Cisco IP Phone 8800 Series Multiplatform Phones User Guide
First Published: 2016-01-29
Last Modified: 2018-05-14
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CONTENTS
CHAPTER 1
Your Phone 1
The Cisco IP Phone 8800 Series 1
New and Changed Features 2
New and Changed for Firmware Release 11.1(2) 2
New and Changed for Firmware Release 11.1(1) 3
New and Changed Features for Firmware Release 11.0(1) 4
New and Changed Features for Firmware Release 10.4(1)SR1 4
New and Changed Features for Firmware Release 10.4(1) 4
Phone Setup 5
Adjust the Handset Rest 5
Change the Viewing Angle of Your Phone 6
Connect to the Network 6
Set a Password on Initial Phone Boot Up 7
Secure the Phone with a Cable Lock 7
Sign into Your Extension from Another Phone 7
Sign out of Your Extension from Another Phone 8
Sign in to a Phone as a Guest 8
Sign Out of a Phone as a Guest 8
Monitor a Coworker's Line 9
Phone Web Page 9
Speed-Dial Numbers 10
Buttons and Hardware 11
Navigation 13
Softkey, Line, and Feature Buttons 13
Phone Screen Features 14
Clean the Phone Screen 14
Cisco IP Phone 8800 Series Multiplatform Phones User Guide
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Contents
Differences Between Phone Calls and Lines 15
USB Ports 15
Mobile Device Charging 15
Bluetooth and Your Phone 16
Energy Savings 16
Turn On Your Phone 17
Additional Help and Information 17
Accessibility Features 17
Troubleshooting 17
Find Information About Your Phone 18
View the Network Status 18
View the Phone Status 19
View the Status Messages on the Phone 19
CHAPTER 2
View the Line Status 20
View the Transaction Status 20
View the Reboot History 20
Report All Phone Issues 20
Factory Reset the Phone from Phone Web Page 21
Identify Phone Issues with a URL in the Phone Web Page 21
Lost Phone Connectivity 22
Cisco One-Year Limited Hardware Warranty Terms 22
Calls 23
Make Calls 23
Make a Call 23
Make a Call with the Dial Assistance List 23
Make a Call with the Speakerphone 24
Make a Call with a Headset 24
Make an Emergency Call 24
Redial a Number 25
Speed Dial 25
Assign a Speed-Dial Code from the Phone Screen 25
Make a Call with a Speed-Dial Code 26
Configure a Speed Dial on a Line Key 26
Cisco IP Phone 8800 Series Multiplatform Phones User Guide
iv
Remove a Speed Dial from a Line Key 26
Use the Line in Focus for Speed-Dial Calls 27
Use the Line in Focus to Check Speed-Dial Calls 27
Dial an International Number 27
Secure Calls 28
Answer Calls 28
Answer a Call 28
Answer Call Waiting 28
Decline a Call 28
Turn On Do Not Disturb 29
Turn On or Turn Off DND Using a Star Code 29
Answer a Coworker's Phone (Call Pickup) 29
Answer a Call Within Your Group (Pickup) 29
Contents
Mute Your Call 30
Hold Calls 30
Put a Call on Hold 30
Answer a Call Left on Hold for Too Long 30
Swap Between Active and Held Calls 31
Call Park 31
Place a Call on Hold with Call Park 31
Retrieve a Call on Hold with Call Park 32
Forward Calls 32
Forward a Call in Specific Situations with the Phone Web Page 32
Transfer Calls 33
Transfer a Call to Another Person 33
Consult Before You Complete a Transfer 33
Conference Calls and Meetings 34
Add Another Person to a Call 34
Conference with a Star Code 34
Video Calls 35
Make a Video Call 35
Toggle Between Phone and Video Display 35
Adjust the Picture-In-Picture Position 35
Stop Your Video 36
Cisco IP Phone 8800 Series Multiplatform Phones User Guide
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Contents
Adjust the Camera Exposure 36
Adjust the Video Bandwidth 36
Video Call Security and Troubleshooting Information 37
Record a Call 37
Instant Message and Presence Contacts 38
Presence 38
Make a Call to an IM and Presence Contact 38
Change Your Presence State 39
Page a Group of Phones (Multicast Paging) 39
Multiple Lines 39
Answer the Oldest Call First 40
View All Calls on Your Phone 40
Shared Lines 40
Add Yourself to a Call on a Shared Line 40
Call Center Features 40
Sign In as a Call Center Agent 41
Sign Out as a Call Center Agent 41
Change Your Status as a Call Center Agent 41
Accept a Call Center Call 42
Hold an Agent Call 42
Set a Disposition Code While on a Call Center Call 42
Trace a Call 42
Escalate a Call to a Supervisor 43
Mobile Devices and Your Desk Phone 43
Phone Calls with Intelligent Proximity 43
Pair a Mobile Device with Your Desk Phone 44
Switch Connected Mobile Devices 44
Delete a Mobile Device 44
View Your Paired Bluetooth Devices 45
Intelligent Proximity for Mobile Phones 45
CHAPTER 3
vi
Intelligent Proximity for Tablets 48
Contacts 49
Corporate Directory 49
Cisco IP Phone 8800 Series Multiplatform Phones User Guide
Dial a Contact in the Corporate Directory 49
Broadsoft Directory 49
Search for a Contact in Your Broadsoft Directory (Simple Search) 50
Search for a Contact in Your BroadSoft Directory (Advance Search) 50
Edit Your Contact Type in Your Broadsoft Directory 50
Edit Your BroadSoft Directory Name 51
Edit the Server Name of Your Broadsoft Directory 51
Edit User ID of Your Broadsoft Directory 51
Edit Your Broadsoft Directory Password 52
LDAP Directory 52
Search for a Contact in Your LDAP Directory 52
Personal Address Book 53
Add a New Contact to Your Personal Address Book 53
Contents
CHAPTER 4
Add a New Contact to Your Personal Address Book with Phone Web Page 53
Search for a Contact in Your Personal Address Book 53
Call a Contact in Your Personal Address Book 54
Edit a Contact in Your Personal Address Book 54
Remove a Contact from Your Personal Address Book 54
Reverse Name Lookup for Incoming and Outgoing Calls 54
Recent Calls 57
Recent Calls List 57
View Your Recent Calls 57
Return a Recent Call 58
Clear the Recent Calls List 58
Create a Contact From a Recents Record 59
Delete a Call Record 59
Delete All Call Records 60
CHAPTER 5
Voicemail 61
Your Voicemail Account 61
Set Up Voicemail on Your Phone 61
Check for New Voice Messages 62
Access Voicemail 62
Cisco IP Phone 8800 Series Multiplatform Phones User Guide
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Contents
Access Audio Voicemail 62
Phone Behavior with Voicemail Setting 62
Phone Behavior with Voicemail and Missed Call Configuration Setting 63
CHAPTER 6
Settings 65
Change the Ringtone 66
Assign a Ring Tone to an Extension with the Phone Web Page 66
Forward Calls in Specific Situations from Your Phone 66
Enable Call Forwarding with the Phone Web Page 67
Turn On Do Not Disturb For a Specific Line 67
Turn on DND for All Lines from the Phone Web Page 68
Block an Anonymous Call 68
Block Your Caller ID Display 68
Secure a Call 69
Enable Dial Assistance 69
Set Up an Auto Answer Page 69
Set Up Voicemail 70
Change the Time Format 70
Change the Date Format 70
Change the Screen Saver 71
CHAPTER 7
Change Wallpaper from the Phone Page 72
Configure the Screen Saver with the Phone Web Page 72
Add a Logo as a Phone Background 73
Change Wallpaper from the Phone Page 74
Download Wallpaper 74
Adjust the Phone Screen Brightness 75
Adjust the Backlight Duration 75
Adjust Backlight Timer from the Phone Web Page 76
Change the Display Mode 76
Restart Your Phone 77
Set Language 77
Set Password 77
Accessories 79
viii
Cisco IP Phone 8800 Series Multiplatform Phones User Guide
Accessories Overview for Cisco IP Phone 8800 Series with Multiplatform Firmware 79
View the Accessories Associated with Your Phone 80
Headsets 81
Important Headset Safety Information 81
Cisco Headset 500 Series 81
Cisco Headset 500 Series Setup 82
Control Calls with Cisco Headset USB Adapter 84
Replace Your Cisco Headset Ear Pads 86
Third Party Headsets 87
Audio Quality 88
Wired Headsets 88
Wireless Headsets 88
Standard Headsets 88
Contents
Connect a Standard Headset 88
USB Headsets 89
Connect a USB Headset 89
Bluetooth Wireless Headsets 90
Turn Bluetooth On or Off 91
Add a Bluetooth Headset 91
Disconnect a Bluetooth Headset 92
Remove a Bluetooth Headset 92
Wireless Headsets 92
Swap Headsets While on a Call 92
Specify a Audio Device for a Call 93
Dynamically Select an Audio Path for a Call 93
External Speakers and Microphone 94
Cisco IP Phone Key Expansion Module Setup Overview 94
Key Expansion Module Buttons and Hardware 95
Adjust the Screen Brightness 96
Modify a Speed Dial on a Key Expansion Module 97
CHAPTER 8
Product Safety and Security 99
Safety and Performance Information 99
Power Outage 99
Cisco IP Phone 8800 Series Multiplatform Phones User Guide
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Contents
Regulatory Domains 99
Health-Care Environments 99
External Devices 99
Ways to Provide Power to Your Phone 100
Phone Behavior During Times of Network Congestion 100
Compliance Statements 100
Compliance Statements for the European Union 100
CE Marking 100
RF Exposure Statement for the European Union 101
Compliance Statements for Canada 101
Canadian RF Exposure Statement 101
Compliance Information for Brazil 102
FCC Compliance Statements 102
FCC Part 15.19 Statement 102
FCC Part 15.21 Statement 102
FCC RF Radiation Exposure Statement 102
FCC Receivers and Class B Digital Statement 102
Cisco Product Security Overview 103
Important Online Information 103
Cisco IP Phone 8800 Series Multiplatform Phones User Guide
x
Your Phone
• The Cisco IP Phone 8800 Series, on page 1
• New and Changed Features, on page 2
• Phone Setup, on page 5
• Sign into Your Extension from Another Phone, on page 7
• Sign in to a Phone as a Guest, on page 8
• Monitor a Coworker's Line, on page 9
• Phone Web Page, on page 9
• Buttons and Hardware, on page 11
• Energy Savings, on page 16
• Additional Help and Information, on page 17
The Cisco IP Phone 8800 Series
The Cisco IP Phones 8811, 8841, 8845, 8851, 8861, and 8865 deliver easy-to-use, highly-secure voice
communications.
CHAPTER 1
Table 1: Cisco IP Phone 8800 Series Major Features
886588618851884588418811Features
ColorColorColorColorColorGrayscaleScreen
221000USB Ports
Cisco IP Phone 8800 Series Multiplatform Phones User Guide
1
New and Changed Features
Intelligent
Proximity
Modules
To use the phone, the phone needs to be connected to a network and configured to connect to a call control
system. The phones support many functions and features, depending on the call control system. Your phone
might not have all functions available, based on the way your administrator has set up the phone.
New and Changed Features
Your Phone
886588618851884588418811Features
YesYesNoNoNoNoWi_Fi
YesYesYesYesNoNoBluetooth
YesYesYesYesNoNoCisco
332000Key Expansion
New and Changed for Firmware Release 11.1(2)
Updated SectionRevision
Make an Emergency Call, on page 24Emergency Call Support
Cisco IP Phone 8800 Series Multiplatform Phones User Guide
2
Your Phone
New and Changed for Firmware Release 11.1(1)
Updated SectionRevision
Cisco Headset 531 and Cisco Headset 532
Important Headset Safety Information, on page 81
Cisco Headset 500 Series, on page 81
Cisco Headset 500 Series Setup, on page 82
Adjust Your Headset Bass and Treble, on page 82
Adjust Your Headset Microphone Volume, on page 83
Adjust Your Headset Speaker Feedback, on page 83
Test Your Headset Microphone, on page 83
Control Calls with Cisco Headset USB Adapter, on page
84
Control Single Calls, on page 84
Switch Among Multiple Calls, on page 84
Place Call on Hold and Resume Another Call, on page 85
Place Call on Hold and Answer Incoming Call, on page 85
End Call and Resume a Held Call, on page 85
End Call and Answer Incoming Call, on page 85
Headset Call Button Behavior, on page 85
Headset LED Status, on page 86
Replace Your Cisco Headset Ear Pads, on page 86
Reverse Name Lookup
Administrators enable and disable this feature. For
information about this feature, see Reverse Name Lookup
for Incoming and Outgoing Calls, on page 54.
New and Changed for Firmware Release 11.1(1)
Updated SectionRevision
Adjust the Phone Screen Brightness, on page 75Adjust Contrast Slider
Record a Call, on page 37Call Recording Support
Call Center Features, on page 40Call Center Support
Buttons and Hardware, on page 11Cisco IP Phone 8845 and 8865
Instant Message and Presence Contacts
Presence
Instant Message and Presence Contacts, on page 38
Presence, on page 38
Make a Call to an IM and Presence Contact, on page 38
Change Your Presence State, on page 39
Cisco IP Phone 8800 Series Multiplatform Phones User Guide
3
New and Changed Features for Firmware Release 11.0(1)
Updated SectionRevision
Secure Calls, on page 28Secure Call
Video Calls, on page 35Video Calls
View Your Recent Calls, on page 57XSI Call Logs - Server All Calls menu
New and Changed Features for Firmware Release 11.0(1)
Updated SectionRevision
Use the Line in Focus for Speed-Dial Calls, on page 27Configure a line key to perform a speed dial
either with a VID or without a VID
Your Phone
Perform a check to confirm whether the call is
made with the current focusing line
Configure missed call indication on the Phone
Web Page
download picture, and logo. The new default
wallpaper is a monochrome picture
from the phone web page
Use the Line in Focus to Check Speed-Dial Calls, on page
27
Phone Behavior with Voicemail Setting, on page 62
Phone Behavior with Voicemail and Missed Call
Configuration Setting, on page 63
Change Wallpaper from the Phone Page, on page 72To add wallpaper available options are default,
Conference with a Star Code, on page 34A star code is added to Conference hard key
Add a Logo as a Phone Background, on page 73Logo can be added as phone background
New and Changed Features for Firmware Release 10.4(1)SR1
Updated SectionRevision
Added Multicast paging support
Page a Group of Phones (Multicast Paging), on page
39
New and Changed Features for Firmware Release 10.4(1)
Updated SectionRevision
Report All Phone Issues, on page 20Added Problem Reporting Tool support
Added Speed-Dial support on a line key
Cisco IP Phone 8800 Series Multiplatform Phones User Guide
4
Configure a Speed Dial on a Line Key, on page 26
Remove a Speed Dial from a Line Key, on page 26
Your Phone
Phone Setup
Updated SectionRevision
Added Key Expansion Module support
Added Provisioning Authority support
Updated Call Park support
Phone Setup
Typically, your administrator sets up your phone and connects it to the network. If your phone is not set up
and connected, contact your administrator for instructions.
Cisco IP Phone Key Expansion Module Setup
Overview, on page 94
Key Expansion Module Buttons and Hardware, on
page 95
Modify a Speed Dial on a Key Expansion Module,
on page 97
Sign into Your Extension from Another Phone, on
page 7
Sign out of Your Extension from Another Phone, on
page 8
Monitor a Coworker's Line, on page 9Added Busy Lamp Field support
Call Park, on page 31
Place a Call on Hold with Call Park, on page 31
Retrieve a Call on Hold with Call Park, on page 32
Adjust the Handset Rest
If your phone is wall-mounted or if the handset slips out of the cradle too easily, you may need to adjust the
handset rest to ensure that the receiver does not slip out of the cradle.
Cisco IP Phone 8800 Series Multiplatform Phones User Guide
5
Change the Viewing Angle of Your Phone
Your Phone
Procedure
Step 1 Remove the handset from the cradle and pull the plastic tab from the handset rest.
Step 2 Rotate the tab 180 degrees.
Step 3 Hold the tab between two fingers, with the corner notches facing you.
Step 4 Line up the tab with the slot in the cradle and press the tab evenly into the slot. An extension protrudes from
the top of the rotated tab.
Step 5 Return the handset to the handset rest.
Change the Viewing Angle of Your Phone
You can change the angle of the phone to eliminate glare on the screen.
Procedure
Step 1 Hold the receiver in the cradle with one hand.
Step 2 Move the footstand with the other hand to change the angle.
Connect to the Network
You need to connect the phone to the network.
Mobile and Remote Access Through Expressway—If your administrator sets up Mobile and Remote Access
Through Expressway and you connect your phone to the network, it connects to the Expressway server
automatically.
Cisco IP Phone 8800 Series Multiplatform Phones User Guide
6
Your Phone
Set a Password on Initial Phone Boot Up
The first time your phone boots up, you may be prompted to set a password. If you are not prompted, your
administrator has created a password for you.
Procedure
Step 1 Enter your password in the New password and Reenter new password fields.
Step 2 Press Save.
Secure the Phone with a Cable Lock
You can secure your phone with a laptop cable lock up to 20 mm wide.
Procedure
Set a Password on Initial Phone Boot Up
Step 1 Take the looped end of the cable lock and wrap it around the object to which you want to secure your phone.
Step 2 Pass the lock through the looped end of the cable.
Step 3 Unlock the cable lock.
Step 4 Press and hold the locking button to align the locking teeth.
Step 5 Insert the cable lock into the lock slot of your phone and release the locking button.
Step 6 Lock the cable lock.
Sign into Your Extension from Another Phone
If extension mobility is configured, you can sign into a different phone in your network and have it act the
same as your phone. After you sign in, the phone adopts your personal directory number.
Before you begin
Your administrator configures provisioning authority.
Procedure
Step 1 Press Sign in.
Step 2 Enter your username and password, then press Sign in.
The password field allows two input methods: alphanumeric and numeric. While you type in the password,
you see the Options softkey on the phone. Use this softkey to change the current password input type. Select
Cisco IP Phone 8800 Series Multiplatform Phones User Guide
7
Sign out of Your Extension from Another Phone
Input all for alphanumeric input and select Input num for numeric entry. Your administrator configures the
password input method on the phone web page.
Sign out of Your Extension from Another Phone
Procedure
Press Sign out.
Sign in to a Phone as a Guest
Your phone has a guest account when your administrator enables hoteling on your phone. You can then sign
in to a different phone in your network as a guest.
Your Phone
Procedure
Step 1 Press Sign in.
Step 2 Enter your user ID and password.
The password field uses two types of input methods; alphanumeric and numeric. While you type in the
password, you see Options softkey on the phone. You can use this softkey to change the current password
input type. Select Input all for alphanumeric input and select Input num for numeric entry.
Step 3 Press Save.
Note
An administrator can set up a phone to make emergency calls. Whenever you sign in as a guest to a registered
phone, the phone transfers a request to obtain the location of the phone. The location is sent to the emergency
services when you make an emergency call.
Sign Out of a Phone as a Guest
Procedure
Step 1 Press Guest Out.
Step 2 Press Sign Out.
Cisco IP Phone 8800 Series Multiplatform Phones User Guide
8
Your Phone
Monitor a Coworker's Line
With the busy lamp field feature, you can monitor the line status of a coworker or supervisor. This feature is
useful if you routinely handle calls for a colleague and need to see their ability to answer a call.
If this feature is configured on your phone, the following LED colors display on a line key:
• A green LED—Monitored line is available.
• A red LED—Monitored line is busy.
• A red fast blinking LED—A call is ringing to the monitored line.
• An amber LED—A configuration error occurred when this feature was being set up.
On your phone, you see the caller ID for the calls that you receive. For lines that you monitor, you do not see
caller ID.
You can use this feature with speed dial or call pickup for even greater flexibility. But you may see different
icons displayed on your phone based on your combination of features. The following table shows the various
busy lamp field icons based on each feature combination.
Monitor a Coworker's Line
Table 2: Busy Lamp Field Icons on the Cisco IP Phone 8800 Series
Busy Lamp
Field and Call
Pickup
Idle
Alerting
In use
parked
Error
Busy Lamp
Field
Busy Lamp
Field and
Speed Dial
Busy Lamp
Field and
Call Park
Busy Lamp
Field, Speed
Dial, and Call
Pickup
----Call
Busy Lamp
Field, Call
Park, and
Call Pickup
Busy Lamp
Field, Speed
Dial, and
Call Park
Busy Lamp Field,
Speed Dial, Call
Pickup, and Call
Park
Phone Web Page
You can customize some phone settings with the phone web page, which you access from your computer.
Your administrator gives you the page URL, your user ID, and password.
In the phone web page, you can control features, line settings, and phone services for your phone.
Cisco IP Phone 8800 Series Multiplatform Phones User Guide
9
Speed-Dial Numbers
Your Phone
• Phone features include speed dial, do not disturb, and your personal address book.
• Line settings affect a specific phone line (directory number) on your phone. Line settings can include
call forwarding, visual and audio message indicators, ring patterns, and other line-specific settings.
The following table describes some specific features that you configure using the phone web page.
DescriptionFeatures
Call forward
Speed dial
contact
Related Topics
Speed Dial, on page 25
Forward Calls, on page 32
Speed-Dial Numbers
When you dial a number on your phone, you enter a series of digits. When you set up a speed-dial number,
the speed-dial number must contain all the digits you need to make the call. For example, if you need to dial
9 to get an outside line, you enter the number 9 and then the number you want to dial.
You can also add other dialed digits to the number. Examples of additional digits include a meeting access
code, an extension, a voicemail password, an authorization code, and a billing code.
You specify the number that will receive calls when call forward is enabled on the
phone. Use the phone web page to set up more complicated call forward functions, for
example, when your line is busy.
You assign phone numbers to speed-dial numbers so that you can quickly call that
person.
You assign a ringtone to a specific line.Ringtone
You add a contact to your personal directory with phone web page.Personal directory
The dial string can contain the following characters:
• 0 to 9
• Pound (#)
• Asterisk (*)
• Comma (,)—This is the pause character, and gives a 2- second delay in the dialing. You can have several
commas in a row. For example, two commas (,,) represent a pause of 4 seconds.
The rules for dial strings are:
• Use the comma to separate the parts of the dial string.
• An authorization code must always precede a billing code in the speed-dial string.
• A single comma is required between the authorization code and the billing code in the string.
• A speed-dial label is required for speed dials with authorization codes and additional digits.
Cisco IP Phone 8800 Series Multiplatform Phones User Guide
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Your Phone
Buttons and Hardware
Before you configure the speed dial, try to dial the digits manually at least once to ensure that the digit sequence
is correct.
Note
Your phone does not save the authorization code, billing code, or extra digits from the speed dial in the call
history. If you press Redial after you connect to a speed-dial destination, the phone prompts you to enter any
required authorization code, billing code, or additional digits manually.
Example
To set up a speed-dial number to call a person at a specific extension, and if you need an authorization code
and billing code, consider the following requirements:
• You need to dial 9 for an outside line.
• You want to call 5556543.
• You need to input the authorization code 1234.
• You need to input the billing code 9876.
• You must wait for 4 seconds.
• After the call connects, you must dial the extension 56789#.
In this scenario, the speed-dial number is 95556543,1234,9876,,56789#.
Buttons and Hardware
The Cisco IP Phone 8800 Series has two distinct hardware types:
• Cisco IP Phones 8811, 8841, 8851, and 8861—do not have a camera.
• Cisco IP Phones 8845 and 8865—have a built-in camera.
Cisco IP Phone 8800 Series Multiplatform Phones User Guide
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Buttons and Hardware
Your Phone
Figure 1: Cisco IP Phone 8845 Buttons and Hardware
Handset and Handset light strip1
Indicates whether you have an incoming call (flashing red) or a
new voice message (steady red).
2
Use the camera for video calls.Camera
Cisco IP Phone 8845 and 8865
only
3
Programmable feature buttons
Access your phone lines, features, and call sessions.
and line buttons
Softkey buttons4
5
Back, Navigation cluster, and
Access to functions and services.
Back Return to the previous screen or menu.
Release
If you press and hold the back button for more than 0.5 secs (long
press), you return to the main screen or the call screen. When
you are in the settings screens, the long press takes you to the
main screen. If you are in one of the call screens, the long press
takes you to the call screen.
Navigation cluster Navigation ring and Select button—Scroll
through menus, highlight items and select the highlighted item.
Release End a connected call or session.
6
Hold/Resume, Conference,
and Transfer
Hold/Resume Place an active call on hold and resume the
held call.
Conference Create a conference call.
Transfer Transfer a call.
Cisco IP Phone 8800 Series Multiplatform Phones User Guide
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Your Phone
Navigation
Navigation
7
8
Use the outer ring of the Navigation cluster to scroll through menus and to move between fields. Use the inner
Select button of the Navigation cluster to select menu items.
If a menu item has an index number, you can enter the index number with the keypad to select the item.
Speakerphone, Mute, and
Headset
Contacts, Applications, and
Messages
Volume button9
Speakerphone Toggle the speakerphone on or off. When
the speakerphone is on, the button is lit.
Mute Toggle the microphone on or off. When the
microphone is muted, the button is lit.
Headset Toggle the headset on or off. When the headset is
on, the button is lit.
Contacts Access personal and corporate directories.
Applications Access call history, user preferences, phone
settings, and phone model information.
Messages Autodial your voice messaging system.
Adjust thehandset, headset, and speakerphone volume
(off hook) and the ringer volume (on hook).
Softkey, Line, and Feature Buttons
You can interact with the features on your phone in several ways:
• Softkeys, located below the screen, give you access to the function displayed on the screen above the
softkey. The softkeys change depending on what you are doing at the time. The More ... softkey shows
you that more functions are available.
• Feature and line buttons, located on either side of the screen, give you access to phone features and phone
lines.
• Feature buttons—Used for features such as Speed dial or Call pickup, and to view your status on
another line.
• Line buttons—Used to answer a call or resume a held call. When not used for an active call, used
to initiate phone functions, such as the missed calls display.
Feature and line buttons illuminate to indicate status:
• Green, steady—Active call or two-way intercom call
• Green, flashing—Held call
• Amber, steady—Privacy in use, one-way intercom call, Do Not Disturb (DND) active, or logged
into a Hunt Group
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Phone Screen Features
• Amber, flashing—Incoming call or reverting call
• Red, steady—Remote line in use (shared line or Line Status)
• Red, flashing—Remote line on hold
Your administrator can set up some functions as softkeys or as feature buttons. You can also access some
functions with softkeys or the associated hard button.
Phone Screen Features
The phone screen shows information about your phone such as directory number, active call and line status,
softkeys, speed dials, placed calls, and phone menu listings. The screen is made up of three sections: the
header row, the middle section, and the footer row.
Figure 2: Cisco IP Phone 8800 Screen
Your Phone
Figure 3: Cisco IP Phone 8800 Screen
1
2
3
Clean the Phone Screen
Procedure
If your phone screen gets dirty, wipe it with a soft, dry cloth.
At the top of the screen is the header row. The header row displays the phone number, current
date and time, as well a number of icons. The icons display when features are active.
The middle of the phone screen displays the information associated with the line and feature
buttons on the phone.
The bottom row of the screen contains the softkey labels. Each label indicates the action for the
softkey button below the screen.
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Your Phone
Differences Between Phone Calls and Lines
Caution
Do not use any liquids or powders on the phone because they can contaminate the phone components
and cause failures.
Differences Between Phone Calls and Lines
We use the terms lines and calls in very specific ways to explain how to use your phone.
• Lines—Each line corresponds to a directory number or intercom number that others can use to call you.
You have as many lines as you have directory numbers and phone line icons.
• Calls—Each line can support multiple calls. By default, your phone supports two connected calls per
line, but your administrator can adjust this number according to your needs.
Only one call can be active at any time; other calls are automatically placed on hold.
Here is an example: If you have two lines and each line supports four calls, then you could have up to
eight connected calls at one time. Only one of those calls is active and the other seven are held calls.
USB Ports
Only for Cisco IP Phone 8851 and 8861.
Your phone may have one or more USB ports. Each USB port supports a maximum of five USB devices.
Each device connected to the port is included in the maximum device count.
For example, your phone can support five USB devices on the side port and five additional standard USB
devices on the back port. Many third-party USB products contain more than one USB device, and thus count
as more than one device.
Note
If you use a USB hub and remove the USB cable from the phone during an active call, your phone might
restart.
Related Topics
The Cisco IP Phone 8800 Series, on page 1
Mobile Device Charging
You can use the USB ports on your phone to charge your mobile device if the device has a USB connection.
The following ports support USB charging:
Your phone continues to charge the mobile device while it is in power saving mode.
When you use your phone to charge your mobile device, the following conditions apply:
• A short delay may occur before charging begins.
• In some situations, your device will not display the charging icon. For example, the icon may not display
when the device is fully charged.
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Bluetooth and Your Phone
If you unplug your tablet and immediately plug in a USB headset to the phone, a 3-second delay occurs before
the phone recognizes the USB headset.
Related Topics
Energy Savings, on page 16
Bluetooth and Your Phone
Bluetooth is supported on Cisco IP Phone 8851 and 8861.
If your phone supports Bluetooth, use a Bluetooth headset and connect your mobile phone or tablet to the
phone.
Bluetooth connections work best when you're within 3 to 6 feet (1 to 2 meters) from your phone, but you
might be able to be as far away as 66 feet (20 meters). The Bluetooth connection can degrade if you have a
barrier (wall, door, window), large metal object, or other electronic devices between your phone and the
connected device.
To connect a mobile device or headset to your phone with Bluetooth, start by pairing the device with your
phone. You can pair up to three devices. If you try to pair more than three devices, you are prompted to delete
one device.
Your Phone
After the headset or mobile device is paired, the phone connects to the headset or mobile device when the
headset or mobile device is turned on.
When you pair a device, you can set the Bluetooth mode to Phone, Handsfree or Both. Phone allows you to
use only a Bluetooth headset. Handsfree allows you to use only your mobile phone. Both allows you to use
both a headset and a mobile phone.
When you use a Bluetooth headset and mobile devices with your phone, keep these things in mind:
• The last Bluetooth headset or mobile device connected with the phone is the default device that the phone
uses.
• You can have only one active connection at any time. For example, you can have a Bluetooth headset
or a mobile phone active.
• The phone supports one device of each type. For example, you cannot connect two Bluetooth headsets.
• You can connect one mobile device at any time. For example, if your Bluetooth headset is active, and
you connect a mobile phone, the Bluetooth headset disconnects.
• Your Bluetooth device will reconnect if you move back into range, or if it restarts.
Related Topics
Bluetooth Headsets
Pair a Mobile Device with Your Desk Phone, on page 44
The Cisco IP Phone 8800 Series, on page 1
Energy Savings
Your administrator can reduce the amount of power that the phone screen uses when you're not using your
phone. Level of energy-saving that your administrator can set up:
• Power Save—The backlight or screen turns off when the phone has been inactive for a period of time.
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Your Phone
Turn On Your Phone
When your phone is powered off to save energy, the phone screen is blank.
Procedure
Press any key to turn on the phone.
Additional Help and Information
If you have questions about the functions available on your phone, contact your administrator.
The Cisco website (https://www.cisco.com) contains more information about the phones and call control
systems.
• For quick start guides and end-user guides in English, follow this link:
Turn On Your Phone
https://www.cisco.com/c/en/us/support/collaboration-endpoints/unified-ip-phone-8800-series/
products-user-guide-list.html
• For guides in languages other than English, follow this link:
https://www.cisco.com/c/en/us/support/collaboration-endpoints/
ip-phone-8800-series-multiplatform-firmware/tsd-products-support-translated-end-user-guides-list.html
• For licensing information, follow this link:
https://www.cisco.com/c/en/us/support/collaboration-endpoints/
ip-phone-8800-series-multiplatform-firmware/products-licensing-information-listing.html
Accessibility Features
Cisco IP Phones provide accessibility features for the vision impaired, the blind, and the hearing and mobility
impaired.
For detailed information about the accessibility features on these phones, see http://www.cisco.com/c/en/us/
support/collaboration-endpoints/unified-ip-phone-8800-series/products-technical-reference-list.html.
You can also find more information about accessibility at this Cisco website:
http://www.cisco.com/web/about/responsibility/accessibility/index.html
Troubleshooting
You may experience issues related to the following scenarios:
• Your phone cannot communicate with the call control system.
• The call control system has communication or internal problems.
• Your phone has internal problems.
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Find Information About Your Phone
If you experience problems, your administrator can help troubleshoot the root cause of the problem.
Find Information About Your Phone
Your administrator may ask for information about your phone. This information uniquely identifies the phone
for troubleshooting purposes.
Procedure
Step 1 Press Applications .
Step 2 Select Status > Product Information.
You can view the following information:
Product name— Model number of the Cisco IP Phone.
Serial number— Serial number of the Cisco IP Phone.
MAC address—Hardware address of the Cisco IP Phone.
Your Phone
Software version—Version number of the Cisco IP Phone firmware.
Hardware version—Version number of the Cisco IP Phone hardware.
Certificate—Status of the client certificate, which authenticates the Cisco IP Phone for use in the ITSP
network. This field indicates if the client certificate is properly installed in the phone.
Customization—For an RC unit, this field indicates whether the unit has been customized or not. Pending
indicates a new RC unit that is ready for provisioning. If the unit has already retrieved its customized profile,
this field displays the Customization state as Acquired.
Step 3 Press Exit to return to the Applications screen.
View the Network Status
Procedure
Step 1 Press Applications .
Step 2 Select Status > Network Status.
You can view the following information:
• Network type—Indicates the type of Local Area Netwrok (LAN) connection that the phone uses.
• Network status—Indicates if the phone is connected to a network.
• IPv4—IP address of the phone. You can see information on IP address, VLAN ID, Addressing type, IP
status, Subnet mask, Default router, Domain Name Server (DNS) 1, DNS 2 of the phone.
• IPv6—IP address of the phone. You can see information on IP address, VLAN ID, Addressing type, IP
status, Subnet mask, Default router, Domain Name Server (DNS) 1, DNS 2 of the phone.
• MAC address—Unique Media Access Control (MAC) address of the phone.
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Your Phone
• Host name—Displays the current host name assigned to the phone.
• Domain—Displays the network domain name of the phone. Default: cisco.com
• Switch port link—Status of the switch port.
• Switch port config—Indicates speed and duplex of the network port.
• PC port config—Indicates speed and duplex of the PC port.
• PC port link—Indicates speed and duplex of the PC port.
View the Phone Status
Procedure
Step 1 Press Applications .
Step 2 Select Status > Phone Status > Phone Status.
View the Phone Status
You can view the following information:
• Elapsed time—Total time elapsed since the last reboot of the system
• Tx (Packets)—Transmitted packets from the phone.
• Rx (Packets)—Received packets from the phone.
View the Status Messages on the Phone
Procedure
Step 1 Press Applications .
Step 2 Select Status > Status messages.
You can view a log of the various phone statuses since provisioning was last done.
Note
Step 3 Press Back .
Status messages reflect UTC time and are not affected by the timezone settings on the phone.
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View the Line Status
View the Line Status
Procedure
Step 1 Press Applications .
Step 2 Select Status > Phone status > Line status.
You can view the status of each line on the phone.
View the Transaction Status
Procedure
Step 1 Press Applications .
Step 2 Select Network configuration > Ethernet configuration > 802.1X authentication > Transaction status.
Your Phone
You can view the following information:
• Transaction status
• Protocol
View the Reboot History
Procedure
Step 1 Press Applications .
Step 2 Select Status > Reboot history.
You can view the details of the date and time whenever the phone has rebooted, no matter why the phone
rebooted.
Report All Phone Issues
You can use the Problem Reporting Tool (PRT) to collect and send phone logs, and to report problems to
your administrator.
Procedure
Step 1 Press Applications .
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