Cisco IE-3000-8TC, Business Edition 3000 Administration Manual

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Administration Guide for Cisco Business Edition 3000, Release

8.6(4)

First Published: June 21, 2012

Americas Headquarters

Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 527-0883

Text Part Number: OL-27022-01

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CONTENTS

Preface

PART I

CHAPTER 1

Preface xvii

Purpose xvii

Audience xvii

Organization xvii

Conventions xviii

Obtaining Documentation and Submitting a Service Request xix

Cisco Product Security Overview xix

Introduction to Cisco Business Edition 3000 1

Overview of Cisco Business Edition 3000 3

Benefits of Deploying Cisco Business Edition 3000 3

Components of the Cisco Business Edition 3000 System 3

The Cisco Business Edition 3000 Server 4

USB Support 5

Cisco-Provided .xls Data Configuration File 7

Phones 8

Attendant Console 9

Video Support 9

Voicemail 10

Auto Attendant 13

Gateway 15

SPA8800 Gateway 18

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Overview 19

Configure the Related Connections on the Cisco Business Edition 3000 GUI 19

Add SPA8800 connections from the PSTN Connections page 19

Edit SPA8800 connections from the PSTN Connections page 20

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Delete SPA8800 connections from the PSTN Connections page 20

Configure the SPA8800 Analog Phones on the Cisco Business Edition 3000

GUI 21

Add a SPA8800 analog phone from the Phones page 21

Edit a SPA8800 analog phone from the Phones page 21

Delete a SPA8800 analog phone from the Phones page 22

Edit SPA8800 devices from the Devices page 22

Delete SPA8800 devices from the Devices page 22

DID and ELIN configuration 22

PSTN Connection Settings 23

Perform the Initial Setup on the SPA8800 for IP Addresses using SPA Interactive

Voice Response 23

Configure settings for TFTP on the SPA8800 GUI 24

SPA8800 Feature Codes 25

SPA8800 Limitations 25

SIP Trunking 26

Limitations of SIP Trunking 27

E1 R2 Connections 28

Connection Pack 28

Installing the Connection Pack File 29

Carrier Selection Profiles for Brazil 30

Connection Groups 31

Best Practices for Using DHCP for Acquiring IP Addresses 32

IP Addressing 32

DNS and Hostname Resolution 33

SFTP Server 33

Support for Computer Telephony Integration 34

Support for Voicemail with Email Integration 34

Common Configuration Concepts in Cisco Business Edition 3000 35

Network Settings 35

Dial Plans 36

Sites 39

Remote Management of Cisco Business Edition 3000 using Cisco OnPlus 42

Usage Profiles 44

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Signing on to Cisco Business Edition 3000 using Cisco Onplus 43

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Users, Departments, Phones, and Lines 46

Significant Behavior of SIP Trunk 48

Incoming 302 Moved Temporarily 48

Incoming OOD REFER Message Handling 49

Calling Party Transformation 49

Connected Party Transformation 50

Attendant Group 50

Hunt Lists 51

Call Pickup Groups 51

Example of Typical Deployment Model 53

CHAPTER 2

CHAPTER 3

Frequently Asked Questions 55

Signing in to the Cisco Business Edition 3000 First Time Setup Wizard 67

Signing in to the Cisco Business Edition 3000 Administrative Interface 67

Signing in to the Cisco Business Edition 3000 User Preferences Interface 68

Accessing the Icons on the Page 68

Accessing the Buttons On the Page 69

Finding Your Configuration 69

Deleting Your Configuration 70

Adding Your Configuration 71

Editing Your Configuration 71

Copying (Duplicating) Configuration 72

MCS 7890-C1 will not power up. Why not? 72

Connecting a USB DVD Drive 73

Disconnecting a USB DVD Drive 73

Working with the Cisco-Provided .xls Data Configuration File 75

When You Can Use the Cisco-provided .xls Data Configuration File 75

Considerations for Using the Cisco-provided .xls Data Configuration File 76

For Both the Initial Deployment and Bulk Insertion of Users and Phones After Initial

For the Initial Deployment Only 77

For Bulk Insertion of Users and Phones After Initial Deployment 78

Network Tab Settings 78

Date and Time Tab Settings 80

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Deployment 77

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PSTN Gateway Tab Settings 80

Dial Plan Tab Settings 81

Block Rules Tab Settings 83

Abbreviated Dialing Tab Settings 83

Sites Tab Settings 84

Usage Profiles Tab Settings 86

Phones Tab Settings 89

Users Tab Settings 91

CHAPTER 4

Cisco User Connect Licensing 95

Checklist for Licensing Before You Add a Phone to the System 95

Understanding How Licensing Works 96

Understanding The License Types 97

Understanding How Borrowing and Loaning of Licenses Works 99

Interactions and Restrictions 101

Working with Licenses 101

Obtaining Licenses 101

Installing a License File 102

Viewing Contents of the License File 103

Viewing Status for Licensing 103

Viewing the Number of Licenses That Are Used and Available 103

Backing Up and Restoring License Files 104

Deleting License Files 104

Understanding the Error Messages for Licensing 104

CHAPTER 5

Phone Features 107

Ad hoc Conference 108

Barge 108

Call Back 109

Call Divert 110

Call Forward All 112

Call Forward Busy 112

Call Forward No Answer 112

Call Hold and Resume 113

Call History 113

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Call Park 113

Call Pickup 114

Call Transfer (Direct and Consultative) 114

Call Waiting 114

Caller ID 115

Cisco Extension Mobility 115

Cisco Web Dialer 116

Click to Call 116

Distinctive Ringing 116

Do Not Disturb 116

Meet-Me Conference 117

Music On Hold 118

PART II

CHAPTER 6

Mute/Volume Control 119

Phone Applications 119

Reach Me Anywhere 119

Rollover Lines 120

Shared Lines 120

Speed Dials 121

Busy Lamp Feature (BLF) 121

Voicemail 122

Checklists for Common Configuration Tasks 123

Checklists To Review Before Deployment 125

Gathering Customer Data Before a Deployment 125

Setting Up the Customer Network and Central Site 126

Using a Cable to Set Up Server Access to the Network 127

Using the Cisco Network Configuration USB Flash Drive 128

Questions to Ask Your Customer 129

CHAPTER 7

Checklists for Configuring the Gateway 133

Installing the Gateway 133

Configuring the Gateway for the First Time 133

Editing the Gateway Configuration 135

Deleting the Gateway 137

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Contents

CHAPTER 8

Checklists for Users, Departments, Lines, and Phones 139

Adding a User to the System 140

Adding a Phone for a User 141

Adding a Department and a Public-Space Phone 143

Setting Up the Cisco VG224 Analog Phone Gateway for Fax 143

Setting Up Ad hoc Conferences 144

Setting Up Barge 144

Setting Up Call Divert 144

Setting Up Call Forward All 145

Setting Up Call Forward Busy 145

Setting Up Call Forward No Answer 145

Setting Up Call Park 146

Setting Up Call Pickup 146

Setting Up Cisco Extension Mobility 146

Setting Up Do Not Disturb 147

Setting Up Meet-Me Conferences 147

Setting Up Music On Hold 147

Setting Up Phone Applications 148

Setting Up Rollover Lines 149

Setting Up Reach Me Anywhere 149

Setting Up Shared Lines 150

Setting Up Speed Dials 150

Setting Up Voicemail 150

Setting Up Attendant Group 151

Setting Up Auto Attendant 151

Setting Up the System So that Incoming Calls Reach the Operator 152

Setting Up the System So that Incoming Calls Reach the Auto Attendant 152

Setting Up the System So that Incoming Calls Reach the Auto Attendant if the Operator is

Not Available 153

Configuring Dial by Name on Auto Attendant 153

Configuring Cisco Mobile Client Support for Users 154

Checklist for Configuring Cisco Mobile Client Support for Users 155

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Checklists for Backups, Upgrades, and Configuration Export 157

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Backing Up Your Data 157

Upgrading Cisco Business Edition 3000 158

Reverting to a Previous Version of Cisco Business Edition 3000 160

Exporting Your Data and Importing to Cisco Unified Communications Manager Business

Edition 5000 160

PART III

CHAPTER 10

CHAPTER 11

CHAPTER 12

CHAPTER 13

CHAPTER 14

CHAPTER 15

Field Descriptions for the Graphical User Interfaces 163

Add or Edit Call Pickup Group Settings 165

Administrator Settings 169

Attendant Group Settings 173

Auto Attendant Settings 175

Auto Attendant with One Menu for All Hours 175

Auto Attendant with Different Menus for Open and Closed Hours 177

Backup Settings 181

Call Detail Reports 185

Date Range and Time Zone 186

Summary Tab 186

Call Details Tab 187

Call Details Report Offloading 189

Remote Server Parameter Settings 190

Customize Call Classification Settings 191

CHAPTER 16

CHAPTER 17

CHAPTER 18

CHAPTER 19

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Carrier Selection Profiles Settings 193

Country/Locale Settings 197

Cisco Extension Mobility Report 199

Configuration Export Settings 201

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CHAPTER 20

CHAPTER 21

CHAPTER 22

CHAPTER 23

CHAPTER 24

Connection Groups 205

Date and Time Settings 209

Department Settings 211

Devices Settings 215

Diagnostics Settings 217

Collect Logs 217

USB Flash Drive 218

Packet Capture 219

Ping 220

Gateway Loopback 220

PCM Capture 221

CHAPTER 25

CHAPTER 26

CHAPTER 27

CHAPTER 28

CHAPTER 29

CHAPTER 30

Dial Plan Settings 223

Translation Rules Settings 226

Block Rules Settings 228

Abbreviated Dialing Settings 230

Application Dial Rules Tab Settings 232

Hunt List Settings 235

Health Summary 239

License Settings 241

Music On Hold Settings 243

Network Settings 245

CHAPTER 31

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Phones Settings 249

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CHAPTER 32

CHAPTER 33

CHAPTER 34

Phone Applications Settings 251

Post-Setup Wizard 253

PSTN Connection Settings 257

PSTN Connection Settings 258

Connection Type 259

Device 259

Adding/Editing a Device 261

Provider 262

Connection Settings 262

Connection Type: E1 PRI 263

Connection Type: T1 PRI 271

Connection Type: T1 CAS 280

Connection Type: SIP Trunk 283

Connection Type: FXO 294

CHAPTER 35

CHAPTER 36

CHAPTER 37

CHAPTER 38

CHAPTER 39

CHAPTER 40

Connection Type: E1 R2 300

Digit Discard Instructions Settings 308

Calling Party Transformations Settings 310

Reach Me Anywhere Settings 311

Restart/Shutdown Settings 317

Restore Settings 319

Search Settings 323

Setup Mode Settings 327

Sites Settings 329

Configuring Central Site 331

Configure Remote Site 339

Configure Remote User Site 347

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Configuring Logical Partitioning 354

Dial Plan Pattern Settings 355

SPA Dial Plan Patterns 358

CHAPTER 41

CHAPTER 42

CHAPTER 43

CHAPTER 44

CHAPTER 45

CHAPTER 46

System Notifications Settings 361

Summary Settings 363

Upgrade Settings 365

Installed Software Settings 371

Usage Profiles Settings 373

General Tab 373

Phone Button Template Tab 378

Phone Features Tab 379

Phone Application Tab 383

User Settings 385

CHAPTER 47

CHAPTER 48

CHAPTER 49

PART IV

CHAPTER 50

CHAPTER 51

User Preferences Settings 393

Voice Feature Settings 403

Voicemail Notification Settings 407

Troubleshooting in Cisco Business Edition 3000 409

Troubleshooting Overview 411

Troubleshooting Tools 411

Troubleshooting Tips 411

Related Topics 469

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Purpose

Preface

This preface describes the purpose, audience, organization, and conventions of this guide and provides information on how to obtain related documentation.

• Purpose, page xvii

• Audience, page xvii

• Organization, page xvii

• Conventions, page xviii

• Obtaining Documentation and Submitting a Service Request, page xix

• Cisco Product Security Overview, page xix

The Administration Guide for Cisco Business Edition 3000 provides conceptual information about Cisco Business Edition 3000 and its components as well as tips for setting up features by using the Cisco Business Edition 3000 First Time Setup Wizard and the Cisco Business Edition 3000 Administrative Interface.

Audience

The Administration Guide for Cisco Business Edition 3000 provides information for network administrators who are responsible for managing the Cisco Business Edition 3000 system. This guide requires knowledge of telephony and IP networking technology.

Organization

The following table shows the organization of this guide:

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Conventions

Preface

DescriptionPart

Conventions

This document uses the following conventions:

Part 1

Part 2

Part 3

Part 4

Introduction to Cisco Business Edition 3000

Provides an overview of the Cisco Business Edition 3000 system, including the components that you need to use the system; provides an overview of working in the GUIs; provides information on licensing

Configuration Checklists for Cisco Business Edition 3000

Provides information on how to perform common tasks, such as setting up music on hold or configuring shared lines

Field Descriptions for the Graphical User Interfaces

Provides the descriptions for the fields that display in the various GUIs

Troubleshooting in Cisco Business Edition 3000

Provides information on how to troubleshoot your Cisco Business Edition 3000 system

DescriptionConvention

[ x | y | z ]

string

Commands and keywords are in boldface.boldface font

Arguments for which you supply values are in italics.italic font

Elements in square brackets are optional.[ ]

Alternative keywords are grouped in braces and separated by vertical bars.{ x | y | z }

Optional alternative keywords are grouped in brackets and separated by vertical bars.

A nonquoted set of characters. Do not use quotation marks around the string or the string will include the quotation marks.

Terminal sessions and information the system displays are in screen font.screen font

Information you must enter is in boldface screen font.boldface screen font

Arguments for which you supply values are in italic screen font.italic screen font

This pointer highlights an important line of text in an example.——>

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Obtaining Documentation and Submitting a Service Request

DescriptionConvention

Note

Caution

Notes use the following conventions:

Means reader take note. Notes contain helpful suggestions or references to material not covered in the publication.

Tips use the following conventions:

Means the information contains useful tips.Tip

Cautions use the following conventions:

Means reader be careful. In this situation, you might do something that could result in equipment damage or loss of data.

The symbol ^ represents the key labeled Control - for example, the key combination ^D in a screen display means hold down the Control key while you press the D key.

Nonprinting characters, such as passwords, are in angle brackets.< >

Warnings use the following conventions:

Warning

This warning symbol means danger. You are in a situation that could cause bodily injury. Before you work on any equipment, you must be aware of the hazards involved with electrical circuitry and familiar with standard practices for preventing accidents.

Obtaining Documentation and Submitting a Service Request

For information on obtaining documentation, submitting a service request, and gathering additional information, see the monthly What’s New in Cisco Product Documentation, which also lists all new and revised Cisco technical documentation, at:

http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html

Subscribe to the What’s New in Cisco Product Documentation as a Really Simple Syndication (RSS) feed and set content to be delivered directly to your desktop using a reader application. The RSS feeds are a free service and Cisco currently supports RSS Version 2.0.

Cisco Product Security Overview

This product contains cryptographic features and is subject to United States and local country laws governing import, export, transfer and use. Delivery of Cisco cryptographic products does not imply third-party authority

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Cisco Product Security Overview

to import, export, distribute or use encryption. Importers, exporters, distributors and users are responsible for compliance with U.S. and local country laws. By using this product you agree to comply with applicable laws and regulations. If you are unable to comply with U.S. and local laws, return this product immediately.

Further information regarding U.S. export regulations may be found at http://www.access.gpo.gov/bis/ear/

ear_data.html.

Preface

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PART I

Introduction to Cisco Business Edition 3000

• Overview of Cisco Business Edition 3000, page 3

• Frequently Asked Questions, page 55

• Working with the Cisco-Provided .xls Data Configuration File, page 75

• Cisco User Connect Licensing, page 95

• Phone Features, page 107

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CHAPTER 1

Overview of Cisco Business Edition 3000

This chapter contains information on the following topics:

• Benefits of Deploying Cisco Business Edition 3000, page 3

• Components of the Cisco Business Edition 3000 System, page 3

• Common Configuration Concepts in Cisco Business Edition 3000, page 35

• Example of Typical Deployment Model, page 53

Benefits of Deploying Cisco Business Edition 3000

Cisco Business Edition 3000, a system under the Cisco Unified Communications family of products, provides an IP telephony solution that enables:

• Easy setup of deployments

• Easy provisioning of users, phones, lines, and phone features

• Easy monitoring and troubleshooting

• Easy maintenance of your system (simplified backups and simplified restores)

The Cisco Business Edition 3000 software is preinstalled on the server so that you do not have to perform a software installation to get your server up and running. Deployment of the Cisco Business Edition 3000 server, phones, and the gateway across an IP network provides a distributed, virtual telephony network. Quality of service is maintained across constricted WAN links, Internet, or VPN connections.

Your Cisco Business Edition 3000 system is designed to support up to 300 users and 400 phones. Supplementary and enhanced services such as hold, transfer, forward, conference, multiple-line appearances, speed dials, last-number redial, and other features extend to the phones.

Web-browser interfaces allow configuration of the system. These interfaces also provide access to online help.

Components of the Cisco Business Edition 3000 System

Your Cisco Business Edition 3000 system consists of the following components:

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Components of the Cisco Business Edition 3000 System

• The Cisco Business Edition 3000 Server, on page 4

• USB Support, on page 5

• Cisco-Provided .xls Data Configuration File, on page 7

• Phones, on page 8

• Attendant Console, on page 9

• Video Support, on page 9

• Voicemail, on page 10

• Auto Attendant, on page 13

• Gateway, on page 15

• SPA8800 Gateway, on page 18

• SIP Trunking, on page 26

• E1 R2 Connections, on page 28

• Connection Pack, on page 28

• Connection Groups, on page 31

• Best Practices for Using DHCP for Acquiring IP Addresses, on page 32

• DNS and Hostname Resolution, on page 33

• SFTP Server, on page 33

• Support for Computer Telephony Integration, on page 34

• Support for Voicemail with Email Integration, on page 34

The Cisco Business Edition 3000 Server

Cisco Business Edition 3000 is installed for you on a standalone Cisco MCS 7890-C1. When you plug in the server, the Cisco Business Edition 3000 software is installed and ready for use. Cisco Unified Communications Manager, an internal component of the Cisco Business Edition 3000 software that provides call processing for your system, resides on the Cisco Business Edition 3000 server. Cisco Unity Connection, an internal component of the Cisco Business Edition 3000 software that provides voicemail support for your system, also resides on the Cisco Business Edition 3000 server. The Cisco Business Edition 3000 server also contains the database where your configuration records are stored. Internal services that are part of the Cisco Business Edition 3000 software allow you to troubleshoot, monitor, and perform maintenance tasks, such as backups and upgrades.

The Cisco Business Edition 3000 server must use a static IP address.Tip

Because you use web-browsable graphical user interfaces (GUIs) for configuration, monitoring, and troubleshooting, you need not connect a keyboard and mouse to the Cisco Business Edition 3000 server. The following graphical user interfaces (GUIs) exist on the server so that you can perform tasks to support your system:

Cisco Business Edition 3000 First Time Setup Wizard

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Components of the Cisco Business Edition 3000 System

The Cisco Business Edition 3000 First Time Setup Wizard guides you through the deployment steps that are necessary to complete an initial configuration. From this wizard, an administrator can select the automatic option that requires data to be uploaded through a Cisco-provided .xls data configuration file. Also, an administrator can manually configure settings by moving throughout the wizard. The Cisco Business Edition 3000 First Time Setup Wizard supports forward and back capability through Back and Next buttons that display on every page of the wizard.

If you click Next throughout the wizard without updating any of the settings, your system uses the default

Tip

settings.

Cisco Business Edition 3000 Administrative Interface

After you complete the Cisco Business Edition 3000 First Time Setup Wizard, the next time that you log in to the server, you can access the Cisco Business Edition 3000 Administrative Interface. The Cisco Business Edition 3000 Administrative Interface allows you to perform the tasks that are described in this chapter. For example, in this GUI, you can monitor and troubleshoot the system, add, edit, delete configuration data, such as phones, users, sites, and so on, and perform maintenance tasks, such as backups, restorations, upgrades, add and view licenses.

The Cisco Business Edition 3000 Administrative Interface uses a three-section layout, which consists of a top-level header, navigation menus that display on the left of the page that expand and collapse to display individual menu options, and a content section that displays on the right of the page where you can view, add, update, and delete data.

When you click an arrow next to a navigation menu, the navigation section displays the items that belongs to the navigation menu. To display the contents of an item in the navigation menu, click the item. The contents of that item display on the right side of the GUI.

Cisco Business Edition 3000 User Preferences Interface

USB Support

When users that exist in the Cisco Business Edition 3000 Administrative Interface log in to the Cisco Business Edition 3000 User Preferences Interface, a web page displays where the user can manage user preferences for phone features; for example, the user can update Reach Me Anywhere, call forwarding, speed dials, the phone PIN for Cisco Extension Mobility, and the password for the Cisco Business Edition 3000 User Preferences Interface. In addition, the user can use Cisco Web Dialer to place a call to an extension in the corporate directory.

Users can manage their user preferences settings for phone features by selecting check boxes and entering the appropriate information in the provided fields. Each user accesses his own Cisco Business Edition 3000 User Preferences Interface page, and this page is not shared by users.

Most settings that display in the Cisco Business Edition 3000 User Preferences Interface are dynamic; the settings display only if the user is allowed to use the feature (as configured by you, the system administrator). For example, if you do not enable Reach Me Anywhere in the usage profile that is assigned to the user, the user cannot see the Reach Me Anywhere setting in the Cisco Business Edition 3000 User Preferences Interface.

Cisco Business Edition 3000 gives you the option of using USB flash drive or a USB hard disk for the following functionality:

• Updating the network parameters—You can copy the configure.xml file to a USB flash drive to update the network parameters. The temporary network address allows you to log in to the First Time Setup Wizard through a browser. The purpose of the .xls data configuration file is to create temporary network

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parameters so that they do not have to connect a laptop to the server using a cable, and access the GUIs using default addresses.

Note

After you run the Cisco Business Edition 3000 First Time Setup Wizard, designate a single USB DVD drive key for this function.

• Uploading a Cisco-provided country pack—You copy the Cisco-provided country pack to the USB flash drive and then install the country pack through the Country/Locale page in the Cisco Business Edition 3000 First Time Setup Wizard.

• Uploading the Cisco-provided.xls data configuration file—You can copy the Cisco-provided .xls data configuration file to the USB flash drive and then upload the spreadsheet to the system through the Cisco Business Edition 3000 First Time Setup Wizard.

• Backing Up and Restoring Your Data—You may store your backup tar file to a USB hard disk, and if you must restore you data for any reason, you can access the backup tar file on the USB hard disk to restore the data through the Restore page in the Cisco Business Edition 3000 Administrative Interface.

• Uploading an audio source file for Music On Hold—You can copy the .wav file that you want to use for music on hold to the USB flash drive; after you insert the USB flash drive in the Cisco Business Edition 3000 server, you can upload the file through the Music On Hold page in the Cisco Business Edition 3000 Administrative Interface.

• Uploading Cisco User Connect licenses—Cisco User Connect license allow you to track the users and phones that are in your system. You may use a USB flash drive to upload licenses.

Note

Some operating systems do not allow you to copy an entire file that is larger than 4 GB to the USB flash drive. The system silently copies only 4 GB of the file to the USB flash drive. Hence, Cisco recommends that you use USB flash drives that are formatted as FAT32 in the Cisco Business Edition 3000.

Linux platform supports USB flash drives formatted with FAT32.Note

• Exporting your configured data—By using the Cisco Business Edition 3000 Administrative Interface, you can export all of your configured data to a storage device that is connected to a USB port or to a SFTP server. You may store the exported configuration to a USB flash drive or USB hard disk.

• Using the Cisco Diagnostic Tool—The Cisco Diagnostic Tool allows you to diagnose your system if you cannot access the Cisco Business Edition 3000 Administrative Interface. You copy the diagnose.xml file that is used with the Cisco Diagnostic Tool to a USB flash drive.

Note

Make sure that you designate a USB flash drive just for this purpose. Do not use the USB flash drive for other functions.

Working with the Cisco-Provided .xls Data Configuration File, on page 75

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Using the Cisco Network Configuration USB Flash Drive, on page 128 Troubleshooting When You Cannot Access the Graphical User Interfaces, on page 419

Cisco-Provided .xls Data Configuration File

The data configuration file, which is a Cisco-provided .xls spreadsheet template where you can enter the majority of your configuration data, provides the following support:

• Allows you to plan your configuration before you begin your first day of deployment.

• Allows you to insert users and phones in bulk through the Cisco Business Edition 3000 Administrative Interface after your initial deployment.

To quickly import (add) your configuration data to Cisco Business Edition 3000 after you plug in your Cisco Business Edition 3000 server, you can enter your data and then upload the Cisco-provided .xls data configuration file to the server from a USB flash drive or your desktop when you run the Cisco Business Edition 3000 First Time Setup Wizard. If you upload the file, you bypass the configuration pages in the Cisco Business Edition 3000 First Time Setup Wizard, and the wizard immediately takes you to the Summary page where you can confirm your data.

After the server restarts at the end of the Cisco Business Edition 3000 First Time Setup Wizard, you can log into the Cisco Business Edition 3000 Administrative Interface and verify that you data got added to Cisco Business Edition 3000. If you include user and phone data in the Cisco-provided .xls data configuration file, the Cisco Business Edition 3000 Administrative Interface allows you to import the users and phones and then informs you of import errors for users and phones.

Components of the Cisco Business Edition 3000 System

Tip

Note

If you do not want to upload the Cisco-provided .xls data configuration file when you run the Cisco Business Edition 3000 First Time Setup Wizard, consider entering your data in the file and using it as a guide when you manually enter the information in the GUIs.

For example, during your initial deployment, you inserted 25 users and phones; now, you must insert 25 more users and phones. To accomplish this task, you can modify the Cisco-provided .xls data configuration file that you used for automatic set up during the Cisco Business Edition 3000 First Time Setup Wizard or you can obtain a new Cisco-provided .xls data configuration file and add your new users and phones to that new spreadsheet.

Make sure that you have installed the appropriate country-pack .cop files during the automatic setup of the Cisco Business Edition 3000 First Time Setup Wizard. From Release 8.6(3) onwards, you can localized spreadsheets provided your local browser matches the locale of the spreadsheet being uploaded. The localized spreadsheet contains texts and drop-down fields in the locale that you have chosen from the language drop-down list box.

Be aware that when you download the localized spreadsheet on the Cisco Business Edition 3000, the options in the Advanced Options drop-down menu for various functionalities may remain in English. Only the non-technical texts and the non-reserved strings will be translated to the chosen locale. For example, PRI 4ESS, PRI 5E8, SFTP, CentralSite, and Remote Site remains in English.

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Caution

Phones

Note

Cisco recommends that all users set their supported browsers to the desired locale version that is available in the installed country pack version, so that the text displays as expected.

Do not use the Cisco-provided .xls data configuration file to modify your configuration data. Cisco Business Edition 3000 only supports the Cisco-provided .xls data configuration file for the initial deployment and for bulk insertion (adding) of users and phones after the initial deployment. For example, if you attempt to update existing user and phone information through the Cisco-provided .xls data configuration file, the updates fail.

For More Information

• Working with the Cisco-Provided .xls Data Configuration File, on page 75

Cisco Business Edition 3000 supports a variety of phones that are available through Cisco. If the phone model can support either SIP or SCCP, Cisco Business Edition 3000 uses SIP with the phone. For example, Cisco Unified IP Phone 7937 supports SCCP.

The Cisco Business Edition 3000 server sends a phone-specific configuration file to each phone in your system. (This file is not the same as the Cisco-provided .xls data configuration file that is described in the

Cisco-Provided .xls Data Configuration File, on page 7.) This configuration file contains data that your

phone requires to work; for example, the configuration file specifies whether the phone can use barge, whether phones can use phone applications, and what the locale is for the system.

You can configure the phone for Cisco Business Edition 3000 by using the following methods:

• Through the Cisco-provided .xls data configuration file in the Cisco Business Edition 3000 First Time Setup Wizard (after initial deployment and when server comes up after the reboot)

• Through the Cisco-provided .xls data configuration file in the Cisco Business Edition 3000 Administrative Interface (after initial deployment)

• Under Users/Phones > Phones in the Cisco Business Edition 3000 Administrative Interface (after initial deployment)

Your phone requires an IP address and other network settings to work. For information on how your phone obtains its IP address and other network settings, refer to your phone administration documentation.

For your phone to work, you must install licenses. You cannot add a phone to the system if the appropriate license is not installed and available for use.

All features that are available with Cisco Business Edition 3000 are not supported on all phone models. Before you configure your Cisco Business Edition 3000, determine which features are supported on your phone by obtaining the phone administration documentation that is available with your phone and this version of Cisco Business Edition 3000.

For More Information

• Sites, on page 39 (for information on how phones get associated with a site)

• Best Practices for Using DHCP for Acquiring IP Addresses, on page 32

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• Users, Departments, Phones, and Lines, on page 46

• Cisco User Connect Licensing, on page 95

• Checklists for Users, Departments, Lines, and Phones, on page 139

Attendant Console

Using Cisco Unified IP Phone 8961 as an Attendant Console

Cisco Business Edition 3000 supports the Cisco Unified IP Phone 8961 which, can be used as an attendant console when a Cisco Unified IP Color Key Expansion Module (KEM) is attached to the phone. For information on connecting a KEM, see Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.5 (SIP).

The addition of the KEM expands the number of buttons that are available to the Cisco Unified IP Phone 8961 to 41 buttons for use as an attendant console. This provides the user with up to 40 buttons that can be used as speed dials, line buttons, or other features as required.

Using Cisco Unified IP Phone 7962, 7965, and 7975 as an Attendant Console

Cisco Business Edition 3000 supports the Cisco Unified IP Phone 7962, 7965, and 7975 which, can be used as an attendant console when a Cisco Unified IP Phone Expansion Module 7915 or Cisco Unified IP Phone Expansion Module 7916 is attached to the phone. For information on connecting a Key Expansion Module (KEM), see Cisco Unified IP Phone Expansion Module 7915 and Cisco Unified IP Phone Expansion Module 7916 .

The addition of the KEM expands the number of buttons that are available to the Cisco Unified IP Phone 7962, 7965, and 7975 by 48 buttons when two Key Expansion Modules are added for use as an attendant console. This provides the user with extra buttons that can be used as speed dials, line buttons, or other features as required.

Components of the Cisco Business Edition 3000 System

Configuring the Key Expansion Module

The system administrator uses the Usage Profile of the Cisco Business Edition 3000 Administrative Interface to set up a usage profile for an attendant console. Using the Phone Button Template, the administrator can configure the buttons that are available when one or two KEMs are attached to the phone.

Button number 1 is automatically designated as a line by the system because button number 1 is used to correlate the phone and user when the user extension is assigned to line 1 on the phone. You cannot update Line Button 1.

The Phone Button Template is automatically provisioned with speed dials for the buttons that are available. The system administrator can use the Phone Button Template to change the function of the buttons that are available.

During migration all speed-dial details are saved and migrated to the new system.

For more information about configuring the Usage Profile, see Usage Profiles Settings, on page 373 .

Video Support

Cisco Business Edition 3000 supports point-to-point video calls between two video-capable, nonteleworker phones (for example, Cisco Unified IP Phones 8941 and 8945) within the same site or when calling between

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sites that are configured with network interfaces of at least T1 capacity or larger and with video services between sites enabled.

Note

Caution

Voicemail

Point-to-point video is not supported within the teleworker site or between the teleworker site and any other site that is connected to the teleworker site.

Cisco Business Edition 3000 does not support video conferencing.Note

The number of video calls is expected to be small. Because, bandwidth is usually limited between sites, the system does not reserve video bandwidth for infrequent video calls so that this bandwidth can be used for the audio-only calls. Thus, if a large number of video calls are made (relative to the number of video calls between sites as shown on the sites page), audio and video quality can suffer between the sites. If you encounter poor quality due to a large number of video calls, you may find it necessary to disable video to and from that particular site.

The system administrator accesses System Settings > Sites on the Cisco Business Edition 3000 Administrative Interface to configure the system for point-to-point video.

For more information, see Sites, on page 39 .

Cisco Unity Connection, an internal component of the Cisco Business Edition 3000 software that provides voicemail support for your system, resides on the Cisco Business Edition 3000 server. With Cisco Business Edition 3000, users can perform the following tasks:

• Call into the voice messaging system

• Send voice messages by using the phone keypad

• Check voice messages by using the phone keypad

• Reply to voice messages by using the phone keypad

• Forward voice messages by using the phone keypad

• Manage receipts by using the phone keypad— Receipts indicate when a voice message was played by an intended recipient, when it was received by the intended recipient, and if it was received by the intended recipient.

• Divert an incoming call to voicemail

• Notify new voicemail through email

Voicemail support requires the use of voicemail licenses. You must install one Voicemail license for each

Tip

user that requires voicemail.

Cisco Business Edition 3000 shares a single pilot extension for both Voicemail and Auto Attendant features.

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• If the Voicemail is enabled and the user dials the Voicemail or the Auto Attendant extension, the call will be connected to the Voicemail. Press the pound (#) key to switch to Auto Attendant.

• If the Voicemail is disabled and the user dials the Voicemail or the Auto Attendant extension, the call will be connected to the Auto Attendant. Press the star (*) key to switch to Voicemail.

The external callers will always be connected to the Auto Attendant.Note

You can enable or disable the Voicemail on Users/Phones > Usage Profiles page using the Cisco Business Edition 3000 Administrative Interface. Check the usage profile associated with the user to confirm is the Voicemail is enabled or disabled for the user.

Creating and configuring an IMAP account to access Cisco Business Edition 3000 Voicemail in Microsoft Outlook

To use Outlook to access the voicemail for Cisco Business Edition 3000 , create and configure a new Outlook account for the user. You need the following information:

• Business Edition 3000 server username (alias).

• Password (This is the web application password that is set on the User pages in Cisco Business Edition 3000 Administrative Interface).

• The IP address, or if DNS is configured, the fully qualified domain name of the Business Edition 3000 server.

To create and configure a new account in outlook:

Start Outlook.

On the Outlook Tools menu, select E-Mail Accounts.

In the E-Mail Accounts wizard, select Add a New E-Mail Account.

Select Next.

On the Server Type page, select IMAP.

Select Next.

Enter values in the User Information section:

In the Your Name field, enter a display name for the account. The value that you enter here is visible only in Outlook.

In the E-Mail Address field, enter one of the following:

• The SMTP Address of the user and the name of the Business Edition 3000 server. You can find this information in the SMTP Address field on the User Basics page in Cisco Business Edition 3000 Administrative Interface. The E-Mail Address typically follows this format:

• The proxy address for the user.

Enter values in the Server Information Section:

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In the Incoming Server field, enter the IP address or the fully qualified domain name of the Business Edition 3000 server.

Caution

Do not use the fully qualified domain name of the Business Edition 3000 server unless DNS is configured for the network.

In the Outgoing Server field, select the IP address or the fully qualified domain name of the Business Edition 3000 server.

Enter values in the Logon Information section:

In the User Name field, enter the username.

In the Password field, enter the password of the user.

Verify that the Remember Password check box is not checked. If this option is checked, and the password of the user expires, changes, or is locked, Microsoft Outlook does not prompt the user to enter the password. The result is that users do not receive voice messages from Business Edition 3000 server.

If you do not want to encrypt voice messages and other data that are sent over the network between Outlook and Business Edition 3000 server, skip to step 14.

If you want to encrypt voice messages and other data that are sent between Outlook and Business Edition 3000 server, continue with step 11.

Select More Settings

In the Internet E-Mail Settings dialog box, select the Advanced tab.

Select OK to close the Internet E-Mail Settings dialog box.

If the SMTP server is configured to allow connections from untrusted IP addresses, skip to step 20.

If the SMTP server is configured to require authentication from untrusted IP addresses, continue with step

15.

Select More Settings.

In the Internet E-mail Settings dialog box, select the Outgoing Server tab.

Verify that the My outgoing server (STMP) requires authentication check box is checked.

Verify that Use same settings as my incoming mail server is selected.

Select OK to close the Internet E-Mail settings dialog box.

Select Next.

Select Finish.

In the left pane of Outlook, select the Inbox folder for the new account.

On the Outlook Tools menu, select Send/Receive > This Folder.

If prompted, enter the Business Edition 3000 server username and password.

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For more information, see the following topics:

Auto Attendant

In Cisco Business Edition 3000, the auto attendant serves as the virtual receptionist; that is, the caller receives an automated greeting and series of prompts in order to successfully transfer the call to a user without the assistance of an operator. The following options describe the auto attendant support.

Components of the Cisco Business Edition 3000 System

• Support for Voicemail with Email Integration, on page 34

• Setting Up Voicemail, on page 150

• Cisco User Connect Licensing, on page 95

Note

Auto attendant uses the same internal components as voicemail. Auto attendant is turned on by default, and you cannot turn it off. The system can handle up to 12 simultaneous calls to voicemail and auto attendant.

• The auto attendant uses a single menu for both business and closed hours (default); the auto attendant plays the same greeting and set of prompts during both business and nonbusiness hours. Cisco Business Edition 3000 automatically comes with a sample menu that provides the following functionality. If you do not want to use the sample menu, you can upload another menu that can be used by the system.

Note

Cisco recommends that you install QuickTime Player plugin in your respective browser so that the audio greeting playback controls works as expected. Cisco Business Edition 3000 supports QuickTime Player with a minimum version of 6.

◦ The auto attendant plays a greeting announcing that the corporate directory has been reached.

◦ The auto attendant requests that the caller enter the extension on the phone to transfer the call.

◦ If the caller does not enter the extension quickly, the auto attendant requests that the caller enter

the extension again.

◦ The auto attendant transfers the call to the user of the extension.

◦ The auto attendant requests that the caller reenter the extension of the user when the system cannot

find the extension.

◦ The auto attendant plays a farewell prompt.

The auto attendant does not support a different menu for holidays.Tip

To use the auto attendant, you must first configure the Voicemail and Auto Attendant Extension setting in the dial plan. You can configure this setting

• Through the Cisco-provided .xls data configuration file in the Cisco Business Edition 3000 First Time Setup Wizard (for initial deployment)

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• On the Dial Plan page in the Cisco Business Edition 3000 First Time Setup Wizard (during initial deployment if you do not use the Cisco-provided .xls data configuration file)

• Under System Settings > Dial Plan in the Cisco Business Edition 3000 Administrative Interface (after initial deployment)

After you configure the Voicemail and Auto Attendant Extension setting in the dial plan, configure the Auto Attendant page in the Cisco Business Edition 3000 Administrative Interface (select System Settings > Auto Attendant). After you set it up, remember to test your auto attendant functionality.

Cisco Business Edition 3000 shares a single pilot extension for both Voicemail and Auto Attendant features.

• If the Voicemail is enabled and the user dials the Voicemail or the Auto Attendant extension, the call will be connected to the Voicemail. Press the pound (#) key to switch to Auto Attendant.

• If the Voicemail is disabled and the user dials the Voicemail or the Auto Attendant extension, the call will be connected to the Auto Attendant. Press the star (*) key to switch to Voicemail.

The external callers will always be connected to the Auto Attendant.Note

Note

Auto attendant uses an internal user called operator. You cannot edit or delete this user, and it does not display in the Search User page. In addition, you cannot add a user with the user ID of operator. (User IDs should indicate who the user is, not the functions or tasks that the user perform.)

Do not assign the Voicemail and Auto Attendant Extension that you configure in the dial plan to the user that is your operator.

Example

Assume Main Number = 4011000, Voicemail is enabled, and Auto Attendant extension = 1999. When you call 4011999 from PSTN, call will directly go to Auto Attendant System and will enable the PSTN users to call any extension they want to speak. If the users want to switch to Voicemail System, they can press the * (star) key in the Auto Attendant menu.

Example

Assume new user = 1001, Voicemail is not enabled, and Auto Attendant extension = 1999. Add a new user (1001) and associate a usage profile with Voicemail not enabled. When you call 1999 from 1001, the call will reach the Auto Attendant System and will enable the users to dial any number they want to speak. If the users want to switch to Voicemail System, they can press the * (star) key in the Auto Attendant menu.

Example

Assume new user = 1002, Voicemail is enabled, and Auto Attendant extension = 1999. Add a new user (1002) and associate a usage profile with Voicemail enabled. When you call 1999 from 1002, the call will reach the Voice Mail System. If the users want to switch to Auto Attendant System, they can press the # (pound) key in the Voicemail menu.

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Example

On the phone set Call Forward All to Auto Attendant number. When you try to make a call to DN, call will be forwarded to Auto Attendant number.

Example

In the usage profile, you can set Forward Busy Calls To / Forward No Answer Calls To to the Voicemail / Auto Attendant number.

Note

Gateway

The Voicemail and Auto Attendant Systems share the same pilot extension. The Voicemail capability of the user who makes the call determines where the call should be delivered to. If the user has Voicemail enabled, dialing the Voicemail / Auto Attendant pilot extension will transfer the call to the Voicemail system. If the user does not have Voicemail enabled, dialing the Voicemail / Auto Attendant pilot extension will transfer the call to the Auto Attendant System. External or outside callers will always reach the Auto Attendant System.

For more information, see the following topics:

• Auto Attendant Settings, on page 175

• Setting Up Auto Attendant, on page 151

• Setting Up the System So that Incoming Calls Reach the Operator, on page 152

• Setting Up the System So that Incoming Calls Reach the Auto Attendant, on page 152

• Setting Up the System So that Incoming Calls Reach the Auto Attendant if the Operator is Not Available,

on page 153

For all calls that go through the PSTN, the Cisco Business Edition 3000 uses the following gateways:

• Gateway built in to Cisco Media Convergence Server 7890C1 (MCS 7890-C1)

• Cisco 2901 Integrated Services Router (ISR2901)

• SPA8800

• SIP Trunk

Table 1: Supported PSTN connections, on page 16 shows the supported PSTN connections for Cisco Business

Edition 3000.

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Table 1: Supported PSTN connections

UsageMax number of portsConnection typeGateway typeSI No.

MCS 7890-C11

• MGCP T1 PRI

• MGCP T1 CAS

• MGCP E1 R2

Central Site Only

Note

With Cisco Business Edition 3000, only the media

• MGCP E1 PRI

resource on MCS 7890-C1 box can be configured as a media resource.

Cisco ISR29012

• MGCP T1 PRI

Unlimited for Provisioning

Central Site and/or Remote Site

• MGCP T1 CAS

4FXOSPA88003

Central Site and/or Remote Site

SIP trunkSIP Trunk4

Unlimited for Provisioning

Central Site and/or Remote Site

The gateways serve as your connection to the PSTN; that is, the gateway allows all of your users to place and receive calls that go through the PSTN.

Note

For Cisco ISR2901, ensure that you connect the T1/E1 PSTN connections to slot 0 only.Note

The Cisco ISR2901 that you use with Cisco Business Edition 3000 cannot be used for any IP routing functions other than those that are supported with Cisco Business Edition 3000.

The Cisco Unified Communications (UC) Technology Package License must be purchased with the order of Cisco ISR2901.

Install the Cisco Unified Communications Technology Package License before you configure any Voice features on the Cisco Business Edition 3000.

When you order a new router, it is shipped preinstalled with the software image and the corresponding permanent licenses for the packages and features that you specified. You do not need to activate or register the software before use. For more information, see http://www.cisco.com/en/US/docs/routers/access/

sw_activation/SA_on_ISR.html#wp1057952.

To verify if the Cisco Unified Communications Technology Package License is installed and activated, see

License Settings, on page 241.

The Cisco MCS7890-C1 supports approximately 300 users and 400 devices.

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For MCS78901-C1, you can create an internal gateway during the First Time Setup using the Cisco Business Edition 3000 First Time Setup Wizard.

For the Cisco MCS7890-C1 gateway, you can configure the general settings, such as the Media Resource IP address and the hostname. The settings that you configure for the gateway allows the gateway, the Cisco Business Edition 3000 server, and the phones to interact with each other for calls that go through the PSTN connection.

Note

Ensure that you retain minimum of one T1/E1 PSTN connection configured with the internal gateway. The media transcoding and conferencing will not work properly if all the internal gateway connections are deleted.

Ensure that you assign a static IP address for the Cisco MCS7890-C1 internal gateway. However, there is no such restriction of a static IP address for ISR2901 gateways. If you plan to use DHCP, see the Best Practices

for Using DHCP for Acquiring IP Addresses, on page 32.

With Release 8.6.4 and later, you can associate each gateway with a site. However, the internal gateway, by default, is always associated with the central site of the system and cannot be modified. You can change the associated site for the gateway by editing the settings on the Connections > Device page using the Cisco Business Edition 3000 Administrative Interface.

You can associate the gateways with sites for the following PSTN connections:

• E1 PRI

• T1 PRI

• T1 CAS

• SIP Trunk

• SPA8800 (FXO)

The external gateways do not support E1 R2 connection type. Therefore, the E1 R2 connections are always associated with the internal gateway.

You can configure the gateway for Cisco Business Edition 3000 by using one of the following methods:

• Through the Cisco-provided .xls data configuration file in the Cisco Business Edition 3000 First Time Setup Wizard (for initial deployment).

• On the Gateway page in the Cisco Business Edition 3000 First Time Setup Wizard (during initial deployment if you do not use the Cisco-provided .xls data configuration file).

• Under Connections > PSTN Connections > Add PSTN Connection > Connection Type > Device > Device > Add Device in Cisco Business Edition 3000 Administrative Interface (after initial deployment).

After you add the Cisco ISR2901 gateway configuration to Cisco Business Edition 3000, you must update

Tip

the gateway with the appropriate CLI commands. See Devices Settings, on page 215.

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Inbound and Outbound Called Party and Calling Party Transformations

Administrators can add or edit transformation patterns through the Cisco Business Edition 3000 Administrative Interface. Administrators can set digit discard instructions from the Outbound Call Routing section that appears under Advanced Settings in order to transform called party numbers for each PSTN connection. Digit discard instructions allow you to manipulate dialed digits or called party number for outgoing calls by appending or removing prefix digits. The default digit discard instructions at the egress connection down-size the called party number to contain the subscriber digits only. For outbound call routing to function properly, the called party number is up-sized based on the calling party location and routed based on class of service. The called party number is down-sized at the gateway egress.

Different service providers may use a different number of digits for the called number. For example, a service provider in North America may expect 11 digits for a local call and 8 digits for an international call. To support advanced routing cases, Cisco Business Edition 3000 allows you to customize called party transformation patterns for each connection.

To route inbound calls to your internal extensions, you must remove the significant digits at the ingress gateway and append prefix digits to match the resulting number to an extension. By default, the significant digits that are retained in the calling party number is set to be equal to extension length and no prefix digits are added. To customize inbound call routing, Cisco Business Edition 3000 allows you to alter the significant digits and prefix digits for each connection.

You can edit the called party transformation and the calling party transformation patterns while configuring or editing the PSTN connection using the Cisco Business Edition 3000 Administrative Interface.

Related links:

• SPA8800 Gateway, on page 18

• SIP Trunking, on page 26

• Connection Groups, on page 205

• Best Practices for Using DHCP for Acquiring IP Addresses, on page 32

• IP Addressing, on page 32

• DNS and Hostname Resolution, on page 33

• Working with the Cisco-Provided .xls Data Configuration File, on page 75

• Checklists for Configuring the Gateway, on page 133

SPA8800 Gateway

SPA8800 is a small business analog gateway that supports the following functionality:

• Analog trunking (FXO) to the PSTN

• Devices such as analog phones and fax machines

Cisco Business Edition 3000 is not responsible for upgrading SPA8800 firmware. Therefore, users must upgrade SPA8800 to the latest firmware (version 6.1.7 or later) prior to setting up analog trunks and lines on the Cisco Business Edition 3000. Firmware can be downloaded from http://wwwin.cisco.com/voice/products/

callcontrol/cmbe/3000/index.shtml.

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Note

The user interface for SPA8800 gateway interface is supported in English only. When the user interface on the Cisco Business Edition 3000 is changed to another language, the options in the Advanced Options drop-down menu for the device or gateway remain in English.

Cisco Business Edition 3000 supports connection to SPA8800 using static IP addresses only.

Overview

To correctly configure the SPA8800, perform the following procedures in sequence:

Procedure

Step 1 Step 2 Step 3

Configure the Related Connections on the Cisco Business Edition 3000 GUI, on page 19

Configure the SPA8800 Analog Phones on the Cisco Business Edition 3000 GUI, on page 21

Perform the Initial Setup on the SPA8800 for IP Addresses using SPA Interactive Voice Response, on page 23

Step 4

Configure settings for TFTP on the SPA8800 GUI, on page 24

Configure the Related Connections on the Cisco Business Edition 3000 GUI

You must configure the SPA8800 device in the Cisco Business Edition 3000 first, and then add Phone 1 or Line 1 for the SPA8800 device.

Use the following procedures to add, edit, or delete SPA8800 connections on the Cisco Business Edition 3000 GUI.

Add SPA8800 connections from the PSTN Connections page

Perform the following procedure to add SPA8800 connections from the PSTN Connections page:

Procedure

Step 1

From the PSTN Connections page, click the Add PSTN Connection... button. The Add PSTN Connection window appears.

Step 2

Choose the connection type FXO, and then click Next. The Device options appear.

Step 3

Select SPA8800 from the Device Type drop-down menu, and choose Add Device from the Device drop-down menu.

Step 4

Enter the MAC address, IP address, and description. The name is derived from the MAC address. Click OK. The new device is now listed as an option under Device in the Add PSTN Connection window.

Step 5 Step 6

Select the new device from the drop-down list and click Next.

From the drop-down menu, select a service provider. Click Next. The Connection Settings appear.

Step 7

Enter the appropriate connection settings and advanced settings. Refer to Connection Type: FXO, on page 294 for information on each of these settings.

Step 8

Click Finish to complete the addition of the device.

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Note

Any changes that you make on the SPA8800 connection and phone causes the SPA8800 to reboot. Reboots for configuration changes can take several minutes to take effect.

Edit SPA8800 connections from the PSTN Connections page

Procedure

Step 1

To edit a connection, choose Edit for that connection, as shown in the following illustration.

Figure 1: Edit PSTN connections

The Edit window appears.

Step 2

From this window, you can edit the Description, Direct Inward Dial (DID) Number, Line Usage fields, and Advanced Settings. Refer to Connection Type: FXO, on page 294 for information on each of these settings.

Step 3

Choose Save in the Edit window to save your edits.

Note

Any changes that you make on the SPA8800 connection and phone causes the SPA8800 to reboot.

Reboots for configuration changes can take several minutes to take effect. The device reset dialog appears to notify the user that the SPA8800 device is being reset and that all calls for the associated phones and PSTN connections will be disconnected.

Delete SPA8800 connections from the PSTN Connections page

Procedure

Step 1

To delete a connection, choose Delete for that connection from the PSTN Connection table.

Note

A warning appears for connections that are configured for Emergency Calls Only, indicating that the

DID used for the connection can no longer be used as an ELIN.

Step 2

The deletion will not occur for Line 1 if Phone 1 is not configured, and the user will get a message saying that the port is a master port and it can be deleted only as part of the SPA8800 device deletion. In all other cases the device reset dialog will appear notifying the user that the SPA8800 device will be reset and all calls of the associated phones and PSTN connections will be disconnected.

Step 3

The connection is removed from the PSTN Connections list.

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Note

An associated device is not deleted as a result of removing the connection. A device can be deleted only from the Devices page.

Any change made on the SPA8800 connection and phone results in a reboot of the SPA8800. Reboots for configuration changes can take several minutes to take effect.

Configure the SPA8800 Analog Phones on the Cisco Business Edition 3000 GUI

Use the following procedures to add, edit, or delete SPA8800 analog phones and other devices from the Cisco Business Edition 3000 GUI.

Add a SPA8800 analog phone from the Phones page

Procedure

Step 1

From the Phones page, click the Add Phone button. The Add Phone window appears.

Step 2 Step 3

Choose Analog Phone (SPA8800) from the drop-down menu.

Choose Add Device from the Device Name drop-down menu to add a new SPA8800 and proceed to Step 4. To select an existing SPA8800, proceed to Step 5. The Add Device window appears.

Step 4

Enter the MAC address and the IP address (the name is derived from the MAC address) of the new SPA8800. Click OK. Devices are added through modal dialog box, with a value returned to Add Phone dialog box. The Device Name now appears in the Add Phone window, along with the Device Port. Proceed to Step 6.

Step 5

To add an existing SPA8800, select a device name from the drop-down list. Only available ports are listed in the Device Port field. If certain ports are unavailable, the Device Port field defaults to the next available port. The Phone Name is filled out automatically based on the SPA8800 MAC address and port number.

Step 6

Choose an extension from the drop-down menu. All configured extensions are listed in the drop-down menu.

Step 7

Click OK to add the phone and return to Phones table.

Note

Any change made on the SPA8800 connection and phone results in a reboot of the SPA8800. Reboots for configuration changes can take several minutes to take effect.

Edit a SPA8800 analog phone from the Phones page

Procedure

Step 1

To edit an analog phone, click the Edit button for that phone in the Phones table. The Edit window appears.

Step 2 Step 3

Edit the description and extensions.

Click Save in the Edit window to return to the Phones table.

Note

Any change made on the SPA8800 connection and phone will cause the SPA8800 to reboot. Reboots

for configuration changes can take several minutes to take effect. The device reset dialog box will appear notifying the user that the SPA8800 device will be reset and all calls of the associated phones and PSTN connections will be disconnected.

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Delete a SPA8800 analog phone from the Phones page

Procedure

Step 1 Step 2

To delete a phone, click the Delete button for that phone in the Phones table.

The delete will not occur for Phone 1 if Line 1 is not configured and the user the user will get a message telling them that the port is a master port and it can only be deleted as part of the SPA8800 device deletion. In all other cases the device reset dialog box will appear notifying the user that the SPA8800 device will be reset and all calls of the associated phones and PSTN connections will be disconnected.

Step 3

The phone is removed from the Phones page.

Note

Any change that you make on the SPA8800 connection and phone causes the SPA8800 to reboot. Reboots for configuration changes can take several minutes to take effect.

Edit SPA8800 devices from the Devices page

Procedure

Step 1

In the Devices page, locate the SPA8800 you wish to edit and click the Edit button under the Actions column. The Edit window appears.

Step 2 Step 3

From this window, you can edit the MAC address, IP address, description, and advanced settings.

Click Save in the Edit window to return to the Devices page. Any change made on the SPA8800 connection and phone will cause the SPA8800 to reboot. Reboots for configuration changes can take several minutes to take effect.

Delete SPA8800 devices from the Devices page

Procedure

Step 1

To delete an SPA8800, locate the SPA8800 you wish to delete and click the Delete button in the Actions column. The Confirm Delete window appears. Listed in this window are all phones and PSTN connections associated with this SPA8800.

Step 2

Click Delete to confirm deletion of the SPA8800.

Note

If the SPA8800 you wish to delete has one or more FXO connections that are configured for emergency calling, any associated ELINs will be removed.

Any change made on the SPA8800 connection and phone will cause the SPA8800 to reboot. Reboots for configuration changes can take several minutes to take effect.

DID and ELIN configuration

DIDs for the trunk is configured on the same page as translation patterns, attendant numbers, directory numbers, or hunt lists in order to route incoming calls. Simply placing a DID on a trunk does not allow it to associate

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with a particular station within the system. In the case of the All Call Types option, customers are responsible for determining how calls on a trunk are routed (for example: attendant number or directory number).

In the case of Emergency Calls Only, a call-back pattern is set up that ensures that incoming calls are routed to the last number that called out on that particular gateway.

If an ELIN is associated with an analog trunk, Cisco recommends that it be configured on that analog trunk. If the ELIN is using a digital gateway (example: T1 or PRI connection), Cisco recommends that it be configured on the site.

To confirm that the configuration for emergency calling is successful, after the SPA8800 is configured, go to the site page and confirm that the DID for that trunk is listed as an ELIN. If it is not listed as an ELIN, check the other sites to see if it appears on one of them, it may have been set up on the wrong site. If this happens, check the IP address and subnet settings in Cisco Business Edition 3000 to ensure that the gateway is registering at the correct site.

Note

The manner in which a particular SPA8800 is associated with a site is based on the IP address and the subnets that have been set up for that site.

PSTN Connection Settings

For information about how to edit the SPA8800 connections, see Connection Type: FXO, on page 294.

Perform the Initial Setup on the SPA8800 for IP Addresses using SPA Interactive Voice Response

The SPA8800 requires setup through the SPA Interactive Voice Response (IVR) menu to locate the Cisco Business Edition 3000.

Use the following procedure to perform this setup.

Procedure

Step 1 Step 2 Step 3

Connect an analog phone to port 1.

Go off hook and enter the configuration menu by pressing the * (star) key four times.

Enter 101 followed by the # (pound) key to set the Internet connection type, followed by 1# to set it to static IP addressing.

Step 4

Enter 111# to set the static IP address.

Note

DHCP must be set to Disabled; otherwise you

hear

Invalid option

if you try to set this value. A password is

required.

Step 5

Enter IP address using numbers on the telephone key pad. Use the * (star) key to enter a decimal point, followed by the # (pound) key. Press 1 to save the configuration change. If, while entering a value (for example, an IP address), you decide to exit without saving any changes, you must press the * (star) key twice within a half-second window of time. Otherwise, the entry of the * (star) key will be treated as a dot (decimal point).

To enter IP address, use numbers 0 - 9 on the telephone key pad and use the * (star) key to enter a

Tip

decimal point.

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Step 6 Step 7 Step 8 Step 9

Check the subnet mask by entering 120#.

If necessary, change the subnet mask by entering 121#.

Set the default gateway IP address by entering 131#, and then check the gateway IP address by entering 130#.

Hang up the phone for the values to take effect.

Configure settings for TFTP on the SPA8800 GUI

Procedure

Step 1

Enter the web interface using the following URL: http://IP_Address_Of_SPA/admin/advanced If you have problems accessing the SPA8800 device using the web interface, the issue may be a problem with Cisco Discovery Protocol (CDP).

By connecting your laptop directly to the SPA8800 using an Ethernet cable, you can access the SPA8800 administrative interface to enable/disable CDP by choosing Network > Wan Status > VLAN Settings > Enable CDP.

Step 2 Step 3 Step 4

Set the default password.

Set the TFTP address for syncing the SPA8800 configuration from the Cisco Business Edition 3000.

Click the Voice button on the upper left corner and then click the Provision tab, as shown in the following illustration.

Step 5

Figure 2: Provision tab

In the Profile Rule field, specify the TFTP protocol and the IP address of the Cisco Business Edition 3000.

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In the example in the previous illustration, tftp://192.168.2.251/spa$MA.cnf.xml is the TFTP protocol where 192.168.2.251 is the IP address of the Cisco Business Edition 3000.

Note

Step 6 Step 7

Click the Submit All Changes button.

Reboot the SPA8800 now. This can be done by unplugging the power cord for the SPA8800 and plugging it back in.

SPA8800 Feature Codes

The following table lists the feature codes that are supported for SPA8800.

Table 2: Supported feature codes

SPA8800 treats $MA as a placeholder for its own MAC address. $MA must be entered in capital

letters. For more information, see http://www.cisco.com/en/US/docs/voice_ip_comm/csbpvga/ata/

provisioning/guide/Cisco_Small_Business_IP_Telephony_Provisioning_Guide.pdf.

Only TFTP is supported in the current

release.

Code numberFeature

*07Call Redial

*66Call Back

*86Call Back Deactivate Code

SPA8800 Limitations

*56Call Waiting

*57Call Waiting Deactivate Code

*71Call Waiting Per Call Act Code

*70Call Waiting Per Call Deact Code

*69Call Return

*84Attn-Transfer

*85Conference

The Do Not Disturb (DND) setting cannot be configured for SPA8800 analog phones.

Music On Hold (MOH) is not supported on the SPA8800 analog phones.

Blind Transfer is not supported on the SPA8800 analog phones.

Call Forwarding must be set from the Cisco Business Edition 3000 and not from the SPA8800.

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In a clear call scenario, such as the updating of phones or PSTN connections on the SPA8800 gateway, Cisco IP Phones with active PSTN calls receive a fast busy tone when a corresponding active FXO line is cleared.

SIP Trunking

In the Cisco Business Edition 3000, the SIP trunk serves as a connection to the SIP service provider network for PSTN connectivity. To interact with the SIP trunk connection, the Cisco Business Edition 3000 requires SBE (Session Border Elements) to provide security, topology hiding, and ALG (Application Level Gateway) functionalities.

To achieve SIP trunking, use the following operations:

• Provision Cisco Business Edition 3000 to interact with the SBE. You can achieve this by the installation of Connection Packs, and by adding the SIP trunk connection through Cisco Business Edition 3000 Administrative Interface.

For information on connection packs, see Connection Pack, on page 28.

• Provision SBE to interact with Cisco Business Edition 3000. You can achieve this using the configurations provided by the service provider.

• Provision SBE to interact with the service provider. You can manage this using the service provider.

The following list describes the different types of SIP trunk connections that are used with Cisco Business Edition 3000:

• Standard Cisco SIP trunk connection - SIP trunk is connected to the service provider through the Cisco Unified Border Element (CUBE) on Cisco ISR8xx Series (Integrated Services Router). The parameters on the Cisco Business Edition 3000 for the SIP trunk connection are preconfigured to support general SIP trunk functionalities.

Note

Cisco TAC provides support for Cisco Unified Border Element (CUBE) only. For other sessions, contact your service providers.

• Service Provider SIP trunk connection - SIP trunk is connected to the service provider through other SBEs. The parameters of the Cisco Business Edition 3000 SIP trunk connection is preconfigured based on the inter-operational tests with specific service provider. The service provider for provisioning is available after the installation of the SIP trunk connection pack that is customized for the service provider.

If the Cisco Business Edition 3000 deployment requires SIP trunk connection in your site, deploy an SBE in the site to route PSTN calls. This SIP trunk connection can also be used to route the PSTN calls from other sites.

Cisco Business Edition 3000 also supports multiple SIP trunks to the service provider through a single or multiple session border elements.

Note

If a remote site needs to deploy a SIP trunk connection to its local SIP service provider, deploy a session border element on the remote site, rather than using the SIP trunk on the central site. The SIP trunk configured on the central site can also be used.

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To add, edit, or delete SIP trunk connections, sign in to the Cisco Business Edition 3000 Administrative Interface (Connections > PSTN Connections).

Additionally, you must bind a SIP trunk/SBE with a site using the service provider IP address specified on the SIP trunk connection and provision the subnet on the site (Connections > Sites > General tab).

Figure 3: Provisioning scope for SIP trunk with Cisco Business Edition 3000

SIP Trunk is another PSTN connection type along with T1/E1 PRI, T1 CAS, and FXO connections.Note

Based on the requirement of PSTN connections for Cisco Business Edition 3000, provisioning is performed for routing of PSTN calls using the gateway on Connections > Sites > Add Site > PSTN Access.

Limitations of SIP Trunking

Cisco Business Edition 3000 does not support the following features on SIP trunk to service providers:

• Digest authentication

• QSIG

• TLS

• IME

• MLPP

• IPV6

• MTP

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• Raw DTMF

• RSVP

Cisco Business Edition 3000 does not support the following functionalities on SIP trunk:

• pTime - This media-based parameter cannot be configured on Cisco Business Edition 3000. However, a fixed value will be used.

• DTMF - The PSTN calls with SIP trunk connection encountering DTMF incompatibility requires an MTP to normalize the DTMF. As Cisco Business Edition 3000 does not support MTP, the call fails.

• Early media on 180 - For SIP trunk connections, Cisco Business Edition 3000 signals calling phone to play local ringback as it does not receive SDP in the 180 response. However, the system receives as SDP in the 183 response.

E1 R2 Connections

R2 signaling is a Channel Associated Signaling (CAS) system developed in the 1960s that is still in use today in Europe, Latin America, Australia, and Asia. R2 signaling exists in several country versions or variants in an international version called Consultative Committee for International Telegraph and Telephone (CCITT-R2). The E1 R2 signaling is an international signaling standard that is common to channelized E1 networks.

In the Cisco Business Edition 3000, R2 signaling serves as a connection to the E1 interface for PSTN connectivity. This connection is achieved by the installation of the country packs, and adding the E1 R2 connection through Cisco Business Edition 3000 Administrative Interface.

You can set up the E1 R2 connection only if you have installed the Brazil, Mexico, or Saudi Arabia country pack. The parameters of the E1 R2 interface may vary from one country to another and may also vary from one service provider to another. You must install the country pack during First Time Setup (FTS) or at a later stage import the COP file before you choose the provider for an E1 R2 PSTN connection.

To add, edit, or delete E1 R2 connections, sign in to Cisco Business Edition 3000 Administrative Interface (Connections > PSTN Connections).

Connection Pack

The provisioning of SIP trunks to SBE from Cisco Business Edition 3000 is supported through the installation of connection packs. The connection pack is a Cisco Options Package (COP) file signed by Cisco. The main advantage of using the connection pack is that it allows quick and easy configuration of the SIP Trunk with minimal or no errors.

The connection pack is bundled with the Provider XML file, and Logical Unit Application (LUA) scripts necessary for the operation of SIP Trunks.

• Provider XML - A configuration file detailing the connection definition for a particular SIP trunk on the Cisco Business Edition 3000.

The provider XML file controls the default values and the display of Administrative Interface elements for PSTN Connection configurations for provisioning the SIP trunk.

• LUA script - (Optional) A mechanism supports transparency and normalization of SIP messages for interacting with the service provider.

For the service provider SIP trunk connection, the provider XML is defined and bundled with the connection pack. The connection pack must be installed before provisioning the service provider SIP trunk.

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The mechanism to upgrade the connection pack is through the Maintenance > Upgrade page on the Cisco Business Edition 3000 Administrative Interface. For more information, see Installing the Connection Pack

File, on page 29.

The connection pack is used to upgrade the following SIP trunk connections:

• Cisco Standard SIP Connection - The connection pack bundles the provider XML for configuring the SIP trunks using CUBE on Cisco ISR8xx as the service provider.

You can edit the parameters through the Cisco Business Edition 3000 Administrative Interface.

• Service Provider SIP Connection - The connection pack bundles the provider XML for configuring the SIP trunks using other service providers. This ensures that the Cisco Business Edition 3000 SIP trunk interworks with the service provider through SBEs (including third-party session border elements). The new parameter definitions are effective for the SIP trunks using service provider SIP Connection.

After the installation of a connection pack for a service provider, create SIP trunk using the service provider. The SIP parameters of the SIP trunk connection are preconfigured with the values in the connection pack automatically. When a SIP trunk connection is created, a minimal set of parameters, as designed by the service provider, is editable through the Cisco Business Edition 3000 Administrative Interface (PSTN Connections > Add PSTN Connection > Connection Settings > Configure Connection Settings).

Note

The parameters in the SIP trunk connection pack are preconfigured based on the inter-operability tests between the Cisco Business Edition 3000 SIP trunk and the service provider. Therefore, the SIP trunk that is created with the service provider connection type will be configured correctly to inter-operate with the service provider.

When you edit a SIP trunk connection, a minimal set of parameters, as designed by the service provider, is editable through the Cisco Business Edition 3000 Administrative Interface (PSTN Connections > Add PSTN Connection > Connection Settings > Configure Connection Settings). For more information, see Connection

Type: SIP Trunk, on page 283.

Versioning of the Connection Pack file

The naming convention of the connection pack is based on the Cisco Business Edition 3000 version and the service provider version.

cm-conp-<Cisco Business Edition 3000-version>-<serviceprovidername>-<version>.cop.sgn

For example:cm-conp-CP-8.6.2-foo-1.cop.sgn cm-conp-CP-8.6.2-foo-2.cop.sgn

Installing the Connection Pack File

You can upgrade the connection pack through the Cisco Business Edition 3000 Administrative Interface. For instructions on how to import the connection pack file, see Upgrade Settings, on page 365

Download—Download the SIP trunk connection pack (.cop.sgn) file. You can burn the file to a DVD or save it on SFTP location for uploading. You can click Cancel to terminate the upgrade process on the progress bar.

You can get the connection pack (.cop.sgn) file from your Service Provider or from www.cisco.com.Note

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Validation—The Cisco Business Edition 3000 validates the connection pack and the version based on the checksum before upgrade.

Installation—The connection pack is installed on the Cisco Business Edition 3000. A progress bar depicts the status of the upgrade. You cannot cancel the upgrade process after the installation process is initiated.

The Cisco Business Edition 3000 Administrative Interface notifies the status of installation as a progress bar.

If there are PSTN connections using the connection pack that is upgraded, the Administrative Interface notifies that the connection will be reset and all the calls associated with SIP trunk using that connection pack are dropped. The Cisco Business Edition 3000 Administrative Interface will request confirmation. If you choose to cancel, the installation process will be terminated and there will be no impact on the current connection and service provider. If you confirm to upgrade, the upgrade process begins.

After you upgrade the connection pack successfully, a confirmation message appears indicating that the connection pack was successfully installed. The connection pack upgrade process takes 2 to 7 minutes if you confirm to upgrade, and 2 to 4 minutes if you choose to cancel the upgrade.

The advance settings of the SIP trunk connections will be updated with the new set of parameters through the connection pack file. After the connection pack upgrade is complete, the SIP trunk connection will be reset and active calls will be dropped.

Upgrade failure handling

If the upgrade fails during validation (for example, if you have a corrupt .cop.sgn file) or installation (for example, if you have an invalid provider XML file), the upgrading process stops and the Administrative Interface displays a message to reboot the system. It is mandatory to reboot the system if this error is encountered. For more information, see Troubleshooting Issues, on page 427.

The Cisco Business Edition 3000 allows you to revert to the previous version of the connection pack. You can achieve this by upgrading the system using the connection pack of the desired version.

Impact during Cisco Business Edition 3000 Upgrade

The SIP trunk connection will be reset while the Cisco Business Edition 3000 is upgrading. All the active calls will be dropped.

The upgrading of the new Cisco Business Edition 3000 may result in change of various parameters on the Administrative Interface. Some parameters can be removed and new parameters may be introduced. The user-configured SIP trunk parameter settings will be saved after upgrade also.

Carrier Selection Profiles for Brazil

This section is applicable if you have installed a Brazil country pack using the Cisco Business Edition 3000 First Time Setup Wizard. In Brazil, the user has to specify a carrier selection code to place a long distance or an international PSTN call. Carrier Selection Profiles allow subscribers to choose a service provider and configure a carrier selection code for national or international calls. You can configure the Carrier Selection Profiles for long distance, international and mobile calls through the Cisco Business Edition 3000 Administrative Interface.

Note

You can configure Carrier Selection Profiles on the Cisco Business Edition 3000 Administrative Interface only if you have installed the Brazil country pack through the Cisco Business Edition 3000 First Time Setup Wizard during the initial setup.

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Users are can route national and international PSTN calls through the service provider by dialing the appropriate carrier selection code. You can configure the Carrier Selection Profiles under Connections > Carrier Selection

Profiles in Cisco Business Edition 3000 Administrative Interface.

For More Information

• Table 33: Settings on the Carrier Selection Profiles Page, on page 193 (for the Carrier Selection Profiles page in the Cisco Business Edition 3000 Administrative Interface)

Connection Groups

Prior to Release 8.6.4, Cisco Business Edition 3000 supported the configuration of single connection group for each site consisting of local connections only or all connections in the system or a custom selection of the available connections.

With Release 8.6.4, the administrator can configure different connection groups for each site. A connection group is a group of PSTN connections that is used to route a particular group of calls. The criteria for configuring the connection groups include the class of call and the outside dial code. Each connection group is a group of PSTN connections with a route list and a route group with selected connections.

You can configure only the internal gateway during the First Time Setup. Therefore, the calls are routed through the internal gateways after the First Time Setup. A default system-generated “All Connections” group is created which includes all the gateways configured on the Cisco Business Edition 3000. The PSTN connections are listed in the order of SIP connections, MGCP connections, PRI connections, CAS connections and SPA analog gateways. The connections are further ordered based on the description. Every site is configured to use All Connections group to route PSTN calls.

Components of the Cisco Business Edition 3000 System

Note

If you have upgraded the Cisco Business Edition 3000 from an earlier version to Release 8.6.4, a system-generated connection group is formed which includes all the gateways in that site before the upgrade. The naming convention for this connection group is <<SiteName>> Connections. Each site will be associated to its respective connection group. By default, the sites will use their connection groups. When a new site is created, the system creates the All Connections connection group and uses it as the default connection group.

New configuration groups can be created using the Cisco Business Edition 3000 Administrative Interface corresponding to the gateway usage of each site. All the calls from this site will be routed through the corresponding connection group. You can configure the connection groups using the Cisco Business Edition 3000 Administrative Interface on the Connections > Connection Groups page. For more information about the parameters to configure a connection group using the Cisco Business Edition 3000 Administrative Interface, see Table 37: Settings on the Connection Groups Page, on page 205. An error message appears if there are no PSTN connections in the connection group.

All calls from the site will be configured to use the corresponding connection group. The configuration of PSTN call routing allows you to:

• Route all calls through a single connection group

• Route calls through different connection groups based on outside dial code

• Route calls through different connection groups based on a combination of outside dial code and class of call

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The connection group for redial and click-to-call depends on the outside dial code used during translation of E.164 number to a national number. The administrator configures the outside dial code for redial and click-to-call calls for each site.

Best Practices for Using DHCP for Acquiring IP Addresses

This document does not provide detailed information on DHCP; you should have a thorough understanding of DHCP before you use it with your Cisco Business Edition 3000 system. Typically, the IT support staff for the company or the Internet service provider handles your DHCP setup. DHCP may be run on a computer or on a router. Before you implement DHCP with Cisco Business Edition 3000, consider the following best practices:

• Use custom option 150 or option 66.

• You can use a DHCP server to issue IP addresses to the phones.

If DHCP is enabled on a phone, which is the default for the phone, DHCP automatically assigns an IP address to the phone after you connect it to the network. The DHCP server directs the phone to the Cisco Business Edition 3000 server, which serves a phone-specific configuration file to the phone.

If DHCP is not enabled on a phone, you must manually assign an IP address to the phone and configure the IP address or the hostname of the Cisco Business Edition 3000 server locally on the phone (configure it under the TFTP server option on the phone).

IP Addressing

• The Cisco Business Edition 3000 server must use a static IP address that you assign to it. If you use a DHCP server to issue IP addresses to computers and other network devices, make sure that the IP address for the Cisco Business Edition 3000 server is not in the active range of IP addresses on the DHCP server. Make sure that you configure your DHCP server so that it does not hand out the IP address for the Cisco Business Edition 3000 server to a different network device.

• Cisco strongly recommends that you assign a static IP address to the gateway. If you use a DHCP server to issue IP addresses to computers and other network devices, make sure that the IP address for the gateway is not in the active range of IP addresses on the DHCP server. Make sure that you configure your DHCP server so that it does not hand out the IP address for the gateway to a different network device.

If DHCP is enabled on a gateway, DHCP automatically assigns an IP address to the gateway after you connect it to the network.

• Before you configure your sites and DHCP, Cisco strongly recommends that you determine the number of sites that you need and determine how many phones will be located at each site. Configure your DHCP server so that it correctly distributes the IP addresses to the phones at the various sites.

For more information, see the following:

• Phone administration documentation that supports your phone model

• Sites, on page 39 (for subnet and subnet mask information for sites)

The Cisco MCS7890-C1 uses two external IP addresses. The main IP address is the published IP address on the MCS7890-C1 device. This is the system IP address of the Cisco Business Edition 3000. This IP address is set by your administrator during the First Time Setup of Cisco Business Edition 3000. You can configure this IP address using DHCP or static. The second IP address is the IP address of the media resource used for

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transcoding and conferencing. Cisco recommends that the media resource IP address be static and unique for MCS7890-C1.

For Cisco ISR2901 gateway, the media resource IP address is the same as the ISR2901 gateway IP address.Note

DNS and Hostname Resolution

This document does not provide detailed information on DNS. You should have a thorough understanding of DNS before you use it with your Cisco Business Edition 3000 system. DNS is optional; you do not have to use a DNS server unless you plan to resolve hostnames for your Cisco Business Edition 3000 server or gateway. If you include a hostname for the server or gateway on the Network or Gateway page and you must use DNS, make sure that you map the hostname(s) to the IP address(es) on the DNS server for both forward and reverse DNS resolution. Cisco recommends that you perform this task before you add or edit the hostname in the Cisco Business Edition 3000 GUIs.

The current version of the Cisco Business Edition 3000 does not require a DNS server; however, it is configured for future requirements such as SIP trunks.

Components of the Cisco Business Edition 3000 System

SFTP Server

Caution

Cisco recommends that you do not configure Cisco Business Edition 3000 to use DNS.Note

Cisco allows you to use any SFTP server product but recommends SFTP products that are certified with Cisco through the Cisco Technology Developer Partner program (CTDP). CTDP partners, such as GlobalSCAPE, certify their products with a specified release of your software.

For information on using GlobalSCAPE with supported Cisco Unified Communications versions, refer to the following URL:

http://www.globalscape.com/gsftps/cisco.aspx

Cisco uses the following servers for internal testing. Be aware that you may use the servers, but you must first contact the appropriate vendor for support at the following URLs:

• Open SSH (refer to http://sshwindows.sourceforge.net/)

• Cygwin (refer to http://www.cygwin.com/)

• Titan (refer to http://www.titanftp.com/)

Cisco does not support using the SFTP product, freeFTPd, because of the file size limit on this SFTP product. For issues with third-party products that have not been certified through the CTDP process, contact the third-party vendor for support.

You can use a SFTP server to complete the following tasks:

• Upload the upgrade file from the SFTP server to the Cisco Business Edition 3000 server before you perform an upgrade

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• Store your backup file to a SFTP server, and if you must restore your data, restore the data from the SFTP server

• Export your configuration data to a SFTP server

Support for Computer Telephony Integration

Computer Telephony Integration (CTI) allows you to use computer-processing functions while making, receiving, and managing telephone calls. CTI can allow you to perform such tasks as retrieving customer information from a database on the basis of information that caller ID provides.

Cisco Business Edition 3000 provides user support for CTI applications. Cisco Business Edition 3000 automatically gives all users the ability to run CTI applications, including Cisco Jabber clients. Cisco Jabber clients must be configured as phones in the Phone Configuration window. During the configuration process, the Cisco Jabber client must be given a unique name or identifier and the client must then be associated with a user.

During the Cisco Jabber client registration process, the Cisco Business Edition 3000 TFTP service sends the following three XML files from Cisco Business Edition 3000 to the Cisco Jabber client. These files contain the registration details, application dial rules, and directory lookup dial rules:

• Identifier.cnf.xml (file is named according to naming of Identifier field during configuration)

• AppDialRules.xml

• DirLookupDialRules.xml

Cisco Business Edition 3000 listens on port 2748 for requests from CTI applications. All telephone calls that are placed through the CTI application must use the E.164 number format. The dial rules that are sent during registration convert the following phone number formats to an E.164 format of +{country code}{area code}{local number}, thereby allowing the CTI application to support the Click to Call phone feature.

• {area code}{local number} for example, 972 813 0000

• {country code}{area code}{local number} for example, 1 972 813 0000

• {national access code}{area code}{local number} for example, 1 972 813 0000

• {out of country code}{country code}{area code}{local number} for example, 011 8621 972 813 0000

Support for Voicemail with Email Integration

Voicemail with Email integration allows you to configure a voicemail alert where the entire voicemail is forwarded as a .WAV attachment to an SMTP or IMAP compliant email application (Microsoft Outlook, Exchange, Lotus Notes, etc.). You can hear the message by double-clicking the .WAV attachment. Forwarding allows emails and voicemail messages to be integrated and collected from a single source. The voicemail alert option forwards only the called party number in the subject of the email.

Forwarding voicemail to email is particularly useful for group voicemail boxes as it allows a single voicemail message to be copied to the email of every member in that group.

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Common Configuration Concepts in Cisco Business Edition 3000

This section describes common configuration concepts in Cisco Business Edition 3000. In addition, this section describes considerations that you should review before you configure the items:

• Network Settings, on page 35

• Dial Plans, on page 36

• Sites, on page 39

• Remote Management of Cisco Business Edition 3000 using Cisco OnPlus, on page 42

• Usage Profiles, on page 44

• Users, Departments, Phones, and Lines, on page 46

• Significant Behavior of SIP Trunk, on page 48

• Attendant Group, on page 50

• Hunt Lists, on page 51

• Call Pickup Groups, on page 51

• Example of Typical Deployment Model, on page 53

Network Settings

Your network settings include the IPv4 address or hostname of the server, the subnet mask and default gateway for the server, the primary and secondary DNS server (if you use DNS), the link speed for the Network Interface Controller (NIC) on the server, and the Message Transmission Units (Maximum Transmission Units, MTU) for the network.

The network settings can be configured using one of the following methods:

• Through the Cisco-provided .xls data configuration file in the Cisco Business Edition 3000 First Time

• On the Network page in the Cisco Business Edition 3000 First Time Setup Wizard (if you are not using

• Under System Settings > Network in the Cisco Business Edition 3000 Administrative Interface (after

• Through the configure.xml file (used primarily for troubleshooting when you cannot access the GUIs)

• Working with the Cisco-Provided .xls Data Configuration File, on page 75

Setup Wizard (for initial deployment)

the Cisco-provided .xls data configuration file during initial deployment)

initial deployment)

For more information, see the following sections:

• Network Settings, on page 245 (for the Network page in the Cisco Business Edition 3000 First Time Setup Wizard and Cisco Business Edition 3000 Administrative Interface)

• Using the Cisco Network Configuration USB Flash Drive, on page 457

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Dial Plans

Your Cisco Business Edition 3000 Dial Plan allows you to allocate phone numbers and translation rules for your system. You can choose the country where you are installing the Cisco Business Edition 3000. The Cisco Business Edition 3000 installs a Dial Plan based on the regulations in your country.

Cisco Business Edition 3000 supports a local gateway in every site and multiple gateways in any site; therefore the installation of Dial Plan is required.

For load balancing and backup purposes, the routing is set up such that if a local gateway is not available, the calls can be routed to the gateway on the other site.

Prior to Release 8.6.3, dial plans were configured during First Time Setup by selecting the appropriate country pack. For other countries, the dial plans were configured through an upgrade using the country pack during the First Time Setup. The dial plan configured for a particular country is dependent on the classes of services available for that country. There was no scope to change or enhance the dial plan. The patterns were noneditable, and administrators had to contact the Cisco TAC for assistance. To change the dial plan, the dial plan in the Cisco Business Edition 3000 had to be upgraded using an updated country pack that replaced the old dial plan with the new dial plan.

With Release 8.6.4, Cisco Business Edition 3000 automatically assigns the default dial plan based on the country that you choose during First Time Setup. The default dial plan supports various classes of services based on the country pack you have installed on the system. You can switch to another default dial plan by installing another country pack. Cisco Business Edition 3000 uses an enhanced IDP file to generate dial plan patterns.

In addition, Cisco Business Edition 3000 Administrative Interface provisions the configuration of customized dial plan patterns. Administrators can add, edit, and delete dial plan patterns depending on their requirements. Dial plan patterns are organized based on the class of service offered by Cisco Business Edition 3000.

Cisco Business Edition 3000 is provisioned with explicit dial plan patterns, which comprise the configuration of:

• translation patterns

• call routing patterns

• called party transformation patterns

• calling party transformation patterns

• application dial rules

• SPA dial rules

• CDR rules

From Release 8.6.4, Cisco Business Edition 3000 supports multiple outside dial codes for different sites. You can enter a maximum of 5 outside dial codes separated with a comma. Connection groups allow you to route different PSTN calls based on the class of service and the outside dial code. To extend this routing capability, Cisco Business Edition 3000 allows you to configure multiple outside dial codes for your dial plan. You can configure multiple outside dial code and connection groups using the Cisco Business Edition 3000 Administrative Interface.

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Table 3: Classes of Service Supported Based on the Country Pack

Common Configuration Concepts in Cisco Business Edition 3000

of Service Country Pack

Kingdom

LocalServiceEmergencyClass

Local Mobile

Local Collect

Local Mobile collect

Long Distance Collect

Toll Free

Long Distance

Distance Mobile

InternationalPremiumLong

×××××××××Australia

××××××××××××Brazil

××××××××China

××××××France

×××××××United

×××××××××India

××××××Indonesia

×××××××Italy

××××××××Malaysia

××××××××Mexico

××××××Russia

States of America

×××××××Spain

×××××××United

You can configure the highest level of calls allowed for each usage profile using the Cisco Business Edition 3000 Administrative Interface on the Users\Phones > Usage Profiles > General tab. The list of options that appear in the Highest Level of Calls Allowed drop-down list is based on the country pack you have installed on the Cisco Business Edition 3000. The list is ordered from lowest to highest privilege with International Calls being the highest level of calls that a user can place. This setting works in conjunction with the Highest Privilege Allowed setting that is on the Sites page (System Settings > Sites). The Highest Privilege Allowed setting applies to the entire site. The Highest Level of Calls Allowed in the usage profile applies to users. If the values do not match for the usage profile and the site, the value that is the lowest level takes precedence and applies to the user.

Cisco Business Edition 3000 allows you to specify an outside dial code for redial and click-to-call features for each site. You can configure the outside dial code for these options on the Connection > Sites > Call Settings > PSTN Access area using the Cisco Business Edition 3000 Administrative Interface. You can also edit the existing dial plan settings from the PSTN Access page. For information on editing the dial plan, see

Dial Plan Pattern Settings, on page 355.

Information about Dial Plans is available in the following files:

• Numbering Plan file—Specifies information about Dial Plan tags.

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• Cisco-provided .xml file—Specifies the metadata information to set up a Dial Plan for your country. It includes XML elements for Route Filters, Route Filter Members, Translation Patterns, Route Patterns, and Called and Calling Party Transformation Patterns.

• Route Filters .xsd—Specifies XML definition.

For the default countries, the United States, India, and Canada, the dial plans are available with the installation file. To install dial plans for all other countries, use the country pack for the applicable country.

For more information, see Country/Locale Settings, on page 197.

Phone Numbers

For your dial plan, you specify the main business number, the area codes, the length of the extension, the extension ranges, and dialing prefixes for the outside dialing code (access code), operator dialing code, and the feature codes, which a user presses on the phone for certain features, including Meet-Me Conferences, call pickup, and so on.

After you set up your default extension range, you cannot change it. You can change other settings for your dial plan in the Cisco Business Edition 3000 Administrative Interface.

The extension length and range that you set in the dial plan impact the extensions that you can assign to your users, departments, and pilot extensions for your hunt lists and voicemail and auto attendant. You cannot add an extension to a user or department that does not belong in the extension range. (Pilot extensions for hunt lists must also be in the extension range, but pilot extensions do not get assigned to users or departments.)

Your system can support various call types. The call types supported depends on the country pack installed on your system. You can set the level of access for a site on the Sites page; you can set the level of access authorized for the user in the Usage Profile. When a user places a call from a phone in a particular site, the call gets connected if the phone at that site is allowed to make that level of call and if the user that owns the line is also authorized to make that level of call.

Translation Rules

Translation rules allow Cisco Business Edition 3000 to manipulate an incoming phone number that is part of your system and transform it to an extension before routing the call. The following list provides examples of when you would configure translation rules:

• To translate the Meet-Me conference number to an extension

• To translate a toll-free number, such as an 800 number, to an extension

• To translate an extension to a pilot extension in a hunt list

Block Rules

Block rules allow you to configure a system-wide pattern to block unwanted calls in the Cisco Business Edition

3000. The Block rules are applied on the called party number based on the number pattern. Called party numbers matching the patterns specified in the Blocking Rules will be blocked by the system. The outgoing calls are routed or blocked based on the most specific matching patterns defined in the system. If the call you intend to block is still being routed through the system, make the blocking rule more specific by specifying more Beginning Digits. The letter 'd' displayed in the patterns represents any digit dialed by the user.

Prior to Release 8.6.4, when you modify an outside dial code, the block rules patterns are updated automatically to use the new outside dial code. With Release 8.6.4, a modification in outside dial code will not update the block rules. You must update the block rules manually.

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If the user dials a blocked number, the system plays a recorded message stating that the route does not exist. You can configure the Block Rules under System Settings > Dial Plan > Blocking Rules tab in Cisco Business Edition 3000 Administrative Interface. You can also import the block rules from the Cisco-provided .xls data configuration file.

Abbreviated Dialing

Cisco Business Edition 3000 allows you to configure an abbreviated number to place PSTN calls. You can configure system-wide abbreviated dialing rules through which users can reach external numbers without dialing the complete number of the recipient.

Prior to Release 8.6.4, when you modify an outside dial code, the abbreviated dial rules patterns are updated automatically to use the new outside dial code. With Release 8.6.4, a modification in outside dial code will not update the abbreviated dial rules. You must update the abbreviated dialing rules manually.

You can configure Abbreviated Dialing under System Settings > Dial Plan > Abbreviated Dialing tab in Cisco Business Edition 3000 Administrative Interface. You can also import the block rules from the Cisco-provided .xls data configuration file.

Application Dial Rules

Cisco Business Edition 3000 allows you to create customized application dial rules that you can apply when applications place calls through Cisco Business Edition 3000. Cisco Business Edition 3000 applies the translation pattern against the called number before forwarding the call.

You can configure application dial rules under the System Settings > Dial Plan > Application Dial Rules tab in Cisco Business Edition 3000 Administrative Interface.

For more information, see the following sections:

Sites

• Working with the Cisco-Provided .xls Data Configuration File, on page 75

• Dial Plan Settings, on page 223 (for the Dial Plan page in the Cisco Business Edition 3000 First Time Setup Wizard and Cisco Business Edition 3000 Administrative Interface)

• Checklists for Users, Departments, Lines, and Phones, on page 139

Cisco Business Edition 3000 supports PSTN calls from every site through a local Gateway or a gateway located in other sites.

Your Cisco Business Edition 3000 system may contain multiple sites, which are geographical locations that define where the users are working.

• Central Site—The central site contains the Cisco Business Edition 3000 server and the gateway that allows access to the PSTN. In most cases, the central site is the location where the majority of users work; in most cases, the company headquarters is the central site. You can have only one central site, and you cannot delete the central site.

• Remote Sites—Remote sites are branch offices that work with the central site; a dedicated WAN link or Internet connection must exist between the remote and central sites. You can have up to nine remote sites.

• Teleworker Site—The teleworker site is for workers who do not work only at the central site or branch offices; these employees (users) use VPN connections to connect to the central site. A router is not

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required to contact the central site because their Internet connection provides access to the central site. You can have only one teleworker site.

When you configure a site, you must specify the maximum bandwidth that is required between sites, the maximum bandwidth that is required for internal calls that take place within the site, calling privileges for the site as a whole. You can configure the bandwidth between the remote site and the central site.

You can configure a site by using any of the following methods:

• Through the Cisco-provided .xls data configuration file in the Cisco Business Edition 3000 First Time Setup Wizard (for initial deployment)

• On the Sites page in the Cisco Business Edition 3000 First Time Setup Wizard (if you are not using the Cisco-provided .xls data configuration file during initial deployment)

• Under Connections > Sites in the Cisco Business Edition 3000 Administrative Interface (after initial deployment)

A phone gets associated with a site through the subnet and subnet masks that are configured on the Sites page. If you are using DHCP to assign IP addresses to the phones, the values that you enter for the subnet and subnet mask depend on your DHCP configuration. In this case, the subnet and subnet mask translate to a range of IP addresses that get distributed to the phones that are associated with the site.

Considerations for Configuring Sites

Before you configure your sites and DHCP, Cisco strongly recommends that you determine the number of sites that you need and how many phones will be located at each site. Configure your DHCP server so that it correctly distributes the IP addresses to the phones at the various sites.

If you do not configure the subnet and subnet masks for any site, the phones automatically get assigned to the central site. By default, subnet address 192.168.1.0 with a subnet mask of 24 are displayed on the central site page. You may update this information if it does not apply to your setup. You cannot enter the same subnet and subnet mask for multiple sites. In addition, Cisco recommends that your subnet and subnet masks do not overlap. If you configure multiple subnet and subnet masks on the Sites page, Cisco Business Edition 3000 selects the subnet and subnet mask that is most clearly defined and associates the phone with that site. To associate phones with the remote sites, you must configure the subnet and subnet masks on the Sites pages for the remote sites.

If no teleworker site exists and Cisco Business Edition 3000 cannot determine where the phone is located, Cisco Business Edition 3000 automatically places the phone in the central site. If you have a teleworker site, you must configure the subnet and subnet masks for the central site and all remote sites. For the teleworker site, you cannot specify the subnet and subnet masks. It is not uncommon to disallow emergency calls for the teleworker site. If you disallow emergency calls for the teleworker site, make sure that the users understand that they cannot place emergency calls from their work phone that is outside of the office.

If you enable Reach Me Anywhere in the usage profile, the call privileges for the Reach Me Anywhere call are always based on the highest calling privileges that are selected for the central site.

Device Mobility

When you do not configure any remote site in the Cisco Business Edition 3000, the endpoints will register with the central site even when the endpoint is situated in a different subnet.

The association of the gateway with a site is based on device mobility. Prior to Release 8.6.4, the association of the gateway with a site was based on device mobility, that is, depending on the PSTN connection and the subnet of the site. From Release 8.6.4, the device mobility is disabled for the gateways. The gateways must

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be associated with the site explicitly. For every PSTN connection you configure, you can associate the gateway with the desired site using the Cisco Business Edition 3000 Administrative Interface on the PSTN Connections > Add PSTN Connection > Device > Add Device page. Select the appropriate site in the Site Association drop-down list. You can also edit the site associated with the gateway on the Connections > Devices > Edit Device page.

Routing Calls Through Gateways

The calls are routed through the Cisco Business Edition 3000 sites based on the PSTN access settings at Connections > Sites > Add Site > PSTN Access. Configuring the PSTN Access allows you to control the routing of PSTN calls through various connection groups.

From Release 8.6.4, Cisco Business Edition 3000 allows you to route PSTN calls based on the call type for each outside dial code. You can also configure multiple connection groups for routing PSTN calls and route the calls based on the call type and outside dial code. During the First Time Setup, a default connection group containing all the PSTN gateways that are configured will be in use until you change the PSTN Access settings for your site. Configure the connection groups and their usage for each site using the Cisco Business Edition 3000 Administrative Interface. Connection groups are not exposed on the Cisco Business Edition 3000 First Time Setup Wizard. The connection groups are configured after the First Time Setup. Therefore, all the calls will be routed correctly.

If you have upgraded the Cisco Business Edition 3000 from a lower version to Release 8.6.4, a system-generated connection group is formed which includes all the gateways in that site before the upgrade. The naming convention for this connection group is <<SiteName>> Connections. Each site will be associated to its respective connection group. By default, the sites will use their connection groups. When a new site is created, the All Connections connection group is created by the system and will be used as a default connection group.

While configuring a gateway, the Cisco Business Edition 3000 allows you to associate each gateway with a site. By default, the internal gateway is associated with the central site of your system. New configuration groups can be created using the Cisco Business Edition 3000 Administrative Interface corresponding to the PSTN access of each site. All the calls from this site will be routed through the corresponding connection group.

You can configure multiple outside dial codes for your system (System Settings > Dial Plan General tab). Based on the dial code and the Class of Service available for the installed country pack, various routing options are available. For information on the classes of services supported by your country pack, see .Table 3: Classes

of Service Supported Based on the Country Pack, on page 37

Cisco Business Edition 3000 PSTN access allows you to route calls based on the following criteria:

• Route all calls from the site through the same connection group

You can choose a single connection group through which all the calls from that particular site will be routed. You can also view the dial plan pattern. By default, All Connections connection group will be selected.

Note

If the system is upgraded from a previous version, the <<SiteName>> Connections connection group will be selected by default for the Site that is inherited from the previous release.

• Route calls from the site through different connection groups based on Outside Dial Code

You can choose the connection group through which all the calls will be routed from that site for each outside dial code.

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Note

This option is not available for a single outside dial code configured in the System Settings > Dial Plan > General > Dialing Prefixes area.

• Route calls from the site through connection groups based on Outside Dial Code and call type

You can choose connection groups for each call type for every outside dial code configured on the system. The call types available for your system depends on the country pack you have installed. For more information about various call types supported by different countries, see Table 3: Classes of

Service Supported Based on the Country Pack, on page 37.

• Route using a custom dial plan

Click Edit Dial Plan or Edit SPA Dial Plan to customize the routing options based on your requirement. If there is no SPA connection configured in the system, the Edit SPA Dial Plan option will not be present.

Cisco Business Edition 3000 also allows you to specify an outside dial code for redial and click-to-call features for each site. If the user dials an E.164 number without an outside dial code, the calls will be routed using the outside dial code as defined for the redial and click-to-call for each site.

Logical Partitioning

The Logical Partitioning feature is required for countries with telecom restrictions, such as India.

Logical Partitioning prevents toll bypass of the PSTN calls through the Cisco Business Edition 3000 for countries that adhere to telecom regulations. Logical Partitioning is enabled in the Country Pack for countries that have regulations.

The Logical Partitioning feature is not available for countries that do not have regulations. Currently, the Logical Partitioning feature is enabled for India.

You can select one of the following features for Logical Partitioning:

• Default - Allows you to enable default policies such that each site can route calls using the local gateway. This is a basic requirement for deployments and is provided by default.

• Custom - Allows you to choose the required gateways such that multiple sites located in the same trunk area can share a common gateway. This allows provisioning of a Policy matrix between any sites.

Best Practices for Using DHCP for Acquiring IP Addresses, on page 32 Example of Typical Deployment Model, on page 53 Working with the Cisco-Provided .xls Data Configuration File, on page 75 Sites Settings, on page 329

Remote Management of Cisco Business Edition 3000 using Cisco OnPlus

Remote Management Services (RMS) simplifies the adoption and ongoing management of Cisco Business Edition 3000, thereby enhancing the business benefits of your network resulting in reduced total cost of ownership (TCO). Remote Management provisions the management of Cisco Business Edition 3000 remotely over a Wide Area Network (WAN).

Cisco Business Edition 3000 is remotely monitored and managed using the Cisco OnPlus installed and deployed at various customer locations. You can use the Cisco OnPlus to remotely access, configure, and troubleshoot

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the Cisco Business Edition 3000 device. The Cisco OnPlus device, Cisco ON100, provides a secured tunnel for communicating with the Cisco Business Edition 3000.

The Cisco OnPlus allows you to perform the following:

• Continuously monitor and manage the system

• Allows the TAC or IT staff to deliver technical support and management

• Allow their trusted admin to better manage the Cisco Business Edition 3000 device

For more information on Cisco OnPlus, see the Cisco OnPlus Portal User Guide, available on Cisco.com at

http://www.cisco.com/web/partners/sell/smb/onplus/index.html.

Signing on to Cisco Business Edition 3000 using Cisco Onplus

This section describes how to access Cisco Business Edition 3000 device through a secured Cisco OnPlus tunnel and troubleshoot issues from a remote location.

Procedure

Common Configuration Concepts in Cisco Business Edition 3000

Step 1

Step 2

Step 3

Step 4

Step 5

Step 6

Sign in to the Cisco OnPlus URL using your credentials. For example, http://www.cisco-onplus.com/ . The Cisco OnPlus home page displays.

Select the registered Customer added to the Cisco OnPlus portal. The Cisco Business Edition 3000 is discovered by Cisco ON100 in the portals overview page. For more information on how to register customers to the Cisco OnPlus portal, see the Cisco OnPlus Portal User Guide available at http://www.cisco.com/web/partners/sell/smb/onplus/index.html.

Select the Cisco Business Edition 3000 device from the portal list. Note: If you cannot find Cisco Business Edition 3000 device, you can manually add Cisco Business Edition 3000 device to the Cisco OnPlus portal list. For more information on how to add a device manually, see the Cisco OnPlus Portal User Guide.

Click the “i” (Device Information) icon to view the Cisco Business Edition 3000 product-specific configuration details. From the Info tab, you can verify the MAC address, serial number, PID-VID, and other configuration details of the Cisco Business Edition 3000 device.

Click the Connect tab to connect to the Cisco Business Edition 3000 device through a secured HTTPS tunnel. You can now access the Cisco Business Edition 3000 Administrative Interface that is displayed.

Note: Ensure that the Secure (HTTPS) connection is enabled to establish a secured connection to maintain content-level security.

Sign in to the Cisco Business Edition 3000 Administration Interface with your user name and password. You can now manage your Cisco Business Edition 3000 Administrative Interface remotely.

If you find a problem while accessing the Cisco Business Edition 3000 Interface, see Troubleshooting

Overview, on page 411

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Usage Profiles

A usage profile allows you to configure most of the user settings for a phone in one place. You can edit an existing usage profile, duplicate an existing usage profile to create a new profile, or add an entirely new usage profile. Each usage profile has a unique name. After you configure your usage profiles, you can assign them to users or to departments, so that the settings in the usage profile apply to the phones that belong to an individual user or to a department.

In the usage profile, you can configure calling privileges for users, phone features, such as barge and Cisco Extension Mobility, phone hardware functionality, phone applications that may display on the phone, and the phone button template, which controls the order of the buttons and the feature buttons that display on the phone.

You can configure a usage profile through the following methods:

• Through the Cisco-provided .xls data configuration file in the Cisco Business Edition 3000 First Time Setup Wizard (for initial deployment)

• On the Usage Profile page in the Cisco Business Edition 3000 First Time Setup Wizard (if you are not using the Cisco-provided .xls data configuration file during initial deployment)

• Under Users/Phones > Usage Profiles in the Cisco Business Edition 3000 Administrative Interface (after initial deployment)

The usage profiles are not phone model specific; all settings that are available in the usage profile do not support all phone models. Before you add or edit an existing usage profile and assign it to a user, determine whether the phone model that is assigned to the user supports the features and functionality that is available in the usage profile. If you configure a setting that is not supported by the phone, the phone ignores the value in the configuration file, and the user cannot use the feature or functionality on the phone.

Cisco Business Edition 3000 supports a maximum of 30 usage profiles.Note

The usage profiles in the following table come with your system by default; that is, they display on the Usage Profile page in the Cisco Business Edition 3000 First Time Setup Wizard (and in the Cisco Business Edition 3000 Administrative Interface, unless you delete them from the Cisco Business Edition 3000 First Time Setup Wizard). You can delete these usage profiles, you can edit these profiles, or you assign them to your users without modification.

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Table 4: Default usage profiles

ConsiderationsType

Common Configuration Concepts in Cisco Business Edition 3000

Standard

Manager

Consider applying this usage profile to most of your users. If you use the default values in the usage profile:

• The user can place and receive local and internal calls; if the site where the phone resides allows these types of calls.

• The user can make emergency calls to the local center that handles emergencies for the municipality; if the site where the phone resides allows emergency calls.

• The user can use barge if the phone supports barge; barge allows a user to interrupt a call without permission from other participants on the call.

• The user can use call pickup if the phone supports call pickup; call pickup allows the user to pick up calls for another user.

• The user can create speed dials if the phone has 3 or more buttons on it.

• The user can use the speakerphone and a headset if the phone supports that functionality.

Consider applying this usage profile to the managers in the company. If you use the default values in the usage profile:

• The user can place and receive all types of calls, including long distance and international calls; if the site where the phone resides allows these types of calls.

• The user can make emergency calls to the local center that handles emergencies for the municipality; if the site where the phone resides allows emergency calls.

Assistants

• The user can use barge, call pickup, and call park if the phone supports these features. Call park allows a user to park a call on one phone and then pick up the call on another phone.

• The user can create speed dials if the phone has 3 or more buttons on it.

• The user can use the speakerphone and a headset if the phone supports that functionality.

Consider applying this usage profile to the assistants that support the managers in the company. If you use the default values in the usage profile:

• The user can place and receive internal, local, toll free, and long distance calls; if the site where the phone resides allows these types of calls.

• The user can make emergency calls to the local center that handles emergencies for the municipality; if the site where the phone resides allows emergency calls.

• The user can use barge and call pickup if the phone supports these features.

• The user can create speed dials if the phone has 3 or more buttons on it.

• The user can use the speakerphone and a headset if the phone supports that functionality.

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ConsiderationsType

Power

Common Area

Consider applying this usage profile to the users that assist with administering the system; for example, to the IT support staff. If you use the default values in the usage profile:

• The user can place and receive internal, local, toll free, and long distance calls; if the site where the phone resides allows these types of calls.

• The user can make emergency calls to the local center that handles emergencies for the municipality; if the site where the phone resides allows emergency calls.

• The user can use barge and call pickup if the phone supports these features.

• The user can create speed dials if the phone has 3 or more buttons on it.

• The user can use the speakerphone and a headset if the phone supports that functionality.

Consider applying this usage profile to departments, which are for phones that are used in public spaces, such as break rooms. If you use the default values in the usage profile:

• On the public space phone, the user that can place and receive internal calls.

• The user can make emergency calls to the local center that handles emergencies for the municipality; if the site where the phone resides allows emergency calling.

• On the public space phone, the user can use barge if the phone supports this feature.

• As the administrator, you can add speed dials if the public space phone has 3 or more buttons on it.

• On the public space phone, the user can use the speakerphone and a headset if the phone supports that functionality.

Working with the Cisco-Provided .xls Data Configuration File, on page 75 Usage Profiles, on page 44 Checklists for Users, Departments, Lines, and Phones, on page 139

Users, Departments, Phones, and Lines

Phones, users, and lines are closely related in Cisco Business Edition 3000. A user, which is an employee from the company, uses the usage profile on a phone that is supported in Cisco Business Edition 3000. Because phones and users are closely related, you cannot configure a phone without first configuring a user or department that has an extension (line) from the dial plan assigned to it.

In the Cisco Business Edition 3000 system, a user becomes an owner of a phone when you assign the user extension to line 1 on the phone. If the user is an owner of the phone, the phone uses the usage profile that is assigned to the user.

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A department is a special kind of user that is reserved for public-space phones; this user is reserved for

Tip

phones in cafeterias, lobbies, and break rooms . A public-space phone cannot support Reach Me Anywhere. You do not configure passwords or phone PINs for departments, unlike users (Users/Phones > Users).

Example of How User or Department Ownership Works for a Phone

Procedure

Step 1

Step 2

If you have not already done so, add the user or department configuration; for example, add the user by selecting Users/Phones > Users (or Department) in the Cisco Business Edition 3000 Administrative Interface.

• When you add the user or department, you must assign a usage profile that you want to be available to the phone.

• When you add the user or department, assign an extension to the user or department, based on the dial plan that is set up for your system.

Add the phone and assign the extension to line 1 on the phone. The user or department becomes the owner of the phone, and a user can use the features and functionality from the usage profile on the phone if the phone supports the functionality.

You can create a shared line between an IP phone and an analog phone using the same user extension.Tip

Note

Refer to http://www.cisco.com/en/US/docs/routers/access/vg224/software/configuration/guide/

scgvoip.html for information on VG224 configuration.

On the User or Department page, you create lines for the user or department based on the dial plan that you set up; for example, if your dial plan is set up for 4-digit dialing with an extension range of 2000-2999, you can assign an extension such as 2555 to the user or department. You can set up to 6 extensions in a prioritized list for each user or department. The usage profile that you assign to the user or department applies to all extensions that are in the prioritized list.

You assign user extensions (lines) to the phone on the Phone page. You can set up to 6 lines as a prioritized list on the Phone page, even if the phone does not support 6 lines. For each line, you can define Call Forward All and External Caller ID.

The phone button template that is configured in the usage profile determines the order of line buttons and the types of functionality that displays next to the line buttons on the phone; for example, for all lines except line 1, which must be a line because of user-phone ownership, you can designate a line as a speed dial, line, or feature button (Mobility and Meet-Me Conference). When the phone button template that is configured in the usage profile designates the buttons as lines, the system orders the lines that are assigned on the Phone page based on the prioritized list, with the first line being designated for line 1, the second line in the list being used for the next button on the phone that is designated as line 2. In the Usage Profile, you must establish the purpose for all line buttons on the phone, even when the phone does not support all the line buttons.

The users can create up to 48 speed dials in a prioritized list in the Cisco Business Edition 3000 User Preferences Interface, even when the phone does not support 48 speed dials.

Note

The number of speed dial keys that can be created is dependent on the model of phone and whether

key expansion modules are connected to the phone.

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Common Configuration Concepts in Cisco Business Edition 3000

Significant Behavior of SIP Trunk

SIP trunk exhibits significant behavior while processing PSTN calls in Cisco Business Edition 3000.

The SIP trunk supports the following features:

• Basic Outgoing/Incoming Call

• Early and Delayed Offer

• PRACK

• Session Timers

• PAI and RPID for Identity

• DTMF using RFC 2833, KPML, and Unsolicited Notify

• Hold/Resume, Transfer, Conference, Forwarding

• Diversion Header

• MWI

• Options Ping

The following sections details the behavior of SIP trunk specific to Cisco Business Edition 3000.

• Incoming 302 Moved Temporarily, on page 48

• Incoming OOD REFER Message Handling, on page 49

• Calling Party Transformation, on page 49

• Connected Party Transformation, on page 50

Incoming 302 Moved Temporarily

The SIP service provider sends 302 message to the Cisco Business Edition 3000 to reach to SIP Uniform Resource Identifier (URI) as specified in the Contact header field. By default, the SIP trunk will use the Redirect by Application feature to reroute the PSTN calls. The SIP trunk checks the class of service and the privilege of the calling user before redirecting the calls.

In a SIP environment, the two possible ways of forwarding or redirecting a call are sending SIP 302 Moved Temporarily with one or more Contact: headers as response to an INVITE or are sending a new INVITE to the new destination.

Cisco Business Edition 3000 sends an INVITE to the new destination upon reception of 302 Moved temporarily but it cannot generate such a response. The 302 Moved temporarily response is received when call forward is enabled on a SIP endpoint.

The service provider can be configured to react in different ways when a SIP call is forwarded or redirected by one of the call legs. Most often, a SIP peer sends a SIP response 302 Moved temporarily with the new destination URI appearing in the Contact: header of the message.

Similar to Call Transfer Supplementary service, the service provider can be configured to pass along the 302 Moved Temporarily to the originating call leg or to react to it and send a new INVITE on behalf of the forwarded (FWED) party.

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In Redirect by Application configuration, the SIP trunk passes the control to Redirecting Application layer for handling the rerouting. The Rerouting Calling Search Space configured on SIP trunk is passed to allow further check on class of service and privilege of the calling user for redirection to the new Contact. To set these parameters, refer to Connection Type: SIP Trunk, on page 283.

The Redirect by Application feature of the SIP trunk allows the Cisco Business Edition 3000 to do the following:

• Apply digit analysis to the redirected contacts to ensure that the calls are routed correctly

• Prevent DOS attack by limiting the number of redirection (recursive redirection) that a service parameter can set

• Allow other features to be invoked while the redirection is taking place

Calls get redirected to a restricted phone number (such as an international number) due to handling redirection at the stack level to route the calls without blocking. This behavior occurs when the Redirect by Application check box is not checked in the Cisco Business Edition 3000 Administrative Interface.

Note

In case of multiple redirections before final redirection over SIP trunk, the maximum of two Redirection headers will be sent over SIP trunk, that is the original called party and last called party information.

Incoming OOD REFER Message Handling

Out-of-dialog REFER (OOD-R) enables remote applications to establish calls by sending a REFER message to Cisco Business Edition 3000 without an initial INVITE. After the REFER is sent, the remainder of the call setup is independent of the application and the media stream does not flow through the application. The application using OOD-R triggers a call setup request that specifies the Referee address in the Request-URI and the Refer-Target in the Refer-To header.

Cisco Business Edition 3000 handles the incoming REFER from a SIP trunk service provider.

Calling search spaces determine the partitions that calling devices can search when they attempt to complete a call. The out-of-dialog calling search space is used when a Cisco refers a call (B) that is coming into SIP user (A) to a third party (C) when no involvement of SIP user (A) exists. In this case, the system uses the out-of-dialog calling search space of SIP user (A). The third party (C) is either an internal extension or an auto attendant client.

CUBE on Cisco ISR8xx, the session border element in the Cisco Business Edition 3000 SIP trunking solution, does not support the OOD REFER inter-operability. The service provider cannot send OOD REFER through CUBE on Cisco ISR8xx through Cisco Business Edition 3000.

Calling Party Transformation

The mid-call SIP messages, namely reINVITEs, UPDATE or 200 OK sent from the calling party direction on SIP Trunk from Cisco Business Edition 3000, carry the URI identity containing a number in user portion. This occurs during Hold/Resume and Transfer, which results in transactions inside a SIP dialog.

By default, the Cisco Business Edition 3000 sends configured extension number only, while expected number for inter-operability with the SIP service provider is the DID or full number (for example: Office code + Subscriber code).

The Cisco Business Edition 3000 preconfigures the Calling party Transformation on SIP Trunk used to connect to the session border elements.

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By provisioning the Calling Party Transformations feature for a SIP Trunk, the SIP dialogs established as part of outbound SIP Trunk calls always use the transformation for upsizing the number sent in P-Asserted ID or Remote Party ID headers of an outbound SIP message.

Note

For the calling party transformation to function correctly, ensure that the External Caller ID is defined for the user. You can edit the External Caller ID on Users/Phones > Users > Edit User > General page.

Connected Party Transformation

The backward direction SIP messages namely 183, 200 Ok or mid-call UPDATE/INVITE messages from the connected party SIP trunk on Cisco Business Edition 3000 carry the URI identity containing a number in user portion.

By default, the Cisco Business Edition 3000 sends configured extension number only, while the expected number for inter-operability with the SIP service provider is the DID or full number (for example: Office code + Subscriber code).

To send the full number (DID) on SIP trunk, the Cisco Business Edition 3000 preconfigures the Connected Party Transformation on SIP trunk used to connect to the session border element. By provisioning the Connected Party Transformation feature for a SIP trunk, the SIP dialogs established as part of inbound SIP trunk calls always use the transformation for upsizing the number sent in PAI/RPID headers of an outbound SIP message.

Note

For the connected party transformation to function correctly, ensure that the External Caller ID is defined for the user. You can edit the External Caller ID on Users/Phones > Users > Edit User > General page.

Attendant Group

Note

The Attendant Group page allows you to add or remove attendant console users who will be associated with all the phones in the phone list of Cisco Business Edition 3000 (choose Users/Phones > Attendant Group). You can add until ten users to the Attendant Group. The system displays an error message when you click to add more than ten users.

You must have administrator account, browser access, and Internet access to add or remove users.

Attendant Group requires an additional enhanced user license for each group member. If the number of licenses is insufficient, a new user will not get associated to the Attendant Group.

Attendant Group has an Available list of users, which displays all the users in the Cisco Business Edition 3000 who are not associated with Attendant Group, and a Selected list, which displays all users who are associated to Attendant Group. You can move users from Available to Selected to associate a user to Attendant Group.

After adding a user to the Selected list you must save the user in the Selected list. You can also remove users from the Selected list. The users removed from the Selected list are moved to the Available list. For more information, see (Setting Up Attendant Group, on page 151 and Attendant Group Settings, on page 173).

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Hunt Lists

Common Configuration Concepts in Cisco Business Edition 3000

A hunt list consists of a group of extensions that can answer calls. You set up hunt lists for the purpose of distributing calls amongst the users that belong to the group. For example, if the company does not have a receptionist and several users must answer calls, consider setting up a hunt list to ensure that calls are evenly distributed amongst the users that belong to the hunt list. For example, if several administrative assistants must share the call load for several managers, consider setting up a hunt list to ensure that all calls are answered quickly. You configure hunt lists on the Hunt Lists page in the Cisco Business Edition 3000 Administrative Interface. (select Users/Phones > Hunt Lists).You can create as many hunt lists as you want.

Extensions in a hunt list can belong to users or departments. You can assign any user or department extension to a hunt list, but only those extensions that are assigned to phones can actually answer the calls. An extension may belong to more than one hunt list.

Pilot extensions for hunt lists must be in the extension range(s), but pilot extensions do not get assigned to users or departments.

For the members (extensions) that belong to the group, you can select one of the following distribution methods:

Note

An idle member is not servicing any calls. An available member is on an active call but is available to accept a new call. A busy member cannot accept calls.

• Top Down—Cisco Business Edition 3000 distributes a call to idle or available members (extensions) starting from the first idle or available member of a hunt list to the last idle or available member.

• Circular—Cisco Business Edition 3000 distributes a call to idle or available members starting from the (n+1)th member of a hunt list, where the nth member is the member to which Cisco Business Edition 3000 most recently extended a call. If the nth member is the last member of a hunt list, Cisco Business Edition 3000 distributes a call starting from the top of the hunt list.

• Longest Idle Time—Cisco Business Edition 3000 only distributes a call to idle members, starting from the longest idle member to the least idle member of a hunt list.

• Broadcast—Cisco Business Edition 3000 distributes a call to all idle or available members of a hunt list simultaneously.

Do not put extensions that are shared lines in a hunt list that uses the Broadcast distribution algorithm. Cisco Business Edition 3000 cannot display shared lines correctly on the phone if the extensions are members of a hunt list that uses the Broadcast distribution algorithm.

Setting Up the System So that Incoming Calls Reach the Operator, on page 152

Call Pickup Groups

In the Cisco Business Edition 3000 Administrative Interface, you can add, edit, and delete call pickup groups.

The system defines a call pickup group as a group of users or departments that is designed to pick up calls to any user or department within this group or in an associated group. A user or department can be associated with multiple pickup groups. Each group has a unique number, known as a Group Pickup Number, which

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allows any authorized user or department to pick up a call by entering this number. For authorization, the user or department must be in either the same or an associated pickup group and should know the Group Pickup Number.

Upon migration from a previous version to the current version of Cisco Business Edition 3000, all users or departments are added to a default pickup group. Currently, Cisco Business Edition 3000 supports multiple call pickup groups, which allows user to associate a list of users or departments to pickup groups either by site or by company functional area. To make use of this feature, user can now assign the user or department to different pickup groups based on the site or functional area.

Soft clients like webex connect and cucirtx do not support multiple call pickup groups.Note

To pick up a call, the user or department must use the phone’s buttons or softkeys to dial the extension given in the dial plan. The softkey is generated if call pickup is enabled in the user or department usage profile.

For information about the types of softkeys that are available, see the following topics:

• GPickUp, on page 52

• OPickUp, on page 52

Note

Tip

GPickUp

Short for Group Pickup, this softkey is used to selectively pick up calls coming into a device that is a member of the same pickup group. This softkey can be used to pick up calls across multiple call pickup groups.

OPickUp

Short for Other Group Call Pickup, this softkey is used to answer a call that is ringing on an extension outside the user’s or department’s pickup group. However, both these phones must belong to associated pickup groups. The order of pickup depends on the priority that is assigned to these associated pickup groups.

Usually, within the same group, the longest alerting call (longest ringing time) gets picked up first if multiple incoming calls occur in that group. For Other Group Call Pickup, priority takes precedence over the ringing time if multiple associated pickup groups are configured.

Call Pickup Group configuration settings allow you to configure the call pickup group including the group name and extension length. You can use the Call Pickup Group page to configure multiple call pickup groups. The number of pickup groups is limited by the feature code selected on the Cisco Business Edition 3000 First Time Setup Wizard.

There can be a maximum of 20 call pickup groups in a 3-digit dial plan and 100 pickup groups in 4-digit or higher dial plan.

Table 22: Settings on the Add or Edit Call Pickup Group Page, on page 165 describes how to add or edit a

call pickup group on the Call Pickup Groups page (Users/Phones > Call Pickup Groups).

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Example of Typical Deployment Model

The following illustration shows an example of a typical deployment model that includes the central site, two remote sites, and the teleworker site. The central site includes the gateway, server, several routers, a Cisco VG224 Analog Phone Gateway, and IP and analog phones. The remote sites include phones and routers. For more information on the example, see the following sections.

Figure 4: Example of a typical deployment model

Example of Typical Deployment Model

Table 5: Components of a typical deployment model

DescriptionNumber

Central Site1

Router2

Router with VPN3

Cisco Business Edition 3000 Server4

Cisco VG224 Analog Phone Gateway5

Cisco 2901 Integrated Services Router (ISR) (Gateway)6

Dual E1/TI connection7

Service Provider (Telecommunications Company)8

Internet9

Teleworkers Site10

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Example of Typical Deployment Model

Central site (Example)

The previous illustration shows that the central site is where your server, gateway, and the majority of your phones/users are located. To use fax or analog phones at the central site, the Cisco VG224 Analog Phone Gateway is set up specifically for the central site. The gateway allows access to the PSTN through a dual T1/E1 connection that is provided by the service provider (telecommunications company).

Although not included in the previous illustration, a switch exists between the server and the Cisco Unified IP Phones.

DescriptionNumber

Remote Site 111

Router with VPN12

Cisco VG224 Analog Phone Gateway13

Dedicated WAN link14

Remote Site 215

Router16

Cisco VG224 Analog Phone Gateway17

Teleworker site (Example)

The previous illustration shows that the teleworker site has phones and personal computers that connect to the central site through the Internet. A router that supports VPN connects the teleworker site to the central site.

Quality of service (QoS) may not be available for the teleworker site.Tip

Remote site 1 (Example)

The previous illustration shows that remote site 1 connects to the central site through a router that supports VPN (and connects to the Internet). Analog phones and fax are used at remote site 1, so the Cisco VG224 Analog Phone Gateway is set up for these phones and functionality specifically for this site. Fewer phones are included in remote site 1 than at the central site.

Remote site 2 (Example)

The previous illustration shows that remote site 2 connects to the central site through a dedicated WAN link. Analog phones are used at remote site 2, so the Cisco VG224 Analog Phone Gateway is set up to support the analog phones at this site.

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CHAPTER 2

Frequently Asked Questions

This chapter contains a list of frequently asked questions (FAQs) and the answers to those questions. Use this chapter in conjunction with other chapters in this guide.

I cannot access the Cisco Business Edition 3000 First Time Setup Wizard. Why not?

Verify that you have set up the network correctly. See the following sections:

• Using a Cable to Set Up Server Access to the Network, on page 127

• Using the Cisco Network Configuration USB Flash Drive, on page 128

Your server comes preinstalled with the default IP address of 192.168.1.250. The default

Tip

username is admin. The default password is BE-3000. Perform one of the procedures in the preceding bullets so that the server is recognized on the network.

How do I sign in to the interfaces?

To sign in to the interfaces, see one of the following sections:

• Signing in to the Cisco Business Edition 3000 First Time Setup Wizard, on page 67

• Signing in to the Cisco Business Edition 3000 Administrative Interface, on page 67

• Signing in to the Cisco Business Edition 3000 User Preferences Interface, on page 68

Cisco Business Edition 3000 uses HTTPS, so you must accept the certificate for the server during

Tip

the login process before you can access the GUI. If you need assistance with accepting the certificate for the server, review your browser documentation.

What browsers are supported?

Cisco Business Edition 3000 supports the following operating system browsers on your server:

• Microsoft Internet Explorer (IE) 8 when running on Microsoft Windows XP or Windows 7

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• Firefox 8.x when running on Microsoft Windows XP, Windows 7, or Apple Mac OS X

• Safari 4.x when running on Apple Mac OS X

Note

Cisco Business Edition 3000 does not support the buttons or browser options in your browser. Do not use the browser buttons or browser options (for example, the Back button) when you perform configuration tasks.

Does this product provide accessibility?

The administrative interfaces provide functionality for you that allows you to access buttons or icons on a page without using a mouse. You can perform the following procedures from any point on the page so that you do not have to scroll or tab through various settings.

• Accessing the Icons on the Page, on page 68

• Accessing the Buttons On the Page, on page 69

What kind of security is provided?

Cisco Business Edition 3000 uses HTTPS, so you must accept the certificate for the server during the login process before you can access the GUIs. If you need assistance with accepting the certificate for the server, review your browser documentation. Cisco Business Edition 3000 encrypts the passwords for all administrator and users.

Caution

The secure shell username and password that is assigned in the Administrator page in the Cisco Business Edition 3000 Administrative Interface (System Settings > Administrator) is sent to the phone in clear text because there is no phone encryption supported with Cisco Business Edition 3000; the configuration file that is sent to the phone does not include any encrypted values. Do not configure these secure shell username and password unless Cisco Technical Assistance Center (TAC) tells you to do so.

How do I view the version of software?

You can view the version of Cisco Business Edition 3000 software that is running on your system by clicking About in the upper, right corner of the GUIs. In addition, in the Restart/Shutdown page in the Cisco Business Edition 3000 Administrative Interface, you can view the active and inactive versions that are on your system. The active version is the version of software that you are currently running on your system; the active version matches the version that displays in the About dialog box. The inactive version, if available, is the last version of software that was running on the system before an upgrade.

To close the About box, click outside of the box.Tip

How do I access online help?

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When you access online help in the Cisco Business Edition 3000 Administrative Interface, you can view the field descriptions for each page that displays in the GUI. In addition, in the online help for Cisco Business Edition 3000 Administrative Interface, you can access some troubleshooting information for your system. To access online help documentation in the Cisco Business Edition 3000 Administrative Interface, click Help that displays in the upper right corner of each page.

What is a country pack, and where do I install it?

If your locale or country is not supported by default, as indicated in the Country/Locale page in the Cisco Business Edition 3000 First Time Setup Wizard, you can install a Cisco-provided country pack, which includes the dial plan, phone and network tones, and language to support a country. You can only install the country pack during the Cisco Business Edition 3000 First Time Setup Wizard. You can only install one country pack, and you cannot apply a country pack and select an option from the defaults.

Obtain the country pack from www.cisco.com. If you plan to upload it to the system from a USB flash drive, copy the file to the USB flash drive.

The Country/Locale page allows you to set up the support for the following items:

• The locale, which is the language that displays for text in the online help, in the Cisco Business Edition 3000 First Time Setup Wizard, the Cisco Business Edition 3000 Administrative Interface, and the Cisco Business Edition 3000 User Preferences Interface; the locale also impacts the tones that are used for the phones and gateway.

The locale that you select impacts all users in the system; for example, all phones use the same network tones, and all users view the same language in the GUIs.

• The country where the Cisco Business Edition 3000 server is located. The country that you select determines the dial plan that is used by the system.

The gateway only supports English text, so English is the language that is used for all gateway CLI commands. If you must reimage the server, the text during the installation displays in English.

For more information, see Country/Locale Settings, on page 197.

What is a locale?

A locale is the language that displays:

• In the online help

• In the Cisco Business Edition 3000 First Time Setup Wizard

• In the Cisco Business Edition 3000 Administrative Interface

• In the Cisco Business Edition 3000 User Preferences Interface

• On the phones

The locale also provide localized tones that are used for the phones and gateway.

The locale that you select impacts all users in the system; for example, all phones use the same network tones, and all users view the same language in the GUIs and on the phones.

Some phases, including trademarks, display in English only. To obtain the latest localized text and tones, apply a locale update through the Upgrade page in the Cisco Business Edition 3000 Administrative Interface after the update is available.

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Cisco recommends that all users set their supported browsers to the locale so that the text displays as expected. Cisco does not support other browser controls, including the Print, Back, Forward, Refresh buttons, with any Cisco Business Edition 3000 GUIs.

Note

If you change the browser to the locale after you log into the Cisco Business Edition 3000 First Time Setup Wizard, close and reopen the browser so that the language displays as you expect.

When you configure the system, use only characters from the Modern Latin Alphabet or use Arabic

Tip

numerals. For example, you can enter A-Z, a-z, 1, 2, 3 and some special characters.

For more information, see the following sections:

• Country/Locale Settings, on page 197

• Upgrade of the Cisco Business Edition 3000 software failed

How do I update the administrator username and password?

The Change Password page in the Cisco Business Edition 3000 First Time Setup Wizard allows you to set the administrator username and password for your system. Administrators can perform all tasks in the Cisco Business Edition 3000 GUIs, including but not limited to adding phones, users, and monitoring the system. Anyone with access to this username and password can make updates in the GUIs.

The default username is admin. The default password is BE-3000. For security purposes, Cisco

Tip

requires that you change the default password that comes with your system. Enter values that are difficult to guess, and remember your new username and password because the password does not display in the Password page.

To change the administrator username and password after you complete the Cisco Business Edition 3000 First Time Setup Wizard, select System Settings > Administrator.

Individual users with administrative privileges, as indicated in the User page in the Cisco Business Edition 3000 First Time Setup Wizard, should use their username and passwords that are established in the User page.

What is a strong password?

A non-trivial password meets the following criteria:

• Contains three of the four allowable characteristics: uppercase character, lowercase character, number, symbol.

• Does not include a character or number more than three times consecutively.

• Does not repeat or include the alias, username, or extension.

• Does not contain 3 consecutive characters or numbers (for example, passwords such as 654 or ABC).

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Why do I need licenses? How do I install and view the licenses on my system?

Cisco User Connect Licensing (UCL) is a user-based licensing model where the number of users and phones that are added to the Cisco Business Edition 3000 system get tracked and licensed for use. Several license types exist, but be aware that you may not be able to add a phone or enable certain features, such as voicemail, unless you install licenses. Your system comes with a 5 starter licenses.

The Manage Licenses page in the Cisco Business Edition 3000 First Time Setup Wizard and in the Cisco Business Edition 3000 Administrative Interface allows you to perform such tasks as installing licenses and viewing details about installed licenses, including the license version, the type of licenses, and the number of licenses that you used and available.

For more information, see the following sections:

• Cisco User Connect Licensing, on page 95

• License Settings, on page 241

How do I find, add, update, delete, and copy configuration?

You can add your configuration through the following methods:

• Through the Cisco-provided .xls data configuration file during the initial deployment. Click Automatic Setup and upload the file through the desktop or through a USB flash drive. (See

Working with the Cisco-Provided .xls Data Configuration File, on page 75).

• Through the Cisco Business Edition 3000 First Time Setup Wizard during the initial deployment (if you do not plan to use the Cisco-provided .xls data configuration file) - Add your data, and click Next or Back in the GUI.

• Through the Cisco-provided .xls data configuration file to add users and phones in bulk after the initial deployment. (See Working with the Cisco-Provided .xls Data Configuration File, on page

75).

• Through the Cisco Business Edition 3000 Administrative Interface after initial deployment. The following sections describe how to find, delete, add, edit, and copy your configuration in the Cisco Business Edition 3000 Administrative Interface:

• Finding Your Configuration, on page 69

• Deleting Your Configuration, on page 70

• Adding Your Configuration, on page 71

• Editing Your Configuration, on page 71

• Copying (Duplicating) Configuration, on page 72

When add your add and edit your configuration, use only characters from the Modern Latin Alphabet

Tip

or use Arabic numerals. For example, you can enter A-Z, a-z, 1, 2,3 and some special characters.

When can I not perform configuration tasks?

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You cannot perform configuration tasks under the following circumstances:

• After a backup has started

• After a restore has started; that is, the restoration of data has begun

• When the system is creating the export file during configuration export

• After an upgrade has started

Alert your users when any of these tasks are in progress. Your users cannot update the Cisco Business Edition 3000 User Preferences Interface under these circumstances.

If another administrator starts these tasks in another browser session, you can manage the tasks that are in progress by clicking Assume Control when the button is presented in your browser session.

How do I configure my gateway?

See the following sections:

• Configuring the Gateway for the First Time, on

page 133

• Editing the Gateway Configuration, on page 135

• Deleting the Gateway, on page 137

What is the Post-Setup Wizard?

After you log in to the Cisco Business Edition 3000 Administrative Interface for the first time, the Post-Setup wizard displays. Cisco Business Edition 3000 displays the Post-Setup Wizard to ensure that you perform the most critical tasks immediately after the Cisco Business Edition 3000 First Time Setup Wizard completes. The Post-Setup wizard allows you to perform the following tasks:

• Immediately import users and phones in bulk from the Cisco Provided .xls Data Configuration file

If you selected automatic setup during the Cisco Business Edition 3000 First Time Setup Wizard, uploaded the Cisco-provided .xls data configuration file, and included users and phones in the configuration file, the Post-Setup wizard allows you to import the users and phones immediately after you log in to the GUI. After you import the users and phones, the system displays status of the import. If errors are reported, you can save the error report to a .csv file so that you can track the and correct the issues after the Post-Setup wizard completes.

• Immediately obtain the CLI commands that you must issue on the gateway

The Post-Setup wizard displays the CLI commands that you must issue on the external gateway. You can copy the commands directly onto the gateway if it is in enable mode, or you can save the commands to a file. (If you save to a text file, verify the text after you save it. The text should replicate the text from the GUI.)

• Perform other recommended tasks, such as backups

The last page of the Post-Setup wizard displays tasks that Cisco recommends that you perform before you perform any other tasks in the Cisco Business Edition 3000 Administrative Interface.

For more information, see the following sections:

• Post-Setup Wizard, on page 253

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• Checklists for Users, Departments, Lines, and Phones, on page 139

• Checklists for Configuring the Gateway, on page 133

How do I upgrade software?

The Upgrade page (Maintenance > Upgrade) in the Cisco Business Edition 3000 Administrative Interface allows you to upload a valid file to upgrade the software that is running on your server. To upgrade your software, you can use either a DVD or SFTP server that has the upgrade file on it. You can use the Upgrade page to install ISO images for new releases, locale updates, device packs, phone firmware loads, updates for dial plans, or other Cisco-issued patches (.cop files) that are required for your Cisco Business Edition 3000 system.

Cisco Business Edition 3000 prevents you (and users) from making configuration changes during the upgrade.

For more information, see the following sections:

• Upgrading Cisco Business Edition 3000

• Reverting to a Previous Version of Cisco Business Edition 3000, on page 160

• Upgrade Settings, on page 365

How do I perform a backup of data?

Running a backup ensures that you store your important data to a remote location, such as a USB hard drive or SFTP server. To restore data after a system failure, for example, if you must reinstall or replace a server, you must have access to a backup tar file that matches the Cisco Business Edition 3000 software version that is running on your server. To run a backup, select Maintenance > Backup, which allows you to immediately back up your data.

For more information, see the following sections:

• Backing Up Your Data, on page 157

• Backup Settings, on page 181

When would I need to restore my data?

The Restore page (Maintenance > Restore) in the Cisco Business Edition 3000 Administrative Interface allows you to upload a backup tar file to restore data if you have a system failure; for example, you must replace your server or reinstall your server because of a system failure. Do not reinstall your server or replace your server unless your technical support team indicates that you must do so.

For more information, see Backing Up and Restoring License Files, on page 104.

What are call detail records (CDRs), and how do I export them?

Call detail records (CDRs), which display under the Call Detail Reports page, provide important data about calls, including the date and time for the call, who made the call, and the reason why the call ended. CDRs store information about the devices of the call and other call control/routing aspects. Call detail records are automatically generated with Cisco Business Edition 3000; you do not need to perform any tasks for the system to generate these types of records. When a call is placed or received, the system automatically generates a call detail record when the call is terminated. In addition, the system generates

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a record when significant changes occur to a given call, such as ending the call, transferring the call, redirecting the call, and splitting the call.

From the Call Details Reports page, you can generate a summary report, generate a report that provides detailed information about your calls, or export your CDR data. When you export CDR data, consider the following information:

• Cisco Business Edition 3000 exports all data that is available on CDRs to a .csv file. Cisco Business Edition 3000 uses the same CDR framework as Cisco Unified Communications Manager, so the .csv file contains information that does not apply to Cisco Business Edition 3000, including information on RSVP, MLPP, video, and partitions.

• If you open and review the .csv file for any reason, you are viewing the same information that is available with Cisco Unified Communications Manager. To analyze your CDR data, refer to the Cisco Unified Communications Manager Call Detail Records Administration Guide, which is available in English only. (You must have an understanding of Cisco Unified Communications Manager in order to understand the information that is provided in this document.)

Note

For information on call termination cause codes, refer to the Cisco Unified Communications Manager Call Detail Records Administration Guide.

For information, see Call Detail Reports, on page 185.

Can I export my configuration? Where can I import it?

Cisco Business Edition 3000 allows you to export some of your configuration data through the Configuration Export page in the Cisco Business Edition 3000 Administrative Interface. When you export your configuration data, the system creates a tar file that contains most of the data that your system is using. Before you export your data, review the following information:

• The export creates a tar file that includes the data that you configured for the system. The tar file does not include passwords, call detail records, or any configuration that is related to voicemail. You can export the tar file to a USB flash drive or a SFTP server.

Because Cisco Business Edition 3000 uses Cisco Unified Communications Manager for call processing, the tar file includes Cisco Unified Communications Manager data that is used to make call processing work. Most of the Cisco Unified Communications Manager data that is included in the tar file does not display in the GUIs for Cisco Business Edition 3000.

For more information, see the following sections:

• Exporting Your Data and Importing to Cisco Unified Communications Manager Business Edition

5000, on page 160

• Configuration Export Settings, on page 201

When is the server going to automatically restart? How do I manually restart the server?

After you complete the Cisco Business Edition 3000 First Time Setup Wizard, the server automatically reboots. After the reboot completes, you can log in to the Cisco Business Edition 3000 Administrative Interface.

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In the Restart/Shutdown page (Maintenance > Restart/Shutdown) in the Cisco Business Edition 3000 Administrative Interface, you can restart (reboot) the server or shut down the server.

To stop all processes on the server and then have the server restart, click Restart. When you restart the server, calls in progress may drop because the phones unregister from the system, re-register with the system, and then restart.

When you click Shutdown, the server stops all processes, shuts down, and does not restart. When you shut down the server, calls in progress drop because the phones unregister from the system, power down, and do not restart.

Caution

During a restart, the server may be unavailable for more than 10 minutes, and you cannot update any pages.

The server automatically restarts under the following circumstances:

• After you complete the Cisco Business Edition 3000 First Time Setup Wizard

• When you update the time zone on the Date/Time page in the Cisco Business Edition 3000 Administrative Interface (System Settings > Date/Time)

• When you make updates to the Network Settings section on the Network page in the Cisco Business Edition 3000 Administrative Interface (Connections > Network)

• When you revert to a previous version of software

• When you upgrade the software

Caution

Cisco recommends that you do not press the power button on the server to shut down or to restart the server unless you absolutely must do so. If you do so, you may accidentally corrupt the file system, which may prevent you from being able to reboot your server.

How do I restart the phones?

If you restart the Cisco Business Edition 3000 server, all phones that are configured in the system automatically restart; that is, they power down and then immediately boot up. In the Cisco Business Edition 3000 Administrative Interface, select Maintenance > Restart/Shutdown. To restart specific phones, you (or the user) must press the appropriate reset key sequence on the phones themselves, as indicated in the phone documentation. (The user can also unplug and plug the phone back into the network.)

How do I know whether the phone is registered?

After you configure the phone and connect it to the network, the phone attempts to connect (or register) to Cisco Business Edition 3000. When the phone attempts to register, the phone displays a message. (If the phone is working as expected, it is registered to the Cisco Business Edition 3000.)

The Edit Phone page (Users > Users/Phones) in the Cisco Business Edition 3000 Administrative Interface displays the registration status for the phones. You must click the phone configuration in the Search Phones page to display the Edit Phone page.

How do I log out users from Cisco Extension Mobility-enabled phones?

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From the Phone Search page (Users/Phones > Phones) in the Cisco Business Edition 3000 Administrative Interface, you can log out a Cisco Extension Mobility user that is logged into a Cisco Extension Mobility-enabled phone. When the user is logged into the phone, the Logout link displays next to the phone entry in the Search Phones page. (The Logout link ensures that you do not need to go to the phone to manually log out the user.) Click the Logout link to log out the user from the phone.

How do I configure the system so that the call goes to the operator or to the auto attendant?

See the following sections:

• Setting Up Auto Attendant, on page 151

• Setting Up the System So that Incoming Calls Reach the Auto Attendant, on page 152

• Setting Up the System So that Incoming Calls Reach the Auto Attendant if the Operator is Not

Available, on page 153

• Setting Up the System So that Incoming Calls Reach the Operator, on page 152

May I use auto attendant without using voicemail?

Auto attendant and voicemail use the same internal components, but you may use auto attendant without using voicemail. To use voicemail, you must perform configuration tasks, including installing a voicemail license for each user that can use voicemail. Auto attendant requires that you perform configuration tasks, but it does not require licensing.

You cannot use voicemail without also using the auto attendant functionality.Note

For more information, see the following sections:

• Voicemail, on page 10

• Auto Attendant, on page 13

• Setting Up Voicemail, on page 150

• Setting Up Auto Attendant, on page 151

• Setting Up the System So that Incoming Calls Reach the Auto Attendant, on page 152

• Setting Up the System So that Incoming Calls Reach the Auto Attendant if the Operator is Not

Available, on page 153

• Setting Up the System So that Incoming Calls Reach the Operator, on page 152

What is Cisco Web Dialer?

Cisco Web Dialer allows a user to place calls to people in the corporate directory from Cisco Business Edition 3000 User Preferences Interface. For example, Cisco Web Dialer uses hyperlinked telephone numbers in a corporate directory to allow users to make calls from Cisco Business Edition 3000 User Preferences Interface by clicking on the telephone number (extension) of the person that the user is trying to call.

Cisco Web Dialer is turned on by default, and you cannot turn it off. It always displays in the Cisco Business Edition 3000 User Preferences Interface for all users. To ensure that the user can call all

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employees in the corporate directory, verify that each user in Cisco Business Edition 3000 Administrative Interface has an extension and phone assigned to him. (Only users with assigned extensions and phones can be called through Cisco Web Dialer.)

How does a user update the Cisco Business Edition 3000 User Preferences Interface?

Remember that the settings that display in the Cisco Business Edition 3000 User Preferences Interface depend on your configuration. If you set up all of the features that are available in the Cisco Business Edition 3000 User Preferences Interface, the user can use the information in User Preferences Settings,

on page 393 to update their preferences.

How do I monitor and troubleshoot?

You monitor the system by accessing the Monitoring menu in the Cisco Business Edition 3000 Administrative Interface. Under this menu, you can view a summary of the health of your system, view a report for Cisco Extension Mobility usage in your system, view the call detail records that are being generated by the system, and collect diagnostics for your system.

For more information, see the following topics:

• Troubleshooting from the Health Summary Page, on page 416

• Troubleshooting From the Diagnostics Page, on page 418

• Troubleshooting When You Cannot Access the Graphical User Interfaces, on page 419

• Troubleshooting Issues, on page 427

• Call Detail Reports, on page 185

• Cisco Extension Mobility Report, on page 199

MCS 7890-C1 will not power up. Why not?

For more information about starting the MCS 7890-C1, see MCS 7890-C1 will not power up. Why not?,

on page 72.

How do I connect or disconnect a USB DVD drive to an MCS 7890-C1?

To connect or disconnect a USB DVD drive to an MCS 7890-C1, perform the following procedures:

• Connecting a USB DVD Drive, on page 73

• Disconnecting a USB DVD Drive, on page 73

Is there a recovery disk available for MCS 7890-C1?

No, MCS 7890-C1 does not support the use of a recovery disk.

In the event of a hardware failure, contact TAC for a replacement (RMA). If it is not a hardware failure, you can reimage the system using the Cisco Business Edition 3000 DVD that ships with the unit and then restore from backup. For information on how to reimage the MCS 7890-C1, refer to Reimaging an

MCS 7890-C1, on page 453.

How do I recover the system if I have lost the admin password?

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Reimage the system using the Cisco Business Edition 3000 DVD that ships with the unit and restore from backup. For information on how to reimage the MCS 7890-C1, refer to Reimaging an MCS

7890-C1, on page 453.

How do I configure a Cisco Jabber client?

Cisco Jabber clients are configured as Phones in the Phones configuration window, which can be accessed by selecting Users/Phones > Phones. The Adding a Phone for a User, on page 141 procedure describes how to add a phone within Cisco Business Edition 3000.

For configuration specific to Cisco Jabber clients, make sure to do the following:

• Choose Cisco Unified Services Client as the Phone Type

• Enter a unique name for the Cisco Jabber client in the Identifier field on the Add a Phone window. The Identifier is the name that Cisco Business Edition 3000 assigns to the Cisco Jabber client. The XML device configuration file that the TFTP service sends to the Cisco Jabber client during the registration process is given the name you assign in this field.

How will internal users access Auto Attendant who has Voicemail enabled in their Usage Profiles?

Perform the following procedure to reach auto attendant:

User A presses the voice mail box or dials the Auto Attendant pilot extension.

The User A reaches the voice mailbox prompt.

User A dials “#” to reach Auto Attendant.

To sign in to the Cisco Business Edition 3000 interfaces and to perform other configuration tasks, see the following sections:

• Signing in to the Cisco Business Edition 3000 First Time Setup Wizard, page 67

• Signing in to the Cisco Business Edition 3000 Administrative Interface, page 67

• Signing in to the Cisco Business Edition 3000 User Preferences Interface, page 68

• Accessing the Icons on the Page, page 68

• Accessing the Buttons On the Page, page 69

• Finding Your Configuration, page 69

• Deleting Your Configuration, page 70

• Adding Your Configuration, page 71

• Editing Your Configuration, page 71

• Copying (Duplicating) Configuration, page 72

• MCS 7890-C1 will not power up. Why not?, page 72

• Connecting a USB DVD Drive, page 73

• Disconnecting a USB DVD Drive, page 73

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Signing in to the Cisco Business Edition 3000 First Time Setup Wizard

Perform the following procedure to sign in to the Cisco Business Edition 3000 First Time Setup Wizard.

Procedure

Step 1 Step 2

Step 3

Step 4 Step 5

Before you sign in to the GUI for the first time, make sure that the server is recognized on your network.

Start a supported web browser. For a list of supported web browsers, see the Frequently Asked Questions,

on page 55.

In the address bar of the web browser, enter either of the following case-sensitive URLs:

• https://<IP address of the server>:8443/cucmadmin/dayonelaunch

• https:// <IP address of the server>:8443

Note

If the Cisco Business Edition 3000 link displays, click it.

Enter your username and password; then, click Sign In.

The Cisco Business Edition 3000 First Time Setup Wizard displays.

You can save and exit Cisco Business Edition 3000 First Time Setup Wizard at any time, even if the Cisco Business Edition 3000 First Time Setup Wizard is not complete. After you log in again, the system remembers where in the process you were when you logged off and continues with that step.

Note

The IP address that you enter depends on which procedure you performed to set up server access to the network. If you used a cable to set up server access to the network, you may enter the default IP address of the server. If you used the configure.xml file to set up server access to the network, you enter the IP address that you assigned in the configure.xml file.

The default username is admin. The default password is BE-3000.Tip

After you complete the Cisco Business Edition 3000 First Time Setup Wizard, you cannot access it again. After your initial deployment, you can update the majority of your settings and perform maintenance-related tasks in the Cisco Business Edition 3000 Administrative Interface. (Some settings cannot be changed, such as the country, locale, and default extension range.)

Signing in to the Cisco Business Edition 3000 Administrative Interface

Perform the following procedure to sign in to the Cisco Business Edition 3000 Administrative Interface.

Procedure

Step 1

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Start a supported web browser. For a list of supported browsers, see the Frequently Asked Questions, on page 55.

Note

You cannot sign in to the Cisco Business Edition 3000 Administrative Interface until after you have completed the Cisco Business Edition 3000 First Time Setup Wizard.

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Signing in to the Cisco Business Edition 3000 User Preferences Interface

Step 2

Step 3

Step 4 Step 5

Make sure that you have set your browser to the same language that was selected in the Cisco Business Edition 3000 First Time Setup Wizard.

In the address bar of the web browser, enter one of the following case-sensitive URLs:

• https://<IP address or hostname of the Cisco Business Edition 3000

server>:8443/cucmadmin

• https://<IP address or hostname of the server>:8443

If the Cisco Business Edition 3000 link displays, click the link.

After the Cisco Business Edition 3000 Administrative Interface displays, enter your username and password; then, click Sign In.

Signing in to the Cisco Business Edition 3000 User Preferences Interface

All users that exist in the Cisco Business Edition 3000 Administrative Interface can manage their user preferences settings through the Cisco Business Edition 3000 User Preferences Interface if you give them the URL for the page.

Before a user can log in to the Cisco Business Edition 3000 User Preferences Interface, the user

Tip

configuration must exist in the Cisco Business Edition 3000 Administrative Interface. You can add the user by entering the user data in the Cisco-provided .xls data configuration file, or you can create a user in the Cisco Business Edition 3000 Administrative Interface by selecting Users/Phones > Users.

The user can use the following procedure to browse into the server and log in to the Cisco Business Edition 3000 User Preferences Interface.

Procedure

Step 1

Step 2

Step 3

Step 4

Start a supported operating system browser. For a list of supported browsers, see the Frequently Asked Questions, on page 55.

In the address bar of the web browser, enter the following case-sensitive URL:

https://<IP address or hostname of the Cisco Business Edition 3000 server>:8443/cucmuser

Enter your username and password; then, click Sign In.

Your default user and password are assigned to you by your system administrator.Tip

The Cisco Business Edition 3000 User Preferences Interface displays.

The first time that you sign into the interface, change your username and password, as described in the online help for the Cisco Business Edition 3000 User Preferences Interface.

Accessing the Icons on the Page

Some of the pages include icons that display. To access these icons, perform the following procedure.

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Procedure

Accessing the Buttons On the Page

Step 1

Step 2

Press Alt, press 1; then, press Tab. The cursor highlights the first icon from the left. To move to the next icon, press Tab again.

Press Enter. The system performs the function of the icon.

Accessing the Buttons On the Page

Most of the pages have buttons that display at the bottom of the page. To access these buttons, perform the following procedure.

Procedure

Step 1

Step 2

Press Alt, press 2, and then press Tab. The cursor highlights the first button from the left. To move to the next button, press Tab again.

Press Enter. The system performs the function of the button.

Finding Your Configuration

Step 1

Step 2

You can search for your configuration in the Cisco Business Edition 3000 Administrative Interface, as described in the following procedure.

Procedure

For items other than phones, users, departments, usage profiles, phone applications, and sites, click the menu option to display the information. For example, to view your network settings or license information, click Connections > Network or Maintenance > Manage Licenses. After you click the menu option, the configuration page displays for these items.

For phones, users, departments, hunt lists, usage profiles, phone applications, and sites, multiple configurations may exist for the items, so you can search for the specific configuration that you want to view. Navigate to the Search page in the Cisco Business Edition 3000 Administrative Interface for the configuration that you want to find.

• Users - Select Users/Phones > Users.

• Phones - Select Users/Phones > Phones.

• Departments - Select Users/Phones > Departments.

• Usage Profiles - Select Users/Phones > Usage Profiles.

• Phone Applications - Select Users/Phones > Phone Applications.

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Deleting Your Configuration

• Hunt Lists - Select Users/Phones > Hunt Lists.

• Sites - Select Connections > Sites.

Tip

Step 3

To find all configured items in the system, ensure that the Filter dialog box and the field next to the Filter drop-down list box are empty; go to Step 5.

Step 4

To filter or search for your configuration:

• To narrow your search to find a particular configuration, select a search parameter from the Filter

• To find a specific configuration, enter text in the field next to the Filter drop-down list box.

You can also search for call detail records, which provide you with monitoring data about calls, in the Call Details Reports page (Monitoring > Call Details Reports).

drop-down list box.

Each search page allows you to filter on different criteria. For example, in the Users search page,

Tip

you can search by last name, user ID, and so on. In the Phones search page, you can search by phone model and name of phone.

Step 5

Click Go. All matching items display.

You can change the number of items that display on each page by choosing a different value from the Rows per Page drop-down list box. You can reverse the sort order, by clicking the arrow in the column header.

Deleting Your Configuration

You can delete the entire configuration for users, phones, usage profiles, remote sites, hunt lists, and phone applications in the Cisco Business Edition 3000 Administrative Interface. You can only delete one entry (one record) at a time from the Cisco Business Edition 3000. For sites, you cannot delete the central site. In addition, you cannot delete call detail records that display under Monitoring > Call Detail Reports in the Cisco Business Edition 3000 Administrative Interface. The system automatically deletes call detail records after a certain number of call detail records are generated (up to 2 months of CDRs are allowed).

Before you delete a usage profile that is assigned to users, reassign the users to a different usage profile. If you delete a usage profile and do not reassign the users, the phone may not behave as the user expects.

Use the following procedure to delete a configured entry (record) from the Cisco Business Edition 3000.

Procedure

Step 1 Step 2

Step 3

Find the item that you want to delete, as described in the Finding Your Configuration, on page 69.

For the item that you want to delete, click Delete. A warning message displays.

Repeat this procedure to delete another configured item.

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Adding Your Configuration

To add configuration for users, phones, usage profiles, sites, hunt lists, and phone applications in the Cisco Business Edition 3000 Administrative Interface, perform the following procedure:

Procedure

Adding Your Configuration

Step 1

Step 2

Step 3

Navigate to the Search page in the Cisco Business Edition 3000 Administrative Interface for the type of item that you want to add.

• Users—Select Users/Phones > Users.

• Phones—Select Users/Phones > Phones.

• Departments—Select Users/Phones > Departments.

• Usage Profiles—Select Users/Phones > Usage Profiles.

• Phone Applications—Select Users/Phones > Phone Applications.

• Hunt Lists—Select Users/Phones > Hunt Lists.

• Sites—Select Connections > Sites.

To add a new item, click Add <item> . The Add page displays.

Make the necessary changes, and click OK.

Editing Your Configuration

To edit configuration in Cisco Business Edition 3000 Administrative Interface, perform the following procedure:

Procedure

Step 1

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For users, phones, departments, hunt lists, usage profiles, phone applications, and sites, which each use a Search page, navigate to the Search page in the Cisco Business Edition 3000 Administrative Interface for the type of item that you want to edit.

• Users - Select Users/Phones > Users.

• Phones - Select Users/Phones > Phones.

• Departments - Select Users/Phones > Departments.

• Usage Profiles - Select Users/Phones > Usage Profiles.

• Phone Applications - Select Users/Phones > Phone Applications.

• Hunt Lists - Select Users/Phones > Hunt Lists.

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Copying (Duplicating) Configuration

• Sites - Select Connections > Sites.

Step 2

Step 3

To edit an item, click Edit. The Edit page displays. Make the necessary changes, and click Save.

You can edit the date and time for the server and phones, the network settings for the server, gateway configuration information, dial plan, administrator username and password, and voice features that impact the entire system through the System Settings menu; for example, to update the network settings for the server, select Connections > Network. The configuration page displays where you can edit the information. After you edit the information, click Save.

Copying (Duplicating) Configuration

You can copy (duplicate) the entire configuration from a usage profile so that you can easily add a new usage profile. You can make a copy of the usage profile, easily modify the settings to retain any configuration that you want to use, and then add the new usage profile to the GUI by using the following procedure. You cannot copy more than one usage profile at a time.

Procedure

Step 1 Step 2 Step 3 Step 4

Find the usage profile that you want to copy, as described in the Finding Your Configuration, on page 69.

For the usage profile that you want to copy, click Duplicate.

The configuration displays where you can modify it. Make sure that you give the configuration a new name.

To add the new usage profile, click OK.

MCS 7890-C1 will not power up. Why not?

When starting the MCS 7890-C1 for the first time, or following a power outage, perform the following procedure.

Procedure

Step 1 Step 2

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Move the MCS 7890-C1 back panel power switch to the on position (|).

The front power button illuminates, as shown in the following illustration. If the light fails to illuminate, press the front power button.

Figure 5: MCS 7890-C1 power button

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Connecting a USB DVD Drive

Step 3

Perform the procedure described in the Frequently Asked Questions, on page 55.

Note

To shut down the MCS 7890-C1 gracefully, press the front power button once and release immediately. If the system does not shut down using this method, press the front power button and hold for 5 seconds until the system is forced to power off.

Connecting a USB DVD Drive

To connect a USB DVD drive to the MCS 7890-C1, perform the following procedure:

Procedure

Step 1 Step 2 Step 3

Connect the USB DVD drive to its power source.

Connect the USB DVD drive output to one of the USB input ports on the rear of the MCS 7890-C1.

Insert the install DVD into the USB DVD drive.

Disconnecting a USB DVD Drive

To disconnect a USB DVD drive from the MCS 7890-C1, perform the following procedure:

Procedure

Step 1 Step 2

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Eject the DVD from the USB DVD drive. Store the DVD in an appropriate place.

Disconnect the USB DVD drive from the rear of the MCS 7890-C1.

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CHAPTER 3

Working with the Cisco-Provided .xls Data Configuration File

This chapter contains information on the following topics:

• When You Can Use the Cisco-provided .xls Data Configuration File, page 75

• Considerations for Using the Cisco-provided .xls Data Configuration File, page 76

• Network Tab Settings, page 78

• Date and Time Tab Settings, page 80

• PSTN Gateway Tab Settings, page 80

• Dial Plan Tab Settings, page 81

• Block Rules Tab Settings, page 83

• Abbreviated Dialing Tab Settings, page 83

• Sites Tab Settings, page 84

• Usage Profiles Tab Settings, page 86

• Phones Tab Settings, page 89

• Users Tab Settings, page 91

When You Can Use the Cisco-provided .xls Data Configuration File

The data configuration file, which is a Cisco-provided .xls spreadsheet template where you can enter the majority of your configuration data, provides the following support:

• Allows you to plan your configuration before you begin your first day of deployment.

• Allows you to insert users and phones in bulk through the Cisco Business Edition 3000 Administrative Interface after your initial deployment.

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Considerations for Using the Cisco-provided .xls Data Configuration File

Time Setup Wizard. If you upload the file, you bypass the configuration pages in the Cisco Business Edition 3000 First Time Setup Wizard, and the wizard immediately takes you to the Summary page where you can confirm your data.

After the server restarts at the end of the Cisco Business Edition 3000 First Time Setup Wizard, you can log into the Cisco Business Edition 3000 Administrative Interface and verify that your data got added to Cisco Business Edition 3000. If you include user and phone data in the Cisco-provided .xls data configuration file, the Cisco Business Edition 3000 Administrative Interface allows you to import the users and phones and then informs you of import errors.

If you do not want to upload the Cisco-provided .xls data configuration file when you run the Cisco

Tip

Business Edition 3000 First Time Setup Wizard, consider entering your data in the file and using it as a guide when you manually enter the information on the GUI pages.

For example, during your initial deployment, you inserted 25 users and phones; now, you must insert 25 more users and phones. To accomplish this task, you can modify the Cisco-provided .xls data configuration file that you used for automatic setup during the Cisco Business Edition 3000 First Time Setup Wizard or you can obtain a new Cisco-provided .xls data configuration file and add your new users and phones to that new spreadsheet.

Note

Cisco recommends that all users set their supported browsers to the desired locale version that is available in the installed country pack version, so that the text displays as expected.

Caution

Considerations for Using the Cisco-provided .xls Data Configuration File

Before you complete the Cisco-provided .xls data configuration file, review the considerations in the following sections:

• For Both the Initial Deployment and Bulk Insertion of Users and Phones After Initial Deployment, on

page 77

• For the Initial Deployment Only, on page 77

• For Bulk Insertion of Users and Phones After Initial Deployment, on page 78

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Considerations for Using the Cisco-provided .xls Data Configuration File

For Both the Initial Deployment and Bulk Insertion of Users and Phones After Initial Deployment

You must use the Cisco-provided .xls data configuration file, which is a Microsoft Excel spreadsheet. You can rename the file, but do not change the .xls extension. The file is translated into multiple languages.

To include your configuration data, you can use any tool that supports the .xls format. When add your

Tip

data to the Cisco-provided .xls data configuration file, use only characters from the Modern Latin Alphabet or use Arabic numerals. For example, you can enter A-Z, a-z, 1, 2,3 and some special characters.

Do not delete or change the order of the settings in the file. Do not rename the settings in the file. Do not add more settings to the file. In these cases, the system cannot read the file.

Only add new tabs at the end of the file; for example, you may add a new tab at the end of the file to include your notes. Do not delete or rename the tabs in the file. Do not change the order of the tabs in the file. In these cases, the system cannot read the file.

Some configuration settings are not in the file. For settings that are not in the file, the system uses the default values. To change the default values for these settings, you must access the Cisco Business Edition 3000 Administrative Interface and manually update the configuration.

Cisco Business Edition 3000 does not check the integrity of the configuration data until after the Cisco-provided .xls data configuration file is inserted into the system.

For the Initial Deployment Only

When you use the file for automatic setup during the Cisco Business Edition 3000 First Time Setup Wizard, the system automatically uses the default values for the settings that are not considered mandatory in the file. For the automatic setup to succeed, you must update the following settings in the file:

• Network tab - IP Address (Enter the IP address that you want the server to use after the Cisco Business Edition 3000 First Time Setup Wizard completes. Do not enter the default IP address that comes with the preinstalled server.)

• PSTN Gateway tab - IP Address or Obtain an IP Address Automatically (you must configure one of these two options)

• Dial Plan tab - Extension Length (because you cannot change this value in the Cisco Business Edition 3000 Administrative Interface)

• If adding users and phones (optional) - You cannot add a phone unless you also add a user with a user extension and assigned usage profile. After you add the user information under the User tab, add the phone information under the Phone tab. Make sure that you assign a user extension from the User tab to the Line cell under the Phone tab. If you do not do this task, the phone configuration does not get added to the system.

• After you upload the Cisco-provided .xls data configuration file and click Next in the Setup Mode page, the Cisco Business Edition 3000 First Time Setup Wizard displays a progress bar while the upload is occurring. As the upload progresses, each page of the Cisco Business Edition 3000 First Time Setup Wizard displays with the data from the spreadsheet. If you click Cancel under the progress bar, you can modify any data on the pages, and click Next until the FTS wizard displays the Summary page. If you do not click Cancel, the Summary page displays after the upload completes. After the Summary page displays, verify your data in the summary tabs.

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Network Tab Settings

• The system validates most of the data from the Cisco-provided .xls data configuration file when you upload it in the Cisco Business Edition 3000 First Time Setup Wizard. User and phone configuration is not validated until after the server restarts.

• If you add user and phone information to the Cisco-provided .xls data configuration file for your initial deployment, the Post-Setup wizard, which displays after you log in to the Cisco Business Edition 3000 Administrative Interface, allows you to insert the user and phone configuration immediately in the system. (The configuration does not get inserted in the system until you click the button that initiates the insertion.)

Warning

• USB Support, on page 5

Before you run the Cisco Business Edition 3000 First Time Setup Wizard, you can copy the configure.xml file, licenses, Cisco-provided .xls data configuration file, Cisco-provided country pack, localized greeting for auto attendant, and music on hold source audio file to a single USB flash drive. Insert the key, and then run the Cisco Business Edition 3000 First Time Setup Wizard. After you run the Cisco Business Edition 3000 First Time Setup Wizard and the server restarts, you may keep the USB flash drive inserted in the server, which allows you to perform additional tasks, such as uploading the greeting and music on hold source audio file to the Cisco Business Edition 3000 Administrative Interface.

For More Information

For Bulk Insertion of Users and Phones After Initial Deployment

If you use the Cisco-provided .xls data configuration file to insert phones and users in bulk after the initial deployment, the system ignores all tabs except for the Users and Phones tabs.

To import users and phones in bulk after the initial deployment, you access the Search Users or Search Phones pages in the Cisco Business Edition 3000 Administrative Interface. (Click Import Users/Phones)

You cannot add a phone unless the following criteria are met:

• A user with an assigned extension is already configured in the system

• A user with an assigned extension is added to the Cisco-provided .xls data configuration file (Make sure that you select a usage profile for the user, too.)

• Always verify that the user and assigned extension exist. If you plan to add a phone through the Cisco-provided .xls data configuration file, make sure that you add at least one user extension to the Line cell under the Phone tab. Otherwise, the phone configuration fails to get inserted into the system.

Network Tab Settings

The Network tab allows you to specify the hostname and IP address for the Cisco Business Edition 3000 server, the subnet mask, default gateway, and DNS settings (if you plan to use DNS). To update the Link Speed and MTU size, as described in the Network Settings, on page 245, select Connections > Network in the Cisco Business Edition 3000 Administrative Interface.

The following table describes the settings that display under the Network tab.

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Table 6: Settings on the Network tab

Network Tab Settings

DescriptionSetting

System Host Name

System IP Address

Specify the hostname for the server. This value is an alias that is assigned to an IPv4 address to identify the server. The hostname cannot be more than 63 characters, can only contain alphanumeric characters (a, b, 1, 2) and hyphen (-), and must start with a letter.

To use DNS, make sure that you map the IPv4

Tip

address of the Cisco Business Appliance server to the hostname on the DNS server. Cisco recommends that you update the DNS server before you add the hostname or IP address on the Network page.

You can only set a static IP address for the server. Enter an IPv4 address that identifies the server on this network.

The IP address must be in the format ddd.ddd.ddd.ddd where ddd can be a value between 0 and 255 (except

0.0.0.0).

Caution

Do not enter the default IP address that comes with your preinstalled server. Instead, enter the IP address that you want the server to use after the Cisco Business Edition 3000 First Time Setup Wizard is complete.

Media Resource IP Address

Subnet Mask

Default Gateway

Enable DNS Resolution

Enter an IP address that identifies the internal gateway on the network. The Media Resource IP address must be in the same subnet as the System IP address.

Enter the subnet mask, which allows you to identify the part of an IP address reserved for the network. The subnet mask must be in the format ddd.ddd.ddd.ddd where ddd can be a value between 0 and 255 (except 0.0.0.0).

Enter the default gateway, which represents a network point that acts as the entrance to another network. The default gateway must be in the format ddd.ddd.ddd.ddd where ddd can be a value between 0 and 255 (except 0.0.0.0).

If you plan to use DNS for hostname resolution, select Enable to configure your Domain Name System (DNS) client and have one or more available DNS servers.

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Date and Time Tab Settings

DescriptionSetting

Primary DNS Server

Alternate DNS Server

Domain

Date and Time Tab Settings

The Date and Time tab allows you to specify the country and time zone where your central site is located. This tab does not allow you to configure the date and time for the server. To update the date and time for the server, as described in the Date and Time Settings, on page 209, select System Settings > Date/Time in the Cisco Business Edition 3000 Administrative Interface.

The following table describes the settings for the Date and Time tab.

If you selected Enable for the Enable DNS Resolution setting, enter the IP address of the primary DNS server.The IP address must be in the format ddd.ddd.ddd.ddd where ddd can be a value between 0 and 255 (except 0.0.0.0).

If you selected Enable for the Enable DNS Resolution setting, enter the IP address of the secondary DNS server (optional). The IP address must be in the format ddd.ddd.ddd.ddd where ddd can be a value between 0 and 255 (except 0.0.0.0).

Enter the name of the domain where this node is located.

Table 7: Settings on the Date and Time tab

Country

System Time Zone

PSTN Gateway Tab Settings

The PSTN Gateway tab allows you to configure basic settings for the gateway, including the hostname, IP address, and the basic settings for the ports.

The following table describes the settings for the PSTN Gateway tab.

DescriptionSetting

Select the country that you want to configure for the system. Select the country where your central site (server) is located.

From the drop-down list box, select the time zone that supports your central site. Time Zone comprises a list of time zones for the selected region. Scroll through the list to select the appropriate time zone.

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