Cisco Phone User Manual
March 2016 – v5
CISCO PHONE GUIDE 8851 | Rev 5 - 3/2016
CISCO PHONE GUIDE 8851 | Rev 5 - 3/2016
CONTENTS
BUTTON LAYOUT ....................................................................................................................................................................................... 3
PHONE SETTINGS ....................................................................................................................................................................................... 4
Volume .................................................................................................................................................................................................. 4
Ringtone ................................................................................................................................................................................................ 4
Wallpaper .............................................................................................................................................................................................. 4
Screen Brightness .................................................................................................................................................................................. 4
Font Size ................................................................................................................................................................................................ 4
CALL BASICS ............................................................................................................................................................................................... 5
Additional Call Information .................................................................................................................................................................. 5
Put a Call On Hold.................................................................................................................................................................................. 5
Park a Call .............................................................................................................................................................................................. 5
Decline ................................................................................................................................................................................................... 5
Do Not Disturb ....................................................................................................................................................................................... 6
Call Pickup Group .................................................................................................................................................................................. 6
Transfer / Forward a Call ...................................................................................................................................................................... 6
Forwarding Calls FROM Your Phone (ON-CAMPUS ONLY) .................................................................................................................. 6
Conference Calling (Ad-Hoc) ................................................................................................................................................................. 6
Call Log ................................................................................................................................................................................................... 7
UCO Directory ........................................................................................................................................................................................ 7
VOICEMAIL................................................................................................................................................................................................. 8
Initial Voicemail Setup .......................................................................................................................................................................... 8
Accessing your voicemail from your phone ......................................................................................................................................... 8
Accessing your voicemail from OFF CAMPUS ....................................................................................................................................... 8
Voicemail PIN ........................................................................................................................................................................................ 8
Changing your Recorded Name ............................................................................................................................................................ 8
Changing your Standard Greeting (main greeting) .............................................................................................................................. 9
Options in the Voicemail System .......................................................................................................................................................... 9
Alternate Greeting ................................................................................................................................................................................ 9
Recording the Alternate Greeting ..................................................................................................................................................... 9
Activating Your Alternate Greeting .................................................................................................................................................. 9
Deactivating Your Alternate Greeting Manually .............................................................................................................................. 9
Unified Messaging ............................................................................................................................................................................... 10
ANALOG AND USB HEADSETS ................................................................................................................................................................. 10
MY PHONE PORTAL – MYPHONE.UCO.EDU ........................................................................................................................................... 11
PHONES TAB ........................................................................................................................................................................................ 12
My Phones ....................................................................................................................................................................................... 12
Phone Settings ................................................................................................................................................................................. 12
Voicemail Notification ..................................................................................................................................................................... 13
IM & AVAILABILITY TAB ...................................................................................................................................................................... 14
GENERAL SETTINGS TAB ...................................................................................................................................................................... 14
BLUETOOTH DEVICES .............................................................................................................................................................................. 14
Sync a Bluetooth Headset ................................................................................................................................................................... 14
Sync a cell phone ................................................................................................................................................................................. 14
Downloading & Deleting the Cell Phone Contact List ........................................................................................................................ 15
Initiating a Cell Phone Call from Your Desk Phone ............................................................................................................................ 15
Moving the Audio of a Cellular Call Between Your Cell and Your Desk Phone ................................................................................. 15
CONTACT INFORMATION ........................................................................................................................................................................ 15
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CISCO PHONE GUIDE 8851 | Rev 5 - 3/2016
BUTTON LAYOUT
1.
Incoming Call or Voicemail Indicator
2.
Feature and Session Buttons
Use feature buttons (left side) to view
calls on a line or access features such
as Speed Dial. Use session buttons
(right side) to perform tasks such as
resuming a held call.
3.
Soft Keys
4.
Back
Navigation
Hang Up
5.
Hold
Transfer
Conference
6.
Headset
Speakerphone
Mute
7.
Voicemail
Applications
Directory
8.
Volume
7 8 1 6 5 4 3
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CISCO PHONE GUIDE 8851 | Rev 5 - 3/2016
BASIC FEATURES
PHONE SETTINGS
You can customize your phone settings to your individual preference for each of the items below.
VO L U M E
The Volume bar is located to the left of the keypad.
To adjust the handset, headset, or speakerphone volume, press Volume when the phone is in use.
To adjust the ringer volume, press Volume to the left (-) or right (+).
To silence the phone when ringing, press Volume left one time. Pressing Volume multiple times lowers the ringer volume.
RINGTONE
1. Press Applications
2. Select Settings > Ringtone.
3. Select a line. You can select a different ring tone for each extension on your phone.
4. Scroll through the list of ringtones and press Play to hear a sample.
5. Press Set and Apply to save a selection.
WA LLPAPER
1. Press Applications
2. Select Settings > Wallpaper.
3. Select a wallpaper image.
4. Press Set to save a selection.
SC REEN BRIGHTNESS
1. Press Applications
2. Select Settings > Brightness.
3. Press the Navigation cluster left or right to increase or decrease the brightness and press Save.
FON T SIZE
1. Press Applications
2. Select Settings > Font Size.
3. Select Tiny, Small, Regular, Large or Huge.
4. Press Save.
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CISCO PHONE GUIDE 8851 | Rev 5 - 3/2016
CALL BASICS
TIP: Dial * and then the on-
campus extension to go directly
to a user’s voicemail.
You can place a call using any of the following methods:
1. Lift the receiver and dial
2. Hit the Speakerphone button and dial
3. Hit the New call Soft Key and dial
You can end a call using any of the following methods:
1. Hang up the receiver
2. Hit the End call Soft Key
3. Hit the red Hang Up button
ADDITIONAL CALL IN FORMAT I O N
On-Campus Call – Dial the 4 digit extension of the other party
Local Call – Dial 9 followed by the 7-digit number of the other party
Long Distance Call – Dial 9, then 1, then the area code and phone number of the other party. You will then be prompted to enter
your long distance code (screen shows “Enter Authorization Code”) followed by the # key. After doing so, your call will be
connected.
International Call - Dial 9, then 011, then the country code, area code, and phone number of the other party. You will then be
prompted to enter your long distance code (screen shows “Enter Authorization Code”) followed by the # key. After doing so, your
call will be connected if you have been granted international dialing privileges.
Emergency Call – Dial either 911 or 9 followed by 911 to connect with your local 911 dispatch center.
PUT A CALL ON HOLD
You place a call on hold using any of the following methods:
1. Push the Hold Button
2. Push the Hold Soft Key
You can resume a call on hold using any of the following methods:
1. Push the Hold Button
2. Push the Resume Soft Key
PARK A CALL
Hit the “More” Soft Key (…) and then the Park Soft Key
When you park a call, you will be notified which extension is holding the call (for example, the screen will say "Parked at 1850".)
Anyone can retrieve a parked call by simply dialing the park number (for example, 1850) from any phone on the Cisco phone system.
DECLINE
When your phone is ringing, you will have a Soft Key option called Decline. Hitting this Soft Key immediately directs the call to
voicemail. This is similar to hitting "ignore" on most cell phones.
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