Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 8.5 (SIP) 1
Your Phone
This chapter describes the features of the Cisco Unified IP Phones 8961, 9951, and 9971.
Cisco Unified IP Phone 8961
The Cisco Unified IP Phone 8961 provides these features:
• Phone connections
• Footstand
• Phone-display viewing angle
• Buttons and hardware
• Phone screen
• Power-save mode
• Handset rest
Phone Connections
Your system administrator can help you connect your phone to the corporate IP telephony network.
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DC adapter port (DC48V)
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Computer port (10/100/1000 PC) connection
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AC-to-DC power supply (optional)
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Handset connection
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AC power wall plug (optional)
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Analog headset connection (headset optional)
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Network port (10/100/1000 SW) with
IEEE 802.3af and 802.3at power enabled
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Anti-theft security lock connector
(lock optional)
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Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 8.5 (SIP) 3
Note Each USB port supports a maximum of five supported and nonsupported devices that are
connected to the phone. Each device connected to the phone is included in the maximum
device count. For example, your phone can support five USB devices (such as three Cisco
Unified IP Color Key Expansion modules, one hub, and one other standard USB device) on
the side port and five additional standard USB devices on the back port. (Many third-party
USB products count as several USB devices.) For more information, see your
system administrator.
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USB port
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Accessory connector, such as for connecting a Cisco Unified
IP Color Key Expansion Module
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Footstand
If your phone is placed on a table or desk, connect the footstand to the back of the phone.
Note Connecting and disconnecting the footstand may require a little more force than you expect.
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Insert the curved connectors into the
lower slots.
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Lift the footstand until the connectors
snap into the upper slots.
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Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 8.5 (SIP) 5
Phone-Display Viewing Angle
The viewing angle of the phone display can be adjusted according to your preference.
Hold the handset and cradle with your left hand, hold the right side of the bezel (to the right of the
display) with your right hand, and then move your hands back and forth in opposite directions to
adjust the angle.
(The Cisco Unified IP Phone 9971 is shown.)
Buttons and Hardware
Your phone provides quick access to your phone lines, features, and call sessions:
• Programmable feature buttons (left side)—Use to view calls on a line or access features such as
speed dial or All Calls. (These buttons are also called feature buttons.)
• Session buttons (right side)—Use to perform tasks such as answering a call, resuming a held call,
or (when not being used for an active call) initiating phone functions such as displaying missed
calls. Each call on your phone is associated with a session button.
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Phone screen Shows information about your phone, including directory number, call
information (for example caller ID, icons for an active call or call on
hold) and available softkeys.
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Session buttons Each corresponds with an active call or a call function. Pressing the
button takes the default action:
• Active calls—Pressing the button takes the default action for an
active call. For example, pressing the session button for a ringing
call answers the call and pressing the button on a held call resumes
the call. Session information, such as caller ID and call duration,
appears on the phone screen next to the session button.
• Call functions—When a session button is not being used for an
active call, it can be used to initiate functions on the phone, as
indicated by the adjacent phone screen icons. For example,
pressing the session button can display missed calls, take the
phone off hook, or dial your voice-messaging system (with a
Voicemail icon).
Color LEDs reflect the call state. LEDs can flash (blink on and off
rapidly), pulse (alternately dim and brighten), or appear solid (glow
without interruption).
• Flashing amber —Ringing call. Pressing this button answers
the call.
• Solid green —May be a connected call or an outgoing call
that is not yet connected. If the call is connected, pressing this
button displays the call details or the participants of a conference
call. If the call is not yet connected, pressing this button ends
the call.
• Pulsing green —Held call. Pressing this button resumes the
held call.
• Solid red —Shared line in-use remotely. Pressing this button
allows you to barge in on the call (if Barge is enabled).
• Pulsing red —Shared line call put on hold remotely. Pressing
this button resumes the held call.
(The positions of the session buttons and feature buttons can be
reversed on phones that use a locale with a right-to-left reading
orientation, such as Hebrew and Arabic.)
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Softkey buttons Allow you to access the softkey options (for the selected call or menu
item) displayed on your phone screen.
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Back button Returns to the previous screen or menu.
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Release button Ends a connected call or session.
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Navigation pad and
Select button
The four-way Navigation pad allows you to scroll through menus,
highlight items, and move within a text input field.
The Select button (center of the Navigation pad) allows you to select a
highlighted item.
The Select button is lit (white) when the phone is in power-save mode.
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Conference button Creates a conference call.
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Hold button Places a connected call on hold.
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Transfer button Transfers a call.
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Keypad Allows you to dial phone numbers, enter letters, and choose menu
items (by entering the item number).
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Speakerphone button Selects the speakerphone as the default audio path and initiates a new
call, picks up an incoming call, or ends a call. During a call, the button
is lit green.
The speakerphone audio path does not change until a new default
audio path is selected (for example, by picking up the handset).
If external speakers are connected, the Speakerphone button selects
them as the default audio path.
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Mute button Toggles the microphone on or off during a call. When the microphone
is muted, the button is lit red.
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Headset button Selects the headset as the default audio path and initiates a new call,
picks up an incoming call, or ends a call. During a call, the button is
lit green.
A headset icon in the phone screen header line indicates the
headset is the default audio path. This audio path does not change
until a new default audio path is selected (for example, by picking up
the handset).
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Volume button Controls the handset, headset, and speakerphone volume (off hook)
and the ringer volume (on hook).
Silences the ringer on the phone if an incoming call is ringing.
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Messages button Auto-dials your voicemail system (varies by system).
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Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 8.5 (SIP) 9
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Applications button Opens/closes the Applications menu. Depending on how your system
administrator sets up the phone, use it to access applications such as
call history, preferences, and phone information.
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Contacts button Opens/closes the Contacts menu. Depending on how your system
administrator sets up the phone, use it to access personal directory,
corporate directory, or call history.
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Phone display Can be positioned to your preferred viewing angle.
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Programmable feature
buttons (also called
feature buttons)
Each corresponds with a phone line, speed dial, and calling feature.
Pressing a button for a phone line displays the active calls for that line.
If you have multiple lines, you may have an All Calls button that
displays a consolidated list of all calls from all lines (oldest at the top).
Then it is recommended that you keep your phone in the All Calls view.
Color LEDs indicate the line state:
• Amber —Ringing call on this line
• Green —Active or held call on this line
• Red —Shared line in-use remotely
(The positions of the session buttons and feature buttons can be
reversed on phones that use a locale with a right-to-left reading
orientation, such as Hebrew and Arabic.)
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Handset with light strip The handset light strip lights up to indicate a ringing call (flashing red)
or a new voice message (steady red).
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Phone Screen
The way that your system administrator set up your phone determines what is displayed on your
phone screen.
Phone with a Single Line
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Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 8.5 (SIP) 11
Phone with Multiple Lines
If you have multiple lines, it is recommended that you use the All Calls button to view all calls on
all lines.
If you handle many calls at one time, it is recommended that you use the Answer button to answer the
oldest incoming call without having to scroll down the call list and select the call.
For more information, see your system administrator.
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Line label Displays the line phone information.
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Header Displays the date and time, and information (such as phone number) about
the selected line.
(If you are on a call and highlight the header instead of a call, the softkeys
that display are the same as those that display when the phone is idle. This
is useful, for example, if you want to access the Forward All or New Call
softkeys while you are on a call.)
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Session button label
(for connected call)
Displays information (such as phone number and duration) about a
connected call on the line.
The timer counts the call duration in minutes and seconds (MM:SS) until
the call exceeds 60 minutes. Then the timer counts hours and minutes
(HH:MM).
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Session button label
(for held call)
Displays information (such as phone number and duration) about a held
call on the line.
Pressing the corresponding session button resumes the held call.
The timer counts the call duration in minutes and seconds (MM:SS) until
the call exceeds 60 minutes. Then the timer counts hours and minutes
(HH:MM).
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New Call icon Indicates you can press the corresponding session button to make a
new call.
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Softkeys Softkey options for the selected (highlighted) call only.
If you select a different call (by pressing a feature button or the Navigation
pad, or by answering a ringing call), the softkey options may change.
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Primary line label Displays information about the primary phone line.
Look for the blue icon on the line label to see which line is selected. In
this case, the primary line is selected, and the information displayed is
for the primary line only.
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Header Displays the date and time, and information (such as phone number)
about the selected line.
(If you are on a call and highlight the header instead of a call, the
softkeys that display are the same as those that display when the phone
is idle. This is useful, for example, if you want to access the Forward
All or New Call softkeys while you are on a call.)
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Session label (with
Connected Call icon)
Displays information (such as call status and duration) about a
connected call associated with the selected line.
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Session labels
(with Held Call icons)
Display information (such as call status and duration) about held calls
associated with the selected line.
Calls are displayed on the right side of the phone screen from the oldest
(at the top) to the newest.
Pressing the session button next to a Held Call icon resumes the held
call for that session.
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Softkeys Softkey options for the selected call only.
If you select a different call (by pressing a feature button or the
Navigation pad, or by answering a ringing call), the softkey options
may change.
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Answer label Displays if your system administrator has assigned the Answer feature
to the programmable feature button.
Pressing this label or the corresponding button answers the oldest
incoming call without having to scroll down the call list and select the
call.
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Speed-dial label Displays if you or your system administrator assigned a speed dial to
the programmable feature button. This is useful if you tend to have
more than five active calls on your phone.
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Nonprimary line labels Display calls and information about nonprimary phone lines.
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All Calls label Displays if the All Calls feature is enabled. Pressing the corresponding
button displays all calls on all lines.
Calls are displayed on the right side of the phone screen from the oldest
(at the top) to the newest.
When you are on a call, pressing All Calls once selects the current call
or the first call on the list; pressing All Calls twice selects the header.
With the header selected, the softkeys that display are the same as those
that display when the phone is idle. This is useful, for example, if you
have multiple calls on your phone and want to access the
New Call softkey.
Using the All Calls feature is recommended highly if you have multiple
lines on your phone.
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Phone Screen Navigation and Item Selection
Task Action Example
Scroll to highlight an item. Press the Navigation pad. Highlight a call from the missed
call list.
Select an item by number. Press the corresponding number
on the keypad.
Press 2 to select the second item
in the Applications menu.
Select an item using the
Select button.
Press the Select button (at the
center of the Navigation pad).
Highlight the Preferences
application and press the
Select button.
Navigate to a submenu.
(A right arrow (>) next to the
menu item indicates that a
submenu exists.)
Highlight the menu item and
press the item number on
the keypad.
Or press the down arrow on the
Navigation pad and then press
the Select button.
Highlight the Network Setup
menu, then press 1 to open
the submenu.
Select a line to use a calling
feature (when the line is idle).
Press the line button.
Indicators of your line
selection include:
• The selected line is
displayed on the phone
screen header.
• Color of the icon (on the
line label) changes to blue.
Press the line button and then
press the Forward All softkey to
forward calls on that line.
Select a line to use a calling
feature (when the line has one or
more active calls).
Press the line button twice.
Indicators of your line
selection include:
• The selected line is
displayed on the phone
screen header.
• Color of the icon (on the
line label) changes to blue.
Press the line button twice and
then press the Forward All
softkey to forward calls on
that line.
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Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 8.5 (SIP) 15
Power-Save Mode
Depending on how your system administrator set up your phone, the phone display may go into a
power-save mode (the phone screen appears blank and the Select button is lit white).
To turn on the phone display, press any button or pick up the handset.
Handset Rest
Your system administrator may have mounted your phone on a wall. With a wall-mounted phone, you
may need to adjust the handset rest to ensure that the receiver does not slip out of the cradle.
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Remove the handset from the cradle and pull the plastic tab from the handset rest.
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Rotate the tab 180 degrees.
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Hold the tab between two fingers, with the corner notches facing you.
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Line up the tab with the slot in the cradle and press the tab evenly into the slot. An extension
protrudes from the top of the rotated tab. Return the handset to the handset rest.
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