Cisco IP Phone 8800 Series User Guide
First Published: July 13, 2015
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The following information is for FCC compliance of Class A devices: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15
of the FCC rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment
generates, uses, and can radiate radio-frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications.
Operation of this equipment in a residential area is likely to cause harmful interference, in which case users will be required to correct the interference at their own expense.
The following information is for FCC compliance of Class B devices: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15
of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio
frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference
will not occur in a particular installation. If the equipment causes interference to radio or television reception, which can be determined by turning the equipment off and on, users are
encouraged to try to correct the interference by using one or more of the following measures:
Reorient or relocate the receiving antenna.
•
Increase the separation between the equipment and receiver.
•
Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
•
Consult the dealer or an experienced radio/TV technician for help.
•
Modifications to this product not authorized by Cisco could void the FCC approval and negate your authority to operate the product
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Any Internet Protocol (IP) addresses and phone numbers used in this document are not intended to be actual addresses and phone numbers. Any examples, command display output, network
topology diagrams, and other figures included in the document are shown for illustrative purposes only. Any use of actual IP addresses or phone numbers in illustrative content is unintentional
and coincidental.
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©
2015 Cisco Systems, Inc. All rights reserved.
CONTENTS
CHAPTER 1
Getting Started 1
Accessibility Features 1
Cisco IP Phone 8811 1
Phone Connections 1
Buttons and Hardware 3
Cisco IP Phone 8841 and 8845 6
Phone Connections 6
Buttons and Hardware 7
Cisco IP Phones 8851 and 8851NR 11
Phone Connections 11
Buttons and Hardware 13
Cisco IP Phone 8861 and 8865 16
Phone Connections 16
Buttons and Hardware 18
Power Save and Power Save Plus 21
Power Save 21
Power Save Plus 21
Additional Information 22
CHAPTER 2
Phone Setup 23
Connect Footstand 23
Adjust the Handset Rest 23
Secure the Phone with a Cable Lock 24
CHAPTER 3
Basic Operations 27
Clean the Phone Display 27
Make Calls 28
Predial a Number 28
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Contents
Place a Call Using the Speakerphone 28
Place a Call Using a Headset 29
Release a Call and Start Another Call 29
Dial an International Number 29
Redial a Number 30
Navigate and Select Items 30
View All Calls on the Phone 31
Answer Calls 31
Answer the Oldest Call First 32
Call Pickup 32
Answer a Call Using PickUp 33
Answer a Call Using Group PickUp and a Phone Number 34
Answer a Call Using Group PickUp and a Group PickUp Number 34
Answer a Call Using Other PickUp 35
Automatically Answer Calls 35
Respond to a Call Waiting Notification 36
Manage Calls 36
Decline a Call 36
Transfer a Call to Another Number 37
Toggle Between Calls Before Completing a Transfer 37
Monitor and Record Calls 38
Call Forward 38
Forward All Calls 38
Mute Phone 39
Hold Calls 39
Swap Between Active and Held Calls 39
Put a Call on Hold by Answering a New Call 40
Respond to a Hold Reversion Notification 40
Determine If a Shared Line Is On Hold 40
Remote Hold 40
Set Up Call Back Notification 41
Call Park 41
Park and Retrieve a Call Using Call Park 42
Park a Call Using Assisted Directed Call Park 42
Park a Call Using Manual Directed Call Park 43
Cisco IP Phone 8800 Series User Guide
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Contents
Manage Intercom Calls 43
Place a Dedicated Intercom Call 43
Place a Dialable Intercom Call 44
Receive an Intercom Call 44
View Phone Information 44
Video Calls 45
Place a Video Call 46
Stop Video 46
Hide or Show Video 46
Adjust the Picture-In-Picture Position 47
Sign In To the Cisco Unified Communications Self Care Portal 47
CHAPTER 4
Contacts 49
Corporate Directory 49
Search and Dial a Contact 49
Search and Dial a Contact While On a Call 50
Personal Directory 50
Sign In and Out of the Personal Directory 51
Add a Personal Directory Entry from the Phone 51
Search for an Entry in the Personal Directory 51
Dial a Number from the Personal Directory 52
Edit a Personal Directory Entry 52
Delete a Personal Directory Entry 53
Fast Dial 53
Place a Call With a Fast-Dial Button 53
Fast-Dial Codes with Personal Directory 53
Assign a Fast Dial Code to a Personal Directory Entry 54
Place a Call Using a Fast Dial Code 54
Delete a Fast Dial Code 54
Cisco WebDialer 55
Use Cisco WebDialer with Another Online Corporate Directory 55
Change Cisco WebDialer Preferences 55
Sign Out of Cisco WebDialer 56
CHAPTER 5
Call History 57
Cisco IP Phone 8800 Series User Guide
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Contents
Call History Overview 57
View the Call History 59
View Call Record Details 59
Filter the Call History 59
Dial From the Call History 60
Edit a Phone Number 60
Clear the Call History 61
Delete a Call Record 61
CHAPTER 6
CHAPTER 7
Voicemail 63
Voicemail Overview 63
Access Voicemail 63
Check for Voice Messages 64
Listen to Voice Messages 64
Visual Voicemail 65
Advanced Calling Features 67
Conference 67
Add a Third Party to a Conference 68
Join Calls Into a Conference 68
Swap Between Calls Before Completing a Conference 69
View Conference Participants 69
Remove Conference Participants 69
Meet Me Conference 69
Host a Meet Me Conference 70
Join a Meet Me Conference 70
Speed Dial 70
Place a Call with a Speed-Dial Button 71
Use a Speed-Dial Code On Hook 71
Use a Speed-Dial Code Off Hook 71
Pause in Speed Dial 71
Do Not Disturb 72
Turn DND On and Off 73
Malicious Call Identification 73
Trace a Suspicious Call 73
Cisco IP Phone 8800 Series User Guide
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Contents
Extension Mobility 73
Enable Extension Mobility 74
Mobile Connect 74
Enable Mobile Connect 74
Turn Mobile Connect On or Off for All Remote Destinations from a Desk Phone 75
Switch a Desk Phone Call to a Mobile Phone 75
Switch a Mobile Call to the Desk Phone 75
Hand Off a Call from a Mobile Phone to the Desk Phone 75
Line Status 76
Line Status Indicators 76
View All Calls on Primary Line 77
Actionable Incoming Call Alert 77
Custom Line Filters 77
Add a Line Filter 78
Select an Active Line Filter 79
Delete a Line Filter 79
Duplicate a Line Filter 79
Edit a Line Filter 80
Rename a Line Filter 80
Hunt Groups 80
Sign In and Out of a Hunt Group 81
Display Queue Statistics 81
Barge 81
Set Up Barge Alert 81
Add Yourself to a Call on a Shared Line 82
Enable Privacy on a Shared Line 82
Dismiss the Barge Alert Prompt Window 82
Call Chaperone 82
Record a Chaperoned Call 83
Uniform Resource Identifier Dialing 83
Intelligent Proximity for Mobile Devices 84
Pair a Mobile Device 85
Switch Connected Mobile Devices 85
Delete a Mobile Device 86
Answer a Mobile Call 86
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Contents
Decline a Mobile Call 86
Ignore a Mobile Call 86
Place a Mobile Call 87
Move a Call Between the IP Phone and a Mobile Phone 87
Adjust the Mobile Device Volume 87
Mobile Contacts and Mobile Call History Sharing 87
Check Bluetooth Contact Status 88
Save Bluetooth Contacts 88
Delete Bluetooth Contacts 88
Intelligent Proximity for Tablets 88
Pair a Tablet 89
Move Audio from the Tablet to the Phone 89
Manage Tablet Audio on Phone 89
CHAPTER 8
Advanced Operations 91
Applications 91
View Active Applications 91
Switch to Active Applications 92
Close Active Applications 92
Video Calls and Security 92
Call Functions 92
Agent Greeting 93
Alert Calls 93
Answer 93
Client Matter Code 93
Forced Authorization Code 94
Secure and Nonsecure Indication Tones 94
Shared Lines 94
Feature Buttons and Softkeys 95
Survivable Remote Site Telephony Overview 97
Mobile and Remote Access Through Expressway 99
Phone Features Available for Mobile and Remote Access Through Expressway 100
Sign in with Mobile and Remote Access Through Expressway 101
Cisco Collaboration Problem Reporting Tool 101
Report a Problem with Cisco Collaboration Problem Reporting Tool 102
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Contents
Set Up a VPN Phone for Mobile and Remote Access Through Expressway 102
Set Up a Phone for Use with VPN 103
CHAPTER 9
CHAPTER 10
User Preferences 105
Change the Wallpaper 105
Change the Ringtone 106
Adjust the Brightness 106
Adjust Contrast 107
Change the Font Size 107
Change the Phone Name 108
Adjust the Headset Sidetone 108
Phone Services 109
Line Settings 109
Adjust the Video Exposure 110
Adjust the Video Bandwidth 110
Enable Video through Your Computer 111
Accessories 113
Accessory List 113
View the Accessories List 114
View Accessories Details 114
USB Devices 115
Mobile Device Charging 115
Set Up Wideband for an Analog Headset 117
Bluetooth Headsets 117
Add a Bluetooth Accessory 118
Connect a Bluetooth Accessory 119
Turn On Bluetooth 119
Disconnect a Bluetooth Accessory 120
Delete a Bluetooth Accessory 120
USB Headsets 120
Cisco IP Phone 8800 Key Expansion Module 121
Cisco IP Phone 8800 Key Expansion Module Features 121
Place a Call on the Key Expansion Module 124
Configure KEM Buttons 124
Cisco IP Phone 8800 Series User Guide
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Contents
Adjust Key Expansion Module Brightness 125
CHAPTER 11
Frequently Asked Questions 127
Why Can't I See All Active Calls on My Phone? 127
How Do I Redirect an Incoming Call? 128
How Do I Silence a Ringing Call If I'm On a Call? 128
How Do I Resume a Call That is On Hold? 128
What Is the Difference Between Buttons on the Left and Those on the Right of the
Screen? 129
Why Do Softkeys Keep Changing? 129
What Is the Best Way to Look at Calls When I Have a Shared Line or Multiple Lines? 129
What Should I Do If I Accidentally Press a Button While on a Call? 130
How Do I Check Missed Calls? 130
How Do I Exit from a Running Application? 130
How Do I Connect Two Calls and then Drop from the Line Myself? 131
What Does the Swap Softkey Do? 131
How Do I Cancel a Conference or Transfer After I Start It? 131
How Can I Combine Two Calls Into a Single Conference Call? 132
CHAPTER 12
CHAPTER 13
Why Does My Phone Not Wake Up? 132
What Do Four Rings in Succession Mean? 132
Why can I not see video on a call?" 133
What Happens to Video When I Put a Call On Hold? 133
Troubleshooting 135
Missing Alert Calls Button 135
Missing All Calls Button 135
Missing Mobile and Remote Access through Expressway Sign-in Window 136
Cannot Sign In to Personal Directory 136
Cannot Access Self Care Portal 137
Security Error Message 137
Report Phone Problems 137
Documentation, Service Requests, and Additional Information 138
Product Safety and Security 139
Safety and Performance Information 139
Cisco IP Phone 8800 Series User Guide
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Contents
Power Outage 139
External Devices 139
Bluetooth Wireless Headset Performance 140
Power Information 140
Phone Behavior During Times of Network Congestion 140
FCC Compliance Statements 140
FCC Part 15.21 Statement 141
FCC RF Radiation Exposure Statement 141
FCC Receivers and Class B Digital Statement 141
Cisco Product Security Overview 141
CHAPTER 14
Warranty 143
Cisco One-Year Limited Hardware Warranty Terms 143
Cisco IP Phone 8800 Series User Guide
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Cisco IP Phone 8800 Series User Guide
xii
Getting Started
Accessibility Features, page 1
•
Cisco IP Phone 8811, page 1
•
Cisco IP Phone 8841 and 8845, page 6
•
Cisco IP Phones 8851 and 8851NR, page 11
•
Cisco IP Phone 8861 and 8865, page 16
•
Power Save and Power Save Plus, page 21
•
Additional Information, page 22
•
Accessibility Features
Cisco IP Phones provide accessibility features for the vision impaired, the blind, and the hearing and mobility
impaired.
CHAPTER 1
For detailed information about the accessibility features on these phones, see http://www.cisco.com/c/en/us/
support/collaboration-endpoints/unified-ip-phone-8800-series/products-technical-reference-list.html.
You can also find more information about accessibility at this Cisco website:
http://www.cisco.com/web/about/responsibility/accessibility/index.html
Cisco IP Phone 8811
The following sections describe attributes of the Cisco IP Phone 8811.
Phone Connections
Connect your phone to the corporate IP telephony network, using the following diagram.
Cisco IP Phone 8800 Series User Guide
1
Phone Connections
Getting Started
4
IEEE 802.3at power enabled.
The Cisco IP Phone 8811 does not support the Cisco IP Phone 8800 Key Expansion Module.Note
Access port (10/100/1000 PC) connection.5DC adaptor port (DC48V).1
Auxiliary port.6AC-to-DC power supply (optional).2
Handset connection.7AC power wall plug (optional).3
Analog headset connection (optional).8Network port (10/100/1000 SW) connection.
Cisco IP Phone 8800 Series User Guide
2
Getting Started
Buttons and Hardware
Buttons and Hardware
Handset light strip1
Indicates an incoming call (flashing red) or new voice message (steady
red).
Phone screen2
Shows information about your phone such as directory number, active
call and line status, softkey options, speed dials, placed calls, and phone
menu listings. The Cisco IP Phone 8811 screen is grayscale.
Cisco IP Phone 8800 Series User Guide
3
Buttons and Hardware
Getting Started
Programmable feature
3
buttons and Session
buttons
Your phone provides quick access to your phone lines, features, and call
sessions:
Programmable feature buttons (left side): Use to view calls on a
•
line or access features such as Speed Dial or All Calls. These buttons
are also called feature buttons.
Session buttons (right side): Use to perform tasks such as answering
•
a call, resuming a held call, or (when not being used for an active
call) initiating phone functions such as displaying missed calls. Each
call on your phone is associated with a session button.
Note
Depending on how your system administrator sets up the phone, the
If you are using a locale that reads right to left, such as Arabic,
the line button and session button locations are swapped.
buttons provide access to:
Phone lines and intercom lines
•
Speed-dial numbers (speed-dial buttons, including the Line Status
•
speed-dial features)
Web-based services (for example, a Personal Address Book button)
•
Call features (for example, a Privacy button)
•
Buttons illuminate to indicate status:
Softkey buttons4
Navigation cluster and
5
Select button
Green, steady: Active call or two-way intercom call
•
Green, flashing: Held call
•
Amber, steady: Privacy in use, one-way intercom call, DND active,
•
or logged into Hunt Group
Amber, flashing: Incoming call or reverting call
•
Red, steady: Remote line in use (shared line or Line Status)
•
Red, flashing: Remote line on hold
•
Depending on how your system administrator sets up the phone, enable
softkey options displayed on your phone screen.
The Navigation cluster and Select button allows you to scroll through
menus, highlight items, and select the highlighted item.
Ends a connected call or session.Release Button6
Cisco IP Phone 8800 Series User Guide
4
Getting Started
Buttons and Hardware
Places an active call on hold and resumes the held call.Hold/Resume button7
Creates a conference call.Conference button8
Transfers a call.Transfer button9
Speakerphone button10
Toggles the speakerphone on or off. When the speakerphone is on, the
button is lit.
Mute button11
Toggles the microphone on or off. When the microphone is muted, the
button is lit.
Toggles the headset on or off. When the headset is on, the button is lit.Headset button12
Keypad13
Allows you to dial phone numbers, enter letters, and select menu items
(by entering the item number).
Volume button14
Controls the handset, headset, and speakerphone volume (off hook) and
the ringer volume (on hook).
Contacts button15
Opens or closes the Directories menu. Use the Contacts button to access
personal and corporate directories.
Applications button16
Opens or closes the Applications menu. Use the Applications button to
access call history, user preferences, phone settings, and phone model
information.
Cisco IP Phone 8800 Series User Guide
5
Cisco IP Phone 8841 and 8845
Autodials your voice messaging system (varies by system).Messages button17
Returns to the previous screen or menu.Back button18
Phone handset.Handset19
Cisco IP Phone 8841 and 8845
Getting Started
The following sections describe attributes of the Cisco IP Phone 8841 and 8845.
Phone Connections
Connect your phone to the corporate IP telephony network, using the following diagram.
Cisco IP Phone 8800 Series User Guide
6
Getting Started
Buttons and Hardware
4
IEEE 802.3at power enabled.
The Cisco IP Phone 8841 and 8845 does not support the Cisco IP Phone 8800 Key Expansion Module.Note
Buttons and Hardware
Cisco IP Phone 8841 and 8845 share the same button and hardware configuration, but the Cisco IP Phone
8845 has a video camera mounted on the top of the phone. The Cisco IP Phone 8841 is shown.
Access port (10/100/1000 PC) connection.5DC adaptor port (DC48V).1
Auxiliary port.6AC-to-DC power supply (optional).2
Handset connection.7AC power wall plug (optional).3
Analog headset connection (optional).8Network port (10/100/1000 SW) connection.
Cisco IP Phone 8800 Series User Guide
7
Buttons and Hardware
Getting Started
Handset light strip1
Indicates an incoming call (flashing red) or new voice message (steady
red).
Phone screen2
Shows information about your phone such as directory number, active
call and line status, softkey options, speed dials, placed calls, and phone
menu listings.
Cisco IP Phone 8800 Series User Guide
8
Getting Started
Buttons and Hardware
Programmable feature
3
buttons and Session
buttons
Your phone provides quick access to your phone lines, features, and call
sessions:
Programmable feature buttons (left side): Use to view calls on a
•
line or access features such as Speed Dial or All Calls. These buttons
are also called feature buttons.
Session buttons (right side): Use to perform tasks such as answering
•
a call, resuming a held call, or (when not being used for an active
call) initiating phone functions such as displaying missed calls. Each
call on your phone is associated with a session button.
Note
Depending on how your system administrator sets up the phone, the
If you are using a locale that reads right to left, such as Arabic,
the line button and session button locations are swapped.
buttons provide access to:
Phone lines and intercom lines
•
Speed-dial numbers (speed-dial buttons, including the Line Status
•
speed-dial features)
Web-based services (for example, a Personal Address Book button)
•
Call features (for example, a Privacy button)
•
Buttons illuminate to indicate status:
Softkey buttons4
Navigation cluster and
5
Select button
Green, steady: Active call or two-way intercom call
•
Green, flashing: Held call
•
Amber, steady: Privacy in use, one-way intercom call, DND active,
•
or logged into Hunt Group
Amber, flashing: Incoming call or reverting call
•
Red, steady: Remote line in use (shared line or Line Status)
•
Red, flashing: Remote line on hold
•
Depending on how your system administrator sets up the phone, enable
softkey options displayed on your phone screen.
The Navigation cluster and Select button allows you to scroll through
menus, highlight items and select the highlighted item.
Ends a connected call or session.Release Button6
Cisco IP Phone 8800 Series User Guide
9
Buttons and Hardware
Getting Started
Places an active call on hold and resumes the held call.Hold/Resume button7
Creates a conference call.Conference button8
Transfers a call.Transfer button9
Speakerphone button10
Toggles the speakerphone on or off. When the speakerphone is on, the
button is lit.
Mute button11
Toggles the microphone on or off. When the microphone is muted, the
button is lit.
Toggles the headset on or off. When the headset is on, the button is lit.Headset button12
Keypad13
Allows you to dial phone numbers, enter letters, and select menu items
(by entering the item number).
Volume button14
Controls the handset, headset, and speakerphone volume (off hook) and
the ringer volume (on hook).
Contacts button15
Opens or closes the Directories menu. Use the Contacts button to access
personal and corporate directories.
Applications button16
Cisco IP Phone 8800 Series User Guide
10
Opens or closes the Applications menu. Use the Applications button to
access call history, user preferences, phone settings, and phone model
information.
Getting Started
Autodials your voice messaging system (varies by system).Messages button17
Returns to the previous screen or menu.Back button18
Phone handset.Handset19
Cisco IP Phones 8851 and 8851NR
Cisco IP Phones 8851 and 8851NR
The following sections describe attributes of the Cisco IP Phones 8851 and 8851NR.
Note
The Cisco IP Phone 8851NR does not support Bluetooth. Other than not supporting Bluetooth, the Cisco
IP Phone 8851 and Cisco IP Phone 8851NR support the same features.
Phone Connections
Connect your phone to the corporate IP telephony network, using the following diagram.
Cisco IP Phone 8800 Series User Guide
11
Phone Connections
Getting Started
Note
5DC adaptor port (DC48V).1
USB port9Access port (10/100/1000 PC)
connection.
2
Auxiliary port.6AC-to-DC power supply
(optional).
Handset connection.7AC power wall plug (optional).3
Analog headset connection
4
connection. IEEE 802.3at power
8Network port (10/100/1000 SW)
(optional).
enabled.
Each USB port supports the connection of up to five supported and nonsupported devices. Each device
connected to the phone is included in the maximum device count. For example, your phone can support
five USB devices (such as two Cisco IP Phone 8800 Key Expansion Modules, one headset, one hub, and
one other standard USB device) on the side port. Many third-party USB products count as multiple USB
devices, for example, a device containing USB hub and headset can count as two USB devices. For more
information, see the USB device documentation.
Cisco IP Phone 8800 Series User Guide
12
Getting Started
Buttons and Hardware
Buttons and Hardware
Handset light strip1
Indicates an incoming call (flashing red) or new voice message (steady
red).
Phone screen2
Shows information about your phone such as directory number, active
call and line status, softkey options, speed dials, placed calls, and phone
menu listings.
Cisco IP Phone 8800 Series User Guide
13
Buttons and Hardware
Getting Started
Programmable feature
3
buttons and Session
buttons
Your phone provides quick access to your phone lines, features, and call
sessions:
Programmable feature buttons (left side): Use to view calls on a
•
line or access features such as Speed Dial or All Calls. These buttons
are also called feature buttons.
Session buttons (right side): Use to perform tasks such as answering
•
a call, resuming a held call, or (when not being used for an active
call) initiating phone functions such as displaying missed calls. Each
call on your phone is associated with a session button.
Note
Depending on how your system administrator sets up the phone, the
If you are using a locale that reads right to left, such as Arabic,
the line button and session button locations are swapped.
buttons provide access to:
Phone lines and intercom lines
•
Speed-dial numbers (speed-dial buttons, including the Line Status
•
speed-dial features)
Web-based services (for example, a Personal Address Book button)
•
Call features (for example, a Privacy button)
•
Buttons illuminate to indicate status:
Softkey buttons4
Navigation cluster and
5
Select button
Green, steady: Active call or two-way intercom call
•
Green, flashing: Held call
•
Amber, steady: Privacy in use, one-way intercom call, DND active,
•
or logged into Hunt Group
Amber, flashing: Incoming call or reverting call
•
Red, steady: Remote line in use (shared line or Line Status)
•
Red, flashing: Remote line on hold
•
Depending on how your system administrator sets up the phone, enable
softkey options displayed on your phone screen.
The Navigation cluster and Select button allows you to scroll through
menus, highlight items and select the highlighted item.
Ends a connected call or session.Release Button6
Cisco IP Phone 8800 Series User Guide
14
Getting Started
Buttons and Hardware
Places an active call on hold and resumes the held call.Hold/Resume button7
Creates a conference call.Conference button8
Transfers a call.Transfer button9
Speakerphone button10
Toggles the speakerphone on or off. When the speakerphone is on, the
button is lit.
Mute button11
Toggles the microphone on or off. When the microphone is muted, the
button is lit.
Toggles the headset on or off. When the headset is on, the button is lit.Headset button12
Keypad13
Allows you to dial phone numbers, enter letters, and select menu items
(by entering the item number).
Volume button14
Controls the handset, headset, and speakerphone volume (off hook) and
the ringer volume (on hook).
Contacts button15
Opens or closes the Directories menu. Use the Contacts button to access
personal and corporate directories.
Applications button16
Opens or closes the Applications menu. Use the Applications button to
access call history, user preferences, phone settings, and phone model
information.
Cisco IP Phone 8800 Series User Guide
15
Cisco IP Phone 8861 and 8865
Autodials your voice messaging system (varies by system).Messages button17
Returns to the previous screen or menu.Back button18
Phone handset.Handset19
Cisco IP Phone 8861 and 8865
Getting Started
The following sections describe attributes of the Cisco IP Phone 8861 and 8865.
Phone Connections
Connect your phone to the corporate IP telephony network, using the following diagram.
Cisco IP Phone 8800 Series User Guide
16
Getting Started
Phone Connections
2
(optional).
4
connection. IEEE 802.3at power
enabled.
5
connection.
Handset connection.7AC-to-DC power supply
Analog headset connection
8AC power wall plug (optional).3
(optional).
USB port9Network port (10/100/1000 SW)
Audio In/Out ports10Access port (10/100/1000 PC)
USB port11Auxiliary port.6DC adaptor port (DC48V).1
Cisco IP Phone 8800 Series User Guide
17
Buttons and Hardware
Getting Started
Note
Each USB port supports the connection of up to five supported and nonsupported devices. Each device
connected to the phone is included in the maximum device count. For example, your phone can support
five USB devices (such as three Cisco IP Phone 8800 Key Expansion Modules, one hub, and one other
standard USB device) on the side port and five additional standard USB devices on the back port. Many
third-party USB products count as multiple USB devices, for example, a device containing USB hub and
headset can count as two USB devices. For more information, see the USB device documentation.
Buttons and Hardware
The Cisco IP Phone 8861 and 8865 share the same button and hardware configuration, but Cisco IP Phone
8865 has a video camera mounted on the top of the phone. Cisco IP Phone 8861 is shown.
Handset light strip1
Phone screen2
Cisco IP Phone 8800 Series User Guide
18
Indicates an incoming call (flashing red) or new voice message (steady
red).
Shows information about your phone such as directory number, active
call and line status, softkey options, speed dials, placed calls, and phone
menu listings.
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