Cisco Systems 89450476 Users Manual

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Calling Features

4.Retrieve the call, from any other Cisco Unified IP Phone in your network as follows:

a.Enter the park retrieval prefix.

b.Dial the Directed Call number.

For example, if the park retrieval prefix is “99” and the Directed Call number is “1234,” enter 991234.

If you do not retrieve the call within a certain amount of time (set by your system administrator) you will receive an alert tone, at which time you can:

–Press the Resume softkey to resume the call on your phone.

–Retrieve the call from another phone.

If you fail to retrieve or resume the call within a specified amount of time, the call is directed to another destination (set up by your system administrator), such as voicemail.

Call Pickup

Call Pickup allows you to answer a call that is ringing on a co-worker’s phone by redirecting the call to your phone.

You might use Call Pickup if you share call-handling tasks with co-workers.

There are three ways you can pick up a call:

•Pickup—Allows you to answer a call that is ringing on another phone within your call pickup group.

If multiple calls are available for pick up, your phone picks up the oldest call first (the call that has been ringing for the longest time).

•Group Pickup—Allows you to answer a call on a phone that is outside your call pickup group by:

–Using a group pickup number (provided by your system administrator).

–Dialing the ringing phone’s number.

•Other Pickup—Allows you to answer a call that is ringing on another phone within in your call pickup group or in an associated call pickup group.

Your system administrator sets up the call pickup group you are in, and the call pickup softkeys depending on your call-handling needs and work environment.

You can also monitor and pick up ringing calls using Line Status indicators if your system administrator has set up Line Status indicators on speed-dial buttons for you. Line Status indicators allow you to see if a line associated with a speed-dial button is idle, in-use, in a Do Not Disturb state, or ringing.

Related Topics

Line Status Indicators, page 58

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Answer a Call Using Pickup

1.Press the PickUp button to transfer a ringing call within your pickup group to your phone.

If you have multiple lines and want to pick up the call on a non-primary line, first press the desired line button, then press PickUp.

If your phone supports auto-pickup, you are connected to the call.

2.If the call rings, press the Answer softkey to connect to the call.

Answer a Call Using Group Pickup and a Group Pickup Number

1.Press the Group Pickup button to answer a call on a phone outside your pickup group.

If you have multiple lines and want to pick up the call on another line, first press the desired line button, then press Group Pickup.

2.Enter the group pickup number.

If your phone supports auto-pickup, you are now connected to the call.

3.If the call rings, press the Answer softkey to connect to the call.

Answer a Call Using Group Pickup and a Phone Number

1.Press the Group Pickup button.

If you have multiple lines and want to pick up the call on a non-primary line, first press the desired line button, then press Group Pickup.

2.Enter the number of the phone line with the call that you want to pick up. For example, if the call is ringing on line 12345, enter 12345.

If your phone supports auto-pickup, you are now connected to the call.

3.If the call rings, press the Answer softkey to connect to the call.

Answer a Call Using Other Pickup

1.Press the OPickup button to transfer a call in your pickup group or in an associated group to your phone.

If your phone supports auto-pickup, you are now connected to the call.

2.If the call rings, press the Answer softkey to connect to the call.

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Calling Features

Call Waiting

Call Waiting provides these cues to notify you that a new call is ringing on your phone when you are talking on another call:

•Call waiting tone (single beep)

•An amber flashing line button

Respond to a Call Waiting Notification

To answer the ringing call, press the flashing amber session button or press the Answer softkey to answer the call. You can also use the Navigation pad and scroll to the call and press the Select button to answer it. Your phone puts the original call on hold automatically and connects the ringing call.

•If the call is on a different line, you must first press the line button or the All Calls button, if available, to display the ringing session and then answer the call.

•If the call is on the same line and not visible, as there are many calls, then you must scroll to display the sessions.

•If a programmable feature button is set up by your system administrator to answer calls, you can press the feature button to answer a ringing call, regardless of the line of the call or the line that is currently visible. The phone automatically switches the line to display the call.

Conference

Conference allows you to talk simultaneously with multiple parties.

When you are talking on a call, use Conference to dial another party and add them to the call.

If you have multiple phone lines, you can alternately use Conference to combine two calls across two lines. For example, if you have a call on Line 1 and a call on Line 2, you can combine the calls into a conference.

As the conference host, you can remove individual participants from the conference. The conference ends when all of the participants hang up.

Add Another Party to Your Call to Create a Conference

1.Start with a connected call that is not on hold.

2.Press the Conference button and do one of the following:

–Enter the phone number for the party you want to add and press the Call softkey.

–Press a Speed Dial button.

–Press the Speed Dial softkey and enter a speed dial number, then press the Speed Dial softkey again.

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–Press the Active Calls softkey and select a call.

–Select a call from the Call History.

3.Wait for the party to answer (or skip to step 4 while the call is ringing).

4.Press the Conference button or the Conference softkey. The conference begins.

Repeat these steps to add more parties, if desired.

Join Calls Together in a Conference

1.Start with two connected calls.

2.Make sure that one of the calls is active (not on hold). If both calls are on hold, resume one call.

3.Press the Conference button .

4.Press the line button for the other (held) call.

5.If the held call is on another line:

a.Press the Active Calls softkey.

b.Choose a call from the list.

c.Press the Conference softkey.

The conference begins. (The conference is established on the line that had the active call.)

Swap Between Calls Before Completing a Conference

After calling a new conference participant, but before adding the participant to the conference, press the Swap softkey to toggle between the two calls. This allows you to consult privately with the party or parties on each call before combining the calls into a conference.

View Conference Participants

While in a conference, press the Show Details softkey to view a list of participants.

You can view the details of the last 16 participants who joined the conference.

Remove Conference Participants

1.While in a conference, press the Show Details softkey.

2.Highlight the participant that you want to remove, then press the Remove softkey.

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Calling Features

Divert

Divert allows you to send an active or ringing call to your voicemail system or to a predetermined phone number (set up by your system administrator).

Divert a Call

Divert a call in any of these ways:

•To redirect an incoming (ringing) call while on another call, use the Navigation pad to highlight the incoming call and then press the Divert softkey. (Otherwise pressing the Divert

softkey will redirect the current, active call.)

You can silence the incoming (ringing) call by pressing the Volume button down once, and then let the incoming call go to the target number (voicemail or predetermined number set up the system administrator).

•To redirect an incoming call while not on a call, press the Divert softkey.

•To redirect a held call, first resume the call and then press the Divert softkey.

Do Not Disturb

Do Not Disturb (DND) allows you to turn off either:

•The ringer on your phone.

•The ringer and any visual notification that you have an incoming call.

When DND is enabled, your incoming calls are forwarded to another number, such as your voicemail, if it is set up and the call is not saved or listed in your Call History.

The DND feature affects all the lines on a phone. However it does not affect intercom or 911 calls.

Your system administrator sets up a line button on your phone for DND with the ringer and visual notifications off by default. However, you can change your DND options from your User Options web pages.

Related Topics

User Options, page 71

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Turn DND On and Off

1.Press the DND button to turn on DND. Visual confirmation displays briefly.

2.Press the button again to turn off DND. Visual confirmation displays briefly.

Extension Mobility

Cisco Extension Mobility (EM) allows you to configure a Cisco Unified IP Phone as your own temporarily. After you sign in to EM, the phone adopts your user profile, including your phone lines, features, established services, and web-based settings. Your system administrator sets up EM for you.

The Cisco Extension Mobility ChangePIN feature allows you to change your PIN from your Cisco Unified IP Phone.

Enable Extension Mobility

1.Press the Applications button .

2.Select Extension Mobility (name may vary).

3.Enter your user ID and PIN (provided by your system administrator).

4.If prompted, select a device profile.

(Running applications also appear in the Running Applications window.)

5.To sign out, press the Applications button .

6.Select Extension Mobility (name may vary).

7.When prompted to sign out, press the Yes softkey.

Fast Dial

Fast Dial allows you dial a phone number from the Fast Dial service on your phone. Before you can use Fast Dial on your phone, you must set up Fast Dial on your User Options Web pages.

Related Topics

Fast Dials, page 79

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Calling Features

Place a Call with a Fast-Dial Button

(Before you can use Fast Dial on your phone, you must set up Fast Dial on your User Options Web pages.)

1.Press the Fast-Dial button.

2.Sign in to Personal Directory.

3.Select Personal Fast Dials.

4.Select a fast-dial code and then press the Dial softkey.

Hold

Hold allows you to put an active call into a held state. Your phone allows one active call at a time; other calls are put on hold.

Hold and Resume a Call

1.To put a call on hold, press the Hold button .

The Hold icon displays and the line button pulses green.

2.To resume the highlighted call, do one of these:

–Press the pulsing green session button.

–Press the call session on the phone display (applicable for Cisco Unified IP Phone 9971 only).

–Press the Resume softkey.

–Press the Select button in the Navigation pad.

Swap Between Holding and Active Calls

You can use session buttons to swap between holding and connected calls. For example, if you have a held call and an active call, pressing the Session button for the held call resumes that call and places the other call on hold automatically.

Put a Call on Hold by Answering a New Call

If you are already on a call and receive a new call, answering the new call puts the first call on hold automatically.

You can answer the new call by:

•Pressing the flashing amber session button or press the session button on the touchscreen (applicable for Cisco Unified IP Phone 9971 only).

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•Navigating to the new call by using the Navigation pad and either pressing the Answer softkey or the Select button.

Determine if a Shared Line is on Hold

Look for a pulsing red line button and the Hold icon . When these indicators display, a call on the shared line has been put on hold remotely by the other user.

Remote Hold

With the Remote Hold feature, when you place a call on hold while using a shared line, the line button pulses green and the phone displays the Hold icon . When another phone places a call on hold, the line button pulses red and the phone displays the Remote Hold icon.

Hold Reversion

Hold Reversion notifies you when a call is left on hold.

A Hold Reversion notification is similar to a new call notification and includes these cues:

•Single ring, repeating at intervals

•Flashing amber line button

•Flashing message indicator on the handset

•Visual notification on the phone screen

Respond to a Hold Reversion Notification

Press the flashing amber line button or the Answer softkey to resume the call from hold.

Hunt Groups

Hunt groups are used to share the call load in organizations that receive a large number of incoming calls.

Your system administrator sets up a hunt group with a series of directory numbers. When the first directory number in the hunt group is busy, the system hunts for the next available directory number in the group, then directs the call to that phone.

If you are a member of a hunt group, you can sign in to a hunt group when you want to receive calls, and you can sign out of the group when you want to prevent calls from ringing on your phone.

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Calling Features

1.Press the Hunt Group button to sign in. Visual confirmation displays briefly.

2.Press the button again to sign out.

Signing out of a hunt group does not prevent non-hunt group calls from ringing your phone.

Intercom

Intercom allows you to place and receive one-way calls using a dedicated or dialable intercom line.

When you place an intercom call, the recipient’s phone auto-answers with mute activated (whisper mode) and broadcasts your message through the recipient’s speakerphone, or through the headset or handset, if one of these devices is active.

After receiving the intercom call, the recipient can initiate two-way audio (connected mode) to allow for further conversation.

Place a Dedicated Intercom Call

1.Press the Intercom button.

Your phone enters whisper mode until the recipient accepts the intercom call. If you are on an active call, that call is placed on hold.

2.Listen for the intercom alert tone, then begin speaking.

3.Press the Intercom button to end the call.

Place a Dialable Intercom Call

1.Press the Intercom button.

2.Enter the intercom code.

Your phone enters whisper mode until the recipient accepts the intercom call. If you are on an active call, that call is placed on hold.

3.Listen for the intercom alert tone, then begin speaking.

4.Press the Intercom button to end the call.

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Receive an Intercom Call

1.You will receive a message on your phone screen and an audible alert, and your phone answers the intercom call with mute activated. You can handle the intercom call in one of these ways:

–Listen to the intercom caller in whisper mode. (Any current call activity you are already engaged in continues simultaneously.) In whisper mode, the intercom caller cannot hear you.

–Press the active Intercom button to switch to connected mode. In connected mode, you can speak to the intercom caller.

2.Press the Intercom button to end the call.

Line Status

Line Status indicators allow you to view the state of a phone line that is associated with a speed-dial button.

Your system administrator sets up Line Status indicators on your phone.

Line Status Indicators

Line Status indicators show the state of a line.

Icon Indicator

Line is in use.

Line is idle.

Line is ringing. (Only for Call Pickup.)

Line is in a Do Not Disturb (DND) state.

Line Status indicators can be set up on speed-dial buttons by your system administrator and can be used with these features:

•Speed Dial—Allows you to monitor the status of (and dial) a specific number on a

speed-dial button. (If the monitored line is unavailable, the Line Status button changes to a normal speed-dial button.)

•Directed Call Park—Allows you to monitor the line status of (and dial) a Directed Call Park number on a speed-dial button.

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Calling Features

•Call Pickup—Allows you to monitor the line status of (and pick up a ringing call on) a ringing call on a speed-dial button.

Your system administrator can also set up your phone to play an audible alert when a call is ringing on the monitored line.

Related Topics

•Call Park, page 47

•Call Pickup, page 49

•Speed Dial, page 65

Malicious Call Identification

Malicious Call Identification (MCID) allows you to identify an active call as suspicious, which initiates a series of automated tracking and notification messages.

Trace a Suspicious Call

Press the Malicious Caller ID button to send a silent notification message to your system administrator.

When the silent notification message is sent, your phone provides both a visual and audible confirmation.

Meet Me

Meet Me allows you to call a predetermined number at a scheduled time to host or join a conference.

The conference begins when the host connects. Participants who call the conference before the host has joined hear a busy tone and must dial again.

The conference ends when all participants hang up; the conference does not automatically end when the host disconnects.

Host a Meet-Me Conference

1.Obtain a Meet-Me phone number from your system administrator.

2.Distribute the Meet-Me phone number to participants.

3.When you are ready to start the meeting, lift the handset to get a dial tone and then press the Meet Me button.

4.Dial the Meet-Me phone number.

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Join a Meet-Me Conference

Dial the Meet-Me phone number (provided by the conference host).

If you hear a busy tone, the host has not yet joined the conference. In this case, try your call again.

Mobile Connect

Mobile Connect allows you to use your mobile phone to handle calls associated with your desk phone number.

When you enable Mobile Connect:

•Your desk phone and remote destinations (your mobile phones) receive calls simultaneously.

•When you answer the call on your desk phone, the remote destinations stop ringing, are disconnected, and display a missed call message.

•When you answer the call on one remote destination, the other remote destinations and desk phone stop ringing and are disconnected, and a missed call message is shown on the other remote destinations.

•When you answer the call on one remote destination and then switch the call to a Cisco Unified device that shares lines, the Cisco Unified devices that share the same line display a Remote In Use message.

To set up Mobile Connect, use the User Options web pages to set up remote destinations and create access lists to allow or block calls from specific phone numbers from being passed to the remote destinations.

Related Topics

•Create an Access List, page 82

•Add a New Remote Destination, page 81

Turn On or Off Mobile Connect to All Your Remote Destinations From Your Desk Phone

1.Press the Mobility button to display the current remote destination status (Enabled or Disabled).

2.Press the Select button to change the status.

3.Press the Exit softkey.

Related Topics

Add a New Remote Destination, page 81

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Calling Features

Switch an In-Progress Call on Your Desk Phone to a Mobile Phone

1.Press the Mobility button.

2.Select Send call to mobile.

3.Answer the in-progress call on your mobile phone.

The desk phone line button turns red and handset icons and the calling party number appear on the phone display. You cannot use the same phone line for any other calls, but if your desk phone supports multiple lines, you can use another line to make or receive calls.

Switch an In-Progress Call From a Mobile Phone to Your Desk Phone

1.Select a line on your desk phone.

2.Hang up the call on your mobile phone to disconnect the mobile phone, but not the call.

3.Press the Resume softkey on your desk phone within five to 10 seconds and start talking on the desk phone.

Hand Off an In-Progress Call From a Mobile Phone to Your Desk Phone

1.While on your mobile phone, press the access code for the handoff feature (for example, *74). See your system administrator for a list of access codes.

2.Hang up the call on your mobile phone to disconnect the mobile phone, but not the call.

3.Press the Answer softkey on your desk phone within 10 seconds and start talking on the desk phone. Your system adminstrator sets the number of seconds to answer the call on your desk phone.

The Cisco Unified devices that share the same line display a Remote In Use message.

Mute

Mute allows you to block audio input for your handset, headset, and speakerphone, so that you can hear other parties on the call but they cannot hear you. Video Mute allows you to block video for your camera sot hat you can see other parties on the video call, but they cannot see you.

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Mute Your Phone

1.Press the Mute button to turn Mute on. Visual confirmation displays.

2.Press the Mute button again to turn Mute off.

Mute Your Video

1.Press the Video Mute button to mute the camera video. Visual confirmation displays.

2.Press the Video Mute button again to unmute the camera video.

On-hook Dialing

On-hook dialing allows you to enter a phone number before getting a dial tone and lift the handset to complete the call.

Dial a Number On Hook

1.Enter or speed-dial a phone number. The On-Hook Dialing screen displays.

2.Press Call. If you are specifying an Abbreviated Dial, enter the abbreviated number and then press

Speed Dial.

3.Lift the handset, or press the Speakerphone or Headset button.

Plus Dialing

Plus Dialing allows you to press and hold the “*” key for at least 1 second to add a plus “+” sign as the first digit in a phone number for international dialing. It applies only for on-hook or off-hook calling.

After the + sign has been added to phone numbers, users can go into directories, such as received calls and call history, and select and dial one of these entries with the + sign without having to add digits for international calls.

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Calling Features

Dialing an International Number

1.Press and hold the “*” key for at least 1 second. The + sign is entered as the first digit in the phone number. (The corresponding tone stops to indicate that the * has changed to a + sign.)

2.Dial the international number.

Privacy

Privacy allows you to prevent others who share your line from seeing information about your calls.

It applies to all shared lines on your phone. If you have multiple shared lines and Privacy is enabled, others cannot view any of your shared lines.

If the phone that shares your line has Privacy enabled, you can make and receive calls using the shared line as usual.

Related Topics

Shared Lines, page 65

Enable Privacy on a Shared Line

1.Press the Privacy button to enable the feature.

Visual confirmation displays on your phone screen for as long as the feature is enabled.

2.Press the button again to turn off the feature.

Quality Reporting Tool

Your system administrator may temporarily configure your phone with the Quality Reporting Tool (QRT) to troubleshoot performance problems. Depending on configuration, use the QRT to:

•Immediately report an audio problem on a current call.

•Select a general problem from a list of categories and choose reason codes.

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Report Problems on Your Phone

1.Press the Quality Reporting Tool button.

2.Select the item that most closely matches your problem. (Use the Navigation pad and Select button to scroll and select.)

3.Press the Select softkey.

The information is sent to your system administrator.

Redial

Redial allows you to call the most recently dialed phone number by pressing a button.

Redial a Number

Press the Redial softkey.

To place the call on a specific phone line, get a dial tone on that line, then press the Redial softkey.

Secure and Nonsecure Indication Tone

When a phone is configured as secure (encrypted and trusted), it can be given a “protected” status. After that if desired, the protected phone can be configured to play an indication tone at the beginning of a call.

Only protected phones hear these secure or nonsecure indication tones. (Nonprotected phones never hear tones.) If the overall call status changes during the call, the indication tone changes accordingly. The protected phone plays the appropriate tone.

A protected phone plays a tone or not under these circumstances:

•When the option to play a tone, “Play Secure Indication Tone option,” is enabled (True):

–When end-to-end secure media is established and the call status is secure, the phone plays the secure indication tone (three long beeps with pauses).

–When end-to-end nonsecure media is established and the call status is nonsecure, the phone plays the nonsecure indication tone (six short beeps with brief pauses). (This capability is a change with this release.)

•When the Play Secure Indication Tone option is disabled, no tone is played.

For more information, see your system administrator.

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Calling Features

Shared Lines

Shared lines allow you to use one phone number for multiple phones.

If you share a line with a coworker:

•When a call comes in on the shared line:

–Your phone rings and the line button flashes amber.

–Your coworker’s phone rings and the line button flashes amber and either you or your coworker can answer the call.

•When your coworker has a call on the shared line:

–The Shared Line button on your phone appears solid red to indicate that the line is in-use remotely.

–Also, the coworker’s call displays on your screen (unless your coworker has Privacy enabled)

•If you put the call on hold:

–Your line button pulses green

–Your coworker’s line button pulses red.

When the line flashes red, your coworker can pick up the call.

•You or the coworker can join a call on the shared line using the Barge feature. Barge converts the call into a conference. To barge, press the red session button for the remote in-use call on the shared line.

Silent Monitoring and Recording

The Silent Monitoring and Recording feature allows you to monitor and record calls if desired. Your system administrator enables this feature, which can be set up for automatic recording of all calls or recording of calls on a per-call basis.

Users may hear notification tones during call monitoring and recording. By default, the person who monitors the call and records it (if also configured) does not hear the notification tones.

For more information, see your system administrator.

Speed Dial

Speed-dial features allow you to place a call by pressing a button or entering a code. Before you can use speed-dial features on your phone, you must set up speed-dial on your User Options Web pages.

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Depending on setup, your phone can support these speed-dial features:

•Speed-Dial Buttons—Allow you to quickly dial a phone number from one or more line buttons set up for speed dialing.

If your system administrator has set up the Line Status feature, you can monitor the status of a speed-dial line by using the line status indicators.

•Speed-Dial Codes—Allow you to dial a phone number from a code (sometimes referred to as abbreviated dialing).

Related Topics

•Speed Dial on the Web, page 75

•Line Status Indicators, page 58

Place a Call with a Speed-Dial Button

Before you can use speed-dial buttons on your phone, you must set up speed dial on your User Options Web pages.

To place a call, press a speed-dial button on the left side of your phone.

Place a Call with a Speed-Dial Code

Before you can use speed-dial codes on your phone, you must set up the codes on your User Options Web pages.

Use a Speed-Dial Code On Hook

Enter the speed-dial code and press the Speed Dial softkey.

Use a Speed-Dial Code Off Hook

1.Lift the handset and press the Speed Dial softkey.

2.Enter the speed-dial code and press the Speed Dial softkey again to complete the call.

Transfer

Transfer allows you to redirect a connected call from your phone to another number:

•You can redirect a single call to another number that you specify.

•You can also connect two calls on one line or two different lines to each other (without remaining on the line yourself).

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