Cisco IE-3000-8TC, Business Edition 3000 Administration Manual

Administration Guide for Cisco Business Edition 3000, Release

8.6(4)

First Published: June 21, 2012

Americas Headquarters

Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 527-0883

Text Part Number: OL-27022-01

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CONTENTS

Preface

PART I

CHAPTER 1

Preface xvii

Purpose xvii

Audience xvii

Organization xvii

Conventions xviii

Obtaining Documentation and Submitting a Service Request xix

Cisco Product Security Overview xix

Introduction to Cisco Business Edition 3000 1

Overview of Cisco Business Edition 3000 3

Benefits of Deploying Cisco Business Edition 3000 3

Components of the Cisco Business Edition 3000 System 3

The Cisco Business Edition 3000 Server 4

USB Support 5

Cisco-Provided .xls Data Configuration File 7

Phones 8

Attendant Console 9

Video Support 9

Voicemail 10

Auto Attendant 13

Gateway 15

SPA8800 Gateway 18

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Overview 19

Configure the Related Connections on the Cisco Business Edition 3000 GUI 19

Add SPA8800 connections from the PSTN Connections page 19

Edit SPA8800 connections from the PSTN Connections page 20

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Contents

Delete SPA8800 connections from the PSTN Connections page 20

Configure the SPA8800 Analog Phones on the Cisco Business Edition 3000

GUI 21

Add a SPA8800 analog phone from the Phones page 21

Edit a SPA8800 analog phone from the Phones page 21

Delete a SPA8800 analog phone from the Phones page 22

Edit SPA8800 devices from the Devices page 22

Delete SPA8800 devices from the Devices page 22

DID and ELIN configuration 22

PSTN Connection Settings 23

Perform the Initial Setup on the SPA8800 for IP Addresses using SPA Interactive

Voice Response 23

Configure settings for TFTP on the SPA8800 GUI 24

SPA8800 Feature Codes 25

SPA8800 Limitations 25

SIP Trunking 26

Limitations of SIP Trunking 27

E1 R2 Connections 28

Connection Pack 28

Installing the Connection Pack File 29

Carrier Selection Profiles for Brazil 30

Connection Groups 31

Best Practices for Using DHCP for Acquiring IP Addresses 32

IP Addressing 32

DNS and Hostname Resolution 33

SFTP Server 33

Support for Computer Telephony Integration 34

Support for Voicemail with Email Integration 34

Common Configuration Concepts in Cisco Business Edition 3000 35

Network Settings 35

Dial Plans 36

Sites 39

Remote Management of Cisco Business Edition 3000 using Cisco OnPlus 42

Usage Profiles 44

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Signing on to Cisco Business Edition 3000 using Cisco Onplus 43

Contents

Users, Departments, Phones, and Lines 46

Significant Behavior of SIP Trunk 48

Incoming 302 Moved Temporarily 48

Incoming OOD REFER Message Handling 49

Calling Party Transformation 49

Connected Party Transformation 50

Attendant Group 50

Hunt Lists 51

Call Pickup Groups 51

Example of Typical Deployment Model 53

CHAPTER 2

CHAPTER 3

Frequently Asked Questions 55

Signing in to the Cisco Business Edition 3000 First Time Setup Wizard 67

Signing in to the Cisco Business Edition 3000 Administrative Interface 67

Signing in to the Cisco Business Edition 3000 User Preferences Interface 68

Accessing the Icons on the Page 68

Accessing the Buttons On the Page 69

Finding Your Configuration 69

Deleting Your Configuration 70

Adding Your Configuration 71

Editing Your Configuration 71

Copying (Duplicating) Configuration 72

MCS 7890-C1 will not power up. Why not? 72

Connecting a USB DVD Drive 73

Disconnecting a USB DVD Drive 73

Working with the Cisco-Provided .xls Data Configuration File 75

When You Can Use the Cisco-provided .xls Data Configuration File 75

Considerations for Using the Cisco-provided .xls Data Configuration File 76

For Both the Initial Deployment and Bulk Insertion of Users and Phones After Initial

For the Initial Deployment Only 77

For Bulk Insertion of Users and Phones After Initial Deployment 78

Network Tab Settings 78

Date and Time Tab Settings 80

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Deployment 77

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Contents

PSTN Gateway Tab Settings 80

Dial Plan Tab Settings 81

Block Rules Tab Settings 83

Abbreviated Dialing Tab Settings 83

Sites Tab Settings 84

Usage Profiles Tab Settings 86

Phones Tab Settings 89

Users Tab Settings 91

CHAPTER 4

Cisco User Connect Licensing 95

Checklist for Licensing Before You Add a Phone to the System 95

Understanding How Licensing Works 96

Understanding The License Types 97

Understanding How Borrowing and Loaning of Licenses Works 99

Interactions and Restrictions 101

Working with Licenses 101

Obtaining Licenses 101

Installing a License File 102

Viewing Contents of the License File 103

Viewing Status for Licensing 103

Viewing the Number of Licenses That Are Used and Available 103

Backing Up and Restoring License Files 104

Deleting License Files 104

Understanding the Error Messages for Licensing 104

CHAPTER 5

Phone Features 107

Ad hoc Conference 108

Barge 108

Call Back 109

Call Divert 110

Call Forward All 112

Call Forward Busy 112

Call Forward No Answer 112

Call Hold and Resume 113

Call History 113

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Call Park 113

Call Pickup 114

Call Transfer (Direct and Consultative) 114

Call Waiting 114

Caller ID 115

Cisco Extension Mobility 115

Cisco Web Dialer 116

Click to Call 116

Distinctive Ringing 116

Do Not Disturb 116

Meet-Me Conference 117

Music On Hold 118

PART II

CHAPTER 6

Mute/Volume Control 119

Phone Applications 119

Reach Me Anywhere 119

Rollover Lines 120

Shared Lines 120

Speed Dials 121

Busy Lamp Feature (BLF) 121

Voicemail 122

Checklists for Common Configuration Tasks 123

Checklists To Review Before Deployment 125

Gathering Customer Data Before a Deployment 125

Setting Up the Customer Network and Central Site 126

Using a Cable to Set Up Server Access to the Network 127

Using the Cisco Network Configuration USB Flash Drive 128

Questions to Ask Your Customer 129

CHAPTER 7

Checklists for Configuring the Gateway 133

Installing the Gateway 133

Configuring the Gateway for the First Time 133

Editing the Gateway Configuration 135

Deleting the Gateway 137

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Contents

CHAPTER 8

Checklists for Users, Departments, Lines, and Phones 139

Adding a User to the System 140

Adding a Phone for a User 141

Adding a Department and a Public-Space Phone 143

Setting Up the Cisco VG224 Analog Phone Gateway for Fax 143

Setting Up Ad hoc Conferences 144

Setting Up Barge 144

Setting Up Call Divert 144

Setting Up Call Forward All 145

Setting Up Call Forward Busy 145

Setting Up Call Forward No Answer 145

Setting Up Call Park 146

Setting Up Call Pickup 146

Setting Up Cisco Extension Mobility 146

Setting Up Do Not Disturb 147

Setting Up Meet-Me Conferences 147

Setting Up Music On Hold 147

Setting Up Phone Applications 148

Setting Up Rollover Lines 149

Setting Up Reach Me Anywhere 149

Setting Up Shared Lines 150

Setting Up Speed Dials 150

Setting Up Voicemail 150

Setting Up Attendant Group 151

Setting Up Auto Attendant 151

Setting Up the System So that Incoming Calls Reach the Operator 152

Setting Up the System So that Incoming Calls Reach the Auto Attendant 152

Setting Up the System So that Incoming Calls Reach the Auto Attendant if the Operator is

Not Available 153

Configuring Dial by Name on Auto Attendant 153

Configuring Cisco Mobile Client Support for Users 154

Checklist for Configuring Cisco Mobile Client Support for Users 155

CHAPTER 9

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Checklists for Backups, Upgrades, and Configuration Export 157

Contents

Backing Up Your Data 157

Upgrading Cisco Business Edition 3000 158

Reverting to a Previous Version of Cisco Business Edition 3000 160

Exporting Your Data and Importing to Cisco Unified Communications Manager Business

Edition 5000 160

PART III

CHAPTER 10

CHAPTER 11

CHAPTER 12

CHAPTER 13

CHAPTER 14

CHAPTER 15

Field Descriptions for the Graphical User Interfaces 163

Add or Edit Call Pickup Group Settings 165

Administrator Settings 169

Attendant Group Settings 173

Auto Attendant Settings 175

Auto Attendant with One Menu for All Hours 175

Auto Attendant with Different Menus for Open and Closed Hours 177

Backup Settings 181

Call Detail Reports 185

Date Range and Time Zone 186

Summary Tab 186

Call Details Tab 187

Call Details Report Offloading 189

Remote Server Parameter Settings 190

Customize Call Classification Settings 191

CHAPTER 16

CHAPTER 17

CHAPTER 18

CHAPTER 19

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Carrier Selection Profiles Settings 193

Country/Locale Settings 197

Cisco Extension Mobility Report 199

Configuration Export Settings 201

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Contents

CHAPTER 20

CHAPTER 21

CHAPTER 22

CHAPTER 23

CHAPTER 24

Connection Groups 205

Date and Time Settings 209

Department Settings 211

Devices Settings 215

Diagnostics Settings 217

Collect Logs 217

USB Flash Drive 218

Packet Capture 219

Ping 220

Gateway Loopback 220

PCM Capture 221

CHAPTER 25

CHAPTER 26

CHAPTER 27

CHAPTER 28

CHAPTER 29

CHAPTER 30

Dial Plan Settings 223

Translation Rules Settings 226

Block Rules Settings 228

Abbreviated Dialing Settings 230

Application Dial Rules Tab Settings 232

Hunt List Settings 235

Health Summary 239

License Settings 241

Music On Hold Settings 243

Network Settings 245

CHAPTER 31

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Phones Settings 249

Contents

CHAPTER 32

CHAPTER 33

CHAPTER 34

Phone Applications Settings 251

Post-Setup Wizard 253

PSTN Connection Settings 257

PSTN Connection Settings 258

Connection Type 259

Device 259

Adding/Editing a Device 261

Provider 262

Connection Settings 262

Connection Type: E1 PRI 263

Connection Type: T1 PRI 271

Connection Type: T1 CAS 280

Connection Type: SIP Trunk 283

Connection Type: FXO 294

CHAPTER 35

CHAPTER 36

CHAPTER 37

CHAPTER 38

CHAPTER 39

CHAPTER 40

Connection Type: E1 R2 300

Digit Discard Instructions Settings 308

Calling Party Transformations Settings 310

Reach Me Anywhere Settings 311

Restart/Shutdown Settings 317

Restore Settings 319

Search Settings 323

Setup Mode Settings 327

Sites Settings 329

Configuring Central Site 331

Configure Remote Site 339

Configure Remote User Site 347

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Contents

Configuring Logical Partitioning 354

Dial Plan Pattern Settings 355

SPA Dial Plan Patterns 358

CHAPTER 41

CHAPTER 42

CHAPTER 43

CHAPTER 44

CHAPTER 45

CHAPTER 46

System Notifications Settings 361

Summary Settings 363

Upgrade Settings 365

Installed Software Settings 371

Usage Profiles Settings 373

General Tab 373

Phone Button Template Tab 378

Phone Features Tab 379

Phone Application Tab 383

User Settings 385

CHAPTER 47

CHAPTER 48

CHAPTER 49

PART IV

CHAPTER 50

CHAPTER 51

User Preferences Settings 393

Voice Feature Settings 403

Voicemail Notification Settings 407

Troubleshooting in Cisco Business Edition 3000 409

Troubleshooting Overview 411

Troubleshooting Tools 411

Troubleshooting Tips 411

Related Topics 469

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Purpose

Preface

This preface describes the purpose, audience, organization, and conventions of this guide and provides information on how to obtain related documentation.

• Purpose, page xvii

• Audience, page xvii

• Organization, page xvii

• Conventions, page xviii

• Obtaining Documentation and Submitting a Service Request, page xix

• Cisco Product Security Overview, page xix

The Administration Guide for Cisco Business Edition 3000 provides conceptual information about Cisco Business Edition 3000 and its components as well as tips for setting up features by using the Cisco Business Edition 3000 First Time Setup Wizard and the Cisco Business Edition 3000 Administrative Interface.

Audience

The Administration Guide for Cisco Business Edition 3000 provides information for network administrators who are responsible for managing the Cisco Business Edition 3000 system. This guide requires knowledge of telephony and IP networking technology.

Organization

The following table shows the organization of this guide:

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Conventions

Preface

DescriptionPart

Conventions

This document uses the following conventions:

Part 1

Part 2

Part 3

Part 4

Introduction to Cisco Business Edition 3000

Provides an overview of the Cisco Business Edition 3000 system, including the components that you need to use the system; provides an overview of working in the GUIs; provides information on licensing

Configuration Checklists for Cisco Business Edition 3000

Provides information on how to perform common tasks, such as setting up music on hold or configuring shared lines

Field Descriptions for the Graphical User Interfaces

Provides the descriptions for the fields that display in the various GUIs

Troubleshooting in Cisco Business Edition 3000

Provides information on how to troubleshoot your Cisco Business Edition 3000 system

DescriptionConvention

[ x | y | z ]

string

Commands and keywords are in boldface.boldface font

Arguments for which you supply values are in italics.italic font

Elements in square brackets are optional.[ ]

Alternative keywords are grouped in braces and separated by vertical bars.{ x | y | z }

Optional alternative keywords are grouped in brackets and separated by vertical bars.

A nonquoted set of characters. Do not use quotation marks around the string or the string will include the quotation marks.

Terminal sessions and information the system displays are in screen font.screen font

Information you must enter is in boldface screen font.boldface screen font

Arguments for which you supply values are in italic screen font.italic screen font

This pointer highlights an important line of text in an example.——>

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Obtaining Documentation and Submitting a Service Request

DescriptionConvention

Note

Caution

Notes use the following conventions:

Means reader take note. Notes contain helpful suggestions or references to material not covered in the publication.

Tips use the following conventions:

Means the information contains useful tips.Tip

Cautions use the following conventions:

Means reader be careful. In this situation, you might do something that could result in equipment damage or loss of data.

The symbol ^ represents the key labeled Control - for example, the key combination ^D in a screen display means hold down the Control key while you press the D key.

Nonprinting characters, such as passwords, are in angle brackets.< >

Warnings use the following conventions:

Warning

This warning symbol means danger. You are in a situation that could cause bodily injury. Before you work on any equipment, you must be aware of the hazards involved with electrical circuitry and familiar with standard practices for preventing accidents.

Obtaining Documentation and Submitting a Service Request

For information on obtaining documentation, submitting a service request, and gathering additional information, see the monthly What’s New in Cisco Product Documentation, which also lists all new and revised Cisco technical documentation, at:

http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html

Subscribe to the What’s New in Cisco Product Documentation as a Really Simple Syndication (RSS) feed and set content to be delivered directly to your desktop using a reader application. The RSS feeds are a free service and Cisco currently supports RSS Version 2.0.

Cisco Product Security Overview

This product contains cryptographic features and is subject to United States and local country laws governing import, export, transfer and use. Delivery of Cisco cryptographic products does not imply third-party authority

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Cisco Product Security Overview

to import, export, distribute or use encryption. Importers, exporters, distributors and users are responsible for compliance with U.S. and local country laws. By using this product you agree to comply with applicable laws and regulations. If you are unable to comply with U.S. and local laws, return this product immediately.

Further information regarding U.S. export regulations may be found at http://www.access.gpo.gov/bis/ear/

ear_data.html.

Preface

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PART I

Introduction to Cisco Business Edition 3000

• Overview of Cisco Business Edition 3000, page 3

• Frequently Asked Questions, page 55

• Working with the Cisco-Provided .xls Data Configuration File, page 75

• Cisco User Connect Licensing, page 95

• Phone Features, page 107

CHAPTER 1

Overview of Cisco Business Edition 3000

This chapter contains information on the following topics:

• Benefits of Deploying Cisco Business Edition 3000, page 3

• Components of the Cisco Business Edition 3000 System, page 3

• Common Configuration Concepts in Cisco Business Edition 3000, page 35

• Example of Typical Deployment Model, page 53

Benefits of Deploying Cisco Business Edition 3000

Cisco Business Edition 3000, a system under the Cisco Unified Communications family of products, provides an IP telephony solution that enables:

• Easy setup of deployments

• Easy provisioning of users, phones, lines, and phone features

• Easy monitoring and troubleshooting

• Easy maintenance of your system (simplified backups and simplified restores)

The Cisco Business Edition 3000 software is preinstalled on the server so that you do not have to perform a software installation to get your server up and running. Deployment of the Cisco Business Edition 3000 server, phones, and the gateway across an IP network provides a distributed, virtual telephony network. Quality of service is maintained across constricted WAN links, Internet, or VPN connections.

Your Cisco Business Edition 3000 system is designed to support up to 300 users and 400 phones. Supplementary and enhanced services such as hold, transfer, forward, conference, multiple-line appearances, speed dials, last-number redial, and other features extend to the phones.

Web-browser interfaces allow configuration of the system. These interfaces also provide access to online help.

Components of the Cisco Business Edition 3000 System

Your Cisco Business Edition 3000 system consists of the following components:

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Components of the Cisco Business Edition 3000 System

• The Cisco Business Edition 3000 Server, on page 4

• USB Support, on page 5

• Cisco-Provided .xls Data Configuration File, on page 7

• Phones, on page 8

• Attendant Console, on page 9

• Video Support, on page 9

• Voicemail, on page 10

• Auto Attendant, on page 13

• Gateway, on page 15

• SPA8800 Gateway, on page 18

• SIP Trunking, on page 26

• E1 R2 Connections, on page 28

• Connection Pack, on page 28

• Connection Groups, on page 31

• Best Practices for Using DHCP for Acquiring IP Addresses, on page 32

• DNS and Hostname Resolution, on page 33

• SFTP Server, on page 33

• Support for Computer Telephony Integration, on page 34

• Support for Voicemail with Email Integration, on page 34

The Cisco Business Edition 3000 Server

Cisco Business Edition 3000 is installed for you on a standalone Cisco MCS 7890-C1. When you plug in the server, the Cisco Business Edition 3000 software is installed and ready for use. Cisco Unified Communications Manager, an internal component of the Cisco Business Edition 3000 software that provides call processing for your system, resides on the Cisco Business Edition 3000 server. Cisco Unity Connection, an internal component of the Cisco Business Edition 3000 software that provides voicemail support for your system, also resides on the Cisco Business Edition 3000 server. The Cisco Business Edition 3000 server also contains the database where your configuration records are stored. Internal services that are part of the Cisco Business Edition 3000 software allow you to troubleshoot, monitor, and perform maintenance tasks, such as backups and upgrades.

The Cisco Business Edition 3000 server must use a static IP address.Tip

Because you use web-browsable graphical user interfaces (GUIs) for configuration, monitoring, and troubleshooting, you need not connect a keyboard and mouse to the Cisco Business Edition 3000 server. The following graphical user interfaces (GUIs) exist on the server so that you can perform tasks to support your system:

Cisco Business Edition 3000 First Time Setup Wizard

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Components of the Cisco Business Edition 3000 System

The Cisco Business Edition 3000 First Time Setup Wizard guides you through the deployment steps that are necessary to complete an initial configuration. From this wizard, an administrator can select the automatic option that requires data to be uploaded through a Cisco-provided .xls data configuration file. Also, an administrator can manually configure settings by moving throughout the wizard. The Cisco Business Edition 3000 First Time Setup Wizard supports forward and back capability through Back and Next buttons that display on every page of the wizard.

If you click Next throughout the wizard without updating any of the settings, your system uses the default

Tip

settings.

Cisco Business Edition 3000 Administrative Interface

After you complete the Cisco Business Edition 3000 First Time Setup Wizard, the next time that you log in to the server, you can access the Cisco Business Edition 3000 Administrative Interface. The Cisco Business Edition 3000 Administrative Interface allows you to perform the tasks that are described in this chapter. For example, in this GUI, you can monitor and troubleshoot the system, add, edit, delete configuration data, such as phones, users, sites, and so on, and perform maintenance tasks, such as backups, restorations, upgrades, add and view licenses.

The Cisco Business Edition 3000 Administrative Interface uses a three-section layout, which consists of a top-level header, navigation menus that display on the left of the page that expand and collapse to display individual menu options, and a content section that displays on the right of the page where you can view, add, update, and delete data.

When you click an arrow next to a navigation menu, the navigation section displays the items that belongs to the navigation menu. To display the contents of an item in the navigation menu, click the item. The contents of that item display on the right side of the GUI.

Cisco Business Edition 3000 User Preferences Interface

USB Support

When users that exist in the Cisco Business Edition 3000 Administrative Interface log in to the Cisco Business Edition 3000 User Preferences Interface, a web page displays where the user can manage user preferences for phone features; for example, the user can update Reach Me Anywhere, call forwarding, speed dials, the phone PIN for Cisco Extension Mobility, and the password for the Cisco Business Edition 3000 User Preferences Interface. In addition, the user can use Cisco Web Dialer to place a call to an extension in the corporate directory.

Users can manage their user preferences settings for phone features by selecting check boxes and entering the appropriate information in the provided fields. Each user accesses his own Cisco Business Edition 3000 User Preferences Interface page, and this page is not shared by users.

Most settings that display in the Cisco Business Edition 3000 User Preferences Interface are dynamic; the settings display only if the user is allowed to use the feature (as configured by you, the system administrator). For example, if you do not enable Reach Me Anywhere in the usage profile that is assigned to the user, the user cannot see the Reach Me Anywhere setting in the Cisco Business Edition 3000 User Preferences Interface.

Cisco Business Edition 3000 gives you the option of using USB flash drive or a USB hard disk for the following functionality:

• Updating the network parameters—You can copy the configure.xml file to a USB flash drive to update the network parameters. The temporary network address allows you to log in to the First Time Setup Wizard through a browser. The purpose of the .xls data configuration file is to create temporary network

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Components of the Cisco Business Edition 3000 System

parameters so that they do not have to connect a laptop to the server using a cable, and access the GUIs using default addresses.

Note

After you run the Cisco Business Edition 3000 First Time Setup Wizard, designate a single USB DVD drive key for this function.

• Uploading a Cisco-provided country pack—You copy the Cisco-provided country pack to the USB flash drive and then install the country pack through the Country/Locale page in the Cisco Business Edition 3000 First Time Setup Wizard.

• Uploading the Cisco-provided.xls data configuration file—You can copy the Cisco-provided .xls data configuration file to the USB flash drive and then upload the spreadsheet to the system through the Cisco Business Edition 3000 First Time Setup Wizard.

• Backing Up and Restoring Your Data—You may store your backup tar file to a USB hard disk, and if you must restore you data for any reason, you can access the backup tar file on the USB hard disk to restore the data through the Restore page in the Cisco Business Edition 3000 Administrative Interface.

• Uploading an audio source file for Music On Hold—You can copy the .wav file that you want to use for music on hold to the USB flash drive; after you insert the USB flash drive in the Cisco Business Edition 3000 server, you can upload the file through the Music On Hold page in the Cisco Business Edition 3000 Administrative Interface.

• Uploading Cisco User Connect licenses—Cisco User Connect license allow you to track the users and phones that are in your system. You may use a USB flash drive to upload licenses.

Note

Some operating systems do not allow you to copy an entire file that is larger than 4 GB to the USB flash drive. The system silently copies only 4 GB of the file to the USB flash drive. Hence, Cisco recommends that you use USB flash drives that are formatted as FAT32 in the Cisco Business Edition 3000.

Linux platform supports USB flash drives formatted with FAT32.Note

• Exporting your configured data—By using the Cisco Business Edition 3000 Administrative Interface, you can export all of your configured data to a storage device that is connected to a USB port or to a SFTP server. You may store the exported configuration to a USB flash drive or USB hard disk.

• Using the Cisco Diagnostic Tool—The Cisco Diagnostic Tool allows you to diagnose your system if you cannot access the Cisco Business Edition 3000 Administrative Interface. You copy the diagnose.xml file that is used with the Cisco Diagnostic Tool to a USB flash drive.

Note

Make sure that you designate a USB flash drive just for this purpose. Do not use the USB flash drive for other functions.

Working with the Cisco-Provided .xls Data Configuration File, on page 75

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Using the Cisco Network Configuration USB Flash Drive, on page 128 Troubleshooting When You Cannot Access the Graphical User Interfaces, on page 419

Cisco-Provided .xls Data Configuration File

The data configuration file, which is a Cisco-provided .xls spreadsheet template where you can enter the majority of your configuration data, provides the following support:

• Allows you to plan your configuration before you begin your first day of deployment.

• Allows you to insert users and phones in bulk through the Cisco Business Edition 3000 Administrative Interface after your initial deployment.

To quickly import (add) your configuration data to Cisco Business Edition 3000 after you plug in your Cisco Business Edition 3000 server, you can enter your data and then upload the Cisco-provided .xls data configuration file to the server from a USB flash drive or your desktop when you run the Cisco Business Edition 3000 First Time Setup Wizard. If you upload the file, you bypass the configuration pages in the Cisco Business Edition 3000 First Time Setup Wizard, and the wizard immediately takes you to the Summary page where you can confirm your data.

After the server restarts at the end of the Cisco Business Edition 3000 First Time Setup Wizard, you can log into the Cisco Business Edition 3000 Administrative Interface and verify that you data got added to Cisco Business Edition 3000. If you include user and phone data in the Cisco-provided .xls data configuration file, the Cisco Business Edition 3000 Administrative Interface allows you to import the users and phones and then informs you of import errors for users and phones.

Components of the Cisco Business Edition 3000 System

Tip

Note

If you do not want to upload the Cisco-provided .xls data configuration file when you run the Cisco Business Edition 3000 First Time Setup Wizard, consider entering your data in the file and using it as a guide when you manually enter the information in the GUIs.

For example, during your initial deployment, you inserted 25 users and phones; now, you must insert 25 more users and phones. To accomplish this task, you can modify the Cisco-provided .xls data configuration file that you used for automatic set up during the Cisco Business Edition 3000 First Time Setup Wizard or you can obtain a new Cisco-provided .xls data configuration file and add your new users and phones to that new spreadsheet.

Make sure that you have installed the appropriate country-pack .cop files during the automatic setup of the Cisco Business Edition 3000 First Time Setup Wizard. From Release 8.6(3) onwards, you can localized spreadsheets provided your local browser matches the locale of the spreadsheet being uploaded. The localized spreadsheet contains texts and drop-down fields in the locale that you have chosen from the language drop-down list box.

Be aware that when you download the localized spreadsheet on the Cisco Business Edition 3000, the options in the Advanced Options drop-down menu for various functionalities may remain in English. Only the non-technical texts and the non-reserved strings will be translated to the chosen locale. For example, PRI 4ESS, PRI 5E8, SFTP, CentralSite, and Remote Site remains in English.

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Caution

Phones

Note

Cisco recommends that all users set their supported browsers to the desired locale version that is available in the installed country pack version, so that the text displays as expected.

Do not use the Cisco-provided .xls data configuration file to modify your configuration data. Cisco Business Edition 3000 only supports the Cisco-provided .xls data configuration file for the initial deployment and for bulk insertion (adding) of users and phones after the initial deployment. For example, if you attempt to update existing user and phone information through the Cisco-provided .xls data configuration file, the updates fail.

For More Information

• Working with the Cisco-Provided .xls Data Configuration File, on page 75

Cisco Business Edition 3000 supports a variety of phones that are available through Cisco. If the phone model can support either SIP or SCCP, Cisco Business Edition 3000 uses SIP with the phone. For example, Cisco Unified IP Phone 7937 supports SCCP.

The Cisco Business Edition 3000 server sends a phone-specific configuration file to each phone in your system. (This file is not the same as the Cisco-provided .xls data configuration file that is described in the

Cisco-Provided .xls Data Configuration File, on page 7.) This configuration file contains data that your

phone requires to work; for example, the configuration file specifies whether the phone can use barge, whether phones can use phone applications, and what the locale is for the system.

You can configure the phone for Cisco Business Edition 3000 by using the following methods:

• Through the Cisco-provided .xls data configuration file in the Cisco Business Edition 3000 First Time Setup Wizard (after initial deployment and when server comes up after the reboot)

• Through the Cisco-provided .xls data configuration file in the Cisco Business Edition 3000 Administrative Interface (after initial deployment)

• Under Users/Phones > Phones in the Cisco Business Edition 3000 Administrative Interface (after initial deployment)

Your phone requires an IP address and other network settings to work. For information on how your phone obtains its IP address and other network settings, refer to your phone administration documentation.

For your phone to work, you must install licenses. You cannot add a phone to the system if the appropriate license is not installed and available for use.

All features that are available with Cisco Business Edition 3000 are not supported on all phone models. Before you configure your Cisco Business Edition 3000, determine which features are supported on your phone by obtaining the phone administration documentation that is available with your phone and this version of Cisco Business Edition 3000.

For More Information

• Sites, on page 39 (for information on how phones get associated with a site)

• Best Practices for Using DHCP for Acquiring IP Addresses, on page 32

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• Users, Departments, Phones, and Lines, on page 46

• Cisco User Connect Licensing, on page 95

• Checklists for Users, Departments, Lines, and Phones, on page 139

Attendant Console

Using Cisco Unified IP Phone 8961 as an Attendant Console

Cisco Business Edition 3000 supports the Cisco Unified IP Phone 8961 which, can be used as an attendant console when a Cisco Unified IP Color Key Expansion Module (KEM) is attached to the phone. For information on connecting a KEM, see Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.5 (SIP).

The addition of the KEM expands the number of buttons that are available to the Cisco Unified IP Phone 8961 to 41 buttons for use as an attendant console. This provides the user with up to 40 buttons that can be used as speed dials, line buttons, or other features as required.

Using Cisco Unified IP Phone 7962, 7965, and 7975 as an Attendant Console

Cisco Business Edition 3000 supports the Cisco Unified IP Phone 7962, 7965, and 7975 which, can be used as an attendant console when a Cisco Unified IP Phone Expansion Module 7915 or Cisco Unified IP Phone Expansion Module 7916 is attached to the phone. For information on connecting a Key Expansion Module (KEM), see Cisco Unified IP Phone Expansion Module 7915 and Cisco Unified IP Phone Expansion Module 7916 .

The addition of the KEM expands the number of buttons that are available to the Cisco Unified IP Phone 7962, 7965, and 7975 by 48 buttons when two Key Expansion Modules are added for use as an attendant console. This provides the user with extra buttons that can be used as speed dials, line buttons, or other features as required.

Components of the Cisco Business Edition 3000 System

Configuring the Key Expansion Module

The system administrator uses the Usage Profile of the Cisco Business Edition 3000 Administrative Interface to set up a usage profile for an attendant console. Using the Phone Button Template, the administrator can configure the buttons that are available when one or two KEMs are attached to the phone.

Button number 1 is automatically designated as a line by the system because button number 1 is used to correlate the phone and user when the user extension is assigned to line 1 on the phone. You cannot update Line Button 1.

The Phone Button Template is automatically provisioned with speed dials for the buttons that are available. The system administrator can use the Phone Button Template to change the function of the buttons that are available.

During migration all speed-dial details are saved and migrated to the new system.

For more information about configuring the Usage Profile, see Usage Profiles Settings, on page 373 .

Video Support

Cisco Business Edition 3000 supports point-to-point video calls between two video-capable, nonteleworker phones (for example, Cisco Unified IP Phones 8941 and 8945) within the same site or when calling between

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Components of the Cisco Business Edition 3000 System

sites that are configured with network interfaces of at least T1 capacity or larger and with video services between sites enabled.

Note

Caution

Voicemail

Point-to-point video is not supported within the teleworker site or between the teleworker site and any other site that is connected to the teleworker site.

Cisco Business Edition 3000 does not support video conferencing.Note

The number of video calls is expected to be small. Because, bandwidth is usually limited between sites, the system does not reserve video bandwidth for infrequent video calls so that this bandwidth can be used for the audio-only calls. Thus, if a large number of video calls are made (relative to the number of video calls between sites as shown on the sites page), audio and video quality can suffer between the sites. If you encounter poor quality due to a large number of video calls, you may find it necessary to disable video to and from that particular site.

The system administrator accesses System Settings > Sites on the Cisco Business Edition 3000 Administrative Interface to configure the system for point-to-point video.

For more information, see Sites, on page 39 .

Cisco Unity Connection, an internal component of the Cisco Business Edition 3000 software that provides voicemail support for your system, resides on the Cisco Business Edition 3000 server. With Cisco Business Edition 3000, users can perform the following tasks:

• Call into the voice messaging system

• Send voice messages by using the phone keypad

• Check voice messages by using the phone keypad

• Reply to voice messages by using the phone keypad

• Forward voice messages by using the phone keypad

• Manage receipts by using the phone keypad— Receipts indicate when a voice message was played by an intended recipient, when it was received by the intended recipient, and if it was received by the intended recipient.

• Divert an incoming call to voicemail

• Notify new voicemail through email

Voicemail support requires the use of voicemail licenses. You must install one Voicemail license for each

Tip

user that requires voicemail.

Cisco Business Edition 3000 shares a single pilot extension for both Voicemail and Auto Attendant features.

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+ 466 hidden pages

Cisco IE-3000-8TC, Business Edition 3000 Administration Manual

Specifications and Main Features

Frequently Asked Questions

User Manual