Cisco Systems 88321516 User Manual
REVIEW DRAFT - CISCO CONFIDENTIAL
Cisco IP Conference Phone CP-8832 User Guide
First Published: 2017-06-30
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Reorient or relocate the receiving antenna.
•
Increase the separation between the equipment and receiver.
•
Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
•
Consult the dealer or an experienced radio/TV technician for help.
•
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CONTENTS
CHAPTER 1
Your Phone 1
Cisco IP Conference Phone 8832 1
Phone Setup 3
Ways to Provide Power to Your Conference Phone 3
Connect to the Network 3
Connect to Expressway 4
Install Wired Expansion Microphones 4
Activate and Sign In to Your Phone 5
Sign In to Your Phone 5
Sign In to Your Extension from Another Phone 5
Sign Out of Your Extension from Another Phone 6
Self Care Portal 6
Speed-Dial Numbers 7
Cisco IP Phone 8832 Buttons and Hardware 8
Phone Firmware and Upgrades 9
Postpone a Phone Upgrade 9
CHAPTER 2
View the Progress of a Phone Firmware Upgrade 10
Additional Help and Information 10
Accessibility Features 10
Troubleshooting 10
Find Information About Your Phone 11
Report Call Quality Issues 11
Report All Phone Issues 11
Lost Phone Connectivity 12
Cisco One-Year Limited Hardware Warranty Terms 12
Calls 13
Make Calls 13
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Contents
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Make a Call 13
Redial a Number 14
Speed Dial 14
Make a Speed-Dial Call with Your Conference Phone 14
Make a Call With a Speed-Dial Code 14
Dial an International Number 15
Get Notified When a Contact is Available 15
Calls That Require a Billing Code or Authorization Code 15
Secure Calls 16
Answer Calls 16
Answer a Call 16
Answer Call Waiting on Your Conference Phone 16
Decline a Call 16
Turn On Do Not Disturb 16
Trace a Suspicious Call 17
Mute Your Call 17
Mute the Expansion Microphone 17
Hold Calls 18
Put a Call on Hold 18
Answer a Call Left on Hold for Too Long 18
Swap Between Active and Held Calls 19
Forward Calls 19
Transfer Calls 19
Transfer a Call to Another Person 19
Consult Before You Complete a Transfer 20
Conference Calls and Meetings 20
Add Another Person to a Call 20
Swap Between Calls Before You Complete a Conference 21
View and Remove Conference Participants 21
Scheduled Conference Calls (Meet Me) 21
Host a Meet-Me Conference 22
Join a Meet-Me Conference 22
Intercom Calls 22
Make an Intercom Call 22
Answer an Intercom Call 23
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Supervise and Record Calls 23
Set Up a Supervised Call 24
Record a Call 24
Prioritized Calls 24
Make a Priority Call 25
Answer a Priority Call 25
Answer a Priority Call While on Another Call 26
Phone Calls with Mobile Connect 26
Enable Mobile Connect 26
Move a Call from Your Desk Phone to Your Mobile Phone 27
Move a Call from Your Mobile Phone to Your Desk Phone 27
Transfer a Call from Your Mobile Phone to Your Desk Phone 27
CHAPTER 3
CHAPTER 4
Contacts 29
Corporate Directory 29
Dial a Contact in the Corporate Directory 29
Personal Directory 29
Sign In and Out of a Personal Directory 30
Add a New Contact to Your Personal Directory 30
Search for a Contact in Your Personal Directory 31
Call a Contact in Your Personal Directory 31
Assign a Fast-Dial Code to a Contact 31
Call a Contact with a Fast-Dial Code 32
Edit a Contact in Your Personal Directory 32
Remove a Contact from Your Personal Directory 32
Delete a Fast-Dial Code 33
Cisco Web Dialer 33
Recent Calls 35
Recent Calls List 35
View Your Recent Calls 35
Return a Recent Call 35
Clear the Recent Calls List 36
Delete a Call Record 36
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Contents
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CHAPTER 5
CHAPTER 6
CHAPTER 7
Voice Mail 37
Your Voicemail Account 37
Check for New Voice Messages 37
Access Voicemail 38
Applications 39
Available Applications 39
View Active Applications 39
Switch to Active Applications 40
Close Active Applications 40
Settings 41
Change the Ringtone 41
Adjust the Phone Ringer Volume 41
Adjust the Volume During a Call 42
CHAPTER 8
Product Safety and Security 43
Safety and Performance Information 43
Power Outage 43
External Devices 43
Ways to Provide Power to Your Phone 44
Phone Behavior During Times of Network Congestion 44
FCC Compliance Statements 44
FCC Part 15.21 Statement 44
FCC RF Radiation Exposure Statement 44
FCC Receivers and Class B Digital Statement 45
Cisco Product Security Overview 45
Important Online Information 45
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Your Phone
Cisco IP Conference Phone 8832 , page 1
•
Phone Setup, page 3
•
Activate and Sign In to Your Phone, page 5
•
Self Care Portal, page 6
•
Cisco IP Phone 8832 Buttons and Hardware, page 8
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Phone Firmware and Upgrades, page 9
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Additional Help and Information , page 10
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Cisco IP Conference Phone 8832
CHAPTER 1
Draft comment: Design Team: The image needs to be updated for the 8832. This paragraph was copied
from Braavos. Please verify any changes specific to Volantis.
The Cisco IP Conference Phone 8832 enhances people-centric communications. It comnbines superior
high-definition (HD) audio performance and 360-degree coverage for larger sized conference rooms and
Cisco IP Conference Phone 8832 User Guide
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Cisco IP Conference Phone 8832
executive offices. It provides an audiophile sound experience with a full-duplex two-way wideband (G.722)
audio hands-free speaker. This phone is a simple solution that meets the challenges of the most diverse rooms.
Figure 1: Cisco IP Conference Phone 8832
Your Phone
REVIEW DRAFT - CISCO CONFIDENTIAL
The conference phone has sensitive microphones with 360-degree coverage. This coverage lets you speak in
a normal voice and be heard clearly from up to 7 feet (2.1 m) away. The phone also features technology that
resists interference from mobile phones and other wireless devices, which assures delivery of clear
communications without distractions. The phone provides color interface softkey buttons to access user
functions.
Draft comment: The statement above that users can be heard clearly from up to 7 feet away is for Braavos.
What is the distance for Volantis if it's different?
The phone is available in charcoal and white. Two wired expansion microphones are included with your
conference phone. Placing the wired expansion microphones away from the base unit provides greater coverage
in larger conference rooms.
With the base unit alone, the phone provides coverage for a 20 x 20 foot (6.1 x 6.1 m) room and up to 10
people. With the base unit and expansion microphones, the conference phone provides coverage for a 20 x
40 foot (6.1 x 12.2m) room and up to 26 people.
Cisco IP Conference Phone 8832 User Guide
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Your Phone
REVIEW DRAFT - CISCO CONFIDENTIAL
Phone Setup
Typically, your administrator sets up your phone and connects it to the network. If your phone is not set up
and connected, contact your administrator for instructions.
Ways to Provide Power to Your Conference Phone
Your conference phone needs power from one of these sources:
Power over Ethernet (PoE), which your network supplies.
•
Cisco IP Phone Power Injector.
•
A Cisco IP Conference Phone 8832 PoE Midspan Cable to add power to your LAN connection. You
•
plug the cable into the phone, and then plug the LAN and a Cisco Power Cube 3 into the cable.
Draft comment: Design Team: Please verify if this is correct.
Phone Setup
The midspan cable is not currently available.Note
The following figure shows the PoE and midspan cable power options.
Figure 2: Conference Phone Power Options
Connect to the Network
You need to connect the conference phone to the telephone network.
• Wired connection—The phone is plugged into the network using an Ethernet cable.
• Wireless connection—The Cisco IP Conference Phone 8832 can use Wi-Fi to connect to a Wireless
Access Point.
• Mobile and Remote Access Through Expressway—After you connect the phone to the network, it
connects to the Expressway server automatically.
Draft comment: Design Team: The Braavos AG review indicated that MRA is not supported in the
first release of the 7832. Is that also the case for Volantis?
Cisco IP Conference Phone 8832 User Guide
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Install Wired Expansion Microphones
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Connect to Expressway
You can use Mobile and Remote Access Through Expressway to connect into your corporate network when
you are working away from your office. Because your phone does not have a TFTP address configured, the
phone displays a Welcome screen to begin the sign-in process.
Before You Begin
If you have been using your phone at the office or with a VPN, reset your service mode before you connect
to Expressway.
Draft comment: Design Team: The Braavos AG review indicated that MRA is not supported in the first
release of the 7832. Is that also the case for Volantis?
Procedure
Your Phone
Step 1
Step 2
Step 3
Enter your activation code or service domain on the Welcome screen.
Enter your username and password.
Press Submit.
Install Wired Expansion Microphones
The Cisco IP Conference Phone 8832 includes two wired expansion microphones. You can extend the
microphones up to 7 feet (2.13m) from the base unit.
Procedure
Step 1
Step 2
Step 3
Step 4
Plug the end of the microphone cable into the port on the side of the conference phone.
Position the table mount plate on the table surface location where you want to place the microphone.
Draft comment: Design team: The ID spec says that "the user will be instructed where to adhere the plates
during setup". Is there a setup wizard telling users where to place the microphones for optimum audio? Or
are there guidelines we should include in the documentation?
Remove the adhesive for the double-stick tape on the bottom of the table mount plate. Place the table mount
plate to adhere to the table surface.
Extend the microphone cable and attach the microphone to the table mount plate. Use the embedded magnets
in the microphone to snap the unit into place.
You can move the microphone and attached table mount to a different location on the table surface as needed.
Use care when moving to protect the unit.
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Your Phone
REVIEW DRAFT - CISCO CONFIDENTIAL
When the conference phone is in a call, the expansion microphone LED is lit green. To mute the expansion
microphone, press the Mute key. When the microphone is muted, the LED is lit red.
Activate and Sign In to Your Phone
You may need to activate or sign in to your phone. Activation happens once for your phone, and connects the
phone to the call control system. Your administrator gives you your sign-in and activation credentials.
Sign In to Your Phone
Before You Begin
Get your user ID and PIN or password from your administrator.
Activate and Sign In to Your Phone
Procedure
Step 1
Step 2
Enter your user ID in the User ID field.
Enter your PIN or password in the PIN or Password field, then press Submit.
Sign In to Your Extension from Another Phone
You can use Cisco Extension Mobility to sign in to a different phone in your network and have it act the same
as your phone. After you sign in, the phone adopts your user profile, including your phone lines, features,
established services, and web-based settings. Your administrator sets you up for the Cisco Extension Mobility
service.
Before You Begin
Get your user ID and PIN from your administrator.
Procedure
Step 1
Step 2
Step 3
Step 4
Press Apps.
Select Extension Mobility (name can vary).
Enter your user ID and PIN.
If prompted, select a device profile.
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Sign Out of Your Extension from Another Phone
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Sign Out of Your Extension from Another Phone
Procedure
Your Phone
Step 1
Step 2
Step 3
Press Apps.
Select Extension Mobility.
Press Yes to sign out.
Self Care Portal
You can customize some phone settings with the Self Care portal web site, which you access from your
computer. The Self Care portal is part of your organization's Cisco Unified Communications Manager.
Your administrator gives you the URL to access the Self Care portal, and provides your user ID and password.
In the Self Care portal, you can control features, line settings, and phone services for your phone.
Phone features include speed dial, do not disturb, and your personal address book.
•
Line settings affect a specific phone line (directory number) on your phone. Line settings can include
•
call forwarding, visual and audio message indicators, ring patterns, and other line-specific settings.
Phone services can include special phone features, network data, and web-based information (such as
•
stock quotes and movie listings). Use the Self Care Portal to subscribe to a phone service before you
access it on your phone.
The following table describes some specific features that you configure with the Self Care portal. For more
information, see the Self Care portal documentation for your call control system.
DescriptionFeatures
Call forward
Additional phones
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Use the number that will receive calls when call forward is enabled on the phone. Use
the Self Care portal to set up more complicated call forward functions, for example,
when your line is busy.
Specify additional phones (your mobile and other phones) that you want to use to make
and receive calls with the same directory numbers as your desk phone. You can also
define blocked and preferred contacts to restrict or allow calls from certain numbers
to be sent to your mobile phone. When you set up additional phones, you can also set
up these features:
• Single number reach—Specify whether the additional phone should ring when
someone calls your desk phone.
• Mobile calls—If the additional phone is a mobile phone, you can set it up to
allow you to transfer mobile calls to your desk phone or desk phone calls to your
mobile phone.
Your Phone
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Related Topics
Phone Calls with Mobile Connect, on page 26
Speed Dial, on page 14
Forward Calls, on page 19
Speed-Dial Numbers
When you dial a number on your phone, you enter a series of digits. When you set up a speed-dial number,
the speed-dial number must contain all the digits you need to make the call. For example, if you need to dial
9 to get an outside line, you enter the number 9 and then the number you want to dial.
You can also add other dialed digits to the number. Examples of additional digits include a meeting access
code, an extension, a voicemail password, an authorization code, and a billing code.
The dial string can contain the following characters:
Speed-Dial Numbers
DescriptionFeatures
Assign phone numbers to speed-dial numbers so that you can quickly call that person.Speed dial
Note
0 to 9
•
Pound (#)
•
Asterisk (*)
•
• Comma (,)—This is the pause character, and gives a 2- second delay in the dialing. You can have several
commas in a row. For example, two commas (,,) represent a pause of 4 seconds.
The rules for dial strings are:
Use the comma to separate the parts of the dial string.
•
An authorization code must always precede a billing code in the speed-dial string.
•
A single comma is required between the authorization code and the billing code in the string.
•
A speed-dial label is required for speed dials with authorization codes and additional digits.
•
Before you configure the speed dial, try to dial the digits manually at least once to ensure that the digit sequence
is correct.
Your phone does not save the authorization code, billing code, or extra digits from the speed dial in the
call history. If you press Redial after you connect to a speed-dial destination, the phone prompts you to
enter any required authorization code, billing code, or additional digits manually.
Example
To set up a speed-dial number to call a person at a specific extension, and if you need an authorization code
and billing code, consider the following requirements:
Cisco IP Conference Phone 8832 User Guide
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Cisco IP Phone 8832 Buttons and Hardware
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You need to dial 9 for an outside line.
•
You want to call 5556543.
•
You need to input the authorization code 1234.
•
You need to input the billing code 9876.
•
You must wait for 4 seconds.
•
After the call connects, you must dial the extension 56789#.
•
In this scenario, the speed-dial number is 95556543,1234,9876,,56789#.
Related Topics
Calls That Require a Billing Code or Authorization Code, on page 15
Cisco IP Phone 8832 Buttons and Hardware
Your Phone
The following figure shows the Cisco IP Conference Phone 8832.
Draft comment: Design team: the image below is the 7832. We need to update the image to reflect 8832.
Figure 3: Cisco IP Conference Phone 8832 Buttons and Features
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Your Phone
Phone Firmware and Upgrades
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Mute bar1
microphone is muted, the LED bar is lit red.
LED bar2
4
Navigation bar and Select
button
Volume button5
Indicates call states:
• Green, solid—Active call
• Green, flashing—Incoming call
• Green, pulsing—Held call
• Red, solid—Muted call
Scroll through menus, highlight items, and select the highlighted
item.
Adjust the speakerphone volume (off hook) and the ringer volume
(on hook).
When you change the volume, the LED bar lights white to show the
volume change.
Toggle the microphone on or off. When the
Access functions and services.Softkey buttons3
Phone Firmware and Upgrades
Your phone comes with firmware already installed, which is specific to the call control system that your phone
uses.
Occasionally, your administrator upgrades the phone firmware for you. This upgrade happens when you are
not using your phone because the phone resets to use the new firmware.
Postpone a Phone Upgrade
When new firmware is available, the Ready to upgrade window is displayed on your phone and a timer
begins a 15-second countdown. If you do nothing, the upgrade proceeds.
You can postpone your firmware upgrade for 1 hour and up to 11 times. The upgrade is also postponed if you
make or receive a phone call.
Procedure
Select Delay to postpone a phone upgrade.
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View the Progress of a Phone Firmware Upgrade
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View the Progress of a Phone Firmware Upgrade
During a phone firmware upgrade, you can view the upgrade progress.
Procedure
Your Phone
Step 1
Step 2
Step 3
Step 4
Press Settings.
Select Phone information > Show detail.
Select Phone information, highlight Last Upgrade, and press Details.
Press Exit.
Additional Help and Information
If you have questions about the functions available on your phone, contact your administrator.
The Cisco website (https://www.cisco.com) contains more information about the phones and call control
systems.
Accessibility Features
The Cisco IP Conference Phone 8832 provides accessibility features for the blind, and for the visually, hearing,
and mobility impaired. Because many of these features are standard, users with disabilities can access them
without any special configuration.
The term phone support pages refers to the web pages that you can access to set up certain features. For Cisco
Unified Communications Manager (Release 10.0 and later), these pages are the Self Care Portal. For Cisco
Unified Communications Manager (Release 9.1 and earlier), these pages are the User Options web pages.
Cisco is committed to designing and delivering accessible products and technologies to meet the needs of
your organization. You can find more information about Cisco and its commitment to accessibility at this
URL: https://www.cisco.com/go/accessibility
Troubleshooting
You may experience issues related to the following scenarios:
If you experience problems, your administrator can help troubleshoot the root cause of the problem.
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Your phone cannot communicate with the call control system.
•
The call control system has communication or internal problems.
•
Your phone has internal problems.
•
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