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Cisco Business Edition 6000 Documentation Guide
First Published: November 07, 2013
Americas Headquarters
Cisco Systems, Inc.
170 West Tasman Drive
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USA
http://www.cisco.com
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800 553-NETS (6387)
Fax: 408 527-0883
Text Part Number: OL-30692-01
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THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS MANUAL ARE SUBJECT TO CHANGE WITHOUT NOTICE. ALL STATEMENTS,
INFORMATION, AND RECOMMENDATIONS IN THIS MANUAL ARE BELIEVED TO BE ACCURATE BUT ARE PRESENTED WITHOUT WARRANTY OF ANY KIND,
EXPRESS OR IMPLIED. USERS MUST TAKE FULL RESPONSIBILITY FOR THEIR APPLICATION OF ANY PRODUCTS.
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THE PRODUCT AND ARE INCORPORATED HEREIN BY THIS REFERENCE. IF YOU ARE UNABLE TO LOCATE THE SOFTWARE LICENSE OR LIMITED WARRANTY,
CONTACT YOUR CISCO REPRESENTATIVE FOR A COPY.
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Any Internet Protocol (IP) addresses and phone numbers used in this document are not intended to be actual addresses and phone numbers. Any examples, command display output, network
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relationship between Cisco and any other company. (1110R)
©
2013 Cisco Systems, Inc. All rights reserved.
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CONTENTS
CHAPTER 1
CHAPTER 2
CHAPTER 3
CHAPTER 4
Software Downloads 1
Cisco Business Edition 6000, Release 9.1(2) 1
Cisco Business Edition 6000, Release 9.0 3
Cisco Business Edition 6000, Release 8.6 4
Reference Guides 7
Cisco Business Edition 6000 7
Install and Upgrade Guides 11
Cisco Business Edition 6000, Release 9.1(2) 11
Cisco Business Edition 6000, Release 9.0 13
Cisco Business Edition 6000, Release 8.6 15
Other guides 16
Training Resources 17
Recommended certifications 17
Recommended learning 17
Virtualization training 17
Partner education center 18
Cisco Business Edition 6000 Documentation Guide
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Contents
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CHAPTER 1
Software Downloads
Cisco Business Edition 6000, Release 9.1(2), page 1
•
Cisco Business Edition 6000, Release 9.0, page 3
•
Cisco Business Edition 6000, Release 8.6, page 4
•
Cisco Business Edition 6000, Release 9.1(2)
Available Software TypesProduct
Cisco Prime Collaboration Release 9.5
Cisco Unified Communications Manager Release 9.1
Prime Collaboration Patches
•
Prime Collaboration Software
•
Recovery Software
•
SIP Normalization and Transparency Scripts
•
Unified Communications Manager /
•
CallManager / Cisco Unity Connection Utilities
Unified Communications Manager / Cisco Unity
•
Connection Time Zone Updates
Unified Communications Manager / Cisco Unity
•
Connection Updates
Unified Communications Manager Virtual
•
Machine Templates
Unified Communications Manager/CallManager
•
Device Packages
Unified Communications Manager/CallManager
•
Locale Installer
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Cisco Business Edition 6000, Release 9.1(2)
Software Downloads
Available Software TypesProduct
Cisco Unified Communications Manager IM and
Presence Service Release 9.1
Cisco Unity Connection Release 9.1
Cisco Unified Contact Center Express Release 9.0
Unified Presence Locale Installer
•
Unified Presence OVA Templates
•
Unified Presence Server (CUP) Updates
•
Recovery Software
•
Unified Communications Manager /
•
CallManager / Cisco Unity Connection Utilities
Unified Communications Manager / Cisco Unity
•
Connection Time Zone Updates
Unified Communications Manager / Cisco Unity
•
Connection Updates
Unity Connection Locale Installer
•
Customer Response Solution Software
•
Unified Contact Center Express Virtual Machine
•
Templates
Windows to Linux Upgrade Tool
•
Cisco Emergency Responder Release 9.0
Release 7.2
Cisco Unified Attendant Consoles
Emergency Responder Updates
•
Emergency Responder Virtual Machine
•
Templates
TelePresence SoftwareCisco TelePresence Video Communication Server
Cisco Unified Attendant Console Business
•
Edition
Cisco Unified Attendant Console Compact
•
Edition
Cisco Unified Attendant Console Department
•
Edition
Cisco Unified Attendant Console Enterprise
•
Edition
Cisco Unified Attendant Console Premium
•
Edition
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Software Downloads
Cisco Business Edition 6000, Release 9.0
Available Software TypesProduct
Cisco Paging Server
•
•
Cisco Business Edition 6000, Release 9.0
Available Software TypesProduct
Cisco Prime Collaboration Release 9.0
Cisco Unified Communications Manager Release 9.0
•
•
•
•
•
•
Cisco Paging Server 8.4(1) Bootable OVA
Cisco Paging Server deb file to upgrade from
v8.3 to v8.4
Prime Collaboration Patches
Prime Collaboration Software
Recovery Software
SIP Normalization and Transparency Scripts
Unified Communications Manager /
CallManager / Cisco Unity Connection Utilities
Unified Communications Manager / Cisco Unity
Connection Time Zone Updates
Cisco Unified Communications Manager IM and
Presence Service Release 9.0
Cisco Unity Connection Release 9.0
Unified Communications Manager / Cisco Unity
•
Connection Updates
Unified Communications Manager Virtual
•
Machine Templates
Unified Communications Manager/CallManager
•
Device Packages
Unified Communications Manager/CallManager
•
Locale Installer
Unified Presence Locale Installer
•
Unified Presence OVA Templates
•
Unified Presence Server (CUP) Updates
•
Recovery Software
•
Unified Communications Manager /
•
CallManager / Cisco Unity Connection Utilities
Unity Connection Locale Installer
•
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Cisco Business Edition 6000, Release 8.6
Software Downloads
Available Software TypesProduct
Cisco Unified Contact Center Express Release 9.0
Cisco Emergency Responder Release 9.0
7.2
•
•
•
•
•
TelePresence SoftwareCisco TelePresence Video Communication Server
Cisco Business Edition 6000, Release 8.6
Available Software TypesProduct
Cisco Unified Communications Manager Release
8.6(1)
•
•
Customer Response Solution Software
Unified Contact Center Express Virtual Machine
Templates
Windows to Linux Upgrade Tool
Emergency Responder Updates
Emergency Responder Virtual Machine
Templates
Intercompany Media Software
Recovery Software
SIP Normalization and Transparency Scripts
•
Unified Communications Manager /
•
CallManager / Cisco Unity Connection Utilities
Unified Communications Manager / Cisco Unity
•
Connection Time Zone Updates
Unified Communications Manager / Cisco Unity
•
Connection Updates
Unified Communications Manager Virtual
•
Machine Templates
Unified Communications Manager/CallManager
•
Device Packages
Unified Communications Manager/CallManager
•
Locale Installer
Voice Log Translator (VLT) Software
•
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Software Downloads
Cisco Business Edition 6000, Release 8.6
Available Software TypesProduct
Cisco Unified Presence Release 8.6
Cisco Unity Connection Release 8.x
Cisco Unified Contact Center Express Release 8.5(1)
Unified Presence Locale Installer
•
Unified Presence OVA Templates
•
Unified Presence Server (CUP) Updates
•
Recovery Software
•
Unified Communications Manager /
•
CallManager / Cisco Unity Connection Utilities
Unified Communications Manager / Cisco Unity
•
Connection Time Zone Updates
Unified Communications Manager / Cisco Unity
•
Connection Updates
Unity Connection Locale Installer
•
Customer Response Solution Software
•
Unified Contact Center Express Virtual Machine
•
Templates
Windows to Linux Upgrade Tool
•
Cisco Emergency Responder Release 8.6
Emergency Responder Updates
•
Emergency Responder Virtual Machine
•
Templates
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Cisco Business Edition 6000, Release 8.6
Software Downloads
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Reference Guides
Cisco Business Edition 6000, page 7
•
Cisco Business Edition 6000
Cisco Validated Designs for Collaboration: These guides provide the framework for systems design based on
common use cases or current engineering system priorities. Cisco engineers have tested and documented each
CVD in order to help ensure faster, more reliable, and more predictable deployment.
Cisco Collaboration 9.x Solution Reference Network Designs (SRND) : This document provides design
considerations and guidelines for deploying Cisco Unified Communications and Collaboration solutions,
including Cisco Unified Communications Manager 9.x, Cisco TelePresence Video Communication Server,
and other components of a Cisco Unified Communications and Collaboration System.
CHAPTER 2
DocumentationProduct
Cisco Prime Collaboration, Release 9.0
Cisco Prime Collaboration Administration Guide: Use
•
this document for the configuration, provisioning,
inventory, and maintenance of infrastructure-based,
real-time collaboration services such as video
(TelePresence) and telephony (VoIP), including
endpoints, management servers, and service-specific
network devices
Cisco Prime Collaboration Documentation Overview:
•
This document describes the various documents that
comprise the Prime Collaboration, Release 9.0
documentation set.
Technical Support Documents: For all other application
•
specific documentation.
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Cisco Business Edition 6000
Reference Guides
DocumentationProduct
Cisco Unified Communications Manager,
Release 9.1(1)
Cisco Unified Communications Manager
IM and Presence Service, Release 9.1(1)
Cisco Unified Communications Manager
•
Administration Guide: This document provides
instructions for administering the Cisco Unified
Communications Manager system. This document
includes descriptions of procedural tasks that you
complete by using Cisco Unified Communications
Manager Administration.
Cisco Unified Communications Manager
•
Documentation Guide: The Cisco Unified
Communications Manager Documentation Guide
describes the various documents that comprise the Cisco
Unified Communications Manager 9.1(1)
documentation set. The guide contains URLs that link
directly to these documents.
Technical Support Documents: This site lists all other
•
application-specific documentation.
Cisco Unified Communications Manager IM and
•
Presence Service Deployment Guide: This document
describes how to deploy and configure IM and Presence
Service, Cisco client applications such as Cisco Unified
Personal Communicator, and third-party client
applications.
Cisco Jabber for Everyone Quick Start Guide: The
•
Jabber for Everyone Quick Start Guide provides a
solution-level overview of the Cisco Jabber for
Everyone offer as well as a quick-start guide to
deployment, from core functionality to advanced
features.
· Cisco Unified Communications Manager IM and
•
Presence Service Documentation Guide: The
documentation for the IM and Presence Service Release
9.1 is listed with the Cisco Unified Communications
Manager Release 9.1 documentation. Click the link to
be redirected.
· Technical Support Documents: This site lists all other
•
application-specific documentation.
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Reference Guides
Cisco Business Edition 6000
DocumentationProduct
Cisco Unity Connection, Release 9.1(1)
Cisco Unified Contact Center Express,
Release 9.0
Cisco Unity Connection System Administration Guide:
•
This document contains information and instructions
for creating a call management plan by using call
routing, restriction tables, and call handlers; for
customizing the Cisco Unity Connection conversation;
for handling messages and distribution lists; for
managing audio formats; for managing user passwords
and PINs; for managing the phone system integration;
for setting up system transfers; for configuring IMAP
settings; for managing partitions and search spaces.
Cisco Unity Connection Documentation Guide: This
•
document describes the pieces that make up the Cisco
Unity Connection 9.x documentation set, such as
General information, Design, Install and Upgrade,
Configure.
Technical Support Documents: This site lists all other
•
application-specific documentation.
Cisco Unified Contact Center Express Administration
•
Guide: Cisco Unified Contact Center Express, a member
of the Cisco Unified Communications family of
products, manages customer voice contact centers for
departments, branches, or small to medium-size
companies planning to deploy an entry-level or
mid-market contact center solution. This document
provides instructions for using the administration web
interface to provision the subsystems of the Unified
Contact Center Express package and to configure
Unified Contact Center Express applications.
Cisco Unified Contact Center Express Resource Card:
•
This document lists all the useful resources for Cisco
Unified Contact Center, Release 9.0(1).
Technical Support Documents: For all other application
•
specific documentation.
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Cisco Business Edition 6000
Reference Guides
DocumentationProduct
Cisco Video Communication Server
Cisco Emergency Responder, Release 9.0
Cisco TelePresence Video Communication Server
•
Administrator Guide: This Administrator Guide is
provided to help you make the best use of your VCS.
The Administrator Guide has been divided into several
sections, providing conceptual, configuration and
reference information about the various features and
capabilities of the VCS.
Cisco TelePresence VCS Virtual Machine Deployment
•
Guide: This deployment guide specifies the VM
platform requirements for VCS, how to load the VCS
ova installation file, how to install a VM and how to
troubleshoot the system, when there are issues.
Technical Support Documents: For all other application
•
specific documentation.
Cisco Emergency Responder 9.0 Administration Guide:
•
This document provides you with the required
information to install, configure, manage, and use Cisco
Emergency Responder (Emergency Responder).
Technical Support Documents: For all other application
•
specific documentation.
Cisco Unified Attendant Consoles, Release
9.1(1)
InformaCast Basic Paging
• Cisco Unified Attendant Console Business/Department
Edition Web Admin and Installation Guide: This
document describes how to install and configure Cisco
Unified Attendant Console Business/Department
Edition (CUACBE/CUACDE)–its databases,
connections to Cisco Unified Communications
Manager, and its system and user settings–using the
Cisco Unified Attendant Admin web application.
Technical Support Documents: For all other application
•
specific documentation.
InformaCast Virtual Appliance Basic Paging: This document
is written with two audiences in mind: the administrators and
users of InformaCast. There are also two releases of this
document: one for environments using Basic InformaCast
functionality and another for Advanced InformaCast
functionality. Please make sure you have the correct release
by looking at the environment type that is printed at the
bottom of every page.
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CHAPTER 3
Install and Upgrade Guides
Cisco Business Edition 6000, Release 9.1(2), page 11
•
Cisco Business Edition 6000, Release 9.0, page 13
•
Cisco Business Edition 6000, Release 8.6, page 15
•
Other guides, page 16
•
Cisco Business Edition 6000, Release 9.1(2)
Cisco Business Edition 6000 Co-residency Policy Requirements
•
Cisco Business Edition 6000 Quick Start Guide
•
Installation Guide for Cisco Business Edition 6000, Release 9.1(2)
•
Cisco Prime Collaboration, Release
9.5
Enterprise License Manager, Release
9.1(2)
Cisco Prime Collaboration Quick Start Guide: This document
•
explains how to install Cisco Prime Collaboration on
virtualized servers.
Cisco Prime Collaboration Provisioning Guide: This document
•
explains how to manages IP communication services in an
integrated IP telephony, voicemail, and unified messaging
environment.
Enterprise License Manager User Guide: This document provides
instructions on how to install, set up, and use Enterprise License
Manager.
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Cisco Business Edition 6000, Release 9.1(2)
Install and Upgrade Guides
Cisco Unified Communications
Manager, Release 9.1(1)
Cisco Unified Communications
Manager IM and Presence Service,
Release 9.1(1)
Cisco Unity Connection, Release 9.x
Installing Cisco Unified Communications Manager, Release
•
9.1(1): This document describes how to install Cisco Unified
Communications Manager.
Upgrade Guide for Cisco Unified Communications Manager,
•
Release 9.1(1): This document describes how to upgrade Cisco
Unified Communications Manager.
Installing Cisco Unified Communications Manager IM and
•
Presence Service, Release 9.1(1): This document describes
how to install Cisco IM and Presence Service.
Upgrade Guide for Cisco Unified Communications Manager
•
IM and Presence Service, Release 9.1(1): This document
describes how to upgrade Cisco IM and Presence Service.
Installation Guide for Cisco Unity Connection Release 9.x:
•
This document contains information and instructions for
installing the operating system and Cisco Unity Connection
on the server.
Upgrade Guide for Cisco Unity Connection Release 9.x: This
•
document contains information and instructions for upgrading
Cisco Unity Connection software, migrating to Connection,
adding Connection languages, replacing Connection servers,
creating or changing a Connection cluster, renaming or
changing the IP addresses of Connection servers, and renaming
Connection servers.
Cisco Contact Center Express,
Release 9.0.2
Cisco Video Communications Server,
Release 7.2
Install and Upgrade Guide for Cisco Unified Contact Center
•
Express, Release 9.0(2): This document explains how to install
Cisco Unified Contact Center Express on a single node
deployment or two-node high availability deployment in a
cluster environment.
Cisco TelePresence Deployment Guide for VCS, Release 7.2:
•
This guide specifies the virthaul machine platform
requirements for VCS, how to load the .OVA file and install
a virtual machine.
Deployment Guide for Cisco Unified Communications
•
Manager with Cisco VCS: This deployment guide provides
guidelines on how to configure the Cisco TelePresence Video
Communication Server Release 7.2 and Cisco Unified
Communications Manager Releases 8.6.x and 9.x to interwork
through a SIP trunk.
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Install and Upgrade Guides
Cisco Business Edition 6000, Release 9.0
Cisco Emergency Responder
Administration Guide for Cisco Emergency Responder,
•
Release 9.0: This document provides you with the required
information to install, configure, manage, and use Cisco
Emergency Responder.
Cisco Business Edition 6000, Release 9.0
Migrating from Cisco Prime Unified Provisioning Manager 9.0 Business Edition to Prime Collaboration 9.0
Provisioning
Cisco Prime Collaboration, Release 9.0
•
•
Cisco Prime Collaboration Quick Start Guide
9.0: This document explains how to install Cisco
Prime Collaboration (Prime Collaboration) on
virtualized servers.
Cisco Prime Collaboration Provisioning Guide
9.0: This document explains how to manages
IP communication services in an integrated IP
telephony, voicemail, and unified messaging
environment.
Cisco Unified Communications Manager, Release
9.0
Cisco Unified Communications Manager IM and
Presence Service, Release 9.0
Installing Cisco Unified Communications
•
Manager, Release 9.0(1): This document
describes how to install Cisco Unified
Communications Manager.
Upgrade Guide for Cisco Unified
•
Communications Manager, Release 9.0(1): This
document describes how to upgrade Cisco
Unified Communications Manager.
Installing Cisco Unified Communications
•
Manager IM and Presence Service, Release
9.0(1): This document describes how to install
IM and Presence Service.
Upgrade Guide for Cisco Unified
•
Communications Manager IM and Presence,
Release 9.0(1): This document describes how
to upgrade IM and Presence Service.
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Cisco Business Edition 6000, Release 9.0
Install and Upgrade Guides
Cisco Unity Connection, Release 9.x
Cisco Unified Contact Center Express, Release
9.0(1)
Installation Guide for Cisco Unity Connection
•
Release 9.x: This document contains
information and instructions for installing the
operating system and Cisco Unity Connection
on the server.
Upgrade Guide for Cisco Unity Connection
•
Release 9.x: This document contains
information and instructions for upgrading Cisco
Unity Connection software, migrating to
Connection, adding Connection languages,
replacing Connection servers, creating or
changing a Connection cluster, renaming or
changing the IP addresses of Connection
servers, and for renaming Connection servers.
Installation Guide for Cisco Unified Contact
•
Center Express, Release 9.0(1): This document
explains how to install Cisco Unified Contact
Center Express on a single node deployment or
two-node high availability deployment in a
cluster environment.
Upgrade Guide for Cisco Unified Contact
•
Center Express, Release 9.0(1): This document
describes how to upgrade to Cisco Unified
Contact Center Express.
Cisco Video Communications Server
Cisco Emergency Responder
Cisco TelePresence Deployment Guide for VCS,
Release 7.1: This deployment guide specifies the VM
platform requirements for VCS, how to load .OVA
file and install a VM
Administration Guide for Cisco Emergency
Responder, Release 9.0: This document provides you
with the required information to install, configure,
manage, and use Cisco Emergency Responder.
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Install and Upgrade Guides
Cisco Business Edition 6000, Release 8.6
Cisco Business Edition 6000, Release 8.6
Cisco Unified Communications Manager, Release
8.6(1)
Cisco Unified Presence, Release 8.6
Cisco Unity Connection, Release 8.x
Installing Cisco Unified Communications
•
Manager, Release 8.6(1): This document
describes how to install Cisco Unified
Communications Manager.
Upgrading to Cisco Unified Communications
•
Manager, Release 8.6(1): This document
describes how to upgrade Cisco Unified
Communications Manager.
Installation Guide for Cisco Unified Presence,
•
Release 8.6(1): This document describes how
to install IM and Presence Service.
Upgrade Guide for Cisco Unified Presence,
•
Release 8.6(1): This document describes how
to upgrade IM and Presence Service.
Installation Guide for Cisco Unity Connection
•
Release 8.x: This document contains
information and instructions for installing the
operating system and Cisco Unity Connection
on the server.
Cisco Unified Contact Center Express, Release
8.5(1)(1)
Upgrade Guide for Cisco Unity Connection
•
Release 8.x: This document contains
information and instructions for upgrading Cisco
Unity Connection software, migrating to
Connection, adding Connection languages,
replacing Connection servers, creating or
changing a Connection cluster, renaming or
changing the IP addresses of Connection
servers, and for renaming Connection servers.
Installation Guide for Cisco Unified Contact
•
Center Express, Release 8.5(1): This document
explains how to install Cisco Unified Contact
Center Express on a single node deployment or
two-node high availability deployment in a
cluster environment.
Upgrade Guide for Cisco Unified Contact
•
Center Express, Release 8.5(1): This document
describes how to upgrade to Cisco Unified
Contact Center Express.
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Other guides
Install and Upgrade Guides
Cisco Emergency Responder
Other guides
Administration Guide for Cisco Emergency
Responder, Release 8.6: This document provides you
with the required information to install, configure,
manage, and use Cisco Emergency Responder.
Install and Upgrade Guides for Cisco Unified Attendant Console
•
Migrating from Cisco Prime Unified Provisioning Manager 8.6 Business Edition to Prime Collaboration
•
9.0 Provisioning
Cisco Unified Communications Manager on virtualized servers
•
Cisco Intercompany Media Engine Installation and Configuration Guide, Release 9.0(1)
•
Supported System Capacities
•
Cisco Unified Communications Answer File Generator
•
How to Use the AFG with the Virtual Floppy Drive
•
Unified Communications in a Virtualized Environment
•
UC Virtualization Supported Hardware
•
Unified Communications VMware Requirements
•
Unified Communications Sizing Tool
•
• Cisco Business Edition 6000 OVA/OVF Templates
Unified Communications Virtualization Sizing Guidelines
•
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Training Resources
Recommended certifications, page 17
•
Recommended learning, page 17
•
Virtualization training, page 17
•
Partner education center, page 18
•
Recommended certifications
Cisco offers a number of industry leading certifications to validate the skills and experience required to install
and operate Cisco Business Edition 6000 collaboration solutions.
Associate Level Certification (CCNA Voice)
Professional Level Certification (CCNP Voice)
CHAPTER 4
Recommended learning
Cisco offers a variety of online and instructor led learning to prepare for certification and Cisco Business
Edition 6000 deployment and operation.
Introducing Cisco Voice and Unified Communications Administration (ICOMM)
Implementing Cisco Voice Communications and QoS (CVOICE)
Implementing Cisco Unified Communications Manager, Part 1 (CIPT1)
Integrating Cisco Unified Communications Applications (CAPPS) Prerequisites
Telepresence Video Field Engineer for Express (PATVFEE v1.0) Training
Deploying Cisco Unified Contact Center Express (UCCXD)
Virtualization training
Virtualization training is available directly from the hypervisor vendor and their learning partners.
Cisco Business Edition 6000 Documentation Guide
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Partner education center
VMware education portal
VMware vSphere: Install Configure, Manage [V5.0]
VMware vSphere: Install Configure, Manage [V5.1]
Partner education center
Offers Cisco registered partners a vast repository of high-quality on-demand and instructor led training that
may be used to achieve specialization, certification, and a greater understanding of Cisco solutions.
For Partners: Partner Education Center (PEC)
Training Resources
Cisco Business Edition 6000 Documentation Guide
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