Cisco 8865 AT&T Quick Reference Manual

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CALNET 3: AT&T Unified Communications: Quick reference guide: Cisco Unified IP phone 8865

CALNET 3: AT&T Unified Communications

Quick reference guide

Cisco Unified IP phone 8865

Version 1.6

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CALNET 3: AT&T Unified Communications: Quick reference guide

Cisco Unified IP phone 8865

Page 3

CALNET 3: AT&T Unified Communications: Quick reference guide

Cisco Unified IP phone 8865

AT&T Unified Communications: Quick reference guide

Overview

The Cisco Unified IP phone 8865 is a full-featured IP phone with 720pHD video, wideband audio, a hands-free speakerphone, an integrated Ethernet switch and Bluetooth compatibility. It has two USB ports to allow you to charge your personal mobile devices while at your desk, and, with Cisco Intelligent Proximity, allows you to easily move calls between your desk phone and mobile device. The 8865 has ten programmable backlit line/feature buttons, which can handle multiple calls per line, and four soft keys that guide you through all call features and functions. The phone’s camera and 24-bit color graphical display provide video calling. The display also provides scrollable access to calling features.

Cisco Unified IP phone 8865 at a glance

Phone features

1. Camera: Transmits video of you, while on a video call.

2. LCD screen: Provides information about calls, messages, soft keys, time, date, etc.

and projects video while utilizing video calling.

3. Soft key buttons: Performs various functions visible on the LCD screen depending

on the state of the phone. The MORE key displays additional options.

4. Navigation cluster: Navigates through the displayed information on the LCD screen.

5. Feature buttons: Access available features or tasks.

6. Release button: Ends an active call or session to bring the phone back to an idle

state.

7. Hold button: Places an active call on hold and resumes a held call.

8. Transfer button: Initiates either a blind or consultative transfer of an active call.

9. Conference button: Initiates a conference with up to 16 participants.

10. Headset button: Allows for hands-free communication through a headset. When

active, the button is lit.

11. Speaker button: Enables hands-free communication. When active, the button is lit.

12. Mute button: Temporarily cancels audio transmission. When the microphone is

muted, the button is lit.

13. Microphone: Allows for hands-free audio transmission.

14. Keypad: Enters digits to be dialed and entries in the Contact Directory.

15. Volume button: Controls the incoming audio for handset, headset, speaker, and

ringer.

16. Applications button: Access settings such as call history, user preferences and

phone settings, such as screen brightness, appearance, and ringtone.

17. Contacts button: Provides access personal and corporate directories.

18. Messages button: Accesses voicemail messages.

19. Back button: Returns to the previous screen or menu.

20. Handset light strip: Indicates whether you have an incoming call (flashing red) or a

new voice message (steady red).

21. Line buttons: Access the different phone lines.

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CALNET 3: AT&T Unified Communications: Quick reference guide

Cisco Unified IP phone 8865

Placing a call

 Dial the number using:

 Dial pad  Contacts button to access the recent

calls or Corporate Directory.

 Choose your calling method:

 Pick up the handset.  Press the line button.  Press the New Call soft key.  Press the Redial soft key.  Press the speakerphone button.  Press the headset button.

Notes:

 Internal calls can be completed by dialing

the 7-digit extension.

 You must dial 9 to make an external call.  You must dial a 1 before the area code.  Call duration is monitored through a call

timer on the display.

Answering a call

You can answer a call using:

 Handset  Headset  Speakerphone  Soft keys

 Answer  Decline: sends call directly to voicemail.

Utilizing video

 Turn the camera shutter clockwise to start

your video.

 Turn the camera shutter counterclockwise

to stop your video.

Notes:

 Before a video call, press the Self-view

soft key to see how you and the background will appear to your callers.

 The video from your camera will appear

in a small inset screen (picture-inpicture). You can move the inset picture to a different quadrant of the screen by pressing the Picture-in-picture soft key.

 The Swap soft will make your image

larger and your caller’s image inset.

 Clean your screen with a soft, dry cloth.

Placing a call on hold

During an active call:

 Press Hold button or Hold soft key.

To remove from hold:

 Press Hold again or Resume soft key.

Notes:

 Music on hold will play if a conference call is

put on hold.

 If multiple calls are held, use the up/down

arrows to switch between calls and press Resume soft key to select the desired call.

 To make another call while one is on hold,

press the New Call soft key to obtain dial tone.

 If a call is on hold for 30-45 seconds, your

phone will ring once at your desk as a reminder.

Programmable buttons

The programmable buttons will change color depending on the event:

 Solid green: Active call or two-way intercom

is in progress

 Fast flashing green: Call is on hold  Solid amber: Private line in use  Flashing amber: Incoming (ringing) call  Solid red: Remote line in use (if applicable)  Flashing red: Remote line on hold (if

applicable)

Line icons

The following list describes the icons visible on the display:

 Registered line: telephone  Ringing/incoming call: phone with bouncing

handset

 Outgoing call: phone with lifted handset  Active call: handset with arrow  Calls forwarded: headset  Call on hold: blinking phone with flashing

upside down handset

 Voice mail messages: envelope beside

applicable line key

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CALNET 3: AT&T Unified Communications: Quick reference guide

Cisco Unified IP phone 8865

Call Waiting

Each line can handle up to four calls at a time. To answer a call in waiting, press the corresponding line button. This will place the initial call on hold.

Conference calling

To add a person to an existing call:

 Press the Conference button.  Enter the number of the second person.  Press the Call soft key.  When they answer, press the Conference

button again.

 Repeat these steps to add additional parties

to the conference all, for a total of 16 participants (you plus 15 others).

To merge an active call with one on hold:

 Press the Conference button.  Press Active calls soft key to select a held

call.

 Press Conference again.

To view a list of conference participants:

 Press the Show details soft key.

 The initiator’s name will be marked with

an asterisk.

 Press the Update soft key periodically to

update the screen status.

To remove a participant from the conference call:

 The initiator can use the Navigation cluster

to highlight the person’s name.

 Press the Remove soft key.

Notes: While on a conference call:

 Pressing the Hold soft key will allow the

other parties to talk amongst themselves but they cannot hear you.

 The initiator can hang up and the other

parties will stay connected.

 The initiator is the only person that can add

or remove participants from the conference.

Transferring a call

Transferring calls releases the call from your phone.

Call transfer:

Allows you to speak privately to the receiving party before completing the transfer.

 During an active call, press the Transfer

button.

 Enter the number of the receiving party.  Press the Transfer button again.

Call transfer directly to voicemail:

Allows you to transfer a call directly to your voicemail or someone else’s without ringing their phone.

 During an active call, press the Transfer soft

key.

 Press the asterisk followed by the extension

number.

 Press the Transfer soft key to complete the

transfer.

Cancel call transfer:

 Press the Cancel soft key before the transfer

completes.

Note: You do not need to place the call on hold before transferring. During the transferring process, the caller will automatically be put on hold and hear music.

Call forwarding

Enable call forwarding

 Select a line and press the Forward all soft

key.

 Dial the number that you want to forward to.  To forward all calls to your mailbox, press the

Forward all soft key, then the Voicemail soft key.

Notes:

 “Call forwarded to” will be displayed on the

display.

Disable call forwarding

 Press the Forward off soft key.

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CALNET 3: AT&T Unified Communications: Quick reference guide

Cisco Unified IP phone 8865

Do not disturb

The Do not disturb option prevents incoming calls from coming in to your phone. They will automatically forward to your voicemail.

Enable/Disable:

 Select the Do Not Disturb (DND) soft key.

Note: You can still make outgoing calls as normal. This feature is activated for the phone as a whole, and not by individual line.

Parking a call

Parking a call allows you to pick-up a call from a different extension.

Park an active call:

 Press the Park soft key.  The display will assign the parked call a

number.

 Hang up.

Retrieve a parked call:

 Pick up any extension.  Dial the assigned parked call number.

Note: The call will remain parked for 60 seconds. If the call is not picked up within this time frame, it will ring back to the initiator and display “Call Park Reversion” with the assigned call park number.

Recent call lists

The phone maintains a list of last 150 recent calls. Calls in the Recent call lists are grouped if they are to and from the same number and are consecutive.

View your recent calls:

 Press the Applications button.  Select Recents.  Select a line to view.

Note: Select the Dial soft key to place the call. If the call is from outside your organization, select the Edit Dial soft key to enter the 9 (and a 1 if outside your area code) and then press the Dial soft key.

Corporate Directory

The Corporate Directory, maintained by your system administrator, serves as a phone book of corporate contacts.

To make a call:

 Choose the Contacts button.  Select Corporate Directory.  Use your keypad to enter a full or partial

name and press the Submit soft key.

 Select the contact.  Press the Call soft key to reach that contact.

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CALNET 3: AT&T Unified Communications: Quick reference guide

Cisco Unified IP phone 8865

Pair a mobile device

 Put your mobile device in discoverable

mode.

 On your IP Phone, press the Applications

button.

 Select the Bluetooth soft key.  Select the Add Bluetooth soft key.  Select your mobile device from the

available devices listed to pair.

 Verify the passkey on your mobile device

and your IP Phone.

 When prompted to save mobile contacts,

choose to make your mobile device contacts and call history available on your IP Phone.

E911 process and procedures

If you call 911 from your office / cubicle, the address displayed for emergency responders is the building address.

 Please notify reception or security and

provide the room number or have someone wait at the entrance to direct emergency services.

If a network outage or loss of power:

 Use your cell phone to call emergency

services.

Customizing ring tones

This phone has 14 different ringtones that can be set for each line on the phone.

 Press the Applications button.  Select Settings.  Select Ringtone.  Select a line.  Use the Navigation cluster to scroll through

the ring tones.

 Press the Play soft key to hear a sample of

the highlighted ring tone.

 Press the Set soft key to change your ring

tone to the highlighted choice.

 Press the Apply soft key to confirm your

selection.

Voicemail

You can listen to your voicemail messages using any touchtone phone (IP, wireline or wireless).

New voicemail message

 Solid red indicator light on handset  Envelope in graphic display

To retrieve messages:

• Select the Messages button.

• Enter your voicemail PIN to access messages.

Note: To check messages for a specific line, press the line button first.