only if the Modem was not powered on during the OT A upgrade process. The OTA upgrade is normally transparent to the user; in other words, there should be no noticeable service interruptio n. T he we b or CD upgra de com es w it h ins truc tions an d ta kes a mini mal am ount of time to complete.

Note I f you us e the BWX Mo dem Diagn ostics Tool to upgrade your Modem software load, the com pute r

connected to your M od em m ust a lre ady have an IP ad dre ss. If y our com put er does n ot h ave an IP address, contact your Ser vice Provid er. If you attempt to upgrad e your Mo dem software throug h the BWX Modem Diagnostics T ool and the computer does not have an assigned IP address, you may see one of the following error messages:

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BWX 110 Desktop Modem-PC Troubleshooting

PC Operating Systems

Prior to installing BWX Modem Diag nostics Tool software, please check to insure that t he PC Operating System (OS) meets the criteria given earlier in this manual (Chapter 6, “Minimum Computing

Requirements”). If these criteria are not met, unpredictable results may occur as a result of installation.

Also, check to see that you have the latest OS updates installed prior to installing BWX Modem Diagnostics Tool.

Multi-PC Configurations

The Modem is connect ed to a PC via an Ethernet connection. It is possible to connect multiple PC devices to a single Modem using a hub. The multi-PC configuration is transpare nt to PC users and is analogous to a mu lti -PC configu rati on o n a nor mal Eth erne t L oc al Area Net work ( LAN ). Chec k with your Service Provider to see if multiple IP addressing is required for your particular configuration. IP addresses can be a ssigne d to the devices d ynami ca lly vi a a DH CP ser ver, as Fixed or Stat ic I P assignments, or Point-to-Point Protocol Over Ethernet (PPPoE).

APPENDIX

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When a PC that is connected to a Modem also has a wireless network card built in, it is best to disable it when using the BWX 110 Desktop Modem. If the built-in wireless card is required for local networking and the BWX 110 Desk top Modem is used for Int ernet connecti ons, chang e the inte rface metric configuration for t he M od em so tha t t he d efaul t gateway is used. (See yo ur O pera ting Syst em’s User Guide for instructions.)

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Results of Correct BWX Modem D iagnostics Tool Installati on

Yo u may not use a r oute r wit h t he BW X 110 D eskt op M odem or B WX M odem D iag nostic s Tool software. They will not work goi ng thro ugh a route r. Please refer to the figure below for ac cepta ble multi-PC configurations.

Chapter 18 BWX 110 Desktop Modem-PC Troubleshooting

Results of Correct BWX Modem Diagnostics Tool Installatio n

Experienced PC users can check the results of the BWX Modem Diagnostics Tool installation by looking at the log file that is created during the installation process. The log file is named Navini_Diagnostics_InstallLog.log. It is located under c:\Program Files\NavDiag.

Thu Dec 13 15:53:05 CST 2007

Free Memory: 9177 kB Total Memory: 16320 kB

java.class.path: C:\Documents and Settings\navini\Local Settings\Temp\I1197581883\InstallerData\IAClasses.zip C:\Documents and Settings\navini\Local Settings\Temp\I1197581883\Windows\resource\jdglue.zip C:\Documents and Settings\navini\Local Settings\Temp\I1197581883\InstallerData\Execute.zip C:\Documents and Settings\navini\Local Settings\Temp\I1197581883\Windows\InstallerData\Execute.zip C:\Documents and Settings\navini\Local Settings\Temp\I1197581883\InstallerData\Resource1.zip C:\Documents and Settings\navini\Local Settings\Temp\I1197581883\Windows\InstallerData\Resource1.zip C:\Documents and Settings\navini\Local Settings\Temp\I1197581883\InstallerData C:\Documents and Settings\navini\Local Settings\Temp\I1197581883\Windows\InstallerData

ZGUtil.CLASS_PATH: C:\Documents and Settings\navini\Local Settings\Temp\I1197581883\InstallerData\IAClasses.zip C:\Documents and Settings\navini\Local Settings\Temp\I1197581883\Windows\resource\jdglue.zip C:\Documents and Settings\navini\Local Settings\Temp\I1197581883\InstallerData\Execute.zip C:\Documents and Settings\navini\Local Settings\Temp\I1197581883\InstallerData

sun.boot.class.path: C:\Documents and Settings\navini\Local Settings\Temp\I1197581883\Windows\resource\jre\lib\rt.jar C:\Documents and Settings\navini\Local Settings\Temp\I1197581883\Windows\resource\jre\lib\i18n.jar C:\Documents and Settings\navini\Local Settings\Temp\I1197581883\Windows\resource\jre\lib\sunrsasign.jar C:\Documents and Settings\navini\Local Settings\Temp\I1197581883\Windows\resource\jre\lib\jsse.jar

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C:\Documents and Settings\navini\Local Settings\Temp\I1197581883\Windows\resource\jre\lib\jce.jar C:\Documents and Settings\navini\Local Settings\Temp\I1197581883\Windows\resource\jre\lib\charsets.jar C:\Documents and Settings\navini\Local Settings\Temp\I1197581883\Windows\resource\jre\classes

java.ext.dirs: C:\Documents and Settings\navini\Local Settings\Temp\I1197581883\Windows\resource\jre\lib\ext

java.version == 1.5.0_07 (Java 2+) java.vm.name == Java HotSpot(TM) Client VM java.vm.vendor == Sun Microsystems Inc. java.vm.version == 1.5.0_07-b03 java.vm.specification.name == Java Virtual Machine Specification java.vm.specification.vendor == Sun Microsystems Inc. java.vm.specification.version == 1.0 java.specification.name == Java Platform API Specification java.specification.vendor == Sun Microsystems Inc. java.specification.version == 1.5 java.vendor == Sun Microsystems Inc. java.vendor.url == http://java.sun.com/ java.class.version == 49.0 java.compiler == null java.home == C:\Documents and Settings\navini\Local Settings\Temp\I1197581883\Windows\resource\jre java.io.tmpdir == C:\DOCUME~1\navini\LOCALS~1\Temp\ os.name == Windows XP os.arch == x86 os.version == 5.1 path.separator == ; file.separator == \ file.encoding == Cp1252 user.name == navini user.home == C:\Documents and Settings\navini user.dir == C:\Documents and Settings\navini\Local Settings\Temp\I1197581883\Windows user.language == en user.region == null __________________________________________________________________________

Install Begin: Thu Dec 13 15:38:38 CST 2007 Install End: Thu Dec 13 15:51:59 CST 2007

Installed by InstallAnywhere 8.0 Enterprise Build 3063, by Macrovision

User Interactions

-----------------

#Choose Install Folder #--------------------USER_INSTALL_DIR=C:\\Program Files\\NavDiag

#Choose Shortcut Folder #---------------------USER_SHORTCUTS=C:\\Documents and Settings\\navini\\Start Menu\\Programs\\NavDiag

Summary

-------

Installation: Successful.

78 Successes 0 Warnings 0 NonFatalErrors 0 FatalErrors

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Action Notes:

None

Install Log Detail: Install Action: InstallAnywhere Variable Status: SUCCESSFUL

Install Action: InstallAnywhere Variable Status: SUCCESSFUL

Install Action: Status: SUCCESSFUL

Get Registry Entry: Key: HKEY_LOCAL_MACHINE\SOFTWARE\Navini Networks\NavDiag Value Name: InstallDirectory Status: SUCCESSFUL

Install Action: InstallAnywhere Variable Status: SUCCESSFUL

Check Disk Space: C:\Program Files\NavDiag Status: SUCCESSFUL Additional Notes: NOTE - Required Disk Space: 86,437,210; Free Disk Space: 14,382,198,784

Install Directory: C:\Program Files\NavDiag\ Status: SUCCESSFUL Additional Notes: NOTE - Directory already existed

Make Registry Entry: Key: HKEY_LOCAL_MACHINE\SOFTWARE\Navini Networks Value Name: Value Data: Status: SUCCESSFUL

Make Registry Entry: Key: HKEY_LOCAL_MACHINE\SOFTWARE\Navini Networks\NavDiag Value Name: Value Data: Status: SUCCESSFUL

Make Registry Entry: Key: HKEY_LOCAL_MACHINE\SOFTWARE\Navini Networks\NavDiag Value Name: InstallDirectory Value Data: C:\Program Files\NavDiag Status: SUCCESSFUL

Install Directory: C:\Program Files\NavDiag\config\ Status: SUCCESSFUL

Install File: C:\Program Files\NavDiag\config\NavDiag.lcf Status: SUCCESSFUL

Install File: C:\Program Files\NavDiag\config\CpeLogging.conf Status: SUCCESSFUL

Install File: C:\Program Files\NavDiag\config\EPEventDef.txt Status: SUCCESSFUL

Install File: C:\Program Files\NavDiag\config\NavCli.lcf Status: SUCCESSFUL Install File: C:\Program Files\NavDiag\config\NavCli.conf Status: SUCCESSFUL

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Install File: C:\Program Files\NavDiag\config\cdiConfigurableInputs.conf Status: SUCCESSFUL

Install File: C:\Program Files\NavDiag\config\cdiInputCommands.conf Status: SUCCESSFUL

Install File: C:\Program Files\NavDiag\config\cdi.conf Status: SUCCESSFUL

Install File: C:\Program Files\NavDiag\config\notifyForward.conf Status: SUCCESSFUL

Install File: C:\Program Files\NavDiag\config\LogConfig.conf Status: SUCCESSFUL

Install Directory: C:\Program Files\NavDiag\Uninstall\ Status: SUCCESSFUL

Install Uninstaller: Navini Diagnostics (Install All Uninstaller Components) Status: SUCCESSFUL

MakeExecutable : resource jar is empty Status: SUCCESSFUL

Install Directory: C:\Program Files\NavDiag\jre Status: SUCCESSFUL

Install File: C:\Program Files\NavDiag\Uninstall\Uninstall NavDiag.exe Status: SUCCESSFUL

Install File: C:\Program Files\NavDiag\Uninstall\Uninstall NavDiag.lax Status: SUCCESSFUL

Install Directory: C:\Program Files\NavDiag\Uninstall\resource\ Status: SUCCESSFUL

Install File: C:\Program Files\NavDiag\Uninstall\resource\iawin32.dll Status: SUCCESSFUL

Install File: C:\Program Files\NavDiag\Uninstall\resource\remove.exe Status: SUCCESSFUL

Make Registry Entry: Key: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\

Value Name: DisplayName Value Data: Navini Diagnostics Status: SUCCESSFUL

Make Registry Entry: Key: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\

Value Name: UninstallString

Status: SUCCESSFUL

Navini Diagnostics

Value Data: "C:\Program Files\NavDiag\Uninstall\Uninstall NavDiag.exe"

Make Registry Entry: Key: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\

Navini Diagnostics Value Name: ProductID Value Data: 9df2824d-1eda-11b2-8901-8e873ec0d15a Status: SUCCESSFUL

Make Registry Entry: Key: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\

Navini Diagnostics Value Name: InstallLocation

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Value Data: C:\Program Files\NavDiag Status: SUCCESSFUL

Make Registry Entry: Key: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\

Value Name: InstallDate Value Data: Thu Dec 13 15:51:43 CST 2007 Status: SUCCESSFUL

Make Registry Entry: Key: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\

Value Name: DisplayVersion Value Data: 1.0.0.0 Status: SUCCESSFUL

Install Uninstaller: Navini Diagnostics (Install All Uninstaller Components) Status: SUCCESSFUL

Create LaunchAnywhere: Navini Diagnostics.exe (Install All LaunchAnywhere Java Executable Components) Status: SUCCESSFUL

MakeExecutable : resource jar is empty Status: SUCCESSFUL

Navini Diagnostics

Install File: C:\Program Files\NavDiag\Navini Diagnostics.exe Status: SUCCESSFUL

Install File: C:\Program Files\NavDiag\Navini Diagnostics.lax Status: SUCCESSFUL

Create LaunchAnywhere: Navini Diagnostics.exe (Install All LaunchAnywhere Java Executable Components) Status: SUCCESSFUL

Install Directory: C:\Program Files\NavDiag\data\ Status: SUCCESSFUL Additional Notes: NOTE - Directory already existed

Install Directory: C:\Program Files\NavDiag\data\images\ Status: SUCCESSFUL Install File: C:\Program Files\NavDiag\data\images\billboard.gif Status: SUCCESSFUL

Install File: C:\Program Files\NavDiag\data\images\splash.gif Status: SUCCESSFUL

Install File: C:\Program Files\NavDiag\data\images\buttonbar.gif Status: SUCCESSFUL

Install File: C:\Program Files\NavDiag\data\images\about2.gif Status: SUCCESSFUL

Install File: C:\Program Files\NavDiag\data\images\about1.gif Status: SUCCESSFUL

Install File: C:\Program Files\NavDiag\data\images\about.gif Status: SUCCESSFUL

Install File: C:\Program Files\NavDiag\data\images\uninstall.gif Status: SUCCESSFUL

Install Directory: C:\Program Files\NavDiag\data\log\ Status: SUCCESSFUL

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Install Directory: C:\Program Files\NavDiag\data\lib\ Status: SUCCESSFUL

Install File: C:\Program Files\NavDiag\data\lib\ctl.jar Status: SUCCESSFUL

Install File: C:\Program Files\NavDiag\data\lib\navDiag.jar Status: SUCCESSFUL

Install File: C:\Program Files\NavDiag\data\lib\log4j.jar Status: SUCCESSFUL

Install File: C:\Program Files\NavDiag\data\lib\modemConfig.jar Status: SUCCESSFUL

Install File: C:\Program Files\NavDiag\data\lib\jfreechart.jar Status: SUCCESSFUL

Install File: C:\Program Files\NavDiag\data\lib\jcommon.jar Status: SUCCESSFUL

Install File: C:\Program Files\NavDiag\data\lib\jvftp.jar Status: SUCCESSFUL

Install File: C:\Program Files\NavDiag\data\lib\navCli.jar Status: SUCCESSFUL

Install Directory: C:\Program Files\NavDiag\data\doc\ Status: SUCCESSFUL Install Directory: C:\Program Files\NavDiag\jre\ Status: SUCCESSFUL Additional Notes: NOTE - Directory already existed

Install Directory: C:\Program Files\NavDiag\jre\bin\ Status: SUCCESSFUL Additional Notes: NOTE - Directory already existed

Install File: C:\Program Files\NavDiag\jre\bin\win32com.dll Status: SUCCESSFUL

Install Directory: C:\Program Files\NavDiag\jre\lib\ Status: SUCCESSFUL Additional Notes: NOTE - Directory already existed

Install File: C:\Program Files\NavDiag\jre\lib\comm.jar Status: SUCCESSFUL

Install File: C:\Program Files\NavDiag\jre\lib\javax.comm.properties Status: SUCCESSFUL

Install File: C:\Program Files\NavDiag\jre\lib\navcap.jar Status: SUCCESSFUL

Install Directory: C:\Documents and Settings\navini\Start Menu\Programs\NavDiag\ Status: SUCCESSFUL Additional Notes: NOTE - Directory already existed

Create Shortcut: C:\Documents and Settings\navini\Start Menu\Programs\NavDiag\Navini Diagnostics.lnk Status: SUCCESSFUL

Create Shortcut: C:\Documents and Settings\navini\Start Menu\Programs\NavDiag\Uninstall.lnk Status: SUCCESSFUL

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Results of Correct BWX Modem D iagnostics Tool Installati on

Install Directory: C:\Documents and Settings\navini\Desktop\ Status: SUCCESSFUL Additional Notes: NOTE - Directory already existed

Create Shortcut: C:\Documents and Settings\navini\Desktop\Navini Diagnostics.lnk Status: SUCCESSFUL

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APPENDIX

End User License Agreement

IMPORTANT: PLEASE READ THIS END USER LICENSE AGREEMENT CAREFULLY. DOWNLOADING, INSTALLING OR USING CISCO OR CISCO-SUPPLIED SOFTWARE CONSTITUTES ACCEPTANCE OF THIS AGREEMENT.

CISCO SYSTEMS, INC. OR ITS SUBSIDIARY LICENSING THE SOFTWARE INSTEAD OF CISCO SYSTEMS, INC. (“CISCO”) IS WILLING TO LICENSE ITS SOFTWARE TO YOU ONLY UPON THE CONDITION THAT YOU ACCEPT ALL OF THE TERMS CONTAINED IN THIS END USER LICENSE AGREEMENT PLUS ANY ADDITIONAL LIMITATIONS ON THE LICENSE SET FORTH IN A SUPPLEMENTAL LICENSE AGREEMENT ACCOMPANYING THE PRODUCT (COLLECTIVELY THE “AGREEMENT”). TO THE EXTENT OF ANY CONFLICT BETWEEN THE TERMS OF THIS END USER LICENSE AGREEMENT AND ANY SUPPLEMENTAL LICENSE AGREEMENT, THE SUPPLEMENTAL LICENSE AGREEMENT SHALL APPLY. BY DOWNLOADING, INSTALLING, OR USING THE SOFTWARE, YOU ARE BINDING YOURSELF AND THE BUSINESS ENTITY THAT YOU REPRESENT (COLLECTIVELY, “CUSTOMER”) TO THE AGREEMENT. IF YOU DO NOT AGREE TO ALL OF THE TERMS OF THE AGREEMENT, THEN CISCO IS UNWILLING TO LICENSE THE SOFTWARE TO YOU AND (A) YOU MAY NOT DOWNLOAD, INSTALL OR USE THE SOFTWARE, AND (B) YOU MAY RETURN THE SOFTWARE (INCLUDING ANY UNOPENED CD PACKAGE AND ANY WRITTEN MATERIALS) FOR A FULL REFUND, OR, IF THE SOFTWARE AND WRITTEN MATERIALS ARE SUPPLIED AS PART OF ANOTHER PRODUCT, YOU MAY RETURN THE ENTIRE PRODUCT FOR A FULL REFUND. YOUR RIGHT TO RETURN AND REFUND EXPIRES 30 DAYS AFTER PURCHASE FROM CISCO OR AN AUTHORIZED CISCO RESELLER, AND APPLIES ONLY IF YOU ARE THE ORIGINAL END USER PURCHASER.

The following terms of the Agreement govern Customer’s access and use of the Cisco or Cisco-supplied software (“Software”), except to the extent: (a) there is a separate signed agreement between Customer and Cisco governing Customer’s use of the Software, or (b) the Software includes a separate “click-accept” license agreement as part of the installation and/or download process. To the extent of a conflict between the provisions of the foregoing documents, the order of precedence shall be (1) the signed agreement, (2) the click-accept agreement, and (3) the Agreemen t.

License. Conditioned upon compliance with the terms and conditions of the Agreement, Cisco grants to Customer a nonexclusive and nontransferable license to use for Customer’s internal business purposes the Software and the Documentation for wh ich Customer has paid the required license fees. “Documentation” means written informatio n (whether conta ined in user or te chnical manu als, traini ng materials , specifications or otherwise) pertaining to the Software and made available by Cisco with the Software in any manner (including on CD-Rom, or on-line). In orde r to use the So ftware, Custom er may be req uired to input a reg istration nu mber or product authorization key and register Customer’s copy of the Software online at Cisco’s website to obtain the necessary license key or license file.

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Customer’s license to use the Software shall be limited to, and Customer shall not use the Software in excess of, a single hardware chassis or card or such other limitations as are set forth in the applicable Supplemental License Agreement or in the applicable purchase order which has been accepted by Cisco and for which Customer has paid to Cisco the required license fee (the “Purchase Order”).

Unless otherwise expressly provided in the Documentation or any applicable Supplemental License Agreement, Customer shall use the Software solely as embedded in, for execution on, or (where the applicable Documentation permits insta llation on non-Cisco equipm en t) fo r c omm unic a tion with C isc o eq uip ment ow ned or leased by Customer and used for Customer’s internal business purposes. No other licenses are granted by implication, estoppel or otherwise.

For evaluation or beta copies for which Cisco does not charge a license fee, the above requirement to pay license

fees does not apply.

General Limitations. This is a license, not a transfer of title, to the Software and Documentation, and Cisco retains ownership of all copies of the Software and Documentation. Customer acknowledges that the Software and Documentation contain trade secrets of Cisco or its suppliers or licensors, including but not limited to the specific internal design and structure of individual programs and associated interface information. Except as otherwise expressly provided under the Agreement, Customer shall have no right, and Customer specifically agrees not to:

(i) transfer, assign or sublicense its license rights to any other person or entity (other than in compliance

with any Cisco relicensing/transfer policy then in force), or use the Software on unauthorized or secondhand Cisco equipment, and Customer acknowledges that any attempted transfer, assignment, sublicense or use shall be void;

(ii) make error correct io ns to or ot her wis e modi fy or adapt the Software or create derivative works based

upon the Software, or permit third parties to do the same;

(iii) reverse engineer or decompile, dec r ypt, disassemble or otherwise reduce the Software to

human-readable form, except to the extent otherwise expressly permitted under applicable law notwithstanding this restriction;

(iv) use or permit the Software to be used to perform services for third parties, whether on a service bureau

or time sharing basis or otherwise, without the express writt en authorization of Cisco; or

(v) disclose, provide, or otherwise make available trade secrets contained within the Software and

Documentation in any form to any third party without the prior written consent of Cisco. Customer shall implement reasonable security measures to protect such trade secrets.

To the extent required by appl icable law , and at Custo mer’s writte n requ est, Cis co shall pr ovide Custom er wi th the interface information needed to achieve interoperability between the Software and another independently created program, on payment of Cisco’s applicable fee, if any. Customer shall observe strict obligations of confidentiality with respect to such information and shall use such information in compliance with any applicable terms and conditions upon which Cisco makes such information available.

Software, Upgrades and Additional Copies. Fo r purposes of the Agreement, “Software” shall include (and th e terms and conditions of the Agreement shall apply to) computer programs, including firmware, as provided to Customer by Cisco or an authorized Cisco reseller, and any upgrades, updates, bug fixes or modified versions thereto (collectively, “Upgrades”) or backup copies of any of the foregoing. NOTWIT H STANDING ANY OTHER PROVISION OF THE AGREEMENT: (1) CUSTOMER HAS NO LICENSE OR RIGHT TO MAKE OR USE ANY ADDITIONAL COPIES OR UPGRADES UNLESS CUSTOMER, AT THE TIME OF MAKING OR ACQUIRING SUCH COPY OR UPGRADE, ALREADY HOLDS A VALID LICENSE TO THE ORIGINAL SOFTWARE AND HAS PAID THE APPLICABLE F EE FOR THE UPGRADE OR AD DITIONAL COPIES; (2) USE OF UPGR ADES IS LIM ITED TO CISCO EQUIPMENT FOR WHICH CUSTOMER IS THE

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ORIGINAL END USER PURCHASER OR LESSEE OR OTHERWISE HOLDS A VALID LICENSE TO USE THE SOFTWARE WHICH IS BEING UPGRADED; AND (3) THE MAKING AND USE OF ADDITIONAL COPIES IS LIMITED TO NECESSARY BACKUP PURPOSES ONLY.

Proprietary Notices. Customer agrees to ma inta in an d r epr o duc e a ll c o pyr i ght an d o t her p ro prie ta ry notices on all copies, in any form, of the Software in the same form and manner that such copyright and other proprietary notices are included on the Software. Except as expressly authorized in the Agreement, Customer shall not make any copies or duplicates of any Software without the prior written permission of Cisco.

Term and Termination. The Agreement and the license granted herein shall remain effective until terminated. Customer may terminate the Agreement and the license at any time by destroying all copies of Software and any Documentation. Customer’s rights under the Agreement will terminate immediately without notice from Cisco if Customer fails to comply with a ny pro vision o f the Ag reement. Upon termina tion, Customer shall destroy all copies of Software and Documentation in its possession or control. All confidentiality obligations of Customer and all limitations of liability and disclaimers and restrictions of warranty shall survive termination of this Agreement. In addition, the provisions of the sections titled “U.S. Government End User Purchasers” and “General Terms Applicable to the Limited Warranty Statement and End User License Agreement” shall survive termination of the Agreement.

Customer Records. Customer grants to Cisco and its inde pend en t acco un tants the right to examine Customer’s books, records and accounts during Customer’s normal business hours to verify compliance with this Agreement. In the event such audit discloses non-compliance with this Agreement, Customer shall promptly pay to Cisco the appropriate license fees, plus the reasonable cost of conducting the audit.

Export, Re-Export, Transfer and Use Controls. The Software, Documentation and tech no logy or direct products thereof (hereafter referred to as Software and Technology), supplied by Cisco under the Agre ement are subject to export controls under the laws and regulations of the United States (U.S.). Customer shall comply with such laws and re gulation s gove rning e xpor t, re-ex port, tra nsfer and use of Ci sco Sof twar e and Te chnol ogy and will obtain all required U.S. and local authorizations, permits, or licenses. Cisco and Customer each agree to provide the other in formation, sup port docum ents, and assistance as may re asonably be required b y the other in connection with securing authorizations or licenses. Information regarding compliance with U.S. export, re-export, transfer and use may be located at the following URL:

http://www.cisco.com/web/about/doing_business/legal/global_export_trade/general_export/contract_complianc e.html.

U.S. Government End User Purchasers. The Software and Documentation qualify as “commercial items,” as that term is defined at Federal Acquisition Regulation (“FAR”) (48 C.F.R.) 2.101, consisting of “commercial computer software” and “commerci al computer software documentation” as such terms are used in FAR

12.212. Consistent with FAR 12.212 and DoD FAR Supp. 227.7202-1 through 227.7202-4, and notwithstanding any other FAR or other contractual clause to the contrary in any agreement into which the Agreement may be incorporated, Customer may provide to Government end user or, if the Agreement is direct, Government end user will acquire, the Sof tware and Documentation with only those rights set forth in the Agreement. Use of either the Software or Documentation or both constitutes agreement by the Government that the Software and Documentation are “commercial computer software” and “co mmercial computer software documentation,” and constitutes acceptance of the rights and restrictions herein.

Limited Warranty

Subject to the limitations and conditions set forth herein, Cisco warrants that commencing from the date of shipment to Customer (but in case of resale by an authorized Cisco reseller, commencing not more than ninety

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(90) days after original shipment by Cisco), and continuing for a period of the long er of (a) ninety (90) days or (b) the warranty period (if any) expressly set forth as applicable specifically to software in the warranty card accompanying the product of which the Software is a part (the “Product”) (if any): (a) the media on which the Software is furnished will be free of defects in materials and workmanship under normal use; and (b) the Software substantially conforms to the Documentation. The date of shipment of a Product by Cisco is set forth on the packaging material in which the Product is shipped. Except for the foregoing, the Software is provided “AS IS”. This limited warranty extends only to the Customer who is the original licensee. Customer’s sole and exclusive remedy and the entire liability of Cisco and its suppliers under this limited warranty will be (i) replacement of defectiv e med ia an d/or (ii) at Ci sco’s op tion, re pair, r eplacem ent, or refun d of th e purcha se pric e of the Software, in both cases subject to the condition that any error or defect constituting a breach of this limited warranty is reported to Cisco or the party supplying the Software to Customer, if different than Cisco, within the war ranty period. Cisco or the party suppl y ing the Software to Customer may, at its option, require return of the So ftwar e and /or Do cume ntat ion as a c ondit ion to the reme dy. In no ev ent does Cis co warra nt that the Software is error free or that Customer will be able to operate the Software without problems or interruptions. In addition, due t o the continual development of new te chniques for intrudin g upon and attacking networks, Cisco does not warrant that the Software or any equipment, system or network on which the Software is used will be free of vulnerability to intrusion or attack.

Restrictions. This warranty does not apply if the Software, Product or any other equipment upon which the Software is authorized to be used (a) has been altered, except by Cisco or its authorized representative, (b) has not been installed, operated, repaired, or maintained in accordance with instructions supplied by Cisco, (c) has been subjected to abnormal physical or electrical stress, abnormal environmental conditions, misuse, neglig ence, or accident; or (d) is licensed for beta, evaluation, testing or demonstration purposes. The Software warranty also does not apply to (e) any temporary Software modules; (f) any Software not posted on Cisco’s Software Center (on Cisco.com URL where Cisco makes the Software publicly available to licensed customers); (g) any Software that Cisco expr essly pr ov id es o n an “AS IS ” ba si s on Ci sco ’s So ftwa r e C ent er; or (h) a ny So ftwar e for which Cisco does not receive a license fee.

DISCLAIMER OF WARRANTY

EXCEPT AS SPECIFIED IN THIS WARRANTY SECTION, ALL EXPRESS OR IMPLIED CONDITIONS, REPRESENTATIONS, AND WARRANTIES INCLUDING, WITHOUT LIMITATION, ANY IMPLIED WARRANTY OR CONDITION OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, SATISFACTORY QUALITY, NON-INTERFERENCE, ACCURACY OF INFORMATIONAL CONTENT, OR ARISING FROM A COURSE OF DEALING, LAW, USAGE, OR TRADE PRACTICE, ARE HEREBY EXCLUDED TO THE EXTENT ALLOWED BY APPLICABLE LAW AND ARE EXPRESSLY DISCLAIMED BY CISCO, ITS SUPPLIERS AND LICENSORS. TO THE EXTENT AN IMPLIED WARRANTY CANNOT BE EXCLUDED, SUCH WARRANTY IS LIMITED IN DURATION TO THE EXPRESS WARRANTY PERIOD. TO THE EXTENT SOME STATES OR JURISDICTIONS DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, THE ABOVE LIMITATION MAY NOT APPLY. THIS WARRANTY GIVES CUSTOMER SPECIFIC LEGAL RIGHTS, AND CUSTOMER MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM JURISDICTION TO JURISDICTION. This disclaimer and exclusion shall apply even if the express warranty set forth above fails of

its essential purpose.

General Terms Applicable to the Limited Warranty Statement and End User License Agreement

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Disclaimer of Liabilities – Limitation of Liability. IF YOU ACQUIRED THIS SOFTWARE IN THE UNITED STATES, LATIN AMERICA, CANADA, JAPAN OR THE CARIBBEAN, NOTWITHSTANDING ANYTHING ELSE IN THIS AGREEMENT TO THE CONTRARY, ALL LIABILITY OF CISCO, ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, SUPPLIERS AND LICENSORS COLLECTIVELY, TO CUSTOMER, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), BREACH OF WARRANTY OR OTHERWISE, SHALL NOT EXCEED THE PRICE PAID BY CUSTOMER TO CISCO FOR THE SOFTWARE THAT GAVE RISE TO THE CLAIM OR IF THE SOFTWARE IS PART OF ANOTHER PRODUCT, THE PRICE PAID FOR SUCH OTHER PRODUCT. THIS LIMITATION OF LIABILITY FOR SOFTWARE IS CUMULATIVE AND NOT PER INCIDENT (I.E. THE EXISTENCE OF TWO OR MORE CLAIMS WILL NOT ENLARGE THIS LIMIT).

IF YOU ACQUIRED THIS SOFTWARE IN EUROPE, THE MIDDLE EAST, AFRICA, ASIA OR OCEANIA, NOTWITHSTANDING ANYTHING ELSE IN THIS AGREEMENT TO THE CONTRARY, ALL LIABILITY OF CISCO, ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, SUPPLIERS AND LICENSORS COLLECTIVELY, TO CUSTOMER, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), BREACH OF WARRANTY OR OTHERWISE, SHALL NOT EXCEED THE PRICE PAID BY CUSTOMER TO CISCO FOR THE SOFTWARE THAT GAVE RISE TO THE CLAIM OR IF THE SOFTWARE IS PART OF ANOTHER PRODUCT, THE PRICE PAID FOR SUCH OTHER PRODUCT. THIS LIMITATION OF LIABILITY FOR SOFTWARE IS CUMULATIVE AND NOT PER INCIDENT (I.E. THE EXISTENCE OF TWO OR MORE CLAIMS WILL NOT ENLARGE THIS LIMIT). NOTHING IN THIS AGREEMENT SHALL LIMIT (I) THE LIABILITY OF CISCO, ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, SUPPLIERS AND LICENSORS TO CUSTOMER FOR PERSONAL INJURY OR DEATH CAUSED BY THEIR NEGLIGENCE, (II) CISCO’S LIABILITY FOR FRAUDULENT MISREPRESENTATION, OR (III) ANY LIABILITY OF CISCO WHICH CANNOT BE EXCLUDED UNDER APPLICABLE LAW.

Disclaimer of Liabilities – Waiver of Consequential Damages and Other Losses. IF YOU ACQUIRED THIS SOFTWARE IN THE UNITED STATES, LATIN AMERICA, THE CARIBBEAN OR CANADA, REGARDLESS OF WHETHER ANY REMEDY SET FORTH HEREIN FAILS OF ITS ESSENTIAL PURPOSE OR OTHERWISE, IN NO EVENT WILL CISCO OR ITS SUPPLIERS BE LIABLE FOR ANY LOST REVENUE, PROFIT, OR LOST OR DAMAGED DATA, BUSINESS INTERRUPTION, LOSS OF CAPITAL, OR FOR SPECIAL, INDIRECT, CONSEQUENTIAL, INCIDENTAL, OR PUNITIVE DAMAGES HOWEVER CAUSED AND REGARDLESS OF THE THEORY OF LIABILITY OR WHETHER ARISING OUT OF THE USE OF OR INABILITY TO USE SOFTWARE OR OTHERWISE AND EVEN IF CISC O OR ITS SUPPLIERS OR LICENSORS HAVE B EEN ADVISE D OF THE PO SSIBIL ITY O F SUCH D AMAGES . TO THE EXTENT SOME STATES O R JURISDICTIONS DO NOT ALLOW LIMITATION OR EXCLUSIO N OF CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATION MAY NOT APPLY TO YOU.

IF YOU ACQUIRED THIS SOFTWARE IN JAPAN, EXCEPT FOR LIABILITY ARISING OUT OF OR IN CONNECTION WITH DEATH OR PERSONAL INJURY, FRAUDULENT MISREPRESENTATION, AND REGARDLESS OF WHETHER ANY REMEDY SET FORTH HEREIN FAILS OF ITS ESSENTIAL PURPOSE OR OTHERWISE, IN NO EVENT WILL CISCO, ITS AFFIL IATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, SUPPLIERS AND LICENSORS BE LIABLE FOR ANY LOST REVENUE, PROFIT, OR LOST OR DAMAGED DATA, BUSINESS INTERRUPTION, LOSS OF CAPITAL, OR FOR SPECIAL, INDIRECT, CONSEQUENTIAL, INCIDE NTAL, OR PUNITIVE DAMAGE S HOWEVER CAUSED AND REGARDLESS OF THE THEORY OF LIABILITY OR WHETHER ARISING OUT OF THE USE OF OR INABILITY TO USE SOFTWARE OR OTHERWISE AND EVEN IF CISCO OR ITS SUPPLIERS OR LICENSORS HAVE BEEN ADVISED OF THE PO SSIBILITY OF SUCH DAMAGES.

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IF YOU ACQUIRED THIS SOFTWARE IN EUROPE, THE MIDDLE EAST, AFRICA, ASIA OR OCEANIA, IN NO EVENT WILL CISCO, ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, SUPPLIERS AND LICENSORS, BE LIABLE FOR ANY LOST REVENUE, LOST PROFIT, OR LOST OR DAMAGED DATA, BUSINESS INTERRUPTION, LOSS OF CAPITAL, OR FOR SPECIAL, INDIRECT, CONSEQUENTIAL, INCIDE NTAL, OR PUNITIVE DAMAGES, HOWSOEVER ARISING , INCLUDING, WITHOUT LIMITATION, IN CONTRA CT, TORT (INCLUDING NEGLIGENCE) OR WHETHER ARISING OUT OF THE USE OF OR INABILITY TO USE THE SOFTWARE, EVEN IF, IN EACH CASE, CISCO, ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, SUPPLIERS AND LICENSORS, HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. TO THE EXTENT SOME STATES OR JURISDICTIONS DO NOT ALLOW LIMITATION OR EXCLUSION OF CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATION MAY NOT FULLY APPLY TO YOU. THE FOREGOING WAIVER SHALL NOT APPLY TO ANY LIABILITY ARISING OUT OF OR IN CONNECTION WITH: (I) DEATH OR PERSONAL INJURY, (II) FRAUDULENT MISREPRESENTATION, OR (III) CISCO’S LIABILITY IN CONNECTION WITH ANY TERMS THAT CANNOT BE EXCLUDED UNDER APPLICABLE LAW. For all countries and regions referred to above, Customer agree s that the lim itat ion s of liabi lity and disclaime rs set forth herein will apply regardless of whether Customer has accepted the Software or any other p roduct or service delivered by Cisco. Customer acknowledges and agrees that Cisco has set its prices and entered into the Agreement in reliance upon the disclaimers of warranty and the limitations of liability set forth herein, that the same reflect an allocation of risk between the parties (including the risk that a contract remedy may fail of its essential purpose and cause consequential loss), and that the same form an essential basis of the bargain between the parties.

Controlling Law, Jurisdiction. If you acquired this Software in the United States, Latin America, or the Caribbean, the Agreement and Hardware and Software warranties (“Warranties” ) are controlled by and construed under the laws of the State of California, United States of America, notwithstanding any conflicts of law provisions; and the state and federal courts of California shall have exclusive jurisdiction over any claim arising under the Agre ement or Wa rranties. If y ou acquir ed this So ftware in Can ada, unless expressly prohibited by local law, the Agreement and Warranties are controlled by and construed under the laws of the Province of Ontario, Canada, notwithstanding any conflicts of law provisions; and the courts of the Province of Ontario shall have exclusive jurisdiction over an y c laim arising un der the Agreeme nt or Warran tie s. If you acqu ired this Software in Europe, the Middle Ea st, Africa, Asia or Ocea nia (exc lud ing Australia), unless expressly prohibited by local law, the Agreement and Warranties are controlled by and construed under the laws of England, notwithstanding any conflicts of law provisions; and the English courts shall have exclusive jurisdiction over any claim arising under the Agreement or Warranties. In addition, if this Agreement is controlled by the laws of England, no person who is not a pa rty to this Agreeme nt shall be entitl ed to enforce or take the b enefit of a ny of its terms under the Contracts (R ig hts of T hir d P arties ) Ac t 19 99. I f you ac qu ire d thi s Softwa re i n Jap an , unl ess expressly prohibited by local law, the Agreement and Warranties are controlled by and construed under the laws of Japan, notwithstanding any conflicts of law provisions; and the Tokyo District Court of Japan shall have exclusive jurisdiction over any claim arising under the Agreement or Warranties. If you acquired this Software in Australia, u nless ex press ly prohi bited by loc al law, the Ag reement a nd Warr anties a re co ntrolled by and construed under the laws of the Stat e of New So uth Wa le s, Australia , notw ith s tan ding an y co nfli cts of la w provisions; and the State and federal courts of New South Wales shall have exclusive jurisdiction over any claim arising under the Agreement o r Warranties . If you acquired th is Software in any othe r country, u nless expressly prohibited by local law, the Agreement and Warranties are controlled by and construed under the laws of the State of California, United State s of Americ a, notwith standing any co nflicts of la w pr ovisions ; an d the sta te an d federal courts of California shall have exclusive jurisdiction over any claim arising under the Agreement or Warranties.

For all countries referred to above, the parties specifically disclaim the application of the UN Convention on Contracts for the International Sale of Goods. Notwithstanding the foregoing, either party may seek interim

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Chapter 19 End User Licens e Agreement

injunctive relief in any court of appropriate jurisdiction with respect to any alleged breach of such party’s intellectual property or proprietary rights. If any portion hereof is found to be void or unenforceable, the remaining provisions of the Agreement and Warran ties shall remain in fu ll forc e and effect. Ex cept a s expre ssly provided herein, the Agreement constitutes the entire agreement between the parties with respect to the license of the Software and Documentation and supersedes any conflicting or additional terms contained in any Purchase Order or elsewhere, all of which terms are excluded. The Agreement has been written in the English language, and the parties agree that the English version will govern.

Product warranty terms and o ther inform ati on a ppli ca ble to C isc o prod uc ts are availa ble at the follow in g UR L:

http://www.cisco.com/go/warranty

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Cisco BWX 110 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual