Cisco Systems 88321516 User Manual

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Cisco IP Conference Phone CP-8832 User Guide

First Published: 2017-06-30

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THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS MANUAL ARE SUBJECT TO CHANGE WITHOUT NOTICE. ALL STATEMENTS, INFORMATION, AND RECOMMENDATIONS IN THIS MANUAL ARE BELIEVED TO BE ACCURATE BUT ARE PRESENTED WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. USERS MUST TAKE FULL RESPONSIBILITY FOR THEIR APPLICATION OF ANY PRODUCTS.

THE SOFTWARE LICENSE AND LIMITED WARRANTY FOR THE ACCOMPANYING PRODUCT ARE SET FORTH IN THE INFORMATION PACKET THAT SHIPPED WITH THE PRODUCT AND ARE INCORPORATED HEREIN BY THIS REFERENCE. IF YOU ARE UNABLE TO LOCATE THE SOFTWARE LICENSE OR LIMITED WARRANTY, CONTACT YOUR CISCO REPRESENTATIVE FOR A COPY.

The following information is for FCC compliance of Class B devices: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If the equipment causes interference to radio or television reception, which can be determined by turning the equipment off and on, users are encouraged to try to correct the interference by using one or more of the following measures:

•

Reorient or relocate the receiving antenna.

Increase the separation between the equipment and receiver.

Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

Consult the dealer or an experienced radio/TV technician for help.

Modifications to this product not authorized by Cisco could void the FCC approval and negate your authority to operate the product

The Cisco implementation of TCP header compression is an adaptation of a program developed by the University of California, Berkeley (UCB) as part of UCB’s public domain version of the UNIX operating system. All rights reserved. Copyright © 1981, Regents of the University of California.

NOTWITHSTANDING ANY OTHER WARRANTY HEREIN, ALL DOCUMENT FILES AND SOFTWARE OF THESE SUPPLIERS ARE PROVIDED "AS IS" WITH ALL FAULTS. CISCO AND THE ABOVE-NAMED SUPPLIERS DISCLAIM ALL WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING, WITHOUT LIMITATION, THOSE OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT OR ARISING FROM A COURSE OF DEALING, USAGE, OR TRADE PRACTICE.

IN NO EVENT SHALL CISCO OR ITS SUPPLIERS BE LIABLE FOR ANY INDIRECT, SPECIAL, CONSEQUENTIAL, OR INCIDENTAL DAMAGES, INCLUDING, WITHOUT LIMITATION, LOST PROFITS OR LOSS OR DAMAGE TO DATA ARISING OUT OF THE USE OR INABILITY TO USE THIS MANUAL, EVEN IF CISCO OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Any Internet Protocol (IP) addresses and phone numbers used in this document are not intended to be actual addresses and phone numbers. Any examples, command display output, network topology diagrams, and other figures included in the document are shown for illustrative purposes only. Any use of actual IP addresses or phone numbers in illustrative content is unintentional and coincidental.

Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and other countries. To view a list of Cisco trademarks, go to this URL: http:// www.cisco.com/go/trademarks. Third-party trademarks mentioned are the property of their respective owners. The use of the word partner does not imply a partnership

relationship between Cisco and any other company. (1110R)

C H A P T E R 1

C H A P T E R 2

C O N T E N T S

Your Phone 1
Cisco IP Conference Phone 8832		1
Phone Setup 3
Ways to Provide Power to Your Conference Phone				3
Connect to the Network 3
Connect to Expressway	4
Install Wired Expansion Microphones 4
Activate and Sign In to Your Phone 5
Sign In to Your Phone 5
Sign In to Your Extension from Another Phone			5
Sign Out of Your Extension from Another Phone			6
Self Care Portal 6
Speed-Dial Numbers 7
Cisco IP Phone 8832 Buttons and Hardware 8
Phone Firmware and Upgrades	9
Postpone a Phone Upgrade 9
View the Progress of a Phone Firmware Upgrade			10
Additional Help and Information		10
Accessibility Features 10
Troubleshooting 10
Find Information About Your Phone 11
Report Call Quality Issues		11
Report All Phone Issues	11
Lost Phone Connectivity	12
Cisco One-Year Limited Hardware Warranty Terms				12

Calls 13

Make Calls 13

Cisco IP Conference Phone 8832 User Guide

iii

Contents

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Make a Call 13

Redial a Number 14

Speed Dial 14

Make a Speed-Dial Call with Your Conference Phone 14

Make a Call With a Speed-Dial Code 14

Dial an International Number 15

Get Notified When a Contact is Available 15

Calls That Require a Billing Code or Authorization Code 15

Secure Calls 16

Answer Calls 16

Answer a Call 16

Answer Call Waiting on Your Conference Phone 16

Decline a Call 16

Turn On Do Not Disturb 16

Trace a Suspicious Call 17

Mute Your Call 17

Mute the Expansion Microphone 17

Hold Calls 18

Put a Call on Hold 18

Answer a Call Left on Hold for Too Long 18

Swap Between Active and Held Calls 19

Forward Calls 19

Transfer Calls 19

Transfer a Call to Another Person		19
Consult Before You Complete a Transfer			20
Conference Calls and Meetings	20
Add Another Person to a Call	20
Swap Between Calls Before You Complete a Conference 21
View and Remove Conference Participants 21
Scheduled Conference Calls (Meet Me)			21
Host a Meet-Me Conference		22
Join a Meet-Me Conference		22
Intercom Calls 22
Make an Intercom Call 22
Answer an Intercom Call 23

Cisco IP Conference Phone 8832 User Guide

Contents

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C H A P T E R 3

C H A P T E R 4

Supervise and Record Calls			23
Set Up a Supervised Call			24
Record a Call	24
Prioritized Calls	24
Make a Priority Call 25
Answer a Priority Call 25
Answer a Priority Call While on Another Call 26
Phone Calls with Mobile Connect 26
Enable Mobile Connect			26
Move a Call from Your Desk Phone to Your Mobile Phone							27
Move a Call from Your Mobile Phone to Your Desk Phone							27
Transfer a Call from Your Mobile Phone to Your Desk Phone 27
Contacts 29
Corporate Directory		29
Dial a Contact in the Corporate Directory					29
Personal Directory 29
Sign In and Out of a Personal Directory 30
Add a New Contact to Your Personal Directory						30
Search for a Contact in Your Personal Directory						31
Call a Contact in Your Personal Directory					31
Assign a Fast-Dial Code to a Contact				31
Call a Contact with a Fast-Dial Code				32
Edit a Contact in Your Personal Directory					32
Remove a Contact from Your Personal Directory 32
Delete a Fast-Dial Code			33
Cisco Web Dialer	33
Recent Calls 35
Recent Calls List	35
View Your Recent Calls 35
Return a Recent Call		35
Clear the Recent Calls List			36
Delete a Call Record		36

Cisco IP Conference Phone 8832 User Guide

Contents

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C H A P T E R 5

Voice Mail 37

Your Voicemail Account 37

Check for New Voice Messages 37

Access Voicemail 38

C H A P T E R 6

Applications 39

Available Applications 39

View Active Applications 39

Switch to Active Applications 40

Close Active Applications 40

C H A P T E R	7	Settings 41
		Change the Ringtone 41
		Adjust the Phone Ringer Volume		41
		Adjust the Volume During a Call		42
		Product Safety and Security 43
C H A P T E R	8	Product Safety and Security 43
		Safety and Performance Information 43
		Power Outage 43
		External Devices 43
		Ways to Provide Power to Your Phone			44
		Phone Behavior During Times of Network Congestion 44
		FCC Compliance Statements	44
		FCC Part 15.21 Statement	44
		FCC RF Radiation Exposure Statement			44
		FCC Receivers and Class B Digital Statement 45
		Cisco Product Security Overview		45
		Important Online Information	45

Cisco IP Conference Phone 8832 User Guide

C H A P T E R 1

Your Phone

• Cisco IP Conference Phone 8832 , page 1

• Phone Setup, page 3

• Activate and Sign In to Your Phone, page 5

• Self Care Portal, page 6

• Cisco IP Phone 8832 Buttons and Hardware, page 8

• Phone Firmware and Upgrades, page 9

• Additional Help and Information , page 10

Cisco IP Conference Phone 8832

Draft comment: Design Team: The image needs to be updated for the 8832. This paragraph was copied from Braavos. Please verify any changes specific to Volantis.

The Cisco IP Conference Phone 8832 enhances people-centric communications. It comnbines superior high-definition (HD) audio performance and 360-degree coverage for larger sized conference rooms and

Cisco IP Conference Phone 8832 User Guide

Your Phone

Cisco IP Conference Phone 8832

REVIEW DRAFT - CISCO CONFIDENTIAL

executive offices. It provides an audiophile sound experience with a full-duplex two-way wideband (G.722) audio hands-free speaker. This phone is a simple solution that meets the challenges of the most diverse rooms.

Figure 1: Cisco IP Conference Phone 8832

The conference phone has sensitive microphones with 360-degree coverage. This coverage lets you speak in a normal voice and be heard clearly from up to 7 feet (2.1 m) away. The phone also features technology that resists interference from mobile phones and other wireless devices, which assures delivery of clear communications without distractions. The phone provides color interface softkey buttons to access user functions.

Draft comment: The statement above that users can be heard clearly from up to 7 feet away is for Braavos. What is the distance for Volantis if it's different?

The phone is available in charcoal and white. Two wired expansion microphones are included with your conference phone. Placing the wired expansion microphones away from the base unit provides greater coverage in larger conference rooms.

With the base unit alone, the phone provides coverage for a 20 x 20 foot (6.1 x 6.1 m) room and up to 10 people. With the base unit and expansion microphones, the conference phone provides coverage for a 20 x 40 foot (6.1 x 12.2m) room and up to 26 people.

Cisco IP Conference Phone 8832 User Guide

Your Phone

Phone Setup

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Phone Setup

Typically, your administrator sets up your phone and connects it to the network. If your phone is not set up and connected, contact your administrator for instructions.

Ways to Provide Power to Your Conference Phone

Your conference phone needs power from one of these sources:

•Power over Ethernet (PoE), which your network supplies.

•Cisco IP Phone Power Injector.

•A Cisco IP Conference Phone 8832 PoE Midspan Cable to add power to your LAN connection. You plug the cable into the phone, and then plug the LAN and a Cisco Power Cube 3 into the cable.

Draft comment: Design Team: Please verify if this is correct.

Note The midspan cable is not currently available.

The following figure shows the PoE and midspan cable power options.

Figure 2: Conference Phone Power Options

Connect to the Network

You need to connect the conference phone to the telephone network.

•Wired connection—The phone is plugged into the network using an Ethernet cable.

•Wireless connection—The Cisco IP Conference Phone 8832 can use Wi-Fi to connect to a Wireless Access Point.

•Mobile and Remote Access Through Expressway—After you connect the phone to the network, it connects to the Expressway server automatically.

Draft comment: Design Team: The Braavos AG review indicated that MRA is not supported in the first release of the 7832. Is that also the case for Volantis?

Cisco IP Conference Phone 8832 User Guide

Your Phone

Install Wired Expansion Microphones

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Connect to Expressway

You can use Mobile and Remote Access Through Expressway to connect into your corporate network when you are working away from your office. Because your phone does not have a TFTP address configured, the phone displays a Welcome screen to begin the sign-in process.

Before You Begin

If you have been using your phone at the office or with a VPN, reset your service mode before you connect to Expressway.

Draft comment: Design Team: The Braavos AG review indicated that MRA is not supported in the first release of the 7832. Is that also the case for Volantis?

Procedure

Step 1 Enter your activation code or service domain on the Welcome screen.

Step 2 Enter your username and password.

Step 3 Press Submit.

Install Wired Expansion Microphones

The Cisco IP Conference Phone 8832 includes two wired expansion microphones. You can extend the microphones up to 7 feet (2.13m) from the base unit.

Procedure

Step 1 Plug the end of the microphone cable into the port on the side of the conference phone.

Step 2 Position the table mount plate on the table surface location where you want to place the microphone.

Draft comment: Design team: The ID spec says that "the user will be instructed where to adhere the plates during setup". Is there a setup wizard telling users where to place the microphones for optimum audio? Or are there guidelines we should include in the documentation?

Step 3 Remove the adhesive for the double-stick tape on the bottom of the table mount plate. Place the table mount plate to adhere to the table surface.

Step 4 Extend the microphone cable and attach the microphone to the table mount plate. Use the embedded magnets in the microphone to snap the unit into place.

You can move the microphone and attached table mount to a different location on the table surface as needed. Use care when moving to protect the unit.

Cisco IP Conference Phone 8832 User Guide

Your Phone

Activate and Sign In to Your Phone

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When the conference phone is in a call, the expansion microphone LED is lit green. To mute the expansion microphone, press the Mute key. When the microphone is muted, the LED is lit red.

Activate and Sign In to Your Phone

You may need to activate or sign in to your phone. Activation happens once for your phone, and connects the phone to the call control system. Your administrator gives you your sign-in and activation credentials.

Sign In to Your Phone

Before You Begin

Get your user ID and PIN or password from your administrator.

Procedure

Step 1 Enter your user ID in the User ID field.

Step 2 Enter your PIN or password in the PIN or Password field, then press Submit.

Sign In to Your Extension from Another Phone

You can use Cisco Extension Mobility to sign in to a different phone in your network and have it act the same as your phone. After you sign in, the phone adopts your user profile, including your phone lines, features, established services, and web-based settings. Your administrator sets you up for the Cisco Extension Mobility service.

Before You Begin

Get your user ID and PIN from your administrator.

Procedure

Step 1 Press Apps.

Step 2 Select Extension Mobility (name can vary).

Step 3 Enter your user ID and PIN.

Step 4 If prompted, select a device profile.

Cisco IP Conference Phone 8832 User Guide

Your Phone

Sign Out of Your Extension from Another Phone

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Sign Out of Your Extension from Another Phone

Procedure

Step 1 Press Apps.

Step 2 Select Extension Mobility.

Step 3 Press Yes to sign out.

Self Care Portal

You can customize some phone settings with the Self Care portal web site, which you access from your computer. The Self Care portal is part of your organization's Cisco Unified Communications Manager.

Your administrator gives you the URL to access the Self Care portal, and provides your user ID and password.

In the Self Care portal, you can control features, line settings, and phone services for your phone.

•Phone features include speed dial, do not disturb, and your personal address book.

•Line settings affect a specific phone line (directory number) on your phone. Line settings can include call forwarding, visual and audio message indicators, ring patterns, and other line-specific settings.

•Phone services can include special phone features, network data, and web-based information (such as stock quotes and movie listings). Use the Self Care Portal to subscribe to a phone service before you access it on your phone.

The following table describes some specific features that you configure with the Self Care portal. For more information, see the Self Care portal documentation for your call control system.

Features	Description
Call forward	Use the number that will receive calls when call forward is enabled on the phone. Use
	the Self Care portal to set up more complicated call forward functions, for example,
	when your line is busy.
Additional phones	Specify additional phones (your mobile and other phones) that you want to use to make
	and receive calls with the same directory numbers as your desk phone. You can also
	define blocked and preferred contacts to restrict or allow calls from certain numbers
	to be sent to your mobile phone. When you set up additional phones, you can also set
	up these features:
	• Single number reach—Specify whether the additional phone should ring when
	someone calls your desk phone.
	• Mobile calls—If the additional phone is a mobile phone, you can set it up to
	allow you to transfer mobile calls to your desk phone or desk phone calls to your
	mobile phone.

Cisco IP Conference Phone 8832 User Guide

Your Phone

Speed-Dial Numbers

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Features	Description
Speed dial	Assign phone numbers to speed-dial numbers so that you can quickly call that person.

Cisco IP Phone 8832 Buttons and Hardware

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•You need to dial 9 for an outside line.

•You want to call 5556543.

•You need to input the authorization code 1234.

•You need to input the billing code 9876.

•You must wait for 4 seconds.

•After the call connects, you must dial the extension 56789#.

In this scenario, the speed-dial number is 95556543,1234,9876,,56789#.

Phone Firmware and Upgrades

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1Mute bar

2LED bar

3Softkey buttons

4Navigation bar and Select button

Toggle the microphone on or off. When the microphone is muted, the LED bar is lit red.

Indicates call states:

•Green, solid—Active call

•Green, flashing—Incoming call

•Green, pulsing—Held call

•Red, solid—Muted call

Access functions and services.

Scroll through menus, highlight items, and select the highlighted item.

5 Volume button

Adjustthespeakerphonevolume(offhook)andtheringervolume (on hook).

When you change the volume, the LED bar lights white to show the volume change.

Phone Firmware and Upgrades

Your phone comes with firmware already installed, which is specific to the call control system that your phone uses.

Occasionally, your administrator upgrades the phone firmware for you. This upgrade happens when you are not using your phone because the phone resets to use the new firmware.

Postpone a Phone Upgrade

When new firmware is available, the Ready to upgrade window is displayed on your phone and a timer begins a 15-second countdown. If you do nothing, the upgrade proceeds.

You can postpone your firmware upgrade for 1 hour and up to 11 times. The upgrade is also postponed if you make or receive a phone call.

Procedure

Select Delay to postpone a phone upgrade.

Cisco IP Conference Phone 8832 User Guide

Your Phone

View the Progress of a Phone Firmware Upgrade

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View the Progress of a Phone Firmware Upgrade

During a phone firmware upgrade, you can view the upgrade progress.

Procedure

Step 1 Press Settings.

Step 2 Select Phone information > Show detail.

Step 3 Select Phone information, highlight Last Upgrade, and press Details.

Step 4 Press Exit.

Additional Help and Information

If you have questions about the functions available on your phone, contact your administrator.

The Cisco website (https://www.cisco.com) contains more information about the phones and call control systems.

Accessibility Features

The Cisco IP Conference Phone 8832 provides accessibility features for the blind, and for the visually, hearing, and mobility impaired. Because many of these features are standard, users with disabilities can access them without any special configuration.

The term phonesupportpages refers to the web pages that you can access to set up certain features. For Cisco Unified Communications Manager (Release 10.0 and later), these pages are the Self Care Portal. For Cisco Unified Communications Manager (Release 9.1 and earlier), these pages are the User Options web pages.

Cisco is committed to designing and delivering accessible products and technologies to meet the needs of your organization. You can find more information about Cisco and its commitment to accessibility at this URL: https://www.cisco.com/go/accessibility

Troubleshooting

You may experience issues related to the following scenarios:

•Your phone cannot communicate with the call control system.

•The call control system has communication or internal problems.

•Your phone has internal problems.

If you experience problems, your administrator can help troubleshoot the root cause of the problem.

Cisco IP Conference Phone 8832 User Guide

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