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Cisco 88XX IP Telephones User Guide
1 Handset light strip
Programmable
feature buttons
Navigation Bar
Select button
Hold/Resume
button
DIALING INSTRUCTIONS
INTERNAL CALLING WITHIN YOUR SITE
Dial the 4 digit ex tensi on n umber
CALLING TO ANOTHER COMPANY LOCATION
Dial the 8 + phone number
PLACING A CALL OUTSIDE THE SYSTEM
Local: Dial 8 + the Area Code + Number
Long Distance: Dial 8 +1 + Area Code + Number
International: Dial 8 + 011 + Number
Emergency: Dial 8 + 911 or 911
BASIC FEATURES
PLACING A CALL
1. Enter a number using the key pad
2. Go off-hook using one of the follow actions:
Lift the handset
Press the Call softkey
Press the Handset button
Press the Speakerphone button
ANSWERING A CALL
There are 5 options for answering a call:
Lift the Handset
Press the Answer softkey
Press the flashing amber session button (next to
the line keys, right side of screen)
Press the (unlit) Headset
Press the Speaker button
ENDING A CALL
There are three options for ending a call:
Hang up the Handset. OR
Press the EndCall softkey. OR
Press the lit Headset or Speaker button.
BUTTONS AND HARDWARE
2 Phone screen
3
4
5
6
7
8
9
10
11
12
13 Key Pad
Softkeys
Release Button
Conference
Transfer
Speakerphone
Mute
Headset
14
15
16
17
18
Volume control bar
Contacts
Applications
Messages
Back Button
19 Handset
MUTE
1. Press the Mute button. When Mute is on, the Mute
button is lit red.
2. To disengage mute, press Mute again.
: If you are using mute along with the speakerphone,
Note
lifting the handset will disengage mute.
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Cisco 88XX IP Telephones User Guide
HOLD
1. During an active call, press the Hold button.
The hold icon displays and the session button
pulses green.
2. To return to the call, press the Resume softkey, OR
Press the flashing green session button OR
Press the Hold ke y again.
LAST NUMBER REDIAL
Lift the handset and press the Redial softkey OR
Press the Redial softkey to place the call via
Speakerphone.
TRANSFER
While on an active call:
1. Press the Transfer button.
2. Dial the number to which you are transferring the call.
3. When you hear ringing, press Transfer button (No need
to wait for the recipient to answer to complete the
transfer) OR
4. When the party answers, announce the call and press
Transfer button.
Your call has been transferred so hang up.
:
Note
• To get the caller back, simply hit the Line button instead
of the Transfer button a second time.
• Before completing a trans fer procedure, you can press
the Cancel softkey to cancel the transfer or you can
press the Swap softkey to toggle between calls, allowing
you to speak privately with each party.
CONFERENCE
This feature allows you to simultaneously communicate other
people while on the same line. While on an active call (either
incoming or outgoing or with internal or external parties):
1. With a party alread y on the line, press the Conference
button to place the current line on hold and initiate a
conference bridge.
2. Dial the number of the party to be added to the
conference call.
3. When the caller a nswers, press the Conference button
again to add this party to the call.
Repeat to add more participants
** TIP: If a c onferee can not join the call, pres s the green
flashing line button to go back to the original call.
Note
:
• If you are part of a conference call, keep in mind that
when you place a caller on hold, music on hold is
generated. To avoid disrupting the other callers, consider
muting the call instead.
• Before completing a conference procedure, you can
press the Cancel softkey to cancel conference or you
can press the Swap softkey to toggle between calls,
allowing you to speak privately with each party.
CONFERENCE LIST
While in a conference, press the View Details softkey.
The initiator of the conference call can remove participants
by highlighting the participant to remove
Then press the Remove softkey.
VOICEMAIL
New Message Indicators:
Solid red light on handset
Message icon on the display of the phone
MESSAGES
Automatically dials the voicemail system.
1. Press the Messages button.
2. You hear, “Enter your PIN, followed by pound.”
3. You will then be greeted by the voicemail main menu.
SOFT FEATURES
FORWARD
Call Forward All allows you to forward calls t o your
extension to another number (including voicemail).
To forward incoming calls:
1. Without picking up your handset, press the Fwd All
softkey.
2. Press the Messages button to forward all calls to
voicemail, OR
Dial an extension number to where you want your calls
re-directed.
TO CANCEL CALL FORWARD
Press Fwd OFF softkey.
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Cisco 88XX IP Telephones User Guide
Note: If you have other people’s extension numbers
extension.
DIVERT
By pressing the Divert softkey you will send an
incoming call to your voicemail box.
If necessary, scroll to the call before pressing Divert
softkey.
CALL WAITING
This feature allows you to answer another incoming call.
If you get a second call while on an existing call, a
second session label displays.
To answer the second call and automatically put the
first call on hold, press the flashing amber session
button.
To toggle back and f orth between the call ers, use your
Navigation bar to highlight the call er on hold and pre ss
the Select button. The 2nd call will be automatically
placed on hold.
CALL PARK
Call Park allows you to temporarily store a call which you
can retrieve from another phone.
With active call:
1. Press the Park softkey, then hang up.
2. Your phone displays a number where the system parked
the call.
Make a note of the Call Park number that is displayed and
hang up.
• To retrieve the p arked c all from any other ph one in your
network and pic k up the handset t he n dial the Call Park
number.
Note
: If your call is not answered in 60 seco nds it will ring
back to the personal that originally parked the call.
DIAL USING SPEED DIAL KEYS
Speed dial keys are programmed in the end user self care
portal. Once programm ed, information will appear on your
phone.
1. Press a programmed speed-dial button (if available) OR
2. Enter a speed-dial code while on-hook (no dial tone),
then press the Speed Dial softkey.
LINE STATUS
Line is in Use
Line is Idle
Line is Ringing
Line is in Forwarded
Line is on Hold
INFORMATION FEATURES
CALL HISTORY
1. Press Applications then select Recent OR press
the Recent softkey.
2. Use the Navigation button and Select softkey to selec t
the line (if applicable) or select all lines.
3. Highlight the call from the list using the Navigation
button.
4. Press the Edit Dial softkey (you pay have to press the
More softkey).
5. To view call details, select a call record and pres s the
Details softkey. You may need to press the more
softkey first.
6. Press the softkey to return to the Call History screen.
DIAL FROM CALL HISTORY
As you enter a phone number, matching numbers display
from your Call History. Scroll to the number and press the
Select button in the Navigation bar OR press the Call
softkey.
You may have to add a 9 before dialing from the list.
1. Press Applications then s elect Recent OR press
the Recent softkey.
2. Use the Navigation button and Select softkey to select
the line (if applicable) or select all lines.
3. Highlight the call from the list using the Navigation
button.
4. Press the Edit Dial softkey (you pay have to pres s the
More softkey).
5. Click << softk ey to bring up the back f eature. Use it to
scroll to the front of the number and add a 9 or 91.
6. Press the Dial softke y to dial the num ber ( you pa y have
to press the More softkey)
appearing on your phone, the missed call log will inform you
of all calls missed on those lines too, not just your primary
CLEAR CALL HISTORY
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Cisco 88XX IP Telephones User Guide
7. Press Applications then select Recent OR press
the Recent softkey.
8. Use the Navigation button to select the line or select all
lines.
9. Select All Lines or the line that you want to view
10. Press the Clear softkey (you may need to press the
More softkey).
11. Press the Delete softkey
12. Screen displays “Are you sure you want to delete the
list?” Press Delete.
CORPORATE DIRECTORY
1. Press the Contacts button .
2. Use the Navigation bar then scroll to Corporate
Directory.
3. Using the letters on the key pad to enter in the name
you are searching for press Submit
OR press enter to list the entire directory press
Submit
: It is not necessary to enter a complete query to
Note
conduct a search. For ex am ple, enterin g J, A, a nd M could
yield James Smith.
PERSONALIZE YOUR PHONE
CHANGE THE LCD CONTRAST
ADJUSTING THE RINGER VOLUME
1. While NOT on an active call,
2. Press the Up or Down Volume button to hear a sample
ring.
3. As the ring plays, press the Up or Down Volume button
to adjust volume to the desired level.
ADJUSTING THE HANDSET, SPEAKERPHONE AND
HEADSET VOLU ME
1. While on an active call,
2. Press the Volume button to increase or decrease the
volume of your Handset, Speakerphone or Headset.
3. The volume setting will only be changed for the option
being used.
4. Silence the ringer on your phone by pressing the left
side of the volume button once while an incoming call is
ringing in.
NOTES
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1. Press the Applications button.
2. Choose Preferences > Contrast.
3. Use the up and do wn arrows on the navigation pad to
adjust the contrast.
4. Press Save to set the contrast, or press Cancel to exit.
CHANGING A RINGER TYPE
You can choose the ringtone, per line, that your phone plays
to indicate an incoming call.
1. Press Applications
2. Choose Preferences > Ringtone.
3. Select the required ringtone.
4. Press Play to play the ringtone.
5. Press Set to select the ringtone.
6. Press Apply to confirm your selection, or press Cancel
to go back to the Ringtone screen.
7. Press to return to the Preferences screen.
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