Cisco Business Edition 4000, 7800 Series, 8800 Series End User Manual
Cisco Business Edition 4000 End User Guide
Ap ri l 2018Copyrig ht © 2018 Cisco Systems, Inc. All rights re served.
Feature and Session Buttons
Use feature buttons (left side) to view calls on a line or
access features such as Speed Dial. Use line buttons (right
side) to perform tasks such as resuming a held call. If you
use a locale that reads right to left, the feature and session
button locations are swapped.
Buttons illuminate to indicate status:
x Green, steady: Active call
x Green, flashing: Held call
x Amber, steady: Private line in use
x Amber, flashing: Incoming call
x Red, steady: Remote line in use
x Red, flashing: Remote line on hold
Softkeys available in various states
Softkey Description Available States
Answer Answer incoming call. Ringing
Conf Join a conference call. Connected
Decline Transfer the call to
voicemail.
Hold,
Connected
Details View additional
information of the call.
Ringing,
Connected, Hold
DND Put your phone on do not
disturb mode.
Idle, Ringing
End Call End an existing call. Connected
Fwd All Set up or cancel call
forwarding.
Idle
HLog Log out or log in to hunt
group.
Ringing,
Connected
Hold Put a call on hold. Connected
Mobility Enable or disable pushing
calls to Single Number
Reach (SNR) number.
Idle, Connected
New
Call
Make a new call. Hold, Idle,
Remote-in-use
Pickup Answer a call that is
ringing on another phone
in your group.
Idle
Recents View the list of calls
received, missed, or
placed from the phone.
Idle, Connected,
Hold
Redial Redial the most recently
dialed number.
Idle, Hold
Connected,
Resume Resume a held call. Hold
Transfer Transfer the current call to
another phone.
Connected
Tasks on Phone and Selfcare Portal
x For information on tasks performed on the phone, see
“Tasks on Phone Device” on page 2
x For information on tasks performed on the Selfcare
Portal, see “Tasks on Selfcare Portal” on page 5
Information Required from your Network
Administrator:
x Lead digit to dial an outside line ________
x Lead digit for Intercom Calls ________
x Lead digit for transferring a call to voicemail of
another extension ________
for Cisco IP Phone 7800 Series
Your Phone
1
Incoming call or voicemail indicator
2
Feature and line buttons
3
Softkeys
4
Navigation
5
Hold, Transfer, and Conference
6
Speakerphone, Headset, and Mute
7
Voicemail, Applications, and Directory
8
Volume
1
2
4
5
6
7
8
3
Cisco Business Edition 4000 End User Guide
Ap ri l 2018Copyrig ht © 2018 Cisco Systems, Inc. All rights re served.
Tasks on Phone Device
Place a Call
Enter a number and pick up the handset.
Answer a Call
Press the flashing amber line button.
Put a Call on Hold
1. Press Hold .
2. To resume a held call, press Hold again.
Make a Call with a Headset
1. Plug in a headset.
2. Enter a number using the keypad.
3. Press Headset .
Mute Your Audio
1. Press Mute .
2. Press Mute again to turn mute off.
Adjust the Ringtone Volume
Press Volume up or down to adjust the
ringer volume when the phone is not in use.
Change the Ringtone
1. Press Applications .
2. Select Settings > Ringtone.
3. Select a line.
4. Scroll through the list of ringtones and press Play to
hear a sample.
5. Press Set and Apply to save a selection.
View Your Recent Calls
1. Press Applications .
2. Select Recents.
3. Press the up and down keys in the Navigation cluster to
view the call entries.
4.
Listen to Your Voice Messages
Press Messages and follow the voice prompts. To
check messages for a specific line, press the line button
first.
Transfer a Call to Another Person
1. From a connected call that is not on hold, press
Tra n sf e r .
2. Enter the other person’s extension.
3. Press Tr a nsf er again (before or after the person
answers).
Listen to Messages in a General Delivery
Mailbox
1. Press Messages and enter the phone
password when prompted.
2. Press 9 to access General Develivary Mailbox (GDM).
All the GDMs available for your extension are listed.
3. Press the digit corresponding to the GDM you want to
access.
4. Press 1 to listen to the new messages. The new
messages are played.
5. Press 1 to repeat, 2 to save or 3 to delete the
message. If you save the message, other members
logging in to the GDM can listen to message. If you
choose to delete, the message is deleted from the
GDM and other members cannot listen to the message.
Configure a Speed Dial Button
Before you configure speed dial, ensure that you have at
least one free line button.
1. Press Applications .
2. Select My Phone Apps > Speed Dial Buttons.
3. Press Add.
4. Enter the label and number.
The label entered here is displayed on the line key
where speed dial is configured.
5. Press Submit.
6. Press Exit until you reach My Phone Apps screen.
7. Select Reset.
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